2017 Public Service Employee Survey Results for Social Sciences and Humanities Research Council by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 49 2 6 0 0 0 92 6 47
2017 3 to 10 years in current department or agency 38 49 4 8 1 0 0 87 9 78
2017 11 to 20 years in current department or agency 26 58 8 7 0 0 0 85 7 38
2014 Less than 3 years in current department or agency 43 46 2 9 0 0 0 89 9 44
2014 3 to 10 years in current department or agency 32 53 7 7 1 0 0 85 8 87
2014 11 to 20 years in current department or agency 25 54 7 14 0 0 0 79 14 28

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 83 10 0 6 0 0 0 94 6 47
2017 3 to 10 years in current department or agency 64 22 7 6 1 0 0 86 8 78
2017 11 to 20 years in current department or agency 48 44 5 3 0 0 0 92 3 37
2014 Less than 3 years in current department or agency 73 23 0 0 5 0 0 95 5 44
2014 3 to 10 years in current department or agency 60 28 5 3 3 1 0 88 7 87
2014 11 to 20 years in current department or agency 68 32 0 0 0 0 0 100 0 28

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 79 13 4 2 2 0 0 92 4 47
2017 3 to 10 years in current department or agency 61 26 3 8 3 0 0 87 10 78
2017 11 to 20 years in current department or agency 55 34 8 3 0 0 0 89 3 38
2014 Less than 3 years in current department or agency 46 39 7 2 5 0 2 86 7 44
2014 3 to 10 years in current department or agency 49 29 8 9 5 0 0 78 14 87
2014 11 to 20 years in current department or agency 64 18 11 7 0 0 0 82 7 28

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 28 6 2 0 0 0 91 2 47
2017 3 to 10 years in current department or agency 56 34 5 4 1 0 0 90 5 78
2017 11 to 20 years in current department or agency 51 38 0 5 5 0 0 89 11 37
2014 Less than 3 years in current department or agency 47 32 9 7 5 0 0 79 11 44
2014 3 to 10 years in current department or agency 54 33 5 7 1 0 0 87 8 87
2014 11 to 20 years in current department or agency 68 25 7 0 0 0 0 93 0 28

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 55 4 2 2 0 2 91 4 47
2017 3 to 10 years in current department or agency 33 43 8 10 5 0 1 76 16 78
2017 11 to 20 years in current department or agency 34 40 15 5 5 0 0 74 11 38
2014 Less than 3 years in current department or agency 34 39 9 7 7 0 4 76 14 44
2014 3 to 10 years in current department or agency 17 46 17 15 5 0 0 63 20 87
2014 11 to 20 years in current department or agency 36 43 7 14 0 0 0 79 14 28

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 38 6 4 2 0 0 87 7 47
2017 3 to 10 years in current department or agency 45 38 7 8 3 0 0 83 10 78
2017 11 to 20 years in current department or agency 31 47 16 3 3 0 0 79 5 38
2014 Less than 3 years in current department or agency 43 36 5 11 5 0 0 79 16 44
2014 3 to 10 years in current department or agency 33 39 13 8 7 0 0 72 15 87
2014 11 to 20 years in current department or agency 43 29 29 0 0 0 0 71 0 28

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 30 2 7 2 0 0 89 9 47
2017 3 to 10 years in current department or agency 49 35 8 7 1 0 0 84 8 78
2017 11 to 20 years in current department or agency 44 35 11 11 0 0 0 79 11 38
2014 Less than 3 years in current department or agency 43 32 2 18 5 0 0 75 23 44
2014 3 to 10 years in current department or agency 46 33 8 7 6 0 0 79 13 87
2014 11 to 20 years in current department or agency 57 36 7 0 0 0 0 93 0 28

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 39 0 0 0 0 0 100 0 47
2017 3 to 10 years in current department or agency 52 42 5 1 0 0 0 93 1 78
2017 11 to 20 years in current department or agency 47 37 5 5 5 0 0 84 11 38
2014 Less than 3 years in current department or agency 61 18 9 9 0 0 2 81 9 44
2014 3 to 10 years in current department or agency 48 37 9 5 0 1 0 86 5 87
2014 11 to 20 years in current department or agency 57 29 7 4 0 0 4 89 4 28

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 34 6 0 0 0 0 94 0 47
2017 3 to 10 years in current department or agency 47 33 8 7 5 0 0 80 12 78
2017 11 to 20 years in current department or agency 45 26 10 11 8 0 0 71 19 38
2014 Less than 3 years in current department or agency 50 28 11 5 7 0 0 77 11 44
2014 3 to 10 years in current department or agency 41 32 12 10 3 0 1 74 14 87
2014 11 to 20 years in current department or agency 57 21 14 4 4 0 0 79 7 28

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 22 8 2 6 0 23 78 11 47
2017 3 to 10 years in current department or agency 31 28 12 13 3 1 12 68 18 78
2017 11 to 20 years in current department or agency 37 27 5 11 11 0 10 71 24 38
2014 Less than 3 years in current department or agency 18 21 9 7 16 5 25 55 32 44
2014 3 to 10 years in current department or agency 23 24 13 16 14 0 10 53 33 87
2014 11 to 20 years in current department or agency 50 14 11 14 4 0 7 69 19 28

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 52 4 2 0 0 0 94 2 47
2017 3 to 10 years in current department or agency 38 39 9 8 7 0 0 77 14 78
2017 11 to 20 years in current department or agency 31 42 21 3 3 0 0 73 5 38
2014 Less than 3 years in current department or agency 29 46 14 7 5 0 0 75 11 44
2014 3 to 10 years in current department or agency 33 40 8 12 7 0 0 74 18 87
2014 11 to 20 years in current department or agency 39 39 18 4 0 0 0 79 4 28

