2017 Public Service Employee Survey Results for the Canada School of Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 37 7 22 0 0 0 71 22 27
2014 CS 32 51 8 5 3 0 0 84 8 37
2014 CS-01 30 50 20 0 0 0 0 80 0 10
2014 CS-02 40 50 10 0 0 0 0 90 0 10
2014 CS-03 23 62 0 15 0 0 0 85 15 13
2011 CS 30 40 11 15 4 0 0 70 19 47
2011 CS-01 46 38 15 0 0 0 0 85 0 13
2011 CS-02 42 25 0 25 8 0 0 67 33 12
2011 CS-03 13 53 13 20 0 0 0 67 20 15
2008 CS 19 37 19 19 7 0 0 56 26 27
2008 CS-02 20 40 0 30 10 0 0 60 40 10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 30 15 11 0 4 0 74 11 27
2014 CS 38 32 22 3 3 0 3 72 6 37
2014 CS-01 40 20 30 10 0 0 0 60 10 10
2014 CS-02 30 40 30 0 0 0 0 70 0 10
2014 CS-03 31 46 15 0 8 0 0 77 8 13
2011 CS 49 23 17 6 4 0 0 72 11 47
2011 CS-01 62 23 15 0 0 0 0 85 0 13
2011 CS-02 58 25 8 0 8 0 0 83 8 12
2011 CS-03 27 27 27 13 7 0 0 53 20 15
2008 CS 48 30 15 4 4 0 0 78 7 27
2008 CS-02 60 20 20 0 0 0 0 80 0 10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 49 25 8 18 0 0 0 74 18 27
2014 CS 35 27 22 14 3 0 0 62 16 37
2014 CS-01 20 30 40 0 10 0 0 50 10 10
2014 CS-02 40 30 30 0 0 0 0 70 0 10
2014 CS-03 31 31 8 31 0 0 0 62 31 13
2011 CS 40 28 17 6 9 0 0 68 15 47
2011 CS-01 62 15 15 8 0 0 0 77 8 13
2011 CS-02 33 25 25 8 8 0 0 58 17 12
2011 CS-03 27 27 20 7 20 0 0 53 27 15
2008 CS 48 30 15 0 7 0 0 78 7 27
2008 CS-02 40 40 10 0 10 0 0 80 10 10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 48 4 4 4 0 0 89 7 27
2014 CS 32 57 5 3 3 0 0 89 5 37
2014 CS-01 40 50 0 0 10 0 0 90 10 10
2014 CS-02 20 60 10 10 0 0 0 80 10 10
2014 CS-03 31 69 0 0 0 0 0 100 0 13
2011 CS 32 45 6 13 4 0 0 77 17 47
2011 CS-01 46 31 0 23 0 0 0 77 23 13
2011 CS-02 33 42 0 17 8 0 0 75 25 12
2011 CS-03 27 53 13 7 0 0 0 80 7 15

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 51 4 4 7 0 0 85 11 27
2014 CS 16 41 14 22 8 0 0 57 30 37
2014 CS-01 20 30 10 20 20 0 0 50 40 10
2014 CS-02 20 60 20 0 0 0 0 80 0 10
2014 CS-03 8 31 15 46 0 0 0 38 46 13
2011 CS 19 19 19 19 21 0 2 39 41 47
2011 CS-01 31 23 8 23 15 0 0 54 38 13
2011 CS-02 25 25 17 8 25 0 0 50 33 12
2011 CS-03 13 7 27 33 20 0 0 20 53 15
2008 CS 30 26 33 7 4 0 0 56 11 27
2008 CS-02 30 50 20 0 0 0 0 80 0 10

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 41 7 4 0 0 0 89 4 27
2014 CS 38 35 14 3 11 0 0 73 14 37
2014 CS-01 30 30 0 10 30 0 0 60 40 10
2014 CS-02 60 30 10 0 0 0 0 90 0 10
2014 CS-03 31 46 23 0 0 0 0 77 0 13
2011 CS 32 45 9 9 6 0 0 77 15 47
2011 CS-01 46 31 8 8 8 0 0 77 15 13
2011 CS-02 42 33 17 8 0 0 0 75 8 12
2011 CS-03 13 67 7 13 0 0 0 80 13 15
2008 CS 22 52 4 11 11 0 0 74 22 27
2008 CS-02 10 60 0 20 10 0 0 70 30 10

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 38 11 4 4 0 0 82 7 27
2014 CS 38 35 14 3 11 0 0 73 14 37
2014 CS-01 30 20 10 10 30 0 0 50 40 10
2014 CS-02 50 40 10 0 0 0 0 90 0 10
2014 CS-03 31 54 15 0 0 0 0 85 0 13
2011 CS 40 40 6 9 4 0 0 81 13 47
2011 CS-01 15 54 8 15 8 0 0 69 23 13
2011 CS-02 67 17 8 8 0 0 0 83 8 12
2011 CS-03 40 47 7 7 0 0 0 87 7 15
2008 CS 30 44 15 4 7 0 0 74 11 27
2008 CS-02 20 50 10 10 10 0 0 70 20 10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 41 0 7 4 0 0 89 11 27
2014 CS 46 43 11 0 0 0 0 89 0 37
2014 CS-01 50 30 20 0 0 0 0 80 0 10
2014 CS-02 50 50 0 0 0 0 0 100 0 10
2014 CS-03 23 62 15 0 0 0 0 85 0 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 42 40 11 4 4 0 0 82 7 27
2014 CS 43 35 5 11 3 0 3 81 14 37
2014 CS-01 30 30 10 10 10 0 10 67 22 10
2014 CS-02 60 40 0 0 0 0 0 100 0 10
2014 CS-03 31 38 8 23 0 0 0 69 23 13
2011 CS 24 37 13 9 13 0 4 64 23 46
2011 CS-01 50 33 0 8 8 0 0 83 17 12
2011 CS-02 17 50 8 8 8 0 8 73 18 12
2011 CS-03 13 33 20 13 13 0 7 50 29 15

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 25 15 11 4 0 7 68 16 27
2014 CS 38 43 8 3 5 3 0 83 8 37
2014 CS-01 60 20 10 0 0 10 0 89 0 10
2014 CS-02 30 60 0 0 10 0 0 90 10 10
2014 CS-03 31 54 8 8 0 0 0 85 8 13
2011 CS 33 22 9 9 11 4 13 66 24 46
2011 CS-01 58 0 17 8 0 8 8 70 10 12
2011 CS-02 50 17 0 0 17 0 17 80 20 12
2011 CS-03 7 40 13 13 7 7 13 58 25 15
2008 CS 26 22 4 7 22 7 11 59 36 27
2008 CS-02 30 20 10 0 30 10 0 56 33 10

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 49 33 7 11 0 0 0 82 11 27
2014 CS 35 38 11 8 8 0 0 73 16 37
2014 CS-01 30 30 20 10 10 0 0 60 20 10
2014 CS-02 40 50 0 0 10 0 0 90 10 10
2014 CS-03 38 31 15 15 0 0 0 69 15 13
2011 CS 17 43 13 11 15 0 0 61 26 46
2011 CS-01 25 33 25 8 8 0 0 58 17 12
2011 CS-02 17 42 17 8 17 0 0 58 25 12
2011 CS-03 13 47 7 20 13 0 0 60 33 15
2008 CS 12 38 23 15 12 0 0 50 27 26

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 33 15 7 7 0 0 71 15 27
2014 CS 24 32 14 14 16 0 0 57 30 37
2014 CS-01 30 20 20 10 20 0 0 50 30 10
2014 CS-02 40 40 10 0 10 0 0 80 10 10
2014 CS-03 8 31 15 31 15 0 0 38 46 13
2011 CS 19 28 13 23 17 0 0 47 40 47
2011 CS-01 31 46 8 8 8 0 0 77 15 13
2011 CS-02 25 17 17 25 17 0 0 42 42 12
2011 CS-03 7 13 13 47 20 0 0 20 67 15

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 37 15 7 4 0 0 74 11 27

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 37 0 7 4 0 0 89 11 27
2014 CS 35 41 5 8 11 0 0 76 19 37
2014 CS-01 40 10 10 20 20 0 0 50 40 10
2014 CS-02 50 40 0 0 10 0 0 90 10 10
2014 CS-03 23 62 8 8 0 0 0 85 8 13
2011 CS 36 23 19 11 11 0 0 60 21 47
2011 CS-01 38 31 15 8 8 0 0 69 15 13
2011 CS-02 58 25 8 0 8 0 0 83 8 12
2011 CS-03 13 13 40 27 7 0 0 27 33 15
2008 CS 15 50 12 12 12 0 0 65 23 26

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 33 7 11 7 0 0 75 18 27

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 26 18 4 0 0 0 78 4 27
2014 CS 59 27 11 0 3 0 0 86 3 37
2014 CS-01 60 10 20 0 10 0 0 70 10 10
2014 CS-02 70 30 0 0 0 0 0 100 0 10
2014 CS-03 54 31 15 0 0 0 0 85 0 13
2011 CS 43 38 11 4 4 0 0 81 9 47
2011 CS-01 46 38 8 8 0 0 0 85 8 13
2011 CS-02 50 33 17 0 0 0 0 83 0 12
2011 CS-03 40 40 13 7 0 0 0 80 7 15

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 48 15 0 4 0 0 82 4 27
2014 CS 24 38 19 5 14 0 0 62 19 37
2014 CS-01 30 30 10 0 30 0 0 60 30 10
2014 CS-02 40 30 20 0 10 0 0 70 10 10
2014 CS-03 8 46 31 8 8 0 0 54 15 13
2011 CS 15 49 13 11 13 0 0 64 23 47
2011 CS-01 23 62 8 0 8 0 0 85 8 13
2011 CS-02 17 42 17 8 17 0 0 58 25 12
2011 CS-03 7 47 13 27 7 0 0 53 33 15

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 44 7 7 4 0 0 82 11 27
2014 CS 35 27 16 14 8 0 0 62 22 37
2014 CS-01 40 20 10 10 20 0 0 60 30 10
2014 CS-02 50 30 10 0 10 0 0 80 10 10
2014 CS-03 15 31 31 23 0 0 0 46 23 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 48 11 0 7 0 0 82 7 27
2014 CS 22 35 22 14 8 0 0 57 22 37
2014 CS-01 20 30 20 10 20 0 0 50 30 10
2014 CS-02 40 40 10 0 10 0 0 80 10 10
2014 CS-03 8 31 38 23 0 0 0 38 23 13
2011 CS 19 34 17 15 15 0 0 53 30 47
2011 CS-01 31 38 8 23 0 0 0 69 23 13
2011 CS-02 25 42 8 8 17 0 0 67 25 12
2011 CS-03 7 27 27 20 20 0 0 33 40 15

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 49 37 11 4 0 0 0 85 4 27
2014 CS 35 41 8 8 8 0 0 76 16 37
2014 CS-01 30 30 10 10 20 0 0 60 30 10
2014 CS-02 60 40 0 0 0 0 0 100 0 10
2014 CS-03 23 54 8 15 0 0 0 77 15 13
2011 CS 24 50 9 4 13 0 0 74 17 46
2011 CS-01 33 50 8 0 8 0 0 83 8 12
2011 CS-02 33 42 8 8 8 0 0 75 17 12
2011 CS-03 13 53 13 7 13 0 0 67 20 15
2008 CS 19 31 35 8 8 0 0 50 15 26

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 42 47 11 0 0 0 0 89 0 27
2014 CS 35 43 8 8 3 0 3 81 11 37
2014 CS-01 40 50 0 0 0 0 10 100 0 10
2014 CS-02 40 40 10 0 10 0 0 80 10 10
2014 CS-03 38 23 15 23 0 0 0 62 23 13
2011 CS 34 34 13 13 4 0 2 70 17 47
2011 CS-01 46 23 23 0 0 0 8 75 0 13
2011 CS-02 58 25 8 0 8 0 0 83 8 12
2011 CS-03 20 33 13 33 0 0 0 53 33 15
2008 CS 26 22 22 7 22 0 0 48 30 27
2008 CS-02 30 40 20 0 10 0 0 70 10 10

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 22 33 15 8 0 11 26 37 27
2014 CS 24 27 46 0 0 0 3 0 53 37
2014 CS-01 20 20 50 0 0 0 10 0 44 10
2014 CS-02 20 20 60 0 0 0 0 0 40 10
2014 CS-03 31 31 38 0 0 0 0 0 62 13
2011 CS 36 32 26 4 2 0 0 6 68 47
2011 CS-01 8 23 54 8 8 0 0 15 31 13
2011 CS-02 42 33 17 8 0 0 0 8 75 12
2011 CS-03 47 40 13 0 0 0 0 0 87 15
2008 CS 41 37 11 0 4 4 4 4 84 27
2008 CS-02 20 60 20 0 0 0 0 0 80 10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 18 33 22 8 4 4 33 31 27
2014 CS 24 16 38 11 3 3 5 15 44 37
2014 CS-01 20 10 40 0 10 10 10 13 38 10
2014 CS-02 10 20 30 30 0 0 10 33 33 10
2014 CS-03 38 23 38 0 0 0 0 0 62 13
2011 CS 33 28 20 11 7 2 0 18 62 46
2011 CS-01 15 23 23 15 15 8 0 33 42 13
2011 CS-02 50 8 25 17 0 0 0 17 58 12
2011 CS-03 29 50 14 7 0 0 0 7 79 14
2008 CS 37 44 7 0 4 4 4 4 88 27
2008 CS-02 30 60 10 0 0 0 0 0 90 10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 15 29 22 12 4 4 37 32 27
2014 CS 32 22 30 8 5 0 3 14 56 37
2014 CS-01 20 10 50 0 10 0 10 11 33 10
2014 CS-02 20 10 40 20 10 0 0 30 30 10
2014 CS-03 46 31 15 8 0 0 0 8 77 13
2011 CS 28 28 26 11 4 4 0 16 58 47
2011 CS-01 15 38 23 15 0 8 0 17 58 13
2011 CS-02 33 17 25 17 0 8 0 18 55 12
2011 CS-03 27 33 27 7 7 0 0 13 60 15
2008 CS 33 19 26 15 0 4 4 16 56 27
2008 CS-02 20 40 20 20 0 0 0 20 60 10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 4 15 22 37 19 0 4 58 19 27
2014 CS 19 14 38 22 5 3 0 28 33 37
2014 CS-01 10 10 40 20 10 10 0 33 22 10
2014 CS-02 10 20 10 50 10 0 0 60 30 10
2014 CS-03 31 8 54 8 0 0 0 8 38 13
2011 CS 21 30 21 15 11 0 2 26 52 47
2011 CS-01 15 15 23 31 15 0 0 46 31 13
2011 CS-02 25 25 17 25 8 0 0 33 50 12
2011 CS-03 20 40 27 0 7 0 7 7 64 15
2008 CS 37 33 11 7 7 0 4 15 73 27
2008 CS-02 10 40 30 20 0 0 0 20 50 10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 15 23 23 12 8 8 42 31 26
2014 CS 27 41 16 11 3 3 0 14 69 37
2014 CS-01 10 30 30 10 10 10 0 22 44 10
2014 CS-02 20 40 20 20 0 0 0 20 60 10
2014 CS-03 46 38 8 8 0 0 0 8 85 13
2011 CS 26 26 19 13 15 0 2 28 52 47
2011 CS-01 8 23 8 23 38 0 0 62 31 13
2011 CS-02 25 42 17 8 8 0 0 17 67 12
2011 CS-03 33 27 27 0 7 0 7 7 64 15
2008 CS 37 26 22 4 4 4 4 8 68 27
2008 CS-02 10 20 60 10 0 0 0 10 30 10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 29 25 15 12 0 4 28 45 27
2014 CS 27 16 24 16 3 8 5 22 50 37
2014 CS-01 20 10 40 10 0 0 20 13 38 10
2014 CS-02 20 20 10 10 10 30 0 29 57 10
2014 CS-03 38 23 23 15 0 0 0 15 62 13
2011 CS 30 28 17 15 4 4 0 20 61 46
2011 CS-01 17 17 25 25 8 8 0 36 36 12
2011 CS-02 50 17 17 8 8 0 0 17 67 12
2011 CS-03 20 53 7 20 0 0 0 20 73 15
2008 CS 26 33 26 7 0 4 4 8 64 27
2008 CS-02 20 50 20 10 0 0 0 10 70 10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 7 41 26 8 4 0 35 23 27
2014 CS 27 27 32 8 0 5 0 9 57 37
2014 CS-01 20 20 40 10 0 10 0 11 44 10
2014 CS-02 40 0 30 20 0 10 0 22 44 10
2014 CS-03 23 38 38 0 0 0 0 0 62 13
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 33 4 11 7 0 0 78 18 27
2014 CS 59 30 8 0 3 0 0 89 3 37
2014 CS-01 40 30 20 0 10 0 0 70 10 10
2014 CS-02 90 10 0 0 0 0 0 100 0 10
2014 CS-03 38 54 8 0 0 0 0 92 0 13
2011 CS 40 26 15 9 11 0 0 66 19 47
2011 CS-01 38 23 15 8 15 0 0 62 23 13
2011 CS-02 33 25 25 17 0 0 0 58 17 12
2011 CS-03 33 27 13 7 20 0 0 60 27 15
2008 CS 41 33 7 11 0 0 7 80 12 27
2008 CS-02 40 30 10 20 0 0 0 70 20 10

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 37 7 11 4 0 7 76 16 27
2014 CS 30 35 16 8 8 0 3 67 17 37
2014 CS-01 10 50 20 10 10 0 0 60 20 10
2014 CS-02 40 30 10 10 0 0 10 78 11 10
2014 CS-03 31 31 23 0 15 0 0 62 15 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 37 0 7 4 0 0 89 11 27
2014 CS 51 27 11 0 11 0 0 78 11 37
2014 CS-01 30 40 10 0 20 0 0 70 20 10
2014 CS-02 80 0 10 0 10 0 0 80 10 10
2014 CS-03 38 46 15 0 0 0 0 85 0 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 44 4 11 4 4 0 81 15 27
2014 CS 27 46 8 8 11 0 0 73 19 37
2014 CS-01 10 70 0 0 20 0 0 80 20 10
2014 CS-02 70 20 0 0 10 0 0 90 10 10
2014 CS-03 8 46 23 15 8 0 0 54 23 13
2011 CS 21 38 9 17 13 0 2 61 30 47
2011 CS-01 31 38 8 15 8 0 0 69 23 13
2011 CS-02 0 50 8 25 17 0 0 50 42 12
2011 CS-03 27 33 7 20 13 0 0 60 33 15
2008 CS 15 44 30 4 4 4 0 62 8 27
2008 CS-02 20 50 30 0 0 0 0 70 0 10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 22 18 7 7 16 0 61 17 27
2014 CS 24 30 14 11 22 0 0 54 32 37
2014 CS-01 20 40 10 0 30 0 0 60 30 10
2014 CS-02 40 20 10 10 20 0 0 60 30 10
2014 CS-03 23 15 23 23 15 0 0 38 38 13
2011 CS 17 21 17 17 23 2 2 40 42 47
2011 CS-01 23 23 23 15 8 8 0 50 25 13
2011 CS-02 8 17 25 17 33 0 0 25 50 12
2011 CS-03 20 20 7 27 27 0 0 40 53 15
2008 CS 19 41 22 7 4 7 0 64 12 27
2008 CS-02 30 30 40 0 0 0 0 60 0 10

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 4 22 25 12 7 30 0 36 27 27
2014 CS 3 32 24 16 19 3 3 37 37 37
2014 CS-01 0 50 10 10 30 0 0 50 40 10
2014 CS-02 10 30 30 10 0 10 10 50 13 10
2014 CS-03 0 23 31 23 23 0 0 23 46 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 59 26 7 4 4 0 0 85 7 27
2014 CS 38 38 8 8 8 0 0 76 16 37
2014 CS-01 40 30 0 20 10 0 0 70 30 10
2014 CS-02 60 10 20 0 10 0 0 70 10 10
2014 CS-03 23 62 8 0 8 0 0 85 8 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 37 15 4 7 0 0 75 11 27
2014 CS 43 35 5 3 11 0 3 81 14 37
2014 CS-01 30 40 0 0 20 0 10 78 22 10
2014 CS-02 60 30 0 0 10 0 0 90 10 10
2014 CS-03 23 46 15 8 8 0 0 69 15 13
2011 CS 26 34 13 17 11 0 0 60 28 47
2011 CS-01 38 31 23 8 0 0 0 69 8 13
2011 CS-02 42 33 0 17 8 0 0 75 25 12
2011 CS-03 7 33 13 27 20 0 0 40 47 15
2008 CS 15 41 15 22 7 0 0 56 30 27
2008 CS-02 10 60 10 20 0 0 0 70 20 10

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 26 11 0 4 4 0 85 4 27
2014 CS 41 38 5 5 11 0 0 78 16 37
2014 CS-01 40 30 0 10 20 0 0 70 30 10
2014 CS-02 60 30 0 0 10 0 0 90 10 10
2014 CS-03 15 54 15 8 8 0 0 69 15 13
2011 CS 28 34 13 21 4 0 0 62 26 47
2011 CS-01 38 23 23 15 0 0 0 62 15 13
2011 CS-02 42 33 0 25 0 0 0 75 25 12
2011 CS-03 13 27 20 33 7 0 0 40 40 15
2008 CS 26 26 19 22 7 0 0 52 30 27
2008 CS-02 20 40 30 10 0 0 0 60 10 10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 40 8 4 4 0 4 84 8 27
2014 CS 46 30 5 8 11 0 0 76 19 37
2014 CS-01 50 20 10 0 20 0 0 70 20 10
2014 CS-02 70 20 0 0 10 0 0 90 10 10
2014 CS-03 23 38 8 23 8 0 0 62 31 13
2011 CS 30 34 11 23 2 0 0 64 26 47
2011 CS-01 54 31 8 8 0 0 0 85 8 13
2011 CS-02 42 25 0 33 0 0 0 67 33 12
2011 CS-03 7 40 20 33 0 0 0 47 33 15
2008 CS 30 33 11 22 4 0 0 63 26 27
2008 CS-02 30 40 0 20 10 0 0 70 30 10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 78 15 7 0 0 0 0 93 0 27
2014 CS 84 16 0 0 0 0 0 100 0 37
2014 CS-01 70 30 0 0 0 0 0 100 0 10
2014 CS-02 90 10 0 0 0 0 0 100 0 10
2014 CS-03 85 15 0 0 0 0 0 100 0 13
2011 CS 61 17 9 9 4 0 0 78 13 46
2011 CS-01 69 23 8 0 0 0 0 92 0 13
2011 CS-02 67 17 0 17 0 0 0 83 17 12
2011 CS-03 43 7 21 14 14 0 0 50 29 14
2008 CS 88 0 0 8 0 0 4 92 8 26
2008 CS-02 100 0 0 0 0 0 0 100 0 10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 36 7 0 4 0 8 88 4 27
2014 CS 49 27 8 3 0 8 5 88 3 37
2014 CS-01 40 20 20 0 0 20 0 75 0 10
2014 CS-02 50 30 10 0 0 0 10 89 0 10
2014 CS-03 46 31 0 8 0 8 8 91 9 13
2011 CS 32 9 19 19 17 2 2 42 38 47
2011 CS-01 54 0 8 15 8 8 8 64 27 13
2011 CS-02 17 17 25 33 8 0 0 33 42 12
2011 CS-03 33 7 20 7 33 0 0 40 40 15

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 67 26 4 0 4 0 0 93 4 27

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 59 33 4 4 0 0 0 93 4 27

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 33 11 0 4 0 0 85 4 27
2014 CS 54 24 8 11 3 0 0 78 14 37
2014 CS-01 50 20 10 10 10 0 0 70 20 10
2014 CS-02 70 20 10 0 0 0 0 90 0 10
2014 CS-03 38 31 8 23 0 0 0 69 23 13
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 41 11 7 7 11 0 71 16 27
2014 CS 24 30 30 5 11 0 0 54 16 37
2014 CS-01 30 20 20 0 30 0 0 50 30 10
2014 CS-02 20 40 30 0 10 0 0 60 10 10
2014 CS-03 15 31 38 15 0 0 0 46 15 13
2011 CS 9 17 17 11 39 7 0 28 53 46
2011 CS-01 15 8 23 15 15 23 0 30 40 13
2011 CS-02 8 17 17 8 50 0 0 25 58 12
2011 CS-03 0 20 13 13 53 0 0 20 67 15

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 37 11 15 11 4 0 62 26 27
2014 CS 19 41 19 11 11 0 0 59 22 37
2014 CS-01 30 30 10 0 30 0 0 60 30 10
2014 CS-02 20 40 20 10 10 0 0 60 20 10
2014 CS-03 15 31 31 23 0 0 0 46 23 13
2011 CS 11 13 30 7 37 2 0 24 44 46
2011 CS-01 15 23 38 8 8 8 0 42 17 13
2011 CS-02 8 8 25 0 58 0 0 17 58 12
2011 CS-03 0 13 27 13 47 0 0 13 60 15
2008 CS 4 22 11 22 41 0 0 26 63 27
2008 CS-02 0 30 20 20 30 0 0 30 50 10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 19 26 11 11 23 0 38 28 27
2014 CS 16 35 24 8 14 3 0 53 22 37
2014 CS-01 30 20 20 0 30 0 0 50 30 10
2014 CS-02 20 40 10 0 20 10 0 67 22 10
2014 CS-03 8 31 38 23 0 0 0 38 23 13
2011 CS 11 13 21 23 26 6 0 25 52 47
2011 CS-01 15 23 15 15 8 23 0 50 30 13
2011 CS-02 8 8 17 33 33 0 0 17 67 12
2011 CS-03 0 7 27 33 33 0 0 7 67 15
2008 CS 4 7 7 33 37 11 0 13 79 27
2008 CS-02 10 20 0 40 30 0 0 30 70 10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 30 11 7 18 11 0 59 29 27
2014 CS 30 32 11 5 22 0 0 62 27 37
2014 CS-01 30 40 0 0 30 0 0 70 30 10
2014 CS-02 30 40 10 0 20 0 0 70 20 10
2014 CS-03 23 15 23 15 23 0 0 38 38 13
2011 CS 13 19 13 19 23 13 0 37 49 47
2011 CS-01 15 15 31 15 8 15 0 36 27 13
2011 CS-02 8 25 17 17 25 8 0 36 45 12
2011 CS-03 13 7 0 27 40 13 0 23 77 15
2008 CS 7 15 7 30 37 4 0 23 69 27
2008 CS-02 10 20 10 10 40 10 0 33 56 10

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 41 18 4 7 15 0 66 13 27
2014 CS 27 27 16 11 19 0 0 54 30 37
2014 CS-01 30 30 0 10 30 0 0 60 40 10
2014 CS-02 30 40 10 0 20 0 0 70 20 10
2014 CS-03 15 15 38 23 8 0 0 31 31 13
2011 CS 11 21 19 30 17 2 0 33 48 47
2011 CS-01 23 38 8 15 8 8 0 67 25 13
2011 CS-02 0 25 25 25 25 0 0 25 50 12
2011 CS-03 0 7 20 60 13 0 0 7 73 15
2008 CS 4 26 22 22 26 0 0 30 48 27
2008 CS-02 0 20 20 30 30 0 0 20 60 10
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 48 15 4 7 0 0 75 11 27
2014 CS 36 36 6 14 8 0 0 72 22 36
2014 CS-01 40 20 10 10 20 0 0 60 30 10
2014 CS-03 23 46 8 23 0 0 0 69 23 13
2011 CS 19 36 15 17 11 2 0 57 28 47
2011 CS-01 31 54 8 8 0 0 0 85 8 13
2011 CS-02 33 17 33 8 8 0 0 50 17 12
2011 CS-03 0 27 7 40 20 7 0 29 64 15

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 48 18 0 4 4 0 77 4 27
2014 CS 24 41 22 11 3 0 0 65 14 37
2014 CS-01 10 30 40 10 10 0 0 40 20 10
2014 CS-02 30 60 0 10 0 0 0 90 10 10
2014 CS-03 23 38 31 8 0 0 0 62 8 13
2011 CS 19 36 23 6 9 6 0 59 16 47
2011 CS-01 38 23 15 8 8 8 0 67 17 13
2011 CS-02 17 33 25 8 17 0 0 50 25 12
2011 CS-03 0 60 27 7 0 7 0 64 7 15

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 48 18 7 4 0 4 70 11 27
2014 CS 32 38 8 14 3 3 3 74 17 37
2014 CS-01 10 40 30 10 0 0 10 56 11 10
2014 CS-02 50 30 0 0 10 10 0 89 11 10
2014 CS-03 23 54 0 23 0 0 0 77 23 13
2011 CS 13 30 17 4 30 4 2 45 36 47
2011 CS-01 15 23 23 0 31 8 0 42 33 13
2011 CS-02 17 42 8 0 25 8 0 64 27 12
2011 CS-03 7 33 20 7 33 0 0 40 40 15
2008 CS 22 22 22 7 19 7 0 48 28 27
2008 CS-02 10 50 30 10 0 0 0 60 10 10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 30 18 18 7 12 4 48 30 27
2014 CS 22 41 16 11 8 3 0 64 19 37
2014 CS-01 10 40 20 10 10 10 0 56 22 10
2014 CS-02 20 50 10 10 10 0 0 70 20 10
2014 CS-03 23 38 23 15 0 0 0 62 15 13
2011 CS 13 24 24 20 13 4 2 40 35 46
2011 CS-01 15 8 31 15 15 15 0 27 36 13
2011 CS-02 8 33 25 8 25 0 0 42 33 12
2011 CS-03 13 27 13 40 7 0 0 40 47 15

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 7 41 7 4 7 30 4 73 16 27
2014 CS 11 32 19 19 11 5 3 47 32 37
2014 CS-01 10 20 30 20 10 0 10 33 33 10
2014 CS-02 10 60 0 0 20 10 0 78 22 10
2014 CS-03 8 15 31 31 8 8 0 25 42 13
2011 CS 2 11 24 27 27 7 2 15 59 45
2011 CS-01 0 23 23 23 8 23 0 30 40 13
2011 CS-02 0 8 33 25 33 0 0 8 58 12
2011 CS-03 0 7 14 43 36 0 0 7 79 14

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 44 11 4 7 0 0 78 11 27
2014 CS 49 35 14 0 3 0 0 84 3 37
2014 CS-01 50 30 20 0 0 0 0 80 0 10
2014 CS-02 50 30 20 0 0 0 0 80 0 10
2014 CS-03 38 46 8 0 8 0 0 85 8 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 41 0 11 0 0 5 89 11 27
2014 CS 46 46 5 0 3 0 0 92 3 37
2014 CS-01 50 50 0 0 0 0 0 100 0 10
2014 CS-02 50 40 0 0 10 0 0 90 10 10
2014 CS-03 38 46 15 0 0 0 0 85 0 13
2011 CS 43 28 15 4 4 2 4 75 9 47
2011 CS-01 54 23 8 0 8 0 8 83 8 13
2011 CS-02 50 25 8 8 0 8 0 82 9 12
2011 CS-03 27 40 20 7 7 0 0 67 13 15
2008 CS 52 30 15 0 0 0 4 85 0 27
2008 CS-02 40 50 10 0 0 0 0 90 0 10

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 48 11 4 4 5 0 81 8 27
2014 CS 22 22 30 14 11 3 0 44 25 37
2014 CS-01 30 10 30 0 20 10 0 44 22 10
2014 CS-02 20 40 30 0 10 0 0 60 10 10
2014 CS-03 8 15 38 31 8 0 0 23 38 13
2011 CS 13 13 23 23 23 2 2 27 49 47
2011 CS-01 23 23 23 31 0 0 0 46 31 13
2011 CS-02 8 8 33 8 33 8 0 18 45 12
2011 CS-03 7 0 20 40 33 0 0 7 73 15
2008 CS 0 33 26 30 11 0 0 33 41 27
2008 CS-02 0 20 40 30 10 0 0 20 40 10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 40 11 11 7 7 5 66 21 27
2014 CS 11 16 19 14 41 0 0 27 54 37
2014 CS-01 20 30 0 0 50 0 0 50 50 10
2014 CS-02 0 30 20 20 30 0 0 30 50 10
2014 CS-03 8 0 23 23 46 0 0 8 69 13
2011 CS 17 19 4 23 30 4 2 39 57 47
2011 CS-01 31 8 15 23 15 8 0 42 42 13
2011 CS-02 8 25 0 33 25 8 0 36 64 12
2011 CS-03 7 20 0 27 47 0 0 27 73 15
2008 CS 4 4 22 37 30 4 0 8 69 27
2008 CS-02 10 10 10 40 30 0 0 20 70 10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 41 26 0 7 4 0 66 8 27

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 41 7 7 0 7 0 84 8 27
2014 CS 38 43 8 5 3 3 0 83 8 37
2014 CS-01 40 30 10 10 0 10 0 78 11 10
2014 CS-02 50 40 0 0 10 0 0 90 10 10
2014 CS-03 15 62 15 8 0 0 0 77 8 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 59 4 0 4 0 0 93 4 27
2014 CS 43 46 5 3 3 0 0 89 5 37
2014 CS-01 60 20 10 10 0 0 0 80 10 10
2014 CS-02 50 40 0 0 10 0 0 90 10 10
2014 CS-03 15 77 8 0 0 0 0 92 0 13
2011 CS 23 26 19 21 9 2 0 50 30 47
2011 CS-01 31 38 15 15 0 0 0 69 15 13
2011 CS-02 25 17 17 25 17 0 0 42 42 12
2011 CS-03 13 27 20 33 0 7 0 43 36 15

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 37 7 0 4 0 0 89 4 27
2014 CS 54 27 14 0 5 0 0 81 5 37
2014 CS-01 60 10 20 0 10 0 0 70 10 10
2014 CS-02 50 40 0 0 10 0 0 90 10 10
2014 CS-03 46 31 23 0 0 0 0 77 0 13
2011 CS 26 34 13 13 15 0 0 60 28 47
2011 CS-01 46 38 8 0 8 0 0 85 8 13
2011 CS-02 33 17 25 8 17 0 0 50 25 12
2011 CS-03 7 40 7 33 13 0 0 47 47 15
2008 CS 15 44 15 15 11 0 0 59 26 27
2008 CS-02 20 50 10 20 0 0 0 70 20 10

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 48 0 18 4 0 0 78 22 27
2014 CS 16 35 27 8 14 0 0 51 22 37
2014 CS-01 20 30 20 0 30 0 0 50 30 10
2014 CS-02 30 30 30 0 10 0 0 60 10 10
2014 CS-03 0 38 38 23 0 0 0 38 23 13
2011 CS 15 11 28 17 30 0 0 26 47 47
2011 CS-01 31 8 31 8 23 0 0 38 31 13
2011 CS-02 17 8 17 25 33 0 0 25 58 12
2011 CS-03 7 7 27 27 33 0 0 13 60 15

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 44 4 18 4 0 0 75 22 27
2014 CS 19 38 16 14 14 0 0 57 27 37
2014 CS-01 30 30 10 0 30 0 0 60 30 10
2014 CS-02 30 40 20 0 10 0 0 70 10 10
2014 CS-03 0 38 23 31 8 0 0 38 38 13
2011 CS 15 19 17 21 28 0 0 34 49 47
2011 CS-01 31 15 23 15 15 0 0 46 31 13
2011 CS-02 8 17 17 17 42 0 0 25 58 12
2011 CS-03 7 20 7 40 27 0 0 27 67 15
2008 CS 4 30 15 33 19 0 0 33 52 27
2008 CS-02 0 50 10 30 10 0 0 50 40 10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 37 7 15 7 0 0 71 22 27
2014 CS 14 22 30 16 16 3 0 36 33 37
2014 CS-01 20 20 30 0 30 0 0 40 30 10
2014 CS-02 30 0 30 20 20 0 0 30 40 10
2014 CS-03 0 38 23 23 8 8 0 42 33 13
2011 CS 11 15 26 17 30 2 0 26 48 47
2011 CS-01 23 8 38 15 15 0 0 31 31 13
2011 CS-02 8 17 17 25 33 0 0 25 58 12
2011 CS-03 7 7 27 20 40 0 0 13 60 15
2008 CS 4 19 26 19 30 4 0 23 50 27
2008 CS-02 0 30 30 10 20 10 0 33 33 10
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CS 38 33 29 27
2014 CS 41 30 30 37
2014 CS-01 40 40 20 10
2014 CS-02 40 40 20 10
2014 CS-03 38 15 46 13
2011 CS 49 21 30 47
2011 CS-01 38 31 31 13
2011 CS-02 67 0 33 12
2011 CS-03 47 20 33 15

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CS 0 10 58 20 12 0 10
2014 CS 7 0 87 0 9999 7 15
2011 CS 4 9 83 0 9999 4 23
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 7 15 4 7 44 12 41 25 27
2014 CS 11 24 27 3 5 24 5 50 12 37
2014 CS-01 0 20 30 0 10 30 10 33 17 10
2014 CS-02 10 40 20 0 10 20 0 63 13 10
2014 CS-03 8 23 38 0 0 23 8 44 0 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 51 20 0 4 7 0 75 4 27
2014 CS 22 43 22 0 8 5 0 69 9 37
2014 CS-01 20 50 0 0 10 20 0 88 13 10
2014 CS-02 30 50 10 0 10 0 0 80 10 10
2014 CS-03 8 38 54 0 0 0 0 46 0 13
2011 CS 17 26 26 11 9 13 0 49 22 47
2011 CS-01 31 23 23 8 0 15 0 64 9 13
2011 CS-02 25 25 25 17 0 8 0 55 18 12
2011 CS-03 0 27 27 13 13 20 0 33 33 15
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 55 11 7 7 0 5 73 15 27
2014 CS 24 54 14 5 0 3 0 81 6 37
2014 CS-01 20 50 20 10 0 0 0 70 10 10
2014 CS-02 30 50 10 10 0 0 0 80 10 10
2014 CS-03 23 69 0 0 0 8 0 100 0 13
2011 CS 19 60 4 13 0 0 4 82 13 47
2011 CS-01 8 54 15 15 0 0 8 67 17 13
2011 CS-02 25 58 0 17 0 0 0 83 17 12
2011 CS-03 20 67 0 13 0 0 0 87 13 15
2008 CS 30 37 4 15 15 0 0 67 30 27
2008 CS-02 20 40 0 10 30 0 0 60 40 10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 0 30 22 7 4 26 12 47 17 27
2014 CS 14 24 27 3 5 27 0 52 11 37
2014 CS-01 20 20 20 0 20 20 0 50 25 10
2014 CS-02 10 20 40 10 0 20 0 38 13 10
2014 CS-03 8 38 31 0 0 23 0 60 0 13
2011 CS 0 23 30 9 0 30 9 38 14 47
2011 CS-01 0 31 23 0 0 31 15 57 0 13
2011 CS-02 0 25 25 0 0 42 8 50 0 12
2011 CS-03 0 13 47 13 0 27 0 18 18 15

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 37 4 4 0 11 5 91 4 27
2014 CS 30 43 14 5 3 5 0 77 9 37
2014 CS-01 30 40 10 0 10 10 0 78 11 10
2014 CS-02 30 50 10 10 0 0 0 80 10 10
2014 CS-03 23 54 15 8 0 0 0 77 8 13
2011 CS 23 36 21 4 4 6 4 67 10 47
2011 CS-01 31 23 31 0 0 8 8 64 0 13
2011 CS-02 25 33 17 8 8 8 0 64 18 12
2011 CS-03 20 47 20 7 0 7 0 71 7 15
2008 CS 19 33 22 11 4 11 0 58 17 27
2008 CS-02 10 40 30 0 0 20 0 63 0 10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 38 11 4 4 15 5 76 9 26
2014 CS 24 35 22 8 3 8 0 65 12 37
2014 CS-01 30 30 20 0 10 10 0 67 11 10
2014 CS-02 20 40 10 20 0 10 0 67 22 10
2014 CS-03 15 46 31 8 0 0 0 62 8 13
2011 CS 19 21 30 13 9 4 4 44 23 47
2011 CS-01 23 8 31 23 0 8 8 36 27 13
2011 CS-02 42 17 17 0 17 8 0 64 18 12
2011 CS-03 0 40 40 20 0 0 0 40 20 15
2008 CS 11 26 37 11 4 11 0 42 17 27
2008 CS-02 20 30 20 10 10 10 0 56 22 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 4 15 4 4 56 7 40 20 27
2014 CS 8 22 27 3 5 30 5 46 13 37
2014 CS-01 0 50 10 0 10 20 10 71 14 10
2014 CS-02 10 20 20 10 10 30 0 43 29 10
2014 CS-03 8 8 46 0 0 31 8 25 0 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 40 15 4 0 19 0 77 5 27
2014 CS 22 35 24 0 5 14 0 66 6 37
2014 CS-01 20 60 0 0 10 10 0 89 11 10
2014 CS-02 30 30 20 0 10 10 0 67 11 10
2014 CS-03 8 31 46 0 0 15 0 45 0 13
2011 CS 17 19 28 9 4 23 0 47 17 47
2011 CS-01 15 8 38 0 0 38 0 38 0 13
2011 CS-02 25 8 8 25 0 33 0 50 38 12
2011 CS-03 7 27 47 7 0 13 0 38 8 15
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 18 19 7 29 0 0 45 37 27

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 11 40 15 0 0 0 45 15 27

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 23 25 18 4 0 4 51 23 27

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 26 22 22 4 0 0 53 25 27

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 60 22 11 0 0 0 7 88 0 27

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 53 33 4 0 11 0 0 85 11 27

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 18 15 7 4 0 0 75 11 27

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 26 15 7 15 0 0 64 22 27

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 27 18 11 7 0 0 64 18 27

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 37 11 4 4 0 0 82 7 27

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 70 11 11 4 4 0 0 81 8 27

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 74 7 4 0 7 8 0 88 8 27

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 71 18 4 4 4 0 0 89 7 27

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 75 11 4 4 7 0 0 85 11 27

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 71 15 4 0 0 0 11 96 0 27

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 78 15 4 0 0 0 4 96 0 27

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 71 11 4 7 4 4 0 85 11 27

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 75 11 15 0 0 0 0 85 0 27

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 31 29 11 7 0 4 51 19 27

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 4 15 29 26 22 0 4 51 19 27

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 42 7 15 7 0 0 71 22 27

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 36 27 0 7 0 0 66 7 27
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 19 36 11 15 0 0 19 81 27

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 32 22

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 59 22

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 18 22

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CS 41 22

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CS 0 22

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CS 37 22

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CS 5 46 27 14 5 5 22

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 0 23 23 5 32 5 14 28 44 22

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 0 10 0 23 63 5 0 10 90 22
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