2017 Public Service Employee Survey Results for Canadian Transportation Agency by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	34	5	0	6	0	90	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	47	3	10	0	0	87	10	32
2017	Bachelor's degree	40	56	0	4	0	0	96	4	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	46	2	8	2	0	88	10	41
2014	Secondary or high school graduation certificate or equivalent or less	52	34	4	9	0	0	86	9	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	59	0	4	2	0	94	6	46
2014	Bachelor's degree	44	42	6	8	0	0	86	8	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	41	7	6	3	0	84	9	66
2011	Secondary or high school graduation certificate or equivalent or less	65	28	3	3	0	3	95	3	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	36	7	9	2	0	82	11	45
2011	University certificate or diploma below the bachelor's level	73	9	9	0	9	0	82	9	11
2011	Bachelor's degree	44	44	5	5	2	0	88	7	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	39	4	4	2	0	91	5	52
2008	Secondary or high school graduation certificate or equivalent or less	45	45	10	0	0	0	90	0	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	39	3	3	3	0	92	5	38
2008	University certificate or diploma below the bachelor's level	46	46	0	8	0	0	92	8	13
2008	Bachelor's degree	52	29	5	14	0	0	81	14	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	30	3	3	3	0	91	6	33

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	12	0	0	6	0	94	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	10	4	0	0	87	4	32
2017	Bachelor's degree	72	21	3	3	0	0	94	3	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	23	3	0	0	0	97	0	41
2014	Secondary or high school graduation certificate or equivalent or less	79	16	4	0	0	0	96	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	28	4	2	2	0	91	4	46
2014	Bachelor's degree	79	13	4	4	0	0	92	4	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	14	4	6	0	0	90	6	66
2011	Secondary or high school graduation certificate or equivalent or less	63	29	5	3	0	0	92	3	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	24	4	4	0	2	91	5	45
2011	University certificate or diploma below the bachelor's level	91	0	0	0	9	0	91	9	11
2011	Bachelor's degree	78	17	3	2	0	0	95	2	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	87	6	0	7	0	0	93	7	52
2008	Secondary or high school graduation certificate or equivalent or less	75	18	5	3	0	0	93	3	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	16	5	3	0	0	92	3	37
2008	University certificate or diploma below the bachelor's level	46	38	8	8	0	0	85	8	13
2008	Bachelor's degree	71	21	2	2	0	2	95	2	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	15	3	3	0	0	94	3	33

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	12	11	0	6	0	84	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	22	12	11	3	0	73	14	32
2017	Bachelor's degree	61	12	10	10	7	0	72	18	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	12	3	10	6	0	80	16	41
2014	Secondary or high school graduation certificate or equivalent or less	64	20	16	0	0	0	84	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	22	16	14	4	0	66	19	46
2014	Bachelor's degree	50	32	6	4	6	2	83	11	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	16	9	8	7	2	76	15	66
2011	Secondary or high school graduation certificate or equivalent or less	42	34	12	12	0	0	76	12	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	26	6	9	2	0	83	11	45
2011	University certificate or diploma below the bachelor's level	63	9	0	9	9	9	80	20	11
2011	Bachelor's degree	58	16	8	10	6	2	75	17	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	21	0	6	6	0	88	12	52
2008	Secondary or high school graduation certificate or equivalent or less	58	23	3	8	10	0	80	18	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	18	11	13	3	0	74	16	38
2008	University certificate or diploma below the bachelor's level	46	23	8	15	8	0	69	23	13
2008	Bachelor's degree	45	33	5	12	5	0	79	17	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	9	3	18	0	0	79	18	33

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	39	6	0	6	89	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	48	0	0	0	100	0	32
2017	Bachelor's degree	56	39	2	2	2	95	3	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	22	4	0	3	93	3	41
2014	Secondary or high school graduation certificate or equivalent or less	65	26	5	0	4	91	4	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	41	4	7	0	88	7	46
2014	Bachelor's degree	71	20	6	0	2	92	2	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	33	3	0	0	97	0	66
2011	Secondary or high school graduation certificate or equivalent or less	57	34	5	4	0	91	4	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	39	11	2	0	87	2	45
2011	University certificate or diploma below the bachelor's level	80	10	0	0	10	90	10	10
2011	Bachelor's degree	67	26	2	5	0	93	5	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	20	2	2	2	94	4	52

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	61	10	6	0	0	0	84	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	29	13	15	3	0	3	68	19	32
2017	Bachelor's degree	39	35	10	13	2	0	2	76	14	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	34	4	13	0	0	0	83	13	41
2014	Secondary or high school graduation certificate or equivalent or less	36	18	16	30	0	0	0	54	30	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	46	15	9	6	0	0	70	15	46
2014	Bachelor's degree	36	39	11	13	2	0	0	75	15	47
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	27	3	11	7	0	2	79	18	66
2011	Secondary or high school graduation certificate or equivalent or less	53	25	9	12	0	0	0	79	12	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	29	19	7	2	2	0	71	9	45
2011	University certificate or diploma below the bachelor's level	37	26	18	9	9	0	0	63	18	11
2011	Bachelor's degree	46	25	18	9	2	0	0	71	11	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	37	4	9	0	0	2	86	10	52
2008	Secondary or high school graduation certificate or equivalent or less	48	43	8	0	3	0	0	90	3	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	26	18	16	3	0	0	63	18	38
2008	University certificate or diploma below the bachelor's level	38	46	0	15	0	0	0	85	15	13
2008	Bachelor's degree	52	21	19	2	5	0	0	74	7	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	33	12	3	6	0	0	79	9	33

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	39	5	6	0	0	90	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	47	9	7	0	0	85	7	32
2017	Bachelor's degree	36	47	4	8	5	0	83	13	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	3	13	0	0	84	13	41
2014	Secondary or high school graduation certificate or equivalent or less	45	45	0	10	0	0	90	10	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	21	13	2	0	64	15	46
2014	Bachelor's degree	48	37	11	0	2	2	87	2	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	35	6	12	4	0	78	16	66
2011	Secondary or high school graduation certificate or equivalent or less	29	46	15	8	3	0	75	10	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	32	11	6	2	0	81	8	45
2011	University certificate or diploma below the bachelor's level	82	9	9	0	0	0	91	0	11
2011	Bachelor's degree	49	33	13	2	4	0	81	5	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	31	12	4	2	0	83	6	52
2008	Secondary or high school graduation certificate or equivalent or less	53	28	13	3	5	0	80	8	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	47	13	5	3	0	79	8	38
2008	University certificate or diploma below the bachelor's level	23	69	0	8	0	0	92	8	13
2008	Bachelor's degree	43	43	10	2	2	0	86	5	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	38	9	3	0	0	88	3	32

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	17	15	6	0	0	79	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	12	6	0	0	82	6	32
2017	Bachelor's degree	36	48	4	4	7	2	85	11	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	16	6	4	2	0	87	7	41
2014	Secondary or high school graduation certificate or equivalent or less	58	38	4	0	0	0	96	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	49	18	0	0	0	82	0	45
2014	Bachelor's degree	56	25	15	2	0	2	83	2	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	29	4	5	6	0	85	10	66
2011	Secondary or high school graduation certificate or equivalent or less	45	43	9	0	3	0	88	3	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	17	4	2	0	77	7	45
2011	University certificate or diploma below the bachelor's level	82	18	0	0	0	0	100	0	11
2011	Bachelor's degree	43	44	8	2	4	0	87	5	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	40	0	4	0	0	96	4	52
2008	Secondary or high school graduation certificate or equivalent or less	60	23	8	8	0	3	85	8	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	42	11	0	3	0	87	3	38
2008	University certificate or diploma below the bachelor's level	46	38	15	0	0	0	85	0	13
2008	Bachelor's degree	60	31	5	5	0	0	90	5	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	39	6	0	0	0	94	0	33

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	16	0	0	6	0	0	94	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	29	15	0	0	0	0	85	0	32
2017	Bachelor's degree	57	34	9	0	0	0	0	91	0	48
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	25	2	2	3	0	0	93	5	41
2014	Secondary or high school graduation certificate or equivalent or less	49	34	17	0	0	0	0	83	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	42	8	4	2	5	0	84	7	46
2014	Bachelor's degree	59	33	4	4	0	0	0	92	4	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	4	7	3	0	4	85	11	66

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	16	0	0	12	0	0	88	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	32	4	6	0	0	0	90	6	32
2017	Bachelor's degree	50	33	10	4	3	0	0	83	7	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	29	5	4	0	0	0	91	4	41
2014	Secondary or high school graduation certificate or equivalent or less	58	20	18	0	4	0	0	78	4	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	41	18	6	4	0	0	72	11	46
2014	Bachelor's degree	44	33	8	8	6	0	0	77	14	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	28	7	6	7	0	0	80	13	66
2011	Secondary or high school graduation certificate or equivalent or less	60	32	3	3	0	0	3	95	3	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	26	11	4	4	2	0	80	9	45
2011	University certificate or diploma below the bachelor's level	46	27	0	18	9	0	0	73	27	11
2011	Bachelor's degree	54	27	5	7	7	0	0	82	13	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	41	2	4	4	0	0	90	8	52

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	10	22	6	0	7	11	67	7	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	28	7	9	12	3	7	69	23	32
2017	Bachelor's degree	34	18	7	5	9	5	22	71	19	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	11	13	9	15	3	13	56	29	41
2014	Secondary or high school graduation certificate or equivalent or less	20	8	18	13	9	4	29	41	33	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	28	18	15	6	3	2	59	22	46
2014	Bachelor's degree	34	24	17	4	12	4	4	64	18	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	18	6	10	12	1	19	65	28	66
2011	Secondary or high school graduation certificate or equivalent or less	36	15	12	7	14	0	17	61	25	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	24	10	7	13	2	13	65	23	45
2011	University certificate or diploma below the bachelor's level	18	17	18	9	18	0	19	44	34	11
2011	Bachelor's degree	21	26	15	10	14	0	15	55	28	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	14	8	10	12	0	29	58	31	52
2008	Secondary or high school graduation certificate or equivalent or less	38	18	10	3	18	0	13	65	24	39
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	24	11	11	16	0	13	58	30	38
2008	University certificate or diploma below the bachelor's level	54	23	8	0	0	0	15	91	0	13
2008	Bachelor's degree	24	21	2	14	19	0	19	56	41	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	16	13	3	9	3	25	65	17	32

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	38	12	13	6	0	69	19	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	49	10	6	4	0	80	10	32
2017	Bachelor's degree	30	38	18	10	3	0	69	13	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36	12	12	2	0	75	13	41
2014	Secondary or high school graduation certificate or equivalent or less	53	30	8	9	0	0	83	9	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	52	15	11	0	0	74	11	45
2014	Bachelor's degree	37	42	6	8	4	2	81	13	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	34	13	10	6	0	71	16	66
2011	Secondary or high school graduation certificate or equivalent or less	32	35	21	3	9	0	67	12	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	48	13	11	2	0	74	13	45
2011	University certificate or diploma below the bachelor's level	64	27	9	0	0	0	91	0	11
2011	Bachelor's degree	39	41	9	8	3	0	80	12	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	49	2	4	4	0	90	8	52
2008	Secondary or high school graduation certificate or equivalent or less	50	35	10	0	5	0	85	5	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	34	16	13	3	0	68	16	38
2008	University certificate or diploma below the bachelor's level	38	38	15	8	0	0	77	8	13
2008	Bachelor's degree	45	33	14	2	5	0	79	7	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	9	6	9	0	76	15	33

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	26	12	19	0	0	0	69	19	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	25	20	9	0	0	0	71	9	32
2017	Bachelor's degree	36	38	12	10	3	0	0	75	13	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	35	12	2	17	0	0	69	18	41
2014	Secondary or high school graduation certificate or equivalent or less	42	42	13	0	4	0	0	83	4	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	37	24	11	11	0	0	54	21	46
2014	Bachelor's degree	28	23	17	27	6	0	0	50	33	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	24	18	9	12	0	0	61	21	65
2011	Secondary or high school graduation certificate or equivalent or less	35	36	10	11	8	0	0	71	19	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	26	10	15	13	2	0	61	29	45
2011	University certificate or diploma below the bachelor's level	28	27	28	9	8	0	0	55	17	11
2011	Bachelor's degree	22	46	19	7	5	0	2	69	12	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	8	10	12	2	2	70	22	52

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	34	18	5	0	77	5	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	47	8	19	0	74	19	32
2017	Bachelor's degree	24	47	16	9	5	71	13	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	37	5	14	11	70	25	41

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	36	14	7	0	0	79	7	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	45	6	9	0	0	85	9	32
2017	Bachelor's degree	38	48	9	0	5	0	86	5	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	39	8	3	6	0	83	9	41
2014	Secondary or high school graduation certificate or equivalent or less	54	24	16	0	5	0	78	5	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	51	9	4	2	3	84	7	46
2014	Bachelor's degree	50	33	12	2	2	0	83	4	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	27	9	6	1	0	84	7	66
2011	Secondary or high school graduation certificate or equivalent or less	40	42	11	4	0	3	85	4	33
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	14	0	2	0	84	2	45
2011	University certificate or diploma below the bachelor's level	54	27	0	9	9	0	81	19	11
2011	Bachelor's degree	54	30	12	0	2	2	86	2	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	37	2	4	2	0	92	6	52
2008	Secondary or high school graduation certificate or equivalent or less	50	35	8	8	0	0	85	8	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	11	5	0	0	84	5	38
2008	University certificate or diploma below the bachelor's level	38	54	0	8	0	0	92	8	13
2008	Bachelor's degree	48	36	7	7	0	2	85	7	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	30	6	9	3	0	82	12	33

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	55	7	12	0	82	12	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	19	13	17	3	68	20	32
2017	Bachelor's degree	29	40	11	14	6	69	20	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	0	5	20	75	25	41

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	41	0	5	6	0	90	10	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	36	6	4	0	0	90	4	32
2017	Bachelor's degree	35	55	3	2	5	0	91	7	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	35	5	2	0	0	92	2	41
2014	Secondary or high school graduation certificate or equivalent or less	75	25	0	0	0	0	100	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	37	8	0	0	0	92	0	46
2014	Bachelor's degree	63	29	2	2	2	2	94	4	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	25	8	3	3	0	87	6	66
2011	Secondary or high school graduation certificate or equivalent or less	60	29	4	4	3	0	89	7	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	26	11	0	0	0	89	0	45
2011	University certificate or diploma below the bachelor's level	82	18	0	0	0	0	100	0	11
2011	Bachelor's degree	51	39	5	2	3	0	90	5	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	35	4	2	0	0	94	2	52

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	54	6	11	6	0	77	17	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	29	10	13	3	4	73	16	31
2017	Bachelor's degree	28	43	13	13	3	0	71	16	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	31	6	9	2	0	83	11	41
2014	Secondary or high school graduation certificate or equivalent or less	38	37	13	8	5	0	74	13	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	41	9	11	13	0	67	24	46
2014	Bachelor's degree	15	46	21	12	6	0	61	19	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35	14	5	7	0	74	12	65
2011	Secondary or high school graduation certificate or equivalent or less	34	35	16	5	7	4	71	12	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	33	24	7	7	0	63	13	45
2011	University certificate or diploma below the bachelor's level	28	45	18	0	9	0	72	9	11
2011	Bachelor's degree	44	30	9	9	9	0	74	17	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	38	4	3	4	0	89	7	52

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	58	18	7	6	0	0	70	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	30	9	12	0	0	4	78	12	32
2017	Bachelor's degree	43	38	12	2	5	0	0	81	7	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	33	7	2	8	0	0	84	10	41
2014	Secondary or high school graduation certificate or equivalent or less	50	29	12	5	4	0	0	79	9	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	17	9	7	0	0	68	15	46
2014	Bachelor's degree	31	29	23	9	6	2	0	62	15	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	7	9	9	0	0	75	18	66

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	23	16	6	0	0	0	78	6	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	29	22	3	3	0	0	71	6	32
2017	Bachelor's degree	36	39	10	11	5	0	0	75	15	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	8	10	6	0	0	77	16	41
2014	Secondary or high school graduation certificate or equivalent or less	45	28	9	14	4	0	0	73	18	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	37	8	11	9	0	0	72	19	46
2014	Bachelor's degree	34	31	25	6	2	2	0	66	8	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	28	13	3	6	0	0	78	8	66
2011	Secondary or high school graduation certificate or equivalent or less	34	40	12	8	4	0	3	75	12	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	44	11	4	0	0	0	85	4	45
2011	University certificate or diploma below the bachelor's level	19	72	0	0	9	0	0	91	9	11
2011	Bachelor's degree	42	41	10	7	0	0	0	83	7	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	26	13	8	2	0	0	77	9	52

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	28	5	5	6	0	85	10	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	30	12	10	0	0	78	10	32
2017	Bachelor's degree	32	42	18	4	5	0	73	8	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	31	8	11	2	0	79	13	41
2014	Secondary or high school graduation certificate or equivalent or less	47	35	8	10	0	0	82	10	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	43	16	13	2	0	70	15	46
2014	Bachelor's degree	42	37	10	4	4	2	81	8	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	29	12	9	7	0	72	16	66
2011	Secondary or high school graduation certificate or equivalent or less	40	44	7	7	3	0	84	9	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	52	9	4	2	0	85	7	45
2011	University certificate or diploma below the bachelor's level	73	18	9	0	0	0	91	0	11
2011	Bachelor's degree	45	40	5	6	4	0	85	10	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	39	4	2	4	0	90	6	52
2008	Secondary or high school graduation certificate or equivalent or less	58	28	8	8	0	0	85	8	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	13	11	0	0	76	11	38
2008	University certificate or diploma below the bachelor's level	54	31	15	0	0	0	85	0	13
2008	Bachelor's degree	48	29	17	5	2	0	76	7	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	27	12	0	9	0	79	9	33

