2017 Public Service Employee Survey Results for Social Sciences and Humanities Research Council by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	45	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	58	7	3	3	86	7	29
2017	Bachelor's degree	41	41	5	13	0	82	13	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	47	4	9	1	86	11	81
2014	Secondary or high school graduation certificate or equivalent or less	21	79	0	0	0	100	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	42	6	10	0	84	10	31
2014	Bachelor's degree	36	52	0	12	0	88	12	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	47	9	9	0	82	9	76

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	28	0	6	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	28	14	6	0	0	80	6	29
2017	Bachelor's degree	77	18	3	3	0	0	95	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	20	4	6	1	0	89	8	81
2014	Secondary or high school graduation certificate or equivalent or less	74	16	0	0	11	0	89	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	39	0	0	0	0	100	0	31
2014	Bachelor's degree	70	30	0	0	0	0	100	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	22	3	4	4	1	89	8	76

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	33	0	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	38	14	0	0	0	86	0	29
2017	Bachelor's degree	80	15	0	3	3	0	95	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	20	4	9	3	0	85	11	81
2014	Secondary or high school graduation certificate or equivalent or less	53	21	16	5	5	0	74	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	6	6	6	0	81	13	31
2014	Bachelor's degree	60	34	3	3	0	0	94	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	28	8	8	5	1	79	13	76

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	33	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	48	0	7	3	90	10	29
2017	Bachelor's degree	64	26	5	5	0	90	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	28	6	3	3	88	5	80
2014	Secondary or high school graduation certificate or equivalent or less	37	42	5	16	0	79	16	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	29	16	0	0	84	0	31
2014	Bachelor's degree	76	18	0	3	3	94	6	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	36	5	8	1	85	9	76

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	45	6	0	6	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	34	14	10	10	0	65	21	29
2017	Bachelor's degree	36	41	15	8	0	0	77	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	49	5	8	3	3	84	10	81
2014	Secondary or high school graduation certificate or equivalent or less	26	47	11	16	0	0	74	16	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	45	16	13	3	0	68	16	31
2014	Bachelor's degree	33	42	9	12	3	0	76	15	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	46	12	11	5	3	72	16	76

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	50	6	6	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	34	17	0	7	76	7	29
2017	Bachelor's degree	44	48	2	5	0	93	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	36	9	8	3	81	10	81
2014	Secondary or high school graduation certificate or equivalent or less	32	37	16	5	11	68	16	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	23	26	6	0	68	6	31
2014	Bachelor's degree	39	48	3	6	3	88	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	39	11	7	5	78	12	76

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	45	0	6	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	28	17	3	3	76	7	29
2017	Bachelor's degree	54	43	0	3	0	97	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	29	8	10	1	81	11	81
2014	Secondary or high school graduation certificate or equivalent or less	37	42	11	0	11	79	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	19	10	3	3	84	6	31
2014	Bachelor's degree	48	40	3	9	0	88	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	34	4	12	5	79	17	76

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	50	0	0	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	48	10	3	0	0	0	86	3	29
2017	Bachelor's degree	69	31	0	0	0	0	0	100	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	38	4	3	1	0	0	92	4	81
2014	Secondary or high school graduation certificate or equivalent or less	47	32	21	0	0	0	0	79	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	26	13	3	0	0	0	84	3	31
2014	Bachelor's degree	64	30	0	3	0	3	0	97	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	8	9	0	0	3	82	9	76

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	33	5	6	0	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	31	17	11	3	0	69	14	29
2017	Bachelor's degree	57	31	12	0	0	0	88	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	30	5	6	5	0	84	11	81
2014	Secondary or high school graduation certificate or equivalent or less	53	26	11	11	0	0	79	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	16	0	6	0	77	6	31
2014	Bachelor's degree	64	18	9	6	0	3	84	6	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	29	11	9	5	0	75	15	76

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	50	0	0	0	0	11	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	21	10	14	7	3	10	63	24	29
2017	Bachelor's degree	49	26	11	3	0	0	12	85	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	25	10	13	8	0	19	63	25	81
2014	Secondary or high school graduation certificate or equivalent or less	53	21	5	11	5	5	0	78	17	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	23	16	16	0	0	16	62	19	31
2014	Bachelor's degree	30	18	6	12	12	0	21	61	31	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	22	13	16	17	3	12	46	38	76

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	44	6	6	6	83	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	28	21	3	10	65	14	29
2017	Bachelor's degree	42	46	7	3	3	88	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	46	8	6	3	84	9	81
2014	Secondary or high school graduation certificate or equivalent or less	11	63	11	16	0	74	16	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	10	6	3	81	10	31
2014	Bachelor's degree	48	37	6	6	3	85	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	38	12	9	8	71	17	76

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	22	11	6	6	0	78	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	23	14	21	14	0	51	35	29
2017	Bachelor's degree	36	39	12	10	3	0	75	12	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	43	5	8	6	0	81	14	81
2014	Secondary or high school graduation certificate or equivalent or less	21	42	16	11	11	0	63	21	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	23	6	6	3	63	13	31
2014	Bachelor's degree	42	30	15	6	6	0	73	12	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34	13	13	7	0	67	20	76

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	50	0	6	6	89	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	41	14	10	3	72	14	29
2017	Bachelor's degree	36	46	10	8	0	82	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	47	3	9	4	85	13	80

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	56	6	0	6	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	35	10	7	3	79	10	29
2017	Bachelor's degree	59	33	8	0	0	92	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	32	3	6	1	90	8	80
2014	Secondary or high school graduation certificate or equivalent or less	37	47	5	5	5	84	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	32	13	0	0	87	0	31
2014	Bachelor's degree	60	30	3	6	0	91	6	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	29	8	8	3	82	10	76

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	44	11	6	6	78	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	20	17	21	10	51	31	29
2017	Bachelor's degree	42	41	13	5	0	83	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	36	7	9	5	79	14	81

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	33	11	0	89	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	10	3	86	3	29
2017	Bachelor's degree	64	26	10	0	90	0	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	37	5	3	92	3	81
2014	Secondary or high school graduation certificate or equivalent or less	53	37	11	0	89	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	19	6	0	94	0	31
2014	Bachelor's degree	60	30	6	3	91	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	38	13	0	87	0	76

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	61	17	0	0	0	83	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	21	17	21	3	0	58	24	29
2017	Bachelor's degree	47	40	11	3	0	0	87	3	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	18	5	1	1	76	6	81
2014	Secondary or high school graduation certificate or equivalent or less	32	42	21	0	5	0	74	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	45	16	10	0	0	74	10	31
2014	Bachelor's degree	39	36	12	12	0	0	76	12	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	37	8	15	9	1	68	24	76

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	56	0	6	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	17	14	17	7	0	62	24	29
2017	Bachelor's degree	48	37	13	3	0	0	85	3	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	40	15	6	3	0	76	9	81
2014	Secondary or high school graduation certificate or equivalent or less	32	42	16	5	5	0	74	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	13	6	0	0	81	6	31
2014	Bachelor's degree	43	42	6	9	0	0	85	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	24	12	11	11	1	67	21	76

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	56	6	0	6	0	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31	10	14	10	0	0	65	24	29
2017	Bachelor's degree	35	50	13	2	0	0	0	85	2	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	13	4	3	1	1	81	6	81
2014	Secondary or high school graduation certificate or equivalent or less	37	47	5	0	11	0	0	84	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	37	17	13	0	0	0	70	13	30
2014	Bachelor's degree	39	48	9	3	0	0	0	88	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38	9	7	7	0	0	78	13	76

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	28	11	0	6	83	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	10	3	7	79	10	29
2017	Bachelor's degree	45	45	10	0	0	90	0	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	41	10	4	3	84	6	81
2014	Secondary or high school graduation certificate or equivalent or less	37	42	16	5	0	79	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	35	10	0	3	87	3	31
2014	Bachelor's degree	45	46	6	0	3	91	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	28	17	7	5	71	12	76

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	33	6	5	0	0	89	5	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	17	17	14	4	0	65	17	29
2017	Bachelor's degree	31	47	15	5	3	0	78	7	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38	11	12	0	0	77	12	81
2014	Secondary or high school graduation certificate or equivalent or less	42	32	16	5	5	0	74	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	26	3	0	3	70	3	31
2014	Bachelor's degree	27	45	24	3	0	0	73	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	40	18	4	4	0	74	8	76

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	11	67	11	6	0	0	16	17	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	38	21	7	0	3	29	32	29
2017	Bachelor's degree	5	17	57	10	10	0	0	21	22	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	14	35	30	16	0	4	48	16	81
2014	Secondary or high school graduation certificate or equivalent or less	5	42	37	11	5	0	0	16	47	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	35	42	16	6	0	0	23	35	31
2014	Bachelor's degree	3	9	47	34	3	0	3	39	13	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	19	33	25	9	3	4	37	27	75

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	11	28	28	17	11	0	50	19	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	21	27	10	3	3	40	37	29
2017	Bachelor's degree	5	17	29	31	5	10	3	41	26	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	10	25	28	26	1	4	57	17	81
2014	Secondary or high school graduation certificate or equivalent or less	0	42	37	21	0	0	0	21	42	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	19	19	23	19	3	0	43	37	31
2014	Bachelor's degree	3	9	31	22	31	0	3	55	13	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	8	31	33	13	3	4	50	17	75

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	44	11	22	6	6	0	30	59	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	28	48	0	0	3	7	0	46	29
2017	Bachelor's degree	5	36	36	10	8	5	0	19	43	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	38	24	7	1	3	33	27	81
2014	Secondary or high school graduation certificate or equivalent or less	21	42	21	16	0	0	0	16	63	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	35	13	6	6	6	22	37	31
2014	Bachelor's degree	3	31	41	13	9	0	3	23	35	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	20	33	22	12	1	1	35	30	75

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	6	33	56	6	0	0	61	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	28	34	24	10	3	0	35	29	29
2017	Bachelor's degree	0	13	49	25	13	0	0	38	13	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	12	29	35	19	0	1	55	16	81
2014	Secondary or high school graduation certificate or equivalent or less	11	21	32	26	11	0	0	37	32	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	13	42	35	6	0	0	42	16	31
2014	Bachelor's degree	0	12	37	38	9	0	3	49	13	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	9	39	32	15	0	1	47	14	75

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	11	56	22	11	0	0	33	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	17	41	10	10	0	0	21	38	29
2017	Bachelor's degree	13	46	13	13	8	5	3	22	63	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	15	37	17	19	0	1	37	26	80
2014	Secondary or high school graduation certificate or equivalent or less	26	26	26	16	5	0	0	21	53	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	32	19	13	13	3	0	27	53	31
2014	Bachelor's degree	12	34	30	12	6	3	3	19	48	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	23	29	15	6	3	4	23	46	75

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	28	33	17	11	0	0	28	39	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	42	28	13	14	0	0	27	45	29
2017	Bachelor's degree	8	28	19	29	5	5	5	38	41	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	17	30	29	11	3	1	41	27	81
2014	Secondary or high school graduation certificate or equivalent or less	21	21	37	11	5	5	0	17	44	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	27	33	17	13	0	0	30	37	30
2014	Bachelor's degree	3	18	25	28	22	0	3	52	22	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	21	31	24	11	4	1	37	31	75

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	11	55	11	11	0	0	22	22	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	24	38	17	10	0	0	28	35	29
2017	Bachelor's degree	0	21	56	13	8	3	0	21	21	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	14	50	22	10	0	1	33	17	81
2014	Secondary or high school graduation certificate or equivalent or less	21	26	21	21	5	5	0	28	50	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	16	45	19	6	6	0	28	24	31
2014	Bachelor's degree	6	18	48	15	9	0	3	25	25	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	21	37	23	5	4	3	30	30	75

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	17	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	31	14	0	0	86	0	29
2017	Bachelor's degree	80	18	0	3	0	97	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	20	1	4	0	95	4	81
2014	Secondary or high school graduation certificate or equivalent or less	84	11	0	5	0	95	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	16	0	6	0	94	6	31
2014	Bachelor's degree	76	24	0	0	0	100	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	24	0	5	1	94	6	76

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	50	0	6	0	6	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	24	10	14	10	3	0	64	25	29
2017	Bachelor's degree	31	34	15	7	5	0	8	71	13	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	15	9	5	6	3	68	15	81
2014	Secondary or high school graduation certificate or equivalent or less	26	32	16	16	5	0	5	61	22	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	45	13	3	6	3	0	77	10	31
2014	Bachelor's degree	48	21	18	0	3	3	6	77	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	29	13	8	4	4	4	73	13	76

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	56	0	11	0	89	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	28	10	10	7	72	17	29
2017	Bachelor's degree	41	46	8	0	5	87	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	28	13	11	5	71	16	81
2014	Secondary or high school graduation certificate or equivalent or less	37	32	5	11	16	68	26	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	29	23	3	3	71	6	31
2014	Bachelor's degree	52	30	6	12	0	82	12	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	29	11	5	7	78	12	76

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	65	6	6	0	0	0	88	6	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	29	11	18	7	0	0	64	25	28
2017	Bachelor's degree	31	51	8	8	0	3	0	84	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	36	10	9	5	0	0	76	14	81
2014	Secondary or high school graduation certificate or equivalent or less	32	37	16	11	5	0	0	68	16	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	32	16	10	0	3	0	73	10	31
2014	Bachelor's degree	48	30	9	12	0	0	0	79	12	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	4	10	7	3	1	78	18	76

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	56	6	6	6	6	0	82	12	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	24	21	17	3	3	0	57	22	29
2017	Bachelor's degree	46	21	13	8	8	5	0	70	16	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	28	6	9	9	11	0	73	20	81
2014	Secondary or high school graduation certificate or equivalent or less	32	21	16	21	5	5	0	56	28	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	45	13	6	6	3	0	73	13	31
2014	Bachelor's degree	39	33	21	0	6	0	0	73	6	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	18	14	9	8	5	1	66	18	76

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	22	17	0	6	17	6	71	7	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	17	24	24	7	7	0	40	34	29
2017	Bachelor's degree	7	21	26	15	8	21	3	37	30	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	21	14	18	10	23	3	45	37	81
2014	Secondary or high school graduation certificate or equivalent or less	11	21	11	21	21	11	5	38	50	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	29	19	10	10	0	36	32	31
2014	Bachelor's degree	12	15	15	24	15	18	0	33	48	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	24	16	17	16	16	0	42	39	76

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	44	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	35	10	7	7	76	14	29
2017	Bachelor's degree	52	36	3	5	5	87	10	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	25	6	5	3	86	8	81
2014	Secondary or high school graduation certificate or equivalent or less	53	42	0	0	5	95	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	39	3	6	3	87	10	31
2014	Bachelor's degree	64	33	0	3	0	97	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	36	5	3	0	92	3	76

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	50	6	0	6	0	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	7	14	0	0	0	79	14	29
2017	Bachelor's degree	49	36	7	3	5	0	0	85	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	8	6	4	0	1	82	10	81
2014	Secondary or high school graduation certificate or equivalent or less	63	21	5	0	11	0	0	84	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	10	6	0	3	0	83	7	31
2014	Bachelor's degree	55	36	6	3	0	0	0	91	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	26	12	5	8	1	0	75	13	76

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	39	5	0	6	0	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	7	14	0	0	0	79	14	29
2017	Bachelor's degree	61	26	5	0	8	0	0	87	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	11	1	4	1	3	83	5	81
2014	Secondary or high school graduation certificate or equivalent or less	47	21	16	5	5	5	0	72	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	13	10	0	3	3	76	10	31
2014	Bachelor's degree	54	27	12	0	0	6	0	87	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	24	10	7	5	4	0	77	12	76

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	33	11	0	6	0	0	84	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	11	7	3	0	0	79	10	29
2017	Bachelor's degree	64	29	3	2	3	0	0	92	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	29	4	4	4	1	1	88	8	81
2014	Secondary or high school graduation certificate or equivalent or less	47	37	5	0	11	0	0	84	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	42	6	10	3	0	0	81	13	31
2014	Bachelor's degree	48	30	6	6	3	6	0	84	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30	7	12	3	3	0	78	15	76

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	11	6	0	0	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	21	3	0	0	97	0	29
2017	Bachelor's degree	87	8	3	0	3	95	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	18	0	1	0	99	1	81
2014	Secondary or high school graduation certificate or equivalent or less	89	6	6	0	0	94	0	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	94	6	0	0	0	100	0	31
2014	Bachelor's degree	85	15	0	0	0	100	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	9	3	4	1	92	5	76

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	22	0	0	6	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	24	10	0	14	3	0	75	14	29
2017	Bachelor's degree	54	25	0	5	5	8	3	88	12	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	21	1	5	6	1	10	86	13	81
2014	Secondary or high school graduation certificate or equivalent or less	58	32	11	0	0	0	0	89	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	19	16	6	10	3	3	66	17	31
2014	Bachelor's degree	48	21	9	3	9	3	6	77	13	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	25	8	4	3	8	5	83	8	76

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	28	0	0	6	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	24	11	7	3	0	0	79	10	29
2017	Bachelor's degree	70	20	8	3	0	0	0	90	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	24	5	6	5	1	1	83	12	81

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	33	0	0	6	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	31	11	3	0	3	0	85	4	29
2017	Bachelor's degree	60	27	8	3	3	0	0	87	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	28	6	3	4	0	1	87	6	81

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	39	5	0	6	0	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	20	21	10	0	0	0	69	10	29
2017	Bachelor's degree	60	27	8	2	3	0	0	87	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	24	10	1	4	0	1	85	5	81
2014	Secondary or high school graduation certificate or equivalent or less	68	11	11	11	0	0	0	79	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	32	3	0	3	0	0	94	3	31
2014	Bachelor's degree	67	21	9	0	3	0	0	88	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	28	8	7	4	1	1	81	11	76

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	28	57	0	0	7	8	0	92	8	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	25	22	10	0	0	11	64	11	29
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	20	10	10	0	20	0	75	13	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	0	4	4	12	0	91	9	26

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	39	11	0	0	0	0	89	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	35	14	14	7	0	0	65	21	29
2017	Bachelor's degree	35	39	10	8	0	8	0	80	9	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	30	11	5	6	9	3	75	13	80
2014	Secondary or high school graduation certificate or equivalent or less	26	53	11	5	5	0	0	79	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	26	29	10	3	0	0	58	13	31
2014	Bachelor's degree	33	46	3	9	3	3	3	84	13	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	16	5	7	8	0	69	13	75

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	61	6	0	0	0	0	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	10	7	14	3	0	67	22	29
2017	Bachelor's degree	28	46	15	5	3	3	0	76	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	43	12	4	6	4	3	77	11	80
2014	Secondary or high school graduation certificate or equivalent or less	21	47	11	5	11	5	0	72	17	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	39	19	10	3	0	0	68	13	31
2014	Bachelor's degree	27	52	12	9	0	0	0	79	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	37	9	12	7	4	0	71	20	75

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	50	17	0	0	0	0	83	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	31	28	7	10	3	0	53	18	29
2017	Bachelor's degree	18	43	23	5	0	11	0	68	6	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	48	13	6	5	12	3	72	13	80
2014	Secondary or high school graduation certificate or equivalent or less	21	32	21	11	16	0	0	53	26	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	32	26	13	3	6	0	55	17	31
2014	Bachelor's degree	24	37	18	15	3	3	0	63	19	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	39	11	12	8	9	0	66	22	75

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	28	22	0	6	6	0	71	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	21	7	10	24	7	0	55	37	29
2017	Bachelor's degree	29	30	21	5	8	8	0	63	14	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	32	13	16	6	6	3	61	25	80
2014	Secondary or high school graduation certificate or equivalent or less	16	32	21	5	11	16	0	56	19	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	16	32	19	10	3	0	37	30	31
2014	Bachelor's degree	24	27	30	9	6	3	0	53	16	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	24	9	19	15	4	0	55	35	75

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	78	6	0	6	0	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	30	21	21	10	3	0	46	33	29
2017	Bachelor's degree	13	45	21	10	5	5	0	62	16	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	43	14	14	9	5	3	60	25	80
2014	Secondary or high school graduation certificate or equivalent or less	11	53	11	11	16	0	0	63	26	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	39	29	19	3	0	0	48	23	31
2014	Bachelor's degree	24	30	24	15	6	0	0	55	21	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	44	7	13	11	5	0	68	25	75

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	50	11	0	0	0	89	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	42	24	3	3	0	69	7	29
2017	Bachelor's degree	48	36	13	3	0	0	85	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	39	14	8	0	0	78	8	81
2014	Secondary or high school graduation certificate or equivalent or less	37	47	11	5	0	0	84	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	52	10	3	0	0	87	3	31
2014	Bachelor's degree	39	49	6	6	0	0	88	6	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	9	7	0	1	84	7	76

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	39	17	0	6	82	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	45	3	7	3	89	7	29
2017	Bachelor's degree	34	51	7	3	5	90	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	39	5	1	1	94	1	81
2014	Secondary or high school graduation certificate or equivalent or less	42	47	0	5	5	94	6	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	42	10	6	0	84	6	31
2014	Bachelor's degree	57	34	6	0	3	94	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	38	5	1	4	93	1	76

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	50	0	6	0	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	24	3	0	0	0	72	3	29
2017	Bachelor's degree	28	46	13	5	5	3	0	76	11	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	41	16	6	3	3	3	73	9	81
2014	Secondary or high school graduation certificate or equivalent or less	63	21	0	16	0	0	0	84	16	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	52	6	0	3	3	0	90	3	31
2014	Bachelor's degree	42	34	12	3	3	3	3	81	6	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	32	8	9	4	3	1	78	14	76

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	47	18	0	0	0	6	81	0	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	28	28	3	7	14	0	55	12	29
2017	Bachelor's degree	13	61	11	5	3	8	0	80	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	33	19	8	5	9	0	65	14	81
2014	Secondary or high school graduation certificate or equivalent or less	21	47	21	5	5	0	0	68	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	26	29	6	6	13	0	52	15	31
2014	Bachelor's degree	40	33	18	9	0	0	0	73	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	34	17	5	8	5	0	68	14	76

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	39	39	0	0	6	6	56	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	17	21	7	21	3	3	48	30	29
2017	Bachelor's degree	13	28	21	5	10	15	7	53	20	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	22	14	15	13	11	6	50	33	81
2014	Secondary or high school graduation certificate or equivalent or less	21	26	21	0	21	11	0	53	24	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	23	26	6	16	10	0	46	25	31
2014	Bachelor's degree	15	21	15	18	9	9	12	46	35	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	21	11	12	16	16	8	50	36	76

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	22	0	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	28	17	0	0	0	83	0	29
2017	Bachelor's degree	69	23	5	0	0	3	95	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	30	3	6	0	0	91	6	81
2014	Secondary or high school graduation certificate or equivalent or less	68	21	5	0	0	5	94	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	32	3	3	0	0	94	3	31
2014	Bachelor's degree	66	30	3	0	0	0	97	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	24	7	4	3	1	89	4	76

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	17	0	0	6	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	14	17	0	0	7	0	81	0	29
2017	Bachelor's degree	67	29	3	0	0	2	0	97	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	16	3	3	0	0	1	95	3	81
2014	Secondary or high school graduation certificate or equivalent or less	68	21	11	0	0	0	0	89	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	26	3	3	0	0	0	94	3	31
2014	Bachelor's degree	73	18	6	0	0	0	3	94	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	24	5	5	1	4	1	87	7	76

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	56	0	11	0	0	0	89	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	27	10	7	17	3	0	64	25	29
2017	Bachelor's degree	23	39	15	18	3	3	0	64	21	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	16	16	10	3	0	57	27	81
2014	Secondary or high school graduation certificate or equivalent or less	21	26	26	21	0	5	0	50	22	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	16	13	13	16	0	0	58	29	31
2014	Bachelor's degree	33	24	15	15	9	3	0	59	25	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	32	11	24	13	3	2	50	39	76

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	33	6	17	11	0	0	67	28	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	10	10	24	31	0	0	34	56	29
2017	Bachelor's degree	19	26	11	21	11	10	3	52	36	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	14	29	22	4	0	33	52	81
2014	Secondary or high school graduation certificate or equivalent or less	11	26	0	26	32	5	0	39	61	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	6	10	48	19	3	3	17	72	31
2014	Bachelor's degree	18	18	21	24	15	0	3	38	40	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	20	9	25	25	3	3	38	53	76

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	56	11	6	0	6	82	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	24	21	21	10	0	48	31	29
2017	Bachelor's degree	26	51	18	5	0	0	77	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	23	13	1	1	63	14	81

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	28	22	6	0	0	0	72	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	41	17	10	3	0	0	69	14	29
2017	Bachelor's degree	44	46	0	8	0	3	0	92	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	19	14	6	3	0	60	21	81
2014	Secondary or high school graduation certificate or equivalent or less	47	42	5	0	5	0	0	89	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	23	13	0	3	10	0	82	4	31
2014	Bachelor's degree	58	24	6	3	0	6	3	90	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	24	13	10	4	8	0	70	16	76

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	50	6	0	0	0	0	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	38	21	7	0	3	0	71	7	29
2017	Bachelor's degree	38	42	13	3	0	5	0	84	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34	19	13	1	1	0	67	14	81
2014	Secondary or high school graduation certificate or equivalent or less	63	26	11	0	0	0	0	89	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	39	13	0	0	0	0	87	0	31
2014	Bachelor's degree	54	34	3	0	0	6	3	97	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	16	8	3	4	0	73	11	76

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	28	6	0	0	0	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	31	14	10	3	0	72	14	29
2017	Bachelor's degree	54	31	8	7	0	0	85	7	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	39	5	4	3	0	89	6	81
2014	Secondary or high school graduation certificate or equivalent or less	68	21	11	0	0	0	89	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	32	10	0	0	0	90	0	31
2014	Bachelor's degree	70	30	0	0	0	0	100	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	32	13	3	1	1	83	4	76

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	39	6	0	0	0	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	24	21	3	10	0	65	14	29
2017	Bachelor's degree	39	46	13	3	0	0	84	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	39	5	4	6	0	85	10	81
2014	Secondary or high school graduation certificate or equivalent or less	37	37	11	16	0	0	74	16	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	45	10	3	3	0	84	6	31
2014	Bachelor's degree	63	21	6	9	0	0	85	9	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	12	5	9	1	73	15	76

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	56	6	0	0	0	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	31	7	14	7	0	72	21	29
2017	Bachelor's degree	34	53	10	3	0	0	87	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	36	8	4	6	0	82	10	81
2014	Secondary or high school graduation certificate or equivalent or less	37	42	16	5	0	0	79	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	48	6	6	3	0	84	10	31
2014	Bachelor's degree	61	24	12	3	0	0	85	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	34	14	9	7	1	69	16	76

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	33	11	6	6	0	0	78	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	10	31	17	7	3	0	42	25	29
2017	Bachelor's degree	31	28	17	16	5	3	0	61	21	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	17	26	10	8	3	0	55	18	81
2014	Secondary or high school graduation certificate or equivalent or less	26	37	16	0	21	0	0	63	21	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	29	16	13	3	13	3	62	19	31
2014	Bachelor's degree	36	30	24	3	3	3	0	69	6	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	26	17	13	9	4	0	59	23	76

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	50	33	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	42	41	29
2017	Bachelor's degree	31	31	38	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	22	44	81
2014	Secondary or high school graduation certificate or equivalent or less	37	26	37	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	35	31
2014	Bachelor's degree	27	27	46	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	24	32	76

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Bachelor's degree	17	8	67	0	0	8	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	26	51	7	8	7	27
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18	30	30	9999	23	34

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	76	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	81	81
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	31
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	76

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	15

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	15

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	15

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	15

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	15

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	15

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	15

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	15

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	14

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	14

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	0	15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	28	22	0	6	28	6	58	8	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	13	28	10	10	21	7	33	29	29
2017	Bachelor's degree	5	33	13	7	3	29	10	62	16	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	12	16	12	6	34	8	40	32	81
2014	Secondary or high school graduation certificate or equivalent or less	21	16	11	11	0	37	5	64	18	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	13	29	10	3	32	0	38	19	31
2014	Bachelor's degree	12	15	15	0	0	43	15	64	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	13	12	7	11	33	11	49	30	76

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	44	0	6	0	0	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	14	24	21	3	7	0	48	26	29
2017	Bachelor's degree	31	31	18	10	0	11	0	69	11	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35	15	10	5	9	3	66	17	81
2014	Secondary or high school graduation certificate or equivalent or less	47	21	11	5	0	16	0	81	6	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	13	35	0	3	19	0	52	4	31
2014	Bachelor's degree	45	30	6	0	0	15	3	93	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	25	11	10	9	17	3	62	25	76

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	47	12	6	6	0	0	76	12	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	45	10	7	3	0	0	79	10	29
2017	Bachelor's degree	36	44	3	0	3	3	12	94	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	50	8	8	3	1	6	81	11	81
2014	Secondary or high school graduation certificate or equivalent or less	53	26	16	0	0	0	5	83	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	45	16	6	0	0	6	76	7	31
2014	Bachelor's degree	30	37	21	3	0	0	9	73	3	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	13	5	3	3	12	75	9	76

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	28	28	0	0	11	6	66	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	20	24	17	7	7	3	46	27	29
2017	Bachelor's degree	13	18	26	16	5	15	7	40	27	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	20	16	5	21	7	42	30	81
2014	Secondary or high school graduation certificate or equivalent or less	42	16	16	5	0	16	5	73	7	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	35	26	0	3	6	6	67	4	31
2014	Bachelor's degree	18	42	15	3	0	12	9	77	4	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	32	17	1	4	14	8	71	7	76

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	22	6	0	6	6	6	87	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	14	0	0	7	0	85	0	29
2017	Bachelor's degree	44	29	5	3	0	8	12	90	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	31	6	4	1	9	7	87	6	81
2014	Secondary or high school graduation certificate or equivalent or less	58	32	0	0	0	11	0	100	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	32	10	0	0	16	3	88	0	31
2014	Bachelor's degree	55	15	3	6	0	6	15	88	8	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	17	8	4	3	16	9	81	9	76

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	44	11	0	6	0	6	82	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	31	24	3	3	7	0	66	7	29
2017	Bachelor's degree	26	34	5	5	0	18	12	85	7	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	31	9	5	3	15	6	80	10	81
2014	Secondary or high school graduation certificate or equivalent or less	58	21	5	0	0	16	0	94	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	6	0	0	23	3	91	0	31
2014	Bachelor's degree	36	30	9	3	0	9	12	85	4	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27	13	7	3	16	8	70	12	75

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	100	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	81
2014	Secondary or high school graduation certificate or equivalent or less	0	100	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	94	76

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	28	22	0	0	28	6	66	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	20	28	7	0	24	10	47	11	29
2017	Bachelor's degree	10	20	21	3	0	39	7	56	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	13	15	8	6	38	9	46	26	81
2014	Secondary or high school graduation certificate or equivalent or less	32	11	5	0	0	42	11	89	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	13	32	0	3	42	0	39	6	31
2014	Bachelor's degree	9	15	15	0	0	55	6	61	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	11	13	3	5	40	8	59	15	75

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	44	0	6	0	6	0	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	21	21	7	0	17	3	65	9	29
2017	Bachelor's degree	28	39	18	0	0	16	0	78	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	33	16	9	5	14	3	64	16	81
2014	Secondary or high school graduation certificate or equivalent or less	47	16	5	0	0	26	5	92	0	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	26	19	0	3	23	0	71	4	31
2014	Bachelor's degree	48	24	6	0	0	21	0	92	0	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	21	13	5	4	21	1	71	12	75

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	28	17	11	6	6	0	65	17	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	24	0	0	0	3	75	0	29
2017	Bachelor's degree	28	26	20	10	8	0	8	58	20	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	46	11	5	3	0	0	81	8	81

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	28	22	22	0	56	22	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	28	31	14	14	42	28	29
2017	Bachelor's degree	8	26	28	23	16	34	39	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	29	25	31	6	38	37	81

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	44	17	6	0	0	78	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	31	28	10	11	3	49	22	29
2017	Bachelor's degree	15	31	33	15	5	0	46	20	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	43	16	18	4	1	62	22	81

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	45	22	16	0	0	61	16	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	21	31	21	14	0	35	35	29
2017	Bachelor's degree	18	23	20	20	16	3	43	37	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	25	32	12	15	0	41	27	81

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	6	0	11	0	6	17	86	14	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	13	17	3	4	0	10	73	8	29
2017	Bachelor's degree	36	41	15	0	0	0	7	84	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	26	18	6	4	1	4	70	10	81

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	33	11	6	6	0	78	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	17	28	14	7	0	51	21	29
2017	Bachelor's degree	20	36	22	18	0	3	58	19	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	38	20	12	9	0	59	21	81

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	33	16	0	0	0	0	84	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	31	24	10	3	3	0	60	14	29
2017	Bachelor's degree	28	35	31	5	0	0	0	64	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	20	10	4	0	1	66	14	81

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	61	17	0	0	0	83	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	27	31	14	3	0	51	18	29
2017	Bachelor's degree	23	34	25	13	5	0	57	18	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	33	30	9	1	3	59	10	81

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	28	11	6	0	0	83	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	31	24	14	0	0	62	14	29
2017	Bachelor's degree	29	43	21	7	0	0	72	7	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	35	17	10	3	1	70	13	81

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	44	17	0	0	83	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	17	17	0	65	17	29
2017	Bachelor's degree	26	33	23	18	0	59	18	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	44	14	15	1	71	15	80

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	28	0	0	0	0	100	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	14	17	7	0	3	75	7	29
2017	Bachelor's degree	69	21	8	3	0	0	90	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	32	4	0	1	1	95	1	81

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	6	6	0	0	0	6	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	17	21	0	0	0	0	79	0	29
2017	Bachelor's degree	77	16	5	0	0	0	3	95	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	14	9	5	3	1	1	83	8	79

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	28	17	0	0	6	82	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	31	10	3	3	0	83	7	29
2017	Bachelor's degree	48	32	15	5	0	0	79	5	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	36	8	3	1	3	88	4	81

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	11	6	0	6	0	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	24	10	0	0	0	90	0	29
2017	Bachelor's degree	69	16	10	3	0	3	87	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	24	8	3	4	0	86	6	81

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	17	6	6	6	28	77	15	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	21	10	0	0	17	88	0	29
2017	Bachelor's degree	46	15	10	5	0	23	80	7	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	19	5	2	0	18	91	3	81

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	17	0	0	6	0	6	94	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	25	7	0	0	0	7	92	0	28
2017	Bachelor's degree	61	23	5	3	0	0	8	92	3	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	25	16	4	0	1	4	79	4	81

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	39	6	6	11	0	6	76	18	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	24	10	0	3	0	0	86	3	29
2017	Bachelor's degree	71	10	5	5	3	0	5	86	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	13	11	6	8	1	1	74	14	81

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	11	17	0	0	0	83	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	28	14	3	3	0	79	7	29
2017	Bachelor's degree	51	34	8	8	0	0	84	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	16	1	0	3	82	1	81

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	33	33	11	0	56	11	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	20	52	10	7	30	17	29
2017	Bachelor's degree	10	28	41	18	3	38	20	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	34	39	13	3	45	16	81

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	6	50	33	11	44	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	24	38	21	13	34	28	29
2017	Bachelor's degree	5	10	52	31	3	33	15	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	22	38	23	14	37	25	81

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	39	6	0	0	0	94	0	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	52	14	3	7	0	76	10	29
2017	Bachelor's degree	30	49	18	0	0	3	82	0	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	15	8	1	4	75	9	81

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	56	6	0	6	89	6	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	38	14	21	3	62	24	29
2017	Bachelor's degree	16	66	13	3	3	82	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	47	14	8	4	75	11	81

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	87	80
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	76

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	20	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	25	12

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	22	6	6	0	0	67	33	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	42	7	0	0	3	50	50	29
2017	Bachelor's degree	52	18	18	0	8	5	54	46	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	27	13	4	1	1	55	45	81

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	13
2017	Bachelor's degree	28	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	35

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	13
2017	Bachelor's degree	23	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	35

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	13
2017	Bachelor's degree	23	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	35

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	13
2017	Bachelor's degree	30	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	35

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	13
2017	Bachelor's degree	6	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	35

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	13
2017	Bachelor's degree	29	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	35

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	78	0	0	0	0	14
2017	Bachelor's degree	0	88	6	0	0	6	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	76	14	3	3	0	36

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	36	7	7	7	7	7	75	17	14
2017	Bachelor's degree	40	18	18	12	6	0	6	62	19	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	36	11	17	8	3	0	62	26	36

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	29	21	7	7	7	14	54	18	14
2017	Bachelor's degree	12	6	18	12	0	6	46	37	26	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	11	14	0	5	6	58	47	14	36

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Social Sciences and Humanities Research Council by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)