2017 Public Service Employee Survey Results for National Research Council Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 52 5 6 3 0 0 85 9 86
2017 Non-shift worker 28 49 6 13 5 0 0 77 17 2232
2011 Shift worker 41 45 6 6 2 0 0 86 8 153
2011 Non-shift worker 41 43 5 8 3 0 0 84 11 2855
2008 Shift worker 46 43 6 4 1 0 0 89 5 108
2008 Non-shift worker 47 42 4 6 2 0 0 88 8 2922

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 39 10 3 2 0 1 84 5 86
2017 Non-shift worker 65 22 6 3 2 1 1 88 5 2232
2011 Shift worker 44 31 7 12 5 1 0 75 18 153
2011 Non-shift worker 71 17 4 3 1 1 2 91 5 2854
2008 Shift worker 51 23 6 14 4 1 1 75 18 107
2008 Non-shift worker 73 16 4 3 2 1 1 91 5 2920

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 22 9 19 11 0 0 61 30 86
2017 Non-shift worker 62 20 6 7 4 0 1 83 11 2231
2011 Shift worker 38 24 10 15 12 1 1 63 27 153
2011 Non-shift worker 68 16 5 6 4 0 2 85 10 2854
2008 Shift worker 45 23 7 19 4 0 2 69 24 108
2008 Non-shift worker 69 16 5 6 4 0 1 86 10 2919

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 35 4 9 6 0 0 81 15 86
2017 Non-shift worker 49 36 6 7 3 0 0 85 9 2233
2011 Shift worker 43 42 7 4 3 0 1 85 8 152
2011 Non-shift worker 51 35 5 6 3 0 0 86 9 2850

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 38 12 14 7 0 0 67 21 86
2017 Non-shift worker 27 41 13 13 6 0 0 68 18 2231
2011 Shift worker 18 40 19 13 10 1 1 59 23 153
2011 Non-shift worker 25 37 16 13 7 0 2 63 21 2852
2008 Shift worker 29 37 15 11 6 0 2 68 17 108
2008 Non-shift worker 27 41 14 11 4 0 2 70 16 2921

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 39 7 6 2 0 0 84 9 85
2017 Non-shift worker 50 37 7 4 2 0 0 87 6 2230
2011 Shift worker 44 41 8 7 1 0 0 85 7 152
2011 Non-shift worker 53 34 7 4 2 0 0 88 6 2854
2008 Shift worker 49 39 8 3 1 0 0 88 4 108
2008 Non-shift worker 52 36 6 4 2 0 0 88 6 2921

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 37 9 8 0 0 0 83 8 85
2017 Non-shift worker 56 34 5 4 2 0 0 90 5 2229
2011 Shift worker 48 44 5 3 0 0 0 91 3 153
2011 Non-shift worker 60 32 4 3 1 0 0 92 4 2850
2008 Shift worker 53 34 7 6 0 0 0 87 6 108
2008 Non-shift worker 56 35 4 3 1 0 0 91 5 2922

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 39 7 5 1 0 0 87 6 85
2017 Non-shift worker 54 36 6 4 1 0 0 90 5 2227

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 35 13 12 3 1 2 71 15 85
2017 Non-shift worker 42 33 13 8 3 1 0 76 11 2225
2011 Shift worker 30 42 15 7 3 2 3 75 10 153
2011 Non-shift worker 40 36 11 8 5 0 1 76 13 2852

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 21 13 17 8 2 8 58 28 85
2017 Non-shift worker 18 21 12 13 22 2 11 45 41 2229
2011 Shift worker 25 27 11 13 13 3 9 59 29 153
2011 Non-shift worker 20 20 11 13 25 2 10 45 43 2852
2008 Shift worker 35 31 15 6 7 1 5 70 14 107
2008 Non-shift worker 22 21 10 13 20 2 11 50 38 2912

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 43 10 8 1 0 0 81 9 86
2017 Non-shift worker 36 46 10 6 3 0 0 82 9 2231
2011 Shift worker 39 42 10 7 2 0 0 81 9 153
2011 Non-shift worker 39 41 9 7 4 0 0 81 10 2855
2008 Shift worker 44 39 9 6 3 0 0 83 9 108
2008 Non-shift worker 42 42 8 5 3 0 0 83 8 2914

