2017 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 50 42 2 5 1 0 0 92 6 230
2017 Non-supervisor 47 43 5 5 1 0 0 89 6 264
2014 Supervisor 49 46 2 3 1 0 0 94 4 226
2014 Non-supervisor 54 41 1 3 1 0 0 95 4 261

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 80 17 1 1 0 0 0 98 1 230
2017 Non-supervisor 78 18 2 1 1 0 0 96 2 264
2014 Supervisor 84 15 0 1 0 0 0 99 1 226
2014 Non-supervisor 79 18 2 0 0 0 0 98 0 261

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 60 23 6 8 3 0 0 83 11 230
2017 Non-supervisor 56 26 6 7 5 0 0 82 12 265
2014 Supervisor 58 23 6 11 2 0 0 80 14 226
2014 Non-supervisor 61 22 5 8 3 0 1 84 11 261

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 62 28 4 6 0 0 0 90 6 230
2017 Non-supervisor 51 33 6 7 2 0 0 85 9 265
2014 Supervisor 67 27 2 4 0 0 0 94 4 226
2014 Non-supervisor 55 32 5 6 2 0 0 87 8 261

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 49 39 5 5 3 0 0 88 8 230
2017 Non-supervisor 32 43 7 14 3 0 0 75 18 265
2014 Supervisor 35 45 11 4 4 0 1 81 9 226
2014 Non-supervisor 31 40 10 15 4 0 0 71 19 261

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 53 38 6 3 1 0 0 91 3 230
2017 Non-supervisor 42 42 7 7 3 0 0 84 9 265
2014 Supervisor 48 45 4 2 1 0 0 93 3 226
2014 Non-supervisor 39 46 8 6 2 0 0 85 8 261

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 62 34 2 2 0 0 0 96 2 229
2017 Non-supervisor 52 37 5 5 2 0 0 89 7 265
2014 Supervisor 56 36 4 3 1 0 0 92 4 226
2014 Non-supervisor 48 41 6 4 1 0 0 88 5 261

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 70 25 2 3 0 0 0 95 3 230
2017 Non-supervisor 53 34 9 3 1 0 0 87 4 265
2014 Supervisor 63 30 6 0 0 0 0 93 0 226
2014 Non-supervisor 50 39 4 6 1 0 0 89 7 261

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 40 36 8 9 8 0 0 75 17 230
2017 Non-supervisor 47 34 6 9 3 0 0 81 12 265
2014 Supervisor 39 38 10 9 5 0 0 76 14 226
2014 Non-supervisor 47 36 7 7 3 0 0 82 10 261

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 37 15 5 5 7 0 30 75 17 230
2017 Non-supervisor 51 27 7 5 6 0 3 81 11 265
2014 Supervisor 27 12 6 14 11 0 30 55 36 226
2014 Non-supervisor 42 32 9 8 4 0 5 78 13 260

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 46 44 6 3 1 0 0 90 4 229
2017 Non-supervisor 36 44 10 6 4 0 0 80 10 265
2014 Supervisor 37 51 8 2 1 0 0 88 4 226
2014 Non-supervisor 31 46 15 5 3 0 0 77 8 261

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 30 42 16 10 2 0 0 72 12 229
2017 Non-supervisor 34 35 16 10 5 0 0 68 15 265
2014 Supervisor 25 38 19 14 4 0 0 63 18 226
2014 Non-supervisor 29 36 16 13 4 1 0 66 18 261

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 41 47 6 5 1 0 0 88 6 229
2017 Non-supervisor 30 47 14 7 3 0 0 77 9 265

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 62 34 3 2 0 0 0 95 2 229
2017 Non-supervisor 50 37 7 3 3 0 0 88 6 265
2014 Supervisor 56 38 4 1 1 0 0 93 3 226
2014 Non-supervisor 51 38 7 3 1 0 0 89 4 261

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 41 38 10 8 2 0 0 80 10 228
2017 Non-supervisor 35 39 13 9 5 0 0 74 13 264

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 59 35 4 2 0 0 0 94 2 229
2017 Non-supervisor 49 38 8 4 1 0 0 87 6 265
2014 Supervisor 69 25 5 1 1 0 0 94 1 226
2014 Non-supervisor 61 29 7 2 1 0 0 90 3 261

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 46 40 6 6 1 0 0 86 7 229
2017 Non-supervisor 37 38 11 10 4 0 0 76 14 265
2014 Supervisor 35 45 10 7 2 0 0 80 9 226
2014 Non-supervisor 25 41 17 11 6 0 0 66 17 260

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 45 35 11 7 2 0 0 79 10 228
2017 Non-supervisor 36 40 11 8 4 0 0 77 12 265
2014 Supervisor 35 45 8 10 2 0 0 79 12 226
2014 Non-supervisor 38 37 11 8 5 0 0 75 13 261

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 43 37 12 6 2 0 0 81 8 229
2017 Non-supervisor 39 43 8 6 3 0 1 83 8 265
2014 Supervisor 42 42 9 4 2 0 1 85 6 226
2014 Non-supervisor 45 37 10 3 3 0 1 83 7 261

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 47 41 7 4 1 0 0 88 5 228
2017 Non-supervisor 40 42 9 5 4 0 0 82 9 265
2014 Supervisor 47 42 6 3 2 0 0 89 5 226
2014 Non-supervisor 47 36 9 5 3 0 0 83 8 261

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 17 31 31 17 4 0 0 47 21 230
2017 Non-supervisor 32 47 12 7 2 0 0 80 9 265
2014 Supervisor 16 43 24 10 7 0 0 59 17 226
2014 Non-supervisor 33 49 13 4 1 0 0 82 4 261

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 4 15 41 25 12 0 2 39 19 229
2017 Non-supervisor 8 21 34 23 9 0 3 33 31 265
2014 Supervisor 3 20 34 33 10 0 1 44 23 225
2014 Non-supervisor 5 15 34 28 13 1 4 43 21 261

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 4 7 23 36 27 0 2 64 12 229
2017 Non-supervisor 4 9 21 32 28 1 5 64 14 265
2014 Supervisor 3 8 26 40 23 0 1 63 11 223
2014 Non-supervisor 3 8 21 36 25 1 5 65 12 260

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 8 20 38 21 12 0 0 33 28 229
2017 Non-supervisor 11 22 28 23 12 1 4 37 34 264
2014 Supervisor 11 18 38 20 12 0 0 32 30 225
2014 Non-supervisor 8 17 33 27 12 0 3 40 25 261

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 9 11 45 24 11 0 0 35 20 229
2017 Non-supervisor 7 13 33 32 13 1 2 46 20 263
2014 Supervisor 7 14 42 23 14 0 0 37 20 226
2014 Non-supervisor 6 13 28 34 17 0 2 52 20 261

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 18 29 37 12 4 0 0 16 47 229
2017 Non-supervisor 15 18 26 21 13 2 5 37 34 265
2014 Supervisor 12 20 40 18 9 0 0 27 33 226
2014 Non-supervisor 9 16 29 25 16 1 3 44 27 261

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 9 19 33 25 11 1 1 37 29 229
2017 Non-supervisor 7 15 28 20 20 6 5 44 25 265
2014 Supervisor 5 6 32 36 19 0 0 56 11 225
2014 Non-supervisor 2 6 19 37 27 4 5 70 9 260

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 9 19 43 20 7 1 1 28 28 229
2017 Non-supervisor 10 14 38 22 11 2 3 35 25 264
2014 Supervisor 12 18 38 20 11 0 0 32 30 226
2014 Non-supervisor 8 15 29 23 18 3 4 44 25 261
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 66 20 5 7 2 0 0 86 9 230
2017 Non-supervisor 62 24 3 5 5 0 0 87 10 264
2014 Supervisor 67 17 4 8 4 0 0 84 12 226
2014 Non-supervisor 65 21 4 7 3 0 1 86 10 261

