2017 Public Service Employee Survey Results for Social Sciences and Humanities Research Council by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 58 42 0 0 0 0 0 100 0 19
2017 Non-visible minority 36 49 5 9 1 0 0 85 10 151
2014 Visible minority 33 61 6 0 0 0 0 94 0 18
2014 Non-visible minority 34 49 5 10 1 0 0 84 11 148

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 69 16 5 11 0 0 0 84 11 19
2017 Non-visible minority 66 24 5 5 1 0 0 90 5 150
2014 Visible minority 33 44 0 11 6 6 0 82 18 18
2014 Non-visible minority 68 24 3 1 3 0 0 93 4 148

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 47 31 0 11 11 0 0 79 21 19
2017 Non-visible minority 67 24 5 4 1 0 0 91 5 151
2014 Visible minority 28 44 6 17 6 0 0 72 22 18
2014 Non-visible minority 55 27 8 5 4 0 1 82 10 148

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 47 5 5 0 0 0 89 5 19
2017 Non-visible minority 60 30 4 3 3 0 0 90 6 150
2014 Visible minority 28 56 6 11 0 0 0 83 11 18
2014 Non-visible minority 57 30 6 5 2 0 0 86 7 148

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 21 58 16 5 0 0 0 79 5 19
2017 Non-visible minority 35 43 8 7 5 0 1 80 12 151
2014 Visible minority 17 44 17 6 11 0 6 65 18 18
2014 Non-visible minority 26 44 13 14 3 0 1 70 17 148

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 47 42 11 0 0 0 0 89 0 19
2017 Non-visible minority 43 40 9 6 3 0 0 83 9 151
2014 Visible minority 28 44 11 6 11 0 0 72 17 18
2014 Non-visible minority 39 36 13 7 4 0 0 76 12 148

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 53 26 16 5 0 0 0 79 5 19
2017 Non-visible minority 51 35 5 7 1 0 0 87 8 151
2014 Visible minority 33 33 11 11 11 0 0 67 22 18
2014 Non-visible minority 50 33 5 8 3 0 0 83 11 148

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 47 42 11 0 0 0 0 89 0 19
2017 Non-visible minority 54 40 3 2 1 0 0 94 3 151
2014 Visible minority 22 56 22 0 0 0 0 78 0 18
2014 Non-visible minority 58 26 7 7 0 1 1 86 7 148

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 32 47 10 11 0 0 0 79 11 19
2017 Non-visible minority 53 29 9 5 5 0 0 82 9 151
2014 Visible minority 33 28 17 17 6 0 0 61 22 18
2014 Non-visible minority 49 29 11 7 4 0 1 78 11 148

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 31 42 5 5 0 0 16 87 6 19
2017 Non-visible minority 34 25 10 9 6 1 14 70 18 151
2014 Visible minority 17 17 17 17 22 6 6 38 44 18
2014 Non-visible minority 27 23 10 14 11 1 14 59 29 148

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 32 58 11 0 0 0 0 89 0 19
2017 Non-visible minority 39 42 10 5 5 0 0 81 9 151
2014 Visible minority 6 50 17 17 11 0 0 56 28 18
2014 Non-visible minority 38 40 10 8 4 0 0 78 12 148

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 31 53 11 5 0 0 0 84 5 19
2017 Non-visible minority 38 34 9 11 9 0 0 71 19 151
2014 Visible minority 6 22 50 17 6 0 0 28 22 18
2014 Non-visible minority 33 38 12 10 7 1 0 71 17 148

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 22 72 6 0 0 0 0 94 0 18
2017 Non-visible minority 38 42 6 9 5 0 0 80 14 151

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 47 11 0 0 0 0 89 0 19
2017 Non-visible minority 53 34 5 5 3 0 0 87 7 150
2014 Visible minority 22 44 17 17 0 0 0 67 17 18
2014 Non-visible minority 55 30 7 5 2 1 0 86 7 148

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 26 53 21 0 0 0 0 79 0 19
2017 Non-visible minority 40 32 11 11 7 0 0 72 17 151

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 53 37 10 0 0 0 0 90 0 19
2017 Non-visible minority 60 30 8 2 0 0 0 90 2 150
2014 Visible minority 33 50 17 0 0 0 0 83 0 18
2014 Non-visible minority 60 30 9 1 0 0 0 90 1 148

