2017 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 42 7 0 1 0 0 92 1 83
2017 Non-visible minority 48 42 3 6 1 0 0 90 7 406
2014 Visible minority 49 48 1 1 0 0 0 97 1 56
2014 Non-visible minority 52 42 1 3 1 0 0 94 4 429

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 76 19 5 0 0 1 0 95 0 84
2017 Non-visible minority 79 17 1 1 1 0 0 97 2 405
2014 Visible minority 91 9 0 0 0 0 0 100 0 56
2014 Non-visible minority 80 18 1 0 0 0 0 98 1 429

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 71 23 2 3 1 0 0 94 4 84
2017 Non-visible minority 55 25 6 8 5 0 0 80 13 406
2014 Visible minority 88 11 0 0 1 0 0 99 1 56
2014 Non-visible minority 55 24 6 11 3 0 0 80 14 429

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 54 42 4 1 0 0 0 95 1 84
2017 Non-visible minority 57 29 5 7 1 0 0 86 9 406
2014 Visible minority 62 33 3 1 0 0 0 96 1 56
2014 Non-visible minority 61 29 4 5 1 0 0 90 7 429

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 45 6 10 2 0 0 81 13 84
2017 Non-visible minority 41 41 6 10 3 0 0 81 13 406
2014 Visible minority 27 48 10 11 4 0 0 75 15 56
2014 Non-visible minority 34 41 10 10 4 0 0 75 14 429

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 45 4 2 0 0 0 94 2 84
2017 Non-visible minority 47 39 7 5 2 0 0 86 7 406
2014 Visible minority 33 55 7 3 3 0 0 88 5 56
2014 Non-visible minority 45 44 6 4 1 0 0 89 5 429

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 35 5 1 1 0 0 93 3 84
2017 Non-visible minority 56 36 3 4 1 0 0 92 5 405
2014 Visible minority 37 51 8 1 3 0 0 88 4 56
2014 Non-visible minority 54 37 5 3 1 0 0 91 4 429

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 40 4 1 0 0 0 95 1 84
2017 Non-visible minority 62 28 6 3 1 0 0 90 4 406
2014 Visible minority 50 36 8 4 1 0 0 87 5 56
2014 Non-visible minority 57 35 5 3 0 0 0 92 3 429

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 32 3 8 6 1 0 82 14 84
2017 Non-visible minority 42 35 8 9 6 0 0 78 14 406
2014 Visible minority 48 46 5 0 1 0 0 93 1 56
2014 Non-visible minority 43 35 9 9 5 0 0 78 13 429

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 52 29 6 4 4 0 6 86 8 84
2017 Non-visible minority 43 20 6 5 6 0 18 78 15 406
2014 Visible minority 45 28 7 4 5 0 11 82 11 56
2014 Non-visible minority 34 21 7 12 8 0 17 67 24 428

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 45 10 0 1 0 0 89 1 83
2017 Non-visible minority 40 43 8 6 3 0 0 83 9 406
2014 Visible minority 33 43 19 4 1 0 0 76 5 56
2014 Non-visible minority 34 49 11 4 2 0 0 83 6 429

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 31 20 7 4 1 0 69 11 83
2017 Non-visible minority 31 40 15 11 3 0 0 71 14 406
2014 Visible minority 29 36 20 8 3 4 0 68 11 56
2014 Non-visible minority 27 38 17 14 4 0 0 64 19 429

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 46 16 6 0 0 0 78 6 83
2017 Non-visible minority 36 47 9 6 2 0 0 83 8 406

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 39 7 1 1 0 0 90 2 83
2017 Non-visible minority 56 35 4 3 1 0 0 91 4 406
2014 Visible minority 46 46 5 0 3 0 0 92 3 56
2014 Non-visible minority 55 37 5 2 1 0 0 91 3 429

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 42 43 10 4 1 0 0 85 5 82
2017 Non-visible minority 37 38 12 9 4 0 0 75 13 405

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 59 38 2 1 0 0 0 97 1 84
2017 Non-visible minority 52 36 7 4 1 0 0 89 5 405
2014 Visible minority 57 31 11 0 1 0 0 88 1 56
2014 Non-visible minority 66 26 5 2 1 0 0 92 2 429

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 40 8 6 0 1 0 86 6 84
2017 Non-visible minority 41 39 9 8 3 0 0 80 11 405
2014 Visible minority 30 39 18 12 1 0 0 69 13 56
2014 Non-visible minority 30 43 13 9 5 0 0 73 13 428

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 42 6 2 5 0 0 87 7 84
2017 Non-visible minority 39 37 12 9 3 0 0 76 12 404
2014 Visible minority 30 54 7 7 3 0 0 84 10 56
2014 Non-visible minority 38 38 11 9 4 0 0 76 13 429

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 47 9 0 2 0 0 88 2 84
2017 Non-visible minority 41 40 10 7 2 0 1 81 9 405
2014 Visible minority 35 46 10 4 1 0 4 84 6 56
2014 Non-visible minority 45 38 10 3 3 0 1 84 6 429

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 37 7 1 2 1 0 89 4 84
2017 Non-visible minority 42 42 8 5 2 0 0 84 8 404
2014 Visible minority 39 40 11 8 1 0 0 80 10 56
2014 Non-visible minority 49 38 7 3 3 0 0 87 6 429

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 23 46 19 11 1 0 0 69 12 84
2017 Non-visible minority 26 39 21 12 3 0 0 64 15 406
2014 Visible minority 23 53 20 1 3 0 0 76 4 56
2014 Non-visible minority 26 45 18 8 4 0 0 71 11 429

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 6 12 35 32 10 0 6 44 19 84
2017 Non-visible minority 7 20 38 23 11 0 2 34 27 405
2014 Visible minority 0 20 30 35 8 0 7 47 22 56
2014 Non-visible minority 4 17 35 29 12 1 2 43 22 428

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 2 6 15 38 28 1 10 74 9 84
2017 Non-visible minority 4 9 24 33 28 1 3 62 13 405
2014 Visible minority 1 8 28 39 15 0 8 59 10 56
2014 Non-visible minority 3 8 23 38 25 1 3 65 12 425

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 6 14 29 32 10 2 6 47 22 84
2017 Non-visible minority 10 22 34 20 13 0 1 33 33 404
2014 Visible minority 4 12 43 23 11 0 7 36 17 56
2014 Non-visible minority 10 19 34 24 12 0 1 37 29 428

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 6 10 30 38 13 1 3 53 16 84
2017 Non-visible minority 8 13 40 26 12 0 1 39 21 403
2014 Visible minority 4 16 27 35 16 0 1 52 20 56
2014 Non-visible minority 7 13 36 28 16 0 1 44 20 429

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 12 16 30 25 12 0 6 39 29 84
2017 Non-visible minority 17 24 31 15 9 1 2 25 43 405
2014 Visible minority 7 21 32 18 12 4 6 33 31 56
2014 Non-visible minority 11 18 34 22 13 0 1 36 29 429

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 8 20 25 21 12 11 3 38 32 84
2017 Non-visible minority 8 16 31 22 17 2 3 41 26 405
2014 Visible minority 5 0 31 34 22 4 4 61 6 56
2014 Non-visible minority 3 7 25 37 24 2 2 63 11 427

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 5 8 39 24 12 5 7 41 15 83
2017 Non-visible minority 10 18 41 21 9 1 1 30 28 405
2014 Visible minority 5 13 38 18 15 5 6 37 21 56
2014 Non-visible minority 11 17 33 22 15 1 1 38 28 429
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 75 18 3 4 1 0 0 93 5 83
2017 Non-visible minority 62 23 4 7 4 0 0 85 10 406
2014 Visible minority 77 23 0 0 0 0 0 100 0 56
2014 Non-visible minority 64 19 4 9 4 0 1 83 13 429

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 31 35 9 13 2 1 7 73 17 84
2017 Non-visible minority 28 36 12 10 5 5 4 70 17 405
2014 Visible minority 27 32 18 9 3 7 4 67 14 56
2014 Non-visible minority 29 35 14 11 6 2 2 67 18 429

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 38 11 5 2 0 0 82 7 84
2017 Non-visible minority 52 33 6 6 3 0 0 86 9 406
2014 Visible minority 37 39 11 11 3 0 0 76 14 56
2014 Non-visible minority 48 33 6 10 3 0 0 80 14 429

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 34 10 7 1 0 0 81 8 84
2017 Non-visible minority 44 41 7 5 2 1 0 86 7 406
2014 Visible minority 33 47 10 4 3 4 0 83 7 56
2014 Non-visible minority 45 43 5 5 1 0 0 89 6 429

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 29 14 7 0 16 1 74 9 84
2017 Non-visible minority 38 34 8 8 4 7 1 78 13 405
2014 Visible minority 26 42 15 1 1 12 3 79 3 56
2014 Non-visible minority 38 31 11 6 2 8 3 78 9 429

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 16 19 20 17 4 24 1 46 27 84
2017 Non-visible minority 14 28 16 19 10 12 2 48 33 405
2014 Visible minority 6 20 35 5 7 20 7 35 17 56
2014 Non-visible minority 13 33 18 15 10 9 2 51 28 429

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 39 2 2 0 0 0 95 2 84
2017 Non-visible minority 55 37 3 4 1 0 0 92 5 405
2014 Visible minority 52 34 7 3 1 4 0 89 4 56
2014 Non-visible minority 54 37 5 4 1 0 0 90 5 428
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 44 8 4 0 0 0 88 4 83
2017 Non-visible minority 42 40 9 7 2 0 0 82 9 406
2014 Visible minority 33 39 19 8 1 0 0 72 9 56
2014 Non-visible minority 42 38 10 7 3 0 0 80 10 429

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 37 11 2 0 3 0 86 2 84
2017 Non-visible minority 51 34 7 5 2 1 1 86 7 405
2014 Visible minority 33 43 15 8 1 0 0 76 9 56
2014 Non-visible minority 52 33 8 4 3 0 0 86 6 429

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 36 8 6 1 0 0 85 7 84
2017 Non-visible minority 46 38 5 8 3 0 1 84 11 406
2014 Visible minority 41 39 12 7 1 0 0 80 8 56
2014 Non-visible minority 47 37 6 6 4 0 0 84 9 428

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 82 17 0 1 0 0 0 99 1 84
2017 Non-visible minority 80 12 2 3 2 0 1 92 5 406
2014 Visible minority 86 12 0 1 0 0 0 99 1 56
2014 Non-visible minority 76 14 4 4 2 0 0 90 6 429

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 30 5 4 1 3 2 90 5 84
2017 Non-visible minority 56 28 6 5 3 1 1 86 9 405
2014 Visible minority 45 34 1 4 7 3 7 87 12 56
2014 Non-visible minority 46 29 6 7 7 2 2 79 15 429

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 27 7 5 0 1 1 88 5 84
2017 Non-visible minority 57 28 6 5 3 0 1 87 8 406

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 62 26 6 4 2 0 0 88 6 84
2017 Non-visible minority 58 27 5 5 3 2 1 86 8 406

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 53 30 11 5 1 0 0 83 6 84
2017 Non-visible minority 54 29 7 7 3 0 0 83 10 404
2014 Visible minority 38 36 16 9 0 0 0 74 9 56
2014 Non-visible minority 48 35 8 6 3 0 1 83 9 429
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 35 17 27 7 7 0 7 56 15 29
2017 Non-visible minority 33 37 11 8 5 2 4 75 14 196
2014 Visible minority 21 55 17 0 3 0 3 79 4 19
2014 Non-visible minority 27 44 11 9 3 1 4 75 13 206

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 33 7 4 2 2 0 86 6 84
2017 Non-visible minority 41 36 9 10 3 2 0 78 14 404
2014 Visible minority 34 50 8 3 3 1 1 86 6 56
2014 Non-visible minority 38 41 9 8 2 1 0 80 10 429

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 35 12 7 2 3 0 78 10 84
2017 Non-visible minority 29 38 14 13 5 0 0 68 18 406
2014 Visible minority 34 40 15 4 4 1 1 76 8 56
2014 Non-visible minority 31 41 12 12 5 0 0 72 16 428

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 31 15 14 4 7 0 65 19 83
2017 Non-visible minority 17 35 20 18 7 2 0 53 26 405
2014 Visible minority 25 34 17 14 4 6 1 63 19 56
2014 Non-visible minority 17 38 19 18 7 1 0 56 25 428

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 37 14 11 1 5 0 73 12 84
2017 Non-visible minority 23 39 16 10 7 4 0 65 18 406
2014 Visible minority 23 42 16 13 3 1 1 67 17 56
2014 Non-visible minority 23 39 17 13 5 2 0 64 19 429