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 32 4 4 0 0 0 92 4 47
2017 3 to 10 years in current department or agency 28 43 12 8 10 0 0 70 18 78
2017 11 to 20 years in current department or agency 24 34 13 16 13 0 0 58 29 38
2014 Less than 3 years in current department or agency 32 37 21 9 0 2 0 70 9 44
2014 3 to 10 years in current department or agency 26 38 17 8 10 0 0 64 18 87
2014 11 to 20 years in current department or agency 39 29 7 18 7 0 0 68 25 28

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 51 0 7 0 0 0 93 7 47
2017 3 to 10 years in current department or agency 32 48 8 8 5 0 0 79 13 78
2017 11 to 20 years in current department or agency 36 38 10 8 8 0 0 73 16 37

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 34 6 2 0 0 0 91 2 47
2017 3 to 10 years in current department or agency 53 34 3 7 4 0 0 87 10 78
2017 11 to 20 years in current department or agency 41 46 8 3 3 0 0 86 5 37
2014 Less than 3 years in current department or agency 57 27 11 2 2 0 0 84 4 44
2014 3 to 10 years in current department or agency 45 36 7 9 2 1 0 81 12 87
2014 11 to 20 years in current department or agency 61 29 7 4 0 0 0 89 4 28

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 39 4 2 0 0 0 94 2 47
2017 3 to 10 years in current department or agency 33 36 13 12 7 0 0 69 18 78
2017 11 to 20 years in current department or agency 29 26 19 15 11 0 0 55 26 38

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 32 2 0 0 0 0 98 0 47
2017 3 to 10 years in current department or agency 59 26 11 4 0 0 0 85 4 78
2017 11 to 20 years in current department or agency 54 38 8 0 0 0 0 92 0 37
2014 Less than 3 years in current department or agency 57 37 7 0 0 0 0 93 0 44
2014 3 to 10 years in current department or agency 51 37 12 1 0 0 0 87 1 87
2014 11 to 20 years in current department or agency 68 18 14 0 0 0 0 86 0 28

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 36 7 6 0 2 0 87 7 47
2017 3 to 10 years in current department or agency 35 36 22 5 1 0 0 71 7 78
2017 11 to 20 years in current department or agency 24 43 16 8 8 0 0 67 16 37
2014 Less than 3 years in current department or agency 32 43 7 14 2 2 0 77 16 44
2014 3 to 10 years in current department or agency 31 33 15 15 6 0 0 64 21 87
2014 11 to 20 years in current department or agency 32 43 11 11 4 0 0 75 14 28

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 39 8 4 0 0 0 87 4 47
2017 3 to 10 years in current department or agency 37 41 12 8 3 0 0 78 10 78
2017 11 to 20 years in current department or agency 35 25 21 8 11 0 0 60 19 37
2014 Less than 3 years in current department or agency 41 41 7 7 2 2 0 84 9 44
2014 3 to 10 years in current department or agency 40 26 16 12 6 0 0 67 17 87
2014 11 to 20 years in current department or agency 43 36 7 7 7 0 0 79 14 28

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 39 10 0 2 0 2 87 2 47
2017 3 to 10 years in current department or agency 32 47 10 4 5 1 0 80 9 78
2017 11 to 20 years in current department or agency 24 38 19 10 8 0 0 62 19 37
2014 Less than 3 years in current department or agency 48 43 5 2 2 0 0 91 5 44
2014 3 to 10 years in current department or agency 34 41 12 9 5 0 0 74 14 86
2014 11 to 20 years in current department or agency 32 43 11 11 4 0 0 75 14 28

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 45 2 2 0 0 0 96 2 47
2017 3 to 10 years in current department or agency 42 39 12 3 5 0 0 80 8 78
2017 11 to 20 years in current department or agency 41 35 19 3 3 0 0 75 5 37
2014 Less than 3 years in current department or agency 46 32 18 2 2 0 0 77 5 44
2014 3 to 10 years in current department or agency 39 36 15 5 6 0 0 75 10 87
2014 11 to 20 years in current department or agency 54 32 11 4 0 0 0 86 4 28

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 39 6 5 2 0 0 86 7 47
2017 3 to 10 years in current department or agency 36 37 14 13 0 0 0 73 13 78
2017 11 to 20 years in current department or agency 43 34 13 8 3 0 0 77 11 38
2014 Less than 3 years in current department or agency 38 34 25 2 0 0 0 73 2 44
2014 3 to 10 years in current department or agency 29 40 20 7 3 0 1 70 10 87
2014 11 to 20 years in current department or agency 32 39 21 0 7 0 0 71 7 28

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 6 43 23 21 0 2 45 11 47
2017 3 to 10 years in current department or agency 4 26 36 22 10 0 3 33 31 78
2017 11 to 20 years in current department or agency 8 13 51 21 5 0 3 27 21 38
2014 Less than 3 years in current department or agency 2 16 30 30 9 5 7 45 21 43
2014 3 to 10 years in current department or agency 5 29 42 20 3 0 1 23 34 86
2014 11 to 20 years in current department or agency 7 18 39 25 11 0 0 36 25 28

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 8 23 20 38 4 2 62 13 47
2017 3 to 10 years in current department or agency 10 19 19 29 11 7 4 45 33 78
2017 11 to 20 years in current department or agency 8 15 35 31 5 3 3 39 25 38
2014 Less than 3 years in current department or agency 9 14 16 30 19 5 7 55 26 43
2014 3 to 10 years in current department or agency 7 17 34 26 14 1 1 41 25 86
2014 11 to 20 years in current department or agency 11 7 39 21 21 0 0 43 18 28

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 19 38 25 4 2 2 31 29 47
2017 3 to 10 years in current department or agency 12 26 35 15 7 4 1 24 40 78
2017 11 to 20 years in current department or agency 13 34 37 3 5 3 5 9 51 38
2014 Less than 3 years in current department or agency 9 21 23 28 7 5 7 39 34 43
2014 3 to 10 years in current department or agency 13 29 33 17 8 0 0 26 42 86
2014 11 to 20 years in current department or agency 11 18 43 7 14 4 4 23 31 28

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 6 28 37 30 0 0 66 6 47
2017 3 to 10 years in current department or agency 3 18 39 29 10 1 0 39 21 78
2017 11 to 20 years in current department or agency 5 12 45 27 8 0 3 36 18 38
2014 Less than 3 years in current department or agency 2 7 35 35 16 0 5 54 10 43
2014 3 to 10 years in current department or agency 5 14 38 34 9 0 0 43 19 86
2014 11 to 20 years in current department or agency 7 11 39 29 14 0 0 43 18 28

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 17 28 21 24 2 4 49 21 46
2017 3 to 10 years in current department or agency 17 28 31 14 9 1 0 23 46 78
2017 11 to 20 years in current department or agency 16 10 45 16 13 0 0 29 26 38
2014 Less than 3 years in current department or agency 9 19 21 21 14 7 9 41 33 43
2014 3 to 10 years in current department or agency 22 33 26 13 5 1 0 17 56 87
2014 11 to 20 years in current department or agency 25 21 36 7 11 0 0 18 46 28

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 15 18 36 13 4 6 55 24 47
2017 3 to 10 years in current department or agency 9 31 27 20 10 3 0 31 41 78
2017 11 to 20 years in current department or agency 11 29 34 19 8 0 0 27 40 38
2014 Less than 3 years in current department or agency 5 32 16 19 19 5 5 41 41 43
2014 3 to 10 years in current department or agency 10 15 40 22 12 1 0 34 26 86
2014 11 to 20 years in current department or agency 7 26 30 26 7 4 0 35 35 27

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 17 44 19 20 0 0 38 17 47
2017 3 to 10 years in current department or agency 7 17 50 22 4 1 0 26 24 78
2017 11 to 20 years in current department or agency 11 21 47 8 11 0 3 19 33 38
2014 Less than 3 years in current department or agency 9 19 16 33 9 7 7 49 33 43
2014 3 to 10 years in current department or agency 8 22 45 17 7 1 0 24 30 87
2014 11 to 20 years in current department or agency 11 14 50 14 4 7 0 19 27 28
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 83 13 2 2 0 0 0 96 2 47
2017 3 to 10 years in current department or agency 66 27 3 4 0 0 0 93 4 78
2017 11 to 20 years in current department or agency 68 27 5 0 0 0 0 95 0 38
2014 Less than 3 years in current department or agency 63 28 0 7 2 0 0 91 9 44
2014 3 to 10 years in current department or agency 76 20 0 5 0 0 0 95 5 87
2014 11 to 20 years in current department or agency 86 14 0 0 0 0 0 100 0 28

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 41 13 2 0 11 4 83 3 47
2017 3 to 10 years in current department or agency 29 33 13 13 8 1 3 65 21 78
2017 11 to 20 years in current department or agency 32 31 10 11 11 3 3 67 22 38
2014 Less than 3 years in current department or agency 22 32 11 7 7 11 9 69 17 44
2014 3 to 10 years in current department or agency 33 32 20 8 6 0 1 66 14 87
2014 11 to 20 years in current department or agency 57 21 7 11 0 0 4 81 11 28

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 39 9 7 0 0 0 85 7 47
2017 3 to 10 years in current department or agency 41 31 12 10 7 0 0 71 17 78
2017 11 to 20 years in current department or agency 34 37 5 13 11 0 0 71 24 38
2014 Less than 3 years in current department or agency 45 34 9 4 7 0 0 80 11 44
2014 3 to 10 years in current department or agency 37 30 13 12 9 0 0 67 21 87
2014 11 to 20 years in current department or agency 68 18 11 4 0 0 0 86 4 28

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 49 2 2 0 0 0 96 2 47
2017 3 to 10 years in current department or agency 30 38 9 16 5 1 0 69 22 76
2017 11 to 20 years in current department or agency 28 35 16 16 5 0 0 63 21 38
2014 Less than 3 years in current department or agency 36 41 7 7 0 7 2 85 7 44
2014 3 to 10 years in current department or agency 32 34 13 14 7 0 0 67 21 87
2014 11 to 20 years in current department or agency 54 32 0 11 4 0 0 86 14 28

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 34 4 2 0 17 0 92 3 47
2017 3 to 10 years in current department or agency 34 23 16 14 10 3 0 58 25 78
2017 11 to 20 years in current department or agency 31 27 8 16 11 8 0 62 29 38
2014 Less than 3 years in current department or agency 34 27 14 9 5 9 2 69 15 44
2014 3 to 10 years in current department or agency 32 23 20 13 10 2 0 56 24 87
2014 11 to 20 years in current department or agency 46 32 7 7 4 4 0 81 11 28

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 21 13 19 4 0 37 7 59 8 47
2017 3 to 10 years in current department or agency 9 20 21 25 14 10 0 33 43 78
2017 11 to 20 years in current department or agency 13 23 19 19 11 13 3 43 35 38
2014 Less than 3 years in current department or agency 18 11 18 16 9 27 0 40 35 44
2014 3 to 10 years in current department or agency 7 26 16 21 21 9 0 37 46 87
2014 11 to 20 years in current department or agency 14 21 18 21 14 7 4 40 40 28

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 28 2 2 0 0 0 96 2 47
2017 3 to 10 years in current department or agency 49 34 7 5 5 0 0 83 10 78
2017 11 to 20 years in current department or agency 45 34 8 5 8 0 0 79 13 38
2014 Less than 3 years in current department or agency 57 41 0 0 2 0 0 98 2 44
2014 3 to 10 years in current department or agency 49 41 1 5 3 0 0 91 8 87
2014 11 to 20 years in current department or agency 64 18 14 4 0 0 0 82 4 28
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 32 4 6 2 0 2 87 9 47
2017 3 to 10 years in current department or agency 42 41 9 5 3 0 0 83 8 78
2017 11 to 20 years in current department or agency 37 39 7 8 8 0 0 77 16 38
2014 Less than 3 years in current department or agency 51 30 12 0 4 2 0 83 5 43
2014 3 to 10 years in current department or agency 45 37 7 6 6 0 0 82 12 87
2014 11 to 20 years in current department or agency 54 25 14 4 4 0 0 79 7 28

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 33 2 2 0 2 2 95 2 47
2017 3 to 10 years in current department or agency 49 29 12 4 5 0 1 79 9 78
2017 11 to 20 years in current department or agency 39 37 16 0 8 0 0 76 8 38
2014 Less than 3 years in current department or agency 43 28 14 0 4 11 0 80 5 44
2014 3 to 10 years in current department or agency 47 26 13 8 5 0 1 74 13 87
2014 11 to 20 years in current department or agency 50 25 7 7 4 4 4 81 12 28

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 26 2 0 0 2 2 98 0 47
2017 3 to 10 years in current department or agency 51 35 6 5 3 0 0 86 8 78
2017 11 to 20 years in current department or agency 42 32 11 5 11 0 0 73 16 38
2014 Less than 3 years in current department or agency 52 27 11 2 2 5 0 83 5 44
2014 3 to 10 years in current department or agency 38 38 7 10 6 1 0 77 16 87
2014 11 to 20 years in current department or agency 50 39 0 11 0 0 0 89 11 28

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 87 11 0 0 2 0 0 98 2 47
2017 3 to 10 years in current department or agency 78 21 1 0 0 0 0 99 0 78
2017 11 to 20 years in current department or agency 81 13 3 3 0 0 0 95 3 38
2014 Less than 3 years in current department or agency 89 9 0 0 2 0 0 98 2 44
2014 3 to 10 years in current department or agency 81 14 2 2 0 0 0 95 2 86
2014 11 to 20 years in current department or agency 96 0 4 0 0 0 0 96 0 28

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 22 0 0 2 9 13 97 3 47
2017 3 to 10 years in current department or agency 55 23 5 5 9 0 2 80 15 78
2017 11 to 20 years in current department or agency 47 31 0 5 11 3 3 83 17 38
2014 Less than 3 years in current department or agency 43 18 16 5 7 7 5 69 13 44
2014 3 to 10 years in current department or agency 46 24 8 6 7 6 3 77 14 87
2014 11 to 20 years in current department or agency 61 21 7 0 4 0 7 88 4 28

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 21 6 4 0 2 2 89 5 47
2017 3 to 10 years in current department or agency 61 27 4 4 4 0 0 88 8 78
2017 11 to 20 years in current department or agency 53 21 8 5 13 0 0 73 19 38

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 24 2 0 0 0 2 98 0 47
2017 3 to 10 years in current department or agency 50 36 8 3 3 1 0 87 5 78
2017 11 to 20 years in current department or agency 53 21 11 5 11 0 0 73 16 38

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 24 6 0 0 0 2 93 0 47
2017 3 to 10 years in current department or agency 53 28 14 4 1 0 0 81 5 78
2017 11 to 20 years in current department or agency 47 23 13 3 13 0 0 71 16 38
2014 Less than 3 years in current department or agency 61 27 7 2 2 0 0 89 5 44
2014 3 to 10 years in current department or agency 49 28 10 6 6 0 1 78 12 87
2014 11 to 20 years in current department or agency 75 18 0 4 0 4 0 96 4 28
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 18 52 0 9 0 11 11 89 11 10
2017 3 to 10 years in current department or agency 21 39 16 7 4 0 12 69 13 26
2017 11 to 20 years in current department or agency 49 13 26 0 0 6 6 71 0 16
2014 3 to 10 years in current department or agency 35 48 0 9 4 4 0 86 14 23
2014 11 to 20 years in current department or agency 38 31 8 0 0 23 0 90 0 13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 26 6 2 2 11 2 87 5 47
2017 3 to 10 years in current department or agency 30 36 9 13 5 5 1 71 20 78
2017 11 to 20 years in current department or agency 27 38 21 5 5 3 0 67 11 37
2014 Less than 3 years in current department or agency 42 26 14 5 4 9 0 74 10 43
2014 3 to 10 years in current department or agency 25 43 10 12 7 2 1 70 19 87
2014 11 to 20 years in current department or agency 32 29 32 4 4 0 0 61 7 28

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 45 4 2 0 7 2 93 2 47
2017 3 to 10 years in current department or agency 23 42 14 8 9 3 1 67 18 78
2017 11 to 20 years in current department or agency 21 51 14 5 8 0 0 73 14 37
2014 Less than 3 years in current department or agency 39 35 9 9 2 5 0 78 12 43
2014 3 to 10 years in current department or agency 22 42 15 14 7 0 0 64 21 87
2014 11 to 20 years in current department or agency 29 46 7 11 4 4 0 78 15 28

