2017 Public Service Employee Survey Results for Library and Archives Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 57 10 12 0 0 0 78 12 39
2017 Communications or public affairs 53 40 0 3 3 0 0 94 6 35
2017 Access to information and privacy 34 42 4 16 4 0 0 77 19 26
2017 Library services 41 42 6 7 4 0 0 83 11 133
2017 Administration and operations 55 33 4 3 4 0 0 88 8 68
2017 Human resources 37 55 3 2 3 0 0 93 5 39
2017 Financial management 77 18 5 0 0 0 0 95 0 22
2017 Materiel management 68 32 0 0 0 0 0 100 0 12
2017 Information management 35 58 4 3 0 0 0 93 3 58
2017 Information technology 47 43 2 4 4 0 0 91 8 53
2017 Policy 50 43 0 6 0 0 0 94 6 16
2017 Project management 39 51 0 10 0 0 0 90 10 29
2017 Other services to the public 21 50 5 15 8 0 0 72 23 40
2017 None of the above 29 51 4 12 5 0 0 79 17 123
2014 Client contact centre 26 57 9 7 2 0 0 82 9 46
2014 Communications or public affairs 35 49 5 11 0 0 0 84 11 37
2014 Access to information and privacy 33 37 3 24 3 0 0 70 27 29
2014 Science and technology 67 17 0 16 0 0 0 84 16 12
2014 Library services 29 49 7 11 4 0 0 79 14 152
2014 Administration and operations 49 43 3 6 0 0 0 92 6 87
2014 Human resources 43 46 6 5 0 0 0 89 5 30
2014 Financial management 51 44 5 0 0 0 0 95 0 19
2014 Materiel management 16 63 9 12 0 0 0 79 12 17
2014 Information management 33 45 6 12 4 0 0 79 16 114
2014 Information technology 31 44 4 16 5 0 0 75 21 55
2014 Evaluation 47 47 0 7 0 0 0 93 7 15
2014 Other services to the public 28 38 13 15 5 0 0 67 20 38
2014 None of the above 23 56 7 9 5 0 0 80 14 135

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 44 8 5 2 0 0 85 7 39
2017 Communications or public affairs 60 34 3 3 0 0 0 94 3 35
2017 Access to information and privacy 92 8 0 0 0 0 0 100 0 25
2017 Library services 62 29 3 3 1 0 2 93 4 134
2017 Administration and operations 55 41 5 0 0 0 0 95 0 68
2017 Human resources 66 29 2 2 0 0 0 95 2 39
2017 Financial management 68 32 0 0 0 0 0 100 0 22
2017 Materiel management 92 8 0 0 0 0 0 100 0 12
2017 Information management 74 24 0 2 0 0 0 98 2 58
2017 Information technology 61 28 4 5 2 0 0 89 7 54
2017 Policy 52 35 0 13 0 0 0 87 13 15
2017 Project management 69 27 4 0 0 0 0 96 0 29
2017 Other services to the public 70 23 0 5 0 0 3 95 5 40
2017 None of the above 60 35 1 2 2 0 1 96 3 123
2014 Client contact centre 40 39 14 4 0 2 0 82 4 46
2014 Communications or public affairs 62 30 0 5 3 0 0 92 8 37
2014 Access to information and privacy 70 27 3 0 0 0 0 97 0 29
2014 Science and technology 91 9 0 0 0 0 0 100 0 12
2014 Library services 62 31 4 2 1 0 1 93 2 152
2014 Administration and operations 66 27 4 1 0 1 0 94 1 86
2014 Human resources 51 41 7 0 0 0 0 93 0 30
2014 Financial management 63 32 0 0 5 0 0 95 5 19
2014 Materiel management 79 12 5 5 0 0 0 90 5 17
2014 Information management 54 31 7 6 2 0 0 85 9 114
2014 Information technology 50 29 5 13 2 0 2 80 15 55
2014 Evaluation 67 27 7 0 0 0 0 93 0 15
2014 Other services to the public 63 22 5 7 0 0 2 87 7 38
2014 None of the above 62 32 4 2 1 1 0 94 2 135

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 44 5 13 5 0 2 77 18 39
2017 Communications or public affairs 62 24 6 8 0 0 0 86 8 35
2017 Access to information and privacy 69 23 4 4 0 0 0 92 4 26
2017 Library services 60 30 4 5 1 0 0 91 6 134
2017 Administration and operations 50 34 9 4 3 0 0 84 7 68
2017 Human resources 44 39 10 7 0 0 0 83 7 39
2017 Financial management 50 36 13 0 0 0 0 87 0 22
2017 Materiel management 83 17 0 0 0 0 0 100 0 12
2017 Information management 54 28 9 7 3 0 0 81 10 58
2017 Information technology 50 30 11 7 2 0 0 79 9 54
2017 Policy 61 13 6 20 0 0 0 74 20 16
2017 Project management 48 35 7 10 0 0 0 83 10 29
2017 Other services to the public 70 22 3 2 3 0 0 92 5 40
2017 None of the above 53 33 3 6 3 0 1 87 10 123
2014 Client contact centre 43 24 20 8 5 0 0 67 13 46
2014 Communications or public affairs 52 32 5 11 0 0 0 84 11 37
2014 Access to information and privacy 52 30 8 7 3 0 0 82 10 29
2014 Science and technology 74 17 0 9 0 0 0 91 9 12
2014 Library services 59 29 6 4 1 0 0 89 6 152
2014 Administration and operations 50 33 8 8 1 0 0 83 9 87
2014 Human resources 46 35 10 6 3 0 0 81 10 30
2014 Financial management 15 52 18 16 0 0 0 67 16 19
2014 Materiel management 70 19 5 0 0 0 7 95 0 17
2014 Information management 52 30 7 9 2 0 1 83 10 114
2014 Information technology 48 31 7 14 0 0 0 78 14 55
2014 Evaluation 47 47 7 0 0 0 0 93 0 15
2014 Other services to the public 57 29 5 7 2 0 0 85 10 38
2014 None of the above 54 29 8 6 3 0 0 83 9 135

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 50 8 5 0 0 0 87 5 39
2017 Communications or public affairs 62 29 6 3 0 0 0 91 3 35
2017 Access to information and privacy 36 44 0 20 0 0 0 80 20 25
2017 Library services 51 37 5 4 2 0 2 89 5 134
2017 Administration and operations 46 38 9 4 3 0 0 84 8 67
2017 Human resources 50 31 11 5 2 0 0 82 7 39
2017 Financial management 63 29 0 5 4 0 0 91 9 22
2017 Materiel management 48 44 0 8 0 0 0 92 8 12
2017 Information management 49 37 9 5 0 0 0 86 5 58
2017 Information technology 45 39 7 2 7 0 0 84 9 54
2017 Policy 55 32 6 6 0 0 0 87 6 16
2017 Project management 66 24 7 0 3 0 0 90 3 29
2017 Other services to the public 34 36 12 18 0 0 0 70 18 40
2017 None of the above 43 40 4 9 4 0 0 83 13 123
2014 Client contact centre 32 50 7 9 2 0 0 82 11 46
2014 Communications or public affairs 60 27 3 5 5 0 0 87 11 37
2014 Access to information and privacy 43 37 10 10 0 0 0 80 10 29
2014 Science and technology 49 33 18 0 0 0 0 82 0 12
2014 Library services 39 45 9 6 1 0 0 84 7 152
2014 Administration and operations 55 30 8 7 1 0 0 85 8 87
2014 Human resources 40 56 0 5 0 0 0 95 5 30
2014 Financial management 46 49 0 0 5 0 0 95 5 19
2014 Materiel management 28 47 7 12 7 0 0 75 18 17
2014 Information management 47 37 6 5 4 0 0 84 10 113
2014 Information technology 37 41 11 9 2 0 0 78 11 55
2014 Evaluation 40 47 7 0 7 0 0 87 7 15
2014 Other services to the public 37 37 5 17 5 0 0 73 22 38
2014 None of the above 43 45 3 7 3 0 0 88 9 135

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 41 13 8 2 0 0 77 10 39
2017 Communications or public affairs 51 26 15 3 6 0 0 77 9 35
2017 Access to information and privacy 43 30 11 12 4 0 0 73 16 26
2017 Library services 34 45 9 8 2 1 1 81 11 133
2017 Administration and operations 38 43 10 4 3 0 1 82 7 68
2017 Human resources 28 39 11 12 8 0 2 68 21 39
2017 Financial management 42 30 18 9 0 0 0 73 9 22
2017 Materiel management 23 61 0 16 0 0 0 84 16 12
2017 Information management 37 43 8 12 0 0 0 80 12 58
2017 Information technology 24 39 17 11 10 0 0 63 20 54
2017 Policy 42 51 0 0 6 0 0 94 6 16
2017 Project management 38 45 3 14 0 0 0 83 14 29
2017 Other services to the public 26 44 10 15 5 0 0 70 20 40
2017 None of the above 21 51 11 13 3 0 1 73 16 122
2014 Client contact centre 18 50 19 13 0 0 0 69 13 46
2014 Communications or public affairs 44 35 14 5 3 0 0 78 8 37
2014 Access to information and privacy 33 30 10 24 3 0 0 63 27 29
2014 Science and technology 26 58 0 16 0 0 0 84 16 12
2014 Library services 29 47 9 9 4 0 2 77 14 152
2014 Administration and operations 33 40 10 11 4 0 2 74 15 87
2014 Human resources 24 52 18 6 0 0 0 76 6 30
2014 Financial management 21 62 5 6 5 0 0 83 11 19
2014 Materiel management 36 27 0 37 0 0 0 63 37 17
2014 Information management 30 43 9 12 5 0 0 73 18 114
2014 Information technology 18 42 13 24 2 0 2 61 26 55
2014 Evaluation 33 40 13 13 0 0 0 73 13 15
2014 Other services to the public 23 28 21 20 8 0 0 51 28 38
2014 None of the above 28 37 14 14 6 0 0 65 20 135

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 39 16 8 2 0 0 74 10 39
2017 Communications or public affairs 54 34 12 0 0 0 0 88 0 35
2017 Access to information and privacy 50 19 15 4 8 0 4 72 12 26
2017 Library services 49 42 5 4 0 0 0 91 4 134
2017 Administration and operations 41 43 9 6 0 0 0 85 6 67
2017 Human resources 43 45 12 0 0 0 0 88 0 39
2017 Financial management 50 45 5 0 0 0 0 95 0 22
2017 Materiel management 33 31 18 9 9 0 0 65 18 12
2017 Information management 52 31 13 5 0 0 0 82 5 58
2017 Information technology 35 47 9 6 2 2 0 83 8 54
2017 Policy 30 45 13 6 6 0 0 75 12 16
2017 Project management 52 44 3 0 0 0 0 97 0 29
2017 Other services to the public 49 30 15 5 0 0 0 79 5 40
2017 None of the above 56 28 9 4 3 0 0 83 8 123
2014 Client contact centre 31 50 14 2 2 0 0 81 4 46
2014 Communications or public affairs 44 46 8 3 0 0 0 89 3 37
2014 Access to information and privacy 34 48 3 7 8 0 0 82 15 29
2014 Science and technology 67 24 9 0 0 0 0 91 0 12
2014 Library services 43 40 8 4 6 0 0 82 10 152
2014 Administration and operations 36 45 8 6 4 0 1 82 10 87
2014 Human resources 50 31 13 6 0 0 0 81 6 30
2014 Financial management 20 41 28 5 6 0 0 61 11 19
2014 Materiel management 13 35 16 23 13 0 0 48 36 17
2014 Information management 42 31 16 7 5 0 0 72 12 114
2014 Information technology 31 42 17 9 2 0 0 73 11 55
2014 Evaluation 53 40 7 0 0 0 0 93 0 15
2014 Other services to the public 44 25 10 12 9 0 0 70 21 38
2014 None of the above 50 34 5 3 7 1 0 85 9 135

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 33 8 5 5 0 0 82 10 39
2017 Communications or public affairs 68 23 9 0 0 0 0 91 0 35
2017 Access to information and privacy 53 27 8 8 0 0 4 83 8 26
2017 Library services 57 38 1 4 0 0 0 95 4 134
2017 Administration and operations 49 37 9 5 0 0 0 86 5 67
2017 Human resources 50 45 5 0 0 0 0 95 0 39
2017 Financial management 41 55 0 4 0 0 0 96 4 22
2017 Materiel management 34 39 18 9 0 0 0 73 9 12
2017 Information management 52 35 4 5 4 0 0 88 9 57
2017 Information technology 48 36 7 4 5 0 0 84 9 54
2017 Policy 36 32 19 13 0 0 0 68 13 16
2017 Project management 49 48 0 3 0 0 0 97 3 29
2017 Other services to the public 46 36 13 5 0 0 0 82 5 40
2017 None of the above 55 31 6 5 3 0 0 86 8 123
2014 Client contact centre 33 42 11 10 2 2 0 76 12 46
2014 Communications or public affairs 52 43 3 3 0 0 0 95 3 37
2014 Access to information and privacy 41 38 11 3 7 0 0 79 10 29
2014 Science and technology 59 25 8 8 0 0 0 84 8 12
2014 Library services 46 34 7 7 5 0 0 80 12 152
2014 Administration and operations 39 47 5 4 4 0 0 86 9 87
2014 Human resources 50 43 6 0 0 0 0 94 0 30
2014 Financial management 30 65 5 0 0 0 0 95 0 19
2014 Materiel management 18 35 20 13 13 0 0 53 27 17
2014 Information management 46 35 7 6 6 0 0 81 12 114
2014 Information technology 36 45 7 11 0 0 0 81 11 55
2014 Evaluation 67 33 0 0 0 0 0 100 0 15
2014 Other services to the public 39 39 10 2 10 0 0 78 12 38
2014 None of the above 53 31 6 3 4 1 1 86 8 135

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 54 8 0 0 0 0 92 0 39
2017 Communications or public affairs 51 40 3 6 0 0 0 91 6 35
2017 Access to information and privacy 61 23 8 4 0 0 4 88 4 26
2017 Library services 48 42 4 5 1 0 0 90 6 134
2017 Administration and operations 53 39 5 3 0 0 0 92 3 67
2017 Human resources 40 45 5 10 0 0 0 85 10 39
2017 Financial management 65 35 0 0 0 0 0 100 0 22
2017 Materiel management 25 75 0 0 0 0 0 100 0 12
2017 Information management 43 48 7 2 0 0 0 91 2 58
2017 Information technology 51 35 6 7 2 0 0 86 9 54
2017 Policy 52 34 0 14 0 0 0 86 14 15
2017 Project management 56 38 0 7 0 0 0 93 7 29
2017 Other services to the public 39 32 26 2 0 0 0 72 2 40
2017 None of the above 40 41 11 6 2 0 1 81 8 123
2014 Client contact centre 31 41 21 5 2 0 0 72 7 46
2014 Communications or public affairs 54 30 8 5 0 3 0 86 5 37
2014 Access to information and privacy 29 54 7 10 0 0 0 83 10 29
2014 Science and technology 59 41 0 0 0 0 0 100 0 12
2014 Library services 38 43 10 6 2 1 0 82 8 152
2014 Administration and operations 48 36 9 7 0 0 0 84 7 87
2014 Human resources 60 34 6 0 0 0 0 94 0 30
2014 Financial management 25 65 5 0 0 0 5 95 0 19
2014 Materiel management 50 38 12 0 0 0 0 88 0 17
2014 Information management 49 36 10 4 2 0 0 84 6 114
2014 Information technology 38 40 14 4 4 0 0 78 7 55
2014 Evaluation 67 20 7 0 7 0 0 87 7 15
2014 Other services to the public 41 35 11 5 8 0 0 76 13 38
2014 None of the above 41 45 9 3 2 0 1 86 5 135

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 54 8 5 0 0 3 87 5 39
2017 Communications or public affairs 54 22 12 6 6 0 0 76 12 35
2017 Access to information and privacy 41 23 12 8 8 0 8 70 17 26
2017 Library services 47 33 9 4 3 2 1 83 7 134
2017 Administration and operations 53 28 9 5 4 0 0 82 9 67
2017 Human resources 31 40 12 7 5 0 5 75 13 39
2017 Financial management 61 34 5 0 0 0 0 95 0 22
2017 Materiel management 52 31 8 0 9 0 0 83 9 12
2017 Information management 62 28 7 2 2 0 0 89 3 58
2017 Information technology 43 37 13 2 3 0 2 81 5 54
2017 Policy 44 37 0 0 13 0 6 86 14 16
2017 Project management 59 34 7 0 0 0 0 93 0 29
2017 Other services to the public 40 35 10 13 2 0 0 75 15 40
2017 None of the above 47 27 11 9 3 2 1 76 12 123
2014 Client contact centre 30 45 13 7 5 0 0 75 12 46
2014 Communications or public affairs 49 37 8 3 3 0 0 86 5 37
2014 Access to information and privacy 27 35 20 14 0 4 0 65 14 29
2014 Science and technology 75 16 9 0 0 0 0 91 0 12
2014 Library services 35 34 18 6 6 0 1 70 12 152
2014 Administration and operations 47 33 10 7 2 0 0 80 9 86
2014 Human resources 35 52 10 3 0 0 0 87 3 30
2014 Financial management 35 59 0 6 0 0 0 94 6 19
2014 Materiel management 22 48 16 7 7 0 0 70 13 17
2014 Information management 44 29 14 7 3 2 2 75 11 114
2014 Information technology 38 33 15 5 7 0 2 72 13 55
2014 Evaluation 67 20 13 0 0 0 0 87 0 15
2014 Other services to the public 37 31 12 7 11 0 2 70 18 38
2014 None of the above 33 38 11 10 4 2 2 74 14 135

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 31 18 10 7 3 15 57 21 39
2017 Communications or public affairs 22 41 14 9 12 0 2 65 21 35
2017 Access to information and privacy 20 8 19 4 16 0 33 42 30 26
2017 Library services 15 18 15 3 13 8 28 52 24 134
2017 Administration and operations 39 27 6 6 6 1 14 78 15 67
2017 Human resources 28 26 15 5 7 5 14 67 15 39
2017 Financial management 47 40 4 0 0 0 8 95 0 22
2017 Materiel management 0 25 27 0 0 31 17 49 0 12
2017 Information management 23 17 16 9 5 3 27 57 20 57
2017 Information technology 35 37 5 9 6 0 8 78 16 54
2017 Policy 51 25 5 0 13 0 6 80 14 16
2017 Project management 24 41 4 7 3 3 17 83 13 29
2017 Other services to the public 26 21 15 17 0 2 19 59 22 40
2017 None of the above 21 20 19 5 10 3 21 55 20 123
2014 Client contact centre 16 22 16 7 8 2 29 55 21 46
2014 Communications or public affairs 46 27 5 5 8 0 8 79 15 37
2014 Access to information and privacy 16 11 24 0 14 4 32 41 21 28
2014 Science and technology 50 8 9 9 0 0 24 76 12 12
2014 Library services 14 17 20 7 11 5 27 45 26 152
2014 Administration and operations 27 24 7 14 8 2 18 63 27 87
2014 Human resources 17 37 9 15 6 8 7 64 25 30
2014 Financial management 43 31 10 11 5 0 0 73 16 19
2014 Materiel management 29 27 23 0 5 7 10 67 6 17
2014 Information management 22 16 12 9 5 6 30 59 22 114
2014 Information technology 33 31 13 11 4 0 9 70 16 55
2014 Evaluation 13 7 33 7 0 20 20 33 11 15
2014 Other services to the public 27 9 15 5 19 6 20 48 32 38
2014 None of the above 20 18 14 12 10 4 22 51 30 135

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 55 8 5 2 0 0 85 7 39
2017 Communications or public affairs 52 34 9 6 0 0 0 86 6 35
2017 Access to information and privacy 46 30 8 8 4 0 4 79 13 26
2017 Library services 40 49 5 4 2 0 0 90 5 134
2017 Administration and operations 45 37 12 2 4 0 0 82 6 68
2017 Human resources 36 45 15 5 0 0 0 81 5 39
2017 Financial management 52 40 4 4 0 0 0 91 4 22
2017 Materiel management 17 50 25 9 0 0 0 67 9 12
2017 Information management 52 29 9 7 4 0 0 81 10 58
2017 Information technology 32 41 13 9 6 0 0 72 15 54
2017 Policy 31 37 19 12 0 0 0 68 12 16
2017 Project management 46 48 7 0 0 0 0 93 0 29
2017 Other services to the public 37 45 7 8 3 0 0 82 10 40
2017 None of the above 39 45 7 6 4 0 0 83 10 123
2014 Client contact centre 29 51 13 4 2 0 0 80 6 46
2014 Communications or public affairs 36 48 3 11 3 0 0 84 13 37
2014 Access to information and privacy 38 46 3 13 0 0 0 84 13 29
2014 Science and technology 41 35 16 8 0 0 0 76 8 12
2014 Library services 28 48 14 6 4 0 0 76 10 151
2014 Administration and operations 29 47 12 7 4 1 0 77 11 87
2014 Human resources 36 48 13 3 0 0 0 84 3 30
2014 Financial management 15 41 30 6 8 0 0 56 14 19
2014 Materiel management 13 35 27 25 0 0 0 48 25 17
2014 Information management 35 36 13 10 6 0 0 71 16 114
2014 Information technology 22 49 16 9 4 0 0 71 13 55
2014 Evaluation 27 53 20 0 0 0 0 80 0 15
2014 Other services to the public 43 29 10 5 12 0 0 73 17 38
2014 None of the above 32 45 14 3 5 1 0 78 8 135

