2017 Public Service Employee Survey Results for Library and Archives Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 46 43 4 2 5 0 0 89 7 56
2017 CS-01 30 60 10 0 0 0 0 90 0 10
2017 CS-02 50 38 0 6 6 0 0 88 12 16
2017 CS-03 55 40 0 0 5 0 0 95 5 20
2014 CS 39 39 3 12 7 0 0 78 19 69
2014 CS-01 39 50 0 11 0 0 0 89 11 18
2014 CS-02 28 44 0 20 7 0 0 72 28 25
2014 CS-03 47 29 6 6 12 0 0 76 18 17
2011 CS 40 46 4 8 1 0 0 86 10 72
2011 CS-01 32 58 5 5 0 0 0 89 5 19
2011 CS-02 36 52 4 8 0 0 0 88 8 25
2011 CS-03 50 33 6 11 0 0 0 83 11 18
2008 CS 29 49 5 14 3 0 0 78 17 76
2008 CS-01 40 45 0 15 0 0 0 85 15 20
2008 CS-02 19 58 3 19 0 0 0 77 19 31
2008 CS-03 20 33 20 13 13 0 0 53 27 15

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 58 30 5 4 4 0 0 88 7 57
2017 CS-01 45 55 0 0 0 0 0 100 0 11
2017 CS-02 69 19 6 0 6 0 0 88 6 16
2017 CS-03 60 25 5 10 0 0 0 85 10 20
2014 CS 52 28 6 9 4 0 1 81 13 69
2014 CS-01 56 33 6 6 0 0 0 89 6 18
2014 CS-02 44 24 4 16 7 0 4 71 24 25
2014 CS-03 65 18 6 6 6 0 0 82 12 17
2011 CS 56 29 4 11 0 0 0 85 11 72
2011 CS-01 53 32 11 5 0 0 0 84 5 19
2011 CS-02 48 28 0 24 0 0 0 76 24 25
2011 CS-03 56 39 0 6 0 0 0 94 6 18
2008 CS 57 25 5 7 3 1 3 85 10 76
2008 CS-01 70 25 0 5 0 0 0 95 5 20
2008 CS-02 48 26 10 10 0 3 3 79 10 31
2008 CS-03 40 40 7 0 13 0 0 80 13 15

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 30 14 4 2 0 0 81 5 57
2017 CS-01 45 27 27 0 0 0 0 73 0 11
2017 CS-02 62 19 13 0 6 0 0 81 6 16
2017 CS-03 45 45 0 10 0 0 0 90 10 20
2014 CS 49 31 9 10 1 0 0 80 11 69
2014 CS-01 39 44 11 6 0 0 0 83 6 18
2014 CS-02 52 24 4 16 3 0 0 77 19 25
2014 CS-03 59 18 12 12 0 0 0 76 12 17
2011 CS 49 32 6 10 4 0 0 81 14 72
2011 CS-01 53 37 5 5 0 0 0 89 5 19
2011 CS-02 44 28 12 12 4 0 0 72 16 25
2011 CS-03 44 33 0 11 11 0 0 78 22 18
2008 CS 49 18 8 18 7 0 0 67 25 76
2008 CS-01 60 15 5 15 5 0 0 75 20 20
2008 CS-02 32 29 6 26 6 0 0 61 32 31
2008 CS-03 53 7 20 7 13 0 0 60 20 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 39 11 0 4 0 0 86 4 57
2017 CS-01 55 45 0 0 0 0 0 100 0 11
2017 CS-02 44 31 12 0 13 0 0 75 13 16
2017 CS-03 50 40 10 0 0 0 0 90 0 20
2014 CS 35 43 9 10 3 0 0 78 13 68
2014 CS-01 33 44 6 11 6 0 0 78 17 18
2014 CS-02 36 40 16 7 0 0 0 77 7 25
2014 CS-03 41 35 6 12 6 0 0 76 18 17
2011 CS 37 49 11 3 0 0 0 86 3 71
2011 CS-01 47 47 5 0 0 0 0 95 0 19
2011 CS-02 33 54 13 0 0 0 0 88 0 24
2011 CS-03 33 44 11 11 0 0 0 78 11 18

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 24 42 18 11 5 0 0 67 16 57
2017 CS-01 9 27 36 27 0 0 0 36 27 11
2017 CS-02 31 44 0 6 19 0 0 75 25 16
2017 CS-03 25 40 25 10 0 0 0 65 10 20
2014 CS 20 39 12 23 4 0 1 60 28 69
2014 CS-01 17 56 11 17 0 0 0 72 17 18
2014 CS-02 16 40 8 28 7 0 0 56 36 25
2014 CS-03 24 29 18 24 0 0 6 56 25 17
2011 CS 14 46 14 18 7 0 0 61 25 71
2011 CS-01 16 47 5 16 16 0 0 63 32 19
2011 CS-02 17 50 13 17 4 0 0 67 21 24
2011 CS-03 11 44 28 17 0 0 0 56 17 18
2008 CS 14 37 26 14 5 0 3 53 20 76
2008 CS-01 15 55 5 10 10 0 5 74 21 20
2008 CS-02 16 29 39 13 3 0 0 45 16 31
2008 CS-03 0 33 33 27 7 0 0 33 33 15

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 44 9 5 2 0 0 84 7 57
2017 CS-01 55 27 9 9 0 0 0 82 9 11
2017 CS-02 25 44 19 6 6 0 0 69 12 16
2017 CS-03 50 40 5 5 0 0 0 90 5 20
2014 CS 35 44 13 6 3 0 0 78 8 69
2014 CS-01 33 50 17 0 0 0 0 83 0 18
2014 CS-02 28 36 16 12 7 0 0 64 19 25
2014 CS-03 41 47 6 6 0 0 0 88 6 17
2011 CS 39 37 11 11 1 0 0 76 13 71
2011 CS-01 53 32 0 16 0 0 0 84 16 19
2011 CS-02 33 42 13 13 0 0 0 75 13 24
2011 CS-03 33 44 17 6 0 0 0 78 6 18
2008 CS 45 41 11 3 1 0 0 86 4 76
2008 CS-01 40 40 10 5 5 0 0 80 10 20
2008 CS-02 45 42 13 0 0 0 0 87 0 31
2008 CS-03 40 40 13 7 0 0 0 80 7 15

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 41 4 4 4 0 0 89 7 56
2017 CS-01 45 45 9 0 0 0 0 91 0 11
2017 CS-02 37 44 0 6 12 0 0 81 19 16
2017 CS-03 45 45 5 5 0 0 0 90 5 20
2014 CS 38 46 4 10 1 0 0 84 11 69
2014 CS-01 39 50 6 6 0 0 0 89 6 18
2014 CS-02 32 48 4 12 3 0 0 81 15 25
2014 CS-03 41 41 6 12 0 0 0 82 12 17
2011 CS 38 51 7 3 1 0 0 89 4 72
2011 CS-01 37 47 5 5 5 0 0 84 11 19
2011 CS-02 52 40 8 0 0 0 0 92 0 25
2011 CS-03 17 78 6 0 0 0 0 94 0 18
2008 CS 49 43 7 1 0 0 0 92 1 76
2008 CS-01 40 40 15 5 0 0 0 80 5 20
2008 CS-02 45 55 0 0 0 0 0 100 0 31
2008 CS-03 60 33 7 0 0 0 0 93 0 15

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 37 7 5 0 0 0 88 5 57
2017 CS-01 45 55 0 0 0 0 0 100 0 11
2017 CS-02 37 38 12 12 0 0 0 75 12 16
2017 CS-03 60 35 0 5 0 0 0 95 5 20
2014 CS 38 39 15 4 4 0 0 77 8 69
2014 CS-01 44 39 11 0 6 0 0 83 6 18
2014 CS-02 32 40 16 4 7 0 0 72 11 25
2014 CS-03 35 35 18 12 0 0 0 71 12 17

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 35 14 4 2 0 2 80 5 57
2017 CS-01 64 18 9 0 0 0 9 90 0 11
2017 CS-02 37 44 13 6 0 0 0 81 6 16
2017 CS-03 40 45 5 5 5 0 0 85 10 20
2014 CS 42 29 15 4 7 1 1 73 12 69
2014 CS-01 50 22 17 0 11 0 0 72 11 18
2014 CS-02 28 36 20 4 7 0 4 67 12 25
2014 CS-03 53 18 6 12 6 6 0 75 19 17
2011 CS 31 31 22 11 1 1 3 64 13 72
2011 CS-01 11 42 32 5 5 0 5 56 11 19
2011 CS-02 32 28 20 16 0 0 4 63 17 25
2011 CS-03 39 33 17 6 0 6 0 76 6 18

