2017 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 103.1. Occupational category (variable derived from question 103)

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 47 41 3 7 1 0 0 88 9 68
2014 Administration and Foreign Services 47 41 6 4 3 0 0 88 7 72
2014 Administrative Support 36 45 18 0 0 0 0 82 0 11
2014 Operational 31 62 8 0 0 0 0 92 0 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 59 31 4 4 0 0 1 91 4 68
2014 Administration and Foreign Services 69 19 4 5 1 1 0 89 7 72
2014 Administrative Support 64 18 9 0 9 0 0 82 9 11
2014 Operational 54 38 0 0 0 0 8 100 0 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 56 29 7 8 0 0 0 85 8 68
2014 Administration and Foreign Services 55 32 5 4 1 0 1 89 6 72
2014 Administrative Support 55 45 0 0 0 0 0 100 0 11
2014 Operational 46 46 0 0 0 0 8 100 0 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 50 32 1 13 3 0 0 83 16 68
2014 Administration and Foreign Services 42 43 5 6 4 0 0 85 10 71
2014 Administrative Support 55 9 27 0 9 0 0 64 9 11
2014 Operational 23 54 15 8 0 0 0 77 8 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 32 30 15 13 3 0 6 67 17 68
2014 Administration and Foreign Services 40 34 16 5 4 0 0 75 9 72
2014 Administrative Support 36 45 9 9 0 0 0 82 9 11
2014 Operational 15 62 8 0 0 0 15 91 0 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 57 32 3 4 4 0 0 88 9 68
2014 Administration and Foreign Services 55 28 12 3 3 0 0 82 5 72
2014 Administrative Support 27 36 27 9 0 0 0 64 9 11
2014 Operational 54 38 8 0 0 0 0 92 0 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 66 24 4 1 4 0 0 90 6 68
2014 Administration and Foreign Services 59 25 7 6 4 0 0 84 10 72
2014 Administrative Support 45 27 27 0 0 0 0 73 0 11
2014 Operational 54 38 8 0 0 0 0 92 0 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 56 37 3 3 1 0 0 93 4 68
2014 Administration and Foreign Services 48 35 4 8 4 0 0 84 12 72
2014 Administrative Support 64 9 27 0 0 0 0 73 0 11
2014 Operational 46 46 8 0 0 0 0 92 0 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 50 19 10 14 5 0 1 70 19 68
2014 Administration and Foreign Services 48 25 12 8 5 0 1 74 14 72
2014 Administrative Support 36 36 18 0 0 9 0 80 0 11
2014 Operational 23 54 23 0 0 0 0 77 0 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 64 15 9 5 5 3 0 81 10 68
2014 Administration and Foreign Services 51 26 10 3 7 1 1 80 10 72
2014 Administrative Support 27 9 0 27 9 0 27 50 50 11
2014 Operational 62 23 0 15 0 0 0 85 15 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 61 21 9 7 1 0 0 82 9 68
2014 Administration and Foreign Services 53 26 14 1 5 0 0 80 7 72
2014 Administrative Support 27 36 18 9 9 0 0 64 18 11
2014 Operational 15 62 23 0 0 0 0 77 0 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 42 40 9 6 1 1 0 84 8 68
2014 Administration and Foreign Services 43 22 19 12 4 0 0 65 16 72
2014 Administrative Support 45 0 18 18 18 0 0 45 36 11
2014 Operational 8 54 38 0 0 0 0 62 0 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 38 36 15 10 2 0 0 74 12 68

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 54 37 4 3 1 0 0 91 4 68
2014 Administration and Foreign Services 57 28 10 1 4 0 0 85 5 72
2014 Administrative Support 64 18 18 0 0 0 0 82 0 11
2014 Operational 15 77 8 0 0 0 0 92 0 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 41 41 9 4 4 0 0 82 9 68

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 66 24 7 1 1 0 0 90 3 68
2014 Administration and Foreign Services 70 19 7 3 1 0 0 89 4 72
2014 Administrative Support 45 36 18 0 0 0 0 82 0 11
2014 Operational 58 42 0 0 0 0 0 100 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 38 38 15 6 3 0 0 77 9 68
2014 Administration and Foreign Services 39 36 10 14 1 0 0 75 15 72
2014 Administrative Support 36 27 27 9 0 0 0 64 9 11
2014 Operational 8 62 23 8 0 0 0 69 8 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 52 25 14 4 3 1 0 78 8 68
2014 Administration and Foreign Services 48 27 11 11 3 0 0 75 14 72
2014 Administrative Support 36 18 27 9 0 0 9 60 10 11
2014 Operational 15 54 31 0 0 0 0 69 0 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 47 43 3 6 0 1 0 91 6 68
2014 Administration and Foreign Services 43 28 14 11 4 0 0 71 15 72
2014 Administrative Support 27 55 18 0 0 0 0 82 0 11
2014 Operational 31 46 15 8 0 0 0 77 8 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 57 30 6 7 0 0 0 87 7 68
2014 Administration and Foreign Services 54 32 8 3 3 0 0 86 5 72
2014 Administrative Support 36 36 18 0 9 0 0 73 9 11
2014 Operational 46 46 8 0 0 0 0 92 0 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 29 44 15 7 3 0 1 75 11 68
2014 Administration and Foreign Services 28 39 20 7 7 0 0 66 14 72
2014 Administrative Support 55 36 9 0 0 0 0 91 0 11
2014 Operational 46 46 8 0 0 0 0 92 0 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 12 25 29 21 12 0 1 33 38 68
2014 Administration and Foreign Services 8 28 42 11 11 0 0 22 36 72
2014 Administrative Support 0 45 9 18 9 0 18 33 56 11
2014 Operational 0 38 62 0 0 0 0 0 38 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 6 10 14 29 28 0 14 65 19 68
2014 Administration and Foreign Services 1 16 26 22 30 1 3 55 18 72
2014 Administrative Support 0 9 18 27 9 9 27 57 14 11
2014 Operational 0 54 15 31 0 0 0 31 54 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 3 11 11 45 24 0 6 74 14 68
2014 Administration and Foreign Services 6 15 33 28 18 0 0 46 21 72
2014 Administrative Support 9 9 27 27 9 9 9 44 22 11
2014 Operational 8 38 31 15 8 0 0 23 46 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 12 20 25 17 20 0 6 40 34 67
2014 Administration and Foreign Services 4 26 31 22 17 0 0 39 30 71
2014 Administrative Support 0 0 18 45 18 9 9 78 0 11
2014 Operational 0 8 31 38 0 0 23 50 10 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 7 34 28 10 12 0 9 24 46 68
2014 Administration and Foreign Services 12 39 24 10 15 0 0 25 51 72
2014 Administrative Support 9 9 27 18 27 0 9 50 20 11
2014 Operational 8 46 31 8 8 0 0 15 54 13

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 3 26 22 17 19 0 12 41 34 68
2014 Administration and Foreign Services 6 14 16 28 30 1 6 62 21 72
2014 Administrative Support 0 9 36 9 18 9 18 38 13 11
2014 Operational 0 8 23 23 38 0 8 67 8 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 3 7 28 26 22 1 12 56 12 68
2014 Administration and Foreign Services 4 18 26 30 18 3 1 50 23 72
2014 Administrative Support 0 9 18 18 18 18 18 57 14 11
2014 Operational 0 25 42 8 17 0 8 27 27 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 69 24 7 0 0 0 0 93 0 68
2014 Administration and Foreign Services 70 26 3 1 0 0 0 96 1 72
2014 Administrative Support 64 27 0 0 0 0 9 100 0 11
2014 Operational 46 38 8 0 8 0 0 85 8 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 34 24 13 11 9 3 6 64 21 68
2014 Administration and Foreign Services 29 28 14 10 16 1 1 59 27 72
2014 Administrative Support 18 9 18 27 0 9 18 38 38 11
2014 Operational 8 23 38 23 8 0 0 31 31 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 49 32 6 3 7 0 3 83 11 68
2014 Administration and Foreign Services 46 25 9 8 12 0 0 71 21 72
2014 Administrative Support 27 27 18 9 18 0 0 55 27 11
2014 Operational 31 31 23 15 0 0 0 62 15 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 55 28 7 6 2 2 1 85 8 68
2014 Administration and Foreign Services 44 30 11 12 3 0 0 74 15 72
2014 Administrative Support 36 27 18 0 0 18 0 78 0 11
2014 Operational 15 62 15 8 0 0 0 77 8 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 44 34 6 6 3 5 3 84 9 68
2014 Administration and Foreign Services 40 24 16 8 7 4 1 67 16 72
2014 Administrative Support 18 9 9 0 18 36 9 50 33 11
2014 Operational 0 46 38 8 0 8 0 50 8 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 12 28 23 9 9 15 4 49 22 68
2014 Administration and Foreign Services 18 18 14 12 21 11 6 43 40 72
2014 Administrative Support 9 0 27 0 9 36 18 20 20 11
2014 Operational 8 15 31 38 8 0 0 23 46 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 51 35 8 3 1 1 0 88 4 68
2014 Administration and Foreign Services 44 28 16 10 3 0 0 72 12 72
2014 Administrative Support 27 45 18 0 9 0 0 73 9 11
2014 Operational 15 38 23 23 0 0 0 54 23 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 41 35 13 7 1 0 2 77 9 68
2014 Administration and Foreign Services 46 26 15 3 9 0 1 73 12 72
2014 Administrative Support 55 9 18 18 0 0 0 64 18 11
2014 Operational 8 69 15 8 0 0 0 77 8 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 50 28 13 8 1 0 0 78 9 68
2014 Administration and Foreign Services 44 25 13 14 4 0 0 69 18 72
2014 Administrative Support 55 18 9 9 0 9 0 80 10 11
2014 Operational 15 46 31 8 0 0 0 62 8 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 48 34 9 6 3 0 0 82 9 68
2014 Administration and Foreign Services 43 29 4 15 7 1 0 73 23 72
2014 Administrative Support 64 18 9 0 9 0 0 82 9 11
2014 Operational 23 46 23 8 0 0 0 69 8 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 83 14 3 0 0 0 0 97 0 68
2014 Administration and Foreign Services 82 11 3 3 1 0 0 93 4 72
2014 Administrative Support 73 27 0 0 0 0 0 100 0 11
2014 Operational 77 15 8 0 0 0 0 92 0 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 30 9 15 7 18 9 12 49 32 67
2014 Administration and Foreign Services 50 15 6 9 14 4 3 70 24 72
2014 Administrative Support 40 10 0 0 0 20 30 100 0 10
2014 Operational 31 31 15 0 0 0 23 80 0 13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 52 25 7 8 7 0 0 77 16 68

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 56 29 7 2 6 0 0 85 7 68

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 52 26 10 6 6 0 0 78 12 68
2014 Administration and Foreign Services 58 17 10 8 7 0 0 75 15 72
2014 Administrative Support 50 30 10 0 0 10 0 89 0 10
2014 Operational 0 69 23 8 0 0 0 69 8 13
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 19 44 9 14 5 5 5 69 21 21
2014 Administration and Foreign Services 25 20 15 15 10 0 15 53 29 20

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 22 39 21 9 7 1 0 62 17 68
2014 Administration and Foreign Services 29 35 16 11 8 0 0 64 19 72
2014 Administrative Support 45 27 18 0 0 9 0 80 0 11
2014 Operational 0 54 23 15 8 0 0 54 23 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 15 52 11 13 6 3 0 69 20 67
2014 Administration and Foreign Services 22 33 23 14 7 1 0 56 21 72
2014 Administrative Support 45 9 27 0 9 9 0 60 10 11
2014 Operational 8 46 23 8 15 0 0 54 23 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 15 40 21 13 5 6 0 59 19 68
2014 Administration and Foreign Services 21 37 24 11 7 0 0 58 18 72
2014 Administrative Support 18 9 36 9 9 18 0 33 22 11
2014 Operational 0 54 15 15 15 0 0 54 31 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 15 47 19 12 6 1 0 63 18 68
2014 Administration and Foreign Services 25 30 23 10 10 1 1 57 20 72
2014 Administrative Support 9 36 18 9 0 27 0 63 13 11
2014 Operational 0 46 31 0 23 0 0 46 23 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 13 41 21 13 8 3 1 56 22 68
2014 Administration and Foreign Services 17 32 25 15 11 0 0 48 26 72
2014 Administrative Support 27 27 36 0 0 9 0 60 0 11
2014 Operational 0 62 23 8 8 0 0 62 15 13
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 42 42 12 4 0 0 0 84 4 68
2014 Administration and Foreign Services 43 38 11 4 3 1 0 82 7 72
2014 Administrative Support 36 36 18 0 0 9 0 80 0 11
2014 Operational 15 46 38 0 0 0 0 62 0 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 50 43 3 3 0 1 0 94 3 68
2014 Administration and Foreign Services 53 36 4 1 3 3 0 92 4 72
2014 Administrative Support 18 45 27 0 0 9 0 70 0 11
2014 Operational 8 77 15 0 0 0 0 85 0 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 55 30 9 3 0 3 0 88 3 68
2014 Administration and Foreign Services 52 32 5 3 4 3 0 87 7 72
2014 Administrative Support 36 36 9 0 0 18 0 89 0 11
2014 Operational 23 46 15 8 8 0 0 69 15 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 36 40 17 4 2 1 0 77 6 68
2014 Administration and Foreign Services 48 34 8 4 0 6 0 87 4 71
2014 Administrative Support 36 18 18 9 0 18 0 67 11 11
2014 Operational 31 31 23 0 8 0 8 67 8 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 17 21 18 9 12 16 7 50 27 68
2014 Administration and Foreign Services 21 21 21 14 11 8 4 47 29 72
2014 Administrative Support 9 45 0 9 18 18 0 67 33 11
2014 Operational 8 62 23 0 8 0 0 69 8 13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 66 31 3 0 0 0 0 97 0 68
2014 Administration and Foreign Services 68 26 3 1 0 1 0 96 1 72
2014 Administrative Support 45 45 0 0 0 0 9 100 0 11
2014 Operational 38 54 0 0 0 0 8 100 0 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 54 33 3 0 0 3 7 97 0 68
2014 Administration and Foreign Services 74 18 3 0 0 4 1 97 0 72
2014 Administrative Support 36 27 18 0 0 9 9 78 0 11
2014 Operational 54 38 0 0 0 0 8 100 0 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 28 37 15 8 6 5 1 69 15 67
2014 Administration and Foreign Services 32 26 17 12 8 3 1 61 22 72
2014 Administrative Support 36 27 18 9 0 9 0 70 10 11
2014 Operational 15 54 8 8 8 0 8 75 17 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 13 13 15 27 25 1 6 29 55 68
2014 Administration and Foreign Services 11 17 11 29 25 5 3 30 58 72
2014 Administrative Support 18 0 18 18 36 9 0 20 60 11
2014 Operational 0 31 38 15 8 0 8 33 25 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 25 48 14 6 6 1 0 74 12 68

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 38 35 17 4 1 3 0 76 6 68
2014 Administration and Foreign Services 56 26 11 1 1 3 1 86 3 72
2014 Administrative Support 36 36 27 0 0 0 0 73 0 11
2014 Operational 8 69 15 0 0 0 8 83 0 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 42 46 6 4 1 0 0 88 6 68
2014 Administration and Foreign Services 50 37 5 1 1 5 0 92 3 72
2014 Administrative Support 45 27 18 0 0 9 0 80 0 11
2014 Operational 15 77 8 0 0 0 0 92 0 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 58 32 6 3 1 0 0 90 4 68
2014 Administration and Foreign Services 59 30 6 1 4 0 0 89 5 72
2014 Administrative Support 36 45 9 0 9 0 0 82 9 11
2014 Operational 31 54 15 0 0 0 0 85 0 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 54 28 10 7 0 0 0 82 7 68
2014 Administration and Foreign Services 40 29 21 4 5 0 0 69 10 72
2014 Administrative Support 36 36 9 0 9 9 0 80 10 11
2014 Operational 23 54 15 0 8 0 0 77 8 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 48 38 6 8 0 0 0 86 8 67
2014 Administration and Foreign Services 43 33 17 3 4 0 0 76 7 72
2014 Administrative Support 36 27 27 0 9 0 0 64 9 11
2014 Operational 23 54 15 0 8 0 0 77 8 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 47 33 6 12 1 1 0 81 13 68
2014 Administration and Foreign Services 41 22 17 11 4 5 0 67 16 72
2014 Administrative Support 55 18 0 9 9 9 0 80 20 11
2014 Operational 31 54 0 8 0 0 8 92 8 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Administration and Foreign Services 32 39 29 68
2014 Administration and Foreign Services 26 39 35 72
2014 Administrative Support 18 55 27 11
2014 Operational 8 69 23 13

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Administration and Foreign Services 9 32 36 0 4 18 22
2014 Administration and Foreign Services 37 5 47 5 9999 5 19
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 13 87 68
2014 Administration and Foreign Services 18 82 72

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 13 13 20 6 3 28 16 47 16 68
2014 Administration and Foreign Services 10 18 17 14 4 24 14 44 29 72
2014 Administrative Support 18 0 18 0 9 18 36 40 20 11
2014 Operational 8 62 23 0 0 0 8 75 0 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 29 32 21 6 1 10 1 69 8 68
2014 Administration and Foreign Services 26 26 28 7 4 8 1 58 12 72
2014 Administrative Support 18 18 27 0 0 36 0 57 0 11
2014 Operational 23 62 15 0 0 0 0 85 0 13
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 23 48 9 10 1 3 6 78 13 68
2014 Administration and Foreign Services 23 41 18 8 3 1 6 69 12 72
2014 Administrative Support 9 73 9 0 0 9 0 90 0 11
2014 Operational 23 54 23 0 0 0 0 77 0 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 7 16 25 7 4 24 16 39 20 68
2014 Administration and Foreign Services 4 12 22 3 5 36 17 35 19 72
2014 Administrative Support 9 27 18 0 0 36 9 67 0 11
2014 Operational 8 69 0 8 8 8 0 83 17 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 31 36 15 4 1 7 6 76 7 68
2014 Administration and Foreign Services 33 26 12 5 5 14 4 73 12 72
2014 Administrative Support 36 45 0 0 0 18 0 100 0 11
2014 Operational 31 54 15 0 0 0 0 85 0 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 25 35 15 9 1 9 6 71 12 68
2014 Administration and Foreign Services 26 26 17 5 3 19 4 68 11 72
2014 Administrative Support 18 55 0 9 0 18 0 89 11 11
2014 Operational 23 62 8 8 0 0 0 85 8 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 11 15 22 3 3 25 21 48 11 68
2014 Administration and Foreign Services 11 18 25 1 5 28 11 48 11 72
2014 Administrative Support 18 9 9 0 0 45 18 75 0 11
2014 Operational 8 54 23 0 0 15 0 73 0 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 29 31 21 3 1 9 6 71 5 68
2014 Administration and Foreign Services 32 25 22 4 4 12 1 65 9 72
2014 Administrative Support 27 27 9 0 0 36 0 86 0 11
2014 Operational 23 62 15 0 0 0 0 85 0 13
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 50 24 7 10 6 0 3 76 16 68

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 15 17 31 27 9 0 2 33 36 68

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 16 29 21 19 12 0 3 47 32 68

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 16 19 32 19 12 0 2 36 31 68

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 41 16 21 10 6 0 6 61 17 68

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 36 19 18 16 9 0 1 56 26 67

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 34 31 13 12 3 1 5 69 16 67

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 25 28 21 11 10 1 3 56 22 67

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 42 21 13 13 5 0 6 67 19 67

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 49 25 13 4 3 0 5 78 8 67

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 63 17 13 4 2 0 1 81 6 68

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 75 12 4 3 3 0 3 89 6 68

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 63 29 2 3 1 0 1 94 4 68

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 54 25 5 10 3 0 1 81 13 68

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 59 14 1 1 0 0 24 96 2 68

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 65 28 3 1 0 0 3 96 1 68

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 82 9 0 5 1 0 3 94 6 68

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 51 22 15 5 4 0 3 75 10 68

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 16 20 41 18 6 0 0 36 24 68

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 9 19 38 19 15 0 0 34 28 68

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 37 36 18 8 1 0 0 73 9 68

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 18 44 21 13 4 0 0 62 17 68
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 20 80 68
2014 Administration and Foreign Services 19 81 72

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 93 7 14
2014 Administration and Foreign Services 93 7 14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 56 29 15 0 0 0 0 85 0 13
2014 Administration and Foreign Services 38 46 0 8 8 0 0 84 16 13
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 58 25 6 4 6 0 0 58 42 68

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 12 27

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 27 27

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 18 27

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 66 27

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 11 27

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 18 27

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Administration and Foreign Services 15 70 8 7 0 0 27

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 46 36 11 0 0 0 7 88 0 28

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 4 10 14 4 30 3 35 23 54 28
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