2017 Public Service Employee Survey Results for Library and Archives Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 50 6 9 5 0 0 79 15 222
2017 Does not provide services to public 44 44 3 6 2 0 0 88 8 516
2014 Provides services to public 22 49 6 16 7 0 0 71 23 218
2014 Does not provide services to public 37 47 6 8 2 0 0 84 10 598
2011 Provides services to public 23 42 9 17 9 0 0 65 26 241
2011 Does not provide services to public 34 45 5 12 5 0 0 79 17 583
2008 Provides services to public 31 45 4 14 6 0 0 76 20 284
2008 Does not provide services to public 36 48 4 8 4 0 0 84 12 532

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 36 2 4 1 0 1 94 5 221
2017 Does not provide services to public 66 28 3 2 1 0 0 94 3 518
2014 Provides services to public 56 34 5 4 1 0 0 90 5 218
2014 Does not provide services to public 61 29 5 3 1 1 0 91 4 597
2011 Provides services to public 57 29 5 7 0 0 1 88 7 241
2011 Does not provide services to public 62 27 4 5 1 0 1 90 6 583
2008 Provides services to public 57 29 6 5 2 0 0 86 8 285
2008 Does not provide services to public 62 26 6 4 1 0 1 89 6 531

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 32 4 8 3 0 1 84 11 222
2017 Does not provide services to public 55 31 7 5 2 0 0 86 7 519
2014 Provides services to public 50 34 6 7 2 0 0 84 10 218
2014 Does not provide services to public 54 29 8 7 2 0 0 83 9 598
2011 Provides services to public 48 30 8 10 4 0 1 78 14 241
2011 Does not provide services to public 53 32 6 6 3 0 0 85 10 582
2008 Provides services to public 51 28 8 9 5 0 1 79 13 284
2008 Does not provide services to public 47 30 8 11 4 0 0 77 15 532

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 39 9 9 2 0 0 80 11 222
2017 Does not provide services to public 49 37 6 5 3 0 0 87 7 517
2014 Provides services to public 38 40 9 9 5 0 0 77 14 218
2014 Does not provide services to public 45 42 6 6 2 0 0 87 8 597
2011 Provides services to public 41 40 6 9 3 0 0 82 12 242
2011 Does not provide services to public 43 38 9 6 2 0 0 82 9 579

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 43 12 12 3 0 2 72 15 220
2017 Does not provide services to public 34 43 10 9 4 0 0 77 13 519
2014 Provides services to public 20 44 13 17 6 0 0 64 23 218
2014 Does not provide services to public 31 41 11 12 3 0 1 73 16 598
2011 Provides services to public 22 44 15 12 7 0 1 66 19 240
2011 Does not provide services to public 24 42 14 13 5 0 1 67 18 581
2008 Provides services to public 22 45 13 13 6 1 1 68 19 285
2008 Does not provide services to public 28 42 15 9 4 0 1 71 13 533

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 39 8 4 3 0 0 85 7 222
2017 Does not provide services to public 48 37 10 4 1 0 0 85 5 518
2014 Provides services to public 39 41 8 5 6 0 0 80 11 218
2014 Does not provide services to public 43 36 11 5 4 0 0 79 10 598
2011 Provides services to public 44 35 14 2 4 0 1 80 6 239
2011 Does not provide services to public 40 39 8 8 5 0 0 80 13 582
2008 Provides services to public 45 38 9 4 4 0 0 83 7 285
2008 Does not provide services to public 43 36 11 5 4 0 0 80 9 534

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 40 6 4 2 0 0 88 6 222
2017 Does not provide services to public 53 35 5 4 1 0 0 89 6 517
2014 Provides services to public 40 42 9 4 4 0 0 83 8 218
2014 Does not provide services to public 47 36 7 6 4 0 0 83 10 598
2011 Provides services to public 47 42 6 2 3 0 0 89 5 241
2011 Does not provide services to public 43 42 6 6 3 0 0 85 9 581
2008 Provides services to public 45 41 8 2 4 0 0 86 6 285
2008 Does not provide services to public 46 40 8 3 3 0 0 86 7 533

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 45 6 5 0 0 1 89 5 222
2017 Does not provide services to public 48 39 7 5 1 0 0 88 6 517
2014 Provides services to public 38 42 12 4 4 0 0 80 8 218
2014 Does not provide services to public 45 40 10 4 1 0 0 85 5 598

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 35 9 9 3 1 2 79 12 222
2017 Does not provide services to public 50 31 10 4 3 0 1 82 7 518
2014 Provides services to public 35 36 15 7 6 1 0 71 14 218
2014 Does not provide services to public 40 35 13 7 3 1 2 76 10 597
2011 Provides services to public 32 36 12 12 6 1 1 70 18 242
2011 Does not provide services to public 37 36 13 7 4 1 1 74 12 583

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 24 13 10 12 3 16 57 27 221
2017 Does not provide services to public 26 25 14 5 6 4 19 67 14 518
2014 Provides services to public 19 19 17 10 11 5 19 50 27 217
2014 Does not provide services to public 25 20 14 9 8 3 22 59 22 598
2011 Provides services to public 22 13 16 11 17 4 17 44 36 242
2011 Does not provide services to public 25 22 12 7 10 3 21 62 23 583
2008 Provides services to public 27 22 12 11 11 2 14 58 27 284
2008 Does not provide services to public 29 23 11 9 9 4 15 65 22 533

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 48 7 5 2 0 0 86 6 222
2017 Does not provide services to public 40 42 9 5 3 0 0 83 8 519
2014 Provides services to public 33 46 9 6 4 0 0 80 11 217
2014 Does not provide services to public 31 44 15 7 4 0 0 75 11 598
2011 Provides services to public 34 36 11 10 9 0 0 71 19 241
2011 Does not provide services to public 26 44 13 9 7 0 0 71 16 582
2008 Provides services to public 36 45 10 6 3 0 0 81 9 283
2008 Does not provide services to public 40 37 12 7 4 0 0 77 12 530

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 39 13 12 12 0 0 63 24 221
2017 Does not provide services to public 31 36 17 10 6 1 0 68 16 519
2014 Provides services to public 21 45 12 13 8 1 0 66 22 218
2014 Does not provide services to public 27 35 19 12 7 0 0 62 19 598
2011 Provides services to public 19 37 13 16 15 0 0 56 31 242
2011 Does not provide services to public 19 37 16 16 11 0 0 57 27 583

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 48 10 8 3 0 0 78 11 222
2017 Does not provide services to public 33 46 11 7 3 0 0 79 10 518

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 43 8 4 2 0 0 87 5 222
2017 Does not provide services to public 45 39 9 4 2 1 0 84 7 519
2014 Provides services to public 39 44 8 6 2 0 0 83 9 218
2014 Does not provide services to public 42 43 9 4 2 1 0 86 5 598
2011 Provides services to public 32 37 12 9 8 2 0 70 18 241
2011 Does not provide services to public 29 39 15 9 6 1 0 69 16 582
2008 Provides services to public 46 35 9 6 3 2 0 82 9 285
2008 Does not provide services to public 44 37 11 5 3 0 0 81 8 533

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 39 11 10 11 0 0 67 21 222
2017 Does not provide services to public 35 34 16 9 5 1 0 70 14 518

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 33 7 4 0 0 0 89 5 222
2017 Does not provide services to public 53 35 8 2 1 0 0 89 3 518
2014 Provides services to public 59 31 7 1 2 0 0 91 3 216
2014 Does not provide services to public 57 32 8 2 1 0 0 89 3 598
2011 Provides services to public 60 28 6 5 2 0 0 88 6 242
2011 Does not provide services to public 49 35 11 4 1 0 0 85 5 582

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 41 10 12 8 0 1 69 20 222
2017 Does not provide services to public 33 44 13 6 4 0 0 77 10 517
2014 Provides services to public 15 47 12 18 8 0 0 62 26 218
2014 Does not provide services to public 25 41 15 11 5 1 1 67 17 597
2011 Provides services to public 22 38 16 13 10 1 0 60 24 242
2011 Does not provide services to public 22 38 15 14 9 1 1 61 23 583

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 38 14 7 11 0 1 68 18 220
2017 Does not provide services to public 37 40 14 3 5 0 1 78 8 518
2014 Provides services to public 26 39 16 9 9 0 0 65 18 218
2014 Does not provide services to public 32 36 17 10 4 0 1 69 14 596

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 43 14 8 6 0 0 72 14 222
2017 Does not provide services to public 33 43 12 7 3 1 1 78 10 517
2014 Provides services to public 20 44 16 11 8 0 0 65 19 218
2014 Does not provide services to public 31 39 17 9 3 1 1 71 12 598
2011 Provides services to public 25 40 15 14 7 0 0 65 21 242
2011 Does not provide services to public 29 41 13 10 4 1 1 72 15 579

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 40 8 4 1 1 0 87 6 221
2017 Does not provide services to public 42 42 10 4 1 0 0 84 6 517
2014 Provides services to public 42 38 12 5 3 0 0 80 8 218
2014 Does not provide services to public 42 38 12 5 2 0 0 81 8 597
2011 Provides services to public 37 39 9 10 3 0 0 77 13 242
2011 Does not provide services to public 34 45 9 7 4 0 0 80 11 582
2008 Provides services to public 43 42 7 5 3 0 0 85 8 285
2008 Does not provide services to public 42 41 7 5 3 0 0 84 9 533

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 37 11 5 5 0 3 79 10 222
2017 Does not provide services to public 51 33 10 4 2 0 1 84 6 518
2014 Provides services to public 38 34 19 5 3 0 1 73 8 218
2014 Does not provide services to public 46 35 11 4 2 0 1 82 6 598
2011 Provides services to public 32 30 18 8 7 0 4 64 16 240
2011 Does not provide services to public 36 33 18 8 3 0 2 71 11 583
2008 Provides services to public 22 30 22 17 8 0 1 53 25 283
2008 Does not provide services to public 27 35 22 9 5 0 1 63 15 532

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 22 34 24 9 2 2 34 31 222
2017 Does not provide services to public 7 21 40 19 10 1 2 30 29 517
2014 Provides services to public 14 31 30 17 5 1 2 23 46 218
2014 Does not provide services to public 11 26 35 14 9 1 3 24 40 598
2011 Provides services to public 27 34 23 7 5 2 2 12 64 242
2011 Does not provide services to public 28 30 25 10 5 1 2 15 59 579
2008 Provides services to public 12 35 34 9 7 1 1 16 49 285
2008 Does not provide services to public 11 30 34 16 5 1 2 22 43 533

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 15 31 26 15 5 3 44 23 222
2017 Does not provide services to public 7 12 32 26 15 4 2 44 21 516
2014 Provides services to public 18 23 32 14 6 3 4 21 44 218
2014 Does not provide services to public 14 26 33 13 9 3 3 23 42 596
2011 Provides services to public 37 24 22 7 8 3 0 15 63 242
2011 Does not provide services to public 28 25 27 11 5 2 2 17 55 579
2008 Provides services to public 14 28 32 15 7 3 2 23 44 283
2008 Does not provide services to public 14 22 32 17 10 1 3 29 38 530

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 23 29 18 10 3 4 30 39 221
2017 Does not provide services to public 11 18 34 17 12 3 5 31 31 515
2014 Provides services to public 24 30 19 12 7 3 6 21 59 218
2014 Does not provide services to public 21 27 23 11 9 3 5 23 52 596
2011 Provides services to public 30 28 20 10 6 2 3 17 62 242
2011 Does not provide services to public 22 22 28 12 7 4 5 21 48 580
2008 Provides services to public 18 25 26 16 7 5 3 25 47 285
2008 Does not provide services to public 13 23 29 17 8 4 5 28 40 532

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 14 27 31 18 2 2 50 22 221
2017 Does not provide services to public 4 13 31 29 19 1 3 50 18 510
2014 Provides services to public 9 18 32 21 14 2 5 37 29 216
2014 Does not provide services to public 7 15 31 27 14 2 4 44 23 595
2011 Provides services to public 13 18 34 18 12 2 3 32 32 239
2011 Does not provide services to public 13 16 32 21 11 2 5 34 32 580
2008 Provides services to public 9 25 30 23 11 1 2 35 34 285
2008 Does not provide services to public 6 18 36 27 8 1 3 37 25 531

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 18 33 12 12 3 2 25 40 222
2017 Does not provide services to public 13 19 32 18 13 1 4 33 33 515
2014 Provides services to public 22 32 23 11 6 2 4 18 57 218
2014 Does not provide services to public 16 23 29 14 11 1 4 27 42 597
2011 Provides services to public 36 30 19 6 7 1 1 13 67 242
2011 Does not provide services to public 23 25 26 14 7 2 4 22 50 581
2008 Provides services to public 27 33 22 9 5 1 3 15 63 284
2008 Does not provide services to public 18 30 26 15 7 1 4 24 49 533

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 29 23 14 4 4 40 29 222
2017 Does not provide services to public 6 14 25 30 16 4 4 50 22 516
2014 Provides services to public 12 19 26 21 10 3 8 36 35 218
2014 Does not provide services to public 10 16 28 23 13 4 5 40 29 596
2011 Provides services to public 15 20 30 17 10 3 5 30 38 240
2011 Does not provide services to public 12 20 25 20 13 4 7 37 35 580
2008 Provides services to public 21 24 29 14 7 4 1 22 48 284
2008 Does not provide services to public 12 24 30 17 11 2 5 30 38 532

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 25 35 17 9 3 1 27 37 222
2017 Does not provide services to public 11 16 38 18 9 5 4 30 29 516
2014 Provides services to public 22 24 29 11 5 5 4 18 50 218
2014 Does not provide services to public 16 21 31 13 12 4 3 27 40 597
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 27 4 7 1 0 1 87 8 222
2017 Does not provide services to public 61 28 4 4 2 0 1 90 6 519
2014 Provides services to public 65 23 3 6 3 0 0 88 9 218
2014 Does not provide services to public 65 23 5 5 1 0 1 89 6 597
2011 Provides services to public 63 25 4 4 3 0 0 88 8 242
2011 Does not provide services to public 61 26 5 4 3 0 1 88 7 579
2008 Provides services to public 67 18 6 5 3 0 0 85 8 285
2008 Does not provide services to public 61 23 4 7 3 0 1 85 11 533

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 35 15 12 9 6 4 60 23 222
2017 Does not provide services to public 27 32 16 5 5 8 6 69 12 519
2014 Provides services to public 29 35 16 8 4 5 4 70 13 218
2014 Does not provide services to public 32 30 13 7 7 5 5 69 17 595

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 39 7 8 8 2 0 77 16 222
2017 Does not provide services to public 50 31 10 5 4 1 0 81 9 519
2014 Provides services to public 47 32 7 9 5 1 0 79 14 217
2014 Does not provide services to public 46 30 9 8 6 1 0 77 14 598

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 42 12 8 5 1 1 75 13 222
2017 Does not provide services to public 35 41 11 8 4 2 0 77 12 519
2014 Provides services to public 33 36 12 10 5 2 2 72 15 218
2014 Does not provide services to public 34 38 13 10 2 3 0 74 12 597
2011 Provides services to public 35 38 12 8 5 1 1 75 13 242
2011 Does not provide services to public 31 38 12 11 5 2 1 71 17 581
2008 Provides services to public 34 39 11 9 4 1 1 75 14 285
2008 Does not provide services to public 32 37 12 9 7 2 1 72 16 534

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 31 15 11 8 6 0 64 20 221
2017 Does not provide services to public 31 31 13 9 6 11 0 70 16 518
2014 Provides services to public 30 26 16 8 9 8 3 63 19 218
2014 Does not provide services to public 28 30 14 12 5 10 1 65 19 597
2011 Provides services to public 33 26 15 10 8 6 2 64 20 242
2011 Does not provide services to public 27 30 13 12 7 9 1 64 21 582
2008 Provides services to public 34 28 15 9 6 7 1 67 16 285
2008 Does not provide services to public 32 28 13 10 9 7 2 66 20 533

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 23 16 15 12 20 4 44 35 222
2017 Does not provide services to public 12 23 19 11 6 24 6 49 24 519
2014 Provides services to public 10 24 18 18 8 19 3 43 34 218
2014 Does not provide services to public 13 23 18 16 9 17 4 46 32 597

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 44 5 6 3 0 0 86 9 222
2017 Does not provide services to public 47 37 8 5 3 0 0 84 8 519
2014 Provides services to public 47 41 8 3 2 0 0 88 5 218
2014 Does not provide services to public 45 39 9 6 2 0 0 84 8 596
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 41 14 5 4 1 0 76 9 222
2017 Does not provide services to public 41 39 10 5 4 1 0 80 9 519
2014 Provides services to public 37 37 13 6 6 0 1 75 12 218
2014 Does not provide services to public 39 32 15 9 4 1 1 72 13 598
2011 Provides services to public 33 38 12 10 7 0 0 71 17 240
2011 Does not provide services to public 34 37 14 8 6 1 0 71 15 582
2008 Provides services to public 30 36 13 10 8 1 1 67 19 284
2008 Does not provide services to public 34 31 15 12 7 0 1 66 18 534

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 37 10 6 3 2 0 80 10 221
2017 Does not provide services to public 49 34 8 4 3 2 1 85 6 517
2014 Provides services to public 41 36 14 5 4 1 0 78 9 218
2014 Does not provide services to public 45 31 11 5 3 3 1 80 9 598
2011 Provides services to public 43 28 15 7 4 2 1 73 12 240
2011 Does not provide services to public 42 30 14 7 4 2 0 74 12 582
2008 Provides services to public 40 32 13 8 4 2 1 74 12 285
2008 Does not provide services to public 42 31 12 7 5 2 0 75 12 533

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 39 9 6 6 1 1 78 13 222
2017 Does not provide services to public 46 35 8 6 4 1 1 82 10 519
2014 Provides services to public 40 35 11 8 6 1 0 75 14 218
2014 Does not provide services to public 45 30 11 8 3 1 1 77 12 597
2011 Provides services to public 37 35 9 9 7 2 0 74 17 239
2011 Does not provide services to public 37 35 11 9 6 1 0 73 15 582
2008 Provides services to public 39 35 8 10 6 1 1 75 16 285
2008 Does not provide services to public 38 34 12 9 6 0 0 72 15 532

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 21 2 2 0 0 0 96 2 221
2017 Does not provide services to public 81 16 2 2 0 0 0 97 2 516
2014 Provides services to public 83 16 0 0 0 0 0 99 0 217
2014 Does not provide services to public 82 13 2 1 0 0 1 96 2 597
2011 Provides services to public 83 13 2 0 1 0 1 97 1 241
2011 Does not provide services to public 79 16 2 2 1 0 0 95 3 580
2008 Provides services to public 79 14 2 4 1 0 0 93 5 285
2008 Does not provide services to public 84 11 2 2 1 0 1 96 3 533

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 29 6 4 4 6 5 85 9 221
2017 Does not provide services to public 55 25 6 4 3 4 4 86 7 518
2014 Provides services to public 52 24 9 4 6 3 3 81 10 218
2014 Does not provide services to public 52 20 6 5 6 4 7 81 12 598
2011 Provides services to public 50 31 3 4 5 4 3 87 9 242
2011 Does not provide services to public 49 26 8 5 7 2 3 79 12 580

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 29 9 6 2 1 1 83 8 221
2017 Does not provide services to public 57 30 7 3 3 0 0 87 7 519

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 26 9 3 4 2 1 84 7 222
2017 Does not provide services to public 58 26 8 4 2 2 0 85 6 519

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 31 9 6 5 0 0 81 11 222
2017 Does not provide services to public 52 32 9 4 3 0 0 83 7 518
2014 Provides services to public 46 31 11 5 6 1 0 78 11 218
2014 Does not provide services to public 50 29 9 7 3 0 1 80 11 597
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 49 8 8 0 5 5 81 9 35
2017 Does not provide services to public 24 38 13 5 3 6 10 74 10 127
2014 Provides services to public 21 43 21 6 3 3 3 68 10 33
2014 Does not provide services to public 25 37 17 8 3 5 6 69 11 124

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 39 17 4 9 8 0 68 14 222
2017 Does not provide services to public 25 35 17 8 6 9 0 66 16 519
2014 Provides services to public 13 36 18 10 8 14 0 57 22 218
2014 Does not provide services to public 17 33 19 13 6 11 1 57 22 598
2011 Provides services to public 8 19 25 13 22 13 0 31 40 242
2011 Does not provide services to public 12 22 22 16 15 12 0 39 36 579

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 35 16 14 10 4 0 59 25 222
2017 Does not provide services to public 23 36 21 10 6 5 0 62 16 519
2014 Provides services to public 13 31 22 16 13 5 0 46 30 218
2014 Does not provide services to public 16 31 21 16 10 6 0 50 28 598
2011 Provides services to public 7 16 17 19 39 2 1 23 59 242
2011 Does not provide services to public 10 20 20 18 29 3 0 32 48 579
2008 Provides services to public 15 28 17 20 18 3 0 44 38 285
2008 Does not provide services to public 17 30 20 17 14 3 1 48 32 534

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 32 20 16 10 7 0 50 28 222
2017 Does not provide services to public 18 32 22 11 7 10 1 56 20 518
2014 Provides services to public 8 26 22 18 17 10 0 38 38 218
2014 Does not provide services to public 12 25 24 18 10 11 0 42 31 597
2011 Provides services to public 3 14 19 23 34 7 0 18 61 242
2011 Does not provide services to public 6 22 18 21 27 6 0 30 51 583
2008 Provides services to public 6 23 24 25 17 5 0 30 44 285
2008 Does not provide services to public 7 28 23 20 15 6 0 38 38 533

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 28 22 11 13 8 0 51 26 221
2017 Does not provide services to public 21 32 20 11 8 9 0 58 20 519
2014 Provides services to public 16 29 21 12 12 10 0 50 27 218
2014 Does not provide services to public 21 27 19 14 10 10 0 53 26 598
2011 Provides services to public 5 15 15 21 33 12 0 22 61 242
2011 Does not provide services to public 9 22 17 19 25 9 0 34 47 582
2008 Provides services to public 11 27 22 17 16 7 0 41 36 285
2008 Does not provide services to public 12 31 21 14 14 8 0 47 30 533

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 38 21 14 11 4 0 52 26 222
2017 Does not provide services to public 18 38 18 12 8 5 0 59 21 516
2014 Provides services to public 10 34 19 16 17 5 0 46 34 218
2014 Does not provide services to public 13 35 21 16 11 4 0 50 28 595
2011 Provides services to public 6 21 14 21 34 3 0 28 57 242
2011 Does not provide services to public 8 25 19 23 22 3 0 34 47 580
2008 Provides services to public 10 35 16 23 14 2 0 45 38 284
2008 Does not provide services to public 12 36 19 19 11 3 0 49 31 533
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 51 11 5 4 1 0 80 9 221
2017 Does not provide services to public 30 47 13 6 3 1 0 78 9 515
2014 Provides services to public 19 44 17 12 7 1 0 63 20 218
2014 Does not provide services to public 24 40 19 9 7 1 0 65 16 598
2011 Provides services to public 12 30 15 13 30 0 0 42 43 242
2011 Does not provide services to public 14 32 17 16 20 1 0 46 37 581

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 45 7 5 2 3 0 85 7 220
2017 Does not provide services to public 38 44 11 2 1 4 1 86 3 516
2014 Provides services to public 34 49 11 2 1 3 0 85 4 217
2014 Does not provide services to public 37 38 14 3 1 6 1 81 4 598
2011 Provides services to public 31 39 11 7 8 4 0 73 15 242
2011 Does not provide services to public 24 36 19 9 5 6 1 64 15 581

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 40 13 10 8 5 0 67 19 221
2017 Does not provide services to public 27 38 13 10 4 7 1 71 15 518
2014 Provides services to public 28 40 14 5 7 6 0 73 12 217
2014 Does not provide services to public 28 36 15 9 6 5 1 68 15 598
2011 Provides services to public 24 37 13 10 8 7 1 66 19 242
2011 Does not provide services to public 22 34 14 10 9 8 2 63 22 581
2008 Provides services to public 26 33 13 13 9 4 2 63 23 285
2008 Does not provide services to public 30 31 13 13 7 4 2 64 21 531

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 33 20 11 9 9 1 56 22 219
2017 Does not provide services to public 15 38 18 12 5 11 1 60 19 518
2014 Provides services to public 16 41 21 5 8 8 1 62 15 217
2014 Does not provide services to public 24 31 20 11 6 7 2 60 19 598
2011 Provides services to public 7 29 23 18 11 9 4 41 33 242
2011 Does not provide services to public 10 28 24 15 10 11 2 44 28 579

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 25 17 14 12 11 4 49 31 221
2017 Does not provide services to public 16 24 20 11 11 13 4 49 27 517
2014 Provides services to public 10 19 23 17 12 16 2 36 36 217
2014 Does not provide services to public 12 21 19 17 14 14 3 40 37 597
2011 Provides services to public 7 16 18 20 23 14 2 28 51 242
2011 Does not provide services to public 10 20 19 15 16 18 3 37 39 579

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 42 7 3 0 2 0 90 4 222
2017 Does not provide services to public 50 35 7 4 2 2 1 87 6 519
2014 Provides services to public 54 29 10 3 3 1 1 84 6 218
2014 Does not provide services to public 52 31 7 5 2 1 2 85 8 597

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 29 5 1 0 0 1 94 2 222
2017 Does not provide services to public 65 27 4 2 0 1 1 93 2 519
2014 Provides services to public 60 30 5 2 0 2 1 93 2 218
2014 Does not provide services to public 65 24 4 2 0 2 2 94 2 598
2011 Provides services to public 59 28 8 2 1 1 1 89 3 241
2011 Does not provide services to public 57 26 9 4 1 1 3 86 5 581
2008 Provides services to public 59 28 8 2 2 1 2 88 4 284
2008 Does not provide services to public 60 25 8 3 1 1 2 88 4 531

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 41 13 11 13 2 0 62 25 222
2017 Does not provide services to public 24 35 19 12 6 3 0 62 18 519
2014 Provides services to public 15 33 17 14 16 4 1 50 32 217
2014 Does not provide services to public 22 34 18 10 8 5 2 61 19 597
2011 Provides services to public 12 33 19 15 19 2 0 46 35 241
2011 Does not provide services to public 17 32 18 16 15 2 1 50 31 580
2008 Provides services to public 12 37 18 18 11 3 0 52 30 284
2008 Does not provide services to public 17 33 20 17 12 2 0 50 29 532

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 28 16 16 24 3 2 41 42 222
2017 Does not provide services to public 14 25 19 21 15 3 3 41 39 519
2014 Provides services to public 9 24 19 16 23 4 5 36 43 218
2014 Does not provide services to public 16 22 19 15 20 4 5 41 38 597
2011 Provides services to public 10 21 21 19 26 2 2 32 47 241
2011 Does not provide services to public 10 23 17 20 26 2 2 35 48 580
2008 Provides services to public 12 24 17 24 20 1 3 38 45 285
2008 Does not provide services to public 11 25 18 19 24 2 1 37 45 531

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 40 20 9 8 5 0 61 18 222
2017 Does not provide services to public 20 46 19 6 4 4 1 69 11 517

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 39 16 3 3 7 0 76 7 221
2017 Does not provide services to public 33 43 14 4 1 4 1 79 6 518
2014 Provides services to public 28 42 16 3 4 6 0 76 7 218
2014 Does not provide services to public 34 36 16 5 2 8 0 76 7 598

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 48 10 5 3 3 0 82 8 221
2017 Does not provide services to public 32 48 14 2 2 2 0 82 4 518
2014 Provides services to public 27 44 16 4 4 4 0 75 9 218
2014 Does not provide services to public 35 39 16 4 2 4 0 77 6 597
2011 Provides services to public 17 29 19 14 15 5 0 49 31 241
2011 Does not provide services to public 20 34 20 10 10 6 0 57 21 581

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 41 6 5 5 0 0 84 10 222
2017 Does not provide services to public 45 42 8 3 2 0 0 88 5 518
2014 Provides services to public 34 43 13 5 4 0 0 78 9 216
2014 Does not provide services to public 42 39 12 4 2 0 0 82 6 598
2011 Provides services to public 22 31 16 13 17 1 0 54 30 242
2011 Does not provide services to public 23 36 19 10 10 2 0 61 20 583
2008 Provides services to public 29 40 13 11 7 0 0 69 18 285
2008 Does not provide services to public 31 37 18 8 6 1 0 69 13 533

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 39 14 6 8 1 0 71 15 222
2017 Does not provide services to public 35 40 14 5 4 1 0 77 9 518
2014 Provides services to public 18 34 25 13 8 1 0 53 22 218
2014 Does not provide services to public 23 36 22 11 6 2 0 60 18 598
2011 Provides services to public 12 23 23 17 24 2 0 35 42 241
2011 Does not provide services to public 17 26 23 17 16 2 0 43 34 582

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 41 12 10 6 0 0 71 17 222
2017 Does not provide services to public 35 40 14 5 4 1 0 77 9 519
2014 Provides services to public 18 37 24 11 9 1 0 55 21 218
2014 Does not provide services to public 23 39 20 12 5 1 0 63 16 598
2011 Provides services to public 12 27 13 19 27 1 0 40 47 241
2011 Does not provide services to public 17 30 20 15 18 1 0 47 33 582
2008 Provides services to public 21 39 15 17 8 1 0 61 25 285
2008 Does not provide services to public 22 36 19 15 8 1 0 58 23 534

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 30 11 11 5 3 1 72 17 221
2017 Does not provide services to public 39 31 14 8 4 3 1 73 12 517
2014 Provides services to public 26 28 17 9 15 4 1 57 25 217
2014 Does not provide services to public 30 28 17 12 7 5 1 62 20 597
2011 Provides services to public 17 24 19 15 14 10 1 46 33 241
2011 Does not provide services to public 23 27 16 11 15 6 1 55 28 583
2008 Provides services to public 21 35 18 10 10 6 1 59 21 285
2008 Does not provide services to public 26 28 15 14 10 5 1 58 26 533
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 14 52 34 222
2017 Does not provide services to public 20 46 34 519
2014 Provides services to public 28 41 31 218
2014 Does not provide services to public 27 41 32 598
2011 Provides services to public 27 36 37 242
2011 Does not provide services to public 27 40 32 583

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 19 22 25 10 22 3 32
2017 Does not provide services to public 25 18 33 2 18 4 104
2014 Provides services to public 22 22 35 9 9999 12 59
2014 Does not provide services to public 19 18 35 7 9999 22 156
2011 Provides services to public 21 13 35 25 9999 6 67
2011 Does not provide services to public 24 13 41 9 9999 13 160
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 17 83 222
2017 Does not provide services to public 14 86 518
2014 Provides services to public 13 87 218
2014 Does not provide services to public 15 85 597

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 39
2017 Does not provide services to public 48 71
2014 Provides services to public 52 27
2014 Does not provide services to public 52 90

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 39
2017 Does not provide services to public 64 71
2014 Provides services to public 56 27
2014 Does not provide services to public 57 90

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 71
2014 Does not provide services to public 8 90

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 39
2017 Does not provide services to public 0 71
2014 Provides services to public 0 27
2014 Does not provide services to public 0 90

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 71

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 39

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 71

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 39
2017 Does not provide services to public 48 71
2014 Provides services to public 48 27
2014 Does not provide services to public 35 90

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 39
2017 Does not provide services to public 39 71
2014 Provides services to public 33 27
2014 Does not provide services to public 38 90

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 39
2017 Does not provide services to public 50 71
2014 Provides services to public 42 27
2014 Does not provide services to public 43 90

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 39
2017 Does not provide services to public 37 71
2014 Provides services to public 45 27
2014 Does not provide services to public 31 90

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 39
2017 Does not provide services to public 25 71
2014 Provides services to public 19 27
2014 Does not provide services to public 27 90

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 39
2017 Does not provide services to public 60 71
2014 Provides services to public 68 27
2014 Does not provide services to public 56 90

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 39
2017 Does not provide services to public 28 71
2014 Provides services to public 27 27
2014 Does not provide services to public 24 90

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 39
2014 Provides services to public 0 27
2014 Does not provide services to public 0 90

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 39
2017 Does not provide services to public 7 71
2014 Provides services to public 19 27

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 39
2017 Does not provide services to public 14 71
2014 Provides services to public 0 27
2014 Does not provide services to public 10 90

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 39
2017 Does not provide services to public 42 71
2014 Provides services to public 41 27
2014 Does not provide services to public 45 90

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 39
2017 Does not provide services to public 19 71
2014 Provides services to public 25 27
2014 Does not provide services to public 18 90

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 39
2017 Does not provide services to public 17 71
2014 Provides services to public 19 27
2014 Does not provide services to public 10 90

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 39
2017 Does not provide services to public 55 71
2014 Provides services to public 49 27
2014 Does not provide services to public 50 90

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 39
2017 Does not provide services to public 24 71
2014 Provides services to public 37 27
2014 Does not provide services to public 18 90

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 39
2017 Does not provide services to public 20 71
2014 Does not provide services to public 12 90

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 39
2017 Does not provide services to public 22 71
2014 Does not provide services to public 12 90

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 39
2014 Does not provide services to public 12 90

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 71
2014 Does not provide services to public 14 90

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 39
2017 Does not provide services to public 8 71
2014 Provides services to public 21 27
2014 Does not provide services to public 12 90

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 39
2017 Does not provide services to public 31 71
2014 Provides services to public 21 27
2014 Does not provide services to public 28 90

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 35
2017 Does not provide services to public 7 67
2014 Does not provide services to public 12 89

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 67
2014 Provides services to public 37 24
2014 Does not provide services to public 26 89

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 67
2014 Does not provide services to public 6 89

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 35
2017 Does not provide services to public 15 67
2014 Does not provide services to public 13 89

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 67
2014 Does not provide services to public 15 89

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 67
2014 Does not provide services to public 15 89

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 35
2017 Does not provide services to public 10 67
2014 Does not provide services to public 12 89

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 35
2017 Does not provide services to public 9 67
2014 Does not provide services to public 14 89

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 35
2017 Does not provide services to public 25 67
2014 Does not provide services to public 27 89

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 67
2014 Does not provide services to public 14 89

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 35
2017 Does not provide services to public 48 67
2014 Provides services to public 54 24
2014 Does not provide services to public 39 89

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 67
2014 Provides services to public 0 24

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 35
2017 Does not provide services to public 51 67
2014 Provides services to public 42 24
2014 Does not provide services to public 52 89

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 35

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 35
2017 Does not provide services to public 13 67
2014 Does not provide services to public 11 89

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 39
2017 Does not provide services to public 91 9 71

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 15 19 8 10 28 9 42 28 222
2017 Does not provide services to public 14 17 18 5 4 33 9 52 16 519
2014 Provides services to public 13 16 19 7 3 33 9 50 17 218
2014 Does not provide services to public 12 14 19 6 5 35 9 46 19 598

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 36 15 5 7 14 1 67 15 222
2017 Does not provide services to public 23 31 19 5 3 17 2 67 10 517
2014 Provides services to public 19 28 21 6 4 22 0 60 13 218
2014 Does not provide services to public 20 29 21 8 3 18 1 61 13 598
2011 Provides services to public 19 33 22 8 6 12 0 59 16 241
2011 Does not provide services to public 20 35 19 7 6 12 0 64 14 582
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 53 11 8 2 1 4 78 10 222
2017 Does not provide services to public 24 51 11 6 1 1 6 81 8 518
2014 Provides services to public 17 57 13 7 3 1 2 76 10 217
2014 Does not provide services to public 20 49 15 6 3 2 5 74 10 597
2011 Provides services to public 20 57 11 2 3 3 3 82 6 241
2011 Does not provide services to public 19 56 12 5 3 1 3 79 8 582
2008 Provides services to public 24 47 11 11 2 2 3 74 14 284
2008 Does not provide services to public 26 44 15 7 4 2 4 73 11 534

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 25 19 9 7 22 8 50 23 221
2017 Does not provide services to public 9 21 20 5 4 29 12 51 14 516
2014 Provides services to public 6 24 27 8 7 21 8 43 20 217
2014 Does not provide services to public 7 18 24 8 4 30 9 41 19 597
2011 Provides services to public 4 21 22 13 9 24 7 36 32 241
2011 Does not provide services to public 6 22 23 10 5 26 7 43 23 582

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 36 9 3 1 8 5 85 4 220
2017 Does not provide services to public 40 37 8 2 0 7 6 88 2 517
2014 Provides services to public 34 36 15 4 2 6 2 77 7 217
2014 Does not provide services to public 33 33 12 3 1 13 5 81 4 597
2011 Provides services to public 38 38 7 4 2 10 3 86 6 241
2011 Does not provide services to public 35 37 9 4 2 9 3 82 7 582
2008 Provides services to public 33 34 11 3 2 14 3 81 6 285
2008 Does not provide services to public 35 33 15 3 1 9 4 78 5 534

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 37 13 6 3 11 4 73 11 219
2017 Does not provide services to public 31 35 12 2 1 13 6 81 5 515
2014 Provides services to public 19 31 21 5 4 15 4 62 12 217
2014 Does not provide services to public 23 32 17 4 2 17 5 71 8 597
2011 Provides services to public 18 30 14 10 9 15 4 59 23 241
2011 Does not provide services to public 22 34 15 6 4 16 3 70 12 582
2008 Provides services to public 26 35 11 7 8 10 3 70 17 284
2008 Does not provide services to public 30 34 14 8 2 7 4 73 11 533
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 6 94 220
2017 Does not provide services to public 5 95 519
2014 Provides services to public 6 94 218
2014 Does not provide services to public 5 95 597

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 11
2017 Does not provide services to public 36 27
2014 Provides services to public 45 13
2014 Does not provide services to public 36 32

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 74 11
2017 Does not provide services to public 78 27
2014 Provides services to public 93 13
2014 Does not provide services to public 86 32

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 27
2014 Provides services to public 0 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 27
2014 Provides services to public 0 13
2014 Does not provide services to public 0 32

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Does not provide services to public 0 32

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 34 27

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 27
2014 Provides services to public 0 12
2014 Does not provide services to public 0 32

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Provides services to public 0 12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 27
2014 Does not provide services to public 17 32

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 27

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 27
2014 Provides services to public 0 12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 27
2014 Does not provide services to public 43 32

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 38 27
2014 Does not provide services to public 26 32

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 27

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Does not provide services to public 15 32

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 47 27
2014 Provides services to public 38 13
2014 Does not provide services to public 54 32

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 28 26

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 26
2014 Provides services to public 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 26
2014 Provides services to public 0 11
2014 Does not provide services to public 0 31

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 26
2014 Provides services to public 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 10
2014 Does not provide services to public 27 31

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 44 26
2014 Provides services to public 60 11
2014 Does not provide services to public 32 31

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 26
2014 Provides services to public 0 11
2014 Does not provide services to public 0 31

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 69 10
2017 Does not provide services to public 42 26
2014 Provides services to public 83 11
2014 Does not provide services to public 61 31

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 26

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 26

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 11
2017 Does not provide services to public 88 12 27

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 17 20 3 2 37 9 55 8 221
2017 Does not provide services to public 12 17 17 2 2 40 10 57 8 518
2014 Provides services to public 7 19 23 3 1 39 8 49 8 218
2014 Does not provide services to public 13 14 19 2 2 43 7 54 7 597

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 35 18 4 1 19 2 71 6 221
2017 Does not provide services to public 22 34 16 2 3 20 3 73 6 518
2014 Provides services to public 15 32 20 3 3 25 2 64 8 217
2014 Does not provide services to public 22 25 22 3 2 25 1 64 7 598
2011 Provides services to public 21 35 18 6 3 17 0 68 10 240
2011 Does not provide services to public 23 35 18 4 2 17 0 70 8 581
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 20 23 18 10 0 3 47 29 220
2017 Does not provide services to public 24 29 20 11 12 1 3 55 24 516

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 23 34 17 11 0 0 37 29 222
2017 Does not provide services to public 20 34 26 12 6 0 1 55 19 519

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 34 22 11 6 1 1 60 17 221
2017 Does not provide services to public 31 28 22 12 4 1 2 61 17 513

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 24 27 14 20 1 0 38 34 222
2017 Does not provide services to public 23 25 24 14 11 1 2 49 26 518

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 19 12 2 3 1 16 80 6 221
2017 Does not provide services to public 53 19 8 4 1 1 13 84 7 516

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 26 22 9 5 0 2 63 14 222
2017 Does not provide services to public 36 30 18 8 6 0 1 67 14 518

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 27 14 4 0 2 54 19 222
2017 Does not provide services to public 30 37 18 9 3 1 2 69 13 517

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 27 12 6 0 0 56 18 222
2017 Does not provide services to public 25 29 26 11 5 1 2 57 17 518

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 38 16 8 5 0 2 70 14 222
2017 Does not provide services to public 32 28 22 10 5 1 2 62 15 517

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 29 19 9 5 1 2 66 14 222
2017 Does not provide services to public 37 32 19 6 3 1 3 72 9 518

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 12 6 3 0 1 79 9 222
2017 Does not provide services to public 64 20 9 4 2 0 1 85 6 519

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 74 10 6 4 3 1 3 87 7 222
2017 Does not provide services to public 77 8 4 4 2 1 4 90 6 517

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 27 9 6 3 1 3 82 9 222
2017 Does not provide services to public 56 27 8 4 2 0 3 85 6 518

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 15 8 4 6 1 3 81 11 222
2017 Does not provide services to public 66 15 7 6 3 0 3 84 9 516

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 8 3 2 1 0 23 93 3 221
2017 Does not provide services to public 57 11 3 2 1 1 24 91 5 518

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 27 10 5 1 1 4 84 6 220
2017 Does not provide services to public 70 15 4 1 1 1 8 93 2 517

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 12 7 4 4 1 8 84 9 222
2017 Does not provide services to public 62 14 8 4 6 1 4 80 11 519

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 30 10 1 2 0 5 86 4 222
2017 Does not provide services to public 47 29 14 5 1 0 2 78 7 516

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 34 36 14 4 0 0 45 19 222
2017 Does not provide services to public 15 37 33 10 4 1 0 53 14 519

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 18 40 26 11 0 1 38 22 222
2017 Does not provide services to public 5 15 37 28 15 0 0 43 20 517

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 38 22 12 6 9 0 57 20 221
2017 Does not provide services to public 15 39 22 9 6 9 0 59 16 518

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 43 19 9 8 4 0 62 18 222
2017 Does not provide services to public 18 41 20 11 6 4 0 62 17 517
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 21 79 220
2017 Does not provide services to public 12 88 518
2014 Provides services to public 11 89 218
2014 Does not provide services to public 10 90 598

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 80 20 46
2017 Does not provide services to public 84 16 64
2014 Provides services to public 76 24 24
2014 Does not provide services to public 85 15 63

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 48 3 3 5 0 0 89 8 37
2017 Does not provide services to public 55 33 0 4 2 0 6 94 6 54
2014 Provides services to public 57 33 0 5 5 0 0 89 11 18
2014 Does not provide services to public 56 29 8 3 2 2 0 86 6 54
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 17 16 12 7 5 1 45 55 222
2017 Does not provide services to public 37 26 18 9 6 3 0 38 62 518

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 115
2017 Does not provide services to public 20 309

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 115
2017 Does not provide services to public 25 309

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 115
2017 Does not provide services to public 14 309

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 115
2017 Does not provide services to public 55 309

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 115
2017 Does not provide services to public 6 309

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 115
2017 Does not provide services to public 34 309

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 7 52 23 7 4 7 108
2017 Does not provide services to public 9 57 15 9 1 9 300

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 29 12 15 16 4 12 49 36 115
2017 Does not provide services to public 17 25 13 18 15 1 10 48 37 311

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 18 9 9 21 7 31 36 50 115
2017 Does not provide services to public 6 9 16 13 17 5 34 25 50 311
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