2017 Public Service Employee Survey Results for Social Sciences and Humanities Research Council by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 50 5 6 2 0 0 87 8 98
2017 Does not provide services to public 40 46 3 11 0 0 0 87 11 74
2014 Provides services to public 35 50 6 9 1 0 0 85 10 91
2014 Does not provide services to public 33 52 5 9 0 0 0 85 9 75

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 66 20 5 8 1 0 0 85 9 97
2017 Does not provide services to public 68 27 4 1 0 0 0 95 1 74
2014 Provides services to public 64 30 2 2 2 0 0 93 4 91
2014 Does not provide services to public 65 23 4 1 5 1 0 89 7 75

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 60 29 6 3 2 0 0 89 5 98
2017 Does not provide services to public 72 19 1 7 1 0 0 90 8 74
2014 Provides services to public 45 35 8 7 6 0 0 80 12 91
2014 Does not provide services to public 60 21 8 7 3 0 1 82 9 75

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 57 32 3 4 3 0 0 89 7 97
2017 Does not provide services to public 58 33 5 3 1 0 0 90 4 74
2014 Provides services to public 57 30 8 3 2 0 0 87 6 91
2014 Does not provide services to public 49 36 4 9 1 0 0 85 11 75

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 36 41 10 7 5 0 0 77 12 98
2017 Does not provide services to public 32 49 7 7 3 0 3 83 10 74
2014 Provides services to public 28 43 14 11 4 0 0 70 15 91
2014 Does not provide services to public 21 46 12 15 4 0 3 68 19 75

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 37 10 6 4 0 0 79 10 98
2017 Does not provide services to public 43 44 7 5 0 0 0 88 5 74
2014 Provides services to public 34 38 18 8 2 0 0 72 10 91
2014 Does not provide services to public 43 36 7 7 8 0 0 79 15 75

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 34 5 7 2 0 0 85 9 98
2017 Does not provide services to public 50 33 8 8 0 0 0 84 8 74
2014 Provides services to public 48 33 8 8 3 0 0 81 11 91
2014 Does not provide services to public 48 33 4 9 5 0 0 81 15 75

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 52 39 4 2 2 0 0 92 4 98
2017 Does not provide services to public 55 41 3 1 0 0 0 96 1 74
2014 Provides services to public 53 26 13 7 0 1 0 80 7 91
2014 Does not provide services to public 56 32 4 5 0 0 3 90 5 75

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 54 29 8 4 5 0 0 83 9 98
2017 Does not provide services to public 47 34 9 7 3 0 0 81 10 74
2014 Provides services to public 48 29 11 7 4 0 1 78 11 91
2014 Does not provide services to public 45 29 12 9 4 0 0 75 13 75

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 28 7 10 3 1 13 76 16 98
2017 Does not provide services to public 30 27 12 7 8 0 15 67 18 74
2014 Provides services to public 24 24 11 13 13 1 13 56 31 91
2014 Does not provide services to public 28 20 11 15 11 3 13 57 30 75

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 41 34 14 5 6 0 0 75 11 98
2017 Does not provide services to public 32 56 7 4 1 0 0 88 5 74
2014 Provides services to public 37 43 9 8 3 0 0 80 11 91
2014 Does not provide services to public 31 39 13 11 7 0 0 69 17 75

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 33 9 9 9 0 0 72 19 98
2017 Does not provide services to public 34 41 9 11 5 0 0 74 16 74
2014 Provides services to public 35 34 18 8 6 0 0 69 13 91
2014 Does not provide services to public 24 39 13 15 8 1 0 63 23 75

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 38 8 6 5 0 0 80 11 97
2017 Does not provide services to public 28 55 3 11 3 0 0 84 14 74

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 34 5 2 2 0 0 91 4 97
2017 Does not provide services to public 46 38 7 7 3 0 0 84 10 74
2014 Provides services to public 51 31 10 7 2 0 0 81 9 91
2014 Does not provide services to public 52 33 5 7 1 1 0 87 8 75

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 41 31 12 9 7 0 0 71 16 98
2017 Does not provide services to public 35 39 12 10 4 0 0 74 14 74

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 61 29 7 2 0 0 0 91 2 97
2017 Does not provide services to public 54 35 9 1 0 0 0 89 1 74
2014 Provides services to public 58 32 10 0 0 0 0 90 0 91
2014 Does not provide services to public 56 32 11 1 0 0 0 88 1 75