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 49 17 13 5 0 0 65 19 38
2017 Communications or public affairs 37 32 15 8 9 0 0 68 17 35
2017 Access to information and privacy 34 35 16 4 8 4 0 72 12 26
2017 Library services 26 41 14 13 5 0 1 68 18 134
2017 Administration and operations 41 34 15 3 7 0 0 75 11 68
2017 Human resources 28 28 22 19 0 2 0 58 20 39
2017 Financial management 29 36 18 13 4 0 0 65 17 22
2017 Materiel management 17 25 43 0 9 7 0 44 10 12
2017 Information management 36 40 12 5 7 0 0 76 12 58
2017 Information technology 24 27 18 19 9 2 0 52 29 54
2017 Policy 43 25 19 13 0 0 0 68 13 16
2017 Project management 38 42 7 7 3 0 3 83 10 29
2017 Other services to the public 30 32 12 10 15 0 0 62 25 40
2017 None of the above 25 36 14 11 14 0 0 61 24 123
2014 Client contact centre 31 32 22 8 7 0 0 62 15 46
2014 Communications or public affairs 49 32 3 13 3 0 0 81 16 37
2014 Access to information and privacy 7 41 25 20 3 3 0 50 24 29
2014 Science and technology 8 58 9 25 0 0 0 66 25 12
2014 Library services 25 38 18 11 8 0 1 63 19 152
2014 Administration and operations 33 32 14 14 6 1 0 66 20 87
2014 Human resources 18 29 26 21 6 0 0 47 28 30
2014 Financial management 10 64 21 5 0 0 0 74 5 19
2014 Materiel management 11 30 28 18 13 0 0 40 32 17
2014 Information management 29 34 17 9 10 1 0 63 20 114
2014 Information technology 17 36 22 15 11 0 0 53 25 55
2014 Evaluation 27 60 13 0 0 0 0 87 0 15
2014 Other services to the public 21 31 12 28 8 0 0 52 36 38
2014 None of the above 23 43 15 9 8 1 1 68 17 135

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 62 5 2 5 0 2 87 8 39
2017 Communications or public affairs 28 35 17 14 6 0 0 63 20 35
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 26
2017 Library services 38 43 8 9 1 0 0 81 11 134
2017 Administration and operations 31 44 15 6 3 0 1 76 9 68
2017 Human resources 32 48 15 5 0 0 0 80 5 39
2017 Financial management 31 52 13 4 0 0 0 83 4 22
2017 Materiel management 17 58 17 0 9 0 0 75 9 12
2017 Information management 38 52 7 3 0 0 0 89 3 58
2017 Information technology 16 50 13 13 6 2 0 68 19 54
2017 Policy 30 45 19 6 0 0 0 75 6 16
2017 Project management 28 49 10 7 7 0 0 76 14 29
2017 Other services to the public 35 50 7 5 3 0 0 85 7 40
2017 None of the above 33 45 9 9 4 0 0 78 13 123

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 55 2 8 0 0 0 90 8 39
2017 Communications or public affairs 37 41 12 6 3 3 0 79 9 35
2017 Access to information and privacy 66 19 8 4 4 0 0 84 8 26
2017 Library services 48 37 10 3 1 1 0 86 4 134
2017 Administration and operations 44 36 7 6 4 0 3 82 10 68
2017 Human resources 40 55 5 0 0 0 0 95 0 39
2017 Financial management 39 52 5 4 0 0 0 91 4 22
2017 Materiel management 43 57 0 0 0 0 0 100 0 12
2017 Information management 46 38 11 4 2 0 0 84 5 58
2017 Information technology 43 35 11 6 4 2 0 79 9 54
2017 Policy 31 38 19 12 0 0 0 68 12 16
2017 Project management 52 34 7 3 3 0 0 86 7 29
2017 Other services to the public 50 38 10 0 3 0 0 88 3 40
2017 None of the above 41 43 8 4 2 1 0 85 6 123
2014 Client contact centre 31 49 14 5 2 0 0 79 7 46
2014 Communications or public affairs 49 40 3 5 3 0 0 89 8 37
2014 Access to information and privacy 36 47 6 7 0 3 0 86 7 29
2014 Science and technology 42 50 8 0 0 0 0 92 0 12
2014 Library services 40 42 9 6 3 1 0 83 8 152
2014 Administration and operations 44 42 8 5 0 1 0 87 5 87
2014 Human resources 37 49 10 4 0 0 0 87 4 30
2014 Financial management 10 62 23 5 0 0 0 72 5 19
2014 Materiel management 43 39 12 7 0 0 0 82 7 17
2014 Information management 45 38 12 2 3 0 1 84 4 114
2014 Information technology 31 54 7 5 2 0 0 86 7 55
2014 Evaluation 53 27 20 0 0 0 0 80 0 15
2014 Other services to the public 29 54 7 5 0 2 3 87 5 38
2014 None of the above 48 39 6 4 2 1 0 87 7 135

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 42 19 10 10 0 0 61 20 39
2017 Communications or public affairs 37 35 20 0 9 0 0 71 9 35
2017 Access to information and privacy 42 35 12 7 4 0 0 77 11 26
2017 Library services 35 37 14 7 7 0 0 72 14 133
2017 Administration and operations 37 35 14 9 6 0 0 72 15 68
2017 Human resources 25 46 12 15 0 2 0 73 15 39
2017 Financial management 30 44 14 9 4 0 0 73 13 22
2017 Materiel management 25 25 50 0 0 0 0 50 0 12
2017 Information management 45 27 16 9 3 0 0 72 12 58
2017 Information technology 32 32 17 13 7 0 0 63 20 54
2017 Policy 36 38 13 13 0 0 0 74 13 16
2017 Project management 42 38 13 3 3 0 0 80 7 29
2017 Other services to the public 35 27 13 18 7 0 0 62 25 40
2017 None of the above 31 33 13 11 12 1 0 64 23 123

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 42 8 0 0 0 0 92 0 39
2017 Communications or public affairs 60 34 6 0 0 0 0 94 0 35
2017 Access to information and privacy 69 23 4 4 0 0 0 92 4 26
2017 Library services 60 36 2 2 0 0 0 95 2 133
2017 Administration and operations 53 35 7 5 0 0 0 88 5 68
2017 Human resources 48 38 10 5 0 0 0 85 5 39
2017 Financial management 61 30 10 0 0 0 0 90 0 22
2017 Materiel management 25 41 33 0 0 0 0 67 0 12
2017 Information management 59 20 16 4 2 0 0 79 5 58
2017 Information technology 52 33 8 4 2 2 0 87 6 54
2017 Policy 36 45 19 0 0 0 0 81 0 16
2017 Project management 52 44 3 0 0 0 0 97 0 29
2017 Other services to the public 50 40 7 0 3 0 0 90 3 40
2017 None of the above 53 33 6 6 1 1 0 87 7 123
2014 Client contact centre 56 37 3 0 2 2 0 95 2 45
2014 Communications or public affairs 60 30 11 0 0 0 0 89 0 37
2014 Access to information and privacy 63 23 13 0 0 0 0 87 0 29
2014 Science and technology 50 26 24 0 0 0 0 76 0 12
2014 Library services 60 30 6 2 2 0 0 90 4 152
2014 Administration and operations 57 35 3 1 2 1 0 93 3 87
2014 Human resources 44 49 7 0 0 0 0 93 0 30
2014 Financial management 41 44 15 0 0 0 0 85 0 19
2014 Materiel management 43 34 16 7 0 0 0 78 7 17
2014 Information management 55 29 10 3 3 0 0 84 6 114
2014 Information technology 54 33 9 2 2 0 0 87 4 54
2014 Evaluation 53 40 7 0 0 0 0 93 0 15
2014 Other services to the public 54 29 16 0 0 0 0 84 0 38
2014 None of the above 64 28 5 2 1 0 1 93 3 135

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 46 16 13 7 0 0 64 20 39
2017 Communications or public affairs 37 34 6 11 12 0 0 71 23 35
2017 Access to information and privacy 50 24 19 8 0 0 0 73 8 26
2017 Library services 26 48 11 11 3 1 0 75 14 133
2017 Administration and operations 38 42 10 3 6 0 0 80 9 67
2017 Human resources 23 57 15 2 0 0 2 82 2 39
2017 Financial management 36 42 22 0 0 0 0 78 0 22
2017 Materiel management 25 57 18 0 0 0 0 82 0 12
2017 Information management 33 50 7 5 5 0 0 83 10 58
2017 Information technology 32 39 15 9 4 2 0 72 13 54
2017 Policy 42 19 26 13 0 0 0 61 13 16
2017 Project management 31 59 7 3 0 0 0 90 3 29
2017 Other services to the public 32 24 15 13 13 0 3 58 26 40
2017 None of the above 30 41 11 8 9 0 1 72 17 123
2014 Client contact centre 17 39 17 24 0 3 0 58 25 46
2014 Communications or public affairs 28 46 8 16 3 0 0 73 19 37
2014 Access to information and privacy 7 62 3 10 14 0 3 71 25 29
2014 Science and technology 32 35 16 17 0 0 0 67 17 12
2014 Library services 17 39 15 18 8 0 2 58 27 152
2014 Administration and operations 32 39 15 14 1 0 0 71 15 87
2014 Human resources 14 59 16 10 0 0 0 73 10 30
2014 Financial management 15 59 21 5 0 0 0 74 5 19
2014 Materiel management 11 64 7 12 7 0 0 75 18 17
2014 Information management 22 41 14 11 10 1 2 64 22 114
2014 Information technology 20 45 22 9 4 0 0 66 13 55
2014 Evaluation 27 67 7 0 0 0 0 93 0 15
2014 Other services to the public 25 29 12 19 16 0 0 54 34 38
2014 None of the above 28 39 17 8 6 1 1 68 15 134

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 46 21 5 7 0 0 66 13 39
2017 Communications or public affairs 39 28 15 3 12 0 3 70 15 35
2017 Access to information and privacy 42 31 12 0 7 0 7 79 8 26
2017 Library services 27 47 12 8 5 1 1 75 13 133
2017 Administration and operations 42 40 9 0 8 0 1 83 8 67
2017 Human resources 23 54 18 2 0 0 2 79 2 39
2017 Financial management 56 26 18 0 0 0 0 82 0 22
2017 Materiel management 34 39 27 0 0 0 0 73 0 12
2017 Information management 46 35 14 2 3 0 0 81 5 58
2017 Information technology 32 38 17 9 4 0 0 70 13 53
2017 Policy 30 51 6 13 0 0 0 81 13 16
2017 Project management 48 35 14 0 3 0 0 83 3 29
2017 Other services to the public 35 32 13 10 10 0 0 67 20 40
2017 None of the above 33 39 13 5 10 1 0 73 15 123
2014 Client contact centre 37 23 29 8 0 0 3 61 8 46
2014 Communications or public affairs 46 27 11 13 3 0 0 73 16 37
2014 Access to information and privacy 21 38 20 3 10 3 4 64 14 29
2014 Science and technology 41 51 8 0 0 0 0 92 0 12
2014 Library services 22 37 19 13 7 0 1 60 21 152
2014 Administration and operations 38 36 17 8 1 0 0 74 9 85
2014 Human resources 21 50 23 6 0 0 0 71 6 30
2014 Financial management 26 44 31 0 0 0 0 69 0 19
2014 Materiel management 12 39 25 18 7 0 0 50 25 17
2014 Information management 33 35 16 9 7 0 0 68 16 114
2014 Information technology 26 34 18 11 11 0 0 60 22 55
2014 Evaluation 40 53 7 0 0 0 0 93 0 15
2014 Other services to the public 22 41 16 8 13 0 0 63 21 38
2014 None of the above 37 35 13 10 3 1 1 74 13 135

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 57 20 5 0 0 0 75 5 39
2017 Communications or public affairs 34 38 15 8 6 0 0 71 14 35
2017 Access to information and privacy 42 23 20 12 4 0 0 64 16 26
2017 Library services 27 48 14 7 2 0 1 76 10 133
2017 Administration and operations 39 42 11 2 6 0 0 81 8 67
2017 Human resources 23 52 12 12 0 0 0 75 12 39
2017 Financial management 44 47 5 4 0 0 0 91 4 22
2017 Materiel management 34 59 7 0 0 0 0 93 0 12
2017 Information management 42 43 10 4 2 0 0 84 5 58
2017 Information technology 32 31 21 11 4 0 2 64 15 54
2017 Policy 24 63 0 0 6 6 0 93 7 16
2017 Project management 39 51 3 0 3 0 3 93 4 29
2017 Other services to the public 30 27 15 22 5 0 0 57 28 40
2017 None of the above 31 43 10 6 6 3 1 77 13 123
2014 Client contact centre 22 41 20 15 0 2 0 64 15 46
2014 Communications or public affairs 46 29 11 8 5 0 0 76 13 37
2014 Access to information and privacy 12 45 20 17 6 0 0 57 23 29
2014 Science and technology 42 42 8 8 0 0 0 84 8 12
2014 Library services 26 38 19 9 6 1 1 65 15 152
2014 Administration and operations 33 44 9 10 2 1 0 78 13 87
2014 Human resources 9 46 26 15 4 0 0 55 19 30
2014 Financial management 15 69 16 0 0 0 0 84 0 19
2014 Materiel management 17 29 16 25 0 0 13 53 29 17
2014 Information management 34 44 11 5 6 0 0 78 11 114
2014 Information technology 20 42 24 11 4 0 0 62 14 55
2014 Evaluation 40 53 7 0 0 0 0 93 0 15
2014 Other services to the public 30 34 20 8 8 0 0 64 16 38
2014 None of the above 30 37 16 10 5 1 1 68 16 135

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 60 3 5 0 2 0 92 5 39
2017 Communications or public affairs 50 36 12 3 0 0 0 85 3 34
2017 Access to information and privacy 53 27 8 8 4 0 0 80 12 26
2017 Library services 45 44 6 4 1 0 0 89 5 133
2017 Administration and operations 52 33 11 1 3 0 0 85 4 67
2017 Human resources 31 57 7 5 0 0 0 88 5 39
2017 Financial management 44 42 13 0 0 0 0 87 0 22
2017 Materiel management 25 41 33 0 0 0 0 67 0 12
2017 Information management 53 27 13 5 2 0 0 81 7 58
2017 Information technology 37 45 9 8 2 0 0 82 9 54
2017 Policy 36 39 13 6 6 0 0 75 12 16
2017 Project management 46 48 3 3 0 0 0 93 3 29
2017 Other services to the public 45 38 10 8 0 0 0 82 8 40
2017 None of the above 41 41 11 5 1 1 0 83 6 123
2014 Client contact centre 37 44 16 4 0 0 0 80 4 46
2014 Communications or public affairs 46 43 8 0 3 0 0 89 3 37
2014 Access to information and privacy 38 42 17 0 3 0 0 79 3 29
2014 Science and technology 50 34 16 0 0 0 0 84 0 12
2014 Library services 43 39 10 7 2 0 0 81 8 152
2014 Administration and operations 40 41 8 7 2 1 0 83 9 86
2014 Human resources 40 41 13 7 0 0 0 80 7 30
2014 Financial management 20 36 38 6 0 0 0 56 6 19
2014 Materiel management 27 32 28 13 0 0 0 59 13 17
2014 Information management 45 39 6 5 4 0 0 85 9 114
2014 Information technology 36 40 14 7 2 0 0 76 9 55
2014 Evaluation 40 47 13 0 0 0 0 87 0 15
2014 Other services to the public 47 22 14 8 9 0 0 69 17 38
2014 None of the above 46 37 11 4 3 0 0 82 7 135

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 45 3 2 0 0 2 95 2 39
2017 Communications or public affairs 37 40 17 6 0 0 0 77 6 35
2017 Access to information and privacy 39 22 24 0 8 0 8 66 9 26
2017 Library services 52 28 9 6 2 0 2 82 9 134
2017 Administration and operations 46 40 12 1 0 0 0 87 1 68
2017 Human resources 28 25 17 22 7 0 0 54 29 39
2017 Financial management 33 44 19 4 0 0 0 77 4 21
2017 Materiel management 68 25 8 0 0 0 0 92 0 12
2017 Information management 52 36 7 3 0 2 0 89 3 58
2017 Information technology 59 24 15 0 2 0 0 83 2 54
2017 Policy 49 39 12 0 0 0 0 88 0 16
2017 Project management 63 34 4 0 0 0 0 96 0 29
2017 Other services to the public 49 29 10 2 7 0 2 81 10 40
2017 None of the above 42 41 7 3 5 0 2 85 8 123
2014 Client contact centre 44 35 15 6 0 0 0 79 6 46
2014 Communications or public affairs 46 30 14 11 0 0 0 76 11 37
2014 Access to information and privacy 38 20 28 3 0 0 10 65 4 29
2014 Science and technology 68 24 0 0 0 8 0 100 0 12
2014 Library services 46 39 10 2 4 0 0 84 6 152
2014 Administration and operations 40 32 16 7 3 1 1 74 10 87
2014 Human resources 20 39 15 19 6 0 0 60 25 30
2014 Financial management 38 46 16 0 0 0 0 84 0 19
2014 Materiel management 62 23 5 5 0 0 5 90 5 17
2014 Information management 48 34 12 2 0 0 3 85 2 114
2014 Information technology 40 37 15 4 5 0 0 76 9 55
2014 Evaluation 60 33 7 0 0 0 0 93 0 15
2014 Other services to the public 41 32 22 5 0 0 0 73 5 38
2014 None of the above 41 37 13 5 2 1 1 80 7 135

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 33 28 24 10 0 0 35 38 39
2017 Communications or public affairs 6 26 38 17 8 6 0 27 33 35
2017 Access to information and privacy 0 20 34 15 24 0 7 42 21 26
2017 Library services 3 13 37 33 12 1 1 46 16 134
2017 Administration and operations 8 28 31 22 4 4 3 28 38 68
2017 Human resources 15 33 32 10 5 5 0 15 51 39
2017 Financial management 9 13 65 9 0 0 5 9 23 22
2017 Materiel management 0 9 25 31 18 0 17 59 11 12
2017 Information management 8 14 41 24 11 0 2 35 23 58
2017 Information technology 17 22 37 13 9 0 2 23 40 54
2017 Policy 0 21 54 19 6 0 0 25 21 15
2017 Project management 7 17 38 14 21 0 4 36 25 29
2017 Other services to the public 7 20 36 20 10 3 3 32 29 39
2017 None of the above 8 21 36 22 8 3 2 31 31 123
2014 Client contact centre 6 28 45 9 7 0 5 16 36 46
2014 Communications or public affairs 8 32 30 19 8 3 0 28 41 37
2014 Access to information and privacy 0 30 34 20 11 0 4 33 32 29
2014 Science and technology 8 26 33 17 8 0 8 27 37 12
2014 Library services 8 21 35 21 10 0 5 33 31 152
2014 Administration and operations 8 23 39 16 8 1 4 26 32 87
2014 Human resources 19 43 31 7 0 0 0 7 62 30
2014 Financial management 5 36 49 5 5 0 0 10 41 19
2014 Materiel management 5 11 57 20 0 0 7 21 17 17
2014 Information management 16 32 27 13 8 1 3 22 50 114
2014 Information technology 14 40 29 15 0 2 0 15 56 55
2014 Evaluation 0 13 60 20 7 0 0 27 13 15
2014 Other services to the public 17 25 21 11 21 2 3 33 45 38
2014 None of the above 20 30 26 12 8 2 1 21 52 135

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 13 29 34 16 2 0 51 19 39
2017 Communications or public affairs 6 30 22 28 8 3 3 39 37 35
2017 Access to information and privacy 0 4 31 15 39 4 7 61 4 26
2017 Library services 5 7 29 36 14 6 3 55 13 134
2017 Administration and operations 9 16 31 16 16 9 3 37 28 68
2017 Human resources 7 14 15 31 20 13 0 58 25 39
2017 Financial management 0 5 61 21 4 4 5 28 5 22
2017 Materiel management 0 18 18 39 18 0 8 62 19 12
2017 Information management 8 13 29 29 17 2 2 48 22 58
2017 Information technology 7 22 39 11 15 2 3 27 31 54
2017 Policy 0 7 34 46 13 0 0 59 7 15
2017 Project management 4 7 28 35 18 4 3 58 12 28
2017 Other services to the public 10 12 28 27 13 8 3 44 25 40
2017 None of the above 11 18 33 22 13 1 2 36 30 122
2014 Client contact centre 12 25 33 9 9 7 7 20 42 46
2014 Communications or public affairs 13 30 32 14 8 3 0 23 44 37
2014 Access to information and privacy 14 14 30 20 15 0 7 38 30 29
2014 Science and technology 8 33 34 9 8 0 8 19 44 12
2014 Library services 11 22 38 18 6 1 4 25 35 151
2014 Administration and operations 14 18 46 11 5 2 3 17 34 87
2014 Human resources 13 28 26 25 4 5 0 30 43 30
2014 Financial management 15 43 28 10 5 0 0 15 57 19
2014 Materiel management 23 18 28 18 0 7 7 21 47 17
2014 Information management 18 26 29 14 9 0 3 24 46 114
2014 Information technology 13 41 35 5 6 0 0 11 53 54
2014 Evaluation 0 40 40 13 7 0 0 20 40 15
2014 Other services to the public 19 23 23 5 18 11 0 26 48 38
2014 None of the above 20 25 26 13 9 4 3 24 48 135

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 7 35 28 18 8 0 3 27 44 39
2017 Communications or public affairs 9 32 29 23 6 3 0 29 42 35
2017 Access to information and privacy 4 8 27 12 31 4 15 53 14 26
2017 Library services 7 14 36 20 11 3 8 36 24 134
2017 Administration and operations 12 29 42 6 6 3 3 12 43 67
2017 Human resources 5 12 51 10 12 7 3 24 19 39
2017 Financial management 10 13 51 14 9 0 4 24 23 22
2017 Materiel management 0 9 23 16 18 9 25 51 13 12
2017 Information management 9 15 32 19 13 6 7 36 27 58
2017 Information technology 20 22 23 20 9 4 2 31 45 54
2017 Policy 14 21 46 13 6 0 0 19 35 15
2017 Project management 21 14 38 17 7 0 4 25 36 29
2017 Other services to the public 10 21 31 27 6 6 0 34 33 38
2017 None of the above 18 16 26 17 17 3 3 36 36 122
2014 Client contact centre 24 29 19 12 7 5 5 20 59 46
2014 Communications or public affairs 16 43 22 8 3 5 3 12 64 37
2014 Access to information and privacy 3 20 17 23 18 0 18 51 28 29
2014 Science and technology 18 16 33 8 8 9 8 19 41 12
2014 Library services 16 22 23 21 7 5 7 31 43 151
2014 Administration and operations 24 39 23 5 3 4 3 9 67 87
2014 Human resources 16 49 18 13 3 0 0 17 65 30
2014 Financial management 20 36 33 6 5 0 0 11 56 19
2014 Materiel management 14 26 7 13 13 0 27 36 55 17
2014 Information management 27 20 28 6 14 1 5 21 49 113
2014 Information technology 28 18 34 16 4 0 0 20 46 55
2014 Evaluation 13 40 27 7 13 0 0 20 53 15
2014 Other services to the public 33 25 12 3 19 6 2 24 63 38
2014 None of the above 27 26 18 10 10 3 5 21 59 135

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 15 31 26 13 0 3 40 28 39
2017 Communications or public affairs 8 23 41 11 17 0 0 28 31 35
2017 Access to information and privacy 0 8 42 15 31 0 3 48 8 26
2017 Library services 3 4 21 39 25 2 6 70 8 131
2017 Administration and operations 6 18 36 21 12 3 4 35 25 68
2017 Human resources 7 24 40 19 8 2 0 27 33 39
2017 Financial management 0 13 53 20 14 0 0 34 13 22
2017 Materiel management 0 0 18 32 33 0 17 79 0 12
2017 Information management 0 9 26 40 22 2 2 64 9 57
2017 Information technology 6 19 28 36 9 0 3 46 25 54
2017 Policy 0 19 41 13 27 0 0 39 19 15
2017 Project management 7 14 34 24 21 0 0 45 21 29
2017 Other services to the public 5 16 28 32 17 0 3 50 21 38
2017 None of the above 9 11 23 32 23 1 2 56 20 121
2014 Client contact centre 10 11 38 15 19 3 5 37 22 46
2014 Communications or public affairs 13 29 27 17 11 3 0 28 44 37
2014 Access to information and privacy 0 19 21 29 20 0 11 54 22 27
2014 Science and technology 0 0 33 51 8 0 8 64 0 12
2014 Library services 6 7 27 36 13 3 8 54 15 151
2014 Administration and operations 8 13 39 25 10 1 4 37 22 87
2014 Human resources 3 57 22 14 3 0 0 17 60 30
2014 Financial management 0 5 62 28 5 0 0 33 5 19
2014 Materiel management 5 10 20 36 18 4 7 61 16 17
2014 Information management 6 14 31 25 19 2 3 47 20 114
2014 Information technology 7 28 33 26 6 0 0 31 35 54
2014 Evaluation 0 7 29 36 29 0 0 64 7 14
2014 Other services to the public 12 18 20 15 27 6 2 46 33 38
2014 None of the above 12 17 33 17 15 3 3 34 31 135

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 22 34 10 16 0 3 27 38 39
2017 Communications or public affairs 29 12 34 12 11 3 0 24 42 35
2017 Access to information and privacy 16 30 20 4 19 0 11 26 52 26
2017 Library services 15 14 29 23 14 3 2 39 31 134
2017 Administration and operations 10 18 35 15 15 3 4 32 30 68
2017 Human resources 15 35 24 14 8 5 0 23 52 39
2017 Financial management 4 35 36 15 4 5 0 21 41 22
2017 Materiel management 9 9 23 16 27 0 17 51 21 12
2017 Information management 12 14 39 11 18 0 7 31 27 58
2017 Information technology 19 21 32 18 6 0 5 25 41 54
2017 Policy 13 33 14 34 6 0 0 41 46 15
2017 Project management 11 25 29 18 18 0 0 35 36 28
2017 Other services to the public 18 7 46 18 8 3 0 27 26 39
2017 None of the above 18 14 33 17 15 0 4 33 33 122
2014 Client contact centre 17 37 25 10 4 3 5 15 58 46
2014 Communications or public affairs 19 27 22 16 13 3 0 30 47 37
2014 Access to information and privacy 11 44 20 3 15 0 7 20 59 29
2014 Science and technology 0 41 9 26 16 0 8 46 44 12
2014 Library services 21 24 30 12 7 1 4 20 48 151
2014 Administration and operations 17 21 26 17 13 0 5 32 40 87
2014 Human resources 15 46 31 0 7 0 0 7 62 30
2014 Financial management 5 25 55 10 5 0 0 15 30 19
2014 Materiel management 21 7 11 23 20 7 12 53 34 17
2014 Information management 18 21 26 18 10 2 5 30 42 114
2014 Information technology 18 24 36 13 7 0 2 20 43 55
2014 Evaluation 7 27 20 27 20 0 0 47 33 15
2014 Other services to the public 20 25 21 10 15 6 2 28 49 38
2014 None of the above 20 24 25 13 9 2 6 24 48 135

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 2 15 48 15 16 3 0 32 18 39
2017 Communications or public affairs 6 37 26 14 14 0 3 29 44 35
2017 Access to information and privacy 8 12 27 12 27 8 7 45 23 26
2017 Library services 5 8 29 32 16 3 7 53 14 134
2017 Administration and operations 9 25 26 23 9 6 1 35 37 68
2017 Human resources 2 19 29 32 5 13 0 42 24 39
2017 Financial management 5 10 23 39 19 5 0 61 15 22
2017 Materiel management 9 9 9 16 41 0 17 68 21 12
2017 Information management 5 15 21 28 21 6 5 55 23 58
2017 Information technology 11 26 15 30 13 2 2 45 39 53
2017 Policy 6 36 19 20 12 6 0 34 46 16
2017 Project management 3 3 28 38 21 4 4 63 7 29
2017 Other services to the public 10 10 30 26 18 5 0 46 21 39
2017 None of the above 9 11 27 30 13 3 7 48 22 122
2014 Client contact centre 12 11 38 17 8 4 9 29 27 46
2014 Communications or public affairs 11 19 27 19 17 8 0 38 32 37
2014 Access to information and privacy 8 17 30 24 15 0 7 41 27 29
2014 Science and technology 0 16 17 35 24 0 8 64 17 12
2014 Library services 7 16 21 30 12 5 9 49 26 151
2014 Administration and operations 13 24 24 22 10 2 5 34 41 87
2014 Human resources 3 18 38 37 3 0 0 40 21 30
2014 Financial management 0 16 30 49 5 0 0 54 16 19
2014 Materiel management 12 14 11 27 18 7 12 55 31 17
2014 Information management 12 18 26 15 19 4 6 38 33 114
2014 Information technology 18 18 29 20 11 4 0 33 37 55
2014 Evaluation 7 20 47 13 13 0 0 27 27 15
2014 Other services to the public 18 19 22 21 12 6 2 36 41 38
2014 None of the above 11 16 33 17 12 6 5 34 29 134

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 15 56 11 11 3 0 22 20 39
2017 Communications or public affairs 17 39 26 9 6 3 0 15 58 35
2017 Access to information and privacy 4 15 34 16 19 4 7 39 22 26
2017 Library services 8 18 36 18 10 6 4 31 29 134
2017 Administration and operations 18 18 35 18 4 5 3 24 39 68
2017 Human resources 5 15 44 21 5 10 0 29 22 39
2017 Financial management 5 5 53 29 9 0 0 37 10 22
2017 Materiel management 0 9 9 48 9 9 17 76 12 12
2017 Information management 7 15 48 14 9 4 3 25 24 58
2017 Information technology 19 20 30 15 7 6 4 24 43 54
2017 Policy 6 33 34 21 6 0 0 27 39 15
2017 Project management 14 27 34 17 4 0 4 21 43 29
2017 Other services to the public 10 19 45 18 6 0 2 24 29 39
2017 None of the above 11 18 34 18 13 3 2 33 31 122
2014 Client contact centre 12 21 45 6 2 7 7 9 39 46
2014 Communications or public affairs 19 35 24 11 6 5 0 17 57 37
2014 Access to information and privacy 11 10 30 23 18 0 7 45 23 29
2014 Science and technology 9 25 41 0 8 9 8 10 41 12
2014 Library services 12 16 24 19 14 7 7 38 33 151
2014 Administration and operations 14 30 36 8 10 0 2 18 45 87
2014 Human resources 6 20 44 18 3 8 0 23 28 30
2014 Financial management 5 20 64 10 0 0 0 10 26 19
2014 Materiel management 14 10 17 27 27 0 7 57 25 17
2014 Information management 19 25 27 13 13 2 2 27 46 114
2014 Information technology 18 24 42 14 2 0 0 16 42 55
2014 Evaluation 0 47 33 13 7 0 0 20 47 15
2014 Other services to the public 31 21 20 9 12 8 0 23 56 38
2014 None of the above 29 16 26 10 9 7 3 21 50 135
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 41 7 3 2 0 3 87 5 39
2017 Communications or public affairs 68 20 3 6 0 0 3 91 6 35
2017 Access to information and privacy 81 11 0 8 0 0 0 92 8 26
2017 Library services 60 29 3 5 3 0 0 89 8 134
2017 Administration and operations 53 40 3 4 0 0 0 93 4 68
2017 Human resources 65 35 0 0 0 0 0 100 0 39
2017 Financial management 62 29 0 4 0 0 5 95 5 22
2017 Materiel management 83 17 0 0 0 0 0 100 0 12
2017 Information management 68 20 2 9 0 0 2 90 9 58
2017 Information technology 50 32 7 9 2 0 0 81 11 54
2017 Policy 68 19 13 0 0 0 0 87 0 16
2017 Project management 48 38 4 10 0 0 0 86 10 29
2017 Other services to the public 70 17 5 0 2 0 5 92 3 40
2017 None of the above 63 22 6 6 2 2 0 86 7 123
2014 Client contact centre 57 19 10 7 4 0 3 79 12 46
2014 Communications or public affairs 66 23 3 5 3 0 0 89 8 36
2014 Access to information and privacy 52 31 0 6 10 0 0 83 17 29
2014 Science and technology 83 0 9 0 0 0 8 90 0 12
2014 Library services 64 24 3 8 2 0 0 87 9 152
2014 Administration and operations 69 20 5 5 0 0 0 90 5 87
2014 Human resources 69 31 0 0 0 0 0 100 0 30
2014 Financial management 59 25 5 5 6 0 0 84 11 19
2014 Materiel management 62 33 5 0 0 0 0 95 0 17
2014 Information management 65 19 8 6 0 0 3 86 6 114
2014 Information technology 57 29 7 5 2 0 0 86 7 55
2014 Evaluation 73 20 0 7 0 0 0 93 7 15
2014 Other services to the public 70 22 0 0 2 0 6 97 3 38
2014 None of the above 67 23 5 3 1 1 1 91 4 135

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 50 16 8 2 12 3 69 12 39
2017 Communications or public affairs 22 31 12 20 9 3 3 56 31 35
2017 Access to information and privacy 23 19 23 4 4 8 19 57 11 26
2017 Library services 21 35 16 8 9 7 4 63 19 134
2017 Administration and operations 22 43 12 3 8 6 7 74 13 68
2017 Human resources 15 43 15 10 0 10 8 70 12 39
2017 Financial management 32 25 24 0 0 10 9 70 0 22
2017 Materiel management 23 32 9 9 18 9 0 61 29 12
2017 Information management 38 24 19 5 2 7 5 70 8 58
2017 Information technology 22 41 11 6 2 8 11 77 9 54
2017 Policy 44 12 19 0 6 6 13 68 8 16
2017 Project management 31 35 7 3 14 10 0 74 19 29
2017 Other services to the public 17 27 26 10 5 2 12 52 18 40
2017 None of the above 29 30 13 7 10 8 2 66 19 123
2014 Client contact centre 24 28 23 8 3 9 5 61 13 46
2014 Communications or public affairs 49 30 11 5 3 3 0 81 8 37
2014 Access to information and privacy 22 37 15 13 6 3 3 63 21 29
2014 Science and technology 32 33 9 0 18 0 8 70 20 12
2014 Library services 26 29 20 6 9 6 4 61 17 151
2014 Administration and operations 32 36 9 6 7 4 6 75 14 87
2014 Human resources 23 47 10 0 0 18 3 88 0 30
2014 Financial management 20 54 10 5 6 5 0 78 11 19
2014 Materiel management 38 30 5 7 7 13 0 79 15 17
2014 Information management 30 30 15 9 10 2 5 64 20 114
2014 Information technology 37 24 15 9 7 6 2 66 18 54
2014 Evaluation 40 27 20 0 0 0 13 77 0 15
2014 Other services to the public 41 29 5 5 2 6 12 85 9 38
2014 None of the above 33 31 11 11 5 4 6 70 18 134

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 49 13 2 2 2 0 82 5 39
2017 Communications or public affairs 45 40 6 0 6 3 0 88 6 35
2017 Access to information and privacy 54 26 8 4 8 0 0 80 12 26
2017 Library services 40 35 9 8 6 1 0 76 14 134
2017 Administration and operations 48 32 10 3 6 0 0 80 9 68
2017 Human resources 40 45 2 10 2 0 0 85 12 39
2017 Financial management 57 24 18 0 0 0 0 82 0 22
2017 Materiel management 30 17 9 35 9 0 0 47 44 12
2017 Information management 50 36 7 6 2 0 0 86 7 58
2017 Information technology 52 34 4 4 4 2 0 89 8 54
2017 Policy 68 19 6 6 0 0 0 87 6 16
2017 Project management 49 31 10 4 7 0 0 79 10 29
2017 Other services to the public 42 30 18 5 5 0 0 72 10 40
2017 None of the above 48 28 8 7 6 2 0 79 13 123
2014 Client contact centre 41 35 10 11 2 2 0 77 13 46
2014 Communications or public affairs 62 27 0 3 5 3 0 92 8 37
2014 Access to information and privacy 33 28 8 18 10 4 0 63 29 28
2014 Science and technology 50 41 0 9 0 0 0 91 9 12
2014 Library services 39 31 10 13 6 1 0 71 19 152
2014 Administration and operations 45 33 9 9 3 2 0 79 12 87
2014 Human resources 56 32 7 5 0 0 0 88 5 30
2014 Financial management 50 34 10 6 0 0 0 84 6 19
2014 Materiel management 52 28 0 0 20 0 0 80 20 17
2014 Information management 48 28 7 7 10 1 0 76 17 114
2014 Information technology 42 36 9 4 7 2 0 80 11 55
2014 Evaluation 53 20 27 0 0 0 0 73 0 15
2014 Other services to the public 67 21 7 5 0 0 0 88 5 38
2014 None of the above 48 29 8 7 7 1 0 78 14 135

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 51 21 2 2 0 0 74 5 39
2017 Communications or public affairs 39 37 6 12 6 0 0 77 17 35
2017 Access to information and privacy 34 23 24 4 12 3 0 59 16 26
2017 Library services 32 39 8 12 4 4 1 75 17 134
2017 Administration and operations 32 46 9 5 6 0 1 79 11 68
2017 Human resources 37 53 7 0 0 3 0 92 0 39
2017 Financial management 39 52 4 5 0 0 0 91 5 22
2017 Materiel management 23 42 17 18 0 0 0 66 18 12
2017 Information management 43 36 11 7 4 0 0 79 11 58
2017 Information technology 33 43 13 9 2 0 0 76 11 54
2017 Policy 57 18 13 13 0 0 0 74 13 16
2017 Project management 31 62 3 0 3 0 0 93 3 29
2017 Other services to the public 35 37 8 15 3 0 3 74 18 40
2017 None of the above 29 41 10 10 5 3 1 74 15 123
2014 Client contact centre 30 47 14 4 2 3 0 79 7 46
2014 Communications or public affairs 41 32 5 16 3 3 0 75 19 37
2014 Access to information and privacy 20 32 20 16 3 8 0 57 21 29
2014 Science and technology 41 33 9 0 0 8 9 89 0 12
2014 Library services 30 39 12 9 4 5 1 73 14 152
2014 Administration and operations 31 44 16 3 3 2 1 77 7 86
2014 Human resources 51 35 10 3 0 0 0 87 3 30
2014 Financial management 41 54 5 0 0 0 0 95 0 19
2014 Materiel management 41 20 32 7 0 0 0 61 7 17
2014 Information management 35 33 13 14 5 1 0 68 19 114
2014 Information technology 20 51 13 11 4 2 0 72 15 55
2014 Evaluation 53 33 7 7 0 0 0 87 7 15
2014 Other services to the public 44 25 13 16 0 2 0 71 16 38
2014 None of the above 36 35 10 14 3 2 1 73 17 135

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 57 10 5 10 0 0 75 15 39
2017 Communications or public affairs 37 26 6 12 9 12 0 70 23 35
2017 Access to information and privacy 42 4 23 12 0 15 4 57 15 26
2017 Library services 29 30 10 9 8 14 0 69 20 134
2017 Administration and operations 23 35 15 11 4 12 0 66 17 68
2017 Human resources 35 55 5 0 0 5 0 95 0 39
2017 Financial management 41 26 24 4 4 0 0 68 9 22
2017 Materiel management 23 27 18 18 8 7 0 54 27 12
2017 Information management 38 21 10 8 7 14 2 69 19 58
2017 Information technology 30 24 20 13 6 8 0 58 20 54
2017 Policy 56 12 13 0 0 19 0 84 0 16
2017 Project management 21 48 10 0 10 10 0 77 11 29
2017 Other services to the public 35 15 24 13 5 7 0 55 20 39
2017 None of the above 27 33 12 12 7 9 1 66 21 122
2014 Client contact centre 23 27 22 7 5 13 2 60 14 46
2014 Communications or public affairs 30 32 5 16 8 8 0 68 26 37
2014 Access to information and privacy 21 17 35 11 10 7 0 40 23 29
2014 Science and technology 16 32 18 17 0 17 0 58 21 12
2014 Library services 26 30 12 6 7 17 1 68 17 152
2014 Administration and operations 28 32 17 11 2 7 2 66 15 86
2014 Human resources 45 46 10 0 0 0 0 90 0 30
2014 Financial management 31 54 16 0 0 0 0 84 0 19
2014 Materiel management 22 20 21 25 0 12 0 48 28 17
2014 Information management 32 30 13 8 9 6 1 67 18 114
2014 Information technology 16 42 16 13 13 0 0 58 25 55
2014 Evaluation 20 47 13 13 0 7 0 72 14 15
2014 Other services to the public 44 11 17 5 5 16 2 67 12 38
2014 None of the above 32 22 11 19 6 11 1 61 28 135

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 2 28 21 8 7 25 8 45 23 39
2017 Communications or public affairs 8 14 20 18 20 15 6 28 47 35
2017 Access to information and privacy 15 8 11 20 8 38 0 37 45 26
2017 Library services 10 22 16 14 8 27 4 46 31 134
2017 Administration and operations 11 31 21 7 8 17 6 54 19 68
2017 Human resources 13 30 22 7 0 20 8 60 10 39
2017 Financial management 9 24 18 9 0 27 13 55 14 22
2017 Materiel management 8 35 8 18 18 7 7 50 41 12
2017 Information management 24 19 10 16 4 22 5 60 26 58
2017 Information technology 13 28 13 15 4 21 7 56 25 54
2017 Policy 25 12 19 0 6 25 12 59 10 16
2017 Project management 7 28 31 3 3 21 7 48 9 29
2017 Other services to the public 10 23 18 10 10 27 2 46 28 40
2017 None of the above 11 18 20 16 11 22 2 38 35 123
2014 Client contact centre 10 18 24 21 4 18 5 37 32 46
2014 Communications or public affairs 19 22 11 19 8 13 8 52 34 37
2014 Access to information and privacy 3 28 13 30 10 15 0 37 47 29
2014 Science and technology 16 16 35 0 9 24 0 42 12 12
2014 Library services 9 23 17 18 12 20 3 41 38 152
2014 Administration and operations 15 24 20 10 10 19 1 49 26 86
2014 Human resources 13 33 16 7 3 25 3 64 14 30
2014 Financial management 5 44 25 11 5 5 5 54 17 19
2014 Materiel management 18 12 32 13 7 18 0 37 24 17
2014 Information management 14 23 19 13 11 16 3 47 30 114
2014 Information technology 5 24 22 16 11 14 7 37 35 55
2014 Evaluation 7 27 20 13 0 27 7 50 20 15
2014 Other services to the public 14 24 15 21 5 19 2 48 34 38
2014 None of the above 15 21 14 20 9 18 4 46 36 135

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 52 2 2 0 0 0 95 2 39
2017 Communications or public affairs 39 41 6 11 3 0 0 80 14 35
2017 Access to information and privacy 61 19 8 12 0 0 0 80 12 26
2017 Library services 42 37 8 8 4 1 0 80 13 134
2017 Administration and operations 48 40 2 6 4 0 0 88 10 68
2017 Human resources 33 47 17 2 0 0 0 80 2 39
2017 Financial management 50 46 4 0 0 0 0 96 0 22
2017 Materiel management 21 34 27 18 0 0 0 56 18 12
2017 Information management 50 40 2 5 4 0 0 89 9 58
2017 Information technology 45 46 7 2 0 0 0 91 2 54
2017 Policy 62 32 0 0 6 0 0 94 6 16
2017 Project management 44 38 10 7 0 0 0 83 7 29
2017 Other services to the public 52 35 8 5 0 0 0 87 5 40
2017 None of the above 45 38 8 5 4 0 0 83 9 123
2014 Client contact centre 44 47 9 0 0 0 0 91 0 46
2014 Communications or public affairs 46 43 3 3 5 0 0 89 8 37
2014 Access to information and privacy 18 49 17 13 3 0 0 66 17 29
2014 Science and technology 40 51 9 0 0 0 0 91 0 12
2014 Library services 46 36 7 7 2 1 0 83 10 152
2014 Administration and operations 40 49 7 3 2 0 0 89 5 86
2014 Human resources 51 42 7 0 0 0 0 93 0 29
2014 Financial management 53 31 10 6 0 0 0 84 6 19
2014 Materiel management 45 35 13 7 0 0 0 80 7 17
2014 Information management 48 40 6 4 2 0 0 88 6 114
2014 Information technology 36 40 11 11 2 0 0 76 13 55
2014 Evaluation 67 33 0 0 0 0 0 100 0 15
2014 Other services to the public 73 22 2 2 0 0 0 95 2 38
2014 None of the above 43 38 10 6 2 0 1 82 8 135
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 59 13 2 2 2 0 81 5 39
2017 Communications or public affairs 34 43 11 3 9 0 0 78 11 35
2017 Access to information and privacy 37 35 15 8 0 4 0 76 8 26
2017 Library services 38 40 11 5 5 1 0 80 9 134
2017 Administration and operations 40 40 12 3 6 0 0 79 9 68
2017 Human resources 30 54 11 2 0 2 0 86 2 39
2017 Financial management 42 36 13 0 9 0 0 78 9 22
2017 Materiel management 23 33 17 27 0 0 0 57 27 12
2017 Information management 50 34 6 4 2 2 3 88 6 58
2017 Information technology 39 36 17 6 2 0 2 76 8 54
2017 Policy 68 26 0 6 0 0 0 94 6 16
2017 Project management 45 45 7 0 3 0 0 90 3 29
2017 Other services to the public 40 32 12 16 0 0 0 72 16 40
2017 None of the above 42 34 12 5 6 1 0 76 12 123
2014 Client contact centre 42 37 13 5 0 2 0 82 5 46
2014 Communications or public affairs 57 19 8 5 8 0 3 78 14 37
2014 Access to information and privacy 26 37 23 6 7 0 0 63 13 29
2014 Science and technology 42 8 34 0 8 0 8 54 9 12
2014 Library services 32 40 15 9 5 0 0 72 14 152
2014 Administration and operations 39 35 10 11 3 1 2 76 14 87
2014 Human resources 36 34 10 13 3 0 3 73 17 30
2014 Financial management 20 48 15 17 0 0 0 68 17 19
2014 Materiel management 34 23 25 5 13 0 0 57 18 17
2014 Information management 39 37 16 4 3 1 0 76 8 114
2014 Information technology 37 31 20 5 4 0 4 70 10 55
2014 Evaluation 47 40 7 7 0 0 0 87 7 15
2014 Other services to the public 38 28 15 8 9 0 2 67 17 38
2014 None of the above 41 29 13 9 6 1 1 71 15 135

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 47 10 5 2 5 0 81 8 39
2017 Communications or public affairs 34 45 6 6 6 3 0 82 12 34
2017 Access to information and privacy 53 31 8 4 0 4 0 88 4 26
2017 Library services 51 26 10 6 3 3 1 80 10 133
2017 Administration and operations 46 39 5 6 5 0 0 85 10 68
2017 Human resources 43 50 5 0 0 2 0 95 0 39
2017 Financial management 46 31 18 0 0 4 0 81 0 22
2017 Materiel management 32 32 18 9 0 9 0 71 10 12
2017 Information management 51 40 6 0 0 2 2 94 0 58
2017 Information technology 42 41 6 6 0 2 4 88 6 54
2017 Policy 74 19 6 0 0 0 0 94 0 16
2017 Project management 49 41 7 0 3 0 0 90 3 29
2017 Other services to the public 49 31 12 5 2 0 0 80 8 40
2017 None of the above 50 27 9 6 6 3 0 79 12 122
2014 Client contact centre 43 30 15 7 2 3 0 75 10 46
2014 Communications or public affairs 57 19 8 8 3 5 0 80 11 37
2014 Access to information and privacy 30 34 20 17 0 0 0 63 17 29
2014 Science and technology 51 24 17 0 0 0 8 81 0 12
2014 Library services 40 36 13 4 4 3 1 78 8 152
2014 Administration and operations 39 40 10 4 1 5 2 84 5 87
2014 Human resources 40 44 10 3 4 0 0 84 7 30
2014 Financial management 40 54 6 0 0 0 0 94 0 19
2014 Materiel management 36 21 18 7 13 4 0 60 21 17
2014 Information management 46 35 8 4 3 3 1 85 7 114
2014 Information technology 42 40 7 9 2 0 0 82 11 55
2014 Evaluation 67 20 13 0 0 0 0 87 0 15
2014 Other services to the public 45 22 18 2 9 3 0 70 12 38
2014 None of the above 49 27 11 5 5 3 0 79 10 135

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 39 16 7 2 0 0 75 10 39
2017 Communications or public affairs 51 26 12 6 6 0 0 77 11 35
2017 Access to information and privacy 42 35 12 8 0 0 3 80 8 26
2017 Library services 43 33 7 7 6 4 1 79 14 134
2017 Administration and operations 44 32 14 6 4 0 0 76 10 68
2017 Human resources 43 50 0 7 0 0 0 93 7 39
2017 Financial management 58 28 14 0 0 0 0 86 0 22
2017 Materiel management 23 32 9 27 0 0 9 61 29 12
2017 Information management 46 49 0 0 2 0 3 98 2 58
2017 Information technology 37 47 5 2 7 2 0 85 9 54
2017 Policy 75 12 0 13 0 0 0 87 13 16
2017 Project management 31 55 3 7 3 0 0 86 10 29
2017 Other services to the public 40 40 10 5 5 0 0 80 10 40
2017 None of the above 45 32 7 10 6 1 0 77 16 123
2014 Client contact centre 48 20 17 12 0 3 0 70 12 46
2014 Communications or public affairs 54 19 8 13 5 0 0 73 19 37
2014 Access to information and privacy 33 30 17 16 0 3 0 66 17 29
2014 Science and technology 33 50 0 9 0 0 8 90 10 12
2014 Library services 41 33 13 9 5 0 0 74 13 152
2014 Administration and operations 40 43 3 7 2 2 3 87 10 87
2014 Human resources 40 40 13 3 4 0 0 80 7 30
2014 Financial management 55 30 10 5 0 0 0 85 5 19
2014 Materiel management 29 39 13 12 7 0 0 68 18 17
2014 Information management 46 33 10 2 5 4 0 82 8 113
2014 Information technology 40 31 16 9 4 0 0 71 13 55
2014 Evaluation 73 20 0 7 0 0 0 93 7 15
2014 Other services to the public 46 24 18 9 2 0 0 70 12 38
2014 None of the above 46 29 8 10 6 1 0 76 16 135

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 64 29 2 5 0 0 0 93 5 39
2017 Communications or public affairs 89 11 0 0 0 0 0 100 0 35
2017 Access to information and privacy 77 16 7 0 0 0 0 93 0 26
2017 Library services 81 14 2 2 0 1 1 96 2 134
2017 Administration and operations 70 26 4 0 0 0 0 96 0 67
2017 Human resources 77 23 0 0 0 0 0 100 0 39
2017 Financial management 96 4 0 0 0 0 0 100 0 22
2017 Materiel management 82 18 0 0 0 0 0 100 0 12
2017 Information management 84 14 0 2 0 0 0 98 2 56
2017 Information technology 66 26 2 6 0 0 0 93 6 54
2017 Policy 81 19 0 0 0 0 0 100 0 16
2017 Project management 75 18 4 4 0 0 0 92 4 28
2017 Other services to the public 75 20 2 2 0 0 0 95 2 40
2017 None of the above 86 10 2 1 0 1 0 97 1 123
2014 Client contact centre 81 16 2 0 0 0 0 98 0 46
2014 Communications or public affairs 76 21 3 0 0 0 0 97 0 37
2014 Access to information and privacy 80 17 3 0 0 0 0 97 0 29
2014 Science and technology 92 0 0 0 0 0 8 100 0 12
2014 Library services 81 15 1 3 0 0 0 96 3 152
2014 Administration and operations 86 12 0 1 0 0 2 99 1 86
2014 Human resources 89 8 3 0 0 0 0 97 0 30
2014 Financial management 79 15 0 0 6 0 0 94 6 19
2014 Materiel management 83 17 0 0 0 0 0 100 0 17
2014 Information management 82 12 2 1 1 1 1 96 2 114
2014 Information technology 78 22 0 0 0 0 0 100 0 55
2014 Evaluation 87 7 0 0 7 0 0 93 7 15
2014 Other services to the public 90 10 0 0 0 0 0 100 0 37
2014 None of the above 79 13 5 2 0 0 1 93 2 135

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 44 5 8 3 10 2 82 12 39
2017 Communications or public affairs 54 35 0 6 0 6 0 94 6 35
2017 Access to information and privacy 65 0 8 4 0 20 4 85 5 26
2017 Library services 49 30 4 4 5 6 3 86 10 134
2017 Administration and operations 57 27 5 1 5 3 1 88 7 68
2017 Human resources 31 45 12 2 0 3 7 84 3 39
2017 Financial management 65 26 9 0 0 0 0 91 0 22
2017 Materiel management 58 33 0 0 9 0 0 91 9 12
2017 Information management 72 14 0 2 2 2 9 96 4 58
2017 Information technology 41 22 7 6 5 13 6 77 14 54
2017 Policy 81 6 0 6 0 6 0 93 7 16
2017 Project management 55 38 0 0 0 0 7 100 0 29
2017 Other services to the public 47 23 10 5 2 2 10 80 8 40
2017 None of the above 56 18 11 2 4 3 5 81 7 122
2014 Client contact centre 41 32 13 5 3 4 2 78 8 46
2014 Communications or public affairs 57 27 3 0 5 5 3 91 6 37
2014 Access to information and privacy 38 31 17 0 6 0 8 75 7 29
2014 Science and technology 58 34 0 0 0 8 0 100 0 12
2014 Library services 44 24 8 6 5 4 10 78 12 152
2014 Administration and operations 59 15 6 7 3 1 10 82 11 87
2014 Human resources 55 28 0 0 0 0 17 100 0 30
2014 Financial management 40 39 10 6 5 0 0 79 11 19
2014 Materiel management 37 17 0 7 27 7 7 62 38 17
2014 Information management 56 17 5 3 7 5 6 83 11 114
2014 Information technology 47 23 9 9 5 5 0 75 16 55
2014 Evaluation 67 7 7 0 0 13 7 92 0 15
2014 Other services to the public 48 15 8 2 9 11 7 76 14 38
2014 None of the above 64 16 5 4 6 3 3 84 10 135

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 46 31 11 10 2 0 0 76 13 39
2017 Communications or public affairs 48 34 15 0 3 0 0 83 3 35
2017 Access to information and privacy 69 27 0 4 0 0 0 96 4 26
2017 Library services 51 31 9 5 2 1 1 83 7 134
2017 Administration and operations 65 19 3 7 5 0 0 85 12 68
2017 Human resources 46 45 2 7 0 0 0 90 7 39
2017 Financial management 54 37 9 0 0 0 0 91 0 22
2017 Materiel management 49 25 9 18 0 0 0 73 18 12
2017 Information management 74 21 4 2 0 0 0 95 2 58
2017 Information technology 46 41 11 0 2 0 0 87 2 54
2017 Policy 87 6 6 0 0 0 0 94 0 16
2017 Project management 66 31 0 0 3 0 0 97 3 29
2017 Other services to the public 52 33 5 5 2 0 2 87 8 40
2017 None of the above 54 26 8 4 6 2 0 82 10 122

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 35 14 2 2 5 0 81 5 39
2017 Communications or public affairs 56 32 3 0 0 9 0 97 0 35
2017 Access to information and privacy 65 20 11 0 4 0 0 85 4 26
2017 Library services 49 31 9 5 3 2 1 82 9 134
2017 Administration and operations 65 22 5 7 2 0 0 86 9 68
2017 Human resources 50 40 7 2 0 0 0 90 2 39
2017 Financial management 58 24 14 4 0 0 0 82 4 22
2017 Materiel management 39 34 18 0 0 9 0 81 0 12
2017 Information management 73 18 4 2 0 2 2 95 2 58
2017 Information technology 54 30 9 4 4 0 0 83 7 54
2017 Policy 81 19 0 0 0 0 0 100 0 16
2017 Project management 69 24 0 0 3 3 0 96 4 29
2017 Other services to the public 59 15 12 11 2 0 0 75 13 40
2017 None of the above 59 20 11 2 5 3 0 81 7 123

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 42 13 5 2 0 0 79 8 39
2017 Communications or public affairs 45 38 6 3 9 0 0 83 11 35
2017 Access to information and privacy 53 35 8 4 0 0 0 89 4 26
2017 Library services 46 32 10 8 4 0 0 78 12 133
2017 Administration and operations 56 29 5 6 4 0 0 85 10 68
2017 Human resources 46 45 5 5 0 0 0 90 5 39
2017 Financial management 49 33 14 0 4 0 0 82 4 22
2017 Materiel management 32 32 35 0 0 0 0 65 0 12
2017 Information management 65 27 2 5 0 0 2 93 5 58
2017 Information technology 55 34 7 2 2 0 0 89 4 54
2017 Policy 74 19 0 6 0 0 0 94 6 16
2017 Project management 52 38 7 0 3 0 0 90 3 29
2017 Other services to the public 47 27 13 10 2 0 0 75 13 40
2017 None of the above 53 28 10 3 6 0 0 80 9 123
2014 Client contact centre 44 35 17 2 3 0 0 78 5 45
2014 Communications or public affairs 60 16 5 13 3 0 3 78 16 37
2014 Access to information and privacy 49 25 10 3 13 0 0 73 16 29
2014 Science and technology 42 42 0 0 8 0 8 91 9 12
2014 Library services 44 32 11 10 3 1 0 77 13 152
2014 Administration and operations 53 28 9 2 2 1 4 86 5 87
2014 Human resources 43 34 10 10 4 0 0 77 13 30
2014 Financial management 30 55 15 0 0 0 0 85 0 19
2014 Materiel management 32 27 23 5 13 0 0 59 18 17
2014 Information management 54 29 9 5 3 1 0 83 7 114
2014 Information technology 46 33 14 2 6 0 0 78 7 55
2014 Evaluation 73 7 7 13 0 0 0 80 13 15
2014 Other services to the public 45 31 15 6 3 0 0 76 9 38
2014 None of the above 52 27 7 9 6 0 0 78 15 135
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 7 51 16 17 0 0 8 64 18 12
2017 Library services 14 41 18 14 0 9 4 63 16 22
2017 Administration and operations 14 55 0 7 9 0 16 82 18 13
2017 Human resources 31 38 8 0 0 8 15 90 0 13
2017 Financial management 26 47 9 0 0 18 0 89 0 11
2017 Information management 54 46 0 0 0 0 0 100 0 11
2017 Information technology 21 20 40 0 0 0 20 51 0 15
2017 None of the above 16 46 8 9 5 13 4 75 16 23
2014 Library services 36 43 14 7 0 0 0 78 7 14
2014 Administration and operations 25 40 24 0 5 5 0 69 6 20
2014 Human resources 20 61 20 0 0 0 0 80 0 10
2014 Information management 19 29 30 4 8 4 7 54 13 25
2014 Information technology 9 27 18 9 10 9 18 49 26 11
2014 None of the above 17 46 16 17 0 0 3 65 18 30

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 44 20 5 8 10 0 63 14 39
2017 Communications or public affairs 25 34 23 6 6 6 0 64 12 35
2017 Access to information and privacy 49 15 20 0 0 16 0 77 0 26
2017 Library services 25 34 13 6 5 17 0 71 14 134
2017 Administration and operations 24 41 10 9 11 6 0 69 21 68
2017 Human resources 24 39 18 10 2 7 0 67 13 39
2017 Financial management 23 40 24 4 4 5 0 66 9 22
2017 Materiel management 17 31 43 9 0 0 0 48 9 12
2017 Information management 31 38 17 2 4 9 0 75 6 58
2017 Information technology 20 30 28 7 9 4 2 53 17 54
2017 Policy 37 50 13 0 0 0 0 87 0 16
2017 Project management 28 52 10 3 3 3 0 82 7 29
2017 Other services to the public 22 45 10 15 5 2 0 69 21 40
2017 None of the above 25 30 12 11 12 10 0 61 25 123
2014 Client contact centre 10 37 23 11 2 17 0 57 16 46
2014 Communications or public affairs 24 19 21 19 0 16 0 52 22 37
2014 Access to information and privacy 12 27 21 17 13 10 0 43 33 29
2014 Science and technology 25 42 8 0 0 17 8 90 0 12
2014 Library services 22 29 19 10 8 11 1 58 20 152
2014 Administration and operations 13 41 21 14 3 8 0 58 19 87
2014 Human resources 10 53 10 13 0 14 0 73 15 30
2014 Financial management 0 48 38 0 5 10 0 53 6 19
2014 Materiel management 20 53 11 16 0 0 0 73 16 17
2014 Information management 20 30 19 10 7 13 1 58 20 114
2014 Information technology 7 36 13 20 15 9 0 48 38 55
2014 Evaluation 20 60 0 13 0 7 0 86 14 15
2014 Other services to the public 18 20 15 14 10 20 3 49 31 38
2014 None of the above 13 33 20 12 8 14 0 54 23 135

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 16 44 18 13 7 3 0 61 21 39
2017 Communications or public affairs 17 43 17 8 11 3 0 62 20 35
2017 Access to information and privacy 37 23 16 12 0 12 0 69 13 26
2017 Library services 22 32 18 12 7 9 0 59 20 134
2017 Administration and operations 26 38 16 7 9 3 0 67 17 68
2017 Human resources 23 44 23 5 2 3 0 69 7 39
2017 Financial management 23 35 33 0 4 5 0 61 5 22
2017 Materiel management 17 48 35 0 0 0 0 65 0 12
2017 Information management 24 43 12 10 7 3 0 69 18 58
2017 Information technology 20 24 26 22 4 3 0 46 27 54
2017 Policy 36 44 19 0 0 0 0 81 0 16
2017 Project management 25 48 21 3 3 0 0 72 7 29
2017 Other services to the public 27 28 13 23 8 3 0 56 31 40
2017 None of the above 22 34 17 11 12 5 0 58 23 123
2014 Client contact centre 8 32 25 24 3 8 0 43 29 46
2014 Communications or public affairs 19 32 16 16 5 11 0 58 24 37
2014 Access to information and privacy 15 7 17 34 17 11 0 25 56 29
2014 Science and technology 16 34 26 16 0 0 8 54 17 12
2014 Library services 21 29 20 12 14 4 0 52 27 152
2014 Administration and operations 12 34 31 15 6 3 0 48 21 87
2014 Human resources 11 45 25 6 4 8 0 61 11 30
2014 Financial management 0 43 30 17 5 5 0 45 23 19
2014 Materiel management 13 43 27 11 5 0 0 56 16 17
2014 Information management 17 30 17 18 11 6 0 50 31 114
2014 Information technology 7 34 17 21 19 2 0 42 41 55
2014 Evaluation 13 60 13 7 7 0 0 73 13 15
2014 Other services to the public 17 19 30 11 18 6 0 38 30 38
2014 None of the above 18 26 19 17 10 9 1 48 31 135