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 30 19 15 3 2 1 61 19 86
2017 Non-shift worker 23 37 17 15 8 0 0 60 23 2232
2011 Shift worker 19 36 21 16 8 0 0 55 24 153
2011 Non-shift worker 19 39 16 16 10 0 0 58 26 2862

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 46 13 8 5 0 0 75 13 85
2017 Non-shift worker 25 46 14 12 4 0 0 71 15 2231

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 50 10 3 3 0 0 83 7 86
2017 Non-shift worker 36 43 11 6 3 0 0 80 9 2233
2011 Shift worker 30 47 10 6 6 1 0 77 13 153
2011 Non-shift worker 38 41 11 6 4 1 0 79 10 2863
2008 Shift worker 43 36 11 5 3 1 0 80 9 108
2008 Non-shift worker 47 38 8 4 2 1 0 85 7 2922

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 51 10 7 6 0 0 77 12 86
2017 Non-shift worker 28 42 15 9 6 0 0 70 15 2233

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 43 3 1 1 0 0 94 2 86
2017 Non-shift worker 56 34 7 2 1 0 0 90 3 2228
2011 Shift worker 55 36 6 3 0 0 0 92 3 153
2011 Non-shift worker 65 27 5 2 1 0 0 92 3 2850

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 45 18 8 4 0 2 69 12 86
2017 Non-shift worker 30 43 12 10 4 0 0 73 14 2226
2011 Shift worker 25 47 12 11 4 0 0 72 16 153
2011 Non-shift worker 31 39 12 11 7 0 0 70 18 2852

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 48 10 5 6 0 0 79 11 86
2017 Non-shift worker 37 36 14 8 4 0 0 74 13 2224

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 47 15 7 3 0 1 75 10 86
2017 Non-shift worker 29 39 16 10 5 0 1 68 16 2227
2011 Shift worker 24 48 14 8 4 0 1 73 12 152
2011 Non-shift worker 32 40 14 8 4 1 1 74 12 2855

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 38 8 5 0 0 0 87 5 86
2017 Non-shift worker 44 39 10 5 2 0 0 83 7 2227
2011 Shift worker 43 45 7 6 0 0 0 88 6 153
2011 Non-shift worker 46 40 7 5 2 0 0 86 7 2856
2008 Shift worker 46 42 8 4 0 0 0 88 4 108
2008 Non-shift worker 50 38 6 4 2 0 0 88 5 2923

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 40 20 2 3 0 1 74 6 86
2017 Non-shift worker 25 41 20 9 5 0 1 67 14 2229
2011 Shift worker 28 36 23 8 4 0 1 65 12 151
2011 Non-shift worker 25 39 19 10 6 0 1 65 16 2861
2008 Shift worker 29 31 24 12 4 0 0 60 16 108
2008 Non-shift worker 20 36 23 13 7 0 1 57 20 2920

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 26 37 15 10 0 5 27 34 85
2017 Non-shift worker 10 27 38 15 7 0 2 23 38 2225
2011 Shift worker 16 29 32 12 7 0 3 20 47 153
2011 Non-shift worker 15 29 33 15 6 1 2 21 45 2847
2008 Shift worker 11 29 28 20 8 1 3 29 42 107
2008 Non-shift worker 8 25 37 20 8 0 3 29 33 2915

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 15 22 25 14 5 11 47 27 83
2017 Non-shift worker 9 20 29 24 13 2 3 39 30 2215
2011 Shift worker 19 23 22 16 11 3 5 30 46 152
2011 Non-shift worker 18 25 26 16 10 2 3 27 45 2844
2008 Shift worker 5 20 27 26 16 3 3 45 26 108
2008 Non-shift worker 7 16 28 28 16 2 4 46 24 2917

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 25 22 13 7 5 8 23 53 85
2017 Non-shift worker 18 27 28 15 7 2 3 23 47 2224
2011 Shift worker 22 27 28 10 8 1 5 19 52 153
2011 Non-shift worker 17 24 28 17 8 2 4 26 44 2843
2008 Shift worker 17 24 22 19 13 1 4 34 43 106
2008 Non-shift worker 14 22 29 19 10 1 4 31 38 2909

