2017 Public Service Employee Survey Results for Library and Archives Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	54	5	3	0	92	3	37
2017	Non-shift worker	40	45	4	7	3	85	11	702
2014	Shift worker	45	44	8	3	0	89	3	40
2014	Non-shift worker	32	48	6	11	3	80	14	775
2011	Shift worker	47	41	4	5	3	88	8	58
2011	Non-shift worker	29	45	6	14	6	74	20	760
2008	Shift worker	33	48	10	9	0	81	9	42
2008	Non-shift worker	34	47	4	10	5	81	15	772

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	35	11	3	0	0	87	3	37
2017	Non-shift worker	63	30	2	3	1	1	94	4	703
2014	Shift worker	47	41	10	0	0	2	90	0	40
2014	Non-shift worker	60	30	5	4	1	0	91	5	774
2011	Shift worker	56	34	2	5	3	0	90	8	58
2011	Non-shift worker	61	27	5	5	1	1	89	6	760
2008	Shift worker	33	34	19	14	0	0	67	14	42
2008	Non-shift worker	62	27	5	4	1	1	89	6	772

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	23	16	7	0	0	77	7	37
2017	Non-shift worker	54	32	6	6	2	0	86	8	705
2014	Shift worker	45	37	12	6	0	0	82	6	40
2014	Non-shift worker	53	30	7	7	2	0	83	9	775
2011	Shift worker	46	32	7	11	4	0	78	15	58
2011	Non-shift worker	51	31	6	7	3	0	83	11	759
2008	Shift worker	31	30	19	13	7	0	61	20	42
2008	Non-shift worker	49	29	7	10	4	1	79	14	772

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	34	24	5	0	71	5	37
2017	Non-shift worker	48	38	6	6	2	86	8	703
2014	Shift worker	51	38	3	8	0	89	8	40
2014	Non-shift worker	43	41	7	7	3	84	9	774
2011	Shift worker	37	47	10	5	2	83	6	58
2011	Non-shift worker	43	38	8	7	3	81	10	757

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	39	16	8	3	0	0	73	11	37
2017	Non-shift worker	32	43	11	10	3	0	1	76	13	703
2014	Shift worker	44	35	16	5	0	0	0	79	5	40
2014	Non-shift worker	28	42	11	14	4	0	1	70	18	775
2011	Shift worker	23	60	12	3	2	0	0	83	5	58
2011	Non-shift worker	23	41	15	13	6	0	1	65	20	757
2008	Shift worker	23	53	12	10	2	0	0	77	12	42
2008	Non-shift worker	26	43	14	11	5	1	1	70	15	774

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	30	13	8	0	0	79	8	37
2017	Non-shift worker	48	38	9	4	1	0	86	5	704
2014	Shift worker	37	44	8	8	0	2	83	8	40
2014	Non-shift worker	42	37	10	5	5	0	79	10	775
2011	Shift worker	44	44	9	0	2	0	89	2	57
2011	Non-shift worker	41	38	9	7	4	0	79	11	758
2008	Shift worker	33	36	23	8	0	0	69	8	42
2008	Non-shift worker	44	37	9	4	4	0	82	9	775

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	37	8	3	3	87	5	37
2017	Non-shift worker	52	36	6	4	1	89	6	703
2014	Shift worker	41	44	10	5	0	85	5	40
2014	Non-shift worker	45	37	7	5	5	83	10	775
2011	Shift worker	44	43	5	7	0	87	7	58
2011	Non-shift worker	44	42	6	4	3	86	8	758
2008	Shift worker	38	41	10	7	4	79	11	42
2008	Non-shift worker	46	40	8	3	3	86	6	774

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	39	11	8	0	0	82	8	37
2017	Non-shift worker	47	41	6	5	1	0	88	5	703
2014	Shift worker	53	35	8	3	0	2	90	3	40
2014	Non-shift worker	43	40	10	4	2	0	83	6	775

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	40	11	5	0	3	2	83	5	37
2017	Non-shift worker	48	32	10	5	4	0	1	81	9	704
2014	Shift worker	45	33	10	8	0	0	5	81	8	40
2014	Non-shift worker	38	35	14	7	5	1	1	74	11	774
2011	Shift worker	32	51	10	3	2	0	2	84	5	58
2011	Non-shift worker	36	35	13	9	5	1	1	72	15	761

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	34	10	0	5	2	18	81	6	37
2017	Non-shift worker	24	24	14	7	8	4	19	63	19	703
2014	Shift worker	51	17	13	7	0	3	9	78	8	40
2014	Non-shift worker	22	19	15	9	9	4	22	55	25	774
2011	Shift worker	31	16	12	10	1	4	26	67	16	58
2011	Non-shift worker	24	20	13	8	13	3	19	56	27	761
2008	Shift worker	32	23	17	3	0	4	21	73	4	42
2008	Non-shift worker	29	23	11	10	10	3	14	62	25	773

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	27	13	8	0	79	8	37
2017	Non-shift worker	39	45	8	5	3	84	8	705
2014	Shift worker	34	47	10	9	0	81	9	40
2014	Non-shift worker	31	44	13	6	4	76	11	774
2011	Shift worker	28	55	9	7	0	84	7	58
2011	Non-shift worker	29	41	13	9	8	69	18	759
2008	Shift worker	33	42	14	11	0	75	11	42
2008	Non-shift worker	39	39	11	7	4	78	11	769

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	26	19	5	5	0	70	11	37
2017	Non-shift worker	28	38	15	11	8	1	66	18	704
2014	Shift worker	40	33	15	8	5	0	73	13	40
2014	Non-shift worker	24	38	17	12	8	1	63	20	775
2011	Shift worker	29	36	19	8	7	0	66	15	58
2011	Non-shift worker	18	37	15	17	12	0	56	29	761

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	53	15	3	3	0	0	79	6	37
2017	Non-shift worker	32	46	11	7	3	0	0	79	10	704

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	41	0	0	3	0	97	3	37
2017	Non-shift worker	43	40	9	4	2	1	84	6	705
2014	Shift worker	38	45	15	2	0	0	82	2	40
2014	Non-shift worker	41	43	9	4	2	1	85	6	775
2011	Shift worker	31	44	16	6	3	0	75	9	58
2011	Non-shift worker	30	38	14	10	7	2	69	17	759
2008	Shift worker	33	48	14	5	0	0	81	5	42
2008	Non-shift worker	45	35	10	5	3	1	81	9	774

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	31	16	5	5	0	0	73	11	37
2017	Non-shift worker	32	36	15	9	7	0	0	69	16	704

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	29	11	3	0	86	3	37
2017	Non-shift worker	54	35	7	3	1	89	3	704
2014	Shift worker	61	29	11	0	0	89	0	40
2014	Non-shift worker	57	32	7	2	2	89	3	773
2011	Shift worker	50	43	6	2	0	93	2	58
2011	Non-shift worker	52	32	10	4	1	85	5	760

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	46	10	11	3	0	3	75	15	36
2017	Non-shift worker	31	43	12	8	5	0	0	75	13	704
2014	Shift worker	32	45	10	10	3	0	0	77	13	40
2014	Non-shift worker	22	43	15	13	6	0	1	65	20	774
2011	Shift worker	21	47	25	5	2	0	0	68	7	58
2011	Non-shift worker	22	37	15	14	10	1	0	60	25	761

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	29	15	6	5	0	74	11	36
2017	Non-shift worker	34	40	14	4	6	1	75	11	703
2014	Shift worker	40	42	10	8	0	0	82	8	40
2014	Non-shift worker	30	36	18	10	6	1	67	15	773

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	47	6	11	0	3	3	83	11	37
2017	Non-shift worker	32	43	13	7	4	1	1	76	11	703
2014	Shift worker	36	43	16	5	0	0	0	80	5	40
2014	Non-shift worker	28	40	17	10	5	1	1	69	15	775
2011	Shift worker	31	39	23	1	3	0	2	72	5	58
2011	Non-shift worker	27	40	13	12	5	1	1	69	17	757

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	37	8	3	0	89	3	37
2017	Non-shift worker	43	41	10	4	1	85	6	702
2014	Shift worker	47	35	13	5	0	82	5	40
2014	Non-shift worker	42	38	12	5	3	81	8	774
2011	Shift worker	36	56	6	2	0	92	2	58
2011	Non-shift worker	35	43	9	8	4	78	13	760
2008	Shift worker	35	46	10	9	0	81	9	42
2008	Non-shift worker	43	41	7	5	3	84	8	774

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	38	11	0	0	0	89	0	36
2017	Non-shift worker	48	34	10	4	3	1	83	7	705
2014	Shift worker	64	22	14	0	0	0	86	0	40
2014	Non-shift worker	42	36	13	5	2	1	79	7	775
2011	Shift worker	40	29	20	9	1	0	69	10	56
2011	Non-shift worker	35	32	18	8	4	3	69	13	761
2008	Shift worker	31	36	20	5	5	3	69	10	42
2008	Non-shift worker	25	33	22	12	6	1	59	19	771

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	34	26	19	7	5	0	28	45	37
2017	Non-shift worker	7	21	38	21	10	1	2	32	28	703
2014	Shift worker	10	25	42	21	2	0	0	23	35	40
2014	Non-shift worker	12	28	33	15	8	1	3	24	42	775
2011	Shift worker	16	46	20	13	2	0	3	16	64	57
2011	Non-shift worker	29	30	25	8	5	1	2	14	60	758
2008	Shift worker	4	29	45	15	4	0	2	19	35	42
2008	Non-shift worker	12	32	33	14	6	1	2	20	46	774

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	3	21	34	19	13	10	0	36	27	37
2017	Non-shift worker	7	13	32	26	15	4	3	45	21	702
2014	Shift worker	10	14	32	30	8	6	0	40	26	40
2014	Non-shift worker	15	26	33	12	8	2	3	21	44	774
2011	Shift worker	24	43	14	11	0	5	3	12	73	57
2011	Non-shift worker	31	24	26	10	6	2	1	17	56	758
2008	Shift worker	4	23	35	19	9	7	2	31	30	42
2008	Non-shift worker	15	24	32	16	9	1	2	26	41	769

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	28	32	13	10	5	5	26	38	37
2017	Non-shift worker	12	19	33	17	11	3	4	31	33	700
2014	Shift worker	18	30	14	20	6	9	3	29	55	40
2014	Non-shift worker	22	27	23	11	9	3	5	22	54	773
2011	Shift worker	19	24	31	13	3	6	5	18	47	57
2011	Non-shift worker	24	24	25	12	7	3	4	20	52	759
2008	Shift worker	10	33	30	17	2	6	2	20	47	42
2008	Non-shift worker	15	24	28	17	8	4	4	27	42	773

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	8	31	30	24	5	2	58	8	37
2017	Non-shift worker	5	14	30	29	18	1	3	50	19	695
2014	Shift worker	8	12	29	26	19	6	0	48	21	40
2014	Non-shift worker	7	16	32	25	14	2	4	41	25	770
2011	Shift worker	18	12	41	17	4	4	5	23	33	57
2011	Non-shift worker	13	17	32	20	11	2	4	34	32	756
2008	Shift worker	5	33	22	17	18	3	2	37	40	42
2008	Non-shift worker	7	20	35	26	9	1	3	36	28	772

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	21	29	19	21	2	2	42	27	37
2017	Non-shift worker	15	18	33	16	12	2	4	30	36	701
2014	Shift worker	14	7	33	18	21	3	5	42	22	40
2014	Non-shift worker	18	26	27	13	9	1	4	24	47	774
2011	Shift worker	14	33	28	12	4	2	7	18	51	57
2011	Non-shift worker	28	25	24	12	7	2	3	20	55	760
2008	Shift worker	5	38	22	17	9	2	7	28	47	42
2008	Non-shift worker	22	31	25	13	6	0	3	20	54	773

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	30	18	18	18	8	2	40	40	37
2017	Non-shift worker	7	14	27	29	15	4	4	48	23	702
2014	Shift worker	7	21	20	32	12	5	2	48	31	40
2014	Non-shift worker	11	17	28	22	13	4	6	38	31	773
2011	Shift worker	5	24	30	11	18	2	10	33	32	56
2011	Non-shift worker	13	19	26	20	12	4	6	35	36	758
2008	Shift worker	7	16	28	27	9	10	2	41	26	42
2008	Non-shift worker	15	24	30	15	10	2	3	27	42	772

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	18	18	29	17	5	5	51	28	37
2017	Non-shift worker	10	19	38	17	9	4	3	27	32	702
2014	Shift worker	17	13	27	15	19	9	0	37	33	40
2014	Non-shift worker	17	23	30	13	9	4	4	24	43	774

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	44	3	2	0	8	94	3	37
2017	Non-shift worker	61	27	4	5	2	0	89	7	705
2014	Shift worker	51	35	11	2	0	0	86	2	40
2014	Non-shift worker	66	22	4	5	2	1	89	7	774
2011	Shift worker	49	38	4	8	2	0	86	10	58
2011	Non-shift worker	62	25	5	4	3	1	88	7	757
2008	Shift worker	46	33	4	5	13	0	78	17	42
2008	Non-shift worker	64	20	5	7	3	1	86	9	774

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	45	18	5	2	13	3	69	9	37
2017	Non-shift worker	25	32	16	8	6	7	6	66	16	705
2014	Shift worker	31	37	14	2	8	6	2	74	11	40
2014	Non-shift worker	31	31	14	8	6	5	5	69	16	772

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	27	16	8	3	0	74	11	37
2017	Non-shift worker	46	34	9	6	5	1	80	11	705
2014	Shift worker	50	31	5	6	7	0	82	13	40
2014	Non-shift worker	46	30	8	8	6	1	77	14	774

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	41	11	11	3	0	0	75	13	37
2017	Non-shift worker	34	42	11	8	4	2	1	77	12	705
2014	Shift worker	35	37	20	5	0	3	0	74	5	40
2014	Non-shift worker	33	38	12	10	3	2	1	73	14	774
2011	Shift worker	18	50	14	11	2	0	5	72	13	58
2011	Non-shift worker	33	37	12	10	6	2	1	72	16	759
2008	Shift worker	24	41	23	9	2	0	0	65	12	42
2008	Non-shift worker	34	38	11	9	6	2	1	73	15	775

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	45	13	11	8	2	0	68	19	37
2017	Non-shift worker	31	30	13	9	6	10	0	68	17	703
2014	Shift worker	32	37	13	5	5	8	0	75	10	40
2014	Non-shift worker	29	28	15	11	6	10	1	64	20	774
2011	Shift worker	21	36	19	9	5	7	3	63	16	58
2011	Non-shift worker	29	29	13	12	7	9	1	64	21	760
2008	Shift worker	19	29	21	17	5	5	5	53	24	42
2008	Non-shift worker	33	28	13	9	8	7	1	67	18	774

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	32	26	14	5	15	3	45	23	37
2017	Non-shift worker	12	22	18	13	7	23	5	48	28	705
2014	Shift worker	21	32	20	10	3	14	2	62	15	40
2014	Non-shift worker	12	23	18	17	10	18	4	44	33	774

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	42	13	3	0	84	3	37
2017	Non-shift worker	46	39	7	6	3	85	8	705
2014	Shift worker	34	53	8	5	0	87	5	40
2014	Non-shift worker	46	38	8	5	2	85	7	773

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	48	13	6	2	0	0	78	8	37
2017	Non-shift worker	39	39	11	5	4	1	0	79	9	705
2014	Shift worker	41	29	17	8	3	2	0	72	11	40
2014	Non-shift worker	38	33	15	8	5	0	1	73	13	775
2011	Shift worker	36	42	12	4	7	0	0	78	10	58
2011	Non-shift worker	33	37	14	9	7	1	0	70	16	758
2008	Shift worker	11	60	13	11	5	0	0	72	16	42
2008	Non-shift worker	34	31	15	11	7	0	1	66	19	774

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	42	8	0	2	5	0	89	3	37
2017	Non-shift worker	47	35	9	4	3	2	1	84	7	702
2014	Shift worker	49	31	12	0	5	3	0	82	5	40
2014	Non-shift worker	44	33	12	5	3	3	1	79	9	775
2011	Shift worker	46	34	11	4	5	0	0	81	9	58
2011	Non-shift worker	42	29	15	7	4	2	1	73	12	758
2008	Shift worker	30	51	16	2	0	0	0	81	2	42
2008	Non-shift worker	42	31	12	8	5	2	1	75	13	774

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	48	8	8	2	0	0	82	10	37
2017	Non-shift worker	44	36	8	6	4	1	1	81	11	705
2014	Shift worker	41	39	15	3	3	0	0	80	5	40
2014	Non-shift worker	44	31	11	8	4	1	0	77	13	774
2011	Shift worker	43	33	12	7	5	0	0	76	12	58
2011	Non-shift worker	37	35	10	10	6	1	0	73	16	757
2008	Shift worker	25	53	15	7	0	0	0	78	7	42
2008	Non-shift worker	39	34	11	10	6	0	1	73	16	773

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	76	24	0	0	0	0	100	0	37
2017	Non-shift worker	79	17	2	2	0	0	96	2	701
2014	Shift worker	78	17	5	0	0	0	95	0	40
2014	Non-shift worker	83	13	2	1	0	1	97	2	773
2011	Shift worker	66	24	3	5	2	0	90	7	58
2011	Non-shift worker	81	15	2	1	1	0	96	2	757
2008	Shift worker	68	17	9	2	4	0	84	7	42
2008	Non-shift worker	83	11	1	2	1	1	95	3	774

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	31	13	6	0	0	8	80	6	37
2017	Non-shift worker	52	26	6	3	4	5	4	86	8	703
2014	Shift worker	50	29	4	0	6	2	8	89	6	40
2014	Non-shift worker	52	20	7	5	6	4	6	81	11	775
2011	Shift worker	49	38	5	0	0	4	5	95	0	58
2011	Non-shift worker	49	26	7	5	7	3	3	80	12	758

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	44	8	0	0	0	0	92	0	37
2017	Non-shift worker	56	28	7	5	3	0	0	85	7	703

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	42	11	0	0	2	0	88	0	37
2017	Non-shift worker	58	25	9	4	2	2	0	85	7	705

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	39	16	0	0	0	84	0	37
2017	Non-shift worker	51	31	9	5	4	0	83	9	704
2014	Shift worker	50	32	13	3	3	0	81	6	40
2014	Non-shift worker	49	29	10	7	4	1	79	11	774

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	24	41	12	6	1	6	10	77	8	158
2014	Non-shift worker	24	38	18	7	3	4	6	69	11	153

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	38	17	8	3	8	3	69	12	37
2017	Non-shift worker	24	36	17	7	7	9	0	66	15	705
2014	Shift worker	25	45	11	10	3	6	0	75	13	40
2014	Non-shift worker	15	33	19	13	7	12	1	56	22	775
2011	Shift worker	5	40	22	15	5	13	0	52	23	58
2011	Non-shift worker	11	20	23	15	18	12	0	36	38	757

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	33	30	3	3	8	62	6	37
2017	Non-shift worker	22	36	19	11	7	5	61	19	705
2014	Shift worker	22	36	29	2	6	6	61	8	40
2014	Non-shift worker	15	30	21	17	11	6	48	30	775
2011	Shift worker	3	26	30	16	21	4	31	38	57
2011	Non-shift worker	10	19	18	18	33	3	29	52	758
2008	Shift worker	16	29	38	14	2	0	45	16	42
2008	Non-shift worker	16	29	18	18	16	3	46	35	775

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	28	32	5	0	16	3	54	7	37
2017	Non-shift worker	16	33	21	13	8	9	1	54	23	704
2014	Shift worker	24	40	22	0	6	8	0	70	6	40
2014	Non-shift worker	10	25	23	19	12	10	0	39	34	774
2011	Shift worker	1	26	25	20	20	7	0	29	44	58
2011	Non-shift worker	6	20	17	21	30	7	0	27	55	761
2008	Shift worker	12	22	45	14	2	5	0	36	17	42
2008	Non-shift worker	6	27	22	22	17	6	0	35	42	774

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	23	32	6	5	10	52	12	37
2017	Non-shift worker	20	31	20	11	9	9	56	22	704
2014	Shift worker	33	24	23	7	3	11	63	11	40
2014	Non-shift worker	19	28	19	14	11	9	52	27	775
2011	Shift worker	1	28	21	16	10	23	38	35	58
2011	Non-shift worker	8	19	16	19	28	9	30	52	760
2008	Shift worker	12	33	32	14	0	10	49	15	42
2008	Non-shift worker	12	30	21	15	15	8	45	33	774

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	29	24	16	0	8	56	18	37
2017	Non-shift worker	16	39	19	13	9	5	57	23	702
2014	Shift worker	27	46	20	0	3	5	77	3	40
2014	Non-shift worker	12	34	20	17	13	4	48	31	772
2011	Shift worker	3	24	36	24	8	5	28	34	57
2011	Non-shift worker	8	24	16	23	27	3	32	51	759
2008	Shift worker	15	41	35	7	3	0	55	9	42
2008	Non-shift worker	11	35	17	21	13	3	47	35	773

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	51	11	0	3	2	86	3	36
2017	Non-shift worker	29	48	12	6	3	1	78	9	701
2014	Shift worker	31	54	13	2	0	0	85	2	40
2014	Non-shift worker	22	40	19	10	7	2	63	18	775
2011	Shift worker	3	51	23	13	10	0	54	23	58
2011	Non-shift worker	14	30	16	15	24	1	45	40	759

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	46	5	2	0	5	0	92	3	36
2017	Non-shift worker	38	44	10	3	1	3	0	86	4	701
2014	Shift worker	27	48	16	0	3	5	0	80	3	40
2014	Non-shift worker	37	41	13	3	1	6	0	82	4	774
2011	Shift worker	14	48	22	0	5	11	0	71	5	58
2011	Non-shift worker	27	36	17	9	6	5	1	66	16	759

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	32	29	8	8	0	0	55	16	37
2017	Non-shift worker	26	39	12	10	5	7	1	71	16	703
2014	Shift worker	29	28	31	2	6	3	0	59	9	40
2014	Non-shift worker	28	37	14	8	6	5	1	70	15	774
2011	Shift worker	22	34	26	5	5	5	2	61	11	58
2011	Non-shift worker	23	35	13	11	9	8	2	64	22	759
2008	Shift worker	19	38	17	19	5	0	3	59	24	42
2008	Non-shift worker	29	31	13	13	8	4	2	64	22	772

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	23	24	10	8	16	0	50	22	37
2017	Non-shift worker	16	37	18	12	6	10	1	59	20	701
2014	Shift worker	15	40	20	9	3	13	0	63	14	40
2014	Non-shift worker	22	33	20	9	7	7	2	60	18	774
2011	Shift worker	7	35	19	16	5	15	3	52	25	58
2011	Non-shift worker	10	28	24	16	11	10	2	43	30	757

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	24	15	11	8	8	5	61	21	37
2017	Non-shift worker	16	24	20	12	12	13	4	48	28	702
2014	Shift worker	15	26	26	13	5	15	0	48	21	40
2014	Non-shift worker	11	20	20	18	14	15	3	38	38	773
2011	Shift worker	8	28	22	11	6	22	4	48	23	58
2011	Non-shift worker	9	18	18	17	19	16	2	33	44	757

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	42	3	5	2	5	6	89	8	37
2017	Non-shift worker	49	37	7	3	1	1	0	88	5	705
2014	Shift worker	46	34	17	0	0	0	3	83	0	40
2014	Non-shift worker	53	30	7	5	2	1	1	85	8	774

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	36	5	0	0	0	3	95	0	37
2017	Non-shift worker	65	27	4	2	0	1	1	93	2	705
2014	Shift worker	56	39	2	0	0	0	3	98	0	40
2014	Non-shift worker	64	25	4	2	0	2	2	93	2	775
2011	Shift worker	50	33	9	7	0	0	2	84	7	58
2011	Non-shift worker	58	26	9	3	1	1	2	87	4	758
2008	Shift worker	39	45	14	0	3	0	0	84	3	42
2008	Non-shift worker	61	25	7	2	1	1	2	89	4	772

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	41	17	6	3	2	0	75	8	37
2017	Non-shift worker	23	37	17	12	8	3	0	61	21	705
2014	Shift worker	30	43	21	0	0	3	3	78	0	40
2014	Non-shift worker	20	33	18	12	11	5	2	57	24	773
2011	Shift worker	21	39	29	7	2	1	2	62	9	58
2011	Non-shift worker	15	32	17	16	17	2	0	48	35	757
2008	Shift worker	12	42	23	11	5	5	2	58	17	41
2008	Non-shift worker	15	34	19	18	12	2	0	50	30	773

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	32	20	22	8	0	5	48	31	37
2017	Non-shift worker	13	25	18	20	18	3	3	41	40	705
2014	Shift worker	18	19	27	21	8	8	0	39	31	40
2014	Non-shift worker	14	23	19	15	22	3	5	40	40	774
2011	Shift worker	16	26	18	16	16	2	7	46	35	58
2011	Non-shift worker	9	22	17	20	27	2	2	33	49	757
2008	Shift worker	7	27	24	27	5	2	8	38	35	42
2008	Non-shift worker	12	25	17	20	23	2	1	37	45	772

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	38	27	6	3	6	3	62	9	37
2017	Non-shift worker	19	45	19	7	5	4	1	67	13	703

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	32	17	3	3	2	3	76	6	36
2017	Non-shift worker	32	42	15	4	2	5	1	78	6	704
2014	Shift worker	43	30	15	5	0	8	0	79	5	40
2014	Non-shift worker	32	38	16	4	2	7	0	75	7	775

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	58	2	0	3	0	95	3	37
2017	Non-shift worker	31	47	13	4	2	3	81	6	703
2014	Shift worker	42	39	16	0	0	3	84	0	40
2014	Non-shift worker	33	40	16	4	3	4	76	7	774
2011	Shift worker	16	40	25	5	5	8	61	11	56
2011	Non-shift worker	20	32	19	12	12	6	55	25	760

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	44	3	0	3	0	0	94	3	37
2017	Non-shift worker	44	42	7	3	3	0	0	86	6	704
2014	Shift worker	48	41	11	0	0	0	0	89	0	40
2014	Non-shift worker	40	40	12	4	3	0	0	80	7	773
2011	Shift worker	19	44	24	5	5	2	1	65	10	58
2011	Non-shift worker	23	34	17	12	12	1	0	58	24	761
2008	Shift worker	24	50	20	4	2	0	0	74	6	42
2008	Non-shift worker	31	37	16	9	6	1	0	68	16	774

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	44	8	0	3	0	89	3	37
2017	Non-shift worker	33	40	15	6	5	1	74	11	704
2014	Shift worker	29	43	21	7	0	0	72	7	40
2014	Non-shift worker	21	35	23	12	7	2	57	19	775
2011	Shift worker	16	38	27	12	6	2	55	18	58
2011	Non-shift worker	15	24	23	17	20	2	40	37	759

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	46	5	3	3	3	89	6	36
2017	Non-shift worker	33	40	14	7	4	1	74	12	705
2014	Shift worker	27	45	23	5	0	0	72	5	40
2014	Non-shift worker	21	38	21	12	6	1	60	18	775
2011	Shift worker	16	42	23	11	6	2	58	18	58
2011	Non-shift worker	16	28	17	17	21	1	44	38	759
2008	Shift worker	16	56	11	16	0	0	72	16	42
2008	Non-shift worker	22	36	18	15	8	1	58	24	775

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	34	16	5	3	0	2	75	8	37
2017	Non-shift worker	39	31	13	9	5	3	1	72	14	702
2014	Shift worker	23	30	35	5	2	5	0	56	7	40
2014	Non-shift worker	30	28	16	11	10	4	1	61	22	773
2011	Shift worker	26	29	21	9	6	8	0	60	17	58
2011	Non-shift worker	21	26	17	12	15	7	1	52	30	760
2008	Shift worker	29	29	19	12	7	5	0	61	19	42
2008	Non-shift worker	24	30	16	13	10	5	1	58	24	774

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	23	38	39	37
2017	Non-shift worker	18	48	34	705
2014	Shift worker	27	39	35	40
2014	Non-shift worker	27	41	32	775
2011	Shift worker	22	47	31	58
2011	Non-shift worker	27	38	34	761

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Non-shift worker	25	19	31	3	19	4	128
2014	Shift worker	8	24	9	0	9999	59	11
2014	Non-shift worker	21	19	36	8	9999	17	204
2011	Shift worker	23	22	31	8	9999	16	13
2011	Non-shift worker	23	13	39	14	9999	10	211

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	15	85	704
2014	Shift worker	17	83	40
2014	Non-shift worker	15	85	774

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	104
2014	Non-shift worker	50	110

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	57	104
2014	Non-shift worker	57	110

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	104
2014	Non-shift worker	6	110

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	104
2014	Non-shift worker	0	110

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	104

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	104
2014	Non-shift worker	6	110

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	104
2014	Non-shift worker	37	110

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	104
2014	Non-shift worker	35	110

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	46	104
2014	Non-shift worker	43	110

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	31	104
2014	Non-shift worker	36	110

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	29	104
2014	Non-shift worker	26	110

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	56	104
2014	Non-shift worker	58	110

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	104
2014	Non-shift worker	24	110

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	104
2014	Non-shift worker	8	110

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	104
2014	Non-shift worker	7	110

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	40	104
2014	Non-shift worker	44	110

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	104
2014	Non-shift worker	18	110

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	17	104
2014	Non-shift worker	13	110

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	54	104
2014	Non-shift worker	47	110

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	104
2014	Non-shift worker	22	110

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	19	104
2014	Non-shift worker	12	110

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	104
2014	Non-shift worker	10	110

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	104
2014	Non-shift worker	12	110

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	104

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	104
2014	Non-shift worker	12	110

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	104
2014	Non-shift worker	15	110

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	104
2014	Non-shift worker	29	110

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	96
2014	Non-shift worker	12	106

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	96
2014	Non-shift worker	29	106

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	96
2014	Non-shift worker	6	106

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	96
2014	Non-shift worker	7	106

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	96
2014	Non-shift worker	13	106

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	96
2014	Non-shift worker	16	106

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	96
2014	Non-shift worker	15	106

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	96
2014	Non-shift worker	11	106

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	96
2014	Non-shift worker	15	106

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	96
2014	Non-shift worker	23	106

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	96
2014	Non-shift worker	15	106

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	41	96
2014	Non-shift worker	44	106

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	51	96
2014	Non-shift worker	51	106

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	96

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	96
2014	Non-shift worker	13	106

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	92	8	104

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	27	18	5	3	25	5	62	12	37
2017	Non-shift worker	13	16	18	6	6	32	9	48	21	705
2014	Shift worker	15	12	28	3	5	28	10	43	13	40
2014	Non-shift worker	12	15	19	7	4	35	8	47	19	775

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	43	16	0	8	8	0	74	9	36
2017	Non-shift worker	22	32	18	5	4	17	2	67	11	704
2014	Shift worker	29	32	19	0	0	20	0	76	0	40
2014	Non-shift worker	19	28	21	8	3	19	1	60	14	775
2011	Shift worker	18	58	7	5	2	10	0	85	7	58
2011	Non-shift worker	20	33	21	8	6	12	0	61	16	759

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	29	27	8	3	0	14	56	13	37
2017	Non-shift worker	24	52	10	7	1	1	5	81	8	704
2014	Shift worker	12	47	22	7	3	0	9	65	11	40
2014	Non-shift worker	20	52	14	6	3	2	4	76	10	773
2011	Shift worker	5	60	21	2	5	4	3	70	7	58
2011	Non-shift worker	20	56	11	5	2	1	3	80	7	759
2008	Shift worker	14	33	31	17	2	2	0	49	19	42
2008	Non-shift worker	26	46	12	8	4	1	4	75	12	774

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	20	24	0	6	11	23	55	8	36
2017	Non-shift worker	9	22	20	6	4	27	10	51	18	702
2014	Shift worker	13	15	29	2	0	28	14	47	4	40
2014	Non-shift worker	6	20	25	8	5	27	9	41	20	773
2011	Shift worker	2	32	20	4	3	30	10	56	11	58
2011	Non-shift worker	6	21	23	12	7	25	7	40	27	759

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	42	3	3	0	10	5	93	3	36
2017	Non-shift worker	39	36	9	2	0	8	6	87	3	702
2014	Shift worker	32	45	11	3	0	2	7	85	3	40
2014	Non-shift worker	34	33	13	3	1	11	4	80	5	773
2011	Shift worker	28	44	9	1	3	12	3	84	6	58
2011	Non-shift worker	36	37	9	4	2	9	3	83	7	759
2008	Shift worker	22	49	15	0	0	14	0	83	0	42
2008	Non-shift worker	35	33	13	3	1	11	4	79	5	775

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	44	14	0	0	16	5	83	0	36
2017	Non-shift worker	29	35	12	4	2	13	6	78	7	699
2014	Shift worker	30	43	11	0	3	7	7	84	3	40
2014	Non-shift worker	22	31	18	5	3	17	5	68	9	773
2011	Shift worker	21	48	11	0	3	15	2	82	4	58
2011	Non-shift worker	21	32	15	8	6	16	3	65	16	759
2008	Shift worker	18	57	11	5	3	7	0	80	8	42
2008	Non-shift worker	30	33	13	8	4	8	4	71	14	773

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	5	95	703
2014	Non-shift worker	5	95	774

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	41	36
2014	Non-shift worker	36	40

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	76	36
2014	Non-shift worker	90	40

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	36
2014	Non-shift worker	0	40

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	36
2014	Non-shift worker	0	40

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	36

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	36

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	36
2014	Non-shift worker	25	39

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	31	36
2014	Non-shift worker	15	39

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	36
2014	Non-shift worker	0	39

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	25	36
2014	Non-shift worker	18	39

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	36

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	36
2014	Non-shift worker	0	39

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	33	36
2014	Non-shift worker	38	39

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	34	36
2014	Non-shift worker	20	40

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	36
2014	Non-shift worker	24	40

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	19	36
2014	Non-shift worker	19	40

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	36
2014	Non-shift worker	17	40

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	42	36
2014	Non-shift worker	53	40

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	18	34

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34
2014	Non-shift worker	0	37

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	34
2014	Non-shift worker	29	37

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	34

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	39	34
2014	Non-shift worker	41	37

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	34
2014	Non-shift worker	71	37

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	34

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	91	9	36

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	21	13	3	3	26	16	68	10	37
2017	Non-shift worker	12	17	18	2	2	40	9	56	8	703
2014	Shift worker	20	26	15	0	3	32	5	72	4	40
2014	Non-shift worker	11	15	21	2	2	42	7	51	8	774

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	40	13	0	3	19	0	80	4	36
2017	Non-shift worker	21	34	17	3	2	20	3	72	6	704
2014	Shift worker	28	35	20	3	0	12	2	73	3	40
2014	Non-shift worker	20	27	21	3	2	26	1	63	7	774
2011	Shift worker	23	45	14	2	0	15	0	81	2	57
2011	Non-shift worker	23	34	19	5	2	17	0	69	9	758

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	20	29	16	13	2	5	37	31	37
2017	Non-shift worker	25	26	21	13	11	0	3	53	25	700

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	34	19	15	5	0	2	60	21	37
2017	Non-shift worker	18	30	29	13	8	0	1	49	22	705

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	32	23	16	2	0	5	57	19	37
2017	Non-shift worker	30	30	22	11	5	1	2	61	17	698

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	26	33	10	10	0	5	44	22	37
2017	Non-shift worker	21	24	25	14	14	1	2	46	29	704

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	20	5	5	0	0	15	88	6	37
2017	Non-shift worker	51	19	9	3	2	1	14	82	7	701

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	15	24	10	2	0	5	61	13	37
2017	Non-shift worker	36	30	19	8	6	0	1	67	14	704

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	30	22	8	3	0	5	66	11	37
2017	Non-shift worker	28	35	21	11	4	1	2	64	15	703

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	18	35	13	3	0	5	47	16	37
2017	Non-shift worker	26	30	25	11	6	1	2	57	17	704

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	37	19	7	0	0	2	73	7	37
2017	Non-shift worker	31	31	20	10	5	1	2	64	15	703

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	38	28	3	0	0	2	69	3	37
2017	Non-shift worker	37	31	18	7	3	1	3	70	11	704

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	26	5	5	0	0	5	89	5	37
2017	Non-shift worker	60	22	10	4	3	0	1	83	7	705

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	82	2	0	3	3	2	8	94	6	36
2017	Non-shift worker	76	9	5	3	2	1	4	89	6	704

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	26	3	3	5	2	5	89	8	37
2017	Non-shift worker	55	27	9	5	2	0	3	84	7	704

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	10	8	3	6	2	5	82	9	36
2017	Non-shift worker	65	15	7	5	4	0	3	83	9	703

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	57	10	6	2	0	2	23	89	3	37
2017	Non-shift worker	59	10	3	2	1	0	24	91	4	703

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	10	11	5	0	2	7	82	6	37
2017	Non-shift worker	65	19	6	2	1	1	7	91	3	701

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	11	18	3	11	0	10	65	15	37
2017	Non-shift worker	63	14	7	4	5	1	5	82	10	705

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	27	15	5	0	0	0	79	5	36
2017	Non-shift worker	48	30	13	4	2	0	3	81	6	703

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	48	36	2	3	0	0	59	5	37
2017	Non-shift worker	14	36	34	12	4	1	0	50	16	705

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	3	18	32	26	21	0	0	47	21	37
2017	Non-shift worker	5	15	38	27	13	0	1	41	20	703

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	45	25	8	5	8	0	59	14	37
2017	Non-shift worker	15	39	22	10	6	9	0	58	17	703

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	55	27	8	5	0	0	60	13	37
2017	Non-shift worker	19	41	19	11	6	4	0	62	18	703

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	13	87	37
2017	Non-shift worker	15	85	702
2014	Non-shift worker	11	89	775

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	83	17	105
2014	Non-shift worker	84	16	86

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	48	40	1	3	3	0	4	91	7	87
2014	Non-shift worker	56	30	6	4	3	1	0	87	7	72

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	15	11	26	6	0	0	43	57	37
2017	Non-shift worker	38	24	18	10	6	4	1	40	60	704

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	21
2017	Non-shift worker	21	405

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	50	21
2017	Non-shift worker	25	405

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	21
2017	Non-shift worker	15	405

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	21
2017	Non-shift worker	53	405

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	21
2017	Non-shift worker	6	405

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	21
2017	Non-shift worker	37	405

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	5	70	15	5	5	0	18
2017	Non-shift worker	9	55	17	8	2	9	392

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	42	13	14	5	9	0	65	21	21
2017	Non-shift worker	16	25	13	17	16	2	11	47	38	407

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	23	23	4	22	5	13	39	33	21
2017	Non-shift worker	5	11	13	12	18	5	34	27	51	407

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Library and Archives Canada by Question 99. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me