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	29	6	0	0	0	6	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	16	3	3	0	0	78	6	32
2017	Bachelor's degree	31	36	17	7	8	0	0	67	15	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	33	7	7	10	0	0	76	17	41
2014	Secondary or high school graduation certificate or equivalent or less	52	21	18	4	0	5	0	77	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	52	11	9	4	0	0	76	13	46
2014	Bachelor's degree	32	37	16	11	4	0	0	69	15	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	28	12	13	10	0	1	65	23	66
2011	Secondary or high school graduation certificate or equivalent or less	69	26	0	5	0	0	0	95	5	33
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	38	20	2	4	0	2	73	7	45
2011	University certificate or diploma below the bachelor's level	46	26	9	18	0	0	0	73	18	11
2011	Bachelor's degree	41	39	12	5	4	0	0	80	8	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40	8	6	9	0	0	77	15	52
2008	Secondary or high school graduation certificate or equivalent or less	40	33	10	13	5	0	0	73	18	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	26	26	13	8	0	0	53	21	38
2008	University certificate or diploma below the bachelor's level	23	54	15	8	0	0	0	77	8	13
2008	Bachelor's degree	14	48	12	12	14	0	0	62	26	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	12	12	9	0	0	67	21	33

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	12	49	11	28	0	0	39	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	39	28	19	7	0	0	26	47	32
2017	Bachelor's degree	23	18	35	16	6	2	0	22	42	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	20	27	24	13	0	0	37	35	41
2014	Secondary or high school graduation certificate or equivalent or less	4	38	31	13	9	4	0	23	44	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	37	35	7	5	0	2	12	53	46
2014	Bachelor's degree	14	25	38	13	8	2	0	21	40	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	16	37	21	13	0	2	34	28	66
2011	Secondary or high school graduation certificate or equivalent or less	3	22	37	24	14	0	0	38	25	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	29	27	22	4	7	2	29	41	45
2011	University certificate or diploma below the bachelor's level	18	37	36	0	9	0	0	9	55	11
2011	Bachelor's degree	5	18	31	27	15	0	4	44	24	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	13	32	29	17	0	4	47	20	52
2008	Secondary or high school graduation certificate or equivalent or less	13	38	28	18	3	0	3	21	51	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	37	16	5	3	3	22	39	38
2008	University certificate or diploma below the bachelor's level	15	31	31	15	0	0	8	17	50	13
2008	Bachelor's degree	24	21	19	29	7	0	0	36	45	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	12	33	27	9	0	6	39	26	33

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	21	16	17	40	0	6	60	22	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	13	36	19	15	4	0	36	27	31
2017	Bachelor's degree	7	21	39	17	14	2	0	32	29	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	6	35	23	20	0	0	43	21	40
2014	Secondary or high school graduation certificate or equivalent or less	4	8	30	34	19	4	0	56	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	15	26	31	9	0	2	41	33	46
2014	Bachelor's degree	8	19	21	20	27	2	4	50	28	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	4	29	29	25	0	6	58	11	66
2011	Secondary or high school graduation certificate or equivalent or less	0	13	24	29	28	3	3	61	14	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	11	29	20	25	7	4	51	17	45
2011	University certificate or diploma below the bachelor's level	18	18	28	8	18	9	0	29	40	11
2011	Bachelor's degree	5	9	18	37	27	0	4	67	14	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	7	6	43	36	2	2	82	12	52
2008	Secondary or high school graduation certificate or equivalent or less	3	30	25	23	13	5	3	38	35	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16	24	24	18	5	3	46	29	38
2008	University certificate or diploma below the bachelor's level	15	23	15	31	8	8	0	42	42	13
2008	Bachelor's degree	12	19	21	36	10	0	2	46	32	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	15	27	24	15	3	6	43	27	33

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	15	49	6	24	0	6	32	16	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	21	18	31	9	4	10	47	32	32
2017	Bachelor's degree	5	25	31	22	16	0	0	38	31	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	15	21	29	13	3	3	44	34	40
2014	Secondary or high school graduation certificate or equivalent or less	13	24	8	29	18	4	4	52	40	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	33	22	19	9	2	3	29	48	46
2014	Bachelor's degree	17	23	34	17	10	0	0	27	39	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	27	24	12	0	3	37	35	66
2011	Secondary or high school graduation certificate or equivalent or less	10	15	41	22	12	0	0	34	25	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	9	30	18	17	2	6	38	29	45
2011	University certificate or diploma below the bachelor's level	9	28	36	9	18	0	0	28	37	11
2011	Bachelor's degree	20	14	23	24	16	2	2	41	35	57
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	15	29	26	21	2	3	49	20	52
2008	Secondary or high school graduation certificate or equivalent or less	15	20	35	15	13	0	3	28	36	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	19	24	16	14	3	0	31	44	37
2008	University certificate or diploma below the bachelor's level	23	15	31	8	0	8	15	10	50	13
2008	Bachelor's degree	17	10	38	26	5	5	0	33	28	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	12	33	18	9	0	6	29	35	33

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	9	22	6	51	0	6	60	16	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	19	30	15	19	8	0	37	31	32
2017	Bachelor's degree	19	13	32	19	17	0	0	36	32	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	13	29	24	16	0	2	41	30	40
2014	Secondary or high school graduation certificate or equivalent or less	8	4	39	26	19	4	0	47	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	21	33	26	7	0	3	34	33	46
2014	Bachelor's degree	8	23	33	24	10	0	2	35	31	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	16	30	31	17	0	2	49	21	66
2011	Secondary or high school graduation certificate or equivalent or less	5	20	9	41	24	0	0	66	25	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	4	35	28	15	6	4	49	12	45
2011	University certificate or diploma below the bachelor's level	9	18	26	28	18	0	0	46	27	11
2011	Bachelor's degree	2	7	39	29	18	2	4	50	9	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	10	21	46	15	2	2	63	14	52
2008	Secondary or high school graduation certificate or equivalent or less	3	15	35	35	8	0	5	45	18	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	18	32	26	13	3	0	41	27	38
2008	University certificate or diploma below the bachelor's level	0	8	50	25	8	8	0	36	9	12
2008	Bachelor's degree	17	10	43	19	12	0	0	31	26	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	13	28	25	22	0	3	48	23	32

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	38	24	5	20	0	6	27	47	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	46	16	26	6	0	0	32	52	32
2017	Bachelor's degree	15	31	30	11	11	0	2	23	47	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	28	19	23	5	2	3	29	52	40
2014	Secondary or high school graduation certificate or equivalent or less	25	21	26	4	19	0	5	24	49	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	15	7	7	2	4	15	69	46
2014	Bachelor's degree	21	22	21	21	10	0	4	33	45	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	22	20	16	15	1	3	33	46	66
2011	Secondary or high school graduation certificate or equivalent or less	5	10	35	34	10	0	5	47	16	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	20	37	15	13	6	2	31	29	45
2011	University certificate or diploma below the bachelor's level	36	28	0	27	9	0	0	36	64	11
2011	Bachelor's degree	7	24	26	23	14	2	5	40	33	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	13	29	25	15	4	2	43	26	52
2008	Secondary or high school graduation certificate or equivalent or less	10	20	33	23	10	0	5	34	32	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	39	24	11	8	5	0	19	56	38
2008	University certificate or diploma below the bachelor's level	0	33	25	42	0	0	0	42	33	12
2008	Bachelor's degree	24	14	29	17	12	0	5	30	40	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	12	27	18	9	3	12	32	36	33

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	17	16	16	40	0	6	59	24	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	17	15	24	15	6	3	43	41	32
2017	Bachelor's degree	10	19	24	26	15	2	4	44	31	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	13	32	25	17	0	0	42	26	40
2014	Secondary or high school graduation certificate or equivalent or less	9	8	28	28	18	4	4	51	18	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	24	26	37	9	2	0	47	26	46
2014	Bachelor's degree	4	2	33	22	30	4	4	57	7	47
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	9	20	31	33	1	2	66	13	66
2011	Secondary or high school graduation certificate or equivalent or less	3	21	31	20	26	0	0	46	23	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	9	34	25	15	8	9	49	11	44
2011	University certificate or diploma below the bachelor's level	27	9	9	27	18	9	0	49	41	11
2011	Bachelor's degree	2	5	32	35	18	3	4	58	8	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	6	31	36	17	6	2	58	8	52
2008	Secondary or high school graduation certificate or equivalent or less	5	20	30	23	10	10	3	37	29	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	18	29	16	18	3	5	37	31	38
2008	University certificate or diploma below the bachelor's level	8	23	31	15	15	8	0	33	33	13
2008	Bachelor's degree	19	12	26	21	19	0	2	41	32	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	18	27	18	15	3	9	38	31	33

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	9	34	10	36	0	6	48	16	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	28	15	15	8	3	34	34	32
2017	Bachelor's degree	5	15	40	28	9	0	2	38	21	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	14	30	24	9	6	0	35	33	40
2014	Secondary or high school graduation certificate or equivalent or less	18	8	39	13	22	0	0	35	26	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	32	30	20	7	0	2	27	42	46
2014	Bachelor's degree	10	25	22	19	17	4	2	38	38	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	30	19	16	1	3	36	32	66

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	84	6	10	0	0	0	0	90	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	25	13	4	0	0	0	83	4	32
2017	Bachelor's degree	66	16	2	12	2	0	3	84	14	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	13	0	11	6	0	0	83	17	41
2014	Secondary or high school graduation certificate or equivalent or less	71	21	0	8	0	0	0	92	8	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	19	8	4	7	0	0	81	11	46
2014	Bachelor's degree	69	13	4	0	11	0	4	85	11	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	13	9	3	5	0	3	83	8	66
2011	Secondary or high school graduation certificate or equivalent or less	60	28	3	3	7	0	0	88	9	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	18	13	4	7	0	0	76	11	45
2011	University certificate or diploma below the bachelor's level	63	18	0	9	9	0	0	82	18	11
2011	Bachelor's degree	71	11	2	8	7	0	2	83	15	57
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	13	5	8	2	0	0	85	10	52
2008	Secondary or high school graduation certificate or equivalent or less	70	10	13	0	3	3	3	84	3	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	24	3	5	5	0	0	86	11	37
2008	University certificate or diploma below the bachelor's level	46	38	8	8	0	0	0	85	8	13
2008	Bachelor's degree	69	12	2	5	5	0	7	87	10	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	21	9	3	0	0	6	87	3	33

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	16	17	6	0	0	0	77	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	39	16	3	0	3	3	80	3	32
2017	Bachelor's degree	30	44	10	5	0	2	9	83	5	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	36	6	5	2	2	6	85	8	41
2014	Secondary or high school graduation certificate or equivalent or less	28	29	18	9	8	4	4	63	18	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	33	13	11	10	7	4	62	24	46
2014	Bachelor's degree	34	29	17	4	6	8	2	70	12	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	14	10	12	10	0	7	66	23	66

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	27	11	0	0	0	0	89	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	13	7	3	3	0	0	87	6	32
2017	Bachelor's degree	56	30	3	8	3	0	0	85	11	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	27	5	6	8	0	0	81	13	41
2014	Secondary or high school graduation certificate or equivalent or less	57	17	13	8	5	0	0	74	13	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	29	4	8	11	0	0	77	19	46
2014	Bachelor's degree	42	25	11	13	8	2	0	68	21	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	24	6	9	6	0	2	79	15	66

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	41	12	0	0	0	0	88	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	40	6	6	3	8	0	83	10	32
2017	Bachelor's degree	44	32	17	3	3	0	0	77	6	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	39	2	7	0	2	0	90	8	41
2014	Secondary or high school graduation certificate or equivalent or less	37	42	0	18	0	4	0	82	18	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	46	13	13	6	0	2	67	20	46
2014	Bachelor's degree	37	31	17	14	0	0	0	68	14	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	34	3	10	3	0	2	83	13	66
2011	Secondary or high school graduation certificate or equivalent or less	39	28	16	17	0	0	0	67	17	33
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	39	11	11	0	0	2	78	11	45
2011	University certificate or diploma below the bachelor's level	45	19	9	28	0	0	0	63	28	11
2011	Bachelor's degree	44	30	5	8	9	4	0	77	17	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	39	4	8	2	4	2	86	10	52
2008	Secondary or high school graduation certificate or equivalent or less	38	38	15	8	3	0	0	75	10	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	16	5	3	3	0	76	8	38
2008	University certificate or diploma below the bachelor's level	38	23	23	0	8	0	8	67	8	13
2008	Bachelor's degree	48	24	7	10	7	0	5	75	18	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	30	6	6	3	0	0	85	9	33

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	22	16	6	0	16	6	73	7	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	38	7	7	6	7	0	79	14	32
2017	Bachelor's degree	35	27	12	5	7	12	2	72	13	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	24	6	2	9	5	0	82	11	41
2014	Secondary or high school graduation certificate or equivalent or less	38	8	26	9	4	12	4	54	15	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	24	22	13	8	7	0	54	23	46
2014	Bachelor's degree	38	16	12	11	8	13	2	63	22	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	22	6	9	4	4	5	78	14	66
2011	Secondary or high school graduation certificate or equivalent or less	36	23	8	10	16	7	0	63	29	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	19	9	7	7	12	2	74	15	45
2011	University certificate or diploma below the bachelor's level	45	9	9	37	0	0	0	54	37	11
2011	Bachelor's degree	42	21	10	12	5	9	2	70	19	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	22	2	4	4	8	2	90	8	52
2008	Secondary or high school graduation certificate or equivalent or less	43	25	13	13	8	0	0	68	20	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	24	5	8	11	11	0	74	21	38
2008	University certificate or diploma below the bachelor's level	46	15	15	8	8	0	8	67	17	13
2008	Bachelor's degree	60	14	10	5	7	2	2	78	13	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	12	18	12	0	3	0	69	13	33

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	17	22	10	0	21	12	52	15	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	29	22	6	0	27	3	59	9	32
2017	Bachelor's degree	14	22	17	11	5	25	6	53	22	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	21	13	13	4	14	11	59	23	41
2014	Secondary or high school graduation certificate or equivalent or less	13	11	34	8	8	17	8	32	22	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	21	15	24	13	16	0	38	44	46
2014	Bachelor's degree	23	27	19	10	11	8	2	55	23	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	17	19	10	9	9	11	53	24	66

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	11	6	0	0	0	94	0	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	27	0	3	3	0	94	6	32
2017	Bachelor's degree	55	35	10	0	0	0	90	0	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	19	2	5	0	0	93	5	41
2014	Secondary or high school graduation certificate or equivalent or less	49	47	4	0	0	0	96	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	44	2	2	4	0	92	6	46
2014	Bachelor's degree	44	41	11	0	4	0	85	4	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	18	7	9	4	2	79	13	66

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	23	6	12	0	0	0	82	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	22	9	0	0	0	4	90	0	32
2017	Bachelor's degree	47	38	6	7	3	0	0	84	10	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35	4	12	6	0	5	77	19	40
2014	Secondary or high school graduation certificate or equivalent or less	54	29	8	0	0	5	4	91	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	10	9	4	0	0	77	13	46
2014	Bachelor's degree	36	33	17	8	6	0	0	68	14	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	23	11	4	6	1	2	78	10	66
2011	Secondary or high school graduation certificate or equivalent or less	38	49	5	3	5	0	0	87	8	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	37	12	7	8	2	0	72	15	45
2011	University certificate or diploma below the bachelor's level	31	40	10	0	19	0	0	71	19	10
2011	Bachelor's degree	21	51	16	11	2	0	0	72	13	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	28	8	13	2	2	5	75	17	52
2008	Secondary or high school graduation certificate or equivalent or less	50	20	15	8	8	0	0	70	15	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	8	18	3	0	0	71	21	38
2008	University certificate or diploma below the bachelor's level	38	23	23	15	0	0	0	62	15	13
2008	Bachelor's degree	36	31	10	10	12	2	0	68	22	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	33	6	9	12	0	12	69	24	33

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	34	7	0	0	0	0	93	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	20	15	0	0	0	3	84	0	32
2017	Bachelor's degree	67	18	7	4	5	0	0	85	9	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	23	8	0	6	0	5	86	6	41
2014	Secondary or high school graduation certificate or equivalent or less	50	29	13	0	0	9	0	86	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	8	7	4	4	0	80	11	46
2014	Bachelor's degree	46	27	14	2	10	0	0	73	12	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	24	4	6	4	1	2	85	10	66
2011	Secondary or high school graduation certificate or equivalent or less	46	32	8	9	5	0	0	78	15	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	29	13	2	9	4	0	75	11	45
2011	University certificate or diploma below the bachelor's level	51	20	20	0	0	9	0	78	0	10
2011	Bachelor's degree	37	33	15	10	3	2	0	71	13	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	31	6	6	3	6	3	83	11	52
2008	Secondary or high school graduation certificate or equivalent or less	45	25	18	8	5	0	0	70	13	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	26	8	11	8	0	0	74	18	38
2008	University certificate or diploma below the bachelor's level	33	50	8	8	0	0	0	83	8	12
2008	Bachelor's degree	40	31	7	7	12	2	0	73	20	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	12	12	6	12	6	6	66	21	33

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	28	24	5	0	0	0	72	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	19	15	9	0	0	0	76	9	32
2017	Bachelor's degree	58	21	10	2	5	4	0	83	7	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	23	6	2	8	0	5	84	11	41
2014	Secondary or high school graduation certificate or equivalent or less	46	32	9	8	0	5	0	82	9	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	28	9	15	4	2	0	71	20	46
2014	Bachelor's degree	37	32	16	10	4	0	0	69	15	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	28	7	8	6	0	2	79	14	66
2011	Secondary or high school graduation certificate or equivalent or less	40	34	3	18	5	0	0	74	23	33
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	24	4	24	7	0	0	65	30	45
2011	University certificate or diploma below the bachelor's level	41	40	0	0	19	0	0	81	19	10
2011	Bachelor's degree	37	38	17	8	0	0	0	75	8	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	30	7	10	4	2	3	78	14	52
2008	Secondary or high school graduation certificate or equivalent or less	43	28	13	10	8	0	0	70	18	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	16	13	16	11	0	0	61	26	38
2008	University certificate or diploma below the bachelor's level	38	31	23	8	0	0	0	69	8	13
2008	Bachelor's degree	38	29	5	17	12	0	0	67	29	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	24	12	9	15	0	9	60	27	33

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	12	0	0	0	0	6	100	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	10	6	0	0	0	0	94	0	32
2017	Bachelor's degree	86	4	2	8	0	0	0	90	8	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	9	4	3	3	0	5	89	7	41
2014	Secondary or high school graduation certificate or equivalent or less	79	17	0	0	0	0	4	100	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	11	2	0	2	0	0	96	2	46
2014	Bachelor's degree	79	14	0	0	4	0	2	95	5	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	14	7	3	3	0	3	86	6	66
2011	Secondary or high school graduation certificate or equivalent or less	68	25	3	3	0	0	3	95	3	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	9	4	4	2	0	2	89	6	45
2011	University certificate or diploma below the bachelor's level	100	0	0	0	0	0	0	100	0	10
2011	Bachelor's degree	75	12	7	3	0	0	3	90	3	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	14	6	6	2	2	5	86	8	52
2008	Secondary or high school graduation certificate or equivalent or less	85	10	3	0	0	3	0	97	0	39
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	18	3	5	0	0	3	92	5	38
2008	University certificate or diploma below the bachelor's level	69	15	15	0	0	0	0	85	0	13
2008	Bachelor's degree	83	5	5	2	5	0	0	88	7	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	18	0	3	0	0	9	97	3	33

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	6	6	0	0	10	6	93	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	20	16	3	0	0	0	81	3	32
2017	Bachelor's degree	67	18	2	2	7	0	4	89	9	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	15	15	7	3	0	8	73	11	41
2014	Secondary or high school graduation certificate or equivalent or less	49	20	9	0	5	5	13	83	6	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	23	4	9	7	11	4	77	18	46
2014	Bachelor's degree	54	21	6	6	8	4	0	79	15	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	20	9	3	12	4	11	72	17	66
2011	Secondary or high school graduation certificate or equivalent or less	59	24	5	3	7	0	3	85	10	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	30	7	11	7	4	0	75	18	45
2011	University certificate or diploma below the bachelor's level	36	28	9	9	18	0	0	64	27	11
2011	Bachelor's degree	39	32	7	5	8	3	5	77	15	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	24	13	6	6	2	7	73	13	52

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	84	10	6	0	0	0	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	12	6	3	3	0	87	6	32
2017	Bachelor's degree	77	10	7	0	7	0	87	7	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	25	6	2	3	8	87	6	41

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	84	12	5	0	0	0	0	95	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	18	10	3	0	0	0	87	3	32
2017	Bachelor's degree	77	8	6	3	5	2	0	87	8	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	31	13	2	2	0	5	82	4	41

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	88	6	6	0	0	0	0	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	24	10	3	0	0	0	87	3	32
2017	Bachelor's degree	69	11	9	5	5	0	0	80	10	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	24	11	0	6	2	5	82	6	41
2014	Secondary or high school graduation certificate or equivalent or less	58	25	13	0	5	0	0	82	5	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	8	13	2	0	0	76	15	46
2014	Bachelor's degree	42	35	12	6	4	0	0	77	10	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	7	1	9	0	2	83	10	66

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	45	34	0	11	0	0	10	87	13	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	23	5	0	7	0	8	88	7	15
2014	Bachelor's degree	47	30	8	0	0	7	8	91	0	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	15	12	4	7	4	29	66	17	26

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	29	16	9	0	0	74	9	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	26	21	10	10	0	59	19	31
2017	Bachelor's degree	28	28	23	5	12	4	59	18	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	50	21	0	9	2	70	9	41
2014	Secondary or high school graduation certificate or equivalent or less	20	33	22	13	4	8	58	18	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	37	17	9	13	9	58	24	46
2014	Bachelor's degree	25	32	25	12	2	4	59	15	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	19	15	14	13	5	56	28	64
2011	Secondary or high school graduation certificate or equivalent or less	19	25	30	9	9	7	47	20	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	35	16	13	11	9	55	27	45
2011	University certificate or diploma below the bachelor's level	37	27	18	18	0	0	64	18	11
2011	Bachelor's degree	27	32	14	14	8	5	62	23	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	27	4	8	6	12	80	16	52

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	23	22	5	5	0	0	69	9	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	29	7	6	0	0	58	14	32
2017	Bachelor's degree	26	23	30	14	6	0	0	50	20	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	42	2	18	11	0	0	70	29	41
2014	Secondary or high school graduation certificate or equivalent or less	37	20	31	0	8	4	0	60	8	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	41	16	15	15	3	0	53	31	46
2014	Bachelor's degree	27	29	25	10	6	2	0	57	17	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	26	16	13	12	0	0	59	25	66
2011	Secondary or high school graduation certificate or equivalent or less	22	17	26	22	14	0	0	39	35	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	37	19	9	11	0	0	61	20	45
2011	University certificate or diploma below the bachelor's level	19	36	37	0	9	0	0	54	9	11
2011	Bachelor's degree	39	19	19	7	13	4	0	60	21	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	29	14	10	6	0	2	70	16	52
2008	Secondary or high school graduation certificate or equivalent or less	23	33	30	8	8	0	0	55	15	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	16	11	16	0	0	58	26	38
2008	University certificate or diploma below the bachelor's level	23	31	15	15	8	8	0	58	25	13
2008	Bachelor's degree	29	29	10	19	14	0	0	57	33	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	13	19	9	25	0	3	45	35	32

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	35	16	6	9	0	69	15	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	27	26	17	6	3	50	24	32
2017	Bachelor's degree	20	26	31	15	8	0	46	23	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	28	6	21	11	2	62	32	41
2014	Secondary or high school graduation certificate or equivalent or less	20	33	30	0	8	9	58	9	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	43	18	13	13	5	54	27	46
2014	Bachelor's degree	25	27	23	11	6	9	57	18	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	9	15	10	3	65	26	66
2011	Secondary or high school graduation certificate or equivalent or less	14	41	17	23	3	3	56	26	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	22	25	13	4	8	53	19	45
2011	University certificate or diploma below the bachelor's level	18	36	27	9	0	9	60	10	11
2011	Bachelor's degree	18	40	18	15	5	4	60	21	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	33	10	12	2	6	75	15	52
2008	Secondary or high school graduation certificate or equivalent or less	15	38	38	10	0	0	53	10	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	24	21	18	13	0	47	32	38
2008	University certificate or diploma below the bachelor's level	0	15	15	31	15	23	20	60	13
2008	Bachelor's degree	21	31	14	19	10	5	55	30	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30	12	18	18	0	52	36	33

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	12	16	9	0	6	0	73	10	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	21	19	13	6	8	0	59	20	32
2017	Bachelor's degree	24	29	18	12	13	3	0	55	26	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	5	13	15	0	0	67	28	41
2014	Secondary or high school graduation certificate or equivalent or less	38	24	18	9	4	8	0	66	15	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	28	18	13	13	7	0	53	28	46
2014	Bachelor's degree	23	23	17	18	4	15	0	54	26	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	24	9	9	15	3	0	67	24	66
2011	Secondary or high school graduation certificate or equivalent or less	26	30	20	14	5	5	0	59	20	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	37	15	9	9	4	0	66	18	45
2011	University certificate or diploma below the bachelor's level	26	46	9	18	0	0	0	73	18	11
2011	Bachelor's degree	35	28	15	9	10	4	0	65	19	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	12	6	6	2	0	76	12	52
2008	Secondary or high school graduation certificate or equivalent or less	18	43	15	18	5	3	0	62	23	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	24	18	13	13	11	0	50	29	38
2008	University certificate or diploma below the bachelor's level	31	15	8	38	8	0	0	46	46	13
2008	Bachelor's degree	21	29	7	12	19	10	2	57	35	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	15	12	18	18	0	0	52	36	33

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	47	10	5	5	0	0	80	9	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	37	30	12	3	0	0	55	15	32
2017	Bachelor's degree	28	36	13	11	12	0	0	65	22	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	4	15	16	0	0	65	31	41
2014	Secondary or high school graduation certificate or equivalent or less	29	24	26	0	13	9	0	58	14	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	36	34	11	11	0	0	45	22	46
2014	Bachelor's degree	21	16	21	29	12	0	0	37	41	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	36	10	12	15	3	0	62	27	66
2011	Secondary or high school graduation certificate or equivalent or less	14	40	16	23	5	3	0	55	29	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	37	15	24	9	2	0	50	34	45
2011	University certificate or diploma below the bachelor's level	37	26	19	18	0	0	0	63	18	11
2011	Bachelor's degree	21	38	10	17	10	4	0	62	28	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	41	9	18	6	0	0	67	24	52
2008	Secondary or high school graduation certificate or equivalent or less	25	30	15	23	5	0	3	56	28	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	26	16	24	16	3	0	43	41	38
2008	University certificate or diploma below the bachelor's level	8	54	23	8	8	0	0	62	15	13
2008	Bachelor's degree	14	29	10	26	21	0	0	43	48	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	27	12	18	27	0	0	42	45	33

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	27	6	0	0	0	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	16	0	0	0	84	0	32
2017	Bachelor's degree	40	43	10	4	3	0	82	7	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	5	6	8	0	80	15	41
2014	Secondary or high school graduation certificate or equivalent or less	49	33	18	0	0	0	82	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	52	13	0	0	0	87	0	46
2014	Bachelor's degree	44	38	15	2	2	0	81	4	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	33	7	3	1	0	88	4	66
2011	Secondary or high school graduation certificate or equivalent or less	51	34	12	3	0	0	85	3	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	37	9	0	0	0	91	0	45
2011	University certificate or diploma below the bachelor's level	46	54	0	0	0	0	100	0	11
2011	Bachelor's degree	52	38	2	5	3	0	90	9	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	28	8	4	2	2	86	6	52

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	27	6	0	0	0	0	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	35	13	0	4	0	0	83	4	32
2017	Bachelor's degree	55	25	8	7	2	4	0	83	9	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	26	2	5	0	0	2	92	6	41
2014	Secondary or high school graduation certificate or equivalent or less	47	40	5	0	0	8	0	94	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	47	4	0	2	2	0	94	2	45
2014	Bachelor's degree	42	46	9	0	4	0	0	87	4	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	35	0	0	0	0	0	100	0	66
2011	Secondary or high school graduation certificate or equivalent or less	37	36	15	8	0	4	0	76	9	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	42	9	0	0	4	0	91	0	45
2011	University certificate or diploma below the bachelor's level	46	36	0	0	0	9	9	100	0	11
2011	Bachelor's degree	59	28	3	5	2	4	0	90	7	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	23	7	2	0	4	0	90	2	52

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	21	6	0	6	0	0	89	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	25	13	0	7	6	0	78	7	32
2017	Bachelor's degree	48	31	2	10	7	2	0	81	17	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	17	7	6	4	3	0	82	11	41
2014	Secondary or high school graduation certificate or equivalent or less	41	17	26	4	4	9	0	63	9	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	40	17	8	9	3	0	65	17	46
2014	Bachelor's degree	36	29	14	10	4	4	2	69	16	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	21	6	5	9	2	0	81	13	66
2011	Secondary or high school graduation certificate or equivalent or less	27	36	16	16	0	3	3	66	17	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	41	23	2	7	0	0	68	9	45
2011	University certificate or diploma below the bachelor's level	18	46	9	9	8	0	9	71	18	11
2011	Bachelor's degree	37	34	7	12	7	4	0	74	19	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	19	12	10	6	2	2	72	16	52
2008	Secondary or high school graduation certificate or equivalent or less	40	28	13	10	3	5	3	73	14	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	39	16	13	5	3	0	65	19	38
2008	University certificate or diploma below the bachelor's level	8	46	8	0	0	31	8	88	0	13
2008	Bachelor's degree	31	29	7	17	17	0	0	60	33	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	36	6	3	15	3	0	75	19	33

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	32	12	6	0	0	0	82	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	28	23	11	0	10	0	63	12	32
2017	Bachelor's degree	25	28	30	7	5	6	0	56	12	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	38	18	4	5	0	2	73	9	41
2014	Secondary or high school graduation certificate or equivalent or less	20	26	33	0	0	17	4	58	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	39	21	6	4	9	2	64	12	46
2014	Bachelor's degree	20	23	30	6	10	8	2	48	19	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	9	6	9	0	0	77	15	66
2011	Secondary or high school graduation certificate or equivalent or less	14	38	17	11	7	13	0	60	21	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	48	11	11	4	14	0	69	18	45
2011	University certificate or diploma below the bachelor's level	27	36	18	9	0	9	0	69	10	11
2011	Bachelor's degree	24	37	17	10	7	5	0	64	18	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	20	12	17	4	4	2	65	22	52

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	21	12	10	0	12	6	74	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	6	35	12	7	25	0	28	25	32
2017	Bachelor's degree	21	25	10	22	8	14	0	53	35	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	19	14	11	17	14	14	41	38	41
2014	Secondary or high school graduation certificate or equivalent or less	24	8	20	8	22	9	8	39	37	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	10	29	19	24	10	0	21	47	46
2014	Bachelor's degree	10	15	23	14	23	11	4	30	44	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	12	16	10	24	7	6	42	40	66
2011	Secondary or high school graduation certificate or equivalent or less	19	3	21	17	27	8	5	25	51	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	15	13	24	18	19	0	32	52	45
2011	University certificate or diploma below the bachelor's level	9	27	18	9	18	19	0	44	34	11
2011	Bachelor's degree	18	15	19	14	18	14	2	40	38	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	18	9	8	9	25	11	58	27	52

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	16	6	0	0	0	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	37	12	0	0	0	88	0	32
2017	Bachelor's degree	57	22	10	9	2	0	79	11	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	17	5	8	3	0	84	11	41
2014	Secondary or high school graduation certificate or equivalent or less	55	24	16	0	0	4	83	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	24	10	9	9	2	72	18	44
2014	Bachelor's degree	61	17	6	6	6	4	81	13	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	22	7	10	5	2	78	15	66

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	88	12	0	0	0	0	0	100	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	29	4	0	3	0	0	93	3	32
2017	Bachelor's degree	64	25	5	2	0	2	2	93	2	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	17	5	5	0	3	0	90	5	40
2014	Secondary or high school graduation certificate or equivalent or less	58	33	4	0	0	4	0	95	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	24	8	0	0	0	0	92	0	46
2014	Bachelor's degree	69	27	2	0	0	0	2	98	0	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	16	1	2	3	4	1	94	5	66
2011	Secondary or high school graduation certificate or equivalent or less	71	29	0	0	0	0	0	100	0	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	22	2	2	0	2	0	96	2	45
2011	University certificate or diploma below the bachelor's level	73	18	9	0	0	0	0	91	0	11
2011	Bachelor's degree	75	21	2	2	0	0	2	97	2	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	6	6	2	0	2	2	92	2	52
2008	Secondary or high school graduation certificate or equivalent or less	64	31	0	3	0	3	0	97	3	39
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	26	13	3	0	0	0	84	3	38
2008	University certificate or diploma below the bachelor's level	62	23	8	0	0	0	8	92	0	13
2008	Bachelor's degree	76	12	7	5	0	0	0	88	5	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	21	0	0	0	0	9	100	0	33

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	17	28	5	0	0	0	68	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	6	12	0	0	0	82	12	32
2017	Bachelor's degree	32	37	8	13	7	4	0	72	20	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	50	5	8	9	2	0	77	18	41
2014	Secondary or high school graduation certificate or equivalent or less	53	21	18	0	4	4	0	77	4	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	41	22	4	8	3	0	64	13	46
2014	Bachelor's degree	31	42	8	10	8	0	0	73	19	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	35	9	9	13	1	2	68	23	66
2011	Secondary or high school graduation certificate or equivalent or less	34	48	4	8	7	0	0	81	15	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	30	15	13	7	2	0	64	20	45
2011	University certificate or diploma below the bachelor's level	28	18	27	17	0	9	0	51	19	11
2011	Bachelor's degree	38	42	5	8	5	2	0	81	14	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	27	13	10	6	2	0	70	16	52
2008	Secondary or high school graduation certificate or equivalent or less	40	35	5	20	0	0	0	75	20	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	18	21	21	16	0	3	41	38	38
2008	University certificate or diploma below the bachelor's level	23	46	15	8	8	0	0	69	15	13
2008	Bachelor's degree	31	29	19	7	12	2	0	61	20	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	21	21	12	9	3	0	56	22	33

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	27	24	5	0	0	0	72	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	24	27	14	10	0	0	49	24	32
2017	Bachelor's degree	16	23	13	18	22	6	2	42	44	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	8	13	26	2	2	52	40	41
2014	Secondary or high school graduation certificate or equivalent or less	20	9	29	25	8	4	4	32	36	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	15	18	30	21	5	2	26	55	46
2014	Bachelor's degree	19	20	17	25	17	2	0	40	43	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	15	9	19	24	1	11	40	49	66
2011	Secondary or high school graduation certificate or equivalent or less	11	18	17	25	28	0	0	29	53	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	17	26	29	15	9	0	24	48	45
2011	University certificate or diploma below the bachelor's level	9	0	37	26	18	0	9	10	49	11
2011	Bachelor's degree	12	24	12	28	17	7	0	39	48	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	6	19	19	2	12	48	45	52
2008	Secondary or high school graduation certificate or equivalent or less	8	30	8	25	28	0	3	38	54	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	19	22	24	22	3	3	29	49	37
2008	University certificate or diploma below the bachelor's level	0	38	15	23	8	8	8	45	36	13
2008	Bachelor's degree	21	26	5	14	31	0	2	49	46	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	15	6	21	27	0	18	33	59	33

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	16	34	0	0	0	66	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	45	16	3	3	0	78	6	32
2017	Bachelor's degree	27	41	15	11	7	0	67	18	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	50	8	5	7	4	78	13	41

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	21	12	0	0	0	88	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	32	10	0	0	3	90	0	32
2017	Bachelor's degree	43	24	19	4	0	10	75	4	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	40	18	2	4	2	76	6	41
2014	Secondary or high school graduation certificate or equivalent or less	46	32	17	0	0	4	82	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	15	0	0	4	85	0	46
2014	Bachelor's degree	44	37	17	0	0	2	83	0	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	39	6	4	1	1	88	6	66

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	17	6	0	0	0	94	0	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	43	6	0	0	0	94	0	32
2017	Bachelor's degree	37	36	21	3	0	3	75	3	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	39	6	6	4	2	84	10	41
2014	Secondary or high school graduation certificate or equivalent or less	46	33	21	0	0	0	79	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	10	4	2	4	83	7	46
2014	Bachelor's degree	42	33	19	0	6	0	75	6	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	32	7	4	4	3	83	9	66
2011	Secondary or high school graduation certificate or equivalent or less	29	42	17	11	0	0	72	11	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	9	9	2	2	80	11	45
2011	University certificate or diploma below the bachelor's level	37	54	0	9	0	0	91	9	11
2011	Bachelor's degree	35	37	14	7	6	2	73	13	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	4	9	4	4	82	14	52

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	21	11	0	0	89	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	41	3	6	0	91	6	31
2017	Bachelor's degree	49	38	7	5	2	87	6	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	33	3	5	9	84	13	41
2014	Secondary or high school graduation certificate or equivalent or less	54	20	22	4	0	74	4	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	33	9	6	4	81	11	46
2014	Bachelor's degree	44	35	10	6	4	79	10	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	37	3	7	4	85	12	66
2011	Secondary or high school graduation certificate or equivalent or less	44	33	7	16	0	77	16	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	24	11	15	2	71	18	45
2011	University certificate or diploma below the bachelor's level	65	26	9	0	0	91	0	11
2011	Bachelor's degree	46	34	10	7	3	80	10	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	31	4	4	2	90	6	52
2008	Secondary or high school graduation certificate or equivalent or less	35	35	13	15	3	70	18	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	42	18	3	8	71	11	38
2008	University certificate or diploma below the bachelor's level	38	38	15	8	0	77	8	13
2008	Bachelor's degree	50	19	7	17	7	69	24	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	21	15	6	12	67	18	33

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	41	9	5	0	0	86	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	24	18	7	4	4	70	11	32
2017	Bachelor's degree	32	33	16	13	7	0	65	19	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	33	13	6	16	0	65	22	41
2014	Secondary or high school graduation certificate or equivalent or less	41	24	22	0	8	5	69	8	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	38	17	6	11	0	66	17	46
2014	Bachelor's degree	30	35	19	10	6	0	65	16	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	27	10	7	9	2	74	16	66
2011	Secondary or high school graduation certificate or equivalent or less	34	36	19	7	5	0	69	12	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	29	20	5	9	2	66	14	44
2011	University certificate or diploma below the bachelor's level	37	35	27	0	0	0	73	0	11
2011	Bachelor's degree	40	28	16	7	8	0	68	15	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	35	8	12	4	0	77	15	52

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	23	15	0	5	0	80	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	25	14	10	6	0	71	16	32
2017	Bachelor's degree	34	25	25	8	8	0	58	16	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38	4	13	13	0	69	26	41
2014	Secondary or high school graduation certificate or equivalent or less	47	26	14	10	4	0	73	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	11	6	11	0	72	17	46
2014	Bachelor's degree	27	41	17	8	6	0	69	14	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	29	6	16	4	0	74	20	66
2011	Secondary or high school graduation certificate or equivalent or less	31	45	12	7	5	0	76	12	33
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	27	14	11	7	2	68	18	44
2011	University certificate or diploma below the bachelor's level	37	63	0	0	0	0	100	0	11
2011	Bachelor's degree	42	28	15	5	10	0	70	15	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	29	10	12	4	0	74	16	51
2008	Secondary or high school graduation certificate or equivalent or less	35	38	20	5	3	0	73	8	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	50	5	26	3	0	66	29	38
2008	University certificate or diploma below the bachelor's level	23	46	31	0	0	0	69	0	13
2008	Bachelor's degree	29	24	17	21	10	0	52	31	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	12	18	15	9	0	58	24	33

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	6	15	6	5	12	6	69	13	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	18	15	12	10	4	0	61	23	32
2017	Bachelor's degree	26	27	20	7	14	2	4	56	23	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	22	15	7	21	0	2	56	28	41
2014	Secondary or high school graduation certificate or equivalent or less	44	16	12	4	9	5	8	70	16	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	31	9	10	15	4	2	64	27	46
2014	Bachelor's degree	23	35	15	21	6	0	0	58	27	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	27	7	13	14	2	4	63	30	66
2011	Secondary or high school graduation certificate or equivalent or less	24	28	27	12	9	0	0	52	21	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	16	16	9	18	10	0	52	30	44
2011	University certificate or diploma below the bachelor's level	37	46	0	8	0	9	0	91	9	11
2011	Bachelor's degree	31	31	10	13	14	2	0	62	27	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	25	12	12	11	4	5	61	26	52
2008	Secondary or high school graduation certificate or equivalent or less	25	38	18	15	5	0	0	63	20	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	11	24	11	3	3	53	36	38
2008	University certificate or diploma below the bachelor's level	23	15	23	15	8	8	8	45	27	13
2008	Bachelor's degree	39	5	24	20	12	0	0	44	32	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	24	3	21	12	3	3	61	35	33

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	29	39	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	40	27	32
2017	Bachelor's degree	41	23	36	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34	32	41
2014	Secondary or high school graduation certificate or equivalent or less	26	53	21	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	28	46
2014	Bachelor's degree	31	38	31	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	31	37	66
2011	Secondary or high school graduation certificate or equivalent or less	46	35	20	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	43	31	45
2011	University certificate or diploma below the bachelor's level	18	37	45	11
2011	Bachelor's degree	40	27	33	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	36	35	52

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	20	58	0	0	0	10
2017	Bachelor's degree	0	14	72	5	10	0	19
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	7	65	22	0	0	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	30	43	0	9999	0	14
2014	Bachelor's degree	7	20	73	0	9999	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	10	58	0	9999	5	20
2011	Secondary or high school graduation certificate or equivalent or less	29	9	43	0	9999	19	15
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	25	58	0	9999	8	12
2011	Bachelor's degree	4	28	59	0	9999	9	23
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	7	67	0	9999	7	15

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	100	32
2017	Bachelor's degree	9	91	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	41
2014	Secondary or high school graduation certificate or equivalent or less	27	73	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	74	45
2014	Bachelor's degree	21	79	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	76	65

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	34	7	5	6	22	10	75	15	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	6	28	4	0	31	16	40	7	32
2017	Bachelor's degree	12	17	24	5	2	37	5	48	11	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	13	5	9	30	10	55	23	41
2014	Secondary or high school graduation certificate or equivalent or less	17	17	13	8	18	26	0	47	36	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	17	15	8	19	31	2	36	42	46
2014	Bachelor's degree	13	10	22	13	6	32	4	36	29	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	9	18	10	14	21	8	40	35	66

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	18	5	6	0	0	0	89	6	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	20	22	6	0	0	3	71	7	32
2017	Bachelor's degree	26	27	26	2	4	16	0	63	6	48
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	24	14	2	9	10	3	72	12	40
2014	Secondary or high school graduation certificate or equivalent or less	31	22	31	9	4	4	0	54	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	17	8	17	11	0	52	29	46
2014	Bachelor's degree	21	21	31	2	11	15	0	49	15	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	21	10	13	14	8	0	59	30	66
2011	Secondary or high school graduation certificate or equivalent or less	28	34	21	11	5	0	0	62	16	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	36	15	7	4	7	2	71	12	45
2011	University certificate or diploma below the bachelor's level	56	26	0	9	9	0	0	82	18	11
2011	Bachelor's degree	32	31	15	10	5	7	0	68	16	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	17	24	2	6	4	0	67	8	52

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	44	7	0	10	0	12	81	11	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	47	16	3	3	6	0	76	7	32
2017	Bachelor's degree	28	32	13	4	6	0	17	73	12	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	46	7	0	0	0	22	91	0	41
2014	Secondary or high school graduation certificate or equivalent or less	41	41	12	0	0	5	0	87	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	56	10	2	3	3	0	85	5	46
2014	Bachelor's degree	25	62	6	2	0	0	5	91	2	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	48	10	2	3	0	19	82	6	66
2011	Secondary or high school graduation certificate or equivalent or less	39	35	9	9	4	0	3	76	14	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	63	7	0	4	0	0	90	4	45
2011	University certificate or diploma below the bachelor's level	63	9	19	0	0	0	9	79	0	11
2011	Bachelor's degree	37	41	11	2	0	2	8	86	2	57
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	49	0	8	2	2	18	88	12	52
2008	Secondary or high school graduation certificate or equivalent or less	30	58	8	3	0	0	3	90	3	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	46	14	8	0	0	0	78	8	37
2008	University certificate or diploma below the bachelor's level	23	62	8	0	0	0	8	92	0	13
2008	Bachelor's degree	43	43	5	0	2	0	7	92	3	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	39	3	6	0	0	21	88	8	33

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	28	11	0	0	16	22	82	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	16	25	6	0	34	10	44	11	32
2017	Bachelor's degree	8	11	26	7	0	34	14	38	13	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	10	17	5	3	33	21	46	18	41
2014	Secondary or high school graduation certificate or equivalent or less	18	20	20	4	0	30	8	61	7	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	15	24	2	4	35	13	42	13	46
2014	Bachelor's degree	9	11	23	4	6	36	12	36	20	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	18	10	9	3	32	22	51	26	66
2011	Secondary or high school graduation certificate or equivalent or less	9	28	17	12	4	15	15	53	23	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	15	20	4	4	30	17	46	17	45
2011	University certificate or diploma below the bachelor's level	18	0	26	0	18	19	19	29	29	11
2011	Bachelor's degree	7	11	25	7	0	43	7	36	14	57
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	12	21	4	0	44	11	46	8	52

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	18	7	0	0	6	12	91	0	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	30	15	0	0	10	0	83	0	32
2017	Bachelor's degree	43	21	7	0	0	11	17	90	0	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	33	15	0	2	5	22	76	3	41
2014	Secondary or high school graduation certificate or equivalent or less	50	41	4	0	0	4	0	95	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	30	11	2	0	7	0	86	2	46
2014	Bachelor's degree	42	33	10	6	0	4	5	82	7	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	25	3	4	1	13	20	87	9	66
2011	Secondary or high school graduation certificate or equivalent or less	48	40	3	0	0	7	3	97	0	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	29	13	4	4	8	0	76	10	45
2011	University certificate or diploma below the bachelor's level	37	45	0	9	0	9	0	90	10	11
2011	Bachelor's degree	47	22	7	3	0	12	8	87	4	57
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	21	6	9	0	10	20	78	13	52
2008	Secondary or high school graduation certificate or equivalent or less	45	35	13	3	0	3	3	84	3	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	38	5	3	3	8	0	88	6	37
2008	University certificate or diploma below the bachelor's level	31	38	15	8	0	0	8	75	8	13
2008	Bachelor's degree	38	38	5	7	0	2	10	86	8	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	21	6	6	6	3	21	76	16	33

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	17	11	6	0	0	12	81	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	27	23	6	0	15	0	67	7	32
2017	Bachelor's degree	28	22	13	3	2	17	15	73	7	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	26	14	3	2	11	20	72	9	41
2014	Secondary or high school graduation certificate or equivalent or less	46	25	21	0	0	8	0	77	0	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	34	19	6	2	7	0	70	9	46
2014	Bachelor's degree	33	27	21	2	2	8	7	71	5	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	24	4	3	7	13	19	79	15	66
2011	Secondary or high school graduation certificate or equivalent or less	32	45	7	4	3	7	3	85	8	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	39	11	4	4	15	0	77	10	45
2011	University certificate or diploma below the bachelor's level	46	36	18	0	0	0	0	82	0	11
2011	Bachelor's degree	33	34	8	0	3	14	6	85	4	57
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	6	4	2	20	18	81	9	52
2008	Secondary or high school graduation certificate or equivalent or less	30	30	28	5	3	5	0	63	8	40
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	13	16	11	5	8	0	66	17	38
2008	University certificate or diploma below the bachelor's level	46	15	23	0	8	8	0	67	8	13
2008	Bachelor's degree	38	21	12	12	7	5	5	66	21	42
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	24	9	9	12	3	18	62	27	33

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	100	32
2014	Secondary or high school graduation certificate or equivalent or less	0	100	24
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	93	65

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	6	16	0	0	44	10	65	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	9	29	0	0	43	16	30	0	32
2017	Bachelor's degree	17	25	17	0	0	36	4	71	0	48
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	11	22	0	7	34	14	44	14	41
2014	Secondary or high school graduation certificate or equivalent or less	17	20	31	8	0	19	4	48	11	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	19	15	2	4	44	7	57	13	46
2014	Bachelor's degree	19	21	19	0	2	34	6	66	3	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	12	6	4	7	34	11	68	21	66

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	33	0	0	0	6	0	100	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	25	30	0	0	6	3	67	0	32
2017	Bachelor's degree	24	40	14	2	0	20	0	80	2	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	45	11	2	9	9	3	75	12	41
2014	Secondary or high school graduation certificate or equivalent or less	30	20	34	4	0	12	0	57	5	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	24	22	0	4	24	2	65	6	46
2014	Bachelor's degree	25	31	17	0	2	21	4	75	3	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	23	7	7	7	12	0	75	16	66
2011	Secondary or high school graduation certificate or equivalent or less	34	45	9	9	0	3	0	81	10	34
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	31	18	2	0	8	0	78	2	45
2011	University certificate or diploma below the bachelor's level	73	0	18	9	0	0	0	73	9	11
2011	Bachelor's degree	37	36	15	2	3	7	0	79	5	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	18	0	2	10	0	78	2	52

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	37	21	12	0	0	67	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	26	19	0	0	4	80	0	32
2017	Bachelor's degree	34	32	22	5	7	0	66	13	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	17	13	8	16	5	62	25	40

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	6	22	18	6	6	0	52	25	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	26	21	17	19	0	4	41	37	32
2017	Bachelor's degree	14	21	27	25	12	0	0	35	38	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	28	21	21	10	0	0	48	31	41

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	32	6	11	0	6	82	11	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	20	30	10	16	4	43	26	32
2017	Bachelor's degree	19	32	16	18	15	0	51	33	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	23	10	14	0	53	24	40

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	11	18	17	5	0	60	22	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	22	26	26	13	4	33	40	32
2017	Bachelor's degree	19	18	15	24	23	2	37	48	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	25	21	15	17	0	47	32	41

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	23	11	0	0	6	89	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	12	10	3	0	13	86	3	32
2017	Bachelor's degree	39	25	19	7	7	2	66	15	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	31	16	3	7	5	73	10	40

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	34	22	0	0	0	78	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	44	9	6	7	4	77	13	32
2017	Bachelor's degree	38	27	19	8	8	0	65	16	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	34	12	7	6	2	74	13	40

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	21	27	0	0	0	73	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	26	13	13	3	4	70	16	32
2017	Bachelor's degree	33	32	12	18	4	0	66	22	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	32	18	3	8	2	70	11	40

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	34	22	5	0	6	72	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	35	22	12	12	4	52	25	32
2017	Bachelor's degree	17	34	23	15	12	0	51	26	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	36	14	17	9	4	58	28	40

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	46	22	5	0	0	73	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	24	10	12	13	10	61	28	32
2017	Bachelor's degree	34	25	23	11	7	0	59	18	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	21	6	12	4	58	19	40

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	42	18	0	0	0	6	81	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	15	25	16	3	4	4	53	20	32
2017	Bachelor's degree	37	35	12	10	6	0	0	71	17	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	17	8	13	3	0	2	75	17	40

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	84	16	0	0	0	0	100	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	9	7	3	0	14	89	4	32
2017	Bachelor's degree	76	19	2	2	0	2	96	2	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	22	6	0	3	0	91	3	41

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	0	0	0	0	0	100	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	10	4	0	0	0	10	96	0	31
2017	Bachelor's degree	75	16	3	4	0	2	0	93	4	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	6	4	3	6	0	3	87	9	41

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	16	0	6	0	0	94	6	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	16	10	0	3	7	86	3	32
2017	Bachelor's degree	65	29	2	2	0	2	96	2	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	18	12	2	0	3	86	2	41

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	28	6	0	0	0	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	12	10	3	0	7	87	3	32
2017	Bachelor's degree	72	12	10	4	2	0	84	6	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	13	5	8	4	8	82	13	41

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	0	0	0	29	100	0	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	3	7	3	38	84	5	32
2017	Bachelor's degree	52	15	0	0	33	100	0	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	17	10	2	14	86	2	41

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	0	0	0	0	100	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	26	4	3	0	7	93	4	32
2017	Bachelor's degree	71	23	3	2	2	0	94	3	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	9	11	0	5	5	83	5	41

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	17	6	0	0	0	0	94	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	18	10	6	3	4	10	77	11	32
2017	Bachelor's degree	64	12	14	4	4	0	4	78	8	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	8	4	2	8	0	5	84	11	41

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	26	16	0	0	0	84	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	29	23	3	0	4	73	3	32
2017	Bachelor's degree	53	35	9	0	2	0	88	2	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	11	9	0	0	5	91	0	41

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	44	34	0	0	66	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	23	55	9	3	33	12	32
2017	Bachelor's degree	10	32	37	13	8	42	21	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	24	29	8	17	45	26	41

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	18	34	21	28	49	18	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	16	32	25	14	40	28	32
2017	Bachelor's degree	5	20	35	30	10	40	25	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	13	31	32	11	43	26	41

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	22	0	0	11	0	89	11	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	28	16	3	3	3	77	7	32
2017	Bachelor's degree	49	41	6	3	0	0	91	3	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	35	14	5	3	0	78	8	41

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	23	5	5	7	10	82	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	43	7	17	6	0	71	23	32
2017	Bachelor's degree	24	32	17	18	5	4	58	24	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	46	15	13	11	2	60	24	41

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	57	15
2017	Bachelor's degree	16	84	49
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	46
2014	Bachelor's degree	14	86	48
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	66

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	26	11	28	0	6	0	32	68	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	29	13	0	0	3	3	55	45	32
2017	Bachelor's degree	39	39	12	2	4	4	0	41	59	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	22	21	11	3	6	2	38	62	41

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	14
2017	Bachelor's degree	24	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	23

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	14
2017	Bachelor's degree	37	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	23

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	14
2017	Bachelor's degree	13	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	14
2017	Bachelor's degree	23	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	23

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2017	Bachelor's degree	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	14
2017	Bachelor's degree	46	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	23

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	40 hours or more (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	55	23	0	8	14
2017	Bachelor's degree	20	68	8	0	4	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	62	12	7	0	24

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	22	24	14	0	0	62	14	14
2017	Bachelor's degree	37	28	13	9	6	7	70	16	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	18	3	8	14	16	70	26	24

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	0	16	8	8	7	61	0	51	14
2017	Bachelor's degree	17	5	9	3	11	4	50	49	32	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	3	7	0	18	4	65	20	59	24

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canadian Transportation Agency by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements