2017 Public Service Employee Survey Results for Canadian Transportation Agency by Question 111.1. Region of work (variable derived from question 111)

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 40 51 2 5 2 0 0 92 7 136
2014 Region - National Capital Region 45 42 4 7 2 0 0 87 9 185
2011 Region - National Capital Region 52 35 5 5 2 1 0 88 7 184
2008 Region - Quebec (excluding National Capital Region) 62 31 8 0 0 0 0 92 0 13
2008 Region - National Capital Region 53 34 5 7 2 0 0 87 8 131

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 73 20 5 1 1 0 0 93 3 135
2014 Region - National Capital Region 76 17 4 3 1 0 0 93 4 185
2011 Region - National Capital Region 74 17 4 4 1 1 0 92 4 184
2008 Region - Quebec (excluding National Capital Region) 85 8 0 8 0 0 0 92 8 13
2008 Region - National Capital Region 69 22 5 3 0 1 0 91 3 130

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 63 15 9 8 6 0 0 78 14 136
2014 Region - National Capital Region 55 22 11 6 5 0 1 78 11 185
2011 Region - National Capital Region 54 24 7 9 4 0 1 79 14 184
2008 Region - Quebec (excluding National Capital Region) 69 23 8 0 0 0 0 92 0 13
2008 Region - National Capital Region 50 22 6 16 6 0 0 72 22 131

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 58 36 3 1 2 0 0 94 3 136
2014 Region - National Capital Region 64 30 4 2 1 0 0 94 2 185
2011 Region - National Capital Region 62 29 5 3 1 0 0 91 4 183

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 40 38 9 11 1 0 1 79 12 136
2014 Region - National Capital Region 41 33 10 11 4 0 1 75 16 184
2011 Region - National Capital Region 45 31 13 9 2 1 0 76 10 184
2008 Region - Quebec (excluding National Capital Region) 46 31 23 0 0 0 0 77 0 13
2008 Region - National Capital Region 47 31 15 5 3 0 0 77 8 131

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 43 42 5 8 2 0 0 85 10 136
2014 Region - National Capital Region 42 37 10 9 3 0 0 79 11 185
2011 Region - National Capital Region 43 37 13 5 3 0 0 80 7 184
2008 Region - Quebec (excluding National Capital Region) 38 31 31 0 0 0 0 69 0 13
2008 Region - National Capital Region 42 42 9 4 2 0 0 85 6 130

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 53 33 7 4 3 1 0 86 7 136
2014 Region - National Capital Region 52 34 10 2 2 0 0 86 4 184
2011 Region - National Capital Region 47 39 9 3 2 0 0 86 5 184
2008 Region - Quebec (excluding National Capital Region) 46 54 0 0 0 0 0 100 0 13
2008 Region - National Capital Region 53 34 10 3 0 0 0 87 3 131

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 64 28 6 1 2 0 0 91 2 135
2014 Region - National Capital Region 56 30 6 5 1 1 2 88 6 185

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 58 31 6 3 2 0 0 89 5 136
2014 Region - National Capital Region 49 30 10 6 6 0 0 79 11 185
2011 Region - National Capital Region 49 33 5 6 5 1 1 83 11 184

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 36 17 9 7 12 3 15 65 23 136
2014 Region - National Capital Region 33 19 12 10 11 3 13 62 24 185
2011 Region - National Capital Region 27 20 11 9 14 1 20 59 28 184
2008 Region - Quebec (excluding National Capital Region) 46 15 0 15 8 0 15 73 27 13
2008 Region - National Capital Region 27 22 9 7 15 1 19 61 28 130

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 33 41 14 9 3 0 0 73 12 135
2014 Region - National Capital Region 37 40 11 9 3 0 0 77 12 184
2011 Region - National Capital Region 34 42 12 7 5 0 0 76 12 184
2008 Region - Quebec (excluding National Capital Region) 38 38 23 0 0 0 0 77 0 13
2008 Region - National Capital Region 43 33 12 6 6 0 0 76 12 131

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 36 35 14 8 7 0 0 71 15 135
2014 Region - National Capital Region 31 30 18 11 9 0 0 62 21 184
2011 Region - National Capital Region 28 34 14 11 10 1 1 64 22 184

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 29 42 11 12 6 0 0 71 18 135

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 43 40 8 4 4 0 0 84 8 135
2014 Region - National Capital Region 51 33 10 4 2 1 0 84 6 185
2011 Region - National Capital Region 48 36 10 3 2 1 0 85 5 183
2008 Region - Quebec (excluding National Capital Region) 38 31 31 0 0 0 0 69 0 13
2008 Region - National Capital Region 49 37 5 8 1 1 0 87 8 131

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 36 35 7 12 10 0 0 71 22 135

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 48 43 3 3 3 0 0 91 6 136
2014 Region - National Capital Region 63 28 5 2 2 0 0 92 3 185
2011 Region - National Capital Region 56 34 6 2 2 0 0 90 4 184

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 39 38 9 11 3 0 1 77 14 135
2014 Region - National Capital Region 31 40 12 9 7 0 0 71 17 184
2011 Region - National Capital Region 37 35 14 6 7 0 1 72 14 184

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 43 37 11 4 5 0 1 80 9 136
2014 Region - National Capital Region 36 34 14 9 7 0 0 71 16 185

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 43 31 12 10 4 0 0 74 14 135
2014 Region - National Capital Region 44 30 13 7 5 0 0 74 12 185
2011 Region - National Capital Region 39 40 12 6 2 0 1 79 9 184

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 41 36 13 8 3 0 0 77 10 136
2014 Region - National Capital Region 41 34 12 9 4 0 0 75 13 185
2011 Region - National Capital Region 40 45 7 5 4 0 0 85 8 184
2008 Region - Quebec (excluding National Capital Region) 54 31 8 8 0 0 0 85 8 13
2008 Region - National Capital Region 47 31 15 5 3 0 0 78 8 131

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 39 38 10 5 7 0 1 77 12 136
2014 Region - National Capital Region 34 37 12 10 6 1 1 72 16 184
2011 Region - National Capital Region 43 37 10 5 4 0 1 81 10 183
2008 Region - Quebec (excluding National Capital Region) 38 46 8 8 0 0 0 85 8 13
2008 Region - National Capital Region 29 36 13 12 10 0 0 65 22 131

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 16 23 32 19 8 1 0 28 39 136
2014 Region - National Capital Region 12 26 36 16 8 1 1 25 38 184
2011 Region - National Capital Region 6 22 34 23 12 1 3 36 29 184
2008 Region - Quebec (excluding National Capital Region) 0 23 38 23 0 8 8 27 27 13
2008 Region - National Capital Region 16 24 28 24 6 0 2 30 41 131

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 10 16 34 19 19 1 1 38 27 134
2014 Region - National Capital Region 10 12 26 29 21 0 3 51 22 184
2011 Region - National Capital Region 4 12 18 33 28 3 3 64 17 184
2008 Region - Quebec (excluding National Capital Region) 0 15 31 15 15 15 8 40 20 13
2008 Region - National Capital Region 8 19 26 29 12 3 2 44 29 131

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 8 21 26 24 17 1 4 43 30 135
2014 Region - National Capital Region 13 26 25 21 11 1 2 34 40 185
2011 Region - National Capital Region 15 14 30 20 17 2 3 38 30 183
2008 Region - Quebec (excluding National Capital Region) 15 15 31 23 8 8 0 33 33 13
2008 Region - National Capital Region 18 15 32 19 9 2 4 30 36 130

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 14 14 33 19 18 1 1 38 28 135
2014 Region - National Capital Region 7 18 33 25 13 0 2 40 26 184
2011 Region - National Capital Region 5 12 29 33 17 2 3 53 17 184
2008 Region - Quebec (excluding National Capital Region) 0 15 31 23 23 8 0 50 17 13
2008 Region - National Capital Region 9 14 36 26 13 1 2 40 23 129