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 30 42 13 8 3 3 1 75 11 230
2017 Non-supervisor 27 31 10 13 7 5 7 67 22 264
2014 Supervisor 29 38 14 12 4 1 2 70 16 226
2014 Non-supervisor 28 32 16 10 8 4 2 64 19 261

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 57 30 8 4 1 0 0 87 5 230
2017 Non-supervisor 45 38 5 7 4 0 0 84 12 265
2014 Supervisor 51 30 7 10 3 0 0 80 13 226
2014 Non-supervisor 42 37 6 11 3 0 0 79 15 261

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 47 38 7 6 2 0 0 85 8 230
2017 Non-supervisor 42 41 8 5 2 1 0 85 7 265
2014 Supervisor 40 48 5 5 0 1 0 89 6 226
2014 Non-supervisor 46 40 7 5 2 0 0 87 7 261

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 49 33 8 5 2 2 0 84 8 230
2017 Non-supervisor 26 34 11 10 5 14 1 70 17 264
2014 Supervisor 40 33 13 4 1 5 3 80 6 226
2014 Non-supervisor 33 32 12 6 3 12 3 76 10 261

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 15 36 14 21 9 5 0 54 31 230
2017 Non-supervisor 12 18 19 16 9 21 4 41 33 264
2014 Supervisor 11 36 22 16 9 3 2 50 27 226
2014 Non-supervisor 13 27 19 13 10 16 3 49 28 261

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 58 36 3 3 0 0 0 94 4 230
2017 Non-supervisor 52 39 3 4 1 0 0 91 5 264
2014 Supervisor 51 39 5 3 1 1 0 91 4 225
2014 Non-supervisor 55 35 5 4 1 0 0 89 5 261
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 40 44 7 7 2 0 0 84 9 230
2017 Non-supervisor 44 37 11 6 2 0 0 81 8 264
2014 Supervisor 37 40 13 8 2 0 0 77 10 226
2014 Non-supervisor 43 36 10 6 3 0 0 80 9 261

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 53 33 5 5 1 1 1 88 7 230
2017 Non-supervisor 48 35 10 3 3 1 0 84 6 264
2014 Supervisor 50 32 10 4 3 1 0 83 7 226
2014 Non-supervisor 48 36 9 4 2 0 0 84 7 261

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 49 39 4 5 2 0 0 88 8 230
2017 Non-supervisor 45 35 6 10 4 0 0 80 13 265
2014 Supervisor 47 40 6 5 2 0 0 87 7 225
2014 Non-supervisor 44 36 8 7 4 0 0 81 11 261

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 81 13 1 3 1 0 0 94 4 230
2017 Non-supervisor 79 13 2 3 2 0 0 93 5 265
2014 Supervisor 80 9 5 3 2 0 0 90 5 226
2014 Non-supervisor 75 17 2 4 2 0 0 92 6 261

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 62 25 6 3 3 0 1 88 7 229
2017 Non-supervisor 51 30 5 6 3 3 2 85 10 265
2014 Supervisor 47 30 6 6 6 2 4 81 13 226
2014 Non-supervisor 46 29 5 8 8 3 2 79 16 261

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 62 27 5 4 1 0 1 90 5 230
2017 Non-supervisor 55 28 7 6 4 0 1 84 9 265

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 60 26 5 4 3 1 0 87 7 230
2017 Non-supervisor 58 26 5 6 3 2 0 86 8 265

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 53 32 6 6 3 0 0 86 9 228
2017 Non-supervisor 54 26 10 7 3 0 0 80 10 265
2014 Supervisor 48 36 8 5 3 0 1 84 8 226
2014 Non-supervisor 45 34 10 8 2 0 0 80 10 261
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 33 36 13 8 5 1 4 73 14 228
2014 Supervisor 26 46 11 8 3 1 4 76 12 226

