2017 Public Service Employee Survey Results for Canadian Transportation Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - AS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 52 29 0 15 4 0 0 81 19 21
2014 AS 48 48 0 4 0 0 0 96 4 27
2014 AS-03 60 40 0 0 0 0 0 100 0 10
2011 AS 68 24 3 5 0 0 0 92 5 37
2011 AS-01 64 27 0 9 0 0 0 91 9 11
2011 AS-02 80 20 0 0 0 0 0 100 0 10
2011 AS-03 70 20 0 10 0 0 0 90 10 10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 52 38 0 5 4 0 0 90 10 21
2014 AS 74 11 4 11 0 0 0 85 11 27
2014 AS-03 90 10 0 0 0 0 0 100 0 10
2011 AS 73 16 5 5 0 0 0 89 5 37
2011 AS-01 64 18 9 9 0 0 0 82 9 11
2011 AS-02 70 20 10 0 0 0 0 90 0 10
2011 AS-03 90 10 0 0 0 0 0 100 0 10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 29 19 5 14 0 0 62 19 21
2014 AS 48 26 11 15 0 0 0 74 15 27
2014 AS-03 60 30 10 0 0 0 0 90 0 10
2011 AS 54 19 8 11 5 0 3 75 17 37
2011 AS-01 45 27 9 9 9 0 0 73 18 11
2011 AS-02 60 0 20 20 0 0 0 60 20 10
2011 AS-03 60 20 0 0 10 0 10 89 11 10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 57 38 0 0 4 0 0 96 4 21
2014 AS 67 30 4 0 0 0 0 96 0 27
2014 AS-03 70 30 0 0 0 0 0 100 0 10
2011 AS 68 24 8 0 0 0 0 92 0 37
2011 AS-01 55 27 18 0 0 0 0 82 0 11
2011 AS-02 70 20 10 0 0 0 0 90 0 10
2011 AS-03 70 30 0 0 0 0 0 100 0 10

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 28 43 10 19 0 0 0 72 19 21
2014 AS 44 30 19 7 0 0 0 74 7 27
2014 AS-03 50 40 10 0 0 0 0 90 0 10
2011 AS 68 19 8 3 3 0 0 86 5 37
2011 AS-01 45 36 9 9 0 0 0 82 9 11
2011 AS-02 80 10 10 0 0 0 0 90 0 10
2011 AS-03 60 20 10 0 10 0 0 80 10 10

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 43 0 19 4 0 0 76 24 21
2014 AS 56 26 7 11 0 0 0 82 11 27
2014 AS-03 50 40 0 10 0 0 0 90 10 10
2011 AS 51 30 5 8 5 0 0 81 14 37
2011 AS-01 45 27 0 18 9 0 0 73 27 11
2011 AS-02 40 30 20 10 0 0 0 70 10 10
2011 AS-03 60 30 0 0 10 0 0 90 10 10

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 34 10 9 9 0 0 71 18 21
2014 AS 52 30 18 0 0 0 0 82 0 27
2014 AS-03 50 50 0 0 0 0 0 100 0 10
2011 AS 59 24 5 5 5 0 0 84 11 37
2011 AS-01 45 27 0 18 9 0 0 73 27 11
2011 AS-02 60 20 20 0 0 0 0 80 0 10
2011 AS-03 50 40 0 0 10 0 0 90 10 10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 65 21 10 0 5 0 0 85 5 20
2014 AS 59 33 7 0 0 0 0 93 0 27
2014 AS-03 50 40 10 0 0 0 0 90 0 10

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 20 5 10 4 0 0 81 14 21
2014 AS 55 33 4 4 4 0 0 89 7 27
2014 AS-03 70 20 10 0 0 0 0 90 0 10
2011 AS 73 16 8 0 0 0 3 92 0 37
2011 AS-01 55 9 27 0 0 0 9 70 0 11
2011 AS-02 90 10 0 0 0 0 0 100 0 10
2011 AS-03 70 30 0 0 0 0 0 100 0 10

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 52 10 15 4 0 5 14 76 5 21
2014 AS 26 22 15 4 11 0 22 62 19 27
2014 AS-03 50 20 0 0 10 0 20 88 13 10
2011 AS 35 22 3 11 0 0 30 81 15 37
2011 AS-01 27 18 0 9 0 0 45 83 17 11
2011 AS-02 60 20 0 10 0 0 10 89 11 10
2011 AS-03 20 30 10 10 0 0 30 71 14 10