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 38 36 15 8 3 0 0 74 12 97
2017 Does not provide services to public 32 45 16 4 1 1 0 78 6 74
2014 Provides services to public 37 33 10 18 2 0 0 70 20 91
2014 Does not provide services to public 25 44 13 8 8 1 0 70 16 75

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 43 29 14 8 5 0 0 72 14 97
2017 Does not provide services to public 35 47 11 5 1 0 0 82 7 74
2014 Provides services to public 44 33 10 9 4 0 0 77 13 91
2014 Does not provide services to public 39 29 13 11 7 1 0 69 18 75

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 38 12 5 6 0 0 77 11 97
2017 Does not provide services to public 28 49 13 4 3 1 1 79 7 74
2014 Provides services to public 37 43 11 7 2 0 0 80 9 91
2014 Does not provide services to public 38 39 8 8 7 0 0 77 15 74

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 49 32 11 4 4 0 0 81 8 97
2017 Does not provide services to public 36 50 12 0 1 0 0 87 1 74
2014 Provides services to public 45 38 10 3 3 0 0 83 7 91
2014 Does not provide services to public 41 29 20 5 4 0 0 71 9 75

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 41 40 11 7 1 0 0 81 8 98
2017 Does not provide services to public 38 34 13 13 1 0 0 72 14 74
2014 Provides services to public 30 43 19 5 2 0 1 73 8 91
2014 Does not provide services to public 34 35 24 3 4 0 0 69 7 75

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 1 17 45 22 12 0 2 35 19 98
2017 Does not provide services to public 9 15 41 21 11 0 3 33 25 74
2014 Provides services to public 3 16 39 30 10 0 2 41 19 90
2014 Does not provide services to public 5 34 38 15 3 3 3 18 42 74

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 10 30 26 18 5 3 49 19 98
2017 Does not provide services to public 8 20 19 31 14 4 3 49 30 74
2014 Provides services to public 6 15 29 23 24 0 2 49 21 90
2014 Does not provide services to public 11 15 30 31 7 4 3 40 28 74

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 24 39 17 5 3 2 23 36 98
2017 Does not provide services to public 11 30 31 16 7 3 3 24 43 74
2014 Provides services to public 10 23 37 17 10 1 2 28 34 90
2014 Does not provide services to public 14 26 30 19 7 3 3 27 42 74

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 2 14 36 33 13 1 1 47 16 98
2017 Does not provide services to public 3 14 37 31 16 0 0 47 16 74
2014 Provides services to public 6 10 34 36 13 0 1 50 16 90
2014 Does not provide services to public 3 15 43 28 10 0 1 38 18 74

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 15 43 13 14 1 0 27 30 97
2017 Does not provide services to public 10 30 24 19 13 1 3 34 41 74
2014 Provides services to public 22 31 24 9 11 2 1 20 54 91
2014 Does not provide services to public 18 23 30 19 4 3 4 24 44 74

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 25 29 26 11 1 0 37 33 98
2017 Does not provide services to public 10 27 24 23 8 4 4 34 40 74
2014 Provides services to public 8 24 30 21 13 2 1 36 33 90
2014 Does not provide services to public 12 18 32 21 14 3 1 36 31 73

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 6 15 51 17 9 1 1 27 21 98
2017 Does not provide services to public 4 22 45 19 10 0 0 29 26 74
2014 Provides services to public 9 20 44 17 7 3 1 24 30 91
2014 Does not provide services to public 10 20 32 24 7 4 3 33 32 74
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 75 22 2 1 0 0 0 97 1 98
2017 Does not provide services to public 69 23 4 4 0 0 0 92 4 74
2014 Provides services to public 79 20 0 1 0 0 0 99 1 91
2014 Does not provide services to public 69 21 0 8 1 0 0 91 9 75

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 33 13 5 8 3 2 72 14 98
2017 Does not provide services to public 24 38 11 13 4 5 4 69 19 74
2014 Provides services to public 36 34 11 7 7 1 4 74 14 91
2014 Does not provide services to public 34 27 19 9 3 5 3 67 13 75

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 34 7 8 8 0 0 76 17 98
2017 Does not provide services to public 39 35 12 11 3 0 0 74 14 74
2014 Provides services to public 46 31 9 7 8 0 0 77 14 91
2014 Does not provide services to public 43 28 13 9 7 0 0 71 16 75

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 40 9 11 4 1 0 75 16 98
2017 Does not provide services to public 34 43 8 11 3 0 0 78 14 72
2014 Provides services to public 35 36 12 11 4 1 0 72 16 91
2014 Does not provide services to public 41 35 5 11 4 3 1 79 15 75

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 25 8 16 7 5 0 67 24 98
2017 Does not provide services to public 30 33 12 5 8 11 0 71 15 74
2014 Provides services to public 38 25 12 12 9 3 0 66 22 91
2014 Does not provide services to public 33 27 20 8 5 5 1 64 14 75

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 24 17 16 10 16 1 48 31 98
2017 Does not provide services to public 13 13 22 18 8 22 4 36 35 74
2014 Provides services to public 10 20 17 23 17 13 1 35 46 91
2014 Does not provide services to public 13 23 19 15 15 16 0 43 35 75

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 33 2 3 6 0 0 89 9 98
2017 Does not provide services to public 50 31 10 7 3 0 0 81 9 74
2014 Provides services to public 57 33 2 3 4 0 0 90 8 91
2014 Does not provide services to public 53 40 4 3 0 0 0 93 3 75
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 47 36 6 7 4 0 0 83 11 98
2017 Does not provide services to public 42 39 8 5 4 0 1 82 10 74
2014 Provides services to public 53 29 6 7 4 1 0 83 11 90
2014 Does not provide services to public 43 35 13 1 7 1 0 78 8 75

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 53 30 7 4 6 0 0 82 10 98
2017 Does not provide services to public 47 33 12 1 3 1 3 83 4 74
2014 Provides services to public 51 22 14 3 4 4 1 77 8 91
2014 Does not provide services to public 41 32 8 9 4 4 1 77 14 75

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 55 28 6 4 6 0 0 83 10 98
2017 Does not provide services to public 52 34 5 3 3 1 1 89 6 74
2014 Provides services to public 45 32 7 8 6 3 0 80 14 91
2014 Does not provide services to public 42 38 7 9 3 1 0 81 12 75

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 83 15 2 0 0 0 0 98 0 98
2017 Does not provide services to public 80 16 1 1 1 0 0 96 3 74
2014 Provides services to public 90 7 2 1 0 0 0 97 1 91
2014 Does not provide services to public 81 13 1 3 1 0 0 95 4 74

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 58 19 4 3 7 3 5 84 11 98
2017 Does not provide services to public 51 29 0 4 8 3 5 87 13 74
2014 Provides services to public 48 23 11 3 7 4 3 77 11 91
2014 Does not provide services to public 46 23 9 5 5 5 5 77 12 75

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 62 22 4 6 5 0 0 84 11 98
2017 Does not provide services to public 58 24 8 3 4 1 1 85 7 74

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 62 21 8 3 4 1 0 84 7 98
2017 Does not provide services to public 51 36 5 1 4 0 1 89 6 74

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 60 19 12 4 4 0 0 79 8 98
2017 Does not provide services to public 51 32 10 1 4 0 1 85 5 74
2014 Provides services to public 61 24 8 3 4 0 0 85 8 91
2014 Does not provide services to public 53 28 7 7 3 1 1 83 10 75
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 33 10 5 0 3 7 83 6 32
2017 Does not provide services to public 16 33 26 4 4 5 13 58 10 24
2014 Provides services to public 54 29 0 4 0 13 0 95 5 24
2014 Does not provide services to public 29 48 5 5 5 10 0 84 11 21

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 37 11 6 5 5 1 76 12 97
2017 Does not provide services to public 37 30 12 10 3 7 1 73 13 74
2014 Provides services to public 32 34 17 8 5 3 1 69 14 91
2014 Does not provide services to public 28 39 14 8 5 5 0 71 14 74

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 44 9 8 6 2 1 75 15 97
2017 Does not provide services to public 26 47 14 3 5 4 1 77 9 74
2014 Provides services to public 32 35 11 14 4 3 0 69 19 91
2014 Does not provide services to public 23 49 14 8 5 1 0 72 14 74

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 17 43 19 5 6 8 1 67 13 97
2017 Does not provide services to public 19 44 16 10 1 8 1 70 12 74
2014 Provides services to public 24 33 15 14 8 6 0 60 23 91
2014 Does not provide services to public 17 39 18 14 5 7 0 61 20 74

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 26 26 18 13 13 3 1 54 27 97
2017 Does not provide services to public 28 32 14 8 5 11 1 69 16 74
2014 Provides services to public 29 22 17 14 13 6 0 53 29 91
2014 Does not provide services to public 21 26 22 19 8 4 0 49 28 74

