2017 Public Service Employee Survey Results for Public Health Agency of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 46 4 12 3 0 0 81 15 207
2017 Does not provide services to public 37 46 3 10 4 0 0 83 14 1104
2014 Provides services to public 35 45 6 10 4 0 0 80 14 235
2014 Does not provide services to public 35 45 5 12 4 0 0 80 15 1275
2011 Provides services to public 44 43 3 6 4 0 0 87 10 343
2011 Does not provide services to public 43 44 3 7 3 0 0 87 10 1669
2008 Provides services to public 42 47 3 6 2 0 0 89 7 318
2008 Does not provide services to public 49 38 3 8 2 0 0 87 10 1139

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 23 2 4 1 1 2 93 5 205
2017 Does not provide services to public 76 16 3 2 1 1 1 94 3 1098
2014 Provides services to public 62 22 7 4 2 0 2 86 6 235
2014 Does not provide services to public 74 17 4 3 1 1 1 92 3 1275
2011 Provides services to public 73 16 3 4 3 1 0 90 7 342
2011 Does not provide services to public 77 14 3 2 1 0 1 93 4 1667
2008 Provides services to public 73 17 2 3 3 1 0 91 7 317
2008 Does not provide services to public 80 14 2 2 1 0 1 94 3 1138

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 22 6 8 5 1 2 81 14 207
2017 Does not provide services to public 70 16 4 5 4 1 1 87 8 1104
2014 Provides services to public 62 16 5 10 7 0 1 78 17 235
2014 Does not provide services to public 68 18 4 5 4 0 1 87 9 1273
2011 Provides services to public 65 18 3 7 7 0 0 83 14 342
2011 Does not provide services to public 73 14 3 5 4 0 1 88 9 1666
2008 Provides services to public 66 16 4 10 3 0 0 83 13 317
2008 Does not provide services to public 74 13 4 4 3 0 1 89 8 1138

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 33 7 16 7 0 1 71 23 207
2017 Does not provide services to public 42 36 5 11 5 0 0 78 16 1102
2014 Provides services to public 32 35 10 12 10 0 0 67 22 234
2014 Does not provide services to public 37 34 8 12 9 0 0 72 21 1275
2011 Provides services to public 42 32 8 9 7 0 0 75 17 343
2011 Does not provide services to public 43 34 7 10 5 0 0 78 15 1662

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 46 12 13 5 0 0 69 19 207
2017 Does not provide services to public 35 39 9 12 5 0 0 73 17 1102
2014 Provides services to public 25 38 12 14 9 0 1 64 23 234
2014 Does not provide services to public 29 41 11 13 5 0 0 70 18 1272
2011 Provides services to public 28 41 13 11 7 0 0 69 18 344
2011 Does not provide services to public 30 42 12 10 4 1 1 74 14 1665
2008 Provides services to public 31 42 12 9 6 0 1 73 15 319
2008 Does not provide services to public 34 40 10 11 3 0 1 75 15 1139

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 38 9 6 3 0 0 83 9 207
2017 Does not provide services to public 43 37 6 10 4 0 0 80 14 1100
2014 Provides services to public 37 42 8 9 4 0 0 79 13 235
2014 Does not provide services to public 41 39 8 8 4 0 0 80 13 1277
2011 Provides services to public 46 35 8 7 3 0 0 81 11 343
2011 Does not provide services to public 42 38 8 8 4 0 0 80 11 1666
2008 Provides services to public 39 39 8 10 4 0 0 78 13 318
2008 Does not provide services to public 39 44 9 6 2 0 0 83 8 1138

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 36 4 5 3 0 0 87 9 207
2017 Does not provide services to public 50 33 4 10 3 0 0 83 12 1101
2014 Provides services to public 44 40 6 5 4 0 0 85 9 235
2014 Does not provide services to public 45 36 7 8 3 0 0 81 11 1277
2011 Provides services to public 46 39 6 5 4 0 0 86 9 344
2011 Does not provide services to public 46 39 5 6 3 0 0 85 9 1666
2008 Provides services to public 42 41 7 7 4 0 0 83 10 319
2008 Does not provide services to public 45 40 6 6 2 0 0 86 8 1140

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 39 4 7 3 0 0 87 9 206
2017 Does not provide services to public 54 32 7 5 2 0 0 86 7 1095
2014 Provides services to public 43 35 13 6 3 0 0 78 9 235
2014 Does not provide services to public 50 34 7 5 3 0 0 85 8 1273

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 34 10 9 8 0 0 74 16 207
2017 Does not provide services to public 47 32 7 8 5 0 0 79 13 1101
2014 Provides services to public 35 37 10 11 8 0 0 72 19 235
2014 Does not provide services to public 39 30 11 12 8 0 0 69 20 1277
2011 Provides services to public 37 37 10 8 7 0 1 75 15 345
2011 Does not provide services to public 41 35 8 9 6 1 0 77 15 1664

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 24 13 14 13 3 6 56 30 206
2017 Does not provide services to public 26 22 12 13 13 3 11 56 30 1098
2014 Provides services to public 26 31 11 16 10 2 5 61 27 235
2014 Does not provide services to public 25 21 12 15 15 2 10 52 34 1277
2011 Provides services to public 28 24 12 14 16 1 6 56 32 344
2011 Does not provide services to public 25 24 10 15 14 2 9 55 34 1663
2008 Provides services to public 35 26 9 10 14 2 4 65 25 318
2008 Does not provide services to public 34 23 9 13 12 2 7 62 28 1139

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 43 11 10 3 0 0 76 13 207
2017 Does not provide services to public 34 44 7 9 5 0 0 78 14 1103
2014 Provides services to public 26 48 12 9 6 0 0 74 15 235
2014 Does not provide services to public 28 45 11 9 6 0 0 73 16 1277
2011 Provides services to public 32 41 11 10 5 0 0 73 16 345
2011 Does not provide services to public 31 42 11 11 5 0 0 73 16 1663
2008 Provides services to public 34 42 10 10 4 0 0 76 14 317
2008 Does not provide services to public 34 44 11 9 3 0 0 78 12 1134

