2017 Public Service Employee Survey Results for Library and Archives Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 43 4 9 5 0 0 82 14 354
2017 First official language - French 40 48 5 5 2 0 0 88 7 386
2014 First official language - English 29 49 5 13 4 0 0 77 17 415
2014 First official language - French 37 47 7 7 1 0 0 84 9 402
2011 First official language - English 25 45 5 17 9 0 0 70 25 443
2011 First official language - French 38 43 7 9 3 0 0 80 12 378
2008 First official language - English 28 49 3 12 7 0 0 77 20 423
2008 First official language - French 40 45 5 8 1 0 0 86 9 391

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 74 21 2 1 1 0 1 97 2 355
2017 First official language - French 52 38 4 4 1 0 0 91 5 386
2014 First official language - English 72 22 2 2 1 0 0 95 3 415
2014 First official language - French 46 39 8 6 1 1 1 86 7 401
2011 First official language - English 71 21 5 2 1 0 1 93 2 443
2011 First official language - French 49 36 4 10 1 0 1 85 11 378
2008 First official language - English 71 21 3 3 1 0 1 92 4 423
2008 First official language - French 49 34 9 7 2 0 0 83 8 391

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 24 3 3 1 0 0 93 4 356
2017 First official language - French 40 38 9 10 3 0 0 78 13 387
2014 First official language - English 67 25 3 3 1 0 0 93 5 415
2014 First official language - French 36 37 13 12 2 0 0 73 14 402
2011 First official language - English 64 25 4 4 2 0 1 89 7 443
2011 First official language - French 37 38 9 11 5 0 0 75 16 377
2008 First official language - English 59 28 4 6 3 0 1 86 9 424
2008 First official language - French 38 31 12 14 5 0 1 69 19 390

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 33 6 7 2 0 1 84 10 354
2017 First official language - French 43 42 7 5 3 0 0 85 8 387
2014 First official language - English 44 38 7 8 3 0 0 82 11 415
2014 First official language - French 43 44 6 5 2 0 0 87 7 401
2011 First official language - English 45 34 9 9 3 0 0 79 12 441
2011 First official language - French 39 45 7 5 3 0 0 85 8 377

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 42 9 10 5 0 0 76 15 354
2017 First official language - French 31 44 13 9 3 0 1 75 12 387
2014 First official language - English 27 38 13 16 5 0 1 66 22 415
2014 First official language - French 30 46 11 10 3 0 0 76 13 402
2011 First official language - English 20 42 13 16 8 0 1 63 24 442
2011 First official language - French 28 44 16 8 4 0 1 72 12 376
2008 First official language - English 22 42 17 11 6 1 1 65 18 425
2008 First official language - French 30 44 12 10 2 0 1 76 12 391

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 32 7 4 2 0 0 87 6 356
2017 First official language - French 41 42 12 4 1 0 0 83 5 386
2014 First official language - English 48 31 9 6 6 0 0 79 12 415
2014 First official language - French 35 45 12 5 4 0 0 80 8 402
2011 First official language - English 43 34 10 7 5 0 1 77 12 443
2011 First official language - French 40 43 8 6 3 0 0 83 9 375
2008 First official language - English 43 37 9 6 5 1 0 81 11 426
2008 First official language - French 45 37 12 3 3 0 0 82 6 391

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 29 4 6 1 0 0 89 7 355
2017 First official language - French 45 44 7 3 2 0 0 88 5 386
2014 First official language - English 51 30 7 6 6 0 0 81 12 415
2014 First official language - French 38 46 8 5 2 1 0 85 7 402
2011 First official language - English 47 38 6 5 4 0 0 85 9 442
2011 First official language - French 40 47 6 5 1 0 0 88 6 377
2008 First official language - English 46 39 7 3 5 0 0 86 8 426
2008 First official language - French 45 41 9 3 2 0 0 86 5 390

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 37 8 5 1 0 0 87 5 356
2017 First official language - French 44 45 6 5 1 0 0 89 6 385
2014 First official language - English 44 37 10 5 3 0 0 82 8 415
2014 First official language - French 42 44 10 3 1 0 0 86 4 402

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 28 9 7 4 1 1 81 10 356
2017 First official language - French 43 37 10 4 3 1 2 82 7 386
2014 First official language - English 42 30 14 8 5 1 1 73 13 415
2014 First official language - French 35 40 14 5 4 1 1 77 9 401
2011 First official language - English 37 33 11 10 7 1 0 71 18 444
2011 First official language - French 33 40 15 6 2 1 2 75 9 378

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 19 16 6 11 5 23 55 23 355
2017 First official language - French 28 31 12 7 5 3 15 71 15 386
2014 First official language - English 19 15 18 10 11 4 22 46 29 414
2014 First official language - French 27 25 11 8 6 3 20 68 18 402
2011 First official language - English 18 16 15 9 17 4 21 45 35 444
2011 First official language - French 31 24 10 7 7 2 19 70 17 378
2008 First official language - English 22 18 13 11 15 4 16 50 33 425
2008 First official language - French 36 27 10 8 4 2 14 75 14 390

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 42 6 6 2 0 0 86 8 356
2017 First official language - French 36 45 11 4 3 0 0 81 7 387
2014 First official language - English 35 42 10 7 5 0 0 77 12 414
2014 First official language - French 27 47 16 6 3 0 0 74 9 402
2011 First official language - English 27 39 13 10 11 0 0 66 21 444
2011 First official language - French 31 45 13 8 4 0 0 76 12 376
2008 First official language - English 38 38 10 9 5 0 0 76 14 421
2008 First official language - French 39 41 12 5 3 0 0 80 7 390

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 36 11 11 11 0 0 67 22 356
2017 First official language - French 27 37 20 9 5 1 0 66 15 386
2014 First official language - English 27 36 16 13 8 1 0 63 22 415
2014 First official language - French 24 39 18 11 7 0 1 64 18 402
2011 First official language - English 16 34 15 18 17 0 0 50 35 444
2011 First official language - French 22 41 16 14 6 0 0 63 20 378

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 44 7 8 4 0 0 81 11 356
2017 First official language - French 27 50 14 6 2 0 0 77 9 386

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 31 9 5 3 1 0 83 8 356
2017 First official language - French 38 48 8 3 1 0 0 87 4 387
2014 First official language - English 47 38 8 4 3 1 1 85 7 415
2014 First official language - French 35 49 11 4 1 1 0 84 5 402
2011 First official language - English 30 36 11 12 9 2 0 67 21 442
2011 First official language - French 30 42 17 6 4 1 0 72 10 378
2008 First official language - English 46 34 8 6 5 0 0 81 11 425
2008 First official language - French 43 38 12 5 1 1 0 82 6 391

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 31 12 10 8 1 0 70 18 355
2017 First official language - French 28 40 17 9 5 1 0 69 14 387

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 31 5 2 0 0 0 93 3 355
2017 First official language - French 47 38 10 3 1 0 0 86 4 387
2014 First official language - English 62 28 6 2 1 0 0 90 3 415
2014 First official language - French 53 35 9 1 2 0 0 89 3 400
2011 First official language - English 56 29 9 5 2 0 0 85 6 444
2011 First official language - French 48 38 10 3 1 0 0 86 4 377

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 40 10 8 6 0 0 76 14 355
2017 First official language - French 27 46 14 8 4 1 1 73 12 386
2014 First official language - English 25 40 12 15 7 1 1 65 22 414
2014 First official language - French 19 47 17 12 5 0 1 67 16 402
2011 First official language - English 19 39 11 16 14 0 1 59 30 444
2011 First official language - French 25 37 21 11 5 1 0 63 16 378

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 36 12 4 8 1 1 75 13 354
2017 First official language - French 32 43 15 4 5 0 1 76 9 386
2014 First official language - English 32 33 15 12 7 0 1 66 19 415
2014 First official language - French 29 41 19 7 4 0 1 70 11 400

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 37 11 8 5 1 1 75 13 355
2017 First official language - French 27 49 14 6 2 0 0 77 9 386
2014 First official language - English 32 37 14 10 6 0 1 70 16 415
2014 First official language - French 24 44 19 10 3 1 0 68 12 402
2011 First official language - English 29 39 10 14 6 1 1 69 21 441
2011 First official language - French 26 43 18 8 3 1 0 70 12 377

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 36 9 5 1 0 0 84 7 354
2017 First official language - French 39 46 10 4 1 0 0 85 5 386
2014 First official language - English 47 34 10 5 4 0 0 81 9 414
2014 First official language - French 38 42 13 5 1 0 0 80 6 402
2011 First official language - English 33 43 9 9 6 0 0 76 15 444
2011 First official language - French 37 45 9 6 2 0 0 83 8 377
2008 First official language - English 42 40 6 7 4 0 0 82 12 425
2008 First official language - French 43 43 8 3 2 0 0 87 5 391

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 31 10 4 4 0 1 82 8 356
2017 First official language - French 46 37 11 4 1 0 1 83 6 386
2014 First official language - English 44 36 11 5 2 1 1 82 7 415
2014 First official language - French 43 33 16 4 2 0 1 77 7 402
2011 First official language - English 38 30 18 5 5 0 3 71 11 444
2011 First official language - French 32 34 18 11 3 0 2 67 15 376
2008 First official language - English 24 30 25 12 8 1 1 55 20 423
2008 First official language - French 27 37 18 13 4 0 1 64 17 390

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 16 37 23 12 1 3 36 25 355
2017 First official language - French 6 26 38 19 7 2 2 27 33 386
2014 First official language - English 12 21 35 16 11 1 4 28 35 415
2014 First official language - French 12 35 32 14 4 1 2 19 48 402
2011 First official language - English 32 23 26 10 6 1 2 16 57 443
2011 First official language - French 22 41 23 8 3 1 2 12 65 375
2008 First official language - English 15 30 33 14 6 1 2 21 45 426
2008 First official language - French 8 35 35 14 6 1 2 20 44 390

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 10 32 26 18 2 3 46 20 353
2017 First official language - French 5 16 32 26 13 7 2 42 23 387
2014 First official language - English 17 22 32 13 10 2 4 24 41 414
2014 First official language - French 13 29 34 13 6 3 2 20 45 401
2011 First official language - English 35 22 22 9 8 2 1 18 59 444
2011 First official language - French 25 28 29 10 4 3 1 14 56 374
2008 First official language - English 19 24 30 14 9 2 2 24 45 424
2008 First official language - French 9 24 34 18 10 2 3 30 35 387

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 14 29 21 15 3 7 40 28 353
2017 First official language - French 12 24 36 14 8 4 2 23 39 385
2014 First official language - English 18 24 22 13 13 3 7 29 47 413
2014 First official language - French 26 31 23 9 4 3 3 14 61 402
2011 First official language - English 28 21 24 10 9 4 5 20 53 444
2011 First official language - French 20 28 28 14 5 3 3 20 50 375
2008 First official language - English 16 19 30 18 9 3 4 29 39 425
2008 First official language - French 13 29 26 16 6 5 4 24 47 390

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 7 25 33 26 1 3 61 13 348
2017 First official language - French 5 19 34 26 12 2 2 40 25 385
2014 First official language - English 7 11 28 27 19 3 6 50 20 412
2014 First official language - French 8 20 36 23 9 2 2 33 29 400
2011 First official language - English 12 15 29 21 15 3 6 40 29 442
2011 First official language - French 15 19 37 18 6 2 2 26 36 374
2008 First official language - English 9 16 34 27 11 0 3 39 26 424
2008 First official language - French 6 25 34 23 8 2 2 32 32 390

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 15 31 15 15 1 4 32 35 354
2017 First official language - French 12 22 33 17 11 2 3 29 36 385
2014 First official language - English 18 22 29 14 10 2 5 26 42 414
2014 First official language - French 18 30 26 13 9 1 3 23 50 402
2011 First official language - English 32 21 24 10 8 2 3 19 56 444
2011 First official language - French 20 32 24 15 5 1 4 21 54 377
2008 First official language - English 26 32 23 11 5 1 2 17 60 425
2008 First official language - French 15 30 26 16 8 0 4 25 48 390

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 11 26 28 18 3 6 51 21 354
2017 First official language - French 6 19 27 28 13 5 2 44 27 386
2014 First official language - English 11 16 25 24 15 4 7 43 30 413
2014 First official language - French 10 19 31 21 10 4 4 34 32 402
2011 First official language - English 17 18 27 17 12 3 6 32 39 444
2011 First official language - French 8 22 26 22 12 4 6 38 33 373
2008 First official language - English 17 24 32 12 9 2 4 23 44 426
2008 First official language - French 12 24 27 20 11 4 3 33 38 388

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 16 36 17 11 3 4 31 31 354
2017 First official language - French 8 22 38 18 7 5 2 27 33 386
2014 First official language - English 21 18 27 16 11 3 5 29 42 414
2014 First official language - French 14 27 34 10 9 5 2 20 44 402
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 73 21 2 3 1 0 1 95 3 356
2017 First official language - French 48 34 6 8 2 0 1 84 10 387
2014 First official language - English 75 17 3 3 1 0 1 93 4 415
2014 First official language - French 54 29 7 7 2 0 1 84 9 401
2011 First official language - English 70 22 3 2 1 0 1 94 3 441
2011 First official language - French 51 30 7 7 5 0 0 81 12 377
2008 First official language - English 70 20 5 4 1 0 2 91 5 425
2008 First official language - French 55 23 6 10 5 1 1 79 15 391

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 29 14 8 8 7 5 66 18 356
2017 First official language - French 20 37 17 6 5 8 6 66 13 387
2014 First official language - English 32 29 13 8 8 5 5 68 18 414
2014 First official language - French 30 33 15 6 5 6 5 70 12 400

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 28 8 8 7 1 0 76 16 356
2017 First official language - French 45 37 10 4 3 1 0 83 7 387
2014 First official language - English 46 25 9 10 9 2 0 72 18 414
2014 First official language - French 47 35 8 6 3 1 0 83 10 402

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 35 11 11 6 2 1 72 17 356
2017 First official language - French 33 47 11 6 2 1 1 81 8 387
2014 First official language - English 36 32 10 13 4 3 0 71 18 415
2014 First official language - French 30 44 15 6 2 1 1 76 8 401
2011 First official language - English 33 32 12 12 7 2 1 67 20 443
2011 First official language - French 31 44 11 8 3 1 1 78 11 377
2008 First official language - English 34 32 12 10 9 2 1 68 19 426
2008 First official language - French 32 44 11 7 3 1 2 78 11 391

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 24 13 11 8 12 1 64 22 354
2017 First official language - French 28 37 14 8 5 8 0 72 13 387
2014 First official language - English 32 26 13 11 8 10 1 64 21 415
2014 First official language - French 26 32 16 11 4 10 2 65 17 401
2011 First official language - English 28 25 12 15 10 10 1 59 27 443
2011 First official language - French 29 34 16 8 4 7 1 69 14 378
2008 First official language - English 33 24 12 11 9 9 1 64 23 425
2008 First official language - French 32 32 15 8 5 5 2 70 14 391

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 19 17 15 9 24 2 44 33 356
2017 First official language - French 10 26 19 10 6 22 8 51 23 387
2014 First official language - English 13 21 15 19 11 18 4 43 39 415
2014 First official language - French 12 26 22 13 7 17 4 47 25 401

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 32 7 7 4 0 0 81 12 356
2017 First official language - French 42 46 7 4 1 0 0 88 5 387
2014 First official language - English 47 34 9 7 3 0 0 82 10 415
2014 First official language - French 43 45 8 4 0 0 0 88 4 400
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 33 10 7 5 1 0 79 12 356
2017 First official language - French 33 46 13 4 3 1 1 80 7 387
2014 First official language - English 41 30 13 7 7 1 1 72 14 415
2014 First official language - French 36 36 16 8 2 0 1 73 11 402
2011 First official language - English 32 35 13 12 8 0 0 67 20 442
2011 First official language - French 35 39 14 5 5 1 0 75 11 377
2008 First official language - English 34 29 14 14 10 0 0 63 23 426
2008 First official language - French 32 37 16 9 4 0 2 71 13 390

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 26 8 5 3 2 1 82 9 354
2017 First official language - French 39 43 9 4 2 2 1 85 6 386
2014 First official language - English 48 27 12 5 5 2 1 77 11 415
2014 First official language - French 40 39 12 5 1 3 0 82 6 402
2011 First official language - English 42 27 13 9 6 2 1 71 15 442
2011 First official language - French 43 31 16 4 3 2 0 76 7 377
2008 First official language - English 43 27 12 8 7 3 0 72 16 425
2008 First official language - French 39 38 13 7 2 1 1 78 8 391

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 31 7 7 5 1 1 80 13 356
2017 First official language - French 38 42 9 5 3 1 1 82 9 387
2014 First official language - English 47 27 10 8 6 2 1 76 14 414
2014 First official language - French 40 36 12 9 2 0 0 77 11 402
2011 First official language - English 37 32 9 12 9 1 0 70 21 441
2011 First official language - French 38 38 13 6 4 2 0 77 10 377
2008 First official language - English 39 31 8 12 9 0 0 71 21 424
2008 First official language - French 37 39 14 7 3 0 1 76 10 391

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 87 10 2 1 0 0 0 97 1 355
2017 First official language - French 71 24 2 3 0 0 0 96 3 384
2014 First official language - English 87 9 2 1 0 0 1 97 1 414
2014 First official language - French 78 18 2 2 0 0 0 96 2 401
2011 First official language - English 82 14 2 0 0 0 1 98 0 442
2011 First official language - French 77 16 2 3 2 0 0 93 5 376
2008 First official language - English 87 11 0 1 1 0 1 98 2 425
2008 First official language - French 77 13 3 4 2 0 1 91 6 391

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 20 5 3 2 4 5 88 6 355
2017 First official language - French 44 31 7 4 5 6 4 83 10 386
2014 First official language - English 57 16 7 4 6 4 5 81 12 415
2014 First official language - French 47 26 8 5 5 4 7 81 10 402
2011 First official language - English 52 23 7 5 8 3 3 79 14 444
2011 First official language - French 46 32 7 5 3 3 4 84 9 375

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 24 7 5 3 1 0 85 8 354
2017 First official language - French 52 34 8 4 2 0 0 86 6 387

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 20 7 4 3 2 0 85 8 356
2017 First official language - French 51 31 10 4 2 2 0 85 5 387

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 25 8 6 4 0 0 81 11 355
2017 First official language - French 46 37 10 4 3 0 0 84 6 387
2014 First official language - English 53 25 7 8 6 1 1 79 14 415
2014 First official language - French 45 34 13 6 2 0 0 79 8 401
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 35 11 9 4 7 0 74 14 56
2017 First official language - French 18 44 12 5 2 5 14 76 8 106
2014 First official language - English 32 30 16 11 5 3 2 66 17 56
2014 First official language - French 19 43 19 5 1 5 8 71 7 101

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 31 15 7 8 9 0 67 16 356
2017 First official language - French 19 41 18 7 6 9 0 65 15 387
2014 First official language - English 19 31 15 13 8 13 1 58 25 415
2014 First official language - French 12 37 23 11 5 11 0 56 19 402
2011 First official language - English 11 19 20 15 24 11 0 34 44 441
2011 First official language - French 10 25 26 15 9 14 0 41 29 377

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 30 16 13 10 5 0 59 24 356
2017 First official language - French 19 41 22 9 4 4 0 63 14 387
2014 First official language - English 18 27 17 18 14 5 1 48 34 415
2014 First official language - French 12 35 26 15 7 6 0 50 23 402
2011 First official language - English 8 17 13 18 42 2 0 26 61 441
2011 First official language - French 11 21 26 18 19 4 0 34 39 377
2008 First official language - English 14 25 13 22 23 2 0 40 47 426
2008 First official language - French 18 33 25 13 6 3 1 54 20 391

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 27 16 15 12 8 1 52 30 356
2017 First official language - French 13 37 27 10 4 10 1 55 15 386
2014 First official language - English 13 22 17 20 17 10 1 39 42 414
2014 First official language - French 9 30 30 15 5 11 0 43 23 402
2011 First official language - English 5 17 11 22 40 5 0 23 65 444
2011 First official language - French 6 24 26 20 15 9 0 32 39 378
2008 First official language - English 5 24 15 26 25 6 0 31 53 426
2008 First official language - French 8 30 32 18 7 5 0 40 26 390

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 26 16 12 13 8 0 56 27 355
2017 First official language - French 16 35 25 9 6 9 0 56 17 387
2014 First official language - English 21 24 16 16 15 9 0 49 34 415
2014 First official language - French 19 31 23 11 5 11 0 56 19 402
2011 First official language - English 7 17 14 19 36 7 0 26 59 443
2011 First official language - French 9 23 20 19 16 13 0 36 40 378
2008 First official language - English 10 29 16 15 22 7 0 42 41 426
2008 First official language - French 14 31 26 14 6 8 0 49 22 390

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 33 14 16 14 5 0 54 31 354
2017 First official language - French 14 42 24 10 4 5 0 60 15 386
2014 First official language - English 13 27 16 22 18 4 0 42 42 413
2014 First official language - French 12 43 25 10 6 4 0 58 16 401
2011 First official language - English 7 20 11 24 36 2 0 27 62 442
2011 First official language - French 9 29 25 20 13 4 0 39 35 377
2008 First official language - English 8 32 12 26 20 3 0 41 47 424
2008 First official language - French 14 39 25 15 4 2 0 55 20 391
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 40 11 9 5 2 0 74 14 353
2017 First official language - French 26 56 13 3 1 1 0 83 4 385
2014 First official language - English 23 33 19 12 10 2 0 57 23 415
2014 First official language - French 22 50 18 6 3 1 0 72 10 402
2011 First official language - English 12 26 13 18 30 1 0 39 48 444
2011 First official language - French 15 37 20 12 15 2 0 53 27 376

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 34 8 3 2 2 1 87 5 353
2017 First official language - French 27 54 11 3 0 5 0 85 3 385
2014 First official language - English 46 35 10 4 2 4 1 84 6 415
2014 First official language - French 26 48 16 2 0 7 0 80 3 401
2011 First official language - English 29 33 17 10 9 3 0 63 19 442
2011 First official language - French 23 43 17 6 3 8 1 72 10 378

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 34 12 11 7 7 0 68 19 355
2017 First official language - French 24 43 14 9 4 5 1 71 14 386
2014 First official language - English 31 33 13 8 7 6 1 69 16 415
2014 First official language - French 25 41 17 7 5 4 1 70 13 401
2011 First official language - English 22 31 14 11 11 8 3 60 24 443
2011 First official language - French 23 40 14 10 6 8 1 68 17 377
2008 First official language - English 28 29 12 15 11 4 2 60 27 425
2008 First official language - French 30 35 15 11 5 4 1 68 16 389

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 34 18 10 9 8 1 59 21 355
2017 First official language - French 12 38 19 13 4 13 1 59 19 384
2014 First official language - English 23 32 17 10 10 6 2 60 21 415
2014 First official language - French 20 35 23 9 3 9 1 61 14 401
2011 First official language - English 10 29 22 19 13 7 1 42 35 442
2011 First official language - French 9 28 25 13 6 15 4 46 23 376

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 22 14 13 13 12 4 52 32 354
2017 First official language - French 12 26 25 10 10 14 4 46 24 386
2014 First official language - English 13 21 17 18 15 14 2 41 39 414
2014 First official language - French 10 20 23 17 11 15 3 37 35 401
2011 First official language - English 10 19 13 19 23 14 2 34 50 442
2011 First official language - French 7 19 24 14 12 20 3 35 34 376

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 26 6 4 1 1 1 89 4 356
2017 First official language - French 37 48 7 4 2 2 1 87 6 387
2014 First official language - English 62 22 7 5 2 1 1 86 7 414
2014 First official language - French 42 39 9 4 3 1 2 84 7 402

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 72 21 4 2 0 1 1 93 2 356
2017 First official language - French 58 33 5 1 0 1 1 94 2 387
2014 First official language - English 67 24 4 1 1 2 2 94 2 415
2014 First official language - French 61 29 5 2 0 2 2 93 2 402
2011 First official language - English 65 19 9 2 1 2 3 88 3 442
2011 First official language - French 49 35 8 5 1 1 1 86 6 377
2008 First official language - English 67 20 6 2 1 1 3 90 3 423
2008 First official language - French 52 33 9 3 2 1 1 86 5 390

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 26 13 17 14 4 0 54 32 356
2017 First official language - French 21 47 21 7 2 2 0 69 9 387
2014 First official language - English 20 26 16 16 15 5 2 49 33 414
2014 First official language - French 21 43 19 7 4 4 2 68 12 401
2011 First official language - English 12 25 16 20 24 2 0 38 45 441
2011 First official language - French 19 41 21 11 6 2 1 61 17 377
2008 First official language - English 12 31 16 20 18 1 0 45 39 425
2008 First official language - French 18 38 22 14 4 3 1 58 19 389

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 23 15 21 22 3 2 39 45 356
2017 First official language - French 12 28 20 18 14 4 3 44 35 387
2014 First official language - English 16 17 15 18 27 3 4 36 48 414
2014 First official language - French 11 28 23 12 15 4 6 44 30 402
2011 First official language - English 7 21 13 21 35 2 1 29 58 441
2011 First official language - French 12 25 24 19 15 2 3 39 36 377
2008 First official language - English 9 19 15 21 32 2 1 29 55 423
2008 First official language - French 14 30 21 20 12 1 2 46 33 391

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 38 19 9 6 3 1 65 15 356
2017 First official language - French 14 50 20 6 4 5 1 69 10 385

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 34 17 5 2 6 0 73 8 356
2017 First official language - French 30 48 12 2 2 4 1 83 4 385
2014 First official language - English 34 33 17 5 4 7 0 72 10 415
2014 First official language - French 30 43 15 3 0 7 0 80 4 402

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 42 16 4 3 3 0 77 7 356
2017 First official language - French 29 54 10 3 2 2 0 86 4 385
2014 First official language - English 35 35 17 4 4 5 0 74 9 414
2014 First official language - French 30 46 15 4 1 4 0 79 5 402
2011 First official language - English 19 29 17 13 16 5 0 51 31 443
2011 First official language - French 20 36 22 9 6 7 0 60 16 376

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 35 7 5 4 1 0 84 9 355
2017 First official language - French 41 48 7 2 3 0 0 89 4 387
2014 First official language - English 43 33 12 7 4 1 0 77 11 414
2014 First official language - French 37 48 13 1 1 0 0 85 3 401
2011 First official language - English 22 29 17 14 17 1 0 52 31 444
2011 First official language - French 24 42 18 7 6 2 1 67 14 378
2008 First official language - English 28 33 17 13 10 1 0 61 22 425
2008 First official language - French 33 44 15 5 2 0 0 77 7 391

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 36 13 8 7 1 0 71 15 356
2017 First official language - French 33 44 15 4 3 1 0 78 6 386
2014 First official language - English 23 32 20 14 10 2 0 55 25 415
2014 First official language - French 21 40 27 9 3 1 0 61 12 402
2011 First official language - English 12 21 20 19 26 1 0 34 45 444
2011 First official language - French 18 30 26 13 10 2 0 49 24 376

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 36 13 10 6 0 0 71 16 356
2017 First official language - French 32 45 15 4 3 1 0 78 7 386
2014 First official language - English 24 32 19 14 9 1 0 57 24 415
2014 First official language - French 19 45 24 9 2 0 0 65 11 402
2011 First official language - English 12 26 15 19 28 1 0 38 47 444
2011 First official language - French 19 34 21 13 11 1 0 54 25 376
2008 First official language - English 20 30 17 19 13 1 0 50 33 426
2008 First official language - French 24 44 18 11 2 0 0 68 14 391

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 26 12 12 6 4 1 69 18 355
2017 First official language - French 38 36 14 6 4 3 1 76 10 385
2014 First official language - English 28 25 17 14 12 5 1 56 27 414
2014 First official language - French 30 32 18 8 7 4 1 65 16 401
2011 First official language - English 17 22 18 15 19 7 2 44 37 444
2011 First official language - French 27 31 16 9 9 8 0 63 20 377
2008 First official language - English 21 26 16 16 15 6 1 51 32 425
2008 First official language - French 29 35 17 9 5 5 1 67 15 391
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 16 46 38 356
2017 First official language - French 21 49 31 387
2014 First official language - English 28 37 36 415
2014 First official language - French 26 46 28 402
2011 First official language - English 29 32 39 444
2011 First official language - French 25 48 27 378

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 25 15 25 4 25 7 57
2017 First official language - French 23 22 35 4 16 1 80
2014 First official language - English 19 10 38 11 9999 23 112
2014 First official language - French 21 30 31 4 9999 14 103
2011 First official language - English 23 10 39 15 9999 13 131
2011 First official language - French 23 18 39 11 9999 8 96
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 15 85 356
2017 First official language - French 15 85 386
2014 First official language - English 15 85 414
2014 First official language - French 14 86 402

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 58 53
2017 First official language - French 38 57
2014 First official language - English 56 62
2014 First official language - French 48 56

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 57 53
2017 First official language - French 62 57
2014 First official language - English 55 62
2014 First official language - French 58 56

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - French 13 57
2014 First official language - French 12 56

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 53
2017 First official language - French 0 57
2014 First official language - English 0 62
2014 First official language - French 0 56

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 53
2014 First official language - French 0 56

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 53

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 53

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 59 53
2017 First official language - French 43 57
2014 First official language - English 38 62
2014 First official language - French 36 56

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 53
2017 First official language - French 42 57
2014 First official language - English 33 62
2014 First official language - French 41 56

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 51 53
2017 First official language - French 42 57
2014 First official language - English 41 62
2014 First official language - French 46 56

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 53
2017 First official language - French 27 57
2014 First official language - English 30 62
2014 First official language - French 39 56

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 53
2017 First official language - French 29 57
2014 First official language - English 28 62
2014 First official language - French 21 56

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 53
2017 First official language - French 64 57
2014 First official language - English 57 62
2014 First official language - French 59 56

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 53
2017 First official language - French 33 57
2014 First official language - English 22 62
2014 First official language - French 27 56

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 53
2014 First official language - English 0 62
2014 First official language - French 0 56

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 53
2014 First official language - English 9 62

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 53
2017 First official language - French 12 57

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 53
2017 First official language - French 39 57
2014 First official language - English 47 62
2014 First official language - French 40 56

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 53
2017 First official language - French 15 57
2014 First official language - English 16 62
2014 First official language - French 23 56

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 53
2017 First official language - French 23 57
2014 First official language - English 13 62
2014 First official language - French 11 56

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 53
2017 First official language - French 63 57
2014 First official language - English 45 62
2014 First official language - French 54 56

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 53
2017 First official language - French 29 57
2014 First official language - English 19 62
2014 First official language - French 25 56

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 53
2017 First official language - French 26 57
2014 First official language - French 20 56

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 53
2017 First official language - French 30 57
2014 First official language - English 10 62
2014 First official language - French 13 56

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 9 57
2014 First official language - English 8 62
2014 First official language - French 15 56

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 9 57

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 12 57
2014 First official language - English 12 62
2014 First official language - French 13 56

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 53
2014 First official language - English 18 62
2014 First official language - French 9 56

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 53
2017 First official language - French 19 57
2014 First official language - English 30 62
2014 First official language - French 23 56

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 17 52
2014 First official language - English 8 59
2014 First official language - French 17 55

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 50
2017 First official language - French 10 52
2014 First official language - English 31 59
2014 First official language - French 24 55

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 15 52

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 50
2017 First official language - French 15 52
2014 First official language - English 16 59
2014 First official language - French 9 55

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 50
2017 First official language - French 11 52
2014 First official language - English 19 59
2014 First official language - French 13 55

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 50
2017 First official language - French 10 52
2014 First official language - English 8 59
2014 First official language - French 22 55

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 50
2017 First official language - French 9 52
2014 First official language - French 17 55

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 50
2014 First official language - English 11 59
2014 First official language - French 18 55

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 50
2017 First official language - French 24 52
2014 First official language - English 27 59
2014 First official language - French 20 55

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 50
2017 First official language - French 14 52
2014 First official language - English 11 59
2014 First official language - French 18 55

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 50
2017 First official language - French 39 52
2014 First official language - English 41 59
2014 First official language - French 45 55

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 52
2014 First official language - French 0 55

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 59 50
2017 First official language - French 43 52
2014 First official language - English 52 59
2014 First official language - French 48 55

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 52

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 50
2017 First official language - French 15 52
2014 First official language - English 14 59
2014 First official language - French 9 55

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 92 8 53
2017 First official language - French 93 7 57

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 12 19 7 7 29 12 44 25 356
2017 First official language - French 12 20 18 5 4 34 7 54 16 387
2014 First official language - English 13 11 22 8 6 31 8 40 23 415
2014 First official language - French 11 18 16 5 2 38 9 55 14 402

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 26 19 5 5 17 2 64 13 355
2017 First official language - French 19 38 17 5 3 16 2 70 10 386
2014 First official language - English 22 22 21 9 5 20 1 56 18 415
2014 First official language - French 17 35 21 6 1 19 2 66 8 402
2011 First official language - English 19 31 22 10 8 10 0 56 19 443
2011 First official language - French 20 39 18 5 3 15 0 70 9 377
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 52 8 6 1 2 4 84 8 355
2017 First official language - French 20 50 13 7 1 1 6 77 9 387
2014 First official language - English 22 52 9 6 5 2 4 79 12 415
2014 First official language - French 16 51 20 6 1 1 5 71 7 400
2011 First official language - English 21 55 11 4 4 1 3 80 8 443
2011 First official language - French 16 58 14 5 1 2 4 79 7 377
2008 First official language - English 27 45 10 8 4 1 5 76 13 425
2008 First official language - French 23 45 17 8 3 2 3 71 11 391

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 23 20 8 7 24 7 49 22 355
2017 First official language - French 9 21 20 5 2 29 15 53 12 384
2014 First official language - English 7 20 24 9 6 25 8 40 23 415
2014 First official language - French 6 19 25 7 2 30 11 43 15 400
2011 First official language - English 7 20 26 12 8 23 3 36 28 443
2011 First official language - French 5 24 19 10 4 27 11 47 22 377

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 30 9 3 1 10 5 86 4 354
2017 First official language - French 35 43 8 2 0 6 6 89 2 385
2014 First official language - English 37 26 15 4 1 12 4 75 7 415
2014 First official language - French 30 43 10 1 1 10 5 85 2 400
2011 First official language - English 36 31 10 6 2 11 3 78 10 443
2011 First official language - French 35 46 6 1 2 6 4 89 4 377
2008 First official language - English 36 28 16 5 1 10 5 74 7 426
2008 First official language - French 33 40 11 2 1 12 3 85 3 391

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 29 12 5 3 14 5 74 11 352
2017 First official language - French 27 41 12 2 1 11 6 82 3 384
2014 First official language - English 24 22 20 7 4 18 4 60 14 415
2014 First official language - French 19 43 16 2 1 14 5 77 3 400
2011 First official language - English 19 26 16 10 8 18 3 56 23 443
2011 First official language - French 23 42 12 3 3 13 4 79 7 377
2008 First official language - English 25 28 15 11 6 11 5 62 20 425
2008 First official language - French 34 42 11 3 2 5 3 82 6 390
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 6 94 356
2017 First official language - French 5 95 385
2014 First official language - English 6 94 414
2014 First official language - French 5 95 402

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 21
2014 First official language - English 31 25
2014 First official language - French 49 20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 77 21
2017 First official language - French 78 17
2014 First official language - English 91 25
2014 First official language - French 84 20

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21
2017 First official language - French 0 17
2014 First official language - English 0 25

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21
2017 First official language - French 0 17
2014 First official language - English 0 25
2014 First official language - French 0 20

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 17

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 21
2014 First official language - French 0 19

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 17
2014 First official language - English 0 25

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 21
2014 First official language - English 27 25

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 21
2014 First official language - English 20 25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21
2017 First official language - French 0 17
2014 First official language - English 0 25
2014 First official language - French 0 19

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 17
2014 First official language - French 0 19

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 21
2017 First official language - French 29 17
2014 First official language - English 21 25

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21
2017 First official language - French 0 17

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21
2017 First official language - French 0 17
2014 First official language - English 0 25

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - French 59 17
2014 First official language - English 31 25
2014 First official language - French 48 19

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 21
2017 First official language - French 41 17
2014 First official language - English 31 25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 29 17
2014 First official language - English 31 25

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 21
2014 First official language - English 21 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 17

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 21
2017 First official language - French 47 17
2014 First official language - English 50 25
2014 First official language - French 49 20

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15
2014 First official language - English 0 23

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15
2014 First official language - French 0 19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15
2014 First official language - English 0 23

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21
2017 First official language - French 0 15
2014 First official language - English 0 23
2014 First official language - French 0 19

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 21
2014 First official language - English 33 23

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 21
2017 First official language - French 35 15
2014 First official language - English 41 23
2014 First official language - French 36 19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15
2014 First official language - English 0 23
2014 First official language - French 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 21
2017 First official language - French 40 15
2014 First official language - English 82 23
2014 First official language - French 49 19

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 21
2017 First official language - French 0 15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 94 6 21
2017 First official language - French 88 12 17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 12 21 3 2 38 11 50 9 356
2017 First official language - French 11 21 16 1 2 40 8 63 7 385
2014 First official language - English 13 11 24 3 3 40 7 45 10 415
2014 First official language - French 10 20 17 1 1 43 7 61 5 401

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 29 18 3 2 19 3 69 7 356
2017 First official language - French 18 40 15 2 2 20 3 75 5 385
2014 First official language - English 23 20 22 5 3 26 1 60 10 414
2014 First official language - French 16 34 21 2 1 24 2 68 4 402
2011 First official language - English 23 30 20 7 3 18 0 65 12 441
2011 First official language - French 22 41 17 3 1 16 0 75 5 377
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 28 17 14 13 1 1 55 27 352
2017 First official language - French 23 24 25 13 10 0 5 50 24 386

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 31 23 14 8 1 1 54 23 356
2017 First official language - French 15 30 34 14 7 0 1 45 21 387

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 30 18 6 4 1 2 71 11 353
2017 First official language - French 20 31 25 16 6 0 2 52 22 383

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 22 23 13 17 1 2 46 30 356
2017 First official language - French 19 26 27 16 11 0 2 46 27 386

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 14 7 3 2 1 13 86 7 354
2017 First official language - French 44 23 11 4 1 1 15 81 6 385

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 30 16 8 7 0 1 68 16 356
2017 First official language - French 36 27 22 8 5 0 2 65 13 386

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 38 19 9 5 1 1 67 14 356
2017 First official language - French 28 33 22 11 3 1 3 62 14 385

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 31 22 11 5 1 1 62 16 356
2017 First official language - French 22 27 30 12 6 0 3 51 18 386

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 32 16 9 6 1 2 68 16 356
2017 First official language - French 29 31 24 9 4 0 3 62 14 385

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 29 15 7 2 1 2 74 10 356
2017 First official language - French 31 33 22 6 4 1 3 66 11 386

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 25 12 5 3 0 0 81 7 356
2017 First official language - French 63 20 8 4 2 0 2 85 7 387

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 78 8 4 4 2 1 3 89 7 356
2017 First official language - French 75 9 5 3 2 1 5 89 5 385

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 29 8 4 1 0 2 86 5 356
2017 First official language - French 54 25 9 5 3 1 4 83 8 386

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 66 15 7 6 4 0 2 82 10 355
2017 First official language - French 64 15 8 5 3 1 4 83 8 385

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 9 3 1 1 0 25 93 3 355
2017 First official language - French 56 12 3 3 2 1 23 89 6 386

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 23 6 3 1 1 5 89 5 354
2017 First official language - French 69 14 6 2 0 1 9 92 2 385

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 13 8 6 8 2 4 76 15 356
2017 First official language - French 67 13 6 3 3 1 7 87 6 387

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 29 13 4 2 1 2 80 7 356
2017 First official language - French 48 30 13 4 1 0 4 81 5 384

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 41 31 13 2 1 0 53 16 356
2017 First official language - French 15 32 37 10 5 1 0 48 15 387

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 15 39 28 13 1 1 41 20 355
2017 First official language - French 5 16 37 27 15 0 1 42 21 386

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 38 18 13 9 8 0 56 24 356
2017 First official language - French 15 39 25 7 4 10 0 60 12 385

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 38 15 15 8 5 0 60 24 355
2017 First official language - French 16 46 24 6 5 3 0 63 12 386
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 13 87 356
2017 First official language - French 16 84 384
2014 First official language - English 12 88 415
2014 First official language - French 9 91 402

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 90 10 47
2017 First official language - French 77 23 63
2014 First official language - English 80 20 50
2014 First official language - French 87 13 37

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 29 3 5 5 0 8 87 10 42
2017 First official language - French 47 49 0 2 2 0 0 96 4 49
2014 First official language - English 62 24 3 2 6 2 0 89 8 40
2014 First official language - French 48 37 9 6 0 0 0 85 6 32
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 24 16 11 7 5 0 38 62 356
2017 First official language - French 41 23 19 10 5 2 1 42 58 386

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 208
2017 First official language - French 22 218

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 208
2017 First official language - French 26 218

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 208
2017 First official language - French 16 218

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 208
2017 First official language - French 53 218

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 208
2017 First official language - French 6 218

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 208
2017 First official language - French 36 218

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 11 53 15 10 2 9 205
2017 First official language - French 7 58 19 7 2 8 205

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 20 16 18 22 2 9 36 46 208
2017 First official language - French 19 33 10 16 9 2 11 60 29 220

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 4 7 13 13 20 7 34 20 57 208
2017 First official language - French 6 16 14 11 17 4 32 35 43 220
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