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 42 11 0 2 17 2 84 3 47
2017 3 to 10 years in current department or agency 12 46 19 9 5 7 1 63 16 78
2017 11 to 20 years in current department or agency 16 40 22 14 5 3 0 58 20 37
2014 Less than 3 years in current department or agency 32 33 9 9 2 14 0 75 14 43
2014 3 to 10 years in current department or agency 15 40 18 14 9 3 0 57 24 87
2014 11 to 20 years in current department or agency 25 29 18 21 7 0 0 54 29 28

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 30 9 6 2 17 2 79 11 47
2017 3 to 10 years in current department or agency 21 29 20 14 14 0 1 51 29 78
2017 11 to 20 years in current department or agency 30 26 14 14 8 8 0 61 24 37
2014 Less than 3 years in current department or agency 35 18 14 9 16 7 0 57 28 43
2014 3 to 10 years in current department or agency 21 24 23 20 12 1 0 45 31 87
2014 11 to 20 years in current department or agency 21 29 14 21 4 11 0 56 28 28

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 46 13 7 2 11 2 75 10 47
2017 3 to 10 years in current department or agency 10 44 17 15 10 3 1 55 27 78
2017 11 to 20 years in current department or agency 13 40 19 16 11 0 0 54 27 37
2014 Less than 3 years in current department or agency 28 35 16 12 0 9 0 69 13 43
2014 3 to 10 years in current department or agency 10 44 14 21 12 0 0 54 32 87
2014 11 to 20 years in current department or agency 18 39 21 11 11 0 0 57 21 28
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 32 17 2 0 0 0 80 2 47
2017 3 to 10 years in current department or agency 34 47 14 4 1 0 0 81 5 78
2017 11 to 20 years in current department or agency 34 40 16 11 0 0 0 74 11 38
2014 Less than 3 years in current department or agency 50 39 7 5 0 0 0 89 5 44
2014 3 to 10 years in current department or agency 35 48 12 6 0 0 0 83 6 87
2014 11 to 20 years in current department or agency 43 43 7 7 0 0 0 86 7 28

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 43 2 2 0 4 0 95 2 47
2017 3 to 10 years in current department or agency 43 46 6 3 0 1 0 91 3 78
2017 11 to 20 years in current department or agency 39 43 10 3 0 5 0 87 3 38
2014 Less than 3 years in current department or agency 50 39 2 5 0 5 0 93 5 44
2014 3 to 10 years in current department or agency 46 39 10 3 0 1 0 86 3 87
2014 11 to 20 years in current department or agency 54 39 0 0 0 7 0 100 0 28

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 47 2 9 0 6 4 88 10 47
2017 3 to 10 years in current department or agency 29 42 20 5 4 0 0 71 9 78
2017 11 to 20 years in current department or agency 26 40 24 5 5 0 0 65 11 38
2014 Less than 3 years in current department or agency 36 25 7 18 5 7 2 68 25 44
2014 3 to 10 years in current department or agency 41 39 10 5 2 1 1 82 7 87
2014 11 to 20 years in current department or agency 61 32 0 4 4 0 0 93 7 28

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 40 17 2 2 11 2 75 5 47
2017 3 to 10 years in current department or agency 18 44 18 7 5 8 0 67 13 78
2017 11 to 20 years in current department or agency 22 32 25 8 8 5 0 57 17 37
2014 Less than 3 years in current department or agency 25 30 20 9 5 11 0 62 15 44
2014 3 to 10 years in current department or agency 29 37 17 8 7 2 0 67 15 87
2014 11 to 20 years in current department or agency 39 36 21 0 0 4 0 78 0 28

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 15 19 4 2 23 8 62 9 47
2017 3 to 10 years in current department or agency 16 27 21 13 16 3 5 47 31 78
2017 11 to 20 years in current department or agency 11 26 13 13 21 11 5 43 41 38
2014 Less than 3 years in current department or agency 16 14 7 9 18 25 11 47 43 44
2014 3 to 10 years in current department or agency 10 29 20 15 17 6 3 43 35 87
2014 11 to 20 years in current department or agency 43 18 11 4 7 11 7 74 13 28

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 24 2 0 0 0 2 98 0 47
2017 3 to 10 years in current department or agency 54 35 5 5 0 0 0 90 5 78
2017 11 to 20 years in current department or agency 66 24 8 3 0 0 0 89 3 38
2014 Less than 3 years in current department or agency 59 30 0 5 0 4 2 95 5 44
2014 3 to 10 years in current department or agency 65 24 7 2 0 0 1 91 2 87
2014 11 to 20 years in current department or agency 68 25 7 0 0 0 0 93 0 28

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 79 17 0 2 0 2 0 98 2 47
2017 3 to 10 years in current department or agency 66 21 7 1 1 3 1 90 3 78
2017 11 to 20 years in current department or agency 68 24 8 0 0 0 0 92 0 38
2014 Less than 3 years in current department or agency 64 21 2 5 0 4 4 92 5 44
2014 3 to 10 years in current department or agency 62 26 7 3 1 0 0 88 5 87
2014 11 to 20 years in current department or agency 75 25 0 0 0 0 0 100 0 28

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 41 10 15 0 4 0 74 16 47
2017 3 to 10 years in current department or agency 20 35 17 14 13 1 0 56 27 78
2017 11 to 20 years in current department or agency 24 34 8 21 13 0 0 58 34 38
2014 Less than 3 years in current department or agency 25 25 9 23 7 7 4 56 33 44
2014 3 to 10 years in current department or agency 22 25 16 23 14 0 0 47 37 87
2014 11 to 20 years in current department or agency 36 29 11 11 11 4 0 67 22 28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 26 15 15 11 12 2 52 30 47
2017 3 to 10 years in current department or agency 18 15 10 30 25 1 0 34 56 77
2017 11 to 20 years in current department or agency 13 21 11 29 27 0 0 34 55 38
2014 Less than 3 years in current department or agency 11 18 5 32 18 7 9 35 60 44
2014 3 to 10 years in current department or agency 14 17 13 28 29 0 0 31 56 87
2014 11 to 20 years in current department or agency 18 14 11 39 14 4 0 33 56 28

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 51 13 4 0 2 0 82 4 47
2017 3 to 10 years in current department or agency 18 36 30 13 3 0 0 55 16 78
2017 11 to 20 years in current department or agency 21 37 10 19 11 3 0 60 30 38

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 37 15 9 2 2 0 73 11 47
2017 3 to 10 years in current department or agency 32 36 17 12 3 1 0 69 15 78
2017 11 to 20 years in current department or agency 29 31 16 13 8 3 0 62 22 38
2014 Less than 3 years in current department or agency 43 23 7 11 5 11 0 74 18 44
2014 3 to 10 years in current department or agency 44 31 14 3 3 3 1 78 7 87
2014 11 to 20 years in current department or agency 54 21 11 4 0 11 0 84 4 28

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 38 9 4 0 4 0 86 5 47
2017 3 to 10 years in current department or agency 25 43 22 8 0 3 0 69 8 78
2017 11 to 20 years in current department or agency 31 37 18 11 3 0 0 69 13 38
2014 Less than 3 years in current department or agency 41 30 14 9 0 7 0 76 10 44
2014 3 to 10 years in current department or agency 40 40 12 1 3 2 1 83 5 87
2014 11 to 20 years in current department or agency 68 21 7 4 0 0 0 89 4 28

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 65 33 0 2 0 0 0 98 2 47
2017 3 to 10 years in current department or agency 47 32 12 7 3 0 0 79 9 78
2017 11 to 20 years in current department or agency 32 47 8 7 5 0 0 79 13 38
2014 Less than 3 years in current department or agency 66 25 7 2 0 0 0 91 2 44
2014 3 to 10 years in current department or agency 48 39 10 1 1 0 0 87 2 87
2014 11 to 20 years in current department or agency 64 25 11 0 0 0 0 89 0 28

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 45 0 0 0 0 0 100 0 47
2017 3 to 10 years in current department or agency 39 34 18 3 7 0 0 73 9 78
2017 11 to 20 years in current department or agency 37 36 8 8 11 0 0 74 19 38
2014 Less than 3 years in current department or agency 48 36 11 0 5 0 0 84 5 44
2014 3 to 10 years in current department or agency 38 33 12 13 5 0 0 71 17 87
2014 11 to 20 years in current department or agency 43 36 7 7 7 0 0 79 14 28

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 47 0 0 0 0 0 100 0 47
2017 3 to 10 years in current department or agency 35 39 14 7 5 0 0 74 12 78
2017 11 to 20 years in current department or agency 37 36 8 11 8 0 0 74 19 38
2014 Less than 3 years in current department or agency 45 37 11 2 5 0 0 82 7 44
2014 3 to 10 years in current department or agency 36 33 16 12 3 0 0 69 15 87
2014 11 to 20 years in current department or agency 36 46 7 7 4 0 0 82 11 28

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 45 27 14 7 2 4 0 76 9 47
2017 3 to 10 years in current department or agency 29 18 27 14 9 3 0 48 24 78
2017 11 to 20 years in current department or agency 27 19 34 16 5 0 0 45 21 38
2014 Less than 3 years in current department or agency 32 23 21 7 7 9 2 61 16 44
2014 3 to 10 years in current department or agency 26 32 18 9 10 3 0 61 20 87
2014 11 to 20 years in current department or agency 29 29 18 18 7 0 0 57 25 28
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 22 57 47
2017 3 to 10 years in current department or agency 34 31 35 78
2017 11 to 20 years in current department or agency 27 34 39 38
2014 Less than 3 years in current department or agency 48 14 39 44
2014 3 to 10 years in current department or agency 36 24 40 87
2014 11 to 20 years in current department or agency 18 50 32 28

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Less than 3 years in current department or agency 10 19 30 10 21 10 10
2017 3 to 10 years in current department or agency 4 19 61 8 0 8 26
2017 11 to 20 years in current department or agency 0 30 40 0 0 30 10
2014 Less than 3 years in current department or agency 0 14 24 24 9999 37 21
2014 3 to 10 years in current department or agency 0 19 58 19 9999 3 31
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 19 81 78
2017 11 to 20 years in current department or agency 24 76 38
2014 Less than 3 years in current department or agency 11 89 44
2014 3 to 10 years in current department or agency 20 80 87

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 73 15
2014 3 to 10 years in current department or agency 29 17

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 59 15
2014 3 to 10 years in current department or agency 82 17

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 15
2014 3 to 10 years in current department or agency 0 17

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 15
2014 3 to 10 years in current department or agency 0 17

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 15
2014 3 to 10 years in current department or agency 0 17

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 34 15
2014 3 to 10 years in current department or agency 35 17

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 47 15
2014 3 to 10 years in current department or agency 53 17

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 41 15
2014 3 to 10 years in current department or agency 76 17

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 46 15
2014 3 to 10 years in current department or agency 65 17

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 15
2014 3 to 10 years in current department or agency 0 17

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 41 15
2014 3 to 10 years in current department or agency 53 17

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 60 15
2014 3 to 10 years in current department or agency 65 17

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 34 15
2014 3 to 10 years in current department or agency 29 17

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 15

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 36 14
2014 3 to 10 years in current department or agency 43 14

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 58 14
2014 3 to 10 years in current department or agency 43 14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14
2014 3 to 10 years in current department or agency 0 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 64 14
2014 3 to 10 years in current department or agency 71 14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 36 14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 100 0 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 10 17 2 2 41 17 48 11 47
2017 3 to 10 years in current department or agency 8 22 25 13 5 23 4 41 24 78
2017 11 to 20 years in current department or agency 10 23 11 13 13 24 5 48 38 38
2014 Less than 3 years in current department or agency 5 9 14 7 7 39 20 34 33 44
2014 3 to 10 years in current department or agency 15 17 17 8 8 31 3 49 25 87
2014 11 to 20 years in current department or agency 25 14 14 7 4 29 7 61 17 28

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 36 17 2 0 11 4 77 3 47
2017 3 to 10 years in current department or agency 25 31 18 14 4 8 0 61 19 78
2017 11 to 20 years in current department or agency 37 21 13 16 8 5 0 61 25 38
2014 Less than 3 years in current department or agency 18 18 16 4 9 30 5 55 20 44
2014 3 to 10 years in current department or agency 35 26 15 7 7 10 0 68 15 87
2014 11 to 20 years in current department or agency 43 18 14 7 0 14 4 74 9 28
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 17 49 4 13 4 0 12 75 20 47
2017 3 to 10 years in current department or agency 32 54 7 0 4 1 2 89 4 77
2017 11 to 20 years in current department or agency 47 27 13 8 0 3 2 78 8 38
2014 Less than 3 years in current department or agency 18 37 14 9 4 5 13 67 17 44
2014 3 to 10 years in current department or agency 33 39 16 3 0 0 8 79 4 87
2014 11 to 20 years in current department or agency 43 36 18 0 0 0 4 81 0 28

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 10 15 17 17 2 28 10 41 32 47
2017 3 to 10 years in current department or agency 9 27 26 14 6 13 5 43 25 78
2017 11 to 20 years in current department or agency 21 32 18 13 3 11 3 61 18 38
2014 Less than 3 years in current department or agency 11 23 18 5 5 23 15 55 15 44
2014 3 to 10 years in current department or agency 29 33 21 2 2 8 5 71 5 87
2014 11 to 20 years in current department or agency 36 43 11 0 0 11 0 88 0 28

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 30 6 0 0 13 14 91 0 47
2017 3 to 10 years in current department or agency 46 33 7 1 1 9 3 90 3 78
2017 11 to 20 years in current department or agency 45 29 8 5 8 3 2 78 14 38
2014 Less than 3 years in current department or agency 28 27 0 2 0 34 9 96 4 44
2014 3 to 10 years in current department or agency 49 18 9 6 2 6 9 80 9 87
2014 11 to 20 years in current department or agency 57 29 7 0 4 0 4 89 4 28

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 30 4 0 0 22 12 93 0 47
2017 3 to 10 years in current department or agency 32 30 13 8 3 12 3 73 12 78
2017 11 to 20 years in current department or agency 24 47 8 5 8 5 2 77 14 38
2014 Less than 3 years in current department or agency 19 26 7 2 2 35 9 79 8 43
2014 3 to 10 years in current department or agency 36 30 13 6 2 7 7 76 9 87
2014 11 to 20 years in current department or agency 39 46 7 0 0 4 4 92 0 28
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 8 92 78
2017 11 to 20 years in current department or agency 16 84 38
2014 3 to 10 years in current department or agency 8 92 87
2014 11 to 20 years in current department or agency 0 100 28

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 13 15 0 4 45 13 53 11 47
2017 3 to 10 years in current department or agency 10 19 27 9 0 30 5 44 14 78
2017 11 to 20 years in current department or agency 15 21 11 5 11 27 11 58 25 38
2014 Less than 3 years in current department or agency 12 5 21 2 5 49 7 37 16 43
2014 3 to 10 years in current department or agency 18 13 20 1 5 38 6 55 10 87
2014 11 to 20 years in current department or agency 21 21 11 4 0 36 7 75 6 28

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 36 13 2 2 20 2 78 6 47
2017 3 to 10 years in current department or agency 22 36 21 9 0 10 1 66 10 78
2017 11 to 20 years in current department or agency 34 23 13 8 8 11 3 66 18 38
2014 Less than 3 years in current department or agency 18 28 12 5 5 32 0 69 14 43
2014 3 to 10 years in current department or agency 44 18 15 2 3 16 1 75 7 87
2014 11 to 20 years in current department or agency 36 25 7 4 0 25 4 85 5 28
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 43 9 4 13 0 2 73 18 47
2017 3 to 10 years in current department or agency 30 43 19 4 0 1 3 76 4 78
2017 11 to 20 years in current department or agency 34 35 21 8 0 0 3 70 8 38

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 28 34 12 6 0 0 47 19 47
2017 3 to 10 years in current department or agency 6 27 26 31 10 0 0 33 41 78
2017 11 to 20 years in current department or agency 8 27 26 31 8 0 0 35 39 38

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 49 10 2 4 0 0 83 6 47
2017 3 to 10 years in current department or agency 13 38 23 21 5 0 0 51 26 78
2017 11 to 20 years in current department or agency 11 21 35 21 8 0 5 33 30 38

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 28 22 16 4 0 0 58 21 47
2017 3 to 10 years in current department or agency 8 27 35 12 18 1 0 35 30 78
2017 11 to 20 years in current department or agency 19 19 21 23 19 0 0 37 42 38

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 26 12 0 2 0 4 85 2 47
2017 3 to 10 years in current department or agency 41 28 18 5 2 0 5 73 8 78
2017 11 to 20 years in current department or agency 29 23 19 11 3 5 10 62 16 38

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 41 21 11 2 0 0 66 13 47
2017 3 to 10 years in current department or agency 25 35 19 12 8 0 1 61 20 78
2017 11 to 20 years in current department or agency 27 23 23 16 11 0 0 50 27 38

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 45 17 4 0 0 0 78 4 47
2017 3 to 10 years in current department or agency 23 36 27 10 4 0 0 59 14 78
2017 11 to 20 years in current department or agency 31 23 29 8 3 3 3 58 11 38

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 32 23 2 2 0 2 72 4 47
2017 3 to 10 years in current department or agency 15 36 34 12 4 0 0 51 15 78
2017 11 to 20 years in current department or agency 19 35 26 16 3 0 3 55 19 38

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 34 15 7 0 0 0 78 7 47
2017 3 to 10 years in current department or agency 26 40 19 13 1 0 0 66 14 78
2017 11 to 20 years in current department or agency 29 32 21 7 8 0 3 62 16 38

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 35 17 14 0 0 0 69 14 47
2017 3 to 10 years in current department or agency 22 46 14 17 0 0 0 69 17 77
2017 11 to 20 years in current department or agency 16 42 24 10 5 0 3 60 16 38

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 65 33 2 0 0 0 0 98 0 47
2017 3 to 10 years in current department or agency 66 23 8 0 1 0 1 91 1 78
2017 11 to 20 years in current department or agency 55 27 8 8 0 0 3 84 8 38

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 83 13 0 4 0 0 0 96 4 47
2017 3 to 10 years in current department or agency 67 14 13 3 0 0 3 84 3 77
2017 11 to 20 years in current department or agency 56 14 14 3 8 3 3 74 12 37

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 33 6 2 0 0 0 92 2 46
2017 3 to 10 years in current department or agency 49 31 15 3 1 0 1 81 4 78
2017 11 to 20 years in current department or agency 34 39 13 3 5 0 5 78 8 38

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 77 17 4 0 2 0 0 94 2 47
2017 3 to 10 years in current department or agency 60 22 12 3 3 0 1 83 5 78
2017 11 to 20 years in current department or agency 55 26 8 5 5 0 0 81 11 38

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 10 6 2 0 0 19 89 3 47
2017 3 to 10 years in current department or agency 51 20 4 2 1 0 22 91 5 78
2017 11 to 20 years in current department or agency 42 19 16 3 0 0 21 76 3 38

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 20 10 2 2 0 0 85 4 47
2017 3 to 10 years in current department or agency 54 27 9 3 0 0 7 87 3 77
2017 11 to 20 years in current department or agency 44 29 11 3 0 3 11 85 3 38

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 9 15 11 11 0 0 63 22 47
2017 3 to 10 years in current department or agency 57 23 7 3 5 1 4 85 8 78
2017 11 to 20 years in current department or agency 63 21 8 5 0 0 3 86 5 38

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 28 19 6 0 0 0 74 6 47
2017 3 to 10 years in current department or agency 51 32 13 3 0 0 1 84 3 78
2017 11 to 20 years in current department or agency 47 31 11 3 5 0 3 81 8 38

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 41 37 7 0 0 0 56 7 47
2017 3 to 10 years in current department or agency 12 26 39 20 4 0 0 38 23 78
2017 11 to 20 years in current department or agency 8 23 55 5 8 0 0 31 13 38

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 17 41 30 13 0 0 43 17 47
2017 3 to 10 years in current department or agency 5 19 45 19 11 0 0 31 25 78
2017 11 to 20 years in current department or agency 5 18 43 29 5 0 0 34 23 38

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 39 15 4 2 9 0 77 7 47
2017 3 to 10 years in current department or agency 34 46 15 3 3 0 0 79 5 78
2017 11 to 20 years in current department or agency 31 45 11 13 0 0 0 76 13 38

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 58 7 2 0 0 0 91 2 47
2017 3 to 10 years in current department or agency 21 47 17 9 5 0 0 69 14 78
2017 11 to 20 years in current department or agency 21 44 16 11 8 0 0 66 19 38
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 15 85 76
2017 11 to 20 years in current department or agency 15 85 38
2014 Less than 3 years in current department or agency 11 89 44
2014 3 to 10 years in current department or agency 17 83 87

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 82 18 11
2014 3 to 10 years in current department or agency 87 13 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 19 19 4 7 2 0 49 51 47
2017 3 to 10 years in current department or agency 54 31 11 2 0 1 0 55 45 78
2017 11 to 20 years in current department or agency 50 34 5 3 3 5 0 53 47 38

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 23
2017 3 to 10 years in current department or agency 20 34
2017 11 to 20 years in current department or agency 24 16

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 23
2017 3 to 10 years in current department or agency 10 34
2017 11 to 20 years in current department or agency 6 16

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 23
2017 3 to 10 years in current department or agency 47 34
2017 11 to 20 years in current department or agency 19 16

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 23
2017 3 to 10 years in current department or agency 32 34
2017 11 to 20 years in current department or agency 25 16

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 23
2017 3 to 10 years in current department or agency 6 34
2017 11 to 20 years in current department or agency 19 16

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 23
2017 3 to 10 years in current department or agency 42 34
2017 11 to 20 years in current department or agency 49 16

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 74 17 4 0 4 23
2017 3 to 10 years in current department or agency 5 84 11 0 0 0 35
2017 11 to 20 years in current department or agency 18 70 0 0 6 6 17

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 31 0 26 13 0 5 59 41 23
2017 3 to 10 years in current department or agency 22 37 26 3 6 3 3 63 9 35
2017 11 to 20 years in current department or agency 40 18 0 30 6 6 0 62 38 17

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 9 13 13 12 4 39 31 46 23
2017 3 to 10 years in current department or agency 3 12 20 3 3 6 54 36 14 35
2017 11 to 20 years in current department or agency 24 18 12 6 6 6 29 63 18 17
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