2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 52 5 8 0 0 0 86 8 35
2017 Non-supervisor 44 43 8 3 2 0 0 87 5 82
2014 Supervisor 38 53 5 2 2 0 0 91 5 37
2014 Non-supervisor 44 45 7 2 3 0 0 88 5 81
2008 Supervisor 42 36 3 12 6 0 0 79 18 33
2008 Non-supervisor 27 49 5 12 7 0 0 76 19 59

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 40 5 6 3 0 0 86 9 35
2017 Non-supervisor 66 24 6 2 0 0 2 92 2 82
2014 Supervisor 75 14 5 7 0 0 0 89 7 37
2014 Non-supervisor 63 24 3 3 3 1 3 91 6 81
2008 Supervisor 61 24 0 15 0 0 0 85 15 33
2008 Non-supervisor 53 27 10 5 2 2 2 82 7 59

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 49 3 12 0 0 3 85 12 35
2017 Non-supervisor 56 29 5 11 0 0 0 84 11 81
2014 Supervisor 50 36 3 2 8 0 0 86 10 37
2014 Non-supervisor 53 34 8 2 0 0 3 89 2 81
2008 Supervisor 44 34 3 13 6 0 0 78 19 32
2008 Non-supervisor 47 34 2 10 5 0 2 83 16 59

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 33 3 12 0 0 0 85 12 35
2017 Non-supervisor 48 32 5 13 3 0 0 80 16 82
2014 Supervisor 47 44 5 2 2 0 0 91 5 37
2014 Non-supervisor 38 36 11 9 5 0 0 75 14 80

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 27 27 15 0 0 0 58 15 35
2017 Non-supervisor 42 27 12 8 6 0 4 73 15 82
2014 Supervisor 41 33 7 16 0 2 0 77 16 37
2014 Non-supervisor 30 45 13 5 3 0 3 78 9 81
2008 Supervisor 30 39 9 9 9 0 3 72 19 33
2008 Non-supervisor 24 34 12 19 8 0 3 60 28 59

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 35 8 3 0 0 0 89 3 35
2017 Non-supervisor 49 35 6 7 3 0 0 84 10 82
2014 Supervisor 63 27 8 2 0 0 0 90 2 37
2014 Non-supervisor 52 29 15 3 2 0 0 81 5 81
2008 Supervisor 52 42 0 6 0 0 0 94 6 33
2008 Non-supervisor 47 31 10 8 3 0 0 78 12 59

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 69 22 8 0 0 0 0 92 0 35
2017 Non-supervisor 59 31 5 1 4 0 0 89 5 82
2014 Supervisor 67 28 2 2 0 0 0 95 2 37
2014 Non-supervisor 55 26 11 5 3 0 0 81 8 81
2008 Supervisor 67 24 6 3 0 0 0 91 3 33
2008 Non-supervisor 46 37 10 3 3 0 0 83 7 59

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 38 5 12 0 0 0 83 12 35
2017 Non-supervisor 60 29 6 3 1 0 0 90 4 82
2014 Supervisor 59 29 2 8 2 0 0 87 10 37
2014 Non-supervisor 48 35 10 5 2 0 0 83 7 81

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 28 8 21 8 0 3 61 30 35
2017 Non-supervisor 51 25 11 6 6 0 1 77 12 82
2014 Supervisor 41 31 14 11 2 0 0 73 14 37
2014 Non-supervisor 42 32 13 7 3 2 1 77 10 81

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 23 0 12 11 0 12 73 27 35
2017 Non-supervisor 60 20 11 4 0 2 3 85 4 82
2014 Supervisor 22 36 5 9 2 0 26 78 16 37
2014 Non-supervisor 51 17 7 9 7 1 7 75 18 81
2008 Supervisor 21 30 3 15 15 0 15 61 36 33
2008 Non-supervisor 29 19 5 12 27 0 8 52 43 59

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 15 17 5 0 0 0 78 5 35
2017 Non-supervisor 49 35 7 7 2 0 0 84 9 82
2014 Supervisor 54 27 12 6 2 0 0 80 8 37
2014 Non-supervisor 41 33 18 3 5 0 0 75 8 81
2008 Supervisor 59 28 9 0 3 0 0 88 3 32
2008 Non-supervisor 44 29 15 5 7 0 0 73 12 59

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 41 7 11 5 0 0 77 16 35
2017 Non-supervisor 47 30 11 8 2 1 0 79 11 82
2014 Supervisor 40 20 20 15 5 0 0 60 20 36
2014 Non-supervisor 35 25 17 16 7 0 0 60 23 81

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 43 12 21 3 0 0 65 23 35
2017 Non-supervisor 47 31 14 4 3 0 0 78 8 81

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 43 13 5 3 0 0 79 8 35
2017 Non-supervisor 59 34 3 1 2 0 0 93 3 82
2014 Supervisor 58 21 9 9 2 0 0 79 11 37
2014 Non-supervisor 47 39 12 1 2 0 0 85 3 81
2008 Supervisor 45 45 6 0 0 3 0 94 0 33
2008 Non-supervisor 54 29 7 8 2 0 0 83 10 59

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 46 10 5 9 0 0 76 14 35
2017 Non-supervisor 49 27 10 7 7 0 0 76 14 82

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 60 31 7 3 0 0 0 91 3 35
2017 Non-supervisor 61 26 11 1 1 0 0 87 2 82
2014 Supervisor 65 20 9 3 2 0 0 85 6 37
2014 Non-supervisor 67 25 6 2 0 0 0 91 2 80

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 41 10 3 8 0 0 79 11 35
2017 Non-supervisor 34 38 14 9 4 0 0 72 14 82
2014 Supervisor 47 29 14 11 0 0 0 76 11 37
2014 Non-supervisor 29 41 17 10 2 0 0 70 12 81

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 39 11 6 8 0 0 75 14 35
2017 Non-supervisor 47 32 11 2 7 1 0 80 10 82
2014 Supervisor 47 32 11 10 0 0 0 79 10 37
2014 Non-supervisor 37 31 19 8 4 0 2 69 11 81

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 38 13 3 5 3 0 78 8 35
2017 Non-supervisor 51 38 3 7 1 0 0 89 8 82
2014 Supervisor 44 32 8 13 2 0 0 77 15 37
2014 Non-supervisor 37 39 13 8 2 0 0 76 10 81

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 60 27 11 3 0 0 0 86 3 35
2017 Non-supervisor 50 39 6 5 0 0 0 89 5 82
2014 Supervisor 58 28 8 6 0 0 0 86 6 37
2014 Non-supervisor 50 36 8 2 4 0 0 86 6 81
2008 Supervisor 61 30 3 6 0 0 0 91 6 33
2008 Non-supervisor 47 32 12 5 2 2 0 81 7 59

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 38 29 13 0 0 0 58 13 35
2017 Non-supervisor 48 34 8 3 5 0 2 84 8 82
2014 Supervisor 13 39 30 9 9 0 0 52 18 37
2014 Non-supervisor 40 37 13 4 4 0 2 79 9 81
2008 Supervisor 9 30 30 24 6 0 0 39 30 33
2008 Non-supervisor 34 31 24 8 3 0 0 64 12 59

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 32 35 19 11 0 0 30 35 35
2017 Non-supervisor 11 21 26 23 15 0 5 39 34 81
2014 Supervisor 8 31 53 2 6 0 0 8 39 37
2014 Non-supervisor 6 29 37 16 9 0 3 26 36 81
2008 Supervisor 24 36 21 9 9 0 0 18 61 33
2008 Non-supervisor 19 29 31 10 9 0 2 19 49 58

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 12 13 32 30 0 3 64 23 35
2017 Non-supervisor 5 9 18 24 32 0 12 64 16 79
2014 Supervisor 0 22 14 45 17 2 0 64 22 37
2014 Non-supervisor 1 21 23 26 20 2 8 50 25 81
2008 Supervisor 18 27 30 15 6 0 3 22 47 33
2008 Non-supervisor 16 22 26 10 17 2 7 30 42 58

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 12 18 43 21 0 3 66 15 35
2017 Non-supervisor 2 20 21 24 25 1 7 53 24 79
2014 Supervisor 6 13 27 30 24 0 0 53 20 36
2014 Non-supervisor 6 19 35 25 12 2 2 38 26 81
2008 Supervisor 6 24 39 24 6 0 0 30 30 33
2008 Non-supervisor 22 16 29 14 14 2 3 29 40 58

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 26 19 25 18 0 3 44 36 35
2017 Non-supervisor 8 10 25 23 27 0 7 54 19 79
2014 Supervisor 8 18 37 29 8 0 0 37 25 37
2014 Non-supervisor 3 14 32 26 17 2 7 47 18 79
2008 Supervisor 9 31 25 28 6 0 0 34 41 32
2008 Non-supervisor 9 29 22 16 16 2 7 34 42 58

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 29 37 16 7 0 3 23 38 35
2017 Non-supervisor 5 25 27 14 17 0 13 35 34 79
2014 Supervisor 16 37 30 11 6 0 0 17 53 37
2014 Non-supervisor 9 33 26 12 18 0 2 31 43 81
2008 Supervisor 22 47 31 0 0 0 0 0 69 32
2008 Non-supervisor 24 29 15 12 14 2 5 27 56 59

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 29 26 31 9 0 3 41 33 35
2017 Non-supervisor 5 17 16 15 27 0 19 52 27 79
2014 Supervisor 6 14 2 44 32 2 0 78 20 37
2014 Non-supervisor 4 9 24 21 29 3 10 58 15 81
2008 Supervisor 18 21 30 18 12 0 0 30 39 33
2008 Non-supervisor 10 24 19 14 19 7 7 38 40 58

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 12 29 28 23 0 6 54 15 35
2017 Non-supervisor 3 12 19 23 24 5 14 58 19 79
2014 Supervisor 6 15 28 24 25 0 2 50 21 37
2014 Non-supervisor 4 16 33 23 14 5 5 41 23 80
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 32 6 0 3 0 0 91 3 35
2017 Non-supervisor 68 19 4 8 0 0 1 88 8 82
2014 Supervisor 59 36 2 0 3 0 0 94 3 37
2014 Non-supervisor 61 31 3 2 2 0 2 93 4 81
2008 Supervisor 79 9 3 3 3 0 3 91 6 33
2008 Non-supervisor 71 15 5 7 2 0 0 86 8 59

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 42 9 12 8 0 3 70 21 35
2017 Non-supervisor 35 20 19 9 9 2 6 60 20 82
2014 Supervisor 23 43 12 7 15 0 0 66 22 37
2014 Non-supervisor 23 25 18 16 11 3 4 52 28 81

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 23 6 6 9 0 6 78 16 35
2017 Non-supervisor 46 28 15 5 7 0 0 73 12 82
2014 Supervisor 47 23 10 4 16 0 0 70 20 37
2014 Non-supervisor 38 30 10 12 10 0 0 67 23 81

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 46 5 6 0 0 7 88 6 35
2017 Non-supervisor 55 24 10 6 3 2 0 80 9 82
2014 Supervisor 41 35 15 7 2 0 0 76 9 37
2014 Non-supervisor 40 34 13 8 2 3 0 76 10 81
2008 Supervisor 45 24 9 15 6 0 0 70 21 33
2008 Non-supervisor 34 34 15 14 2 2 0 69 16 59

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 47 3 7 0 0 3 91 7 35
2017 Non-supervisor 36 26 15 6 4 8 5 72 11 81
2014 Supervisor 57 26 8 2 5 2 0 84 7 37
2014 Non-supervisor 25 27 18 7 7 11 4 61 17 81
2008 Supervisor 61 18 9 3 9 0 0 79 12 33
2008 Non-supervisor 22 29 17 17 8 7 0 55 27 59

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 38 18 6 12 3 0 63 18 35
2017 Non-supervisor 12 28 21 9 7 16 7 52 20 82
2014 Supervisor 22 33 15 8 10 5 7 62 21 37
2014 Non-supervisor 13 15 17 17 18 16 4 35 44 81

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 33 15 6 0 3 0 78 6 34
2017 Non-supervisor 55 30 8 4 2 1 0 85 6 82
2014 Supervisor 47 24 14 13 2 0 0 71 15 37
2014 Non-supervisor 36 34 18 8 4 0 0 71 11 81
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 22 13 17 6 0 0 64 23 35
2017 Non-supervisor 44 29 18 4 4 1 1 74 8 82
2014 Supervisor 39 33 12 11 5 0 0 73 16 37
2014 Non-supervisor 38 32 14 10 5 0 1 71 15 81
2008 Supervisor 27 45 0 15 12 0 0 73 27 33
2008 Non-supervisor 34 25 19 14 7 2 0 60 21 59

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 27 12 11 3 3 0 73 14 35
2017 Non-supervisor 48 29 13 3 4 2 0 79 7 82
2014 Supervisor 44 21 18 15 2 0 0 65 17 37
2014 Non-supervisor 39 29 16 12 3 2 0 69 15 81
2008 Supervisor 36 27 12 18 6 0 0 64 24 33
2008 Non-supervisor 32 27 19 7 12 3 0 61 19 59

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 37 9 10 8 0 0 73 18 35
2017 Non-supervisor 51 28 9 7 6 0 0 79 13 82
2014 Supervisor 43 37 6 12 2 0 0 79 15 37
2014 Non-supervisor 39 29 11 10 10 1 0 69 20 81
2008 Supervisor 42 30 6 9 12 0 0 73 21 33
2008 Non-supervisor 31 33 12 9 14 2 0 65 23 58

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 78 16 3 3 0 0 0 94 3 35
2017 Non-supervisor 76 17 4 1 3 0 0 92 4 82
2014 Supervisor 89 9 0 2 0 0 0 98 2 37
2014 Non-supervisor 72 19 4 3 1 0 0 92 4 81
2008 Supervisor 94 3 3 0 0 0 0 97 0 33
2008 Non-supervisor 81 8 3 5 2 0 0 90 7 59

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 16 18 8 17 3 14 48 30 35
2017 Non-supervisor 32 14 13 4 14 5 17 59 24 81
2014 Supervisor 51 15 5 11 5 0 14 76 18 37
2014 Non-supervisor 39 19 9 5 12 6 10 69 20 80

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 26 9 14 11 0 0 65 26 35
2017 Non-supervisor 55 20 10 8 7 0 0 75 15 82

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 26 12 9 8 0 0 71 17 35
2017 Non-supervisor 60 24 9 1 3 2 0 86 5 82

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 25 9 6 14 0 0 71 20 35
2017 Non-supervisor 55 23 9 7 6 0 0 78 13 82
2014 Supervisor 49 31 11 7 2 0 0 80 9 37
2014 Non-supervisor 44 26 13 9 7 2 0 71 16 80
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 34 9 14 5 3 5 68 21 35
2014 Supervisor 37 35 7 10 5 0 7 77 16 37

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 37 21 3 11 0 2 65 14 35
2017 Non-supervisor 26 42 14 8 8 2 0 70 16 82
2014 Supervisor 30 43 12 10 5 0 0 73 15 37
2014 Non-supervisor 24 37 17 13 8 2 0 62 21 81

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 45 10 17 5 0 2 67 23 35
2017 Non-supervisor 27 40 12 10 8 3 0 69 19 81
2014 Supervisor 46 28 15 9 2 0 0 74 11 37
2014 Non-supervisor 19 33 23 11 12 3 0 53 23 81
2008 Supervisor 15 27 9 27 18 3 0 44 47 33
2008 Non-supervisor 12 24 19 22 20 3 0 37 44 59

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 49 21 10 8 0 2 61 18 35
2017 Non-supervisor 18 29 18 11 9 14 0 54 24 82
2014 Supervisor 32 33 22 10 2 0 0 65 13 37
2014 Non-supervisor 15 34 22 13 12 4 0 52 26 81
2008 Supervisor 9 18 18 27 27 0 0 27 55 33
2008 Non-supervisor 5 20 19 31 22 3 0 26 54 59

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 42 12 15 11 0 2 60 27 35
2017 Non-supervisor 20 36 18 11 7 7 0 61 19 82
2014 Supervisor 42 29 16 8 2 2 0 73 11 37
2014 Non-supervisor 16 31 22 10 14 7 1 51 26 81
2008 Supervisor 9 9 33 15 21 12 0 21 41 33
2008 Non-supervisor 5 22 15 22 24 12 0 31 52 59

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 33 24 13 14 0 2 48 27 35
2017 Non-supervisor 20 38 14 15 8 4 1 61 25 82
2014 Supervisor 30 39 17 2 12 0 0 69 14 37
2014 Non-supervisor 12 35 29 16 7 2 0 47 24 81
2008 Supervisor 6 27 21 30 15 0 0 33 45 33
2008 Non-supervisor 5 29 24 22 17 2 0 35 40 58
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 49 11 15 0 0 0 74 15 35
2017 Non-supervisor 48 34 9 5 3 1 0 83 8 82
2014 Supervisor 55 25 9 8 2 0 0 81 10 37
2014 Non-supervisor 29 45 19 2 3 3 0 76 5 81

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 43 6 3 0 0 0 91 3 35
2017 Non-supervisor 49 36 8 2 0 4 0 89 2 82
2014 Supervisor 58 37 2 0 2 0 0 95 2 37
2014 Non-supervisor 39 45 10 1 1 4 0 87 2 81

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 40 6 6 0 0 0 88 6 35
2017 Non-supervisor 48 25 15 5 1 4 1 78 7 82
2014 Supervisor 64 24 7 0 2 2 0 91 2 37
2014 Non-supervisor 37 39 9 4 5 5 3 81 9 81
2008 Supervisor 33 30 15 6 12 3 0 66 19 33
2008 Non-supervisor 29 31 14 10 14 2 0 61 25 58

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 51 12 6 0 3 0 81 7 35
2017 Non-supervisor 43 22 19 11 2 2 1 67 13 82
2014 Supervisor 67 19 14 0 0 0 0 86 0 37
2014 Non-supervisor 35 35 14 5 2 8 2 78 7 80

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 29 9 11 14 11 6 59 30 35
2017 Non-supervisor 26 16 20 12 9 11 5 51 25 81
2014 Supervisor 36 21 7 18 7 8 3 64 28 37
2014 Non-supervisor 14 32 18 10 14 9 3 52 27 81

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 34 4 6 0 0 0 90 6 35
2017 Non-supervisor 58 27 5 4 1 0 5 90 5 82
2014 Supervisor 59 39 0 2 0 0 0 98 2 37
2014 Non-supervisor 60 30 4 2 0 1 3 94 2 81

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 42 3 0 0 0 4 97 0 35
2017 Non-supervisor 48 27 9 4 0 5 6 85 4 82
2014 Supervisor 78 19 0 0 0 2 0 100 0 37
2014 Non-supervisor 61 25 5 0 0 5 4 94 0 81
2008 Supervisor 73 18 3 3 0 0 3 94 3 33
2008 Non-supervisor 64 15 14 0 3 0 3 82 4 59

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 45 13 3 12 3 0 71 15 35
2017 Non-supervisor 32 26 17 10 7 6 1 63 19 81
2014 Supervisor 31 36 11 14 5 0 4 69 19 37
2014 Non-supervisor 28 30 17 13 6 6 1 62 20 81
2008 Supervisor 12 39 21 12 15 0 0 52 27 33
2008 Non-supervisor 10 31 25 17 15 2 0 41 33 59

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 17 17 20 24 0 13 31 50 35
2017 Non-supervisor 13 12 15 26 21 2 10 29 54 82
2014 Supervisor 16 12 18 18 23 2 10 32 47 37
2014 Non-supervisor 9 16 17 25 26 5 2 27 54 81
2008 Supervisor 0 12 42 6 30 6 3 13 40 33
2008 Non-supervisor 7 14 14 21 35 5 4 23 62 57

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 40 12 3 8 0 4 77 11 35
2017 Non-supervisor 28 42 13 9 6 2 0 71 16 82

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 39 17 9 3 0 0 71 12 35
2017 Non-supervisor 43 29 17 5 1 6 0 76 6 82
2014 Supervisor 62 24 14 0 0 0 0 86 0 37
2014 Non-supervisor 40 37 16 1 1 2 3 81 2 81

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 54 6 12 0 0 0 82 12 35
2017 Non-supervisor 53 33 10 2 2 0 0 85 4 82
2014 Supervisor 57 37 2 3 0 0 0 94 3 37
2014 Non-supervisor 39 42 10 3 1 5 0 86 4 81

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 25 10 11 0 0 0 79 11 35
2017 Non-supervisor 60 30 4 4 2 0 0 90 6 82
2014 Supervisor 69 16 8 2 5 0 0 85 7 37
2014 Non-supervisor 46 41 8 1 4 0 0 87 5 81
2008 Supervisor 36 39 15 3 6 0 0 76 9 33
2008 Non-supervisor 22 46 17 7 8 0 0 68 15 59

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 26 13 8 3 0 0 76 11 35
2017 Non-supervisor 54 27 10 6 2 1 0 82 8 82
2014 Supervisor 60 21 11 3 5 0 0 81 8 37
2014 Non-supervisor 32 38 17 5 7 2 0 70 12 81

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 32 13 6 3 0 0 79 9 34
2017 Non-supervisor 50 31 10 5 3 0 0 81 9 82
2014 Supervisor 49 35 8 6 2 0 0 84 8 37
2014 Non-supervisor 36 35 19 4 6 0 0 71 10 81
2008 Supervisor 24 36 12 18 6 3 0 63 25 33
2008 Non-supervisor 22 41 17 12 8 0 0 63 20 59

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 29 5 11 0 0 4 83 12 35
2017 Non-supervisor 36 27 13 7 6 10 1 71 15 82
2014 Supervisor 63 19 9 6 2 0 0 83 8 37
2014 Non-supervisor 36 28 9 11 6 6 5 72 18 81
2008 Supervisor 33 18 6 12 18 6 6 59 34 33
2008 Non-supervisor 38 22 14 5 12 9 0 66 19 58
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 27 38 35 35
2017 Non-supervisor 32 37 31 82
2014 Supervisor 19 48 33 37
2014 Non-supervisor 21 48 31 81

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 18 20 52 0 0 10 10
2017 Non-supervisor 11 16 16 8 40 9 24
2014 Non-supervisor 36 0 57 0 9999 7 19
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 20 80 35
2017 Non-supervisor 14 86 82
2014 Supervisor 19 81 36
2014 Non-supervisor 17 83 81

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 58 11
2014 Non-supervisor 47 14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 65 11
2014 Non-supervisor 82 14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11
2014 Non-supervisor 0 14

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11
2014 Non-supervisor 0 14

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11
2014 Non-supervisor 0 14

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 48 11
2014 Non-supervisor 68 14

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 43 11
2014 Non-supervisor 66 14

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 0 13

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10
2014 Non-supervisor 0 13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 42 10
2014 Non-supervisor 86 13

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 22 21 14 0 18 12 50 20 35
2017 Non-supervisor 19 12 16 6 4 30 12 55 18 82
2014 Supervisor 12 30 10 27 2 7 12 52 36 36
2014 Non-supervisor 8 23 19 5 6 23 15 51 18 81

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 29 21 14 0 3 0 64 15 35
2017 Non-supervisor 33 30 15 6 3 12 1 72 10 82
2014 Supervisor 39 31 20 8 0 2 0 71 8 36
2014 Non-supervisor 20 31 24 3 7 14 1 60 11 81
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 45 5 11 0 0 23 79 14 35
2017 Non-supervisor 27 39 10 4 2 4 14 80 8 82
2014 Supervisor 22 33 10 2 2 0 29 79 7 37
2014 Non-supervisor 19 53 16 8 1 3 1 74 9 81
2008 Supervisor 31 41 3 3 0 0 22 92 4 32
2008 Non-supervisor 21 43 19 12 2 2 2 66 14 58

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 21 23 11 3 15 23 42 22 35
2017 Non-supervisor 14 14 23 6 4 20 20 45 16 82
2014 Supervisor 8 33 12 2 8 14 22 65 16 37
2014 Non-supervisor 4 24 19 5 6 32 10 48 20 81

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 26 15 8 0 6 20 69 11 35
2017 Non-supervisor 29 29 10 6 2 11 12 76 11 82
2014 Supervisor 29 32 9 0 2 7 20 84 3 37
2014 Non-supervisor 31 35 10 6 3 14 1 77 11 81
2008 Supervisor 22 31 16 3 0 6 22 74 4 32
2008 Non-supervisor 24 41 19 3 5 5 2 70 9 58

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 29 18 8 0 6 18 66 11 35
2017 Non-supervisor 24 28 8 10 3 15 12 70 18 82
2014 Supervisor 28 33 9 2 0 7 20 84 3 37
2014 Non-supervisor 23 38 11 6 4 17 1 74 12 81
2008 Supervisor 21 36 9 12 3 3 15 70 19 33
2008 Non-supervisor 22 31 12 15 7 14 0 61 25 59
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 24 20 9 3 21 18 48 19 35
2017 Non-supervisor 18 15 23 3 4 20 18 53 11 82
2014 Supervisor 8 34 17 3 2 14 22 65 9 37
2014 Non-supervisor 12 19 22 2 4 32 9 53 10 81