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 42 5 7 2 2 7 85 10 57
2017 CS-01 36 27 9 9 9 0 9 70 20 11
2017 CS-02 25 56 6 0 0 0 13 93 0 16
2017 CS-03 30 55 0 10 0 0 5 89 11 20
2014 CS 36 31 12 7 6 0 9 73 14 69
2014 CS-01 50 28 11 6 0 0 6 82 6 18
2014 CS-02 24 40 12 4 11 0 8 70 17 25
2014 CS-03 47 18 12 12 6 0 6 69 19 17
2011 CS 46 28 7 7 1 3 8 83 9 72
2011 CS-01 53 26 5 0 0 0 16 94 0 19
2011 CS-02 48 20 8 12 0 8 4 77 14 25
2011 CS-03 56 28 0 11 0 0 6 88 12 18
2008 CS 37 22 16 8 7 5 5 66 16 76
2008 CS-01 35 20 15 15 5 5 5 61 22 20
2008 CS-02 52 16 13 10 3 6 0 72 14 31
2008 CS-03 13 40 33 0 0 0 13 62 0 15

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 32 42 12 9 5 0 0 74 14 57
2017 CS-01 45 45 0 9 0 0 0 91 9 11
2017 CS-02 25 44 13 6 12 0 0 69 19 16
2017 CS-03 25 40 20 10 5 0 0 65 15 20
2014 CS 28 45 17 6 4 0 0 73 10 69
2014 CS-01 28 67 0 0 6 0 0 94 6 18
2014 CS-02 24 32 28 8 7 0 0 56 15 25
2014 CS-03 35 29 24 12 0 0 0 65 12 17
2011 CS 25 43 17 11 4 0 0 68 15 72
2011 CS-01 37 37 16 11 0 0 0 74 11 19
2011 CS-02 28 40 16 16 0 0 0 68 16 25
2011 CS-03 11 61 17 11 0 0 0 72 11 18
2008 CS 36 36 19 7 3 0 0 72 9 75
2008 CS-01 30 40 20 5 5 0 0 70 10 20
2008 CS-02 42 35 19 3 0 0 0 77 3 31
2008 CS-03 14 36 29 14 7 0 0 50 21 14

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 32 21 16 7 2 0 55 23 57
2017 CS-01 36 9 18 36 0 0 0 45 36 11
2017 CS-02 12 50 12 0 19 6 0 67 20 16
2017 CS-03 30 35 15 15 5 0 0 65 20 20
2014 CS 17 38 20 13 11 0 0 55 24 69
2014 CS-01 22 44 17 11 6 0 0 67 17 18
2014 CS-02 12 32 28 12 15 0 0 44 28 25
2014 CS-03 24 35 6 24 12 0 0 59 35 17
2011 CS 21 39 19 11 10 0 0 60 21 72
2011 CS-01 32 32 16 11 11 0 0 63 21 19
2011 CS-02 16 48 20 8 8 0 0 64 16 25
2011 CS-03 17 44 17 17 6 0 0 61 22 18

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 44 16 12 5 2 0 66 18 57
2017 CS-01 27 36 9 27 0 0 0 64 27 11
2017 CS-02 31 31 19 0 12 6 0 67 13 16
2017 CS-03 10 50 25 10 5 0 0 60 15 20

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 33 14 4 5 0 0 77 9 57
2017 CS-01 64 27 9 0 0 0 0 91 0 11
2017 CS-02 37 31 6 13 12 0 0 69 25 16
2017 CS-03 40 30 25 0 5 0 0 70 5 20
2014 CS 33 51 10 4 1 0 0 84 6 69
2014 CS-01 56 39 0 6 0 0 0 94 6 18
2014 CS-02 20 56 12 8 3 0 0 77 11 25
2014 CS-03 35 65 0 0 0 0 0 100 0 17
2011 CS 31 35 24 10 1 0 0 65 11 72
2011 CS-01 37 47 16 0 0 0 0 84 0 19
2011 CS-02 32 36 28 4 0 0 0 68 4 25
2011 CS-03 22 28 28 17 6 0 0 50 22 18
2008 CS 42 37 16 4 1 0 0 79 5 76
2008 CS-01 45 35 10 5 5 0 0 80 10 20
2008 CS-02 45 32 23 0 0 0 0 77 0 31
2008 CS-03 13 60 13 13 0 0 0 73 13 15

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 35 16 11 5 2 0 68 16 57
2017 CS-01 27 36 27 9 0 0 0 64 9 11
2017 CS-02 25 31 25 6 12 0 0 56 19 16
2017 CS-03 40 30 10 15 5 0 0 70 20 20

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 35 9 5 2 2 0 84 7 57
2017 CS-01 73 18 0 9 0 0 0 91 9 11
2017 CS-02 37 25 25 12 0 0 0 62 12 16
2017 CS-03 40 50 5 0 5 0 0 90 5 20
2014 CS 59 28 10 1 1 0 0 87 3 68
2014 CS-01 71 24 6 0 0 0 0 94 0 17
2014 CS-02 48 28 16 3 4 0 0 77 7 25
2014 CS-03 59 29 12 0 0 0 0 88 0 17
2011 CS 49 38 10 3 1 0 0 86 4 72
2011 CS-01 53 37 11 0 0 0 0 89 0 19
2011 CS-02 52 36 12 0 0 0 0 88 0 25
2011 CS-03 39 44 11 6 0 0 0 83 6 18

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 40 16 5 2 2 2 76 7 57
2017 CS-01 36 45 9 9 0 0 0 82 9 11
2017 CS-02 25 31 25 6 6 6 0 60 13 16
2017 CS-03 30 45 20 5 0 0 0 75 5 20
2014 CS 25 42 16 12 6 0 0 67 17 69
2014 CS-01 33 28 22 11 6 0 0 61 17 18
2014 CS-02 20 44 16 8 11 0 0 64 19 25
2014 CS-03 18 59 12 12 0 0 0 76 12 17
2011 CS 25 35 19 14 7 0 0 60 21 72
2011 CS-01 32 42 11 11 5 0 0 74 16 19
2011 CS-02 20 36 24 16 4 0 0 56 20 25
2011 CS-03 22 28 33 11 6 0 0 50 17 18

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 36 18 7 2 2 0 73 9 56
2017 CS-01 40 40 20 0 0 0 0 80 0 10
2017 CS-02 31 19 31 12 6 0 0 50 19 16
2017 CS-03 30 55 5 10 0 0 0 85 10 20
2014 CS 31 38 12 10 10 0 0 68 20 69
2014 CS-01 33 33 17 6 11 0 0 67 17 18
2014 CS-02 24 36 16 12 11 0 0 60 23 25
2014 CS-03 29 47 0 12 12 0 0 76 24 17

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 33 23 7 2 2 4 67 9 57
2017 CS-01 27 27 27 9 0 0 9 60 10 11
2017 CS-02 25 19 38 12 6 0 0 44 19 16
2017 CS-03 30 50 15 5 0 0 0 80 5 20
2014 CS 26 36 20 12 6 0 0 62 17 69
2014 CS-01 22 56 11 6 6 0 0 78 11 18
2014 CS-02 16 36 32 12 3 0 0 52 15 25
2014 CS-03 35 24 24 12 6 0 0 59 18 17
2011 CS 31 39 18 8 1 1 0 71 10 71
2011 CS-01 37 42 11 11 0 0 0 79 11 19
2011 CS-02 33 42 21 4 0 0 0 75 4 24
2011 CS-03 28 33 28 6 0 6 0 65 6 18

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 49 7 7 2 0 0 84 9 57
2017 CS-01 55 45 0 0 0 0 0 100 0 11
2017 CS-02 31 37 6 19 6 0 0 69 25 16
2017 CS-03 35 45 15 5 0 0 0 80 5 20
2014 CS 41 39 13 7 0 0 0 80 7 69
2014 CS-01 61 28 6 6 0 0 0 89 6 18
2014 CS-02 28 44 16 11 0 0 0 72 11 25
2014 CS-03 35 41 18 6 0 0 0 76 6 17
2011 CS 35 46 11 7 1 0 0 81 8 72
2011 CS-01 47 37 5 11 0 0 0 84 11 19
2011 CS-02 28 56 12 4 0 0 0 84 4 25
2011 CS-03 33 50 17 0 0 0 0 83 0 18
2008 CS 38 42 12 7 1 0 0 80 8 76
2008 CS-01 30 50 10 5 5 0 0 80 10 20
2008 CS-02 45 42 10 3 0 0 0 87 3 31
2008 CS-03 27 33 27 13 0 0 0 60 13 15

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 59 23 12 0 4 0 2 84 4 57
2017 CS-01 45 36 18 0 0 0 0 82 0 11
2017 CS-02 56 25 19 0 0 0 0 81 0 16
2017 CS-03 65 20 10 0 0 0 5 89 0 20
2014 CS 42 33 15 4 6 0 0 76 10 69
2014 CS-01 39 28 22 0 11 0 0 67 11 18
2014 CS-02 60 28 8 3 0 0 0 89 3 25
2014 CS-03 29 41 18 6 6 0 0 71 12 17
2011 CS 32 35 24 8 1 0 0 67 10 72
2011 CS-01 21 37 32 5 5 0 0 58 11 19
2011 CS-02 56 32 8 4 0 0 0 88 4 25
2011 CS-03 22 44 28 6 0 0 0 67 6 18
2008 CS 25 25 30 12 8 0 0 50 20 76
2008 CS-01 40 15 35 5 5 0 0 55 10 20
2008 CS-02 26 32 32 6 3 0 0 58 10 31
2008 CS-03 13 20 33 20 13 0 0 33 33 15

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 23 39 12 7 2 2 20 40 57
2017 CS-01 18 18 27 27 9 0 0 36 36 11
2017 CS-02 12 6 63 6 6 0 6 13 20 16
2017 CS-03 15 40 30 5 10 0 0 15 55 20
2014 CS 20 38 25 13 1 1 1 15 60 69
2014 CS-01 6 44 33 17 0 0 0 17 50 18
2014 CS-02 19 28 32 8 4 4 4 13 52 25
2014 CS-03 29 41 18 12 0 0 0 12 71 17
2011 CS 27 42 24 6 0 0 1 6 70 71
2011 CS-01 6 44 39 11 0 0 0 11 50 18
2011 CS-02 24 36 28 8 0 0 4 8 63 25
2011 CS-03 44 50 6 0 0 0 0 0 94 18
2008 CS 8 33 34 13 5 1 5 20 44 76
2008 CS-01 0 15 50 10 10 0 15 24 18 20
2008 CS-02 10 32 29 16 6 3 3 24 45 31
2008 CS-03 7 53 33 7 0 0 0 7 60 15

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 12 21 39 12 12 2 2 25 35 57
2017 CS-01 0 27 45 18 9 0 0 27 27 11
2017 CS-02 6 12 37 19 12 6 6 36 21 16
2017 CS-03 15 25 45 5 10 0 0 15 40 20
2014 CS 19 37 32 4 6 0 1 10 57 68
2014 CS-01 6 24 47 6 18 0 0 24 29 17
2014 CS-02 28 36 24 4 4 0 4 8 66 25
2014 CS-03 12 47 35 6 0 0 0 6 59 17
2011 CS 18 32 37 6 3 3 1 9 53 71
2011 CS-01 0 28 50 11 6 6 0 18 29 18
2011 CS-02 12 24 48 8 0 4 4 9 39 25
2011 CS-03 33 50 17 0 0 0 0 0 83 18
2008 CS 7 20 37 12 19 3 3 32 28 75
2008 CS-01 5 10 50 5 25 0 5 32 16 20
2008 CS-02 10 17 33 13 17 7 3 33 30 30
2008 CS-03 7 33 47 7 7 0 0 13 40 15

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 18 26 23 9 4 2 33 39 57
2017 CS-01 18 9 36 18 0 18 0 22 33 11
2017 CS-02 19 6 38 19 12 0 6 33 27 16
2017 CS-03 15 30 20 25 10 0 0 35 45 20
2014 CS 26 23 33 12 4 0 1 16 50 69
2014 CS-01 22 22 44 11 0 0 0 11 44 18
2014 CS-02 15 24 40 12 4 0 4 17 41 25
2014 CS-03 29 24 24 12 12 0 0 24 53 17
2011 CS 13 17 37 20 7 6 1 29 32 71
2011 CS-01 11 39 17 22 6 6 0 29 53 18
2011 CS-02 12 12 40 16 8 8 4 27 27 25
2011 CS-03 6 11 44 33 0 6 0 35 18 18
2008 CS 8 29 31 19 7 5 1 27 40 75
2008 CS-01 5 25 35 15 15 0 5 32 32 20
2008 CS-02 13 27 30 20 0 10 0 22 44 30
2008 CS-03 0 47 33 7 7 7 0 14 50 15

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 5 19 26 33 12 2 2 47 26 57
2017 CS-01 0 9 55 36 0 0 0 36 9 11
2017 CS-02 6 12 19 37 19 0 6 60 20 16
2017 CS-03 5 30 25 25 15 0 0 40 35 20
2014 CS 10 28 31 24 6 0 1 30 39 68
2014 CS-01 6 22 44 22 6 0 0 28 28 18
2014 CS-02 7 24 24 36 4 0 4 42 33 25
2014 CS-03 13 44 19 19 6 0 0 25 56 16
2011 CS 10 19 46 17 6 1 1 24 29 70
2011 CS-01 6 17 56 17 6 0 0 22 22 18
2011 CS-02 17 13 33 21 8 4 4 32 32 24
2011 CS-03 0 28 44 22 6 0 0 28 28 18
2008 CS 9 23 36 21 9 1 0 31 32 75
2008 CS-01 5 20 25 30 20 0 0 50 25 20
2008 CS-02 7 10 47 23 10 3 0 34 17 30
2008 CS-03 20 27 33 20 0 0 0 20 47 15

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 21 37 16 5 0 4 22 40 57
2017 CS-01 27 27 18 27 0 0 0 27 55 11
2017 CS-02 12 25 38 12 6 0 6 20 40 16
2017 CS-03 15 15 40 20 10 0 0 30 30 20
2014 CS 20 32 26 12 7 0 3 19 54 69
2014 CS-01 11 17 39 22 11 0 0 33 28 18
2014 CS-02 19 28 28 8 12 0 4 21 50 25
2014 CS-03 24 53 12 6 0 0 6 6 81 17
2011 CS 24 31 28 11 0 4 1 12 58 71
2011 CS-01 22 44 28 6 0 0 0 6 67 18
2011 CS-02 20 24 24 20 0 8 4 23 50 25
2011 CS-03 28 39 22 6 0 6 0 6 71 18
2008 CS 18 37 22 12 7 1 3 19 58 76
2008 CS-01 15 25 25 25 5 0 5 32 42 20
2008 CS-02 16 29 26 10 13 3 3 24 48 31
2008 CS-03 20 53 20 7 0 0 0 7 73 15

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 13 21 19 32 11 2 2 45 35 56
2017 CS-01 0 27 18 36 18 0 0 55 27 11
2017 CS-02 7 27 7 40 7 7 7 54 38 15
2017 CS-03 20 20 30 30 0 0 0 30 40 20
2014 CS 20 19 32 15 10 3 1 26 41 69
2014 CS-01 22 22 22 22 6 6 0 29 47 18
2014 CS-02 19 28 20 4 20 4 4 26 52 25
2014 CS-03 24 6 41 24 6 0 0 29 29 17
2011 CS 7 20 31 27 4 6 6 35 30 71
2011 CS-01 0 28 28 33 0 11 0 38 31 18
2011 CS-02 8 16 36 16 4 4 16 25 30 25
2011 CS-03 6 28 22 28 11 6 0 41 35 18
2008 CS 5 25 28 16 15 5 5 34 34 75
2008 CS-01 5 40 25 0 20 0 10 22 50 20
2008 CS-02 0 30 20 23 13 10 3 42 35 30
2008 CS-03 20 7 40 20 13 0 0 33 27 15

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 21 33 14 7 5 4 23 41 57
2017 CS-01 0 36 36 9 9 0 9 20 40 11
2017 CS-02 12 12 25 25 6 19 0 38 31 16
2017 CS-03 20 15 45 10 10 0 0 20 35 20
2014 CS 22 23 36 12 4 1 1 16 46 69
2014 CS-01 11 33 33 11 11 0 0 22 44 18
2014 CS-02 23 16 44 4 4 4 4 9 43 25
2014 CS-03 24 18 29 29 0 0 0 29 41 17
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 49 32 9 7 4 0 0 81 11 57
2017 CS-01 73 18 0 9 0 0 0 91 9 11
2017 CS-02 44 25 12 12 6 0 0 69 19 16
2017 CS-03 45 50 0 0 5 0 0 95 5 20
2014 CS 62 26 6 4 1 0 0 88 6 69
2014 CS-01 83 11 6 0 0 0 0 94 0 18
2014 CS-02 56 32 8 4 0 0 0 88 4 25
2014 CS-03 65 18 6 6 6 0 0 82 12 17
2011 CS 41 34 7 14 4 0 0 75 18 71
2011 CS-01 37 42 5 11 5 0 0 79 16 19
2011 CS-02 54 21 8 17 0 0 0 75 17 24
2011 CS-03 33 39 0 17 11 0 0 72 28 18
2008 CS 51 22 3 12 12 0 0 74 24 76
2008 CS-01 65 15 0 10 10 0 0 80 20 20
2008 CS-02 35 32 6 16 10 0 0 68 26 31
2008 CS-03 53 20 0 0 27 0 0 73 27 15

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 40 14 5 2 9 9 74 9 57
2017 CS-01 9 36 18 9 9 0 18 56 22 11
2017 CS-02 19 44 6 6 0 13 12 83 8 16
2017 CS-03 35 30 15 5 0 10 5 76 6 20
2014 CS 38 28 12 6 9 6 1 72 16 68
2014 CS-01 39 33 6 17 6 0 0 72 22 18
2014 CS-02 34 25 13 4 8 13 4 71 14 24
2014 CS-03 59 18 6 0 12 6 0 81 13 17

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 53 31 7 4 4 2 0 86 7 57
2017 CS-01 73 18 0 9 0 0 0 91 9 11
2017 CS-02 50 25 12 0 6 6 0 80 7 16
2017 CS-03 50 35 5 5 5 0 0 85 10 20
2014 CS 44 36 7 1 10 1 0 81 12 69
2014 CS-01 44 28 11 0 17 0 0 72 17 18
2014 CS-02 36 44 4 4 7 4 0 84 12 25
2014 CS-03 53 41 6 0 0 0 0 94 0 17

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 32 42 14 11 0 2 0 75 11 57
2017 CS-01 45 27 18 9 0 0 0 73 9 11
2017 CS-02 31 31 25 12 0 0 0 63 12 16
2017 CS-03 30 55 5 10 0 0 0 85 10 20
2014 CS 20 52 15 7 4 1 0 74 12 69
2014 CS-01 28 56 11 0 6 0 0 83 6 18
2014 CS-02 12 52 8 16 7 4 0 67 24 25
2014 CS-03 24 47 24 6 0 0 0 71 6 17
2011 CS 22 40 18 10 8 1 0 63 18 72
2011 CS-01 16 47 32 5 0 0 0 63 5 19
2011 CS-02 20 40 16 20 4 0 0 60 24 25
2011 CS-03 39 28 17 6 11 0 0 67 17 18
2008 CS 28 36 11 11 9 5 1 68 21 76
2008 CS-01 40 25 0 20 10 5 0 68 32 20
2008 CS-02 23 42 13 10 10 3 0 67 20 31
2008 CS-03 13 33 27 7 7 7 7 54 15 15

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 23 18 12 7 11 0 59 22 57
2017 CS-01 27 18 18 18 9 9 0 50 30 11
2017 CS-02 25 19 25 12 0 19 0 54 15 16
2017 CS-03 30 25 20 10 10 5 0 58 21 20
2014 CS 19 36 15 15 14 1 0 56 29 69
2014 CS-01 28 33 22 11 6 0 0 61 17 18
2014 CS-02 8 44 8 20 15 4 0 55 37 25
2014 CS-03 24 29 18 12 18 0 0 53 29 17
2011 CS 21 25 17 14 13 11 0 52 30 72
2011 CS-01 16 26 16 5 11 26 0 57 21 19
2011 CS-02 24 12 12 28 12 12 0 41 45 25
2011 CS-03 33 28 22 6 11 0 0 61 17 18
2008 CS 28 20 17 12 13 8 3 53 28 76
2008 CS-01 20 20 10 10 20 15 5 50 38 20
2008 CS-02 32 16 26 6 13 6 0 52 21 31
2008 CS-03 13 27 20 27 7 0 7 43 36 15

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 30 14 14 4 19 5 58 23 57
2017 CS-01 9 27 18 18 0 18 9 50 25 11
2017 CS-02 19 12 19 12 12 25 0 42 33 16
2017 CS-03 15 30 15 10 0 20 10 64 14 20
2014 CS 9 22 26 16 10 10 7 37 31 69
2014 CS-01 17 17 33 22 11 0 0 33 33 18
2014 CS-02 12 20 16 12 11 24 4 45 33 25
2014 CS-03 0 29 18 18 6 6 24 42 33 17

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 49 9 2 0 0 0 89 2 57
2017 CS-01 45 36 9 9 0 0 0 82 9 11
2017 CS-02 44 44 12 0 0 0 0 88 0 16
2017 CS-03 50 45 5 0 0 0 0 95 0 20
2014 CS 35 44 7 12 3 0 0 78 14 69
2014 CS-01 33 28 17 17 6 0 0 61 22 18
2014 CS-02 36 48 0 12 3 0 0 85 15 25
2014 CS-03 47 47 6 0 0 0 0 94 0 17
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 40 14 7 0 0 0 79 7 57
2017 CS-01 55 36 9 0 0 0 0 91 0 11
2017 CS-02 37 44 6 12 0 0 0 81 12 16
2017 CS-03 45 30 20 5 0 0 0 75 5 20
2014 CS 38 29 19 4 6 1 3 70 10 69
2014 CS-01 39 33 17 6 6 0 0 72 11 18
2014 CS-02 40 28 20 4 7 0 0 68 11 25
2014 CS-03 35 24 29 6 0 0 6 63 6 17
2011 CS 31 36 18 8 6 1 0 68 14 72
2011 CS-01 53 21 11 11 5 0 0 74 16 19
2011 CS-02 28 48 16 8 0 0 0 76 8 25
2011 CS-03 22 22 33 11 6 6 0 47 18 18
2008 CS 32 33 11 14 8 0 3 66 23 76
2008 CS-01 25 45 10 5 10 0 5 74 16 20
2008 CS-02 35 35 13 10 6 0 0 71 16 31
2008 CS-03 33 20 7 40 0 0 0 53 40 15

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 40 7 5 0 4 4 87 6 57
2017 CS-01 36 45 9 0 0 0 9 90 0 11
2017 CS-02 44 44 0 6 0 6 0 93 7 16
2017 CS-03 50 35 5 10 0 0 0 85 10 20
2014 CS 42 36 10 6 6 0 0 78 11 69
2014 CS-01 39 33 17 6 6 0 0 72 11 18
2014 CS-02 52 40 4 0 3 0 0 93 3 25
2014 CS-03 41 24 18 18 0 0 0 65 18 17
2011 CS 38 31 19 4 6 3 0 70 10 72
2011 CS-01 53 21 21 0 0 5 0 78 0 19
2011 CS-02 48 36 8 4 4 0 0 84 8 25
2011 CS-03 22 22 39 6 6 6 0 47 12 18
2008 CS 37 29 17 7 8 3 0 68 15 76
2008 CS-01 35 35 15 0 15 0 0 70 15 20
2008 CS-02 39 39 13 0 6 3 0 80 7 31
2008 CS-03 40 7 27 27 0 0 0 47 27 15

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 51 5 2 5 4 0 87 7 57
2017 CS-01 27 73 0 0 0 0 0 100 0 11
2017 CS-02 37 44 6 0 6 6 0 87 7 16
2017 CS-03 45 35 10 5 5 0 0 80 10 20
2014 CS 44 29 15 9 4 0 0 73 13 69
2014 CS-01 39 22 22 6 11 0 0 61 17 18
2014 CS-02 48 36 8 4 3 0 0 85 7 25
2014 CS-03 47 24 12 18 0 0 0 71 18 17
2011 CS 31 40 13 7 7 1 1 73 14 72
2011 CS-01 47 32 5 5 5 0 5 83 11 19
2011 CS-02 32 40 20 8 0 0 0 72 8 25
2011 CS-03 22 39 17 11 6 6 0 65 18 18
2008 CS 33 35 11 11 11 0 0 68 21 75
2008 CS-01 30 35 10 10 15 0 0 65 25 20
2008 CS-02 42 32 13 6 6 0 0 74 13 31
2008 CS-03 21 29 14 14 21 0 0 50 36 14

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 65 26 2 7 0 0 0 91 7 57
2017 CS-01 73 27 0 0 0 0 0 100 0 11
2017 CS-02 75 25 0 0 0 0 0 100 0 16
2017 CS-03 65 25 0 10 0 0 0 90 10 20
2014 CS 84 16 0 0 0 0 0 100 0 69
2014 CS-01 78 22 0 0 0 0 0 100 0 18
2014 CS-02 88 12 0 0 0 0 0 100 0 25
2014 CS-03 82 18 0 0 0 0 0 100 0 17
2011 CS 75 22 0 3 0 0 0 97 3 72
2011 CS-01 89 11 0 0 0 0 0 100 0 19
2011 CS-02 76 24 0 0 0 0 0 100 0 25
2011 CS-03 61 28 0 11 0 0 0 89 11 18
2008 CS 71 16 3 5 4 0 1 88 9 76
2008 CS-01 90 10 0 0 0 0 0 100 0 20
2008 CS-02 58 26 6 3 6 0 0 84 10 31
2008 CS-03 73 13 0 13 0 0 0 87 13 15

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 23 9 4 4 14 7 80 9 57
2017 CS-01 55 0 9 0 9 18 9 75 13 11
2017 CS-02 31 31 19 0 0 19 0 77 0 16
2017 CS-03 45 30 0 10 5 5 5 83 17 20
2014 CS 46 26 8 6 4 6 3 80 11 69
2014 CS-01 44 17 11 11 11 6 0 65 24 18
2014 CS-02 40 36 7 4 0 12 0 87 5 25
2014 CS-03 71 12 6 6 6 0 0 82 12 17
2011 CS 31 28 21 8 6 3 4 63 15 72
2011 CS-01 21 21 26 16 5 0 11 47 24 19
2011 CS-02 44 20 20 8 0 8 0 70 9 25
2011 CS-03 28 33 17 0 17 0 6 65 18 18

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 49 39 11 0 2 0 0 88 2 57
2017 CS-01 64 27 9 0 0 0 0 91 0 11
2017 CS-02 44 50 6 0 0 0 0 94 0 16
2017 CS-03 55 30 10 0 5 0 0 85 5 20

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 30 7 4 4 4 0 85 7 57
2017 CS-01 73 27 0 0 0 0 0 100 0 11
2017 CS-02 56 31 6 6 0 0 0 88 6 16
2017 CS-03 50 30 10 0 10 0 0 80 10 20

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 37 9 2 2 0 0 88 4 57
2017 CS-01 64 36 0 0 0 0 0 100 0 11
2017 CS-02 56 31 6 6 0 0 0 88 6 16
2017 CS-03 50 35 10 0 5 0 0 85 5 20
2014 CS 48 32 13 0 7 0 0 80 7 69
2014 CS-01 44 28 17 0 11 0 0 72 11 18
2014 CS-02 52 32 8 0 7 0 0 85 7 25
2014 CS-03 47 29 24 0 0 0 0 76 0 17
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 32 32 0 0 0 16 62 0 19
2017 CS-03 20 20 30 0 0 0 30 57 0 10
2014 CS 6 35 24 12 0 6 18 54 15 17
2014 CS-03 10 10 30 20 0 0 30 29 29 10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 28 30 11 7 5 2 49 19 57
2017 CS-01 0 36 27 18 9 0 9 40 30 11
2017 CS-02 19 44 31 0 0 6 0 67 0 16
2017 CS-03 25 20 30 10 10 5 0 47 21 20
2014 CS 12 38 13 16 13 9 0 54 32 69
2014 CS-01 17 50 11 6 11 6 0 71 18 18
2014 CS-02 8 24 16 24 15 12 0 37 45 25
2014 CS-03 12 35 12 12 18 12 0 53 33 17
2011 CS 10 22 25 18 11 14 0 37 34 72
2011 CS-01 11 32 11 21 5 21 0 53 33 19
2011 CS-02 12 16 28 16 8 20 0 35 30 25
2011 CS-03 11 11 39 17 17 6 0 24 35 18

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 23 30 25 4 2 0 41 29 57
2017 CS-01 9 18 36 36 0 0 0 27 36 11
2017 CS-02 12 31 31 25 0 0 0 44 25 16
2017 CS-03 30 10 35 15 10 0 0 40 25 20
2014 CS 9 38 17 17 16 3 0 48 34 69
2014 CS-01 17 56 6 11 11 0 0 72 22 18
2014 CS-02 8 20 20 24 19 8 0 31 47 25
2014 CS-03 0 53 12 12 24 0 0 53 35 17
2011 CS 11 21 26 18 18 6 0 34 38 72
2011 CS-01 16 26 26 16 11 5 0 44 28 19
2011 CS-02 12 24 24 12 20 8 0 39 35 25
2011 CS-03 11 6 28 39 11 6 0 18 53 18
2008 CS 16 30 14 22 13 4 0 48 37 76
2008 CS-01 10 30 15 25 15 5 0 42 42 20
2008 CS-02 23 29 13 23 10 3 0 53 33 31
2008 CS-03 13 20 27 20 20 0 0 33 40 15

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 21 28 12 11 11 4 41 27 57
2017 CS-01 0 27 27 18 9 0 18 33 33 11
2017 CS-02 19 25 25 6 0 25 0 58 8 16
2017 CS-03 20 20 30 15 10 5 0 42 26 20
2014 CS 10 23 28 17 13 9 0 37 33 69
2014 CS-01 17 33 22 11 6 11 0 56 19 18
2014 CS-02 8 12 28 20 15 16 0 24 42 25
2014 CS-03 6 35 18 24 18 0 0 41 41 17
2011 CS 4 26 26 19 13 11 0 34 36 72
2011 CS-01 0 42 5 21 11 21 0 53 40 19
2011 CS-02 4 28 36 12 16 4 0 33 29 25
2011 CS-03 6 11 33 28 6 17 0 20 40 18
2008 CS 8 30 21 20 14 7 0 41 37 76
2008 CS-01 10 20 15 20 20 15 0 35 47 20
2008 CS-02 6 35 23 16 13 6 0 45 31 31
2008 CS-03 0 27 33 27 13 0 0 27 40 15

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 19 26 18 9 14 0 39 31 57
2017 CS-01 9 9 27 36 0 18 0 22 44 11
2017 CS-02 12 25 31 6 6 19 0 46 15 16
2017 CS-03 20 20 20 20 15 5 0 42 37 20
2014 CS 15 17 22 16 16 15 0 37 37 69
2014 CS-01 22 11 22 17 6 22 0 43 29 18
2014 CS-02 12 12 16 20 23 16 0 29 52 25
2014 CS-03 6 29 24 18 18 6 0 38 38 17
2011 CS 6 22 24 17 19 13 0 32 41 72
2011 CS-01 5 26 26 26 5 11 0 35 35 19
2011 CS-02 8 16 24 8 28 16 0 29 43 25
2011 CS-03 0 22 17 28 17 17 0 27 53 18
2008 CS 7 26 28 13 13 13 0 38 30 76
2008 CS-01 5 15 10 30 15 25 0 27 60 20
2008 CS-02 6 32 32 10 13 6 0 41 24 31
2008 CS-03 0 20 47 7 13 13 0 23 23 15

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 30 25 16 9 5 0 47 27 56
2017 CS-01 9 36 18 36 0 0 0 45 36 11
2017 CS-02 12 31 25 12 6 13 0 50 21 16
2017 CS-03 26 32 26 5 11 0 0 58 16 19
2014 CS 9 37 21 15 14 4 0 48 31 68
2014 CS-01 18 47 12 12 12 0 0 65 24 17
2014 CS-02 4 28 16 20 19 12 0 37 45 25
2014 CS-03 12 41 24 12 12 0 0 53 24 17
2011 CS 3 30 28 18 15 6 0 34 36 71
2011 CS-01 5 37 26 21 5 5 0 44 28 19
2011 CS-02 0 29 29 13 21 8 0 32 36 24
2011 CS-03 6 11 39 22 17 6 0 18 41 18
2008 CS 9 36 18 21 12 4 0 47 34 76
2008 CS-01 15 30 25 10 10 10 0 50 22 20
2008 CS-02 6 29 23 29 10 3 0 37 40 31
2008 CS-03 7 33 7 33 20 0 0 40 53 15
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 44 12 7 5 2 0 75 13 57
2017 CS-01 27 55 9 9 0 0 0 82 9 11
2017 CS-02 37 50 6 0 6 0 0 88 6 16
2017 CS-03 30 40 15 10 5 0 0 70 15 20
2014 CS 19 39 20 10 10 1 0 59 20 69
2014 CS-01 33 39 22 0 6 0 0 72 6 18
2014 CS-02 12 44 12 15 12 4 0 59 29 25
2014 CS-03 18 35 29 6 12 0 0 53 18 17
2011 CS 14 38 26 8 11 3 0 53 20 72
2011 CS-01 26 37 21 5 0 11 0 71 6 19
2011 CS-02 16 32 24 8 20 0 0 48 28 25
2011 CS-03 0 44 39 17 0 0 0 44 17 18

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 39 43 11 2 2 2 2 85 4 56
2017 CS-01 36 45 18 0 0 0 0 82 0 11
2017 CS-02 33 53 7 0 0 0 7 93 0 15
2017 CS-03 45 40 10 0 5 0 0 85 5 20
2014 CS 33 41 19 1 3 3 0 76 4 69
2014 CS-01 17 56 22 0 6 0 0 72 6 18
2014 CS-02 44 24 16 4 3 8 0 74 8 25
2014 CS-03 35 41 24 0 0 0 0 76 0 17
2011 CS 22 38 18 10 4 8 0 65 15 72
2011 CS-01 26 42 11 5 0 16 0 81 6 19
2011 CS-02 28 48 16 4 4 0 0 76 8 25
2011 CS-03 17 11 28 22 6 17 0 33 33 18

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 40 11 11 7 2 4 70 19 57
2017 CS-01 18 36 18 18 9 0 0 55 27 11
2017 CS-02 25 37 12 13 12 0 0 62 25 16
2017 CS-03 25 50 10 5 5 0 5 79 11 20
2014 CS 22 45 15 10 6 1 1 69 16 69
2014 CS-01 28 44 22 6 0 0 0 72 6 18
2014 CS-02 24 44 4 12 11 4 0 71 24 25
2014 CS-03 12 53 6 18 6 0 6 69 25 17
2011 CS 17 33 15 15 10 10 0 55 28 72
2011 CS-01 21 37 5 21 5 11 0 65 29 19
2011 CS-02 20 40 12 8 4 16 0 71 14 25
2011 CS-03 11 22 28 17 17 6 0 35 35 18
2008 CS 15 37 17 12 11 5 3 57 25 75
2008 CS-01 5 50 15 10 15 5 0 58 26 20
2008 CS-02 13 32 26 16 10 3 0 47 27 31
2008 CS-03 20 33 13 7 7 13 7 67 17 15

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 30 19 11 5 14 0 59 18 57
2017 CS-01 18 36 9 27 0 9 0 60 30 11
2017 CS-02 12 44 25 0 12 6 0 60 13 16
2017 CS-03 25 15 20 10 5 25 0 53 20 20
2014 CS 15 36 22 12 8 6 1 55 22 69
2014 CS-01 6 39 22 17 11 6 0 47 29 18
2014 CS-02 16 40 24 8 11 0 0 56 19 25
2014 CS-03 6 41 12 18 6 12 6 57 29 17
2011 CS 7 18 26 13 18 17 1 31 37 72
2011 CS-01 5 26 16 11 26 11 5 38 44 19
2011 CS-02 8 16 40 4 12 20 0 30 20 25
2011 CS-03 11 6 28 17 17 22 0 21 43 18

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 26 21 7 11 11 11 51 22 57
2017 CS-01 9 27 27 0 18 0 18 44 22 11
2017 CS-02 6 31 31 12 6 6 6 43 21 16
2017 CS-03 20 25 15 5 10 15 10 60 20 20
2014 CS 12 17 15 17 19 16 4 36 45 69
2014 CS-01 17 28 17 22 6 11 0 50 31 18
2014 CS-02 12 16 12 12 28 20 0 35 50 25
2014 CS-03 6 18 24 18 18 6 12 29 43 17
2011 CS 3 18 21 15 21 21 1 27 46 72
2011 CS-01 0 21 16 21 21 21 0 27 53 19
2011 CS-02 4 24 16 12 16 24 4 39 39 25
2011 CS-03 6 6 28 17 22 22 0 14 50 18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 39 11 4 5 2 2 80 9 57
2017 CS-01 36 36 9 9 0 0 9 80 10 11
2017 CS-02 37 25 12 6 12 6 0 67 20 16
2017 CS-03 40 50 5 0 5 0 0 90 5 20
2014 CS 55 33 6 4 0 0 1 90 4 69
2014 CS-01 78 22 0 0 0 0 0 100 0 18
2014 CS-02 36 48 0 11 0 0 4 88 12 25
2014 CS-03 59 24 18 0 0 0 0 82 0 17

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 32 4 2 0 5 2 94 2 57
2017 CS-01 64 36 0 0 0 0 0 100 0 11
2017 CS-02 50 31 6 0 0 13 0 93 0 16
2017 CS-03 65 25 0 5 0 5 0 95 5 20
2014 CS 62 25 6 3 0 1 3 91 3 69
2014 CS-01 78 11 6 0 0 6 0 94 0 18
2014 CS-02 52 32 4 7 0 0 4 88 8 25
2014 CS-03 59 24 12 0 0 0 6 88 0 17
2011 CS 49 33 10 6 0 1 1 84 6 72
2011 CS-01 58 21 16 5 0 0 0 79 5 19
2011 CS-02 40 40 4 8 0 4 4 87 9 25
2011 CS-03 44 39 11 6 0 0 0 83 6 18
2008 CS 54 16 20 5 1 1 3 73 7 76
2008 CS-01 60 5 20 10 0 0 5 68 11 20
2008 CS-02 45 23 23 6 3 0 0 68 10 31
2008 CS-03 47 20 27 0 0 7 0 71 0 15

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 33 23 16 4 5 0 55 20 57
2017 CS-01 27 18 36 18 0 0 0 45 18 11
2017 CS-02 12 44 25 19 0 0 0 56 19 16
2017 CS-03 25 40 10 15 5 5 0 68 21 20
2014 CS 16 41 15 17 8 1 1 58 27 69
2014 CS-01 28 39 6 28 0 0 0 67 28 18
2014 CS-02 8 44 12 16 15 4 0 55 33 25
2014 CS-03 6 35 29 18 6 0 6 44 25 17
2011 CS 15 42 18 8 15 1 0 58 24 72
2011 CS-01 11 53 11 0 26 0 0 63 26 19
2011 CS-02 12 40 28 8 8 4 0 54 17 25
2011 CS-03 28 33 11 17 11 0 0 61 28 18
2008 CS 12 29 20 22 14 3 0 42 38 76
2008 CS-01 15 25 15 20 25 0 0 40 45 20
2008 CS-02 13 26 16 29 10 6 0 41 41 31
2008 CS-03 0 33 33 20 13 0 0 33 33 15

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 12 23 12 30 16 4 4 37 49 57
2017 CS-01 0 45 9 36 0 0 9 50 40 11
2017 CS-02 19 12 19 25 25 0 0 31 50 16
2017 CS-03 20 15 5 40 10 10 0 39 56 20
2014 CS 12 23 22 13 22 3 6 38 38 69
2014 CS-01 11 22 33 11 17 6 0 35 29 18
2014 CS-02 12 24 8 16 28 4 8 41 50 25
2014 CS-03 6 24 24 12 24 0 12 33 40 17
2011 CS 8 28 17 19 25 1 1 37 46 72
2011 CS-01 5 37 11 16 26 0 5 44 44 19
2011 CS-02 8 24 16 20 28 4 0 33 50 25
2011 CS-03 11 22 22 22 22 0 0 33 44 18
2008 CS 11 16 16 22 36 0 0 26 58 76
2008 CS-01 15 15 20 20 30 0 0 30 50 20
2008 CS-02 16 16 19 19 29 0 0 32 48 31
2008 CS-03 0 7 7 33 53 0 0 7 87 15

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 37 18 7 7 7 4 65 16 57
2017 CS-01 9 36 27 18 0 0 9 50 20 11
2017 CS-02 25 19 25 6 12 12 0 50 21 16
2017 CS-03 20 40 15 5 10 10 0 67 17 20

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 51 11 0 2 2 4 87 2 57
2017 CS-01 18 64 0 0 0 0 18 100 0 11
2017 CS-02 25 56 12 0 6 0 0 81 6 16
2017 CS-03 40 50 5 0 0 5 0 95 0 20
2014 CS 29 38 16 4 0 13 0 77 5 69
2014 CS-01 39 22 22 6 0 11 0 69 6 18
2014 CS-02 24 32 8 7 0 28 0 79 10 25
2014 CS-03 18 59 24 0 0 0 0 76 0 17

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 51 5 0 2 4 2 93 2 57
2017 CS-01 36 55 0 0 0 0 9 100 0 11
2017 CS-02 38 50 6 0 6 0 0 88 6 16
2017 CS-03 35 50 10 0 0 5 0 89 0 20
2014 CS 31 44 15 3 3 6 0 79 6 69
2014 CS-01 39 39 22 0 0 0 0 78 0 18
2014 CS-02 24 36 12 8 3 16 0 72 14 25
2014 CS-03 29 53 12 0 6 0 0 82 6 17
2011 CS 17 47 21 6 3 7 0 69 9 72
2011 CS-01 11 63 11 5 0 11 0 82 6 19
2011 CS-02 24 36 32 0 4 4 0 63 4 25
2011 CS-03 22 39 11 11 6 11 0 69 19 18

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 41 7 2 2 2 0 89 4 57
2017 CS-01 55 36 9 0 0 0 0 91 0 11
2017 CS-02 44 44 6 0 6 0 0 88 6 16
2017 CS-03 50 40 5 5 0 0 0 90 5 20
2014 CS 35 45 9 6 3 3 0 82 9 69
2014 CS-01 39 44 11 6 0 0 0 83 6 18
2014 CS-02 28 40 12 8 3 8 0 74 12 25
2014 CS-03 47 41 6 6 0 0 0 88 6 17
2011 CS 24 44 17 6 8 1 0 69 14 72
2011 CS-01 32 47 11 0 5 5 0 83 6 19
2011 CS-02 28 40 20 0 12 0 0 68 12 25
2011 CS-03 17 50 17 11 6 0 0 67 17 18
2008 CS 38 26 20 9 7 0 0 64 16 76
2008 CS-01 25 35 15 15 10 0 0 60 25 20
2008 CS-02 45 23 26 3 3 0 0 68 6 31
2008 CS-03 33 20 20 13 13 0 0 53 27 15

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 38 18 4 4 2 0 74 7 56
2017 CS-01 40 40 20 0 0 0 0 80 0 10
2017 CS-02 37 31 25 0 6 0 0 69 6 16
2017 CS-03 35 40 15 10 0 0 0 75 10 20
2014 CS 20 33 20 15 10 1 0 55 25 69
2014 CS-01 39 22 28 6 6 0 0 61 11 18
2014 CS-02 12 44 12 16 11 4 0 59 29 25
2014 CS-03 24 18 24 18 18 0 0 41 35 17
2011 CS 18 28 27 10 15 1 0 47 26 71
2011 CS-01 21 32 26 5 11 5 0 56 17 19
2011 CS-02 21 29 29 4 17 0 0 50 21 24
2011 CS-03 11 22 28 28 11 0 0 33 39 18

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 35 16 5 5 4 0 73 11 57
2017 CS-01 27 36 18 18 0 0 0 64 18 11
2017 CS-02 37 31 12 0 6 13 0 79 7 16
2017 CS-03 40 40 10 5 5 0 0 80 10 20
2014 CS 16 39 17 17 8 1 0 56 26 69
2014 CS-01 28 33 33 0 6 0 0 61 6 18
2014 CS-02 12 32 16 24 11 4 0 46 37 25
2014 CS-03 12 47 6 24 12 0 0 59 35 17
2011 CS 21 30 24 8 15 1 0 51 24 71
2011 CS-01 21 42 11 11 11 5 0 67 22 19
2011 CS-02 25 25 33 0 17 0 0 50 17 24
2011 CS-03 11 28 33 17 11 0 0 39 28 18
2008 CS 20 32 22 16 11 0 0 51 26 76
2008 CS-01 15 25 25 20 15 0 0 40 35 20
2008 CS-02 26 35 23 3 13 0 0 61 16 31
2008 CS-03 13 20 33 33 0 0 0 33 33 15

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 28 23 7 5 4 0 64 13 57
2017 CS-01 27 27 36 9 0 0 0 55 9 11
2017 CS-02 37 25 19 0 12 6 0 67 13 16
2017 CS-03 45 20 30 5 0 0 0 65 5 20
2014 CS 20 32 13 16 10 6 3 57 28 69
2014 CS-01 33 22 22 11 11 0 0 56 22 18
2014 CS-02 12 36 12 12 11 12 4 58 28 25
2014 CS-03 18 35 12 18 6 6 6 60 27 17
2011 CS 24 25 20 11 17 3 0 51 29 71
2011 CS-01 32 37 16 5 11 0 0 68 16 19
2011 CS-02 17 21 29 4 21 8 0 41 27 24
2011 CS-03 17 22 22 28 11 0 0 39 39 18
2008 CS 18 29 16 17 16 4 0 49 34 76
2008 CS-01 10 35 15 10 30 0 0 45 40 20
2008 CS-02 29 29 13 16 10 3 0 60 27 31
2008 CS-03 13 13 33 20 13 7 0 29 36 15
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CS 24 46 30 57
2017 CS-01 27 27 45 11
2017 CS-02 19 56 25 16
2017 CS-03 10 60 30 20
2014 CS 19 49 32 69
2014 CS-01 6 61 33 18
2014 CS-02 23 44 32 25
2014 CS-03 18 41 41 17
2011 CS 25 39 36 72
2011 CS-01 21 47 32 19
2011 CS-02 16 32 52 25
2011 CS-03 33 33 33 18

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CS 29 14 49 0 7 0 14
2014 CS 45 16 31 0 9999 8 13
2011 CS 22 0 67 11 9999 0 18
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 11 89 57
2014 CS 16 84 69
2014 CS-02 19 81 25
2014 CS-03 0 100 17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 16 16 4 4 28 12 62 12 57
2017 CS-01 9 27 18 9 9 18 9 50 25 11
2017 CS-02 31 12 12 0 6 31 6 70 10 16
2017 CS-03 20 10 15 0 0 35 20 67 0 20
2014 CS 12 13 20 3 6 38 9 46 16 69
2014 CS-01 11 22 44 0 0 17 6 43 0 18
2014 CS-02 16 12 8 4 11 44 4 55 30 25
2014 CS-03 12 6 12 6 0 41 24 50 17 17

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 30 18 2 2 20 2 73 5 56
2017 CS-01 18 36 18 9 0 18 0 67 11 11
2017 CS-02 40 13 20 0 7 20 0 67 8 15
2017 CS-03 10 40 20 0 0 25 5 71 0 20
2014 CS 12 31 28 6 1 23 0 55 9 69
2014 CS-01 11 39 22 6 0 22 0 64 7 18
2014 CS-02 16 20 20 8 3 32 0 53 17 25
2014 CS-03 6 18 47 6 0 24 0 31 8 17
2011 CS 21 35 19 4 3 17 1 68 8 72
2011 CS-01 16 37 16 0 0 32 0 77 0 19
2011 CS-02 24 40 20 8 4 4 0 67 13 25
2011 CS-03 22 28 17 6 6 22 0 64 14 18
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 52 12 4 2 0 0 82 5 57
2017 CS-01 27 27 27 9 9 0 0 55 18 11
2017 CS-02 19 56 19 6 0 0 0 75 6 16
2017 CS-03 40 55 5 0 0 0 0 95 0 20
2014 CS 20 54 12 4 3 3 4 80 8 69
2014 CS-01 6 39 33 11 0 6 6 50 13 18
2014 CS-02 24 56 8 4 8 0 0 80 12 25
2014 CS-03 18 71 0 0 0 6 6 100 0 17
2011 CS 22 58 15 1 1 1 0 82 3 72
2011 CS-01 11 47 37 0 0 5 0 61 0 19
2011 CS-02 28 60 4 4 4 0 0 88 8 25
2011 CS-03 28 61 11 0 0 0 0 89 0 18
2008 CS 22 57 14 3 3 1 0 80 5 76
2008 CS-01 20 45 20 5 5 5 0 68 11 20
2008 CS-02 23 71 6 0 0 0 0 94 0 31
2008 CS-03 20 47 27 7 0 0 0 67 7 15

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 21 14 5 0 35 7 67 9 57
2017 CS-01 27 27 27 9 0 9 0 60 10 11
2017 CS-02 19 25 0 6 0 44 6 88 13 16
2017 CS-03 15 10 20 5 0 40 10 50 10 20
2014 CS 10 20 28 9 1 29 3 44 15 69
2014 CS-01 11 33 28 6 0 17 6 57 7 18
2014 CS-02 12 19 12 12 0 44 0 57 22 25
2014 CS-03 6 12 47 6 6 18 6 23 15 17
2011 CS 6 21 32 8 6 19 8 37 19 72
2011 CS-01 5 32 21 5 0 26 11 58 8 19
2011 CS-02 8 16 40 8 4 16 8 32 16 25
2011 CS-03 6 11 28 11 6 28 11 27 27 18

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 51 4 0 0 0 2 96 0 57
2017 CS-01 55 45 0 0 0 0 0 100 0 11
2017 CS-02 44 56 0 0 0 0 0 100 0 16
2017 CS-03 45 45 10 0 0 0 0 90 0 20
2014 CS 35 36 12 1 1 12 3 83 3 69
2014 CS-01 28 11 33 6 0 22 0 50 7 18
2014 CS-02 40 44 0 0 3 12 0 96 4 25
2014 CS-03 29 47 12 0 0 6 6 87 0 17
2011 CS 35 42 8 3 1 10 1 86 5 72
2011 CS-01 42 32 0 0 0 21 5 100 0 19
2011 CS-02 40 40 8 4 4 4 0 83 8 25
2011 CS-03 33 44 11 0 0 11 0 88 0 18
2008 CS 38 37 11 4 1 8 1 83 6 76
2008 CS-01 25 45 20 5 0 5 0 74 5 20
2008 CS-02 48 32 3 3 3 6 3 89 7 31
2008 CS-03 33 33 13 7 0 13 0 77 8 15

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 48 12 0 0 11 2 86 0 57
2017 CS-01 36 36 9 0 0 18 0 89 0 11
2017 CS-02 31 50 12 0 0 6 0 87 0 16
2017 CS-03 20 50 15 0 0 15 0 82 0 20
2014 CS 22 38 15 7 1 15 3 72 10 69
2014 CS-01 17 28 33 6 0 17 0 53 7 18
2014 CS-02 16 44 4 12 3 20 0 76 19 25
2014 CS-03 18 47 18 0 0 12 6 79 0 17
2011 CS 29 39 17 4 1 8 1 75 6 72
2011 CS-01 32 42 5 0 0 16 5 93 0 19
2011 CS-02 24 40 16 8 4 8 0 70 13 25
2011 CS-03 39 33 28 0 0 0 0 72 0 18
2008 CS 26 36 16 8 1 13 0 71 11 76
2008 CS-01 10 45 20 5 5 15 0 65 12 20
2008 CS-02 32 32 13 6 0 16 0 77 8 31
2008 CS-03 13 40 20 20 0 7 0 57 21 15
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 14 5 4 4 45 7 74 15 56
2017 CS-01 18 9 9 9 9 36 9 50 33 11
2017 CS-02 33 7 0 0 7 47 7 86 14 15
2017 CS-03 15 15 10 0 0 55 5 75 0 20
2014 CS 13 15 21 1 3 43 4 53 8 68
2014 CS-01 22 17 39 0 0 17 6 50 0 18
2014 CS-02 16 12 12 4 3 52 0 59 15 25
2014 CS-03 6 12 18 0 6 47 12 43 14 17

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 30 11 4 4 26 0 76 10 57
2017 CS-01 27 9 18 9 0 36 0 57 14 11
2017 CS-02 37 25 0 0 6 31 0 91 9 16
2017 CS-03 15 40 15 5 0 25 0 73 7 20
2014 CS 13 28 23 3 3 29 1 59 8 69
2014 CS-01 22 33 22 0 0 17 6 71 0 18
2014 CS-02 16 24 12 4 3 40 0 67 12 25
2014 CS-03 6 18 41 0 6 29 0 33 8 17
2011 CS 24 31 17 1 3 25 0 72 6 72
2011 CS-01 26 21 16 0 0 37 0 75 0 19
2011 CS-02 20 36 20 4 4 16 0 67 10 25
2011 CS-03 22 28 11 0 6 33 0 75 8 18
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 14 21 4 11 2 5 62 15 57
2017 CS-01 27 9 36 9 18 0 0 36 27 11
2017 CS-02 37 19 19 0 12 0 12 64 14 16
2017 CS-03 50 20 20 5 5 0 0 70 10 20

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 30 26 14 5 0 4 53 20 57
2017 CS-01 0 45 18 18 18 0 0 45 36 11
2017 CS-02 31 25 25 12 0 0 6 60 13 16
2017 CS-03 25 35 25 15 0 0 0 60 15 20

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 23 23 16 4 2 5 55 21 57
2017 CS-01 27 18 9 36 0 0 9 50 40 11
2017 CS-02 37 12 19 19 0 0 12 57 21 16
2017 CS-03 35 25 25 5 10 0 0 60 15 20

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 23 28 12 12 0 5 45 26 57
2017 CS-01 18 18 18 9 27 0 9 40 40 11
2017 CS-02 19 19 38 12 6 0 6 40 20 16
2017 CS-03 20 35 25 15 5 0 0 55 20 20

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 61 14 11 2 0 2 11 86 2 57
2017 CS-01 64 9 18 0 0 0 9 80 0 11
2017 CS-02 62 19 0 0 0 6 12 100 0 16
2017 CS-03 55 20 20 0 0 0 5 79 0 20

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 19 14 9 2 2 4 74 11 57
2017 CS-01 64 9 18 0 0 0 9 80 0 11
2017 CS-02 56 31 6 0 0 0 6 93 0 16
2017 CS-03 40 15 15 20 5 5 0 58 26 20

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 37 21 11 2 0 4 65 13 57
2017 CS-01 36 45 0 18 0 0 0 82 18 11
2017 CS-02 25 31 12 12 6 0 12 64 21 16
2017 CS-03 25 40 35 0 0 0 0 65 0 20

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 26 30 11 12 2 4 44 24 57
2017 CS-01 18 36 18 9 18 0 0 55 27 11
2017 CS-02 25 12 31 6 12 0 12 43 21 16
2017 CS-03 15 35 35 15 0 0 0 50 15 20

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 21 32 12 7 2 4 46 20 57
2017 CS-01 36 18 27 9 9 0 0 55 18 11
2017 CS-02 25 19 31 0 12 0 12 50 14 16
2017 CS-03 20 20 45 15 0 0 0 40 15 20

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 30 26 4 7 2 5 60 11 57
2017 CS-01 36 18 27 0 18 0 0 55 18 11
2017 CS-02 31 31 13 6 6 0 12 71 14 16
2017 CS-03 20 35 40 0 0 0 5 58 0 20

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 75 12 11 2 0 0 0 88 2 57
2017 CS-01 64 27 0 9 0 0 0 91 9 11
2017 CS-02 75 12 13 0 0 0 0 87 0 16
2017 CS-03 80 5 15 0 0 0 0 85 0 20

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 79 14 5 0 0 0 2 95 0 56
2017 CS-01 55 27 18 0 0 0 0 82 0 11
2017 CS-02 93 0 0 0 0 0 7 100 0 15
2017 CS-03 75 20 5 0 0 0 0 95 0 20

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 26 4 9 2 0 4 85 11 57
2017 CS-01 55 27 9 9 0 0 0 82 9 11
2017 CS-02 69 13 0 12 0 0 6 87 13 16
2017 CS-03 55 25 0 10 5 0 5 84 16 20

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 66 13 5 9 2 0 5 83 11 56
2017 CS-01 60 10 20 10 0 0 0 70 10 10
2017 CS-02 81 6 0 6 0 0 6 93 7 16
2017 CS-03 55 20 5 10 5 0 5 79 16 20

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 9 5 7 0 0 23 84 9 56
2017 CS-01 64 0 9 0 0 0 27 88 0 11
2017 CS-02 73 0 0 0 0 0 27 100 0 15
2017 CS-03 45 5 5 15 0 0 30 71 21 20

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 72 4 7 2 0 2 14 90 2 57
2017 CS-01 64 9 9 0 0 0 18 89 0 11
2017 CS-02 69 0 6 6 0 0 19 85 8 16
2017 CS-03 75 5 5 0 0 0 15 94 0 20

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 77 11 5 2 2 2 2 91 4 57
2017 CS-01 64 9 9 9 9 0 0 73 18 11
2017 CS-02 81 12 0 0 0 0 6 100 0 16
2017 CS-03 75 15 10 0 0 0 0 90 0 20

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 59 23 11 2 0 2 4 87 2 56
2017 CS-01 73 9 18 0 0 0 0 82 0 11
2017 CS-02 67 20 7 0 0 0 7 93 0 15
2017 CS-03 50 30 15 5 0 0 0 80 5 20

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 42 25 11 4 2 0 61 14 57
2017 CS-01 9 45 27 9 9 0 0 55 18 11
2017 CS-02 31 50 0 12 6 0 0 81 19 16
2017 CS-03 20 45 30 5 0 0 0 65 5 20

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 4 11 42 23 19 2 0 43 14 57
2017 CS-01 0 9 55 27 9 0 0 36 9 11
2017 CS-02 12 6 31 19 31 0 0 50 19 16
2017 CS-03 0 10 45 25 20 0 0 45 10 20

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 38 25 5 5 16 0 58 13 57
2017 CS-01 0 18 27 18 0 36 0 29 29 11
2017 CS-02 6 56 19 0 12 6 0 67 13 16
2017 CS-03 15 40 25 5 0 15 0 65 6 20

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 34 23 9 7 5 0 58 17 56
2017 CS-01 0 36 36 18 9 0 0 36 27 11
2017 CS-02 37 19 25 6 6 6 0 60 13 16
2017 CS-03 20 40 20 5 5 10 0 67 11 20
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 12 88 57
2017 CS-01 45 55 11
2017 CS-02 0 100 16
2014 CS 16 84 69
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 58 19 7 5 5 5 0 61 39 57
2017 CS-01 36 27 9 9 9 9 0 40 60 11
2017 CS-02 69 19 0 0 6 6 0 73 27 16
2017 CS-03 60 15 10 10 5 0 0 60 40 20

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 25 20

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 20 20

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 15 20

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CS 80 20

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CS 10 20

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CS 19 20

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CS 21 36 27 11 0 5 19

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 10 10 14 14 0 23 50 38 21

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 5 9 19 5 19 0 43 24 42 21
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