2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 40 8 0 0 0 0 92 0 17
2017 Non-shift worker 38 48 7 6 2 0 0 85 8 99
2014 Shift worker 46 54 0 0 0 0 0 100 0 13
2014 Non-shift worker 41 47 7 3 3 0 0 87 5 105

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 27 8 0 0 0 0 92 0 17
2017 Non-shift worker 59 29 5 4 1 0 2 90 6 99
2014 Shift worker 55 37 0 0 0 0 8 100 0 13
2014 Non-shift worker 69 18 4 5 2 1 1 89 7 105

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 34 0 16 0 0 0 84 16 16
2017 Non-shift worker 49 34 6 10 0 0 1 84 10 99
2014 Shift worker 52 32 8 0 0 0 8 91 0 13
2014 Non-shift worker 52 35 7 3 3 0 1 88 6 105

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 32 0 4 0 0 0 96 4 17
2017 Non-shift worker 43 33 6 15 3 0 0 76 18 99
2014 Shift worker 22 49 21 8 0 0 0 71 8 13
2014 Non-shift worker 44 37 7 6 5 0 0 81 11 104

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 19 0 4 8 0 0 88 12 17
2017 Non-shift worker 29 30 21 12 3 0 4 62 16 99
2014 Shift worker 13 63 7 0 0 0 17 91 0 13
2014 Non-shift worker 37 37 12 10 2 1 0 75 13 105

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 40 11 12 0 0 0 77 12 17
2017 Non-shift worker 55 33 5 4 3 0 0 88 7 99
2014 Shift worker 58 42 0 0 0 0 0 100 0 13
2014 Non-shift worker 55 26 15 3 2 0 0 81 5 105

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 40 3 0 0 0 0 97 0 17
2017 Non-shift worker 63 25 7 1 4 0 0 88 5 99
2014 Shift worker 63 30 7 0 0 0 0 93 0 13
2014 Non-shift worker 58 26 8 5 2 0 0 84 8 105

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 76 15 0 8 0 0 0 92 8 17
2017 Non-shift worker 50 37 7 5 1 0 0 87 6 99
2014 Shift worker 47 53 0 0 0 0 0 100 0 13
2014 Non-shift worker 52 29 9 7 2 0 0 82 10 105

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 27 8 4 8 0 0 79 12 17
2017 Non-shift worker 43 26 11 12 6 0 2 70 18 99
2014 Shift worker 30 49 22 0 0 0 0 78 0 13
2014 Non-shift worker 44 29 12 10 3 1 1 75 13 105

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 65 27 4 4 0 0 0 92 4 17
2017 Non-shift worker 52 19 9 7 4 2 7 78 12 99
2014 Shift worker 71 21 0 8 0 0 0 92 8 13
2014 Non-shift worker 37 24 7 10 7 1 15 72 19 105

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 41 11 4 0 0 0 85 4 17
2017 Non-shift worker 55 27 9 7 2 0 0 81 9 99
2014 Shift worker 22 62 16 0 0 0 0 84 0 13
2014 Non-shift worker 49 26 16 5 5 0 0 75 9 105

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 27 8 4 0 0 0 88 4 17
2017 Non-shift worker 39 35 10 11 4 1 0 75 15 99
2014 Shift worker 13 54 32 0 0 0 0 68 0 13
2014 Non-shift worker 40 19 16 18 7 0 0 59 25 104

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 29 7 4 0 0 0 89 4 17
2017 Non-shift worker 33 36 16 10 4 0 0 70 14 98

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 32 4 0 0 0 0 96 0 17
2017 Non-shift worker 49 38 6 3 3 0 0 88 6 99
2014 Shift worker 27 50 24 0 0 0 0 76 0 13
2014 Non-shift worker 54 30 9 4 3 0 0 85 7 105

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 20 11 4 4 0 0 80 8 17
2017 Non-shift worker 38 36 10 7 8 0 0 74 16 99

