2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	45	15	4	0	82	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	42	0	7	0	93	7	23
2017	Bachelor's degree	35	54	3	5	3	90	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	40	8	3	0	89	3	31
2014	Secondary or high school graduation certificate or equivalent or less	35	50	8	3	4	85	7	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	48	0	3	3	94	6	30
2014	Bachelor's degree	42	43	12	0	3	85	3	34
2008	Secondary or high school graduation certificate or equivalent or less	38	38	3	3	17	76	21	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	45	9	18	5	68	23	22
2008	Bachelor's degree	33	57	5	5	0	90	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	44	0	31	0	69	31	16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	19	14	5	0	0	0	82	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	27	7	0	0	0	0	93	0	23
2017	Bachelor's degree	54	36	5	5	0	0	0	90	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	30	0	0	3	0	3	96	4	31
2014	Secondary or high school graduation certificate or equivalent or less	58	26	3	0	4	0	9	92	5	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	15	7	6	0	0	0	87	6	30
2014	Bachelor's degree	73	19	3	3	3	0	0	92	5	34
2008	Secondary or high school graduation certificate or equivalent or less	52	24	14	3	3	0	3	79	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	23	5	9	0	5	0	86	10	22
2008	Bachelor's degree	52	33	0	14	0	0	0	86	14	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	31	6	13	0	0	0	81	13	16

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	30	4	9	0	0	87	9	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	42	0	16	0	0	84	16	23
2017	Bachelor's degree	49	35	8	8	0	0	84	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	30	3	7	0	3	90	7	31
2014	Secondary or high school graduation certificate or equivalent or less	49	42	4	0	0	5	96	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	39	6	3	0	0	91	3	30
2014	Bachelor's degree	64	28	5	3	0	0	92	3	34
2008	Secondary or high school graduation certificate or equivalent or less	55	28	0	10	3	3	86	14	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	36	5	5	5	0	86	9	22
2008	Bachelor's degree	35	50	0	10	5	0	85	15	20
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	19	6	25	13	0	56	38	16

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	38	9	16	4	72	19	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	25	0	0	4	96	4	23
2017	Bachelor's degree	50	33	0	17	0	83	17	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	31	7	18	0	75	18	31
2014	Secondary or high school graduation certificate or equivalent or less	34	41	13	5	8	74	13	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	44	4	3	6	87	9	30
2014	Bachelor's degree	49	25	10	13	3	74	16	33

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	20	9	12	5	0	7	72	18	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	23	7	10	7	0	3	75	17	23
2017	Bachelor's degree	40	23	22	12	0	0	3	65	12	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	43	16	9	3	0	0	72	12	31
2014	Secondary or high school graduation certificate or equivalent or less	31	45	7	8	0	0	9	83	9	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	47	3	10	3	0	0	84	13	30
2014	Bachelor's degree	27	43	13	12	3	3	0	72	15	34
2008	Secondary or high school graduation certificate or equivalent or less	14	38	21	17	7	0	3	54	25	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	36	5	9	5	0	5	81	14	22
2008	Bachelor's degree	29	43	10	10	10	0	0	71	19	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	31	6	25	19	0	6	47	47	16

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	37	17	0	0	83	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	46	3	8	0	89	8	23
2017	Bachelor's degree	56	34	5	3	3	90	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	25	0	14	3	83	17	31
2014	Secondary or high school graduation certificate or equivalent or less	49	32	15	4	0	80	4	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	30	7	3	0	90	3	30
2014	Bachelor's degree	49	31	15	0	5	79	5	34
2008	Secondary or high school graduation certificate or equivalent or less	34	38	10	14	3	72	17	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	27	5	0	5	91	5	22
2008	Bachelor's degree	52	38	5	5	0	90	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	31	6	6	0	88	6	16

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	31	8	0	0	92	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	49	3	0	0	97	0	23
2017	Bachelor's degree	70	20	5	3	3	90	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	19	7	0	7	86	7	31
2014	Secondary or high school graduation certificate or equivalent or less	53	36	11	0	0	89	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	29	4	3	0	93	3	30
2014	Bachelor's degree	54	26	10	5	5	80	10	34
2008	Secondary or high school graduation certificate or equivalent or less	45	24	21	3	7	69	10	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	27	5	5	0	91	5	22
2008	Bachelor's degree	52	43	0	5	0	95	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	31	6	0	0	94	0	16

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	29	8	8	0	83	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	29	7	0	0	93	0	23
2017	Bachelor's degree	51	40	3	6	0	91	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	25	6	3	0	91	3	31
2014	Secondary or high school graduation certificate or equivalent or less	56	28	12	0	3	85	3	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	34	10	6	0	84	6	30
2014	Bachelor's degree	41	34	7	12	5	75	17	34

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	43	12	0	9	0	0	79	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	16	4	14	4	0	3	77	19	23
2017	Bachelor's degree	43	24	11	16	3	0	3	69	19	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	24	12	6	6	0	0	76	12	31
2014	Secondary or high school graduation certificate or equivalent or less	35	46	15	4	0	0	0	81	4	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	31	12	6	3	0	0	80	9	30
2014	Bachelor's degree	35	31	12	12	3	4	3	71	15	34

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	26	4	0	0	0	0	96	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	22	8	0	4	0	3	88	4	23
2017	Bachelor's degree	50	17	8	11	5	3	7	73	18	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	19	3	12	0	3	12	82	14	31
2014	Secondary or high school graduation certificate or equivalent or less	55	12	6	8	8	0	11	75	19	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	29	3	16	0	3	8	78	18	30
2014	Bachelor's degree	39	30	5	5	5	0	15	82	12	34
2008	Secondary or high school graduation certificate or equivalent or less	17	24	10	14	24	0	10	46	42	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	23	0	14	18	0	14	63	37	22
2008	Bachelor's degree	33	29	5	14	14	0	5	65	30	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	0	13	38	0	19	38	62	16

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	33	9	5	0	86	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	11	3	0	85	3	23
2017	Bachelor's degree	56	22	14	8	0	78	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	27	6	7	4	84	11	31
2014	Secondary or high school graduation certificate or equivalent or less	35	33	19	8	4	69	13	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	45	8	0	3	90	3	30
2014	Bachelor's degree	41	28	19	7	5	69	12	34
2008	Secondary or high school graduation certificate or equivalent or less	43	25	14	7	11	68	18	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	32	0	5	0	95	5	22
2008	Bachelor's degree	33	38	24	0	5	71	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	19	13	0	6	81	6	16

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	23	16	5	4	4	75	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	45	3	4	0	0	93	4	23
2017	Bachelor's degree	42	43	12	0	3	0	85	3	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	22	9	22	0	0	69	22	31
2014	Secondary or high school graduation certificate or equivalent or less	21	23	32	13	12	0	43	25	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	27	7	6	3	0	84	9	30
2014	Bachelor's degree	29	22	18	27	3	0	52	30	33

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	39	12	0	4	84	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	36	11	7	0	83	7	22
2017	Bachelor's degree	41	29	14	14	3	69	17	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	12	9	4	74	13	31

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	46	0	0	0	0	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	47	0	0	0	0	100	0	23
2017	Bachelor's degree	50	29	15	5	0	0	80	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	26	7	3	4	0	87	6	31
2014	Secondary or high school graduation certificate or equivalent or less	43	36	16	4	0	0	80	4	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	37	6	3	3	0	88	6	30
2014	Bachelor's degree	47	30	13	7	3	0	78	9	34
2008	Secondary or high school graduation certificate or equivalent or less	52	21	14	7	3	3	75	11	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	23	0	5	0	0	95	5	22
2008	Bachelor's degree	29	57	10	5	0	0	86	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	44	0	6	0	0	94	6	16

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	31	14	5	9	73	14	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	41	3	3	4	90	7	23
2017	Bachelor's degree	46	31	15	5	3	77	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	28	10	6	10	74	17	31

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	30	12	0	0	88	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	34	11	0	0	89	0	23
2017	Bachelor's degree	58	27	15	0	0	85	0	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	20	4	3	0	93	3	31
2014	Secondary or high school graduation certificate or equivalent or less	51	33	12	4	0	84	4	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	25	0	0	3	97	3	30
2014	Bachelor's degree	65	21	11	3	0	86	3	34

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	34	8	5	9	78	14	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	65	8	7	0	85	7	23
2017	Bachelor's degree	34	38	23	3	3	72	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	23	13	11	6	70	16	31
2014	Secondary or high school graduation certificate or equivalent or less	22	42	20	16	0	64	16	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	41	12	6	0	83	6	30
2014	Bachelor's degree	35	32	19	11	3	68	13	34

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	40	4	0	14	4	0	82	14	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	46	7	4	0	0	0	90	4	23
2017	Bachelor's degree	42	30	22	3	3	0	0	73	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	24	10	4	6	0	0	81	9	31
2014	Secondary or high school graduation certificate or equivalent or less	32	39	18	7	4	0	0	71	11	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	25	17	3	0	0	4	79	3	30
2014	Bachelor's degree	33	30	21	14	3	0	0	62	17	34

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	25	12	0	5	0	83	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	44	4	0	0	0	96	0	23
2017	Bachelor's degree	40	49	4	5	0	3	91	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	32	7	7	3	0	84	9	31
2014	Secondary or high school graduation certificate or equivalent or less	30	45	18	7	0	0	75	7	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	12	8	3	0	78	10	30
2014	Bachelor's degree	34	32	14	17	3	0	67	20	34

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	41	5	0	0	0	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	35	10	0	0	0	90	0	23
2017	Bachelor's degree	57	30	5	8	0	0	87	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	36	6	7	0	0	87	7	31
2014	Secondary or high school graduation certificate or equivalent or less	40	40	12	4	4	0	80	8	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	32	4	3	0	0	93	3	30
2014	Bachelor's degree	49	35	8	3	5	0	84	8	34
2008	Secondary or high school graduation certificate or equivalent or less	45	24	17	7	3	3	71	11	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	32	0	5	0	0	95	5	22
2008	Bachelor's degree	43	43	10	5	0	0	86	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	31	6	0	0	0	94	0	16

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	41	13	0	8	4	78	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	13	10	3	8	0	79	11	23
2017	Bachelor's degree	33	35	24	8	0	0	68	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	49	8	8	0	0	83	8	31
2014	Secondary or high school graduation certificate or equivalent or less	49	38	6	3	0	4	91	3	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	48	14	0	9	0	77	9	30
2014	Bachelor's degree	27	34	27	5	7	0	61	12	34
2008	Secondary or high school graduation certificate or equivalent or less	21	24	34	14	7	0	45	21	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	23	32	9	0	0	59	9	22
2008	Bachelor's degree	19	38	19	19	5	0	57	24	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	44	19	19	6	0	56	25	16

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	17	31	13	14	8	29	38	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	16	22	31	17	0	47	30	23
2017	Bachelor's degree	0	39	28	16	17	0	33	39	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	7	37	30	9	8	43	18	31
2014	Secondary or high school graduation certificate or equivalent or less	3	39	44	6	0	8	6	46	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	36	38	7	10	0	17	45	30
2014	Bachelor's degree	5	27	33	19	15	0	34	33	34
2008	Secondary or high school graduation certificate or equivalent or less	14	41	31	7	7	0	14	55	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	27	14	9	9	5	19	67	22
2008	Bachelor's degree	19	29	38	5	10	0	14	48	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	25	31	19	6	0	25	44	16

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	5	13	18	47	0	11	74	12	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	11	14	23	34	0	11	64	21	21
2017	Bachelor's degree	3	8	26	28	27	0	8	60	11	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	6	13	37	27	0	11	72	14	31
2014	Secondary or high school graduation certificate or equivalent or less	0	34	32	16	9	0	8	28	37	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	24	14	35	13	4	7	54	30	30
2014	Bachelor's degree	0	16	16	31	31	0	5	66	17	34
2008	Secondary or high school graduation certificate or equivalent or less	17	31	21	10	14	0	7	26	52	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	14	32	9	9	0	14	21	42	22
2008	Bachelor's degree	14	29	33	14	10	0	0	24	43	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	25	19	19	19	6	0	40	40	16

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	33	14	15	26	0	11	47	37	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	13	26	22	27	5	3	54	18	21
2017	Bachelor's degree	0	14	17	37	29	0	3	68	14	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	4	27	38	17	0	8	60	11	31
2014	Secondary or high school graduation certificate or equivalent or less	10	30	23	22	11	0	4	34	42	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	19	38	24	10	4	0	35	25	30
2014	Bachelor's degree	0	13	45	23	19	0	0	42	13	34
2008	Secondary or high school graduation certificate or equivalent or less	21	10	38	21	7	3	0	29	32	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	18	27	9	9	0	9	20	50	22
2008	Bachelor's degree	0	24	33	24	19	0	0	43	24	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	25	31	19	6	0	0	25	44	16

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	4	22	9	45	0	11	61	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	11	15	29	37	0	3	69	15	21
2017	Bachelor's degree	11	28	24	20	15	0	3	36	40	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	9	29	36	12	0	8	52	16	31
2014	Secondary or high school graduation certificate or equivalent or less	0	15	21	37	10	0	18	57	18	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	16	36	31	13	4	0	45	17	30
2014	Bachelor's degree	12	13	42	17	15	0	0	32	26	34
2008	Secondary or high school graduation certificate or equivalent or less	11	29	36	11	11	4	0	22	41	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	23	14	23	9	0	18	39	44	22
2008	Bachelor's degree	5	48	5	24	19	0	0	43	52	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	25	31	31	6	0	0	38	31	16

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	18	16	9	26	0	23	46	34	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	12	31	21	20	0	11	47	18	21
2017	Bachelor's degree	11	29	35	7	12	0	6	21	42	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	31	34	24	3	0	8	29	34	31
2014	Secondary or high school graduation certificate or equivalent or less	7	32	35	12	11	0	4	23	40	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	38	13	17	17	0	0	34	53	30
2014	Bachelor's degree	12	39	28	5	16	0	0	21	51	34
2008	Secondary or high school graduation certificate or equivalent or less	25	29	21	7	14	0	4	22	56	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	32	27	0	9	5	9	11	58	22
2008	Bachelor's degree	29	48	14	5	5	0	0	10	76	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	38	25	13	0	0	0	13	63	16

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	15	9	17	37	0	18	64	25	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	15	19	8	17	0	36	40	30	21
2017	Bachelor's degree	0	27	23	20	25	0	6	47	28	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	19	24	33	12	0	8	49	25	31
2014	Secondary or high school graduation certificate or equivalent or less	0	9	15	27	31	0	18	71	11	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	17	12	26	28	7	4	60	26	30
2014	Bachelor's degree	7	8	27	25	26	3	5	55	16	34
2008	Secondary or high school graduation certificate or equivalent or less	10	28	17	24	10	7	3	38	42	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	18	18	14	14	9	9	33	44	22
2008	Bachelor's degree	19	29	19	19	14	0	0	33	48	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	50	0	25	0	0	25	25	16

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	5	19	9	35	4	23	60	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	16	23	25	12	9	10	47	24	21
2017	Bachelor's degree	0	12	16	29	35	0	8	70	13	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	9	28	34	15	4	11	57	10	31
2014	Secondary or high school graduation certificate or equivalent or less	0	22	25	17	20	7	9	44	26	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	19	31	24	13	7	7	42	22	30
2014	Bachelor's degree	9	16	35	30	10	0	0	39	25	34

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	12	4	10	0	5	86	10	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	17	3	8	0	0	88	8	23
2017	Bachelor's degree	66	28	5	0	0	0	95	0	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	27	3	3	3	0	90	7	31
2014	Secondary or high school graduation certificate or equivalent or less	56	32	3	0	5	4	92	5	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	35	0	3	0	0	97	3	30
2014	Bachelor's degree	65	30	4	0	0	0	96	0	34
2008	Secondary or high school graduation certificate or equivalent or less	69	14	3	10	0	3	86	11	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	5	9	0	5	0	86	5	22
2008	Bachelor's degree	71	19	5	5	0	0	90	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	13	0	6	6	0	88	13	16

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	22	8	9	17	4	13	59	31	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	29	21	8	0	0	7	69	9	23
2017	Bachelor's degree	38	25	15	8	8	3	3	67	17	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	29	19	12	7	0	0	62	19	31
2014	Secondary or high school graduation certificate or equivalent or less	16	19	16	32	12	0	4	37	45	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	25	16	13	12	0	4	57	26	30
2014	Bachelor's degree	23	31	21	5	16	4	0	57	22	34

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	24	9	5	8	4	77	14	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	30	7	8	4	0	82	11	23
2017	Bachelor's degree	39	34	19	3	3	3	75	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	19	13	6	7	0	74	13	31
2014	Secondary or high school graduation certificate or equivalent or less	28	38	7	12	15	0	66	27	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	26	16	16	9	0	59	25	30
2014	Bachelor's degree	50	16	12	7	14	0	67	21	34

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	33	13	0	9	0	4	77	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	25	3	4	0	7	0	92	5	23
2017	Bachelor's degree	49	31	11	3	3	0	4	83	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	32	4	9	0	0	0	87	9	31
2014	Secondary or high school graduation certificate or equivalent or less	30	46	20	0	0	4	0	79	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	9	13	3	4	0	74	17	30
2014	Bachelor's degree	38	32	17	8	5	0	0	70	13	34
2008	Secondary or high school graduation certificate or equivalent or less	38	21	24	10	3	3	0	61	14	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	41	5	23	9	0	0	64	32	22
2008	Bachelor's degree	38	33	14	14	0	0	0	71	14	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	25	6	13	0	0	0	81	13	16

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	36	16	0	10	4	18	67	12	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	28	12	3	0	7	0	84	3	23
2017	Bachelor's degree	46	31	6	12	0	5	0	81	12	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	35	13	3	3	7	0	79	7	31
2014	Secondary or high school graduation certificate or equivalent or less	9	31	28	0	8	17	7	53	11	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	20	10	16	6	10	4	63	26	30
2014	Bachelor's degree	39	33	18	0	8	3	0	74	8	34
2008	Secondary or high school graduation certificate or equivalent or less	31	28	21	10	3	7	0	63	15	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	32	5	18	18	5	0	57	38	22
2008	Bachelor's degree	52	24	10	10	5	0	0	76	14	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13	19	13	13	6	0	53	27	16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	37	17	5	9	7	13	62	17	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	31	21	7	4	26	0	57	15	23
2017	Bachelor's degree	15	35	25	3	8	11	3	58	13	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	22	20	16	6	10	3	51	26	31
2014	Secondary or high school graduation certificate or equivalent or less	11	8	26	18	16	14	7	23	43	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	19	14	15	18	10	4	45	38	30
2014	Bachelor's degree	19	16	13	14	21	12	6	43	42	34

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	33	8	9	0	4	82	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	17	18	0	0	3	81	0	23
2017	Bachelor's degree	53	34	10	3	0	0	88	3	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	36	4	3	4	0	89	7	30
2014	Secondary or high school graduation certificate or equivalent or less	25	39	24	8	4	0	65	12	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	13	18	3	0	66	21	30
2014	Bachelor's degree	36	29	25	5	5	0	65	10	34

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	22	24	5	0	0	0	71	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	22	30	4	0	0	3	66	4	23
2017	Bachelor's degree	43	37	12	8	0	0	0	80	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	24	3	10	13	4	0	72	24	31
2014	Secondary or high school graduation certificate or equivalent or less	23	42	20	13	0	0	3	66	13	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	31	9	5	3	0	0	84	8	30
2014	Bachelor's degree	37	27	18	13	5	0	0	64	18	34
2008	Secondary or high school graduation certificate or equivalent or less	28	24	21	14	14	0	0	52	28	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	36	5	5	9	5	0	81	14	22
2008	Bachelor's degree	19	48	10	14	10	0	0	67	24	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	31	13	31	0	0	0	56	31	16

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	22	21	0	0	0	79	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	27	11	7	0	3	82	7	23
2017	Bachelor's degree	51	32	12	5	0	0	83	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	30	12	9	4	7	73	14	31
2014	Secondary or high school graduation certificate or equivalent or less	35	29	25	12	0	0	63	12	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	13	3	3	4	80	6	30
2014	Bachelor's degree	37	21	15	22	5	0	57	28	34
2008	Secondary or high school graduation certificate or equivalent or less	21	24	31	3	17	3	46	21	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	14	18	9	9	0	64	18	22
2008	Bachelor's degree	19	52	5	14	10	0	71	24	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	25	6	25	0	0	69	25	16

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	25	12	0	9	0	79	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	31	10	0	3	0	86	3	23
2017	Bachelor's degree	50	30	8	12	0	0	80	12	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	35	7	11	9	0	73	20	31
2014	Secondary or high school graduation certificate or equivalent or less	36	35	14	7	8	0	71	15	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	31	3	10	0	3	86	11	30
2014	Bachelor's degree	34	26	16	13	10	0	60	24	34
2008	Secondary or high school graduation certificate or equivalent or less	21	36	14	7	21	0	57	29	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	27	9	9	9	0	73	18	22
2008	Bachelor's degree	29	43	10	5	14	0	71	19	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	25	6	19	6	6	67	27	16

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	79	11	5	0	5	90	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	31	8	0	0	92	0	23
2017	Bachelor's degree	83	17	0	0	0	100	0	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	6	3	7	0	90	7	31
2014	Secondary or high school graduation certificate or equivalent or less	80	20	0	0	0	100	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	23	5	3	0	92	3	30
2014	Bachelor's degree	80	15	3	0	3	95	3	34
2008	Secondary or high school graduation certificate or equivalent or less	76	10	7	3	3	86	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	91	0	5	5	0	91	5	22
2008	Bachelor's degree	90	10	0	0	0	100	0	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	6	0	6	0	94	6	16

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	9	12	0	12	4	22	68	16	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	22	16	8	7	0	28	57	20	22
2017	Bachelor's degree	36	8	14	8	15	8	10	54	28	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	19	18	3	19	6	9	53	25	31
2014	Secondary or high school graduation certificate or equivalent or less	34	25	3	0	4	7	26	89	7	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	13	10	6	6	6	11	74	14	30
2014	Bachelor's degree	33	15	12	7	21	4	8	54	31	34

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	25	12	5	4	79	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	22	18	7	8	67	14	23
2017	Bachelor's degree	57	21	9	7	5	78	13	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	15	4	20	7	70	27	31

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	29	4	5	4	0	88	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	25	16	4	0	3	80	4	23
2017	Bachelor's degree	60	23	12	0	5	0	83	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	22	7	6	3	4	83	9	31

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	24	4	0	9	0	88	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	26	21	4	0	0	75	4	23
2017	Bachelor's degree	62	18	8	5	5	0	81	11	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	24	6	16	10	0	67	27	31
2014	Secondary or high school graduation certificate or equivalent or less	27	40	25	4	0	4	70	5	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	30	3	7	3	0	87	10	30
2014	Bachelor's degree	36	27	14	13	10	0	63	24	34

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	20	36	17	15	7	5	59	23	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	36	0	28	0	0	72	28	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	33	16	8	8	8	66	17	11
2014	Bachelor's degree	35	30	0	17	9	9	72	28	10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	38	5	4	12	4	0	79	16	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	21	4	7	3	0	67	12	23
2017	Bachelor's degree	28	31	26	11	3	0	2	60	14	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	61	12	7	3	0	0	78	9	31
2014	Secondary or high school graduation certificate or equivalent or less	16	45	22	8	9	0	0	61	16	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	37	14	8	6	4	0	71	14	30
2014	Bachelor's degree	19	36	20	15	11	0	0	54	25	34

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	40	9	8	9	4	0	73	18	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	39	10	4	7	3	0	78	12	23
2017	Bachelor's degree	20	42	15	16	3	3	2	65	20	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	46	13	17	3	0	0	67	20	30
2014	Secondary or high school graduation certificate or equivalent or less	10	39	26	8	18	0	0	49	25	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	32	16	6	6	7	0	70	12	30
2014	Bachelor's degree	20	30	24	18	8	0	0	50	25	34
2008	Secondary or high school graduation certificate or equivalent or less	17	21	28	14	17	3	0	39	32	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	32	5	18	23	5	0	52	43	22
2008	Bachelor's degree	5	19	19	38	19	0	0	24	57	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	31	0	38	19	6	0	40	60	16

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	33	17	8	9	17	0	59	20	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	35	11	3	11	23	0	66	19	23
2017	Bachelor's degree	17	34	20	22	0	5	2	55	24	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	38	30	9	6	0	0	55	15	31
2014	Secondary or high school graduation certificate or equivalent or less	3	41	31	8	18	0	0	43	25	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	30	22	15	6	8	0	54	22	30
2014	Bachelor's degree	13	49	19	14	5	0	0	62	19	34
2008	Secondary or high school graduation certificate or equivalent or less	10	21	31	14	21	3	0	32	36	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	23	9	32	27	5	0	29	62	22
2008	Bachelor's degree	5	10	14	48	24	0	0	14	71	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	31	6	38	25	0	0	31	63	16

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	17	33	4	14	4	0	48	18	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	53	15	4	3	12	0	74	9	23
2017	Bachelor's degree	17	43	10	22	3	3	2	63	26	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	41	16	16	3	4	0	64	19	31
2014	Secondary or high school graduation certificate or equivalent or less	9	36	25	7	16	7	0	48	25	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	28	22	15	8	8	0	52	24	30
2014	Bachelor's degree	19	34	18	13	8	5	3	57	23	34
2008	Secondary or high school graduation certificate or equivalent or less	10	28	24	14	17	7	0	41	33	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	14	27	14	23	18	0	22	44	22
2008	Bachelor's degree	5	14	10	33	24	14	0	22	67	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13	31	19	31	6	0	13	53	16

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	36	22	7	9	4	4	59	17	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	12	16	7	3	0	64	24	23
2017	Bachelor's degree	20	35	24	11	5	3	2	58	17	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	40	10	23	9	4	0	56	33	31
2014	Secondary or high school graduation certificate or equivalent or less	6	35	44	3	9	4	0	42	12	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	47	11	13	9	0	0	66	22	30
2014	Bachelor's degree	14	34	24	15	13	0	0	48	28	34
2008	Secondary or high school graduation certificate or equivalent or less	7	31	31	17	10	3	0	39	29	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	33	10	29	24	0	0	38	52	21
2008	Bachelor's degree	5	24	19	38	14	0	0	29	52	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	31	25	19	25	0	0	31	44	16

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	43	12	0	9	0	79	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	32	11	0	0	3	89	0	23
2017	Bachelor's degree	37	44	8	12	0	0	81	12	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	7	10	0	0	83	10	31
2014	Secondary or high school graduation certificate or equivalent or less	23	43	22	3	4	4	69	7	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	8	3	3	3	86	6	30
2014	Bachelor's degree	36	31	21	9	3	0	68	12	34

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	28	15	0	0	9	84	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	44	10	0	0	3	89	0	23
2017	Bachelor's degree	43	48	4	3	0	3	94	3	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	32	0	3	0	0	97	3	31
2014	Secondary or high school graduation certificate or equivalent or less	22	56	17	0	0	4	82	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	55	10	0	3	3	86	3	30
2014	Bachelor's degree	51	43	0	3	3	0	95	5	34

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	29	13	5	4	0	0	78	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	34	11	8	0	3	0	80	8	23
2017	Bachelor's degree	50	30	10	3	0	8	0	87	3	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26	16	4	0	0	0	80	4	31
2014	Secondary or high school graduation certificate or equivalent or less	33	36	12	0	8	8	4	78	9	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	37	3	8	3	0	0	87	10	30
2014	Bachelor's degree	41	37	12	0	5	3	3	81	5	34
2008	Secondary or high school graduation certificate or equivalent or less	38	21	17	7	14	3	0	61	21	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	52	5	0	10	5	0	85	10	21
2008	Bachelor's degree	19	19	33	14	14	0	0	38	29	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	38	0	19	19	0	0	63	38	16

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	18	17	22	0	7	0	58	23	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	13	25	4	4	3	0	65	9	23
2017	Bachelor's degree	37	48	0	9	3	0	3	88	12	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	26	0	0	0	0	74	0	31
2014	Secondary or high school graduation certificate or equivalent or less	32	24	21	4	0	14	5	70	5	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	19	8	6	5	3	0	81	11	30
2014	Bachelor's degree	28	49	21	3	0	0	0	77	3	33

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	22	17	5	4	15	4	69	11	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	13	19	23	15	7	8	34	44	22
2017	Bachelor's degree	27	16	18	10	8	13	8	54	24	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	19	6	9	10	3	61	17	31
2014	Secondary or high school graduation certificate or equivalent or less	9	49	12	3	15	8	3	66	21	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	39	23	7	7	3	0	61	15	30
2014	Bachelor's degree	25	11	21	20	13	7	4	39	37	34

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	20	0	5	5	0	90	10	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	34	0	0	0	17	100	0	23
2017	Bachelor's degree	60	34	6	0	0	0	94	0	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	28	8	7	0	0	85	7	31
2014	Secondary or high school graduation certificate or equivalent or less	48	37	7	0	0	9	92	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	42	0	0	0	0	100	0	30
2014	Bachelor's degree	65	30	3	3	0	0	95	3	34

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	24	5	0	0	0	4	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	4	13	0	12	8	79	16	23
2017	Bachelor's degree	56	35	3	0	0	3	4	97	0	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	33	13	0	0	0	6	86	0	31
2014	Secondary or high school graduation certificate or equivalent or less	52	32	7	0	0	0	9	92	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	20	4	0	0	3	0	96	0	30
2014	Bachelor's degree	69	22	3	0	0	7	0	97	0	34
2008	Secondary or high school graduation certificate or equivalent or less	66	21	7	0	3	0	3	89	4	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	5	9	5	0	0	5	86	5	22
2008	Bachelor's degree	67	14	14	0	0	0	5	85	0	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	31	6	0	6	0	0	88	6	16

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	24	17	7	5	13	0	66	14	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	49	16	8	0	0	0	77	8	23
2017	Bachelor's degree	32	30	16	7	12	3	0	64	20	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	26	17	10	10	3	3	60	21	30
2014	Secondary or high school graduation certificate or equivalent or less	32	33	21	4	5	4	0	69	9	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	36	3	10	9	4	5	76	21	30
2014	Bachelor's degree	24	31	25	17	3	0	0	55	20	34
2008	Secondary or high school graduation certificate or equivalent or less	3	48	17	10	17	3	0	54	29	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	41	23	5	14	0	0	59	18	22
2008	Bachelor's degree	10	14	33	29	14	0	0	24	43	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	25	31	19	19	0	0	31	38	16

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	29	30	0	16	0	7	50	17	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	10	7	27	9	3	25	40	51	23
2017	Bachelor's degree	8	3	18	35	23	3	10	13	66	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	12	29	32	0	3	25	63	31
2014	Secondary or high school graduation certificate or equivalent or less	3	20	28	13	33	0	3	24	47	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	15	13	16	29	7	5	35	50	30
2014	Bachelor's degree	11	13	10	38	19	3	7	27	63	34
2008	Secondary or high school graduation certificate or equivalent or less	0	28	28	14	24	3	3	30	41	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	5	24	19	29	10	5	17	56	21
2008	Bachelor's degree	0	10	30	10	40	10	0	11	56	20
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	6	19	19	50	0	6	7	73	16

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	33	4	10	4	4	0	82	14	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	54	24	0	0	3	0	75	0	23
2017	Bachelor's degree	29	37	17	11	3	0	4	69	14	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	44	7	11	9	0	0	74	19	31

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	37	5	5	0	4	0	90	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	41	11	4	0	12	0	83	5	23
2017	Bachelor's degree	43	21	30	6	0	0	0	64	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33	17	9	0	0	0	74	9	31
2014	Secondary or high school graduation certificate or equivalent or less	25	45	25	0	0	0	5	73	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	38	10	0	0	3	0	89	0	30
2014	Bachelor's degree	48	34	12	3	3	0	0	83	5	34

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	36	7	0	5	0	88	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	35	4	0	0	0	96	0	23
2017	Bachelor's degree	40	48	5	6	0	0	88	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	34	14	8	0	0	78	8	31
2014	Secondary or high school graduation certificate or equivalent or less	35	45	8	4	0	7	87	4	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	50	3	0	0	3	97	0	30
2014	Bachelor's degree	44	39	7	7	3	0	84	9	34

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	24	0	9	0	91	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	40	7	0	0	93	0	23
2017	Bachelor's degree	54	35	6	5	0	88	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	19	10	3	0	88	3	31
2014	Secondary or high school graduation certificate or equivalent or less	28	52	12	0	8	80	8	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	32	3	0	6	91	6	30
2014	Bachelor's degree	48	34	11	5	3	81	8	34
2008	Secondary or high school graduation certificate or equivalent or less	24	34	17	10	14	59	24	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	50	9	5	14	73	18	22
2008	Bachelor's degree	38	29	29	5	0	67	5	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	69	13	0	0	88	0	16

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	24	12	5	4	0	79	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	27	7	4	0	3	89	4	23
2017	Bachelor's degree	54	29	10	8	0	0	82	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	30	12	6	0	0	81	6	31
2014	Secondary or high school graduation certificate or equivalent or less	27	47	9	8	9	0	74	17	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	24	16	6	6	4	71	12	30
2014	Bachelor's degree	32	38	19	0	10	0	71	10	34

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	32	5	5	4	0	86	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	26	11	7	0	0	82	7	23
2017	Bachelor's degree	50	35	7	8	0	0	85	8	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	16	0	4	0	80	4	31
2014	Secondary or high school graduation certificate or equivalent or less	24	46	13	8	9	0	70	17	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	15	6	3	0	77	9	30
2014	Bachelor's degree	37	36	17	3	8	0	72	10	34
2008	Secondary or high school graduation certificate or equivalent or less	24	31	24	7	14	0	55	21	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	50	14	5	9	0	73	14	22
2008	Bachelor's degree	19	43	10	24	5	0	62	29	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	13	25	0	6	60	27	16

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	30	8	4	0	13	5	85	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	22	19	10	0	17	0	65	12	23
2017	Bachelor's degree	51	32	0	13	0	0	4	86	14	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	27	12	6	18	0	0	65	24	31
2014	Secondary or high school graduation certificate or equivalent or less	29	38	9	8	4	3	9	76	14	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	13	15	10	3	4	0	71	14	30
2014	Bachelor's degree	43	26	3	13	10	0	4	73	25	34
2008	Secondary or high school graduation certificate or equivalent or less	36	29	7	7	11	7	4	72	20	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	27	14	9	9	0	0	68	18	22
2008	Bachelor's degree	33	14	14	14	19	5	0	50	35	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	13	6	0	25	19	6	58	33	16

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	49	28	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	29	25	23
2017	Bachelor's degree	17	43	40	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	27	30	31
2014	Secondary or high school graduation certificate or equivalent or less	13	58	29	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	60	13	30
2014	Bachelor's degree	21	37	42	34

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15	28	18	18	21	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	75	22
2017	Bachelor's degree	17	83	36
2014	Secondary or high school graduation certificate or equivalent or less	23	77	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	83	29
2014	Bachelor's degree	13	87	34

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	18	11	10	4	25	16	59	23	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	18	18	4	0	34	7	64	6	23
2017	Bachelor's degree	16	12	23	5	0	21	23	49	9	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	12	19	9	3	33	3	51	19	31
2014	Secondary or high school graduation certificate or equivalent or less	9	26	19	4	8	16	17	52	19	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	24	19	15	3	15	10	50	24	29
2014	Bachelor's degree	5	30	18	12	5	19	11	50	24	34

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	22	19	5	4	9	4	68	10	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	40	18	0	0	16	0	79	0	23
2017	Bachelor's degree	38	29	23	5	0	5	0	70	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	28	10	16	0	10	0	72	18	31
2014	Secondary or high school graduation certificate or equivalent or less	16	46	22	3	4	8	0	69	8	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	25	32	0	0	7	0	66	0	29
2014	Bachelor's degree	15	28	30	3	10	14	0	50	15	34

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	33	5	0	0	0	13	94	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	38	14	0	3	7	25	75	5	23
2017	Bachelor's degree	11	49	5	11	0	3	22	79	14	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	36	12	9	4	3	8	72	14	31
2014	Secondary or high school graduation certificate or equivalent or less	12	75	3	3	3	0	4	91	6	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	31	27	0	3	0	6	69	3	30
2014	Bachelor's degree	16	44	11	8	0	7	15	76	10	34
2008	Secondary or high school graduation certificate or equivalent or less	21	41	14	7	0	0	17	75	8	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	45	20	0	0	0	0	80	0	20
2008	Bachelor's degree	24	48	5	14	0	0	10	79	16	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	38	19	13	6	6	6	57	21	16

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	16	22	5	4	16	20	53	13	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	11	24	8	4	19	32	28	23	23
2017	Bachelor's degree	5	27	24	8	0	16	20	50	12	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	6	22	6	3	25	15	48	15	31
2014	Secondary or high school graduation certificate or equivalent or less	5	49	16	0	13	17	0	65	16	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	12	16	8	6	23	21	48	24	30
2014	Bachelor's degree	0	26	21	0	8	31	15	48	15	34

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	29	4	5	4	9	4	86	10	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	26	16	4	0	15	25	65	7	23
2017	Bachelor's degree	24	30	14	8	0	5	19	71	11	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	25	13	3	0	12	11	79	5	31
2014	Secondary or high school graduation certificate or equivalent or less	34	52	3	4	0	3	4	92	4	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	27	10	0	6	10	6	81	7	30
2014	Bachelor's degree	23	31	13	5	3	15	11	73	10	34
2008	Secondary or high school graduation certificate or equivalent or less	10	38	24	7	3	3	14	58	13	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	10	5	0	5	5	84	5	21
2008	Bachelor's degree	29	38	14	0	5	5	10	78	6	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	40	27	0	0	13	7	67	0	15

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	26	8	5	4	16	4	79	11	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	29	16	4	0	15	25	65	7	23
2017	Bachelor's degree	21	30	9	16	0	5	19	68	21	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	28	11	7	0	17	8	76	9	31
2014	Secondary or high school graduation certificate or equivalent or less	25	52	3	9	4	3	4	83	14	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	26	22	0	3	13	6	69	4	30
2014	Bachelor's degree	18	45	14	3	3	12	7	77	6	34
2008	Secondary or high school graduation certificate or equivalent or less	17	34	10	14	10	7	7	60	28	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	36	9	14	5	18	0	67	22	22
2008	Bachelor's degree	29	38	0	19	0	10	5	78	22	21
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	19	31	13	0	6	13	46	15	16

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	100	23
2014	Secondary or high school graduation certificate or equivalent or less	19	81	26
2014	Bachelor's degree	14	86	34

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	17	21	5	4	20	25	46	16	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	22	24	0	0	16	18	63	0	23
2017	Bachelor's degree	13	15	20	5	0	21	26	52	10	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	15	27	7	3	23	6	48	14	31
2014	Secondary or high school graduation certificate or equivalent or less	11	29	22	0	0	30	8	65	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	19	28	3	6	23	13	43	14	30
2014	Bachelor's degree	5	23	23	7	5	24	12	45	18	34

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	22	16	5	4	7	13	70	11	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	41	21	0	0	3	3	77	0	23
2017	Bachelor's degree	43	21	20	5	0	8	3	71	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	37	23	3	0	3	3	72	4	31
2014	Secondary or high school graduation certificate or equivalent or less	21	42	19	0	0	18	0	77	0	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	17	25	3	6	7	0	64	9	30
2014	Bachelor's degree	18	38	19	7	5	11	3	65	14	34

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	81	10	5	0	5	0	90	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	14	23	11	12	3	53	23	23
2017	Bachelor's degree	36	33	11	10	8	3	70	19	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	11	6	3	0	81	9	31

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	21	17	12	8	0	63	20	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	35	25	12	10	3	50	23	23
2017	Bachelor's degree	17	15	29	33	6	0	32	39	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	23	22	19	8	0	51	27	31

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	13	17	5	7	0	71	13	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	22	11	18	12	7	57	32	23
2017	Bachelor's degree	9	33	22	25	8	3	44	34	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	31	25	6	9	0	60	15	31

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	16	15	18	8	0	0	58	27	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	23	32	12	15	3	3	37	28	23
2017	Bachelor's degree	15	26	26	24	9	0	0	41	33	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	37	22	17	9	0	0	52	26	31

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	8	4	10	12	4	74	22	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	19	15	4	9	10	69	14	22
2017	Bachelor's degree	44	18	21	8	6	3	64	14	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	21	18	9	11	0	62	20	31

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	26	5	4	8	4	83	12	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	40	8	19	5	0	69	23	22
2017	Bachelor's degree	33	21	24	10	12	0	54	21	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	30	16	15	9	0	60	24	30

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	27	13	5	4	4	0	78	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	15	21	7	0	4	8	68	8	22
2017	Bachelor's degree	38	29	19	8	3	0	3	69	11	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	7	23	3	0	0	67	26	30

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	18	11	18	4	4	0	66	22	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	22	0	15	10	0	16	69	31	22
2017	Bachelor's degree	32	21	36	8	3	0	0	53	11	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	38	30	9	3	0	0	58	12	30

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	21	17	13	4	0	4	65	17	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	13	14	7	3	4	9	72	12	22
2017	Bachelor's degree	38	20	17	10	6	0	8	64	18	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	6	9	8	0	0	77	17	30

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	31	4	5	0	0	92	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	20	24	3	11	4	60	15	22
2017	Bachelor's degree	54	24	12	5	0	6	82	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	25	19	3	0	0	78	3	30

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	29	7	8	0	0	85	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	10	8	4	0	0	88	4	23
2017	Bachelor's degree	48	21	23	3	3	3	71	6	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	10	9	10	4	0	77	14	31

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	17	5	4	4	4	87	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	11	0	0	4	3	96	4	23
2017	Bachelor's degree	78	9	5	5	0	3	89	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	12	11	0	0	0	89	0	31

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	34	0	5	0	0	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	27	0	3	0	7	97	3	23
2017	Bachelor's degree	68	22	8	3	0	0	90	3	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	38	0	3	4	0	94	6	31

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	25	5	12	0	0	83	12	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	16	7	14	0	7	78	15	23
2017	Bachelor's degree	64	23	5	8	0	0	87	8	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	31	6	14	3	0	77	17	31

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	19	0	0	0	12	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	8	0	0	0	25	100	0	23
2017	Bachelor's degree	56	12	5	3	0	24	90	4	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	12	3	0	3	13	94	3	31

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	17	8	0	0	92	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	25	18	3	7	77	3	23
2017	Bachelor's degree	70	25	3	0	3	97	0	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	25	3	0	0	97	0	31

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	96	4	0	0	0	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	7	3	3	7	93	3	23
2017	Bachelor's degree	70	14	7	3	6	90	3	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	9	4	11	0	85	11	31

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	14	11	5	0	7	83	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	39	3	11	7	3	78	18	23
2017	Bachelor's degree	57	19	21	3	0	0	76	3	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	26	16	0	3	0	81	3	31

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	14	33	12	0	55	12	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	35	30	17	4	50	20	23
2017	Bachelor's degree	20	21	39	17	4	41	20	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	23	56	12	6	26	18	31

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	8	33	26	33	58	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	13	38	31	12	42	20	23
2017	Bachelor's degree	3	23	34	13	27	40	25	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	18	47	15	10	25	28	31

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	27	12	14	4	4	9	66	21	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	26	16	12	8	0	0	64	21	23
2017	Bachelor's degree	40	35	19	3	3	0	0	75	5	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	39	23	14	3	0	0	60	16	31

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	32	15	0	9	76	9	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	47	25	12	0	63	12	23
2017	Bachelor's degree	27	37	22	14	0	64	14	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	32	14	28	9	49	37	31

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	18	82	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	78	31
2014	Secondary or high school graduation certificate or equivalent or less	28	72	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	84	30
2014	Bachelor's degree	16	84	34

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	12	9	0	5	0	0	74	26	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	10	13	4	12	0	0	61	39	23
2017	Bachelor's degree	47	32	7	6	8	0	0	47	53	36
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	18	9	5	0	3	4	65	35	31

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	30	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	30	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	60	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	16	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	16	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Bachelor's degree	16	67	6	11	0	0	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	71	20	0	0	0	10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	47	37	11	0	0	0	5	89	0	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	44	0	0	0	0	0	100	0	11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	5	15	5	18	26	0	31	29	64	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	8	0	29	17	46	0	78	11

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements