2017 Public Service Employee Survey Results for Library and Archives Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	41	3	6	3	87	10	162
2017	Non-supervisor	38	47	5	7	3	85	11	579
2014	Supervisor	45	41	5	6	3	86	9	157
2014	Non-supervisor	30	49	6	11	3	80	14	662
2011	Supervisor	40	39	5	10	6	79	16	196
2011	Non-supervisor	28	46	6	14	6	73	20	626
2008	Supervisor	38	45	4	11	3	82	13	214
2008	Non-supervisor	33	48	4	10	5	81	15	602

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	31	4	1	1	1	94	2	163
2017	Non-supervisor	63	30	2	3	1	1	94	4	579
2014	Supervisor	62	30	3	3	2	0	92	5	156
2014	Non-supervisor	59	30	5	4	1	0	90	5	662
2011	Supervisor	59	31	4	5	0	0	90	5	196
2011	Non-supervisor	61	27	5	5	1	1	89	6	626
2008	Supervisor	69	23	3	3	2	0	92	4	214
2008	Non-supervisor	58	28	7	6	1	1	86	7	602

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	39	7	6	1	1	85	8	163
2017	Non-supervisor	56	29	6	6	2	0	85	9	581
2014	Supervisor	54	28	12	6	1	1	82	6	157
2014	Non-supervisor	53	31	7	8	2	0	84	10	662
2011	Supervisor	44	40	4	10	3	0	84	12	195
2011	Non-supervisor	53	29	7	7	4	0	82	10	626
2008	Supervisor	52	26	10	8	5	0	78	13	214
2008	Non-supervisor	48	30	7	11	4	1	78	15	602

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	26	6	6	3	84	9	163
2017	Non-supervisor	44	41	7	6	2	85	8	579
2014	Supervisor	59	31	4	3	4	89	7	156
2014	Non-supervisor	40	43	7	7	2	83	10	662
2011	Supervisor	49	36	9	5	0	86	6	196
2011	Non-supervisor	41	40	8	8	3	81	11	623

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	41	12	9	3	0	0	76	12	163
2017	Non-supervisor	31	43	11	10	4	0	1	75	14	579
2014	Supervisor	34	43	11	11	2	0	0	76	13	157
2014	Non-supervisor	27	42	12	14	4	0	1	70	18	662
2011	Supervisor	32	37	16	11	3	0	1	70	14	195
2011	Non-supervisor	21	44	14	13	7	0	1	66	20	624
2008	Supervisor	29	45	12	10	3	0	1	75	13	214
2008	Non-supervisor	25	42	15	11	5	1	1	69	16	604

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	40	7	0	0	0	0	93	0	163
2017	Non-supervisor	46	36	10	5	2	0	0	83	7	580
2014	Supervisor	49	38	9	3	1	0	0	87	5	157
2014	Non-supervisor	40	37	10	6	6	0	0	78	12	662
2011	Supervisor	48	33	11	6	2	0	1	82	7	195
2011	Non-supervisor	39	40	9	7	5	0	0	79	12	624
2008	Supervisor	57	34	4	3	1	1	0	91	5	214
2008	Non-supervisor	39	38	12	5	5	0	0	78	10	605

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	33	3	2	0	0	95	2	162
2017	Non-supervisor	49	37	7	5	2	0	87	7	580
2014	Supervisor	55	33	7	3	1	0	89	5	157
2014	Non-supervisor	43	39	7	6	5	0	82	11	662
2011	Supervisor	54	36	7	2	1	1	90	3	196
2011	Non-supervisor	41	44	6	6	4	0	85	9	624
2008	Supervisor	59	33	5	3	1	0	91	4	214
2008	Non-supervisor	41	43	9	3	4	0	84	7	604

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	36	3	3	1	93	4	163
2017	Non-supervisor	44	42	8	5	1	86	6	579
2014	Supervisor	60	33	4	2	2	93	3	157
2014	Non-supervisor	39	42	12	5	2	82	7	662

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	35	10	5	2	0	1	83	7	163
2017	Non-supervisor	47	32	10	6	4	1	1	81	10	580
2014	Supervisor	43	38	12	4	2	1	1	82	6	157
2014	Non-supervisor	38	34	14	7	5	1	1	73	12	661
2011	Supervisor	35	39	11	11	4	1	0	74	15	196
2011	Non-supervisor	35	35	14	8	5	1	2	73	13	627

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	28	12	6	10	2	14	67	19	163
2017	Non-supervisor	24	24	14	6	8	4	20	63	18	579
2014	Supervisor	28	21	8	8	11	2	22	64	25	157
2014	Non-supervisor	22	19	16	9	8	4	21	55	23	661
2011	Supervisor	31	22	7	11	14	1	15	63	29	196
2011	Non-supervisor	22	19	15	8	12	4	21	55	26	627
2008	Supervisor	33	19	9	12	11	2	14	62	28	214
2008	Non-supervisor	27	24	12	9	9	4	15	63	22	603

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	42	8	5	2	0	85	7	163
2017	Non-supervisor	39	44	9	5	3	0	83	8	581
2014	Supervisor	40	43	9	6	1	1	84	8	156
2014	Non-supervisor	30	44	14	7	5	0	74	11	662
2011	Supervisor	32	42	13	9	4	0	74	13	194
2011	Non-supervisor	28	41	12	9	9	0	70	18	627
2008	Supervisor	49	35	8	5	3	0	84	8	211
2008	Non-supervisor	35	41	12	7	4	0	76	11	602

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	38	15	14	6	1	1	64	21	163
2017	Non-supervisor	29	37	16	9	8	1	0	67	17	580
2014	Supervisor	31	35	13	14	7	1	0	66	21	157
2014	Non-supervisor	24	38	18	12	8	0	0	62	20	662
2011	Supervisor	23	36	12	19	10	0	0	59	29	196
2011	Non-supervisor	18	38	16	15	13	0	0	56	28	627

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	49	9	10	3	0	1	79	13	163
2017	Non-supervisor	32	46	11	6	3	0	0	79	10	580

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	38	6	6	1	0	0	86	8	163
2017	Non-supervisor	43	41	10	3	2	1	0	85	6	581
2014	Supervisor	52	34	10	2	1	1	1	88	2	157
2014	Non-supervisor	39	45	9	5	2	1	0	84	7	662
2011	Supervisor	36	36	16	7	4	1	0	73	11	196
2011	Non-supervisor	28	39	14	10	8	1	0	68	18	625
2008	Supervisor	55	32	4	6	3	0	0	87	8	214
2008	Non-supervisor	41	37	12	5	3	1	0	79	9	604

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	39	12	10	4	0	0	74	13	163
2017	Non-supervisor	32	35	16	9	8	1	0	68	17	580

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	42	4	1	1	0	0	94	2	163
2017	Non-supervisor	55	33	9	3	1	0	0	88	4	580
2014	Supervisor	61	32	6	1	0	1	0	93	1	157
2014	Non-supervisor	57	31	8	2	2	0	0	89	3	660
2011	Supervisor	62	25	7	5	0	0	1	88	5	196
2011	Non-supervisor	49	35	10	4	2	0	0	85	5	626

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	48	9	3	1	0	0	88	3	163
2017	Non-supervisor	29	42	13	9	6	1	1	71	16	579
2014	Supervisor	35	47	11	6	1	0	0	82	7	157
2014	Non-supervisor	19	42	15	15	7	1	1	62	22	661
2011	Supervisor	35	38	9	13	5	0	0	73	18	196
2011	Non-supervisor	18	38	18	14	11	1	1	57	25	627

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	45	9	2	1	0	88	3	162
2017	Non-supervisor	32	38	15	5	8	1	72	13	579
2014	Supervisor	48	34	11	5	3	0	82	7	156
2014	Non-supervisor	27	37	18	11	6	1	65	17	661

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	45	8	10	2	0	1	80	12	163
2017	Non-supervisor	31	43	14	6	4	1	1	75	11	579
2014	Supervisor	42	33	15	7	3	1	0	75	10	157
2014	Non-supervisor	25	42	17	10	5	0	1	68	15	662
2011	Supervisor	30	42	11	11	5	1	1	73	16	195
2011	Non-supervisor	27	40	15	11	5	1	1	69	17	624

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	44	11	3	1	1	0	85	4	162
2017	Non-supervisor	44	40	9	5	1	0	0	85	6	579
2014	Supervisor	48	36	10	4	1	1	0	85	5	157
2014	Non-supervisor	41	39	12	5	3	0	0	80	8	661
2011	Supervisor	37	43	12	5	2	0	1	80	8	196
2011	Non-supervisor	35	43	8	9	4	0	0	79	13	626
2008	Supervisor	51	40	4	3	3	0	0	90	6	214
2008	Non-supervisor	40	42	8	6	3	0	0	82	10	604

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	37	14	8	5	0	1	73	13	163
2017	Non-supervisor	51	33	9	3	2	0	1	85	5	580
2014	Supervisor	26	33	22	12	5	1	1	61	17	157
2014	Non-supervisor	47	35	12	3	2	0	1	84	5	662
2011	Supervisor	21	37	21	12	7	0	2	59	19	196
2011	Non-supervisor	39	30	17	7	3	0	3	72	10	625
2008	Supervisor	12	30	30	19	9	0	0	42	28	212
2008	Non-supervisor	30	34	19	10	5	0	1	65	15	603

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	23	40	22	5	1	2	27	31	163
2017	Non-supervisor	7	21	37	21	11	2	2	33	29	579
2014	Supervisor	16	34	28	14	6	0	2	20	51	157
2014	Non-supervisor	11	26	35	15	8	1	3	25	39	662
2011	Supervisor	32	39	22	2	4	0	1	6	71	196
2011	Non-supervisor	26	29	26	11	5	2	2	16	57	623
2008	Supervisor	13	39	31	11	5	0	1	16	53	214
2008	Non-supervisor	11	30	35	15	6	1	2	21	42	604

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	15	35	30	9	1	2	41	23	163
2017	Non-supervisor	7	13	31	25	17	6	3	45	21	578
2014	Supervisor	15	34	32	15	3	1	1	18	49	157
2014	Non-supervisor	15	23	33	13	9	3	4	23	41	660
2011	Supervisor	33	28	28	8	4	1	0	11	61	195
2011	Non-supervisor	29	24	25	10	7	3	2	18	56	624
2008	Supervisor	18	24	32	16	8	0	2	25	42	213
2008	Non-supervisor	13	24	32	16	10	2	3	28	39	600

