2017 Public Service Employee Survey Results for Library and Archives Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 56 5 5 5 0 0 86 9 20
2017 Language of service - Both English and French 29 49 6 10 5 0 0 78 15 201
2014 Language of service - English only 18 53 0 20 9 0 0 71 29 33
2014 Language of service - Both English and French 23 48 7 15 6 0 0 72 22 183
2011 Language of service - English only 4 46 14 25 11 0 0 50 36 31
2011 Language of service - Both English and French 25 41 9 16 8 0 0 67 25 207
2008 Language of service - English only 35 35 0 21 9 0 0 70 30 36
2008 Language of service - Both English and French 30 46 5 13 6 0 0 76 19 245

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 64 31 0 0 0 0 6 100 0 20
2017 Language of service - Both English and French 56 37 2 4 1 0 1 93 5 200
2014 Language of service - English only 72 25 0 3 0 0 0 97 3 33
2014 Language of service - Both English and French 53 36 6 4 1 0 1 89 5 183
2011 Language of service - English only 60 22 12 0 0 0 6 88 0 31
2011 Language of service - Both English and French 57 30 4 8 0 0 0 87 9 207
2008 Language of service - English only 59 31 5 2 3 0 0 90 5 37
2008 Language of service - Both English and French 57 29 6 6 2 0 0 86 8 245

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 36 0 10 0 0 0 90 10 20
2017 Language of service - Both English and French 51 31 5 8 3 0 1 84 11 201
2014 Language of service - English only 65 35 0 0 0 0 0 100 0 33
2014 Language of service - Both English and French 48 33 7 9 3 0 0 81 12 183
2011 Language of service - English only 64 28 2 3 0 0 3 95 3 31
2011 Language of service - Both English and French 45 31 9 11 5 0 1 76 16 207
2008 Language of service - English only 57 29 2 6 6 0 0 86 12 37
2008 Language of service - Both English and French 50 28 9 9 4 0 1 78 13 244

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 49 36 0 10 0 0 6 90 10 20
2017 Language of service - Both English and French 40 39 10 9 2 0 0 79 12 201
2014 Language of service - English only 38 32 18 12 0 0 0 70 12 33
2014 Language of service - Both English and French 37 41 7 9 6 0 0 78 15 183
2011 Language of service - English only 49 27 14 7 3 0 0 76 10 31
2011 Language of service - Both English and French 40 43 5 9 4 0 0 83 12 208

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 54 15 5 0 0 0 81 5 20
2017 Language of service - Both English and French 29 41 12 12 3 0 2 71 16 199
2014 Language of service - English only 20 35 7 28 10 0 0 56 38 33
2014 Language of service - Both English and French 20 46 13 15 5 0 1 66 20 183
2011 Language of service - English only 6 36 22 20 16 0 0 42 36 30
2011 Language of service - Both English and French 24 45 14 11 5 0 1 70 17 207
2008 Language of service - English only 14 49 8 23 5 0 0 64 28 37
2008 Language of service - Both English and French 24 44 14 11 6 1 1 69 17 245

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 45 5 5 11 0 0 79 16 20
2017 Language of service - Both English and French 47 38 9 4 2 0 0 86 6 201
2014 Language of service - English only 49 32 10 6 4 0 0 81 10 33
2014 Language of service - Both English and French 38 42 8 5 6 0 0 80 12 183
2011 Language of service - English only 24 44 22 3 8 0 0 68 11 31
2011 Language of service - Both English and French 47 34 13 2 3 0 1 82 5 205
2008 Language of service - English only 23 49 14 8 6 0 0 72 14 37
2008 Language of service - Both English and French 50 35 8 3 3 0 0 85 6 245

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 51 10 5 0 0 0 85 5 20
2017 Language of service - Both English and French 50 39 6 4 2 0 0 88 6 201
2014 Language of service - English only 52 32 7 7 3 0 0 84 10 33
2014 Language of service - Both English and French 38 44 9 4 5 1 1 82 8 183
2011 Language of service - English only 32 54 4 4 7 0 0 86 10 30
2011 Language of service - Both English and French 49 40 6 2 2 0 1 90 4 208
2008 Language of service - English only 29 49 11 0 12 0 0 77 12 37
2008 Language of service - Both English and French 48 40 7 3 2 0 0 88 5 245

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 49 42 0 10 0 0 0 90 10 20
2017 Language of service - Both English and French 43 45 7 4 0 0 1 88 5 201
2014 Language of service - English only 52 31 11 3 3 0 0 83 6 33
2014 Language of service - Both English and French 36 43 12 5 4 0 0 79 9 183

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 41 5 14 5 0 0 76 19 20
2017 Language of service - Both English and French 42 35 9 8 3 1 2 79 12 201
2014 Language of service - English only 32 40 13 6 9 0 0 72 14 33
2014 Language of service - Both English and French 36 35 14 8 6 1 0 71 14 183
2011 Language of service - English only 23 29 14 24 11 0 0 51 35 31
2011 Language of service - Both English and French 33 38 12 10 6 1 1 72 16 208