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 27 12 0 0 0 0 88 0 17
2017 Non-shift worker 60 27 10 2 1 0 0 88 3 99
2014 Shift worker 51 41 8 0 0 0 0 92 0 12
2014 Non-shift worker 69 21 7 3 1 0 0 89 4 105

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 47 20 4 4 0 0 71 8 17
2017 Non-shift worker 38 36 11 9 6 0 0 74 15 99
2014 Shift worker 13 55 24 7 0 0 0 68 7 13
2014 Non-shift worker 38 34 15 11 2 0 0 73 13 105

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 56 0 0 8 0 0 92 8 17
2017 Non-shift worker 46 27 14 4 7 1 0 74 12 99
2014 Shift worker 22 46 32 0 0 0 0 68 0 13
2014 Non-shift worker 44 29 14 10 3 0 1 73 13 105

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 23 4 4 4 0 0 88 8 17
2017 Non-shift worker 42 43 7 6 2 1 0 85 8 99
2014 Shift worker 38 45 8 8 0 0 0 83 8 13
2014 Non-shift worker 39 36 12 10 2 0 0 75 12 105

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 44 4 0 0 0 0 96 0 17
2017 Non-shift worker 52 34 8 6 0 0 0 86 6 99
2014 Shift worker 46 54 0 0 0 0 0 100 0 13
2014 Non-shift worker 54 30 10 4 3 0 0 84 7 105

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 19 8 0 8 0 0 83 8 17
2017 Non-shift worker 32 41 16 8 2 0 2 74 10 99
2014 Shift worker 55 40 5 0 0 0 0 95 0 13
2014 Non-shift worker 28 37 20 7 7 0 1 66 14 105

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 15 20 20 28 0 8 52 26 17
2017 Non-shift worker 9 27 32 21 9 0 2 31 37 98
2014 Shift worker 0 37 55 8 0 0 0 8 37 13
2014 Non-shift worker 8 28 40 12 9 0 2 22 37 105

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 8 16 15 48 0 8 69 14 17
2017 Non-shift worker 7 10 16 30 25 0 11 62 20 96
2014 Shift worker 0 41 24 29 0 5 0 31 44 13
2014 Non-shift worker 1 18 19 32 22 1 6 58 21 105

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 28 28 7 28 0 8 38 31 17
2017 Non-shift worker 3 13 18 37 23 1 5 63 17 96
2014 Shift worker 0 33 50 17 0 0 0 17 33 13
2014 Non-shift worker 7 15 29 28 18 1 1 47 22 104

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 8 13 21 46 0 8 73 13 16
2017 Non-shift worker 9 16 27 25 17 0 5 44 27 97
2014 Shift worker 0 0 25 42 8 0 25 67 0 13
2014 Non-shift worker 6 17 35 24 15 1 1 40 24 103

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 20 12 16 28 0 20 55 30 17
2017 Non-shift worker 6 28 36 14 8 0 8 25 37 96
2014 Shift worker 0 55 22 16 8 0 0 24 55 13
2014 Non-shift worker 13 31 28 11 15 0 1 27 45 105

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 7 16 8 32 0 32 60 16 17
2017 Non-shift worker 4 25 20 22 19 0 9 46 33 96
2014 Shift worker 0 8 32 35 17 0 8 56 9 13
2014 Non-shift worker 5 11 15 28 32 3 7 66 18 105

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 20 7 16 24 8 20 56 34 17
2017 Non-shift worker 3 9 26 27 23 2 9 56 14 96
2014 Shift worker 0 18 36 15 23 0 9 41 20 12
2014 Non-shift worker 5 16 31 24 17 4 3 44 23 105
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 23 0 16 0 0 4 83 17 17
2017 Non-shift worker 68 22 6 2 1 0 0 90 4 99
2014 Shift worker 47 45 0 0 8 0 0 92 8 13
2014 Non-shift worker 63 30 3 2 1 0 1 94 3 105

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 19 8 8 8 0 8 73 18 17
2017 Non-shift worker 27 28 19 10 9 2 4 59 21 99
2014 Shift worker 13 37 17 25 8 0 0 50 33 13
2014 Non-shift worker 25 30 16 11 13 2 3 58 25 105

