2017 Public Service Employee Survey Results for Library and Archives Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 35 7 11 3 0 0 80 13 75
2017 CR-04 45 37 8 8 2 0 0 82 10 60
2014 CR 34 49 10 7 1 0 0 83 8 126
2014 CR-04 34 49 12 5 0 0 0 83 5 85
2011 CR 33 47 4 10 6 0 0 80 16 124
2011 CR-03 39 52 3 0 6 0 0 91 6 33
2011 CR-04 28 46 5 16 6 0 0 73 22 83
2008 CR 39 43 6 8 4 0 0 82 13 120
2008 CR-03 48 35 10 8 0 0 0 83 8 40
2008 CR-04 34 47 4 7 7 0 0 81 15 68
2008 CR-05 45 36 0 18 0 0 0 82 18 11

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 70 19 3 3 3 0 3 92 5 74
2017 CR-04 68 22 3 3 2 0 2 92 5 59
2014 CR 60 34 2 3 0 0 1 95 3 126
2014 CR-04 64 34 2 0 0 0 0 98 0 85
2011 CR 77 19 2 0 0 1 1 98 0 124
2011 CR-03 82 15 0 0 0 3 0 100 0 33
2011 CR-04 76 19 4 0 0 0 1 96 0 83
2008 CR 63 24 8 3 2 0 1 88 4 120
2008 CR-03 65 18 10 3 3 0 3 85 5 40
2008 CR-04 62 29 6 1 1 0 0 91 3 68
2008 CR-05 64 18 9 9 0 0 0 82 9 11

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 25 3 4 1 0 0 92 5 75
2017 CR-04 62 28 3 5 2 0 0 90 6 60
2014 CR 61 28 6 4 1 0 1 90 5 126
2014 CR-04 60 27 8 4 1 0 0 87 5 85
2011 CR 69 23 3 1 3 0 0 93 4 124
2011 CR-03 76 21 3 0 0 0 0 97 0 33
2011 CR-04 65 25 4 1 5 0 0 90 6 83
2008 CR 59 22 6 7 5 0 2 82 12 120
2008 CR-03 65 23 3 0 8 0 3 90 8 40
2008 CR-04 54 25 7 10 1 0 1 81 12 68
2008 CR-05 64 0 9 9 18 0 0 64 27 11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 33 9 5 5 0 1 80 11 75
2017 CR-04 48 30 12 5 5 0 0 78 10 60
2014 CR 36 45 9 7 2 0 0 82 9 126
2014 CR-04 33 49 8 7 2 0 0 82 9 85
2011 CR 43 37 10 4 4 1 1 82 8 123
2011 CR-03 58 36 3 0 3 0 0 94 3 33
2011 CR-04 35 39 12 6 5 1 1 76 11 82

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 43 11 7 3 0 0 80 9 75
2017 CR-04 35 43 12 6 3 0 0 78 10 60
2014 CR 37 37 10 10 4 0 2 76 14 126
2014 CR-04 38 37 13 7 4 0 2 76 11 85
2011 CR 25 48 9 11 7 1 0 73 18 122
2011 CR-03 28 47 13 9 3 0 0 75 13 32
2011 CR-04 20 49 9 13 9 1 0 69 22 82
2008 CR 21 45 12 12 7 2 2 68 20 121
2008 CR-03 17 46 24 10 2 0 0 63 12 41
2008 CR-04 22 44 4 15 10 3 1 69 26 68
2008 CR-05 27 45 9 9 0 0 9 80 10 11

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 33 25 9 5 1 1 59 15 75
2017 CR-04 22 32 28 8 7 1 2 55 16 60
2014 CR 24 34 17 10 15 1 0 58 25 126
2014 CR-04 21 36 15 11 16 1 0 57 27 85
2011 CR 27 40 14 7 10 0 1 68 18 124
2011 CR-03 39 27 15 6 9 0 3 69 16 33
2011 CR-04 20 45 14 8 12 0 0 65 20 83
2008 CR 23 35 22 8 11 1 0 58 19 121
2008 CR-03 15 27 29 12 17 0 0 41 29 41
2008 CR-04 28 38 19 6 7 1 0 67 13 68
2008 CR-05 27 36 18 9 9 0 0 64 18 11

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 32 17 9 3 0 1 70 12 75
2017 CR-04 33 35 16 10 3 0 2 70 14 60
2014 CR 28 33 14 10 15 1 0 61 25 126
2014 CR-04 20 36 15 11 17 1 0 56 28 85
2011 CR 26 43 12 11 7 1 0 70 17 122
2011 CR-03 34 31 19 9 6 0 0 66 16 32
2011 CR-04 20 50 10 12 7 1 0 70 20 82
2008 CR 26 38 17 6 13 1 0 65 18 120
2008 CR-03 12 34 29 5 20 0 0 46 24 41
2008 CR-04 34 42 9 6 7 1 0 77 14 67
2008 CR-05 27 27 18 9 18 0 0 55 27 11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 44 9 5 1 0 0 84 7 75
2017 CR-04 40 47 7 5 1 0 0 87 6 60
2014 CR 38 43 10 6 2 0 0 81 8 126
2014 CR-04 36 46 9 8 1 0 0 81 9 85

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 31 8 7 4 1 1 81 11 75
2017 CR-04 48 28 8 7 5 2 2 80 12 60
2014 CR 34 34 13 11 6 1 1 69 18 126
2014 CR-04 32 33 12 14 7 1 1 66 22 85
2011 CR 35 33 13 8 8 2 2 70 17 124
2011 CR-03 45 36 9 9 0 0 0 82 9 33
2011 CR-04 29 30 16 8 12 2 2 62 22 83

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 20 19 3 4 8 28 61 10 75
2017 CR-04 20 22 18 3 2 7 28 64 8 60
2014 CR 21 22 16 3 7 6 26 62 15 126
2014 CR-04 19 19 19 5 6 6 27 56 16 85
2011 CR 19 12 20 5 11 5 28 46 24 124
2011 CR-03 12 9 15 3 12 6 42 41 29 33
2011 CR-04 20 13 22 6 12 5 22 46 25 83
2008 CR 28 22 10 8 9 2 20 65 22 121
2008 CR-03 15 29 15 7 10 2 22 58 23 41
2008 CR-04 35 16 9 10 9 3 18 65 24 68
2008 CR-05 36 36 0 0 0 0 27 100 0 11

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 49 12 9 3 1 1 76 12 75
2017 CR-04 23 45 15 10 3 2 2 71 14 60
2014 CR 25 37 18 9 11 0 0 62 20 126
2014 CR-04 25 38 15 8 14 0 0 62 22 85
2011 CR 26 37 17 10 9 0 1 63 20 124
2011 CR-03 36 24 27 9 0 0 3 63 9 33
2011 CR-04 19 41 14 12 13 0 0 60 25 83
2008 CR 27 40 13 12 6 1 0 68 18 121
2008 CR-03 17 34 15 24 10 0 0 51 34 41
2008 CR-04 35 40 13 7 3 1 0 76 10 68
2008 CR-05 18 64 9 0 9 0 0 82 9 11

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 31 24 13 11 1 0 51 24 75
2017 CR-04 18 30 25 13 12 2 0 49 26 60
2014 CR 25 29 20 14 10 1 2 55 25 126
2014 CR-04 25 31 19 12 11 1 1 57 23 85
2011 CR 19 31 18 19 14 0 0 50 32 124
2011 CR-03 12 42 21 15 9 0 0 55 24 33
2011 CR-04 20 24 18 20 17 0 0 45 37 83

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 41 15 3 3 0 0 80 5 75
2017 CR-04 35 41 17 3 3 0 0 77 7 60

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 45 5 3 1 0 0 91 4 75
2017 CR-04 40 48 6 3 2 0 0 89 5 60
2014 CR 37 47 7 4 2 2 1 87 6 126
2014 CR-04 38 45 8 5 2 2 0 85 7 85
2011 CR 35 35 11 10 5 2 0 73 16 124
2011 CR-03 27 30 27 9 0 6 0 61 10 33
2011 CR-04 35 39 6 12 7 1 0 74 20 83
2008 CR 40 33 21 3 2 1 0 73 6 121
2008 CR-03 32 29 29 5 5 0 0 61 10 41
2008 CR-04 44 34 16 3 1 1 0 79 4 68
2008 CR-05 45 36 18 0 0 0 0 82 0 11

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 27 24 12 8 1 0 56 20 75
2017 CR-04 27 27 23 13 8 2 0 54 22 60

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 30 14 4 0 1 0 82 4 74
2017 CR-04 49 29 15 5 0 1 0 79 5 59
2014 CR 55 28 10 4 3 0 0 83 7 126
2014 CR-04 53 30 9 5 3 0 0 83 8 85
2011 CR 49 31 15 2 2 1 0 81 3 124
2011 CR-03 58 21 18 3 0 0 0 79 3 33
2011 CR-04 41 39 16 1 2 1 0 80 4 83

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 35 18 13 7 3 0 61 21 74
2017 CR-04 24 41 15 13 5 2 0 66 19 59
2014 CR 23 35 12 14 12 2 2 61 27 126
2014 CR-04 21 33 15 13 15 0 2 56 29 85
2011 CR 20 41 18 10 10 1 1 62 20 124
2011 CR-03 24 39 27 6 0 0 3 66 6 33
2011 CR-04 19 40 13 12 14 1 0 60 27 83

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 34 25 5 8 0 1 60 14 74
2017 CR-04 26 36 27 3 7 0 2 62 10 59
2014 CR 24 34 17 14 7 1 3 60 22 126
2014 CR-04 26 32 21 9 8 1 2 60 18 85

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 31 20 9 5 0 0 65 15 74
2017 CR-04 34 31 20 12 3 0 0 65 15 59
2014 CR 31 41 14 8 3 1 2 74 11 126
2014 CR-04 27 43 15 7 4 1 4 73 11 85
2011 CR 34 38 12 9 4 2 2 74 13 124
2011 CR-03 58 27 6 6 3 0 0 85 9 33
2011 CR-04 20 43 16 11 5 2 2 67 16 83

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 38 22 1 3 0 0 74 4 73
2017 CR-04 36 34 27 0 3 0 0 70 3 59
2014 CR 37 35 13 10 5 0 0 72 15 125
2014 CR-04 32 38 13 10 7 0 0 70 16 84
2011 CR 32 44 10 5 8 0 0 77 13 124
2011 CR-03 52 42 6 0 0 0 0 94 0 33
2011 CR-04 23 45 13 7 12 0 0 67 19 83
2008 CR 32 42 10 10 5 1 0 75 15 121
2008 CR-03 22 46 15 10 7 0 0 68 17 41
2008 CR-04 40 37 7 10 4 1 0 78 15 68
2008 CR-05 27 55 9 9 0 0 0 82 9 11

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 64 27 7 0 3 0 0 91 3 75
2017 CR-04 70 22 7 0 2 0 0 92 2 60
2014 CR 61 32 5 1 0 0 1 94 1 126
2014 CR-04 57 37 5 1 0 0 0 94 1 85
2011 CR 51 27 15 2 2 0 3 80 5 124
2011 CR-03 70 12 12 0 0 0 6 87 0 33
2011 CR-04 41 34 16 4 4 0 2 77 7 83
2008 CR 40 31 14 12 3 0 1 71 15 121
2008 CR-03 44 34 12 7 2 0 0 78 10 41
2008 CR-04 35 32 13 13 4 0 1 69 18 68
2008 CR-05 45 9 27 18 0 0 0 55 18 11

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 7 23 23 26 16 0 5 44 31 74
2017 CR-04 6 20 25 28 15 0 5 46 28 60
2014 CR 4 22 31 21 15 2 5 38 28 126
2014 CR-04 4 21 30 22 17 2 4 41 26 85
2011 CR 20 15 27 20 11 4 3 34 37 124
2011 CR-03 3 9 24 33 18 6 6 59 14 33
2011 CR-04 28 16 29 13 8 4 2 23 46 83
2008 CR 8 30 29 21 5 3 4 28 41 120
2008 CR-03 10 17 27 27 15 0 5 44 28 41
2008 CR-04 6 34 33 18 0 6 3 20 44 67
2008 CR-05 9 55 18 9 0 0 9 10 70 11

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 7 17 21 25 20 5 4 50 26 75
2017 CR-04 5 16 22 27 22 5 3 53 23 60
2014 CR 9 16 31 18 15 6 4 37 28 126
2014 CR-04 8 14 33 20 17 6 2 40 24 85
2011 CR 16 18 27 17 15 6 2 35 37 124
2011 CR-03 3 18 27 15 30 3 3 48 23 33
2011 CR-04 22 18 25 17 10 7 1 29 43 83
2008 CR 15 21 26 18 11 3 5 32 39 119
2008 CR-03 10 22 29 15 17 2 5 34 34 41
2008 CR-04 15 21 26 21 8 5 5 32 40 66
2008 CR-05 36 18 18 9 9 0 9 20 60 11

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 16 23 16 18 11 8 42 30 74
2017 CR-04 10 16 22 17 17 12 7 41 32 60
2014 CR 8 14 24 15 23 6 10 45 26 125
2014 CR-04 7 15 21 17 22 8 9 47 27 85
2011 CR 11 20 24 14 15 6 11 34 37 123
2011 CR-03 3 12 21 18 27 6 12 56 19 33
2011 CR-04 16 22 24 12 10 6 10 26 45 82
2008 CR 8 21 24 17 12 9 9 35 36 120
2008 CR-03 5 12 22 24 17 7 12 52 21 41
2008 CR-04 10 24 27 12 7 12 7 24 43 67
2008 CR-05 9 36 18 18 9 0 9 30 50 11

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 8 23 27 31 4 3 62 13 74
2017 CR-04 3 10 23 27 32 3 2 62 14 60
2014 CR 2 6 21 32 28 6 6 68 8 126
2014 CR-04 2 5 22 28 29 7 6 66 8 85
2011 CR 10 14 22 23 22 3 6 50 26 124
2011 CR-03 3 0 15 27 39 3 12 79 4 33
2011 CR-04 13 17 27 20 14 4 5 38 33 83
2008 CR 5 13 26 31 14 3 8 50 21 120
2008 CR-03 0 7 22 34 27 0 10 68 8 41
2008 CR-04 6 18 28 27 7 4 9 40 28 67
2008 CR-05 18 9 27 36 9 0 0 45 27 11

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 11 27 22 24 1 3 48 24 74
2017 CR-04 12 11 32 22 22 0 2 44 24 60
2014 CR 8 17 28 20 18 3 6 42 27 126
2014 CR-04 6 21 25 19 20 4 6 43 30 85
2011 CR 15 22 27 15 17 2 3 33 38 124
2011 CR-03 3 18 15 24 33 3 3 61 23 33
2011 CR-04 19 22 34 10 10 2 4 21 44 83
2008 CR 15 27 24 19 10 0 5 30 44 121
2008 CR-03 0 22 22 32 20 0 5 54 23 41
2008 CR-04 24 26 26 13 4 0 6 19 53 68
2008 CR-05 18 45 18 9 9 0 0 18 64 11

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 12 22 23 20 5 5 49 27 74
2017 CR-04 10 11 22 27 20 5 5 52 24 60
2014 CR 10 9 23 28 16 6 7 51 22 126
2014 CR-04 11 9 26 26 14 8 6 47 23 85
2011 CR 13 14 24 19 19 6 6 43 30 124
2011 CR-03 12 9 21 12 36 6 3 53 23 33
2011 CR-04 12 17 27 20 11 6 7 36 33 83
2008 CR 21 18 25 13 12 3 8 27 44 119
2008 CR-03 12 20 24 17 17 0 10 38 35 41
2008 CR-04 27 17 24 11 8 6 8 21 51 66
2008 CR-05 18 27 36 9 9 0 0 18 45 11

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 5 11 28 22 22 8 4 49 18 74
2017 CR-04 7 10 30 25 17 8 3 47 19 60
2014 CR 8 13 18 23 22 9 6 53 25 126
2014 CR-04 8 14 21 17 24 9 6 49 26 85
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 25 3 5 1 1 3 90 7 75
2017 CR-04 60 25 3 7 2 2 2 88 9 60
2014 CR 66 21 5 4 0 0 3 90 4 126
2014 CR-04 60 26 7 5 0 0 2 88 5 85
2011 CR 74 15 6 2 1 1 2 92 3 123
2011 CR-03 78 13 3 0 0 0 6 97 0 32
2011 CR-04 71 17 7 2 1 1 0 89 4 83
2008 CR 70 17 4 2 4 0 3 90 6 121
2008 CR-03 68 17 5 2 2 0 5 90 5 41
2008 CR-04 71 15 4 1 6 0 3 88 8 68
2008 CR-05 73 27 0 0 0 0 0 100 0 11

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 31 16 13 11 7 4 55 27 75
2017 CR-04 13 35 13 13 12 8 5 56 29 60
2014 CR 26 32 13 6 14 6 2 64 22 126
2014 CR-04 22 35 14 6 14 6 2 63 22 85

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 31 15 12 8 1 0 65 20 75
2017 CR-04 32 30 15 15 7 2 0 63 22 60
2014 CR 44 25 9 11 9 1 0 70 21 126
2014 CR-04 45 25 11 13 5 1 0 70 18 85

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 33 21 11 5 3 0 62 16 75
2017 CR-04 25 37 20 12 3 3 0 64 16 60
2014 CR 29 33 18 12 2 5 1 66 15 126
2014 CR-04 33 33 17 11 1 5 0 69 12 85
2011 CR 31 32 13 13 8 2 1 65 22 124
2011 CR-03 18 36 15 27 0 0 3 56 28 33
2011 CR-04 34 30 13 7 12 4 0 66 20 83
2008 CR 24 40 14 7 12 2 1 66 19 121
2008 CR-03 15 37 15 12 20 2 0 53 33 41
2008 CR-04 31 43 13 4 7 1 0 75 12 68
2008 CR-05 18 45 9 9 9 0 9 70 20 11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 33 15 19 8 8 1 54 30 74
2017 CR-04 12 31 17 22 9 8 2 47 34 59
2014 CR 24 26 13 16 6 14 1 59 26 126
2014 CR-04 25 24 15 17 5 14 0 57 26 85
2011 CR 20 31 17 10 11 10 1 58 23 124
2011 CR-03 12 30 27 18 3 9 0 47 23 33
2011 CR-04 20 30 14 7 16 11 1 58 26 83
2008 CR 23 26 19 12 14 5 1 52 28 121
2008 CR-03 15 29 20 15 20 2 0 45 35 41
2008 CR-04 28 22 19 10 12 7 1 55 24 68
2008 CR-05 27 36 18 9 9 0 0 64 18 11

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 25 17 16 12 17 0 45 34 75
2017 CR-04 10 23 18 18 12 18 0 41 37 60
2014 CR 10 25 12 21 11 18 2 45 40 126
2014 CR-04 8 25 13 22 9 20 2 43 41 85

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 40 16 8 3 1 0 73 11 75
2017 CR-04 33 38 16 10 2 0 0 72 12 60
2014 CR 39 42 7 10 2 0 0 81 12 126
2014 CR-04 41 39 8 11 1 0 0 80 12 85
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 36 16 13 3 1 0 68 16 75
2017 CR-04 30 35 16 15 2 2 0 66 17 60
2014 CR 36 33 18 8 5 0 1 69 13 126
2014 CR-04 35 32 19 11 4 0 0 67 14 85
2011 CR 30 33 17 11 8 1 0 64 19 123
2011 CR-03 39 27 21 6 6 0 0 67 12 33
2011 CR-04 23 37 16 13 10 1 0 60 23 82
2008 CR 29 30 18 8 13 0 3 61 21 120
2008 CR-03 34 20 20 15 10 0 2 55 25 41
2008 CR-04 25 34 16 6 15 0 3 62 22 67
2008 CR-05 27 45 18 0 9 0 0 73 9 11

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 35 13 8 5 3 0 73 14 75
2017 CR-04 33 36 15 7 5 3 0 72 12 60
2014 CR 44 23 18 4 5 5 1 72 9 126
2014 CR-04 40 25 21 5 5 5 0 68 10 85
2011 CR 40 24 14 11 7 5 1 67 18 123
2011 CR-03 55 24 9 3 3 3 3 84 6 33
2011 CR-04 32 24 16 15 7 6 0 60 23 82
2008 CR 38 30 11 12 6 2 2 71 18 121
2008 CR-03 41 24 17 10 2 2 2 69 13 41
2008 CR-04 34 34 7 13 9 3 0 70 23 68
2008 CR-05 45 27 9 9 0 0 9 80 10 11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 39 9 13 1 1 1 75 15 75
2017 CR-04 32 42 8 13 2 2 2 76 16 60
2014 CR 44 28 11 10 4 2 1 74 15 126
2014 CR-04 42 30 12 11 5 0 0 73 15 85
2011 CR 38 30 11 12 7 2 0 70 19 123
2011 CR-03 45 33 12 9 0 0 0 79 9 33
2011 CR-04 33 30 10 15 9 4 0 66 24 82
2008 CR 31 36 16 8 8 0 2 67 17 121
2008 CR-03 34 39 10 10 5 0 2 75 15 41
2008 CR-04 29 32 18 9 10 0 1 63 19 68
2008 CR-05 18 45 27 0 9 0 0 64 9 11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 81 15 1 1 0 1 0 97 1 75
2017 CR-04 80 15 2 2 0 2 0 97 2 60
2014 CR 81 16 2 0 0 0 2 98 0 126
2014 CR-04 79 19 2 0 0 0 0 98 0 85
2011 CR 82 12 2 0 1 1 2 97 1 123
2011 CR-03 88 6 3 0 0 0 3 97 0 33
2011 CR-04 79 15 2 0 1 1 1 96 1 82
2008 CR 84 10 0 1 2 0 3 97 3 121
2008 CR-03 80 10 0 0 2 0 7 97 3 41
2008 CR-04 85 10 0 1 1 0 1 97 3 68
2008 CR-05 91 9 0 0 0 0 0 100 0 11

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 28 7 1 11 1 7 80 13 74
2017 CR-04 49 26 7 0 12 2 5 80 13 59
2014 CR 36 18 7 6 15 5 13 66 25 126
2014 CR-04 28 17 9 8 19 6 13 55 34 85
2011 CR 47 19 5 3 20 2 4 70 25 124
2011 CR-03 61 21 3 6 6 3 0 84 13 33
2011 CR-04 39 18 6 2 27 2 6 62 32 83

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 33 11 7 3 1 0 80 9 75
2017 CR-04 47 33 10 7 2 2 0 82 9 60

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 29 15 5 3 4 0 77 8 75
2017 CR-04 47 28 13 5 2 5 0 79 7 60

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 36 13 8 3 0 0 76 11 75
2017 CR-04 42 35 15 7 2 0 0 77 8 60
2014 CR 45 30 11 8 5 1 1 76 13 126
2014 CR-04 39 28 15 11 6 1 0 68 17 85
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 32 19 3 16 8 0 60 20 75
2017 CR-04 20 30 23 2 15 10 0 56 18 60
2014 CR 21 37 14 10 5 13 1 67 17 126
2014 CR-04 19 39 15 9 4 14 0 67 15 85
2011 CR 21 24 23 11 8 14 0 52 22 123
2011 CR-03 24 27 18 15 9 6 0 55 26 33
2011 CR-04 17 22 26 10 9 17 0 47 22 82

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 31 19 4 15 10 0 58 21 75
2017 CR-04 18 30 23 3 15 10 0 54 20 60
2014 CR 25 26 19 11 9 10 1 57 22 126
2014 CR-04 22 28 19 10 7 12 1 59 20 85
2011 CR 15 24 18 17 20 5 1 42 39 123
2011 CR-03 15 33 9 21 21 0 0 48 42 33
2011 CR-04 13 20 22 17 21 6 1 36 41 82
2008 CR 26 21 18 17 12 4 2 50 31 121
2008 CR-03 24 27 20 20 7 2 0 53 28 41
2008 CR-04 29 19 18 13 13 4 3 52 29 68
2008 CR-05 9 18 18 18 27 9 0 30 50 11

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 28 24 7 15 9 0 50 24 75
2017 CR-04 12 30 28 7 15 8 0 45 24 60
2014 CR 18 25 18 16 9 14 1 51 29 126
2014 CR-04 19 24 20 12 8 15 1 51 25 85
2011 CR 8 23 17 21 20 10 1 35 46 124
2011 CR-03 15 24 9 18 21 12 0 45 45 33
2011 CR-04 4 20 20 23 22 10 1 27 50 83
2008 CR 11 24 26 16 13 11 0 39 32 121
2008 CR-03 7 32 27 20 10 5 0 41 31 41
2008 CR-04 15 22 24 13 15 12 0 42 32 68
2008 CR-05 0 9 36 9 18 27 0 13 38 11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 24 17 8 17 14 0 50 30 75
2017 CR-04 15 25 17 8 18 16 0 48 32 60
2014 CR 22 25 17 14 11 11 0 53 28 126
2014 CR-04 21 27 17 11 9 14 0 57 23 85
2011 CR 12 24 17 16 21 9 0 40 41 123
2011 CR-03 18 27 9 18 18 9 0 50 40 33
2011 CR-04 8 23 19 16 24 10 0 35 44 83
2008 CR 16 30 18 11 15 11 0 51 29 121
2008 CR-03 10 37 17 17 12 7 0 50 32 41
2008 CR-04 21 28 16 6 16 13 0 56 25 68
2008 CR-05 9 18 27 18 18 9 0 30 40 11

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 32 24 13 11 4 0 50 25 75
2017 CR-04 17 28 28 10 13 3 0 47 24 60
2014 CR 21 31 15 17 12 5 0 55 30 125
2014 CR-04 19 34 14 14 12 6 0 57 28 84
2011 CR 15 35 16 17 12 6 0 52 31 124
2011 CR-03 18 33 12 21 12 3 0 53 34 33
2011 CR-04 11 36 18 16 13 6 0 50 31 83
2008 CR 14 41 17 12 9 6 1 59 23 121
2008 CR-03 12 44 20 12 7 5 0 59 21 41
2008 CR-04 16 37 18 10 12 6 1 57 24 68
2008 CR-05 9 55 0 27 0 9 0 70 30 11
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 35 20 9 1 1 0 69 11 75
2017 CR-04 32 33 20 11 2 2 0 66 13 60
2014 CR 29 39 18 7 5 2 0 69 12 126
2014 CR-04 28 43 15 7 4 2 0 74 11 85
2011 CR 25 36 15 14 8 2 0 62 22 123
2011 CR-03 24 39 18 12 6 0 0 64 18 33
2011 CR-04 23 35 15 15 10 2 0 60 25 82

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 37 15 3 1 4 1 80 4 75
2017 CR-04 38 40 15 0 2 3 2 82 2 60
2014 CR 34 42 13 5 0 5 1 81 5 126
2014 CR-04 39 41 12 4 0 3 1 84 4 85
2011 CR 35 33 20 4 3 5 1 72 8 123
2011 CR-03 41 25 28 3 0 3 0 68 3 32
2011 CR-04 33 35 18 5 5 5 0 71 10 83

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 40 16 5 5 10 0 70 12 75
2017 CR-04 18 43 15 7 5 11 0 70 13 60
2014 CR 27 30 18 10 5 9 2 63 17 126
2014 CR-04 27 26 21 11 6 8 1 59 18 85
2011 CR 27 30 15 10 8 7 2 63 20 123
2011 CR-03 33 21 21 6 15 3 0 56 22 33
2011 CR-04 21 35 15 10 6 10 4 65 18 82
2008 CR 29 27 17 11 7 3 6 62 20 121
2008 CR-03 27 27 20 12 5 5 5 59 19 41
2008 CR-04 32 22 15 12 10 1 7 60 24 68
2008 CR-05 18 55 18 0 0 9 0 80 0 11

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 27 26 9 5 12 1 53 17 74
2017 CR-04 15 27 28 8 7 13 2 49 18 60
2014 CR 14 27 25 12 9 9 4 46 24 126
2014 CR-04 14 29 21 12 9 11 4 51 25 85
2011 CR 8 27 25 17 10 11 2 40 31 123
2011 CR-03 9 21 30 24 12 3 0 31 38 33
2011 CR-04 6 30 23 15 9 16 1 44 28 82

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 24 24 11 13 9 4 45 28 75
2017 CR-04 8 23 28 12 13 10 5 37 29 60
2014 CR 11 26 17 19 12 13 2 44 37 126
2014 CR-04 11 27 16 20 11 13 2 44 36 85
2011 CR 13 28 11 13 16 18 1 50 36 123
2011 CR-03 15 33 9 15 12 12 3 57 32 33
2011 CR-04 10 26 12 13 20 20 0 44 41 82

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 32 7 2 0 4 0 90 3 75
2017 CR-04 52 37 7 3 0 2 0 90 3 60
2014 CR 53 25 9 4 2 2 5 84 6 125
2014 CR-04 51 26 10 4 2 2 5 83 6 84

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 63 29 8 0 0 0 0 92 0 75
2017 CR-04 59 31 10 0 0 0 0 90 0 60
2014 CR 59 27 4 2 0 3 5 93 3 126
2014 CR-04 57 27 5 1 0 4 6 93 1 85
2011 CR 66 17 9 2 1 2 2 87 3 122
2011 CR-03 75 16 6 0 0 3 0 94 0 32
2011 CR-04 60 20 11 4 1 1 4 83 5 82
2008 CR 60 27 5 1 3 1 3 90 4 120
2008 CR-03 56 29 2 0 5 2 5 92 5 41
2008 CR-04 60 27 6 1 3 0 3 89 5 67
2008 CR-05 73 18 9 0 0 0 0 91 0 11

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 32 24 7 11 1 1 58 18 75
2017 CR-04 22 32 27 7 12 2 0 54 19 60
2014 CR 18 27 20 11 11 7 5 51 26 126
2014 CR-04 15 28 19 12 14 5 7 49 30 85
2011 CR 17 24 17 13 25 2 1 42 40 122
2011 CR-03 31 28 16 3 22 0 0 59 25 32
2011 CR-04 7 22 20 17 29 4 1 31 49 82
2008 CR 17 26 22 18 12 3 1 45 32 121
2008 CR-03 12 27 29 22 10 0 0 39 32 41
2008 CR-04 16 26 21 19 12 4 1 45 33 68
2008 CR-05 45 9 9 0 27 9 0 60 30 11

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 16 23 25 23 4 1 25 51 75
2017 CR-04 7 17 23 27 23 3 0 24 52 60
2014 CR 13 16 17 18 26 4 6 32 49 126
2014 CR-04 9 19 17 17 28 5 6 31 50 85
2011 CR 7 17 16 16 38 2 4 26 57 122
2011 CR-03 9 22 16 22 28 3 0 32 52 32
2011 CR-04 5 16 15 13 43 2 6 23 61 82
2008 CR 7 21 16 19 32 2 2 30 54 121
2008 CR-03 0 17 20 24 34 5 0 18 62 41
2008 CR-04 10 24 16 15 29 1 4 36 47 68
2008 CR-05 9 27 0 27 36 0 0 36 64 11

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 35 28 7 8 8 0 54 16 75
2017 CR-04 12 38 32 6 7 5 0 53 14 60

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 31 22 5 0 8 1 70 6 74
2017 CR-04 28 35 23 5 0 7 2 69 5 60
2014 CR 44 30 9 4 2 10 0 83 7 126
2014 CR-04 42 30 9 4 2 13 0 83 7 85

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 38 19 4 0 3 0 77 4 74
2017 CR-04 37 37 22 1 0 3 0 76 1 60
2014 CR 41 32 14 4 5 4 0 76 9 125
2014 CR-04 38 32 15 5 6 4 0 73 11 84
2011 CR 26 39 19 7 5 5 0 68 13 124
2011 CR-03 33 36 21 6 0 3 0 72 6 33
2011 CR-04 20 39 19 8 7 6 0 63 17 83

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 44 8 4 4 0 0 84 8 75
2017 CR-04 40 42 10 3 5 0 0 82 8 60
2014 CR 46 32 14 7 2 0 0 77 9 125
2014 CR-04 44 32 13 10 1 0 0 76 11 84
2011 CR 34 32 17 8 7 2 0 67 16 124
2011 CR-03 39 30 24 6 0 0 0 70 6 33
2011 CR-04 29 33 16 10 11 2 0 63 21 83
2008 CR 29 41 19 9 2 0 0 70 11 121
2008 CR-03 22 41 22 12 2 0 0 63 15 41
2008 CR-04 34 40 18 7 1 0 0 74 9 68
2008 CR-05 27 45 18 9 0 0 0 73 9 11

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 31 20 7 7 2 0 66 14 75
2017 CR-04 30 32 22 8 5 3 0 64 14 60
2014 CR 23 37 22 7 8 3 0 62 15 126
2014 CR-04 19 41 22 7 8 2 0 62 15 85
2011 CR 22 31 23 10 10 2 1 55 22 124
2011 CR-03 33 24 24 9 9 0 0 58 18 33
2011 CR-04 13 36 23 11 12 4 1 52 24 83

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 32 25 7 7 0 0 61 13 75
2017 CR-04 27 32 28 6 7 0 0 59 13 60
2014 CR 24 33 25 10 6 2 0 59 16 126
2014 CR-04 20 39 26 7 7 1 0 60 14 85
2011 CR 19 37 22 11 9 2 1 57 21 124
2011 CR-03 30 30 24 12 3 0 0 61 15 33
2011 CR-04 12 40 20 12 12 2 1 54 25 83
2008 CR 20 38 21 17 3 2 0 59 20 121
2008 CR-03 22 27 29 17 2 2 0 50 20 41
2008 CR-04 21 43 16 15 4 1 0 64 19 68
2008 CR-05 9 45 18 27 0 0 0 55 27 11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 25 19 12 7 1 1 62 19 75
2017 CR-04 35 23 18 13 7 2 2 61 21 60
2014 CR 22 22 21 15 14 6 0 47 31 125
2014 CR-04 22 21 23 14 13 6 0 47 29 85
2011 CR 28 20 18 11 14 9 0 53 27 124
2011 CR-03 39 21 18 12 3 6 0 65 16 33
2011 CR-04 20 22 18 10 19 11 0 47 32 83
2008 CR 18 26 20 17 14 5 0 47 32 121
2008 CR-03 17 22 24 24 10 2 0 40 35 41
2008 CR-04 19 29 19 9 16 7 0 52 27 68
2008 CR-05 18 27 9 27 18 0 0 45 45 11
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 21 37 41 75
2017 CR-04 18 43 38 60
2014 CR 43 28 29 126
2014 CR-04 40 26 34 85
2011 CR 23 34 43 124
2011 CR-03 15 21 64 33
2011 CR-04 27 39 35 83

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 44 13 25 0 19 0 16
2017 CR-04 36 18 36 0 9 0 11
2014 CR 11 14 32 9 9999 33 54
2014 CR-04 3 20 36 12 9999 30 34
2011 CR 14 14 34 17 9999 21 29
2011 CR-04 9 18 32 23 9999 18 22
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 15 85 75
2017 CR-04 15 85 60
2014 CR 17 83 126
2014 CR-04 14 86 85

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 73 11
2014 CR 43 21
2014 CR-04 42 12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 11
2014 CR 0 21
2014 CR-04 0 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 11
2014 CR 0 21
2014 CR-04 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 0 11
2014 CR 0 21
2014 CR-04 0 12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 46 11
2014 CR 38 21

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CR 0 11
2014 CR 29 21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 46 11
2014 CR 67 21
2014 CR-04 50 12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR 0 11
2014 CR 0 21
2014 CR-04 0 12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CR 0 11
2014 CR-04 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 55 11
2014 CR 52 21
2014 CR-04 42 12

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 55 11
2014 CR 57 21
2014 CR-04 50 12

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 19 20 12 5 22 5 48 24 75
2017 CR-04 15 13 23 12 5 26 5 41 24 60
2014 CR 20 17 16 7 7 26 6 55 21 126
2014 CR-04 19 19 14 6 4 28 9 61 17 85

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 20 26 8 3 7 0 61 12 74
2017 CR-04 34 20 27 10 2 7 0 58 13 59
2014 CR 32 25 12 9 6 17 0 68 17 126
2014 CR-04 35 21 13 7 4 20 0 70 13 85
2011 CR 31 31 19 6 4 8 0 68 11 124
2011 CR-03 18 39 27 3 3 9 0 63 7 33
2011 CR-04 34 28 17 8 5 8 0 67 14 83
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 56 16 3 3 1 1 78 5 75
2017 CR-04 17 60 15 3 2 2 2 79 5 60
2014 CR 14 54 17 7 6 1 0 69 13 126
2014 CR-04 15 52 19 9 5 0 0 67 14 85
2011 CR 17 52 15 6 5 4 1 72 12 124
2011 CR-03 18 36 21 15 6 0 3 56 22 33
2011 CR-04 14 58 13 4 5 6 0 77 9 83
2008 CR 26 40 17 10 6 2 0 66 16 121
2008 CR-03 20 44 20 7 7 2 0 65 15 41
2008 CR-04 31 32 16 13 6 1 0 64 19 68
2008 CR-05 18 64 18 0 0 0 0 82 0 11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 24 32 8 4 17 3 45 15 75
2017 CR-04 10 25 33 8 2 18 3 45 13 60
2014 CR 10 18 25 10 4 27 6 42 20 126
2014 CR-04 7 17 27 9 2 30 7 38 19 85
2011 CR 11 24 19 9 6 26 4 51 22 124
2011 CR-03 12 12 24 18 12 18 3 31 38 33
2011 CR-04 10 28 19 6 5 30 2 55 16 83

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 40 17 0 1 11 1 79 2 75
2017 CR-04 27 42 18 0 0 11 2 79 0 60
2014 CR 31 36 16 4 2 12 0 75 6 126
2014 CR-04 30 32 17 5 2 15 0 72 8 85
2011 CR 34 33 7 10 4 12 0 76 16 124
2011 CR-03 42 21 12 12 3 9 0 70 17 33
2011 CR-04 29 37 6 10 5 13 0 76 17 83
2008 CR 38 31 16 3 2 10 0 76 6 121
2008 CR-03 39 29 22 7 2 0 0 68 10 41
2008 CR-04 37 28 13 1 3 18 0 79 5 68
2008 CR-05 45 45 9 0 0 0 0 91 0 11

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 35 19 1 5 14 1 70 8 75
2017 CR-04 22 33 20 2 5 16 2 67 8 60
2014 CR 26 30 21 5 2 17 0 68 7 126
2014 CR-04 26 26 22 4 1 20 0 65 7 85
2011 CR 27 32 13 9 2 17 0 72 13 124
2011 CR-03 27 18 21 12 3 18 0 56 19 33
2011 CR-04 25 36 11 8 1 18 0 75 12 83
2008 CR 32 32 9 10 7 7 2 71 19 121
2008 CR-03 29 32 12 15 7 5 0 64 23 41
2008 CR-04 37 31 6 6 9 9 3 77 17 68
2008 CR-05 18 45 18 9 0 9 0 70 10 11
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 17 27 3 0 29 5 55 4 75
2017 CR-04 13 17 30 2 0 33 5 49 3 60
2014 CR 16 18 19 2 2 33 9 59 8 126
2014 CR-04 12 17 25 1 1 35 9 51 4 85

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 25 21 1 0 17 1 72 2 75
2017 CR-04 30 23 25 2 0 18 2 67 2 60
2014 CR 29 23 17 6 2 22 2 68 9 126
2014 CR-04 28 21 19 5 1 25 1 67 8 85
2011 CR 35 32 19 2 1 10 0 76 4 124
2011 CR-03 36 27 27 0 0 9 0 70 0 33
2011 CR-04 31 35 17 4 1 12 0 75 5 83
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 24 27 11 4 0 4 56 15 74
2017 CR-04 32 23 28 10 2 0 5 58 12 60

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 36 23 4 4 1 0 69 8 75
2017 CR-04 32 35 25 5 3 0 0 67 8 60

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 31 17 1 1 3 0 79 3 74
2017 CR-04 48 31 18 0 2 2 0 79 2 59

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 27 16 11 7 1 0 66 17 75
2017 CR-04 33 33 17 10 7 0 0 67 16 60

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 68 8 1 0 0 1 21 98 0 75
2017 CR-04 68 7 2 0 0 0 23 98 0 60

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 32 17 4 1 0 1 77 5 75
2017 CR-04 42 33 18 3 1 0 2 77 5 60

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 39 13 8 1 1 3 77 10 75
2017 CR-04 30 38 17 8 2 2 3 72 10 60

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 25 12 9 1 1 1 77 11 75
2017 CR-04 45 25 15 10 1 2 2 73 12 60

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 28 13 5 1 3 3 79 7 75
2017 CR-04 45 27 13 7 2 3 3 77 9 60

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 53 23 13 5 3 0 3 78 8 75
2017 CR-04 53 20 15 5 3 0 3 76 9 60

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 27 16 7 4 0 0 73 11 75
2017 CR-04 45 27 17 8 3 0 0 72 11 60

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 74 12 8 3 1 1 1 88 4 75
2017 CR-04 74 10 8 3 2 2 2 86 5 60

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 36 7 4 2 0 1 87 7 75
2017 CR-04 50 33 7 5 3 0 2 85 8 60

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 23 7 8 7 0 1 79 15 75
2017 CR-04 52 25 6 10 5 0 2 78 15 60

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 72 4 3 1 0 0 20 95 2 75
2017 CR-04 69 5 3 2 0 0 22 94 2 60

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 68 19 5 4 0 0 4 90 4 74
2017 CR-04 64 20 6 5 0 0 5 88 5 60

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 23 15 4 4 1 4 76 8 75
2017 CR-04 47 27 13 3 3 2 5 79 7 60

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 31 11 8 3 0 1 79 11 75
2017 CR-04 43 32 12 8 3 0 2 77 12 60

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 39 35 5 2 1 0 57 8 75
2017 CR-04 18 38 33 5 3 2 0 58 8 60

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 1 12 44 29 13 0 0 43 13 75
2017 CR-04 2 13 45 30 10 0 0 40 15 60

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 33 24 9 5 11 0 56 17 74
2017 CR-04 19 37 20 9 7 9 0 61 17 59

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 43 22 7 7 3 0 63 14 75
2017 CR-04 18 40 25 8 5 3 0 61 14 60
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 12 88 74
2017 CR-04 14 86 59
2014 CR 9 91 126
2014 CR-04 7 93 85
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 19 16 9 0 4 0 54 46 75
2017 CR-04 53 18 13 12 0 3 0 55 45 60

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 24 33
2017 CR-04 15 26

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 27 33
2017 CR-04 23 26

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 27 33
2017 CR-04 19 26

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 27 33
2017 CR-04 31 26

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 3 33
2017 CR-04 4 26

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 48 33
2017 CR-04 57 26

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 3 81 13 0 0 3 31
2017 CR-04 4 83 8 0 0 4 24

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 36 21 12 9 0 9 53 23 33
2017 CR-04 12 30 23 12 12 0 12 48 26 26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 21 21 21 6 3 18 39 35 33
2017 CR-04 4 23 23 23 8 0 19 34 38 26
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