2017 Public Service Employee Survey Results for Library and Archives Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - HR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 22 52 8 13 6 0 0 74 19 69
2017 HR-02 23 49 8 16 5 0 0 72 21 43
2017 HR-03 21 63 0 11 5 0 0 84 16 19
2014 HR 14 50 9 19 9 0 0 64 27 70
2014 HR-02 17 52 8 20 2 0 0 70 22 40
2014 HR-03 14 48 10 19 10 0 0 62 29 21
2011 HR 6 38 11 31 13 0 0 44 45 89
2011 HR-02 6 42 10 28 14 0 0 48 42 50
2011 HR-03 0 40 5 40 15 0 0 40 55 20
2008 HR 19 49 6 19 8 0 0 68 27 90
2008 HR-02 20 54 6 19 2 0 0 74 20 54
2008 HR-03 0 53 5 16 26 0 0 53 42 19
2008 HR-04 40 27 7 20 7 0 0 67 27 15

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 54 40 1 4 0 0 0 94 4 69
2017 HR-02 58 35 2 5 0 0 0 93 5 43
2017 HR-03 47 47 0 5 0 0 0 95 5 19
2014 HR 51 31 9 6 1 0 1 84 7 70
2014 HR-02 55 30 7 5 0 0 2 87 5 40
2014 HR-03 48 38 10 5 0 0 0 86 5 21
2011 HR 39 37 11 10 2 0 0 76 12 89
2011 HR-02 42 40 8 8 2 0 0 82 10 50
2011 HR-03 40 25 15 20 0 0 0 65 20 20
2008 HR 37 38 9 13 3 0 0 74 17 90
2008 HR-02 39 33 9 15 4 0 0 72 19 54
2008 HR-03 37 37 11 16 0 0 0 74 16 19
2008 HR-04 33 47 7 7 7 0 0 80 13 15

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 60 26 3 4 6 0 1 87 10 69
2017 HR-02 63 23 2 5 5 0 2 88 9 43
2017 HR-03 58 26 0 5 11 0 0 84 16 19
2014 HR 43 40 4 9 4 0 0 83 13 70
2014 HR-02 48 35 5 7 5 0 0 83 12 40
2014 HR-03 43 38 0 14 5 0 0 81 19 21
2011 HR 46 27 9 12 6 0 0 73 18 89
2011 HR-02 54 24 8 10 4 0 0 78 14 50
2011 HR-03 35 40 0 15 10 0 0 75 25 20
2008 HR 38 37 7 16 3 0 0 74 19 90
2008 HR-02 37 35 6 19 4 0 0 72 22 54
2008 HR-03 32 42 16 11 0 0 0 74 11 19
2008 HR-04 47 33 0 13 7 0 0 80 20 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 32 40 11 17 0 0 0 72 17 69
2017 HR-02 32 42 12 14 0 0 0 74 14 43
2017 HR-03 42 26 11 21 0 0 0 68 21 19
2014 HR 31 43 9 14 3 0 0 74 17 70
2014 HR-02 33 40 12 15 0 0 0 73 15 40
2014 HR-03 38 48 5 0 10 0 0 86 10 21
2011 HR 33 46 8 8 6 0 0 79 13 90
2011 HR-02 37 37 8 10 8 0 0 75 18 51
2011 HR-03 40 55 5 0 0 0 0 95 0 20

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 18 46 12 22 1 0 1 64 24 68
2017 HR-02 21 45 9 21 2 0 2 67 24 43
2017 HR-03 11 44 17 28 0 0 0 56 28 18
2014 HR 19 40 11 24 6 0 0 59 30 70
2014 HR-02 23 32 5 38 2 0 0 55 40 40
2014 HR-03 14 48 24 5 10 0 0 62 14 21
2011 HR 8 41 18 24 9 0 0 49 33 90
2011 HR-02 10 39 14 31 6 0 0 49 37 51
2011 HR-03 10 40 15 20 15 0 0 50 35 20
2008 HR 9 51 18 19 2 0 1 60 22 89
2008 HR-02 7 57 13 20 0 0 2 66 21 54
2008 HR-03 0 39 33 22 6 0 0 39 28 18
2008 HR-04 27 33 20 13 7 0 0 60 20 15

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 65 26 3 4 1 0 0 91 6 69
2017 HR-02 61 30 0 7 2 0 0 91 9 43
2017 HR-03 68 21 11 0 0 0 0 89 0 19
2014 HR 60 34 4 1 0 0 0 94 1 70
2014 HR-02 58 37 5 0 0 0 0 95 0 40
2014 HR-03 57 33 5 5 0 0 0 90 5 21
2011 HR 47 36 4 9 2 1 0 84 11 89
2011 HR-02 44 38 4 12 2 0 0 82 14 50
2011 HR-03 50 30 5 10 0 5 0 84 11 20
2008 HR 47 48 2 2 1 0 0 94 3 90
2008 HR-02 44 46 4 4 2 0 0 91 6 54
2008 HR-03 53 47 0 0 0 0 0 100 0 19
2008 HR-04 47 53 0 0 0 0 0 100 0 15

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 62 29 1 4 3 0 0 91 7 69
2017 HR-02 55 35 0 5 5 0 0 91 9 43
2017 HR-03 68 21 5 5 0 0 0 89 5 19
2014 HR 63 26 4 4 1 1 0 90 6 70
2014 HR-02 55 35 5 2 0 2 0 92 3 40
2014 HR-03 67 14 5 10 5 0 0 81 14 21
2011 HR 48 42 3 4 2 0 0 90 7 90
2011 HR-02 41 49 2 8 0 0 0 90 8 51
2011 HR-03 50 45 0 0 5 0 0 95 5 20
2008 HR 46 48 4 1 1 0 0 93 2 90
2008 HR-02 35 57 4 2 2 0 0 93 4 54
2008 HR-03 63 32 5 0 0 0 0 95 0 19
2008 HR-04 53 40 7 0 0 0 0 93 0 15

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 41 46 9 3 0 0 1 88 3 69
2017 HR-02 40 49 7 2 0 0 2 91 2 43
2017 HR-03 42 37 16 5 0 0 0 79 5 19
2014 HR 36 41 14 6 1 0 1 78 7 70
2014 HR-02 40 40 10 7 0 0 2 82 8 40
2014 HR-03 33 38 19 5 5 0 0 71 10 21

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 48 32 8 12 0 1 0 81 12 69
2017 HR-02 44 35 10 9 0 2 0 80 9 43
2017 HR-03 58 21 5 16 0 0 0 79 16 19
2014 HR 39 39 9 7 4 0 3 79 12 70
2014 HR-02 43 42 5 5 2 0 2 87 8 40
2014 HR-03 38 19 19 14 5 0 5 60 20 21
2011 HR 30 44 6 10 8 0 2 76 18 90
2011 HR-02 35 43 2 12 4 0 4 82 16 51
2011 HR-03 20 50 15 5 10 0 0 70 15 20

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 19 27 13 9 13 6 13 57 27 68
2017 HR-02 18 26 14 7 14 7 14 56 26 43
2017 HR-03 26 16 11 11 16 5 16 53 33 19
2014 HR 13 22 20 15 10 9 12 44 31 69
2014 HR-02 12 15 20 20 7 7 17 37 37 40
2014 HR-03 19 24 24 5 14 10 5 50 22 21
2011 HR 16 16 10 16 22 3 18 39 48 90
2011 HR-02 16 12 12 10 20 6 25 40 43 51
2011 HR-03 20 20 15 20 20 0 5 42 42 20
2008 HR 16 31 7 20 15 2 9 53 39 89
2008 HR-02 15 33 6 20 11 4 11 57 37 54
2008 HR-03 0 17 6 33 33 0 11 19 75 18
2008 HR-04 40 47 7 7 0 0 0 87 7 15

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 47 40 4 6 3 0 0 87 9 69
2017 HR-02 42 44 5 5 5 0 0 86 9 43
2017 HR-03 47 42 5 5 0 0 0 89 5 19
2014 HR 41 41 13 3 1 0 0 83 4 70
2014 HR-02 45 37 15 2 0 0 0 83 2 40
2014 HR-03 33 43 14 5 5 0 0 76 10 21
2011 HR 13 40 7 19 21 0 0 53 40 90
2011 HR-02 14 41 4 22 20 0 0 55 41 51
2011 HR-03 15 45 10 10 20 0 0 60 30 20
2008 HR 29 48 10 10 2 0 0 78 12 89
2008 HR-02 35 43 13 9 0 0 0 78 9 54
2008 HR-03 17 56 6 17 6 0 0 72 22 18
2008 HR-04 20 60 7 7 7 0 0 80 13 15

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 28 38 13 10 12 0 0 65 22 69
2017 HR-02 31 37 12 7 14 0 0 68 21 43
2017 HR-03 32 42 16 5 5 0 0 74 11 19
2014 HR 24 47 9 11 7 1 0 72 19 70
2014 HR-02 33 40 7 12 5 2 0 74 18 40
2014 HR-03 14 57 10 5 14 0 0 71 19 21
2011 HR 4 33 17 23 22 0 0 38 46 90
2011 HR-02 4 39 18 22 18 0 0 43 39 51
2011 HR-03 5 30 20 25 20 0 0 35 45 20

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 20 55 12 10 3 0 0 75 13 69
2017 HR-02 18 55 12 12 2 0 0 74 14 43
2017 HR-03 32 42 16 5 5 0 0 74 11 19

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 38 47 10 6 0 0 0 84 6 69
2017 HR-02 37 49 9 5 0 0 0 86 5 43
2017 HR-03 42 47 11 0 0 0 0 89 0 19
2014 HR 44 43 4 6 1 1 0 88 7 70
2014 HR-02 43 45 2 7 0 2 0 90 8 40
2014 HR-03 48 33 10 5 5 0 0 81 10 21
2011 HR 17 30 11 20 21 1 0 47 42 90
2011 HR-02 14 29 10 27 18 2 0 44 46 51
2011 HR-03 10 45 10 10 25 0 0 55 35 20
2008 HR 31 44 4 10 7 3 0 78 17 89
2008 HR-02 30 47 2 11 4 6 0 82 16 53
2008 HR-03 37 26 16 5 16 0 0 63 21 19
2008 HR-04 27 53 0 13 7 0 0 80 20 15

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 32 32 12 14 10 0 0 64 25 69
2017 HR-02 33 28 14 14 12 0 0 61 25 43
2017 HR-03 37 37 11 11 5 0 0 74 16 19

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 57 26 10 6 1 0 0 83 7 69
2017 HR-02 56 28 9 5 2 0 0 84 7 43
2017 HR-03 53 32 16 0 0 0 0 84 0 19
2014 HR 67 23 7 1 0 1 0 91 1 70
2014 HR-02 68 22 7 0 0 2 0 92 0 40
2014 HR-03 62 24 10 5 0 0 0 86 5 21
2011 HR 47 33 7 10 3 0 0 80 13 89
2011 HR-02 46 34 8 12 0 0 0 80 12 50
2011 HR-03 50 35 10 0 5 0 0 85 5 20

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 23 51 7 7 12 0 0 74 19 69
2017 HR-02 25 47 5 12 12 0 0 72 23 43
2017 HR-03 26 58 11 0 5 0 0 84 5 19
2014 HR 16 39 9 24 13 0 0 54 37 70
2014 HR-02 20 40 5 25 10 0 0 60 35 40
2014 HR-03 10 38 14 24 14 0 0 48 38 21
2011 HR 7 30 13 18 32 0 0 37 50 90
2011 HR-02 8 31 12 18 31 0 0 39 49 51
2011 HR-03 10 30 20 10 30 0 0 40 40 20

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 32 39 12 7 10 0 0 71 17 69
2017 HR-02 37 35 9 9 9 0 0 72 18 43
2017 HR-03 26 53 11 5 5 0 0 79 11 19
2014 HR 26 49 7 10 9 0 0 74 19 70
2014 HR-02 30 45 7 10 7 0 0 75 17 40
2014 HR-03 29 48 10 0 14 0 0 76 14 21

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 22 54 10 7 6 1 0 77 13 69
2017 HR-02 25 51 9 7 7 0 0 77 14 43
2017 HR-03 21 53 11 11 5 0 0 74 16 19
2014 HR 14 50 11 13 10 1 0 65 23 70
2014 HR-02 15 55 5 12 10 2 0 72 23 40
2014 HR-03 14 38 19 14 14 0 0 52 29 21
2011 HR 10 37 19 23 11 0 0 47 34 90
2011 HR-02 10 43 18 24 6 0 0 53 29 51
2011 HR-03 15 30 20 20 15 0 0 45 35 20

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 48 35 10 7 0 0 0 83 7 69
2017 HR-02 46 38 9 7 0 0 0 84 7 43
2017 HR-03 53 32 11 5 0 0 0 84 5 19
2014 HR 49 41 7 1 1 0 0 90 3 70
2014 HR-02 50 42 5 2 0 0 0 93 2 40
2014 HR-03 43 38 14 0 5 0 0 81 5 21
2011 HR 19 46 8 20 8 0 0 64 28 90
2011 HR-02 24 43 4 22 8 0 0 67 29 51
2011 HR-03 20 55 0 15 10 0 0 75 25 20
2008 HR 37 47 8 8 0 0 0 84 8 89
2008 HR-02 44 44 4 7 0 0 0 89 7 54
2008 HR-03 17 56 17 11 0 0 0 72 11 18
2008 HR-04 33 53 7 7 0 0 0 87 7 15

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 35 33 18 4 9 1 0 69 13 69
2017 HR-02 39 30 19 5 5 2 0 71 9 43
2017 HR-03 21 42 11 5 21 0 0 63 26 19
2014 HR 33 41 16 6 3 0 1 75 9 70
2014 HR-02 35 45 12 2 2 0 2 82 5 40
2014 HR-03 38 33 10 14 5 0 0 71 19 21
2011 HR 30 31 14 12 11 0 1 62 24 90
2011 HR-02 29 31 14 14 10 0 2 62 24 51
2011 HR-03 35 30 20 10 5 0 0 65 15 20
2008 HR 14 26 24 24 11 1 0 40 36 88
2008 HR-02 17 22 26 24 9 2 0 40 34 54
2008 HR-03 6 18 24 29 24 0 0 24 53 17
2008 HR-04 13 53 13 20 0 0 0 67 20 15

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 6 22 44 22 3 1 3 26 29 69
2017 HR-02 2 23 49 18 2 2 2 22 27 43
2017 HR-03 11 16 42 21 5 0 5 28 28 19
2014 HR 31 26 31 7 3 1 0 10 58 70
2014 HR-02 20 30 40 2 5 2 0 8 51 40
2014 HR-03 48 14 29 10 0 0 0 10 62 21
2011 HR 60 29 8 3 0 0 0 3 89 90
2011 HR-02 63 25 8 4 0 0 0 4 88 51
2011 HR-03 45 35 15 5 0 0 0 5 80 20
2008 HR 20 46 29 3 1 0 1 4 66 90
2008 HR-02 11 46 35 4 2 0 2 6 58 54
2008 HR-03 26 47 26 0 0 0 0 0 74 19
2008 HR-04 33 47 13 7 0 0 0 7 80 15

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 6 12 41 27 12 0 3 40 18 69
2017 HR-02 5 9 45 23 16 0 2 40 14 43
2017 HR-03 5 5 47 32 5 0 5 39 11 19
2014 HR 36 29 30 1 1 1 1 3 66 70
2014 HR-02 30 32 30 0 2 2 2 3 66 40
2014 HR-03 43 19 33 5 0 0 0 5 62 21
2011 HR 64 21 13 1 0 0 0 1 86 90
2011 HR-02 65 16 20 0 0 0 0 0 80 51
2011 HR-03 55 30 10 5 0 0 0 5 85 20
2008 HR 21 40 28 7 2 0 2 9 63 90
2008 HR-02 13 48 30 6 4 0 0 9 61 54
2008 HR-03 26 26 37 5 0 0 5 6 56 19
2008 HR-04 33 33 13 13 0 0 7 14 71 15

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 17 23 41 14 3 0 1 18 41 69
2017 HR-02 16 23 42 12 5 0 2 17 40 43
2017 HR-03 5 32 42 21 0 0 0 21 37 19
2014 HR 51 17 21 6 1 0 3 7 71 70
2014 HR-02 43 20 27 5 0 0 5 5 66 40
2014 HR-03 62 14 14 5 5 0 0 10 76 21
2011 HR 68 22 7 3 0 0 0 3 90 90
2011 HR-02 61 24 12 4 0 0 0 4 84 51
2011 HR-03 70 30 0 0 0 0 0 0 100 20
2008 HR 29 29 31 9 0 1 1 9 59 90
2008 HR-02 24 26 39 7 0 2 2 8 52 54
2008 HR-03 37 21 26 16 0 0 0 16 58 19
2008 HR-04 27 53 13 7 0 0 0 7 80 15

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 7 6 29 44 12 0 1 57 13 68
2017 HR-02 5 7 26 50 9 0 2 61 12 42
2017 HR-03 11 5 37 32 16 0 0 47 16 19
2014 HR 21 19 30 17 10 0 3 28 41 70
2014 HR-02 20 10 27 22 15 0 5 39 32 40
2014 HR-03 19 33 38 5 5 0 0 10 52 21
2011 HR 37 18 26 15 3 1 0 18 56 89
2011 HR-02 36 16 28 12 6 2 0 18 53 50
2011 HR-03 30 15 30 25 0 0 0 25 45 20
2008 HR 8 28 47 14 2 0 1 17 36 90
2008 HR-02 6 26 50 13 4 0 2 17 32 54
2008 HR-03 5 32 47 16 0 0 0 16 37 19
2008 HR-04 13 27 40 20 0 0 0 20 40 15

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 23 14 45 12 3 0 3 15 39 69
2017 HR-02 21 9 54 12 2 0 2 14 31 43
2017 HR-03 26 26 37 5 0 0 5 6 56 19
2014 HR 36 27 23 7 1 0 6 9 67 70
2014 HR-02 33 22 22 10 2 0 10 14 61 40
2014 HR-03 38 38 19 5 0 0 0 5 76 21
2011 HR 57 19 18 6 1 0 0 7 76 90
2011 HR-02 55 18 20 6 2 0 0 8 73 51
2011 HR-03 55 15 25 5 0 0 0 5 70 20
2008 HR 47 29 18 4 0 0 2 5 77 90
2008 HR-02 46 20 22 7 0 0 4 8 69 54
2008 HR-03 37 42 21 0 0 0 0 0 79 19
2008 HR-04 53 47 0 0 0 0 0 0 100 15

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 7 12 30 30 13 1 6 47 20 69
2017 HR-02 2 9 25 35 18 2 8 59 13 43
2017 HR-03 11 16 37 32 0 0 5 33 28 19
2014 HR 24 27 33 4 6 1 4 11 55 70
2014 HR-02 15 33 32 7 5 2 5 14 51 40
2014 HR-03 29 29 29 0 10 0 5 10 60 21
2011 HR 32 23 29 9 3 1 2 13 57 90
2011 HR-02 37 18 27 10 4 0 4 14 57 51
2011 HR-03 10 25 50 5 5 5 0 11 37 20
2008 HR 34 37 24 3 1 0 0 4 71 90
2008 HR-02 37 37 20 4 2 0 0 6 74 54
2008 HR-03 21 37 37 5 0 0 0 5 58 19
2008 HR-04 33 40 27 0 0 0 0 0 73 15

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 12 26 45 10 3 1 3 14 39 69
2017 HR-02 7 32 35 14 5 2 5 20 42 43
2017 HR-03 5 21 68 5 0 0 0 5 26 19
2014 HR 41 24 26 4 1 1 1 6 68 70
2014 HR-02 35 27 25 5 3 2 2 8 66 40
2014 HR-03 48 24 29 0 0 0 0 0 71 21
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 65 23 6 4 0 0 1 90 4 69
2017 HR-02 72 16 5 5 0 0 2 91 5 43
2017 HR-03 42 42 11 5 0 0 0 84 5 19
2014 HR 67 26 1 4 1 0 0 93 6 70
2014 HR-02 70 20 2 5 2 0 0 90 7 40
2014 HR-03 62 33 0 5 0 0 0 95 5 21
2011 HR 62 26 4 4 3 0 0 88 8 90
2011 HR-02 71 22 2 0 6 0 0 92 6 51
2011 HR-03 50 35 5 10 0 0 0 85 10 20
2008 HR 55 29 4 8 3 0 0 84 11 89
2008 HR-02 50 31 4 11 4 0 0 81 15 54
2008 HR-03 44 44 11 0 0 0 0 89 0 18
2008 HR-04 80 7 0 7 7 0 0 87 13 15