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 19 16 4 8 0 0 71 12 17
2017 Non-shift worker 45 29 12 5 7 0 2 75 13 99
2014 Shift worker 30 53 8 8 0 0 0 83 8 13
2014 Non-shift worker 42 23 11 10 14 0 0 66 24 105

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 19 4 4 4 0 4 87 9 17
2017 Non-shift worker 45 33 11 6 2 2 1 81 9 99
2014 Shift worker 30 49 8 13 0 0 0 78 13 13
2014 Non-shift worker 42 32 14 7 2 2 0 76 9 105

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 34 9 9 5 0 9 75 15 16
2017 Non-shift worker 38 31 12 5 3 8 3 77 9 99
2014 Shift worker 5 46 25 8 0 16 0 61 10 13
2014 Non-shift worker 40 23 14 5 7 7 3 71 14 105

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 35 20 0 12 8 8 61 15 17
2017 Non-shift worker 15 29 20 11 7 15 3 54 21 99
2014 Shift worker 13 8 30 33 8 7 0 23 45 13
2014 Non-shift worker 16 23 14 11 17 13 6 48 34 105

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 15 12 4 0 0 0 83 4 17
2017 Non-shift worker 46 36 10 4 2 2 0 83 7 98
2014 Shift worker 22 45 17 17 0 0 0 67 17 13
2014 Non-shift worker 43 29 17 8 4 0 0 71 12 105
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 15 20 0 4 0 0 76 4 17
2017 Non-shift worker 37 31 16 10 4 1 1 70 14 99
2014 Shift worker 5 71 16 8 0 0 0 76 8 13
2014 Non-shift worker 44 26 13 11 5 0 1 71 16 105

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 27 8 0 4 0 0 88 4 17
2017 Non-shift worker 43 29 15 7 3 3 0 74 11 99
2014 Shift worker 13 54 25 8 0 0 0 67 8 13
2014 Non-shift worker 45 22 15 13 3 1 0 68 17 105

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 27 4 4 4 0 0 88 8 17
2017 Non-shift worker 42 31 10 9 7 0 0 74 16 99
2014 Shift worker 19 57 17 8 0 0 0 75 8 13
2014 Non-shift worker 44 27 8 11 9 1 0 72 20 105

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 23 4 0 4 0 0 92 4 17
2017 Non-shift worker 78 15 3 2 1 0 0 93 4 99
2014 Shift worker 60 32 8 0 0 0 0 92 0 13
2014 Non-shift worker 80 13 2 3 1 0 0 94 4 105

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 19 16 4 8 0 16 66 15 17
2017 Non-shift worker 27 13 14 6 17 6 17 52 30 98
2014 Shift worker 38 36 9 0 0 0 18 89 0 12
2014 Non-shift worker 43 15 7 8 11 5 11 69 23 105

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 11 16 0 8 0 0 75 8 17
2017 Non-shift worker 46 25 8 13 8 0 0 71 21 99

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 8 19 0 4 0 0 77 4 17
2017 Non-shift worker 52 30 7 4 5 2 0 83 10 99

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 19 8 0 4 0 0 88 4 17
2017 Non-shift worker 47 25 10 9 10 0 0 72 18 99
2014 Shift worker 14 59 18 9 0 0 0 73 9 12
2014 Non-shift worker 51 22 12 8 6 1 0 74 14 105
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 31 34 6 15 6 3 5 70 23 33
2014 Non-shift worker 38 34 7 11 5 0 5 76 16 35

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 39 8 4 8 0 0 79 12 17
2017 Non-shift worker 21 42 19 7 9 2 1 64 16 99
2014 Shift worker 18 32 25 17 8 0 0 50 25 13
2014 Non-shift worker 27 40 14 11 7 1 0 68 18 105

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 35 8 0 8 0 0 83 8 17
2017 Non-shift worker 17 43 13 16 7 3 1 63 24 98
2014 Shift worker 18 40 17 8 17 0 0 59 25 13
2014 Non-shift worker 29 30 21 11 7 2 0 60 18 105

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 27 8 4 12 24 0 67 22 17
2017 Non-shift worker 13 37 23 13 8 6 1 53 23 99
2014 Shift worker 18 41 7 17 17 0 0 60 33 13
2014 Non-shift worker 21 33 24 11 7 3 0 56 19 105

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 31 16 4 8 8 0 69 14 17
2017 Non-shift worker 15 40 17 15 8 4 1 58 24 99
2014 Shift worker 13 45 17 0 25 0 0 59 25 13
2014 Non-shift worker 26 28 20 11 8 6 1 58 20 105

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 24 11 16 8 0 0 64 25 17
2017 Non-shift worker 10 41 18 14 10 4 2 55 26 99
2014 Shift worker 13 38 32 8 8 0 0 51 17 13
2014 Non-shift worker 18 36 24 12 9 1 0 55 21 105
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 16 7 8 4 0 0 80 12 17
2017 Non-shift worker 34 46 10 7 2 1 0 80 9 99
2014 Shift worker 10 57 33 0 0 0 0 67 0 13
2014 Non-shift worker 42 36 13 5 3 2 0 79 8 105

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 23 21 0 0 0 0 79 0 17
2017 Non-shift worker 46 43 4 3 0 4 0 93 3 99
2014 Shift worker 27 57 17 0 0 0 0 83 0 13
2014 Non-shift worker 49 40 6 1 2 3 0 91 3 105

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 31 17 4 0 0 0 79 4 17
2017 Non-shift worker 48 29 11 6 1 4 1 81 7 99
2014 Shift worker 19 49 16 8 8 0 0 67 17 13
2014 Non-shift worker 50 32 7 2 3 5 2 87 5 105

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 11 8 20 4 0 0 67 24 17
2017 Non-shift worker 33 35 20 6 1 3 1 72 7 99
2014 Shift worker 27 25 32 0 8 0 8 56 9 13
2014 Non-shift worker 48 31 11 4 0 6 0 85 4 104

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 21 14 13 5 0 4 67 19 16
2017 Non-shift worker 18 19 19 12 12 14 6 47 30 99
2014 Shift worker 13 57 17 0 8 5 0 74 9 13
2014 Non-shift worker 22 24 14 14 12 10 4 53 31 105

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 19 12 8 4 0 16 71 15 17
2017 Non-shift worker 62 33 2 3 0 0 0 95 3 99
2014 Shift worker 46 45 0 0 0 0 8 100 0 13
2014 Non-shift worker 62 31 3 2 0 1 1 94 3 105

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 31 12 12 0 8 4 72 14 17
2017 Non-shift worker 54 32 6 0 0 2 6 93 0 99
2014 Shift worker 51 40 0 0 0 0 8 100 0 13
2014 Non-shift worker 69 21 4 0 0 5 2 96 0 105

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 35 4 4 12 8 0 78 18 17
2017 Non-shift worker 27 31 20 10 7 4 1 61 18 98
2014 Shift worker 22 54 0 16 8 0 0 76 24 13
2014 Non-shift worker 30 28 18 13 5 5 2 62 19 105

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 8 12 31 8 0 24 32 52 17
2017 Non-shift worker 10 16 17 22 27 2 6 28 54 99
2014 Shift worker 13 25 37 17 8 0 0 38 25 13
2014 Non-shift worker 11 13 14 23 28 5 6 27 57 105

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 43 12 4 4 0 4 79 9 17
2017 Non-shift worker 28 41 13 9 8 2 0 70 17 99

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 31 8 12 0 8 0 77 14 17
2017 Non-shift worker 39 32 20 4 2 3 0 73 6 99
2014 Shift worker 18 50 24 0 0 0 8 74 0 13
2014 Non-shift worker 52 30 14 1 1 2 1 84 2 105

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 11 8 4 4 0 0 83 8 17
2017 Non-shift worker 38 47 10 5 1 0 0 85 6 99
2014 Shift worker 27 66 7 0 0 0 0 93 0 13
2014 Non-shift worker 48 37 8 3 1 4 0 88 4 105

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 19 4 8 0 0 0 88 8 17
2017 Non-shift worker 55 32 6 5 2 0 0 87 7 99
2014 Shift worker 35 57 8 0 0 0 0 92 0 13
2014 Non-shift worker 56 29 8 2 5 0 0 85 7 105

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 23 8 4 0 0 0 88 4 17
2017 Non-shift worker 49 28 12 7 3 1 0 78 10 99
2014 Shift worker 35 40 17 0 8 0 0 75 8 13
2014 Non-shift worker 41 31 15 5 6 1 0 73 11 105

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 19 12 4 0 0 0 83 4 17
2017 Non-shift worker 44 36 10 6 4 0 0 80 10 98
2014 Shift worker 35 40 17 0 8 0 0 75 8 13
2014 Non-shift worker 41 34 15 5 4 0 0 75 9 105

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 19 20 0 8 24 4 61 11 17
2017 Non-shift worker 44 30 8 11 4 2 1 77 15 99
2014 Shift worker 27 57 0 8 0 0 8 91 9 13
2014 Non-shift worker 48 20 10 9 5 5 3 73 16 105
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 40 32 28 17
2017 Non-shift worker 28 38 34 99
2014 Shift worker 0 70 30 13
2014 Non-shift worker 24 44 32 105

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 13 25 35 9 3 14 28
2014 Non-shift worker 31 4 53 4 9999 9 26
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 23 77 17
2017 Non-shift worker 14 86 99
2014 Non-shift worker 19 81 104

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 46 13
2014 Non-shift worker 42 20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 78 13
2014 Non-shift worker 73 20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 74 13
2014 Non-shift worker 66 20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 13
2014 Non-shift worker 42 20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 50 13
2014 Non-shift worker 33 20

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 40 13
2014 Non-shift worker 60 20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 13
2014 Non-shift worker 64 20

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 13
2014 Non-shift worker 62 20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 46 13
2014 Non-shift worker 45 20

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12
2014 Non-shift worker 0 19

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 66 12
2014 Non-shift worker 49 19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12
2014 Non-shift worker 0 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 75 12
2014 Non-shift worker 63 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 100 0 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 19 8 8 0 24 8 76 12 17
2017 Non-shift worker 13 14 21 8 4 28 12 45 21 99
2014 Shift worker 5 50 17 0 0 8 21 77 0 13
2014 Non-shift worker 10 21 16 14 6 20 13 47 30 104

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 23 8 8 0 16 0 80 10 17
2017 Non-shift worker 29 32 20 8 3 7 1 66 12 99
2014 Shift worker 27 58 8 0 0 7 0 91 0 13
2014 Non-shift worker 26 27 25 6 5 11 1 59 12 104
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 36 0 0 0 0 40 100 0 17
2017 Non-shift worker 24 42 11 8 2 4 9 76 11 99
2014 Shift worker 22 49 22 8 0 0 0 70 8 13
2014 Non-shift worker 20 46 13 6 2 2 12 76 9 105

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 7 21 4 0 8 40 52 8 17
2017 Non-shift worker 8 18 24 8 5 22 15 41 21 99
2014 Shift worker 8 49 0 16 8 13 5 70 30 13
2014 Non-shift worker 5 23 19 2 7 29 15 50 16 105

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 15 4 8 0 16 32 76 16 17
2017 Non-shift worker 28 32 14 6 2 8 9 73 10 99
2014 Shift worker 22 57 13 0 0 8 0 85 0 13
2014 Non-shift worker 32 30 9 5 3 13 8 78 10 105

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 11 8 12 0 16 32 60 24 17
2017 Non-shift worker 23 33 12 9 3 12 8 71 15 99
2014 Shift worker 22 49 8 8 0 13 0 81 10 13
2014 Non-shift worker 25 35 11 5 3 14 8 76 10 105
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 6 94 98
2014 Non-shift worker 10 90 105