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	23	31	21	7	1	2	29	39	163
2017	Non-supervisor	11	18	33	16	12	4	5	31	32	576
2014	Supervisor	32	34	21	7	4	1	1	11	67	157
2014	Non-supervisor	20	26	22	12	10	4	6	25	51	660
2011	Supervisor	25	24	30	14	4	1	1	19	51	196
2011	Non-supervisor	23	24	25	11	8	4	5	21	52	624
2008	Supervisor	17	25	30	17	8	0	2	26	43	214
2008	Non-supervisor	14	24	28	17	8	5	5	27	42	603

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	24	37	26	6	0	1	33	30	161
2017	Non-supervisor	5	10	28	30	22	2	3	55	16	573
2014	Supervisor	10	22	43	18	6	0	1	24	33	155
2014	Non-supervisor	7	14	29	26	16	3	5	46	22	659
2011	Supervisor	12	25	41	14	6	1	2	20	38	194
2011	Non-supervisor	13	14	30	22	13	3	5	37	30	623
2008	Supervisor	9	26	39	19	5	0	1	25	36	214
2008	Non-supervisor	6	18	32	28	11	2	3	40	26	602

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	28	37	11	4	1	1	15	47	162
2017	Non-supervisor	14	16	31	18	15	2	4	35	32	578
2014	Supervisor	20	30	36	10	3	0	0	13	51	157
2014	Non-supervisor	17	24	26	14	11	2	5	28	45	661
2011	Supervisor	29	33	23	11	3	1	2	13	63	196
2011	Non-supervisor	25	24	24	12	8	2	4	22	52	625
2008	Supervisor	25	41	21	7	5	0	1	13	66	214
2008	Non-supervisor	19	28	25	15	7	1	4	24	50	603

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	21	29	32	8	1	1	41	30	163
2017	Non-supervisor	7	14	26	27	17	5	5	49	22	578
2014	Supervisor	8	17	34	29	9	1	3	39	26	157
2014	Non-supervisor	11	17	26	21	13	5	6	39	32	660
2011	Supervisor	13	21	28	20	12	2	4	34	37	195
2011	Non-supervisor	12	19	26	19	12	5	7	35	36	623
2008	Supervisor	15	26	34	16	8	0	2	24	41	214
2008	Non-supervisor	15	23	28	16	11	4	4	29	41	602

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	22	42	15	2	0	2	17	40	163
2017	Non-supervisor	9	18	36	18	11	5	3	32	29	578
2014	Supervisor	19	31	35	10	5	0	0	15	50	156
2014	Non-supervisor	17	20	29	13	11	5	4	27	41	662

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	64	27	4	4	1	0	91	5	163
2017	Non-supervisor	59	28	4	6	2	1	89	7	581
2014	Supervisor	65	21	5	5	1	2	89	6	157
2014	Non-supervisor	65	23	4	5	2	1	89	7	661
2011	Supervisor	58	29	6	5	2	0	87	7	196
2011	Non-supervisor	62	25	5	4	3	1	88	7	623
2008	Supervisor	67	20	3	7	2	2	88	9	214
2008	Non-supervisor	62	21	6	6	3	1	84	10	604

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	41	15	6	5	3	3	72	12	163
2017	Non-supervisor	24	31	16	8	7	8	6	64	17	581
2014	Supervisor	42	33	11	8	3	1	2	78	11	156
2014	Non-supervisor	29	31	15	7	7	6	6	67	16	660

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	33	6	3	2	0	89	5	163
2017	Non-supervisor	43	33	10	7	6	1	77	13	581
2014	Supervisor	60	29	6	3	3	0	88	5	157
2014	Non-supervisor	43	30	9	9	7	1	75	16	661

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	51	6	5	3	0	1	86	8	163
2017	Non-supervisor	33	39	12	9	4	2	1	74	14	581
2014	Supervisor	42	45	9	2	2	0	0	87	4	157
2014	Non-supervisor	32	36	14	12	3	3	1	71	15	661
2011	Supervisor	37	41	8	10	3	1	0	78	13	196
2011	Non-supervisor	31	37	13	10	6	2	1	70	17	625
2008	Supervisor	42	33	9	8	4	2	2	78	13	214
2008	Non-supervisor	30	40	13	9	7	1	1	71	16	605

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	35	8	6	5	1	1	81	11	163
2017	Non-supervisor	26	29	14	10	7	13	0	64	19	579
2014	Supervisor	46	36	9	6	3	1	0	82	9	157
2014	Non-supervisor	25	27	16	12	7	12	1	60	22	661
2011	Supervisor	38	34	12	9	3	3	1	74	13	196
2011	Non-supervisor	26	28	14	12	8	10	1	61	23	626
2008	Supervisor	50	27	9	7	4	3	1	79	11	214
2008	Non-supervisor	27	29	15	10	9	9	1	62	21	604

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	33	21	13	6	7	7	53	22	163
2017	Non-supervisor	11	20	17	12	8	27	4	45	30	581
2014	Supervisor	19	37	22	10	6	4	2	59	17	157
2014	Non-supervisor	11	20	17	18	10	21	4	41	36	661

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	41	6	7	3	84	10	163
2017	Non-supervisor	46	39	7	5	3	85	8	581
2014	Supervisor	53	36	7	3	1	89	3	157
2014	Non-supervisor	43	40	8	6	2	84	8	660

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	42	11	6	4	1	0	79	10	163
2017	Non-supervisor	39	39	11	5	4	1	0	79	9	581
2014	Supervisor	41	33	12	9	3	1	1	75	12	157
2014	Non-supervisor	38	33	15	7	5	0	1	72	13	662
2011	Supervisor	35	40	13	6	5	1	0	76	11	195
2011	Non-supervisor	33	36	13	10	7	0	0	70	17	625
2008	Supervisor	35	33	11	13	7	0	1	69	20	214
2008	Non-supervisor	32	33	16	11	7	1	2	66	18	604

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	41	6	5	1	1	1	88	6	162
2017	Non-supervisor	47	33	9	4	3	2	1	83	8	579
2014	Supervisor	42	41	7	6	3	1	0	84	9	157
2014	Non-supervisor	45	30	13	5	3	3	1	78	9	662
2011	Supervisor	40	34	14	7	4	1	0	74	12	195
2011	Non-supervisor	43	28	14	7	4	3	1	74	11	625
2008	Supervisor	40	34	12	6	5	1	1	76	12	214
2008	Non-supervisor	42	31	13	8	4	2	1	75	12	604

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	40	4	6	3	0	0	87	8	163
2017	Non-supervisor	42	36	9	7	5	1	1	79	12	581
2014	Supervisor	48	34	9	7	1	1	0	83	9	157
2014	Non-supervisor	43	31	11	8	5	1	0	75	13	661
2011	Supervisor	36	37	10	9	6	2	0	75	15	195
2011	Non-supervisor	38	34	11	10	6	1	0	73	16	624
2008	Supervisor	38	38	7	10	6	0	0	77	16	214
2008	Non-supervisor	38	33	12	10	6	0	1	72	15	603

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	80	15	2	2	0	0	96	2	162
2017	Non-supervisor	79	17	2	2	0	0	96	2	578
2014	Supervisor	84	12	2	1	1	1	96	2	157
2014	Non-supervisor	82	14	2	1	0	1	97	1	660
2011	Supervisor	80	16	1	1	0	0	97	1	194
2011	Non-supervisor	80	15	2	1	1	0	95	3	625
2008	Supervisor	82	11	1	3	1	1	95	4	213
2008	Non-supervisor	82	12	2	2	1	1	95	3	605

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	29	6	5	2	3	5	87	7	163
2017	Non-supervisor	52	25	6	3	4	5	4	85	8	579
2014	Supervisor	54	23	6	6	1	3	7	85	8	157
2014	Non-supervisor	52	20	7	4	6	4	6	80	12	662
2011	Supervisor	48	30	7	5	4	2	4	83	9	196
2011	Non-supervisor	50	26	7	5	7	3	3	81	12	624

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	34	7	5	1	0	0	87	6	162
2017	Non-supervisor	56	28	7	4	3	1	0	85	8	580

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	25	10	5	1	1	0	84	6	163
2017	Non-supervisor	57	26	8	4	3	3	0	85	7	581

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	33	8	4	3	0	0	85	7	163
2017	Non-supervisor	51	31	9	5	4	0	0	82	9	580
2014	Supervisor	50	30	10	6	2	1	1	81	8	157
2014	Non-supervisor	49	29	10	7	4	0	0	79	11	661

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	40	13	6	3	6	9	75	10	163
2014	Supervisor	24	38	18	7	3	4	6	69	11	157

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	41	14	11	8	3	0	66	20	163
2017	Non-supervisor	25	35	17	6	6	11	0	66	14	581
2014	Supervisor	15	45	13	17	5	5	0	63	23	157
2014	Non-supervisor	16	32	20	11	7	13	1	55	22	662
2011	Supervisor	13	28	20	18	17	5	0	43	36	196
2011	Non-supervisor	10	20	24	14	17	15	0	35	37	623

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	42	17	13	6	1	0	64	19	163
2017	Non-supervisor	23	34	20	10	7	6	0	60	19	581
2014	Supervisor	15	43	16	17	8	1	0	58	26	157
2014	Non-supervisor	15	28	23	16	11	7	0	46	29	662
2011	Supervisor	13	24	17	18	26	2	0	38	45	196
2011	Non-supervisor	8	18	20	18	33	3	0	27	53	623
2008	Supervisor	17	36	17	14	15	1	0	53	29	214
2008	Non-supervisor	16	27	19	19	15	3	1	44	36	605

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	44	20	11	8	1	0	60	20	163
2017	Non-supervisor	17	29	22	12	8	11	1	52	23	580
2014	Supervisor	11	35	27	15	9	3	0	47	25	157
2014	Non-supervisor	11	23	23	18	12	12	0	39	35	661
2011	Supervisor	9	24	19	24	20	4	0	34	46	196
2011	Non-supervisor	4	19	18	21	31	7	0	25	56	627
2008	Supervisor	5	31	21	23	16	4	0	38	40	214
2008	Non-supervisor	7	25	24	22	16	6	0	34	40	604

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	38	22	13	5	3	58	19	162
2017	Non-supervisor	21	28	20	10	10	10	55	23	581
2014	Supervisor	26	37	16	12	7	3	64	20	157
2014	Non-supervisor	18	25	20	14	11	11	49	28	662
2011	Supervisor	11	25	17	20	21	6	39	44	196
2011	Non-supervisor	7	18	17	19	29	11	28	53	626
2008	Supervisor	16	36	17	15	10	5	55	27	213
2008	Non-supervisor	10	28	22	15	16	9	41	34	605

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	47	20	12	7	1	62	18	161
2017	Non-supervisor	16	35	19	13	9	6	55	24	580
2014	Supervisor	13	47	22	10	8	0	61	18	157
2014	Non-supervisor	12	32	20	18	13	5	47	32	659
2011	Supervisor	12	25	16	27	19	2	38	46	196
2011	Non-supervisor	7	23	18	21	27	3	31	50	624
2008	Supervisor	8	42	14	22	12	1	51	34	214
2008	Non-supervisor	12	33	20	20	12	4	46	33	603

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	50	11	5	2	0	82	7	163
2017	Non-supervisor	29	47	12	6	3	2	78	10	576
2014	Supervisor	22	48	15	10	5	1	70	15	157
2014	Non-supervisor	22	40	19	9	7	2	63	17	661
2011	Supervisor	10	36	14	20	21	0	46	41	195
2011	Non-supervisor	15	30	17	14	23	1	45	37	626

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	52	9	4	1	0	0	87	5	163
2017	Non-supervisor	40	42	10	3	1	5	1	86	4	576
2014	Supervisor	41	42	12	2	0	2	1	86	2	157
2014	Non-supervisor	35	41	13	3	1	6	0	81	5	660
2011	Supervisor	26	42	10	12	4	5	0	72	17	196
2011	Non-supervisor	26	36	19	7	7	5	1	66	14	625

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	49	8	7	3	2	2	80	11	163
2017	Non-supervisor	26	36	14	11	6	7	0	67	18	579
2014	Supervisor	40	38	12	4	2	3	1	82	6	157
2014	Non-supervisor	25	37	16	9	7	6	1	67	17	660
2011	Supervisor	35	33	12	8	6	6	2	73	15	196
2011	Non-supervisor	19	36	15	11	10	8	2	61	23	625
2008	Supervisor	37	33	8	13	5	4	1	73	18	212
2008	Non-supervisor	26	31	15	13	9	4	2	60	24	604

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	42	17	17	3	6	1	61	21	162
2017	Non-supervisor	16	34	19	10	7	12	1	58	20	578
2014	Supervisor	39	37	10	5	3	3	2	81	8	157
2014	Non-supervisor	18	33	22	10	7	8	1	56	20	660
2011	Supervisor	15	34	21	19	7	3	1	51	26	196
2011	Non-supervisor	8	27	24	14	11	13	2	41	31	623

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	25	21	12	12	9	6	47	27	163
2017	Non-supervisor	17	24	19	11	12	14	3	49	28	578
2014	Supervisor	14	28	20	14	12	11	2	48	30	156
2014	Non-supervisor	11	19	20	18	14	16	3	37	39	660
2011	Supervisor	12	19	20	17	15	13	3	38	39	196
2011	Non-supervisor	8	18	18	17	19	17	3	33	44	623

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	41	7	2	1	1	0	90	4	163
2017	Non-supervisor	49	36	7	4	1	2	1	88	6	581
2014	Supervisor	55	33	7	3	2	0	1	88	5	157
2014	Non-supervisor	52	30	8	5	2	1	2	84	8	660

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	27	3	2	0	1	1	95	2	163
2017	Non-supervisor	64	27	5	2	0	1	1	93	2	581
2014	Supervisor	72	21	3	1	1	0	2	95	1	157
2014	Non-supervisor	62	27	5	2	0	2	2	93	2	661
2011	Supervisor	62	28	7	2	0	0	1	91	2	196
2011	Non-supervisor	56	26	9	4	1	2	3	86	5	624
2008	Supervisor	65	25	6	1	1	0	2	92	2	212
2008	Non-supervisor	58	26	8	3	2	1	2	87	4	603

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	47	15	10	5	1	0	70	15	163
2017	Non-supervisor	23	34	18	12	9	4	0	60	22	581
2014	Supervisor	29	40	18	7	3	2	1	71	11	157
2014	Non-supervisor	19	32	18	12	11	6	2	55	26	659
2011	Supervisor	24	33	18	16	10	0	0	57	26	196
2011	Non-supervisor	13	33	18	16	18	2	1	47	35	623
2008	Supervisor	20	37	14	17	11	2	0	58	28	214
2008	Non-supervisor	13	34	21	18	12	2	1	48	30	602

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	26	21	20	12	1	3	45	33	163
2017	Non-supervisor	12	25	17	20	19	4	3	40	42	581
2014	Supervisor	23	28	19	11	15	1	3	53	27	157
2014	Non-supervisor	12	21	19	16	22	4	5	37	42	660
2011	Supervisor	19	27	18	18	16	0	0	47	35	196
2011	Non-supervisor	7	21	17	20	29	2	3	30	52	623
2008	Supervisor	19	23	18	20	18	1	1	43	38	213
2008	Non-supervisor	8	25	18	21	24	2	2	35	47	603

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	59	8	5	3	3	0	84	8	161
2017	Non-supervisor	18	41	22	8	6	5	1	62	14	581

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	43	12	5	2	3	1	81	7	163
2017	Non-supervisor	32	41	16	4	2	6	1	77	6	579
2014	Supervisor	30	47	17	4	1	1	1	78	5	157
2014	Non-supervisor	33	36	16	4	3	9	0	75	8	661

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	56	11	3	2	1	0	84	5	163
2017	Non-supervisor	33	46	13	3	2	3	0	81	6	579
2014	Supervisor	35	43	15	3	1	1	0	80	5	157
2014	Non-supervisor	33	39	16	4	3	5	0	76	7	660
2011	Supervisor	26	33	17	13	6	5	1	62	21	195
2011	Non-supervisor	17	32	20	11	13	6	0	53	25	625

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	41	7	4	1	0	88	5	163
2017	Non-supervisor	43	42	7	3	4	1	86	7	580
2014	Supervisor	44	44	9	2	1	0	88	3	157
2014	Non-supervisor	39	39	13	5	3	0	79	8	659
2011	Supervisor	27	37	18	10	8	0	64	18	196
2011	Non-supervisor	22	34	17	11	13	2	58	25	627
2008	Supervisor	36	38	11	8	7	1	75	15	213
2008	Non-supervisor	29	38	18	9	6	0	67	15	605

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	42	11	6	5	1	78	11	163
2017	Non-supervisor	34	39	15	6	5	1	74	11	580
2014	Supervisor	22	40	23	9	5	1	62	15	157
2014	Non-supervisor	22	34	23	12	7	2	57	20	661
2011	Supervisor	18	24	22	22	13	2	42	36	196
2011	Non-supervisor	15	25	23	15	20	2	41	36	625

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	44	11	7	4	0	78	11	163
2017	Non-supervisor	33	40	14	7	5	1	74	12	580
2014	Supervisor	23	44	18	10	4	1	68	14	157
2014	Non-supervisor	21	37	22	12	6	1	59	18	661
2011	Supervisor	21	27	16	20	16	2	48	36	196
2011	Non-supervisor	14	30	18	15	22	1	44	37	625
2008	Supervisor	25	38	14	14	8	1	64	22	214
2008	Non-supervisor	20	36	18	16	8	1	57	24	605

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	32	10	13	3	2	0	72	17	163
2017	Non-supervisor	39	30	14	7	5	3	1	72	13	578
2014	Supervisor	36	26	12	13	8	3	1	65	23	157
2014	Non-supervisor	28	28	18	10	10	5	1	59	21	659
2011	Supervisor	27	25	15	13	11	7	2	57	26	196
2011	Non-supervisor	20	26	18	12	15	7	1	51	30	626
2008	Supervisor	28	28	16	15	8	5	0	59	24	214
2008	Non-supervisor	23	31	17	12	11	6	1	58	24	604

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	20	47	33	163
2017	Non-supervisor	18	47	35	581
2014	Supervisor	32	37	31	157
2014	Non-supervisor	26	42	32	661
2011	Supervisor	31	39	29	196
2011	Non-supervisor	26	39	35	627

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	25	20	50	3	0	3	32
2017	Non-supervisor	23	19	25	4	26	4	106
2014	Supervisor	24	14	44	8	9999	10	49
2014	Non-supervisor	19	20	32	7	9999	22	166
2011	Supervisor	31	12	41	11	9999	5	61
2011	Non-supervisor	20	14	38	14	9999	13	165

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	17	83	163
2017	Non-supervisor	15	85	580
2014	Supervisor	12	88	156
2014	Non-supervisor	15	85	661

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	25
2017	Non-supervisor	52	84
2014	Supervisor	26	19
2014	Non-supervisor	57	99

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	54	25
2017	Non-supervisor	61	84
2014	Supervisor	59	19
2014	Non-supervisor	56	99

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	25
2017	Non-supervisor	0	84
2014	Supervisor	26	19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	25
2017	Non-supervisor	84
2014	Supervisor	19
2014	Non-supervisor	99

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	84
2014	Supervisor	0	19

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	25
2017	Non-supervisor	12	84
2014	Non-supervisor	5	99

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	25

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	65	25
2017	Non-supervisor	46	84
2014	Supervisor	48	19
2014	Non-supervisor	35	99

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	25
2017	Non-supervisor	44	84
2014	Supervisor	43	19
2014	Non-supervisor	35	99

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	25
2017	Non-supervisor	51	84
2014	Supervisor	43	19
2014	Non-supervisor	43	99

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	25
2017	Non-supervisor	36	84
2014	Supervisor	53	19
2014	Non-supervisor	31	99

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	25
2017	Non-supervisor	29	84
2014	Supervisor	43	19
2014	Non-supervisor	22	99

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	73	25
2017	Non-supervisor	53	84
2014	Supervisor	68	19
2014	Non-supervisor	56	99

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	29	25
2017	Non-supervisor	29	84
2014	Supervisor	37	19
2014	Non-supervisor	22	99

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Non-supervisor	84
2014	Supervisor	19
2014	Non-supervisor	99

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	84
2014	Supervisor	0	19
2014	Non-supervisor	9	99

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	84
2014	Non-supervisor	8	99

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	34	25
2017	Non-supervisor	44	84
2014	Supervisor	37	19
2014	Non-supervisor	45	99

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	25
2017	Non-supervisor	23	84
2014	Supervisor	26	19
2014	Non-supervisor	18	99

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	20	84
2014	Non-supervisor	13	99

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	73	25
2017	Non-supervisor	49	84
2014	Supervisor	47	19
2014	Non-supervisor	49	99

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	25
2017	Non-supervisor	21	84
2014	Supervisor	31	19
2014	Non-supervisor	20	99

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	32	25
2017	Non-supervisor	16	84
2014	Supervisor	26	19
2014	Non-supervisor	10	99

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	25	25
2017	Non-supervisor	25	84
2014	Non-supervisor	13	99

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	84
2014	Non-supervisor	11	99

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	9	84
2014	Supervisor	0	19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	84
2014	Non-supervisor	13	99

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	84
2014	Non-supervisor	13	99

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	25
2017	Non-supervisor	29	84
2014	Supervisor	26	19
2014	Non-supervisor	27	99

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	77
2014	Non-supervisor	12	95

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	24
2017	Non-supervisor	16	77
2014	Supervisor	26	19
2014	Non-supervisor	28	95

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	77
2014	Non-supervisor	6	95

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	77
2014	Non-supervisor	13	95

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	77
2014	Supervisor	26	19
2014	Non-supervisor	14	95

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	77
2014	Non-supervisor	14	95

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	77
2014	Non-supervisor	10	95

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	9	77
2014	Non-supervisor	16	95

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	27	77
2014	Supervisor	32	19
2014	Non-supervisor	22	95

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	77
2014	Non-supervisor	14	95

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	24
2017	Non-supervisor	48	77
2014	Supervisor	43	19
2014	Non-supervisor	43	95

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	24
2014	Supervisor	0	19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	37	24
2017	Non-supervisor	56	77
2014	Supervisor	53	19
2014	Non-supervisor	50	95

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	77

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	25	24
2017	Non-supervisor	12	77
2014	Non-supervisor	13	95

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	92	8	25
2017	Non-supervisor	93	7	84

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	22	15	11	4	24	9	55	22	163
2017	Non-supervisor	12	14	19	5	6	33	9	47	20	581
2014	Supervisor	13	24	21	5	3	28	6	57	11	157
2014	Non-supervisor	12	13	19	7	4	36	9	45	21	661

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	40	17	6	4	9	1	70	11	163
2017	Non-supervisor	22	30	18	5	4	18	2	66	11	579
2014	Supervisor	21	39	21	5	2	12	0	69	7	157
2014	Non-supervisor	19	26	21	8	4	21	1	58	15	661
2011	Supervisor	23	40	19	6	4	7	1	69	10	196
2011	Non-supervisor	19	33	20	8	6	13	0	61	16	625

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	54	7	2	1	0	11	88	3	163
2017	Non-supervisor	23	51	12	8	1	2	4	78	10	580
2014	Supervisor	24	46	11	3	2	0	13	81	6	156
2014	Non-supervisor	18	52	15	6	4	2	2	74	10	660
2011	Supervisor	23	60	4	1	1	0	10	93	2	196
2011	Non-supervisor	18	56	15	5	3	2	1	76	9	625
2008	Supervisor	32	42	10	3	2	1	10	83	5	213
2008	Non-supervisor	22	46	15	10	4	2	1	71	15	605

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	18	20	4	4	31	15	48	15	163
2017	Non-supervisor	10	23	20	7	5	25	10	51	18	577
2014	Supervisor	6	18	28	4	3	26	13	41	13	156
2014	Non-supervisor	7	20	24	9	5	28	8	42	21	660
2011	Supervisor	8	26	24	5	6	21	10	49	17	196
2011	Non-supervisor	5	21	22	13	6	27	6	39	28	625

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	39	4	1	1	2	12	93	2	162
2017	Non-supervisor	38	36	10	2	0	9	4	86	3	578
2014	Supervisor	35	36	10	2	0	3	14	86	2	156
2014	Non-supervisor	33	34	14	3	1	13	2	79	5	660
2011	Supervisor	38	37	7	3	2	5	9	87	5	195
2011	Non-supervisor	35	38	9	4	2	11	2	82	8	626
2008	Supervisor	40	27	14	2	1	5	11	80	4	214
2008	Non-supervisor	32	36	13	4	1	13	2	79	5	605

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	38	10	2	1	6	12	85	3	160
2017	Non-supervisor	28	35	13	4	2	15	4	77	8	577
2014	Supervisor	29	37	16	1	0	4	14	79	2	156
2014	Non-supervisor	21	31	19	5	3	19	3	66	10	660
2011	Supervisor	30	33	12	6	3	7	9	75	11	196
2011	Non-supervisor	18	33	15	7	6	19	1	65	17	625
2008	Supervisor	34	31	12	6	1	6	10	77	9	214
2008	Non-supervisor	27	36	13	8	5	9	2	70	15	603

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	5	95	163
2017	Non-supervisor	6	94	579
2014	Supervisor	4	96	157
2014	Non-supervisor	6	94	660

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	46	32
2014	Non-supervisor	45	39

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	73	32
2014	Non-supervisor	89	39

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32
2014	Non-supervisor	0	39

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	22	32

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	22	32
2014	Non-supervisor	23	38

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	25	32
2014	Non-supervisor	16	38

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32
2014	Non-supervisor	0	38

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	28	32
2014	Non-supervisor	17	38

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	38	32
2014	Non-supervisor	36	38

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	32	32
2014	Non-supervisor	24	39

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	22	32
2014	Non-supervisor	19	39

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	32
2014	Non-supervisor	19	39

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	41	32
2014	Non-supervisor	47	39

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	17	30

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	30
2014	Non-supervisor	0	36

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	31	30
2014	Non-supervisor	27	36

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	17	30

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	40	30
2014	Non-supervisor	40	36

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	53	30
2014	Non-supervisor	67	36

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	30

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	94	6	32

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	21	15	1	3	38	10	64	8	163
2017	Non-supervisor	12	16	19	2	2	40	9	54	8	579
2014	Supervisor	13	21	19	0	1	39	6	62	3	156
2014	Non-supervisor	11	14	21	2	2	42	7	50	9	661

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	42	14	3	3	15	3	76	8	162
2017	Non-supervisor	22	33	17	3	2	21	3	71	6	580
2014	Supervisor	23	35	22	2	1	15	1	70	4	157
2014	Non-supervisor	19	25	21	4	2	27	2	62	8	660
2011	Supervisor	29	36	19	1	2	13	0	74	4	195
2011	Non-supervisor	21	34	18	6	2	18	0	68	10	624

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	24	25	14	11	1	2	48	26	162
2017	Non-supervisor	25	27	20	13	12	0	3	53	26	577

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	27	34	19	11	0	0	36	30	163
2017	Non-supervisor	21	31	27	12	7	1	1	53	20	581

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	32	33	15	7	0	1	44	23	161
2017	Non-supervisor	34	30	19	10	4	1	2	66	15	576

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	28	23	25	16	0	0	36	41	162
2017	Non-supervisor	24	24	25	11	13	1	2	49	25	581

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	27	19	8	4	1	5	68	13	162
2017	Non-supervisor	55	16	6	2	1	1	17	88	5	578

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	30	24	10	6	1	0	60	16	163
2017	Non-supervisor	38	28	18	8	6	0	2	68	14	580

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	36	28	7	4	0	1	61	11	162
2017	Non-supervisor	29	35	19	11	4	1	2	65	16	580

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	36	27	14	9	0	0	50	23	163
2017	Non-supervisor	29	27	26	11	5	1	2	58	16	580

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	33	22	12	6	0	1	59	19	162
2017	Non-supervisor	33	31	19	9	5	1	3	66	14	580

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	34	22	9	6	0	2	62	15	163
2017	Non-supervisor	39	30	18	6	3	1	3	72	9	580

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	71	17	5	4	2	0	1	89	6	163
2017	Non-supervisor	57	24	11	4	3	0	1	81	7	581

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	78	9	3	5	2	1	3	90	7	163
2017	Non-supervisor	76	9	5	3	2	1	4	89	6	579

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	27	10	6	3	0	1	81	8	162
2017	Non-supervisor	55	27	8	4	2	1	3	85	7	581

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	68	14	6	7	2	0	3	84	9	162
2017	Non-supervisor	64	15	8	5	4	1	3	82	10	579

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	29	11	8	5	0	1	76	14	163
2017	Non-supervisor	62	5	1	1	0	1	30	97	1	579

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	68	16	8	2	3	0	4	88	4	162
2017	Non-supervisor	64	19	5	2	0	1	8	91	3	578

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	77	11	3	3	3	0	3	91	7	163
2017	Non-supervisor	58	14	9	5	7	2	6	79	12	581

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	26	11	5	2	0	1	82	7	162
2017	Non-supervisor	47	30	13	4	2	1	4	81	5	579

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	27	43	15	5	1	0	35	20	163
2017	Non-supervisor	15	38	31	11	3	1	0	54	14	581

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	22	39	22	11	0	1	33	28	162
2017	Non-supervisor	4	14	38	29	14	0	1	43	19	580

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	40	23	8	4	8	1	61	13	162
2017	Non-supervisor	14	38	22	10	7	9	0	57	19	580

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	51	17	7	7	4	0	68	14	162
2017	Non-supervisor	19	39	21	11	7	4	0	60	19	580

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	13	87	162
2017	Non-supervisor	15	85	580
2014	Supervisor	7	93	157
2014	Non-supervisor	11	89	661

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	91	9	22
2017	Non-supervisor	81	19	88
2014	Supervisor	85	15	12
2014	Non-supervisor	83	17	75

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	59	0	5	0	0	0	95	5	20
2017	Non-supervisor	53	34	2	3	4	0	5	91	7	71
2014	Supervisor	62	28	0	0	0	10	0	100	0	10
2014	Non-supervisor	55	30	7	4	4	0	0	85	8	62

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	25	23	12	7	2	0	33	67	162
2017	Non-supervisor	40	23	16	10	6	4	1	42	58	581

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	107
2017	Non-supervisor	23	320

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	107
2017	Non-supervisor	28	320

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	15	107
2017	Non-supervisor	16	320

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	71	107
2017	Non-supervisor	46	320

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	107
2017	Non-supervisor	7	320

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	107
2017	Non-supervisor	40	320

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	15	51	22	5	4	4	106
2017	Non-supervisor	7	58	15	9	1	10	305

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	28	13	15	10	1	15	54	30	108
2017	Non-supervisor	16	25	13	17	18	2	9	46	39	321

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	2	10	13	8	21	6	40	22	54	108
2017	Non-supervisor	7	12	14	13	18	5	31	30	49	321

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Library and Archives Canada by Question 38. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me