2017 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 31 8 5 3 0 0 84 8 77
2017 Does not provide services to public 47 45 3 5 1 0 0 92 5 417
2014 Provides services to public 57 37 4 1 1 0 0 94 3 69
2014 Does not provide services to public 51 44 1 3 1 0 0 95 4 418

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 24 1 4 3 0 0 92 6 77
2017 Does not provide services to public 81 16 2 1 0 1 0 98 1 417
2014 Provides services to public 81 19 0 0 0 0 0 100 0 69
2014 Does not provide services to public 82 16 1 0 0 0 0 98 1 418

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 8 8 5 1 0 78 14 77
2017 Does not provide services to public 59 24 6 7 4 0 0 83 11 418
2014 Provides services to public 58 24 4 9 5 0 0 82 14 69
2014 Does not provide services to public 60 22 6 10 2 0 0 82 12 418

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 31 8 6 3 0 1 83 9 77
2017 Does not provide services to public 57 31 4 6 1 0 0 88 7 418
2014 Provides services to public 57 34 3 5 1 0 0 91 6 69
2014 Does not provide services to public 62 29 4 5 1 0 0 90 6 418

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 34 10 10 5 0 0 74 15 77
2017 Does not provide services to public 40 43 5 10 3 0 0 82 13 418
2014 Provides services to public 30 49 10 6 3 0 1 80 9 69
2014 Does not provide services to public 34 41 10 11 4 0 0 75 15 418

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 47 5 3 2 0 0 90 5 77
2017 Does not provide services to public 48 39 6 5 2 0 0 87 7 418
2014 Provides services to public 51 39 5 3 3 0 0 90 5 69
2014 Does not provide services to public 42 47 6 4 1 0 0 88 5 418

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 44 4 3 3 0 0 91 5 77
2017 Does not provide services to public 59 34 3 4 1 0 0 92 4 417
2014 Provides services to public 58 32 8 1 1 0 0 90 3 69
2014 Does not provide services to public 51 40 5 4 1 0 0 90 5 418

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 31 8 3 1 0 0 88 5 77
2017 Does not provide services to public 62 29 5 3 1 0 0 91 4 418
2014 Provides services to public 50 41 6 3 0 0 0 91 3 69
2014 Does not provide services to public 57 34 5 3 0 0 0 91 4 418

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 26 11 6 6 0 0 77 12 77
2017 Does not provide services to public 42 36 6 9 5 0 0 79 15 418
2014 Provides services to public 43 42 9 3 4 0 0 85 6 69
2014 Does not provide services to public 43 36 8 9 4 0 0 79 13 418

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 22 12 5 6 0 8 75 12 77
2017 Does not provide services to public 44 22 5 5 6 0 17 80 14 418
2014 Provides services to public 41 27 4 0 11 0 16 82 13 69
2014 Does not provide services to public 34 21 8 13 7 0 17 67 24 417

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 41 12 8 3 0 0 78 11 77
2017 Does not provide services to public 41 44 8 4 3 0 0 86 7 417
2014 Provides services to public 35 51 10 1 3 0 0 86 4 69
2014 Does not provide services to public 34 48 12 4 2 0 0 82 7 418

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 38 20 11 1 0 0 67 13 77
2017 Does not provide services to public 32 38 15 10 4 0 0 71 14 417
2014 Provides services to public 26 37 24 8 5 0 0 63 13 69
2014 Does not provide services to public 27 37 17 15 4 1 0 65 19 418

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 45 21 2 1 0 0 76 4 77
2017 Does not provide services to public 36 47 8 7 2 0 0 83 9 417

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 40 4 2 1 1 1 92 4 77
2017 Does not provide services to public 56 35 5 3 1 0 0 91 4 417
2014 Provides services to public 56 34 9 1 0 0 0 90 1 69
2014 Does not provide services to public 53 39 5 2 1 0 0 92 4 418

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 40 21 6 1 0 0 72 8 76
2017 Does not provide services to public 39 38 10 9 4 0 0 77 13 416

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 44 8 0 1 0 0 91 1 77
2017 Does not provide services to public 55 35 6 4 1 0 0 90 4 417
2014 Provides services to public 70 20 9 1 0 0 0 90 1 69
2014 Does not provide services to public 64 28 5 2 1 0 0 92 3 418

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 43 7 8 2 0 0 83 10 77
2017 Does not provide services to public 42 38 9 8 3 0 0 80 11 417
2014 Provides services to public 24 55 15 2 4 0 0 79 6 69
2014 Does not provide services to public 31 41 14 10 4 0 0 72 15 417

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 42 12 8 1 0 0 79 9 77
2017 Does not provide services to public 41 37 11 8 4 0 0 78 11 416
2014 Provides services to public 42 43 13 0 3 0 0 85 3 69
2014 Does not provide services to public 35 40 10 11 4 0 0 76 15 418

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 43 11 5 1 0 0 82 7 77
2017 Does not provide services to public 41 40 10 6 3 0 1 82 8 417
2014 Provides services to public 44 44 6 3 3 0 0 89 5 69
2014 Does not provide services to public 43 38 10 4 3 0 2 83 6 418

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 46 11 1 3 1 0 85 4 77
2017 Does not provide services to public 45 41 7 5 2 0 0 85 8 416
2014 Provides services to public 47 43 6 3 1 0 0 90 4 69
2014 Does not provide services to public 47 38 8 4 3 0 0 85 7 418

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 52 13 11 4 0 0 72 15 77
2017 Does not provide services to public 26 37 22 12 2 0 0 63 14 418
2014 Provides services to public 28 42 24 5 1 0 0 70 6 69
2014 Does not provide services to public 25 47 18 7 4 0 0 71 11 418

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 21 39 16 11 0 5 28 32 77
2017 Does not provide services to public 6 18 37 26 11 0 2 38 24 417
2014 Provides services to public 3 18 41 26 10 0 3 37 21 69
2014 Does not provide services to public 4 17 33 31 12 1 2 44 22 417

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 6 28 31 29 1 4 63 8 77
2017 Does not provide services to public 4 9 21 34 27 1 4 64 14 417
2014 Provides services to public 3 9 23 40 19 3 4 63 12 69
2014 Does not provide services to public 3 8 23 38 25 0 3 64 11 414

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 16 33 29 11 0 3 41 25 77
2017 Does not provide services to public 10 22 33 21 12 0 2 34 32 416
2014 Provides services to public 9 18 47 16 6 0 4 23 28 69
2014 Does not provide services to public 10 18 33 25 13 0 1 39 28 417

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 13 37 29 12 0 4 42 19 77
2017 Does not provide services to public 8 12 39 28 12 0 1 41 20 415
2014 Provides services to public 4 13 36 33 13 0 1 46 17 69
2014 Does not provide services to public 7 13 34 28 16 0 1 45 21 418

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 20 28 23 9 0 4 33 38 77
2017 Does not provide services to public 16 23 32 16 9 1 3 26 41 417
2014 Provides services to public 15 14 35 19 13 0 4 33 31 69
2014 Does not provide services to public 10 19 34 23 13 1 1 36 29 418

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 15 25 22 19 8 4 46 26 77
2017 Does not provide services to public 8 17 31 22 15 3 3 40 27 417
2014 Provides services to public 5 7 25 39 17 4 4 60 13 68
2014 Does not provide services to public 3 6 26 37 24 2 2 64 10 417

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 12 42 20 10 4 4 33 22 77
2017 Does not provide services to public 10 17 40 21 9 1 2 31 28 416
2014 Provides services to public 7 14 41 22 10 4 3 34 23 69
2014 Does not provide services to public 10 17 32 22 16 1 2 39 28 418
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 29 3 2 4 0 1 91 6 77
2017 Does not provide services to public 65 21 4 7 3 0 0 86 10 417
2014 Provides services to public 63 25 0 5 5 0 1 90 10 69
2014 Does not provide services to public 66 18 4 8 3 0 0 85 11 418

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 37 16 13 0 3 2 69 14 76
2017 Does not provide services to public 29 36 10 10 6 4 5 71 17 418
2014 Provides services to public 28 33 19 15 4 1 0 62 19 69
2014 Does not provide services to public 29 35 14 10 6 3 2 68 17 418

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 37 6 7 0 1 0 87 7 77
2017 Does not provide services to public 51 34 6 5 3 0 0 85 9 418
2014 Provides services to public 34 42 8 11 5 0 0 76 16 69
2014 Does not provide services to public 48 32 6 10 3 0 0 80 13 418

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 43 9 7 0 0 0 85 7 77
2017 Does not provide services to public 45 39 7 5 2 1 0 85 7 418
2014 Provides services to public 36 47 11 3 1 0 1 84 4 69
2014 Does not provide services to public 45 43 5 5 1 1 0 89 6 418

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 38 9 9 1 6 3 79 12 77
2017 Does not provide services to public 38 32 9 7 4 9 1 77 13 417
2014 Provides services to public 27 38 22 3 5 4 1 69 8 69
2014 Does not provide services to public 38 31 11 5 2 9 3 80 8 418

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 27 22 20 5 11 1 47 29 77
2017 Does not provide services to public 14 26 16 18 9 14 2 48 33 417
2014 Provides services to public 10 28 28 14 6 10 4 44 24 69
2014 Does not provide services to public 12 32 19 14 10 10 2 50 28 418

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 52 1 1 0 0 0 97 1 77
2017 Does not provide services to public 56 35 3 4 1 0 0 91 5 417
2014 Provides services to public 49 38 4 6 3 0 0 87 9 69
2014 Does not provide services to public 54 36 5 3 1 1 0 91 4 417
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 43 10 7 0 0 0 83 7 77
2017 Does not provide services to public 43 40 9 7 2 0 0 83 9 417
2014 Provides services to public 48 30 11 6 5 0 0 78 11 69
2014 Does not provide services to public 39 40 11 7 2 0 0 79 10 418

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 48 9 3 0 0 0 88 3 77
2017 Does not provide services to public 52 32 7 4 2 1 1 86 7 417
2014 Provides services to public 49 26 15 5 5 0 0 75 10 69
2014 Does not provide services to public 49 36 9 4 2 0 0 85 6 418

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 40 6 8 3 0 0 83 11 77
2017 Does not provide services to public 47 36 5 8 3 0 1 84 11 418
2014 Provides services to public 48 28 15 8 1 0 0 76 9 69
2014 Does not provide services to public 45 40 6 6 4 0 0 85 9 417

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 78 17 0 4 0 0 1 96 4 77
2017 Does not provide services to public 81 12 2 3 2 0 0 93 5 418
2014 Provides services to public 76 15 3 4 1 0 1 92 5 69
2014 Does not provide services to public 77 13 4 3 2 0 0 91 5 418

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 37 2 1 4 1 3 92 5 77
2017 Does not provide services to public 57 26 6 6 3 1 1 85 9 417
2014 Provides services to public 51 26 2 8 6 5 3 82 15 69
2014 Does not provide services to public 45 30 6 7 7 2 3 79 15 418

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 23 7 4 3 1 0 87 6 77
2017 Does not provide services to public 57 29 6 5 2 0 1 87 8 418

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 24 7 5 0 1 0 87 5 77
2017 Does not provide services to public 58 27 5 5 3 1 1 87 9 418

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 30 5 7 1 0 0 86 9 77
2017 Does not provide services to public 53 29 8 7 3 0 0 82 9 416
2014 Provides services to public 43 36 6 6 6 0 1 81 13 69
2014 Does not provide services to public 47 35 9 7 2 0 0 82 8 418
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 36 9 6 3 0 7 80 10 32
2017 Does not provide services to public 32 36 13 8 5 2 4 72 14 196
2014 Provides services to public 21 55 21 3 0 0 0 76 3 21
2014 Does not provide services to public 27 45 10 9 4 1 5 76 13 205

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 35 12 12 1 1 0 74 14 77
2017 Does not provide services to public 43 35 8 9 3 2 0 80 12 416
2014 Provides services to public 35 47 5 5 6 1 0 83 12 69
2014 Does not provide services to public 38 42 10 8 1 1 0 81 9 418

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 30 21 9 1 1 0 68 11 77
2017 Does not provide services to public 29 39 13 12 6 1 0 69 18 418
2014 Provides services to public 31 47 9 8 4 1 0 79 12 69
2014 Does not provide services to public 31 40 13 11 5 0 0 71 16 417

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 36 18 19 1 1 0 61 21 76
2017 Does not provide services to public 18 34 20 17 8 3 0 54 25 417
2014 Provides services to public 25 38 21 8 5 3 0 65 13 69
2014 Does not provide services to public 17 37 18 19 7 1 0 56 26 417

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 29 18 11 3 5 0 67 14 77
2017 Does not provide services to public 23 41 16 10 7 4 0 66 18 418
2014 Provides services to public 22 37 22 10 5 4 0 61 16 69
2014 Does not provide services to public 23 40 17 14 5 2 0 64 19 418

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 37 12 17 6 1 0 64 24 77
2017 Does not provide services to public 19 42 16 14 7 2 0 63 21 418
2014 Provides services to public 19 38 29 8 5 1 0 58 13 69
2014 Does not provide services to public 17 44 15 16 5 1 0 62 22 417
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 36 18 7 1 0 0 74 8 77
2017 Does not provide services to public 31 47 13 6 2 1 0 78 9 417
2014 Provides services to public 34 49 14 3 1 0 0 83 4 69
2014 Does not provide services to public 34 41 12 10 2 0 0 75 12 418

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 32 5 5 0 1 0 90 5 77
2017 Does not provide services to public 56 35 6 1 0 1 0 93 1 417
2014 Provides services to public 60 34 4 0 1 0 0 95 1 69
2014 Does not provide services to public 65 30 2 1 0 1 0 96 1 417

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 34 12 3 0 1 0 85 3 77
2017 Does not provide services to public 51 35 6 4 1 2 0 88 6 416
2014 Provides services to public 44 41 8 1 4 2 0 87 5 69
2014 Does not provide services to public 55 31 6 5 2 0 1 87 7 418

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 33 24 1 1 1 0 73 3 76
2017 Does not provide services to public 39 36 14 6 1 3 1 78 7 417
2014 Provides services to public 43 33 17 4 1 1 0 77 5 69
2014 Does not provide services to public 48 32 13 4 2 1 1 81 6 418

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 27 16 16 8 11 6 51 29 77
2017 Does not provide services to public 21 25 16 11 9 14 3 56 24 417
2014 Provides services to public 15 27 14 14 15 13 2 49 34 69
2014 Does not provide services to public 24 28 16 10 11 8 4 58 24 418

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 28 10 7 1 0 1 82 8 77
2017 Does not provide services to public 58 28 5 6 2 0 1 87 8 418
2014 Provides services to public 57 26 9 5 3 0 1 83 8 69
2014 Does not provide services to public 55 29 5 9 1 0 0 84 11 418

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 74 21 4 1 0 0 0 95 1 77
2017 Does not provide services to public 77 18 3 1 1 0 0 95 2 417
2014 Provides services to public 80 19 0 1 0 0 0 99 1 69
2014 Does not provide services to public 72 21 4 3 0 0 0 93 3 417

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 12 7 0 0 0 82 7 76
2017 Does not provide services to public 36 41 10 8 4 1 0 78 12 416
2014 Provides services to public 34 31 20 10 4 1 0 66 14 69
2014 Does not provide services to public 29 38 12 13 8 0 0 67 21 418

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 30 12 19 10 3 1 58 29 77
2017 Does not provide services to public 27 32 15 12 11 1 2 61 24 417
2014 Provides services to public 11 16 25 17 25 1 4 28 45 69
2014 Does not provide services to public 13 20 15 19 31 0 2 33 52 417

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 46 20 6 0 0 0 74 6 76
2017 Does not provide services to public 28 42 16 9 3 2 0 71 12 418

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 40 14 1 0 0 0 85 1 76
2017 Does not provide services to public 46 39 9 2 1 2 0 87 4 417
2014 Provides services to public 49 43 3 1 1 3 0 95 3 69
2014 Does not provide services to public 55 33 8 1 0 3 0 90 2 418

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 49 5 4 0 1 0 91 4 76
2017 Does not provide services to public 41 41 10 5 2 1 0 83 7 417
2014 Provides services to public 48 39 6 3 3 1 0 88 5 69
2014 Does not provide services to public 48 38 9 4 0 1 0 87 4 417

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 38 4 0 0 0 0 96 0 75
2017 Does not provide services to public 56 33 6 3 1 0 0 89 5 417
2014 Provides services to public 57 40 0 1 3 0 0 96 4 69
2014 Does not provide services to public 57 35 4 3 1 0 0 92 3 418

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 15 3 1 0 0 81 4 77
2017 Does not provide services to public 43 35 12 6 4 0 0 78 10 417
2014 Provides services to public 49 43 5 0 3 0 0 93 3 69
2014 Does not provide services to public 46 39 7 5 2 1 0 86 7 418

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 13 5 1 0 0 81 6 77
2017 Does not provide services to public 38 42 10 6 4 0 0 80 10 418
2014 Provides services to public 42 51 5 0 3 0 0 93 3 69
2014 Does not provide services to public 45 37 8 6 3 0 0 82 10 418

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 23 28 10 0 1 1 60 11 77
2017 Does not provide services to public 40 26 16 8 6 3 0 68 15 418
2014 Provides services to public 43 33 10 7 7 0 0 76 14 69
2014 Does not provide services to public 38 28 18 9 4 4 0 68 13 418
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 9 44 47 77
2017 Does not provide services to public 19 48 33 417
2014 Provides services to public 10 55 35 69
2014 Does not provide services to public 15 54 31 418

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Does not provide services to public 20 13 45 15 0 6 78
2014 Does not provide services to public 21 15 28 30 9999 5 63
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 15 85 76
2017 Does not provide services to public 8 92 417
2014 Provides services to public 18 82 69
2014 Does not provide services to public 9 91 417

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 60 31
2014 Provides services to public 58 14
2014 Does not provide services to public 39 41

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 11
2017 Does not provide services to public 52 31
2014 Provides services to public 56 14
2014 Does not provide services to public 68 41

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 31
2014 Provides services to public 0 14
2014 Does not provide services to public 0 41

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 31
2014 Does not provide services to public 0 41

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 46 31
2014 Does not provide services to public 43 41

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 31
2014 Provides services to public 51 14
2014 Does not provide services to public 34 41

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 31
2014 Provides services to public 36 14
2014 Does not provide services to public 40 41

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 11
2017 Does not provide services to public 24 31
2014 Provides services to public 43 14
2014 Does not provide services to public 31 41

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 31
2014 Does not provide services to public 35 41

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 11
2017 Does not provide services to public 68 31
2014 Provides services to public 72 14
2014 Does not provide services to public 60 41

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 27 31
2014 Provides services to public 43 14
2014 Does not provide services to public 29 41

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 31
2014 Provides services to public 43 14
2014 Does not provide services to public 30 41

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 11
2017 Does not provide services to public 22 31
2014 Does not provide services to public 27 41

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 65 11
2017 Does not provide services to public 52 31
2014 Provides services to public 49 14
2014 Does not provide services to public 50 41

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 31
2014 Does not provide services to public 31 41

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 31
2014 Provides services to public 0 14
2014 Does not provide services to public 0 41

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 29 31
2014 Does not provide services to public 18 41

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 31
2014 Does not provide services to public 20 41

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 31
2014 Provides services to public 34 14
2014 Does not provide services to public 29 41

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Does not provide services to public 20 41

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 39 31
2014 Provides services to public 56 14
2014 Does not provide services to public 51 41

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 62 31
2014 Provides services to public 65 14
2014 Does not provide services to public 45 41

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 73 27 11
2017 Does not provide services to public 93 7 31

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 28 12 1 3 26 9 75 7 76
2017 Does not provide services to public 17 14 17 3 2 36 11 59 9 417
2014 Provides services to public 28 9 15 9 4 30 5 57 19 69
2014 Does not provide services to public 15 13 15 6 4 36 11 53 19 418

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 35 11 3 1 4 1 84 4 77
2017 Does not provide services to public 36 36 12 3 1 11 1 82 4 417
2014 Provides services to public 39 22 25 5 3 6 0 65 8 69
2014 Does not provide services to public 35 32 15 4 2 11 1 76 7 418
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 8 5 1 3 20 82 8 77
2017 Does not provide services to public 16 29 10 3 1 1 40 77 7 418
2014 Provides services to public 16 25 14 10 0 2 33 62 16 69
2014 Does not provide services to public 10 26 5 3 1 1 53 79 9 418

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 18 17 8 1 16 26 55 16 77
2017 Does not provide services to public 9 19 12 3 1 11 45 62 10 418
2014 Provides services to public 13 16 9 8 1 17 36 61 20 69
2014 Does not provide services to public 5 14 8 5 1 12 54 57 18 418

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 27 11 1 0 8 20 84 2 77
2017 Does not provide services to public 23 21 7 1 1 5 42 83 4 418
2014 Provides services to public 22 27 8 4 1 9 29 79 8 69
2014 Does not provide services to public 13 17 8 2 0 6 54 75 6 418

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 22 14 4 1 8 19 73 7 77
2017 Does not provide services to public 20 23 8 1 1 6 40 81 5 417
2014 Provides services to public 19 30 9 3 1 9 29 79 6 69
2014 Does not provide services to public 13 17 8 3 1 6 52 71 10 418
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 7 93 77
2017 Does not provide services to public 2 98 418
2014 Provides services to public 9 91 69
2014 Does not provide services to public 2 98 418

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 19 12 1 0 30 12 76 2 77
2017 Does not provide services to public 18 13 15 1 1 42 11 66 3 418
2014 Provides services to public 22 20 15 3 3 30 6 68 8 69
2014 Does not provide services to public 17 14 14 2 0 42 11 66 6 418

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 34 12 3 0 7 4 84 3 77
2017 Does not provide services to public 37 35 11 1 0 14 2 85 2 417
2014 Provides services to public 32 32 18 1 3 14 0 75 4 69
2014 Does not provide services to public 38 32 11 2 0 14 2 84 3 418
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 11 3 6 0 1 80 9 77
2017 Does not provide services to public 50 28 15 3 3 1 1 79 6 415

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 18 31 13 23 0 0 34 35 77
2017 Does not provide services to public 9 22 34 19 16 0 0 31 35 417

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 30 32 14 7 0 1 46 22 77
2017 Does not provide services to public 15 29 31 16 8 0 0 45 24 415

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 28 25 12 19 0 0 44 31 77
2017 Does not provide services to public 13 25 27 21 14 0 1 38 35 418

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 22 18 13 13 0 0 56 26 76
2017 Does not provide services to public 26 31 21 12 9 0 1 58 21 418

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 31 16 12 10 0 0 63 21 76
2017 Does not provide services to public 25 28 24 16 8 0 0 52 24 417

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 33 26 3 4 0 0 67 7 76
2017 Does not provide services to public 32 36 19 9 3 0 0 68 12 417

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 41 25 8 5 0 0 62 13 76
2017 Does not provide services to public 22 39 24 10 5 0 0 61 15 417

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 39 23 5 4 0 0 68 9 76
2017 Does not provide services to public 30 38 18 10 3 0 0 69 13 416

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 30 25 9 4 0 1 62 13 76
2017 Does not provide services to public 29 36 20 11 3 1 0 66 14 417

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 18 7 6 2 0 3 84 9 77
2017 Does not provide services to public 67 22 7 1 0 0 1 91 2 418

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 84 8 4 3 0 1 1 94 3 77
2017 Does not provide services to public 83 10 3 1 1 0 2 95 2 417

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 48 8 3 0 0 0 89 3 77
2017 Does not provide services to public 56 30 10 3 2 0 0 86 5 418

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 27 9 4 1 0 0 87 5 77
2017 Does not provide services to public 58 26 9 5 2 0 1 85 6 418

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 7 4 0 0 11 87 4 77
2017 Does not provide services to public 55 20 9 1 0 0 14 87 2 417

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 29 8 3 0 0 1 89 3 75
2017 Does not provide services to public 61 25 8 3 1 0 2 88 4 415

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 17 9 1 1 3 3 88 3 77
2017 Does not provide services to public 81 10 3 2 1 0 2 93 3 418

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 36 10 5 5 0 0 80 10 77
2017 Does not provide services to public 54 30 10 4 1 0 1 85 5 417

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 32 33 16 9 0 0 42 25 77
2017 Does not provide services to public 5 32 44 13 6 0 0 37 18 418

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 25 32 27 7 0 0 33 34 77
2017 Does not provide services to public 5 18 42 25 9 0 0 34 24 416

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 43 14 18 0 5 0 66 19 76
2017 Does not provide services to public 12 40 22 15 6 5 0 54 22 415

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 42 24 9 4 0 0 63 12 77
2017 Does not provide services to public 13 44 18 16 7 2 0 58 24 418
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 77
2017 Does not provide services to public 13 87 418
2014 Provides services to public 13 87 68
2014 Does not provide services to public 11 89 418

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 91 9 11
2017 Does not provide services to public 81 19 53
2014 Does not provide services to public 72 28 44

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 42 0 19 0 0 0 81 19 10
2017 Does not provide services to public 45 36 11 4 3 0 0 82 7 43
2014 Does not provide services to public 56 28 11 2 3 0 0 84 5 37
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 33 10 1 1 3 0 53 47 77
2017 Does not provide services to public 55 30 5 2 2 5 0 58 42 418

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 35
2017 Does not provide services to public 10 161

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 35
2017 Does not provide services to public 19 161

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 35
2017 Does not provide services to public 13 161

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 35
2017 Does not provide services to public 17 161

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 35
2017 Does not provide services to public 4 161

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 35
2017 Does not provide services to public 58 161

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 15 61 14 3 0 6 33
2017 Does not provide services to public 20 65 6 2 1 5 160

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 27 17 8 0 0 11 72 9 36
2017 Does not provide services to public 39 26 12 5 4 2 12 75 10 165

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 11 14 6 11 8 41 40 33 36
2017 Does not provide services to public 7 10 9 4 9 6 55 46 32 165
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