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 29 14 10 10 0 0 67 19 21
2014 AS 52 22 11 15 0 0 0 74 15 27
2014 AS-03 60 20 10 10 0 0 0 80 10 10
2011 AS 43 38 11 5 3 0 0 81 8 37
2011 AS-01 45 18 18 9 9 0 0 64 18 11
2011 AS-02 50 30 20 0 0 0 0 80 0 10
2011 AS-03 40 50 0 10 0 0 0 90 10 10

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 53 19 14 14 0 0 0 72 14 21
2014 AS 37 33 18 8 4 0 0 70 11 27
2014 AS-03 50 30 10 10 0 0 0 80 10 10
2011 AS 41 32 16 5 3 0 3 75 8 37
2011 AS-01 18 18 36 18 0 0 9 40 20 11
2011 AS-02 40 60 0 0 0 0 0 100 0 10
2011 AS-03 60 20 10 0 10 0 0 80 10 10

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 34 14 10 5 0 0 72 14 21

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 42 39 5 9 5 0 0 81 14 21
2014 AS 52 30 18 0 0 0 0 82 0 27
2014 AS-03 70 10 20 0 0 0 0 80 0 10
2011 AS 58 33 6 0 0 3 0 94 0 36
2011 AS-01 45 27 18 0 0 9 0 80 0 11
2011 AS-03 70 30 0 0 0 0 0 100 0 10

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 43 24 14 14 5 0 0 67 18 21

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 48 38 0 10 4 0 0 86 14 21
2014 AS 63 30 7 0 0 0 0 93 0 27
2014 AS-03 70 10 20 0 0 0 0 80 0 10
2011 AS 65 24 5 3 3 0 0 89 5 37
2011 AS-01 64 18 9 0 9 0 0 82 9 11
2011 AS-02 60 30 10 0 0 0 0 90 0 10
2011 AS-03 60 30 0 10 0 0 0 90 10 10

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 28 24 24 20 4 0 0 52 24 21
2014 AS 30 48 11 8 4 0 0 78 11 27
2014 AS-03 50 30 10 0 10 0 0 80 10 10
2011 AS 43 35 11 3 8 0 0 78 11 37
2011 AS-01 18 36 27 9 9 0 0 55 18 11
2011 AS-02 50 30 10 0 10 0 0 80 10 10
2011 AS-03 50 40 0 0 10 0 0 90 10 10

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 47 29 10 5 9 0 0 76 14 21
2014 AS 41 37 22 0 0 0 0 78 0 27
2014 AS-03 60 30 10 0 0 0 0 90 0 10

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 40 30 15 15 0 0 0 71 15 20
2014 AS 48 37 8 7 0 0 0 85 7 27
2014 AS-03 60 20 10 10 0 0 0 80 10 10
2011 AS 51 32 11 5 0 0 0 84 5 37
2011 AS-01 27 45 18 9 0 0 0 73 9 11
2011 AS-02 60 30 10 0 0 0 0 90 0 10
2011 AS-03 60 30 0 10 0 0 0 90 10 10

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 43 33 9 10 4 0 0 76 14 21
2014 AS 59 22 7 11 0 0 0 82 11 27
2014 AS-03 60 20 10 10 0 0 0 80 10 10
2011 AS 54 38 0 3 5 0 0 92 8 37
2011 AS-01 55 27 0 9 9 0 0 82 18 11
2011 AS-02 60 40 0 0 0 0 0 100 0 10
2011 AS-03 60 30 0 0 10 0 0 90 10 10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 48 38 5 5 5 0 0 86 10 21
2014 AS 31 46 8 15 0 0 0 77 15 26
2014 AS-03 20 70 0 10 0 0 0 90 10 10
2011 AS 54 32 8 5 0 0 0 86 5 37
2011 AS-01 73 27 0 0 0 0 0 100 0 11
2011 AS-02 60 40 0 0 0 0 0 100 0 10
2011 AS-03 40 30 20 10 0 0 0 70 10 10

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 19 24 19 28 5 5 0 35 45 21
2014 AS 7 41 30 15 0 4 4 16 52 27
2014 AS-03 10 30 20 30 0 10 0 33 44 10
2011 AS 8 19 32 24 8 0 8 35 29 37
2011 AS-01 0 27 36 18 9 0 9 30 30 11
2011 AS-02 10 20 30 30 10 0 0 40 30 10
2011 AS-03 20 10 20 30 10 0 10 44 33 10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 5 25 40 14 5 11 0 22 33 20
2014 AS 0 15 30 33 7 8 7 48 17 27
2014 AS-03 0 0 20 60 10 10 0 78 0 10
2011 AS 3 8 27 30 16 5 11 55 13 37
2011 AS-01 0 18 9 18 18 18 18 57 29 11
2011 AS-02 0 0 40 50 10 0 0 60 0 10
2011 AS-03 10 0 40 30 10 0 10 44 11 10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 5 25 25 20 20 5 0 42 32 20
2014 AS 11 33 18 19 11 4 4 32 48 27
2014 AS-03 0 20 30 20 20 10 0 44 22 10
2011 AS 5 14 32 27 16 0 5 46 20 37
2011 AS-01 9 18 27 27 18 0 0 45 27 11
2011 AS-02 0 0 70 10 20 0 0 30 0 10
2011 AS-03 10 10 10 50 10 0 10 67 22 10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 20 10 35 15 15 5 0 31 32 20
2014 AS 7 15 30 33 7 4 4 44 24 27
2014 AS-03 0 10 20 40 20 10 0 67 11 10
2011 AS 0 16 30 38 11 0 5 51 17 37
2011 AS-01 0 18 27 27 18 0 9 50 20 11
2011 AS-02 0 30 40 20 10 0 0 30 30 10
2011 AS-03 0 0 20 70 10 0 0 80 0 10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 30 25 35 0 0 0 35 40 20
2014 AS 18 37 11 15 11 0 7 28 60 27
2014 AS-03 20 30 10 20 20 0 0 40 50 10
2011 AS 5 24 27 19 11 3 11 34 34 37
2011 AS-01 0 27 18 27 18 0 9 50 30 11
2011 AS-02 10 10 40 20 10 10 0 33 22 10
2011 AS-03 10 30 20 20 10 0 10 33 44 10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 25 25 35 10 5 0 0 15 50 20
2014 AS 0 15 33 30 15 4 4 48 16 27
2014 AS-03 0 10 10 40 30 10 0 78 11 10
2011 AS 3 24 27 27 11 3 5 41 29 37
2011 AS-01 9 27 9 27 18 9 0 50 40 11
2011 AS-02 0 50 30 20 0 0 0 20 50 10
2011 AS-03 0 0 30 50 10 0 10 67 0 10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 15 10 41 19 10 5 0 31 26 20
2014 AS 15 33 18 11 18 4 0 31 50 27
2014 AS-03 0 20 30 20 30 0 0 50 20 10
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 56 29 5 10 0 0 0 85 10 21
2014 AS 70 15 11 0 4 0 0 85 4 27
2014 AS-03 80 10 10 0 0 0 0 90 0 10
2011 AS 76 14 3 5 3 0 0 89 8 37
2011 AS-01 64 9 9 9 9 0 0 73 18 11
2011 AS-02 80 20 0 0 0 0 0 100 0 10
2011 AS-03 70 20 0 10 0 0 0 90 10 10

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 47 20 19 0 0 10 5 78 0 21
2014 AS 41 33 8 7 4 7 0 80 12 27
2014 AS-03 30 30 10 10 10 10 0 67 22 10

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 57 19 9 14 0 0 0 77 14 21
2014 AS 59 22 8 7 4 0 0 81 11 27
2014 AS-03 70 10 10 0 10 0 0 80 10 10

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 39 9 9 0 5 0 81 10 21
2014 AS 44 48 0 0 4 4 0 96 4 27
2014 AS-03 50 30 0 0 10 10 0 89 11 10
2011 AS 41 32 8 11 5 3 0 75 17 37
2011 AS-01 27 36 9 18 0 9 0 70 20 11
2011 AS-02 50 30 10 10 0 0 0 80 10 10
2011 AS-03 50 30 10 0 10 0 0 80 10 10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 28 38 10 9 5 10 0 73 16 21
2014 AS 41 30 11 4 4 7 4 79 8 27
2014 AS-03 50 20 0 10 10 10 0 78 22 10
2011 AS 38 27 11 11 8 5 0 69 20 37
2011 AS-01 18 27 9 18 18 9 0 50 40 11
2011 AS-02 30 50 20 0 0 0 0 80 0 10
2011 AS-03 60 20 10 0 10 0 0 80 10 10

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 19 29 24 0 0 23 5 67 0 21
2014 AS 11 37 22 4 4 18 4 62 9 27
2014 AS-03 20 10 20 10 10 30 0 43 29 10

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 70 20 5 5 0 0 0 90 5 20
2014 AS 59 30 8 4 0 0 0 89 4 27
2014 AS-03 50 40 10 0 0 0 0 90 0 10
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 57 24 19 0 0 0 0 81 0 21
2014 AS 52 26 15 0 4 0 4 81 4 27
2014 AS-03 60 10 10 0 10 0 10 78 11 10
2011 AS 46 41 3 8 3 0 0 86 11 37
2011 AS-01 27 45 0 18 9 0 0 73 27 11
2011 AS-02 50 40 0 10 0 0 0 90 10 10
2011 AS-03 60 30 10 0 0 0 0 90 0 10

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 77 18 0 5 0 0 0 95 5 21
2014 AS 52 26 15 0 4 4 0 81 4 27
2014 AS-03 40 30 10 0 10 10 0 78 11 10
2011 AS 51 32 3 8 3 3 0 86 11 37
2011 AS-01 45 18 9 18 9 0 0 64 27 11
2011 AS-02 50 40 0 0 0 10 0 100 0 10
2011 AS-03 70 20 0 10 0 0 0 90 10 10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 53 19 19 5 0 5 0 75 5 21
2014 AS 48 33 7 7 0 4 0 85 8 27
2014 AS-03 30 50 10 0 0 10 0 89 0 10
2011 AS 44 28 3 22 3 0 0 72 25 36
2011 AS-01 27 27 0 36 9 0 0 55 45 11
2011 AS-03 60 30 0 10 0 0 0 90 10 10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 81 19 0 0 0 0 0 100 0 21
2014 AS 96 4 0 0 0 0 0 100 0 27
2014 AS-03 90 10 0 0 0 0 0 100 0 10
2011 AS 92 5 0 3 0 0 0 97 3 37
2011 AS-01 91 0 0 9 0 0 0 91 9 11
2011 AS-02 90 10 0 0 0 0 0 100 0 10
2011 AS-03 90 10 0 0 0 0 0 100 0 10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 52 34 4 5 5 0 0 86 10 21
2014 AS 56 18 4 7 0 7 7 87 9 27
2014 AS-03 60 10 0 0 0 10 20 100 0 10
2011 AS 70 27 0 3 0 0 0 97 3 37
2011 AS-01 45 45 0 9 0 0 0 91 9 11
2011 AS-02 90 10 0 0 0 0 0 100 0 10
2011 AS-03 70 30 0 0 0 0 0 100 0 10

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 81 4 10 0 5 0 0 86 5 21

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 81 5 10 0 0 4 0 90 0 21

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 76 4 14 5 0 0 0 81 5 21
2014 AS 63 26 7 4 0 0 0 89 4 27
2014 AS-03 70 20 10 0 0 0 0 90 0 10
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 19 43 20 5 5 9 0 68 11 21
2014 AS 31 46 12 8 0 4 0 80 8 26
2011 AS 22 30 27 19 0 3 0 53 19 37
2011 AS-01 27 27 27 18 0 0 0 55 18 11
2011 AS-02 0 40 40 10 0 10 0 44 11 10
2011 AS-03 50 20 20 10 0 0 0 70 10 10

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 23 34 38 5 0 0 0 58 5 21
2014 AS 44 33 4 11 4 4 0 81 16 27
2014 AS-03 40 40 0 10 0 10 0 89 11 10
2011 AS 19 32 32 11 3 3 0 53 14 37
2011 AS-01 9 45 27 18 0 0 0 55 18 11
2011 AS-02 10 40 30 10 0 10 0 56 11 10
2011 AS-03 40 20 30 0 10 0 0 60 10 10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 19 19 43 10 0 10 0 42 11 21
2014 AS 33 44 7 8 4 4 0 81 12 27
2014 AS-03 30 50 0 10 0 10 0 89 11 10
2011 AS 16 49 19 8 0 8 0 71 9 37
2011 AS-01 9 45 18 9 0 18 0 67 11 11
2011 AS-02 10 60 10 10 0 10 0 78 11 10
2011 AS-03 30 30 30 10 0 0 0 60 10 10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 28 39 10 14 5 5 0 70 20 21
2014 AS 41 41 4 4 0 11 0 91 4 27
2014 AS-03 50 40 0 0 0 10 0 100 0 10
2011 AS 24 43 22 8 0 3 0 69 8 37
2011 AS-01 9 55 27 9 0 0 0 64 9 11
2011 AS-02 30 50 0 10 0 10 0 89 11 10
2011 AS-03 20 40 30 10 0 0 0 60 10 10

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 23 53 14 10 0 0 0 76 10 21
2014 AS 30 37 18 0 11 4 0 69 12 27
2014 AS-03 20 60 0 0 10 10 0 89 11 10
2011 AS 22 35 19 19 3 3 0 58 22 37
2011 AS-01 18 45 18 18 0 0 0 64 18 11
2011 AS-02 10 40 20 20 0 10 0 56 22 10
2011 AS-03 40 0 30 20 10 0 0 40 30 10
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 58 33 10 0 0 0 0 90 0 21
2014 AS 52 41 8 0 0 0 0 92 0 27
2014 AS-03 60 40 0 0 0 0 0 100 0 10
2011 AS 51 38 5 5 0 0 0 89 5 37
2011 AS-01 55 27 18 0 0 0 0 82 0 11
2011 AS-02 30 60 0 10 0 0 0 90 10 10
2011 AS-03 60 30 0 10 0 0 0 90 10 10

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 52 28 19 0 0 0 0 81 0 21
2014 AS 38 46 0 0 4 12 0 96 4 26
2011 AS 41 46 11 0 0 3 0 89 0 37
2011 AS-01 27 64 9 0 0 0 0 91 0 11
2011 AS-02 30 50 20 0 0 0 0 80 0 10
2011 AS-03 70 20 0 0 0 10 0 100 0 10

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 14 10 5 0 10 0 84 5 21
2014 AS 44 33 11 7 4 0 0 78 11 27
2014 AS-03 60 30 0 10 0 0 0 90 10 10
2011 AS 30 51 8 8 0 3 0 83 8 37
2011 AS-01 9 73 0 18 0 0 0 82 18 11
2011 AS-02 20 50 20 0 0 10 0 78 0 10
2011 AS-03 60 30 10 0 0 0 0 90 0 10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 15 38 0 0 14 0 56 0 21
2014 AS 30 15 37 4 0 15 0 52 4 27
2014 AS-03 20 20 40 0 0 20 0 50 0 10
2011 AS 14 51 14 5 3 14 0 75 9 37
2011 AS-01 0 55 9 18 9 9 0 60 30 11
2011 AS-02 10 40 20 0 0 30 0 71 0 10
2011 AS-03 30 50 10 0 0 10 0 89 0 10

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 29 24 10 19 0 19 0 65 23 21
2014 AS 18 18 26 15 11 7 4 42 29 27
2014 AS-03 20 20 20 20 0 10 10 50 25 10
2011 AS 3 22 27 27 5 16 0 29 39 37
2011 AS-01 0 18 18 45 0 18 0 22 56 11
2011 AS-02 0 20 40 10 10 20 0 25 25 10
2011 AS-03 10 20 40 10 10 10 0 33 22 10

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 56 34 10 0 0 0 0 90 0 21
2014 AS 54 27 8 4 4 0 4 84 8 26
2014 AS-03 60 30 0 0 0 0 10 100 0 10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 71 24 0 0 0 5 0 100 0 21
2014 AS 70 30 0 0 0 0 0 100 0 27
2014 AS-03 80 20 0 0 0 0 0 100 0 10
2011 AS 76 24 0 0 0 0 0 100 0 37
2011 AS-01 82 18 0 0 0 0 0 100 0 11
2011 AS-02 70 30 0 0 0 0 0 100 0 10
2011 AS-03 70 30 0 0 0 0 0 100 0 10

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 53 33 5 10 0 0 0 86 10 21
2014 AS 59 30 7 0 4 0 0 89 4 27
2014 AS-03 70 20 0 0 10 0 0 90 10 10
2011 AS 57 35 0 3 3 3 0 94 6 37
2011 AS-01 36 55 0 9 0 0 0 91 9 11
2011 AS-02 60 40 0 0 0 0 0 100 0 10
2011 AS-03 70 10 0 0 10 10 0 89 11 10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 29 28 14 14 14 0 0 57 28 21
2014 AS 30 4 30 18 11 8 0 36 32 27
2014 AS-03 40 0 20 10 20 10 0 44 33 10
2011 AS 5 27 32 19 11 5 0 34 31 37
2011 AS-01 9 18 18 27 18 9 0 30 50 11
2011 AS-02 0 20 50 20 0 10 0 22 22 10
2011 AS-03 0 30 40 20 10 0 0 30 30 10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 24 14 14 5 5 0 65 20 21

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 53 28 19 0 0 0 0 81 0 21
2014 AS 52 41 4 0 0 4 0 96 0 27
2014 AS-03 60 30 0 0 0 10 0 100 0 10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 48 47 5 0 0 0 0 95 0 21
2014 AS 48 37 8 4 0 4 0 88 4 27
2014 AS-03 60 30 0 0 0 10 0 100 0 10
2011 AS 43 49 8 0 0 0 0 92 0 37
2011 AS-01 27 64 9 0 0 0 0 91 0 11
2011 AS-02 30 50 20 0 0 0 0 80 0 10
2011 AS-03 70 30 0 0 0 0 0 100 0 10

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 60 35 5 0 0 0 0 95 0 20
2014 AS 55 33 7 4 0 0 0 89 4 27
2014 AS-03 70 20 0 10 0 0 0 90 10 10
2011 AS 57 35 5 3 0 0 0 92 3 37
2011 AS-01 45 45 9 0 0 0 0 91 0 11
2011 AS-02 70 20 10 0 0 0 0 90 0 10
2011 AS-03 70 20 0 10 0 0 0 90 10 10

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 52 24 14 5 5 0 0 76 10 21
2014 AS 41 41 15 0 4 0 0 81 4 27
2014 AS-03 50 50 0 0 0 0 0 100 0 10
2011 AS 41 49 3 0 8 0 0 89 8 37
2011 AS-01 18 64 0 0 18 0 0 82 18 11
2011 AS-02 30 70 0 0 0 0 0 100 0 10
2011 AS-03 80 10 0 0 10 0 0 90 10 10

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 48 24 19 5 5 0 0 71 10 21
2014 AS 42 46 8 0 4 0 0 88 4 26
2014 AS-03 60 40 0 0 0 0 0 100 0 10
2011 AS 47 42 3 3 6 0 0 89 8 36
2011 AS-01 27 55 0 9 9 0 0 82 18 11
2011 AS-02 40 60 0 0 0 0 0 100 0 10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 19 24 14 0 0 5 60 15 21
2014 AS 44 26 15 15 0 0 0 70 15 27
2014 AS-03 70 10 10 10 0 0 0 80 10 10
2011 AS 38 32 11 11 5 3 0 72 17 37
2011 AS-01 27 27 9 27 9 0 0 55 36 11
2011 AS-02 20 60 20 0 0 0 0 80 0 10
2011 AS-03 70 10 0 0 10 10 0 89 11 10
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 AS 38 24 38 21
2014 AS 33 37 30 27
2014 AS-03 30 30 40 10
2011 AS 38 35 27 37
2011 AS-01 55 18 27 11
2011 AS-02 30 40 30 10
2011 AS-03 20 50 30 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 18 19 15 0 0 38 10 72 0 21
2014 AS 15 22 22 15 7 15 4 45 27 27
2014 AS-03 20 10 10 20 20 20 0 38 50 10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 25 15 0 0 15 0 82 0 20
2014 AS 35 23 19 12 4 8 0 63 17 26
2014 AS-03 30 10 20 20 10 10 0 44 33 10
2011 AS 35 38 16 3 3 5 0 77 6 37
2011 AS-01 18 55 9 9 0 9 0 80 10 11
2011 AS-02 20 40 30 0 0 10 0 67 0 10
2011 AS-03 70 20 10 0 0 0 0 90 0 10
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 24 19 5 5 5 9 67 11 21
2014 AS 41 48 11 0 0 0 0 89 0 27
2014 AS-03 60 40 0 0 0 0 0 100 0 10
2011 AS 43 38 14 3 0 0 3 83 3 37
2011 AS-01 45 36 9 9 0 0 0 82 9 11
2011 AS-02 30 50 20 0 0 0 0 80 0 10
2011 AS-03 50 30 10 0 0 0 10 89 0 10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 14 29 19 0 0 19 19 70 0 21
2014 AS 7 30 22 0 0 22 18 63 0 27
2014 AS-03 10 40 0 0 0 40 10 100 0 10
2011 AS 11 27 19 3 0 27 14 64 5 37
2011 AS-01 9 27 9 0 0 36 18 80 0 11
2011 AS-02 0 40 20 0 0 30 10 67 0 10
2011 AS-03 20 10 20 10 0 20 20 50 17 10

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 20 15 0 0 10 10 81 0 20
2014 AS 52 37 4 0 0 7 0 96 0 27
2014 AS-03 80 10 0 0 0 10 0 100 0 10
2011 AS 57 32 5 3 0 3 0 92 3 37
2011 AS-01 45 27 18 9 0 0 0 73 9 11
2011 AS-02 70 20 0 0 0 10 0 100 0 10
2011 AS-03 60 40 0 0 0 0 0 100 0 10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 33 14 0 0 5 9 83 0 21
2014 AS 48 33 7 4 0 8 0 88 4 27
2014 AS-03 60 20 0 10 0 10 0 89 11 10
2011 AS 35 51 5 3 0 5 0 91 3 37
2011 AS-01 36 45 9 9 0 0 0 82 9 11
2011 AS-02 30 50 10 0 0 10 0 89 0 10
2011 AS-03 50 40 0 0 0 10 0 100 0 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 14 24 14 0 0 33 14 73 0 21
2014 AS 18 37 4 4 0 33 4 88 6 27
2014 AS-03 20 30 0 0 0 50 0 100 0 10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 43 9 0 0 5 5 90 0 21
2014 AS 26 41 15 0 0 19 0 82 0 27
2014 AS-03 20 30 10 0 0 40 0 83 0 10
2011 AS 43 32 16 3 0 5 0 80 3 37
2011 AS-01 36 36 27 0 0 0 0 73 0 11
2011 AS-02 30 50 0 0 0 20 0 100 0 10
2011 AS-03 60 20 20 0 0 0 0 80 0 10
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 52 23 15 0 5 0 5 79 5 21

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 24 19 34 14 9 0 0 43 24 21

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 24 19 14 10 0 0 57 24 21

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 23 19 29 19 10 0 0 42 28 21

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 14 19 0 0 0 5 80 0 21

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 42 29 14 5 5 0 5 75 11 21

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 43 24 14 10 5 0 5 70 16 21

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 28 34 24 5 5 0 5 65 10 21

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 29 28 19 14 0 0 10 63 16 21

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 53 19 14 5 5 0 5 75 10 21

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 81 10 0 5 0 0 5 95 5 21

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 76 5 5 5 5 0 5 84 10 20

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 63 18 5 5 4 0 5 85 10 21

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 77 9 10 0 0 0 5 90 0 21

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 50 5 0 0 0 0 45 100 0 20

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 76 14 0 0 0 0 10 100 0 21

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 66 0 14 5 0 0 14 78 6 21

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 53 28 14 0 0 0 5 85 0 21

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 20 28 47 5 0 0 0 48 5 21

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 5 14 37 34 10 0 0 43 19 21

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 67 24 5 0 0 5 0 95 0 21

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 42 5 10 5 0 0 81 14 21
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 47 28 10 5 5 0 5 50 50 21

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 30 10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 29 10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 31 10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 AS 29 10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 AS 0 10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 AS 40 10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 AS 29 50 0 0 0 21 10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 30 20 21 10 0 0 19 62 12 10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 19 0 0 10 21 0 50 38 62 10
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