2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 48 8 1 1 0 0 90 2 77
2017 Does not provide services to public 45 43 2 10 0 0 0 88 10 36
2014 Provides services to public 43 46 8 2 1 0 0 89 3 70
2014 Does not provide services to public 41 50 4 0 5 0 0 92 5 47
2008 Provides services to public 35 43 7 10 5 0 0 78 15 60
2008 Does not provide services to public 28 47 0 16 9 0 0 75 25 32

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 26 4 5 1 0 1 90 6 77
2017 Does not provide services to public 61 31 7 0 0 0 0 93 0 36
2014 Provides services to public 63 24 1 6 3 1 2 90 9 70
2014 Does not provide services to public 72 17 7 2 0 0 3 91 2 47
2008 Provides services to public 48 32 7 10 0 2 2 83 10 60
2008 Does not provide services to public 69 16 6 6 3 0 0 84 9 32

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 36 5 10 0 0 1 85 10 77
2017 Does not provide services to public 56 28 0 15 0 0 0 85 15 36
2014 Provides services to public 50 38 6 0 4 0 2 90 4 70
2014 Does not provide services to public 54 31 8 6 0 0 2 86 6 47
2008 Provides services to public 37 43 3 12 3 0 2 81 15 60
2008 Does not provide services to public 65 16 0 10 10 0 0 81 19 31

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 34 5 15 1 0 0 78 16 77
2017 Does not provide services to public 62 28 3 5 3 0 0 90 8 36
2014 Provides services to public 40 38 11 7 4 0 0 78 11 69
2014 Does not provide services to public 44 39 6 7 5 0 0 82 11 47

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 29 15 8 4 0 2 72 12 77
2017 Does not provide services to public 36 26 18 13 3 0 5 65 16 36
2014 Provides services to public 36 41 10 5 3 1 4 81 9 70
2014 Does not provide services to public 30 42 13 15 0 0 0 72 15 47
2008 Provides services to public 27 35 13 15 8 0 2 63 24 60
2008 Does not provide services to public 25 38 6 16 9 0 6 67 27 32

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 41 3 8 3 0 0 85 11 77
2017 Does not provide services to public 63 24 10 3 0 0 0 87 3 36
2014 Provides services to public 57 26 14 1 2 0 0 83 3 70
2014 Does not provide services to public 52 33 11 5 0 0 0 84 5 47
2008 Provides services to public 45 40 7 7 2 0 0 85 8 60
2008 Does not provide services to public 56 25 6 9 3 0 0 81 13 32

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 32 7 1 5 0 0 87 6 77
2017 Does not provide services to public 71 24 5 0 0 0 0 95 0 36
2014 Provides services to public 59 25 9 4 4 0 0 84 7 70
2014 Does not provide services to public 58 30 6 6 0 0 0 88 6 47
2008 Provides services to public 52 37 8 2 2 0 0 88 3 60
2008 Does not provide services to public 56 25 9 6 3 0 0 81 9 32

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 31 7 5 1 0 0 87 6 77
2017 Does not provide services to public 61 34 2 2 0 0 0 95 2 36
2014 Provides services to public 51 34 5 6 4 0 0 85 9 70
2014 Does not provide services to public 53 29 11 7 0 0 0 82 7 47

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 29 11 7 5 0 2 77 12 77
2017 Does not provide services to public 45 22 11 17 6 0 0 66 23 36
2014 Provides services to public 37 32 16 7 5 2 1 72 12 70
2014 Does not provide services to public 50 31 8 11 0 0 0 80 11 47

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 20 10 6 1 1 7 82 8 77
2017 Does not provide services to public 60 19 2 7 8 2 2 83 15 36
2014 Provides services to public 44 21 8 8 5 1 13 75 16 70
2014 Does not provide services to public 40 25 4 11 7 0 13 75 20 47
2008 Provides services to public 23 20 5 10 28 0 13 50 44 60
2008 Does not provide services to public 31 28 3 19 13 0 6 63 33 32

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 31 7 6 2 0 0 84 8 77
2017 Does not provide services to public 52 27 16 5 0 0 0 79 5 36
2014 Provides services to public 48 30 16 2 4 0 0 79 5 70
2014 Does not provide services to public 41 32 15 8 5 0 0 73 12 47
2008 Provides services to public 53 31 10 3 3 0 0 83 7 59
2008 Does not provide services to public 44 25 19 3 9 0 0 69 13 32

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 31 12 11 2 0 0 75 14 77
2017 Does not provide services to public 50 40 0 5 2 2 0 93 7 36
2014 Provides services to public 37 27 19 12 5 0 0 64 18 69
2014 Does not provide services to public 34 20 17 21 7 0 0 54 29 47

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 35 14 8 4 0 0 74 12 76
2017 Does not provide services to public 45 33 13 7 2 0 0 78 10 36

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 40 5 2 2 0 0 90 5 77
2017 Does not provide services to public 61 29 5 2 2 0 0 90 5 36
2014 Provides services to public 55 33 10 0 2 0 0 88 2 70
2014 Does not provide services to public 42 34 13 9 2 0 0 76 11 47
2008 Provides services to public 57 35 3 3 0 2 0 93 3 60
2008 Does not provide services to public 41 34 13 9 3 0 0 75 13 32

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 29 11 9 6 0 0 75 15 77
2017 Does not provide services to public 43 42 8 2 5 0 0 85 7 36

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 30 8 1 1 0 0 90 2 77
2017 Does not provide services to public 64 21 13 2 0 0 0 85 2 36
2014 Provides services to public 67 21 10 2 0 0 0 88 2 69
2014 Does not provide services to public 65 27 4 3 2 0 0 91 5 47

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 47 11 10 3 0 0 75 14 77
2017 Does not provide services to public 54 20 19 3 5 0 0 74 7 36
2014 Provides services to public 36 36 16 11 1 0 0 72 12 70
2014 Does not provide services to public 33 39 17 10 2 0 0 72 11 47

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 36 11 4 6 0 0 80 10 77
2017 Does not provide services to public 47 33 10 3 5 2 0 82 7 36
2014 Provides services to public 39 30 19 8 2 0 2 70 10 70
2014 Does not provide services to public 41 35 12 10 3 0 0 76 13 47

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 38 6 7 0 1 0 86 7 77
2017 Does not provide services to public 51 42 3 0 5 0 0 93 5 36
2014 Provides services to public 44 33 13 8 2 0 0 77 10 70
2014 Does not provide services to public 32 42 11 13 2 0 0 74 15 47

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 38 4 7 0 0 0 89 7 77
2017 Does not provide services to public 58 29 12 0 0 0 0 88 0 36
2014 Provides services to public 58 29 9 1 2 0 0 88 4 70
2014 Does not provide services to public 45 38 8 6 3 0 0 83 9 47
2008 Provides services to public 55 33 5 5 0 2 0 90 5 60
2008 Does not provide services to public 47 28 16 6 3 0 0 75 9 32

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 32 16 4 1 0 0 79 5 77
2017 Does not provide services to public 29 41 11 10 6 0 2 72 16 36
2014 Provides services to public 37 32 17 8 7 0 0 69 15 70
2014 Does not provide services to public 24 48 19 2 5 0 3 74 7 47
2008 Provides services to public 22 33 28 13 3 0 0 55 17 60
2008 Does not provide services to public 31 25 22 16 6 0 0 56 22 32

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 20 28 25 15 0 3 41 30 76
2017 Does not provide services to public 8 26 33 16 12 0 5 30 36 36
2014 Provides services to public 9 25 43 11 10 0 2 21 35 70
2014 Does not provide services to public 4 35 40 12 6 0 3 19 40 47
2008 Provides services to public 22 34 25 7 12 0 0 19 56 59
2008 Does not provide services to public 19 28 31 16 3 0 3 19 48 32

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 6 18 31 32 0 9 69 11 74
2017 Does not provide services to public 10 13 15 19 33 0 11 58 25 36
2014 Provides services to public 1 20 21 34 17 1 6 54 23 70
2014 Does not provide services to public 0 24 17 29 23 3 5 56 26 47
2008 Provides services to public 20 15 32 10 15 2 5 27 38 59
2008 Does not provide services to public 9 41 19 16 9 0 6 27 53 32

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 16 26 24 26 2 6 53 19 74
2017 Does not provide services to public 3 17 11 44 20 0 5 68 20 36
2014 Provides services to public 7 19 32 26 14 0 2 41 26 70
2014 Does not provide services to public 5 16 31 26 19 3 0 46 21 46
2008 Provides services to public 19 19 31 19 12 0 2 31 38 59
2008 Does not provide services to public 13 19 38 16 9 3 3 27 33 32

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 13 19 27 26 0 6 57 23 75
2017 Does not provide services to public 5 18 31 18 24 0 5 44 24 36
2014 Provides services to public 5 13 35 26 14 0 8 44 19 69
2014 Does not provide services to public 5 19 31 29 13 3 0 44 24 46
2008 Provides services to public 12 26 28 19 10 2 3 31 40 58
2008 Does not provide services to public 3 38 16 22 16 0 6 40 43 32

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 23 25 21 15 0 10 39 32 74
2017 Does not provide services to public 3 27 42 3 14 0 12 19 34 36
2014 Provides services to public 10 34 29 11 14 0 2 25 45 70
2014 Does not provide services to public 14 33 24 13 15 0 0 28 48 47
2008 Provides services to public 22 39 17 10 8 0 3 19 63 59
2008 Does not provide services to public 25 28 28 3 9 3 3 13 57 32

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 21 21 17 22 0 15 47 28 74
2017 Does not provide services to public 5 15 15 26 24 0 15 59 24 36
2014 Provides services to public 5 7 24 29 24 1 10 59 14 70
2014 Does not provide services to public 5 15 6 29 41 3 2 73 21 47
2008 Provides services to public 12 24 22 17 17 3 5 37 39 59
2008 Does not provide services to public 16 22 25 13 16 6 3 31 41 32

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 12 19 27 25 4 11 61 16 74
2017 Does not provide services to public 5 7 29 21 24 2 12 53 14 36
2014 Provides services to public 5 15 31 23 18 3 5 45 22 70
2014 Does not provide services to public 5 18 32 23 17 3 2 42 23 46
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 20 2 9 1 0 0 88 10 77
2017 Does not provide services to public 66 27 8 0 0 0 0 92 0 36
2014 Provides services to public 63 25 4 2 4 0 2 90 6 70
2014 Does not provide services to public 56 44 0 0 0 0 0 100 0 47
2008 Provides services to public 78 10 5 5 2 0 0 88 7 60
2008 Does not provide services to public 66 19 3 6 3 0 3 87 10 32

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 26 17 10 12 0 3 60 22 77
2017 Does not provide services to public 35 26 14 11 0 5 9 71 13 36
2014 Provides services to public 25 33 12 16 8 3 3 62 25 70
2014 Does not provide services to public 18 29 23 8 20 0 2 48 29 47

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 23 13 6 7 0 2 73 14 77
2017 Does not provide services to public 45 35 11 3 5 0 0 81 8 36
2014 Provides services to public 44 31 11 5 9 0 0 74 15 70
2014 Does not provide services to public 37 21 10 16 17 0 0 57 33 47

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 28 7 6 2 1 3 83 9 77
2017 Does not provide services to public 46 38 11 3 0 3 0 86 3 36
2014 Provides services to public 49 31 12 5 1 2 0 81 7 70
2014 Does not provide services to public 28 39 16 12 4 3 0 68 16 47
2008 Provides services to public 37 40 5 12 5 2 0 78 17 60
2008 Does not provide services to public 41 13 28 19 0 0 0 53 19 32

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 26 14 8 3 6 1 73 12 76
2017 Does not provide services to public 31 46 8 0 0 6 9 91 0 36
2014 Provides services to public 35 27 16 4 7 9 2 70 12 70
2014 Does not provide services to public 34 26 14 8 6 7 5 69 15 47
2008 Provides services to public 28 33 15 12 8 3 0 64 21 60
2008 Does not provide services to public 50 9 13 13 9 6 0 63 23 32

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 29 23 6 7 13 2 56 16 77
2017 Does not provide services to public 9 37 13 10 9 13 9 60 24 36
2014 Provides services to public 16 20 22 11 11 13 6 45 28 70
2014 Does not provide services to public 15 20 9 19 22 10 4 42 48 47

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 28 8 6 3 2 0 83 9 76
2017 Does not provide services to public 50 35 14 0 0 0 0 86 0 36
2014 Provides services to public 48 29 12 9 3 0 0 77 11 70
2014 Does not provide services to public 27 33 25 11 4 0 0 61 14 47
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 21 20 9 5 1 1 66 14 77
2017 Does not provide services to public 46 39 8 5 2 0 0 85 7 36
2014 Provides services to public 42 29 11 10 6 0 1 72 17 70
2014 Does not provide services to public 32 38 18 11 2 0 0 69 13 47
2008 Provides services to public 32 35 12 12 8 2 0 68 20 60
2008 Does not provide services to public 31 28 13 19 9 0 0 59 28 32

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 29 18 5 4 4 0 72 9 77
2017 Does not provide services to public 64 23 3 8 2 0 0 87 10 36
2014 Provides services to public 45 25 16 12 2 0 0 70 14 70
2014 Does not provide services to public 34 28 18 14 4 3 0 64 18 47
2008 Provides services to public 37 28 17 8 7 3 0 67 16 60
2008 Does not provide services to public 28 25 16 16 16 0 0 53 31 32

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 32 9 10 7 0 0 74 17 77
2017 Does not provide services to public 61 27 5 0 7 0 0 88 7 36
2014 Provides services to public 43 30 10 9 7 1 0 74 16 70
2014 Does not provide services to public 36 34 9 14 8 0 0 69 22 47
2008 Provides services to public 39 37 7 7 10 0 0 76 17 59
2008 Does not provide services to public 28 22 16 13 19 3 0 52 32 32

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 74 18 3 3 3 0 0 92 6 77
2017 Does not provide services to public 82 15 3 0 0 0 0 97 0 36
2014 Provides services to public 78 14 4 3 1 0 0 92 5 70
2014 Does not provide services to public 77 20 2 2 0 0 0 96 2 47
2008 Provides services to public 88 3 3 3 2 0 0 92 5 60
2008 Does not provide services to public 81 13 3 3 0 0 0 94 3 32

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 19 16 3 14 3 19 57 22 77
2017 Does not provide services to public 40 5 10 11 15 8 11 55 32 35
2014 Provides services to public 42 21 9 6 7 5 10 74 15 69
2014 Does not provide services to public 42 12 6 8 14 4 14 66 27 47

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 18 12 10 8 0 0 69 19 77
2017 Does not provide services to public 52 29 2 9 8 0 0 80 17 36

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 23 11 3 7 2 0 78 10 77
2017 Does not provide services to public 60 27 8 5 0 0 0 87 5 36

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 22 10 7 11 0 0 72 19 77
2017 Does not provide services to public 60 22 10 5 2 0 0 82 7 36
2014 Provides services to public 48 25 10 9 5 2 0 75 15 69
2014 Does not provide services to public 41 31 16 6 5 0 0 72 12 47
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 25 14 14 4 4 3 65 19 23
2017 Does not provide services to public 17 52 0 16 7 0 8 75 25 12
2014 Provides services to public 61 26 4 8 0 0 0 88 8 21
2014 Does not provide services to public 5 45 10 13 10 0 16 60 28 16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 43 18 6 5 1 1 71 11 77
2017 Does not provide services to public 28 41 10 6 12 2 0 71 19 36
2014 Provides services to public 28 40 15 12 5 0 0 68 17 70
2014 Does not provide services to public 22 37 16 12 10 3 0 60 23 47

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 39 14 13 4 2 1 68 18 77
2017 Does not provide services to public 24 48 8 7 10 2 0 73 18 35
2014 Provides services to public 31 32 19 8 9 1 0 63 17 70
2014 Does not provide services to public 21 31 23 14 8 3 0 54 23 47
2008 Provides services to public 8 23 17 30 18 3 0 33 50 60
2008 Does not provide services to public 22 28 13 13 22 3 0 52 35 32

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 36 22 13 5 8 1 56 20 77
2017 Does not provide services to public 19 32 14 5 13 16 0 61 22 36
2014 Provides services to public 24 35 18 12 9 3 0 61 21 70
2014 Does not provide services to public 13 34 29 13 8 3 0 48 22 47
2008 Provides services to public 5 20 22 32 20 2 0 25 53 60
2008 Does not provide services to public 9 19 13 25 31 3 0 29 58 32

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 39 19 11 7 5 1 60 20 77
2017 Does not provide services to public 28 37 13 12 5 5 0 68 18 36
2014 Provides services to public 29 30 17 4 12 7 1 65 17 70
2014 Does not provide services to public 15 31 25 18 8 3 0 48 27 47
2008 Provides services to public 5 20 22 18 20 15 0 29 45 60
2008 Does not provide services to public 9 13 22 22 28 6 0 23 53 32

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 40 10 18 6 4 1 64 26 77
2017 Does not provide services to public 13 32 32 8 10 2 2 47 19 36
2014 Provides services to public 21 30 30 11 5 2 0 53 17 70
2014 Does not provide services to public 10 46 18 12 14 0 0 56 26 47
2008 Provides services to public 5 35 23 20 15 2 0 41 36 60
2008 Does not provide services to public 6 16 23 35 19 0 0 23 55 31
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 7 9 1 1 0 82 10 77
2017 Does not provide services to public 45 38 12 5 0 0 0 83 5 36
2014 Provides services to public 36 42 17 1 1 3 0 80 2 70
2014 Does not provide services to public 39 33 15 8 5 0 0 73 13 47

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 35 7 2 0 4 0 91 2 77
2017 Does not provide services to public 45 41 8 3 0 3 0 89 3 36
2014 Provides services to public 50 37 8 0 1 4 0 91 1 70
2014 Does not provide services to public 37 51 8 2 2 0 0 89 4 47

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 28 11 7 1 3 0 80 8 77
2017 Does not provide services to public 50 34 11 3 0 2 0 86 3 36
2014 Provides services to public 40 33 12 3 4 6 1 79 8 70
2014 Does not provide services to public 53 37 2 2 4 0 3 92 6 47
2008 Provides services to public 30 35 15 5 15 0 0 65 20 60
2008 Does not provide services to public 32 23 13 16 10 6 0 59 28 31

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 28 16 7 3 2 1 74 10 77
2017 Does not provide services to public 31 36 13 17 0 3 0 69 17 36
2014 Provides services to public 41 29 14 4 2 8 2 78 7 69
2014 Does not provide services to public 51 32 13 2 0 2 0 85 2 47

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 22 16 13 10 12 5 53 27 76
2017 Does not provide services to public 29 17 16 11 10 10 7 56 25 36
2014 Provides services to public 24 25 13 11 13 11 4 57 27 70
2014 Does not provide services to public 16 32 17 15 10 7 3 53 28 47

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 26 5 6 0 0 6 88 6 77
2017 Does not provide services to public 62 33 2 2 0 0 0 95 2 36
2014 Provides services to public 64 28 0 4 0 1 4 96 4 70
2014 Does not provide services to public 52 41 7 0 0 0 0 93 0 47

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 31 5 4 0 4 8 89 5 77
2017 Does not provide services to public 55 36 6 0 0 3 0 94 0 36
2014 Provides services to public 65 25 2 0 0 4 5 98 0 70
2014 Does not provide services to public 68 22 7 0 0 4 0 93 0 47
2008 Provides services to public 68 18 7 2 3 0 2 88 5 60
2008 Does not provide services to public 66 13 16 0 0 0 6 83 0 32

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 28 17 9 10 0 1 63 20 76
2017 Does not provide services to public 21 42 16 5 2 14 0 73 9 36
2014 Provides services to public 32 29 13 15 8 3 0 63 23 70
2014 Does not provide services to public 24 35 19 10 2 5 5 65 14 47
2008 Provides services to public 10 38 23 13 13 2 0 49 27 60
2008 Does not provide services to public 13 25 25 19 19 0 0 38 38 32

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 14 14 22 22 1 12 34 50 77
2017 Does not provide services to public 7 14 22 33 15 2 7 23 53 36
2014 Provides services to public 12 16 14 27 21 3 6 31 54 70
2014 Does not provide services to public 9 13 24 15 29 7 3 24 49 47
2008 Provides services to public 3 17 22 19 31 7 2 22 54 59
2008 Does not provide services to public 6 6 29 10 39 3 6 14 54 31

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 41 14 8 7 1 1 71 15 77
2017 Does not provide services to public 36 44 11 3 5 2 0 81 7 36

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 36 19 5 1 3 0 74 6 77
2017 Does not provide services to public 49 23 15 6 2 5 0 76 8 36
2014 Provides services to public 46 33 15 0 1 2 3 83 1 70
2014 Does not provide services to public 50 32 16 2 0 0 0 82 2 47

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 38 8 5 1 0 0 86 6 77
2017 Does not provide services to public 46 39 11 5 0 0 0 84 5 36
2014 Provides services to public 47 33 11 1 1 6 0 86 2 70
2014 Does not provide services to public 40 53 2 5 0 0 0 93 5 47

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 26 7 4 1 0 0 88 5 77
2017 Does not provide services to public 56 34 3 7 0 0 0 90 7 36
2014 Provides services to public 52 35 9 1 3 0 0 87 4 70
2014 Does not provide services to public 54 32 7 2 7 0 0 85 8 47
2008 Provides services to public 28 43 15 7 7 0 0 72 13 60
2008 Does not provide services to public 25 44 19 3 9 0 0 69 13 32

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 26 10 5 1 1 0 84 6 77
2017 Does not provide services to public 48 29 13 8 2 0 0 77 10 36
2014 Provides services to public 45 32 15 2 6 0 0 77 8 70
2014 Does not provide services to public 33 34 15 7 7 3 0 69 15 47

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 28 11 4 3 0 0 82 7 76
2017 Does not provide services to public 43 38 11 5 2 0 0 81 8 36
2014 Provides services to public 45 33 16 0 6 0 0 78 6 70
2014 Does not provide services to public 33 40 15 9 4 0 0 72 13 47
2008 Provides services to public 23 42 17 13 3 2 0 66 17 60
2008 Does not provide services to public 22 34 13 16 16 0 0 56 31 32

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 26 11 7 7 6 3 73 15 77
2017 Does not provide services to public 43 32 5 12 0 9 0 81 14 36
2014 Provides services to public 45 29 8 7 4 5 2 79 12 70
2014 Does not provide services to public 45 20 10 11 5 3 6 72 18 47
2008 Provides services to public 36 29 10 7 8 8 2 72 17 59
2008 Does not provide services to public 38 6 13 9 25 6 3 48 38 32
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 39 36 25 77
2017 Does not provide services to public 15 37 48 36
2014 Provides services to public 16 45 38 70
2014 Does not provide services to public 27 51 22 47

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 12 20 17 7 36 8 28
2014 Provides services to public 23 7 70 0 9999 0 13
2014 Does not provide services to public 40 0 36 7 9999 17 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 13 87 77
2017 Does not provide services to public 21 79 36
2014 Provides services to public 15 85 69
2014 Does not provide services to public 22 78 47

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 11
2014 Provides services to public 53 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 71 11
2014 Provides services to public 100 11
2014 Does not provide services to public 48 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 11
2014 Provides services to public 84 11
2014 Does not provide services to public 51 10

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 11
2014 Provides services to public 39 11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 11
2014 Provides services to public 68 11
2014 Does not provide services to public 58 10

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 11
2014 Does not provide services to public 48 10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Does not provide services to public 0 10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Does not provide services to public 0 10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 10
2014 Provides services to public 68 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 10
2014 Does not provide services to public 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 10
2014 Provides services to public 73 10
2014 Does not provide services to public 59 10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 14 17 8 3 28 9 56 17 77
2017 Does not provide services to public 10 18 19 7 0 27 19 52 13 36
2014 Provides services to public 10 26 19 4 4 23 14 57 13 69
2014 Does not provide services to public 9 23 12 25 6 11 14 43 41 47

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 28 18 9 2 6 0 69 12 77
2017 Does not provide services to public 26 33 16 5 0 17 2 74 6 36
2014 Provides services to public 25 35 20 4 3 11 1 68 9 69
2014 Does not provide services to public 28 23 28 6 6 9 0 56 13 47
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 37 11 8 2 4 18 73 13 77
2017 Does not provide services to public 33 46 5 2 0 0 14 92 3 36
2014 Provides services to public 15 48 15 7 2 3 10 72 10 70
2014 Does not provide services to public 26 45 13 6 0 0 11 79 6 47
2008 Provides services to public 22 42 15 10 2 2 7 70 13 59
2008 Does not provide services to public 29 42 10 6 0 0 13 81 7 31

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 13 24 6 3 20 22 42 16 77
2017 Does not provide services to public 11 22 24 5 3 16 19 51 11 36
2014 Provides services to public 8 27 17 6 6 28 9 55 18 70
2014 Does not provide services to public 2 26 16 2 9 25 21 50 20 47

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 22 14 6 2 15 15 68 12 77
2017 Does not provide services to public 32 39 7 8 0 0 14 82 9 36
2014 Provides services to public 28 33 12 2 2 17 6 79 5 70
2014 Does not provide services to public 34 36 6 8 4 4 9 80 14 47
2008 Provides services to public 17 47 15 3 5 7 7 73 10 60
2008 Does not provide services to public 37 20 23 3 0 3 13 68 4 30

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 24 13 7 2 17 15 68 14 77
2017 Does not provide services to public 24 39 7 11 0 5 14 78 13 36
2014 Provides services to public 22 33 10 5 1 21 8 77 8 70
2014 Does not provide services to public 27 43 11 6 5 2 6 76 11 47
2008 Provides services to public 15 37 12 18 7 7 5 58 28 60
2008 Does not provide services to public 34 25 9 6 3 16 6 76 12 32
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 18 22 4 3 22 15 55 11 77
2017 Does not provide services to public 10 18 24 3 2 18 25 49 9 36
2014 Provides services to public 12 17 21 0 2 32 17 56 4 70
2014 Does not provide services to public 10 35 20 6 4 18 8 60 14 47

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 28 21 2 2 4 3 73 5 77
2017 Does not provide services to public 26 34 19 3 2 7 9 72 6 36
2014 Provides services to public 30 35 14 2 1 17 1 79 4 70
2014 Does not provide services to public 32 31 24 5 4 6 0 66 9 47
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 24 14 7 6 0 2 72 14 77
2017 Does not provide services to public 54 25 5 7 8 0 0 80 15 36

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 29 22 19 8 0 1 51 27 77
2017 Does not provide services to public 28 12 30 19 11 0 0 40 29 36

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 29 13 13 11 0 3 62 24 77
2017 Does not provide services to public 24 20 32 16 8 0 0 44 24 35

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 27 20 20 11 1 1 48 31 77
2017 Does not provide services to public 21 23 31 15 11 0 0 43 26 36

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 13 18 7 9 0 5 64 17 76
2017 Does not provide services to public 41 25 15 5 11 0 2 68 17 36

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 30 16 12 8 0 0 64 20 75
2017 Does not provide services to public 34 27 13 15 8 0 2 63 23 36

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 24 16 15 2 1 2 66 18 75
2017 Does not provide services to public 38 36 11 5 5 2 3 78 10 36

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 27 24 9 4 0 4 62 13 75
2017 Does not provide services to public 31 23 17 14 10 2 3 57 25 36

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 20 16 7 7 1 5 68 15 75
2017 Does not provide services to public 41 24 13 12 5 0 5 68 18 36

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 27 18 2 1 0 1 79 3 75
2017 Does not provide services to public 49 22 8 8 8 0 6 75 17 36

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 19 14 5 3 0 0 78 7 77
2017 Does not provide services to public 67 18 7 6 0 0 3 86 6 36

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 10 8 3 1 0 1 87 4 77
2017 Does not provide services to public 71 14 2 0 8 0 5 89 8 36

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 34 4 1 3 0 2 92 4 76
2017 Does not provide services to public 67 21 2 7 2 0 0 88 9 36

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 23 5 13 2 0 2 80 15 77
2017 Does not provide services to public 57 24 4 13 2 0 0 80 16 36

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 14 1 0 1 0 20 97 1 77
2017 Does not provide services to public 60 12 7 3 0 0 19 88 3 36

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 27 6 0 0 0 2 93 0 77
2017 Does not provide services to public 66 17 12 2 0 0 3 85 2 36

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 8 3 6 1 0 3 90 7 77
2017 Does not provide services to public 76 10 9 0 0 0 5 91 0 36

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 29 13 3 1 0 1 84 4 77
2017 Does not provide services to public 46 20 15 8 5 0 5 70 14 36

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 27 37 14 4 0 0 46 18 77
2017 Does not provide services to public 20 13 43 15 8 0 0 34 23 36

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 17 36 22 21 0 0 43 21 77
2017 Does not provide services to public 8 17 46 10 19 0 0 29 25 36

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 31 19 10 5 1 3 64 16 77
2017 Does not provide services to public 34 36 13 13 5 0 0 70 17 36

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 40 16 17 6 0 0 61 23 77
2017 Does not provide services to public 33 28 26 8 5 0 0 61 12 36
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 77
2017 Does not provide services to public 26 74 35
2014 Provides services to public 20 80 70
2014 Does not provide services to public 16 84 47

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 83 17 12
2014 Provides services to public 59 41 14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 52 10 0 0 0 0 90 0 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 18 7 6 6 1 1 61 39 77
2017 Does not provide services to public 57 22 16 0 6 0 0 57 43 36

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 29
2017 Does not provide services to public 15 15

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 29
2017 Does not provide services to public 28 15

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 29
2017 Does not provide services to public 21 15

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 29
2017 Does not provide services to public 74 15

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 29
2017 Does not provide services to public 0 15

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 29
2017 Does not provide services to public 30 15

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 9 78 6 3 0 3 27
2017 Does not provide services to public 28 59 6 6 0 0 15

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 38 10 8 0 0 3 82 8 30
2017 Does not provide services to public 57 19 6 0 8 5 6 85 9 15

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 13 9 3 18 3 44 43 39 30
2017 Does not provide services to public 0 12 20 15 27 11 16 16 57 15
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