2017 Public Service Employee Survey Results for National Research Council Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	37	4	11	2	83	13	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	49	5	10	2	82	13	480
2017	University certificate or diploma below the bachelor's level	28	45	8	13	6	73	19	62
2017	Bachelor's degree	25	52	5	14	4	78	18	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	49	7	12	6	75	19	1137
2011	Secondary or high school graduation certificate or equivalent or less	54	36	4	5	1	90	6	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	46	4	8	3	84	11	668
2011	University certificate or diploma below the bachelor's level	38	46	7	9	0	84	9	87
2011	Bachelor's degree	43	43	3	8	3	86	11	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	44	5	8	4	83	12	1389
2008	Secondary or high school graduation certificate or equivalent or less	56	37	3	5	0	93	5	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	43	4	10	2	85	11	703
2008	University certificate or diploma below the bachelor's level	44	49	3	2	2	93	4	79
2008	Bachelor's degree	51	37	5	6	2	88	8	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	44	3	5	2	90	7	1345

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	15	4	1	1	1	1	94	2	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	24	8	3	1	1	1	88	4	480
2017	University certificate or diploma below the bachelor's level	60	24	8	3	2	2	2	87	5	62
2017	Bachelor's degree	64	24	7	3	1	1	0	89	4	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	22	6	4	2	1	2	87	7	1137
2011	Secondary or high school graduation certificate or equivalent or less	77	18	2	0	0	0	2	97	1	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	22	5	3	3	1	2	89	6	668
2011	University certificate or diploma below the bachelor's level	63	20	7	5	1	1	3	87	6	87
2011	Bachelor's degree	72	13	5	4	2	1	3	89	6	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	18	4	4	2	0	2	90	6	1388
2008	Secondary or high school graduation certificate or equivalent or less	79	15	2	1	1	1	1	97	2	259
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	20	4	4	2	2	1	90	6	702
2008	University certificate or diploma below the bachelor's level	68	19	11	1	1	0	0	87	2	79
2008	Bachelor's degree	75	14	3	4	1	0	1	91	6	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	16	4	4	2	0	1	90	6	1345

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	26	5	2	1	1	91	3	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	23	5	7	3	0	84	10	480
2017	University certificate or diploma below the bachelor's level	56	25	2	8	6	3	84	15	62
2017	Bachelor's degree	63	17	8	9	3	1	81	12	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	20	6	7	5	1	81	13	1137
2011	Secondary or high school graduation certificate or equivalent or less	70	22	2	4	1	1	93	5	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	18	6	6	4	1	83	11	668
2011	University certificate or diploma below the bachelor's level	59	27	9	1	3	1	87	5	87
2011	Bachelor's degree	64	15	7	7	3	3	82	11	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	15	4	7	5	2	84	12	1389
2008	Secondary or high school graduation certificate or equivalent or less	72	18	4	4	2	0	90	6	259
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	16	6	6	4	1	84	11	702
2008	University certificate or diploma below the bachelor's level	56	26	5	8	4	0	83	12	79
2008	Bachelor's degree	68	15	5	8	3	1	84	10	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	15	4	6	4	1	85	10	1345

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	27	6	7	3	0	84	10	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	37	5	7	3	0	84	11	481
2017	University certificate or diploma below the bachelor's level	47	35	5	8	5	0	82	13	62
2017	Bachelor's degree	47	37	5	8	3	0	84	11	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	37	6	6	2	0	86	8	1137
2011	Secondary or high school graduation certificate or equivalent or less	58	27	6	6	2	1	86	9	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	7	8	4	0	81	12	666
2011	University certificate or diploma below the bachelor's level	47	37	2	13	1	0	84	14	86
2011	Bachelor's degree	53	33	5	5	3	0	86	8	610
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	36	5	5	2	0	87	8	1389

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	34	10	14	4	0	1	71	18	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	15	14	8	0	0	64	21	481
2017	University certificate or diploma below the bachelor's level	32	27	13	13	13	0	2	60	26	62
2017	Bachelor's degree	23	42	14	15	6	0	0	65	21	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	44	13	11	4	0	0	72	15	1135
2011	Secondary or high school graduation certificate or equivalent or less	35	41	14	8	1	0	1	77	9	238
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	13	14	10	0	1	63	24	665
2011	University certificate or diploma below the bachelor's level	24	40	12	17	7	0	0	65	24	87
2011	Bachelor's degree	22	36	17	16	7	1	1	60	24	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	17	13	6	0	3	62	20	1391
2008	Secondary or high school graduation certificate or equivalent or less	40	37	10	8	3	0	1	79	11	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	38	14	14	8	1	1	64	22	701
2008	University certificate or diploma below the bachelor's level	19	43	15	19	3	0	1	63	22	79
2008	Bachelor's degree	25	43	14	12	4	0	1	69	17	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	42	15	8	3	0	4	72	12	1346

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	37	15	2	3	80	5	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	36	8	3	3	86	6	481
2017	University certificate or diploma below the bachelor's level	47	35	5	6	6	82	13	62
2017	Bachelor's degree	46	40	7	6	2	86	7	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	37	5	4	1	90	5	1134
2011	Secondary or high school graduation certificate or equivalent or less	48	36	12	3	1	85	4	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	33	10	2	3	85	5	667
2011	University certificate or diploma below the bachelor's level	45	49	2	2	1	94	3	87
2011	Bachelor's degree	53	32	6	7	3	85	9	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	36	5	4	1	90	5	1387
2008	Secondary or high school graduation certificate or equivalent or less	43	39	10	4	3	83	7	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	36	9	5	3	84	8	702
2008	University certificate or diploma below the bachelor's level	46	39	7	7	1	86	8	79
2008	Bachelor's degree	47	39	5	5	3	87	8	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	34	4	3	1	92	4	1345

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	37	9	3	1	87	4	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	34	6	3	1	90	4	480
2017	University certificate or diploma below the bachelor's level	52	31	5	5	8	83	13	62
2017	Bachelor's degree	53	35	5	6	2	87	8	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	34	4	4	1	91	5	1135
2011	Secondary or high school graduation certificate or equivalent or less	54	34	7	4	0	88	5	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	34	7	3	2	89	4	662
2011	University certificate or diploma below the bachelor's level	54	41	4	0	2	94	2	87
2011	Bachelor's degree	57	33	4	5	2	89	7	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	32	2	2	1	94	3	1392
2008	Secondary or high school graduation certificate or equivalent or less	45	42	6	4	3	87	7	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	37	6	4	2	88	6	702
2008	University certificate or diploma below the bachelor's level	51	36	3	9	1	87	10	79
2008	Bachelor's degree	50	38	5	4	2	89	6	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	31	3	2	1	94	3	1345

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	31	5	6	0	89	6	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	38	6	4	1	89	6	481
2017	University certificate or diploma below the bachelor's level	50	32	8	4	5	82	9	62
2017	Bachelor's degree	50	38	5	5	1	89	6	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	35	5	3	0	92	3	1132

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	23	11	11	3	1	0	76	14	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	31	15	6	4	1	1	75	10	481
2017	University certificate or diploma below the bachelor's level	40	26	13	10	9	2	0	67	20	62
2017	Bachelor's degree	41	34	13	8	4	1	0	76	12	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36	13	8	3	1	1	76	11	1130
2011	Secondary or high school graduation certificate or equivalent or less	50	33	10	4	2	0	1	84	6	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	11	7	5	1	1	77	13	662
2011	University certificate or diploma below the bachelor's level	45	28	13	9	5	0	0	73	14	87
2011	Bachelor's degree	43	38	8	8	3	1	0	82	10	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	13	8	6	0	1	72	14	1390

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	20	12	8	19	2	20	51	34	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	25	14	12	16	2	5	55	30	480
2017	University certificate or diploma below the bachelor's level	22	17	10	9	28	7	7	45	43	62
2017	Bachelor's degree	21	23	11	14	21	1	10	49	39	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	12	15	25	2	13	39	47	1134
2011	Secondary or high school graduation certificate or equivalent or less	26	24	12	11	16	2	10	57	30	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	23	12	12	16	2	6	56	31	662
2011	University certificate or diploma below the bachelor's level	30	26	12	11	17	0	4	59	29	87
2011	Bachelor's degree	22	21	9	15	21	2	10	49	40	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	18	10	13	30	3	13	37	51	1389
2008	Secondary or high school graduation certificate or equivalent or less	34	17	12	14	10	2	12	59	27	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	25	9	11	12	2	6	65	25	699
2008	University certificate or diploma below the bachelor's level	21	26	10	15	22	1	5	50	40	78
2008	Bachelor's degree	25	25	9	12	18	2	9	56	35	638
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	19	11	14	25	2	15	39	47	1342

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	46	13	3	2	82	5	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	43	12	7	2	79	10	480
2017	University certificate or diploma below the bachelor's level	38	42	6	8	6	80	14	62
2017	Bachelor's degree	35	46	10	6	3	81	9	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	46	8	6	2	84	8	1137
2011	Secondary or high school graduation certificate or equivalent or less	41	44	8	4	2	86	6	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	40	9	7	4	80	11	663
2011	University certificate or diploma below the bachelor's level	40	43	10	6	1	83	7	86
2011	Bachelor's degree	39	41	8	8	4	80	12	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	41	9	6	4	81	10	1393
2008	Secondary or high school graduation certificate or equivalent or less	39	39	11	7	4	79	10	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	10	6	5	80	11	700
2008	University certificate or diploma below the bachelor's level	42	41	9	5	2	83	8	79
2008	Bachelor's degree	38	43	9	7	3	81	10	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	42	7	4	2	87	6	1341

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	37	14	6	12	0	68	18	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	20	15	7	0	58	22	480
2017	University certificate or diploma below the bachelor's level	31	29	19	8	14	0	59	22	62
2017	Bachelor's degree	25	39	15	14	8	0	63	21	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	37	18	16	7	0	59	23	1138
2011	Secondary or high school graduation certificate or equivalent or less	22	44	19	8	6	0	66	15	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	37	17	16	13	0	55	28	668
2011	University certificate or diploma below the bachelor's level	22	32	17	21	7	1	54	29	87
2011	Bachelor's degree	21	40	13	17	8	0	62	25	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	39	16	16	11	0	57	27	1394

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	47	12	6	3	78	10	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	14	11	3	72	14	479
2017	University certificate or diploma below the bachelor's level	26	41	12	13	8	67	21	62
2017	Bachelor's degree	25	44	14	13	4	69	17	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	47	14	11	3	71	15	1137

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	38	13	3	1	0	83	4	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	13	4	3	0	80	7	481
2017	University certificate or diploma below the bachelor's level	31	47	11	5	5	2	79	10	62
2017	Bachelor's degree	34	46	10	8	2	0	80	10	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	44	11	6	3	0	80	9	1138
2011	Secondary or high school graduation certificate or equivalent or less	46	39	13	2	1	0	85	3	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	39	12	6	5	0	77	10	667
2011	University certificate or diploma below the bachelor's level	39	38	14	6	1	2	79	7	87
2011	Bachelor's degree	36	43	10	6	5	0	79	10	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40	10	7	5	1	77	12	1395
2008	Secondary or high school graduation certificate or equivalent or less	50	36	6	4	2	1	87	6	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	10	6	2	1	81	8	702
2008	University certificate or diploma below the bachelor's level	41	46	8	4	0	1	88	4	79
2008	Bachelor's degree	45	40	7	5	2	0	85	7	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	37	7	3	2	0	87	6	1345

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	35	13	10	6	70	16	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	17	7	7	69	15	480
2017	University certificate or diploma below the bachelor's level	29	32	19	6	14	61	20	62
2017	Bachelor's degree	27	45	14	8	5	72	14	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	44	14	10	5	71	15	1138

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	33	11	0	1	88	1	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	33	7	1	1	91	2	481
2017	University certificate or diploma below the bachelor's level	51	36	7	1	5	87	6	62
2017	Bachelor's degree	54	37	7	2	0	91	2	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	35	6	2	1	91	3	1133
2011	Secondary or high school graduation certificate or equivalent or less	72	24	4	0	0	96	0	236
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	26	4	2	1	93	3	664
2011	University certificate or diploma below the bachelor's level	58	34	7	0	1	92	1	87
2011	Bachelor's degree	63	28	6	3	1	90	3	615
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	29	5	2	1	92	3	1391

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	45	14	6	3	1	77	9	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	13	9	4	0	74	13	479
2017	University certificate or diploma below the bachelor's level	26	37	16	12	7	2	64	19	62
2017	Bachelor's degree	30	43	14	10	3	0	73	13	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	44	12	10	5	0	73	15	1134
2011	Secondary or high school graduation certificate or equivalent or less	43	35	12	6	3	0	78	9	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	40	12	10	7	0	71	16	664
2011	University certificate or diploma below the bachelor's level	28	40	14	14	5	0	68	18	87
2011	Bachelor's degree	32	42	11	9	6	0	74	15	615
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	11	13	9	0	67	22	1390

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	33	14	6	3	1	1	77	9	137
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	35	12	8	5	0	0	75	13	481
2017	University certificate or diploma below the bachelor's level	32	37	13	8	8	0	2	71	16	62
2017	Bachelor's degree	36	39	13	8	4	0	0	75	12	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	37	14	9	4	0	0	73	13	1132

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	39	13	5	4	0	0	78	9	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	40	15	8	5	0	0	72	13	480
2017	University certificate or diploma below the bachelor's level	31	30	19	13	8	0	0	61	21	62
2017	Bachelor's degree	30	40	15	10	4	0	1	70	14	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	40	16	12	6	0	1	66	18	1133
2011	Secondary or high school graduation certificate or equivalent or less	43	42	11	2	2	0	0	85	4	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	15	8	3	0	0	73	12	667
2011	University certificate or diploma below the bachelor's level	36	40	15	5	3	0	0	76	8	87
2011	Bachelor's degree	34	39	14	9	2	1	1	74	11	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	42	14	9	5	1	1	72	14	1388

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	33	12	4	1	0	83	5	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	34	12	5	1	0	81	6	480
2017	University certificate or diploma below the bachelor's level	44	39	5	1	10	2	84	11	62
2017	Bachelor's degree	45	39	8	5	3	0	85	7	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	41	10	5	1	0	84	6	1133
2011	Secondary or high school graduation certificate or equivalent or less	49	39	8	3	1	0	88	4	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	39	7	4	3	0	86	7	663
2011	University certificate or diploma below the bachelor's level	48	44	4	3	0	0	92	3	87
2011	Bachelor's degree	47	39	6	5	3	0	86	8	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	40	7	5	2	0	86	7	1393
2008	Secondary or high school graduation certificate or equivalent or less	47	38	8	5	2	0	86	7	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	38	7	4	3	0	87	7	703
2008	University certificate or diploma below the bachelor's level	40	48	5	5	2	0	88	7	79
2008	Bachelor's degree	47	39	6	5	2	0	87	7	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	38	6	3	1	0	90	4	1345

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	43	15	5	4	0	1	76	9	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	40	19	7	2	0	1	72	9	480
2017	University certificate or diploma below the bachelor's level	41	27	18	11	3	0	0	68	14	62
2017	Bachelor's degree	26	43	19	8	3	0	1	69	11	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	41	21	10	7	0	1	63	17	1135
2011	Secondary or high school graduation certificate or equivalent or less	37	37	18	5	3	0	0	74	8	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	37	20	7	3	0	1	70	10	667
2011	University certificate or diploma below the bachelor's level	31	41	17	9	1	0	0	72	11	87
2011	Bachelor's degree	29	43	17	8	3	0	0	72	11	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	20	13	9	1	1	58	22	1393
2008	Secondary or high school graduation certificate or equivalent or less	33	36	18	7	5	0	0	69	13	258
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	38	25	9	4	0	0	62	13	703
2008	University certificate or diploma below the bachelor's level	21	33	25	16	5	0	0	54	21	79
2008	Bachelor's degree	25	39	20	9	6	0	0	65	16	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	33	24	17	10	0	1	48	27	1345

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	22	40	15	9	0	6	26	32	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	29	36	15	8	1	2	23	40	479
2017	University certificate or diploma below the bachelor's level	14	17	34	24	3	2	7	30	33	62
2017	Bachelor's degree	8	30	36	16	6	0	3	23	40	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	25	39	15	8	1	2	23	37	1131
2011	Secondary or high school graduation certificate or equivalent or less	7	21	30	25	11	1	5	39	30	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	26	33	15	9	0	3	25	41	662
2011	University certificate or diploma below the bachelor's level	18	25	33	16	6	1	1	22	45	87
2011	Bachelor's degree	13	29	34	16	5	0	2	21	43	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	31	32	12	4	1	1	17	50	1386
2008	Secondary or high school graduation certificate or equivalent or less	8	19	35	24	11	0	4	36	28	258
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	28	35	16	7	1	3	24	40	701
2008	University certificate or diploma below the bachelor's level	11	28	35	12	12	0	1	25	40	79
2008	Bachelor's degree	7	25	37	21	8	1	2	30	32	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	24	37	21	7	0	3	30	32	1342

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	12	29	20	26	1	7	50	19	137
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	20	27	24	13	3	5	40	30	477
2017	University certificate or diploma below the bachelor's level	8	14	28	21	17	3	8	44	24	61
2017	Bachelor's degree	9	19	24	29	13	2	4	45	30	497
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	32	23	11	2	2	35	31	1127
2011	Secondary or high school graduation certificate or equivalent or less	10	17	28	22	16	1	7	41	29	237
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	30	18	15	2	4	35	33	661
2011	University certificate or diploma below the bachelor's level	19	20	23	23	9	2	2	34	42	87
2011	Bachelor's degree	17	27	25	17	11	1	2	29	45	611
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	25	14	6	2	2	21	53	1388
2008	Secondary or high school graduation certificate or equivalent or less	7	12	29	24	21	3	5	49	20	259
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	18	27	25	15	4	5	44	27	701
2008	University certificate or diploma below the bachelor's level	3	20	25	33	14	0	4	50	24	79
2008	Bachelor's degree	5	13	27	33	17	1	3	52	19	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	17	29	27	14	2	4	44	26	1344

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	20	26	22	15	2	7	40	31	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	26	29	16	7	2	3	25	45	481
2017	University certificate or diploma below the bachelor's level	20	31	20	14	5	0	10	21	57	62
2017	Bachelor's degree	15	27	28	15	9	2	4	25	45	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	27	29	13	5	2	3	19	51	1130
2011	Secondary or high school graduation certificate or equivalent or less	10	20	29	19	12	1	8	35	34	238
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	23	29	16	10	2	5	29	40	663
2011	University certificate or diploma below the bachelor's level	25	18	30	14	8	1	3	23	46	87
2011	Bachelor's degree	17	21	28	19	9	2	3	30	41	610
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	27	28	15	6	2	3	22	49	1387
2008	Secondary or high school graduation certificate or equivalent or less	14	22	25	18	14	1	5	35	39	257
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	21	29	19	10	1	5	31	38	697
2008	University certificate or diploma below the bachelor's level	16	27	27	18	9	1	1	27	45	79
2008	Bachelor's degree	11	20	30	23	12	1	3	36	33	639
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	24	30	18	9	1	4	29	40	1341

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	12	31	23	23	1	6	50	17	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	16	31	29	11	1	3	41	26	477
2017	University certificate or diploma below the bachelor's level	15	6	28	30	11	2	7	46	24	61
2017	Bachelor's degree	6	15	36	27	13	1	3	42	21	498
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	13	38	29	11	1	2	41	19	1128
2011	Secondary or high school graduation certificate or equivalent or less	3	12	26	31	21	1	6	56	17	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	13	33	30	13	0	3	44	21	663
2011	University certificate or diploma below the bachelor's level	8	20	31	28	11	0	1	40	29	87
2011	Bachelor's degree	6	14	33	31	14	1	2	45	21	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	15	35	27	10	1	3	39	25	1388
2008	Secondary or high school graduation certificate or equivalent or less	5	10	27	33	21	0	5	57	15	256
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	14	36	27	11	0	4	40	22	698
2008	University certificate or diploma below the bachelor's level	9	22	28	24	13	1	1	39	32	79
2008	Bachelor's degree	4	12	33	32	16	0	2	49	17	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	15	35	30	12	0	3	44	20	1340

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	19	20	21	21	1	8	47	31	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	24	29	20	10	1	3	32	38	479
2017	University certificate or diploma below the bachelor's level	18	17	25	9	16	2	13	30	41	62
2017	Bachelor's degree	12	25	30	17	12	1	4	31	38	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	23	31	20	10	1	3	31	37	1131
2011	Secondary or high school graduation certificate or equivalent or less	12	15	24	20	19	1	8	43	31	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	24	25	19	13	1	3	33	41	663
2011	University certificate or diploma below the bachelor's level	18	16	40	12	12	0	2	25	34	87
2011	Bachelor's degree	15	27	27	17	10	0	3	28	43	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	25	28	17	7	1	4	25	46	1388
2008	Secondary or high school graduation certificate or equivalent or less	12	16	27	21	18	1	6	42	30	259
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	24	31	19	12	1	5	32	35	698
2008	University certificate or diploma below the bachelor's level	13	30	27	15	10	1	4	26	46	79
2008	Bachelor's degree	10	21	27	24	15	1	3	40	32	639
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	24	29	19	11	1	4	32	37	1339

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	10	17	19	34	4	11	63	17	137
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	8	20	31	26	4	7	64	13	479
2017	University certificate or diploma below the bachelor's level	3	17	12	28	29	2	10	64	22	62
2017	Bachelor's degree	3	11	20	31	23	4	9	61	16	498
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	8	21	37	22	3	5	64	12	1128
2011	Secondary or high school graduation certificate or equivalent or less	3	10	20	25	26	2	14	61	16	238
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	9	20	29	27	3	8	64	14	662
2011	University certificate or diploma below the bachelor's level	4	5	26	36	24	2	3	64	9	86
2011	Bachelor's degree	4	7	21	34	25	2	7	66	12	610
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	9	23	33	21	3	7	59	15	1388
2008	Secondary or high school graduation certificate or equivalent or less	4	13	25	26	21	1	11	53	19	258
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	9	22	30	25	3	8	61	14	700
2008	University certificate or diploma below the bachelor's level	4	15	23	24	20	5	9	51	22	78
2008	Bachelor's degree	4	9	22	31	26	2	7	62	14	638
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	9	24	34	20	3	7	59	14	1339