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 22 35 13 6 10 8 7 66 19 69
2017 HR-02 23 35 14 2 14 8 5 66 18 43
2017 HR-03 16 32 16 5 5 11 16 64 14 19
2014 HR 37 31 13 6 1 3 9 77 8 70
2014 HR-02 40 30 15 2 0 5 7 80 3 40
2014 HR-03 29 24 14 14 5 0 14 61 22 21

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 33 45 6 6 6 4 0 82 12 69
2017 HR-02 30 49 5 5 7 5 0 83 12 43
2017 HR-03 42 37 11 0 5 5 0 83 6 19
2014 HR 49 30 10 7 1 1 0 81 9 69
2014 HR-02 52 28 15 5 0 0 0 80 5 40
2014 HR-03 48 24 5 14 5 5 0 75 20 21

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 20 53 9 10 3 1 3 77 14 69
2017 HR-02 21 46 9 12 5 2 5 73 18 43
2017 HR-03 16 74 5 5 0 0 0 89 5 19
2014 HR 46 31 4 16 3 0 0 77 19 70
2014 HR-02 50 35 0 15 0 0 0 85 15 40
2014 HR-03 38 33 10 14 5 0 0 71 19 21
2011 HR 37 39 6 11 6 0 2 77 17 90
2011 HR-02 39 33 4 12 8 0 4 76 20 51
2011 HR-03 40 40 5 10 5 0 0 80 15 20
2008 HR 31 47 9 10 2 1 0 79 12 90
2008 HR-02 33 46 7 11 2 0 0 80 13 54
2008 HR-03 21 58 11 5 5 0 0 79 11 19
2008 HR-04 33 33 13 13 0 7 0 71 14 15

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 31 32 13 6 6 11 1 72 13 68
2017 HR-02 25 35 16 7 5 12 0 68 13 43
2017 HR-03 44 22 6 6 6 11 6 80 13 18
2014 HR 36 21 13 9 9 9 4 66 20 70
2014 HR-02 40 20 15 10 0 7 7 71 12 40
2014 HR-03 24 24 14 10 19 10 0 53 32 21
2011 HR 33 27 9 12 10 8 1 66 24 90
2011 HR-02 39 22 8 8 10 12 2 70 20 51
2011 HR-03 25 35 10 15 15 0 0 60 30 20
2008 HR 25 37 17 10 4 7 0 66 16 89
2008 HR-02 22 41 11 9 7 9 0 69 18 54
2008 HR-03 22 22 39 17 0 0 0 44 17 18
2008 HR-04 33 40 13 7 0 7 0 79 7 15

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 7 14 14 19 12 31 3 33 46 69
2017 HR-02 7 9 14 16 16 38 0 26 52 43
2017 HR-03 5 16 16 26 0 26 11 33 42 19
2014 HR 13 19 17 16 7 21 7 44 32 70
2014 HR-02 18 17 15 18 2 22 7 50 29 40
2014 HR-03 0 19 24 10 19 19 10 27 40 21

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 45 45 0 6 4 0 0 90 10 69
2017 HR-02 42 46 0 7 5 0 0 88 12 43
2017 HR-03 58 32 0 5 5 0 0 89 11 19
2014 HR 57 40 3 0 0 0 0 97 0 70
2014 HR-02 58 40 2 0 0 0 0 98 0 40
2014 HR-03 57 38 5 0 0 0 0 95 0 21
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 48 24 14 6 6 1 1 73 12 69
2017 HR-02 44 21 16 9 7 2 0 67 17 43
2017 HR-03 53 32 11 0 5 0 0 84 5 19
2014 HR 44 37 7 6 3 1 1 84 9 70
2014 HR-02 48 30 12 2 2 2 2 82 5 40
2014 HR-03 33 48 0 14 5 0 0 81 19 21
2011 HR 28 36 17 12 7 0 1 64 19 90
2011 HR-02 33 29 20 12 4 0 2 64 16 51
2011 HR-03 10 40 25 10 15 0 0 50 25 20
2008 HR 22 33 22 14 6 2 0 57 20 90
2008 HR-02 26 33 26 9 6 0 0 59 15 54
2008 HR-03 16 32 16 26 5 5 0 50 33 19
2008 HR-04 20 33 20 20 0 7 0 57 21 15

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 50 29 6 7 4 1 1 82 12 68
2017 HR-02 46 31 7 7 7 2 0 78 15 42
2017 HR-03 63 26 5 5 0 0 0 89 5 19
2014 HR 59 23 10 6 0 3 0 84 6 70
2014 HR-02 62 20 12 0 0 5 0 87 0 40
2014 HR-03 48 24 10 19 0 0 0 71 19 21
2011 HR 41 32 11 10 2 2 1 76 13 90
2011 HR-02 35 35 12 10 4 2 2 73 14 51
2011 HR-03 40 25 20 10 0 5 0 68 11 20
2008 HR 29 39 19 7 3 2 0 70 10 89
2008 HR-02 32 45 13 6 2 2 0 79 8 53
2008 HR-03 32 26 32 5 5 0 0 58 11 19
2008 HR-04 13 40 27 13 0 7 0 57 14 15

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 39 39 6 3 12 0 1 79 15 69
2017 HR-02 37 35 8 5 16 0 0 72 21 43
2017 HR-03 42 47 5 0 5 0 0 89 5 19
2014 HR 51 31 3 7 4 3 0 85 12 70
2014 HR-02 55 33 0 5 2 5 0 92 8 40
2014 HR-03 43 29 10 10 10 0 0 71 19 21
2011 HR 38 38 8 10 6 1 0 76 16 90
2011 HR-02 39 33 10 12 6 0 0 73 18 51
2011 HR-03 30 35 10 10 10 5 0 68 21 20
2008 HR 26 43 13 11 3 2 1 71 15 89
2008 HR-02 28 48 9 7 4 2 2 79 12 54
2008 HR-03 22 33 22 22 0 0 0 56 22 18
2008 HR-04 20 40 20 13 0 7 0 64 14 15

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 87 9 3 1 0 0 0 96 1 69
2017 HR-02 88 5 5 2 0 0 0 93 2 43
2017 HR-03 84 16 0 0 0 0 0 100 0 19
2014 HR 90 7 1 0 0 1 0 99 0 69
2014 HR-02 90 5 3 0 0 3 0 97 0 39
2014 HR-03 86 14 0 0 0 0 0 100 0 21
2011 HR 84 13 2 0 0 0 0 98 0 90
2011 HR-02 88 12 0 0 0 0 0 100 0 51
2011 HR-03 75 20 5 0 0 0 0 95 0 20
2008 HR 73 19 2 3 1 0 1 93 4 90
2008 HR-02 78 11 4 6 2 0 0 89 7 54
2008 HR-03 63 32 0 0 0 0 5 100 0 19
2008 HR-04 73 27 0 0 0 0 0 100 0 15

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 62 14 7 4 1 3 7 86 6 69
2017 HR-02 63 16 7 5 2 2 5 85 7 43
2017 HR-03 58 11 11 5 0 5 11 81 6 19
2014 HR 69 16 6 1 1 6 1 91 3 70
2014 HR-02 70 10 7 2 0 7 2 89 3 40
2014 HR-03 57 29 5 0 5 5 0 90 5 21
2011 HR 52 37 6 1 1 2 1 92 2 90
2011 HR-02 55 35 2 2 0 4 2 96 2 51
2011 HR-03 45 40 10 0 5 0 0 85 5 20

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 62 23 3 6 4 1 0 87 10 68
2017 HR-02 56 25 5 7 5 2 0 83 12 43
2017 HR-03 74 16 0 5 5 0 0 89 11 19

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 65 14 9 3 6 1 1 82 9 69
2017 HR-02 63 14 9 5 7 2 0 79 12 43
2017 HR-03 68 16 11 0 5 0 0 84 5 19

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 56 21 4 10 7 0 1 78 18 69
2017 HR-02 51 24 2 14 9 0 0 75 23 43
2017 HR-03 63 21 11 0 5 0 0 84 5 19
2014 HR 59 23 9 7 1 1 0 83 9 70
2014 HR-02 55 22 10 10 0 2 0 80 10 40
2014 HR-03 52 29 10 5 5 0 0 81 10 21
Top of Page

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 26 37 14 10 4 9 0 68 16 69
2017 HR-02 30 33 16 9 5 7 0 68 15 43
2017 HR-03 16 42 16 11 0 16 0 69 13 19
2014 HR 13 27 17 13 10 20 0 50 29 70
2014 HR-02 23 32 13 5 5 22 0 71 13 40
2014 HR-03 0 19 29 29 10 14 0 22 44 21
2011 HR 2 9 19 19 39 11 0 13 66 89
2011 HR-02 2 8 18 18 40 14 0 12 67 50
2011 HR-03 5 10 25 5 40 15 0 18 53 20

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 22 45 14 12 6 1 0 68 18 69
2017 HR-02 23 42 16 9 7 2 0 67 17 43
2017 HR-03 21 53 11 16 0 0 0 74 16 19
2014 HR 10 23 24 24 16 3 0 34 41 70
2014 HR-02 15 27 25 20 10 2 0 44 31 40
2014 HR-03 0 24 29 33 14 0 0 24 48 21
2011 HR 1 4 4 16 72 2 0 6 90 89
2011 HR-02 2 4 8 12 70 4 0 6 85 50
2011 HR-03 0 10 0 20 70 0 0 10 90 20
2008 HR 6 19 18 17 38 3 0 25 56 90
2008 HR-02 6 24 20 20 28 2 0 30 49 54
2008 HR-03 5 5 16 21 53 0 0 11 74 19
2008 HR-04 7 20 13 0 47 13 0 31 54 15

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 13 43 12 19 9 4 0 59 29 69
2017 HR-02 14 37 12 25 5 7 0 55 32 43
2017 HR-03 16 53 16 5 11 0 0 68 16 19
2014 HR 4 20 17 32 17 9 0 27 54 69
2014 HR-02 8 31 18 28 13 3 0 39 42 39
2014 HR-03 0 5 24 43 14 14 0 6 67 21
2011 HR 1 4 7 19 67 2 0 6 88 90
2011 HR-02 2 2 10 18 65 4 0 4 86 51
2011 HR-03 0 10 5 20 65 0 0 10 85 20
2008 HR 3 8 26 27 32 4 0 12 62 90
2008 HR-02 6 7 33 26 24 4 0 13 52 54
2008 HR-03 0 11 11 32 42 5 0 11 78 19
2008 HR-04 0 7 20 27 40 7 0 7 71 15

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 20 31 19 9 10 10 0 58 21 68
2017 HR-02 23 33 12 9 12 12 0 63 23 43
2017 HR-03 21 32 26 5 11 5 0 56 17 19
2014 HR 17 26 23 13 14 7 0 46 29 70
2014 HR-02 20 30 17 15 10 7 0 54 27 40
2014 HR-03 10 24 33 10 19 5 0 35 30 21
2011 HR 2 1 11 20 60 6 0 4 85 90
2011 HR-02 4 0 16 20 57 4 0 4 80 51
2011 HR-03 0 5 5 5 70 15 0 6 88 20
2008 HR 4 17 20 26 29 4 0 22 57 90
2008 HR-02 6 19 20 28 22 6 0 25 53 54
2008 HR-03 0 16 16 16 53 0 0 16 68 19
2008 HR-04 7 13 27 27 20 7 0 21 50 15

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 9 43 13 18 16 1 0 53 34 69
2017 HR-02 9 37 14 24 14 2 0 47 39 43
2017 HR-03 11 63 5 5 16 0 0 74 21 19
2014 HR 4 30 21 26 17 1 0 35 43 70
2014 HR-02 7 38 22 17 15 0 0 45 33 40
2014 HR-03 0 19 24 43 14 0 0 19 57 21
2011 HR 2 4 4 22 64 2 0 7 89 90
2011 HR-02 2 4 6 25 61 2 0 6 88 51
2011 HR-03 0 10 5 15 65 5 0 11 84 20
2008 HR 4 18 24 27 25 2 0 23 53 89
2008 HR-02 6 22 22 30 17 4 0 29 48 54
2008 HR-03 0 6 33 33 28 0 0 6 61 18
2008 HR-04 7 20 20 13 40 0 0 27 53 15
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 23 56 12 6 3 0 0 79 9 69
2017 HR-02 25 58 12 5 0 0 0 83 5 43
2017 HR-03 26 53 11 11 0 0 0 79 11 19
2014 HR 10 44 14 16 16 0 0 54 31 70
2014 HR-02 15 48 18 12 7 0 0 62 20 40
2014 HR-03 5 48 10 19 19 0 0 52 38 21
2011 HR 0 12 7 19 62 0 0 12 81 90
2011 HR-02 0 18 6 22 55 0 0 18 76 51
2011 HR-03 0 10 15 10 65 0 0 10 75 20

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 49 38 9 3 0 1 0 88 3 69
2017 HR-02 45 37 12 5 0 2 0 83 5 43
2017 HR-03 58 37 5 0 0 0 0 95 0 19
2014 HR 57 37 4 1 0 0 0 94 1 70
2014 HR-02 55 40 5 0 0 0 0 95 0 40
2014 HR-03 52 43 0 5 0 0 0 95 5 21
2011 HR 20 41 9 12 12 6 0 65 26 90
2011 HR-02 16 41 8 14 14 8 0 62 30 51
2011 HR-03 20 35 15 15 10 5 0 58 26 20

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 25 38 14 13 9 1 0 63 22 69
2017 HR-02 21 37 14 14 12 2 0 60 26 43
2017 HR-03 37 37 11 11 5 0 0 74 16 19
2014 HR 29 34 14 13 7 3 0 65 21 70
2014 HR-02 32 35 15 10 2 5 0 71 13 40
2014 HR-03 29 33 14 14 10 0 0 62 24 21
2011 HR 11 39 14 13 13 8 1 55 29 90
2011 HR-02 12 37 16 16 14 4 2 52 31 51
2011 HR-03 0 45 15 5 10 25 0 60 20 20
2008 HR 19 28 19 22 7 4 0 49 31 89
2008 HR-02 24 30 20 19 4 4 0 56 23 54
2008 HR-03 11 17 11 44 17 0 0 28 61 18
2008 HR-04 13 40 27 7 0 13 0 62 8 15

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 12 37 19 17 9 7 0 52 28 69
2017 HR-02 7 38 14 21 9 12 0 50 34 43
2017 HR-03 26 32 21 16 5 0 0 58 21 19
2014 HR 21 44 19 3 9 4 0 69 12 70
2014 HR-02 27 45 17 0 2 7 0 78 3 40
2014 HR-03 14 52 19 5 10 0 0 67 14 21
2011 HR 2 37 13 25 15 6 2 43 43 89
2011 HR-02 2 40 16 20 12 8 2 47 36 50
2011 HR-03 5 30 10 30 15 5 5 39 50 20

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 21 22 19 16 16 6 0 46 34 68
2017 HR-02 27 14 19 14 19 7 0 44 36 42
2017 HR-03 11 37 21 16 11 5 0 50 28 19
2014 HR 14 17 20 19 13 17 0 38 38 70
2014 HR-02 15 13 22 17 7 25 0 37 33 40
2014 HR-03 19 14 24 19 14 10 0 37 37 21
2011 HR 3 6 16 27 29 18 1 11 69 89
2011 HR-02 6 4 16 18 30 24 2 14 65 50
2011 HR-03 0 15 15 25 30 15 0 18 65 20

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 52 36 9 3 0 0 0 88 3 69
2017 HR-02 63 25 9 2 0 0 0 88 2 43
2017 HR-03 37 53 5 5 0 0 0 89 5 19
2014 HR 57 33 4 1 4 0 0 90 6 70
2014 HR-02 70 17 7 0 5 0 0 88 5 40
2014 HR-03 52 38 0 5 5 0 0 90 10 21

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 62 23 9 3 1 0 1 87 4 69
2017 HR-02 77 12 12 0 0 0 0 88 0 43
2017 HR-03 42 37 5 5 5 0 5 83 11 19
2014 HR 59 31 7 3 0 0 0 90 3 70
2014 HR-02 57 33 10 0 0 0 0 90 0 40
2014 HR-03 57 33 5 5 0 0 0 90 5 21
2011 HR 46 34 8 9 1 2 0 82 10 90
2011 HR-02 47 43 4 4 0 2 0 92 4 51
2011 HR-03 40 25 15 15 5 0 0 65 20 20
2008 HR 44 33 12 4 2 1 3 80 7 89
2008 HR-02 41 37 13 4 2 0 4 81 6 54
2008 HR-03 44 17 22 6 6 6 0 65 12 18
2008 HR-04 47 40 0 7 0 0 7 93 7 15

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 10 32 10 29 14 5 0 44 45 69
2017 HR-02 12 32 7 30 14 5 0 46 46 43
2017 HR-03 11 37 16 16 16 5 0 50 33 19
2014 HR 10 30 13 17 27 3 0 41 46 70
2014 HR-02 18 30 10 20 17 5 0 50 39 40
2014 HR-03 0 38 14 10 38 0 0 38 48 21
2011 HR 4 29 14 29 23 0 0 33 52 90
2011 HR-02 4 29 10 35 22 0 0 33 57 51
2011 HR-03 5 40 20 15 20 0 0 45 35 20
2008 HR 4 35 19 24 17 1 0 40 41 89
2008 HR-02 7 35 22 20 13 2 0 43 34 54
2008 HR-03 0 22 17 39 22 0 0 22 61 18
2008 HR-04 0 47 13 20 20 0 0 47 40 15

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 9 23 10 25 30 3 0 33 57 69
2017 HR-02 9 21 7 23 37 3 0 31 62 43
2017 HR-03 11 26 11 26 21 5 0 39 50 19
2014 HR 10 19 9 24 39 0 0 29 63 70
2014 HR-02 17 25 10 23 25 0 0 43 48 40
2014 HR-03 0 10 10 24 57 0 0 10 81 21
2011 HR 4 24 20 22 29 0 0 29 51 90
2011 HR-02 4 24 16 24 33 0 0 27 57 51
2011 HR-03 5 25 30 20 20 0 0 30 40 20
2008 HR 11 26 17 21 24 1 0 38 45 89
2008 HR-02 11 30 17 24 17 2 0 42 42 54
2008 HR-03 0 22 22 22 33 0 0 22 56 18
2008 HR-04 27 20 13 13 27 0 0 47 40 15

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 14 51 16 10 6 3 0 67 16 69
2017 HR-02 14 51 16 9 5 5 0 69 15 43
2017 HR-03 16 58 11 11 5 0 0 74 16 19

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 20 42 19 3 6 10 0 70 10 69
2017 HR-02 25 42 14 5 5 9 0 75 10 43
2017 HR-03 16 37 26 0 11 11 0 59 12 19
2014 HR 19 46 23 4 3 6 0 68 8 70
2014 HR-02 28 40 23 2 2 5 0 71 5 40
2014 HR-03 5 43 29 10 5 10 0 53 16 21

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 25 48 14 4 4 4 0 76 9 69
2017 HR-02 30 45 9 7 5 5 0 78 12 43
2017 HR-03 16 53 21 0 5 5 0 72 6 19
2014 HR 21 40 23 6 3 6 1 66 9 70
2014 HR-02 33 37 20 2 0 5 2 76 3 40
2014 HR-03 5 38 29 10 10 10 0 47 21 21
2011 HR 7 17 15 24 36 2 0 24 61 89
2011 HR-02 6 22 14 16 38 4 0 29 56 50
2011 HR-03 5 15 20 30 30 0 0 20 60 20

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 42 37 7 10 3 0 0 80 13 68
2017 HR-02 40 39 5 12 5 0 0 79 17 42
2017 HR-03 53 32 11 5 0 0 0 84 5 19
2014 HR 29 49 9 7 7 0 0 77 14 70
2014 HR-02 40 45 5 10 0 0 0 85 10 40
2014 HR-03 14 48 19 5 14 0 0 62 19 21
2011 HR 7 13 16 27 38 0 0 20 64 90
2011 HR-02 10 10 24 25 31 0 0 20 57 51
2011 HR-03 0 20 5 25 50 0 0 20 75 20
2008 HR 14 33 16 19 17 1 0 48 36 90
2008 HR-02 17 43 11 17 13 0 0 59 30 54
2008 HR-03 11 16 26 21 26 0 0 26 47 19
2008 HR-04 13 27 20 20 13 7 0 43 36 15

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 32 45 12 6 6 0 0 77 12 69
2017 HR-02 37 42 9 9 2 0 0 79 12 43
2017 HR-03 26 53 16 0 5 0 0 79 5 19
2014 HR 13 36 27 17 6 1 0 49 23 70
2014 HR-02 17 45 22 10 5 0 0 62 15 40
2014 HR-03 10 24 33 24 5 5 0 35 30 21
2011 HR 3 12 18 27 40 0 0 16 67 90
2011 HR-02 2 18 14 31 35 0 0 20 67 51
2011 HR-03 10 5 30 20 35 0 0 15 55 20

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 27 48 9 12 4 0 0 75 16 69
2017 HR-02 25 49 7 14 5 0 0 75 18 43
2017 HR-03 37 47 11 5 0 0 0 84 5 19
2014 HR 14 39 21 16 10 0 0 53 26 70
2014 HR-02 20 48 15 10 7 0 0 68 17 40
2014 HR-03 5 33 29 24 10 0 0 38 33 21
2011 HR 3 10 11 26 50 0 0 13 76 90
2011 HR-02 2 16 12 29 41 0 0 18 71 51
2011 HR-03 10 0 15 10 65 0 0 10 75 20
2008 HR 7 30 21 26 16 1 0 37 42 90
2008 HR-02 7 37 22 20 13 0 0 44 33 54
2008 HR-03 0 16 21 37 26 0 0 16 63 19
2008 HR-04 13 27 20 27 7 7 0 43 36 15

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 39 32 9 12 4 1 3 74 17 69
2017 HR-02 35 33 9 12 7 2 2 71 19 43
2017 HR-03 47 32 11 5 0 0 5 83 6 19
2014 HR 36 29 10 11 10 3 1 67 22 70
2014 HR-02 45 22 12 7 7 2 2 71 16 40
2014 HR-03 29 38 5 10 14 5 0 70 25 21
2011 HR 9 13 22 18 26 8 4 25 49 90
2011 HR-02 4 10 24 20 29 6 8 16 57 51
2011 HR-03 25 10 25 10 15 15 0 41 29 20
2008 HR 17 29 22 13 7 8 3 52 23 89
2008 HR-02 15 28 22 9 7 13 6 52 20 54
2008 HR-03 17 28 33 22 0 0 0 44 22 18
2008 HR-04 27 27 13 20 13 0 0 53 33 15
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 HR 12 64 25 69
2017 HR-02 12 63 25 43
2017 HR-03 5 79 16 19
2014 HR 10 61 29 70
2014 HR-02 10 73 17 40
2014 HR-03 10 43 48 21
2011 HR 36 23 41 90
2011 HR-02 37 22 41 51
2011 HR-03 25 30 45 20
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 HR 16 84 69
2017 HR-02 18 82 43
2014 HR 10 90 70

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 HR 64 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 HR 45 11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 HR 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 HR 0 11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 HR 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 HR 55 11

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 HR 73 11

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 HR 55 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 HR 0 11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 HR 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 HR 55 11

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 HR 0 10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 HR 0 10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 HR 0 10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 HR 0 10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 HR 50 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 HR 0 10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 HR 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 HR 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 6 12 20 7 12 34 10 31 33 69
2017 HR-02 7 7 23 7 9 40 7 26 30 43
2017 HR-03 5 16 16 11 11 26 16 36 36 19
2014 HR 6 13 21 11 1 36 11 35 24 70
2014 HR-02 10 10 22 5 0 38 15 42 11 40
2014 HR-03 0 19 19 19 0 33 10 33 33 21

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 7 38 17 12 6 16 4 57 22 69
2017 HR-02 12 31 18 12 5 21 2 55 21 43
2017 HR-03 0 53 16 5 5 11 11 67 13 19
2014 HR 11 29 23 13 4 19 1 50 21 70
2014 HR-02 18 30 25 2 2 20 2 61 6 40
2014 HR-03 5 29 19 19 5 24 0 44 31 21
2011 HR 4 37 19 11 8 19 1 52 24 89
2011 HR-02 8 33 18 16 2 24 0 54 23 51
2011 HR-03 0 53 16 0 11 21 0 67 13 19
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 23 57 6 10 1 1 1 82 12 69
2017 HR-02 23 51 5 14 2 2 2 78 17 43
2017 HR-03 16 68 11 5 0 0 0 84 5 19
2014 HR 26 53 13 6 1 0 1 80 7 70
2014 HR-02 15 60 15 5 2 0 2 77 8 40
2014 HR-03 48 29 14 10 0 0 0 76 10 21
2011 HR 22 58 9 7 3 0 1 81 10 90
2011 HR-02 14 59 10 12 6 0 0 73 18 51
2011 HR-03 25 60 15 0 0 0 0 85 0 20
2008 HR 27 51 7 13 1 0 1 79 15 90
2008 HR-02 17 46 11 22 2 0 2 64 25 54
2008 HR-03 47 53 0 0 0 0 0 100 0 19
2008 HR-04 27 73 0 0 0 0 0 100 0 15

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 9 29 14 14 17 12 4 45 38 69
2017 HR-02 14 25 14 14 12 17 5 50 32 43
2017 HR-03 0 26 16 21 26 5 5 29 53 19
2014 HR 4 19 23 13 20 17 4 29 42 70
2014 HR-02 0 28 20 12 10 22 7 39 32 40
2014 HR-03 10 5 24 14 33 14 0 17 56 21
2011 HR 1 7 20 32 22 13 4 9 66 90
2011 HR-02 2 6 24 29 16 18 6 10 59 51
2011 HR-03 0 15 15 35 30 5 0 16 68 20

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 47 36 7 4 1 1 3 86 6 69
2017 HR-02 45 32 12 5 0 2 5 83 5 43
2017 HR-03 47 42 0 5 5 0 0 89 11 19
2014 HR 39 37 14 0 1 7 1 83 2 70
2014 HR-02 35 38 17 0 0 7 2 81 0 40
2014 HR-03 33 43 14 0 0 10 0 84 0 21
2011 HR 37 38 8 6 2 8 2 83 9 90
2011 HR-02 35 39 8 4 2 12 0 84 7 51
2011 HR-03 25 35 15 15 5 5 0 63 21 20
2008 HR 20 49 12 6 0 12 1 79 6 90
2008 HR-02 20 44 9 6 0 19 2 81 7 54
2008 HR-03 21 42 26 5 0 5 0 67 6 19
2008 HR-04 20 73 7 0 0 0 0 93 0 15

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 21 35 9 16 3 13 3 67 23 68
2017 HR-02 24 28 12 14 0 18 5 67 18 43
2017 HR-03 21 42 5 21 5 5 0 67 28 19
2014 HR 7 24 16 17 20 14 1 37 44 70
2014 HR-02 13 28 22 12 5 17 2 50 22 40
2014 HR-03 0 24 5 19 38 14 0 28 67 21
2011 HR 11 20 10 19 22 16 1 38 50 89
2011 HR-02 16 18 6 16 24 22 0 43 50 51
2011 HR-03 0 32 16 16 26 11 0 35 47 19
2008 HR 16 31 16 13 11 13 1 54 28 88
2008 HR-02 19 30 13 15 6 15 2 59 25 53
2008 HR-03 6 33 22 11 28 0 0 39 39 18
2008 HR-04 20 27 20 7 7 20 0 58 17 15
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 HR 10 90 69
2017 HR-02 12 88 43
2014 HR-02 0 100 40