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 44 14 16 7 4 1 61 24 97
2017 Does not provide services to public 11 45 19 11 8 4 1 59 20 74
2014 Provides services to public 19 43 13 19 7 0 0 62 25 91
2014 Does not provide services to public 15 38 18 14 11 5 0 56 26 74
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 43 12 4 1 0 0 82 5 98
2017 Does not provide services to public 37 38 18 7 0 0 0 76 7 74
2014 Provides services to public 39 46 9 5 0 1 0 86 5 91
2014 Does not provide services to public 44 40 9 7 0 0 0 84 7 75

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 47 41 6 2 0 3 0 92 2 98
2017 Does not provide services to public 40 46 8 3 0 3 0 89 3 74
2014 Provides services to public 53 34 7 3 0 3 0 90 3 91
2014 Does not provide services to public 45 44 5 3 0 3 0 92 3 75

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 46 14 6 2 0 0 78 8 98
2017 Does not provide services to public 27 39 18 6 4 4 3 71 10 74
2014 Provides services to public 47 35 3 7 4 2 1 85 11 91
2014 Does not provide services to public 39 35 12 9 1 3 1 76 11 75

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 38 14 9 6 7 1 68 17 97
2017 Does not provide services to public 20 40 26 1 3 10 0 67 5 74
2014 Provides services to public 31 36 20 7 4 2 0 68 11 91
2014 Does not provide services to public 27 32 20 7 7 8 0 64 14 75

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 26 15 12 15 7 5 53 31 98
2017 Does not provide services to public 13 22 26 8 11 13 7 44 24 74
2014 Provides services to public 21 23 12 10 18 12 4 53 33 91
2014 Does not provide services to public 12 21 20 13 13 12 8 42 33 75

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 66 25 6 3 0 0 0 91 3 98
2017 Does not provide services to public 60 31 4 3 0 0 1 93 3 74
2014 Provides services to public 70 23 4 2 0 0 0 93 2 91
2014 Does not provide services to public 56 31 5 3 0 3 3 92 3 75

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 71 20 5 2 0 1 1 93 2 98
2017 Does not provide services to public 71 21 4 0 1 2 0 94 1 74
2014 Provides services to public 66 21 7 3 1 1 1 89 5 91
2014 Does not provide services to public 63 27 4 3 0 3 1 93 3 75

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 31 14 12 13 1 0 60 26 98
2017 Does not provide services to public 20 43 11 19 3 4 0 66 23 74
2014 Provides services to public 26 23 14 22 12 2 0 51 35 91
2014 Does not provide services to public 21 31 15 19 9 3 2 55 30 75

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 24 10 22 23 2 0 44 45 97
2017 Does not provide services to public 16 15 13 30 18 7 1 34 52 74
2014 Provides services to public 18 13 13 29 25 2 0 31 55 91
2014 Does not provide services to public 9 23 7 32 21 3 5 35 58 75

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 33 22 15 5 1 0 57 20 98
2017 Does not provide services to public 23 48 18 8 1 1 0 72 10 74

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 33 32 16 11 5 2 0 66 17 98
2017 Does not provide services to public 34 38 15 11 1 1 0 72 12 74
2014 Provides services to public 47 25 10 6 3 8 1 79 10 91
2014 Does not provide services to public 47 27 12 5 4 5 0 78 10 75

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 42 15 6 1 3 0 77 8 98
2017 Does not provide services to public 36 35 18 10 0 1 0 72 10 74
2014 Provides services to public 47 33 12 1 3 2 1 83 5 91
2014 Does not provide services to public 47 32 11 7 0 4 0 82 7 75

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 48 37 5 7 3 0 0 85 10 98
2017 Does not provide services to public 52 31 11 4 1 0 0 84 5 74
2014 Provides services to public 59 28 10 1 1 1 0 88 2 91
2014 Does not provide services to public 55 36 8 1 0 0 0 91 1 75

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 47 34 10 3 6 0 0 80 9 98
2017 Does not provide services to public 39 42 11 4 4 0 0 81 8 74
2014 Provides services to public 42 35 10 8 4 1 0 78 12 91
2014 Does not provide services to public 41 33 12 8 5 0 0 75 13 75

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 40 7 4 6 0 0 82 10 98
2017 Does not provide services to public 38 42 11 8 1 0 0 80 10 74
2014 Provides services to public 37 37 12 9 3 1 0 76 12 91
2014 Does not provide services to public 40 33 16 7 4 0 0 73 11 75

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 38 20 22 11 7 1 0 59 19 98
2017 Does not provide services to public 30 21 26 14 5 4 0 53 20 74
2014 Provides services to public 31 28 22 8 8 3 0 61 16 91
2014 Does not provide services to public 26 29 15 12 9 7 1 61 23 75
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Provides services to public 27 40 33 98
2017 Does not provide services to public 30 19 51 74
2014 Provides services to public 24 39 37 91
2014 Does not provide services to public 51 13 36 75

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Provides services to public 4 27 38 12 4 15 26
2017 Does not provide services to public 9 13 64 0 5 9 22
2014 Provides services to public 0 27 55 14 9999 5 22
2014 Does not provide services to public 0 13 40 24 9999 23 38
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 20 80 98
2017 Does not provide services to public 15 85 74
2014 Provides services to public 19 81 91
2014 Does not provide services to public 9 91 75

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Provides services to public 68 19
2017 Does not provide services to public 64 11
2014 Provides services to public 47 17

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 47 19
2017 Does not provide services to public 73 11
2014 Provides services to public 65 17

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 19
2017 Does not provide services to public 0 11
2014 Provides services to public 0 17

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Provides services to public 0 17

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 19
2017 Does not provide services to public 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Provides services to public 48 19
2014 Provides services to public 41 17

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Provides services to public 48 19
2017 Does not provide services to public 45 11
2014 Provides services to public 41 17

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Provides services to public 32 19
2017 Does not provide services to public 46 11
2014 Provides services to public 53 17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Provides services to public 42 19

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Provides services to public 37 19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Provides services to public 68 19
2014 Provides services to public 59 17

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Provides services to public 27 19
2014 Provides services to public 41 17

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 19
2017 Does not provide services to public 0 11
2014 Provides services to public 0 17

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Provides services to public 27 19
2017 Does not provide services to public 55 11
2014 Provides services to public 53 17

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Provides services to public 42 19

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 19

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 52 19
2017 Does not provide services to public 55 11
2014 Provides services to public 65 17

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 42 19
2014 Provides services to public 47 17

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 27 19

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 33 18

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 34 18
2017 Does not provide services to public 50 10
2014 Provides services to public 40 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 50 18
2017 Does not provide services to public 80 10
2014 Provides services to public 53 15

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 77 18
2017 Does not provide services to public 50 10
2014 Provides services to public 67 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 18
2017 Does not provide services to public 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 100 0 19
2017 Does not provide services to public 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 18 18 13 7 24 7 44 30 98
2017 Does not provide services to public 5 20 19 7 5 36 8 45 21 74
2014 Provides services to public 15 11 15 8 10 32 9 44 30 91
2014 Does not provide services to public 12 17 16 7 3 37 8 54 17 75

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 32 14 12 4 7 1 66 18 98
2017 Does not provide services to public 28 30 19 11 3 8 1 64 15 74
2014 Provides services to public 33 23 15 6 8 13 2 66 16 91
2014 Does not provide services to public 32 21 13 7 4 21 1 69 14 75
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 49 5 6 1 2 3 87 8 98
2017 Does not provide services to public 26 46 10 4 6 0 9 79 11 73
2014 Provides services to public 34 40 15 7 0 0 4 77 7 91
2014 Does not provide services to public 28 36 15 1 3 3 14 78 5 75

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 28 21 15 5 12 4 51 24 98
2017 Does not provide services to public 9 17 25 14 4 22 9 39 26 74
2014 Provides services to public 30 31 20 1 3 10 6 71 5 91
2014 Does not provide services to public 21 35 15 4 1 15 9 74 7 75

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 49 26 7 4 2 7 4 85 7 98
2017 Does not provide services to public 35 37 7 0 3 10 9 88 3 74
2014 Provides services to public 55 23 4 2 2 8 6 90 5 91
2014 Does not provide services to public 35 21 8 5 1 19 10 79 9 75

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 31 35 10 4 3 11 4 79 9 98
2017 Does not provide services to public 28 31 11 5 3 14 8 76 10 74
2014 Provides services to public 38 28 12 3 2 12 4 79 7 91
2014 Does not provide services to public 24 35 7 4 1 19 9 83 8 74
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 8 92 98
2017 Does not provide services to public 8 92 74
2014 Provides services to public 6 94 91
2014 Does not provide services to public 7 93 75

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 17 15 7 5 32 8 55 21 98
2017 Does not provide services to public 5 19 27 3 1 37 8 43 7 74
2014 Provides services to public 18 12 21 1 4 39 6 53 10 91
2014 Does not provide services to public 15 12 15 3 3 46 7 57 11 74

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 29 11 8 3 18 3 71 14 98
2017 Does not provide services to public 22 39 23 4 1 10 0 68 6 74
2014 Provides services to public 36 26 11 2 3 20 1 79 7 91
2014 Does not provide services to public 36 18 14 4 3 24 1 73 9 74
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 39 15 7 0 0 3 77 8 98
2017 Does not provide services to public 29 38 18 4 8 1 1 69 13 74

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 33 26 22 9 0 0 43 31 98
2017 Does not provide services to public 13 21 30 28 8 0 0 34 37 74

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 37 23 15 4 0 2 56 20 98
2017 Does not provide services to public 19 39 22 14 7 0 0 58 21 74

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 27 27 13 17 1 0 42 31 98
2017 Does not provide services to public 18 24 28 20 10 0 0 42 30 74

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 27 15 4 1 2 8 77 6 98
2017 Does not provide services to public 43 24 17 5 4 0 5 72 10 74

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 38 21 6 5 0 1 67 12 98
2017 Does not provide services to public 21 28 20 22 8 0 0 50 30 74

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 38 16 10 4 0 1 69 15 98
2017 Does not provide services to public 28 31 34 5 0 1 0 60 6 74

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 36 24 10 3 0 1 62 14 98
2017 Does not provide services to public 22 32 33 9 3 0 1 55 12 74

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 36 13 9 3 0 1 74 12 98
2017 Does not provide services to public 30 33 26 10 1 0 0 63 11 74

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 40 16 12 1 0 1 70 13 98
2017 Does not provide services to public 23 40 19 16 1 0 0 63 18 73

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 58 30 4 4 1 0 2 90 5 98
2017 Does not provide services to public 70 20 10 0 0 0 0 90 0 74

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 61 20 11 2 2 1 3 85 4 97
2017 Does not provide services to public 76 7 10 4 1 1 0 85 6 73

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 49 34 10 3 1 0 3 85 4 97
2017 Does not provide services to public 50 30 15 3 3 0 0 80 5 74

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 63 24 8 2 2 0 1 87 4 98
2017 Does not provide services to public 68 16 9 3 4 0 0 84 7 74

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 47 22 7 4 0 0 20 86 5 98
2017 Does not provide services to public 54 12 8 1 1 0 23 86 4 74

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 48 31 12 2 0 0 6 85 2 97
2017 Does not provide services to public 66 16 7 3 1 1 5 88 4 74

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 59 18 10 4 4 1 4 80 9 98
2017 Does not provide services to public 59 19 7 7 8 0 0 78 15 74

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 53 30 11 4 1 0 1 83 5 98
2017 Does not provide services to public 48 29 18 3 1 0 1 78 4 74

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 31 41 11 3 0 0 44 14 98
2017 Does not provide services to public 10 28 41 17 4 0 0 38 21 74

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 4 16 40 29 10 0 0 40 20 98
2017 Does not provide services to public 3 20 47 19 11 0 0 30 23 74

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 45 14 5 2 2 0 78 7 98
2017 Does not provide services to public 35 42 14 5 1 3 0 79 7 74

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 54 10 8 5 0 0 76 14 98
2017 Does not provide services to public 28 45 18 7 3 0 0 73 10 74
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 13 87 98
2017 Does not provide services to public 8 92 72
2014 Provides services to public 15 85 91
2014 Does not provide services to public 13 87 75

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 92 8 13
2014 Provides services to public 86 14 14
2014 Does not provide services to public 80 20 10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 66 25 0 8 0 0 0 92 8 12
2014 Provides services to public 58 34 0 8 0 0 0 92 8 12
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 53 34 7 3 1 2 0 54 46 98
2017 Does not provide services to public 54 19 17 3 4 3 0 55 45 74

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 25 43
2017 Does not provide services to public 32 31

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 43
2017 Does not provide services to public 19 31

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 21 43
2017 Does not provide services to public 42 31

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 26 43
2017 Does not provide services to public 19 31

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Provides services to public 7 43
2017 Does not provide services to public 10 31

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 40 43
2017 Does not provide services to public 39 31

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Provides services to public 9 78 9 2 0 2 44
2017 Does not provide services to public 6 75 13 0 3 3 32

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 32 14 16 7 2 0 62 24 44
2017 Does not provide services to public 28 28 9 16 9 3 6 62 28 32

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 12 18 2 9 5 43 44 21 44
2017 Does not provide services to public 6 13 16 13 3 6 43 37 32 32
Date modified: