2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	40	19	0	0	81	0	12
2017	Communications or public affairs	32	68	0	0	0	100	0	12
2017	Administration and operations	71	19	10	0	0	90	0	20
2017	Project management	54	32	0	7	7	86	14	13
2017	None of the above	34	58	5	3	0	92	3	25
2014	Client contact centre	36	64	0	0	0	100	0	12
2014	Communications or public affairs	68	32	0	0	0	100	0	13
2014	Administration and operations	43	49	9	0	0	91	0	25
2014	Other services to the public	39	52	9	0	0	91	0	14
2014	None of the above	41	49	5	0	5	90	5	17

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	68	20	7	5	0	0	0	88	5	12
2017	Communications or public affairs	59	24	8	8	0	0	0	84	8	12
2017	Administration and operations	73	18	5	4	0	0	0	91	4	20
2017	Project management	62	38	0	0	0	0	0	100	0	13
2017	None of the above	53	36	5	0	4	0	3	91	4	25
2014	Client contact centre	54	40	0	6	0	0	0	94	6	12
2014	Communications or public affairs	93	0	0	7	0	0	0	93	7	13
2014	Administration and operations	58	37	5	0	0	0	0	95	0	25
2014	Other services to the public	80	14	0	5	0	0	0	95	5	14
2014	None of the above	58	25	5	0	0	5	8	94	0	17

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	59	0	14	0	0	86	14	11
2017	Communications or public affairs	67	25	0	8	0	0	92	8	12
2017	Administration and operations	58	32	4	6	0	0	90	6	20
2017	Project management	55	31	7	7	0	0	86	7	13
2017	None of the above	51	32	10	4	0	3	86	4	25
2014	Client contact centre	60	34	6	0	0	0	94	0	12
2014	Communications or public affairs	68	0	18	7	7	0	68	14	13
2014	Administration and operations	55	38	0	4	4	0	93	7	25
2014	Other services to the public	33	51	9	0	8	0	83	8	14
2014	None of the above	63	29	0	0	0	8	100	0	17

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	63	24	7	7	0	86	7	12
2017	Communications or public affairs	41	43	0	16	0	84	16	12
2017	Administration and operations	58	23	10	9	0	81	9	20
2017	Project management	46	39	0	7	7	86	14	13
2017	None of the above	44	28	4	24	0	72	24	25
2014	Client contact centre	26	44	21	9	0	70	9	12
2014	Communications or public affairs	65	19	0	16	0	84	16	12
2014	Administration and operations	44	30	15	4	7	74	11	25
2014	Other services to the public	44	42	9	5	0	86	5	14
2014	None of the above	42	41	0	12	5	83	17	17

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	12	12	0	7	0	0	81	7	12
2017	Communications or public affairs	24	41	27	8	0	0	0	65	8	12
2017	Administration and operations	48	10	19	9	5	0	9	64	15	20
2017	Project management	37	40	9	7	7	0	0	77	15	13
2017	None of the above	40	27	15	11	0	0	7	72	12	25
2014	Client contact centre	18	77	6	0	0	0	0	94	0	12
2014	Communications or public affairs	22	57	14	7	0	0	0	78	7	13
2014	Administration and operations	43	33	16	9	0	0	0	76	9	25
2014	Other services to the public	41	14	17	13	0	6	9	64	16	14
2014	None of the above	46	37	5	5	0	0	8	90	5	17

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	52	7	13	0	80	13	12
2017	Communications or public affairs	65	35	0	0	0	100	0	12
2017	Administration and operations	56	30	9	0	4	86	4	20
2017	Project management	48	45	0	0	7	93	7	13
2017	None of the above	51	26	8	12	3	77	15	25
2014	Client contact centre	52	42	6	0	0	94	0	12
2014	Communications or public affairs	68	32	0	0	0	100	0	13
2014	Administration and operations	48	26	22	0	4	74	4	25
2014	Other services to the public	63	23	14	0	0	86	0	14
2014	None of the above	54	27	10	10	0	81	10	17

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	45	7	0	0	93	0	12
2017	Communications or public affairs	81	19	0	0	0	100	0	12
2017	Administration and operations	57	18	14	0	10	76	10	20
2017	Project management	70	23	0	0	7	93	7	13
2017	None of the above	59	31	7	0	3	90	3	25
2014	Client contact centre	58	37	0	6	0	94	6	12
2014	Communications or public affairs	71	29	0	0	0	100	0	13
2014	Administration and operations	44	30	19	0	7	74	7	25
2014	Other services to the public	69	17	9	6	0	86	6	14
2014	None of the above	54	31	5	10	0	86	10	17

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	81	7	5	7	0	88	7	12
2017	Communications or public affairs	49	35	8	8	0	83	8	12
2017	Administration and operations	58	23	15	0	4	81	4	20
2017	Project management	62	38	0	0	0	100	0	13
2017	None of the above	51	38	3	8	0	89	8	25
2014	Client contact centre	45	55	0	0	0	100	0	12
2014	Communications or public affairs	49	36	0	14	0	86	14	13
2014	Administration and operations	60	19	10	7	4	79	11	25
2014	Other services to the public	45	38	9	8	0	83	8	14
2014	None of the above	53	42	0	5	0	95	5	17

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	37	0	0	7	0	0	93	7	12
2017	Communications or public affairs	65	8	10	8	0	0	8	80	9	12
2017	Administration and operations	67	15	4	4	5	0	5	86	10	20
2017	Project management	46	9	22	7	16	0	0	55	23	13
2017	None of the above	34	28	15	15	8	0	0	62	23	25
2014	Client contact centre	18	62	12	0	0	8	0	87	0	12
2014	Communications or public affairs	61	25	7	0	0	0	7	92	0	13
2014	Administration and operations	43	30	14	7	7	0	0	72	14	25
2014	Other services to the public	33	25	26	16	0	0	0	58	16	14
2014	None of the above	53	25	17	5	0	0	0	78	5	17

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	32	0	0	0	0	11	100	0	12
2017	Communications or public affairs	81	19	0	0	0	0	0	100	0	12
2017	Administration and operations	62	11	4	13	0	5	5	80	15	20
2017	Project management	47	16	23	0	7	7	0	67	8	13
2017	None of the above	58	11	8	15	0	0	9	75	16	25
2014	Client contact centre	64	31	6	0	0	0	0	94	0	12
2014	Communications or public affairs	72	7	0	21	0	0	0	79	21	13
2014	Administration and operations	32	28	4	5	11	0	20	76	20	25
2014	Other services to the public	47	23	8	5	0	0	16	84	6	14
2014	None of the above	44	17	0	20	0	0	19	75	25	17

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	33	7	7	7	80	14	12
2017	Communications or public affairs	73	17	10	0	0	90	0	12
2017	Administration and operations	65	20	5	6	4	85	10	20
2017	Project management	54	39	0	7	0	93	7	13
2017	None of the above	46	33	17	3	0	79	3	25
2014	Client contact centre	24	61	15	0	0	85	0	12
2014	Communications or public affairs	64	36	0	0	0	100	0	13
2014	Administration and operations	55	28	10	0	7	83	7	25
2014	Other services to the public	55	14	31	0	0	69	0	14
2014	None of the above	39	27	22	7	5	66	12	17

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	37	7	7	0	86	7	12
2017	Communications or public affairs	57	32	10	0	0	90	0	12
2017	Administration and operations	53	14	14	15	5	67	19	20
2017	Project management	39	38	7	9	7	77	16	13
2017	None of the above	40	39	11	9	0	79	9	25
2014	Client contact centre	26	34	34	6	0	60	6	12
2014	Communications or public affairs	53	31	0	8	8	84	16	12
2014	Administration and operations	44	21	17	12	5	66	17	25
2014	Other services to the public	22	19	37	22	0	41	22	14
2014	None of the above	33	40	10	12	5	73	17	17

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	43	0	12	0	88	12	12
2017	Communications or public affairs	49	24	19	8	0	73	8	12
2017	Administration and operations	50	20	14	0	16	70	16	19
2017	Project management	39	46	7	7	0	85	7	13
2017	None of the above	47	32	7	14	0	79	14	25

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	45	0	0	0	100	0	12
2017	Communications or public affairs	57	33	10	0	0	90	0	12
2017	Administration and operations	57	32	0	0	10	90	10	20
2017	Project management	55	30	0	14	0	86	14	13
2017	None of the above	59	27	12	3	0	85	3	25
2014	Client contact centre	38	47	15	0	0	85	0	12
2014	Communications or public affairs	78	22	0	0	0	100	0	13
2014	Administration and operations	63	28	5	0	4	91	4	25
2014	Other services to the public	47	37	9	8	0	83	8	14
2014	None of the above	41	49	5	0	5	90	5	17

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	32	0	0	14	86	14	12
2017	Communications or public affairs	65	25	10	0	0	90	0	12
2017	Administration and operations	49	22	5	9	15	71	24	20
2017	Project management	39	29	16	9	7	68	16	13
2017	None of the above	46	30	17	3	3	77	6	25

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	50	14	0	0	86	0	12
2017	Communications or public affairs	65	17	19	0	0	81	0	12
2017	Administration and operations	76	14	6	0	4	90	4	20
2017	Project management	86	14	0	0	0	100	0	13
2017	None of the above	66	20	11	3	0	86	3	25
2014	Client contact centre	61	33	6	0	0	94	0	12
2014	Communications or public affairs	71	22	7	0	0	93	0	13
2014	Administration and operations	62	17	14	7	0	79	7	25
2014	Other services to the public	69	31	0	0	0	100	0	14
2014	None of the above	63	22	10	0	5	84	5	16

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	72	0	7	7	86	14	12
2017	Communications or public affairs	32	57	10	0	0	90	0	12
2017	Administration and operations	48	27	0	20	5	76	24	20
2017	Project management	32	39	14	0	15	71	15	13
2017	None of the above	33	29	32	3	3	61	6	25
2014	Client contact centre	18	52	21	9	0	70	9	12
2014	Communications or public affairs	71	29	0	0	0	100	0	13
2014	Administration and operations	44	26	10	19	0	71	19	25
2014	Other services to the public	25	36	39	0	0	61	0	14
2014	None of the above	26	56	17	0	0	83	0	17

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	40	12	0	7	0	81	7	12
2017	Communications or public affairs	49	32	19	0	0	0	81	0	12
2017	Administration and operations	57	14	9	10	9	0	71	20	20
2017	Project management	55	30	7	7	0	0	85	7	13
2017	None of the above	38	46	10	0	6	0	84	6	25
2014	Client contact centre	18	52	30	0	0	0	70	0	12
2014	Communications or public affairs	64	22	14	0	0	0	86	0	13
2014	Administration and operations	51	19	17	12	0	0	71	12	25
2014	Other services to the public	36	33	23	8	0	0	69	8	14
2014	None of the above	39	42	13	0	0	7	87	0	17

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	33	0	5	7	0	88	12	12
2017	Communications or public affairs	24	76	0	0	0	0	100	0	12
2017	Administration and operations	57	28	5	10	0	0	85	10	20
2017	Project management	39	53	0	0	0	7	100	0	13
2017	None of the above	54	28	8	7	3	0	82	10	25
2014	Client contact centre	27	48	25	0	0	0	75	0	12
2014	Communications or public affairs	54	46	0	0	0	0	100	0	13
2014	Administration and operations	51	29	16	4	0	0	81	4	25
2014	Other services to the public	48	39	6	8	0	0	86	8	14
2014	None of the above	36	42	5	12	5	0	78	17	17

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	32	7	7	0	86	7	12
2017	Communications or public affairs	73	27	0	0	0	100	0	12
2017	Administration and operations	57	28	11	4	0	85	4	20
2017	Project management	47	39	0	14	0	86	14	13
2017	None of the above	49	38	10	3	0	87	3	25
2014	Client contact centre	42	42	15	0	0	85	0	12
2014	Communications or public affairs	78	22	0	0	0	100	0	13
2014	Administration and operations	62	17	14	4	4	79	7	25
2014	Other services to the public	67	28	6	0	0	94	0	14
2014	None of the above	53	37	5	5	0	90	5	17

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	73	10	5	5	7	0	83	12	12
2017	Communications or public affairs	8	67	17	8	0	0	75	8	12
2017	Administration and operations	55	36	0	5	4	0	91	9	20
2017	Project management	54	25	22	0	0	0	78	0	13
2017	None of the above	29	28	32	3	5	3	59	8	25
2014	Client contact centre	45	43	12	0	0	0	88	0	12
2014	Communications or public affairs	14	53	22	10	0	0	68	10	13
2014	Administration and operations	23	42	20	9	7	0	65	16	25
2014	Other services to the public	54	11	14	6	16	0	65	22	14
2014	None of the above	22	51	27	0	0	0	73	0	17

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	0	23	45	20	0	65	12	12
2017	Communications or public affairs	0	59	32	0	8	0	8	59	12
2017	Administration and operations	15	18	23	23	22	0	44	33	20
2017	Project management	7	16	25	31	22	0	52	23	13
2017	None of the above	8	19	27	26	11	9	41	29	25
2014	Client contact centre	0	28	55	8	0	8	9	31	12
2014	Communications or public affairs	22	22	25	25	7	0	32	43	13
2014	Administration and operations	9	35	39	7	11	0	18	43	25
2014	Other services to the public	0	28	45	19	8	0	27	28	14
2014	None of the above	5	19	52	12	12	0	24	24	17

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	5	12	20	56	0	0	76	12	12
2017	Communications or public affairs	0	0	29	9	53	0	9	68	0	11
2017	Administration and operations	11	0	15	33	27	0	15	70	13	19
2017	Project management	7	0	9	62	14	0	7	83	8	13
2017	None of the above	3	11	21	25	28	0	12	60	16	25
2014	Client contact centre	0	19	19	48	0	6	8	56	22	12
2014	Communications or public affairs	0	7	22	42	29	0	0	71	7	13
2014	Administration and operations	4	9	16	38	29	5	0	71	13	25
2014	Other services to the public	0	34	20	28	13	0	5	43	36	14
2014	None of the above	0	28	14	20	27	0	12	52	32	17

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	32	27	10	31	0	0	42	32	12
2017	Communications or public affairs	0	0	29	44	27	0	0	71	0	11
2017	Administration and operations	0	20	17	23	31	0	9	60	22	19
2017	Project management	0	7	26	38	29	0	0	67	7	13
2017	None of the above	3	9	27	24	24	5	9	55	14	25
2014	Client contact centre	0	40	25	18	9	0	8	30	43	12
2014	Communications or public affairs	7	7	36	35	14	0	0	50	14	13
2014	Administration and operations	9	11	21	27	28	5	0	58	20	25
2014	Other services to the public	0	9	58	25	8	0	0	33	9	14
2014	None of the above	8	17	29	29	17	0	0	46	25	17

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	0	15	33	45	0	0	78	7	12
2017	Communications or public affairs	24	51	16	8	0	0	0	8	76	12
2017	Administration and operations	5	14	19	20	33	0	9	59	21	19
2017	Project management	23	0	0	48	29	0	0	77	23	13
2017	None of the above	4	15	21	26	25	0	9	56	21	23
2014	Client contact centre	0	0	30	52	0	0	18	63	0	12
2014	Communications or public affairs	22	22	42	7	7	0	0	14	43	13
2014	Administration and operations	4	11	28	30	23	5	0	55	15	25
2014	Other services to the public	9	9	44	12	17	0	9	32	19	13
2014	None of the above	5	18	31	20	18	0	8	41	25	16

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	12	23	39	20	0	58	19	12
2017	Communications or public affairs	27	35	29	9	0	0	9	62	11
2017	Administration and operations	5	14	25	14	22	20	45	23	19
2017	Project management	7	23	32	16	14	7	33	33	13
2017	None of the above	0	34	21	12	20	13	36	39	25
2014	Client contact centre	0	34	40	9	8	8	19	37	12
2014	Communications or public affairs	17	54	14	7	7	0	14	71	13
2014	Administration and operations	4	33	23	26	14	0	40	37	25
2014	Other services to the public	14	23	42	14	8	0	22	36	14
2014	None of the above	17	30	17	5	31	0	36	47	17

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	12	23	5	20	0	27	34	34	12
2017	Communications or public affairs	0	9	20	35	35	0	0	71	9	11
2017	Administration and operations	5	29	11	14	17	0	25	41	44	19
2017	Project management	0	23	38	25	14	0	0	39	23	13
2017	None of the above	0	11	22	24	31	0	12	63	12	25
2014	Client contact centre	0	15	18	40	19	0	8	64	17	12
2014	Communications or public affairs	7	7	0	57	29	0	0	86	14	13
2014	Administration and operations	4	5	24	30	29	5	4	64	9	25
2014	Other services to the public	8	0	31	14	27	6	14	51	10	14
2014	None of the above	0	14	13	12	45	0	16	68	17	17

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	13	12	18	25	20	5	58	27	12
2017	Communications or public affairs	0	9	9	47	18	0	18	78	11	11
2017	Administration and operations	5	10	25	20	27	0	14	54	16	19
2017	Project management	0	0	23	41	36	0	0	77	0	13
2017	None of the above	0	19	17	23	25	0	16	57	22	25
2014	Client contact centre	0	17	27	20	27	0	9	52	19	11
2014	Communications or public affairs	7	7	42	29	14	0	0	43	14	13
2014	Administration and operations	4	12	23	19	37	5	0	59	17	25
2014	Other services to the public	8	14	47	22	8	0	0	30	23	14
2014	None of the above	5	13	28	24	12	5	14	44	21	17

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	75	5	0	13	0	7	86	14	12
2017	Communications or public affairs	81	19	0	0	0	0	100	0	12
2017	Administration and operations	73	27	0	0	0	0	100	0	20
2017	Project management	69	16	15	0	0	0	85	0	13
2017	None of the above	56	35	0	5	4	0	92	8	25
2014	Client contact centre	46	40	0	6	0	8	94	6	12
2014	Communications or public affairs	71	22	0	7	0	0	93	7	13
2014	Administration and operations	71	29	0	0	0	0	100	0	25
2014	Other services to the public	41	33	9	0	17	0	74	17	14
2014	None of the above	75	25	0	0	0	0	100	0	17

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	42	7	0	12	0	0	81	12	12
2017	Communications or public affairs	65	8	19	0	0	0	8	79	0	12
2017	Administration and operations	35	9	14	9	24	0	9	49	36	20
2017	Project management	46	16	16	7	7	7	0	67	16	13
2017	None of the above	26	28	26	13	3	0	3	56	17	25
2014	Client contact centre	9	15	34	25	0	8	8	30	30	12
2014	Communications or public affairs	64	36	0	0	0	0	0	100	0	13
2014	Administration and operations	30	44	9	10	7	0	0	74	17	25
2014	Other services to the public	16	47	28	0	9	0	0	63	9	14
2014	None of the above	17	37	17	12	5	5	7	61	20	17

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	25	7	5	7	0	81	12	12
2017	Communications or public affairs	65	16	19	0	0	0	81	0	12
2017	Administration and operations	33	18	21	5	19	4	53	25	20
2017	Project management	46	30	9	7	0	7	83	8	13
2017	None of the above	50	26	12	8	3	0	76	12	25
2014	Client contact centre	37	34	14	15	0	0	71	15	12
2014	Communications or public affairs	83	17	0	0	0	0	100	0	13
2014	Administration and operations	46	33	5	4	12	0	79	16	25
2014	Other services to the public	30	45	17	0	8	0	75	8	14
2014	None of the above	60	0	20	15	5	0	60	20	17

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	71	22	0	0	7	0	0	93	7	12
2017	Communications or public affairs	57	25	10	8	0	0	0	81	8	12
2017	Administration and operations	57	15	0	4	9	10	4	84	16	20
2017	Project management	54	23	16	7	0	0	0	77	7	13
2017	None of the above	46	38	5	8	0	0	5	87	8	25
2014	Client contact centre	18	59	9	6	0	8	0	83	6	12
2014	Communications or public affairs	64	29	0	7	0	0	0	93	7	13
2014	Administration and operations	42	37	9	7	0	5	0	83	8	25
2014	Other services to the public	47	31	23	0	0	0	0	77	0	14
2014	None of the above	58	25	5	8	5	0	0	83	13	17

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	63	17	14	0	7	0	0	80	7	12
2017	Communications or public affairs	65	24	10	0	0	0	0	90	0	12
2017	Administration and operations	32	21	5	9	9	21	4	70	24	20
2017	Project management	46	7	16	7	7	16	0	64	17	13
2017	None of the above	27	46	18	5	0	0	4	76	5	24
2014	Client contact centre	8	55	28	0	0	8	0	69	0	12
2014	Communications or public affairs	54	36	10	0	0	0	0	90	0	13
2014	Administration and operations	44	23	4	7	9	10	4	78	18	25
2014	Other services to the public	38	25	31	0	0	5	0	67	0	14
2014	None of the above	43	25	5	8	5	8	7	80	15	17

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	45	5	5	7	20	0	79	15	12
2017	Communications or public affairs	16	49	19	8	0	8	0	71	9	12
2017	Administration and operations	13	25	13	10	14	19	5	51	32	20
2017	Project management	23	32	7	0	7	30	0	79	11	13
2017	None of the above	23	12	43	7	8	3	3	38	16	25
2014	Client contact centre	9	15	40	19	0	17	0	29	23	12
2014	Communications or public affairs	29	39	10	14	0	0	7	74	16	13
2014	Administration and operations	14	30	5	14	11	14	12	59	34	25
2014	Other services to the public	25	8	37	0	14	16	0	39	17	14
2014	None of the above	17	29	5	23	5	10	12	59	35	17

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	71	17	12	0	0	0	88	0	12
2017	Communications or public affairs	73	8	19	0	0	0	81	0	12
2017	Administration and operations	53	23	0	5	10	9	84	16	20
2017	Project management	61	32	0	7	0	0	93	7	13
2017	None of the above	48	31	17	3	0	0	79	3	24
2014	Client contact centre	15	48	27	9	0	0	63	9	12
2014	Communications or public affairs	71	14	14	0	0	0	86	0	13
2014	Administration and operations	55	29	12	4	0	0	84	4	25
2014	Other services to the public	35	34	31	0	0	0	69	0	14
2014	None of the above	60	15	5	20	0	0	75	20	17

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	17	27	12	0	0	0	61	12	12
2017	Communications or public affairs	57	27	8	8	0	0	0	83	8	12
2017	Administration and operations	39	18	33	0	6	0	5	59	6	20
2017	Project management	47	22	9	7	7	9	0	75	16	13
2017	None of the above	46	28	16	3	7	0	0	74	10	25
2014	Client contact centre	17	62	9	6	6	0	0	79	12	12
2014	Communications or public affairs	78	14	0	7	0	0	0	93	7	13
2014	Administration and operations	43	35	17	5	0	0	0	78	5	25
2014	Other services to the public	27	42	9	13	8	0	0	70	22	14
2014	None of the above	46	32	10	8	0	0	5	82	8	17

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	50	5	0	0	0	95	0	12
2017	Communications or public affairs	57	35	8	0	0	0	92	0	12
2017	Administration and operations	44	22	13	5	10	5	70	16	20
2017	Project management	45	23	16	7	0	9	75	8	13
2017	None of the above	48	25	20	3	0	4	76	3	25
2014	Client contact centre	26	34	19	21	0	0	60	21	12
2014	Communications or public affairs	68	25	7	0	0	0	93	0	13
2014	Administration and operations	51	19	12	12	0	5	74	13	25
2014	Other services to the public	36	28	23	13	0	0	64	13	14
2014	None of the above	46	37	17	0	0	0	83	0	17

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	30	7	7	0	86	7	12
2017	Communications or public affairs	57	35	8	0	0	92	0	12
2017	Administration and operations	44	27	9	9	11	71	20	20
2017	Project management	45	23	17	7	7	68	15	13
2017	None of the above	44	38	3	12	3	82	15	25
2014	Client contact centre	32	44	19	6	0	75	6	12
2014	Communications or public affairs	78	22	0	0	0	100	0	13
2014	Administration and operations	43	33	5	11	9	76	19	25
2014	Other services to the public	31	28	28	6	8	59	14	14
2014	None of the above	41	47	5	8	0	87	8	17

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	37	7	0	93	0	12
2017	Communications or public affairs	81	19	0	0	100	0	12
2017	Administration and operations	82	18	0	0	100	0	20
2017	Project management	85	15	0	0	100	0	13
2017	None of the above	81	8	8	4	88	4	25
2014	Client contact centre	85	9	0	6	94	6	12
2014	Communications or public affairs	100	0	0	0	100	0	13
2014	Administration and operations	81	19	0	0	100	0	25
2014	Other services to the public	58	28	8	5	87	5	14
2014	None of the above	80	12	8	0	92	0	17

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	25	18	0	7	0	30	64	10	12
2017	Communications or public affairs	59	17	8	0	0	0	16	90	0	12
2017	Administration and operations	31	16	0	9	15	10	19	66	34	19
2017	Project management	38	0	16	7	25	14	0	44	37	13
2017	None of the above	25	15	26	8	10	3	14	48	21	25
2014	Client contact centre	15	44	6	0	0	8	27	91	0	12
2014	Communications or public affairs	78	7	7	0	7	0	0	86	7	13
2014	Administration and operations	39	22	0	4	15	9	11	77	23	24
2014	Other services to the public	31	22	14	24	0	0	9	58	27	14
2014	None of the above	52	17	8	5	0	0	19	85	6	17

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	14	20	0	12	68	12	12
2017	Communications or public affairs	83	0	17	0	0	83	0	12
2017	Administration and operations	49	23	9	6	14	71	20	20
2017	Project management	45	23	9	23	0	68	23	13
2017	None of the above	55	26	5	7	8	81	15	25

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	32	13	0	5	0	82	5	12
2017	Communications or public affairs	92	8	0	0	0	0	100	0	12
2017	Administration and operations	58	24	4	0	9	5	86	10	20
2017	Project management	54	22	9	0	7	9	83	8	13
2017	None of the above	59	22	9	7	3	0	81	10	25

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	39	0	7	5	0	88	12	12
2017	Communications or public affairs	83	8	8	0	0	0	92	0	12
2017	Administration and operations	53	18	9	5	15	0	71	20	20
2017	Project management	52	16	9	16	7	0	68	23	13
2017	None of the above	60	17	12	3	7	0	77	10	25
2014	Client contact centre	8	71	9	12	0	0	79	12	12
2014	Communications or public affairs	86	14	0	0	0	0	100	0	13
2014	Administration and operations	58	17	9	8	4	5	79	12	24
2014	Other services to the public	36	28	22	5	8	0	64	13	14
2014	None of the above	47	32	12	8	0	0	80	8	17

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	None of the above	22	27	13	30	0	0	7	53	33	10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	52	5	0	7	0	0	88	7	12
2017	Communications or public affairs	49	32	19	0	0	0	0	81	0	12
2017	Administration and operations	26	33	9	13	13	5	0	62	28	20
2017	Project management	16	45	23	16	0	0	0	61	16	13
2017	None of the above	32	31	27	5	3	0	2	65	8	25
2014	Client contact centre	14	49	18	9	9	0	0	63	19	12
2014	Communications or public affairs	42	36	7	7	7	0	0	78	14	13
2014	Administration and operations	23	50	4	14	4	5	0	77	19	25
2014	Other services to the public	31	39	23	8	0	0	0	69	8	14
2014	None of the above	33	30	12	20	5	0	0	63	25	17

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	33	5	0	7	0	0	88	7	12
2017	Communications or public affairs	25	57	19	0	0	0	0	81	0	12
2017	Administration and operations	22	36	4	24	9	5	0	61	35	20
2017	Project management	16	38	25	15	0	7	0	58	16	13
2017	None of the above	29	38	16	12	3	0	2	69	15	25
2014	Client contact centre	14	59	8	9	9	0	0	73	19	12
2014	Communications or public affairs	42	36	14	7	0	0	0	78	7	13
2014	Administration and operations	35	37	4	11	9	5	0	76	20	25
2014	Other services to the public	25	35	31	0	9	0	0	60	9	14
2014	None of the above	36	22	20	17	5	0	0	58	22	17

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	27	12	0	7	27	0	75	9	12
2017	Communications or public affairs	8	57	18	17	0	0	0	65	17	12
2017	Administration and operations	22	36	9	14	15	5	0	60	30	20
2017	Project management	7	30	33	15	0	14	0	44	17	13
2017	None of the above	21	30	31	8	8	0	2	53	16	25
2014	Client contact centre	14	44	23	9	9	0	0	58	19	12
2014	Communications or public affairs	25	43	7	25	0	0	0	68	25	13
2014	Administration and operations	25	42	12	11	5	5	0	71	17	25
2014	Other services to the public	33	20	25	8	9	5	0	56	18	14
2014	None of the above	22	30	17	15	10	7	0	55	26	17

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	44	7	0	7	20	0	83	9	12
2017	Communications or public affairs	8	68	0	24	0	0	0	76	24	12
2017	Administration and operations	26	33	18	9	9	5	0	62	19	20
2017	Project management	23	29	17	16	7	7	0	56	25	13
2017	None of the above	21	29	28	16	3	0	2	52	20	25
2014	Client contact centre	0	73	18	0	9	0	0	73	9	12
2014	Communications or public affairs	39	14	22	0	7	17	0	65	9	13
2014	Administration and operations	37	39	7	4	4	10	0	84	8	25
2014	Other services to the public	44	17	17	8	9	5	0	64	18	14
2014	None of the above	22	29	15	7	17	5	5	56	27	17

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	32	0	13	7	7	0	78	22	12
2017	Communications or public affairs	16	59	16	8	0	0	0	76	8	12
2017	Administration and operations	25	36	10	19	5	5	0	65	25	20
2017	Project management	15	23	16	32	7	7	0	41	42	13
2017	None of the above	15	29	24	13	10	3	6	48	25	25
2014	Client contact centre	8	49	33	0	9	0	0	58	9	12
2014	Communications or public affairs	14	42	29	7	7	0	0	57	14	13
2014	Administration and operations	25	42	14	11	4	5	0	71	15	25
2014	Other services to the public	25	46	24	6	0	0	0	70	6	14
2014	None of the above	24	25	27	20	5	0	0	49	25	17

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	68	25	0	0	7	0	93	7	12
2017	Communications or public affairs	49	51	0	0	0	0	100	0	12
2017	Administration and operations	49	22	9	11	5	5	75	16	20
2017	Project management	39	30	23	7	0	0	69	7	13
2017	None of the above	36	41	12	12	0	0	76	12	25
2014	Client contact centre	29	43	27	0	0	0	73	0	12
2014	Communications or public affairs	32	46	14	7	0	0	78	7	13
2014	Administration and operations	46	49	0	0	0	5	100	0	25
2014	Other services to the public	36	37	20	8	0	0	72	8	14
2014	None of the above	41	34	20	0	5	0	75	5	17

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	30	7	0	0	7	93	0	12
2017	Communications or public affairs	41	43	8	8	0	0	83	8	12
2017	Administration and operations	53	29	4	4	0	9	90	5	20
2017	Project management	77	23	0	0	0	0	100	0	13
2017	None of the above	50	36	14	0	0	0	86	0	25
2014	Client contact centre	14	68	18	0	0	0	82	0	12
2014	Communications or public affairs	54	39	7	0	0	0	93	0	13
2014	Administration and operations	66	26	0	0	0	9	100	0	25
2014	Other services to the public	52	48	0	0	0	0	100	0	14
2014	None of the above	46	36	12	0	5	0	83	5	17

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	45	7	7	0	0	0	86	7	12
2017	Communications or public affairs	65	16	10	0	0	8	0	89	0	12
2017	Administration and operations	67	11	9	0	5	9	0	85	5	20
2017	Project management	38	30	17	7	0	7	0	73	8	13
2017	None of the above	53	19	23	5	0	0	0	72	5	25
2014	Client contact centre	25	61	0	0	0	14	0	100	0	12
2014	Communications or public affairs	57	29	14	0	0	0	0	86	0	13
2014	Administration and operations	58	37	5	0	0	0	0	95	0	25
2014	Other services to the public	30	30	17	0	9	8	5	69	10	14
2014	None of the above	46	29	8	12	5	0	0	75	17	17

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	63	24	7	0	7	0	0	86	7	12
2017	Communications or public affairs	41	51	0	0	0	0	8	100	0	12
2017	Administration and operations	43	9	29	5	5	9	0	57	10	20
2017	Project management	38	30	17	15	0	0	0	68	15	13
2017	None of the above	47	25	19	9	0	0	0	72	9	25
2014	Client contact centre	25	48	19	0	0	8	0	79	0	12
2014	Communications or public affairs	46	39	16	0	0	0	0	84	0	12
2014	Administration and operations	62	16	14	9	0	0	0	78	9	25
2014	Other services to the public	39	31	22	0	0	8	0	76	0	14
2014	None of the above	58	17	5	0	8	5	8	86	9	17

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	34	8	29	0	6	8	57	33	11
2017	Communications or public affairs	16	24	35	0	0	8	16	54	0	12
2017	Administration and operations	30	9	10	9	23	15	5	48	39	20
2017	Project management	16	22	25	7	7	23	0	49	19	13
2017	None of the above	40	16	15	12	6	7	3	62	20	25
2014	Client contact centre	0	66	0	12	0	22	0	85	15	12
2014	Communications or public affairs	25	32	14	22	0	0	7	61	23	13
2014	Administration and operations	37	21	11	16	12	4	0	60	29	25
2014	Other services to the public	30	14	23	5	8	11	8	55	17	14
2014	None of the above	20	29	12	17	8	5	10	57	29	17

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	37	0	0	7	27	91	9	12
2017	Communications or public affairs	76	24	0	0	0	0	100	0	12
2017	Administration and operations	73	23	4	0	0	0	96	0	20
2017	Project management	77	16	7	0	0	0	93	0	13
2017	None of the above	57	22	13	8	0	0	78	8	25
2014	Client contact centre	37	49	0	6	0	8	94	6	12
2014	Communications or public affairs	78	22	0	0	0	0	100	0	13
2014	Administration and operations	66	27	4	4	0	0	93	4	25
2014	Other services to the public	50	36	0	5	0	9	94	6	14
2014	None of the above	63	37	0	0	0	0	100	0	17

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	37	7	20	13	0	69	23	12
2017	Communications or public affairs	43	41	16	0	0	0	84	0	12
2017	Administration and operations	61	20	0	0	6	13	100	0	20
2017	Project management	46	39	0	0	7	7	100	0	13
2017	None of the above	60	23	8	0	0	9	91	0	25
2014	Client contact centre	34	58	0	0	8	0	100	0	12
2014	Communications or public affairs	68	25	0	0	7	0	100	0	13
2014	Administration and operations	66	16	14	0	0	5	86	0	25
2014	Other services to the public	58	28	0	0	5	9	100	0	14
2014	None of the above	86	10	0	0	0	5	100	0	17

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	47	14	0	7	0	0	79	7	11
2017	Communications or public affairs	49	24	8	8	10	0	0	73	19	12
2017	Administration and operations	48	10	9	23	11	0	0	58	33	20
2017	Project management	7	55	16	0	15	7	0	67	16	13
2017	None of the above	43	22	23	5	8	0	0	65	12	25
2014	Client contact centre	9	85	0	6	0	0	0	94	6	12
2014	Communications or public affairs	39	39	7	7	7	0	0	78	14	13
2014	Administration and operations	44	7	21	19	4	5	0	54	24	25
2014	Other services to the public	22	25	14	22	9	8	0	51	33	14
2014	None of the above	31	22	17	12	5	5	8	61	20	17

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	7	0	7	24	0	44	46	54	12
2017	Communications or public affairs	8	8	25	24	27	0	8	18	55	12
2017	Administration and operations	18	4	5	35	28	5	4	25	70	20
2017	Project management	7	25	22	16	23	7	0	34	42	13
2017	None of the above	19	12	14	27	18	0	9	35	50	25
2014	Client contact centre	8	38	33	21	0	0	0	46	21	12
2014	Communications or public affairs	0	29	10	32	22	0	7	31	58	13
2014	Administration and operations	16	0	21	21	32	5	5	18	59	25
2014	Other services to the public	22	14	9	16	17	13	8	46	43	14
2014	None of the above	7	14	15	29	17	5	12	26	55	17

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	38	18	14	0	0	0	68	14	12
2017	Communications or public affairs	33	41	18	8	0	0	0	73	8	12
2017	Administration and operations	34	41	0	6	14	5	0	79	21	20
2017	Project management	30	23	25	15	7	0	0	53	22	13
2017	None of the above	28	45	16	0	6	0	5	77	7	25

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	50	0	7	0	13	0	92	8	12
2017	Communications or public affairs	65	8	27	0	0	0	0	73	0	12
2017	Administration and operations	53	23	11	9	4	0	0	76	14	20
2017	Project management	30	32	38	0	0	0	0	62	0	13
2017	None of the above	41	25	20	15	0	0	0	65	15	25
2014	Client contact centre	20	66	14	0	0	0	0	86	0	12
2014	Communications or public affairs	64	7	14	7	0	0	7	77	8	13
2014	Administration and operations	53	35	12	0	0	0	0	88	0	25
2014	Other services to the public	52	31	17	0	0	0	0	83	0	14
2014	None of the above	34	46	8	0	0	5	8	91	0	17

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	81	5	7	0	7	0	86	7	12
2017	Communications or public affairs	49	51	0	0	0	0	100	0	12
2017	Administration and operations	48	39	5	5	4	0	86	9	20
2017	Project management	30	61	9	0	0	0	91	0	13
2017	None of the above	52	30	5	14	0	0	82	14	25
2014	Client contact centre	29	57	14	0	0	0	86	0	12
2014	Communications or public affairs	71	29	0	0	0	0	100	0	13
2014	Administration and operations	53	35	9	4	0	0	88	4	25
2014	Other services to the public	30	39	14	8	0	8	76	9	14
2014	None of the above	39	52	5	0	0	5	95	0	17

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	75	18	0	7	0	93	7	12
2017	Communications or public affairs	57	43	0	0	0	100	0	12
2017	Administration and operations	53	27	11	5	4	80	9	20
2017	Project management	69	16	7	7	0	85	7	13
2017	None of the above	66	23	8	3	0	89	3	25
2014	Client contact centre	29	57	14	0	0	86	0	12
2014	Communications or public affairs	86	14	0	0	0	100	0	13
2014	Administration and operations	55	42	4	0	0	96	0	25
2014	Other services to the public	44	30	26	0	0	74	0	14
2014	None of the above	69	22	5	0	5	90	5	17

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	68	25	0	7	0	0	93	7	12
2017	Communications or public affairs	73	16	10	0	0	0	90	0	12
2017	Administration and operations	49	27	4	10	5	5	80	16	20
2017	Project management	52	25	16	7	0	0	77	7	13
2017	None of the above	54	32	11	3	0	0	86	3	25
2014	Client contact centre	24	67	9	0	0	0	91	0	12
2014	Communications or public affairs	71	22	7	0	0	0	93	0	13
2014	Administration and operations	44	35	4	4	9	5	83	13	25
2014	Other services to the public	52	25	14	0	9	0	77	9	14
2014	None of the above	49	29	17	0	5	0	78	5	17

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	68	18	7	7	0	86	7	12
2017	Communications or public affairs	62	27	11	0	0	89	0	11
2017	Administration and operations	49	31	0	9	11	80	20	20
2017	Project management	45	32	16	7	0	77	7	13
2017	None of the above	45	40	15	0	0	85	0	25
2014	Client contact centre	24	67	9	0	0	91	0	12
2014	Communications or public affairs	71	29	0	0	0	100	0	13
2014	Administration and operations	48	30	14	0	9	78	9	25
2014	Other services to the public	44	25	22	0	9	69	9	14
2014	None of the above	53	29	12	0	5	83	5	17

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	12	27	0	7	27	0	55	9	12
2017	Communications or public affairs	81	8	0	10	0	0	0	90	10	12
2017	Administration and operations	53	18	13	5	10	0	0	71	15	20
2017	Project management	37	48	7	7	0	0	0	85	7	13
2017	None of the above	38	36	6	6	9	0	5	78	16	25
2014	Client contact centre	24	76	0	0	0	0	0	100	0	12
2014	Communications or public affairs	78	14	7	0	0	0	0	93	0	13
2014	Administration and operations	44	25	4	11	9	9	0	75	21	25
2014	Other services to the public	52	20	0	6	0	13	9	93	7	14
2014	None of the above	56	10	10	8	5	5	7	75	14	17

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	63	19	18	12
2017	Communications or public affairs	0	49	51	12
2017	Administration and operations	37	33	30	20
2017	Project management	38	41	22	13
2017	None of the above	29	54	18	25
2014	Client contact centre	0	80	20	12
2014	Communications or public affairs	18	46	36	13
2014	Administration and operations	19	49	32	25
2014	Other services to the public	6	49	45	14
2014	None of the above	32	34	34	17

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	0	100	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	7	5	7	0	45	5	76	14	12
2017	Communications or public affairs	8	0	35	0	0	57	0	19	0	12
2017	Administration and operations	13	4	18	0	14	25	26	36	28	20
2017	Project management	7	15	25	7	0	39	7	41	14	13
2017	None of the above	30	27	12	10	0	7	14	72	13	25
2014	Client contact centre	6	57	15	0	0	14	8	81	0	12
2014	Communications or public affairs	17	32	29	7	0	7	7	58	8	13
2014	Administration and operations	16	21	17	7	7	23	9	54	21	25
2014	Other services to the public	9	12	20	18	0	30	12	36	31	13
2014	None of the above	13	28	0	5	0	22	33	89	11	17

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	27	5	14	0	13	0	78	16	12
2017	Communications or public affairs	24	41	27	0	0	8	0	71	0	12
2017	Administration and operations	47	11	18	5	9	10	0	65	15	20
2017	Project management	16	37	16	7	0	23	0	70	10	13
2017	None of the above	51	23	12	10	0	0	3	77	11	25
2014	Client contact centre	6	66	6	0	0	22	0	93	0	12
2014	Communications or public affairs	42	36	22	0	0	0	0	78	0	13
2014	Administration and operations	34	30	19	4	4	10	0	71	8	25
2014	Other services to the public	18	30	28	9	0	15	0	56	10	13
2014	None of the above	45	22	16	0	0	12	5	80	0	17

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	44	0	5	7	0	44	79	21	12
2017	Communications or public affairs	10	49	8	16	0	8	8	71	19	12
2017	Administration and operations	22	29	20	5	4	5	16	64	11	20
2017	Project management	9	70	0	0	0	14	7	100	0	13
2017	None of the above	35	27	11	6	0	0	20	78	8	25
2014	Client contact centre	9	67	15	0	0	8	0	83	0	12
2014	Communications or public affairs	25	46	22	0	7	0	0	71	7	13
2014	Administration and operations	18	47	4	14	0	0	18	78	17	25
2014	Other services to the public	16	42	6	19	0	0	16	70	23	14
2014	None of the above	25	26	32	0	0	5	12	62	0	17

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	12	0	7	0	32	45	70	30	12
2017	Communications or public affairs	0	27	16	16	0	33	8	45	27	12
2017	Administration and operations	14	14	24	5	9	14	20	42	21	20
2017	Project management	9	7	32	7	0	30	14	29	13	13
2017	None of the above	23	5	30	5	3	10	25	42	12	25
2014	Client contact centre	0	65	6	0	0	29	0	92	0	12
2014	Communications or public affairs	0	32	39	0	7	14	7	41	9	13
2014	Administration and operations	7	23	28	0	4	31	7	48	6	25
2014	Other services to the public	16	25	6	17	9	27	0	57	35	14
2014	None of the above	8	20	7	13	0	24	28	58	26	17

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	25	7	0	0	18	44	82	0	12
2017	Communications or public affairs	41	27	0	16	0	17	0	81	19	12
2017	Administration and operations	18	34	13	0	9	9	16	70	12	20
2017	Project management	32	23	23	7	0	7	7	64	9	13
2017	None of the above	42	16	11	5	0	16	12	79	6	25
2014	Client contact centre	9	65	17	0	0	8	0	81	0	12
2014	Communications or public affairs	61	32	7	0	0	0	0	93	0	13
2014	Administration and operations	35	35	4	4	0	14	9	91	5	25
2014	Other services to the public	16	39	9	8	0	19	8	76	11	14
2014	None of the above	33	17	12	0	0	26	12	80	0	17

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	24	0	7	0	20	44	81	19	12
2017	Communications or public affairs	32	19	8	24	0	17	0	61	29	12
2017	Administration and operations	18	24	13	4	9	15	16	61	20	20
2017	Project management	32	30	7	16	0	7	7	73	19	13
2017	None of the above	34	15	19	5	0	19	9	68	6	25
2014	Client contact centre	9	76	0	0	0	14	0	100	0	12
2014	Communications or public affairs	39	32	22	7	0	0	0	71	7	13
2014	Administration and operations	30	36	7	4	0	14	9	86	5	25
2014	Other services to the public	16	39	5	9	0	22	8	80	13	14
2014	None of the above	25	20	13	0	0	30	12	78	0	17

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	Client contact centre	100	12
2017	Communications or public affairs	100	11
2014	Communications or public affairs	100	13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	25	0	7	0	18	18	89	11	12
2017	Communications or public affairs	8	8	43	0	0	32	8	28	0	12
2017	Administration and operations	18	4	18	0	14	16	30	41	25	20
2017	Project management	0	7	16	16	0	46	14	19	41	13
2017	None of the above	23	18	26	4	0	15	14	57	6	25
2014	Client contact centre	0	47	15	0	0	38	0	76	0	12
2014	Communications or public affairs	25	14	29	0	0	7	25	58	0	13
2014	Administration and operations	11	35	14	0	0	26	14	76	0	25
2014	Other services to the public	16	11	9	8	0	33	23	61	18	14
2014	None of the above	22	15	12	0	5	28	17	68	9	17

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	49	0	7	0	0	0	93	7	12
2017	Communications or public affairs	24	41	19	0	0	16	0	78	0	12
2017	Administration and operations	43	14	20	0	9	9	5	67	11	20
2017	Project management	30	16	23	16	0	15	0	54	19	13
2017	None of the above	51	20	22	0	0	0	7	76	0	25
2014	Client contact centre	6	72	0	0	0	22	0	100	0	12
2014	Communications or public affairs	42	29	22	0	0	0	7	77	0	13
2014	Administration and operations	34	47	7	4	0	9	0	88	4	25
2014	Other services to the public	30	39	9	8	0	14	0	80	9	14
2014	None of the above	54	0	12	0	5	28	0	76	7	17

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	19	33	0	13	0	53	13	12
2017	Communications or public affairs	24	27	17	16	8	8	55	26	12
2017	Administration and operations	55	21	6	9	5	5	79	15	20
2017	Project management	61	23	16	0	0	0	84	0	13
2017	None of the above	55	26	3	8	8	0	81	15	25

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	56	18	7	5	0	70	12	12
2017	Communications or public affairs	0	8	16	67	8	0	8	76	12
2017	Administration and operations	40	18	23	9	4	5	61	14	20
2017	Project management	16	23	38	23	0	0	39	23	13
2017	None of the above	31	22	8	22	16	0	54	38	25

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	13	10	7	18	0	65	25	12
2017	Communications or public affairs	0	8	35	41	16	0	8	57	12
2017	Administration and operations	35	33	9	4	4	14	80	10	20
2017	Project management	16	61	0	7	16	0	77	23	13
2017	None of the above	42	25	14	16	4	0	67	20	24

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	43	23	27	0	0	0	50	27	12
2017	Communications or public affairs	0	35	24	24	17	0	0	35	41	12
2017	Administration and operations	46	22	9	4	9	5	5	75	15	20
2017	Project management	14	31	41	14	0	0	0	45	14	13
2017	None of the above	26	23	16	12	23	0	0	49	35	25

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	13	23	7	5	0	65	12	12
2017	Communications or public affairs	27	20	27	27	0	0	47	27	11
2017	Administration and operations	50	19	13	0	4	14	80	5	20
2017	Project management	71	7	7	0	7	7	84	8	13
2017	None of the above	42	9	7	14	27	0	51	42	25

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	56	12	0	7	81	7	12
2017	Communications or public affairs	16	35	24	17	8	51	25	12
2017	Administration and operations	55	35	5	5	0	90	5	19
2017	Project management	49	27	8	9	8	75	17	12
2017	None of the above	42	12	7	20	19	54	39	25

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	5	27	7	0	0	0	67	7	12
2017	Communications or public affairs	24	43	24	0	0	8	0	73	0	12
2017	Administration and operations	40	23	6	10	5	0	16	76	17	19
2017	Project management	33	42	16	9	0	0	0	75	9	12
2017	None of the above	48	8	20	18	6	0	0	56	24	25

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	13	5	7	5	13	80	14	12
2017	Communications or public affairs	24	16	43	16	0	0	41	16	12
2017	Administration and operations	36	23	21	0	9	11	67	10	19
2017	Project management	31	25	36	8	0	0	56	8	12
2017	None of the above	36	23	21	17	3	0	59	20	25

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	13	10	7	7	0	13	73	16	12
2017	Communications or public affairs	41	24	27	0	0	8	0	71	0	12
2017	Administration and operations	55	10	10	5	16	0	5	69	21	19
2017	Project management	50	34	0	16	0	0	0	84	16	12
2017	None of the above	48	12	17	13	5	0	7	64	19	25

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	35	33	0	0	0	67	0	12
2017	Communications or public affairs	59	16	16	0	8	0	75	8	12
2017	Administration and operations	56	24	9	0	0	11	90	0	19
2017	Project management	58	42	0	0	0	0	100	0	12
2017	None of the above	66	15	11	8	0	0	81	8	25

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	69	7	10	14	0	76	14	12
2017	Communications or public affairs	41	33	27	0	0	73	0	12
2017	Administration and operations	67	9	9	4	11	76	15	20
2017	Project management	68	23	0	9	0	91	9	13
2017	None of the above	59	17	16	8	0	76	8	25

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	81	7	7	5	0	0	88	5	12
2017	Communications or public affairs	100	0	0	0	0	0	100	0	12
2017	Administration and operations	67	9	10	5	4	5	80	10	20
2017	Project management	93	0	7	0	0	0	93	0	13
2017	None of the above	80	20	0	0	0	0	100	0	25

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	25	5	0	0	0	95	0	12
2017	Communications or public affairs	67	33	0	0	0	0	100	0	12
2017	Administration and operations	61	14	5	0	11	10	83	12	19
2017	Project management	77	23	0	0	0	0	100	0	13
2017	None of the above	64	33	0	3	0	0	97	3	25

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	68	13	7	12	0	0	81	12	12
2017	Communications or public affairs	73	19	8	0	0	0	92	0	12
2017	Administration and operations	49	13	9	15	4	9	69	21	20
2017	Project management	61	32	0	7	0	0	93	7	13
2017	None of the above	53	32	0	12	3	0	85	15	25

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	82	5	0	0	13	100	0	12
2017	Communications or public affairs	57	8	0	0	35	100	0	12
2017	Administration and operations	63	4	0	0	33	100	0	20
2017	Project management	78	7	7	0	7	92	0	13
2017	None of the above	60	20	3	3	15	93	4	25

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Positive answers (%)	Total responses
2017	Client contact centre	62	25	13	0	87	12
2017	Communications or public affairs	59	24	17	0	83	12
2017	Administration and operations	64	27	0	9	100	20
2017	Project management	70	30	0	0	100	13
2017	None of the above	76	24	0	0	100	25

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	87	7	0	7	0	0	93	7	12
2017	Communications or public affairs	73	8	8	0	0	10	91	0	12
2017	Administration and operations	64	5	17	4	4	5	72	9	20
2017	Project management	75	0	0	25	0	0	75	25	13
2017	None of the above	86	14	0	0	0	0	100	0	25

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	62	38	0	0	0	0	100	0	12
2017	Communications or public affairs	43	8	41	8	0	0	51	8	12
2017	Administration and operations	52	13	20	10	0	4	69	11	20
2017	Project management	68	16	16	0	0	0	84	0	13
2017	None of the above	51	29	9	5	3	3	82	8	25

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	52	30	5	0	65	5	12
2017	Communications or public affairs	8	16	49	19	8	24	27	12
2017	Administration and operations	34	19	33	10	4	53	15	20
2017	Project management	22	22	42	14	0	44	14	13
2017	None of the above	16	22	47	6	8	38	14	25

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	5	25	45	25	70	5	12
2017	Communications or public affairs	0	43	32	24	0	24	43	12
2017	Administration and operations	10	4	37	14	35	48	15	20
2017	Project management	0	16	22	23	39	62	16	13
2017	None of the above	6	22	42	15	14	30	28	25

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	12	20	13	13	0	0	53	27	12
2017	Communications or public affairs	33	32	35	0	0	0	0	65	0	12
2017	Administration and operations	53	24	4	9	5	5	0	81	15	20
2017	Project management	38	46	0	9	7	0	0	84	16	13
2017	None of the above	20	43	17	8	3	0	9	69	12	25

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	59	0	27	0	73	27	11
2017	Communications or public affairs	17	32	35	16	0	49	16	12
2017	Administration and operations	31	31	14	15	9	62	24	20
2017	Project management	30	38	16	16	0	68	16	13
2017	None of the above	37	23	20	11	10	60	20	25

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	0	100	12
2014	Communications or public affairs	49	51	13
2014	Administration and operations	21	79	25
2014	Other services to the public	0	100	14
2014	None of the above	0	100	17

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	72	0	14	0	14	0	0	72	28	11
2017	Communications or public affairs	51	33	0	8	8	0	0	51	49	12
2017	Administration and operations	65	14	16	0	5	0	0	65	35	20
2017	Project management	60	9	7	0	7	9	9	72	28	13
2017	None of the above	55	18	12	11	5	0	0	55	45	25

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	None of the above	16	11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	None of the above	77	11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	None of the above	8	11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	25	11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	None of the above	8	85	7	0	0	0	11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	None of the above	42	38	10	0	10	0	0	80	10	12

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	None of the above	10	7	27	0	24	7	24	25	35	12

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.