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 3 19 19 4 3 44 9 45 15 69
2017 HR-02 5 12 21 2 5 49 7 37 16 43
2017 HR-03 0 26 11 11 0 37 16 56 22 19
2014 HR 9 14 20 6 0 44 7 47 12 70
2014 HR-02 10 15 22 0 0 40 12 53 0 40
2014 HR-03 5 14 10 14 0 57 0 44 33 21

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 3 44 23 6 1 19 4 61 9 69
2017 HR-02 5 35 25 2 2 25 5 57 7 43
2017 HR-03 0 58 21 11 0 5 5 65 12 19
2014 HR 16 25 28 4 3 23 1 54 10 69
2014 HR-02 20 27 30 0 0 20 2 61 0 40
2014 HR-03 10 20 25 5 10 30 0 43 21 20
2011 HR 7 37 19 10 4 23 0 57 19 90
2011 HR-02 10 29 20 12 2 27 0 54 19 51
2011 HR-03 5 55 0 10 5 25 0 80 20 20
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 18 25 25 20 12 0 1 43 32 69
2017 HR-02 24 21 30 12 12 0 2 46 24 43
2017 HR-03 11 37 11 32 11 0 0 47 42 19

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 12 20 38 18 12 0 1 32 30 69
2017 HR-02 12 25 39 19 5 0 0 37 24 43
2017 HR-03 11 16 37 5 32 0 0 26 37 19

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 26 33 24 10 6 0 1 60 16 69
2017 HR-02 32 28 26 9 5 0 0 60 14 43
2017 HR-03 16 37 21 16 11 0 0 53 26 19

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 10 15 38 16 20 0 1 25 37 69
2017 HR-02 12 17 44 14 14 0 0 28 28 43
2017 HR-03 5 11 32 21 32 0 0 16 53 19

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 57 19 9 0 3 0 13 87 3 69
2017 HR-02 63 12 12 0 2 0 12 84 3 43
2017 HR-03 42 32 5 0 5 0 16 88 6 19

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 32 30 22 9 7 0 0 62 16 69
2017 HR-02 37 28 21 10 5 0 0 65 15 43
2017 HR-03 21 32 21 11 16 0 0 53 26 19

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 14 40 21 16 7 1 0 56 23 69
2017 HR-02 9 49 19 14 7 2 0 59 21 43
2017 HR-03 32 26 11 21 11 0 0 58 32 19

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 14 36 29 13 6 0 1 51 19 69
2017 HR-02 21 35 26 16 2 0 0 55 18 43
2017 HR-03 0 42 26 11 16 0 5 44 28 19

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 23 40 22 9 4 0 1 64 14 69
2017 HR-02 21 39 25 10 5 0 0 60 15 43
2017 HR-03 26 37 16 11 5 0 5 67 17 19

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 39 29 20 4 4 1 1 70 9 69
2017 HR-02 42 31 18 2 7 0 0 72 9 43
2017 HR-03 37 21 26 5 0 5 5 65 6 19

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 48 28 19 1 3 0 1 77 4 69
2017 HR-02 44 33 18 2 2 0 0 77 5 43
2017 HR-03 58 16 16 0 5 0 5 78 6 19

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 73 7 6 7 1 0 6 85 9 69
2017 HR-02 72 7 7 7 2 0 5 83 10 43
2017 HR-03 68 11 0 11 0 0 11 88 12 19

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 49 29 10 6 4 0 1 80 10 69
2017 HR-02 47 32 9 7 5 0 0 79 12 43
2017 HR-03 53 16 16 5 5 0 5 72 11 19

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 63 15 10 3 7 0 1 80 10 69
2017 HR-02 60 17 12 2 9 0 0 77 12 43
2017 HR-03 74 11 5 0 5 0 5 89 6 19

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 68 6 0 0 1 0 25 98 2 69
2017 HR-02 61 9 0 0 2 0 28 97 3 43
2017 HR-03 84 0 0 0 0 0 16 100 0 19

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 42 42 7 4 1 0 3 87 6 69
2017 HR-02 39 45 5 7 2 0 2 86 9 43
2017 HR-03 42 37 16 0 0 0 5 83 0 19

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 64 10 6 7 3 3 7 82 11 69
2017 HR-02 61 12 5 12 5 0 7 78 17 43
2017 HR-03 63 11 5 0 0 11 11 93 0 19

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 44 35 16 3 1 0 1 80 4 69
2017 HR-02 42 39 12 5 0 0 2 83 5 43
2017 HR-03 42 26 26 0 5 0 0 68 5 19

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 9 40 37 13 1 0 0 49 14 69
2017 HR-02 9 42 38 9 2 0 0 51 12 43
2017 HR-03 5 32 47 16 0 0 0 37 16 19

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 1 15 38 36 9 1 0 45 16 68
2017 HR-02 2 9 37 40 9 2 0 50 12 43
2017 HR-03 0 21 47 32 0 0 0 32 21 19

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 4 44 20 22 7 3 0 49 30 69
2017 HR-02 5 38 21 25 7 5 0 44 34 43
2017 HR-03 0 63 16 11 11 0 0 63 21 19

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 7 47 19 17 9 1 0 55 26 69
2017 HR-02 7 49 12 23 7 2 0 57 31 43
2017 HR-03 5 53 26 5 11 0 0 58 16 19
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 HR 13 87 69
2017 HR-03 26 74 19
2014 HR 7 93 70
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 33 26 17 10 4 7 1 36 64 69
2017 HR-02 39 21 18 7 2 9 2 44 56 43
2017 HR-03 16 37 16 21 5 5 0 17 83 19

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 HR 17 40
2017 HR-02 9 21
2017 HR-03 20 15

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 HR 27 40
2017 HR-02 23 21
2017 HR-03 33 15

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 HR 12 40
2017 HR-02 9 21
2017 HR-03 20 15

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 HR 50 40
2017 HR-02 47 21
2017 HR-03 60 15

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 HR 15 40
2017 HR-02 14 21
2017 HR-03 20 15

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 HR 38 40
2017 HR-02 44 21
2017 HR-03 27 15

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 HR 5 49 23 15 0 8 39
2017 HR-02 5 62 23 5 0 5 21
2017 HR-03 0 33 20 33 0 13 15

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 11 22 12 27 20 5 2 36 51 40
2017 HR-02 11 23 14 14 23 9 5 40 44 21
2017 HR-03 13 20 13 40 13 0 0 33 53 15

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 HR 2 7 10 15 20 5 40 18 64 40
2017 HR-02 5 9 9 9 23 9 34 25 58 21
2017 HR-03 0 0 7 27 13 0 53 0 86 15
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