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 14 33 23 18 9 1 3 28 48 135
2014 Region - National Capital Region 23 25 21 13 13 1 4 27 50 184
2011 Region - National Capital Region 10 17 30 23 13 3 4 39 29 184
2008 Region - Quebec (excluding National Capital Region) 8 15 46 8 8 8 8 18 27 13
2008 Region - National Capital Region 14 24 28 18 11 1 5 30 40 130

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 12 18 24 24 16 1 4 42 32 135
2014 Region - National Capital Region 4 10 28 30 24 2 3 56 15 184
2011 Region - National Capital Region 4 10 29 30 19 5 4 53 15 183
2008 Region - Quebec (excluding National Capital Region) 8 15 15 8 23 31 0 44 33 13
2008 Region - National Capital Region 8 20 31 21 14 2 5 37 30 131

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 9 14 34 22 14 4 2 39 25 135
2014 Region - National Capital Region 9 27 29 18 14 2 2 33 37 184
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 68 15 5 9 2 0 1 84 11 136
2014 Region - National Capital Region 69 15 6 3 4 0 2 87 8 185
2011 Region - National Capital Region 65 16 6 6 6 0 0 82 12 184
2008 Region - Quebec (excluding National Capital Region) 46 46 8 0 0 0 0 92 0 13
2008 Region - National Capital Region 66 18 7 5 3 0 2 85 8 131

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 40 36 11 5 1 2 6 82 6 136
2014 Region - National Capital Region 38 23 12 10 10 4 4 66 21 185

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 60 24 6 6 4 0 0 84 10 136
2014 Region - National Capital Region 52 24 6 9 7 0 1 77 17 185

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 36 10 6 1 2 0 83 7 136
2014 Region - National Capital Region 39 35 9 12 3 0 1 75 15 185
2011 Region - National Capital Region 39 34 10 11 4 2 1 75 15 184
2008 Region - Quebec (excluding National Capital Region) 23 38 15 0 8 8 8 73 9 13
2008 Region - National Capital Region 43 33 12 8 3 0 2 77 11 131

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 42 30 7 5 7 7 1 79 13 136
2014 Region - National Capital Region 40 20 13 10 6 8 3 67 19 185
2011 Region - National Capital Region 43 21 7 11 8 9 2 71 21 184
2008 Region - Quebec (excluding National Capital Region) 23 38 8 8 8 8 8 73 18 13
2008 Region - National Capital Region 52 17 11 10 6 3 1 71 17 131

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 17 22 20 9 4 20 8 54 18 136
2014 Region - National Capital Region 19 19 19 13 11 13 6 47 30 185

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 66 26 5 4 0 0 0 92 4 135
2014 Region - National Capital Region 52 33 6 5 4 0 1 85 9 185
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 48 33 6 8 3 0 2 83 11 135
2014 Region - National Capital Region 47 29 11 6 5 1 1 78 11 185
2011 Region - National Capital Region 32 41 11 8 5 1 1 75 14 183
2008 Region - Quebec (excluding National Capital Region) 23 46 8 8 8 0 8 75 17 13
2008 Region - National Capital Region 35 31 11 13 7 1 2 68 20 131

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 61 23 7 2 4 0 2 87 6 136
2014 Region - National Capital Region 51 28 7 4 5 3 1 83 10 185
2011 Region - National Capital Region 41 31 12 6 5 4 1 76 12 183
2008 Region - Quebec (excluding National Capital Region) 31 46 8 0 15 0 0 77 15 13
2008 Region - National Capital Region 44 26 14 8 6 2 2 72 14 131

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 56 23 9 5 4 1 2 81 9 136
2014 Region - National Capital Region 47 28 9 9 4 1 1 77 14 185
2011 Region - National Capital Region 40 32 8 14 5 1 1 73 19 182
2008 Region - Quebec (excluding National Capital Region) 23 46 8 0 15 0 8 75 17 13
2008 Region - National Capital Region 39 23 14 15 8 0 2 63 23 131

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 84 6 3 4 1 0 2 92 5 136
2014 Region - National Capital Region 78 13 3 1 3 0 2 93 4 185
2011 Region - National Capital Region 73 13 5 4 1 1 3 89 5 183
2008 Region - Quebec (excluding National Capital Region) 50 42 0 0 8 0 0 92 8 12
2008 Region - National Capital Region 79 12 3 3 1 0 2 93 4 131

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 63 16 10 3 3 0 5 83 7 136
2014 Region - National Capital Region 49 19 6 5 9 6 7 78 15 185
2011 Region - National Capital Region 41 28 9 8 8 3 4 74 17 184

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 70 16 6 1 4 0 3 88 6 136

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 65 20 8 2 2 1 2 87 5 136

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 64 18 8 3 4 1 2 84 7 136
2014 Region - National Capital Region 53 27 9 5 5 0 1 80 11 185
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 27 8 10 3 0 7 78 14 33
2014 Region - National Capital Region 34 25 11 2 4 6 18 77 8 47

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 29 33 20 6 9 4 0 64 15 135
2014 Region - National Capital Region 25 30 17 14 10 4 0 58 24 183
2011 Region - National Capital Region 26 30 14 13 9 8 0 61 24 184

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 28 31 19 14 8 0 0 59 22 136
2014 Region - National Capital Region 26 29 21 12 11 1 0 56 23 185
2011 Region - National Capital Region 30 26 20 12 11 1 0 56 23 184
2008 Region - Quebec (excluding National Capital Region) 23 46 15 15 0 0 0 69 15 13
2008 Region - National Capital Region 27 25 18 12 16 1 1 52 29 130

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 25 28 20 16 10 1 0 54 26 136
2014 Region - National Capital Region 22 34 18 12 9 5 0 59 22 185
2011 Region - National Capital Region 23 33 19 15 4 5 0 59 20 184
2008 Region - Quebec (excluding National Capital Region) 23 46 15 15 0 0 0 69 15 13
2008 Region - National Capital Region 18 27 24 17 11 4 0 47 29 131

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 32 27 15 12 12 4 0 61 24 136
2014 Region - National Capital Region 30 26 14 13 10 7 0 60 25 185
2011 Region - National Capital Region 31 33 15 9 8 4 0 66 18 184
2008 Region - Quebec (excluding National Capital Region) 15 62 0 8 8 8 0 83 17 13
2008 Region - National Capital Region 24 24 15 18 14 5 1 51 33 131

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 26 38 13 11 11 0 0 65 23 136
2014 Region - National Capital Region 19 31 21 15 12 2 0 51 27 185
2011 Region - National Capital Region 19 38 12 20 8 2 0 58 29 184
2008 Region - Quebec (excluding National Capital Region) 15 38 23 8 8 0 8 58 17 13
2008 Region - National Capital Region 15 27 15 24 18 1 0 42 43 131
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 38 10 4 4 0 0 83 7 136
2014 Region - National Capital Region 49 37 12 2 1 0 0 86 3 185
2011 Region - National Capital Region 51 36 8 3 2 1 0 87 5 184

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 56 29 6 5 1 1 1 87 7 136
2014 Region - National Capital Region 51 41 3 1 2 1 1 94 2 184
2011 Region - National Capital Region 50 32 8 4 1 5 1 87 5 184

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 54 23 7 7 5 4 0 80 13 136
2014 Region - National Capital Region 44 27 12 7 7 4 1 74 14 185
2011 Region - National Capital Region 32 34 13 11 6 2 2 68 18 184
2008 Region - Quebec (excluding National Capital Region) 23 46 15 8 0 8 0 75 8 13
2008 Region - National Capital Region 29 31 11 11 11 5 2 65 24 131

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 31 30 24 7 3 5 1 64 11 136
2014 Region - National Capital Region 31 30 18 5 7 7 1 67 13 185
2011 Region - National Capital Region 24 35 14 13 6 8 0 64 20 184

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 17 18 17 15 10 17 5 46 33 136
2014 Region - National Capital Region 16 12 22 13 23 9 4 33 42 185
2011 Region - National Capital Region 14 14 16 14 20 16 5 36 44 184

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 64 21 8 5 2 0 0 85 7 136
2014 Region - National Capital Region 56 21 9 7 5 0 2 79 12 183

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 71 21 4 2 0 2 1 94 2 135
2014 Region - National Capital Region 71 22 3 1 1 2 1 96 2 185
2011 Region - National Capital Region 75 19 4 1 0 1 0 95 1 184
2008 Region - Quebec (excluding National Capital Region) 62 38 0 0 0 0 0 100 0 13
2008 Region - National Capital Region 67 22 5 2 0 0 3 92 2 131

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 33 40 8 10 5 3 0 75 16 136
2014 Region - National Capital Region 34 35 12 7 10 2 1 70 17 185
2011 Region - National Capital Region 36 34 12 10 7 2 0 71 17 184
2008 Region - Quebec (excluding National Capital Region) 31 31 23 8 8 0 0 62 15 13
2008 Region - National Capital Region 31 27 15 15 8 2 1 60 24 131

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 22 26 15 15 18 3 1 50 34 136
2014 Region - National Capital Region 17 17 15 22 20 2 6 38 46 185
2011 Region - National Capital Region 10 20 15 26 21 4 3 33 51 184
2008 Region - Quebec (excluding National Capital Region) 8 38 15 8 23 0 8 50 33 13
2008 Region - National Capital Region 12 20 11 22 28 2 7 34 54 130

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 29 42 17 6 5 1 0 72 11 136

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 31 16 2 1 5 0 80 3 136
2014 Region - National Capital Region 47 39 10 2 0 3 0 88 2 185

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 36 13 3 1 2 0 83 4 135
2014 Region - National Capital Region 44 37 11 3 4 2 0 82 6 185
2011 Region - National Capital Region 36 38 10 10 4 2 0 76 13 184

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 51 35 5 5 3 0 0 86 8 135
2014 Region - National Capital Region 48 33 9 6 4 0 0 81 10 185
2011 Region - National Capital Region 47 32 9 9 3 0 0 79 12 184
2008 Region - Quebec (excluding National Capital Region) 46 23 23 8 0 0 0 69 8 13
2008 Region - National Capital Region 37 31 13 10 8 0 0 69 18 131

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 35 32 13 9 9 1 0 68 18 136
2014 Region - National Capital Region 37 33 12 7 8 2 0 71 16 185
2011 Region - National Capital Region 36 32 17 7 7 1 0 68 15 183

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 30 15 9 9 0 0 67 18 136
2014 Region - National Capital Region 37 37 9 11 6 0 0 74 17 184
2011 Region - National Capital Region 37 34 12 9 7 1 0 72 16 181
2008 Region - Quebec (excluding National Capital Region) 31 54 8 8 0 0 0 85 8 13
2008 Region - National Capital Region 28 31 18 17 6 0 0 60 23 131

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 33 21 18 10 14 3 3 56 25 136
2014 Region - National Capital Region 32 27 10 14 12 3 3 63 27 185
2011 Region - National Capital Region 27 27 14 13 14 5 0 57 28 183
2008 Region - Quebec (excluding National Capital Region) 15 54 15 0 8 8 0 75 8 13
2008 Region - National Capital Region 28 19 17 22 11 2 2 49 34 131
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Region - National Capital Region 35 29 36 136
2014 Region - National Capital Region 31 36 33 185
2011 Region - National Capital Region 34 32 34 184

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Region - National Capital Region 10 10 67 9 4 0 48
2014 Region - National Capital Region 25 18 51 0 9999 6 56
2011 Region - National Capital Region 14 13 60 2 9999 12 62
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 9 91 136
2014 Region - National Capital Region 24 76 183

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 77 13
2014 Region - National Capital Region 72 45

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 0 45

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 0 45

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 36 13
2014 Region - National Capital Region 35 45

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 35 13
2014 Region - National Capital Region 76 45

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 0 45

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 17 45

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 52 13
2014 Region - National Capital Region 39 45

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 51 13
2014 Region - National Capital Region 50 45

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 18 45

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 13 45

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 15 45

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 0 45

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 41 13
2014 Region - National Capital Region 34 45

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13
2014 Region - National Capital Region 11 44

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 64 13
2014 Region - National Capital Region 47 44

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 37 13
2014 Region - National Capital Region 62 44

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 100 0 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 13 17 19 5 4 31 11 52 15 136
2014 Region - National Capital Region 13 13 16 11 15 27 4 38 38 184

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 24 21 3 4 9 2 69 8 133
2014 Region - National Capital Region 24 24 19 10 13 9 0 54 25 184
2011 Region - National Capital Region 33 29 17 9 6 4 1 66 16 184
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 27 44 8 1 3 1 15 85 5 136
2014 Region - National Capital Region 24 53 9 1 2 1 9 86 4 185
2011 Region - National Capital Region 31 46 7 5 2 1 7 85 8 183
2008 Region - Quebec (excluding National Capital Region) 0 54 31 8 0 0 8 58 8 13
2008 Region - National Capital Region 37 46 5 3 1 0 8 91 4 131

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 12 14 21 4 1 30 17 50 10 136
2014 Region - National Capital Region 8 16 19 5 4 33 16 45 18 185
2011 Region - National Capital Region 8 15 21 7 4 34 12 42 20 183

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 29 11 0 1 7 16 85 1 135
2014 Region - National Capital Region 42 30 6 4 1 9 9 88 5 185
2011 Region - National Capital Region 39 30 7 6 1 11 7 83 8 183
2008 Region - Quebec (excluding National Capital Region) 15 54 15 0 0 8 8 82 0 13
2008 Region - National Capital Region 42 31 8 6 2 3 9 83 9 131

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 28 26 14 4 1 12 14 74 7 136
2014 Region - National Capital Region 32 29 13 3 4 10 9 76 8 185
2011 Region - National Capital Region 25 39 8 3 4 14 6 81 9 183
2008 Region - Quebec (excluding National Capital Region) 31 31 15 8 0 8 8 73 9 13
2008 Region - National Capital Region 35 21 18 9 5 5 5 63 16 131
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 4 96 136
2014 Region - National Capital Region 4 96 184

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 14 13 21 0 2 39 11 53 5 135
2014 Region - National Capital Region 18 17 14 3 4 35 8 62 13 185

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 29 36 16 1 3 14 2 77 5 136
2014 Region - National Capital Region 32 27 15 3 4 17 2 72 9 185
2011 Region - National Capital Region 38 34 17 4 2 6 0 76 6 184
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 41 26 16 7 8 0 3 69 15 135

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 17 23 24 22 12 1 1 42 34 136

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 22 31 19 13 12 0 2 55 26 135

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 20 20 20 22 16 0 2 41 38 136

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 24 15 6 4 0 6 74 11 135

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 36 15 6 6 0 1 73 12 135

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 38 30 16 10 4 0 1 69 14 135

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 17 35 23 13 10 0 3 53 24 135

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 31 27 18 11 9 0 3 60 21 135

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 42 24 15 11 5 1 2 69 16 135

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 74 18 3 1 1 0 4 95 2 136

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 80 9 3 2 3 1 3 92 5 135

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 66 20 6 3 2 0 3 89 5 136

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 67 14 8 5 2 0 4 85 7 136

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 56 12 5 1 0 0 26 92 2 135

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 71 17 6 1 2 0 3 91 3 135

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 65 12 10 3 5 1 5 82 8 136

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 60 24 12 1 1 0 2 86 1 136

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 13 29 38 10 10 0 0 42 20 136

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 9 18 33 29 11 0 0 40 27 136

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 48 35 11 4 1 1 0 84 5 136

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 23 39 15 15 6 2 0 64 21 136
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 13 87 136
2014 Region - National Capital Region 13 87 185

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 84 16 18
2014 Region - National Capital Region 84 16 25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 67 26 0 0 0 7 0 100 0 14
2014 Region - National Capital Region 66 20 9 5 0 0 0 86 5 21
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 39 30 15 8 2 5 1 42 58 136

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 25 73

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 32 73

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 9 73

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 36 73

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 1 73

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 44 73

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Region - National Capital Region 18 59 18 4 0 1 74

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 33 25 10 12 9 0 10 65 24 75

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 7 5 8 4 15 3 58 31 48 74
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