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 18 24 26 16 4 6 45 29 83
2017 Non-shift worker 6 14 36 28 12 1 3 42 21 2219
2011 Shift worker 10 19 31 24 9 1 5 36 31 153
2011 Non-shift worker 7 14 34 29 12 1 3 42 23 2849
2008 Shift worker 9 25 29 17 16 0 4 35 35 106
2008 Non-shift worker 5 13 34 30 13 0 3 45 19 2910

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 19 21 20 16 1 10 41 35 83
2017 Non-shift worker 13 23 30 19 11 1 4 31 38 2225
2011 Shift worker 17 21 27 16 10 1 7 29 42 153
2011 Non-shift worker 17 24 27 17 10 1 3 28 43 2850
2008 Shift worker 9 22 23 25 14 1 6 42 33 108
2008 Non-shift worker 11 23 29 20 13 1 4 34 35 2908

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 3 6 11 28 35 4 13 76 12 83
2017 Non-shift worker 3 9 21 33 23 4 7 63 14 2220
2011 Shift worker 5 6 26 26 22 3 12 56 14 152
2011 Non-shift worker 4 8 22 32 23 3 7 62 14 2844
2008 Shift worker 5 11 21 28 24 5 8 58 18 107
2008 Non-shift worker 4 10 23 32 22 2 7 60 15 2908

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 26 23 18 8 3 9 30 44 84
2017 Non-shift worker 18 27 31 12 7 2 4 20 47 2225
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 25 8 9 12 0 6 69 23 86
2017 Non-shift worker 61 19 7 6 4 0 3 83 10 2233
2011 Shift worker 42 21 10 11 11 0 5 66 23 152
2011 Non-shift worker 65 15 5 5 5 0 5 84 11 2855
2008 Shift worker 46 23 5 9 12 0 5 72 22 108
2008 Non-shift worker 60 14 7 6 6 1 7 80 13 2917

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 38 19 9 5 6 9 60 17 86
2017 Non-shift worker 23 31 19 10 8 6 4 60 19 2228

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 44 13 7 6 0 0 74 13 86
2017 Non-shift worker 41 32 11 9 6 1 1 74 15 2232

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 46 12 7 5 1 0 76 12 86
2017 Non-shift worker 35 38 11 10 4 2 1 75 14 2230
2011 Shift worker 34 41 16 4 4 1 0 76 8 152
2011 Non-shift worker 37 37 10 9 5 1 1 76 14 2858
2008 Shift worker 34 46 6 6 5 2 1 82 11 107
2008 Non-shift worker 36 36 10 11 5 1 1 74 16 2921

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 28 17 8 6 15 0 63 16 86
2017 Non-shift worker 29 31 13 9 6 10 2 68 18 2232
2011 Shift worker 32 35 14 10 5 5 0 70 15 152
2011 Non-shift worker 36 30 12 8 6 7 2 71 16 2852
2008 Shift worker 23 45 17 4 6 4 1 72 11 106
2008 Non-shift worker 37 28 13 10 7 5 1 69 17 2922

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 17 22 22 7 20 7 31 40 86
2017 Non-shift worker 10 20 20 18 12 19 2 38 38 2232

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 45 10 6 4 0 0 81 9 86
2017 Non-shift worker 45 39 7 5 2 0 0 85 8 2227
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 36 22 2 3 0 0 72 6 86
2017 Non-shift worker 34 37 13 9 6 0 0 72 15 2232
2011 Shift worker 31 35 14 12 6 0 1 67 19 153
2011 Non-shift worker 34 35 14 10 7 0 0 69 18 2857
2008 Shift worker 33 34 18 5 8 0 1 68 14 108
2008 Non-shift worker 31 35 13 11 9 1 0 67 20 2921

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 40 17 1 2 2 0 79 4 86
2017 Non-shift worker 44 31 12 7 4 2 1 76 11 2232
2011 Shift worker 35 36 14 6 6 1 1 73 12 153
2011 Non-shift worker 42 31 12 8 6 1 0 74 14 2856
2008 Shift worker 36 36 11 10 6 1 1 73 16 108
2008 Non-shift worker 41 29 11 9 7 2 0 72 17 2922

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 39 13 5 3 0 0 79 8 85
2017 Non-shift worker 38 36 11 9 5 1 0 75 14 2231
2011 Shift worker 32 39 13 8 6 0 2 73 14 153
2011 Non-shift worker 36 33 12 11 7 0 0 70 18 2851
2008 Shift worker 35 31 16 9 8 0 1 67 17 108
2008 Non-shift worker 34 33 11 12 9 0 0 67 21 2921

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 25 4 6 5 0 0 85 10 86
2017 Non-shift worker 75 13 4 2 2 0 3 91 4 2226
2011 Shift worker 67 17 2 3 7 0 5 88 10 153
2011 Non-shift worker 74 11 4 2 4 0 5 90 6 2854
2008 Shift worker 68 9 7 2 11 0 4 80 13 108
2008 Non-shift worker 75 8 4 3 4 0 6 89 7 2920

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 30 12 12 8 1 2 66 21 86
2017 Non-shift worker 46 25 9 6 5 5 4 78 11 2227
2011 Shift worker 33 31 13 7 5 3 8 72 13 152
2011 Non-shift worker 46 28 9 5 5 3 4 80 10 2854

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 35 10 3 2 0 0 84 6 86
2017 Non-shift worker 51 28 9 6 4 1 0 81 10 2232

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 35 13 6 2 0 0 79 9 86
2017 Non-shift worker 51 27 11 5 4 2 0 79 10 2230

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 31 17 6 5 0 0 73 10 86
2017 Non-shift worker 47 29 10 8 5 0 0 77 13 2230
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 25 37 17 10 5 2 4 66 15 426

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 39 12 8 3 11 0 73 13 86
2017 Non-shift worker 27 32 18 8 5 10 0 67 14 2232
2011 Shift worker 18 27 20 7 10 16 1 55 21 151
2011 Non-shift worker 20 29 20 11 11 9 1 54 24 2853

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 29 28 8 7 2 1 56 15 86
2017 Non-shift worker 21 34 20 12 8 3 0 58 21 2230
2011 Shift worker 15 25 22 15 19 4 0 41 36 152
2011 Non-shift worker 15 26 19 17 21 2 0 41 39 2858
2008 Shift worker 22 37 20 10 9 2 1 60 20 108
2008 Non-shift worker 22 32 17 14 12 2 0 55 27 2921

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 27 30 16 3 7 0 47 21 86
2017 Non-shift worker 13 29 24 16 10 7 0 46 28 2233
2011 Shift worker 6 22 28 20 14 8 1 31 38 152
2011 Non-shift worker 8 25 21 22 17 6 0 36 42 2855
2008 Shift worker 12 33 25 12 8 9 1 50 22 108
2008 Non-shift worker 11 32 19 20 11 6 0 46 33 2919

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 26 26 15 4 6 0 51 21 86
2017 Non-shift worker 18 30 21 13 10 8 0 53 25 2232
2011 Shift worker 11 21 15 24 11 16 1 39 43 152
2011 Non-shift worker 12 26 18 17 18 9 0 42 38 2857
2008 Shift worker 12 35 23 11 10 8 1 52 23 108
2008 Non-shift worker 16 28 19 15 13 9 0 49 30 2921

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 36 22 14 3 5 0 59 19 85
2017 Non-shift worker 12 33 22 19 12 3 0 46 32 2229
2011 Shift worker 10 28 24 23 12 3 1 40 35 151
2011 Non-shift worker 9 26 18 23 21 2 0 37 45 2857
2008 Shift worker 17 31 24 12 11 3 1 50 24 108
2008 Non-shift worker 13 34 16 21 12 3 0 49 34 2918
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 43 23 9 2 1 0 66 11 86
2017 Non-shift worker 18 42 20 13 6 1 0 61 19 2227
2011 Shift worker 17 39 20 15 9 1 0 56 24 153
2011 Non-shift worker 18 35 16 16 13 1 0 54 30 2859

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 42 19 2 1 5 1 76 4 86
2017 Non-shift worker 36 42 13 3 1 4 1 81 5 2228
2011 Shift worker 19 45 24 4 1 6 1 69 5 153
2011 Non-shift worker 36 37 15 4 3 4 1 77 8 2852

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 36 14 15 8 3 0 62 24 86
2017 Non-shift worker 29 34 16 11 5 5 1 66 17 2225
2011 Shift worker 17 34 18 9 14 7 1 56 24 152
2011 Non-shift worker 29 30 15 11 7 5 2 64 20 2859
2008 Shift worker 19 38 16 14 7 5 1 60 22 107
2008 Non-shift worker 27 32 14 12 8 4 2 63 22 2921

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 32 22 15 9 3 2 52 25 86
2017 Non-shift worker 14 29 26 15 7 7 2 47 24 2228
2011 Shift worker 8 29 27 16 7 9 3 43 26 152
2011 Non-shift worker 14 33 23 13 9 6 2 51 24 2851

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 26 23 15 8 8 5 47 26 86
2017 Non-shift worker 12 20 22 15 14 16 3 39 35 2228
2011 Shift worker 9 14 24 14 13 18 7 31 36 151
2011 Non-shift worker 11 19 20 17 17 13 3 36 40 2859

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 24 11 14 8 2 2 66 22 86
2017 Non-shift worker 53 23 10 6 3 2 4 80 9 2227

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 38 6 7 3 2 1 83 11 86
2017 Non-shift worker 59 24 7 3 1 4 3 88 4 2228
2011 Shift worker 40 26 18 6 3 4 5 72 9 153
2011 Non-shift worker 56 18 9 4 2 3 8 84 6 2853
2008 Shift worker 42 30 16 2 5 2 3 75 8 108
2008 Non-shift worker 58 19 10 2 2 3 7 85 5 2920

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 33 20 20 8 4 0 50 29 85
2017 Non-shift worker 17 33 19 15 13 3 0 52 29 2229
2011 Shift worker 12 23 24 21 16 2 2 37 38 153
2011 Non-shift worker 15 30 18 18 16 2 0 46 35 2852
2008 Shift worker 22 31 29 11 7 1 0 54 18 108
2008 Non-shift worker 21 35 17 15 10 2 0 57 26 2919

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 29 23 14 18 3 1 43 33 86
2017 Non-shift worker 15 26 15 17 21 4 2 44 40 2230
2011 Shift worker 10 20 20 22 22 2 5 31 48 153
2011 Non-shift worker 13 21 16 18 27 2 2 36 48 2848
2008 Shift worker 13 26 25 14 17 1 5 41 33 107
2008 Non-shift worker 14 27 15 18 22 2 2 43 41 2917

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 38 18 15 4 3 0 61 20 86
2017 Non-shift worker 20 39 21 11 5 4 0 62 16 2232

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 40 17 6 2 5 0 74 8 86
2017 Non-shift worker 35 35 17 4 3 6 1 75 7 2225

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 55 8 1 4 1 0 87 5 86
2017 Non-shift worker 39 42 12 4 2 2 0 82 6 2225
2011 Shift worker 25 46 17 6 5 1 1 71 12 152
2011 Non-shift worker 32 39 16 6 4 3 0 73 11 2855

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 44 4 1 4 2 0 90 6 86
2017 Non-shift worker 46 39 8 4 2 0 0 85 7 2230
2011 Shift worker 32 37 20 5 5 1 0 70 9 152
2011 Non-shift worker 37 36 13 7 6 0 0 74 13 2855
2008 Shift worker 35 47 8 4 4 1 0 84 8 107
2008 Non-shift worker 38 38 12 8 4 0 0 76 12 2921

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 41 14 6 3 0 0 77 9 86
2017 Non-shift worker 37 35 15 8 4 0 0 72 13 2230
2011 Shift worker 28 33 24 10 5 0 0 61 14 151
2011 Non-shift worker 26 34 18 12 9 1 0 61 21 2858

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 39 21 7 1 0 0 72 8 86
2017 Non-shift worker 33 37 15 10 4 0 0 71 14 2230
2011 Shift worker 24 31 24 15 6 0 0 54 22 150
2011 Non-shift worker 23 35 16 15 10 1 0 59 25 2855
2008 Shift worker 35 39 18 3 4 0 0 75 7 108
2008 Non-shift worker 33 40 13 10 4 0 0 73 14 2921

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 36 17 4 6 2 3 70 11 86
2017 Non-shift worker 37 27 16 9 6 4 1 68 15 2231
2011 Shift worker 23 28 17 14 10 9 0 56 26 151
2011 Non-shift worker 31 28 16 11 9 4 1 62 21 2859
2008 Shift worker 39 29 13 9 6 3 1 71 16 108
2008 Non-shift worker 34 30 15 10 7 4 1 67 18 2917
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 11 58 30 86
2017 Non-shift worker 16 55 29 2231
2011 Shift worker 18 49 33 153
2011 Non-shift worker 16 51 33 2861

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 19 31 39 0 12 0 10
2017 Non-shift worker 30 16 17 17 14 6 344
2011 Shift worker 9 16 31 15 9999 28 27
2011 Non-shift worker 25 11 25 23 9999 16 469
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 16 84 86
2017 Non-shift worker 12 88 2230

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 57 14
2017 Non-shift worker 51 261

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 71 14
2017 Non-shift worker 59 261

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 261

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 0 261

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 7 261

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 4 261

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 262

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 14
2017 Non-shift worker 40 262

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 14
2017 Non-shift worker 45 262

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 14
2017 Non-shift worker 41 262

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 36 14
2017 Non-shift worker 30 262

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 72 14
2017 Non-shift worker 53 262

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 262

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 262

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 262

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 14
2017 Non-shift worker 43 262

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 262

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 9 262

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 43 14
2017 Non-shift worker 49 262

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 262

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 262

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 262

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 262

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 262

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 262

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 262

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 43 14
2017 Non-shift worker 30 262

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 251

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 251

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 251

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 10 251

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 251

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 7 251

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 251

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 251

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 251

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 251

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 251

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 12
2017 Non-shift worker 46 251

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 12
2017 Non-shift worker 46 251

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 2 251

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 251

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 100 0 14
2017 Non-shift worker 97 3 262

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 10 23 9 3 26 13 41 21 86
2017 Non-shift worker 14 15 19 5 4 34 9 51 16 2232

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 31 25 4 2 14 2 62 8 86
2017 Non-shift worker 26 30 19 6 3 14 2 66 11 2231
2011 Shift worker 24 37 22 4 3 10 1 68 8 152
2011 Non-shift worker 29 32 19 6 4 10 0 68 11 2850
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 39 26 9 6 5 1 56 16 86
2017 Non-shift worker 20 49 13 8 2 3 4 74 12 2234
2011 Shift worker 14 48 16 14 3 4 2 65 18 153
2011 Non-shift worker 25 51 10 6 1 1 5 81 8 2855
2008 Shift worker 18 46 15 10 4 5 1 69 15 108
2008 Non-shift worker 24 50 12 6 2 2 5 79 9 2922

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 16 35 2 5 34 4 33 11 85
2017 Non-shift worker 6 20 26 10 6 27 6 38 23 2231
2011 Shift worker 6 20 21 12 9 25 7 39 30 153
2011 Non-shift worker 8 24 24 12 7 19 6 42 25 2854

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 33 20 3 1 18 1 69 6 86
2017 Non-shift worker 30 31 14 5 1 14 5 74 8 2234
2011 Shift worker 29 36 12 5 4 12 3 75 10 153
2011 Non-shift worker 34 31 13 5 2 10 5 77 8 2860
2008 Shift worker 28 44 12 3 1 10 2 83 4 108
2008 Non-shift worker 31 34 14 4 2 10 5 77 7 2919

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 33 23 3 3 17 2 63 8 86
2017 Non-shift worker 24 29 17 6 2 17 5 68 10 2229
2011 Shift worker 23 35 13 6 4 18 2 72 12 152
2011 Non-shift worker 24 32 16 6 4 13 5 68 12 2856
2008 Shift worker 26 38 20 4 4 5 3 70 8 108
2008 Non-shift worker 31 31 14 7 5 8 4 70 14 2921
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 10 90 86
2017 Non-shift worker 4 96 2231

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 97

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 86 97

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 97

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 97

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 97

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 96

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 96

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 96

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 96

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 30 96

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 96

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 96

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 96

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 96

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 96

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 30 96

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 97

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 97

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 97

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 97

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 97

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 97

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 50 97

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 94

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 94

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 94

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 94

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 94

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 94

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 49 94

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 62 94

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 94

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 95 5 97

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 14 27 1 3 31 12 45 7 86
2017 Non-shift worker 13 14 20 2 2 40 8 54 8 2229

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 33 20 2 3 16 3 69 7 86
2017 Non-shift worker 26 29 19 3 2 19 2 69 7 2228
2011 Shift worker 25 43 16 1 1 13 1 79 3 151
2011 Non-shift worker 34 33 17 3 2 11 0 76 5 2861
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 26 18 4 3 1 3 73 8 86
2017 Non-shift worker 42 31 14 7 4 1 2 75 11 2226

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 29 28 14 9 0 0 49 23 85
2017 Non-shift worker 16 29 28 17 10 0 1 45 27 2230

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 31 23 13 7 0 1 57 20 85
2017 Non-shift worker 23 33 23 13 6 0 2 57 19 2225

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 17 30 16 9 1 1 45 25 86
2017 Non-shift worker 18 26 23 19 13 1 1 45 32 2230

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 29 15 8 6 1 5 70 14 86
2017 Non-shift worker 37 30 16 7 4 1 5 71 12 2231

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 26 21 12 5 0 1 62 17 85
2017 Non-shift worker 30 33 21 10 5 0 1 63 16 2226

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 42 15 11 2 0 1 72 13 85
2017 Non-shift worker 24 33 23 12 6 1 1 58 19 2226

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 32 19 15 8 0 0 58 23 85
2017 Non-shift worker 16 31 27 17 8 0 1 47 26 2224

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 31 26 5 8 0 1 61 13 85
2017 Non-shift worker 24 33 23 12 7 0 1 57 20 2228

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 26 19 10 6 0 1 64 16 85
2017 Non-shift worker 30 32 21 10 4 1 1 63 15 2223

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 26 9 6 1 1 1 84 7 86
2017 Non-shift worker 62 23 9 2 1 0 2 88 3 2234

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 14 6 1 5 0 2 87 6 85
2017 Non-shift worker 79 10 4 2 2 1 2 91 4 2232

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 33 10 6 3 2 1 80 10 86
2017 Non-shift worker 56 29 9 3 1 0 2 86 4 2228

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 22 12 1 5 0 2 81 6 86
2017 Non-shift worker 59 21 9 5 4 0 1 82 9 2230

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 7 3 0 0 1 32 95 0 84
2017 Non-shift worker 55 12 5 1 0 0 26 91 2 2229

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 71 11 6 0 1 1 9 92 1 85
2017 Non-shift worker 69 17 6 2 0 1 6 92 2 2225

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 26 11 7 6 1 7 74 13 86
2017 Non-shift worker 53 24 10 5 5 1 2 80 10 2233

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 27 19 2 2 1 6 75 5 86
2017 Non-shift worker 56 28 9 2 1 0 3 87 4 2229

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 29 40 11 6 0 1 42 17 86
2017 Non-shift worker 10 32 38 14 5 0 0 42 20 2234

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 16 40 25 13 0 0 38 22 86
2017 Non-shift worker 6 18 41 25 10 0 0 35 24 2223

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 25 32 15 8 12 0 38 26 86
2017 Non-shift worker 10 28 25 17 10 10 1 42 30 2231

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 39 19 9 8 3 0 63 18 86
2017 Non-shift worker 17 37 20 14 7 4 0 57 22 2227
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 10 90 2231

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 75 25 225

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 50 38 7 3 2 1 0 88 5 169
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 14 3 2 1 13 3 75 25 86
2017 Non-shift worker 66 16 5 1 1 9 1 74 26 2232

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 16
2017 Non-shift worker 10 498

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 16
2017 Non-shift worker 16 498

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 16
2017 Non-shift worker 11 498

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 16
2017 Non-shift worker 25 498

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 16
2017 Non-shift worker 4 498

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 16
2017 Non-shift worker 54 498

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 24 59 12 5 0 0 17
2017 Non-shift worker 22 59 10 5 1 3 509

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 36 26 5 11 5 11 50 19 18
2017 Non-shift worker 16 27 18 10 6 4 19 55 21 521

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 36 5 11 16 15 5 59 34 18
2017 Non-shift worker 9 18 19 10 6 7 31 43 26 522
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