2017 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 61 4 0 0 0 0 96 0 26
2017 Non-shift worker 49 42 4 5 1 0 0 90 6 466
2014 Shift worker 32 61 0 0 7 0 0 93 7 16
2014 Non-shift worker 52 42 1 3 1 0 0 95 4 470

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 42 4 4 0 0 0 92 4 26
2017 Non-shift worker 80 16 1 1 0 0 0 97 2 466
2014 Shift worker 45 48 7 0 0 0 0 93 0 16
2014 Non-shift worker 83 15 1 0 0 0 0 99 1 470

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 15 11 4 12 4 0 72 16 26
2017 Non-shift worker 58 26 6 7 4 0 0 83 11 467
2014 Shift worker 20 25 19 12 25 0 0 45 37 16
2014 Non-shift worker 61 23 5 9 2 0 0 84 11 470

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 42 8 0 4 0 4 88 4 26
2017 Non-shift worker 57 31 5 7 1 0 0 87 8 467
2014 Shift worker 51 37 6 0 7 0 0 87 7 16
2014 Non-shift worker 61 29 3 5 1 0 0 91 6 470

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 51 4 4 4 0 0 88 8 26
2017 Non-shift worker 40 41 6 10 3 0 0 81 13 467
2014 Shift worker 13 49 13 19 7 0 0 62 25 16
2014 Non-shift worker 34 42 10 10 4 0 0 76 14 470

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 58 7 4 0 0 0 89 4 26
2017 Non-shift worker 48 39 6 5 2 0 0 87 7 467
2014 Shift worker 32 49 6 13 0 0 0 81 13 16
2014 Non-shift worker 43 46 6 4 1 0 0 89 5 470

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 51 4 4 0 0 0 92 4 26
2017 Non-shift worker 58 35 3 3 1 0 0 92 5 466
2014 Shift worker 45 43 6 6 0 0 0 88 6 16
2014 Non-shift worker 52 39 5 3 1 0 0 90 4 470

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 32 4 4 0 0 0 92 4 26
2017 Non-shift worker 61 29 6 3 1 0 0 91 4 467
2014 Shift worker 37 56 0 7 0 0 0 93 7 16
2014 Non-shift worker 57 34 5 3 0 0 0 91 3 470

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 54 4 0 4 0 0 92 4 26
2017 Non-shift worker 44 34 7 9 6 0 0 78 15 467
2014 Shift worker 33 43 6 19 0 0 0 75 19 16
2014 Non-shift worker 43 36 9 7 4 0 0 80 12 470

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 30 13 4 4 0 0 80 8 26
2017 Non-shift worker 44 21 6 5 6 0 17 79 14 467
2014 Shift worker 31 25 13 6 13 0 13 64 22 16
2014 Non-shift worker 35 22 7 11 7 0 17 69 22 469

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 39 7 4 0 0 0 89 4 26
2017 Non-shift worker 40 44 8 5 3 0 0 84 8 466
2014 Shift worker 25 50 19 0 6 0 0 75 6 16
2014 Non-shift worker 34 48 11 4 2 0 0 83 6 470

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 55 11 7 4 0 0 78 11 26
2017 Non-shift worker 33 37 16 10 4 0 0 70 14 466
2014 Shift worker 19 44 12 18 7 0 0 63 25 16
2014 Non-shift worker 27 37 18 13 4 1 0 65 17 470

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 54 4 4 0 0 0 93 4 26
2017 Non-shift worker 35 46 11 6 2 0 0 81 8 466

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 42 0 0 0 0 0 100 0 26
2017 Non-shift worker 55 35 5 3 2 0 0 91 4 466
2014 Shift worker 26 49 13 12 0 0 0 75 12 16
2014 Non-shift worker 54 38 5 2 1 0 0 92 3 470

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 52 11 4 0 0 0 85 4 26
2017 Non-shift worker 38 38 12 9 4 0 0 76 12 464

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 51 4 0 0 0 0 96 0 26
2017 Non-shift worker 54 35 6 3 1 0 0 90 4 466
2014 Shift worker 45 36 13 6 0 0 0 81 6 16
2014 Non-shift worker 65 27 6 1 1 0 0 92 2 470

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 45 16 4 0 0 0 80 4 26
2017 Non-shift worker 42 38 8 8 3 0 0 81 11 466
2014 Shift worker 13 50 6 18 13 0 0 63 31 16
2014 Non-shift worker 30 43 14 9 4 0 0 73 13 469

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 53 8 4 4 0 0 84 8 25
2017 Non-shift worker 41 37 11 8 3 0 0 78 11 466
2014 Shift worker 27 43 12 6 13 0 0 69 19 16
2014 Non-shift worker 37 41 10 9 3 0 0 77 13 470

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 51 4 4 0 0 0 93 4 26
2017 Non-shift worker 41 40 10 6 2 0 1 81 8 466
2014 Shift worker 13 56 12 12 7 0 0 69 19 16
2014 Non-shift worker 45 39 10 3 3 0 1 85 6 470

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 54 0 4 0 0 0 96 4 26
2017 Non-shift worker 44 40 8 5 3 0 0 84 7 465
2014 Shift worker 25 51 18 0 6 0 0 76 6 16
2014 Non-shift worker 48 38 7 4 2 0 0 86 6 470

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 62 22 4 0 0 0 74 4 26
2017 Non-shift worker 25 38 21 12 3 0 0 64 15 467
2014 Shift worker 33 42 19 6 0 0 0 75 6 16
2014 Non-shift worker 25 46 18 7 4 0 0 71 10 470

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 29 34 19 11 4 0 31 34 26
2017 Non-shift worker 7 18 37 24 11 0 3 36 25 466
2014 Shift worker 0 19 43 38 0 0 0 38 19 16
2014 Non-shift worker 4 17 34 30 12 1 2 44 22 469

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 4 28 24 37 4 4 66 4 26
2017 Non-shift worker 4 9 22 34 27 1 4 64 13 466
2014 Shift worker 7 6 6 49 26 7 0 80 14 16
2014 Non-shift worker 3 8 24 38 24 0 3 64 11 466

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 15 44 20 18 4 0 39 15 26
2017 Non-shift worker 10 21 33 22 12 0 2 35 32 465
2014 Shift worker 0 12 56 19 13 0 0 32 12 16
2014 Non-shift worker 10 18 35 24 12 0 2 37 28 469

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 15 35 43 7 0 0 50 15 26
2017 Non-shift worker 8 12 39 27 12 0 2 40 20 464
2014 Shift worker 0 13 37 24 27 0 0 51 13 16
2014 Non-shift worker 7 13 34 29 15 0 1 45 20 470

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 20 35 19 11 0 4 31 33 26
2017 Non-shift worker 16 23 31 17 9 1 3 26 41 466
2014 Shift worker 0 18 43 25 13 0 0 39 18 16
2014 Non-shift worker 11 18 34 22 13 1 2 36 30 470

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 12 22 24 23 12 4 55 18 26
2017 Non-shift worker 8 17 30 22 15 3 3 40 27 466
2014 Shift worker 0 0 37 25 31 7 0 61 0 16
2014 Non-shift worker 3 6 25 37 23 2 3 63 10 468

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 0 56 30 11 0 0 40 4 26
2017 Non-shift worker 10 17 39 21 9 2 2 31 28 465
2014 Shift worker 0 13 49 12 19 7 0 34 14 16
2014 Non-shift worker 10 17 33 22 15 1 2 38 28 470
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 31 12 7 12 0 0 69 19 26
2017 Non-shift worker 66 21 4 6 3 0 0 87 9 466
2014 Shift worker 32 12 6 13 31 0 7 47 46 16
2014 Non-shift worker 67 19 3 7 2 0 0 87 10 470

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 38 16 0 0 8 4 82 0 26
2017 Non-shift worker 28 36 11 11 5 4 4 70 18 466
2014 Shift worker 7 37 25 6 13 0 13 50 21 16
2014 Non-shift worker 30 35 15 11 6 3 2 67 17 470

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 44 4 0 0 0 0 96 0 26
2017 Non-shift worker 51 34 7 6 3 0 0 84 9 467
2014 Shift worker 31 38 18 6 7 0 0 69 13 16
2014 Non-shift worker 46 34 6 10 3 0 0 80 14 470

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 33 12 0 0 0 0 88 0 26
2017 Non-shift worker 44 40 7 6 2 1 0 85 8 467
2014 Shift worker 32 37 13 6 7 0 6 73 13 16
2014 Non-shift worker 44 44 5 5 1 1 0 89 6 470

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 51 7 0 0 12 0 92 0 26
2017 Non-shift worker 37 32 9 8 4 8 1 77 13 466
2014 Shift worker 13 37 25 7 7 6 6 57 15 16
2014 Non-shift worker 37 32 12 5 2 9 3 79 8 470

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 27 23 4 0 14 7 64 6 26
2017 Non-shift worker 13 26 16 19 9 14 2 47 34 466
2014 Shift worker 7 25 37 19 6 7 0 34 26 16
2014 Non-shift worker 12 32 20 14 10 10 3 50 27 470

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 36 4 0 0 0 0 96 0 26
2017 Non-shift worker 55 38 3 4 1 0 0 92 5 466
2014 Shift worker 38 43 6 6 7 0 0 81 13 16
2014 Non-shift worker 54 36 5 3 1 1 0 91 4 469
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 56 7 0 4 0 0 89 4 26
2017 Non-shift worker 43 39 9 7 2 0 0 82 9 466
2014 Shift worker 38 43 0 12 7 0 0 81 19 16
2014 Non-shift worker 40 38 12 7 3 0 0 79 10 470

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 51 12 0 4 0 0 85 4 26
2017 Non-shift worker 52 33 7 4 2 1 1 86 6 466
2014 Shift worker 38 43 6 0 13 0 0 81 13 16
2014 Non-shift worker 49 34 9 4 2 0 0 84 7 470

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 59 4 4 0 0 0 92 4 26
2017 Non-shift worker 48 35 5 8 3 0 0 84 11 467
2014 Shift worker 37 37 6 7 13 0 0 75 19 16
2014 Non-shift worker 46 38 7 6 3 0 0 84 9 469

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 35 8 0 4 0 0 88 4 26
2017 Non-shift worker 82 12 1 3 1 0 0 94 5 467
2014 Shift worker 75 0 13 0 12 0 0 75 12 16
2014 Non-shift worker 77 14 3 4 2 0 0 92 5 470

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 58 0 4 4 0 0 93 7 26
2017 Non-shift worker 57 26 6 5 3 1 2 86 8 466
2014 Shift worker 38 31 12 6 0 7 7 79 7 16
2014 Non-shift worker 46 29 5 7 7 2 3 80 15 470

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 47 0 0 7 0 0 93 7 26
2017 Non-shift worker 59 26 6 5 2 0 1 86 7 467

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 35 12 0 0 0 0 88 0 26
2017 Non-shift worker 59 26 5 5 3 1 0 87 9 467

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 43 11 0 0 0 0 89 0 26
2017 Non-shift worker 54 28 7 7 3 0 0 83 10 465
2014 Shift worker 44 31 12 6 7 0 0 75 13 16
2014 Non-shift worker 47 35 9 7 2 0 1 82 9 470
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 33 35 13 8 5 1 5 72 14 219
2014 Non-shift worker 26 46 11 8 3 1 4 76 12 219

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 42 4 8 0 0 0 88 8 26
2017 Non-shift worker 42 34 9 9 3 2 0 78 13 465
2014 Shift worker 13 56 12 12 7 0 0 69 19 16
2014 Non-shift worker 38 42 9 8 2 1 0 81 10 470

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 54 4 4 0 0 0 92 4 26
2017 Non-shift worker 31 37 14 12 5 1 0 68 18 467
2014 Shift worker 26 43 18 0 13 0 0 69 13 16
2014 Non-shift worker 31 41 12 11 4 0 0 72 15 469

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 52 23 4 0 4 0 72 4 26
2017 Non-shift worker 19 33 20 18 7 3 0 54 26 465
2014 Shift worker 7 26 42 19 7 0 0 33 25 16
2014 Non-shift worker 19 38 18 17 7 2 0 58 24 469

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 43 8 19 0 8 0 71 21 26
2017 Non-shift worker 25 38 16 10 6 4 0 66 17 467
2014 Shift worker 7 31 31 12 13 7 0 41 26 16
2014 Non-shift worker 23 40 17 13 5 2 0 64 18 470

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 43 26 8 0 0 0 66 8 26
2017 Non-shift worker 20 41 15 15 8 2 0 63 23 467
2014 Shift worker 7 37 31 19 7 0 0 44 25 16
2014 Non-shift worker 18 43 17 15 5 1 0 62 21 469
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 42 16 4 0 0 0 80 4 26
2017 Non-shift worker 32 45 14 6 2 1 0 78 9 466
2014 Shift worker 13 43 37 0 7 0 0 57 7 16
2014 Non-shift worker 35 42 11 9 2 0 0 77 11 470

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 34 8 4 0 0 0 88 4 26
2017 Non-shift worker 57 35 5 2 0 1 0 93 2 466
2014 Shift worker 44 37 6 0 7 7 0 86 7 16
2014 Non-shift worker 65 31 2 1 0 1 0 96 1 469

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 55 0 0 0 0 0 100 0 26
2017 Non-shift worker 51 33 8 4 1 2 0 87 6 465
2014 Shift worker 31 49 0 6 13 0 0 81 19 16
2014 Non-shift worker 54 32 6 5 2 1 1 87 6 470

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 39 13 0 0 8 0 86 0 26
2017 Non-shift worker 39 35 16 6 1 3 1 76 7 465
2014 Shift worker 25 31 25 13 0 7 0 60 14 16
2014 Non-shift worker 48 32 13 4 2 1 1 81 5 470

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 35 18 4 0 17 4 71 5 26
2017 Non-shift worker 20 25 16 12 9 14 3 54 26 466
2014 Shift worker 13 13 31 18 13 13 0 30 35 16
2014 Non-shift worker 23 28 16 10 11 8 4 58 25 470

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 39 12 7 8 0 0 73 15 26
2017 Non-shift worker 58 28 6 6 1 0 1 87 7 467
2014 Shift worker 19 13 13 30 19 7 0 34 52 16
2014 Non-shift worker 56 29 5 8 1 0 1 86 9 470

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 43 4 0 4 0 0 93 4 26
2017 Non-shift worker 78 17 3 1 0 0 0 95 2 466
2014 Shift worker 45 30 13 12 0 0 0 75 12 16
2014 Non-shift worker 74 21 3 2 0 0 0 95 2 469

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 46 16 0 0 0 0 84 0 26
2017 Non-shift worker 37 40 10 8 4 1 0 78 12 464
2014 Shift worker 25 56 6 13 0 0 0 81 13 16
2014 Non-shift worker 29 37 13 12 7 1 0 67 20 470

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 35 12 24 0 0 0 64 24 26
2017 Non-shift worker 27 31 14 13 11 2 2 60 25 466
2014 Shift worker 0 25 0 18 50 7 0 27 73 16
2014 Non-shift worker 13 19 17 19 30 0 2 33 50 469

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 49 16 0 0 8 0 83 0 25
2017 Non-shift worker 28 42 17 9 3 1 0 71 12 467

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 56 13 0 0 4 0 87 0 25
2017 Non-shift worker 47 38 10 2 1 2 0 86 4 466
2014 Shift worker 26 61 7 7 0 0 0 87 7 16
2014 Non-shift worker 55 33 7 1 1 3 0 91 2 470

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 42 4 4 0 4 0 92 4 26
2017 Non-shift worker 41 42 9 5 2 1 0 84 6 466
2014 Shift worker 33 30 31 6 0 0 0 63 6 16
2014 Non-shift worker 49 38 8 3 1 1 0 88 4 469

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 44 4 0 0 0 0 96 0 25
2017 Non-shift worker 57 33 6 3 1 0 0 89 4 465
2014 Shift worker 51 36 0 6 7 0 0 87 13 16
2014 Non-shift worker 58 36 3 3 1 0 0 93 3 470

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 47 7 0 0 0 0 93 0 26
2017 Non-shift worker 43 34 13 6 4 0 0 78 10 466
2014 Shift worker 39 48 0 0 13 0 0 87 13 16
2014 Non-shift worker 47 39 7 5 2 1 0 87 6 470

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 47 4 0 0 0 0 96 0 26
2017 Non-shift worker 38 40 11 7 4 0 0 79 10 467
2014 Shift worker 33 49 6 0 13 0 0 81 13 16
2014 Non-shift worker 45 39 8 6 3 0 0 84 8 470

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 27 27 8 0 4 0 64 9 26
2017 Non-shift worker 40 25 18 9 5 3 1 67 15 467
2014 Shift worker 33 43 12 0 13 0 0 75 13 16
2014 Non-shift worker 39 29 17 9 4 3 0 69 13 470
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 8 61 31 26
2017 Non-shift worker 18 47 35 466
2014 Shift worker 19 57 25 16
2014 Non-shift worker 14 54 31 470

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 19 14 48 13 0 6 83
2014 Non-shift worker 24 14 25 32 9999 5 68
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 9 91 466
2014 Non-shift worker 10 90 469

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 56 39
2014 Non-shift worker 42 52

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 39
2014 Non-shift worker 65 52

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 39
2014 Non-shift worker 0 52

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 39

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 39 39
2014 Non-shift worker 38 52

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 39
2014 Non-shift worker 35 52

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 39
2014 Non-shift worker 35 52

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 39
2014 Non-shift worker 30 52

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 39
2014 Non-shift worker 28 52

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 61 39
2014 Non-shift worker 62 52

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 39
2014 Non-shift worker 34 52

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 39
2014 Non-shift worker 30 52

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 28 39
2014 Non-shift worker 23 52

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 39
2014 Non-shift worker 49 52

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 39
2014 Non-shift worker 28 52

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 39
2014 Non-shift worker 0 52

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 39
2014 Non-shift worker 14 52

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 39
2014 Non-shift worker 22 52

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 39

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 39
2014 Non-shift worker 21 52

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 39

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 39
2014 Non-shift worker 26 52

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 39
2014 Non-shift worker 49 52

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 39
2014 Non-shift worker 48 52

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 39
2014 Non-shift worker 9 52

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 92 8 39

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 20 5 8 5 40 19 58 31 25
2017 Non-shift worker 19 16 17 3 2 34 10 62 8 466
2014 Shift worker 0 19 12 0 7 44 18 51 18 16
2014 Non-shift worker 17 12 15 6 4 35 10 54 18 470

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 31 12 4 0 12 0 81 5 26
2017 Non-shift worker 38 36 11 3 1 10 2 83 4 466
2014 Shift worker 19 37 0 6 7 31 0 82 18 16
2014 Non-shift worker 36 30 17 4 2 9 1 74 7 470
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 39 19 8 0 0 27 63 11 26
2017 Non-shift worker 19 30 9 3 1 1 37 79 7 467
2014 Shift worker 6 26 7 13 6 0 42 55 33 16
2014 Non-shift worker 11 26 6 4 1 2 50 77 9 470

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 39 9 4 4 7 34 72 14 26
2017 Non-shift worker 10 17 14 4 1 12 42 60 11 467
2014 Shift worker 0 13 6 7 7 20 48 40 42 16
2014 Non-shift worker 6 15 8 5 1 13 52 59 17 470

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 48 8 0 0 7 27 88 0 26
2017 Non-shift worker 26 21 7 1 1 6 39 83 4 467
2014 Shift worker 25 13 0 0 7 13 42 85 15 16
2014 Non-shift worker 14 19 8 2 0 6 51 76 6 470

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 35 12 4 0 12 27 74 6 26
2017 Non-shift worker 23 22 9 2 1 6 38 80 5 466
2014 Shift worker 13 7 7 13 7 13 42 43 43 16
2014 Non-shift worker 14 19 8 3 1 6 49 74 7 470
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 3 97 467
2014 Non-shift worker 2 98 470

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 93 13
2014 Non-shift worker 69 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 13

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 13

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 46 13
2014 Non-shift worker 47 13

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 55 13
2014 Non-shift worker 54 13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13
2014 Non-shift worker 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 55 13
2014 Non-shift worker 38 13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 92 8 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 24 12 4 0 30 19 68 9 26
2017 Non-shift worker 20 13 14 1 1 40 11 68 3 467
2014 Shift worker 13 0 0 6 7 50 24 51 49 16
2014 Non-shift worker 18 16 14 2 1 40 10 67 6 470

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 31 17 4 0 8 4 77 4 26
2017 Non-shift worker 37 35 11 1 0 13 2 85 2 466
2014 Shift worker 19 31 0 6 7 37 0 80 20 16
2014 Non-shift worker 38 32 13 2 1 13 2 83 3 470
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 43 15 4 0 4 4 80 4 26
2017 Non-shift worker 49 29 14 3 3 1 1 79 7 464

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 7 51 11 19 0 0 18 30 26
2017 Non-shift worker 9 22 33 19 17 0 0 32 36 466

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 28 38 12 11 0 0 39 23 26
2017 Non-shift worker 15 30 31 16 8 0 0 45 24 464

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 28 30 19 8 0 0 43 27 26
2017 Non-shift worker 13 25 26 20 15 0 1 38 35 467

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 28 34 11 7 0 0 47 19 26
2017 Non-shift worker 27 30 20 12 10 0 1 58 22 466

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 31 15 16 7 0 0 62 23 26
2017 Non-shift worker 25 28 23 15 8 0 0 53 23 465

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 28 20 11 4 0 4 63 15 26
2017 Non-shift worker 32 36 20 8 3 0 0 68 11 465

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 35 35 4 4 0 0 57 8 26
2017 Non-shift worker 22 39 24 10 5 0 0 61 15 465

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 43 8 11 0 0 0 81 11 26
2017 Non-shift worker 30 38 20 9 3 0 0 68 12 464

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 31 27 12 0 0 0 61 12 26
2017 Non-shift worker 29 35 21 11 3 1 0 65 14 465

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 34 0 4 4 0 0 92 8 26
2017 Non-shift worker 67 21 8 2 1 0 2 89 3 467

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 84 12 4 0 0 0 0 96 0 26
2017 Non-shift worker 83 9 3 2 0 0 2 94 2 466

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 28 7 0 0 0 0 93 0 26
2017 Non-shift worker 53 33 10 3 2 0 0 86 4 467

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 34 7 0 0 0 0 93 0 26
2017 Non-shift worker 58 26 9 5 2 0 1 84 6 467

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 24 8 0 0 0 0 92 0 26
2017 Non-shift worker 53 21 9 2 0 0 14 87 3 466

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 79 13 4 0 4 0 0 92 4 24
2017 Non-shift worker 60 26 8 3 1 0 2 88 4 465

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 25 8 0 4 0 0 88 4 26
2017 Non-shift worker 80 10 4 2 1 1 2 93 3 467

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 30 16 4 4 0 0 77 7 26
2017 Non-shift worker 53 31 10 5 1 0 1 84 6 466

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 25 59 8 7 0 0 25 15 26
2017 Non-shift worker 6 32 42 14 6 0 0 39 20 467

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 7 45 32 8 0 0 40 15 26
2017 Non-shift worker 6 20 40 25 8 0 0 33 26 465

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 39 24 12 4 11 0 56 17 26
2017 Non-shift worker 13 40 21 16 5 4 0 56 22 463

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 55 27 7 0 0 0 66 7 26
2017 Non-shift worker 15 43 18 16 7 2 0 58 23 467
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 19 81 26
2017 Non-shift worker 13 87 467
2014 Non-shift worker 11 89 469

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 83 17 59
2014 Non-shift worker 77 23 51

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 46 34 10 8 2 0 0 80 10 49
2014 Non-shift worker 65 22 9 2 2 0 0 87 4 44
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 41 7 4 0 0 4 46 54 26
2017 Non-shift worker 55 30 6 2 2 5 0 58 42 467

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 14
2017 Non-shift worker 9 181

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 14
2017 Non-shift worker 19 181

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 14
2017 Non-shift worker 13 181

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 14
2017 Non-shift worker 17 181

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 14
2017 Non-shift worker 3 181

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 14
2017 Non-shift worker 59 181

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 17 67 9 0 0 8 12
2017 Non-shift worker 20 64 8 3 1 5 180

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 50 0 7 0 0 15 92 8 14
2017 Non-shift worker 39 24 14 5 4 2 12 73 10 186

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 14 0 7 8 14 50 58 42 14
2017 Non-shift worker 7 10 10 4 9 6 53 42 32 186
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