2017 Public Service Employee Survey Results for the Canada School of Public Service by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 42 6 13 0 0 0 81 13 17
2017 Communications or public affairs 45 48 0 7 0 0 0 93 7 14
2017 Administration and operations 46 42 4 5 3 0 0 89 8 80
2017 Human resources 33 50 8 9 0 0 0 83 9 75
2017 Financial management 52 35 0 13 0 0 0 87 13 17
2017 Information technology 36 32 11 18 3 0 0 68 21 37
2017 Policy 39 44 4 12 0 0 0 83 12 17
2017 None of the above 34 47 5 8 6 0 0 81 14 63
2014 Client contact centre 37 41 5 12 5 0 0 78 17 39
2014 Communications or public affairs 36 28 7 29 0 0 0 64 29 16
2014 Administration and operations 44 41 4 11 1 0 0 84 12 129
2014 Human resources 31 56 4 4 6 0 0 87 10 82
2014 Financial management 53 47 0 0 0 0 0 100 0 23
2014 Information management 52 48 0 0 0 0 0 100 0 15
2014 Information technology 36 51 7 4 2 0 0 87 6 51
2014 Evaluation 15 78 0 8 0 0 0 92 8 13
2014 Other services to the public 35 48 11 6 0 0 0 83 6 17
2014 None of the above 22 52 7 16 2 1 0 75 18 125

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 31 0 6 0 0 0 94 6 17
2017 Communications or public affairs 63 30 7 0 0 0 0 93 0 14
2017 Administration and operations 78 16 2 4 0 0 0 94 4 80
2017 Human resources 63 27 6 3 1 0 0 90 4 75
2017 Financial management 75 12 13 0 0 0 0 87 0 17
2017 Information technology 44 24 19 8 0 5 0 72 8 37
2017 Policy 84 5 11 0 0 0 0 89 0 17
2017 None of the above 56 27 11 2 5 0 0 83 6 63
2014 Client contact centre 52 38 5 5 0 0 0 90 5 39
2014 Communications or public affairs 62 20 12 6 0 0 0 82 6 16
2014 Administration and operations 64 28 4 4 0 0 1 92 4 129
2014 Human resources 55 31 7 4 3 0 0 86 6 82
2014 Financial management 58 34 4 0 4 0 0 92 4 23
2014 Information management 87 7 0 0 0 0 7 100 0 15
2014 Information technology 50 30 14 4 2 0 0 80 6 51
2014 Evaluation 53 39 8 0 0 0 0 92 0 13
2014 Other services to the public 58 28 8 5 0 0 0 87 5 17
2014 None of the above 64 27 4 5 1 0 0 90 5 125

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 36 0 0 11 0 0 89 11 17
2017 Communications or public affairs 59 41 0 0 0 0 0 100 0 14
2017 Administration and operations 67 24 4 4 1 0 1 92 5 80
2017 Human resources 56 24 11 8 1 0 0 79 9 75
2017 Financial management 65 23 6 6 0 0 0 88 6 17
2017 Information technology 49 27 8 16 0 0 0 76 16 37
2017 Policy 75 15 0 11 0 0 0 89 11 17
2017 None of the above 56 27 9 5 3 0 0 83 8 63
2014 Client contact centre 54 26 7 8 5 0 0 80 13 39
2014 Communications or public affairs 51 49 0 0 0 0 0 100 0 16
2014 Administration and operations 56 25 6 9 3 0 0 81 13 129
2014 Human resources 39 30 10 19 2 0 0 68 22 82
2014 Financial management 53 33 8 5 0 0 0 87 5 23
2014 Information management 61 33 0 7 0 0 0 93 7 15
2014 Information technology 46 30 16 5 2 0 0 76 7 51
2014 Evaluation 69 31 0 0 0 0 0 100 0 13
2014 Other services to the public 52 37 5 6 0 0 0 89 6 17
2014 None of the above 59 23 6 8 4 0 0 82 12 125

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 36 11 7 0 0 0 82 7 17
2017 Communications or public affairs 42 58 0 0 0 0 0 100 0 14
2017 Administration and operations 60 26 6 5 3 0 0 86 8 80
2017 Human resources 39 39 3 13 6 0 0 78 19 75
2017 Financial management 55 26 0 20 0 0 0 80 20 16
2017 Information technology 41 46 5 5 3 0 0 87 8 37
2017 Policy 53 22 5 15 5 0 0 74 20 17
2017 None of the above 37 41 8 6 8 0 0 78 14 63
2014 Client contact centre 50 30 10 10 0 0 0 80 10 39
2014 Communications or public affairs 34 55 0 6 6 0 0 89 11 16
2014 Administration and operations 53 29 5 9 3 0 0 82 12 129
2014 Human resources 40 42 7 5 5 0 0 83 10 82
2014 Financial management 52 43 0 5 0 0 0 95 5 23
2014 Information management 46 40 14 0 0 0 0 86 0 15
2014 Information technology 40 48 6 4 2 0 0 89 6 51
2014 Evaluation 30 63 0 0 8 0 0 92 8 13
2014 Other services to the public 46 42 0 6 6 0 0 88 12 17
2014 None of the above 40 39 6 10 4 0 1 80 14 125

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 41 13 17 6 0 0 63 23 17
2017 Communications or public affairs 22 58 20 0 0 0 0 80 0 14
2017 Administration and operations 36 33 16 9 5 0 1 70 14 80
2017 Human resources 39 34 14 6 5 0 2 74 12 75
2017 Financial management 40 46 8 6 0 0 0 86 6 15
2017 Information technology 41 34 17 3 5 0 0 75 8 37
2017 Policy 21 51 15 14 0 0 0 71 14 17
2017 None of the above 32 28 16 13 9 0 2 62 22 63
2014 Client contact centre 42 31 15 10 3 0 0 73 13 39
2014 Communications or public affairs 34 44 6 17 0 0 0 78 17 16
2014 Administration and operations 35 36 13 13 3 0 0 71 16 129
2014 Human resources 37 41 14 3 5 0 0 78 8 82
2014 Financial management 36 56 4 0 4 0 0 92 4 23
2014 Information management 25 54 14 7 0 0 0 79 7 15
2014 Information technology 26 37 21 13 4 0 0 62 16 51
2014 Evaluation 22 39 23 15 0 0 0 61 15 13
2014 Other services to the public 23 45 21 12 0 0 0 67 12 17
2014 None of the above 28 43 9 11 5 2 2 74 17 125

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 37 5 6 6 0 0 83 12 17
2017 Communications or public affairs 50 33 17 0 0 0 0 83 0 14
2017 Administration and operations 46 38 2 10 4 0 0 84 13 80
2017 Human resources 46 29 13 8 3 0 0 76 11 75
2017 Financial management 82 18 0 0 0 0 0 100 0 17
2017 Information technology 43 43 8 5 0 0 0 86 5 37
2017 Policy 44 32 5 19 0 0 0 76 19 17
2017 None of the above 42 42 6 3 6 0 0 84 10 62
2014 Client contact centre 25 33 21 16 5 0 0 58 21 38
2014 Communications or public affairs 41 36 11 11 0 0 0 78 11 16
2014 Administration and operations 34 38 12 9 6 0 0 73 15 129
2014 Human resources 47 34 7 8 4 0 0 81 11 82
2014 Financial management 35 53 8 4 0 0 0 87 4 23
2014 Information management 53 34 0 13 0 0 0 87 13 15
2014 Information technology 40 40 13 2 5 0 0 80 7 51
2014 Evaluation 31 61 8 0 0 0 0 92 0 13
2014 Other services to the public 46 37 0 12 6 0 0 82 18 17
2014 None of the above 55 28 7 6 4 0 0 83 10 125

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 18 11 12 6 0 0 71 17 17
2017 Communications or public affairs 63 27 10 0 0 0 0 90 0 14
2017 Administration and operations 54 30 4 6 5 0 0 84 12 80
2017 Human resources 53 29 9 6 3 0 0 82 9 75
2017 Financial management 82 18 0 0 0 0 0 100 0 17
2017 Information technology 38 46 11 3 3 0 0 84 5 37
2017 Policy 56 24 5 14 0 0 0 81 14 17
2017 None of the above 45 37 10 3 5 0 0 82 8 62
2014 Client contact centre 34 30 12 15 8 0 0 65 23 39
2014 Communications or public affairs 47 42 6 6 0 0 0 89 6 16
2014 Administration and operations 44 36 8 7 5 0 0 80 12 129
2014 Human resources 50 32 10 2 5 0 0 82 7 81
2014 Financial management 34 54 8 4 0 0 0 87 4 23
2014 Information management 53 34 0 13 0 0 0 87 13 15
2014 Information technology 42 36 13 4 5 0 0 78 9 51
2014 Evaluation 31 53 16 0 0 0 0 84 0 13
2014 Other services to the public 45 31 12 12 0 0 0 76 12 17
2014 None of the above 64 22 6 6 2 0 0 86 9 125

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 37 6 13 6 0 0 76 18 17
2017 Communications or public affairs 50 44 0 7 0 0 0 93 7 14
2017 Administration and operations 60 30 5 0 4 1 0 91 4 80
2017 Human resources 45 39 10 5 0 0 0 84 5 75
2017 Financial management 46 36 0 11 6 0 0 83 17 17
2017 Information technology 51 35 6 5 3 0 0 86 8 37
2017 Policy 80 0 15 5 0 0 0 80 5 17
2017 None of the above 41 37 8 8 6 0 0 78 14 62
2014 Client contact centre 57 31 7 3 3 0 0 88 5 39
2014 Communications or public affairs 34 44 11 11 0 0 0 78 11 16
2014 Administration and operations 51 35 8 4 1 0 0 86 5 129
2014 Human resources 51 39 5 1 2 1 0 91 4 82
2014 Financial management 47 43 0 9 0 0 0 91 9 23
2014 Information management 60 27 7 7 0 0 0 86 7 15
2014 Information technology 44 43 13 0 0 0 0 87 0 51
2014 Evaluation 38 46 15 0 0 0 0 85 0 13
2014 Other services to the public 60 28 12 0 0 0 0 88 0 17
2014 None of the above 51 38 5 2 2 1 1 91 4 125

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 46 6 6 6 0 0 81 13 16
2017 Communications or public affairs 35 52 7 0 7 0 0 87 7 14
2017 Administration and operations 59 25 9 4 2 0 1 85 6 79
2017 Human resources 52 29 5 10 4 0 0 80 14 75
2017 Financial management 62 13 0 12 7 0 7 80 20 17
2017 Information technology 41 43 8 3 5 0 0 84 8 37
2017 Policy 74 15 6 5 0 0 0 89 5 17
2017 None of the above 44 28 9 8 8 0 2 74 16 62
2014 Client contact centre 44 44 10 0 3 0 0 87 3 39
2014 Communications or public affairs 37 34 18 6 0 0 6 75 6 16
2014 Administration and operations 52 28 7 6 6 0 2 81 13 129
2014 Human resources 43 35 7 9 6 0 0 78 15 82
2014 Financial management 45 43 4 0 8 0 0 87 8 23
2014 Information management 54 27 0 12 0 0 7 87 13 15
2014 Information technology 40 35 12 9 2 0 2 77 11 51
2014 Evaluation 46 39 15 0 0 0 0 85 0 13
2014 Other services to the public 57 25 18 0 0 0 0 82 0 17
2014 None of the above 48 32 8 6 6 0 1 80 12 125

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 35 23 0 0 0 20 72 0 17
2017 Communications or public affairs 34 35 13 7 0 0 10 78 7 14
2017 Administration and operations 42 19 10 10 5 3 12 71 17 80
2017 Human resources 20 19 17 10 15 2 17 48 31 75
2017 Financial management 62 13 0 0 19 0 7 80 20 17
2017 Information technology 33 18 22 11 8 0 8 55 21 37
2017 Policy 11 32 5 15 6 9 21 63 30 17
2017 None of the above 25 15 15 11 10 3 20 53 28 60
2014 Client contact centre 45 25 2 7 5 3 13 83 15 39
2014 Communications or public affairs 47 22 20 0 0 0 11 78 0 16
2014 Administration and operations 41 19 11 12 6 2 9 68 20 129
2014 Human resources 31 23 13 17 5 0 11 61 24 82
2014 Financial management 40 26 9 0 8 4 13 79 10 23
2014 Information management 41 27 20 0 7 0 7 72 7 15
2014 Information technology 33 39 7 6 2 2 11 83 9 51
2014 Evaluation 22 24 8 23 8 0 16 54 36 13
2014 Other services to the public 29 19 23 6 0 0 23 63 8 17
2014 None of the above 28 20 9 7 13 2 21 62 26 125

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 44 0 23 0 0 0 77 23 17
2017 Communications or public affairs 28 42 17 7 7 0 0 70 13 14
2017 Administration and operations 42 35 14 8 1 0 0 77 9 80
2017 Human resources 32 41 17 4 5 0 0 73 9 75
2017 Financial management 58 36 0 0 6 0 0 94 6 17
2017 Information technology 46 35 5 11 3 0 0 81 14 37
2017 Policy 50 39 11 0 0 0 0 89 0 17
2017 None of the above 35 41 11 6 6 0 0 77 13 63
2014 Client contact centre 22 58 15 5 0 0 0 80 5 39
2014 Communications or public affairs 36 42 11 11 0 0 0 78 11 16
2014 Administration and operations 37 41 9 7 6 0 0 78 13 129
2014 Human resources 44 32 11 9 4 0 0 76 12 81
2014 Financial management 27 44 21 4 4 0 0 71 8 23
2014 Information management 46 34 6 13 0 0 0 80 13 15
2014 Information technology 42 35 7 9 6 0 0 78 15 51
2014 Evaluation 31 54 8 8 0 0 0 85 8 13
2014 Other services to the public 29 59 0 6 6 0 0 88 12 17
2014 None of the above 45 36 9 8 2 0 0 81 10 125

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 23 19 17 0 0 0 64 17 17
2017 Communications or public affairs 24 48 22 7 0 0 0 72 7 14
2017 Administration and operations 40 32 13 10 4 0 1 73 14 80
2017 Human resources 41 25 12 14 7 0 0 66 22 75
2017 Financial management 66 11 6 6 12 0 0 77 18 17
2017 Information technology 38 38 11 5 8 0 0 76 13 37
2017 Policy 26 63 5 6 0 0 0 89 6 17
2017 None of the above 31 33 13 13 11 0 0 64 24 63
2014 Client contact centre 25 40 15 10 10 0 0 65 20 39
2014 Communications or public affairs 23 54 22 0 0 0 0 78 0 16
2014 Administration and operations 36 38 11 8 7 0 0 74 15 129
2014 Human resources 32 41 7 10 10 0 0 73 19 82
2014 Financial management 32 30 8 8 21 0 0 62 29 23
2014 Information management 39 41 7 7 7 0 0 79 14 15
2014 Information technology 33 36 11 11 9 0 0 69 20 51
2014 Evaluation 23 38 23 7 8 0 0 62 15 13
2014 Other services to the public 53 23 0 18 6 0 0 77 23 17
2014 None of the above 33 38 13 8 6 2 1 73 13 125

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 47 11 7 6 0 0 76 13 17
2017 Communications or public affairs 29 41 24 7 0 0 0 70 7 14
2017 Administration and operations 32 34 14 15 5 0 0 66 20 79
2017 Human resources 32 35 7 22 4 0 0 68 25 75
2017 Financial management 35 47 12 0 6 0 0 82 6 17
2017 Information technology 33 46 11 5 5 0 0 79 11 37
2017 Policy 12 54 5 29 0 0 0 66 29 17
2017 None of the above 29 30 17 14 8 2 0 60 22 63

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 29 18 12 0 0 0 70 12 17
2017 Communications or public affairs 29 46 19 7 0 0 0 74 7 14
2017 Administration and operations 43 36 12 9 1 0 0 79 10 80
2017 Human resources 35 46 8 9 1 0 0 81 11 75
2017 Financial management 55 33 6 0 6 0 0 88 6 17
2017 Information technology 52 32 6 8 3 0 0 84 11 37
2017 Policy 31 45 10 14 0 0 0 76 14 17
2017 None of the above 47 35 9 2 5 2 0 84 6 63
2014 Client contact centre 39 36 7 7 8 0 3 77 15 39
2014 Communications or public affairs 41 42 17 0 0 0 0 83 0 16
2014 Administration and operations 50 34 7 5 4 1 0 85 8 129
2014 Human resources 51 35 6 1 5 1 0 87 6 82
2014 Financial management 31 48 13 4 4 0 0 79 8 23
2014 Information management 53 41 6 0 0 0 0 94 0 15
2014 Information technology 40 42 6 5 5 2 0 83 11 51
2014 Evaluation 31 54 8 7 0 0 0 85 7 13
2014 Other services to the public 61 22 12 0 6 0 0 82 6 17
2014 None of the above 52 32 7 5 2 0 1 85 8 125

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 23 6 25 5 0 0 64 30 17
2017 Communications or public affairs 26 29 28 17 0 0 0 54 17 14
2017 Administration and operations 43 33 11 5 6 0 1 77 12 79
2017 Human resources 33 29 16 10 11 0 0 62 21 75
2017 Financial management 59 16 6 13 6 0 0 75 19 17
2017 Information technology 38 41 8 11 3 0 0 79 13 37
2017 Policy 32 56 5 6 0 0 0 89 6 16
2017 None of the above 31 36 8 11 13 0 2 68 24 63

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 37 0 6 0 0 0 94 6 17
2017 Communications or public affairs 47 42 10 0 0 0 0 90 0 14
2017 Administration and operations 52 41 5 2 0 0 0 93 2 80
2017 Human resources 50 33 13 4 0 0 0 83 4 75
2017 Financial management 77 23 0 0 0 0 0 100 0 17
2017 Information technology 46 36 13 5 0 0 0 82 5 37
2017 Policy 46 54 0 0 0 0 0 100 0 17
2017 None of the above 53 32 11 3 1 0 0 84 5 63
2014 Client contact centre 60 33 5 0 3 0 0 93 3 39
2014 Communications or public affairs 47 48 6 0 0 0 0 94 0 16
2014 Administration and operations 64 24 7 3 1 0 0 89 4 129
2014 Human resources 67 24 6 2 0 0 0 91 2 82
2014 Financial management 52 39 8 0 0 0 0 92 0 23
2014 Information management 66 27 7 0 0 0 0 93 0 15
2014 Information technology 63 26 9 0 2 0 0 89 2 51
2014 Evaluation 54 38 8 0 0 0 0 92 0 13
2014 Other services to the public 72 11 6 6 6 0 0 82 12 17
2014 None of the above 71 18 7 2 0 0 2 90 2 125

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 41 6 25 0 0 0 69 25 17
2017 Communications or public affairs 34 35 10 20 0 0 0 70 20 14
2017 Administration and operations 45 25 15 9 6 0 0 70 15 80
2017 Human resources 32 33 12 20 3 0 0 65 23 74
2017 Financial management 59 35 6 0 0 0 0 94 0 17
2017 Information technology 36 49 13 0 3 0 0 84 3 37
2017 Policy 49 40 5 6 0 0 0 89 6 17
2017 None of the above 34 33 8 12 11 0 2 69 24 63
2014 Client contact centre 24 34 23 15 5 0 0 57 20 39
2014 Communications or public affairs 18 71 11 0 0 0 0 89 0 16
2014 Administration and operations 35 32 14 10 9 0 0 67 18 129
2014 Human resources 29 41 9 12 9 0 0 71 21 82
2014 Financial management 8 62 13 8 8 0 0 71 17 23
2014 Information management 60 27 0 7 6 0 0 87 13 15
2014 Information technology 26 46 15 2 11 0 0 72 13 51
2014 Evaluation 0 69 15 15 0 0 0 69 15 13
2014 Other services to the public 46 36 6 6 6 0 0 82 12 17
2014 None of the above 32 38 10 12 5 1 3 72 17 125

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 18 19 23 0 0 0 58 23 17
2017 Communications or public affairs 26 39 9 20 7 0 0 65 27 14
2017 Administration and operations 48 29 12 6 3 1 0 79 9 80
2017 Human resources 38 28 21 7 7 0 0 66 13 75
2017 Financial management 66 23 6 0 6 0 0 88 6 17
2017 Information technology 44 46 5 3 3 0 0 89 5 37
2017 Policy 44 44 0 7 6 0 0 87 13 17
2017 None of the above 42 22 14 10 11 0 2 65 21 63
2014 Client contact centre 31 30 28 10 0 0 0 62 10 39
2014 Communications or public affairs 18 60 22 0 0 0 0 78 0 16
2014 Administration and operations 40 30 15 10 5 0 0 70 15 129
2014 Human resources 35 35 14 10 6 0 0 71 16 82
2014 Financial management 27 40 21 4 8 0 0 67 13 23
2014 Information management 59 34 0 7 0 0 0 93 7 15
2014 Information technology 38 32 15 7 5 2 0 72 13 51
2014 Evaluation 24 38 31 7 0 0 0 62 7 13
2014 Other services to the public 55 34 6 0 6 0 0 88 6 17
2014 None of the above 35 32 18 10 4 0 1 68 14 125

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 34 17 19 0 0 0 64 19 17
2017 Communications or public affairs 29 55 15 0 0 0 0 85 0 14
2017 Administration and operations 49 32 8 7 4 0 0 81 11 80
2017 Human resources 34 27 18 16 5 0 0 61 21 75
2017 Financial management 65 24 0 6 6 0 0 88 12 17
2017 Information technology 38 43 13 0 5 0 0 81 5 37
2017 Policy 52 32 16 0 0 0 0 84 0 17
2017 None of the above 35 31 13 11 9 1 0 66 21 63
2014 Client contact centre 42 31 12 13 3 0 0 73 15 39
2014 Communications or public affairs 36 22 22 6 0 14 0 67 7 16
2014 Administration and operations 43 33 8 8 9 0 0 76 17 129
2014 Human resources 38 34 9 15 5 0 0 72 20 82
2014 Financial management 18 53 8 17 4 0 0 71 21 23
2014 Information management 53 27 13 7 0 0 0 80 7 15
2014 Information technology 23 42 22 7 5 0 0 65 13 51
2014 Evaluation 16 61 15 8 0 0 0 77 8 13
2014 Other services to the public 48 34 12 0 6 0 0 82 6 17
2014 None of the above 31 40 17 8 3 1 1 72 11 125

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 31 5 18 0 0 0 77 18 17
2017 Communications or public affairs 34 46 13 0 7 0 0 80 7 14
2017 Administration and operations 45 39 9 8 0 0 0 84 8 80
2017 Human resources 38 37 19 4 3 0 0 75 7 75
2017 Financial management 70 24 0 6 0 0 0 94 6 17
2017 Information technology 38 46 14 3 0 0 0 84 3 37
2017 Policy 40 50 11 0 0 0 0 89 0 17
2017 None of the above 39 35 15 8 3 0 0 75 11 62
2014 Client contact centre 34 44 17 3 3 0 0 78 5 39
2014 Communications or public affairs 36 53 6 6 0 0 0 89 6 16
2014 Administration and operations 42 39 10 7 3 0 0 80 10 129
2014 Human resources 47 34 10 4 5 0 0 81 9 82
2014 Financial management 14 73 13 0 0 0 0 87 0 23
2014 Information management 60 34 7 0 0 0 0 93 0 15
2014 Information technology 40 39 10 7 4 0 0 79 11 51
2014 Evaluation 31 61 0 8 0 0 0 92 8 13
2014 Other services to the public 39 49 0 0 12 0 0 88 12 17
2014 None of the above 51 31 11 5 2 0 1 83 6 125

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 37 0 0 0 0 0 100 0 17
2017 Communications or public affairs 13 48 19 13 7 0 0 61 20 14
2017 Administration and operations 40 38 19 2 1 0 0 78 3 80
2017 Human resources 25 38 21 10 6 0 0 63 16 74
2017 Financial management 39 29 17 0 7 0 7 74 8 17
2017 Information technology 44 45 11 0 0 0 0 89 0 37
2017 Policy 39 34 15 7 5 0 0 73 12 17
2017 None of the above 33 43 14 8 1 0 0 76 10 63
2014 Client contact centre 59 23 10 5 3 0 0 82 8 39
2014 Communications or public affairs 24 25 34 17 0 0 0 49 17 16
2014 Administration and operations 40 38 15 5 1 0 0 78 7 129
2014 Human resources 22 38 25 12 4 0 0 60 16 82
2014 Financial management 26 62 8 4 0 0 0 87 4 23
2014 Information management 47 20 21 12 0 0 0 67 12 15
2014 Information technology 39 39 9 10 2 0 2 79 12 51
2014 Evaluation 46 46 7 0 0 0 0 93 0 13
2014 Other services to the public 60 22 18 0 0 0 0 82 0 17
2014 None of the above 37 37 14 10 2 0 1 74 12 125

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 47 30 11 0 0 0 11 59 17
2017 Communications or public affairs 29 27 45 0 0 0 0 0 55 14
2017 Administration and operations 13 23 36 17 8 0 3 26 37 80
2017 Human resources 18 43 25 9 4 0 1 13 62 75
2017 Financial management 11 38 29 17 0 5 0 18 52 17
2017 Information technology 13 21 29 14 12 0 11 28 39 37
2017 Policy 26 12 34 10 13 5 0 24 40 17
2017 None of the above 20 34 31 11 2 0 3 13 55 62
2014 Client contact centre 15 36 10 18 8 3 10 29 59 39
2014 Communications or public affairs 6 40 18 36 0 0 0 36 46 16
2014 Administration and operations 9 25 37 17 10 1 1 27 35 129
2014 Human resources 16 45 27 8 4 0 0 12 61 82
2014 Financial management 17 66 13 4 0 0 0 4 83 23
2014 Information management 7 33 40 13 7 0 0 20 40 15
2014 Information technology 18 22 45 10 0 0 4 11 42 51
2014 Evaluation 0 31 39 30 0 0 0 30 31 13
2014 Other services to the public 20 39 23 0 18 0 0 18 59 17
2014 None of the above 15 30 32 12 7 2 2 20 47 125

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 43 22 17 6 0 0 22 55 17
2017 Communications or public affairs 40 15 28 16 0 0 0 16 55 14
2017 Administration and operations 24 24 28 10 10 2 1 21 50 79
2017 Human resources 29 34 25 7 4 0 1 12 63 75
2017 Financial management 17 31 29 11 0 5 7 12 55 17
2017 Information technology 11 19 29 27 9 0 5 38 31 37
2017 Policy 42 10 23 5 15 5 0 22 54 17
2017 None of the above 29 18 39 7 2 1 3 10 50 63
2014 Client contact centre 12 21 33 10 7 7 9 21 40 39
2014 Communications or public affairs 11 34 24 31 0 0 0 31 45 16
2014 Administration and operations 15 25 31 16 11 1 2 28 41 129
2014 Human resources 14 27 33 16 6 1 3 23 43 81
2014 Financial management 27 26 30 4 8 0 4 13 55 23
2014 Information management 7 27 19 28 19 0 0 47 34 15
2014 Information technology 21 15 39 9 8 4 4 19 38 51
2014 Evaluation 8 8 45 31 8 0 0 39 15 13
2014 Other services to the public 17 35 25 6 12 6 0 18 55 17
2014 None of the above 18 24 30 13 7 3 4 22 45 125

