2017 Public Service Employee Survey Results for Library and Archives Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 38 0 7 3 0 0 89 11 29
2017 IS-04 57 25 0 9 8 0 0 82 18 12
2014 IS 39 43 7 11 0 0 0 82 11 28
2014 IS-04 50 33 0 17 0 0 0 83 17 12
2011 IS 42 58 0 0 0 0 0 100 0 12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 55 38 3 3 0 0 0 93 3 29
2017 IS-04 66 26 8 0 0 0 0 92 0 12
2014 IS 68 21 0 7 4 0 0 89 11 28
2014 IS-04 67 17 0 17 0 0 0 83 17 12
2011 IS 50 50 0 0 0 0 0 100 0 12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 58 25 10 7 0 0 0 83 7 29
2017 IS-04 57 19 8 16 0 0 0 76 16 12
2014 IS 57 25 4 14 0 0 0 82 14 28
2014 IS-04 58 25 0 17 0 0 0 83 17 12
2011 IS 42 50 0 8 0 0 0 92 8 12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 58 31 7 4 0 0 0 89 4 29
2017 IS-04 33 59 8 0 0 0 0 92 0 12
2014 IS 61 25 4 4 7 0 0 86 11 28
2014 IS-04 58 17 0 8 17 0 0 75 25 12
2011 IS 50 33 0 8 8 0 0 83 17 12

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 48 27 11 7 7 0 0 75 14 29
2017 IS-04 33 34 26 0 8 0 0 66 8 12
2014 IS 43 32 14 7 4 0 0 75 11 28
2014 IS-04 50 25 0 17 8 0 0 75 25 12
2011 IS 33 50 8 8 0 0 0 83 8 12

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 52 38 11 0 0 0 0 89 0 29
2017 IS-04 50 42 8 0 0 0 0 92 0 12
2014 IS 50 36 11 4 0 0 0 86 4 28
2014 IS-04 42 42 8 8 0 0 0 83 8 12
2011 IS 50 25 8 8 8 0 0 75 17 12

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 72 21 7 0 0 0 0 93 0 29
2017 IS-04 74 26 0 0 0 0 0 100 0 12
2014 IS 54 39 4 4 0 0 0 93 4 28
2014 IS-04 75 17 0 8 0 0 0 92 8 12
2011 IS 58 33 0 0 8 0 0 92 8 12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 48 38 3 11 0 0 0 86 11 29
2017 IS-04 49 35 8 8 0 0 0 84 8 12
2014 IS 57 29 4 7 0 4 0 89 7 28
2014 IS-04 58 17 0 17 0 8 0 82 18 12

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 24 18 7 7 0 0 68 14 29
2017 IS-04 33 33 17 0 18 0 0 65 18 12
2014 IS 50 39 7 0 4 0 0 89 4 28
2014 IS-04 50 33 8 0 8 0 0 83 8 12
2011 IS 58 33 0 0 0 8 0 100 0 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 38 13 11 11 0 0 65 21 29
2017 IS-04 24 34 8 26 8 0 0 58 34 12
2014 IS 54 25 7 4 4 0 7 85 8 28
2014 IS-04 50 25 8 8 8 0 0 75 17 12
2011 IS 58 33 0 8 0 0 0 92 8 12

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 52 34 7 7 0 0 0 86 7 29
2017 IS-04 51 33 8 8 0 0 0 84 8 12
2014 IS 39 39 4 14 4 0 0 79 18 28
2014 IS-04 25 42 8 17 8 0 0 67 25 12
2011 IS 36 36 9 9 9 0 0 73 18 11

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 27 18 10 7 0 0 65 17 29
2017 IS-04 24 26 25 8 16 0 0 50 24 12
2014 IS 50 29 4 14 4 0 0 79 18 28
2014 IS-04 25 33 0 33 8 0 0 58 42 12
2011 IS 17 50 17 0 17 0 0 67 17 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 31 18 10 10 0 0 62 20 29
2017 IS-04 16 42 18 16 8 0 0 58 24 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 42 14 3 7 3 0 75 11 29
2017 IS-04 16 51 16 0 8 8 0 73 9 12
2014 IS 54 32 4 7 4 0 0 86 11 28
2014 IS-04 50 33 0 17 0 0 0 83 17 12
2011 IS 8 67 8 0 17 0 0 75 17 12