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 36 15 14 9 1 0 62 23 207
2017 Does not provide services to public 28 37 12 12 10 0 0 66 22 1102
2014 Provides services to public 24 33 18 16 8 0 0 57 25 235
2014 Does not provide services to public 23 36 14 17 10 0 0 59 27 1276
2011 Provides services to public 22 41 11 13 12 1 0 64 25 344
2011 Does not provide services to public 25 40 13 13 9 0 0 65 22 1667

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 40 11 10 6 0 0 72 17 206
2017 Does not provide services to public 33 39 9 13 6 0 0 72 19 1102

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 37 12 6 4 0 0 77 11 207
2017 Does not provide services to public 40 39 10 7 4 0 0 79 11 1101
2014 Provides services to public 37 38 14 5 5 0 0 76 10 234
2014 Does not provide services to public 38 40 10 8 3 1 0 79 11 1275
2011 Provides services to public 34 44 9 6 5 1 0 79 11 345
2011 Does not provide services to public 35 43 9 8 3 1 0 79 12 1666
2008 Provides services to public 42 38 8 8 3 1 0 81 11 318
2008 Does not provide services to public 38 40 11 6 4 0 0 78 10 1137

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 35 13 15 12 0 0 60 27 207
2017 Does not provide services to public 31 38 11 12 8 0 0 69 20 1102

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 31 9 3 1 0 0 87 4 206
2017 Does not provide services to public 50 37 8 4 2 0 0 87 6 1104
2014 Provides services to public 56 30 8 4 2 0 0 87 6 235
2014 Does not provide services to public 60 27 8 3 1 0 0 88 4 1275
2011 Provides services to public 60 26 9 4 1 0 0 86 5 345
2011 Does not provide services to public 55 33 7 4 1 0 0 88 5 1665

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 39 13 13 10 0 0 64 23 206
2017 Does not provide services to public 32 40 9 13 6 0 0 72 19 1102
2014 Provides services to public 20 42 13 15 10 0 0 62 25 235
2014 Does not provide services to public 24 42 11 15 7 0 0 66 23 1276
2011 Provides services to public 28 39 12 11 10 0 0 67 21 343
2011 Does not provide services to public 30 40 11 13 6 0 0 71 18 1667

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 13 13 8 0 0 66 21 206
2017 Does not provide services to public 36 35 11 11 6 0 0 71 18 1104
2014 Provides services to public 26 36 18 12 8 0 0 63 20 234
2014 Does not provide services to public 30 38 11 13 7 0 0 68 21 1275

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 41 11 10 7 0 0 71 17 206
2017 Does not provide services to public 34 37 11 11 5 0 1 72 16 1103
2014 Provides services to public 27 42 13 10 8 0 0 69 18 235
2014 Does not provide services to public 28 39 14 12 6 0 0 68 18 1275
2011 Provides services to public 36 41 11 6 5 0 0 78 11 345
2011 Does not provide services to public 38 39 10 8 3 1 1 78 11 1664

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 37 14 4 2 0 0 80 6 205
2017 Does not provide services to public 39 39 10 8 4 0 0 78 12 1102
2014 Provides services to public 35 42 14 5 3 0 0 77 8 235
2014 Does not provide services to public 35 40 12 8 4 0 0 75 13 1276
2011 Provides services to public 40 40 11 7 2 0 0 80 9 345
2011 Does not provide services to public 39 41 9 8 3 0 0 80 11 1668
2008 Provides services to public 40 42 9 7 2 0 0 82 9 318
2008 Does not provide services to public 42 43 6 6 3 0 0 85 8 1136

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 35 17 10 4 0 1 70 13 207
2017 Does not provide services to public 35 37 16 7 4 0 1 72 11 1101
2014 Provides services to public 31 36 24 5 3 0 1 68 8 235
2014 Does not provide services to public 30 35 18 10 6 0 0 65 16 1277
2011 Provides services to public 35 33 19 9 4 0 0 69 12 345
2011 Does not provide services to public 31 36 18 9 6 0 0 67 15 1665
2008 Provides services to public 29 31 20 14 6 0 0 60 21 317
2008 Does not provide services to public 26 35 20 11 7 0 1 62 18 1139

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 29 32 17 8 1 1 26 42 207
2017 Does not provide services to public 11 24 38 18 7 1 2 25 35 1099
2014 Provides services to public 13 32 31 16 5 1 2 21 47 235
2014 Does not provide services to public 12 29 35 17 5 1 1 22 42 1274
2011 Provides services to public 18 31 29 15 6 0 1 21 50 344
2011 Does not provide services to public 13 27 35 14 7 1 2 22 41 1659
2008 Provides services to public 11 31 32 16 7 1 2 24 43 316
2008 Does not provide services to public 9 30 37 16 6 1 1 22 40 1136

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 22 25 24 11 2 1 36 38 207
2017 Does not provide services to public 11 19 29 23 14 2 2 38 31 1091
2014 Provides services to public 11 25 31 19 8 3 3 29 38 235
2014 Does not provide services to public 14 24 30 19 10 2 1 30 39 1272
2011 Provides services to public 16 24 27 21 10 2 1 31 41 343
2011 Does not provide services to public 14 21 29 20 11 2 3 33 37 1659
2008 Provides services to public 14 22 28 19 11 2 3 32 38 319
2008 Does not provide services to public 12 22 28 22 12 2 2 36 35 1137

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 21 31 10 5 1 1 15 53 207
2017 Does not provide services to public 22 28 30 11 7 1 2 18 51 1097
2014 Provides services to public 39 28 18 7 4 1 2 11 70 235
2014 Does not provide services to public 35 29 22 8 4 1 1 13 65 1272
2011 Provides services to public 42 23 19 10 4 1 1 14 66 342
2011 Does not provide services to public 33 27 23 9 5 1 3 15 62 1660
2008 Provides services to public 31 25 21 12 7 1 3 20 57 316
2008 Does not provide services to public 26 28 25 12 6 1 2 19 56 1137

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 18 29 31 11 1 1 43 27 206
2017 Does not provide services to public 10 19 34 24 12 0 2 36 29 1092
2014 Provides services to public 14 22 31 21 10 1 2 31 37 235
2014 Does not provide services to public 14 24 30 22 8 0 1 30 39 1273
2011 Provides services to public 16 19 31 23 8 1 1 32 36 344
2011 Does not provide services to public 14 22 30 21 10 1 2 32 37 1657
2008 Provides services to public 14 18 32 21 11 1 2 34 33 317
2008 Does not provide services to public 13 19 31 23 11 1 2 35 33 1136

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 28 20 16 11 0 2 28 52 207
2017 Does not provide services to public 20 23 27 15 11 2 2 27 45 1094
2014 Provides services to public 23 29 25 10 10 0 3 20 54 235
2014 Does not provide services to public 25 27 25 14 7 1 2 22 53 1272
2011 Provides services to public 23 22 29 13 8 1 3 23 47 344
2011 Does not provide services to public 20 24 27 16 8 1 3 25 46 1661
2008 Provides services to public 15 26 25 17 11 1 4 30 43 315
2008 Does not provide services to public 15 23 28 19 11 1 3 31 39 1137

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 22 30 19 12 2 3 33 36 207
2017 Does not provide services to public 12 19 27 23 14 2 3 39 32 1096
2014 Provides services to public 14 14 31 23 11 3 4 37 30 235
2014 Does not provide services to public 13 19 29 22 12 1 4 36 34 1272
2011 Provides services to public 16 19 26 20 11 3 5 33 39 343
2011 Does not provide services to public 13 18 29 20 12 2 4 35 34 1659
2008 Provides services to public 17 24 26 15 14 1 3 30 43 317
2008 Does not provide services to public 16 23 26 18 12 2 3 32 41 1136

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 24 33 12 7 1 2 19 47 205
2017 Does not provide services to public 18 28 30 12 7 2 3 20 48 1098
2014 Provides services to public 27 25 24 14 5 1 4 20 55 235
2014 Does not provide services to public 28 28 26 10 5 1 2 16 57 1274
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 16 5 5 4 1 3 85 10 205
2017 Does not provide services to public 72 13 5 4 3 0 3 88 7 1102
2014 Provides services to public 64 18 4 7 5 0 2 84 12 235
2014 Does not provide services to public 75 11 5 3 3 0 3 88 7 1277
2011 Provides services to public 64 16 4 6 7 0 4 83 13 345
2011 Does not provide services to public 72 14 4 4 3 0 3 89 7 1662
2008 Provides services to public 66 15 4 4 6 1 4 85 10 319
2008 Does not provide services to public 70 12 4 4 5 0 5 87 9 1140

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 30 12 9 12 5 6 63 23 206
2017 Does not provide services to public 27 30 13 12 9 4 5 62 23 1103
2014 Provides services to public 27 35 12 7 10 3 6 68 19 235
2014 Does not provide services to public 31 30 13 13 8 3 2 64 23 1277

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 28 12 11 9 0 0 68 20 206
2017 Does not provide services to public 43 30 7 11 8 0 0 74 19 1102
2014 Provides services to public 42 28 11 7 10 1 0 70 18 235
2014 Does not provide services to public 42 27 9 13 8 0 0 70 21 1275

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 28 12 13 8 2 1 66 21 206
2017 Does not provide services to public 37 32 10 12 6 1 1 71 19 1099
2014 Provides services to public 28 41 8 12 8 2 0 71 20 235
2014 Does not provide services to public 32 36 12 13 5 2 1 70 18 1274
2011 Provides services to public 30 35 14 11 7 3 0 67 19 343
2011 Does not provide services to public 33 36 11 11 6 2 1 71 18 1665
2008 Provides services to public 36 33 11 12 5 2 0 71 18 319
2008 Does not provide services to public 38 36 9 11 4 2 1 76 15 1137

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 29 15 11 11 8 1 60 24 207
2017 Does not provide services to public 31 29 12 12 7 8 1 66 20 1104
2014 Provides services to public 24 32 11 13 11 7 1 61 27 235
2014 Does not provide services to public 31 27 14 11 9 7 1 62 22 1272
2011 Provides services to public 31 24 13 15 10 7 0 59 27 343
2011 Does not provide services to public 34 28 11 11 9 6 1 67 21 1665
2008 Provides services to public 34 26 13 11 11 5 1 63 23 318
2008 Does not provide services to public 37 28 13 9 6 7 1 70 16 1137

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 17 15 24 14 15 2 36 46 207
2017 Does not provide services to public 14 20 16 18 13 17 4 42 38 1103
2014 Provides services to public 8 21 18 20 15 15 3 36 43 235
2014 Does not provide services to public 10 22 18 19 14 13 3 39 39 1275

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 34 7 8 6 0 0 80 13 206
2017 Does not provide services to public 48 34 8 7 3 0 0 82 10 1102
2014 Provides services to public 39 38 9 11 4 1 0 77 14 234
2014 Does not provide services to public 45 35 8 8 3 0 0 80 11 1275
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 40 9 8 7 0 0 76 15 207
2017 Does not provide services to public 42 35 8 9 6 1 0 77 15 1102
2014 Provides services to public 30 41 15 8 6 0 0 71 14 235
2014 Does not provide services to public 35 36 12 10 6 0 0 71 16 1276
2011 Provides services to public 32 33 13 12 7 0 1 67 20 345
2011 Does not provide services to public 36 37 9 11 7 0 0 73 18 1666
2008 Provides services to public 34 33 11 13 9 0 0 67 22 319
2008 Does not provide services to public 35 35 11 11 7 1 0 70 19 1138

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 34 11 10 4 1 0 74 14 207
2017 Does not provide services to public 49 29 8 8 4 1 0 80 12 1102
2014 Provides services to public 34 37 15 8 4 2 0 73 12 235
2014 Does not provide services to public 42 32 12 7 6 1 0 74 13 1275
2011 Provides services to public 39 29 14 8 8 2 1 69 17 345
2011 Does not provide services to public 44 29 10 8 6 2 0 75 14 1666
2008 Provides services to public 44 24 9 11 9 2 0 69 21 319
2008 Does not provide services to public 44 30 9 10 6 1 0 75 16 1137

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 30 10 10 7 0 0 73 17 206
2017 Does not provide services to public 44 32 9 9 6 0 0 76 15 1101
2014 Provides services to public 35 33 14 10 6 1 0 69 16 235
2014 Does not provide services to public 40 33 11 10 6 0 0 73 16 1275
2011 Provides services to public 31 37 10 12 7 1 1 70 20 344
2011 Does not provide services to public 40 34 8 9 7 1 0 75 17 1660
2008 Provides services to public 37 33 7 12 9 0 1 71 22 318
2008 Does not provide services to public 39 31 10 12 8 0 0 70 20 1138

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 11 6 1 2 1 3 90 4 206
2017 Does not provide services to public 81 10 3 2 2 0 3 93 4 1103
2014 Provides services to public 75 12 6 2 3 0 2 89 6 235
2014 Does not provide services to public 80 10 3 2 2 0 2 93 4 1275
2011 Provides services to public 71 13 5 3 6 0 2 86 9 345
2011 Does not provide services to public 80 10 3 2 2 0 3 93 4 1665
2008 Provides services to public 78 7 2 3 5 0 4 89 9 317
2008 Does not provide services to public 81 7 3 2 3 0 4 92 5 1138

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 19 6 8 6 4 4 78 16 207
2017 Does not provide services to public 53 22 7 5 5 4 3 81 11 1102
2014 Provides services to public 43 23 12 5 11 3 3 69 18 234
2014 Does not provide services to public 48 22 10 6 7 3 4 75 14 1275
2011 Provides services to public 40 24 10 10 12 2 3 67 23 345
2011 Does not provide services to public 46 27 7 8 7 2 3 77 16 1665

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 23 10 6 6 0 0 78 12 207
2017 Does not provide services to public 57 24 6 7 5 1 0 82 12 1101

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 19 12 2 7 1 0 79 9 206
2017 Does not provide services to public 61 22 8 4 4 1 0 84 8 1102

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 26 10 7 7 0 0 75 15 206
2017 Does not provide services to public 52 26 8 7 6 0 0 79 13 1102
2014 Provides services to public 46 31 9 7 8 1 0 77 14 235
2014 Does not provide services to public 44 29 11 9 6 0 0 73 16 1276
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 26 20 14 3 2 14 55 21 45
2017 Does not provide services to public 26 36 14 9 5 3 7 69 16 322
2014 Provides services to public 15 40 19 10 6 2 10 61 17 52
2014 Does not provide services to public 22 33 18 14 5 3 5 60 21 356

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 25 21 15 9 8 0 51 27 205
2017 Does not provide services to public 26 36 14 10 7 7 0 66 18 1100
2014 Provides services to public 22 33 15 12 7 10 1 62 21 234
2014 Does not provide services to public 21 34 15 13 9 8 0 59 24 1276
2011 Provides services to public 18 32 16 14 13 6 0 53 29 343
2011 Does not provide services to public 21 32 16 12 10 9 1 58 25 1662

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 24 19 18 14 1 0 48 33 207
2017 Does not provide services to public 22 37 15 13 10 3 0 60 24 1102
2014 Provides services to public 21 31 19 14 9 5 1 56 24 235
2014 Does not provide services to public 18 31 18 18 12 3 0 50 31 1276
2011 Provides services to public 17 29 20 16 15 2 0 47 32 343
2011 Does not provide services to public 19 31 16 17 14 3 0 52 32 1660
2008 Provides services to public 27 30 17 15 10 2 0 58 25 319
2008 Does not provide services to public 25 32 15 15 10 2 0 59 25 1138

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 26 17 22 17 4 0 42 40 207
2017 Does not provide services to public 17 32 18 16 11 5 0 52 29 1101
2014 Provides services to public 12 28 21 20 12 6 0 43 34 235
2014 Does not provide services to public 13 27 20 21 15 5 0 41 38 1276
2011 Provides services to public 9 28 20 17 19 6 0 40 39 344
2011 Does not provide services to public 9 29 17 24 16 5 0 40 42 1665
2008 Provides services to public 18 26 18 21 13 5 0 46 35 318
2008 Does not provide services to public 11 32 16 22 11 7 0 47 36 1136

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 18 20 18 4 0 42 40 206
2017 Does not provide services to public 21 30 15 15 14 5 0 54 30 1103
2014 Provides services to public 14 25 22 19 13 8 0 42 35 235
2014 Does not provide services to public 15 26 17 19 17 6 0 44 38 1273
2011 Provides services to public 11 30 16 18 17 8 0 45 38 345
2011 Does not provide services to public 11 29 17 19 16 9 0 43 38 1665
2008 Provides services to public 20 26 18 14 13 9 0 51 30 318
2008 Does not provide services to public 15 28 17 16 14 10 0 47 34 1139

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 25 19 19 21 4 0 39 42 207
2017 Does not provide services to public 14 31 17 22 13 2 0 46 36 1101
2014 Provides services to public 11 27 19 28 13 3 0 39 42 235
2014 Does not provide services to public 11 29 17 23 16 3 0 42 41 1276
2011 Provides services to public 9 29 18 22 18 3 0 39 42 345
2011 Does not provide services to public 9 31 16 24 17 2 0 41 43 1658
2008 Provides services to public 18 27 18 22 13 2 0 46 36 319
2008 Does not provide services to public 13 32 14 24 14 3 0 46 39 1135
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 18 13 7 3 0 61 21 207
2017 Does not provide services to public 24 40 17 12 6 1 0 64 18 1101
2014 Provides services to public 16 45 22 11 4 2 0 62 15 235
2014 Does not provide services to public 22 42 18 12 5 1 0 65 17 1276
2011 Provides services to public 21 45 14 8 9 3 0 68 18 344
2011 Does not provide services to public 23 43 14 12 6 2 0 67 19 1664

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 39 12 4 2 3 0 81 6 207
2017 Does not provide services to public 43 39 9 4 2 3 0 85 6 1099
2014 Provides services to public 35 41 14 5 2 3 0 79 7 235
2014 Does not provide services to public 42 41 10 4 1 3 0 85 5 1273
2011 Provides services to public 40 39 12 3 3 2 0 81 7 344
2011 Does not provide services to public 38 38 13 5 2 4 0 79 8 1664

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 36 16 5 4 4 1 75 9 207
2017 Does not provide services to public 36 36 11 9 4 2 1 75 13 1098
2014 Provides services to public 24 39 17 12 4 4 0 66 17 235
2014 Does not provide services to public 31 37 12 11 5 4 1 71 16 1275
2011 Provides services to public 29 36 13 6 10 6 0 69 17 344
2011 Does not provide services to public 32 34 12 10 6 5 1 70 17 1665
2008 Provides services to public 33 32 13 9 9 4 1 68 18 319
2008 Does not provide services to public 30 33 14 11 7 5 0 66 19 1138

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 18 14 7 6 1 59 22 207
2017 Does not provide services to public 24 37 17 12 6 4 1 64 19 1101
2014 Provides services to public 14 27 27 14 12 5 1 44 28 235
2014 Does not provide services to public 18 30 22 15 8 6 1 52 25 1273
2011 Provides services to public 20 34 21 8 13 4 1 56 22 341
2011 Does not provide services to public 19 35 20 13 7 5 1 58 21 1663

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 22 14 16 25 6 1 42 44 207
2017 Does not provide services to public 16 21 18 15 18 9 3 42 38 1099
2014 Provides services to public 10 16 22 18 20 12 2 31 44 235
2014 Does not provide services to public 13 17 18 20 20 9 2 34 45 1276
2011 Provides services to public 11 20 17 17 23 9 4 35 45 344
2011 Does not provide services to public 11 18 18 18 19 14 4 35 44 1664

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 16 10 6 5 2 3 77 12 207
2017 Does not provide services to public 63 18 8 5 2 1 3 85 7 1103
2014 Provides services to public 52 19 11 8 5 0 4 74 14 235
2014 Does not provide services to public 59 20 8 4 3 1 3 83 8 1274

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 18 6 3 1 5 5 89 4 207
2017 Does not provide services to public 71 16 5 2 1 2 2 91 3 1103
2014 Provides services to public 59 22 9 3 0 3 3 86 4 235
2014 Does not provide services to public 67 19 6 2 1 3 3 91 3 1276
2011 Provides services to public 63 17 7 4 3 4 2 85 8 345
2011 Does not provide services to public 69 16 7 2 1 2 3 90 3 1668
2008 Provides services to public 64 21 6 3 3 1 2 88 5 317
2008 Does not provide services to public 69 17 6 3 1 2 2 90 4 1140

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 25 15 21 15 3 0 48 37 206
2017 Does not provide services to public 22 32 15 18 12 2 0 55 30 1104
2014 Provides services to public 18 36 16 16 9 3 1 57 27 235
2014 Does not provide services to public 21 31 19 16 12 2 0 53 28 1276
2011 Provides services to public 23 33 16 13 14 1 0 57 27 345
2011 Does not provide services to public 23 33 16 15 10 2 0 58 25 1666
2008 Provides services to public 26 33 16 13 12 1 0 60 24 319
2008 Does not provide services to public 27 35 13 13 9 3 0 64 22 1136

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 16 16 19 28 3 2 33 50 203
2017 Does not provide services to public 15 23 13 21 24 1 2 40 47 1101
2014 Provides services to public 16 19 13 22 23 5 2 38 49 235
2014 Does not provide services to public 13 20 15 23 24 2 2 35 50 1276
2011 Provides services to public 14 24 14 21 25 2 0 39 47 345
2011 Does not provide services to public 14 26 15 21 20 2 1 42 42 1666
2008 Provides services to public 17 31 16 15 17 1 3 51 33 319
2008 Does not provide services to public 17 33 12 16 17 3 1 53 34 1135

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 33 22 15 9 5 0 52 26 207
2017 Does not provide services to public 20 37 20 14 6 3 0 59 21 1100

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 15 7 5 4 1 72 12 205
2017 Does not provide services to public 41 35 14 4 3 3 0 78 7 1100
2014 Provides services to public 42 32 13 4 3 5 1 78 7 234
2014 Does not provide services to public 41 33 14 4 3 5 0 78 7 1273

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 43 10 10 3 2 0 76 13 207
2017 Does not provide services to public 38 41 12 6 3 1 0 80 8 1101
2014 Provides services to public 37 36 13 3 5 5 0 78 8 235
2014 Does not provide services to public 39 36 13 6 3 3 0 77 10 1275
2011 Provides services to public 30 37 17 7 6 3 0 69 13 345
2011 Does not provide services to public 33 40 14 6 4 3 0 75 11 1666

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 33 14 9 6 0 0 72 14 207
2017 Does not provide services to public 43 38 10 5 4 0 0 81 8 1103
2014 Provides services to public 42 38 8 6 4 1 1 81 11 234
2014 Does not provide services to public 42 35 13 7 3 0 0 77 10 1272
2011 Provides services to public 37 34 14 8 6 0 0 72 14 345
2011 Does not provide services to public 39 39 11 7 4 1 0 78 11 1665
2008 Provides services to public 34 38 13 10 4 1 0 72 14 318
2008 Does not provide services to public 38 38 12 7 4 0 0 77 11 1136

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 28 20 13 9 0 0 59 21 207
2017 Does not provide services to public 33 33 17 11 6 1 0 66 17 1101
2014 Provides services to public 27 36 17 9 8 2 0 65 18 235
2014 Does not provide services to public 23 34 20 14 8 0 0 58 22 1274
2011 Provides services to public 22 34 23 11 10 1 0 56 21 344
2011 Does not provide services to public 25 36 18 12 8 1 0 62 20 1663

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 27 23 11 9 1 0 56 21 207
2017 Does not provide services to public 33 35 15 11 6 0 0 68 17 1103
2014 Provides services to public 27 36 19 10 6 2 0 65 16 235
2014 Does not provide services to public 23 35 19 16 7 0 0 58 23 1275
2011 Provides services to public 22 35 18 16 9 0 0 57 25 343
2011 Does not provide services to public 25 38 16 13 8 0 0 64 20 1662
2008 Provides services to public 28 38 14 11 9 0 0 66 20 318
2008 Does not provide services to public 31 39 13 12 5 0 0 71 17 1139

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 21 21 16 10 4 1 51 27 206
2017 Does not provide services to public 30 26 19 14 8 4 0 58 23 1103
2014 Provides services to public 27 26 22 12 9 3 1 55 22 235
2014 Does not provide services to public 25 26 18 15 11 4 1 53 28 1275
2011 Provides services to public 26 23 19 16 11 6 0 52 28 345
2011 Does not provide services to public 27 27 18 12 11 4 0 57 25 1663
2008 Provides services to public 29 27 16 13 10 5 0 59 24 318
2008 Does not provide services to public 31 27 17 14 7 4 0 60 22 1139
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 27 39 34 207
2017 Does not provide services to public 35 30 34 1101
2014 Provides services to public 26 34 40 235
2014 Does not provide services to public 33 31 36 1275
2011 Provides services to public 31 33 36 343
2011 Does not provide services to public 31 32 37 1667

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 16 8 40 11 10 14 58
2017 Does not provide services to public 11 23 41 5 15 6 400
2014 Provides services to public 10 17 61 6 9999 5 63
2014 Does not provide services to public 10 29 41 10 9999 9 438
2011 Provides services to public 9 21 40 14 9999 16 108
2011 Does not provide services to public 9 28 41 11 9999 11 533
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 207
2017 Does not provide services to public 17 83 1100
2014 Provides services to public 23 77 235
2014 Does not provide services to public 21 79 1275

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 43
2017 Does not provide services to public 46 197
2014 Provides services to public 43 54
2014 Does not provide services to public 45 267

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 66 43
2017 Does not provide services to public 65 197
2014 Provides services to public 73 54
2014 Does not provide services to public 71 267

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 197
2014 Does not provide services to public 9 267

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 43
2017 Does not provide services to public 0 197
2014 Provides services to public 0 54
2014 Does not provide services to public 0 267

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 197
2014 Does not provide services to public 5 267

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 43
2017 Does not provide services to public 3 197
2014 Does not provide services to public 3 267

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 197
2014 Does not provide services to public 7 267

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 43
2017 Does not provide services to public 39 197
2014 Provides services to public 37 54
2014 Does not provide services to public 37 267

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 43
2017 Does not provide services to public 46 197
2014 Provides services to public 52 54
2014 Does not provide services to public 51 267

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 43
2017 Does not provide services to public 52 197
2014 Provides services to public 46 54
2014 Does not provide services to public 52 267

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 43
2017 Does not provide services to public 46 197
2014 Provides services to public 37 54
2014 Does not provide services to public 36 267

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 43
2017 Does not provide services to public 38 197
2014 Provides services to public 27 54
2014 Does not provide services to public 34 267

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 43
2017 Does not provide services to public 53 197
2014 Provides services to public 60 54
2014 Does not provide services to public 53 267

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 43
2017 Does not provide services to public 31 197
2014 Provides services to public 38 54
2014 Does not provide services to public 29 267

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 197

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 197
2014 Does not provide services to public 8 267

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 43
2017 Does not provide services to public 6 197
2014 Does not provide services to public 8 267

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 43
2017 Does not provide services to public 52 197
2014 Provides services to public 51 54
2014 Does not provide services to public 41 267

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 43
2017 Does not provide services to public 18 197
2014 Provides services to public 37 54
2014 Does not provide services to public 24 267

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 43
2017 Does not provide services to public 17 197
2014 Provides services to public 12 54
2014 Does not provide services to public 15 267

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 43
2017 Does not provide services to public 58 196
2014 Provides services to public 47 54
2014 Does not provide services to public 49 267

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 43
2017 Does not provide services to public 30 196
2014 Provides services to public 32 54
2014 Does not provide services to public 24 267

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 43
2017 Does not provide services to public 10 196
2014 Provides services to public 10 54
2014 Does not provide services to public 9 267

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 43
2017 Does not provide services to public 18 196
2014 Provides services to public 25 54
2014 Does not provide services to public 17 267

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 196
2014 Provides services to public 23 54
2014 Does not provide services to public 11 267

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 196
2014 Does not provide services to public 4 267

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 43
2017 Does not provide services to public 12 196
2014 Provides services to public 20 54
2014 Does not provide services to public 15 267

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 43
2017 Does not provide services to public 14 196
2014 Provides services to public 17 54
2014 Does not provide services to public 12 267

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 43
2017 Does not provide services to public 23 196
2014 Provides services to public 29 54
2014 Does not provide services to public 28 267

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 189
2014 Provides services to public 10 51
2014 Does not provide services to public 5 254

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 41
2017 Does not provide services to public 16 189
2014 Does not provide services to public 14 254

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 189
2014 Provides services to public 10 51
2014 Does not provide services to public 6 254

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 41
2017 Does not provide services to public 8 189
2014 Does not provide services to public 5 254

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 41
2017 Does not provide services to public 12 189
2014 Provides services to public 16 51
2014 Does not provide services to public 6 254

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 189
2014 Provides services to public 16 51
2014 Does not provide services to public 12 254

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 41
2017 Does not provide services to public 18 189
2014 Does not provide services to public 16 254

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 189
2014 Does not provide services to public 8 254

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 41
2017 Does not provide services to public 15 189
2014 Provides services to public 20 51
2014 Does not provide services to public 11 254

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 41
2017 Does not provide services to public 30 189
2014 Provides services to public 31 51
2014 Does not provide services to public 31 254

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 189
2014 Does not provide services to public 7 254

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 41
2017 Does not provide services to public 46 189
2014 Provides services to public 58 51
2014 Does not provide services to public 53 254

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 41
2014 Provides services to public 0 51
2014 Does not provide services to public 2 254

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 41
2017 Does not provide services to public 57 189
2014 Provides services to public 53 51
2014 Does not provide services to public 60 254

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 41
2017 Does not provide services to public 15 189
2014 Does not provide services to public 11 254

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 92 8 43
2017 Does not provide services to public 93 7 197

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 16 20 9 9 25 6 45 26 207
2017 Does not provide services to public 14 16 17 10 9 25 8 46 29 1104
2014 Provides services to public 13 14 21 9 8 27 7 42 26 235
2014 Does not provide services to public 10 14 21 11 9 27 7 37 30 1276

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 19 6 6 8 1 65 14 206
2017 Does not provide services to public 28 30 18 8 7 8 1 64 16 1102
2014 Provides services to public 20 26 20 10 6 15 3 57 19 235
2014 Does not provide services to public 19 25 22 11 7 15 2 52 21 1276
2011 Provides services to public 24 34 23 7 6 6 0 62 14 344
2011 Does not provide services to public 26 33 17 8 4 11 0 66 15 1665
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 51 10 5 2 0 5 83 7 206
2017 Does not provide services to public 28 48 8 6 3 2 5 82 9 1103
2014 Provides services to public 23 53 10 9 1 2 1 79 10 233
2014 Does not provide services to public 22 54 9 7 3 2 5 81 10 1273
2011 Provides services to public 23 51 9 9 3 1 3 78 13 345
2011 Does not provide services to public 22 51 9 9 3 2 4 77 13 1662
2008 Provides services to public 25 51 11 7 2 2 2 79 9 319
2008 Does not provide services to public 23 44 11 10 5 2 4 72 16 1139

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 20 24 8 6 24 8 44 21 206
2017 Does not provide services to public 9 19 22 8 4 29 9 46 19 1097
2014 Provides services to public 8 23 24 8 7 20 11 45 21 235
2014 Does not provide services to public 5 18 26 9 6 28 9 36 22 1273
2011 Provides services to public 6 20 25 8 8 26 6 38 25 344
2011 Does not provide services to public 6 17 25 9 4 31 8 38 22 1661

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 30 11 4 2 6 5 80 8 207
2017 Does not provide services to public 40 28 11 3 2 12 5 82 5 1103
2014 Provides services to public 28 39 15 4 4 10 1 74 9 235
2014 Does not provide services to public 32 30 15 4 2 13 5 75 7 1272
2011 Provides services to public 31 30 13 5 4 12 3 74 11 345
2011 Does not provide services to public 35 29 10 4 3 14 4 79 9 1663
2008 Provides services to public 34 34 12 5 2 10 3 78 8 319
2008 Does not provide services to public 33 31 14 4 2 12 4 76 7 1137

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 31 18 8 5 8 5 64 15 205
2017 Does not provide services to public 29 29 14 5 2 15 5 73 9 1102
2014 Provides services to public 20 34 18 7 5 16 0 65 13 235
2014 Does not provide services to public 21 31 18 5 3 17 5 66 11 1272
2011 Provides services to public 22 30 15 5 5 18 4 66 14 344
2011 Does not provide services to public 24 28 14 5 3 20 5 70 11 1656
2008 Provides services to public 34 30 13 9 4 7 2 71 15 319
2008 Does not provide services to public 33 28 14 7 3 10 5 71 12 1136
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 8 92 207
2017 Does not provide services to public 7 93 1101
2014 Provides services to public 11 89 235
2014 Does not provide services to public 8 92 1273

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 16
2017 Does not provide services to public 31 79
2014 Provides services to public 40 25
2014 Does not provide services to public 37 104

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 69 16
2017 Does not provide services to public 86 79
2014 Provides services to public 78 25
2014 Does not provide services to public 90 104

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 0 79
2014 Provides services to public 0 25
2014 Does not provide services to public 0 104

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 79
2014 Does not provide services to public 5 104

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 79
2014 Provides services to public 0 25
2014 Does not provide services to public 7 104

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 80
2014 Does not provide services to public 23 104

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 80
2014 Does not provide services to public 15 104

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 80
2014 Does not provide services to public 15 104

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 80
2014 Provides services to public 33 24
2014 Does not provide services to public 29 104

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 80
2014 Provides services to public 24 24
2014 Does not provide services to public 24 104

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 0 80

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 6 80
2014 Does not provide services to public 10 104

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 11 80
2014 Provides services to public 30 24
2014 Does not provide services to public 19 104

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 0 80

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 80
2014 Does not provide services to public 14 104

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 80
2014 Provides services to public 0 24
2014 Does not provide services to public 0 104

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 80
2014 Does not provide services to public 34 104

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 16
2017 Does not provide services to public 30 79
2014 Provides services to public 48 25
2014 Does not provide services to public 18 105

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 16
2017 Does not provide services to public 16 79
2014 Provides services to public 20 25
2014 Does not provide services to public 10 105

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 79
2014 Does not provide services to public 5 105

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 79
2014 Provides services to public 27 25
2014 Does not provide services to public 17 105

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2014 Does not provide services to public 6 105

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 7 79

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2014 Does not provide services to public 7 105

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 79
2014 Does not provide services to public 10 105

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 16
2017 Does not provide services to public 53 79
2014 Provides services to public 37 25
2014 Does not provide services to public 57 105

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 74
2014 Does not provide services to public 14 101

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 7 74

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 6 74
2014 Does not provide services to public 9 101

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 7 74
2014 Does not provide services to public 11 101

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 74
2014 Does not provide services to public 10 101

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 74
2014 Does not provide services to public 13 101

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 30 74
2014 Does not provide services to public 29 101

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 48 74
2014 Provides services to public 45 24
2014 Does not provide services to public 52 101

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2014 Provides services to public 0 24

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 16
2017 Does not provide services to public 62 74
2014 Provides services to public 67 24
2014 Does not provide services to public 68 101

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 74

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 74
2014 Does not provide services to public 15 101

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 93 7 16
2017 Does not provide services to public 96 4 81

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 13 21 4 3 35 6 53 11 207
2017 Does not provide services to public 16 13 18 4 3 36 9 53 14 1103
2014 Provides services to public 15 14 24 5 2 31 9 48 12 235
2014 Does not provide services to public 10 14 22 4 3 38 7 45 14 1275

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 27 20 4 2 15 2 69 7 207
2017 Does not provide services to public 31 32 15 4 3 13 1 74 8 1102
2014 Provides services to public 19 30 21 5 2 20 3 64 9 235
2014 Does not provide services to public 22 27 21 5 3 20 2 63 10 1272
2011 Provides services to public 33 35 16 2 5 9 0 76 7 345
2011 Does not provide services to public 32 36 14 3 2 14 0 78 6 1662
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 18 22 20 22 0 2 34 43 206
2017 Does not provide services to public 19 26 20 13 19 1 2 46 34 1102

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 28 24 16 13 0 1 46 30 207
2017 Does not provide services to public 19 30 24 15 11 0 1 49 27 1100

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 28 23 14 7 0 2 55 22 204
2017 Does not provide services to public 25 30 23 14 8 0 1 55 22 1102

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 16 30 19 21 0 1 29 41 207
2017 Does not provide services to public 19 26 23 17 14 0 2 45 31 1101

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 30 15 7 6 1 5 71 14 205
2017 Does not provide services to public 43 26 14 6 5 1 5 73 12 1101

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 28 20 19 11 0 1 51 30 205
2017 Does not provide services to public 26 31 23 12 8 0 1 57 20 1097

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 26 23 19 10 0 1 48 29 204
2017 Does not provide services to public 22 32 23 14 7 1 1 56 21 1097

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 27 21 19 10 0 2 49 30 205
2017 Does not provide services to public 19 33 26 14 8 0 1 52 22 1098

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 30 19 17 13 1 1 51 30 205
2017 Does not provide services to public 27 29 20 14 9 0 1 56 23 1096

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 32 23 11 6 0 3 60 17 205
2017 Does not provide services to public 32 31 20 10 4 1 1 65 15 1098

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 27 14 7 5 0 3 73 12 207
2017 Does not provide services to public 49 27 14 5 3 0 2 77 8 1100

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 17 6 4 4 2 3 85 8 207
2017 Does not provide services to public 72 13 5 4 4 0 3 87 8 1103

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 31 8 4 3 1 3 83 8 206
2017 Does not provide services to public 55 28 9 4 1 0 2 85 6 1099

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 23 10 7 6 1 2 76 13 206
2017 Does not provide services to public 55 21 11 6 5 0 2 77 11 1103

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 12 5 3 1 0 33 88 5 206
2017 Does not provide services to public 55 15 5 2 1 0 22 90 4 1101

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 25 4 3 2 0 7 91 5 205
2017 Does not provide services to public 69 17 5 2 1 0 6 92 2 1100

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 19 4 5 9 0 4 81 15 207
2017 Does not provide services to public 66 15 7 4 4 0 4 85 8 1100

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 23 11 4 3 0 5 81 8 205
2017 Does not provide services to public 51 28 12 4 2 0 2 81 6 1099

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 31 39 15 7 1 1 38 23 206
2017 Does not provide services to public 10 33 39 14 5 0 0 43 19 1104

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 19 44 21 5 1 1 26 29 206
2017 Does not provide services to public 8 19 41 24 8 0 0 32 27 1101

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 43 11 8 5 3 0 76 13 207
2017 Does not provide services to public 33 44 10 8 3 2 0 78 11 1100

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 41 16 16 12 2 0 56 28 207
2017 Does not provide services to public 20 41 13 17 8 1 0 62 25 1103
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 207
2017 Does not provide services to public 20 80 1104
2014 Provides services to public 19 81 234
2014 Does not provide services to public 19 81 1276

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 80 20 42
2017 Does not provide services to public 82 18 227
2014 Provides services to public 74 26 45
2014 Does not provide services to public 79 21 247

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 36 13 3 0 0 3 83 4 34
2017 Does not provide services to public 57 27 5 5 4 1 2 86 9 187
2014 Provides services to public 50 34 3 9 4 0 0 84 13 34
2014 Does not provide services to public 51 34 6 6 3 0 0 84 9 195
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 19 23 12 17 3 0 26 74 207
2017 Does not provide services to public 27 26 20 10 14 3 1 27 73 1102

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 148
2017 Does not provide services to public 21 775

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 148
2017 Does not provide services to public 33 775

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 148
2017 Does not provide services to public 23 775

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 148
2017 Does not provide services to public 45 775

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 148
2017 Does not provide services to public 8 775

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 148
2017 Does not provide services to public 38 775

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 3 32 24 9 5 27 145
2017 Does not provide services to public 3 44 20 11 6 16 754

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 13 13 20 36 2 8 23 62 147
2017 Does not provide services to public 12 22 18 17 22 2 7 38 43 776

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 8 8 20 60 1 2 10 82 148
2017 Does not provide services to public 2 7 10 20 53 2 5 10 79 776
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