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 15 12 4 0 16 24 72 7 17
2017 Non-shift worker 10 18 26 4 5 22 15 45 14 99
2014 Shift worker 8 33 17 0 0 29 13 71 0 13
2014 Non-shift worker 11 22 21 3 4 26 13 55 11 105

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 27 8 4 0 0 8 86 5 17
2017 Non-shift worker 28 31 23 3 4 7 4 66 8 99
2014 Shift worker 19 58 17 0 0 7 0 82 0 13
2014 Non-shift worker 32 29 18 4 3 13 1 71 8 105
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 25 20 0 12 0 0 68 12 17
2017 Non-shift worker 50 26 9 9 4 0 2 77 13 99

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 28 19 8 8 0 0 64 17 17
2017 Non-shift worker 19 21 26 24 9 0 1 41 33 99

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 17 13 12 8 0 0 67 20 16
2017 Non-shift worker 22 30 21 15 10 0 2 53 26 99

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 24 16 19 8 0 0 56 28 17
2017 Non-shift worker 14 26 26 20 12 1 1 41 33 99

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 11 12 8 12 0 0 67 21 17
2017 Non-shift worker 41 19 19 7 9 0 5 63 17 98

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 44 4 0 12 0 0 84 12 17
2017 Non-shift worker 32 24 19 16 8 0 1 57 24 97

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 4 24 8 0 0 0 67 8 17
2017 Non-shift worker 31 34 12 15 4 2 2 68 19 97

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 12 8 15 0 0 8 74 17 17
2017 Non-shift worker 23 29 25 10 9 1 2 54 20 97

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 16 12 7 4 0 8 74 12 17
2017 Non-shift worker 40 23 16 11 7 1 3 65 19 97

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 20 20 7 0 0 0 73 7 17
2017 Non-shift worker 49 29 13 3 4 0 2 79 7 97

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 76 8 4 11 0 0 0 85 11 17
2017 Non-shift worker 55 21 16 4 3 0 1 77 8 99

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 76 17 7 0 0 0 0 93 0 17
2017 Non-shift worker 73 10 7 3 4 0 3 86 7 99

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 71 25 4 0 0 0 0 96 0 17
2017 Non-shift worker 57 31 3 4 3 0 2 90 7 98

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 25 4 8 0 0 0 88 8 17
2017 Non-shift worker 52 23 6 15 3 0 2 76 18 99

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 80 8 0 0 0 0 12 100 0 17
2017 Non-shift worker 58 14 4 1 1 0 22 93 2 99

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 20 8 0 0 0 0 92 0 17
2017 Non-shift worker 63 24 8 1 0 0 4 91 1 99

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 84 8 8 0 0 0 0 92 0 17
2017 Non-shift worker 75 10 3 6 2 0 4 89 8 99

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 32 0 4 0 0 0 96 4 17
2017 Non-shift worker 48 23 17 4 3 0 4 75 8 99

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 32 25 3 4 0 0 68 7 17
2017 Non-shift worker 12 20 44 19 5 0 0 32 23 99

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 7 41 28 24 0 0 52 7 17
2017 Non-shift worker 7 20 38 17 17 0 0 34 28 99

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 12 27 16 8 0 8 44 26 17
2017 Non-shift worker 32 38 16 9 4 1 0 71 13 99

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 34 8 17 0 0 0 76 17 16
2017 Non-shift worker 18 37 22 14 8 0 0 56 23 99
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 19 81 99
2014 Non-shift worker 18 82 105

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 89 11 19
2014 Non-shift worker 75 25 19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 53 41 6 0 0 0 0 94 0 17
2014 Non-shift worker 38 49 0 6 6 0 0 87 13 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 8 25 0 13 0 0 55 45 16
2017 Non-shift worker 60 24 6 5 3 1 1 61 39 99

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 37

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 37

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 37

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 60 37

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 37

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 37

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Non-shift worker 19 61 11 6 0 3 36

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 47 34 12 0 0 2 5 87 0 38

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 8 8 14 3 22 7 39 29 45 38
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