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 33 37 13 5 5 0 43 19 39
2017 Communications or public affairs 14 30 30 11 6 9 0 48 19 34
2017 Access to information and privacy 26 15 16 20 0 20 3 54 26 26
2017 Library services 16 25 22 14 8 16 0 49 25 134
2017 Administration and operations 22 34 17 10 8 7 3 62 20 68
2017 Human resources 13 44 30 2 0 10 0 64 3 39
2017 Financial management 13 52 26 4 0 5 0 68 5 22
2017 Materiel management 25 30 27 18 0 0 0 56 18 12
2017 Information management 16 46 17 7 5 9 0 68 13 58
2017 Information technology 17 21 22 13 11 13 4 45 29 54
2017 Policy 31 57 0 13 0 0 0 87 13 16
2017 Project management 17 41 21 10 3 7 0 63 15 29
2017 Other services to the public 15 32 13 20 15 5 0 49 37 40
2017 None of the above 16 32 17 15 12 7 0 52 30 123
2014 Client contact centre 4 20 39 17 0 20 0 30 22 46
2014 Communications or public affairs 14 30 22 16 8 11 0 49 27 37
2014 Access to information and privacy 8 14 24 30 17 8 0 24 51 29
2014 Science and technology 16 26 25 16 0 9 8 51 19 12
2014 Library services 14 24 16 18 16 11 0 43 38 151
2014 Administration and operations 9 35 29 12 4 11 0 49 18 87
2014 Human resources 3 34 29 19 0 14 0 44 22 30
2014 Financial management 0 15 60 10 5 10 0 17 17 19
2014 Materiel management 20 18 50 7 5 0 0 38 12 17
2014 Information management 13 26 20 21 12 9 0 43 36 114
2014 Information technology 9 26 18 23 15 9 0 38 42 55
2014 Evaluation 7 60 13 7 7 7 0 71 14 15
2014 Other services to the public 14 11 22 20 24 9 0 27 48 38
2014 None of the above 12 22 22 16 16 11 1 39 36 135

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 31 29 8 10 14 0 46 20 39
2017 Communications or public affairs 11 43 23 3 14 6 0 57 19 35
2017 Access to information and privacy 37 12 23 12 4 12 0 56 18 26
2017 Library services 23 25 20 10 8 14 0 55 21 134
2017 Administration and operations 28 30 19 6 11 6 0 62 17 68
2017 Human resources 18 52 16 12 0 2 0 71 12 39
2017 Financial management 26 23 33 4 0 14 0 57 5 22
2017 Materiel management 17 25 23 9 9 18 0 50 22 12
2017 Information management 24 38 19 10 4 5 0 65 15 58
2017 Information technology 17 19 24 15 9 16 0 42 29 54
2017 Policy 30 44 26 0 0 0 0 74 0 16
2017 Project management 21 38 20 10 7 3 0 61 17 29
2017 Other services to the public 22 27 10 21 15 5 0 52 38 40
2017 None of the above 18 31 15 14 16 7 0 52 31 122
2014 Client contact centre 13 27 27 11 5 17 0 48 19 46
2014 Communications or public affairs 24 27 17 16 3 13 0 59 22 37
2014 Access to information and privacy 3 24 15 27 18 13 0 32 51 29
2014 Science and technology 33 8 51 0 0 0 8 45 0 12
2014 Library services 21 30 17 12 10 10 0 56 24 152
2014 Administration and operations 23 30 18 14 4 11 0 60 20 87
2014 Human resources 15 53 20 6 0 6 0 72 7 30
2014 Financial management 5 44 20 16 10 5 0 52 28 19
2014 Materiel management 13 32 32 5 18 0 0 45 23 17
2014 Information management 21 28 17 12 13 9 0 54 27 114
2014 Information technology 9 16 22 24 15 14 0 30 45 55
2014 Evaluation 33 33 27 0 7 0 0 67 7 15
2014 Other services to the public 19 23 21 13 18 6 0 45 33 38
2014 None of the above 26 24 12 16 11 10 0 56 30 135

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 47 26 10 5 2 0 58 15 39
2017 Communications or public affairs 14 40 26 9 9 0 3 55 18 35
2017 Access to information and privacy 31 34 20 7 0 7 0 71 8 26
2017 Library services 15 30 17 15 10 14 0 51 29 133
2017 Administration and operations 21 33 24 12 8 3 0 55 20 67
2017 Human resources 15 50 23 7 2 2 0 66 10 39
2017 Financial management 31 33 13 18 0 5 0 67 19 22
2017 Materiel management 17 31 25 18 9 0 0 48 27 12
2017 Information management 10 65 9 9 7 0 0 75 16 58
2017 Information technology 19 27 25 13 11 6 0 48 26 53
2017 Policy 31 50 13 6 0 0 0 81 6 16
2017 Project management 14 52 14 17 3 0 0 66 21 29
2017 Other services to the public 10 40 15 18 15 3 0 51 33 40
2017 None of the above 16 33 19 11 15 5 0 52 28 123
2014 Client contact centre 10 33 32 16 5 4 0 45 23 46
2014 Communications or public affairs 14 41 21 13 8 3 0 56 22 37
2014 Access to information and privacy 12 21 17 30 17 3 0 34 49 29
2014 Science and technology 16 34 34 8 8 0 0 50 16 12
2014 Library services 15 35 10 21 15 4 0 52 38 151
2014 Administration and operations 14 41 20 16 7 3 0 56 24 87
2014 Human resources 11 47 29 6 3 3 0 60 10 30
2014 Financial management 0 54 25 10 0 10 0 60 12 19
2014 Materiel management 7 46 34 7 5 0 0 53 12 16
2014 Information management 14 31 22 12 17 4 0 46 30 113
2014 Information technology 7 38 20 20 11 4 0 47 32 55
2014 Evaluation 7 53 20 13 7 0 0 60 20 15
2014 Other services to the public 11 28 19 15 24 3 0 40 40 38
2014 None of the above 15 29 21 15 14 7 0 47 31 135
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 51 27 0 0 0 0 73 0 37
2017 Communications or public affairs 25 57 9 3 6 0 0 82 9 35
2017 Access to information and privacy 50 31 8 4 0 7 0 87 4 26
2017 Library services 27 48 9 10 3 3 0 77 13 132
2017 Administration and operations 34 38 19 3 3 3 0 74 6 68
2017 Human resources 35 58 2 2 0 2 0 95 2 39
2017 Financial management 32 41 18 4 0 5 0 77 5 22
2017 Materiel management 32 32 18 18 0 0 0 65 18 12
2017 Information management 29 53 14 2 2 0 0 82 4 58
2017 Information technology 34 44 9 9 4 0 0 78 13 54
2017 Policy 55 45 0 0 0 0 0 100 0 16
2017 Project management 45 34 18 3 0 0 0 79 3 29
2017 Other services to the public 27 48 15 5 5 0 0 75 10 40
2017 None of the above 23 50 10 8 8 1 0 74 16 122
2014 Client contact centre 18 46 23 9 3 2 0 65 12 46
2014 Communications or public affairs 22 41 21 11 5 0 0 62 16 37
2014 Access to information and privacy 18 48 23 7 0 3 0 69 7 29
2014 Science and technology 24 43 17 8 0 0 8 73 8 12
2014 Library services 25 34 18 12 10 1 0 60 23 152
2014 Administration and operations 22 45 20 6 3 2 1 69 10 87
2014 Human resources 21 63 10 6 0 0 0 84 6 30
2014 Financial management 5 75 5 10 0 5 0 84 10 19
2014 Materiel management 38 45 12 0 5 0 0 83 5 17
2014 Information management 21 36 23 10 7 2 0 59 18 114
2014 Information technology 18 40 26 9 7 0 0 58 16 55
2014 Evaluation 27 53 0 20 0 0 0 80 20 15
2014 Other services to the public 22 37 15 16 10 0 0 59 26 38
2014 None of the above 24 39 14 9 12 2 0 64 21 135

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 40 16 5 0 8 0 77 5 38
2017 Communications or public affairs 28 58 8 3 0 3 0 88 3 35
2017 Access to information and privacy 65 20 8 4 0 0 4 88 4 26
2017 Library services 39 50 5 2 1 2 0 91 4 133
2017 Administration and operations 32 47 14 3 1 3 0 81 5 68
2017 Human resources 20 60 5 2 0 12 0 92 3 39
2017 Financial management 13 60 18 4 0 5 0 77 4 22
2017 Materiel management 25 59 0 0 0 7 9 100 0 12
2017 Information management 48 36 11 2 0 3 0 87 2 58
2017 Information technology 42 43 8 0 2 3 2 90 2 53
2017 Policy 68 19 6 6 0 0 0 87 6 16
2017 Project management 28 65 3 3 0 0 0 93 3 29
2017 Other services to the public 50 32 13 5 0 0 0 82 5 40
2017 None of the above 40 37 13 4 2 4 0 81 6 121
2014 Client contact centre 31 48 12 5 0 4 0 83 5 45
2014 Communications or public affairs 33 46 5 3 3 11 0 88 6 37
2014 Access to information and privacy 43 41 13 0 3 0 0 83 3 29
2014 Science and technology 59 33 0 8 0 0 0 92 8 12
2014 Library services 38 37 16 3 1 6 0 79 4 152
2014 Administration and operations 29 41 17 0 1 12 0 79 1 87
2014 Human resources 20 48 20 6 0 6 0 73 7 30
2014 Financial management 15 53 21 6 0 5 0 72 6 19
2014 Materiel management 18 55 9 7 0 5 7 82 8 17
2014 Information management 36 43 9 3 0 8 1 87 3 114
2014 Information technology 33 38 22 2 2 4 0 74 4 55
2014 Evaluation 47 33 13 0 0 7 0 86 0 15
2014 Other services to the public 51 44 2 0 0 2 0 97 0 38
2014 None of the above 43 38 11 2 2 3 1 84 5 135

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 38 16 18 5 11 0 56 26 38
2017 Communications or public affairs 28 43 9 3 6 12 0 80 10 35
2017 Access to information and privacy 38 28 12 4 11 7 0 71 17 26
2017 Library services 23 36 15 12 5 9 0 66 18 134
2017 Administration and operations 32 40 13 6 4 4 0 76 10 68
2017 Human resources 38 45 10 2 0 5 0 87 3 39
2017 Financial management 26 39 21 5 0 5 4 72 5 22
2017 Materiel management 25 39 18 0 0 18 0 78 0 12
2017 Information management 28 47 14 10 2 0 0 74 12 58
2017 Information technology 28 39 11 9 7 2 4 70 18 54
2017 Policy 31 37 6 19 0 6 0 73 20 16
2017 Project management 38 38 3 10 7 4 0 79 17 29
2017 Other services to the public 22 40 28 8 0 2 0 64 8 40
2017 None of the above 19 34 9 15 13 8 2 59 31 122
2014 Client contact centre 34 19 30 5 2 8 3 59 7 45
2014 Communications or public affairs 24 49 14 8 0 5 0 77 8 37
2014 Access to information and privacy 15 37 16 13 7 7 4 59 22 29
2014 Science and technology 32 43 17 8 0 0 0 75 8 12
2014 Library services 25 34 16 9 10 5 1 63 20 152
2014 Administration and operations 32 40 7 11 6 3 2 75 18 87
2014 Human resources 51 35 15 0 0 0 0 85 0 30
2014 Financial management 5 62 13 15 0 0 5 70 16 19
2014 Materiel management 22 32 23 10 0 13 0 62 11 17
2014 Information management 31 38 14 5 5 6 0 74 11 114
2014 Information technology 24 43 13 11 5 2 2 70 17 55
2014 Evaluation 33 53 7 0 0 7 0 93 0 15
2014 Other services to the public 37 36 11 13 2 0 0 73 16 38
2014 None of the above 28 29 17 7 9 9 0 63 18 135

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 25 34 18 5 8 0 38 25 38
2017 Communications or public affairs 11 40 17 12 9 9 3 58 23 35
2017 Access to information and privacy 35 23 8 8 15 8 3 65 26 26
2017 Library services 15 41 17 9 7 9 0 62 18 133
2017 Administration and operations 18 39 17 9 4 9 4 66 15 67
2017 Human resources 21 37 19 7 5 10 2 65 14 39
2017 Financial management 13 60 4 13 0 9 0 81 14 22
2017 Materiel management 17 15 35 9 18 7 0 33 29 12
2017 Information management 15 50 10 12 2 10 0 73 16 58
2017 Information technology 24 31 18 6 7 13 0 64 15 54
2017 Policy 23 38 12 13 0 13 0 71 15 16
2017 Project management 7 38 21 10 3 21 0 57 17 29
2017 Other services to the public 15 33 25 13 10 5 0 50 24 40
2017 None of the above 13 28 18 17 8 13 2 48 30 122
2014 Client contact centre 19 37 22 7 0 12 3 67 8 45
2014 Communications or public affairs 33 27 19 13 3 5 0 63 17 37
2014 Access to information and privacy 25 27 15 13 13 7 0 56 29 29
2014 Science and technology 25 16 17 17 0 17 8 54 23 12
2014 Library services 18 40 15 11 8 7 2 63 21 152
2014 Administration and operations 18 30 24 11 6 10 2 55 18 87
2014 Human resources 54 38 8 0 0 0 0 92 0 30
2014 Financial management 20 42 18 15 0 5 0 66 16 19
2014 Materiel management 9 25 43 17 7 0 0 34 23 17
2014 Information management 22 32 21 9 7 7 2 60 17 114
2014 Information technology 11 36 23 13 9 7 0 51 23 55
2014 Evaluation 13 73 7 7 0 0 0 87 7 15
2014 Other services to the public 26 38 22 5 3 5 0 67 9 38
2014 None of the above 25 26 21 7 11 10 1 57 20 135

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 13 34 13 8 19 0 33 26 38
2017 Communications or public affairs 25 17 12 11 9 26 0 57 27 35
2017 Access to information and privacy 23 16 4 8 15 23 11 59 35 26
2017 Library services 17 32 15 11 10 13 2 58 25 134
2017 Administration and operations 25 17 28 6 10 10 4 49 19 68
2017 Human resources 23 26 30 10 2 7 3 54 13 39
2017 Financial management 5 39 25 9 4 18 0 53 17 22
2017 Materiel management 25 25 18 0 18 7 7 59 21 12
2017 Information management 17 22 23 9 12 12 5 47 26 57
2017 Information technology 13 28 18 7 9 13 11 54 22 54
2017 Policy 13 24 26 6 13 6 12 45 24 16
2017 Project management 17 20 24 10 17 10 0 42 30 29
2017 Other services to the public 10 30 13 25 7 12 2 47 38 40
2017 None of the above 15 23 16 15 19 7 4 44 38 122
2014 Client contact centre 11 24 23 21 5 12 5 42 31 45
2014 Communications or public affairs 14 22 16 16 13 19 0 44 36 37
2014 Access to information and privacy 11 14 15 24 20 7 11 29 53 29
2014 Science and technology 16 0 26 17 0 33 8 27 29 12
2014 Library services 12 23 22 17 10 15 1 42 32 151
2014 Administration and operations 6 16 28 16 17 12 4 26 40 87
2014 Human resources 15 35 10 24 0 16 0 60 29 30
2014 Financial management 10 33 16 20 11 10 0 47 35 19
2014 Materiel management 7 32 18 18 11 13 0 45 34 17
2014 Information management 12 18 19 15 15 18 2 39 37 114
2014 Information technology 7 18 22 16 18 14 4 31 42 55
2014 Evaluation 27 20 33 7 7 7 0 50 14 15
2014 Other services to the public 13 19 18 10 24 13 3 39 40 38
2014 None of the above 13 22 12 21 15 16 2 42 43 135

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 60 7 5 0 5 0 87 5 39
2017 Communications or public affairs 34 54 6 6 0 0 0 88 6 35
2017 Access to information and privacy 77 16 4 0 0 0 4 96 0 26
2017 Library services 55 28 5 7 1 2 1 86 8 134
2017 Administration and operations 47 42 6 3 0 1 0 91 3 68
2017 Human resources 43 42 5 10 0 0 0 85 10 39
2017 Financial management 59 37 0 0 0 5 0 100 0 22
2017 Materiel management 50 50 0 0 0 0 0 100 0 12
2017 Information management 45 39 12 3 0 0 0 85 3 58
2017 Information technology 41 37 9 5 4 2 2 81 9 54
2017 Policy 55 32 13 0 0 0 0 87 0 16
2017 Project management 45 48 4 0 3 0 0 93 3 29
2017 Other services to the public 63 25 7 0 0 2 3 92 0 40
2017 None of the above 50 34 8 2 2 3 1 88 4 123
2014 Client contact centre 44 33 19 2 2 0 0 77 4 46
2014 Communications or public affairs 59 13 14 13 0 0 0 73 13 37
2014 Access to information and privacy 52 20 8 13 3 3 0 75 17 29
2014 Science and technology 83 9 0 0 0 0 8 100 0 12
2014 Library services 49 31 8 5 5 1 1 82 10 151
2014 Administration and operations 54 35 4 4 2 0 0 89 7 87
2014 Human resources 37 50 6 6 0 0 0 88 6 30
2014 Financial management 36 49 5 6 0 5 0 89 6 19
2014 Materiel management 68 23 0 9 0 0 0 91 9 17
2014 Information management 53 31 6 3 3 0 4 87 6 114
2014 Information technology 55 34 5 5 0 0 0 89 5 55
2014 Evaluation 67 20 7 7 0 0 0 87 7 15
2014 Other services to the public 65 16 11 0 5 0 3 84 5 38
2014 None of the above 52 33 7 3 1 2 3 89 3 135

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 39 8 0 0 0 0 92 0 39
2017 Communications or public affairs 63 31 3 0 0 3 0 97 0 35
2017 Access to information and privacy 81 12 7 0 0 0 0 93 0 26
2017 Library services 64 27 4 3 0 1 0 93 3 134
2017 Administration and operations 69 25 6 0 0 0 0 94 0 68
2017 Human resources 72 23 5 0 0 0 0 95 0 39
2017 Financial management 78 22 0 0 0 0 0 100 0 22
2017 Materiel management 66 34 0 0 0 0 0 100 0 12
2017 Information management 60 31 2 5 0 0 2 93 5 58
2017 Information technology 58 31 4 0 2 6 0 94 2 54
2017 Policy 68 32 0 0 0 0 0 100 0 16
2017 Project management 65 31 3 0 0 0 0 97 0 29
2017 Other services to the public 65 22 3 5 0 0 5 92 5 40
2017 None of the above 65 25 7 2 1 0 1 90 2 123
2014 Client contact centre 54 40 2 2 0 0 2 96 2 46
2014 Communications or public affairs 68 16 8 5 0 3 0 86 5 37
2014 Access to information and privacy 59 35 6 0 0 0 0 94 0 29
2014 Science and technology 91 9 0 0 0 0 0 100 0 12
2014 Library services 58 29 5 1 1 2 4 92 3 152
2014 Administration and operations 69 25 2 0 0 3 2 98 0 87
2014 Human resources 76 24 0 0 0 0 0 100 0 30
2014 Financial management 70 15 5 5 0 5 0 89 6 19
2014 Materiel management 72 28 0 0 0 0 0 100 0 17
2014 Information management 68 23 3 3 1 1 1 93 4 114
2014 Information technology 62 23 7 2 0 2 4 91 2 55
2014 Evaluation 73 20 7 0 0 0 0 93 0 15
2014 Other services to the public 63 20 10 2 0 0 3 87 3 38
2014 None of the above 61 26 4 2 0 4 3 93 2 135

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 16 54 18 2 7 2 0 71 10 39
2017 Communications or public affairs 25 52 14 0 6 3 0 80 6 35
2017 Access to information and privacy 34 24 8 19 8 7 0 62 29 26
2017 Library services 17 34 16 14 13 5 0 54 29 134
2017 Administration and operations 45 30 18 6 1 0 0 74 8 68
2017 Human resources 23 39 21 12 0 2 2 65 13 39
2017 Financial management 18 56 22 4 0 0 0 74 4 22
2017 Materiel management 23 50 18 0 9 0 0 73 9 12
2017 Information management 28 31 17 12 7 5 0 62 20 58
2017 Information technology 18 33 26 15 4 4 0 54 19 54
2017 Policy 42 32 12 13 0 0 0 75 13 16
2017 Project management 21 45 17 10 7 0 0 66 17 29
2017 Other services to the public 12 43 5 10 25 5 0 58 37 40
2017 None of the above 21 30 16 18 12 3 1 53 30 123
2014 Client contact centre 19 36 22 14 5 4 0 57 20 46
2014 Communications or public affairs 41 32 13 3 5 5 0 77 9 37
2014 Access to information and privacy 11 30 16 13 17 10 3 47 34 29
2014 Science and technology 16 43 25 0 0 16 0 70 0 12
2014 Library services 16 32 18 12 15 5 2 52 29 151
2014 Administration and operations 30 31 24 9 2 4 0 64 11 86
2014 Human resources 21 55 14 6 0 3 0 79 7 30
2014 Financial management 20 54 15 5 0 5 0 78 6 19
2014 Materiel management 30 21 16 13 7 7 7 58 23 17
2014 Information management 23 36 18 8 8 5 2 63 17 114
2014 Information technology 9 40 18 22 9 0 2 50 31 55
2014 Evaluation 20 47 7 13 7 7 0 71 21 15
2014 Other services to the public 22 23 13 12 30 0 0 45 42 38
2014 None of the above 20 28 15 14 11 7 4 54 28 135

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 40 21 13 13 2 2 52 27 39
2017 Communications or public affairs 17 41 9 14 9 8 3 65 25 35
2017 Access to information and privacy 18 20 27 16 16 0 3 39 32 26
2017 Library services 10 19 17 20 25 5 4 32 49 134
2017 Administration and operations 20 25 19 20 10 3 3 48 32 68
2017 Human resources 10 33 10 28 14 0 5 46 44 39
2017 Financial management 16 23 22 22 9 0 8 42 34 22
2017 Materiel management 17 8 31 27 18 0 0 24 44 12
2017 Information management 12 31 16 24 15 2 0 44 40 58
2017 Information technology 11 22 13 30 18 4 2 36 51 54
2017 Policy 18 32 31 13 6 0 0 50 19 16
2017 Project management 24 35 7 7 14 10 3 69 23 29
2017 Other services to the public 12 26 25 8 30 0 0 37 38 40
2017 None of the above 10 24 17 20 22 3 3 37 45 123
2014 Client contact centre 8 31 27 15 12 4 4 43 29 46
2014 Communications or public affairs 19 27 19 19 8 3 5 50 30 37
2014 Access to information and privacy 14 24 18 6 24 7 7 43 36 29
2014 Science and technology 16 17 25 17 0 8 17 44 23 12
2014 Library services 14 16 13 18 25 6 7 34 50 151
2014 Administration and operations 18 27 17 11 21 4 2 48 34 87
2014 Human resources 8 41 25 6 10 0 10 55 18 30
2014 Financial management 0 16 59 5 15 5 0 17 21 19
2014 Materiel management 0 27 18 7 41 0 7 29 51 17
2014 Information management 21 20 17 17 22 1 2 42 41 114
2014 Information technology 4 22 25 14 27 4 4 28 45 55
2014 Evaluation 13 40 13 20 7 0 7 57 28 15
2014 Other services to the public 8 15 18 16 37 3 2 24 56 38
2014 None of the above 19 22 17 14 18 5 5 45 36 135

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 7 51 26 8 0 8 0 63 8 38
2017 Communications or public affairs 34 40 9 9 9 0 0 74 17 35
2017 Access to information and privacy 26 32 24 4 7 4 3 62 12 26
2017 Library services 13 42 22 10 5 7 1 60 17 134
2017 Administration and operations 20 47 22 0 8 3 0 69 8 68
2017 Human resources 16 63 16 3 2 0 0 79 5 39
2017 Financial management 18 56 17 4 0 5 0 77 5 22
2017 Materiel management 25 41 18 0 0 16 0 79 0 12
2017 Information management 20 52 14 5 3 3 2 76 9 58
2017 Information technology 21 37 19 5 9 7 2 63 16 54
2017 Policy 42 39 19 0 0 0 0 81 0 16
2017 Project management 17 62 17 0 3 0 0 80 3 29
2017 Other services to the public 22 33 20 12 8 5 0 57 21 40
2017 None of the above 19 43 19 11 6 2 1 64 17 123

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 59 17 0 0 5 0 82 0 39
2017 Communications or public affairs 31 43 9 0 0 17 0 89 0 35
2017 Access to information and privacy 38 31 19 8 0 4 0 72 8 26
2017 Library services 33 33 19 5 2 7 0 72 8 134
2017 Administration and operations 39 44 9 3 1 1 2 86 5 67
2017 Human resources 33 49 13 2 0 2 0 84 2 39
2017 Financial management 41 42 13 0 0 4 0 86 0 22
2017 Materiel management 32 25 18 0 8 18 0 69 9 12
2017 Information management 44 42 10 0 2 2 0 88 2 57
2017 Information technology 32 46 11 4 2 2 4 83 6 54
2017 Policy 19 62 13 6 0 0 0 81 6 16
2017 Project management 28 45 7 7 0 10 3 84 8 29
2017 Other services to the public 28 32 28 7 2 2 0 61 10 40
2017 None of the above 29 42 15 4 5 5 0 75 9 123
2014 Client contact centre 31 48 14 0 0 7 0 85 0 46
2014 Communications or public affairs 46 27 13 3 0 11 0 82 3 37
2014 Access to information and privacy 25 30 20 4 7 14 0 64 13 29
2014 Science and technology 33 51 8 0 0 8 0 91 0 12
2014 Library services 32 36 15 7 4 6 1 73 11 152
2014 Administration and operations 34 40 17 1 1 7 0 79 2 87
2014 Human resources 37 49 7 3 0 3 0 89 3 30
2014 Financial management 20 59 16 5 0 0 0 79 5 19
2014 Materiel management 36 41 10 7 7 0 0 77 13 17
2014 Information management 36 36 15 7 1 5 0 76 8 114
2014 Information technology 31 38 14 4 0 13 0 79 4 55
2014 Evaluation 27 60 7 0 0 7 0 93 0 15
2014 Other services to the public 36 25 21 0 7 11 0 69 8 38
2014 None of the above 27 34 22 5 4 8 0 66 10 135

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 71 8 2 0 5 0 89 3 39
2017 Communications or public affairs 25 55 11 0 6 3 0 83 6 35
2017 Access to information and privacy 43 30 16 7 0 4 0 76 8 26
2017 Library services 28 46 14 5 3 5 0 78 8 133
2017 Administration and operations 43 38 10 3 3 1 0 83 6 67
2017 Human resources 36 59 3 2 0 0 0 95 2 39
2017 Financial management 30 53 9 9 0 0 0 82 9 22
2017 Materiel management 39 27 34 0 0 0 0 66 0 12
2017 Information management 40 46 13 0 0 2 0 87 0 58
2017 Information technology 39 46 7 2 2 2 2 89 4 54
2017 Policy 50 31 19 0 0 0 0 81 0 16
2017 Project management 28 59 10 0 3 0 0 86 3 29
2017 Other services to the public 28 52 13 5 2 0 0 80 8 40
2017 None of the above 28 44 17 5 4 2 0 74 9 123
2014 Client contact centre 24 50 14 2 0 10 0 82 2 46
2014 Communications or public affairs 41 43 11 3 3 0 0 84 5 37
2014 Access to information and privacy 25 37 24 0 7 7 0 67 7 29
2014 Science and technology 42 32 18 0 0 8 0 80 0 12
2014 Library services 29 39 20 4 5 4 0 70 9 152
2014 Administration and operations 37 43 13 3 0 4 0 83 4 87
2014 Human resources 41 47 3 6 0 3 0 90 7 30
2014 Financial management 30 50 10 11 0 0 0 79 11 19
2014 Materiel management 45 37 12 7 0 0 0 82 7 17
2014 Information management 38 34 15 4 4 6 0 76 9 113
2014 Information technology 33 42 16 2 2 5 0 79 4 55
2014 Evaluation 27 53 13 7 0 0 0 80 7 15
2014 Other services to the public 30 30 19 3 5 10 2 69 9 38
2014 None of the above 32 40 18 6 2 2 0 73 9 135

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 58 7 0 2 0 0 90 2 39
2017 Communications or public affairs 54 32 9 6 0 0 0 86 6 35
2017 Access to information and privacy 58 35 7 0 0 0 0 93 0 26
2017 Library services 38 49 7 1 4 1 0 87 6 134
2017 Administration and operations 53 31 9 3 4 0 0 84 8 68
2017 Human resources 41 52 7 0 0 0 0 93 0 39
2017 Financial management 44 46 9 0 0 0 0 91 0 22
2017 Materiel management 39 53 8 0 0 0 0 92 0 12
2017 Information management 51 38 9 2 0 0 0 89 2 57
2017 Information technology 48 44 3 2 2 0 0 93 4 54
2017 Policy 48 52 0 0 0 0 0 100 0 16
2017 Project management 49 45 0 7 0 0 0 93 7 29
2017 Other services to the public 47 36 7 5 5 0 0 83 10 40
2017 None of the above 42 33 7 9 8 1 0 75 17 123
2014 Client contact centre 33 48 19 0 0 0 0 81 0 45
2014 Communications or public affairs 41 46 8 3 3 0 0 87 5 37
2014 Access to information and privacy 30 34 23 3 10 0 0 63 13 29
2014 Science and technology 50 33 9 0 0 8 0 90 0 12
2014 Library services 38 37 14 7 4 0 0 75 12 152
2014 Administration and operations 44 43 10 1 1 0 0 87 2 87
2014 Human resources 40 60 0 0 0 0 0 100 0 30
2014 Financial management 35 54 5 6 0 0 0 89 6 19
2014 Materiel management 43 29 16 12 0 0 0 72 12 17
2014 Information management 43 38 12 4 2 1 0 81 6 114
2014 Information technology 38 40 11 9 0 2 0 80 9 55
2014 Evaluation 60 33 7 0 0 0 0 93 0 15
2014 Other services to the public 50 25 22 3 0 0 0 76 3 37
2014 None of the above 37 43 11 4 4 0 0 80 8 135

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 62 12 2 2 0 0 83 5 39
2017 Communications or public affairs 28 43 20 6 0 3 0 74 6 35
2017 Access to information and privacy 42 27 23 8 0 0 0 69 8 26
2017 Library services 26 41 16 7 7 3 0 69 14 134
2017 Administration and operations 51 25 13 6 5 0 0 76 11 68
2017 Human resources 36 47 10 3 2 2 0 85 5 39
2017 Financial management 48 39 13 0 0 0 0 87 0 22
2017 Materiel management 39 25 27 9 0 0 0 65 9 12
2017 Information management 41 41 9 5 4 0 0 82 9 58
2017 Information technology 34 40 21 2 2 2 0 75 4 53
2017 Policy 42 38 13 6 0 0 0 81 6 16
2017 Project management 42 31 24 0 3 0 0 73 3 29
2017 Other services to the public 32 40 12 10 5 0 0 72 15 40
2017 None of the above 31 39 12 7 11 1 0 70 18 123
2014 Client contact centre 16 43 30 8 0 3 0 61 8 46
2014 Communications or public affairs 27 35 24 8 5 0 0 62 13 37
2014 Access to information and privacy 11 29 24 30 6 0 0 40 37 29
2014 Science and technology 32 34 18 16 0 0 0 66 16 12
2014 Library services 18 35 23 14 8 1 0 54 23 152
2014 Administration and operations 21 48 14 12 3 2 0 70 16 87
2014 Human resources 21 49 16 13 0 0 0 71 13 30
2014 Financial management 5 45 34 11 5 0 0 50 16 19
2014 Materiel management 25 48 12 5 7 4 0 76 12 17
2014 Information management 26 36 18 9 8 3 0 64 17 114
2014 Information technology 20 27 27 13 11 2 0 48 24 55
2014 Evaluation 27 47 20 0 7 0 0 73 7 15
2014 Other services to the public 25 16 38 5 16 0 0 40 21 38
2014 None of the above 24 31 24 13 7 2 0 56 20 135

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 60 18 5 2 0 0 75 7 39
2017 Communications or public affairs 32 43 17 3 3 3 0 77 6 35
2017 Access to information and privacy 46 27 19 8 0 0 0 73 8 26
2017 Library services 29 41 16 7 6 1 0 71 13 134
2017 Administration and operations 50 25 16 6 3 0 0 75 9 68
2017 Human resources 37 51 5 5 2 0 0 88 8 38
2017 Financial management 48 39 13 0 0 0 0 87 0 22
2017 Materiel management 39 34 27 0 0 0 0 73 0 12
2017 Information management 35 46 9 9 2 0 0 80 11 58
2017 Information technology 34 37 19 5 2 4 0 73 8 54
2017 Policy 42 32 12 13 0 0 0 75 13 16
2017 Project management 45 38 13 3 0 0 0 83 3 29
2017 Other services to the public 32 35 18 10 5 0 0 67 15 40
2017 None of the above 28 40 9 11 11 1 0 69 22 123
2014 Client contact centre 12 56 29 0 0 3 0 70 0 46
2014 Communications or public affairs 27 41 24 3 5 0 0 68 8 37
2014 Access to information and privacy 11 26 34 23 6 0 0 36 30 29
2014 Science and technology 16 42 26 16 0 0 0 58 16 12
2014 Library services 20 32 25 15 8 0 0 52 23 152
2014 Administration and operations 23 50 13 10 3 1 0 74 13 87
2014 Human resources 21 56 19 4 0 0 0 77 4 30
2014 Financial management 5 45 34 11 5 0 0 50 16 19
2014 Materiel management 25 45 12 18 0 0 0 70 18 17
2014 Information management 30 36 13 11 7 3 0 68 19 114
2014 Information technology 16 33 25 16 7 2 0 50 24 55
2014 Evaluation 27 47 20 7 0 0 0 73 7 15
2014 Other services to the public 22 21 31 10 16 0 0 43 26 38
2014 None of the above 22 39 18 14 5 1 0 62 19 135

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 37 15 5 2 0 2 77 8 39
2017 Communications or public affairs 43 31 6 11 3 6 0 79 15 35
2017 Access to information and privacy 60 4 16 12 0 8 0 69 13 25
2017 Library services 34 33 9 13 5 6 1 73 18 134
2017 Administration and operations 52 27 13 3 3 0 2 80 6 67
2017 Human resources 38 45 12 3 2 0 0 83 5 39
2017 Financial management 42 32 18 0 0 8 0 80 0 22
2017 Materiel management 21 34 9 27 0 9 0 61 29 12
2017 Information management 51 26 9 9 4 2 0 78 13 57
2017 Information technology 28 30 27 6 6 4 0 60 12 54
2017 Policy 56 6 19 0 12 6 0 66 13 16
2017 Project management 32 38 14 10 0 3 3 75 11 29
2017 Other services to the public 30 30 20 12 5 2 0 62 18 40
2017 None of the above 38 26 13 9 9 2 2 67 19 123
2014 Client contact centre 31 39 15 4 7 5 0 73 11 46
2014 Communications or public affairs 30 25 24 13 3 5 0 57 17 37
2014 Access to information and privacy 17 17 29 17 13 7 0 37 32 29
2014 Science and technology 25 40 26 0 9 0 0 65 9 12
2014 Library services 25 32 17 11 9 6 1 61 21 152
2014 Administration and operations 35 26 15 11 8 3 1 65 20 86
2014 Human resources 40 35 15 3 7 0 0 75 10 30
2014 Financial management 15 30 20 35 0 0 0 45 35 19
2014 Materiel management 18 34 21 13 13 0 0 53 27 17
2014 Information management 36 28 12 5 13 6 1 68 19 114
2014 Information technology 18 29 16 17 11 5 4 52 30 55
2014 Evaluation 53 27 13 0 7 0 0 80 7 15
2014 Other services to the public 22 18 19 10 24 8 0 43 36 38
2014 None of the above 28 25 20 15 7 4 1 56 23 135
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Client contact centre 15 54 31 39
2017 Communications or public affairs 17 52 31 35
2017 Access to information and privacy 16 38 46 26
2017 Library services 14 54 32 134
2017 Administration and operations 21 44 35 68
2017 Human resources 25 48 27 39
2017 Financial management 22 47 31 22
2017 Materiel management 9 48 43 12
2017 Information management 19 54 27 58
2017 Information technology 24 42 34 54
2017 Policy 37 38 25 16
2017 Project management 20 39 41 29
2017 Other services to the public 15 50 35 40
2017 None of the above 19 44 37 123
2014 Client contact centre 23 51 26 46
2014 Communications or public affairs 21 43 35 37
2014 Access to information and privacy 41 27 31 29
2014 Science and technology 25 57 18 12
2014 Library services 23 43 34 152
2014 Administration and operations 35 38 27 87
2014 Human resources 29 54 17 30
2014 Financial management 45 30 25 19
2014 Materiel management 57 16 28 17
2014 Information management 29 45 26 114
2014 Information technology 11 44 46 55
2014 Evaluation 33 47 20 15
2014 Other services to the public 23 33 44 38
2014 None of the above 27 39 35 135

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Library services 42 15 17 5 16 5 19
2017 Administration and operations 37 28 21 0 14 0 14
2017 Human resources 21 10 39 0 30 0 10
2017 Information management 26 18 47 0 10 0 11
2017 Information technology 23 15 54 0 8 0 13
2017 None of the above 18 22 21 12 18 9 23
2014 Client contact centre 29 41 29 0 9999 0 10
2014 Access to information and privacy 41 0 40 0 9999 19 12
2014 Library services 8 19 23 25 9999 26 33
2014 Administration and operations 9 31 35 3 9999 21 31
2014 Information management 22 8 38 6 9999 27 32
2014 None of the above 23 26 32 3 9999 17 37
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Communications or public affairs 14 86 35
2017 Library services 13 87 134
2017 Administration and operations 14 86 67
2017 Information management 12 88 58
2017 Information technology 10 90 54
2017 Project management 24 76 29
2017 Other services to the public 14 86 40
2017 None of the above 23 77 123
2014 Client contact centre 11 89 46
2014 Communications or public affairs 27 73 37
2014 Access to information and privacy 20 80 29
2014 Library services 12 88 152
2014 Administration and operations 17 83 87
2014 Information management 14 86 114
2014 Information technology 14 86 55
2014 None of the above 15 85 134

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Library services 55 18
2017 None of the above 49 28
2014 Communications or public affairs 60 10
2014 Library services 72 18
2014 Information management 64 16
2014 None of the above 53 20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Library services 38 18
2017 None of the above 64 28
2014 Communications or public affairs 50 10
2014 Library services 33 18
2014 Administration and operations 81 14
2014 Information management 60 16
2014 None of the above 38 20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Library services 0 18
2017 None of the above 0 28
2014 Communications or public affairs 0 10
2014 Library services 0 18
2014 Administration and operations 0 14
2014 Information management 0 16
2014 None of the above 0 20

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Library services 0 18
2017 None of the above 0 28
2014 Communications or public affairs 0 10
2014 Information management 0 16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Library services 50 18
2017 None of the above 58 28
2014 Library services 38 18
2014 Administration and operations 33 14
2014 Information management 42 16
2014 None of the above 44 20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Library services 27 18
2017 None of the above 24 28
2014 Library services 30 18
2014 Administration and operations 43 14
2014 Information management 32 16
2014 None of the above 40 20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Library services 29 18
2017 None of the above 50 28
2014 Library services 43 18
2014 Administration and operations 41 14
2014 Information management 51 16
2014 None of the above 38 20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Library services 34 18
2017 None of the above 33 28
2014 Library services 46 18
2014 Information management 43 16
2014 None of the above 30 20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 None of the above 30 28
2014 Library services 26 18
2014 Administration and operations 39 14
2014 None of the above 24 20

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Library services 54 18
2017 None of the above 49 28
2014 Communications or public affairs 60 10
2014 Library services 56 18
2014 Administration and operations 51 14
2014 Information management 51 16
2014 None of the above 46 20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 None of the above 22 28
2014 Library services 28 18
2014 None of the above 24 20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Library services 0 18
2017 None of the above 0 28
2014 Communications or public affairs 0 10
2014 Library services 0 18
2014 Administration and operations 0 14
2014 Information management 0 16
2014 None of the above 0 20

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 None of the above 47 28
2014 Library services 45 18
2014 Administration and operations 59 14
2014 Information management 58 16
2014 None of the above 35 20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Library services 34 18
2017 None of the above 29 28
2014 None of the above 25 20

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 None of the above 22 28
2014 Communications or public affairs 0 10
2014 Library services 38 18
2014 Information management 0 16

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Library services 62 18
2017 None of the above 51 28
2014 Library services 44 18
2014 Administration and operations 55 14
2014 Information management 45 16
2014 None of the above 56 20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 None of the above 28 28
2014 Administration and operations 35 14

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 None of the above 18 28
2014 Communications or public affairs 0 10

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 None of the above 33 28
2014 Communications or public affairs 0 10
2014 None of the above 0 20

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Library services 27 18
2017 None of the above 28 28
2014 Information management 36 16

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 None of the above 20 25
2014 Information management 0 16

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Library services 0 17
2014 Library services 0 16
2014 Administration and operations 0 14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Library services 0 17

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 None of the above 24 25
2014 Communications or public affairs 0 10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 None of the above 32 25

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 None of the above 20 25

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Library services 43 17
2017 None of the above 35 25
2014 Library services 41 16
2014 Administration and operations 48 14
2014 Information management 55 16
2014 None of the above 42 19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Library services 0 17
2014 Communications or public affairs 0 10
2014 Library services 0 16
2014 Administration and operations 0 14
2014 Information management 0 16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Library services 40 17
2017 None of the above 44 25
2014 Communications or public affairs 50 10
2014 Library services 32 16
2014 Administration and operations 61 14
2014 Information management 62 16
2014 None of the above 55 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Library services 0 17

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Library services 100 0 18
2017 None of the above 96 4 28

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 23 23 3 0 38 2 56 5 39
2017 Communications or public affairs 8 21 3 14 8 37 9 53 41 35
2017 Access to information and privacy 8 19 27 4 0 28 15 46 7 26
2017 Library services 12 14 20 5 6 35 8 45 20 134
2017 Administration and operations 20 21 19 2 6 21 12 61 11 68
2017 Human resources 8 40 15 2 2 28 5 71 7 39
2017 Financial management 0 21 30 0 0 49 0 42 0 22
2017 Materiel management 9 0 18 27 0 39 8 17 50 12
2017 Information management 18 14 17 0 10 31 10 54 17 58
2017 Information technology 20 15 13 6 4 31 11 61 16 54
2017 Policy 6 25 5 13 0 38 12 63 26 16
2017 Project management 11 10 24 3 7 35 10 39 18 29
2017 Other services to the public 7 13 15 10 7 27 20 38 33 40
2017 None of the above 14 12 18 10 11 28 8 41 31 123
2014 Client contact centre 20 13 17 4 3 36 7 58 11 46
2014 Communications or public affairs 5 11 16 8 0 46 14 40 20 37
2014 Access to information and privacy 12 10 23 10 3 34 8 37 23 29
2014 Science and technology 16 9 8 0 9 42 16 60 21 12
2014 Library services 10 16 23 8 4 33 6 42 20 152
2014 Administration and operations 10 14 14 8 5 39 11 47 25 87
2014 Human resources 6 37 16 0 0 31 10 73 0 30
2014 Financial management 10 17 25 5 0 35 8 47 10 19
2014 Materiel management 25 23 16 13 5 18 0 59 22 17
2014 Information management 14 15 15 5 6 38 8 52 21 114
2014 Information technology 9 13 20 4 4 40 11 45 15 55
2014 Evaluation 7 33 26 7 0 20 7 55 9 15
2014 Other services to the public 19 9 13 5 2 34 18 58 15 38
2014 None of the above 13 12 24 9 5 30 8 40 22 135

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 48 26 0 0 13 0 70 0 39
2017 Communications or public affairs 17 35 12 8 6 23 0 67 18 35
2017 Access to information and privacy 42 8 31 8 0 8 3 56 9 26
2017 Library services 19 36 14 4 5 22 2 71 11 133
2017 Administration and operations 28 32 18 2 3 13 4 73 5 68
2017 Human resources 18 53 17 5 0 7 0 77 5 39
2017 Financial management 0 48 28 0 0 23 0 63 0 22
2017 Materiel management 16 18 18 18 0 23 8 49 26 12
2017 Information management 30 31 16 3 7 10 3 70 12 58
2017 Information technology 29 26 21 2 2 19 2 69 5 53
2017 Policy 24 26 18 13 0 12 6 62 16 16
2017 Project management 32 27 14 3 7 14 3 71 12 29
2017 Other services to the public 26 33 17 2 5 12 5 70 9 40
2017 None of the above 19 28 15 10 8 20 0 59 22 123
2014 Client contact centre 20 26 19 4 3 26 2 64 9 46
2014 Communications or public affairs 19 16 29 11 0 24 0 47 14 37
2014 Access to information and privacy 18 18 34 7 3 17 3 45 13 29
2014 Science and technology 25 25 25 0 0 25 0 67 0 12
2014 Library services 20 22 25 9 4 20 0 53 16 152
2014 Administration and operations 16 41 14 9 3 13 4 68 15 87
2014 Human resources 11 47 22 3 0 16 0 69 4 30
2014 Financial management 5 49 10 16 0 20 0 67 20 19
2014 Materiel management 30 34 0 25 0 12 0 72 28 17
2014 Information management 26 28 17 6 4 18 1 66 12 114
2014 Information technology 9 35 22 7 0 27 0 60 10 55
2014 Evaluation 27 47 20 0 0 7 0 79 0 15
2014 Other services to the public 27 24 23 2 2 18 3 65 6 38
2014 None of the above 19 24 22 7 5 21 1 56 15 135
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 50 18 10 5 0 4 65 16 39
2017 Communications or public affairs 20 49 15 6 3 0 8 75 9 35
2017 Access to information and privacy 27 31 20 0 0 11 10 75 0 26
2017 Library services 22 55 10 8 1 2 3 81 9 134
2017 Administration and operations 24 56 11 3 1 1 4 84 4 68
2017 Human resources 28 27 6 0 0 2 36 90 0 39
2017 Financial management 18 56 9 9 0 0 8 80 10 22
2017 Materiel management 25 59 9 0 0 0 8 90 0 12
2017 Information management 17 62 5 14 0 0 2 81 14 58
2017 Information technology 36 46 13 2 2 2 0 83 4 54
2017 Policy 18 45 13 0 0 0 24 83 0 16
2017 Project management 29 54 10 7 0 0 0 82 7 28
2017 Other services to the public 18 55 13 10 0 2 2 76 11 40
2017 None of the above 24 50 10 11 2 0 4 77 13 123
2014 Client contact centre 14 50 23 11 0 0 2 65 12 46
2014 Communications or public affairs 20 55 14 3 5 0 3 77 9 36
2014 Access to information and privacy 10 73 10 0 3 3 0 86 3 29
2014 Science and technology 26 33 25 0 8 0 8 64 9 12
2014 Library services 21 51 16 7 3 2 1 73 10 152
2014 Administration and operations 18 49 18 7 3 1 5 70 10 87
2014 Human resources 26 28 9 4 0 6 27 81 5 30
2014 Financial management 0 78 16 6 0 0 0 78 6 19
2014 Materiel management 0 65 10 13 0 7 5 74 15 17
2014 Information management 18 52 13 5 5 2 6 76 10 114
2014 Information technology 20 57 13 5 0 4 2 81 6 55
2014 Evaluation 33 53 7 7 0 0 0 87 7 15
2014 Other services to the public 21 46 11 11 6 0 5 70 18 37
2014 None of the above 23 47 13 4 5 2 6 76 10 135

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 16 30 13 0 26 11 33 20 38
2017 Communications or public affairs 11 18 14 3 3 40 11 59 11 35
2017 Access to information and privacy 4 12 20 7 0 42 15 37 17 26
2017 Library services 9 29 20 6 6 22 7 54 17 134
2017 Administration and operations 13 24 22 5 3 21 12 55 12 68
2017 Human resources 7 39 3 0 0 18 32 95 0 38
2017 Financial management 13 18 14 0 0 33 21 70 0 22
2017 Materiel management 18 17 18 9 0 31 8 56 15 12
2017 Information management 5 25 17 5 8 30 10 49 23 58
2017 Information technology 24 20 9 9 0 31 6 71 15 54
2017 Policy 0 13 19 0 0 31 37 40 0 16
2017 Project management 10 18 25 7 7 33 0 41 21 28
2017 Other services to the public 5 31 21 12 5 19 7 48 23 40
2017 None of the above 9 20 28 6 10 20 6 39 23 122
2014 Client contact centre 2 22 39 8 5 23 2 32 17 46
2014 Communications or public affairs 3 8 19 11 0 47 12 27 27 36
2014 Access to information and privacy 4 41 17 3 4 24 7 65 11 29
2014 Science and technology 25 9 33 0 0 25 8 51 0 12
2014 Library services 9 22 30 8 5 24 2 42 18 152
2014 Administration and operations 8 12 24 4 0 35 16 41 9 87
2014 Human resources 15 12 16 0 0 31 26 64 0 30
2014 Financial management 5 25 10 0 0 36 24 74 0 19
2014 Materiel management 0 31 18 16 5 20 10 44 30 17
2014 Information management 5 15 27 14 6 21 13 29 30 114
2014 Information technology 7 24 27 5 2 29 6 48 11 55
2014 Evaluation 0 40 33 7 7 13 0 46 15 15
2014 Other services to the public 6 23 14 11 10 30 5 46 33 37
2014 None of the above 8 17 21 9 7 29 8 41 26 135

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 58 13 2 0 3 2 83 3 39
2017 Communications or public affairs 40 31 9 0 0 14 5 89 0 35
2017 Access to information and privacy 55 8 15 4 0 7 10 77 5 26
2017 Library services 35 36 9 3 0 14 3 85 4 133
2017 Administration and operations 46 29 14 0 2 3 5 83 2 67
2017 Human resources 29 29 3 0 0 5 34 96 0 38
2017 Financial management 36 42 0 0 0 14 8 100 0 22
2017 Materiel management 31 34 0 0 0 27 8 100 0 12
2017 Information management 43 49 5 0 0 2 2 95 0 58
2017 Information technology 51 39 6 0 0 3 2 94 0 54
2017 Policy 31 32 13 0 0 0 24 83 0 16
2017 Project management 54 36 0 7 0 4 0 93 7 28
2017 Other services to the public 33 36 10 7 0 10 4 80 9 40
2017 None of the above 37 36 11 3 1 9 4 83 4 123
2014 Client contact centre 31 41 14 8 0 5 2 77 8 46
2014 Communications or public affairs 33 33 11 3 0 16 3 83 3 36
2014 Access to information and privacy 35 31 10 6 7 10 0 74 15 29
2014 Science and technology 50 9 8 0 0 25 8 88 0 12
2014 Library services 37 33 20 3 1 5 1 75 4 152
2014 Administration and operations 40 29 9 0 1 15 7 88 1 87
2014 Human resources 27 27 9 0 0 16 20 85 0 30
2014 Financial management 15 74 0 0 0 6 5 100 0 19
2014 Materiel management 16 32 25 7 0 16 5 60 8 17
2014 Information management 40 30 10 2 1 12 6 85 3 114
2014 Information technology 27 42 13 4 0 13 2 81 5 55
2014 Evaluation 40 47 7 0 0 7 0 93 0 15
2014 Other services to the public 34 28 13 6 3 8 8 74 11 37
2014 None of the above 28 36 12 4 1 13 6 79 6 135

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 48 21 2 2 5 2 72 5 39
2017 Communications or public affairs 31 35 9 3 0 17 5 85 4 35
2017 Access to information and privacy 43 12 15 4 0 15 10 74 5 26
2017 Library services 24 42 11 4 2 15 3 80 7 133
2017 Administration and operations 42 32 9 2 5 6 5 83 7 67
2017 Human resources 27 31 3 0 0 7 32 96 0 38
2017 Financial management 36 38 9 0 0 9 8 89 0 22
2017 Materiel management 25 41 9 0 0 18 8 88 0 12
2017 Information management 32 40 5 3 2 16 2 87 6 57
2017 Information technology 32 42 11 0 0 13 2 87 0 54
2017 Policy 31 39 6 0 0 0 24 92 0 16
2017 Project management 40 36 7 4 0 14 0 88 4 28
2017 Other services to the public 23 29 18 10 0 18 2 65 13 39
2017 None of the above 24 26 20 7 5 14 4 61 15 122
2014 Client contact centre 20 35 21 2 0 17 4 71 3 46
2014 Communications or public affairs 25 28 19 3 0 22 3 70 4 36
2014 Access to information and privacy 20 44 7 6 7 13 3 76 16 29
2014 Science and technology 41 9 8 0 0 34 8 86 0 12
2014 Library services 26 28 22 6 3 14 1 64 10 152
2014 Administration and operations 30 33 14 0 0 17 7 82 0 87
2014 Human resources 18 30 13 0 0 16 23 79 0 30
2014 Financial management 15 74 0 0 0 11 0 100 0 19
2014 Materiel management 16 38 25 5 0 12 5 65 6 17
2014 Information management 22 30 17 8 3 14 6 65 14 114
2014 Information technology 17 42 16 7 0 16 2 71 9 55
2014 Evaluation 20 47 20 0 0 13 0 77 0 15
2014 Other services to the public 24 21 19 7 5 16 8 59 16 37
2014 None of the above 17 30 18 4 6 19 6 62 13 135
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Human resources 0 100 39
2017 Financial management 0 100 22
2017 Information technology 9 91 54
2017 None of the above 9 91 123
2014 Access to information and privacy 17 83 29
2014 Library services 8 92 152
2014 Human resources 0 100 30
2014 Financial management 0 100 19
2014 None of the above 6 94 135

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 None of the above 45 11
2014 Library services 40 12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 None of the above 82 11
2014 Library services 92 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11
2014 Library services 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11
2014 Library services 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11
2014 Library services 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11
2014 Library services 0 11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 None of the above 55 11
2014 Library services 0 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11
2014 Library services 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11
2014 Library services 0 11

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 None of the above 46 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 10
2014 Library services 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 10
2014 Library services 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 10
2014 Library services 0 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 None of the above 100 0 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 29 23 0 0 40 0 61 0 39
2017 Communications or public affairs 8 25 9 0 3 46 8 74 6 35
2017 Access to information and privacy 8 11 28 0 0 33 19 41 0 25
2017 Library services 11 15 16 2 2 41 12 55 10 134
2017 Administration and operations 17 20 19 0 3 27 15 62 5 68
2017 Human resources 13 37 12 0 0 30 7 80 0 39
2017 Financial management 0 28 19 0 0 49 4 60 0 22
2017 Materiel management 9 9 35 0 8 31 8 29 13 12
2017 Information management 19 11 18 2 0 42 8 60 3 58
2017 Information technology 22 14 6 4 4 45 6 73 15 53
2017 Policy 6 18 12 0 0 38 25 68 0 16
2017 Project management 14 14 24 0 0 48 0 54 0 29
2017 Other services to the public 8 13 15 5 0 39 20 50 12 40
2017 None of the above 11 15 25 4 3 35 7 44 13 123
2014 Client contact centre 7 24 23 0 0 38 9 58 0 46
2014 Communications or public affairs 8 13 19 0 0 54 6 53 0 37
2014 Access to information and privacy 8 20 27 0 3 30 11 49 6 29
2014 Science and technology 16 9 16 9 9 33 8 43 31 12
2014 Library services 13 12 24 4 2 39 5 45 11 152
2014 Administration and operations 11 13 14 2 2 47 11 57 10 87
2014 Human resources 11 29 13 0 0 38 10 76 0 30
2014 Financial management 5 20 35 0 0 40 0 41 0 19
2014 Materiel management 20 11 28 0 11 23 7 44 16 17
2014 Information management 10 13 17 3 1 50 6 52 9 113
2014 Information technology 11 15 16 2 2 47 7 56 8 55
2014 Evaluation 20 33 20 0 0 27 0 73 0 15
2014 Other services to the public 19 7 20 0 0 49 5 55 0 38
2014 None of the above 11 17 22 2 2 38 7 52 8 135

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 43 21 0 0 28 0 71 0 39
2017 Communications or public affairs 14 43 9 0 3 31 0 83 4 35
2017 Access to information and privacy 44 16 28 0 0 8 4 68 0 25
2017 Library services 21 37 11 2 3 22 3 78 7 134
2017 Administration and operations 25 37 13 0 3 15 7 79 4 68
2017 Human resources 19 54 7 0 0 17 3 91 0 38
2017 Financial management 4 54 14 0 0 27 0 81 0 22
2017 Materiel management 16 33 18 0 8 18 8 66 10 12
2017 Information management 26 34 15 5 0 18 2 75 6 58
2017 Information technology 28 26 13 4 2 27 0 75 8 54
2017 Policy 18 39 18 6 0 12 6 70 8 16
2017 Project management 32 20 20 3 0 24 0 69 4 29
2017 Other services to the public 30 22 23 8 0 10 7 63 9 40
2017 None of the above 19 30 21 5 3 21 1 63 10 123
2014 Client contact centre 19 37 18 0 0 27 0 76 0 46
2014 Communications or public affairs 19 30 21 3 0 27 0 67 4 37
2014 Access to information and privacy 16 37 20 3 3 14 7 67 9 29
2014 Science and technology 16 26 33 0 0 25 0 56 0 12
2014 Library services 23 25 20 5 2 25 0 63 10 152
2014 Administration and operations 22 24 19 1 2 28 3 67 5 87
2014 Human resources 18 36 22 0 0 20 3 71 0 30
2014 Financial management 10 39 15 11 0 25 0 65 14 19
2014 Materiel management 25 11 12 16 7 23 7 51 32 17
2014 Information management 20 25 24 5 1 24 1 60 8 113
2014 Information technology 13 27 23 2 2 31 2 60 5 55
2014 Evaluation 33 33 20 0 0 13 0 77 0 15
2014 Other services to the public 25 15 23 0 2 34 0 62 4 38
2014 None of the above 19 27 22 4 3 24 1 61 9 135
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 25 16 15 8 0 8 58 25 39
2017 Communications or public affairs 17 27 24 15 12 0 6 47 28 34
2017 Access to information and privacy 38 27 12 11 4 0 8 71 16 26
2017 Library services 25 37 19 8 11 0 0 62 19 131
2017 Administration and operations 22 25 22 16 12 0 3 48 29 68
2017 Human resources 25 24 17 13 13 2 5 53 29 39
2017 Financial management 27 21 36 9 7 0 0 48 16 22
2017 Materiel management 25 42 8 16 9 0 0 68 25 12
2017 Information management 20 26 28 17 5 0 4 48 23 57
2017 Information technology 42 13 22 5 13 0 4 58 19 54
2017 Policy 6 31 18 44 0 0 0 38 44 16
2017 Project management 24 14 24 21 10 0 7 41 34 29
2017 Other services to the public 25 25 20 15 13 2 0 52 28 40
2017 None of the above 18 25 24 11 18 1 3 45 30 123

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 25 38 10 8 0 0 44 18 39
2017 Communications or public affairs 6 20 43 17 14 0 0 26 31 35
2017 Access to information and privacy 19 23 31 12 16 0 0 42 28 26
2017 Library services 24 28 25 16 5 2 0 54 21 134
2017 Administration and operations 19 35 38 5 1 0 1 55 6 68
2017 Human resources 12 21 22 22 22 0 0 34 44 39
2017 Financial management 18 30 35 4 13 0 0 48 18 22
2017 Materiel management 52 23 16 9 0 0 0 75 9 12
2017 Information management 21 33 22 19 5 0 0 54 24 58
2017 Information technology 17 32 31 15 4 0 2 49 19 54
2017 Policy 6 37 45 12 0 0 0 43 12 16
2017 Project management 14 45 28 7 0 0 7 63 7 29
2017 Other services to the public 20 29 24 12 12 2 0 50 25 40
2017 None of the above 18 34 22 15 8 0 3 53 23 123

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 39 25 10 5 0 0 60 15 39
2017 Communications or public affairs 9 23 43 17 8 0 0 32 26 35
2017 Access to information and privacy 31 46 0 16 4 4 0 79 21 26
2017 Library services 37 31 20 5 2 2 2 72 8 132
2017 Administration and operations 28 35 21 10 3 0 3 65 13 67
2017 Human resources 10 21 25 27 17 0 0 31 44 39
2017 Financial management 18 30 35 13 4 0 0 48 17 22
2017 Materiel management 59 25 16 0 0 0 0 84 0 12
2017 Information management 42 32 10 5 7 0 4 77 12 58
2017 Information technology 28 26 22 17 2 0 6 56 20 54
2017 Policy 20 29 36 15 0 0 0 49 15 14
2017 Project management 28 29 22 11 3 0 7 61 15 28
2017 Other services to the public 36 20 29 5 7 2 0 58 13 40
2017 None of the above 32 31 19 9 6 1 2 64 16 122

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 34 24 15 15 0 0 45 30 39
2017 Communications or public affairs 11 17 32 23 17 0 0 28 40 35
2017 Access to information and privacy 23 16 22 12 28 0 0 39 39 26
2017 Library services 22 22 29 11 15 2 0 45 26 134
2017 Administration and operations 26 34 24 6 6 0 4 63 12 68
2017 Human resources 8 22 28 22 17 0 2 31 40 39
2017 Financial management 18 22 24 23 13 0 0 40 37 22
2017 Materiel management 52 16 23 0 9 0 0 68 9 12
2017 Information management 29 24 27 9 12 0 0 53 20 58
2017 Information technology 18 24 30 13 11 0 4 44 25 54
2017 Policy 24 25 26 25 0 0 0 49 25 16
2017 Project management 29 18 29 18 4 0 3 48 22 28
2017 Other services to the public 13 33 24 12 15 2 0 47 28 40
2017 None of the above 20 24 17 18 16 2 4 47 36 123

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 23 15 3 0 5 13 79 3 39
2017 Communications or public affairs 32 28 20 11 3 0 6 64 15 35
2017 Access to information and privacy 46 19 8 0 0 0 28 89 0 26
2017 Library services 52 16 4 3 1 2 22 89 6 132
2017 Administration and operations 53 21 4 3 1 0 17 90 5 68
2017 Human resources 26 19 17 15 10 0 13 52 28 39
2017 Financial management 33 37 17 4 0 4 4 77 5 22
2017 Materiel management 83 8 0 0 0 0 9 100 0 12
2017 Information management 60 17 7 2 0 0 14 90 2 58
2017 Information technology 64 13 7 4 0 2 9 87 4 54
2017 Policy 46 33 7 0 7 0 7 85 7 15
2017 Project management 50 28 4 4 0 0 15 91 4 28
2017 Other services to the public 48 20 12 0 7 2 10 78 9 40
2017 None of the above 58 12 12 2 1 1 14 82 4 123

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 23 26 2 10 0 3 60 13 39
2017 Communications or public affairs 34 18 34 3 9 0 3 53 12 35
2017 Access to information and privacy 35 22 11 16 8 0 8 62 26 26
2017 Library services 37 33 17 8 4 1 1 71 12 134
2017 Administration and operations 37 26 23 7 5 0 3 64 12 67
2017 Human resources 28 19 39 7 7 0 0 47 14 39
2017 Financial management 40 46 10 5 0 0 0 85 5 22
2017 Materiel management 43 33 23 0 0 0 0 77 0 12
2017 Information management 40 36 14 7 2 0 2 78 9 58
2017 Information technology 54 15 13 9 3 2 4 72 14 54
2017 Policy 13 37 18 13 20 0 0 49 32 16
2017 Project management 17 38 31 10 3 0 0 56 13 29
2017 Other services to the public 31 35 17 10 7 0 0 65 17 40
2017 None of the above 38 28 18 9 7 0 0 65 17 123

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 28 25 17 2 0 0 55 20 39
2017 Communications or public affairs 17 37 20 17 6 3 0 56 24 35
2017 Access to information and privacy 39 30 24 0 0 0 8 74 0 26
2017 Library services 27 40 16 12 4 0 2 67 16 134
2017 Administration and operations 34 29 19 9 3 0 6 67 13 67
2017 Human resources 35 32 19 10 0 0 5 70 10 39
2017 Financial management 18 51 26 5 0 0 0 69 5 22
2017 Materiel management 41 59 0 0 0 0 0 100 0 12
2017 Information management 28 42 17 9 3 0 0 71 12 58
2017 Information technology 29 32 17 15 4 0 4 64 19 54
2017 Policy 24 32 25 19 0 0 0 56 19 16
2017 Project management 25 29 36 0 7 0 4 56 7 28
2017 Other services to the public 22 33 20 22 2 0 0 55 25 40
2017 None of the above 28 34 26 6 6 2 0 63 11 123

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 15 31 20 2 0 3 45 23 39
2017 Communications or public affairs 23 15 42 14 3 3 0 38 18 35
2017 Access to information and privacy 34 38 12 8 4 0 4 75 12 26
2017 Library services 34 29 23 9 2 1 1 65 11 134
2017 Administration and operations 30 30 21 15 3 0 1 60 19 67
2017 Human resources 13 30 28 15 12 0 2 44 28 39
2017 Financial management 18 35 25 22 0 0 0 53 22 22
2017 Materiel management 67 25 9 0 0 0 0 91 0 12
2017 Information management 25 36 17 12 7 0 3 63 20 58
2017 Information technology 22 22 30 7 15 0 4 46 23 54
2017 Policy 12 30 52 6 0 0 0 42 6 16
2017 Project management 31 31 17 14 3 0 3 64 18 29
2017 Other services to the public 25 28 30 10 7 0 0 53 17 40
2017 None of the above 20 32 30 11 5 2 2 54 16 123

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 28 13 10 2 2 3 73 13 39
2017 Communications or public affairs 26 26 25 14 6 3 0 53 21 35
2017 Access to information and privacy 46 26 8 4 4 4 8 82 9 26
2017 Library services 35 39 13 8 2 1 2 76 11 134
2017 Administration and operations 36 22 24 6 9 0 3 60 15 67
2017 Human resources 20 38 22 10 5 0 5 61 16 39
2017 Financial management 33 18 35 15 0 0 0 51 15 21
2017 Materiel management 41 51 8 0 0 0 0 92 0 12
2017 Information management 37 32 12 9 7 0 3 71 16 58
2017 Information technology 26 20 32 11 7 0 4 48 20 54
2017 Policy 25 37 32 0 6 0 0 61 6 16
2017 Project management 28 21 31 17 3 0 0 48 21 29
2017 Other services to the public 28 40 15 10 7 0 0 68 17 40
2017 None of the above 29 28 23 12 4 2 3 59 16 123

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 23 15 13 3 5 3 67 17 39
2017 Communications or public affairs 31 24 26 17 3 0 0 54 20 35
2017 Access to information and privacy 47 22 11 4 8 0 8 75 13 26
2017 Library services 38 33 17 6 3 1 2 73 10 134
2017 Administration and operations 36 37 15 8 2 1 1 75 10 67
2017 Human resources 15 42 15 13 10 0 5 61 24 39
2017 Financial management 27 47 22 4 0 0 0 74 4 22
2017 Materiel management 59 25 17 0 0 0 0 83 0 12
2017 Information management 40 32 12 10 2 0 3 75 12 58
2017 Information technology 30 28 30 2 7 0 4 59 10 54
2017 Policy 38 38 19 5 0 0 0 76 5 16
2017 Project management 34 21 35 0 0 3 7 61 0 29
2017 Other services to the public 35 38 17 7 2 0 0 73 10 40
2017 None of the above 40 27 18 6 3 2 4 72 9 123

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 26 8 2 2 3 0 87 5 39
2017 Communications or public affairs 52 26 17 3 0 0 3 80 3 35
2017 Access to information and privacy 58 26 8 4 4 0 0 84 8 26
2017 Library services 52 36 4 3 4 0 1 88 7 134
2017 Administration and operations 65 19 8 3 2 0 4 87 5 68
2017 Human resources 73 15 7 0 5 0 0 88 5 39
2017 Financial management 78 4 4 13 0 0 0 83 13 22
2017 Materiel management 50 25 17 9 0 0 0 75 9 12
2017 Information management 71 12 12 2 0 0 3 86 2 58
2017 Information technology 74 11 12 2 2 0 0 85 3 54
2017 Policy 62 19 19 0 0 0 0 81 0 16
2017 Project management 72 10 7 7 0 0 3 86 7 29
2017 Other services to the public 47 18 20 10 2 0 2 67 13 40
2017 None of the above 49 28 12 7 4 0 0 77 11 123

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 74 8 8 0 0 3 8 91 0 39
2017 Communications or public affairs 80 6 6 6 0 0 3 89 6 35
2017 Access to information and privacy 80 8 0 0 4 0 8 96 4 26
2017 Library services 80 8 4 5 2 2 0 89 7 134
2017 Administration and operations 76 8 3 3 3 1 6 90 7 68
2017 Human resources 75 8 3 2 0 3 10 94 3 38
2017 Financial management 68 22 7 4 0 0 0 89 4 22
2017 Materiel management 83 9 8 0 0 0 0 92 0 12
2017 Information management 77 12 4 0 3 0 3 93 4 58
2017 Information technology 79 10 7 0 2 0 2 90 2 53
2017 Policy 87 0 6 6 0 0 0 87 6 16
2017 Project management 73 7 0 7 7 0 7 86 14 29
2017 Other services to the public 73 12 7 0 2 0 5 90 2 40
2017 None of the above 72 9 5 6 2 1 4 86 9 123

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 56 23 8 2 0 3 8 89 3 39
2017 Communications or public affairs 45 24 22 6 0 0 3 71 6 35
2017 Access to information and privacy 76 12 4 4 0 0 4 92 4 26
2017 Library services 53 29 9 6 1 1 0 83 7 134
2017 Administration and operations 53 33 5 1 3 1 4 90 4 68
2017 Human resources 58 22 10 0 0 2 8 89 0 39
2017 Financial management 62 27 7 4 0 0 0 89 4 22
2017 Materiel management 56 35 9 0 0 0 0 91 0 12
2017 Information management 58 19 7 7 5 0 3 80 12 58
2017 Information technology 51 28 4 9 3 0 4 83 13 54
2017 Policy 40 47 7 0 7 0 0 86 7 15
2017 Project management 58 18 14 3 3 0 3 78 7 29
2017 Other services to the public 50 35 8 5 0 0 2 87 5 40
2017 None of the above 54 28 11 2 2 0 2 84 5 123

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 64 10 10 0 5 3 8 83 6 39
2017 Communications or public affairs 55 17 20 6 0 0 3 74 6 35
2017 Access to information and privacy 80 8 4 0 4 0 4 92 4 26
2017 Library services 63 21 5 4 5 1 1 86 9 133
2017 Administration and operations 69 12 3 5 6 1 4 85 12 68
2017 Human resources 63 17 7 2 0 2 8 89 3 39
2017 Financial management 60 18 18 0 4 0 0 78 4 22
2017 Materiel management 57 27 17 0 0 0 0 83 0 12
2017 Information management 72 14 7 0 3 0 3 89 4 58
2017 Information technology 62 11 7 12 2 0 6 78 14 53
2017 Policy 81 6 13 0 0 0 0 87 0 16
2017 Project management 57 22 4 7 7 0 4 82 15 28
2017 Other services to the public 59 21 10 5 5 0 0 80 10 40
2017 None of the above 68 10 6 9 4 0 3 81 13 123

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 10 3 2 0 5 21 93 3 39
2017 Communications or public affairs 51 12 3 6 3 0 26 85 11 35
2017 Access to information and privacy 69 8 0 0 0 0 24 100 0 26
2017 Library services 58 7 4 1 1 1 27 90 4 134
2017 Administration and operations 62 6 3 0 3 0 27 92 4 67
2017 Human resources 48 12 2 0 7 2 27 86 10 39
2017 Financial management 70 17 4 4 0 0 4 91 4 22
2017 Materiel management 83 9 0 0 0 0 8 100 0 12
2017 Information management 57 12 7 4 2 0 19 85 6 58
2017 Information technology 56 8 4 8 0 0 25 85 10 53
2017 Policy 56 18 0 0 6 0 19 92 8 16
2017 Project management 62 7 0 3 0 0 28 95 5 29
2017 Other services to the public 55 2 2 2 0 0 38 93 3 40
2017 None of the above 60 16 3 0 0 0 20 96 0 123

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 15 16 5 0 3 10 76 6 39
2017 Communications or public affairs 77 6 3 6 0 0 8 91 6 35
2017 Access to information and privacy 42 42 4 8 0 0 4 88 8 26
2017 Library services 58 25 7 2 1 1 5 89 4 133
2017 Administration and operations 86 6 0 0 0 1 7 100 0 68
2017 Human resources 64 10 10 3 0 3 10 85 3 38
2017 Financial management 79 13 0 4 0 0 4 96 4 22
2017 Materiel management 83 9 0 0 0 0 8 100 0 12
2017 Information management 61 27 4 2 0 0 7 94 2 58
2017 Information technology 70 6 7 2 2 0 13 87 5 54
2017 Policy 72 21 0 0 0 0 7 100 0 14
2017 Project management 73 14 7 0 0 0 7 93 0 29
2017 Other services to the public 53 33 9 3 0 0 3 88 3 40
2017 None of the above 65 17 9 1 2 1 5 88 3 123

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 64 13 2 0 7 3 11 89 8 39
2017 Communications or public affairs 66 11 3 3 6 3 8 87 10 35
2017 Access to information and privacy 62 7 16 7 4 0 4 72 12 26
2017 Library services 61 11 9 5 8 2 5 77 13 134
2017 Administration and operations 68 16 8 1 0 0 7 90 2 68
2017 Human resources 80 10 2 0 3 0 5 94 3 39
2017 Financial management 71 19 5 0 5 0 0 91 5 22
2017 Materiel management 58 27 8 0 8 0 0 85 8 12
2017 Information management 65 14 4 7 3 2 5 85 11 58
2017 Information technology 76 7 7 2 4 0 3 87 6 54
2017 Policy 62 0 13 6 13 6 0 66 20 16
2017 Project management 48 14 14 10 7 0 7 67 18 29
2017 Other services to the public 50 20 8 7 10 0 5 73 19 40
2017 None of the above 56 16 8 7 7 2 5 77 15 123

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 29 8 2 5 3 10 82 9 39
2017 Communications or public affairs 55 28 8 6 0 0 3 85 6 35
2017 Access to information and privacy 35 31 16 0 11 0 8 71 12 26
2017 Library services 53 31 11 2 0 0 2 86 2 134
2017 Administration and operations 42 27 24 5 0 0 3 71 5 68
2017 Human resources 54 28 8 3 3 0 5 87 5 37
2017 Financial management 49 42 5 4 0 0 0 91 4 22
2017 Materiel management 34 42 15 9 0 0 0 77 9 12
2017 Information management 51 31 15 4 0 0 0 81 4 58
2017 Information technology 59 25 11 2 0 0 4 86 2 53
2017 Policy 48 20 6 13 6 0 6 73 21 16
2017 Project management 44 42 10 0 0 0 3 89 0 29
2017 Other services to the public 53 32 5 5 0 0 5 89 5 40
2017 None of the above 42 26 18 6 3 2 3 72 10 123

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 31 41 12 8 0 0 39 20 39
2017 Communications or public affairs 3 32 49 17 0 0 0 35 17 35
2017 Access to information and privacy 20 22 34 24 0 0 0 42 24 26
2017 Library services 17 37 33 7 4 1 0 55 12 134
2017 Administration and operations 14 41 34 8 3 0 0 56 11 68
2017 Human resources 11 21 34 25 10 0 0 31 34 39
2017 Financial management 13 34 43 9 0 0 0 48 9 22
2017 Materiel management 25 51 15 9 0 0 0 77 9 12
2017 Information management 16 46 31 2 3 0 2 63 5 58
2017 Information technology 17 43 24 9 5 0 2 61 15 54
2017 Policy 12 32 30 19 6 0 0 44 26 16
2017 Project management 14 35 42 7 0 3 0 50 7 29
2017 Other services to the public 16 38 27 17 2 0 0 54 19 40
2017 None of the above 11 38 30 14 4 3 0 51 19 123

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 20 34 25 12 0 0 38 28 39
2017 Communications or public affairs 3 34 28 20 11 0 3 33 38 35
2017 Access to information and privacy 8 20 43 10 15 0 4 27 29 26
2017 Library services 7 12 37 29 15 0 1 44 19 134
2017 Administration and operations 3 18 29 36 13 0 0 49 21 68
2017 Human resources 12 19 45 12 8 0 3 21 33 39
2017 Financial management 0 13 39 24 23 0 0 47 13 22
2017 Materiel management 0 9 17 51 23 0 0 75 9 12
2017 Information management 0 11 42 38 7 0 2 46 11 57
2017 Information technology 4 13 44 19 20 0 0 39 17 54
2017 Policy 6 13 37 31 12 0 0 43 19 16
2017 Project management 0 20 45 17 17 0 0 34 20 29
2017 Other services to the public 5 15 40 33 7 0 0 40 20 40
2017 None of the above 3 14 37 31 13 2 0 45 17 122

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 44 32 8 0 11 0 55 8 38
2017 Communications or public affairs 14 25 37 9 3 11 0 45 13 35
2017 Access to information and privacy 15 27 23 15 12 8 0 45 30 26
2017 Library services 11 43 25 7 4 9 0 59 13 134
2017 Administration and operations 29 43 13 6 3 5 1 76 10 67
2017 Human resources 13 42 18 14 5 8 0 60 21 39
2017 Financial management 18 51 22 0 4 4 0 73 5 22
2017 Materiel management 18 31 9 9 17 17 0 59 30 12
2017 Information management 17 50 16 8 0 9 0 74 9 58
2017 Information technology 15 32 24 7 7 15 0 54 17 54
2017 Policy 24 44 19 12 0 0 0 68 12 16
2017 Project management 24 41 17 0 10 7 0 70 11 29
2017 Other services to the public 8 43 27 15 2 5 0 53 18 40
2017 None of the above 9 30 23 14 15 9 0 43 31 123

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 49 37 5 5 0 0 53 10 39
2017 Communications or public affairs 20 40 17 20 3 0 0 60 23 35
2017 Access to information and privacy 27 26 23 12 0 12 0 60 13 26
2017 Library services 17 44 16 13 5 5 0 64 19 134
2017 Administration and operations 31 35 22 5 6 1 0 67 11 68
2017 Human resources 15 40 18 15 5 8 0 60 21 39
2017 Financial management 14 53 20 9 0 4 0 70 9 22
2017 Materiel management 0 49 25 9 0 17 0 59 11 12
2017 Information management 16 51 21 11 0 2 0 68 11 58
2017 Information technology 22 37 20 7 7 6 0 63 16 54
2017 Policy 24 44 19 6 6 0 0 68 12 16
2017 Project management 22 40 14 11 10 4 0 64 22 28
2017 Other services to the public 17 46 12 18 5 2 0 65 23 40
2017 None of the above 15 42 17 8 15 4 0 59 24 122
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 18 82 39
2017 Communications or public affairs 20 80 35
2017 Access to information and privacy 20 80 26
2017 Library services 14 86 133
2017 Administration and operations 15 85 68
2017 Human resources 17 83 39
2017 Information management 14 86 58
2017 Information technology 13 87 54
2017 Project management 17 83 29
2017 Other services to the public 13 87 40
2017 None of the above 14 86 121
2014 Communications or public affairs 19 81 37
2014 Library services 9 91 152
2014 Administration and operations 13 87 87
2014 Information management 8 92 114
2014 Information technology 16 84 55
2014 None of the above 11 89 135

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Library services 83 17 18
2017 Administration and operations 79 21 10
2017 None of the above 100 0 17
2014 Library services 76 24 13
2014 Administration and operations 84 16 12
2014 None of the above 93 7 15

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Library services 40 47 0 0 14 0 0 86 14 15
2017 None of the above 47 35 0 6 0 0 12 93 7 17
2014 Library services 72 19 0 0 0 9 0 100 0 10
2014 Administration and operations 60 30 10 0 0 0 0 90 0 10
2014 None of the above 68 32 0 0 0 0 0 100 0 14
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 23 18 11 5 2 0 42 58 39
2017 Communications or public affairs 37 26 17 6 6 6 3 40 60 35
2017 Access to information and privacy 51 19 16 7 0 3 4 55 45 26
2017 Library services 43 22 16 7 5 7 0 46 54 134
2017 Administration and operations 37 18 20 13 11 2 0 37 63 68
2017 Human resources 42 22 18 13 5 0 0 42 58 39
2017 Financial management 9 54 24 14 0 0 0 9 91 22
2017 Materiel management 41 18 25 9 0 8 0 45 55 12
2017 Information management 39 26 22 11 2 2 0 39 61 58
2017 Information technology 55 15 11 7 8 4 0 58 42 54
2017 Policy 12 37 32 6 6 6 0 13 87 16
2017 Project management 41 21 24 7 7 0 0 41 59 29
2017 Other services to the public 46 22 7 12 10 0 2 47 53 40
2017 None of the above 27 27 20 13 8 6 0 29 71 122

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 28 22
2017 Communications or public affairs 5 19
2017 Access to information and privacy 28 11
2017 Library services 23 68
2017 Administration and operations 26 42
2017 Human resources 27 22
2017 Financial management 24 20
2017 Information management 17 35
2017 Information technology 34 21
2017 Policy 23 13
2017 Project management 6 17
2017 Other services to the public 10 21
2017 None of the above 22 82

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 22
2017 Communications or public affairs 26 19
2017 Access to information and privacy 36 11
2017 Library services 24 68
2017 Administration and operations 29 42
2017 Human resources 35 22
2017 Financial management 20 20
2017 Information management 20 35
2017 Information technology 25 21
2017 Policy 38 13
2017 Project management 23 17
2017 Other services to the public 28 21
2017 None of the above 27 82

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 4 22
2017 Communications or public affairs 21 19
2017 Access to information and privacy 18 11
2017 Library services 17 68
2017 Administration and operations 14 42
2017 Human resources 25 22
2017 Financial management 14 20
2017 Information management 11 35
2017 Information technology 19 21
2017 Policy 30 13
2017 Project management 11 17
2017 Other services to the public 4 21
2017 None of the above 14 82

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 51 22
2017 Communications or public affairs 59 19
2017 Access to information and privacy 28 11
2017 Library services 41 68
2017 Administration and operations 59 42
2017 Human resources 46 22
2017 Financial management 52 20
2017 Information management 48 35
2017 Information technology 62 21
2017 Policy 40 13
2017 Project management 65 17
2017 Other services to the public 67 21
2017 None of the above 53 82

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 22
2017 Communications or public affairs 10 19
2017 Access to information and privacy 0 11
2017 Library services 4 68
2017 Administration and operations 7 42
2017 Human resources 9 22
2017 Financial management 5 20
2017 Information management 8 35
2017 Information technology 10 21
2017 Policy 8 13
2017 Project management 11 17
2017 Other services to the public 0 21
2017 None of the above 5 82

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 36 22
2017 Communications or public affairs 32 19
2017 Access to information and privacy 46 11
2017 Library services 44 68
2017 Administration and operations 34 42
2017 Human resources 22 22
2017 Financial management 35 20
2017 Information management 38 35
2017 Information technology 32 21
2017 Policy 38 13
2017 Project management 30 17
2017 Other services to the public 29 21
2017 None of the above 41 82

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Client contact centre 4 54 26 0 0 16 19
2017 Communications or public affairs 5 53 15 16 5 6 19
2017 Access to information and privacy 0 60 21 10 0 9 10
2017 Library services 13 69 7 6 2 3 66
2017 Administration and operations 8 54 20 8 3 7 39
2017 Human resources 19 67 10 0 0 5 19
2017 Financial management 0 72 18 5 0 5 19
2017 Information management 12 74 6 6 0 3 34
2017 Information technology 10 40 25 10 6 9 20
2017 Policy 7 43 25 8 0 17 12
2017 Project management 6 53 29 6 6 0 17
2017 Other services to the public 9 32 20 19 0 20 21
2017 None of the above 8 52 17 12 1 10 81

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 19 9 12 27 5 9 44 45 22
2017 Communications or public affairs 10 20 21 16 6 5 21 42 30 19
2017 Access to information and privacy 17 19 18 10 28 0 9 39 42 11
2017 Library services 13 24 12 19 18 3 11 43 43 68
2017 Administration and operations 19 44 14 7 10 0 5 67 18 42
2017 Human resources 38 44 5 4 0 0 9 90 5 22
2017 Financial management 34 33 10 6 5 5 7 76 12 20
2017 Information management 14 32 18 17 8 3 8 52 29 35
2017 Information technology 23 18 9 18 14 0 18 50 39 22
2017 Policy 23 8 16 16 30 0 7 33 50 13
2017 Project management 6 17 18 18 24 0 18 28 50 17
2017 Other services to the public 9 14 13 35 20 5 4 25 60 21
2017 None of the above 13 20 11 19 21 2 13 40 47 82

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 9 5 19 22 4 40 17 74 22
2017 Communications or public affairs 5 10 16 11 26 5 25 22 54 19
2017 Access to information and privacy 9 19 0 10 9 35 18 59 41 11
2017 Library services 6 12 10 14 12 4 42 33 48 68
2017 Administration and operations 12 17 14 12 14 5 26 42 37 42
2017 Human resources 5 23 4 9 18 0 42 48 45 22
2017 Financial management 5 19 15 5 22 5 29 37 41 20
2017 Information management 11 14 32 3 8 3 29 37 16 35
2017 Information technology 5 5 22 10 14 4 41 17 43 22
2017 Policy 8 16 0 23 23 8 22 34 66 13
2017 Project management 6 11 18 12 17 6 29 26 46 17
2017 Other services to the public 5 0 9 29 34 5 18 6 82 21
2017 None of the above 3 7 13 14 21 5 37 17 60 82
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