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 58 26 5 0 0 0 68 5 19
2017 Non-visible minority 39 38 14 6 3 1 0 77 9 150
2014 Visible minority 11 28 28 17 17 0 0 39 33 18
2014 Non-visible minority 34 39 9 13 3 1 0 74 16 148

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 21 47 26 5 0 0 0 68 5 19
2017 Non-visible minority 42 36 11 7 4 0 0 78 11 150
2014 Visible minority 17 28 17 22 17 0 0 44 39 18
2014 Non-visible minority 45 32 11 8 4 1 0 77 12 148

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 26 63 11 0 0 0 0 89 0 19
2017 Non-visible minority 36 40 13 5 5 1 1 77 10 150
2014 Visible minority 6 61 17 0 17 0 0 67 17 18
2014 Non-visible minority 41 39 9 8 3 0 0 80 11 147

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 37 53 11 0 0 0 0 89 0 19
2017 Non-visible minority 45 38 11 2 3 0 0 83 5 150
2014 Visible minority 28 33 22 11 6 0 0 61 17 18
2014 Non-visible minority 45 34 14 3 3 0 0 80 7 148

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 32 53 11 5 0 0 0 84 5 19
2017 Non-visible minority 41 35 12 10 1 0 0 76 12 151
2014 Visible minority 22 56 17 6 0 0 0 78 6 18
2014 Non-visible minority 33 37 22 4 3 0 1 71 7 148

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 11 58 10 5 0 11 17 18 19
2017 Non-visible minority 5 17 42 23 12 0 1 35 22 151
2014 Visible minority 11 22 39 11 6 6 6 19 38 18
2014 Non-visible minority 3 24 38 25 7 1 2 32 28 146

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 11 16 42 11 0 11 59 24 19
2017 Non-visible minority 7 15 26 26 18 5 2 48 24 151
2014 Visible minority 17 11 28 22 6 6 11 33 33 18
2014 Non-visible minority 7 16 29 27 18 1 1 46 23 146

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 21 42 16 5 0 11 24 29 19
2017 Non-visible minority 11 27 35 16 6 3 1 23 40 151
2014 Visible minority 17 22 22 22 6 6 6 31 44 18
2014 Non-visible minority 11 25 35 17 9 1 2 27 37 146

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 0 11 37 37 11 0 5 50 11 19
2017 Non-visible minority 3 14 36 32 14 1 0 46 17 151
2014 Visible minority 6 17 33 28 17 0 0 44 22 18
2014 Non-visible minority 4 12 39 33 11 0 1 44 16 146

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 0 21 53 10 16 0 0 26 21 19
2017 Non-visible minority 14 22 32 16 13 1 1 30 37 150
2014 Visible minority 17 22 33 22 6 0 0 28 39 18
2014 Non-visible minority 20 28 26 12 8 3 3 21 51 147

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 21 16 42 5 5 0 50 33 19
2017 Non-visible minority 8 27 29 22 11 2 2 34 36 151
2014 Visible minority 11 17 39 11 6 11 6 20 33 18
2014 Non-visible minority 10 22 30 22 14 1 1 37 32 145

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 0 11 58 21 5 0 5 28 11 19
2017 Non-visible minority 6 19 47 17 10 1 0 27 25 151
2014 Visible minority 17 11 33 11 11 11 6 27 33 18
2014 Non-visible minority 8 21 39 21 6 3 1 28 31 147
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 63 26 0 11 0 0 0 89 11 19
2017 Non-visible minority 73 22 3 1 0 0 0 95 1 151
2014 Visible minority 39 50 0 11 0 0 0 89 11 18
2014 Non-visible minority 79 17 0 3 1 0 0 96 4 148

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 26 53 21 0 0 0 0 79 0 19
2017 Non-visible minority 31 33 11 10 7 5 3 70 19 151
2014 Visible minority 11 44 28 0 0 11 6 67 0 18
2014 Non-visible minority 38 29 13 9 5 2 3 71 15 148

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 32 42 21 5 0 0 0 74 5 19
2017 Non-visible minority 42 33 7 10 7 0 0 76 17 151
2014 Visible minority 22 39 33 0 6 0 0 61 6 18
2014 Non-visible minority 47 28 8 9 7 0 0 76 16 148

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 28 50 11 11 0 0 0 78 11 18
2017 Non-visible minority 35 40 9 12 4 1 0 75 16 150
2014 Visible minority 11 50 6 11 11 11 0 69 25 18
2014 Non-visible minority 41 34 9 11 3 1 1 76 14 148

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 21 42 11 16 0 11 0 71 18 19
2017 Non-visible minority 37 27 10 10 9 7 0 69 20 151
2014 Visible minority 11 22 33 17 11 6 0 35 29 18
2014 Non-visible minority 39 26 14 9 7 4 1 69 17 148

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 0 31 26 16 0 26 0 43 21 19
2017 Non-visible minority 17 18 18 16 11 18 3 44 34 151
2014 Visible minority 11 22 11 17 11 28 0 46 38 18
2014 Non-visible minority 11 21 18 20 16 13 1 37 41 148

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 53 47 0 0 0 0 0 100 0 19
2017 Non-visible minority 53 30 6 5 5 0 0 83 11 151
2014 Visible minority 44 44 6 6 0 0 0 89 6 18
2014 Non-visible minority 57 35 3 3 3 0 0 92 5 148
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 42 16 0 0 0 0 84 0 19
2017 Non-visible minority 45 36 6 7 5 0 1 82 12 151
2014 Visible minority 22 56 6 6 11 0 0 78 17 18
2014 Non-visible minority 52 29 10 4 5 1 0 81 9 147

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 53 21 26 0 0 0 0 74 0 19
2017 Non-visible minority 50 33 7 3 5 1 1 84 8 151
2014 Visible minority 22 33 17 11 6 11 0 63 19 18
2014 Non-visible minority 49 26 11 5 4 3 1 79 10 148

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 42 16 0 0 0 0 84 0 19
2017 Non-visible minority 56 29 5 4 5 1 1 86 10 151
2014 Visible minority 33 39 17 0 6 6 0 76 6 18
2014 Non-visible minority 45 34 5 9 4 2 0 81 14 148

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 68 26 0 0 5 0 0 95 5 19
2017 Non-visible minority 83 14 2 1 0 0 0 97 1 151
2014 Visible minority 65 24 0 12 0 0 0 88 12 17
2014 Non-visible minority 89 8 2 1 1 0 0 97 1 148

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 42 5 0 0 0 11 94 0 19
2017 Non-visible minority 56 21 2 4 9 3 4 84 14 151
2014 Visible minority 22 28 22 6 6 11 6 60 13 18
2014 Non-visible minority 51 22 9 4 6 4 4 79 11 148

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 58 31 11 0 0 0 0 89 0 19
2017 Non-visible minority 61 22 5 5 5 1 1 84 10 151

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 63 26 11 0 0 0 0 89 0 19
2017 Non-visible minority 56 28 7 3 5 1 1 86 8 151

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 63 21 16 0 0 0 0 84 0 19
2017 Non-visible minority 55 26 10 3 5 0 1 82 8 151
2014 Visible minority 33 28 28 6 6 0 0 61 11 18
2014 Non-visible minority 60 26 5 5 3 1 1 87 8 148
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-visible minority 32 30 18 5 2 4 10 72 8 54
2014 Non-visible minority 42 38 2 4 2 11 0 90 8 45

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 22 39 22 0 6 11 0 69 6 18
2017 Non-visible minority 37 33 11 9 4 5 1 75 14 151
2014 Visible minority 6 50 17 6 6 17 0 67 13 18
2014 Non-visible minority 33 35 15 8 5 3 1 70 14 147

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 17 55 17 6 0 6 0 76 6 18
2017 Non-visible minority 29 44 11 6 7 2 1 76 13 151
2014 Visible minority 11 39 28 6 6 11 0 56 13 18
2014 Non-visible minority 30 41 10 12 5 1 0 72 17 147

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 6 55 11 0 6 22 0 79 7 18
2017 Non-visible minority 19 42 19 8 4 6 1 67 13 151
2014 Visible minority 0 50 22 6 6 17 0 60 13 18
2014 Non-visible minority 24 34 16 15 7 5 0 61 23 147

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 6 39 39 6 6 6 0 47 12 18
2017 Non-visible minority 30 28 13 11 10 7 1 63 23 151
2014 Visible minority 17 28 11 6 17 22 0 57 29 18
2014 Non-visible minority 27 23 20 18 10 3 0 51 29 147

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 6 67 17 11 0 0 0 72 11 18
2017 Non-visible minority 13 42 16 14 9 4 1 59 24 151
2014 Visible minority 6 61 0 11 11 11 0 75 25 18
2014 Non-visible minority 18 38 17 17 8 1 0 57 26 147
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 37 47 16 0 0 0 0 84 0 19
2017 Non-visible minority 39 40 15 6 1 0 0 79 7 151
2014 Visible minority 33 44 17 6 0 0 0 78 6 18
2014 Non-visible minority 42 43 8 6 0 1 0 86 6 148

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 37 53 5 5 0 0 0 89 5 19
2017 Non-visible minority 45 43 7 2 0 3 0 90 2 151
2014 Visible minority 22 56 11 0 0 11 0 88 0 18
2014 Non-visible minority 53 37 5 3 0 2 0 91 3 148

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 32 31 21 16 0 0 0 63 16 19
2017 Non-visible minority 29 45 15 5 3 2 1 76 8 151
2014 Visible minority 28 39 22 6 0 0 6 71 6 18
2014 Non-visible minority 45 35 5 8 3 3 1 83 12 148

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 37 16 5 5 26 0 64 14 19
2017 Non-visible minority 23 40 19 6 5 6 1 68 12 150
2014 Visible minority 17 22 22 6 22 11 0 44 31 18
2014 Non-visible minority 30 36 20 7 3 4 0 69 11 148

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 26 32 21 0 16 0 37 25 19
2017 Non-visible minority 19 24 18 9 14 9 6 51 27 151
2014 Visible minority 11 17 17 17 28 6 6 31 50 18
2014 Non-visible minority 18 23 16 11 14 13 6 50 31 148

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 47 42 0 5 0 0 5 94 6 19
2017 Non-visible minority 65 26 6 3 0 0 0 91 3 151
2014 Visible minority 39 44 6 6 0 6 0 88 6 18
2014 Non-visible minority 67 24 5 2 0 1 1 93 2 148

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 63 32 5 0 0 0 0 95 0 19
2017 Non-visible minority 72 19 5 1 1 2 1 93 2 151
2014 Visible minority 44 28 17 6 0 6 0 76 6 18
2014 Non-visible minority 67 23 4 3 1 1 1 92 3 148

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 16 31 37 16 0 0 0 47 16 19
2017 Non-visible minority 25 37 10 15 10 3 0 65 25 151
2014 Visible minority 17 22 11 33 11 6 0 41 47 18
2014 Non-visible minority 25 27 15 19 11 2 1 54 31 148

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 31 26 26 11 0 0 37 37 19
2017 Non-visible minority 20 19 10 25 22 5 1 41 49 150
2014 Visible minority 11 22 22 6 39 0 0 33 44 18
2014 Non-visible minority 14 17 9 33 22 3 3 33 58 148

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 53 32 5 0 0 0 63 5 19
2017 Non-visible minority 25 38 19 12 4 1 0 65 16 151

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 21 21 26 21 5 5 0 44 28 19
2017 Non-visible minority 35 37 14 9 3 1 0 73 13 151
2014 Visible minority 17 33 22 6 22 0 0 50 28 18
2014 Non-visible minority 51 25 9 5 1 7 1 82 7 148

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 21 37 32 11 0 0 0 58 11 19
2017 Non-visible minority 36 40 15 7 1 2 0 77 8 151
2014 Visible minority 17 44 33 0 0 6 0 65 0 18
2014 Non-visible minority 51 31 9 4 2 3 1 85 6 148

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 53 31 11 5 0 0 0 84 5 19
2017 Non-visible minority 50 34 7 6 3 0 0 84 9 151
2014 Visible minority 39 39 22 0 0 0 0 78 0 18
2014 Non-visible minority 59 30 7 1 1 1 0 91 2 148

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 47 37 11 5 0 0 0 84 5 19
2017 Non-visible minority 43 37 11 3 6 0 0 80 9 151
2014 Visible minority 28 28 28 11 6 0 0 56 17 18
2014 Non-visible minority 43 35 9 7 5 1 0 79 12 148

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 37 47 11 5 0 0 0 84 5 19
2017 Non-visible minority 41 39 9 6 5 0 0 80 11 151
2014 Visible minority 22 28 33 11 6 0 0 50 17 18
2014 Non-visible minority 41 36 11 7 3 1 0 78 11 148

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 31 11 16 0 0 0 74 16 19
2017 Non-visible minority 34 19 26 12 7 3 0 54 19 151
2014 Visible minority 17 33 28 6 11 6 0 53 18 18
2014 Non-visible minority 30 28 18 10 8 5 1 62 19 148
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Visible minority 37 31 32 19
2017 Non-visible minority 27 31 43 151
2014 Visible minority 56 0 44 18
2014 Non-visible minority 34 31 36 148

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-visible minority 8 22 45 5 5 15 40
2014 Visible minority 0 20 40 20 9999 20 10
2014 Non-visible minority 0 18 46 20 9999 16 50
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-visible minority 19 81 151
2014 Visible minority 28 72 18
2014 Non-visible minority 13 87 148

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 64 28
2014 Non-visible minority 47 19

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 60 28
2014 Non-visible minority 63 19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 28
2014 Non-visible minority 0 19

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 28

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 43 28
2014 Non-visible minority 47 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 50 28
2014 Non-visible minority 47 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 36 28
2014 Non-visible minority 52 19

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 32 28
2014 Non-visible minority 31 19

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 40 28
2014 Non-visible minority 26 19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 53 28
2014 Non-visible minority 58 19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 29 28
2014 Non-visible minority 31 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 28
2014 Non-visible minority 0 19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 40 28
2014 Non-visible minority 52 19

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 36 28
2014 Non-visible minority 26 19

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 53 28
2014 Non-visible minority 63 19

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 25 28
2014 Non-visible minority 37 19

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 22 28

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 40 28
2014 Non-visible minority 42 19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 18 28

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 25 28

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 26 26

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 39 26
2014 Non-visible minority 37 16

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 19 26

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 62 26
2014 Non-visible minority 50 16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 69 26
2014 Non-visible minority 69 16

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 26

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 19 26
2014 Non-visible minority 0 16

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-visible minority 100 0 28

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 10 37 0 0 42 5 30 0 19
2017 Non-visible minority 10 20 16 11 7 28 8 46 29 151
2014 Visible minority 6 11 22 0 11 39 11 33 22 18
2014 Non-visible minority 15 14 15 8 6 34 8 50 24 148

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 16 37 26 5 0 11 5 62 6 19
2017 Non-visible minority 31 29 15 13 4 7 1 65 18 151
2014 Visible minority 11 33 22 0 11 17 6 57 14 18
2014 Non-visible minority 35 21 14 7 5 17 1 69 15 148
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 72 6 0 6 6 0 88 6 18
2017 Non-visible minority 33 44 7 5 3 1 6 83 9 151
2014 Visible minority 22 33 28 0 0 6 11 67 0 18
2014 Non-visible minority 32 39 14 5 1 1 9 78 7 148

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 31 37 11 0 16 0 44 13 19
2017 Non-visible minority 14 22 21 15 5 15 7 47 26 151
2014 Visible minority 17 33 28 0 0 11 11 64 0 18
2014 Non-visible minority 27 32 16 3 3 12 7 73 7 148

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 32 47 16 0 0 5 0 83 0 19
2017 Non-visible minority 44 29 6 3 3 9 7 86 6 151
2014 Visible minority 28 11 22 11 0 28 0 54 15 18
2014 Non-visible minority 48 24 4 3 2 11 9 89 6 148

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 21 63 11 0 0 5 0 89 0 19
2017 Non-visible minority 31 30 11 5 3 13 7 76 11 151
2014 Visible minority 22 28 17 6 0 28 0 69 8 18
2014 Non-visible minority 33 31 9 3 2 14 7 82 7 147
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-visible minority 7 93 151
2014 Non-visible minority 5 95 148

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 46 11

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 91 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 55 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 46 11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 46 11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 82 11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 54 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-visible minority 100 0 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 16 26 5 5 37 5 36 18 19
2017 Non-visible minority 12 18 20 5 3 33 9 52 15 151
2014 Visible minority 0 6 33 0 6 50 6 13 13 18
2014 Non-visible minority 18 13 16 2 3 41 6 59 10 147

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 31 32 5 5 16 5 47 13 19
2017 Non-visible minority 28 34 15 7 2 13 1 73 10 151
2014 Visible minority 0 28 33 6 6 28 0 38 15 18
2014 Non-visible minority 41 22 9 3 3 21 1 81 7 147
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 47 16 10 11 0 5 61 22 19
2017 Non-visible minority 35 38 17 5 3 1 2 75 8 151

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 32 47 16 0 0 0 37 16 19
2017 Non-visible minority 12 27 25 26 10 0 0 39 36 151

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 53 11 21 0 0 5 67 22 19
2017 Non-visible minority 19 36 24 14 6 0 1 55 20 151

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 37 32 21 0 0 0 47 21 19
2017 Non-visible minority 17 24 27 16 16 1 0 41 32 151

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 16 47 16 10 0 0 11 71 12 19
2017 Non-visible minority 46 23 16 4 3 1 7 75 7 151

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 53 21 16 0 0 0 63 16 19
2017 Non-visible minority 27 32 21 13 7 0 1 59 20 151

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 5 47 21 21 0 0 5 56 22 19
2017 Non-visible minority 32 34 25 6 3 1 0 66 9 151

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 16 37 32 11 0 0 5 55 11 19
2017 Non-visible minority 24 34 28 10 3 0 1 59 13 151

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 16 47 21 11 0 0 5 67 11 19
2017 Non-visible minority 35 34 19 9 3 0 0 69 12 151

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 16 42 21 16 0 0 5 61 17 19
2017 Non-visible minority 27 40 17 14 1 0 0 67 15 150

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 58 31 5 0 0 0 5 94 0 19
2017 Non-visible minority 64 26 7 3 1 0 1 90 3 151

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 61 22 6 6 0 0 6 88 6 18
2017 Non-visible minority 70 13 11 3 2 1 1 84 5 150

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 42 5 0 0 0 11 94 0 19
2017 Non-visible minority 49 31 13 3 2 0 1 81 5 150

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 68 26 5 0 0 0 0 95 0 19
2017 Non-visible minority 64 20 9 3 3 0 1 85 6 151

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 47 21 0 0 0 0 32 100 0 19
2017 Non-visible minority 51 17 9 3 1 0 20 84 5 151

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 26 5 0 5 0 21 87 7 19
2017 Non-visible minority 58 24 10 3 0 1 4 86 3 150

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 47 31 0 5 11 0 5 83 17 19
2017 Non-visible minority 61 16 10 5 5 1 2 79 10 151

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 42 47 5 0 0 0 5 94 0 19
2017 Non-visible minority 52 27 15 4 1 0 1 79 5 151

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 11 26 47 16 0 0 0 37 16 19
2017 Non-visible minority 12 29 41 14 4 0 0 41 18 151

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 0 11 58 21 11 0 0 32 11 19
2017 Non-visible minority 4 19 41 26 11 0 0 36 23 151

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 16 47 16 11 0 11 0 71 12 19
2017 Non-visible minority 35 43 14 5 2 1 0 79 7 151

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 21 53 21 5 0 0 0 74 5 19
2017 Non-visible minority 25 49 13 8 5 0 0 74 13 151
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-visible minority 11 89 149
2014 Non-visible minority 15 85 148

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-visible minority 94 6 17
2014 Non-visible minority 86 14 22

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-visible minority 62 32 0 6 0 0 0 94 6 16
2014 Non-visible minority 58 32 0 11 0 0 0 89 11 19
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Visible minority 53 21 11 5 0 11 0 59 41 19
2017 Non-visible minority 53 29 12 3 3 1 0 53 47 151

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 28 67

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 17 67

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 30 67

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 24 67

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 8 67

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Non-visible minority 42 67

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Non-visible minority 9 77 9 1 1 3 69

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-visible minority 28 32 12 13 9 3 3 64 23 69

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-visible minority 10 13 15 7 6 6 43 46 26 69
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