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 41 24 29 0 0 0 29 47 17
2017 Communications or public affairs 27 36 27 0 0 10 0 0 70 14
2017 Administration and operations 21 29 27 13 6 0 4 20 52 79
2017 Human resources 43 33 14 6 2 0 3 8 78 75
2017 Financial management 11 32 22 23 6 5 0 31 45 17
2017 Information technology 19 13 32 19 12 0 5 32 34 37
2017 Policy 11 8 64 0 12 5 0 13 20 17
2017 None of the above 23 32 24 14 2 3 2 17 58 63
2014 Client contact centre 18 31 24 13 0 10 5 15 57 39
2014 Communications or public affairs 29 24 36 0 0 6 6 0 59 16
2014 Administration and operations 29 30 22 14 5 0 1 18 60 129
2014 Human resources 38 33 16 8 3 0 3 11 72 82
2014 Financial management 31 30 35 0 4 0 0 4 61 23
2014 Information management 26 47 20 7 0 0 0 7 73 15
2014 Information technology 26 24 28 11 8 0 2 20 51 51
2014 Evaluation 8 31 31 23 7 0 0 30 39 13
2014 Other services to the public 23 34 32 6 6 0 0 12 57 17
2014 None of the above 32 24 20 16 2 4 2 19 60 124

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 12 36 46 0 0 0 46 18 17
2017 Communications or public affairs 20 29 32 0 19 0 0 19 49 14
2017 Administration and operations 9 25 24 26 12 1 4 39 36 79
2017 Human resources 21 29 30 13 6 0 0 20 50 75
2017 Financial management 13 19 42 16 6 5 0 23 33 17
2017 Information technology 5 16 21 38 14 0 5 55 23 37
2017 Policy 16 8 31 26 19 0 0 44 24 17
2017 None of the above 11 26 32 25 7 0 0 31 37 63
2014 Client contact centre 3 18 30 29 10 3 7 44 23 38
2014 Communications or public affairs 17 11 46 12 14 0 0 26 28 16
2014 Administration and operations 12 12 37 27 12 0 0 39 24 129
2014 Human resources 15 28 38 12 4 1 2 17 44 82
2014 Financial management 18 19 38 26 0 0 0 26 36 23
2014 Information management 7 14 53 12 14 0 0 27 20 15
2014 Information technology 18 13 36 18 10 4 0 30 33 51
2014 Evaluation 0 15 46 38 0 0 0 38 15 13
2014 Other services to the public 6 12 54 11 12 5 0 24 18 17
2014 None of the above 10 19 35 22 11 0 4 34 30 124

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 19 34 29 5 0 0 34 32 17
2017 Communications or public affairs 40 22 28 10 0 0 0 10 62 14
2017 Administration and operations 19 24 28 9 14 2 4 25 45 79
2017 Human resources 21 38 21 9 5 0 6 15 62 75
2017 Financial management 14 18 31 18 6 6 7 28 36 16
2017 Information technology 11 25 22 19 12 3 8 35 40 36
2017 Policy 16 5 22 19 21 9 8 48 26 17
2017 None of the above 29 22 32 7 7 1 3 14 52 63
2014 Client contact centre 21 19 23 19 10 3 5 32 43 39
2014 Communications or public affairs 34 24 42 0 0 0 0 0 58 16
2014 Administration and operations 20 25 30 14 6 2 2 21 47 129
2014 Human resources 29 26 22 14 4 2 3 18 59 82
2014 Financial management 13 17 43 27 0 0 0 27 30 23
2014 Information management 13 33 27 14 7 6 0 22 49 15
2014 Information technology 19 37 18 13 12 2 0 26 56 51
2014 Evaluation 0 39 38 23 0 0 0 23 39 13
2014 Other services to the public 13 37 27 0 18 5 0 20 52 16
2014 None of the above 25 23 22 18 5 1 6 25 51 125

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 25 12 23 5 5 0 29 58 17
2017 Communications or public affairs 40 29 21 0 0 10 0 0 77 14
2017 Administration and operations 26 20 23 17 7 5 1 26 49 79
2017 Human resources 22 34 28 7 7 0 2 14 57 75
2017 Financial management 23 30 19 16 0 12 0 18 61 17
2017 Information technology 11 35 25 19 5 0 5 26 48 37
2017 Policy 24 22 23 5 21 0 5 27 48 17
2017 None of the above 29 24 22 16 4 3 2 20 56 63
2014 Client contact centre 44 20 8 5 9 5 10 16 75 39
2014 Communications or public affairs 11 22 48 18 0 0 0 18 34 16
2014 Administration and operations 14 20 26 23 11 3 3 36 36 129
2014 Human resources 20 16 28 29 6 0 1 35 36 82
2014 Financial management 13 18 39 26 5 0 0 30 31 23
2014 Information management 7 19 26 40 7 0 0 47 26 15
2014 Information technology 18 19 31 13 8 8 4 24 42 51
2014 Evaluation 0 8 31 39 22 0 0 61 8 13
2014 Other services to the public 6 33 26 17 12 6 0 31 41 17
2014 None of the above 10 22 22 26 9 3 7 39 36 124

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 31 42 11 5 5 0 17 38 17
2017 Communications or public affairs 20 31 27 16 0 7 0 17 54 14
2017 Administration and operations 23 22 27 16 9 1 1 26 46 79
2017 Human resources 28 39 16 5 7 2 3 13 70 75
2017 Financial management 6 18 53 12 6 5 0 19 26 17
2017 Information technology 19 8 40 24 6 0 3 31 28 37
2017 Policy 16 0 35 24 21 5 0 47 17 17
2017 None of the above 20 24 33 11 5 5 1 17 47 62
2014 Client contact centre 8 25 30 10 8 5 15 22 41 39
2014 Communications or public affairs 23 22 29 6 14 6 0 21 48 16
2014 Administration and operations 22 29 30 9 6 2 1 16 53 129
2014 Human resources 26 29 34 9 0 0 3 9 56 82
2014 Financial management 17 22 45 17 0 0 0 17 39 23
2014 Information management 26 13 41 14 6 0 0 20 39 15
2014 Information technology 19 30 33 9 6 2 0 16 50 51
2014 Evaluation 0 15 39 22 15 8 0 41 17 13
2014 Other services to the public 28 17 31 0 12 6 6 13 51 17
2014 None of the above 22 31 24 13 7 2 3 20 55 124
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 77 12 0 11 0 0 0 89 11 17
2017 Communications or public affairs 74 26 0 0 0 0 0 100 0 14
2017 Administration and operations 75 21 2 1 0 0 0 96 1 80
2017 Human resources 78 16 2 3 1 0 0 94 4 75
2017 Financial management 59 23 6 6 6 0 0 83 12 17
2017 Information technology 49 29 8 8 5 0 0 79 13 37
2017 Policy 84 16 0 0 0 0 0 100 0 17
2017 None of the above 71 25 0 2 1 0 2 97 3 63
2014 Client contact centre 72 23 0 3 0 0 2 97 3 39
2014 Communications or public affairs 75 11 14 0 0 0 0 86 0 16
2014 Administration and operations 82 10 5 1 2 0 0 92 3 129
2014 Human resources 68 21 6 2 1 0 1 90 3 82
2014 Financial management 66 26 4 4 0 0 0 92 4 23
2014 Information management 66 13 0 20 0 0 0 80 20 15
2014 Information technology 67 22 5 4 2 0 0 89 6 51
2014 Evaluation 61 31 0 8 0 0 0 92 8 13
2014 Other services to the public 78 22 0 0 0 0 0 100 0 17
2014 None of the above 73 16 3 4 1 1 3 92 5 125

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 47 5 17 7 0 0 70 25 17
2017 Communications or public affairs 10 51 20 6 7 0 7 65 13 14
2017 Administration and operations 40 30 10 10 4 5 1 74 15 80
2017 Human resources 45 19 12 14 5 2 2 67 20 75
2017 Financial management 49 17 6 12 0 6 10 79 14 17
2017 Information technology 36 35 16 5 3 0 5 74 8 37
2017 Policy 39 40 11 5 0 5 0 83 5 17
2017 None of the above 24 34 17 9 13 0 3 60 23 63
2014 Client contact centre 38 32 10 7 3 0 10 78 11 39
2014 Communications or public affairs 6 52 17 6 0 0 20 72 7 16
2014 Administration and operations 47 26 9 8 8 1 2 75 16 129
2014 Human resources 35 32 13 6 5 4 6 74 12 82
2014 Financial management 27 13 18 17 25 0 0 40 42 23
2014 Information management 60 21 7 7 0 6 0 86 7 15
2014 Information technology 38 29 15 6 5 2 4 72 12 51
2014 Evaluation 16 53 0 23 0 8 0 75 25 13
2014 Other services to the public 38 40 6 11 0 5 0 82 12 17
2014 None of the above 35 24 17 6 6 6 6 67 14 125

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 25 6 22 0 0 0 72 22 17
2017 Communications or public affairs 46 27 12 7 0 0 9 79 7 14
2017 Administration and operations 52 27 7 8 5 0 1 80 13 80
2017 Human resources 58 18 9 11 4 0 0 76 15 75
2017 Financial management 64 31 6 0 0 0 0 94 0 17
2017 Information technology 54 32 6 5 3 0 0 87 8 37
2017 Policy 61 28 6 0 0 5 0 94 0 17
2017 None of the above 45 25 8 13 9 0 0 70 22 63
2014 Client contact centre 50 30 8 7 3 0 2 82 10 39
2014 Communications or public affairs 18 60 17 6 0 0 0 78 6 16
2014 Administration and operations 57 26 7 5 5 0 0 83 10 129
2014 Human resources 53 25 8 10 5 0 0 77 15 81
2014 Financial management 22 35 17 8 17 0 0 58 25 23
2014 Information management 59 34 0 7 0 0 0 93 7 15
2014 Information technology 59 26 9 0 5 0 0 85 5 51
2014 Evaluation 54 15 8 8 15 0 0 69 23 13
2014 Other services to the public 56 32 6 0 0 6 0 94 0 17
2014 None of the above 53 29 6 4 6 1 1 83 11 125

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 46 11 12 0 6 0 75 13 17
2017 Communications or public affairs 29 51 13 0 7 0 0 80 7 14
2017 Administration and operations 42 36 6 14 0 0 1 79 15 80
2017 Human resources 53 23 13 8 2 1 0 76 11 75
2017 Financial management 42 47 6 0 6 0 0 88 6 17
2017 Information technology 44 35 11 8 3 0 0 79 10 37
2017 Policy 42 37 0 16 0 5 0 83 17 17
2017 None of the above 29 36 14 11 6 3 0 67 18 63
2014 Client contact centre 25 32 23 10 3 3 4 62 14 39
2014 Communications or public affairs 23 53 12 11 0 0 0 76 11 16
2014 Administration and operations 43 39 8 5 4 0 0 82 9 129
2014 Human resources 38 43 13 2 2 1 0 82 5 82
2014 Financial management 19 55 4 13 4 5 0 78 18 23
2014 Information management 32 47 7 14 0 0 0 80 14 15
2014 Information technology 39 41 5 6 9 0 0 80 15 51
2014 Evaluation 31 38 23 0 8 0 0 69 8 13
2014 Other services to the public 52 37 0 0 6 6 0 94 6 17
2014 None of the above 39 41 6 6 4 2 2 83 11 125

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 29 23 0 13 6 0 62 13 17
2017 Communications or public affairs 24 48 13 7 0 9 0 78 7 14
2017 Administration and operations 33 28 17 11 1 9 0 67 14 80
2017 Human resources 33 29 13 9 8 5 2 67 19 75
2017 Financial management 48 17 11 0 6 5 12 79 7 17
2017 Information technology 33 27 22 8 3 8 0 65 12 37
2017 Policy 54 21 0 16 0 10 0 82 18 17
2017 None of the above 28 19 20 16 9 6 2 51 28 63
2014 Client contact centre 33 24 18 5 3 12 5 69 10 39
2014 Communications or public affairs 34 34 18 0 0 14 0 79 0 16
2014 Administration and operations 33 31 16 8 5 6 0 69 14 128
2014 Human resources 39 32 17 5 5 3 0 72 10 82
2014 Financial management 36 21 13 13 8 9 0 62 23 23
2014 Information management 45 34 7 7 0 7 0 85 7 15
2014 Information technology 25 30 19 7 15 4 0 57 23 51
2014 Evaluation 47 38 8 8 0 0 0 85 8 13
2014 Other services to the public 45 32 11 0 6 6 0 82 6 17
2014 None of the above 37 25 11 13 3 9 2 70 18 125

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 7 47 24 0 12 0 20 27 17
2017 Communications or public affairs 0 27 7 26 7 34 0 41 49 14
2017 Administration and operations 21 26 17 16 11 9 0 52 30 80
2017 Human resources 21 28 16 14 10 6 4 55 27 74
2017 Financial management 25 12 18 6 14 25 0 50 26 16
2017 Information technology 9 27 24 14 5 18 3 45 24 37
2017 Policy 12 5 10 45 0 23 5 24 63 17
2017 None of the above 8 28 16 15 9 21 3 47 32 63
2014 Client contact centre 18 22 18 20 8 10 5 47 32 39
2014 Communications or public affairs 6 23 35 11 6 20 0 36 21 16
2014 Administration and operations 17 22 19 16 14 12 1 45 34 128
2014 Human resources 18 28 14 14 10 11 5 56 28 81
2014 Financial management 13 28 13 22 21 0 4 43 44 23
2014 Information management 13 32 28 7 0 20 0 57 9 15
2014 Information technology 10 28 19 15 15 14 0 44 34 51
2014 Evaluation 7 47 15 15 0 8 8 64 17 13
2014 Other services to the public 32 11 12 0 17 28 0 60 24 17
2014 None of the above 16 19 17 15 11 15 7 45 34 125

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 34 13 11 0 0 0 76 11 17
2017 Communications or public affairs 59 35 7 0 0 0 0 93 0 14
2017 Administration and operations 53 35 6 2 4 0 0 88 6 80
2017 Human resources 59 29 3 4 5 0 0 88 9 75
2017 Financial management 58 42 0 0 0 0 0 100 0 17
2017 Information technology 57 30 11 0 3 0 0 87 3 37
2017 Policy 61 34 4 0 0 0 0 96 0 17
2017 None of the above 42 36 10 6 6 0 0 78 13 63
2014 Client contact centre 29 53 10 5 0 0 2 84 5 38
2014 Communications or public affairs 42 46 7 6 0 0 0 88 6 16
2014 Administration and operations 51 34 7 4 4 0 0 85 8 129
2014 Human resources 54 31 11 1 2 0 0 85 4 81
2014 Financial management 27 40 8 21 4 0 0 67 25 23
2014 Information management 72 28 0 0 0 0 0 100 0 15
2014 Information technology 44 36 11 4 5 0 0 80 9 51
2014 Evaluation 54 38 0 8 0 0 0 92 8 13
2014 Other services to the public 51 37 0 6 6 0 0 88 12 17
2014 None of the above 61 30 4 3 2 0 1 91 5 125
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 37 5 0 0 0 0 95 0 17
2017 Communications or public affairs 33 46 15 0 7 0 0 78 7 14
2017 Administration and operations 54 21 12 8 3 0 2 77 11 80
2017 Human resources 47 28 12 9 5 0 0 74 14 75
2017 Financial management 66 11 17 0 0 0 6 82 0 17
2017 Information technology 41 38 11 5 5 0 0 79 11 37
2017 Policy 39 44 12 5 0 0 0 83 5 17
2017 None of the above 38 22 16 11 10 1 3 62 22 63
2014 Client contact centre 41 31 8 3 8 3 7 80 12 39
2014 Communications or public affairs 24 65 0 6 6 0 0 89 11 16
2014 Administration and operations 49 34 2 8 6 0 0 83 14 128
2014 Human resources 43 36 13 5 2 0 0 79 7 82
2014 Financial management 35 44 8 4 8 0 0 79 13 23
2014 Information management 53 21 7 6 13 0 0 73 20 15
2014 Information technology 44 38 8 2 7 0 2 83 9 51
2014 Evaluation 46 46 0 8 0 0 0 92 8 13
2014 Other services to the public 46 37 5 6 6 0 0 83 12 17
2014 None of the above 40 34 12 8 3 2 2 77 11 125

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 75 25 0 0 0 0 0 100 0 17
2017 Communications or public affairs 33 39 22 7 0 0 0 72 7 14
2017 Administration and operations 49 27 15 5 1 1 1 78 6 80
2017 Human resources 51 27 8 9 3 2 0 80 12 75
2017 Financial management 70 19 11 0 0 0 0 89 0 17
2017 Information technology 57 27 8 3 3 3 0 86 6 37
2017 Policy 41 38 5 16 0 0 0 79 16 17
2017 None of the above 49 28 5 6 8 5 0 81 15 63
2014 Client contact centre 49 26 11 0 5 8 2 83 6 39
2014 Communications or public affairs 42 58 0 0 0 0 0 100 0 16
2014 Administration and operations 58 24 8 4 5 2 0 84 9 129
2014 Human resources 53 29 6 4 6 3 0 84 10 82
2014 Financial management 30 43 14 4 8 0 0 73 13 23
2014 Information management 52 28 7 7 7 0 0 80 13 15
2014 Information technology 44 33 8 8 7 0 0 77 15 51
2014 Evaluation 54 30 8 0 8 0 0 85 8 13
2014 Other services to the public 43 45 6 0 0 5 0 94 0 17
2014 None of the above 47 30 14 2 2 3 1 81 5 125

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 35 0 7 0 0 0 93 7 17
2017 Communications or public affairs 36 64 0 0 0 0 0 100 0 14
2017 Administration and operations 55 23 8 12 1 0 1 79 13 79
2017 Human resources 45 36 6 8 4 1 0 82 12 75
2017 Financial management 59 35 0 6 0 0 0 94 6 17
2017 Information technology 47 35 8 5 3 0 3 83 8 37
2017 Policy 41 34 10 15 0 0 0 75 15 17
2017 None of the above 46 27 12 6 9 0 0 72 16 63
2014 Client contact centre 46 31 10 5 5 0 2 79 11 39
2014 Communications or public affairs 29 60 0 11 0 0 0 89 11 16
2014 Administration and operations 54 30 7 3 6 0 0 84 9 129
2014 Human resources 50 25 6 12 5 1 0 76 17 82
2014 Financial management 35 44 9 4 8 0 0 78 13 23
2014 Information management 53 28 13 0 7 0 0 80 7 15
2014 Information technology 53 22 10 8 7 0 0 75 15 51
2014 Evaluation 38 39 8 7 8 0 0 78 15 13
2014 Other services to the public 55 22 17 6 0 0 0 77 6 17
2014 None of the above 48 32 8 6 3 1 1 82 10 125

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 82 18 0 0 0 0 0 100 0 17
2017 Communications or public affairs 87 13 0 0 0 0 0 100 0 14
2017 Administration and operations 83 15 1 0 1 0 0 97 1 80
2017 Human resources 82 16 1 1 0 0 0 98 1 75
2017 Financial management 89 6 6 0 0 0 0 94 0 17
2017 Information technology 81 8 11 0 0 0 0 89 0 37
2017 Policy 89 11 0 0 0 0 0 100 0 17
2017 None of the above 80 17 2 0 1 0 0 97 1 63
2014 Client contact centre 75 13 8 0 0 0 5 92 0 39
2014 Communications or public affairs 89 11 0 0 0 0 0 100 0 16
2014 Administration and operations 89 7 0 1 2 0 0 96 4 129
2014 Human resources 77 16 1 2 2 0 1 94 5 82
2014 Financial management 78 18 4 0 0 0 0 96 0 23
2014 Information management 87 13 0 0 0 0 0 100 0 15
2014 Information technology 85 15 0 0 0 0 0 100 0 51
2014 Evaluation 61 39 0 0 0 0 0 100 0 13
2014 Other services to the public 78 17 5 0 0 0 0 95 0 17
2014 None of the above 80 10 4 2 1 0 2 93 3 125

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 19 6 6 0 0 5 87 6 17
2017 Communications or public affairs 48 39 13 0 0 0 0 87 0 14
2017 Administration and operations 64 17 7 7 1 0 2 83 9 80
2017 Human resources 57 30 5 1 5 1 0 88 7 75
2017 Financial management 45 19 11 6 0 13 6 79 7 17
2017 Information technology 47 32 11 6 3 0 3 80 8 37
2017 Policy 60 24 5 5 0 5 0 89 5 17
2017 None of the above 50 18 5 3 13 2 10 77 18 63
2014 Client contact centre 51 22 8 0 3 0 16 88 3 39
2014 Communications or public affairs 36 42 11 6 0 6 0 82 6 16
2014 Administration and operations 56 20 8 6 3 2 5 82 10 129
2014 Human resources 54 22 6 6 7 1 3 80 14 82
2014 Financial management 53 22 8 4 4 0 8 82 9 23
2014 Information management 61 19 0 0 7 7 7 92 8 15
2014 Information technology 51 22 10 4 2 7 4 82 7 51
2014 Evaluation 38 31 15 0 0 0 16 82 0 13
2014 Other services to the public 52 25 6 0 6 5 6 87 7 17
2014 None of the above 56 23 5 3 4 3 5 86 8 125

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 25 6 0 0 0 0 94 0 17
2017 Communications or public affairs 60 33 7 0 0 0 0 93 0 14
2017 Administration and operations 65 20 7 5 0 1 1 87 5 80
2017 Human resources 58 27 8 4 3 0 0 85 7 74
2017 Financial management 89 6 6 0 0 0 0 94 0 17
2017 Information technology 68 19 11 0 3 0 0 86 3 37
2017 Policy 54 31 15 0 0 0 0 85 0 17
2017 None of the above 50 31 2 5 9 0 3 84 15 63

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 70 18 6 6 0 0 0 88 6 17
2017 Communications or public affairs 58 28 13 0 0 0 0 87 0 14
2017 Administration and operations 65 23 8 1 0 1 1 91 1 80
2017 Human resources 61 24 5 5 5 0 0 85 10 75
2017 Financial management 82 13 0 0 0 6 0 100 0 17
2017 Information technology 62 30 5 3 0 0 0 92 3 37
2017 Policy 59 13 21 7 0 0 0 73 7 17
2017 None of the above 52 28 3 6 6 3 2 84 13 63

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 19 11 6 0 0 0 83 6 17
2017 Communications or public affairs 60 20 7 13 0 0 0 80 13 14
2017 Administration and operations 62 20 11 5 0 1 1 83 5 80
2017 Human resources 55 23 10 7 3 1 0 79 10 75
2017 Financial management 78 22 0 0 0 0 0 100 0 17
2017 Information technology 54 32 11 0 3 0 0 87 3 37
2017 Policy 46 22 13 15 0 5 0 71 16 17
2017 None of the above 46 25 9 5 11 2 2 73 17 62
2014 Client contact centre 46 34 8 0 5 3 5 86 5 39
2014 Communications or public affairs 34 54 11 0 0 0 0 89 0 16
2014 Administration and operations 59 25 5 6 5 0 0 83 11 129
2014 Human resources 54 27 10 4 5 1 0 81 9 82
2014 Financial management 49 34 4 4 8 0 0 83 13 23
2014 Information management 53 28 6 0 13 0 0 80 13 15
2014 Information technology 63 21 5 9 2 0 0 83 11 51
2014 Evaluation 54 23 8 15 0 0 0 77 15 13
2014 Other services to the public 72 16 6 0 0 0 6 94 0 17
2014 None of the above 52 33 7 2 4 2 1 87 6 125
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and operations 33 17 18 4 10 13 5 61 17 23
2017 Human resources 30 25 15 9 4 7 10 67 15 27
2017 Information technology 21 61 9 0 9 0 0 82 9 11
2017 None of the above 48 34 0 9 5 5 0 86 14 20
2014 Administration and operations 35 30 8 16 8 0 3 67 25 36
2014 Human resources 39 29 18 3 4 4 4 73 7 28
2014 Financial management 42 19 29 10 0 0 0 61 10 10
2014 Information technology 27 36 6 18 0 0 12 72 21 15
2014 None of the above 23 39 13 11 3 0 11 70 16 30

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 31 12 19 6 0 0 64 25 17
2017 Communications or public affairs 16 64 13 7 0 0 0 80 7 14
2017 Administration and operations 32 35 11 11 4 6 0 71 16 80
2017 Human resources 21 30 13 20 11 4 0 54 32 75
2017 Financial management 47 23 12 0 13 5 0 74 14 17
2017 Information technology 25 41 16 3 5 11 0 73 9 37
2017 Policy 55 25 10 0 6 5 0 84 6 17
2017 None of the above 26 39 14 10 5 6 0 69 16 63
2014 Client contact centre 23 40 22 0 3 10 2 72 3 39
2014 Communications or public affairs 35 40 6 6 0 14 0 87 7 16
2014 Administration and operations 33 31 16 11 4 5 0 67 16 129
2014 Human resources 29 37 16 6 7 5 0 69 14 82
2014 Financial management 13 35 18 8 21 4 0 50 30 23
2014 Information management 46 34 0 7 0 13 0 92 8 15
2014 Information technology 33 30 20 6 7 4 0 65 14 51
2014 Evaluation 15 63 8 7 0 8 0 84 7 13
2014 Other services to the public 35 30 28 0 6 0 0 66 6 17
2014 None of the above 30 36 14 10 4 5 1 70 15 125

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 24 6 30 12 0 0 52 42 17
2017 Communications or public affairs 6 49 28 7 0 0 10 61 7 14
2017 Administration and operations 27 30 13 19 6 3 1 59 27 80
2017 Human resources 16 33 16 15 18 1 0 50 33 75
2017 Financial management 34 30 17 0 13 5 0 68 14 17
2017 Information technology 28 35 16 8 11 3 0 64 19 37
2017 Policy 34 36 15 4 6 5 0 73 11 17
2017 None of the above 13 33 22 16 13 3 0 48 29 63
2014 Client contact centre 27 33 23 3 5 7 2 66 9 39
2014 Communications or public affairs 17 61 11 11 0 0 0 78 11 16
2014 Administration and operations 31 31 16 14 7 1 0 63 21 129
2014 Human resources 23 39 17 6 11 4 0 64 18 82
2014 Financial management 13 25 28 13 21 0 0 38 34 23
2014 Information management 39 34 7 20 0 0 0 73 20 15
2014 Information technology 21 34 20 11 9 4 0 57 21 51
2014 Evaluation 7 78 8 7 0 0 0 85 7 13
2014 Other services to the public 32 28 29 5 6 0 0 60 11 17
2014 None of the above 30 32 13 13 8 4 0 65 22 125

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 13 17 24 12 6 0 44 38 17
2017 Communications or public affairs 0 45 33 15 7 0 0 45 22 14
2017 Administration and operations 20 23 23 21 9 4 0 45 30 80
2017 Human resources 7 22 30 22 17 1 0 30 40 75
2017 Financial management 24 28 30 0 13 5 0 54 14 17
2017 Information technology 20 22 27 5 11 16 0 49 19 37
2017 Policy 29 22 10 20 14 5 0 53 36 17
2017 None of the above 11 24 19 24 14 8 0 38 41 63
2014 Client contact centre 21 35 23 13 3 5 2 59 16 39
2014 Communications or public affairs 17 30 28 6 6 14 0 54 13 16
2014 Administration and operations 21 31 16 15 11 6 0 55 28 129
2014 Human resources 15 34 21 18 10 2 0 50 29 82
2014 Financial management 9 25 28 22 17 0 0 34 39 23
2014 Information management 26 47 7 13 7 0 0 73 20 15
2014 Information technology 16 33 28 6 11 6 0 52 18 51
2014 Evaluation 8 55 31 0 7 0 0 62 7 13
2014 Other services to the public 18 32 21 23 6 0 0 50 29 17
2014 None of the above 15 32 19 20 7 7 0 51 29 125

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 25 11 30 12 0 0 47 42 17
2017 Communications or public affairs 12 39 20 13 7 9 0 56 22 14
2017 Administration and operations 28 25 17 16 7 6 0 57 25 80
2017 Human resources 16 26 18 22 12 6 0 46 36 75
2017 Financial management 29 37 18 6 6 5 0 69 12 17
2017 Information technology 25 27 19 3 19 8 0 56 23 37
2017 Policy 26 44 5 10 6 9 0 77 18 17
2017 None of the above 16 25 14 24 9 13 0 46 38 63
2014 Client contact centre 20 34 23 3 3 16 2 66 6 39
2014 Communications or public affairs 29 46 20 0 6 0 0 75 6 16
2014 Administration and operations 30 28 18 12 8 4 0 60 21 129
2014 Human resources 24 33 14 14 9 6 0 61 24 82
2014 Financial management 13 30 23 4 25 4 0 45 30 23
2014 Information management 32 41 13 14 0 0 0 73 14 15
2014 Information technology 29 26 21 4 14 6 0 58 19 51
2014 Evaluation 15 54 23 0 0 7 0 75 0 13
2014 Other services to the public 24 30 12 18 6 11 0 60 27 17
2014 None of the above 31 28 16 13 4 8 0 65 19 124

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 36 17 25 6 0 0 52 31 17
2017 Communications or public affairs 0 32 46 0 13 9 0 35 15 14
2017 Administration and operations 18 35 20 16 9 2 0 55 25 80
2017 Human resources 16 31 19 16 17 1 0 47 34 75
2017 Financial management 24 41 25 6 0 5 0 68 6 17
2017 Information technology 22 38 22 3 5 10 0 67 9 37
2017 Policy 15 29 10 22 19 5 0 47 43 17
2017 None of the above 12 32 17 17 14 8 0 48 34 63
2014 Client contact centre 36 24 23 0 8 8 2 66 9 39
2014 Communications or public affairs 11 43 17 23 6 0 0 54 29 16
2014 Administration and operations 24 31 13 20 12 2 0 55 32 129
2014 Human resources 18 32 12 21 14 4 0 52 35 82
2014 Financial management 17 34 14 22 13 0 0 52 34 23
2014 Information management 25 48 7 14 0 7 0 78 15 15
2014 Information technology 31 26 18 9 13 0 2 58 23 51
2014 Evaluation 15 55 15 8 7 0 0 70 15 13
2014 Other services to the public 24 30 11 30 6 0 0 54 35 17
2014 None of the above 12 33 22 21 9 3 0 47 31 125
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 48 5 19 0 0 0 76 19 17
2017 Communications or public affairs 12 74 13 0 0 0 0 87 0 14
2017 Administration and operations 29 43 18 6 2 1 0 73 9 80
2017 Human resources 25 38 13 11 13 0 0 63 24 75
2017 Financial management 36 50 14 0 0 0 0 86 0 16
2017 Information technology 28 46 19 3 5 0 0 73 8 37
2017 Policy 26 13 22 20 14 5 0 41 36 17
2017 None of the above 17 34 22 16 11 0 0 51 27 63
2014 Client contact centre 28 53 15 0 3 0 2 82 3 39
2014 Communications or public affairs 29 60 6 6 0 0 0 89 6 16
2014 Administration and operations 36 40 12 7 3 1 0 77 11 129
2014 Human resources 33 37 18 5 5 2 0 71 10 82
2014 Financial management 13 73 5 8 0 0 0 87 8 23
2014 Information management 39 54 7 0 0 0 0 93 0 15
2014 Information technology 34 40 7 11 5 2 0 76 17 51
2014 Evaluation 16 68 15 0 0 0 0 85 0 13
2014 Other services to the public 18 47 24 0 6 6 0 69 6 17
2014 None of the above 29 43 9 16 3 0 0 72 18 125

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 36 12 6 0 11 0 80 6 17
2017 Communications or public affairs 30 55 14 0 0 0 0 86 0 14
2017 Administration and operations 39 41 14 3 1 1 1 82 4 79
2017 Human resources 25 49 15 4 0 5 1 80 4 75
2017 Financial management 39 49 12 0 0 0 0 88 0 17
2017 Information technology 30 51 10 3 5 0 0 81 8 37
2017 Policy 34 61 0 0 0 5 0 100 0 17
2017 None of the above 30 39 17 5 1 8 0 74 7 63
2014 Client contact centre 24 51 15 0 0 8 3 83 0 39
2014 Communications or public affairs 24 48 28 0 0 0 0 72 0 16
2014 Administration and operations 31 39 19 2 2 5 3 75 4 129
2014 Human resources 29 46 11 2 2 5 4 82 5 82
2014 Financial management 23 47 17 4 0 9 0 77 5 23
2014 Information management 27 34 20 7 0 7 6 69 8 15
2014 Information technology 27 45 16 5 2 4 0 75 8 51
2014 Evaluation 23 54 8 0 0 16 0 91 0 13
2014 Other services to the public 35 30 22 0 6 6 0 70 6 17
2014 None of the above 45 36 12 1 1 5 1 86 2 125

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 28 5 18 7 0 0 70 25 17
2017 Communications or public affairs 47 33 7 13 0 0 0 80 13 14
2017 Administration and operations 46 36 9 5 2 0 1 83 7 79
2017 Human resources 39 37 6 12 4 2 0 78 16 75
2017 Financial management 53 35 0 6 6 0 0 88 12 17
2017 Information technology 25 46 16 5 5 0 3 73 11 37
2017 Policy 60 29 0 11 0 0 0 89 11 17
2017 None of the above 31 44 10 2 6 7 2 81 9 63
2014 Client contact centre 43 37 12 3 0 3 3 84 3 39
2014 Communications or public affairs 47 34 20 0 0 0 0 80 0 16
2014 Administration and operations 52 29 5 9 4 1 1 82 13 129
2014 Human resources 55 28 8 6 1 0 1 84 7 82
2014 Financial management 40 47 13 0 0 0 0 87 0 23
2014 Information management 47 34 7 7 0 0 6 86 7 15
2014 Information technology 39 34 9 9 2 7 0 78 12 51
2014 Evaluation 45 55 0 0 0 0 0 100 0 13
2014 Other services to the public 51 44 5 0 0 0 0 95 0 17
2014 None of the above 45 37 7 6 1 3 2 86 7 124

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 47 24 11 6 0 0 59 17 17
2017 Communications or public affairs 7 42 28 7 7 10 0 54 15 14
2017 Administration and operations 40 29 15 6 4 5 1 74 10 80
2017 Human resources 25 34 17 16 4 3 0 61 21 75
2017 Financial management 30 41 16 0 0 5 7 81 0 17
2017 Information technology 14 33 21 16 5 5 5 52 24 37
2017 Policy 10 26 27 27 6 5 0 38 34 17
2017 None of the above 24 32 16 10 5 13 1 65 17 63
2014 Client contact centre 33 36 10 5 0 8 8 82 6 39
2014 Communications or public affairs 66 11 17 0 0 6 0 82 0 16
2014 Administration and operations 43 31 14 7 1 3 0 77 9 129
2014 Human resources 38 37 12 5 5 2 1 77 10 82
2014 Financial management 26 57 5 8 0 4 0 86 9 23
2014 Information management 27 34 14 0 6 19 0 75 8 15
2014 Information technology 25 36 15 15 4 6 0 65 20 51
2014 Evaluation 38 54 0 0 0 8 0 100 0 13
2014 Other services to the public 16 55 12 0 6 6 6 80 7 17
2014 None of the above 32 38 10 8 2 9 0 77 11 125

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 12 6 6 36 11 7 42 51 17
2017 Communications or public affairs 10 26 40 7 0 17 0 44 8 14
2017 Administration and operations 23 32 16 12 8 9 0 60 22 80
2017 Human resources 15 24 20 11 18 7 5 44 33 75
2017 Financial management 34 17 6 17 13 5 7 59 35 17
2017 Information technology 17 35 14 11 5 16 3 63 20 37
2017 Policy 14 12 20 24 0 31 0 37 34 17
2017 None of the above 11 22 17 6 19 18 6 44 33 63
2014 Client contact centre 18 29 22 10 8 5 8 54 21 39
2014 Communications or public affairs 22 22 24 11 0 20 0 56 14 16
2014 Administration and operations 23 21 25 10 11 8 2 49 23 129
2014 Human resources 22 15 16 17 19 10 2 42 40 82
2014 Financial management 9 25 4 23 17 18 4 43 51 23
2014 Information management 26 14 34 7 7 13 0 46 15 15
2014 Information technology 14 26 15 15 9 19 2 50 31 51
2014 Evaluation 15 31 23 15 8 8 0 50 25 13
2014 Other services to the public 17 28 26 6 12 11 0 51 19 17
2014 None of the above 21 19 18 14 10 11 7 49 29 125

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 36 0 6 0 0 0 94 6 17
2017 Communications or public affairs 70 20 0 0 0 0 10 100 0 14
2017 Administration and operations 68 24 5 2 0 0 1 93 2 80
2017 Human resources 55 34 3 3 3 2 0 91 6 75
2017 Financial management 59 23 6 6 6 0 0 83 12 17
2017 Information technology 39 40 16 3 3 0 0 79 5 37
2017 Policy 74 26 0 0 0 0 0 100 0 17
2017 None of the above 61 25 6 5 1 0 2 87 6 63
2014 Client contact centre 44 34 9 5 0 3 5 84 5 39
2014 Communications or public affairs 58 42 0 0 0 0 0 100 0 16
2014 Administration and operations 59 28 5 4 1 0 2 90 5 129
2014 Human resources 45 30 11 10 1 3 0 78 11 82
2014 Financial management 39 43 10 8 0 0 0 82 8 23
2014 Information management 66 21 7 7 0 0 0 87 7 15
2014 Information technology 53 32 13 0 2 0 0 85 2 51
2014 Evaluation 38 39 8 0 0 15 0 91 0 13
2014 Other services to the public 49 28 0 0 12 12 0 87 13 17
2014 None of the above 57 22 8 6 5 1 1 80 11 125

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 30 7 0 0 0 0 93 0 17
2017 Communications or public affairs 93 0 7 0 0 0 0 93 0 14
2017 Administration and operations 73 20 4 0 1 1 1 95 1 80
2017 Human resources 67 24 5 0 1 2 0 93 1 75
2017 Financial management 81 12 0 0 0 0 7 100 0 17
2017 Information technology 44 40 8 8 0 0 0 84 8 37
2017 Policy 89 11 0 0 0 0 0 100 0 17
2017 None of the above 62 22 6 3 0 3 3 90 3 63
2014 Client contact centre 67 21 7 0 3 2 0 90 3 39
2014 Communications or public affairs 58 42 0 0 0 0 0 100 0 16
2014 Administration and operations 70 19 3 4 2 1 1 91 6 128
2014 Human resources 61 29 4 2 2 1 0 91 5 81
2014 Financial management 53 47 0 0 0 0 0 100 0 23
2014 Information management 93 7 0 0 0 0 0 100 0 15
2014 Information technology 51 35 10 0 2 2 0 88 2 51
2014 Evaluation 57 34 8 0 0 0 0 92 0 12
2014 Other services to the public 58 17 15 6 5 0 0 75 11 17
2014 None of the above 61 26 4 3 0 3 3 93 3 125

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 31 11 25 6 0 0 58 31 17
2017 Communications or public affairs 37 29 12 7 7 9 0 72 15 14
2017 Administration and operations 32 37 15 9 5 1 1 71 14 80
2017 Human resources 31 29 24 8 7 1 0 61 15 74
2017 Financial management 25 39 11 6 6 13 0 73 14 16
2017 Information technology 36 51 8 3 3 0 0 87 5 37
2017 Policy 17 53 0 24 0 5 0 74 26 17
2017 None of the above 24 31 16 8 14 7 0 59 23 63
2014 Client contact centre 20 47 15 3 5 8 3 75 9 39
2014 Communications or public affairs 17 60 18 6 0 0 0 76 6 16
2014 Administration and operations 27 39 14 11 6 2 0 68 18 129
2014 Human resources 27 37 20 7 6 3 0 66 14 82
2014 Financial management 21 52 9 8 9 0 0 73 18 23
2014 Information management 33 54 6 0 7 0 0 87 7 15
2014 Information technology 25 24 24 13 7 5 0 52 22 51
2014 Evaluation 0 69 23 8 0 0 0 69 8 13
2014 Other services to the public 30 21 20 6 17 6 0 54 25 17
2014 None of the above 23 32 21 12 6 5 1 59 19 125

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 24 12 29 24 6 0 30 57 17
2017 Communications or public affairs 10 33 13 15 20 9 0 48 38 14
2017 Administration and operations 13 24 19 23 15 2 5 39 41 80
2017 Human resources 20 19 14 24 14 1 7 43 41 74
2017 Financial management 28 7 17 12 17 7 13 43 36 17
2017 Information technology 19 32 22 13 8 5 0 54 23 37
2017 Policy 21 32 0 21 16 11 0 59 41 17
2017 None of the above 15 21 14 9 30 3 7 40 44 63
2014 Client contact centre 15 26 20 18 13 6 3 45 34 39
2014 Communications or public affairs 12 42 24 6 17 0 0 54 22 16
2014 Administration and operations 11 23 16 20 26 0 5 35 48 129
2014 Human resources 16 19 12 28 16 5 4 38 49 82
2014 Financial management 4 27 9 27 29 4 0 32 58 23
2014 Information management 12 28 27 20 13 0 0 39 34 15
2014 Information technology 14 15 19 13 28 8 4 32 46 51
2014 Evaluation 0 38 8 39 15 0 0 38 54 13
2014 Other services to the public 11 11 6 19 41 6 6 24 69 17
2014 None of the above 17 16 14 19 18 5 11 40 44 125

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 23 36 6 6 0 0 52 12 17
2017 Communications or public affairs 12 49 24 15 0 0 0 61 15 14
2017 Administration and operations 30 36 20 6 5 1 1 68 11 80
2017 Human resources 26 33 22 8 10 0 0 59 19 75
2017 Financial management 46 36 12 0 6 0 0 82 6 17
2017 Information technology 25 43 22 0 8 3 0 70 8 37
2017 Policy 39 37 10 6 0 7 0 82 7 16
2017 None of the above 20 31 17 11 9 10 2 57 23 63

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 55 6 0 0 0 0 94 0 17
2017 Communications or public affairs 43 49 0 0 0 9 0 100 0 14
2017 Administration and operations 54 31 10 2 0 2 0 87 3 79
2017 Human resources 42 37 13 5 0 3 0 82 5 75
2017 Financial management 70 30 0 0 0 0 0 100 0 17
2017 Information technology 35 44 11 5 0 5 0 83 5 37
2017 Policy 56 15 5 14 0 9 0 79 16 17
2017 None of the above 35 41 12 1 3 6 2 83 5 62
2014 Client contact centre 28 37 20 3 3 8 3 72 6 39
2014 Communications or public affairs 24 53 6 0 0 17 0 93 0 16
2014 Administration and operations 59 29 7 1 2 2 0 89 3 129
2014 Human resources 39 39 14 1 2 5 0 82 4 82
2014 Financial management 31 52 9 4 0 4 0 86 4 23
2014 Information management 59 27 0 0 0 14 0 100 0 15
2014 Information technology 42 39 10 4 2 4 0 84 6 51
2014 Evaluation 53 47 0 0 0 0 0 100 0 13
2014 Other services to the public 30 22 18 0 12 18 0 63 15 16
2014 None of the above 37 32 17 2 0 11 0 78 3 125

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 48 6 7 0 0 0 87 7 17
2017 Communications or public affairs 46 32 15 7 0 0 0 78 7 14
2017 Administration and operations 53 36 4 4 0 2 1 92 4 80
2017 Human resources 39 39 9 12 1 0 0 78 13 75
2017 Financial management 71 29 0 0 0 0 0 100 0 17
2017 Information technology 44 45 8 0 3 0 0 89 3 37
2017 Policy 43 38 0 8 6 5 0 85 15 17
2017 None of the above 36 39 11 5 8 2 0 76 13 63
2014 Client contact centre 38 45 8 0 3 5 2 89 3 39
2014 Communications or public affairs 23 49 11 11 0 6 0 76 12 16
2014 Administration and operations 55 29 8 5 2 1 0 85 7 129
2014 Human resources 40 42 10 2 4 1 0 84 6 82
2014 Financial management 22 61 4 0 8 4 0 87 9 23
2014 Information management 66 27 0 7 0 0 0 93 7 15
2014 Information technology 48 45 4 2 2 0 0 93 4 51
2014 Evaluation 22 70 0 8 0 0 0 92 8 13
2014 Other services to the public 49 33 6 0 0 12 0 94 0 17
2014 None of the above 39 40 12 3 2 4 0 83 5 125

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 42 11 13 0 0 0 75 13 17
2017 Communications or public affairs 51 35 0 13 0 0 0 87 13 14
2017 Administration and operations 51 37 4 2 4 0 1 90 6 80
2017 Human resources 45 35 9 8 3 0 0 80 11 75
2017 Financial management 58 35 0 7 0 0 0 93 7 17
2017 Information technology 57 35 5 0 3 0 0 92 3 37
2017 Policy 64 31 0 0 6 0 0 94 6 17
2017 None of the above 39 41 9 6 5 0 0 80 11 63
2014 Client contact centre 41 44 10 0 3 3 0 87 3 39
2014 Communications or public affairs 30 64 6 0 0 0 0 94 0 16
2014 Administration and operations 58 26 10 4 2 0 0 84 6 129
2014 Human resources 50 35 9 1 4 0 1 86 5 82
2014 Financial management 35 44 13 0 8 0 0 79 8 23
2014 Information management 59 41 0 0 0 0 0 100 0 15
2014 Information technology 57 28 11 0 4 0 0 85 4 51
2014 Evaluation 30 62 0 8 0 0 0 92 8 13
2014 Other services to the public 57 31 6 0 6 0 0 88 6 17
2014 None of the above 52 35 8 2 2 0 0 87 5 125

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 36 18 17 7 0 0 58 24 17
2017 Communications or public affairs 17 32 29 7 7 9 0 54 15 14
2017 Administration and operations 32 32 20 7 4 3 1 68 12 80
2017 Human resources 24 25 20 18 12 0 0 50 30 75
2017 Financial management 17 39 19 12 13 0 0 57 25 17
2017 Information technology 39 37 5 13 5 0 0 76 19 37
2017 Policy 9 55 16 9 6 5 0 67 16 16
2017 None of the above 22 32 16 12 17 2 0 55 29 63
2014 Client contact centre 13 45 21 11 3 5 3 63 14 39
2014 Communications or public affairs 25 29 35 11 0 0 0 54 11 16
2014 Administration and operations 27 27 21 13 11 1 0 55 24 129
2014 Human resources 24 36 14 14 9 2 1 62 23 82
2014 Financial management 9 30 27 18 17 0 0 39 34 23
2014 Information management 40 40 7 13 0 0 0 80 13 15
2014 Information technology 27 32 26 7 7 0 0 59 15 51
2014 Evaluation 23 55 0 15 8 0 0 78 22 13
2014 Other services to the public 28 43 12 6 12 0 0 71 18 17
2014 None of the above 25 35 18 12 7 2 1 62 19 125

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 53 6 19 0 0 0 75 19 17
2017 Communications or public affairs 6 61 20 13 0 0 0 67 13 14
2017 Administration and operations 36 33 19 9 3 0 1 70 11 80
2017 Human resources 23 29 20 19 9 0 0 52 28 75
2017 Financial management 24 51 0 19 6 0 0 75 25 17
2017 Information technology 39 38 8 10 5 0 0 76 16 37
2017 Policy 30 31 28 0 6 5 0 64 6 17
2017 None of the above 19 40 16 13 11 0 2 60 24 63
2014 Client contact centre 15 49 23 5 3 0 5 68 8 39
2014 Communications or public affairs 32 40 11 11 6 0 0 72 17 16
2014 Administration and operations 30 35 14 13 8 1 0 65 21 129
2014 Human resources 26 41 14 9 7 1 1 69 17 82
2014 Financial management 13 39 19 13 17 0 0 52 29 23
2014 Information management 46 35 7 13 0 0 0 80 13 15
2014 Information technology 25 42 15 9 9 0 0 67 18 51
2014 Evaluation 31 55 7 8 0 0 0 85 8 13
2014 Other services to the public 28 43 12 6 12 0 0 71 17 17
2014 None of the above 31 34 17 13 5 0 0 65 18 125

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 23 13 25 6 0 0 56 30 17
2017 Communications or public affairs 9 27 20 26 0 19 0 44 32 14
2017 Administration and operations 29 34 13 8 10 4 2 67 19 80
2017 Human resources 35 17 15 20 10 4 0 53 31 75
2017 Financial management 23 28 13 12 13 6 6 58 28 17
2017 Information technology 30 38 16 11 5 0 0 68 16 37
2017 Policy 16 31 5 38 5 5 0 49 45 17
2017 None of the above 23 30 14 14 12 5 2 56 29 63
2014 Client contact centre 24 29 29 3 10 0 5 55 14 39
2014 Communications or public affairs 17 29 24 6 11 14 0 53 20 16
2014 Administration and operations 25 25 20 14 12 3 0 52 27 129
2014 Human resources 25 32 15 8 10 10 0 63 20 82
2014 Financial management 13 30 17 18 22 0 0 43 39 23
2014 Information management 34 26 14 20 7 0 0 59 27 15
2014 Information technology 25 23 24 11 11 6 0 51 23 51
2014 Evaluation 31 31 0 15 8 15 0 74 26 13
2014 Other services to the public 28 20 11 6 18 17 0 58 28 17
2014 None of the above 27 27 19 13 10 3 2 57 24 125
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 26 28 46 17
2017 Communications or public affairs 49 9 42 14
2017 Administration and operations 40 31 29 80
2017 Human resources 45 34 21 75
2017 Financial management 50 34 16 17
2017 Information technology 27 38 35 37
2017 Policy 61 12 27 17
2017 None of the above 35 25 40 63
2014 Client contact centre 35 26 38 39
2014 Communications or public affairs 43 11 46 16
2014 Administration and operations 38 19 43 129
2014 Human resources 38 22 40 82
2014 Financial management 46 27 28 23
2014 Information management 47 20 33 15
2014 Information technology 28 28 44 51
2014 Evaluation 32 23 45 13
2014 Other services to the public 35 37 28 17
2014 None of the above 38 34 28 125

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Administration and operations 12 25 40 3 14 6 32
2017 Human resources 12 9 52 6 13 8 34
2017 Information technology 0 20 49 21 0 10 10
2017 Policy 24 14 26 0 28 8 10
2017 None of the above 0 15 62 0 10 14 22
2014 Client contact centre 0 28 50 0 9999 22 14
2014 Administration and operations 4 18 51 8 9999 18 48
2014 Human resources 19 22 36 0 9999 23 31
2014 Financial management 9 0 91 0 9999 0 11
2014 Information technology 6 0 79 0 9999 14 15
2014 None of the above 20 26 41 6 9999 6 47
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 35 65 17
2017 Administration and operations 16 84 80
2017 Human resources 14 86 74
2017 None of the above 25 75 63
2014 Client contact centre 14 86 39
2014 Administration and operations 22 78 129
2014 Human resources 19 81 82
2014 Financial management 22 78 23
2014 Information technology 16 84 51
2014 None of the above 17 83 125

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 61 13
2017 Human resources 50 10
2017 None of the above 31 16
2014 Administration and operations 59 27
2014 Human resources 53 15
2014 None of the above 24 20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 47 13
2017 Human resources 92 10
2017 None of the above 81 16
2014 Administration and operations 55 27
2014 Human resources 67 15
2014 None of the above 77 20

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2014 Human resources 0 15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2017 Human resources 0 10
2017 None of the above 0 16
2014 Administration and operations 0 27
2014 Human resources 0 15
2014 None of the above 0 20

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2017 Human resources 0 10
2014 Administration and operations 0 27
2014 Human resources 0 15

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2017 Human resources 0 10
2017 None of the above 0 16
2014 Human resources 0 15
2014 None of the above 0 20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2017 None of the above 0 16
2014 Human resources 0 15
2014 None of the above 0 20

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 61 13
2014 Administration and operations 36 28
2014 Human resources 54 15
2014 None of the above 24 20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 39 13
2017 None of the above 50 16
2014 Administration and operations 61 28
2014 Human resources 53 15
2014 None of the above 45 20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 47 13
2017 Human resources 52 10
2017 None of the above 56 16
2014 Administration and operations 50 28
2014 Human resources 47 15
2014 None of the above 53 20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 38 13
2017 None of the above 49 16
2014 Administration and operations 71 28
2014 Human resources 34 15
2014 None of the above 63 20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 39 13
2017 Human resources 63 10
2017 None of the above 43 16
2014 Administration and operations 32 28
2014 Human resources 33 15

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 54 13
2017 None of the above 31 16
2014 Administration and operations 57 28
2014 Human resources 67 15
2014 None of the above 58 20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2017 Human resources 0 10
2017 None of the above 0 16
2014 Administration and operations 0 28
2014 Human resources 0 15
2014 None of the above 0 20

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 None of the above 0 16
2014 Administration and operations 0 28

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Human resources 62 10
2017 None of the above 62 16
2014 Administration and operations 61 28
2014 Human resources 40 15
2014 None of the above 54 20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2014 Administration and operations 36 28

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 None of the above 31 16

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 62 13
2017 None of the above 50 16
2014 Administration and operations 60 28
2014 Human resources 39 15
2014 None of the above 67 20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 None of the above 37 16
2014 None of the above 23 20

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2014 Human resources 33 15

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2014 Administration and operations 18 28

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 None of the above 0 16
2014 None of the above 0 20

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2014 None of the above 30 20

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 None of the above 0 16
2014 Human resources 0 14

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 12
2017 Human resources 0 10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 None of the above 0 16
2014 None of the above 0 20

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2014 Human resources 0 14
2014 None of the above 29 20

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 12
2017 Human resources 52 10
2014 Administration and operations 25 24

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 42 12
2017 None of the above 49 16
2014 Administration and operations 38 24
2014 None of the above 24 20

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Human resources 72 10
2017 None of the above 56 16
2014 Administration and operations 46 24
2014 Human resources 50 14
2014 None of the above 38 20

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 12
2017 Human resources 0 10
2017 None of the above 0 16
2014 Administration and operations 0 24
2014 None of the above 0 20

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 59 12
2017 Human resources 80 10
2017 None of the above 63 16
2014 Administration and operations 54 24
2014 Human resources 36 14
2014 None of the above 42 20

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 12
2017 None of the above 0 16

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 75 25 12
2017 Human resources 100 0 10
2017 None of the above 88 12 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 19 24 13 5 16 0 50 22 17
2017 Communications or public affairs 0 12 33 0 0 54 0 27 0 14
2017 Administration and operations 21 20 19 7 6 24 4 57 17 80
2017 Human resources 17 16 18 6 11 28 3 49 25 75
2017 Financial management 24 16 17 0 0 23 19 70 0 17
2017 Information technology 17 14 25 3 3 31 8 51 9 37
2017 Policy 14 5 15 0 0 66 0 55 0 17
2017 None of the above 11 20 15 8 8 28 10 50 25 63
2014 Client contact centre 15 21 36 0 0 25 2 50 0 39
2014 Communications or public affairs 11 22 23 0 0 43 0 59 0 16
2014 Administration and operations 18 18 21 5 9 25 5 51 19 129
2014 Human resources 16 23 13 5 11 25 7 57 23 82
2014 Financial management 9 26 18 13 8 22 4 47 29 23
2014 Information management 26 14 21 0 0 26 12 66 0 15
2014 Information technology 15 16 23 0 8 30 8 51 13 51
2014 Evaluation 8 8 15 15 0 53 0 34 33 13
2014 Other services to the public 11 6 20 6 0 46 11 40 13 17
2014 None of the above 9 18 20 8 6 31 8 44 23 125

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 25 29 13 0 5 0 56 14 17
2017 Communications or public affairs 28 44 20 0 0 9 0 78 0 14
2017 Administration and operations 38 27 18 5 4 9 0 71 10 78
2017 Human resources 30 34 12 6 8 7 1 70 16 75
2017 Financial management 40 35 6 0 0 12 7 93 0 17
2017 Information technology 25 56 6 0 5 8 0 88 6 37
2017 Policy 25 24 5 6 0 40 0 82 10 17
2017 None of the above 21 33 17 3 8 15 2 66 13 63
2014 Client contact centre 23 34 25 0 0 15 2 69 0 39
2014 Communications or public affairs 23 42 24 6 0 6 0 69 6 16
2014 Administration and operations 32 30 16 6 5 10 1 70 12 129
2014 Human resources 27 37 18 4 7 5 2 68 12 82
2014 Financial management 17 43 23 8 4 4 0 63 13 23
2014 Information management 46 14 20 0 0 13 7 75 0 15
2014 Information technology 29 37 19 0 6 7 2 73 6 51
2014 Evaluation 8 61 15 8 0 8 0 75 8 13
2014 Other services to the public 29 22 43 0 0 6 0 54 0 17
2014 None of the above 23 31 21 3 2 18 2 67 7 125
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 45 30 0 0 5 14 63 0 17
2017 Communications or public affairs 35 26 13 7 0 9 10 75 8 14
2017 Administration and operations 35 30 11 5 3 7 8 78 9 80
2017 Human resources 23 24 8 8 3 0 34 72 16 75
2017 Financial management 27 48 0 12 0 0 14 86 14 17
2017 Information technology 19 51 14 11 5 0 0 70 16 37
2017 Policy 34 46 0 5 0 8 7 94 6 17
2017 None of the above 14 41 14 5 0 0 26 74 7 63
2014 Client contact centre 16 57 7 3 3 5 10 86 6 39
2014 Communications or public affairs 17 34 18 11 6 0 14 59 20 16
2014 Administration and operations 23 50 12 4 2 2 7 81 6 129
2014 Human resources 24 22 12 6 1 1 33 70 11 82
2014 Financial management 13 57 17 0 0 0 13 81 0 23
2014 Information management 26 47 14 7 0 0 6 78 7 15
2014 Information technology 15 47 13 7 6 4 8 70 15 51
2014 Evaluation 8 69 0 0 8 8 7 91 9 13
2014 Other services to the public 30 36 11 0 12 0 11 74 13 17
2014 None of the above 13 28 11 6 2 3 37 68 13 124

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 13 29 6 6 28 7 37 18 17
2017 Communications or public affairs 9 7 40 0 0 34 10 28 0 14
2017 Administration and operations 20 19 21 1 1 24 14 62 4 79
2017 Human resources 7 9 26 9 4 17 28 30 23 75
2017 Financial management 5 35 12 0 0 23 25 77 0 17
2017 Information technology 6 30 22 8 3 24 8 53 16 37
2017 Policy 0 4 20 0 8 53 14 14 26 17
2017 None of the above 3 18 30 2 3 18 26 38 8 63
2014 Client contact centre 8 25 20 5 0 31 11 56 9 38
2014 Communications or public affairs 6 11 29 0 0 40 14 37 0 16
2014 Administration and operations 11 16 22 6 4 27 16 45 17 129
2014 Human resources 11 9 13 1 6 24 36 49 19 82
2014 Financial management 4 22 13 0 4 36 21 61 10 23
2014 Information management 6 41 14 0 0 33 6 77 0 15
2014 Information technology 12 20 22 4 7 26 8 49 17 51
2014 Evaluation 8 32 0 7 0 31 23 85 15 13
2014 Other services to the public 6 20 12 6 6 41 10 52 24 17
2014 None of the above 4 7 14 4 2 36 33 36 20 125

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 23 12 0 0 6 14 85 0 17
2017 Communications or public affairs 48 27 7 0 0 9 10 92 0 14
2017 Administration and operations 48 21 10 1 1 10 8 85 3 80
2017 Human resources 36 18 9 4 3 1 30 77 9 75
2017 Financial management 44 30 6 0 0 6 14 92 0 17
2017 Information technology 43 38 11 3 0 5 0 86 3 37
2017 Policy 27 47 5 0 0 14 8 94 0 17
2017 None of the above 22 22 12 3 5 13 23 69 12 63
2014 Client contact centre 26 44 8 3 0 13 7 87 3 39
2014 Communications or public affairs 24 40 17 0 0 6 14 79 0 16
2014 Administration and operations 41 31 9 5 0 7 7 84 6 129
2014 Human resources 31 22 6 3 1 4 33 85 6 82
2014 Financial management 30 53 5 0 4 0 8 90 5 23
2014 Information management 36 37 0 0 0 20 7 100 0 14
2014 Information technology 31 35 13 4 2 8 8 78 6 51
2014 Evaluation 8 61 0 0 0 23 7 100 0 13
2014 Other services to the public 44 17 12 0 0 12 16 83 0 17
2014 None of the above 19 18 9 3 2 12 37 73 9 125

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 12 23 6 0 6 14 64 7 17
2017 Communications or public affairs 35 27 13 7 0 9 10 75 8 14
2017 Administration and operations 46 19 14 1 0 12 8 81 2 80
2017 Human resources 29 17 12 4 4 3 31 70 12 75
2017 Financial management 38 30 12 0 6 0 14 80 7 17
2017 Information technology 28 39 20 3 3 8 0 73 6 36
2017 Policy 38 35 0 0 0 19 8 100 0 17
2017 None of the above 18 24 11 3 3 18 22 71 10 61
2014 Client contact centre 16 40 8 3 3 24 7 81 8 38
2014 Communications or public affairs 22 18 29 0 0 17 14 58 0 16
2014 Administration and operations 35 29 15 3 0 10 8 78 4 129
2014 Human resources 23 24 7 1 2 8 34 81 6 82
2014 Financial management 30 49 5 0 8 0 8 86 9 23
2014 Information management 33 54 0 0 0 7 6 100 0 15
2014 Information technology 29 30 16 5 2 12 6 71 9 51
2014 Evaluation 8 54 0 0 0 31 7 100 0 13
2014 Other services to the public 32 23 18 0 0 17 11 76 0 17
2014 None of the above 14 19 7 0 1 22 37 81 2 125
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Human resources 10 90 75
2017 Financial management 0 100 17
2017 None of the above 8 92 62
2014 Administration and operations 7 93 129
2014 Human resources 9 91 82
2014 None of the above 5 95 124

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 24 13 5 6 24 0 68 15 17
2017 Communications or public affairs 0 7 27 7 0 60 0 17 17 14
2017 Administration and operations 26 7 25 2 1 32 6 54 6 80
2017 Human resources 14 20 21 3 4 33 5 55 11 75
2017 Financial management 19 17 24 0 0 34 6 60 0 17
2017 Information technology 17 11 25 0 3 37 8 51 5 37
2017 Policy 17 14 10 0 0 59 0 75 0 17
2017 None of the above 15 17 14 3 6 37 8 58 17 63
2014 Client contact centre 23 31 15 0 0 31 0 78 0 39
2014 Communications or public affairs 6 17 24 11 0 36 6 39 19 16
2014 Administration and operations 19 19 14 3 2 35 9 67 8 129
2014 Human resources 20 13 20 2 6 30 8 55 14 82
2014 Financial management 14 13 22 4 4 35 8 47 15 23
2014 Information management 28 7 14 7 0 33 12 63 12 15
2014 Information technology 16 14 23 2 6 32 8 50 12 51
2014 Evaluation 0 16 15 0 0 54 15 51 0 13
2014 Other services to the public 6 19 18 0 0 41 16 59 0 17
2014 None of the above 10 9 18 2 5 44 12 43 16 125

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 30 13 0 6 11 0 79 7 17
2017 Communications or public affairs 32 40 13 7 0 9 0 78 7 14
2017 Administration and operations 45 25 16 1 1 11 0 79 3 80
2017 Human resources 30 33 14 3 1 17 1 77 5 75
2017 Financial management 29 36 24 0 0 11 0 73 0 17
2017 Information technology 28 43 14 3 0 13 0 81 3 37
2017 Policy 43 28 6 0 0 23 0 93 0 17
2017 None of the above 26 30 5 5 6 24 4 78 15 63
2014 Client contact centre 28 36 15 0 0 21 0 81 0 39
2014 Communications or public affairs 18 36 24 6 0 17 0 65 7 16
2014 Administration and operations 36 27 17 2 1 15 2 76 4 129
2014 Human resources 33 27 23 0 5 11 1 68 6 82
2014 Financial management 27 47 4 8 0 13 0 86 10 23
2014 Information management 53 7 0 0 0 34 7 100 0 15
2014 Information technology 29 28 21 0 6 15 2 68 7 51
2014 Evaluation 22 39 8 0 0 31 0 89 0 13
2014 Other services to the public 41 30 12 0 6 12 0 80 6 17
2014 None of the above 22 27 19 2 3 24 2 68 7 125
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 11 24 23 25 0 5 24 51 17
2017 Communications or public affairs 14 14 56 0 16 0 0 28 16 13
2017 Administration and operations 30 31 16 4 18 0 1 62 22 80
2017 Human resources 25 17 20 12 24 0 2 43 36 75
2017 Financial management 36 29 0 17 12 0 5 69 31 17
2017 Information technology 13 19 22 11 27 3 6 35 41 37
2017 Policy 22 22 4 22 30 0 0 44 52 17
2017 None of the above 21 25 20 11 17 0 6 49 30 63

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 23 23 13 0 0 5 61 14 17
2017 Communications or public affairs 15 7 39 19 20 0 0 22 39 14
2017 Administration and operations 19 33 26 12 10 0 0 51 23 80
2017 Human resources 10 21 40 18 11 0 0 31 29 75
2017 Financial management 29 30 29 0 7 0 5 62 7 17
2017 Information technology 25 28 31 16 0 0 0 52 16 37
2017 Policy 32 0 48 10 10 0 0 32 21 17
2017 None of the above 15 19 27 19 17 0 3 35 37 63

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 18 33 6 0 0 5 58 7 16
2017 Communications or public affairs 9 30 13 28 20 0 0 39 48 14
2017 Administration and operations 24 36 18 18 4 0 0 60 21 80
2017 Human resources 11 27 32 14 15 0 0 39 29 75
2017 Financial management 18 41 23 6 7 0 5 62 14 17
2017 Information technology 25 30 24 16 3 0 3 57 19 37
2017 Policy 23 29 27 11 10 0 0 52 21 17
2017 None of the above 14 24 30 13 12 2 4 41 27 63

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 17 23 11 13 0 5 49 26 17
2017 Communications or public affairs 0 24 21 29 27 0 0 24 55 14
2017 Administration and operations 17 20 21 28 11 0 3 38 40 80
2017 Human resources 7 17 33 26 17 0 1 25 43 75
2017 Financial management 11 43 29 13 0 0 5 56 14 17
2017 Information technology 22 27 30 16 5 0 0 49 21 37
2017 Policy 27 22 26 10 16 0 0 49 26 17
2017 None of the above 10 21 19 19 28 0 3 32 49 63