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 32 24 0 10 0 0 65 10 29
2017 IS-04 16 34 34 0 16 0 0 50 16 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 59 34 7 0 0 0 0 93 0 29
2017 IS-04 59 41 0 0 0 0 0 100 0 12
2014 IS 50 36 14 0 0 0 0 86 0 28
2014 IS-04 50 33 17 0 0 0 0 83 0 12
2011 IS 50 42 8 0 0 0 0 92 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 31 7 17 11 0 0 65 28 29
2017 IS-04 16 25 9 33 16 0 0 42 49 12
2014 IS 21 46 11 21 0 0 0 68 21 28
2014 IS-04 0 50 8 42 0 0 0 50 42 12
2011 IS 25 33 17 8 8 8 0 64 18 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 24 18 3 14 0 3 64 18 29
2017 IS-04 16 24 27 8 16 0 8 44 27 12
2014 IS 36 36 11 18 0 0 0 71 18 28
2014 IS-04 17 33 17 33 0 0 0 50 33 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 35 18 10 7 0 0 65 17 29
2017 IS-04 16 25 26 24 8 0 0 42 33 12
2014 IS 43 32 11 11 4 0 0 75 14 28
2014 IS-04 33 33 8 17 8 0 0 67 25 12
2011 IS 25 42 0 25 0 8 0 73 27 12

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 36 14 3 0 0 0 82 3 28
2017 IS-04 42 34 16 8 0 0 0 76 8 12
2014 IS 54 32 11 0 4 0 0 86 4 28
2014 IS-04 42 42 8 0 8 0 0 83 8 12
2011 IS 42 33 0 25 0 0 0 75 25 12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 41 21 7 0 0 0 72 7 29
2017 IS-04 24 58 17 0 0 0 0 83 0 12
2014 IS 50 25 14 11 0 0 0 75 11 28
2014 IS-04 50 25 17 8 0 0 0 75 8 12
2011 IS 25 42 25 8 0 0 0 67 8 12

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 24 42 7 10 7 0 18 37 29
2017 IS-04 16 24 43 8 8 0 0 16 41 12
2014 IS 7 36 29 18 7 4 0 26 44 28
2014 IS-04 8 42 25 17 8 0 0 25 50 12
2011 IS 17 42 33 8 0 0 0 8 58 12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 32 27 21 10 0 3 32 40 29
2017 IS-04 8 43 33 8 8 0 0 16 51 12
2014 IS 7 36 29 18 7 4 0 26 44 28
2014 IS-04 17 42 17 8 17 0 0 25 58 12
2011 IS 8 42 33 17 0 0 0 17 50 12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 31 28 17 7 3 0 25 47 29
2017 IS-04 16 34 25 8 16 0 0 24 50 12
2014 IS 14 50 18 7 4 7 0 12 69 28
2014 IS-04 17 50 8 8 8 8 0 18 73 12
2011 IS 17 58 17 8 0 0 0 8 75 12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 24 35 7 20 0 0 27 38 29
2017 IS-04 24 26 25 0 24 0 0 24 50 12
2014 IS 14 29 25 18 11 4 0 30 44 28
2014 IS-04 25 33 17 8 17 0 0 25 58 12
2011 IS 17 42 42 0 0 0 0 0 58 12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 11 27 10 14 4 0 25 47 29
2017 IS-04 50 9 16 0 24 0 0 24 59 12
2014 IS 18 25 21 14 18 4 0 33 44 28
2014 IS-04 17 17 25 25 17 0 0 42 33 12
2011 IS 25 17 33 17 0 0 8 18 45 12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 35 24 10 17 0 3 28 47 29
2017 IS-04 8 34 25 8 16 0 8 27 46 12
2014 IS 11 18 32 14 14 11 0 32 32 28
2014 IS-04 8 8 50 17 8 8 0 27 18 12
2011 IS 0 33 42 8 8 0 8 18 36 12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 21 38 28 7 7 0 0 13 58 29
2017 IS-04 34 42 8 0 16 0 0 16 76 12
2014 IS 21 32 21 14 4 7 0 19 58 28
2014 IS-04 33 42 0 17 0 8 0 18 82 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 62 28 4 7 0 0 0 89 7 29
2017 IS-04 57 17 9 16 0 0 0 74 16 12
2014 IS 67 19 4 7 4 0 0 85 11 27
2014 IS-04 64 9 9 9 9 0 0 73 18 11
2011 IS 42 33 8 17 0 0 0 75 17 12

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 34 15 21 10 4 0 52 32 29
2017 IS-04 24 24 9 34 8 0 0 49 42 12
2014 IS 50 21 18 7 0 4 0 74 7 28
2014 IS-04 42 17 25 17 0 0 0 58 17 12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 38 7 0 7 4 0 85 7 29
2017 IS-04 41 34 18 0 8 0 0 74 8 12
2014 IS 50 39 0 4 4 4 0 93 7 28
2014 IS-04 50 33 0 8 8 0 0 83 17 12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 38 7 11 7 0 0 75 18 29
2017 IS-04 33 24 9 26 8 0 0 57 34 12
2014 IS 39 29 7 21 0 4 0 70 22 28
2014 IS-04 33 33 8 25 0 0 0 67 25 12
2011 IS 33 50 17 0 0 0 0 83 0 12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 24 7 11 10 14 0 67 24 29
2017 IS-04 24 8 9 26 16 16 0 39 50 12
2014 IS 25 29 7 21 7 11 0 60 32 28
2014 IS-04 25 25 8 25 8 8 0 55 36 12
2011 IS 25 50 8 0 0 17 0 90 0 12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 7 24 18 20 11 7 25 46 29
2017 IS-04 8 0 9 26 33 8 16 11 77 12
2014 IS 18 21 14 18 7 14 7 50 32 28
2014 IS-04 17 0 25 25 8 17 8 22 44 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 42 7 17 0 0 0 76 17 29
2017 IS-04 49 27 8 16 0 0 0 76 16 12
2014 IS 50 43 0 4 4 0 0 93 7 28
2014 IS-04 42 42 0 8 8 0 0 83 17 12
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 49 10 3 7 0 0 79 10 29
2017 IS-04 16 59 16 0 8 0 0 76 8 12
2014 IS 46 18 11 7 11 0 7 69 19 28
2014 IS-04 42 8 8 17 25 0 0 50 42 12
2011 IS 42 42 8 8 0 0 0 83 8 12

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 43 7 7 7 4 0 78 15 28
2017 IS-04 24 59 0 8 8 0 0 84 16 12
2014 IS 50 18 11 11 4 7 0 73 15 28
2014 IS-04 50 8 17 17 8 0 0 58 25 12
2011 IS 58 25 8 0 0 8 0 91 0 12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 24 11 7 7 0 0 76 13 29
2017 IS-04 58 8 18 8 8 0 0 66 16 12
2014 IS 50 14 11 18 7 0 0 64 25 28
2014 IS-04 33 17 17 17 17 0 0 50 33 12
2011 IS 42 25 8 17 8 0 0 67 25 12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 93 7 0 0 0 0 0 100 0 29
2017 IS-04 92 8 0 0 0 0 0 100 0 12
2014 IS 71 25 4 0 0 0 0 96 0 28
2014 IS-04 83 17 0 0 0 0 0 100 0 12
2011 IS 75 25 0 0 0 0 0 100 0 12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 38 0 7 0 8 0 93 7 29
2017 IS-04 41 59 0 0 0 0 0 100 0 12
2014 IS 54 25 4 0 7 7 4 88 8 28
2014 IS-04 42 42 0 0 17 0 0 83 17 12
2011 IS 50 42 0 8 0 0 0 92 8 12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 48 31 18 0 3 0 0 79 3 29
2017 IS-04 41 34 17 0 8 0 0 75 8 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 35 3 0 0 7 0 96 0 29
2017 IS-04 41 51 0 0 0 8 0 100 0 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 41 42 7 3 7 0 0 83 10 29
2017 IS-04 16 67 0 8 8 0 0 84 16 12
2014 IS 57 11 7 18 4 0 4 70 22 28
2014 IS-04 50 8 8 25 8 0 0 58 33 12
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 50 25 17 0 0 8 55 18 12

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 31 25 7 10 3 0 57 18 29
2017 IS-04 16 25 26 16 16 0 0 42 33 12
2014 IS 29 18 25 14 0 14 0 54 17 28
2014 IS-04 25 0 42 17 0 17 0 30 20 12
2011 IS 8 25 33 17 8 8 0 36 27 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 42 17 10 14 4 0 57 25 29
2017 IS-04 16 25 18 16 24 0 0 42 41 12
2014 IS 18 39 11 18 4 11 0 64 24 28
2014 IS-04 17 17 25 17 8 17 0 40 30 12
2011 IS 17 17 8 33 8 17 0 40 50 12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 29 29 14 11 7 0 42 27 28
2017 IS-04 18 9 20 27 18 9 0 29 49 11
2014 IS 14 29 21 18 7 11 0 48 28 28
2014 IS-04 8 17 25 17 17 17 0 30 40 12
2011 IS 8 17 33 33 8 0 0 25 42 12

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 41 24 4 17 7 0 51 23 29
2017 IS-04 8 33 25 9 16 8 0 44 28 12
2014 IS 29 32 7 18 0 14 0 71 21 28
2014 IS-04 17 33 8 25 0 17 0 60 30 12
2011 IS 0 17 25 33 17 8 0 18 55 12

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 41 24 11 11 0 3 53 22 29
2017 IS-04 8 24 25 26 8 0 8 35 37 12
2014 IS 14 36 25 11 11 4 0 52 22 28
2014 IS-04 8 8 33 17 25 8 0 18 45 12
2011 IS 0 27 9 45 18 0 0 27 64 11
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 58 15 3 3 0 0 79 7 29
2017 IS-04 16 58 9 8 8 0 0 74 16 12
2014 IS 29 39 18 11 4 0 0 68 14 28
2014 IS-04 17 33 33 8 8 0 0 50 17 12
2011 IS 17 50 0 17 17 0 0 67 33 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 59 7 7 0 3 0 86 7 29
2017 IS-04 8 67 8 8 0 8 0 82 9 12
2014 IS 36 39 7 4 0 14 0 88 4 28
2014 IS-04 33 42 8 0 0 17 0 90 0 12
2011 IS 17 50 17 0 8 8 0 73 9 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 41 7 4 7 14 0 79 12 29
2017 IS-04 24 50 18 0 0 8 0 81 0 12
2014 IS 29 46 7 11 0 7 0 81 12 28
2014 IS-04 17 33 17 17 0 17 0 60 20 12
2011 IS 25 42 17 0 0 17 0 80 0 12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 37 17 17 7 11 4 52 28 29
2017 IS-04 8 33 17 8 16 8 9 49 30 12
2014 IS 29 32 14 14 4 7 0 65 19 28
2014 IS-04 25 8 25 33 8 0 0 33 42 12
2011 IS 17 33 25 17 8 0 0 50 25 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 17 11 13 10 24 0 54 31 29
2017 IS-04 33 8 19 16 8 16 0 49 29 12
2014 IS 14 21 14 18 14 18 0 43 39 28
2014 IS-04 8 8 25 33 17 8 0 18 55 12
2011 IS 8 8 25 8 8 25 17 29 29 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 59 7 7 0 0 0 86 7 29
2017 IS-04 16 50 18 16 0 0 0 66 16 12
2014 IS 61 11 11 18 0 0 0 71 18 28
2014 IS-04 50 0 17 33 0 0 0 50 33 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 38 3 0 0 3 0 97 0 29
2017 IS-04 34 50 8 0 0 8 0 91 0 12
2014 IS 68 18 4 7 0 4 0 89 7 28
2014 IS-04 58 17 8 17 0 0 0 75 17 12
2011 IS 50 50 0 0 0 0 0 100 0 12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 49 17 0 7 3 0 75 7 29
2017 IS-04 16 35 33 0 8 8 0 56 9 12
2014 IS 46 25 14 4 4 7 0 77 8 28
2014 IS-04 25 33 25 8 0 8 0 64 9 12
2011 IS 25 50 17 8 0 0 0 75 8 12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 42 11 14 10 7 3 61 27 29
2017 IS-04 0 42 17 8 16 16 0 50 29 12
2014 IS 21 21 21 18 7 4 7 48 28 28
2014 IS-04 0 25 42 25 0 0 8 27 27 12
2011 IS 17 33 25 17 0 8 0 55 18 12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 41 11 11 10 0 0 69 21 29
2017 IS-04 16 34 17 16 16 0 0 50 33 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 41 11 4 0 17 0 83 4 29
2017 IS-04 16 43 16 0 0 24 0 78 0 12
2014 IS 50 18 18 0 0 14 0 79 0 28
2014 IS-04 33 17 33 0 0 17 0 60 0 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 49 13 0 10 3 0 75 11 29
2017 IS-04 16 43 16 0 16 8 0 65 18 12
2014 IS 43 32 18 4 4 0 0 75 7 28
2014 IS-04 33 33 17 8 8 0 0 67 17 12
2011 IS 17 33 17 0 0 33 0 75 0 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 32 7 10 0 0 0 83 10 29
2017 IS-04 24 43 16 16 0 0 0 67 16 12
2014 IS 43 43 11 4 0 0 0 86 4 28
2014 IS-04 33 50 8 8 0 0 0 83 8 12
2011 IS 42 42 8 8 0 0 0 83 8 12

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 38 20 7 4 4 0 68 11 29
2017 IS-04 16 43 24 16 0 0 0 59 16 12
2014 IS 36 25 25 11 4 0 0 61 14 28
2014 IS-04 25 25 33 8 8 0 0 50 17 12
2011 IS 27 27 18 18 9 0 0 55 27 11

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 41 14 7 3 4 0 75 11 29
2017 IS-04 16 51 16 8 8 0 0 67 16 12
2014 IS 36 32 25 4 4 0 0 68 7 28
2014 IS-04 25 50 17 0 8 0 0 75 8 12
2011 IS 36 36 9 9 9 0 0 73 18 11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 45 31 3 14 0 7 0 82 15 29
2017 IS-04 34 42 0 16 0 8 0 82 18 12
2014 IS 36 25 21 14 0 4 0 63 15 28
2014 IS-04 33 25 25 17 0 0 0 58 17 12
2011 IS 67 25 8 0 0 0 0 92 0 12
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 IS 17 59 24 29
2017 IS-04 33 42 25 12
2014 IS 25 46 29 28
2014 IS-04 17 67 17 12
2011 IS 25 58 17 12
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 20 80 29
2014 IS 29 71 28
2014 IS-04 42 58 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 18 4 17 14 31 10 42 52 29
2017 IS-04 0 18 9 24 16 24 8 26 60 12
2014 IS 7 18 11 11 0 46 7 54 23 28
2014 IS-04 0 0 17 17 0 67 0 0 50 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 35 14 10 10 17 0 59 25 29
2017 IS-04 0 34 25 0 16 24 0 45 22 12
2014 IS 18 14 29 7 0 32 0 47 11 28
2014 IS-04 0 8 50 8 0 33 0 13 13 12
2011 IS 18 45 36 0 0 0 0 64 0 11
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 45 18 3 3 0 3 75 7 29
2017 IS-04 24 34 18 8 8 0 8 63 18 12
2014 IS 22 52 15 0 7 0 4 77 8 27
2014 IS-04 18 55 18 0 9 0 0 73 9 11
2011 IS 18 73 0 9 0 0 0 91 9 11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 14 17 3 7 34 10 50 18 29
2017 IS-04 8 17 18 8 8 33 8 43 27 12
2014 IS 4 7 15 11 0 48 15 30 30 27
2014 IS-04 0 9 9 9 0 73 0 33 33 11
2011 IS 9 27 18 0 0 45 0 67 0 11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 41 31 11 0 0 14 3 87 0 29
2017 IS-04 24 25 18 0 0 24 8 74 0 12
2014 IS 37 22 11 0 0 26 4 84 0 27
2014 IS-04 27 27 18 0 0 27 0 75 0 11
2011 IS 55 36 0 0 0 9 0 100 0 11

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 31 11 7 0 17 3 78 9 29
2017 IS-04 16 17 18 8 0 33 8 57 14 12
2014 IS 30 22 19 0 0 26 4 74 0 27
2014 IS-04 27 18 18 0 0 36 0 71 0 11
2011 IS 27 36 18 0 0 18 0 78 0 11
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS-04 0 100 12
2014 IS-04 0 100 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 24 15 0 3 42 10 63 7 29
2017 IS-04 8 24 27 0 0 24 16 55 0 12
2014 IS 7 14 21 0 0 57 0 50 0 28
2014 IS-04 0 0 33 0 0 67 0 0 0 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 42 15 0 3 30 0 74 5 29
2017 IS-04 8 24 27 0 0 41 0 55 0 12
2014 IS 14 32 18 0 0 36 0 72 0 28
2014 IS-04 0 25 25 0 0 50 0 50 0 12
2011 IS 50 17 25 8 0 0 0 67 8 12
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 18 25 18 15 0 7 38 35 28
2017 IS-04 9 18 28 28 0 0 18 32 34 11

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 14 45 14 17 0 0 24 31 29
2017 IS-04 8 8 42 9 33 0 0 16 42 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 17 38 21 10 0 0 31 31 29
2017 IS-04 8 8 34 34 16 0 0 16 50 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 14 24 21 24 0 0 31 45 29
2017 IS-04 16 0 25 16 42 0 0 16 58 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 20 21 13 3 0 7 60 18 29
2017 IS-04 34 8 25 16 8 0 8 46 27 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 18 31 3 11 0 0 55 14 29
2017 IS-04 33 17 41 0 9 0 0 50 9 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 21 38 14 17 10 0 0 58 28 29
2017 IS-04 8 34 17 24 16 0 0 42 41 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 21 14 44 14 7 0 0 35 21 29
2017 IS-04 8 18 50 16 8 0 0 26 24 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 28 21 14 10 0 0 55 24 29
2017 IS-04 16 34 25 8 16 0 0 50 24 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 21 21 18 3 0 0 58 21 29
2017 IS-04 41 26 17 8 8 0 0 66 16 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 52 24 14 7 0 0 3 78 7 29
2017 IS-04 50 25 16 8 0 0 0 76 8 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 76 3 7 10 0 0 3 82 11 29
2017 IS-04 76 0 16 8 0 0 0 76 8 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 41 18 27 10 0 0 3 61 11 29
2017 IS-04 50 9 33 8 0 0 0 59 8 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 49 17 20 10 0 0 3 68 11 29
2017 IS-04 34 18 41 8 0 0 0 51 8 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 48 14 3 7 4 0 24 82 13 29
2017 IS-04 41 9 0 0 0 0 50 100 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 79 4 3 3 0 0 10 93 4 29
2017 IS-04 66 9 8 0 0 0 16 90 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 66 10 0 7 7 0 10 84 16 29
2017 IS-04 59 16 0 8 0 0 16 90 10 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 49 34 10 4 0 0 3 86 4 29
2017 IS-04 58 24 0 9 0 0 8 90 10 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 21 52 20 0 0 3 25 21 29
2017 IS-04 0 8 67 24 0 0 0 8 24 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 41 24 14 14 0 4 29 46 29
2017 IS-04 8 58 25 8 0 0 0 8 66 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 24 42 7 7 14 0 35 16 29
2017 IS-04 0 24 51 8 0 16 0 29 10 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 35 21 21 7 0 0 52 28 29
2017 IS-04 16 17 26 33 8 0 0 34 41 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 24 76 29
2014 IS 21 79 28
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 28 20 7 7 3 3 33 67 29
2017 IS-04 33 35 16 0 0 8 8 39 61 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 0 18

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 22 18

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 11 18

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 IS 62 18

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 IS 11 18

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 IS 34 18

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 IS 5 50 16 17 6 6 18

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 5 21 17 17 12 5 22 37 40 18

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 11 17 12 28 5 27 16 59 18
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