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 37 21 6 3 6 0 69 9 35
2017 Non-supervisor 37 27 19 3 3 5 7 73 6 82
2014 Supervisor 43 32 17 3 2 2 0 77 6 37
2014 Non-supervisor 24 33 18 3 3 17 1 71 8 81
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 29 9 6 8 0 3 77 14 35
2017 Non-supervisor 49 24 13 7 6 0 1 73 13 82

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 18 24 28 9 0 0 39 37 35
2017 Non-supervisor 25 24 25 17 8 0 1 50 25 82

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 24 23 24 8 0 0 45 32 35
2017 Non-supervisor 31 27 18 11 10 0 3 60 21 81

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 26 32 24 15 0 0 29 39 35
2017 Non-supervisor 25 25 20 18 10 1 1 51 28 82

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 14 28 12 17 0 3 42 29 35
2017 Non-supervisor 52 18 13 6 7 0 4 73 13 81

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 17 18 17 17 0 0 48 34 35
2017 Non-supervisor 35 33 14 11 6 0 1 69 17 80

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 37 21 11 5 0 0 63 16 35
2017 Non-supervisor 44 23 12 14 2 2 3 70 17 80

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 26 32 17 3 0 0 48 20 35
2017 Non-supervisor 35 24 17 10 8 1 5 63 19 80

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 26 14 14 9 0 3 62 24 35
2017 Non-supervisor 45 19 15 9 5 1 6 69 15 80

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 28 12 8 3 0 3 76 11 35
2017 Non-supervisor 50 26 16 2 3 0 2 78 6 80

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 65 14 15 3 0 0 3 81 3 35
2017 Non-supervisor 58 20 12 7 3 0 0 78 10 82

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 24 6 3 6 0 3 85 9 35
2017 Non-supervisor 79 7 7 2 2 0 2 88 4 82

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 39 5 5 3 0 0 87 8 35
2017 Non-supervisor 65 26 2 2 2 0 2 93 5 81

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 18 0 20 5 0 0 74 26 35
2017 Non-supervisor 54 25 7 11 1 0 2 81 12 82

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 29 10 3 3 0 0 84 5 35
2017 Non-supervisor 67 7 0 0 0 0 26 100 0 82

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 30 5 0 0 0 3 95 0 35
2017 Non-supervisor 66 21 9 1 0 0 3 90 1 82

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 80 12 3 3 0 0 3 94 3 35
2017 Non-supervisor 77 8 5 5 2 0 3 88 7 82

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 65 29 6 0 0 0 0 94 0 35
2017 Non-supervisor 48 24 15 6 3 0 4 75 9 82

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 21 42 20 6 0 0 32 26 35
2017 Non-supervisor 21 24 38 13 4 0 0 45 17 82

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 29 25 21 19 0 0 40 35 35
2017 Non-supervisor 5 13 43 19 19 0 0 39 18 82

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 44 24 6 8 0 0 63 14 35
2017 Non-supervisor 37 27 16 12 4 1 3 66 16 82

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 47 21 15 8 0 0 56 23 35
2017 Non-supervisor 30 32 18 15 5 0 0 62 20 81
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 15 85 35
2017 Non-supervisor 19 81 81
2014 Supervisor 13 87 37
2014 Non-supervisor 21 79 81

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 81 19 17
2014 Non-supervisor 73 27 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-supervisor 43 51 7 0 0 0 0 93 0 14
2014 Non-supervisor 35 59 0 0 7 0 0 93 7 13
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 28 7 5 9 0 0 51 49 35
2017 Non-supervisor 61 16 12 3 5 1 1 62 38 81

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 17
2017 Non-supervisor 21 29

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 18 17
2017 Non-supervisor 26 29

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 18 17
2017 Non-supervisor 13 29

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 73 17
2017 Non-supervisor 57 29

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 17
2017 Non-supervisor 9 29

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 22 17
2017 Non-supervisor 24 29

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 29 46 12 12 0 0 16
2017 Non-supervisor 9 82 6 0 0 3 28

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 53 12 0 0 5 0 88 0 17
2017 Non-supervisor 57 20 7 7 4 0 5 81 11 30

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 0 12 12 6 36 10 25 18 64 17
2017 Non-supervisor 12 13 13 7 12 3 40 43 34 30
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