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 5 21 14 24 6 20 20 52 20
2017 Language of service - Both English and French 23 26 12 9 11 2 16 60 25 200
2014 Language of service - English only 3 30 22 3 9 10 24 50 18 32
2014 Language of service - Both English and French 22 17 17 10 11 5 19 51 28 183
2011 Language of service - English only 19 11 28 12 23 0 6 32 38 31
2011 Language of service - Both English and French 22 13 13 11 17 5 19 46 36 208
2008 Language of service - English only 25 16 10 10 19 5 14 51 36 37
2008 Language of service - Both English and French 28 22 13 12 10 1 14 59 26 244

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 51 15 0 5 0 0 80 5 20
2017 Language of service - Both English and French 39 48 6 5 2 0 0 87 7 201
2014 Language of service - English only 36 33 9 22 0 0 0 69 22 33
2014 Language of service - Both English and French 33 49 9 4 5 1 0 82 9 182
2011 Language of service - English only 20 49 7 5 20 0 0 68 25 31
2011 Language of service - Both English and French 37 34 12 11 7 0 0 70 18 207
2008 Language of service - English only 21 55 8 10 5 0 0 77 16 36
2008 Language of service - Both English and French 39 43 10 6 2 0 0 82 8 244

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 40 15 14 15 0 0 56 30 20
2017 Language of service - Both English and French 25 39 13 11 12 0 0 64 23 200
2014 Language of service - English only 15 45 11 15 7 6 0 64 24 33
2014 Language of service - Both English and French 22 44 12 13 9 0 0 67 22 183
2011 Language of service - English only 21 18 25 9 27 0 0 39 36 31
2011 Language of service - Both English and French 18 40 11 17 13 0 0 59 30 208

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 46 10 14 5 0 0 71 19 20
2017 Language of service - Both English and French 30 48 11 8 3 0 0 79 11 201

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 41 10 5 0 5 0 84 5 20
2017 Language of service - Both English and French 43 43 8 3 2 0 0 87 5 201
2014 Language of service - English only 44 44 6 3 0 3 0 91 3 33
2014 Language of service - Both English and French 38 44 8 6 3 0 1 83 9 183
2011 Language of service - English only 28 41 7 7 12 4 0 73 20 30
2011 Language of service - Both English and French 33 36 12 10 7 2 0 70 18 208
2008 Language of service - English only 36 42 14 7 0 0 0 78 7 37
2008 Language of service - Both English and French 48 33 7 5 4 2 0 83 9 245

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 30 10 19 15 0 0 55 35 20
2017 Language of service - Both English and French 29 40 11 9 11 0 0 69 20 201

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 49 36 10 6 0 0 0 84 6 20
2017 Language of service - Both English and French 56 33 6 4 0 0 0 89 5 201
2014 Language of service - English only 59 29 13 0 0 0 0 87 0 33
2014 Language of service - Both English and French 60 30 6 1 2 1 1 91 3 181
2011 Language of service - English only 58 25 14 3 0 0 0 83 3 31
2011 Language of service - Both English and French 60 28 5 5 2 0 1 88 7 208

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 40 15 15 10 6 0 57 27 20
2017 Language of service - Both English and French 28 41 10 11 8 0 1 70 20 201
2014 Language of service - English only 17 45 6 23 9 0 0 63 32 33
2014 Language of service - Both English and French 15 47 13 17 7 0 1 62 24 183
2011 Language of service - English only 18 29 17 26 9 0 0 48 35 31
2011 Language of service - Both English and French 22 39 15 11 11 1 0 62 22 208

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 26 20 5 25 0 0 51 30 20
2017 Language of service - Both English and French 30 39 13 7 10 0 1 70 17 199
2014 Language of service - English only 23 37 10 21 6 3 0 62 28 33
2014 Language of service - Both English and French 27 39 18 7 9 0 0 66 16 183

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 55 10 10 0 0 0 80 10 20
2017 Language of service - Both English and French 28 42 15 7 7 0 1 71 14 201
2014 Language of service - English only 18 52 9 18 3 0 0 70 21 33
2014 Language of service - Both English and French 21 43 17 10 9 1 0 64 19 183
2011 Language of service - English only 15 45 18 14 8 0 0 60 22 31
2011 Language of service - Both English and French 26 39 14 14 6 1 0 65 21 208

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 41 10 5 0 5 0 84 6 20
2017 Language of service - Both English and French 46 40 8 4 1 0 0 87 6 200
2014 Language of service - English only 42 46 10 0 3 0 0 87 3 33
2014 Language of service - Both English and French 43 37 12 6 3 0 0 80 9 183
2011 Language of service - English only 17 60 3 13 6 0 0 77 19 31
2011 Language of service - Both English and French 41 36 11 10 2 0 1 77 13 208
2008 Language of service - English only 36 45 2 10 6 0 0 81 17 37
2008 Language of service - Both English and French 45 41 7 4 2 0 0 86 7 245

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 45 35 6 5 0 0 10 89 5 20
2017 Language of service - Both English and French 39 37 12 5 5 0 2 77 10 201
2014 Language of service - English only 45 35 9 6 6 0 0 80 11 33
2014 Language of service - Both English and French 38 33 21 5 3 0 1 72 7 183
2011 Language of service - English only 22 43 18 8 8 0 0 65 17 31
2011 Language of service - Both English and French 34 27 19 8 7 0 5 64 16 206
2008 Language of service - English only 26 36 16 5 15 2 0 63 20 37
2008 Language of service - Both English and French 22 29 23 19 7 0 1 51 26 243

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 26 29 31 10 0 0 41 31 20
2017 Language of service - Both English and French 8 22 34 23 9 2 3 33 31 201
2014 Language of service - English only 12 22 26 19 14 4 3 36 36 33
2014 Language of service - Both English and French 15 31 31 17 4 0 2 21 47 183
2011 Language of service - English only 33 27 29 3 8 0 0 10 61 31
2011 Language of service - Both English and French 26 36 22 7 4 2 2 12 65 208
2008 Language of service - English only 9 37 38 9 8 0 0 17 46 37
2008 Language of service - Both English and French 13 35 33 9 7 1 2 16 50 245

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 21 24 25 15 6 5 45 29 20
2017 Language of service - Both English and French 6 14 31 26 15 4 3 44 22 201
2014 Language of service - English only 25 14 23 17 12 4 6 31 44 33
2014 Language of service - Both English and French 17 24 35 13 5 3 4 19 44 183
2011 Language of service - English only 50 35 7 0 4 4 0 4 89 31
2011 Language of service - Both English and French 35 22 24 8 8 2 0 17 59 208
2008 Language of service - English only 19 31 31 8 6 3 2 15 53 37
2008 Language of service - Both English and French 14 27 32 16 8 3 1 24 43 243

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 11 24 30 15 6 5 50 23 20
2017 Language of service - Both English and French 14 24 30 16 9 3 4 27 41 200
2014 Language of service - English only 14 31 18 18 9 4 6 30 50 33
2014 Language of service - Both English and French 26 30 19 10 7 2 6 19 60 183
2011 Language of service - English only 30 26 27 7 7 0 3 15 57 31
2011 Language of service - Both English and French 31 29 19 11 6 2 3 17 63 208
2008 Language of service - English only 24 7 30 13 15 9 3 31 35 37
2008 Language of service - Both English and French 17 28 26 17 6 4 2 24 48 245

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 10 24 35 21 6 5 62 11 20
2017 Language of service - Both English and French 7 14 27 30 17 2 2 49 23 200
2014 Language of service - English only 9 10 19 33 20 4 6 58 20 33
2014 Language of service - Both English and French 9 18 34 19 13 1 5 34 29 181
2011 Language of service - English only 12 14 34 27 13 0 0 40 25 31
2011 Language of service - Both English and French 13 19 35 17 11 3 4 29 34 205
2008 Language of service - English only 8 13 25 36 11 3 3 51 22 37
2008 Language of service - Both English and French 9 26 31 21 11 1 2 33 36 245

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 15 24 14 10 11 0 28 45 20
2017 Language of service - Both English and French 19 19 34 11 13 2 2 25 40 201
2014 Language of service - English only 28 18 30 7 6 4 9 14 52 33
2014 Language of service - Both English and French 20 35 23 12 6 1 4 19 58 183
2011 Language of service - English only 51 29 10 0 10 0 0 10 80 31
2011 Language of service - Both English and French 34 30 21 7 6 1 1 13 66 208
2008 Language of service - English only 31 29 19 9 12 0 0 21 60 37
2008 Language of service - Both English and French 26 34 22 9 4 1 3 14 63 244

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 10 15 34 20 11 0 60 23 20
2017 Language of service - Both English and French 8 19 30 22 13 4 4 38 30 201
2014 Language of service - English only 13 17 23 16 17 8 6 39 34 33
2014 Language of service - Both English and French 12 20 26 22 9 3 8 36 35 183
2011 Language of service - English only 15 13 33 35 4 0 0 39 28 31
2011 Language of service - Both English and French 15 21 29 13 12 4 5 27 40 206
2008 Language of service - English only 13 24 41 5 13 3 0 19 38 37
2008 Language of service - Both English and French 22 24 27 15 6 4 1 22 49 244

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 20 45 20 6 6 0 27 26 20
2017 Language of service - Both English and French 11 26 33 16 9 2 2 27 39 201
2014 Language of service - English only 24 29 17 16 3 8 3 22 59 33
2014 Language of service - Both English and French 21 23 31 10 6 4 5 17 49 183
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 35 0 10 0 0 0 90 10 20
2017 Language of service - Both English and French 59 27 5 7 1 0 1 87 8 201
2014 Language of service - English only 66 25 0 3 6 0 0 91 9 33
2014 Language of service - Both English and French 65 22 4 6 2 1 0 88 8 183
2011 Language of service - English only 58 32 10 0 0 0 0 90 0 31
2011 Language of service - Both English and French 63 25 4 5 4 0 0 88 8 208
2008 Language of service - English only 73 19 5 0 2 0 0 92 2 37
2008 Language of service - Both English and French 66 18 6 6 3 0 0 85 9 245

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 35 19 15 15 6 0 47 32 20
2017 Language of service - Both English and French 20 35 14 11 9 6 4 62 23 201
2014 Language of service - English only 13 59 14 6 3 6 0 76 9 33
2014 Language of service - Both English and French 33 30 16 7 4 5 4 70 13 183

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 50 0 15 10 0 0 75 25 20
2017 Language of service - Both English and French 38 37 8 7 7 2 0 77 15 201
2014 Language of service - English only 28 41 13 9 9 0 0 69 18 32
2014 Language of service - Both English and French 51 30 6 8 4 1 0 81 13 183

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 51 0 15 15 6 0 69 31 20
2017 Language of service - Both English and French 33 41 13 7 4 1 1 76 11 201
2014 Language of service - English only 35 30 13 11 6 6 0 68 18 33
2014 Language of service - Both English and French 33 38 12 9 5 1 2 73 14 183
2011 Language of service - English only 20 31 12 16 18 0 2 52 35 31
2011 Language of service - Both English and French 38 38 12 7 3 1 1 78 10 208
2008 Language of service - English only 24 27 25 13 9 3 0 52 22 37
2008 Language of service - Both English and French 37 41 9 9 3 1 0 79 12 245

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 10 15 31 10 10 0 38 46 20
2017 Language of service - Both English and French 29 33 15 9 8 6 0 67 18 200
2014 Language of service - English only 30 29 9 6 21 3 3 62 29 33
2014 Language of service - Both English and French 31 26 17 8 7 8 3 64 17 183
2011 Language of service - English only 31 22 6 14 23 6 0 56 39 31
2011 Language of service - Both English and French 33 27 16 10 6 7 2 66 17 208
2008 Language of service - English only 24 19 30 13 12 0 3 44 25 37
2008 Language of service - Both English and French 36 30 12 8 5 9 0 72 14 245

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 21 15 19 14 16 0 42 40 20
2017 Language of service - Both English and French 10 23 16 15 11 20 4 44 34 201
2014 Language of service - English only 7 31 15 11 14 19 3 48 33 33
2014 Language of service - Both English and French 10 23 19 19 7 19 3 43 33 183

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 50 5 10 5 6 0 79 16 20
2017 Language of service - Both English and French 43 43 5 6 3 0 0 87 9 201
2014 Language of service - English only 36 50 6 3 6 0 0 86 9 33
2014 Language of service - Both English and French 49 38 8 3 1 0 1 88 4 183
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 35 15 5 5 0 0 75 10 20
2017 Language of service - Both English and French 34 41 14 5 4 1 0 76 9 201
2014 Language of service - English only 30 44 14 3 10 0 0 74 12 33
2014 Language of service - Both English and French 39 36 13 6 6 0 1 75 11 183
2011 Language of service - English only 23 47 7 13 10 0 0 70 23 31
2011 Language of service - Both English and French 34 37 13 9 7 0 0 71 16 206
2008 Language of service - English only 29 30 12 15 14 0 0 58 29 37
2008 Language of service - Both English and French 31 36 14 10 7 1 1 68 18 244

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 47 27 6 10 5 5 0 78 16 19
2017 Language of service - Both English and French 41 38 10 6 3 2 0 80 9 201
2014 Language of service - English only 37 39 14 3 7 0 0 77 10 33
2014 Language of service - Both English and French 42 35 13 5 4 1 0 78 9 183
2011 Language of service - English only 33 24 26 7 10 0 0 57 17 30
2011 Language of service - Both English and French 44 28 13 8 3 3 1 75 11 207
2008 Language of service - English only 35 19 16 17 12 2 0 55 29 37
2008 Language of service - Both English and French 41 33 13 7 3 2 1 77 10 245

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 36 5 15 9 0 0 71 24 20
2017 Language of service - Both English and French 38 39 10 5 6 1 1 79 11 201
2014 Language of service - English only 34 40 10 3 10 3 0 77 13 33
2014 Language of service - Both English and French 41 34 11 9 4 1 0 75 14 183
2011 Language of service - English only 34 27 15 6 18 0 0 61 24 30
2011 Language of service - Both English and French 37 37 7 10 6 2 0 76 16 206
2008 Language of service - English only 30 35 10 5 17 2 0 67 23 37
2008 Language of service - Both English and French 40 36 8 11 4 0 1 77 15 245

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 73 22 5 0 0 0 0 95 0 20
2017 Language of service - Both English and French 75 20 2 2 0 0 0 96 2 200
2014 Language of service - English only 89 11 0 0 0 0 0 100 0 33
2014 Language of service - Both English and French 82 16 0 1 0 0 1 99 1 182
2011 Language of service - English only 71 22 2 0 0 0 4 97 0 31
2011 Language of service - Both English and French 85 12 2 0 1 0 0 97 1 207
2008 Language of service - English only 78 16 0 3 3 0 0 94 6 37
2008 Language of service - Both English and French 79 14 2 4 1 0 0 93 5 245

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 42 5 5 0 5 5 89 6 19
2017 Language of service - Both English and French 46 28 6 3 5 6 5 84 9 201
2014 Language of service - English only 46 22 14 0 10 6 3 74 11 33
2014 Language of service - Both English and French 53 23 8 4 5 3 3 82 10 183
2011 Language of service - English only 51 29 6 6 8 0 0 81 13 31
2011 Language of service - Both English and French 49 32 3 4 4 5 4 88 9 208

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 35 15 5 0 6 0 79 5 20
2017 Language of service - Both English and French 54 28 8 6 2 0 1 83 8 201

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 45 32 14 0 5 5 0 80 5 20
2017 Language of service - Both English and French 56 26 8 3 4 2 1 84 7 201

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 26 10 5 9 0 0 76 14 20
2017 Language of service - Both English and French 50 31 8 6 4 0 0 81 10 201
2014 Language of service - English only 47 31 10 6 7 0 0 78 12 33
2014 Language of service - Both English and French 46 32 11 5 6 1 0 78 11 183
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 24 48 9 9 0 6 5 81 10 34
2014 Language of service - Both English and French 22 44 18 6 3 3 3 70 10 32

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 36 15 0 10 5 0 73 11 20
2017 Language of service - Both English and French 22 39 17 5 9 8 0 67 15 201
2014 Language of service - English only 16 34 6 11 15 18 0 61 32 33
2014 Language of service - Both English and French 13 36 21 10 6 13 0 57 19 183
2011 Language of service - English only 4 17 18 16 34 10 0 23 57 31
2011 Language of service - Both English and French 8 19 26 13 20 14 0 32 38 208

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 14 0 29 15 11 0 50 50 20
2017 Language of service - Both English and French 21 37 17 12 9 3 0 59 23 201
2014 Language of service - English only 10 34 15 12 20 10 0 48 35 33
2014 Language of service - Both English and French 14 31 23 17 11 5 0 47 29 183
2011 Language of service - English only 0 17 22 7 50 4 0 17 60 31
2011 Language of service - Both English and French 8 15 16 20 38 1 1 24 60 208
2008 Language of service - English only 12 25 5 30 25 2 0 38 57 37
2008 Language of service - Both English and French 16 28 19 18 17 3 0 45 35 245

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 24 0 24 20 11 0 50 50 20
2017 Language of service - Both English and French 14 32 22 15 9 7 0 50 26 201
2014 Language of service - English only 10 21 10 15 29 15 0 36 52 33
2014 Language of service - Both English and French 8 28 24 18 14 8 0 39 35 183
2011 Language of service - English only 0 10 20 16 47 7 0 11 68 31
2011 Language of service - Both English and French 3 15 19 25 32 7 0 19 61 208
2008 Language of service - English only 3 20 32 20 23 2 0 23 44 37
2008 Language of service - Both English and French 6 24 22 26 17 5 0 32 45 245

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 24 14 15 15 11 0 50 34 20
2017 Language of service - Both English and French 19 28 22 10 13 8 0 51 25 201
2014 Language of service - English only 18 18 13 12 17 21 0 46 37 33
2014 Language of service - Both English and French 16 32 22 13 10 8 0 51 25 183
2011 Language of service - English only 2 3 11 26 54 3 0 6 82 31
2011 Language of service - Both English and French 4 17 16 20 30 13 0 24 57 208
2008 Language of service - English only 3 24 14 29 25 5 0 29 56 37
2008 Language of service - Both English and French 12 27 23 15 15 8 0 43 32 245

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 6 29 5 30 20 11 0 39 56 20
2017 Language of service - Both English and French 13 39 23 13 10 3 0 53 23 201
2014 Language of service - English only 7 34 9 17 20 13 0 47 43 33
2014 Language of service - Both English and French 10 34 21 15 16 4 0 46 32 183
2011 Language of service - English only 0 24 14 19 44 0 0 24 63 31
2011 Language of service - Both English and French 7 20 15 22 32 4 0 28 57 208
2008 Language of service - English only 3 36 8 35 15 2 0 40 51 37
2008 Language of service - Both English and French 11 34 18 21 14 2 0 46 36 244
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 50 15 10 5 0 0 70 15 20
2017 Language of service - Both English and French 30 50 10 4 4 1 0 81 8 200
2014 Language of service - English only 19 25 14 23 9 10 0 49 35 33
2014 Language of service - Both English and French 19 47 17 10 6 0 0 66 17 183
2011 Language of service - English only 7 22 28 7 37 0 0 29 44 31
2011 Language of service - Both English and French 12 31 13 14 29 1 0 44 43 208

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 40 10 0 5 5 0 84 5 20
2017 Language of service - Both English and French 38 45 7 6 2 3 0 85 7 199
2014 Language of service - English only 41 41 12 0 6 0 0 82 6 33
2014 Language of service - Both English and French 32 51 10 3 1 4 0 87 3 182
2011 Language of service - English only 20 45 10 11 10 3 0 67 22 31
2011 Language of service - Both English and French 32 38 11 6 8 4 1 73 15 208

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 30 19 15 5 11 0 56 22 20
2017 Language of service - Both English and French 25 40 13 9 9 4 0 68 19 200
2014 Language of service - English only 23 32 11 6 15 14 0 63 24 33
2014 Language of service - Both English and French 29 42 14 5 5 4 0 74 11 182
2011 Language of service - English only 15 33 18 23 11 0 0 47 34 31
2011 Language of service - Both English and French 25 39 13 7 8 8 1 70 16 208
2008 Language of service - English only 20 36 14 14 11 2 3 59 26 37
2008 Language of service - Both English and French 28 32 13 12 9 4 1 64 23 245

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 35 16 5 25 10 0 50 33 20
2017 Language of service - Both English and French 19 32 20 11 8 9 1 56 21 198
2014 Language of service - English only 15 36 12 3 23 7 3 57 29 33
2014 Language of service - Both English and French 16 42 23 6 5 8 0 63 12 182
2011 Language of service - English only 6 28 24 17 23 4 0 34 41 31
2011 Language of service - Both English and French 7 30 23 17 9 9 4 43 31 208

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 25 9 31 15 15 0 36 53 20
2017 Language of service - Both English and French 18 25 18 12 12 11 4 50 29 200
2014 Language of service - English only 9 15 21 9 11 30 6 36 32 33
2014 Language of service - Both English and French 10 20 23 19 12 14 2 36 36 182
2011 Language of service - English only 8 17 3 20 41 10 0 28 69 31
2011 Language of service - Both English and French 7 16 20 21 20 13 2 28 48 208

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 40 10 10 0 0 0 80 10 20
2017 Language of service - Both English and French 46 42 6 2 0 2 1 90 3 201
2014 Language of service - English only 55 21 9 3 6 3 4 81 9 33
2014 Language of service - Both English and French 54 30 9 3 2 1 0 85 5 183

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 36 5 0 0 5 0 95 0 20
2017 Language of service - Both English and French 65 28 4 1 0 0 1 93 2 201
2014 Language of service - English only 61 36 0 0 0 4 0 100 0 33
2014 Language of service - Both English and French 60 30 5 2 1 2 1 92 3 183
2011 Language of service - English only 37 46 9 0 3 0 4 87 3 30
2011 Language of service - Both English and French 61 26 8 2 1 1 1 89 3 208
2008 Language of service - English only 53 31 10 5 0 0 0 84 5 37
2008 Language of service - Both English and French 59 27 8 1 3 1 2 89 4 244

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 41 15 9 20 0 0 56 29 20
2017 Language of service - Both English and French 20 41 13 11 12 2 0 63 24 201
2014 Language of service - English only 13 28 12 16 23 6 3 44 42 33
2014 Language of service - Both English and French 15 33 17 14 15 4 1 51 31 182
2011 Language of service - English only 4 18 25 21 32 0 0 22 53 30
2011 Language of service - Both English and French 13 35 18 15 17 2 1 49 33 208
2008 Language of service - English only 2 40 21 19 18 0 0 42 37 37
2008 Language of service - Both English and French 14 38 17 18 10 3 0 53 29 244

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 19 21 21 29 6 0 26 53 20
2017 Language of service - Both English and French 12 29 16 15 23 3 2 43 40 201
2014 Language of service - English only 6 13 29 12 33 6 3 20 49 33
2014 Language of service - Both English and French 10 26 18 17 21 3 5 40 41 183
2011 Language of service - English only 7 7 17 17 48 4 0 14 68 30
2011 Language of service - Both English and French 10 24 21 19 23 2 2 35 44 208
2008 Language of service - English only 11 8 17 32 31 0 0 19 64 37
2008 Language of service - Both English and French 12 27 17 22 18 2 3 40 42 245

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 39 15 15 15 6 0 53 31 20
2017 Language of service - Both English and French 19 40 21 9 7 4 1 62 17 201

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 45 10 5 0 15 0 83 5 20
2017 Language of service - Both English and French 32 38 17 3 4 6 0 75 7 200
2014 Language of service - English only 18 52 11 0 3 16 0 83 4 33
2014 Language of service - Both English and French 31 41 17 4 4 4 1 75 8 183

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 45 10 5 5 5 0 79 10 20
2017 Language of service - Both English and French 32 48 10 5 3 2 0 82 8 200
2014 Language of service - English only 18 55 13 3 3 9 0 80 6 33
2014 Language of service - Both English and French 29 42 17 4 4 3 0 74 8 183
2011 Language of service - English only 13 24 18 20 21 3 0 38 43 31
2011 Language of service - Both English and French 17 29 19 13 14 6 1 50 30 207

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 45 20 0 10 0 0 70 10 20
2017 Language of service - Both English and French 45 41 4 5 5 0 0 85 10 201
2014 Language of service - English only 34 40 9 9 9 0 0 74 17 33
2014 Language of service - Both English and French 35 44 13 5 3 0 0 79 8 181
2011 Language of service - English only 15 24 14 16 31 0 0 40 46 31
2011 Language of service - Both English and French 23 32 16 13 15 1 1 55 28 208
2008 Language of service - English only 17 38 21 17 7 0 0 55 24 37
2008 Language of service - Both English and French 31 40 12 10 7 0 0 71 17 245

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 35 24 10 15 0 0 50 25 20
2017 Language of service - Both English and French 33 40 13 6 7 1 0 73 14 201
2014 Language of service - English only 18 25 20 17 15 4 0 45 34 33
2014 Language of service - Both English and French 18 35 26 13 7 1 0 54 20 183
2011 Language of service - English only 0 15 31 14 41 0 0 15 54 31
2011 Language of service - Both English and French 14 23 22 17 22 2 0 38 40 207

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 45 10 20 10 0 0 60 30 20
2017 Language of service - Both English and French 30 41 13 9 6 1 0 72 15 201
2014 Language of service - English only 15 33 9 21 18 4 0 50 41 33
2014 Language of service - Both English and French 18 38 26 10 8 0 0 56 18 183
2011 Language of service - English only 0 24 14 22 40 0 0 24 62 31
2011 Language of service - Both English and French 13 27 14 19 25 2 0 41 45 207
2008 Language of service - English only 17 31 28 16 7 0 0 48 24 37
2008 Language of service - Both English and French 23 40 12 17 8 1 0 63 25 245

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 30 15 25 10 0 0 50 35 20
2017 Language of service - Both English and French 40 30 10 9 5 3 1 74 15 200
2014 Language of service - English only 20 32 14 17 14 3 0 54 32 33
2014 Language of service - Both English and French 28 27 17 7 15 4 1 58 24 182
2011 Language of service - English only 0 23 25 23 19 10 0 25 47 31
2011 Language of service - Both English and French 19 24 18 14 13 10 2 48 31 207
2008 Language of service - English only 9 37 22 12 16 5 0 48 29 37
2008 Language of service - Both English and French 23 35 17 10 8 6 1 62 20 245
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 5 70 25 20
2017 Language of service - Both English and French 15 50 35 201
2014 Language of service - English only 22 47 31 33
2014 Language of service - Both English and French 29 40 31 183
2011 Language of service - English only 38 17 45 31
2011 Language of service - Both English and French 26 39 35 208

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Language of service - Both English and French 20 22 26 7 22 3 31
2014 Language of service - Both English and French 24 25 30 11 9999 10 51
2011 Language of service - English only 7 10 23 50 9999 10 12
2011 Language of service - Both English and French 24 14 38 19 9999 5 55
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 17 83 201
2014 Language of service - English only 15 85 33
2014 Language of service - Both English and French 12 88 183

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 45 35
2014 Language of service - Both English and French 48 21

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 52 35
2014 Language of service - Both English and French 58 21

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 35
2014 Language of service - Both English and French 0 21

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 20 35

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 53 35
2014 Language of service - Both English and French 53 21

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 43 35
2014 Language of service - Both English and French 34 21

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 43 35
2014 Language of service - Both English and French 39 21

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 20 35
2014 Language of service - Both English and French 49 21

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 39 35

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 54 35
2014 Language of service - Both English and French 63 21

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 34 35
2014 Language of service - Both English and French 24 21

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 35
2014 Language of service - Both English and French 0 21

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 14 35
2014 Language of service - Both English and French 0 21

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 43 35
2014 Language of service - Both English and French 44 21

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 28 35
2014 Language of service - Both English and French 23 21

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 17 35

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 58 35
2014 Language of service - Both English and French 48 21

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 25 35
2014 Language of service - Both English and French 39 21

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 22 35

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 31 35

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 14 35
2014 Language of service - Both English and French 23 21

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 20 35
2014 Language of service - Both English and French 28 21

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 19 32

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 15 32

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 15 32

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 15 32

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 22 32

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 34 32
2014 Language of service - Both English and French 58 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 53 32
2014 Language of service - Both English and French 44 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 32

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 19 32

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 95 5 35

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 21 25 10 20 19 0 32 37 20
2017 Language of service - Both English and French 12 14 19 7 9 29 10 43 27 201
2014 Language of service - English only 4 15 18 17 3 33 10 33 35 33
2014 Language of service - Both English and French 15 16 19 6 3 33 9 53 15 183

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 31 10 15 10 14 0 59 29 20
2017 Language of service - Both English and French 22 36 16 4 7 14 1 68 13 201
2014 Language of service - English only 3 24 32 15 3 23 0 35 24 33
2014 Language of service - Both English and French 21 29 18 5 4 22 1 65 11 183
2011 Language of service - English only 21 22 28 16 9 3 0 45 27 31
2011 Language of service - Both English and French 18 35 22 7 5 13 0 61 14 207
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 79 5 6 0 5 0 89 6 20
2017 Language of service - Both English and French 22 51 12 8 2 1 5 77 10 201
2014 Language of service - English only 15 56 12 6 6 3 3 75 12 33
2014 Language of service - Both English and French 17 58 13 7 3 1 2 77 10 182
2011 Language of service - English only 22 58 9 0 7 4 0 83 7 31
2011 Language of service - Both English and French 19 58 12 3 2 3 4 83 5 207
2008 Language of service - English only 19 43 14 13 9 2 0 64 22 37
2008 Language of service - Both English and French 25 48 10 11 1 1 3 76 13 244

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 45 16 5 0 20 5 73 6 20
2017 Language of service - Both English and French 10 23 19 10 7 22 8 48 25 200
2014 Language of service - English only 9 21 31 3 6 20 10 43 12 33
2014 Language of service - Both English and French 6 24 25 9 7 21 8 42 22 182
2011 Language of service - English only 2 17 40 19 8 13 0 22 31 31
2011 Language of service - Both English and French 5 22 19 11 9 26 8 40 31 207

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 25 21 0 0 15 0 76 0 20
2017 Language of service - Both English and French 37 37 8 3 1 8 6 86 5 199
2014 Language of service - English only 33 24 15 4 6 15 3 69 12 33
2014 Language of service - Both English and French 35 38 15 4 1 5 2 78 6 182
2011 Language of service - English only 33 42 12 6 4 3 0 77 10 31
2011 Language of service - Both English and French 38 37 6 3 1 10 3 88 5 207
2008 Language of service - English only 29 22 19 5 6 15 2 63 14 37
2008 Language of service - Both English and French 34 36 9 3 1 14 3 84 5 245

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 44 21 0 6 15 0 69 6 20
2017 Language of service - Both English and French 26 36 12 7 3 11 5 74 12 199
2014 Language of service - English only 12 28 15 3 9 30 3 60 17 33
2014 Language of service - Both English and French 21 32 22 6 4 12 4 63 11 182
2011 Language of service - English only 13 20 28 11 20 9 0 35 34 31
2011 Language of service - Both English and French 18 32 12 10 7 16 4 63 22 207
2008 Language of service - English only 18 25 10 17 13 12 6 51 36 37
2008 Language of service - Both English and French 28 36 11 6 7 10 3 73 15 244
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 5 95 199
2014 Language of service - Both English and French 6 94 183

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 10 40 6 0 25 5 35 8 20
2017 Language of service - Both English and French 13 18 18 3 2 38 9 58 9 200
2014 Language of service - English only 0 9 40 3 3 42 4 16 11 33
2014 Language of service - Both English and French 9 20 19 3 1 39 8 55 8 183

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 36 26 0 0 14 0 70 0 20
2017 Language of service - Both English and French 21 35 17 4 1 19 2 71 7 200
2014 Language of service - English only 10 29 19 3 3 33 4 61 9 33
2014 Language of service - Both English and French 16 32 20 3 3 24 2 65 8 182
2011 Language of service - English only 16 27 29 17 5 6 0 46 23 31
2011 Language of service - Both English and French 22 37 17 4 2 18 0 72 8 206
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 17 15 11 21 0 0 53 32 19
2017 Language of service - Both English and French 25 20 24 19 9 0 3 46 29 200

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 24 36 24 0 6 0 37 26 20
2017 Language of service - Both English and French 15 23 33 17 12 0 0 37 29 201

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 24 29 5 0 6 0 63 6 20
2017 Language of service - Both English and French 24 35 22 11 7 0 2 60 19 200

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 14 25 15 25 6 0 31 42 20
2017 Language of service - Both English and French 13 25 28 14 19 0 0 39 33 201

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 35 0 0 5 6 15 94 6 20
2017 Language of service - Both English and French 48 17 13 2 3 1 16 79 6 200

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 21 30 15 0 0 0 55 15 20
2017 Language of service - Both English and French 36 27 22 8 5 0 2 64 14 201

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 40 25 5 15 0 0 55 20 20
2017 Language of service - Both English and French 23 30 26 15 3 0 2 54 19 201

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 26 29 5 11 0 0 56 16 20
2017 Language of service - Both English and French 27 29 26 13 5 0 1 56 18 201

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 45 9 10 5 0 0 75 15 20
2017 Language of service - Both English and French 30 37 16 8 5 0 3 69 14 201

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 34 20 0 5 0 0 74 5 20
2017 Language of service - Both English and French 35 28 19 9 5 1 3 65 15 201

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 34 10 5 0 0 0 84 5 20
2017 Language of service - Both English and French 50 28 12 6 3 1 1 79 9 201

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 80 10 5 0 5 0 0 91 5 20
2017 Language of service - Both English and French 73 10 6 4 3 1 3 87 7 201

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 44 10 5 5 0 0 80 9 20
2017 Language of service - Both English and French 53 26 9 6 2 1 3 82 9 201

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 65 9 10 10 5 0 0 75 15 20
2017 Language of service - Both English and French 63 16 7 4 6 1 3 82 10 201

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 81 5 0 0 5 0 9 95 5 20
2017 Language of service - Both English and French 61 9 3 2 0 1 24 92 3 200

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 25 20 6 5 0 0 69 11 19
2017 Language of service - Both English and French 54 27 9 5 0 1 4 86 5 200

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 69 11 10 5 5 0 0 80 10 20
2017 Language of service - Both English and French 63 12 6 4 4 1 9 84 9 201

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 45 5 6 0 0 0 90 6 20
2017 Language of service - Both English and French 52 28 10 0 3 1 6 86 3 201

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 6 30 55 9 0 0 0 35 9 20
2017 Language of service - Both English and French 12 34 35 15 5 1 0 46 20 201

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 19 50 20 10 0 0 31 19 20
2017 Language of service - Both English and French 4 18 39 26 11 0 2 38 22 201

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 30 25 5 10 10 0 56 17 20
2017 Language of service - Both English and French 13 39 21 12 6 9 0 56 20 200

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 40 15 10 6 14 0 64 18 20
2017 Language of service - Both English and French 17 43 19 9 8 3 0 62 18 201
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 20 80 199
2014 Language of service - English only 21 79 33
2014 Language of service - Both English and French 10 90 183

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 78 22 41
2014 Language of service - Both English and French 83 17 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 38 50 4 3 6 0 0 87 9 32
2014 Language of service - Both English and French 57 36 0 7 0 0 0 93 7 14
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 20 9 11 14 6 0 42 58 20
2017 Language of service - Both English and French 43 16 17 12 6 5 1 45 55 201

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 29 11
2017 Language of service - Both English and French 27 104

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 11
2017 Language of service - Both English and French 28 104

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 29 11
2017 Language of service - Both English and French 16 104

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 36 11
2017 Language of service - Both English and French 45 104

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 7 104

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 72 11
2017 Language of service - Both English and French 42 104

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Language of service - English only 9 45 19 9 10 8 11
2017 Language of service - Both English and French 7 53 23 7 3 7 97

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 9 18 27 36 0 10 10 71 11
2017 Language of service - Both English and French 14 31 12 13 14 5 12 54 32 104

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 9 0 10 19 8 45 38 62 11
2017 Language of service - Both English and French 4 19 9 9 22 7 29 36 49 104
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