2017 Public Service Employee Survey Results for Library and Archives Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	35	3	8	3	86	11	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	48	5	5	3	88	7	177
2017	University certificate or diploma below the bachelor's level	73	18	4	4	0	91	4	22
2017	Bachelor's degree	35	52	4	6	2	87	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	47	5	9	4	82	14	250
2014	Secondary or high school graduation certificate or equivalent or less	34	47	9	9	1	81	9	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	43	4	12	3	81	15	192
2014	University certificate or diploma below the bachelor's level	42	48	3	3	3	90	7	29
2014	Bachelor's degree	33	54	3	8	2	87	10	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	47	9	13	5	74	17	265
2011	Secondary or high school graduation certificate or equivalent or less	39	44	4	10	4	82	14	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	47	6	10	3	80	13	203
2011	University certificate or diploma below the bachelor's level	35	46	3	11	6	81	16	38
2011	Bachelor's degree	30	46	4	13	6	76	20	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	40	9	18	9	64	27	271
2008	Secondary or high school graduation certificate or equivalent or less	37	45	8	8	3	82	11	166
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	47	2	11	3	85	13	183
2008	University certificate or diploma below the bachelor's level	34	51	6	9	0	85	9	30
2008	Bachelor's degree	31	52	2	8	6	83	15	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	4	12	6	77	19	275

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	23	3	1	2	0	2	94	3	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	33	5	3	1	0	0	92	4	178
2017	University certificate or diploma below the bachelor's level	73	22	0	4	0	0	0	96	4	22
2017	Bachelor's degree	64	29	3	3	1	0	0	94	4	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	33	2	3	0	0	1	95	4	251
2014	Secondary or high school graduation certificate or equivalent or less	52	38	6	3	1	0	0	90	4	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	32	5	4	1	2	0	89	6	192
2014	University certificate or diploma below the bachelor's level	61	28	3	3	0	0	4	93	3	29
2014	Bachelor's degree	67	24	4	4	1	0	1	92	5	187
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	29	5	3	1	0	0	91	4	265
2011	Secondary or high school graduation certificate or equivalent or less	65	24	5	3	1	1	1	91	4	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	32	3	7	1	1	1	89	8	203
2011	University certificate or diploma below the bachelor's level	62	31	3	3	0	2	0	94	3	38
2011	Bachelor's degree	66	22	6	6	0	0	0	88	6	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	31	5	5	1	0	1	88	7	271
2008	Secondary or high school graduation certificate or equivalent or less	62	28	7	2	1	0	1	90	3	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	26	7	6	2	0	1	85	8	182
2008	University certificate or diploma below the bachelor's level	38	48	8	3	0	0	3	88	4	30
2008	Bachelor's degree	65	25	2	5	1	0	1	91	7	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	26	6	5	2	0	0	86	7	275

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	25	4	4	2	0	90	5	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	32	11	6	2	0	81	8	178
2017	University certificate or diploma below the bachelor's level	60	27	4	9	0	0	87	9	22
2017	Bachelor's degree	51	35	7	6	1	0	87	6	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	31	4	8	3	1	85	11	252
2014	Secondary or high school graduation certificate or equivalent or less	50	33	10	5	1	1	83	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	31	7	9	3	0	81	12	192
2014	University certificate or diploma below the bachelor's level	51	39	3	6	0	0	90	6	29
2014	Bachelor's degree	57	28	7	7	1	0	86	8	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	29	7	7	2	0	83	9	265
2011	Secondary or high school graduation certificate or equivalent or less	60	26	6	3	3	1	87	7	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	37	8	8	4	0	79	12	203
2011	University certificate or diploma below the bachelor's level	49	39	0	8	5	0	88	12	38
2011	Bachelor's degree	57	30	6	4	4	0	87	8	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	30	5	11	3	0	80	14	271
2008	Secondary or high school graduation certificate or equivalent or less	54	27	9	7	4	1	81	10	166
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	9	11	6	1	74	17	183
2008	University certificate or diploma below the bachelor's level	48	37	6	6	3	0	85	9	30
2008	Bachelor's degree	53	24	9	11	3	0	77	14	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	30	7	11	4	0	78	15	275

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	30	8	5	5	0	1	82	10	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	41	7	3	3	0	0	87	7	177
2017	University certificate or diploma below the bachelor's level	50	36	5	9	0	0	0	86	9	22
2017	Bachelor's degree	45	39	6	7	2	0	0	84	10	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	37	7	7	1	0	0	85	8	252
2014	Secondary or high school graduation certificate or equivalent or less	45	41	8	4	3	0	0	86	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	42	5	7	3	0	0	85	10	191
2014	University certificate or diploma below the bachelor's level	37	59	0	0	3	0	0	97	3	29
2014	Bachelor's degree	44	39	5	10	2	0	0	83	12	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	40	9	6	3	0	0	82	9	265
2011	Secondary or high school graduation certificate or equivalent or less	51	39	3	5	2	0	0	90	7	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	10	7	2	1	1	80	10	202
2011	University certificate or diploma below the bachelor's level	45	40	7	5	3	0	0	84	8	37
2011	Bachelor's degree	40	36	12	8	3	0	0	77	11	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	39	8	8	3	0	0	81	11	272

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	35	11	7	3	0	2	78	11	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	42	12	8	5	1	1	74	13	178
2017	University certificate or diploma below the bachelor's level	45	40	15	0	0	0	0	85	0	22
2017	Bachelor's degree	32	43	12	9	5	0	0	75	13	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	48	9	14	2	0	0	75	16	251
2014	Secondary or high school graduation certificate or equivalent or less	34	42	9	12	4	0	0	76	16	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	11	12	3	0	1	73	16	192
2014	University certificate or diploma below the bachelor's level	35	30	18	11	7	0	0	65	18	29
2014	Bachelor's degree	31	42	11	13	3	0	1	73	16	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	42	13	15	5	0	1	66	21	265
2011	Secondary or high school graduation certificate or equivalent or less	28	46	12	8	5	0	1	74	13	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	44	16	9	4	1	0	72	12	200
2011	University certificate or diploma below the bachelor's level	17	47	13	20	3	0	0	64	23	38
2011	Bachelor's degree	22	45	14	13	5	0	1	68	18	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	38	15	18	9	0	1	58	27	272
2008	Secondary or high school graduation certificate or equivalent or less	27	46	12	8	4	1	2	76	12	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	41	18	9	5	1	0	69	14	183
2008	University certificate or diploma below the bachelor's level	24	40	19	14	3	0	0	64	17	30
2008	Bachelor's degree	24	46	11	14	6	0	0	70	20	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	41	15	11	4	0	2	68	16	275

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	35	14	2	2	0	0	82	4	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	34	15	6	2	1	1	77	8	177
2017	University certificate or diploma below the bachelor's level	54	41	4	0	0	0	0	96	0	22
2017	Bachelor's degree	41	43	10	5	1	0	0	83	6	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	36	4	3	1	0	0	92	4	252
2014	Secondary or high school graduation certificate or equivalent or less	37	39	18	2	3	1	0	76	5	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	11	5	5	0	0	78	10	192
2014	University certificate or diploma below the bachelor's level	34	49	6	6	4	0	0	83	11	29
2014	Bachelor's degree	36	36	9	10	9	0	0	73	19	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	38	6	4	3	0	0	87	7	265
2011	Secondary or high school graduation certificate or equivalent or less	45	39	6	4	5	0	1	85	9	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	42	11	5	5	0	0	79	10	201
2011	University certificate or diploma below the bachelor's level	46	28	13	12	0	0	0	74	12	38
2011	Bachelor's degree	38	35	15	8	4	0	0	73	12	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	38	5	7	4	0	0	84	11	271
2008	Secondary or high school graduation certificate or equivalent or less	42	32	15	3	7	1	0	74	10	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	18	3	3	1	0	76	6	183
2008	University certificate or diploma below the bachelor's level	42	43	7	8	0	0	0	85	8	30
2008	Bachelor's degree	46	34	7	8	5	0	0	79	13	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	41	3	4	3	0	0	90	7	276

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	33	6	4	1	0	0	89	5	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	40	7	2	2	0	1	89	4	177
2017	University certificate or diploma below the bachelor's level	55	31	9	4	0	0	0	86	4	22
2017	Bachelor's degree	47	38	7	6	2	0	0	85	8	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	34	3	5	1	0	0	91	6	252
2014	Secondary or high school graduation certificate or equivalent or less	41	42	9	5	2	1	0	84	8	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	38	7	5	6	0	0	83	10	192
2014	University certificate or diploma below the bachelor's level	34	49	3	7	8	0	0	83	15	29
2014	Bachelor's degree	40	36	10	7	7	0	1	76	14	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	35	5	4	2	0	0	88	7	265
2011	Secondary or high school graduation certificate or equivalent or less	44	39	6	8	2	0	0	84	11	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	47	9	3	1	1	0	87	4	201
2011	University certificate or diploma below the bachelor's level	38	44	10	2	6	0	0	82	8	38
2011	Bachelor's degree	42	43	7	4	4	0	0	85	8	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	38	4	5	4	0	0	87	9	272
2008	Secondary or high school graduation certificate or equivalent or less	39	40	11	4	6	1	0	80	9	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	44	11	2	2	0	0	85	4	183
2008	University certificate or diploma below the bachelor's level	40	45	12	0	4	0	0	84	4	30
2008	Bachelor's degree	47	37	6	3	7	0	0	83	10	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	38	4	3	1	0	0	92	4	276

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	40	3	5	0	0	92	5	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	6	8	2	0	84	10	177
2017	University certificate or diploma below the bachelor's level	55	36	9	0	0	0	91	0	22
2017	Bachelor's degree	47	39	9	5	0	0	86	5	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	46	7	3	0	1	90	3	252
2014	Secondary or high school graduation certificate or equivalent or less	41	43	9	6	1	0	84	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	9	3	3	0	84	6	192
2014	University certificate or diploma below the bachelor's level	29	65	0	6	0	0	94	6	29
2014	Bachelor's degree	44	40	9	3	3	0	85	6	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	36	13	5	1	0	81	6	265

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	26	8	5	2	0	2	86	6	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	33	9	4	4	1	2	82	9	177
2017	University certificate or diploma below the bachelor's level	41	40	10	0	4	0	5	85	5	22
2017	Bachelor's degree	44	32	14	5	4	1	1	77	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	8	7	2	0	1	82	10	252
2014	Secondary or high school graduation certificate or equivalent or less	35	39	12	9	4	0	1	75	12	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	14	8	6	0	1	72	14	191
2014	University certificate or diploma below the bachelor's level	27	49	11	4	8	0	0	77	12	29
2014	Bachelor's degree	41	32	14	5	5	2	1	75	10	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	34	15	6	3	1	1	76	9	265
2011	Secondary or high school graduation certificate or equivalent or less	43	35	10	7	3	0	1	79	10	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	17	8	3	1	2	71	11	203
2011	University certificate or diploma below the bachelor's level	27	44	10	8	6	3	3	75	14	38
2011	Bachelor's degree	40	30	10	10	7	2	1	72	17	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	13	10	6	0	0	71	16	272

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	24	12	3	3	4	18	78	7	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	29	16	5	6	3	16	67	14	177
2017	University certificate or diploma below the bachelor's level	22	33	0	9	13	0	22	71	29	22
2017	Bachelor's degree	21	25	17	8	8	3	17	59	21	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	22	13	7	11	5	22	57	25	251
2014	Secondary or high school graduation certificate or equivalent or less	30	19	16	10	4	5	16	62	18	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	24	17	6	9	3	18	60	19	192
2014	University certificate or diploma below the bachelor's level	17	27	8	10	16	0	22	57	34	29
2014	Bachelor's degree	27	19	15	6	8	4	21	62	19	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	16	13	13	10	4	27	46	35	264
2011	Secondary or high school graduation certificate or equivalent or less	32	21	13	5	4	3	22	70	13	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	17	18	8	6	4	18	58	19	203
2011	University certificate or diploma below the bachelor's level	16	29	5	13	21	0	17	54	41	38
2011	Bachelor's degree	24	20	12	7	14	3	20	57	27	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	19	10	10	19	3	21	48	39	272
2008	Secondary or high school graduation certificate or equivalent or less	34	24	13	8	5	1	15	69	16	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	26	11	9	9	3	10	67	21	183
2008	University certificate or diploma below the bachelor's level	30	25	10	7	11	0	17	66	21	29
2008	Bachelor's degree	28	24	13	7	8	2	17	65	18	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	17	10	15	12	6	17	51	35	275

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	42	12	2	1	1	0	85	3	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	41	10	5	3	0	1	82	8	178
2017	University certificate or diploma below the bachelor's level	49	36	9	5	0	0	0	86	5	22
2017	Bachelor's degree	34	44	9	9	4	0	0	78	13	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	47	6	4	2	0	0	88	6	252
2014	Secondary or high school graduation certificate or equivalent or less	35	42	14	5	3	0	0	77	9	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	47	12	6	5	0	0	77	11	192
2014	University certificate or diploma below the bachelor's level	24	52	13	7	4	0	0	76	11	29
2014	Bachelor's degree	31	40	13	8	7	1	0	72	15	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	46	13	7	2	0	0	78	9	264
2011	Secondary or high school graduation certificate or equivalent or less	42	38	11	6	3	0	0	80	9	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	16	6	6	0	0	72	12	203
2011	University certificate or diploma below the bachelor's level	35	36	17	0	11	0	0	72	11	38
2011	Bachelor's degree	27	37	14	13	7	0	1	64	21	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	45	9	11	12	0	0	68	24	271
2008	Secondary or high school graduation certificate or equivalent or less	42	35	11	7	4	1	0	77	11	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	43	16	6	2	0	0	77	8	182
2008	University certificate or diploma below the bachelor's level	42	28	17	10	3	0	0	70	14	30
2008	Bachelor's degree	42	38	9	7	4	0	0	80	11	157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	43	9	7	4	0	0	80	11	273

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	30	17	9	6	1	0	68	15	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	17	11	7	1	0	64	18	178
2017	University certificate or diploma below the bachelor's level	40	36	5	9	9	0	0	77	18	22
2017	Bachelor's degree	26	39	15	10	9	1	0	65	19	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	15	10	8	0	1	66	18	252
2014	Secondary or high school graduation certificate or equivalent or less	27	33	18	13	7	2	1	61	21	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	16	12	8	0	0	65	20	192
2014	University certificate or diploma below the bachelor's level	6	43	13	10	23	0	4	52	34	29
2014	Bachelor's degree	27	34	19	13	7	0	0	61	20	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	16	12	6	1	0	65	18	265
2011	Secondary or high school graduation certificate or equivalent or less	27	31	16	15	12	0	0	58	26	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	44	14	14	8	0	0	64	22	203
2011	University certificate or diploma below the bachelor's level	16	40	18	13	10	0	2	57	24	38
2011	Bachelor's degree	14	41	16	15	14	0	1	56	29	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	32	16	20	15	0	0	50	34	272

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	45	13	4	2	0	1	82	5	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	44	14	8	5	0	0	74	12	178
2017	University certificate or diploma below the bachelor's level	44	41	10	4	0	0	0	85	4	22
2017	Bachelor's degree	36	45	8	7	4	1	0	81	11	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	52	10	9	2	0	0	80	10	252

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	42	8	1	3	0	2	88	4	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	10	3	2	1	0	85	5	178
2017	University certificate or diploma below the bachelor's level	49	36	10	4	0	0	0	85	4	22
2017	Bachelor's degree	37	43	9	6	3	2	0	82	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	37	9	4	2	0	0	86	6	252
2014	Secondary or high school graduation certificate or equivalent or less	38	46	8	6	1	1	0	85	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	43	9	4	2	1	1	84	6	192
2014	University certificate or diploma below the bachelor's level	24	56	0	3	12	0	4	84	16	29
2014	Bachelor's degree	39	46	10	4	1	0	0	85	5	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	37	10	4	1	1	0	85	6	265
2011	Secondary or high school graduation certificate or equivalent or less	34	38	17	7	2	2	0	74	9	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	42	15	8	4	1	0	73	12	203
2011	University certificate or diploma below the bachelor's level	24	55	11	8	0	3	0	81	8	37
2011	Bachelor's degree	29	39	16	10	6	0	0	68	16	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	32	11	12	13	2	0	62	26	271
2008	Secondary or high school graduation certificate or equivalent or less	44	36	14	4	1	1	0	81	5	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	35	13	6	2	0	0	79	8	183
2008	University certificate or diploma below the bachelor's level	40	40	14	3	0	3	0	82	4	30
2008	Bachelor's degree	45	38	7	5	4	1	0	84	9	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	6	6	6	1	0	82	12	275

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	33	20	5	5	1	69	11	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	35	17	8	8	0	67	16	178
2017	University certificate or diploma below the bachelor's level	36	35	5	19	4	0	71	24	22
2017	Bachelor's degree	29	40	15	9	7	1	69	16	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	12	11	6	0	70	18	251

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	26	10	1	1	0	0	88	2	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	27	10	3	1	1	0	86	4	178
2017	University certificate or diploma below the bachelor's level	59	37	4	0	0	0	0	96	0	22
2017	Bachelor's degree	46	43	7	5	0	0	0	89	5	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	38	5	2	1	0	0	91	4	252
2014	Secondary or high school graduation certificate or equivalent or less	61	30	7	1	0	0	0	92	1	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	31	5	2	1	0	0	92	3	190
2014	University certificate or diploma below the bachelor's level	62	27	3	4	4	0	0	89	8	29
2014	Bachelor's degree	51	33	12	1	2	0	1	84	4	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	32	7	1	2	1	0	90	3	265
2011	Secondary or high school graduation certificate or equivalent or less	61	30	7	2	1	0	0	91	2	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	33	11	2	0	1	0	86	2	203
2011	University certificate or diploma below the bachelor's level	37	44	13	3	3	0	0	81	5	38
2011	Bachelor's degree	48	36	11	4	1	0	0	84	5	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	30	7	7	2	0	0	83	9	271

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	39	17	7	4	2	1	72	10	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	43	11	7	7	0	0	75	14	178
2017	University certificate or diploma below the bachelor's level	40	27	19	9	4	0	0	67	14	22
2017	Bachelor's degree	28	43	14	11	3	1	1	71	15	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	9	7	5	0	0	78	12	252
2014	Secondary or high school graduation certificate or equivalent or less	22	45	12	14	5	0	2	68	20	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	18	10	5	0	0	66	16	191
2014	University certificate or diploma below the bachelor's level	4	52	10	17	8	4	4	61	27	29
2014	Bachelor's degree	20	47	15	13	4	1	0	68	17	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	42	14	15	8	0	1	63	23	265
2011	Secondary or high school graduation certificate or equivalent or less	31	44	13	4	8	0	1	75	12	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	34	22	12	5	1	0	61	17	203
2011	University certificate or diploma below the bachelor's level	16	35	26	18	3	3	0	52	21	38
2011	Bachelor's degree	18	44	15	13	9	1	1	62	22	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	35	11	20	17	0	0	53	37	272

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	35	19	2	6	0	2	73	7	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	39	13	3	8	0	1	76	11	177
2017	University certificate or diploma below the bachelor's level	54	22	9	10	4	0	0	76	14	22
2017	Bachelor's degree	30	40	18	5	6	1	1	71	11	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	44	9	6	6	0	0	79	12	251
2014	Secondary or high school graduation certificate or equivalent or less	26	41	16	10	5	2	1	68	15	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31	22	8	4	0	0	66	12	191
2014	University certificate or diploma below the bachelor's level	14	36	21	10	15	0	4	52	27	29
2014	Bachelor's degree	30	36	17	11	4	0	1	67	16	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	14	10	6	0	0	71	15	265

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	37	15	4	3	0	1	78	7	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	14	4	3	1	1	78	8	178
2017	University certificate or diploma below the bachelor's level	31	54	9	5	0	0	0	86	5	22
2017	Bachelor's degree	29	39	16	11	5	0	0	69	15	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	49	9	8	4	2	1	78	12	252
2014	Secondary or high school graduation certificate or equivalent or less	32	40	15	8	4	1	0	72	12	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	40	18	10	4	0	0	68	14	192
2014	University certificate or diploma below the bachelor's level	19	49	18	3	11	0	0	68	14	29
2014	Bachelor's degree	29	43	13	12	2	0	1	73	13	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	18	9	6	1	1	66	16	265
2011	Secondary or high school graduation certificate or equivalent or less	36	40	12	7	4	0	1	77	11	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	39	14	8	2	2	1	74	11	202
2011	University certificate or diploma below the bachelor's level	31	37	16	5	8	3	0	70	14	37
2011	Bachelor's degree	26	39	16	15	2	1	1	67	17	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	43	12	15	10	1	1	63	25	271

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	37	14	1	0	0	85	1	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	9	4	2	1	86	5	177
2017	University certificate or diploma below the bachelor's level	58	38	4	0	0	0	96	0	22
2017	Bachelor's degree	38	43	10	7	3	0	81	10	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	43	8	5	0	0	87	6	252
2014	Secondary or high school graduation certificate or equivalent or less	45	42	8	4	1	0	87	6	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	13	5	2	0	80	7	192
2014	University certificate or diploma below the bachelor's level	63	19	10	0	8	0	82	8	29
2014	Bachelor's degree	40	36	11	9	3	0	76	13	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	41	14	3	2	0	81	5	264
2011	Secondary or high school graduation certificate or equivalent or less	50	38	6	3	2	0	89	5	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	49	10	6	4	0	81	9	203
2011	University certificate or diploma below the bachelor's level	38	46	6	5	6	0	84	11	38
2011	Bachelor's degree	31	43	13	9	4	0	74	14	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	43	9	12	5	0	74	17	272
2008	Secondary or high school graduation certificate or equivalent or less	43	38	9	5	4	1	82	9	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	40	9	5	1	0	85	6	183
2008	University certificate or diploma below the bachelor's level	42	46	3	9	0	0	88	9	30
2008	Bachelor's degree	45	40	5	4	5	0	85	10	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	45	6	6	3	0	85	9	275

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	32	11	2	1	0	0	86	3	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	39	10	2	2	0	2	86	4	178
2017	University certificate or diploma below the bachelor's level	78	13	0	9	0	0	0	91	9	21
2017	Bachelor's degree	49	31	11	4	3	0	1	82	7	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	35	10	7	4	0	2	79	10	252
2014	Secondary or high school graduation certificate or equivalent or less	47	34	11	5	1	0	2	82	6	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	34	15	3	3	1	0	79	6	192
2014	University certificate or diploma below the bachelor's level	45	29	13	6	6	0	0	74	12	29
2014	Bachelor's degree	46	34	15	3	0	0	2	81	3	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	12	7	3	0	1	78	10	265
2011	Secondary or high school graduation certificate or equivalent or less	40	27	22	5	3	0	2	69	9	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	20	6	3	0	3	70	9	201
2011	University certificate or diploma below the bachelor's level	25	42	13	15	3	0	3	69	18	38
2011	Bachelor's degree	38	30	18	5	3	1	4	72	9	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	32	14	13	6	0	1	67	19	272
2008	Secondary or high school graduation certificate or equivalent or less	27	35	26	8	3	0	2	63	11	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	19	12	5	0	1	64	17	182
2008	University certificate or diploma below the bachelor's level	27	41	13	6	13	0	0	68	19	30
2008	Bachelor's degree	23	32	23	14	7	0	0	55	21	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	31	22	15	8	1	1	55	23	273

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	24	27	25	16	2	1	41	31	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	27	38	14	8	2	3	23	36	177
2017	University certificate or diploma below the bachelor's level	14	9	28	23	18	8	0	45	25	22
2017	Bachelor's degree	7	23	38	19	10	1	4	30	31	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	17	42	25	7	2	1	33	23	251
2014	Secondary or high school graduation certificate or equivalent or less	8	27	35	15	12	0	3	28	37	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	26	34	19	6	1	2	25	39	192
2014	University certificate or diploma below the bachelor's level	13	28	34	13	4	4	4	19	44	29
2014	Bachelor's degree	9	27	36	14	9	1	4	24	37	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	29	30	13	7	1	3	21	48	265
2011	Secondary or high school graduation certificate or equivalent or less	15	32	25	14	9	2	3	24	50	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	29	26	11	7	2	2	19	54	200
2011	University certificate or diploma below the bachelor's level	19	42	31	8	0	0	0	8	60	38
2011	Bachelor's degree	30	29	28	7	3	1	2	11	60	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	32	19	5	3	0	1	8	73	272
2008	Secondary or high school graduation certificate or equivalent or less	8	35	34	14	5	2	4	20	45	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	36	28	13	8	1	1	21	50	183
2008	University certificate or diploma below the bachelor's level	0	30	35	27	4	4	0	32	31	30
2008	Bachelor's degree	16	27	39	10	5	1	2	16	44	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	31	34	15	5	0	1	21	44	276

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	14	22	26	22	7	2	53	22	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	16	32	23	15	4	2	41	25	177
2017	University certificate or diploma below the bachelor's level	9	9	24	14	18	26	0	43	25	22
2017	Bachelor's degree	7	15	30	25	14	4	5	42	24	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	10	38	29	13	2	2	43	17	250
2014	Secondary or high school graduation certificate or equivalent or less	14	17	32	19	11	4	3	32	33	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	24	34	16	9	2	1	26	39	192
2014	University certificate or diploma below the bachelor's level	6	31	34	8	3	5	12	14	45	28
2014	Bachelor's degree	10	26	34	15	9	4	3	25	38	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30	32	7	5	1	4	12	54	264
2011	Secondary or high school graduation certificate or equivalent or less	17	20	31	13	12	6	2	27	40	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	23	28	12	7	4	1	20	51	201
2011	University certificate or diploma below the bachelor's level	18	35	25	16	3	0	3	20	54	38
2011	Bachelor's degree	33	26	28	9	5	0	1	13	59	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	27	18	5	4	2	1	9	73	271
2008	Secondary or high school graduation certificate or equivalent or less	12	26	29	21	7	3	3	30	39	166
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	36	11	14	3	1	26	37	182
2008	University certificate or diploma below the bachelor's level	7	18	24	37	14	0	0	51	25	28
2008	Bachelor's degree	17	21	36	15	6	1	4	23	40	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	26	30	15	8	1	3	24	45	275

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	18	30	20	13	6	3	36	31	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	20	27	13	14	5	6	30	39	176
2017	University certificate or diploma below the bachelor's level	4	5	40	19	14	9	9	40	12	22
2017	Bachelor's degree	10	17	35	20	11	2	5	34	29	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	35	17	9	1	3	26	37	250
2014	Secondary or high school graduation certificate or equivalent or less	18	28	25	11	12	3	5	24	49	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	28	23	11	10	2	4	23	52	192
2014	University certificate or diploma below the bachelor's level	13	28	22	3	15	9	9	22	51	29
2014	Bachelor's degree	15	30	19	14	10	4	7	27	51	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	22	11	5	2	4	17	59	264
2011	Secondary or high school graduation certificate or equivalent or less	12	24	31	13	9	5	6	24	40	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	22	28	16	8	5	3	27	43	201
2011	University certificate or diploma below the bachelor's level	18	33	35	6	3	6	0	9	54	38
2011	Bachelor's degree	24	22	31	11	6	1	5	18	49	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	25	15	8	6	2	5	15	68	272
2008	Secondary or high school graduation certificate or equivalent or less	12	23	27	19	6	7	6	29	40	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	29	24	16	10	6	3	29	45	183
2008	University certificate or diploma below the bachelor's level	0	30	30	14	7	3	15	26	37	29
2008	Bachelor's degree	15	18	32	20	10	2	3	32	35	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	24	29	15	6	1	3	22	47	276

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	2	12	27	33	20	4	3	57	15	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	15	31	22	19	1	4	44	23	176
2017	University certificate or diploma below the bachelor's level	0	8	33	19	31	9	0	55	9	22
2017	Bachelor's degree	7	11	28	31	19	0	4	52	19	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	16	31	32	16	0	1	49	20	244
2014	Secondary or high school graduation certificate or equivalent or less	5	14	31	27	17	3	3	47	20	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	18	32	25	14	2	2	42	25	191
2014	University certificate or diploma below the bachelor's level	9	14	33	10	20	0	14	35	27	28
2014	Bachelor's degree	4	13	31	28	14	4	5	47	19	187
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	16	31	23	12	1	4	37	30	263
2011	Secondary or high school graduation certificate or equivalent or less	6	16	32	24	15	2	4	42	23	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	19	35	19	9	4	4	30	32	201
2011	University certificate or diploma below the bachelor's level	5	17	35	29	11	3	0	41	23	38
2011	Bachelor's degree	13	12	37	19	15	1	4	35	26	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	19	25	18	8	2	6	28	45	269
2008	Secondary or high school graduation certificate or equivalent or less	5	20	33	27	9	3	3	38	27	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	18	32	28	11	2	3	42	25	183
2008	University certificate or diploma below the bachelor's level	0	16	30	35	7	0	12	48	18	29
2008	Bachelor's degree	9	18	34	27	10	1	1	38	28	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	23	37	21	7	1	2	29	33	275

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	15	29	23	19	4	2	45	24	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	19	30	16	14	2	6	33	35	177
2017	University certificate or diploma below the bachelor's level	18	9	19	27	23	4	0	52	28	22
2017	Bachelor's degree	16	19	33	14	14	0	5	29	36	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	20	37	14	7	1	2	21	41	249
2014	Secondary or high school graduation certificate or equivalent or less	14	24	27	20	11	1	3	32	40	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	25	29	12	14	1	2	27	43	192
2014	University certificate or diploma below the bachelor's level	10	28	21	9	20	0	12	33	44	29
2014	Bachelor's degree	13	24	30	15	10	4	4	27	41	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	27	25	11	5	1	7	17	56	264
2011	Secondary or high school graduation certificate or equivalent or less	14	24	31	16	11	2	2	29	40	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	32	18	12	9	3	3	22	59	201
2011	University certificate or diploma below the bachelor's level	18	38	26	11	5	0	3	17	57	38
2011	Bachelor's degree	24	25	29	12	6	1	4	18	52	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	21	21	9	4	1	4	14	63	272
2008	Secondary or high school graduation certificate or equivalent or less	12	35	24	16	10	1	3	27	48	166
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	34	29	14	8	1	2	23	47	183
2008	University certificate or diploma below the bachelor's level	23	17	29	24	7	0	0	31	40	30
2008	Bachelor's degree	22	32	24	11	6	2	3	18	57	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	27	22	10	3	0	6	14	63	276

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	16	23	27	19	6	1	50	25	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	20	22	27	13	5	7	45	30	177
2017	University certificate or diploma below the bachelor's level	14	10	22	13	17	23	0	40	31	22
2017	Bachelor's degree	8	13	27	29	16	2	5	48	23	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	13	31	29	14	3	3	46	21	251
2014	Secondary or high school graduation certificate or equivalent or less	11	19	26	22	14	4	4	39	32	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	15	28	25	13	5	5	43	27	192
2014	University certificate or diploma below the bachelor's level	10	13	31	17	12	12	4	35	28	29
2014	Bachelor's degree	9	11	28	29	12	4	6	46	23	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	28	16	12	3	7	30	39	263
2011	Secondary or high school graduation certificate or equivalent or less	7	16	29	24	11	4	9	40	26	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	20	26	19	12	5	6	35	36	201
2011	University certificate or diploma below the bachelor's level	7	23	21	27	20	0	2	47	31	38
2011	Bachelor's degree	11	14	32	20	15	3	7	38	27	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	25	21	15	10	4	5	27	49	271
2008	Secondary or high school graduation certificate or equivalent or less	17	25	27	14	12	3	3	27	44	166
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	27	26	18	15	3	3	36	36	182
2008	University certificate or diploma below the bachelor's level	11	16	39	21	3	3	7	27	29	30
2008	Bachelor's degree	20	20	30	18	6	2	4	25	43	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	32	14	8	2	3	23	43	276

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	14	30	24	14	9	2	42	24	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	30	17	12	5	6	32	35	177
2017	University certificate or diploma below the bachelor's level	9	4	37	41	5	4	0	47	14	22
2017	Bachelor's degree	13	17	40	16	9	3	2	27	31	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	24	44	13	5	2	2	19	35	250
2014	Secondary or high school graduation certificate or equivalent or less	13	21	29	17	12	4	3	32	37	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	19	30	15	13	5	2	31	37	192
2014	University certificate or diploma below the bachelor's level	14	23	26	9	4	4	19	18	48	29
2014	Bachelor's degree	13	21	32	12	12	6	4	26	38	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	25	31	9	5	3	3	15	52	264

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	29	3	4	1	1	3	92	5	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	33	4	6	3	0	1	87	9	178
2017	University certificate or diploma below the bachelor's level	69	22	4	0	4	0	0	91	4	22
2017	Bachelor's degree	64	26	4	4	1	1	1	91	5	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	25	4	7	1	0	1	88	8	252
2014	Secondary or high school graduation certificate or equivalent or less	63	25	7	1	1	0	2	90	2	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	25	5	6	4	0	0	85	10	192
2014	University certificate or diploma below the bachelor's level	73	24	3	0	0	0	0	97	0	29
2014	Bachelor's degree	64	24	3	5	2	1	1	90	7	187
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	18	4	7	0	0	1	88	7	265
2011	Secondary or high school graduation certificate or equivalent or less	64	24	6	2	1	0	1	90	4	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	25	8	4	3	1	1	85	7	201
2011	University certificate or diploma below the bachelor's level	56	38	3	0	3	0	0	94	3	37
2011	Bachelor's degree	64	25	5	4	2	0	0	89	7	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	27	2	6	3	0	0	88	10	272
2008	Secondary or high school graduation certificate or equivalent or less	64	23	6	4	1	1	2	89	5	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	20	5	9	6	1	2	79	16	183
2008	University certificate or diploma below the bachelor's level	55	32	4	3	3	0	4	90	6	30
2008	Bachelor's degree	67	20	4	5	3	0	0	87	8	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	20	5	7	2	0	0	86	9	275

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	34	17	8	7	3	6	64	17	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	36	15	6	6	8	5	69	14	178
2017	University certificate or diploma below the bachelor's level	23	41	18	5	0	5	8	74	6	22
2017	Bachelor's degree	23	34	17	8	5	6	6	65	16	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	29	15	7	8	9	5	65	18	252
2014	Secondary or high school graduation certificate or equivalent or less	30	34	14	8	8	4	1	68	17	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	29	14	8	8	4	6	67	17	191
2014	University certificate or diploma below the bachelor's level	23	27	13	8	19	4	6	56	29	29
2014	Bachelor's degree	30	28	16	8	6	7	5	66	16	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	13	6	3	5	6	75	11	264

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	33	13	8	6	1	73	14	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	32	9	7	5	1	78	12	178
2017	University certificate or diploma below the bachelor's level	59	23	18	0	0	0	82	0	22
2017	Bachelor's degree	46	35	10	3	6	1	81	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	6	7	4	2	82	11	252
2014	Secondary or high school graduation certificate or equivalent or less	39	31	7	14	8	1	71	22	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	28	9	5	8	1	78	13	192
2014	University certificate or diploma below the bachelor's level	31	35	19	0	14	0	67	14	29
2014	Bachelor's degree	46	32	8	9	5	1	78	14	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	8	7	4	2	81	11	264

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	38	15	8	6	2	0	70	15	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	44	14	9	3	1	1	74	12	178
2017	University certificate or diploma below the bachelor's level	27	54	5	9	0	0	4	85	9	22
2017	Bachelor's degree	38	40	11	6	4	1	0	79	11	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	41	8	9	3	2	1	80	12	252
2014	Secondary or high school graduation certificate or equivalent or less	28	29	25	9	5	1	2	59	15	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	45	11	11	3	1	0	74	15	191
2014	University certificate or diploma below the bachelor's level	22	52	10	8	0	9	0	81	8	29
2014	Bachelor's degree	37	33	14	10	3	3	1	73	13	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	7	9	2	3	0	81	12	265
2011	Secondary or high school graduation certificate or equivalent or less	26	35	17	12	6	1	2	63	19	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	40	13	7	5	3	0	74	13	203
2011	University certificate or diploma below the bachelor's level	21	47	13	7	11	0	0	69	18	38
2011	Bachelor's degree	34	35	12	11	5	2	1	71	17	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38	7	11	4	1	1	77	15	272
2008	Secondary or high school graduation certificate or equivalent or less	23	43	14	10	8	2	1	68	18	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	15	8	6	1	2	71	14	183
2008	University certificate or diploma below the bachelor's level	24	48	8	15	3	3	0	74	19	30
2008	Bachelor's degree	32	36	14	8	7	1	1	70	15	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	8	8	4	2	1	79	13	276

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	30	16	12	9	8	0	60	23	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	37	14	10	4	8	1	68	16	178
2017	University certificate or diploma below the bachelor's level	27	26	9	5	14	18	0	65	23	22
2017	Bachelor's degree	35	27	14	8	6	10	0	69	16	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	30	11	8	5	12	1	73	15	251
2014	Secondary or high school graduation certificate or equivalent or less	25	28	16	14	8	8	1	58	24	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	30	22	9	9	4	1	58	19	191
2014	University certificate or diploma below the bachelor's level	17	35	3	10	13	18	3	66	30	29
2014	Bachelor's degree	29	29	11	15	4	9	1	66	21	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	27	11	8	4	14	1	72	14	265
2011	Secondary or high school graduation certificate or equivalent or less	24	30	20	8	11	4	2	58	20	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	30	14	12	6	7	1	65	20	203
2011	University certificate or diploma below the bachelor's level	21	41	15	9	6	8	0	67	16	38
2011	Bachelor's degree	27	27	13	13	7	12	1	61	23	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	27	10	13	6	10	1	68	22	272
2008	Secondary or high school graduation certificate or equivalent or less	26	29	15	13	11	5	1	59	26	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	37	14	11	6	5	1	66	19	183
2008	University certificate or diploma below the bachelor's level	19	37	14	10	7	13	0	65	20	30
2008	Bachelor's degree	37	22	18	6	8	8	2	65	15	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	24	11	8	5	9	2	73	15	275

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	28	13	13	9	20	3	54	30	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	27	21	11	7	18	6	48	24	178
2017	University certificate or diploma below the bachelor's level	9	37	14	14	0	17	8	61	19	22
2017	Bachelor's degree	13	17	23	11	7	23	6	42	26	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	20	15	14	8	27	4	46	32	252
2014	Secondary or high school graduation certificate or equivalent or less	17	21	20	17	11	11	4	44	33	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	28	20	17	11	12	2	45	32	191
2014	University certificate or diploma below the bachelor's level	3	20	22	20	19	10	6	27	46	29
2014	Bachelor's degree	12	24	16	17	9	20	2	46	33	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	17	14	6	24	6	47	29	265

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	42	7	6	3	1	0	84	8	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	42	12	3	2	0	0	83	5	178
2017	University certificate or diploma below the bachelor's level	45	41	10	4	0	0	0	86	4	22
2017	Bachelor's degree	45	40	7	7	2	0	0	85	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	36	3	7	4	0	0	86	10	252
2014	Secondary or high school graduation certificate or equivalent or less	42	40	12	4	1	0	0	82	6	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	8	9	3	1	0	80	12	190
2014	University certificate or diploma below the bachelor's level	35	38	11	11	4	0	0	73	15	29
2014	Bachelor's degree	45	40	9	5	0	0	1	86	5	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	37	5	3	2	0	0	90	5	265

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	37	18	5	3	1	1	74	8	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	44	9	5	4	1	1	82	9	178
2017	University certificate or diploma below the bachelor's level	50	46	0	0	5	0	0	95	5	22
2017	Bachelor's degree	34	45	10	6	4	1	1	80	10	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	13	4	4	1	0	79	9	252
2014	Secondary or high school graduation certificate or equivalent or less	33	36	17	8	4	0	2	70	12	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	26	16	9	6	1	0	69	15	192
2014	University certificate or diploma below the bachelor's level	20	27	37	6	10	0	0	47	17	29
2014	Bachelor's degree	33	39	17	4	5	0	2	73	9	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	34	9	10	3	1	1	78	13	265
2011	Secondary or high school graduation certificate or equivalent or less	37	33	13	7	9	0	0	70	17	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	11	8	3	1	0	77	12	203
2011	University certificate or diploma below the bachelor's level	16	57	14	0	11	3	0	75	11	38
2011	Bachelor's degree	27	38	16	10	8	1	0	65	18	169
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	34	13	11	6	0	0	69	17	271
2008	Secondary or high school graduation certificate or equivalent or less	33	30	20	9	7	0	1	64	16	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	8	9	10	1	2	72	19	183
2008	University certificate or diploma below the bachelor's level	10	46	20	14	7	0	3	58	22	30
2008	Bachelor's degree	33	34	14	12	7	1	1	68	19	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	16	14	5	1	1	64	20	276

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	32	16	6	4	1	0	74	9	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	36	8	3	3	3	2	85	7	178
2017	University certificate or diploma below the bachelor's level	60	36	5	0	0	0	0	95	0	22
2017	Bachelor's degree	41	44	4	5	3	3	1	88	8	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	30	9	4	2	2	0	84	7	250
2014	Secondary or high school graduation certificate or equivalent or less	37	34	15	5	3	4	1	75	9	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	33	11	4	5	2	1	80	9	192
2014	University certificate or diploma below the bachelor's level	24	35	24	11	7	0	0	59	18	29
2014	Bachelor's degree	39	37	12	6	2	3	0	79	9	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	27	9	5	3	2	0	83	8	265
2011	Secondary or high school graduation certificate or equivalent or less	44	27	15	5	7	0	1	72	13	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	29	15	6	4	3	1	75	10	203
2011	University certificate or diploma below the bachelor's level	26	34	22	5	5	8	0	66	11	38
2011	Bachelor's degree	41	26	16	10	4	2	0	69	15	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	11	7	4	2	0	78	11	270
2008	Secondary or high school graduation certificate or equivalent or less	40	28	15	9	6	2	0	70	16	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	29	11	9	4	2	2	75	14	183
2008	University certificate or diploma below the bachelor's level	19	51	20	3	3	3	0	72	7	30
2008	Bachelor's degree	42	35	10	7	3	3	0	80	10	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	32	13	6	4	2	0	76	10	275

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	35	13	8	3	0	2	76	11	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	39	8	8	4	1	1	80	12	178
2017	University certificate or diploma below the bachelor's level	54	41	0	0	5	0	0	95	5	22
2017	Bachelor's degree	43	39	7	4	5	1	1	84	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	7	7	5	2	0	81	12	252
2014	Secondary or high school graduation certificate or equivalent or less	38	32	14	8	5	1	1	72	13	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	29	12	8	4	0	1	76	12	191
2014	University certificate or diploma below the bachelor's level	27	37	14	10	12	0	0	64	22	29
2014	Bachelor's degree	42	33	11	10	3	1	0	76	13	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	32	8	7	4	2	0	81	11	265
2011	Secondary or high school graduation certificate or equivalent or less	35	35	12	9	8	0	0	71	17	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	31	11	7	5	2	0	76	12	202
2011	University certificate or diploma below the bachelor's level	24	47	3	15	5	6	0	75	22	38
2011	Bachelor's degree	35	32	14	13	6	0	1	67	19	169
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40	7	9	6	1	0	78	15	271
2008	Secondary or high school graduation certificate or equivalent or less	35	36	13	6	9	1	1	72	15	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	30	15	7	7	0	1	71	14	183
2008	University certificate or diploma below the bachelor's level	19	54	13	13	0	0	0	74	13	30
2008	Bachelor's degree	41	38	7	10	3	0	0	79	13	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	33	8	14	4	1	1	73	18	274

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	19	1	1	0	1	0	98	1	109
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	20	2	2	0	0	0	95	2	178
2017	University certificate or diploma below the bachelor's level	90	10	0	0	0	0	0	100	0	22
2017	Bachelor's degree	75	19	3	2	0	0	0	95	2	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	13	2	1	0	0	0	97	1	251
2014	Secondary or high school graduation certificate or equivalent or less	78	17	1	1	0	0	2	97	1	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	12	4	1	0	0	0	95	1	191
2014	University certificate or diploma below the bachelor's level	67	28	4	0	0	0	0	96	0	29
2014	Bachelor's degree	82	14	1	2	1	0	1	97	2	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	11	1	1	0	0	0	97	2	264
2011	Secondary or high school graduation certificate or equivalent or less	84	11	3	0	1	0	1	96	1	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	16	3	1	2	1	1	94	3	203
2011	University certificate or diploma below the bachelor's level	74	19	0	8	0	0	0	92	8	38
2011	Bachelor's degree	78	20	1	1	1	0	0	98	1	169
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	13	2	2	1	0	0	95	3	270
2008	Secondary or high school graduation certificate or equivalent or less	84	11	1	1	1	0	1	96	2	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	10	3	3	2	0	1	92	5	183
2008	University certificate or diploma below the bachelor's level	61	26	3	6	0	0	4	91	6	30
2008	Bachelor's degree	83	15	1	1	1	0	0	97	2	157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	10	1	3	1	0	1	95	4	276

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	27	8	3	3	2	3	86	6	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	27	7	2	7	6	5	83	10	178
2017	University certificate or diploma below the bachelor's level	50	27	0	0	9	10	4	89	11	22
2017	Bachelor's degree	41	32	8	7	1	6	6	82	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	21	4	3	2	4	3	90	6	251
2014	Secondary or high school graduation certificate or equivalent or less	51	21	9	5	10	2	3	76	15	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	23	10	5	5	5	4	78	11	192
2014	University certificate or diploma below the bachelor's level	29	42	0	7	13	0	9	78	22	29
2014	Bachelor's degree	50	19	7	5	6	5	8	79	12	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	18	5	3	2	4	8	89	6	265
2011	Secondary or high school graduation certificate or equivalent or less	52	27	9	2	5	2	2	83	8	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	28	6	6	5	4	3	81	12	202
2011	University certificate or diploma below the bachelor's level	40	36	7	5	9	0	3	79	14	38
2011	Bachelor's degree	51	22	7	5	9	2	5	78	15	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	29	6	5	5	3	2	83	11	271

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	27	9	6	3	0	0	83	8	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	31	7	2	4	0	0	87	6	178
2017	University certificate or diploma below the bachelor's level	67	28	0	5	0	0	0	95	5	22
2017	Bachelor's degree	49	35	9	4	2	0	1	85	6	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	25	6	5	2	1	0	86	8	251

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	26	13	3	2	2	0	82	5	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	28	7	3	3	2	0	86	6	178
2017	University certificate or diploma below the bachelor's level	59	36	0	5	0	0	0	95	5	22
2017	Bachelor's degree	53	29	9	3	3	3	1	85	7	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	21	8	5	2	2	0	85	7	252

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	29	13	6	2	0	0	80	7	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	32	10	3	2	0	0	85	5	178
2017	University certificate or diploma below the bachelor's level	63	32	0	5	0	0	0	95	5	22
2017	Bachelor's degree	43	42	7	3	4	0	1	85	8	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	25	8	7	5	0	0	80	12	251
2014	Secondary or high school graduation certificate or equivalent or less	46	31	11	6	4	0	2	78	11	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	9	5	5	0	1	81	10	191
2014	University certificate or diploma below the bachelor's level	34	31	13	7	15	0	0	65	22	29
2014	Bachelor's degree	49	33	9	6	2	1	0	82	9	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	24	10	8	3	1	0	78	12	265

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	51	3	3	0	0	12	93	3	35
2017	Bachelor's degree	19	36	19	4	0	10	12	70	5	48
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	11	9	7	5	7	70	18	67
2014	Secondary or high school graduation certificate or equivalent or less	34	18	32	5	11	0	0	52	17	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	38	18	4	0	0	10	75	5	32
2014	Bachelor's degree	27	37	13	9	0	6	9	74	11	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	45	14	8	2	7	4	73	10	67

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	34	17	4	8	6	0	68	14	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	37	19	7	7	9	1	63	16	178
2017	University certificate or diploma below the bachelor's level	37	31	10	0	14	9	0	74	15	22
2017	Bachelor's degree	23	36	17	8	7	9	0	65	16	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35	15	9	5	11	0	68	15	252
2014	Secondary or high school graduation certificate or equivalent or less	22	37	17	12	5	7	0	63	19	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	34	18	12	8	11	1	57	23	192
2014	University certificate or diploma below the bachelor's level	6	31	31	11	7	10	4	44	21	29
2014	Bachelor's degree	15	37	21	12	5	10	1	58	18	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	30	18	14	8	16	0	53	26	265
2011	Secondary or high school graduation certificate or equivalent or less	17	24	22	8	12	17	1	50	24	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	30	26	13	11	9	1	45	26	203
2011	University certificate or diploma below the bachelor's level	9	21	20	16	21	13	0	35	42	37
2011	Bachelor's degree	10	16	27	20	14	13	0	30	39	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	18	18	29	12	0	27	53	270

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	25	25	7	9	6	0	56	17	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	40	20	12	3	6	0	62	16	178
2017	University certificate or diploma below the bachelor's level	46	35	5	0	14	0	0	81	14	22
2017	Bachelor's degree	19	37	20	13	8	3	0	58	22	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	36	18	11	7	5	0	62	19	252
2014	Secondary or high school graduation certificate or equivalent or less	22	25	24	12	11	6	0	50	25	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	31	23	15	11	4	1	49	27	192
2014	University certificate or diploma below the bachelor's level	3	48	13	14	14	8	0	55	30	29
2014	Bachelor's degree	14	36	20	16	7	7	0	54	25	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	27	21	20	12	6	0	43	35	265
2011	Secondary or high school graduation certificate or equivalent or less	14	28	20	12	20	5	1	44	35	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	18	31	18	19	3	1	29	39	202
2011	University certificate or diploma below the bachelor's level	5	27	16	13	32	6	0	35	48	37
2011	Bachelor's degree	7	22	16	23	28	3	0	30	53	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	11	10	18	52	2	0	19	70	270
2008	Secondary or high school graduation certificate or equivalent or less	21	27	20	16	11	4	2	51	28	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	32	24	18	9	2	0	49	27	183
2008	University certificate or diploma below the bachelor's level	11	43	28	16	3	0	0	53	19	30
2008	Bachelor's degree	19	31	17	17	13	3	0	52	31	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	26	15	21	25	2	0	38	47	276

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	25	26	6	9	9	2	53	17	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	34	25	10	5	11	1	55	16	178
2017	University certificate or diploma below the bachelor's level	27	26	10	5	14	13	4	65	23	22
2017	Bachelor's degree	13	32	24	15	8	8	0	49	25	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	34	16	16	9	9	0	55	27	251
2014	Secondary or high school graduation certificate or equivalent or less	15	28	24	11	12	10	0	48	25	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	25	26	20	8	8	1	41	31	192
2014	University certificate or diploma below the bachelor's level	4	30	21	10	14	21	0	43	31	29
2014	Bachelor's degree	12	24	24	20	8	12	0	41	32	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	25	21	19	17	10	0	37	40	264
2011	Secondary or high school graduation certificate or equivalent or less	11	27	19	15	18	9	1	42	37	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	21	25	20	18	10	0	29	43	203
2011	University certificate or diploma below the bachelor's level	0	18	34	19	21	9	0	19	43	38
2011	Bachelor's degree	3	19	19	27	27	4	0	23	57	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	15	8	22	47	3	0	20	71	272
2008	Secondary or high school graduation certificate or equivalent or less	10	24	27	19	12	7	0	37	34	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	30	28	19	11	7	0	38	32	182
2008	University certificate or diploma below the bachelor's level	3	49	21	16	7	3	0	54	24	30
2008	Bachelor's degree	7	29	25	21	13	5	0	38	36	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	21	16	27	24	5	0	29	54	276

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	26	26	7	11	7	53	20	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	35	19	10	7	13	58	19	178
2017	University certificate or diploma below the bachelor's level	37	30	0	10	14	9	74	26	22
2017	Bachelor's degree	19	29	24	13	10	6	51	24	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	31	19	11	9	8	57	22	251
2014	Secondary or high school graduation certificate or equivalent or less	22	27	18	12	13	8	53	27	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	26	25	12	9	9	50	23	192
2014	University certificate or diploma below the bachelor's level	3	38	10	18	14	16	50	38	29
2014	Bachelor's degree	18	30	20	15	8	10	53	25	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	26	15	14	12	10	54	29	265
2011	Secondary or high school graduation certificate or equivalent or less	15	29	14	15	20	8	47	38	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	20	23	16	17	15	34	39	203
2011	University certificate or diploma below the bachelor's level	0	14	22	26	22	17	16	57	37
2011	Bachelor's degree	5	19	20	22	28	6	25	53	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	15	10	22	40	8	23	67	272
2008	Secondary or high school graduation certificate or equivalent or less	13	27	25	11	15	9	43	28	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	34	24	15	9	7	49	25	183
2008	University certificate or diploma below the bachelor's level	10	35	17	19	10	9	50	31	30
2008	Bachelor's degree	15	27	20	17	12	8	47	32	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	30	18	16	20	7	42	39	275

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	32	25	9	7	3	0	57	17	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	40	20	12	9	4	0	57	22	177
2017	University certificate or diploma below the bachelor's level	32	39	10	0	14	4	0	74	15	21
2017	Bachelor's degree	16	36	23	15	6	5	1	54	22	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	41	14	14	11	6	0	58	27	252
2014	Secondary or high school graduation certificate or equivalent or less	19	31	20	13	13	5	0	53	27	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	37	19	15	12	2	0	53	28	191
2014	University certificate or diploma below the bachelor's level	6	43	27	3	15	6	0	52	19	29
2014	Bachelor's degree	11	36	20	17	10	5	0	50	29	186
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	34	20	20	14	4	0	44	35	265
2011	Secondary or high school graduation certificate or equivalent or less	16	31	19	16	14	4	0	49	32	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	28	28	19	14	3	0	38	34	202
2011	University certificate or diploma below the bachelor's level	0	23	27	21	21	9	0	25	46	38
2011	Bachelor's degree	4	26	14	28	23	4	0	32	54	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	15	10	26	44	1	0	20	71	271
2008	Secondary or high school graduation certificate or equivalent or less	12	41	20	18	5	3	0	55	25	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	36	21	17	12	2	1	47	31	183
2008	University certificate or diploma below the bachelor's level	17	49	18	12	0	4	0	69	13	30
2008	Bachelor's degree	13	36	17	21	11	3	0	50	33	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	29	16	26	18	3	0	39	45	274

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	40	16	5	3	1	76	7	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	47	15	5	2	2	78	7	176
2017	University certificate or diploma below the bachelor's level	40	37	5	5	9	4	80	15	22
2017	Bachelor's degree	28	53	10	6	2	1	82	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	49	11	6	5	1	78	11	249
2014	Secondary or high school graduation certificate or equivalent or less	29	40	21	6	3	1	69	10	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	40	22	6	5	1	67	11	192
2014	University certificate or diploma below the bachelor's level	18	47	28	3	3	0	65	7	29
2014	Bachelor's degree	24	42	15	11	6	2	68	17	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	41	16	14	12	2	57	26	265
2011	Secondary or high school graduation certificate or equivalent or less	23	39	15	12	9	2	63	22	135
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	33	26	11	13	2	50	24	203
2011	University certificate or diploma below the bachelor's level	18	41	16	10	16	0	58	26	38
2011	Bachelor's degree	13	36	15	16	19	1	49	35	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	20	9	21	43	0	26	65	272

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	39	10	5	1	6	1	83	6	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	45	14	2	1	5	0	83	2	176
2017	University certificate or diploma below the bachelor's level	38	52	5	0	5	0	0	90	5	21
2017	Bachelor's degree	35	45	11	3	1	4	1	84	4	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	45	6	3	1	1	0	90	4	250
2014	Secondary or high school graduation certificate or equivalent or less	32	42	15	1	1	8	1	81	2	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	42	18	4	2	4	0	76	6	192
2014	University certificate or diploma below the bachelor's level	10	49	9	10	3	18	0	72	17	29
2014	Bachelor's degree	35	46	12	2	0	5	1	85	2	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	36	9	3	1	5	0	86	4	265
2011	Secondary or high school graduation certificate or equivalent or less	32	34	19	3	5	6	1	71	9	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	39	19	6	3	7	1	69	11	202
2011	University certificate or diploma below the bachelor's level	16	26	20	13	8	13	3	50	25	38
2011	Bachelor's degree	26	41	21	7	4	1	0	68	12	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	36	10	12	10	5	0	65	24	271

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	40	14	4	4	6	0	77	8	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	39	14	7	7	5	1	69	16	177
2017	University certificate or diploma below the bachelor's level	36	27	9	10	9	9	0	69	21	22
2017	Bachelor's degree	26	41	11	11	3	7	0	73	16	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38	13	13	6	6	1	65	21	251
2014	Secondary or high school graduation certificate or equivalent or less	32	35	14	6	4	7	1	73	11	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	39	19	6	6	3	1	68	12	192
2014	University certificate or diploma below the bachelor's level	14	40	17	6	12	8	3	60	20	29
2014	Bachelor's degree	29	36	14	10	5	4	2	69	16	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	36	13	10	7	5	0	68	17	265
2011	Secondary or high school graduation certificate or equivalent or less	30	29	14	5	11	9	1	67	17	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	38	14	9	7	8	2	66	19	202
2011	University certificate or diploma below the bachelor's level	14	37	15	21	8	5	0	54	30	38
2011	Bachelor's degree	18	36	19	10	6	9	2	61	18	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	34	9	13	10	7	2	64	26	272
2008	Secondary or high school graduation certificate or equivalent or less	30	35	17	10	4	2	2	68	15	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	32	14	15	7	7	1	61	24	181
2008	University certificate or diploma below the bachelor's level	24	43	10	7	10	7	0	72	18	30
2008	Bachelor's degree	34	26	11	11	12	3	3	64	25	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	31	12	16	8	4	1	62	25	275

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	33	24	9	2	9	2	62	11	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	37	16	6	8	13	2	65	17	176
2017	University certificate or diploma below the bachelor's level	31	23	19	14	5	4	4	59	20	22
2017	Bachelor's degree	14	35	21	11	6	13	1	56	20	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	38	17	17	8	8	0	55	27	250
2014	Secondary or high school graduation certificate or equivalent or less	23	23	22	11	7	11	2	53	21	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	32	23	9	7	8	1	57	18	192
2014	University certificate or diploma below the bachelor's level	20	38	20	0	12	7	3	64	13	29
2014	Bachelor's degree	18	36	22	12	4	5	2	58	18	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	14	8	7	7	1	69	16	265
2011	Secondary or high school graduation certificate or equivalent or less	9	30	20	13	9	14	5	48	27	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	27	28	12	9	13	2	43	25	203
2011	University certificate or diploma below the bachelor's level	6	22	29	16	14	13	0	32	34	37
2011	Bachelor's degree	9	32	25	15	10	7	2	44	28	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	27	19	21	12	9	1	42	36	270

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	21	22	8	8	15	2	54	19	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	25	20	9	15	13	6	46	30	177
2017	University certificate or diploma below the bachelor's level	32	18	9	9	19	8	4	58	32	22
2017	Bachelor's degree	13	26	20	14	9	15	3	48	28	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	18	14	12	10	4	48	31	250
2014	Secondary or high school graduation certificate or equivalent or less	15	23	22	15	11	14	0	44	31	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	19	20	20	13	12	3	37	40	192
2014	University certificate or diploma below the bachelor's level	0	20	13	33	20	8	6	23	62	29
2014	Bachelor's degree	10	23	17	16	11	19	4	43	35	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	19	22	16	16	15	2	36	38	264
2011	Secondary or high school graduation certificate or equivalent or less	10	19	26	10	15	16	4	36	32	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	17	16	14	13	2	44	36	203
2011	University certificate or diploma below the bachelor's level	6	11	19	18	21	23	2	22	53	37
2011	Bachelor's degree	7	17	21	15	20	16	4	30	43	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	15	13	22	21	19	1	29	54	270

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	34	9	2	0	3	0	89	2	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	5	5	2	2	2	87	7	178
2017	University certificate or diploma below the bachelor's level	51	40	9	0	0	0	0	91	0	22
2017	Bachelor's degree	51	38	5	4	1	2	1	91	5	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	36	8	3	2	1	0	87	5	252
2014	Secondary or high school graduation certificate or equivalent or less	53	30	7	1	4	2	2	87	6	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	35	6	6	3	1	1	85	9	192
2014	University certificate or diploma below the bachelor's level	52	38	3	6	0	0	0	90	6	29
2014	Bachelor's degree	49	29	10	8	1	1	2	80	9	187
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	26	8	3	2	1	1	87	5	265

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	33	5	0	0	0	1	95	0	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	26	3	2	1	1	0	94	2	178
2017	University certificate or diploma below the bachelor's level	81	15	0	4	0	0	0	96	4	22
2017	Bachelor's degree	61	28	6	2	0	2	1	92	2	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	26	4	2	0	1	1	93	3	252
2014	Secondary or high school graduation certificate or equivalent or less	64	29	4	1	1	1	1	95	1	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	25	4	3	0	1	2	92	4	192
2014	University certificate or diploma below the bachelor's level	58	34	3	0	0	4	0	97	0	29
2014	Bachelor's degree	68	23	3	0	0	3	3	96	1	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	26	6	2	0	2	2	91	3	265
2011	Secondary or high school graduation certificate or equivalent or less	63	25	6	2	0	1	4	92	2	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	27	10	3	1	2	1	86	4	201
2011	University certificate or diploma below the bachelor's level	59	33	6	2	0	0	0	92	2	38
2011	Bachelor's degree	60	25	6	4	1	1	2	88	5	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	27	11	5	1	1	3	83	6	272
2008	Secondary or high school graduation certificate or equivalent or less	64	26	5	2	1	0	3	92	3	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	28	9	2	2	2	0	87	3	183
2008	University certificate or diploma below the bachelor's level	35	46	9	0	4	3	3	87	4	30
2008	Bachelor's degree	61	27	7	3	1	1	1	88	4	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	22	9	3	1	1	4	86	4	273

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	38	21	5	4	1	1	71	9	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	41	18	8	6	4	0	67	14	178
2017	University certificate or diploma below the bachelor's level	45	31	5	4	14	0	0	76	19	22
2017	Bachelor's degree	21	38	20	12	7	2	1	60	19	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	33	14	18	12	5	0	54	31	252
2014	Secondary or high school graduation certificate or equivalent or less	25	33	21	8	5	7	1	63	14	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	36	18	7	7	4	2	66	15	191
2014	University certificate or diploma below the bachelor's level	10	36	22	10	15	4	3	50	26	29
2014	Bachelor's degree	21	30	18	15	8	4	3	55	25	187
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	34	15	14	16	5	1	52	32	265
2011	Secondary or high school graduation certificate or equivalent or less	22	35	19	10	13	0	2	58	23	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	38	19	9	12	3	0	58	22	201
2011	University certificate or diploma below the bachelor's level	11	45	15	5	22	3	0	57	27	38
2011	Bachelor's degree	13	32	19	18	16	1	1	46	35	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	25	17	24	21	2	0	37	46	271
2008	Secondary or high school graduation certificate or equivalent or less	17	36	21	15	8	2	1	54	24	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	37	21	14	9	1	0	56	23	182
2008	University certificate or diploma below the bachelor's level	7	37	26	17	7	6	0	46	26	30
2008	Bachelor's degree	17	32	18	20	9	3	1	51	30	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	32	17	20	17	1	0	45	38	275

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	25	21	20	12	4	2	44	34	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	28	18	15	19	2	2	46	35	178
2017	University certificate or diploma below the bachelor's level	18	27	28	9	9	5	4	50	20	22
2017	Bachelor's degree	10	27	18	25	14	4	3	39	42	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	15	20	23	3	3	37	46	252
2014	Secondary or high school graduation certificate or equivalent or less	15	24	25	8	20	3	4	42	31	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	25	20	14	17	5	4	43	35	191
2014	University certificate or diploma below the bachelor's level	4	22	29	10	25	6	3	28	40	29
2014	Bachelor's degree	15	20	17	20	16	5	6	40	41	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	21	15	16	26	2	5	38	46	265
2011	Secondary or high school graduation certificate or equivalent or less	9	17	23	20	23	1	7	28	47	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	24	20	18	21	2	2	38	41	200
2011	University certificate or diploma below the bachelor's level	6	25	10	12	39	5	2	33	56	38
2011	Bachelor's degree	4	25	18	22	28	1	1	30	51	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	13	21	29	2	0	36	51	272
2008	Secondary or high school graduation certificate or equivalent or less	8	27	20	20	23	1	2	36	44	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	25	19	21	22	4	0	36	44	183
2008	University certificate or diploma below the bachelor's level	14	23	19	18	23	0	3	38	42	30
2008	Bachelor's degree	11	26	15	26	20	1	1	38	47	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	22	17	19	24	1	2	38	45	274

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	39	25	3	5	5	0	66	8	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	43	18	6	6	5	2	67	13	177
2017	University certificate or diploma below the bachelor's level	32	31	14	4	14	4	0	66	20	22
2017	Bachelor's degree	15	46	21	10	4	4	0	64	14	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	48	17	8	5	4	0	69	13	251

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	37	16	3	0	5	1	80	3	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	44	15	2	3	3	1	79	5	177
2017	University certificate or diploma below the bachelor's level	50	36	0	9	4	0	0	86	14	22
2017	Bachelor's degree	31	43	14	4	1	6	1	80	5	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	42	16	5	3	6	0	75	8	252
2014	Secondary or high school graduation certificate or equivalent or less	39	30	16	4	3	9	0	75	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	39	14	4	2	6	0	79	6	192
2014	University certificate or diploma below the bachelor's level	33	49	13	0	4	0	0	83	4	29
2014	Bachelor's degree	30	41	19	2	1	8	0	77	3	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	16	7	3	8	0	71	11	265

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	42	16	1	1	2	0	82	2	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	48	10	3	2	3	1	84	5	176
2017	University certificate or diploma below the bachelor's level	55	21	10	9	4	0	0	76	14	22
2017	Bachelor's degree	27	54	12	4	2	1	0	81	7	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	49	14	3	3	3	0	80	6	252
2014	Secondary or high school graduation certificate or equivalent or less	37	35	15	3	5	6	0	76	8	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	18	3	2	4	0	77	5	192
2014	University certificate or diploma below the bachelor's level	18	57	13	0	12	0	0	75	12	29
2014	Bachelor's degree	36	40	17	3	0	4	0	79	3	187
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	41	15	7	3	4	0	74	10	265
2011	Secondary or high school graduation certificate or equivalent or less	26	32	20	8	7	7	0	62	16	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	38	21	7	6	7	1	63	14	202
2011	University certificate or diploma below the bachelor's level	12	43	27	10	5	3	0	57	16	38
2011	Bachelor's degree	19	38	18	11	8	5	1	61	19	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	22	17	17	22	6	0	39	42	271

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	38	9	2	4	0	0	85	6	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	46	5	3	3	0	0	89	6	178
2017	University certificate or diploma below the bachelor's level	55	31	0	9	4	0	0	86	14	22
2017	Bachelor's degree	45	41	8	2	2	1	0	87	5	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	43	7	4	4	1	0	85	8	251
2014	Secondary or high school graduation certificate or equivalent or less	43	37	15	2	3	0	0	80	5	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	36	14	3	2	0	0	81	5	191
2014	University certificate or diploma below the bachelor's level	20	53	4	19	3	0	0	73	22	29
2014	Bachelor's degree	41	42	10	5	1	1	0	84	6	187
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	12	4	4	0	0	79	8	265
2011	Secondary or high school graduation certificate or equivalent or less	31	39	19	4	4	3	0	72	8	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	39	22	8	7	1	0	63	15	203
2011	University certificate or diploma below the bachelor's level	20	54	10	10	5	0	0	74	15	38
2011	Bachelor's degree	25	33	16	15	10	1	0	58	25	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	15	15	23	2	1	44	40	272
2008	Secondary or high school graduation certificate or equivalent or less	29	39	19	9	4	0	0	68	13	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	40	18	8	3	1	0	71	11	183
2008	University certificate or diploma below the bachelor's level	33	40	13	10	3	0	0	73	14	30
2008	Bachelor's degree	35	37	15	7	6	1	0	73	12	157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	14	10	10	1	0	66	20	276

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	35	17	5	4	0	0	74	9	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	38	15	5	4	2	0	76	9	178
2017	University certificate or diploma below the bachelor's level	62	19	5	9	4	0	0	81	14	22
2017	Bachelor's degree	32	41	14	6	6	2	0	74	12	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	46	14	6	5	1	0	75	11	252
2014	Secondary or high school graduation certificate or equivalent or less	31	31	24	8	6	1	0	62	15	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	35	25	10	7	1	0	58	17	192
2014	University certificate or diploma below the bachelor's level	20	37	20	7	11	4	0	60	19	29
2014	Bachelor's degree	20	39	19	14	6	2	0	60	20	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	35	25	13	8	2	0	54	21	265
2011	Secondary or high school graduation certificate or equivalent or less	28	25	23	9	13	2	1	55	22	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	30	25	15	12	2	0	47	27	202
2011	University certificate or diploma below the bachelor's level	11	40	15	10	20	3	0	52	32	38
2011	Bachelor's degree	14	25	25	15	20	1	0	39	36	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	19	21	24	26	2	0	28	51	272

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	37	14	6	4	0	0	76	10	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	39	16	4	3	2	0	75	8	177
2017	University certificate or diploma below the bachelor's level	58	23	5	9	4	0	0	81	14	22
2017	Bachelor's degree	33	38	15	8	5	1	0	72	13	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	48	11	8	5	0	0	75	13	252
2014	Secondary or high school graduation certificate or equivalent or less	30	33	23	7	7	0	0	63	14	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	43	21	10	5	1	0	63	16	192
2014	University certificate or diploma below the bachelor's level	17	43	17	10	8	4	0	63	19	29
2014	Bachelor's degree	21	40	21	13	4	2	0	62	17	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	36	22	15	8	0	0	56	22	265
2011	Secondary or high school graduation certificate or equivalent or less	27	33	16	11	12	1	1	61	23	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	33	24	13	11	2	0	51	24	202
2011	University certificate or diploma below the bachelor's level	12	43	16	7	18	3	0	57	26	38
2011	Bachelor's degree	11	32	21	16	20	1	0	44	36	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	19	12	23	35	1	0	30	58	272
2008	Secondary or high school graduation certificate or equivalent or less	19	42	18	17	4	0	0	61	21	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	19	14	3	0	0	64	17	183
2008	University certificate or diploma below the bachelor's level	34	26	20	13	3	4	0	62	17	30
2008	Bachelor's degree	29	33	16	13	8	1	0	63	21	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	35	17	18	13	1	0	51	32	276

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	27	10	10	2	3	1	77	13	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	30	18	5	4	2	0	72	9	177
2017	University certificate or diploma below the bachelor's level	54	23	15	4	4	0	0	76	9	22
2017	Bachelor's degree	35	35	11	9	6	3	1	72	16	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	12	10	5	5	1	71	16	251
2014	Secondary or high school graduation certificate or equivalent or less	32	31	12	13	6	4	1	66	21	139
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	30	18	10	9	6	1	61	21	192
2014	University certificate or diploma below the bachelor's level	23	34	14	10	19	0	0	57	29	29
2014	Bachelor's degree	26	26	25	7	10	5	1	54	19	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	26	14	13	10	4	1	61	24	264
2011	Secondary or high school graduation certificate or equivalent or less	34	25	16	10	10	4	0	62	21	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	29	18	11	10	11	1	56	24	202
2011	University certificate or diploma below the bachelor's level	26	32	8	13	18	3	0	60	32	38
2011	Bachelor's degree	21	30	14	11	17	6	1	54	30	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	21	19	15	19	9	3	40	38	272
2008	Secondary or high school graduation certificate or equivalent or less	23	38	18	11	10	1	0	61	21	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	27	19	14	8	4	1	56	24	183
2008	University certificate or diploma below the bachelor's level	34	19	11	20	3	13	0	61	27	30
2008	Bachelor's degree	26	32	13	10	11	8	1	63	23	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	28	16	13	12	7	1	55	27	275

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	49	29	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	46	39	178
2017	University certificate or diploma below the bachelor's level	9	59	32	22
2017	Bachelor's degree	21	44	35	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	49	33	252
2014	Secondary or high school graduation certificate or equivalent or less	29	44	27	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	41	38	192
2014	University certificate or diploma below the bachelor's level	25	50	25	29
2014	Bachelor's degree	29	38	33	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	41	30	265
2011	Secondary or high school graduation certificate or equivalent or less	20	49	31	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	42	34	203
2011	University certificate or diploma below the bachelor's level	29	41	30	38
2011	Bachelor's degree	29	39	32	171
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	32	37	272

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	19	16	0	23	4	25
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	15	36	4	22	0	26
2017	Bachelor's degree	11	25	43	0	19	3	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	15	28	9	15	6	46
2014	Secondary or high school graduation certificate or equivalent or less	38	17	20	3	9999	22	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	29	2	9999	14	41
2014	Bachelor's degree	11	17	41	9	9999	22	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	42	13	9999	17	74
2011	Secondary or high school graduation certificate or equivalent or less	34	11	33	11	9999	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	17	41	8	9999	16	50
2011	University certificate or diploma below the bachelor's level	27	17	48	9	9999	0	11
2011	Bachelor's degree	16	14	46	11	9999	13	50
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	10	36	20	9999	9	85

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	85	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	85	177
2017	Bachelor's degree	10	90	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	81	252
2014	Secondary or high school graduation certificate or equivalent or less	14	86	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	82	192
2014	University certificate or diploma below the bachelor's level	18	82	29
2014	Bachelor's degree	11	89	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	85	264

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	27
2017	Bachelor's degree	42	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	46
2014	Secondary or high school graduation certificate or equivalent or less	47	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	35
2014	Bachelor's degree	60	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	38

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27
2017	Bachelor's degree	63	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	46
2014	Secondary or high school graduation certificate or equivalent or less	70	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	35
2014	Bachelor's degree	41	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	38

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	17
2017	Bachelor's degree	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	46

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27
2017	Bachelor's degree	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46
2014	Secondary or high school graduation certificate or equivalent or less	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35
2014	Bachelor's degree	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	27
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	38

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27
2017	Bachelor's degree	16
2014	Bachelor's degree	21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27
2017	Bachelor's degree	56	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	46
2014	Secondary or high school graduation certificate or equivalent or less	25	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	35
2014	Bachelor's degree	39	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	27
2017	Bachelor's degree	37	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	46
2014	Secondary or high school graduation certificate or equivalent or less	24	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	35
2014	Bachelor's degree	33	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	27
2017	Bachelor's degree	51	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	46
2014	Secondary or high school graduation certificate or equivalent or less	50	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35
2014	Bachelor's degree	38	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	27
2017	Bachelor's degree	36	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	46
2014	Secondary or high school graduation certificate or equivalent or less	35	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	35
2014	Bachelor's degree	29	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	46
2014	Secondary or high school graduation certificate or equivalent or less	44	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	35
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	27
2017	Bachelor's degree	63	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	46
2014	Secondary or high school graduation certificate or equivalent or less	66	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	35
2014	Bachelor's degree	62	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	38

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	46
2014	Secondary or high school graduation certificate or equivalent or less	31	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	35
2014	Bachelor's degree	23	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27
2017	Bachelor's degree	16
2014	Secondary or high school graduation certificate or equivalent or less	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35
2014	Bachelor's degree	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	46

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	27
2017	Bachelor's degree	45	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	46
2014	Secondary or high school graduation certificate or equivalent or less	51	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	35
2014	Bachelor's degree	29	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	46
2014	Secondary or high school graduation certificate or equivalent or less	25	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	35
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	38

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	38

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	27
2017	Bachelor's degree	51	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	46
2014	Secondary or high school graduation certificate or equivalent or less	62	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	35
2014	Bachelor's degree	55	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	46
2014	Secondary or high school graduation certificate or equivalent or less	35	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	35
2014	Bachelor's degree	25	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	38

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	46

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	46
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	35
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	38

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	46
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35
2014	Bachelor's degree	27	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	43
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	34
2014	Bachelor's degree	44	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	36

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	24

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	15

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	43

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	43
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	34
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	36

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	43
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	34
2014	Bachelor's degree	0	21

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	43
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	34

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	43
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	34
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	36

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	24
2017	Bachelor's degree	54	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	43
2014	Secondary or high school graduation certificate or equivalent or less	49	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	34
2014	Bachelor's degree	49	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16
2017	Bachelor's degree	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43
2014	Secondary or high school graduation certificate or equivalent or less	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34
2014	Bachelor's degree	21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	24
2017	Bachelor's degree	85	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	43
2014	Secondary or high school graduation certificate or equivalent or less	52	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	34
2014	Bachelor's degree	39	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	36

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24
2017	Bachelor's degree	15

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	24
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	36

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	94	6	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	97	3	27
2017	Bachelor's degree	80	20	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	93	7	46

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	19	18	7	5	23	7	57	17	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	18	20	4	4	32	8	53	13	178
2017	University certificate or diploma below the bachelor's level	13	23	24	4	4	27	4	52	13	22
2017	Bachelor's degree	11	17	15	6	7	31	13	50	22	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	13	19	8	7	35	9	40	26	252
2014	Secondary or high school graduation certificate or equivalent or less	22	16	18	6	4	28	6	57	16	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	14	23	5	6	31	8	45	17	192
2014	University certificate or diploma below the bachelor's level	3	28	11	11	8	32	6	51	30	29
2014	Bachelor's degree	12	12	17	6	3	40	11	48	19	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	15	20	8	3	37	10	41	21	265

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	26	21	4	4	13	1	67	8	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	19	3	3	16	2	70	7	177
2017	University certificate or diploma below the bachelor's level	23	40	19	4	4	4	4	69	10	22
2017	Bachelor's degree	24	33	17	3	6	14	3	69	10	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	35	15	8	5	20	2	63	17	252
2014	Secondary or high school graduation certificate or equivalent or less	30	24	18	8	3	15	2	65	13	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	29	22	6	3	20	1	61	12	192
2014	University certificate or diploma below the bachelor's level	6	53	13	3	12	9	3	68	17	29
2014	Bachelor's degree	20	26	24	6	2	22	0	58	10	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	30	20	9	3	21	1	58	16	265
2011	Secondary or high school graduation certificate or equivalent or less	30	28	19	5	7	11	0	65	14	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	35	20	8	3	12	1	64	12	203
2011	University certificate or diploma below the bachelor's level	8	36	25	11	6	14	0	52	19	38
2011	Bachelor's degree	20	42	18	7	4	9	0	68	12	169
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	34	20	8	8	15	1	57	19	272

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	47	11	4	2	3	2	83	6	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	51	13	9	1	1	2	76	10	178
2017	University certificate or diploma below the bachelor's level	28	46	4	9	0	0	13	85	10	22
2017	Bachelor's degree	20	53	13	3	2	2	7	80	5	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	54	8	8	1	1	7	81	10	251
2014	Secondary or high school graduation certificate or equivalent or less	20	53	18	3	2	2	2	76	5	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	52	18	6	3	1	3	72	9	192
2014	University certificate or diploma below the bachelor's level	24	51	19	3	0	0	3	77	3	28
2014	Bachelor's degree	17	53	13	6	4	2	4	75	11	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	48	10	8	4	2	7	76	13	264
2011	Secondary or high school graduation certificate or equivalent or less	24	48	15	4	3	3	3	77	8	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	55	16	3	2	2	1	78	5	203
2011	University certificate or diploma below the bachelor's level	8	67	17	3	3	3	0	77	6	38
2011	Bachelor's degree	11	65	10	6	3	0	5	80	9	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	55	8	5	3	1	5	82	9	271
2008	Secondary or high school graduation certificate or equivalent or less	26	46	15	5	2	2	3	76	8	167
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	44	17	8	2	2	0	72	10	183
2008	University certificate or diploma below the bachelor's level	27	41	17	7	7	0	0	69	14	30
2008	Bachelor's degree	20	47	13	10	6	2	2	70	17	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	44	9	9	4	0	8	76	14	276

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	21	19	7	2	23	9	58	14	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	21	27	5	3	28	8	45	13	177
2017	University certificate or diploma below the bachelor's level	9	32	4	9	4	19	22	70	23	22
2017	Bachelor's degree	8	25	17	3	4	29	13	57	13	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	21	19	8	7	26	10	46	24	250
2014	Secondary or high school graduation certificate or equivalent or less	11	20	21	8	1	27	11	50	15	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	22	30	5	3	24	8	45	11	192
2014	University certificate or diploma below the bachelor's level	8	23	15	11	4	26	14	50	25	28
2014	Bachelor's degree	2	20	26	7	4	31	10	37	19	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	17	23	10	8	28	8	37	28	264
2011	Secondary or high school graduation certificate or equivalent or less	8	26	18	11	5	21	11	50	23	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	23	23	10	4	25	9	45	21	203
2011	University certificate or diploma below the bachelor's level	3	32	27	5	5	28	0	49	14	38
2011	Bachelor's degree	5	18	30	9	4	28	6	35	19	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	19	19	15	11	26	5	35	37	272

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	38	11	1	1	4	2	86	2	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	38	11	2	0	9	2	86	2	178
2017	University certificate or diploma below the bachelor's level	45	33	9	0	0	0	13	90	0	22
2017	Bachelor's degree	39	39	4	2	0	9	7	93	2	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	34	9	4	0	8	8	84	5	250
2014	Secondary or high school graduation certificate or equivalent or less	28	39	14	4	2	12	1	77	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	12	3	1	9	3	82	4	192
2014	University certificate or diploma below the bachelor's level	29	42	11	8	3	3	3	76	12	28
2014	Bachelor's degree	37	30	14	4	1	11	3	78	6	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	31	12	2	0	12	9	82	2	264
2011	Secondary or high school graduation certificate or equivalent or less	39	36	8	5	5	5	2	81	11	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	40	9	2	1	10	2	87	4	203
2011	University certificate or diploma below the bachelor's level	16	57	7	3	3	14	0	86	6	38
2011	Bachelor's degree	38	30	11	5	1	10	4	80	7	170
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	38	6	5	2	10	5	84	8	271
2008	Secondary or high school graduation certificate or equivalent or less	35	33	15	4	2	8	3	76	7	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	13	2	1	11	0	81	4	183
2008	University certificate or diploma below the bachelor's level	27	28	18	10	0	17	0	66	12	30
2008	Bachelor's degree	40	27	14	4	1	12	3	79	5	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	35	13	2	0	11	8	81	3	276

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	31	14	2	4	10	3	78	6	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	39	15	2	1	14	2	79	3	177
2017	University certificate or diploma below the bachelor's level	41	28	14	0	4	0	13	79	5	22
2017	Bachelor's degree	29	38	8	3	1	15	7	85	5	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	34	12	7	2	13	8	73	12	247
2014	Secondary or high school graduation certificate or equivalent or less	24	32	22	5	2	14	2	66	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	19	3	1	11	4	73	4	192
2014	University certificate or diploma below the bachelor's level	18	43	8	7	0	17	6	80	10	28
2014	Bachelor's degree	23	31	21	2	1	19	3	70	4	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	27	14	7	6	19	8	63	18	264
2011	Secondary or high school graduation certificate or equivalent or less	29	36	12	7	4	10	3	74	13	137
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	36	17	4	3	16	2	71	8	203
2011	University certificate or diploma below the bachelor's level	19	45	12	8	3	14	0	74	12	38
2011	Bachelor's degree	17	33	15	5	5	18	5	66	14	169
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	27	13	12	8	19	4	58	26	272
2008	Secondary or high school graduation certificate or equivalent or less	31	34	14	7	7	4	3	70	15	168
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	38	16	9	3	6	0	70	13	183
2008	University certificate or diploma below the bachelor's level	24	42	24	6	0	4	0	69	6	30
2008	Bachelor's degree	33	36	9	4	1	12	4	83	6	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	30	11	9	6	10	7	69	18	274

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	93	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	96	177
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	252
2014	Secondary or high school graduation certificate or equivalent or less	6	94	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	92	192
2014	Bachelor's degree	4	96	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	95	264

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	16

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	16

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	19

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	19

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	16

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	94	6	19

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	15	23	2	1	31	7	59	4	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	21	16	1	3	37	8	63	7	177
2017	University certificate or diploma below the bachelor's level	13	18	14	0	4	41	9	63	9	22
2017	Bachelor's degree	10	20	17	2	1	39	10	59	7	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	13	19	3	2	44	12	47	11	252
2014	Secondary or high school graduation certificate or equivalent or less	18	16	19	2	2	40	4	60	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	18	20	3	4	37	7	53	11	191
2014	University certificate or diploma below the bachelor's level	7	22	21	0	3	40	6	55	6	29
2014	Bachelor's degree	10	13	22	1	1	45	9	49	3	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	15	20	3	2	44	7	50	9	265

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	29	15	3	2	18	3	76	6	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	36	16	1	2	20	2	76	4	178
2017	University certificate or diploma below the bachelor's level	28	35	15	9	0	9	4	72	10	22
2017	Bachelor's degree	22	33	17	2	1	22	2	73	5	175
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	38	18	4	2	19	3	68	8	252
2014	Secondary or high school graduation certificate or equivalent or less	21	26	21	5	1	25	2	64	7	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	26	17	3	4	26	1	67	9	192
2014	University certificate or diploma below the bachelor's level	14	36	17	3	0	23	6	71	5	29
2014	Bachelor's degree	19	24	26	3	1	26	1	59	5	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	30	21	3	3	24	1	65	7	264
2011	Secondary or high school graduation certificate or equivalent or less	30	29	19	3	3	15	0	70	7	136
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	20	4	1	15	1	70	6	202
2011	University certificate or diploma below the bachelor's level	16	43	20	3	3	16	0	70	7	38
2011	Bachelor's degree	26	38	19	4	1	12	0	72	6	169
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	35	15	7	3	24	0	67	13	272

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	24	17	14	9	0	6	57	25	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	24	20	15	18	0	2	46	33	177
2017	University certificate or diploma below the bachelor's level	23	13	23	18	23	0	0	36	41	22
2017	Bachelor's degree	31	24	21	11	10	1	3	57	21	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	24	14	8	0	2	53	22	251

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	33	26	5	6	1	1	62	11	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	34	27	14	7	0	2	51	21	178
2017	University certificate or diploma below the bachelor's level	46	28	14	4	9	0	0	74	13	22
2017	Bachelor's degree	19	27	29	14	9	1	1	47	23	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	28	31	19	7	0	1	41	27	252

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	34	19	7	2	1	4	71	9	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	29	21	13	7	1	2	58	20	177
2017	University certificate or diploma below the bachelor's level	46	24	21	5	4	0	0	70	9	22
2017	Bachelor's degree	30	29	20	13	5	1	2	60	19	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	30	25	12	5	1	1	58	17	247

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	31	18	12	8	1	2	62	20	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	21	25	12	12	1	2	49	25	178
2017	University certificate or diploma below the bachelor's level	23	47	9	4	9	0	9	77	14	22
2017	Bachelor's degree	17	24	24	16	17	1	1	42	34	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	22	31	17	15	0	1	36	33	251

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	15	5	2	0	2	15	92	2	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	18	8	2	2	1	18	85	6	178
2017	University certificate or diploma below the bachelor's level	42	13	5	9	4	0	27	76	18	22
2017	Bachelor's degree	50	18	11	5	1	2	13	80	7	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	22	11	4	3	1	10	80	8	248

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	24	16	5	2	0	3	76	7	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	24	20	7	7	0	1	67	14	177
2017	University certificate or diploma below the bachelor's level	23	27	27	14	0	0	9	55	16	22
2017	Bachelor's degree	30	30	20	10	7	1	1	61	18	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	34	19	9	6	0	0	65	16	252

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	23	21	8	2	1	3	68	10	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	18	10	3	1	1	69	13	177
2017	University certificate or diploma below the bachelor's level	28	46	17	0	0	0	9	81	0	22
2017	Bachelor's degree	25	40	16	12	4	1	3	67	17	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	36	27	12	5	1	0	56	17	251

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	25	17	7	4	1	3	70	12	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	24	15	7	1	3	52	22	177
2017	University certificate or diploma below the bachelor's level	27	37	28	4	0	0	4	67	4	22
2017	Bachelor's degree	23	27	34	11	4	0	1	51	15	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	32	26	12	6	1	0	55	18	252

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	17	20	6	4	1	3	69	10	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	27	18	13	6	1	5	60	20	177
2017	University certificate or diploma below the bachelor's level	36	24	31	5	0	0	4	63	5	22
2017	Bachelor's degree	25	38	20	9	5	0	2	65	14	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	20	9	6	1	0	65	15	251

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	26	14	4	5	1	3	77	8	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	22	8	3	0	5	65	12	177
2017	University certificate or diploma below the bachelor's level	47	23	21	9	0	0	0	70	9	22
2017	Bachelor's degree	35	35	17	7	2	1	3	73	9	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	19	7	4	2	1	69	11	252

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	19	9	5	2	0	2	84	7	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	21	7	6	3	1	1	84	9	178
2017	University certificate or diploma below the bachelor's level	59	24	4	12	0	0	0	83	12	22
2017	Bachelor's degree	55	25	12	5	2	0	1	81	7	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23	11	2	3	0	1	84	5	252

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	75	11	5	4	1	1	3	90	5	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	11	4	2	3	1	3	91	5	176
2017	University certificate or diploma below the bachelor's level	65	9	9	0	0	8	9	89	0	22
2017	Bachelor's degree	79	7	5	2	1	0	5	91	4	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	8	4	5	3	1	3	87	9	252

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	24	8	2	1	0	4	89	3	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	22	9	6	2	1	3	82	9	178
2017	University certificate or diploma below the bachelor's level	46	28	9	0	0	8	9	89	0	22
2017	Bachelor's degree	51	31	9	5	1	0	3	85	5	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	29	9	4	4	0	1	83	8	251

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	15	5	4	5	0	3	86	9	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	11	7	7	3	1	5	82	11	176
2017	University certificate or diploma below the bachelor's level	60	14	4	4	0	8	9	90	5	22
2017	Bachelor's degree	60	20	9	5	2	0	3	82	8	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	15	8	4	5	0	1	82	9	251

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	6	2	1	1	0	22	95	2	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	7	3	3	1	1	25	91	5	177
2017	University certificate or diploma below the bachelor's level	55	0	0	0	4	4	37	93	7	22
2017	Bachelor's degree	54	12	4	2	1	1	26	91	5	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	15	4	2	2	0	21	90	4	251

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	11	5	2	1	0	10	91	3	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	13	7	2	0	1	9	89	2	177
2017	University certificate or diploma below the bachelor's level	69	5	0	0	0	8	18	100	0	22
2017	Bachelor's degree	67	19	4	3	1	0	6	91	4	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	27	7	2	1	1	4	89	4	250

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	20	9	2	4	0	6	84	7	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	16	9	7	8	2	5	74	17	178
2017	University certificate or diploma below the bachelor's level	46	18	18	0	14	0	4	67	14	22
2017	Bachelor's degree	69	13	7	2	4	1	5	86	6	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	9	4	5	5	2	5	84	11	252

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	26	11	3	3	1	5	83	6	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	30	15	3	1	1	4	80	4	178
2017	University certificate or diploma below the bachelor's level	45	23	14	10	0	0	9	74	11	22
2017	Bachelor's degree	46	33	12	4	2	0	4	82	5	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	28	13	5	2	0	1	80	7	252

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	38	26	9	3	2	0	61	13	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	33	36	10	7	0	0	47	17	178
2017	University certificate or diploma below the bachelor's level	14	51	22	9	0	0	4	68	9	22
2017	Bachelor's degree	13	34	39	12	2	0	0	47	14	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	38	34	13	3	1	0	49	17	252

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	14	35	31	16	0	0	47	18	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	14	36	28	13	0	2	42	21	178
2017	University certificate or diploma below the bachelor's level	0	9	37	27	28	0	0	54	9	22
2017	Bachelor's degree	6	18	39	25	13	0	0	38	23	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	16	40	27	11	1	0	39	20	250

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	37	22	6	3	8	1	67	9	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	35	27	7	9	10	0	53	17	177
2017	University certificate or diploma below the bachelor's level	36	35	10	5	14	0	0	71	19	22
2017	Bachelor's degree	15	39	20	12	6	7	0	58	20	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	43	21	12	6	10	0	57	19	251

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	40	19	7	5	5	67	13	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	46	24	6	6	4	62	13	178
2017	University certificate or diploma below the bachelor's level	28	44	10	14	4	0	71	19	22
2017	Bachelor's degree	19	40	17	13	8	3	61	22	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	41	20	14	6	4	59	21	250

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	81	110
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	178
2017	Bachelor's degree	16	84	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	86	250
2014	Secondary or high school graduation certificate or equivalent or less	8	92	140
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	89	192
2014	Bachelor's degree	13	87	188
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	265

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	36	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	18	23
2017	Bachelor's degree	93	7	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	14	35
2014	Secondary or high school graduation certificate or equivalent or less	92	8	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	29	21
2014	Bachelor's degree	84	16	24
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	89	11	26

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	35	0	0	8	0	7	92	8	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	0	5	5	0	11	89	11	19
2017	Bachelor's degree	59	36	4	0	0	0	0	96	0	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	47	0	7	3	0	0	90	10	30
2014	Secondary or high school graduation certificate or equivalent or less	35	48	17	0	0	0	0	83	0	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	19	9	0	0	0	0	91	0	15
2014	Bachelor's degree	48	36	0	5	11	0	0	84	16	20
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	21	0	4	0	4	0	96	4	23

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	16	12	16	5	5	1	48	52	111
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	22	20	11	12	1	0	35	65	177
2017	University certificate or diploma below the bachelor's level	30	28	20	13	9	0	0	30	70	22
2017	Bachelor's degree	47	24	14	7	4	2	1	49	51	176
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	26	21	9	4	6	1	35	65	252

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	114
2017	University certificate or diploma below the bachelor's level	32	15
2017	Bachelor's degree	17	87
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	153

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	114
2017	University certificate or diploma below the bachelor's level	33	15
2017	Bachelor's degree	23	87
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	153

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	114
2017	University certificate or diploma below the bachelor's level	20	15
2017	Bachelor's degree	12	87
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	153

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	114
2017	University certificate or diploma below the bachelor's level	59	15
2017	Bachelor's degree	56	87
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	153

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	114
2017	University certificate or diploma below the bachelor's level	7	15
2017	Bachelor's degree	7	87
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	153

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	114
2017	University certificate or diploma below the bachelor's level	33	15
2017	Bachelor's degree	40	87
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	153

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	66	7	6	0	14	49
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	53	19	7	2	12	110
2017	University certificate or diploma below the bachelor's level	7	67	6	0	0	20	15
2017	Bachelor's degree	9	53	20	8	4	5	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	54	18	11	1	5	150

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	24	13	12	11	2	13	57	27	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	31	14	14	21	2	8	45	39	114
2017	University certificate or diploma below the bachelor's level	6	46	13	0	13	7	14	66	17	15
2017	Bachelor's degree	20	18	10	21	15	1	16	45	43	89
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	27	13	20	14	2	7	48	38	153

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	22	11	22	9	2	23	43	41	54
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	12	20	7	25	3	25	26	46	114
2017	University certificate or diploma below the bachelor's level	13	13	14	7	19	7	26	39	40	15
2017	Bachelor's degree	1	14	10	12	23	6	34	26	58	89
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	7	11	13	14	7	44	22	55	153

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Library and Archives Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me