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 46 33 10 9 2 0 0 79 11 228
2017 Non-supervisor 39 37 7 9 4 3 0 79 14 265
2014 Supervisor 36 46 7 9 2 0 0 82 11 226
2014 Non-supervisor 39 39 11 7 2 2 0 80 9 261

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 32 38 12 13 5 0 0 70 18 230
2017 Non-supervisor 30 38 15 11 5 1 0 69 16 265
2014 Supervisor 26 48 10 11 5 0 0 74 16 226
2014 Non-supervisor 35 35 15 10 4 0 0 71 14 260

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 16 38 20 19 7 0 0 54 26 229
2017 Non-supervisor 22 32 19 15 7 6 0 56 23 264
2014 Supervisor 14 39 17 21 9 0 0 53 29 225
2014 Non-supervisor 22 36 19 14 5 3 0 60 20 261

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 29 40 16 8 5 2 0 71 13 230
2017 Non-supervisor 20 38 16 13 7 6 0 62 21 265
2014 Supervisor 19 45 19 12 4 2 0 64 17 226
2014 Non-supervisor 27 34 16 14 5 3 0 63 20 261

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 21 42 16 14 5 0 0 64 20 230
2017 Non-supervisor 19 41 14 14 9 3 0 62 24 265
2014 Supervisor 15 50 18 13 4 0 0 65 17 225
2014 Non-supervisor 20 37 17 17 6 2 0 59 24 261
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 33 44 15 6 3 0 0 76 9 229
2017 Non-supervisor 32 46 13 6 2 1 0 79 8 265
2014 Supervisor 30 42 11 13 3 0 0 72 16 226
2014 Non-supervisor 38 42 13 5 1 0 0 80 7 261

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 60 33 4 1 0 1 0 95 1 229
2017 Non-supervisor 53 36 7 2 0 1 0 91 2 265
2014 Supervisor 64 31 2 2 0 0 0 96 2 226
2014 Non-supervisor 65 30 3 0 0 1 0 96 1 260

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 61 30 5 2 0 2 0 93 2 229
2017 Non-supervisor 42 38 9 6 1 2 0 83 8 264
2014 Supervisor 60 30 3 4 2 1 0 91 6 226
2014 Non-supervisor 47 35 9 5 2 1 1 83 8 261

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 44 38 11 3 0 3 0 85 3 228
2017 Non-supervisor 34 33 20 8 2 3 1 70 9 265
2014 Supervisor 52 33 9 3 1 2 2 87 3 226
2014 Non-supervisor 43 31 17 5 2 1 0 75 8 261

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 24 27 15 10 7 12 4 62 20 229
2017 Non-supervisor 17 24 17 13 11 15 3 50 29 265
2014 Supervisor 25 28 14 11 10 7 5 60 23 226
2014 Non-supervisor 20 28 17 11 13 9 3 54 27 261

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 59 27 5 7 1 0 0 86 8 230
2017 Non-supervisor 55 29 7 5 3 0 2 86 7 265
2014 Supervisor 51 31 6 10 2 0 0 82 12 226
2014 Non-supervisor 58 26 5 8 1 0 1 86 9 261

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 77 19 2 1 0 1 0 97 1 229
2017 Non-supervisor 76 18 4 1 0 0 0 94 2 265
2014 Supervisor 75 19 4 1 0 0 0 95 1 226
2014 Non-supervisor 71 23 3 3 0 0 0 94 4 260

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 38 46 8 5 3 0 0 84 8 228
2017 Non-supervisor 37 35 12 10 4 2 0 73 14 264
2014 Supervisor 25 42 14 13 4 1 0 68 18 226
2014 Non-supervisor 33 33 13 12 9 0 0 66 21 261

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 28 34 12 13 8 2 2 65 22 230
2017 Non-supervisor 25 30 16 14 12 1 1 57 27 264
2014 Supervisor 12 19 17 19 28 0 4 33 49 226
2014 Non-supervisor 13 19 15 19 32 0 1 33 52 260

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 31 46 14 6 2 0 0 77 8 230
2017 Non-supervisor 24 40 19 11 3 3 0 66 14 264

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 49 39 9 1 0 1 0 89 2 229
2017 Non-supervisor 43 39 11 3 2 3 0 84 5 264
2014 Supervisor 53 36 7 0 0 3 0 92 1 226
2014 Non-supervisor 56 33 6 2 1 2 0 90 3 261

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 40 43 11 4 0 1 0 84 5 229
2017 Non-supervisor 43 41 7 5 2 2 0 85 7 264
2014 Supervisor 47 41 8 3 0 1 0 88 4 226
2014 Non-supervisor 50 36 9 4 1 0 0 86 5 260

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 60 34 4 2 0 0 0 94 3 228
2017 Non-supervisor 53 34 8 3 2 0 0 87 5 264
2014 Supervisor 59 34 4 2 1 0 0 93 3 226
2014 Non-supervisor 56 37 3 3 1 0 0 93 4 261

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 46 34 12 5 3 0 0 80 8 229
2017 Non-supervisor 40 36 13 6 4 0 0 77 10 265
2014 Supervisor 44 42 7 5 1 0 0 86 7 226
2014 Non-supervisor 49 37 7 4 3 1 0 87 6 261

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 41 40 11 5 3 0 0 81 8 230
2017 Non-supervisor 37 42 10 7 4 0 0 79 11 265
2014 Supervisor 42 41 11 4 3 0 0 82 7 226
2014 Non-supervisor 47 38 5 6 4 0 0 85 10 261

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 44 25 17 8 4 2 0 70 13 230
2017 Non-supervisor 35 26 20 9 6 4 1 64 16 265
2014 Supervisor 39 32 16 10 3 1 0 72 12 226
2014 Non-supervisor 38 26 17 7 6 5 0 68 14 261
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Supervisor 15 52 33 230
2017 Non-supervisor 19 43 37 264
2014 Supervisor 17 53 30 226
2014 Non-supervisor 12 56 32 261

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Supervisor 27 8 47 15 0 3 35
2017 Non-supervisor 12 17 47 15 0 8 50
2014 Supervisor 23 16 29 33 9999 0 39
2014 Non-supervisor 23 11 28 27 9999 11 32
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Supervisor 8 92 229
2017 Non-supervisor 9 91 264
2014 Supervisor 11 89 225
2014 Non-supervisor 10 90 261

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Supervisor 35 18
2017 Non-supervisor 69 24
2014 Supervisor 32 27
2014 Non-supervisor 54 28

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Supervisor 39 18
2017 Non-supervisor 58 24
2014 Supervisor 76 27
2014 Non-supervisor 56 28

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 0 24
2014 Supervisor 0 27

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Supervisor 0 18
2017 Non-supervisor 0 24
2014 Supervisor 0 27
2014 Non-supervisor 0 28

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 0 24

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Supervisor 0 18
2017 Non-supervisor 0 24
2014 Supervisor 0 27

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Supervisor 56 18
2017 Non-supervisor 30 24
2014 Supervisor 28 27
2014 Non-supervisor 50 28

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Supervisor 28 18
2017 Non-supervisor 30 24
2014 Supervisor 25 27
2014 Non-supervisor 50 28

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 42 24
2014 Supervisor 41 27
2014 Non-supervisor 36 28

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 34 24
2014 Supervisor 41 27
2014 Non-supervisor 27 28

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 20 24
2014 Supervisor 20 27
2014 Non-supervisor 40 28

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Supervisor 57 18
2017 Non-supervisor 66 24
2014 Supervisor 58 27
2014 Non-supervisor 67 28

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Supervisor 29 18
2017 Non-supervisor 26 24
2014 Supervisor 31 27
2014 Non-supervisor 34 28

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 30 24
2014 Supervisor 27 27
2014 Non-supervisor 39 28

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Supervisor 45 18
2014 Supervisor 21 27
2014 Non-supervisor 31 28

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Supervisor 62 18
2017 Non-supervisor 50 24
2014 Supervisor 62 27
2014 Non-supervisor 39 28

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Supervisor 29 18
2017 Non-supervisor 26 24
2014 Supervisor 38 27
2014 Non-supervisor 23 28

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Supervisor 0 18
2017 Non-supervisor 0 24
2014 Supervisor 0 27
2014 Non-supervisor 0 28

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 20 24
2014 Supervisor 24 27

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 26 24
2014 Non-supervisor 27 28

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 24 24
2014 Supervisor 17 27
2014 Non-supervisor 23 28

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Non-supervisor 21 24

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Supervisor 0 18
2014 Supervisor 0 27

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Supervisor 0 18
2014 Non-supervisor 26 28

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Supervisor 26 18
2017 Non-supervisor 42 24
2014 Supervisor 65 27
2014 Non-supervisor 40 28

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Supervisor 0 18
2014 Supervisor 0 27

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Supervisor 50 18
2017 Non-supervisor 59 24
2014 Supervisor 55 27
2014 Non-supervisor 44 28

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Supervisor 0 18

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Supervisor 88 12 18
2017 Non-supervisor 88 12 24

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 25 16 14 1 2 30 11 70 6 229
2017 Non-supervisor 11 16 18 4 2 39 10 54 11 264
2014 Supervisor 18 15 15 6 3 33 10 57 16 226
2014 Non-supervisor 16 10 15 7 4 37 11 50 21 261

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 45 35 8 2 1 8 2 89 3 230
2017 Non-supervisor 31 36 15 3 2 12 1 77 6 264
2014 Supervisor 34 34 18 3 1 9 0 75 5 226
2014 Non-supervisor 36 27 15 5 3 11 2 73 10 261
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 17 22 7 2 0 1 50 82 5 230
2017 Non-supervisor 19 37 12 4 2 1 25 75 8 265
2014 Supervisor 6 20 5 1 1 1 66 79 7 226
2014 Non-supervisor 16 31 8 6 1 2 36 75 12 261

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 12 14 10 3 0 11 50 64 10 230
2017 Non-supervisor 8 23 16 4 2 12 35 58 12 265
2014 Supervisor 4 10 9 3 0 15 59 55 10 226
2014 Non-supervisor 8 19 8 7 2 11 45 60 22 261

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 24 15 6 0 0 2 52 86 2 230
2017 Non-supervisor 25 28 9 2 1 9 26 82 4 265
2014 Supervisor 12 13 6 1 0 4 65 77 3 226
2014 Non-supervisor 17 24 10 3 1 8 37 75 8 261

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 23 18 6 1 0 3 50 85 2 230
2017 Non-supervisor 21 27 11 3 2 10 25 75 7 264
2014 Supervisor 11 13 6 2 1 3 64 74 8 226
2014 Non-supervisor 16 23 10 4 1 9 36 72 9 261
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Supervisor 3 97 230
2017 Non-supervisor 3 97 265
2014 Non-supervisor 4 96 261

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 25 14 11 0 0 38 11 76 2 230
2017 Non-supervisor 14 14 17 1 1 41 12 60 4 265
2014 Supervisor 19 18 10 2 0 41 10 75 5 226
2014 Non-supervisor 16 13 17 3 1 39 11 58 8 261

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 43 35 11 0 0 10 1 87 0 229
2017 Non-supervisor 32 34 12 3 0 16 3 82 4 265
2014 Supervisor 41 33 12 2 0 9 2 84 3 226
2014 Non-supervisor 34 30 13 2 1 18 2 81 3 261
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 56 24 13 3 3 0 1 82 5 228
2017 Non-supervisor 41 34 16 3 4 1 1 77 7 264

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 4 17 30 27 23 0 0 20 50 230
2017 Non-supervisor 16 25 36 11 12 0 0 41 23 264

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 10 28 35 18 9 0 0 38 27 228
2017 Non-supervisor 20 31 28 14 7 0 0 51 20 264

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 5 22 30 27 17 0 0 27 44 230
2017 Non-supervisor 21 28 24 13 12 1 1 50 26 265

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 13 27 25 19 14 0 1 41 34 230
2017 Non-supervisor 39 32 16 6 6 0 1 72 12 264

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 15 27 25 20 13 0 0 42 33 229
2017 Non-supervisor 36 29 21 11 4 0 0 64 15 264

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 32 38 19 6 4 1 0 70 11 229
2017 Non-supervisor 33 34 21 9 3 0 1 67 12 264

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 19 40 24 11 6 0 0 59 17 229
2017 Non-supervisor 25 38 24 8 4 0 0 63 12 264

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 31 41 17 7 4 0 0 72 11 228
2017 Non-supervisor 30 36 21 11 3 0 0 66 13 264

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 22 42 22 10 3 1 0 65 13 229
2017 Non-supervisor 36 29 20 12 3 0 0 65 15 264

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 72 18 7 2 1 0 0 91 2 230
2017 Non-supervisor 62 24 8 3 1 0 2 88 3 265

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 85 10 3 1 0 1 0 96 1 230
2017 Non-supervisor 81 9 4 2 1 0 3 93 3 264

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 52 38 7 2 0 0 0 91 2 230
2017 Non-supervisor 54 28 12 4 2 0 0 82 6 265

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 58 28 8 4 2 0 0 87 6 230
2017 Non-supervisor 58 25 10 5 1 0 1 84 6 265

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 48 34 15 3 0 0 0 82 3 230
2017 Non-supervisor 60 10 3 1 0 0 25 93 2 264

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 57 27 11 3 1 0 0 85 4 228
2017 Non-supervisor 64 24 5 3 0 0 4 91 4 262

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 89 6 2 2 0 1 0 96 2 230
2017 Non-supervisor 70 16 7 2 2 0 3 89 4 265

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 56 29 11 4 1 0 0 85 5 230
2017 Non-supervisor 49 34 9 5 1 0 2 84 7 264

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 2 25 50 15 8 0 0 28 23 230
2017 Non-supervisor 9 38 36 12 5 0 0 47 17 265

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 6 23 42 23 7 0 0 30 28 229
2017 Non-supervisor 7 17 39 28 10 0 0 38 23 264

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 11 37 25 17 7 3 0 49 25 228
2017 Non-supervisor 15 43 17 14 4 6 0 63 19 263

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 16 42 20 14 7 1 0 59 21 230
2017 Non-supervisor 13 44 18 16 7 2 0 58 24 265
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Supervisor 12 88 230
2017 Non-supervisor 14 86 265
2014 Supervisor 10 90 225
2014 Non-supervisor 12 88 261

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Supervisor 78 22 28
2017 Non-supervisor 86 14 36
2014 Supervisor 70 30 21
2014 Non-supervisor 82 18 31

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 51 26 9 9 5 0 0 77 14 22
2017 Non-supervisor 39 45 9 6 0 0 0 85 6 31
2014 Supervisor 74 21 5 0 0 0 0 95 0 17
2014 Non-supervisor 57 26 10 3 4 0 0 83 7 28
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 55 30 7 2 1 6 0 58 42 230
2017 Non-supervisor 55 31 6 2 3 4 1 57 43 265

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Supervisor 3 89
2017 Non-supervisor 15 107

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Supervisor 13 89
2017 Non-supervisor 25 107

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Supervisor 6 89
2017 Non-supervisor 20 107

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Supervisor 19 89
2017 Non-supervisor 16 107

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Supervisor 5 89
2017 Non-supervisor 3 107

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Supervisor 67 89
2017 Non-supervisor 49 107

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Supervisor 22 60 10 1 0 7 88
2017 Non-supervisor 17 68 6 4 1 4 105

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 42 25 12 6 1 0 14 78 8 92
2017 Non-supervisor 36 27 14 5 6 3 10 72 12 109

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 8 8 12 2 5 7 58 43 22 92
2017 Non-supervisor 8 13 7 5 12 7 48 45 39 109
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