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 17 6 13 0 0 16 77 16 17
2017 Communications or public affairs 19 40 28 7 0 7 0 63 7 14
2017 Administration and operations 49 21 18 4 1 0 6 75 6 80
2017 Human resources 26 34 22 8 1 2 6 65 10 74
2017 Financial management 32 25 18 12 7 0 6 60 21 16
2017 Information technology 60 18 13 0 0 0 8 85 0 37
2017 Policy 50 22 23 0 5 0 0 72 5 17
2017 None of the above 35 21 21 8 4 0 11 63 14 63

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 12 19 0 11 0 5 68 12 17
2017 Communications or public affairs 9 35 27 16 13 0 0 44 29 14
2017 Administration and operations 36 27 19 12 4 0 1 64 16 79
2017 Human resources 30 31 16 14 9 0 0 61 23 75
2017 Financial management 30 45 6 7 6 0 6 80 13 17
2017 Information technology 43 38 11 3 5 0 0 81 8 37
2017 Policy 42 18 18 17 5 0 0 60 22 17
2017 None of the above 17 24 28 11 16 0 4 43 28 63

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 23 19 13 6 0 5 60 20 17
2017 Communications or public affairs 15 49 15 20 0 0 0 65 20 14
2017 Administration and operations 39 29 12 15 5 0 0 68 20 78
2017 Human resources 28 19 25 19 9 0 0 47 28 75
2017 Financial management 41 30 16 6 0 6 0 76 6 17
2017 Information technology 41 27 19 11 3 0 0 68 13 37
2017 Policy 24 33 38 6 0 0 0 57 6 17
2017 None of the above 19 33 21 16 6 2 3 55 23 63

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 29 25 7 17 0 5 48 26 17
2017 Communications or public affairs 0 38 35 13 13 0 0 38 27 14
2017 Administration and operations 21 35 21 14 10 0 0 55 24 78
2017 Human resources 12 23 26 21 18 0 0 36 39 75
2017 Financial management 23 35 30 6 6 0 0 58 12 17
2017 Information technology 38 27 16 8 8 0 3 67 16 37
2017 Policy 22 12 33 22 11 0 0 34 33 17
2017 None of the above 10 27 27 13 19 2 3 38 33 63

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 35 17 20 6 0 5 54 28 17
2017 Communications or public affairs 15 26 26 13 13 0 7 44 28 14
2017 Administration and operations 25 30 19 19 6 0 0 56 26 78
2017 Human resources 24 23 19 21 12 0 1 47 33 75
2017 Financial management 35 29 18 12 6 0 0 65 18 17
2017 Information technology 38 24 16 13 5 0 3 64 19 37
2017 Policy 12 32 23 22 11 0 0 44 33 17
2017 None of the above 10 21 27 22 17 0 3 31 41 63

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 18 19 0 12 0 5 67 12 17
2017 Communications or public affairs 0 34 46 7 7 0 7 37 14 14
2017 Administration and operations 39 27 16 5 13 1 0 66 18 78
2017 Human resources 22 33 21 14 8 0 3 57 22 75
2017 Financial management 48 28 12 13 0 0 0 76 13 17
2017 Information technology 44 30 19 3 5 0 0 73 8 37
2017 Policy 43 27 19 6 6 0 0 69 11 16
2017 None of the above 26 26 20 13 8 3 4 55 23 63

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 18 7 6 6 0 5 80 12 17
2017 Communications or public affairs 52 35 13 0 0 0 0 87 0 14
2017 Administration and operations 68 19 5 2 4 0 2 89 6 80
2017 Human resources 53 21 12 8 7 0 0 74 15 75
2017 Financial management 65 16 13 0 6 0 0 81 6 17
2017 Information technology 64 17 14 3 3 0 0 81 6 36
2017 Policy 49 31 10 0 10 0 0 80 10 17
2017 None of the above 55 19 6 8 8 2 3 77 16 63

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 6 6 13 5 0 11 72 21 17
2017 Communications or public affairs 73 13 7 0 0 7 0 93 0 14
2017 Administration and operations 84 3 5 2 2 0 4 90 5 80
2017 Human resources 67 17 3 4 3 1 5 90 7 75
2017 Financial management 78 22 0 0 0 0 0 100 0 17
2017 Information technology 73 13 3 0 5 3 3 91 6 37
2017 Policy 94 0 6 0 0 0 0 94 0 17
2017 None of the above 61 13 6 6 5 2 8 81 12 63

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 36 12 6 5 0 11 74 13 17
2017 Communications or public affairs 59 35 7 0 0 0 0 93 0 14
2017 Administration and operations 64 21 6 6 2 0 0 85 9 80
2017 Human resources 63 15 11 7 1 0 4 80 8 75
2017 Financial management 78 17 6 0 0 0 0 94 0 17
2017 Information technology 59 24 11 3 0 0 3 86 3 37
2017 Policy 71 21 8 0 0 0 0 92 0 17
2017 None of the above 50 26 6 6 5 0 7 81 12 63

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 12 6 13 5 0 11 72 21 17
2017 Communications or public affairs 56 31 13 0 0 0 0 87 0 14
2017 Administration and operations 67 17 7 6 4 0 0 84 10 80
2017 Human resources 61 15 14 6 1 0 3 79 7 74
2017 Financial management 71 23 0 0 6 0 0 94 6 17
2017 Information technology 81 8 8 0 3 0 0 89 3 37
2017 Policy 65 29 6 0 0 0 0 94 0 17
2017 None of the above 52 16 8 5 14 0 6 72 20 63

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 14 14 0 0 0 24 82 0 16
2017 Communications or public affairs 59 15 7 7 0 7 7 85 8 14
2017 Administration and operations 63 10 8 1 1 0 17 88 3 80
2017 Human resources 65 10 5 1 0 0 19 93 2 75
2017 Financial management 52 11 7 0 0 0 30 90 0 17
2017 Information technology 71 13 5 0 0 0 11 94 0 37
2017 Policy 73 17 0 0 0 0 10 100 0 17
2017 None of the above 52 11 8 2 0 0 26 86 3 63

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 70 19 0 0 0 0 11 100 0 17
2017 Communications or public affairs 93 0 0 0 0 0 7 100 0 14
2017 Administration and operations 78 17 1 0 1 0 2 97 1 79
2017 Human resources 70 17 1 1 0 1 9 97 1 74
2017 Financial management 71 16 7 0 0 0 6 93 0 17
2017 Information technology 73 19 5 0 0 0 3 94 0 37
2017 Policy 70 6 14 0 0 0 10 85 0 17
2017 None of the above 70 11 3 0 0 2 14 96 0 62

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 12 17 5 6 0 11 68 13 17
2017 Communications or public affairs 61 22 10 0 0 0 7 89 0 14
2017 Administration and operations 65 14 8 5 6 0 2 80 11 80
2017 Human resources 63 12 14 2 1 1 6 80 4 75
2017 Financial management 71 23 0 0 0 0 6 100 0 17
2017 Information technology 65 19 5 3 5 3 0 86 8 37
2017 Policy 52 15 19 0 8 0 6 71 9 17
2017 None of the above 53 15 6 3 8 2 14 80 13 63

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 52 5 0 0 0 5 94 0 17
2017 Communications or public affairs 35 37 9 7 0 0 12 82 8 14
2017 Administration and operations 52 24 12 2 4 1 4 81 6 80
2017 Human resources 52 29 10 7 1 0 1 82 8 75
2017 Financial management 42 41 6 6 0 0 6 88 6 17
2017 Information technology 65 19 16 0 0 0 0 84 0 37
2017 Policy 69 20 0 0 0 0 11 100 0 17
2017 None of the above 45 21 13 6 6 0 9 72 14 63

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 24 30 6 5 7 5 52 13 17
2017 Communications or public affairs 0 32 41 13 13 0 0 32 27 14
2017 Administration and operations 17 31 33 13 6 0 0 48 19 79
2017 Human resources 8 28 36 21 6 1 0 37 27 75
2017 Financial management 6 46 36 6 7 0 0 51 13 17
2017 Information technology 28 22 29 16 3 0 3 51 19 37
2017 Policy 8 40 36 10 5 0 0 49 15 17
2017 None of the above 7 18 45 15 14 0 0 25 30 63

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 17 41 12 30 0 0 41 17 17
2017 Communications or public affairs 20 13 54 13 0 0 0 13 33 14
2017 Administration and operations 8 18 35 24 13 0 1 38 27 80
2017 Human resources 7 23 35 24 10 1 0 35 30 75
2017 Financial management 13 17 34 23 13 0 0 36 30 17
2017 Information technology 3 19 24 27 25 0 3 53 22 37
2017 Policy 5 10 46 31 8 0 0 39 15 17
2017 None of the above 16 27 33 21 3 0 0 24 43 62

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 42 19 11 0 6 0 68 12 17
2017 Communications or public affairs 21 65 7 7 0 0 0 87 7 14
2017 Administration and operations 39 43 6 2 4 5 0 87 7 79
2017 Human resources 26 43 20 4 6 1 0 70 10 75
2017 Financial management 41 35 12 0 0 12 0 86 0 17
2017 Information technology 33 38 11 5 11 3 0 72 16 37
2017 Policy 44 45 11 0 0 0 0 89 0 17
2017 None of the above 34 40 14 9 3 0 0 74 12 63

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 46 0 19 13 0 0 68 32 17
2017 Communications or public affairs 0 43 22 13 13 9 0 47 29 14
2017 Administration and operations 25 45 12 8 8 2 0 72 16 79
2017 Human resources 20 34 9 22 15 0 0 54 37 75
2017 Financial management 25 48 6 14 6 0 0 73 20 16
2017 Information technology 36 35 21 0 8 0 0 70 8 37
2017 Policy 37 44 0 0 14 5 0 85 15 17
2017 None of the above 17 36 16 10 17 3 0 55 28 63
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 16 84 80
2017 Human resources 24 76 75
2017 None of the above 24 76 62
2014 Client contact centre 21 79 39
2014 Communications or public affairs 34 66 16
2014 Administration and operations 19 81 128
2014 Human resources 18 82 82
2014 None of the above 13 87 125

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 92 8 13
2017 Human resources 89 11 19
2017 None of the above 80 20 15
2014 Administration and operations 84 16 24
2014 Human resources 73 27 15
2014 None of the above 88 12 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and operations 49 33 0 19 0 0 0 81 19 12
2017 Human resources 65 35 0 0 0 0 0 100 0 17
2017 None of the above 17 59 16 8 0 0 0 76 8 12
2014 Administration and operations 67 15 0 13 5 0 0 82 18 20
2014 Human resources 65 35 0 0 0 0 0 100 0 11
2014 None of the above 61 32 0 7 0 0 0 93 7 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 17 11 25 6 0 0 41 59 17
2017 Communications or public affairs 36 35 13 0 15 0 0 36 64 14
2017 Administration and operations 40 22 18 5 11 3 1 42 58 80
2017 Human resources 36 19 15 12 18 0 0 36 64 75
2017 Financial management 37 35 11 0 12 6 0 39 61 17
2017 Information technology 28 16 32 13 11 0 0 28 72 37
2017 Policy 13 27 17 4 30 8 0 14 86 17
2017 None of the above 35 19 19 5 16 3 3 37 63 63

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 22 44
2017 Human resources 32 48
2017 Financial management 12 10
2017 Information technology 34 27
2017 Policy 38 14
2017 None of the above 41 37

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 25 44
2017 Human resources 33 48
2017 Financial management 10 10
2017 Information technology 59 27
2017 Policy 33 14
2017 None of the above 32 37

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 31 44
2017 Human resources 30 48
2017 Financial management 0 10
2017 Information technology 19 27
2017 Policy 23 14
2017 None of the above 35 37

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 44 44
2017 Human resources 46 48
2017 Financial management 19 10
2017 Information technology 37 27
2017 Policy 38 14
2017 None of the above 28 37

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 9 44
2017 Human resources 17 48
2017 Financial management 10 10
2017 Information technology 8 27
2017 Policy 7 14
2017 None of the above 19 37

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 46 44
2017 Human resources 41 48
2017 Financial management 59 10
2017 Information technology 41 27
2017 Policy 41 14
2017 None of the above 62 37

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Administration and operations 2 55 25 7 2 9 44
2017 Human resources 2 43 21 10 7 17 44
2017 Information technology 8 40 29 15 0 8 27
2017 Policy 6 28 25 7 12 22 14
2017 None of the above 5 46 19 8 3 19 37

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 18 10 20 42 0 10 20 69 10
2017 Administration and operations 2 39 16 18 11 0 13 48 33 44
2017 Human resources 17 21 16 16 16 2 11 44 37 47
2017 Financial management 39 31 20 10 0 0 0 70 10 10
2017 Information technology 4 22 18 4 30 4 19 34 43 27
2017 Policy 22 24 14 15 13 0 13 53 32 14
2017 None of the above 12 16 10 28 27 3 5 30 59 37

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 8 10 10 62 0 10 9 79 10
2017 Administration and operations 0 15 16 28 31 0 11 16 66 44
2017 Human resources 2 8 7 20 45 4 14 13 79 48
2017 Financial management 0 20 30 39 10 0 0 20 49 10
2017 Information technology 0 8 0 22 59 4 8 9 91 27
2017 Policy 7 0 26 18 43 0 6 7 65 14
2017 None of the above 0 11 16 22 43 3 6 12 71 37
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