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 40 16 10 2 2 0 71 13 84
2017 Non-visible minority 19 42 15 15 8 1 0 61 23 406
2014 Visible minority 13 47 17 9 4 7 1 66 15 56
2014 Non-visible minority 18 43 17 16 5 0 0 62 22 428
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 38 16 3 1 0 0 79 5 84
2017 Non-visible minority 31 46 13 6 2 1 0 78 9 405
2014 Visible minority 41 34 20 3 3 0 0 75 5 56
2014 Non-visible minority 34 43 11 10 2 0 0 77 12 429

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 34 7 1 0 0 0 92 1 84
2017 Non-visible minority 56 35 5 2 0 1 0 93 2 405
2014 Visible minority 53 42 4 0 1 0 0 95 1 56
2014 Non-visible minority 66 30 2 1 0 1 0 96 1 428

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 33 10 5 0 4 0 84 5 84
2017 Non-visible minority 51 35 7 4 1 2 0 88 5 404
2014 Visible minority 46 28 14 5 3 3 1 77 8 56
2014 Non-visible minority 55 33 5 5 2 0 1 89 7 429

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 34 18 7 0 2 0 74 7 83
2017 Non-visible minority 39 36 16 5 1 3 1 77 7 405
2014 Visible minority 45 31 19 4 1 0 0 75 5 56
2014 Non-visible minority 47 33 12 4 2 1 1 82 6 429

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 28 22 18 11 4 12 5 61 18 84
2017 Non-visible minority 19 26 16 12 10 14 3 54 26 405
2014 Visible minority 18 26 16 12 15 11 3 50 31 56
2014 Non-visible minority 23 28 16 10 11 8 4 58 23 429

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 32 3 1 1 0 0 95 2 84
2017 Non-visible minority 55 28 7 7 2 0 1 84 9 406
2014 Visible minority 67 28 4 0 0 0 0 96 0 56
2014 Non-visible minority 53 29 6 10 2 0 1 82 12 429

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 81 14 2 2 0 0 0 95 2 83
2017 Non-visible minority 75 19 3 1 1 0 0 95 1 406
2014 Visible minority 77 22 0 1 0 0 0 99 1 55
2014 Non-visible minority 72 21 3 3 0 0 0 94 3 429

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 33 11 5 0 1 0 84 5 83
2017 Non-visible minority 35 42 10 8 4 1 0 77 12 404
2014 Visible minority 33 36 18 9 3 1 0 70 12 56
2014 Non-visible minority 29 38 12 13 8 0 0 67 21 429

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 33 32 14 13 4 3 0 68 18 83
2017 Non-visible minority 26 32 14 14 12 2 2 59 26 406
2014 Visible minority 14 24 18 24 20 0 0 38 45 56
2014 Non-visible minority 12 19 16 17 32 0 3 32 51 428

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 33 34 18 7 2 6 0 71 10 84
2017 Non-visible minority 26 44 17 9 2 1 0 72 11 405

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 31 16 4 0 0 0 81 4 84
2017 Non-visible minority 45 41 9 2 1 2 0 88 3 404
2014 Visible minority 51 34 8 3 1 3 0 88 4 56
2014 Non-visible minority 55 34 7 1 0 3 0 92 2 429

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 40 7 2 1 0 0 89 4 84
2017 Non-visible minority 39 43 10 5 2 2 0 84 7 404
2014 Visible minority 55 30 7 7 1 0 0 85 8 56
2014 Non-visible minority 48 39 9 3 1 1 0 87 4 428

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 60 36 1 2 1 0 0 95 4 84
2017 Non-visible minority 55 34 7 3 1 0 0 89 4 403
2014 Visible minority 65 30 1 3 1 0 0 95 4 56
2014 Non-visible minority 57 36 4 3 1 0 0 93 3 429

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 53 34 10 1 2 0 0 87 4 84
2017 Non-visible minority 41 36 13 6 3 0 0 77 10 405
2014 Visible minority 57 31 8 1 3 0 0 88 4 56
2014 Non-visible minority 45 41 6 5 2 1 0 87 7 429

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 42 7 1 2 0 0 89 4 84
2017 Non-visible minority 37 41 11 7 3 0 0 78 11 406
2014 Visible minority 55 30 6 8 1 0 0 85 9 56
2014 Non-visible minority 43 40 8 5 3 0 0 84 9 429

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 32 14 9 2 2 1 74 11 84
2017 Non-visible minority 39 24 19 9 5 3 1 65 15 406
2014 Visible minority 41 28 16 8 3 4 0 72 11 56
2014 Non-visible minority 38 29 16 9 5 3 0 70 14 429
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Visible minority 12 57 31 84
2017 Non-visible minority 18 46 36 405
2014 Visible minority 9 55 35 56
2014 Non-visible minority 15 54 31 429

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Visible minority 11 0 59 29 0 0 10
2017 Non-visible minority 19 15 45 13 0 7 74
2014 Non-visible minority 25 14 29 27 9999 5 66
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 6 94 84
2017 Non-visible minority 9 91 404
2014 Visible minority 9 91 56
2014 Non-visible minority 11 89 428

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 55 36
2014 Non-visible minority 42 47

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 47 36
2014 Non-visible minority 68 47

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 36
2014 Non-visible minority 0 47

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 36

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 45 36
2014 Non-visible minority 39 47

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 28 36
2014 Non-visible minority 38 47

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 28 36
2014 Non-visible minority 37 47

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 26 36
2014 Non-visible minority 35 47

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 19 36
2014 Non-visible minority 29 47

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 58 36
2014 Non-visible minority 65 47

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 26 36
2014 Non-visible minority 31 47

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 28 36
2014 Non-visible minority 31 47

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 28 36
2014 Non-visible minority 26 47

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 56 36
2014 Non-visible minority 50 47

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 32 36
2014 Non-visible minority 25 47

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 36
2014 Non-visible minority 16 47

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 36
2014 Non-visible minority 0 47

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 25 36
2014 Non-visible minority 22 47

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 21 36

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 19 36
2014 Non-visible minority 20 47

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 17 36

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 14 36

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 14 36
2014 Non-visible minority 29 47

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 30 36
2014 Non-visible minority 52 47

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 36
2014 Non-visible minority 0 47

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 58 36
2014 Non-visible minority 51 47

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 13 36
2014 Non-visible minority 10 47

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 89 11 36

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 16 17 18 3 0 29 16 61 6 84
2017 Non-visible minority 18 16 16 3 2 36 9 63 9 404
2014 Visible minority 15 7 15 7 3 41 13 47 21 56
2014 Non-visible minority 17 13 15 6 4 34 10 55 18 429

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 34 37 12 5 0 11 2 81 5 84
2017 Non-visible minority 38 36 11 2 1 10 1 83 4 405
2014 Visible minority 34 20 18 3 3 20 3 70 7 56
2014 Non-visible minority 36 32 16 4 2 9 1 74 7 429
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 17 31 9 5 2 1 34 74 11 84
2017 Non-visible minority 18 30 10 3 1 1 37 78 6 406
2014 Visible minority 12 28 7 3 1 4 44 79 8 56
2014 Non-visible minority 11 26 6 4 1 1 51 76 11 429

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 10 19 14 6 1 8 42 57 14 84
2017 Non-visible minority 10 19 13 3 1 12 42 62 10 406
2014 Visible minority 4 15 12 3 4 14 48 50 18 56
2014 Non-visible minority 6 15 8 6 1 12 53 60 18 429

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 25 24 9 1 0 5 36 83 2 84
2017 Non-visible minority 24 22 7 1 1 6 39 84 3 406
2014 Visible minority 12 19 5 0 0 18 46 85 0 56
2014 Non-visible minority 14 19 8 2 1 4 51 74 7 429

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 24 21 11 2 0 5 36 77 4 84
2017 Non-visible minority 21 23 9 2 1 7 37 80 5 405
2014 Visible minority 11 22 4 0 1 18 44 86 4 56
2014 Non-visible minority 14 18 9 4 1 5 50 71 9 429
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 3 97 406
2014 Visible minority 8 92 56
2014 Non-visible minority 2 98 429

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 84 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 41 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 50 12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 43 12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 52 12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 100 0 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 13 15 0 0 31 21 68 0 84
2017 Non-visible minority 19 14 14 1 1 42 10 68 4 406
2014 Visible minority 18 8 15 3 1 43 12 57 9 56
2014 Non-visible minority 18 17 13 2 1 39 10 68 6 429

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 35 36 12 1 0 13 4 85 1 84
2017 Non-visible minority 37 35 11 1 0 13 2 85 2 405
2014 Visible minority 36 20 16 1 1 22 3 75 4 56
2014 Non-visible minority 38 33 12 2 1 13 2 83 3 429
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 30 20 2 2 0 0 75 5 84
2017 Non-visible minority 48 30 13 3 3 1 1 79 7 403

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 11 31 30 11 15 0 1 43 26 83
2017 Non-visible minority 10 19 34 20 17 0 0 29 37 406

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 17 32 27 13 8 0 1 50 22 83
2017 Non-visible minority 15 29 32 16 8 0 0 44 24 404

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 28 24 13 15 0 0 48 28 84
2017 Non-visible minority 12 24 27 21 14 0 1 37 36 406

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 31 31 22 7 8 0 0 62 15 84
2017 Non-visible minority 26 29 20 13 10 0 1 56 24 405

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 36 12 11 12 0 0 66 22 84
2017 Non-visible minority 25 26 25 16 8 0 0 52 24 405

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 36 38 16 4 3 1 2 76 7 84
2017 Non-visible minority 31 35 21 9 3 0 0 67 12 405

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 26 43 19 6 5 0 1 70 11 84
2017 Non-visible minority 22 38 25 10 5 0 0 60 16 405

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 36 24 6 4 1 0 66 10 84
2017 Non-visible minority 30 39 18 9 3 0 0 69 12 404

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 37 17 12 5 0 0 67 17 84
2017 Non-visible minority 29 34 22 11 3 1 0 64 14 405

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 69 22 6 1 0 1 1 93 1 84
2017 Non-visible minority 66 22 8 2 1 0 2 89 3 406

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 81 9 5 2 0 2 0 93 2 84
2017 Non-visible minority 83 9 3 2 0 0 2 95 2 405

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 24 9 5 2 1 0 83 7 84
2017 Non-visible minority 52 34 10 2 1 0 0 87 4 406

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 25 7 6 2 1 0 84 8 84
2017 Non-visible minority 58 27 9 4 1 0 1 85 6 406

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 54 20 7 2 0 1 16 89 3 84
2017 Non-visible minority 54 21 9 2 0 0 13 87 2 405

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 64 26 7 0 0 1 1 93 0 84
2017 Non-visible minority 60 25 8 3 1 0 2 87 5 401

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 75 16 5 1 0 2 1 94 1 84
2017 Non-visible minority 80 10 4 2 1 0 2 92 3 406

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 46 36 9 6 2 0 0 83 8 84
2017 Non-visible minority 52 31 10 4 1 0 1 84 5 405

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 9 47 30 10 4 0 0 56 14 84
2017 Non-visible minority 6 29 45 14 7 0 0 35 20 406

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 2 19 40 27 10 0 1 37 22 84
2017 Non-visible minority 7 19 40 25 8 0 0 33 26 404

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 39 17 14 6 9 0 59 23 82
2017 Non-visible minority 13 41 22 16 5 4 0 56 22 404

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 18 43 19 14 2 4 0 63 17 84
2017 Non-visible minority 14 43 19 16 7 1 0 58 23 406
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 19 81 84
2017 Non-visible minority 11 89 406
2014 Visible minority 10 90 56
2014 Non-visible minority 12 88 428

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 93 7 16
2017 Non-visible minority 79 21 47
2014 Non-visible minority 74 26 47

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 33 47 6 14 0 0 0 79 14 15
2017 Non-visible minority 50 32 10 5 3 0 0 82 8 37
2014 Non-visible minority 60 28 7 2 3 0 0 88 5 40
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 30 11 3 4 4 1 51 49 84
2017 Non-visible minority 56 30 5 2 1 5 0 59 41 406

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 15 39
2017 Non-visible minority 8 154

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 18 39
2017 Non-visible minority 20 154

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 18 39
2017 Non-visible minority 13 154

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 12 39
2017 Non-visible minority 18 154

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Visible minority 2 39
2017 Non-visible minority 4 154

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 54 39
2017 Non-visible minority 58 154

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Visible minority 16 61 10 3 0 10 38
2017 Non-visible minority 20 65 7 3 1 5 152

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 20 13 5 5 5 13 72 12 39
2017 Non-visible minority 38 27 14 5 3 1 12 75 10 159

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 10 18 10 2 5 8 47 61 16 39
2017 Non-visible minority 7 9 10 4 10 6 53 40 37 159
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