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	19	33	15	16	3	8	35	28	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	27	29	16	8	3	4	26	43	479
2017	University certificate or diploma below the bachelor's level	19	23	29	14	8	0	7	24	44	62
2017	Bachelor's degree	16	25	32	12	7	3	5	20	45	497
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	29	30	11	5	1	2	16	52	1134

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	20	6	3	1	0	8	90	4	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	19	9	5	3	0	2	82	9	480
2017	University certificate or diploma below the bachelor's level	58	20	5	6	5	0	6	83	12	62
2017	Bachelor's degree	61	20	7	5	3	0	4	84	8	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	19	6	6	6	0	3	81	12	1138
2011	Secondary or high school graduation certificate or equivalent or less	63	17	6	6	2	1	5	85	9	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	16	5	6	5	0	5	82	12	667
2011	University certificate or diploma below the bachelor's level	67	17	9	2	2	0	2	86	5	87
2011	Bachelor's degree	61	14	6	7	5	0	7	80	13	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	15	5	5	6	0	4	83	11	1387
2008	Secondary or high school graduation certificate or equivalent or less	59	17	6	7	5	0	7	81	12	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	15	8	5	6	1	6	79	12	700
2008	University certificate or diploma below the bachelor's level	63	19	7	6	2	0	3	84	8	79
2008	Bachelor's degree	61	13	6	8	5	1	6	80	14	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	15	6	6	7	1	7	80	14	1342

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	22	15	11	7	3	15	59	22	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	22	9	8	4	2	58	18	478
2017	University certificate or diploma below the bachelor's level	21	30	10	10	16	8	5	59	30	62
2017	Bachelor's degree	22	32	17	10	8	6	4	60	21	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	32	19	9	7	6	4	60	18	1136

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	22	10	10	7	0	5	72	17	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	31	13	11	6	0	0	70	17	480
2017	University certificate or diploma below the bachelor's level	35	30	8	9	19	0	0	64	28	62
2017	Bachelor's degree	42	27	11	11	7	1	0	71	18	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	37	10	7	4	1	0	79	11	1137

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	33	10	8	3	1	7	77	11	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	37	15	12	5	1	1	68	17	479
2017	University certificate or diploma below the bachelor's level	34	36	9	8	8	3	2	73	17	61
2017	Bachelor's degree	34	38	10	10	4	3	1	75	15	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	40	9	8	3	1	1	79	12	1138
2011	Secondary or high school graduation certificate or equivalent or less	35	37	11	8	6	2	1	75	14	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	38	12	10	8	1	1	70	18	667
2011	University certificate or diploma below the bachelor's level	46	24	7	11	11	0	1	71	22	87
2011	Bachelor's degree	39	35	10	9	3	1	2	77	13	616
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38	10	7	4	1	1	78	11	1390
2008	Secondary or high school graduation certificate or equivalent or less	32	33	12	11	9	2	1	67	21	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	37	11	11	8	2	1	70	19	702
2008	University certificate or diploma below the bachelor's level	33	43	10	9	5	0	0	76	14	78
2008	Bachelor's degree	37	36	9	11	4	1	1	75	15	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38	10	10	3	1	1	77	13	1345

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	20	14	7	6	18	6	65	17	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	29	17	13	7	10	1	58	23	481
2017	University certificate or diploma below the bachelor's level	25	27	6	12	15	13	2	61	32	62
2017	Bachelor's degree	28	32	12	9	7	10	1	68	19	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	32	12	7	5	10	1	73	14	1136
2011	Secondary or high school graduation certificate or equivalent or less	32	31	11	11	6	7	2	69	19	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	31	13	10	9	8	2	64	22	665
2011	University certificate or diploma below the bachelor's level	30	26	15	10	13	2	4	59	24	86
2011	Bachelor's degree	39	28	12	8	5	6	2	72	15	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	31	12	7	4	6	1	75	13	1389
2008	Secondary or high school graduation certificate or equivalent or less	30	27	15	11	12	4	1	60	25	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	27	13	12	10	5	1	62	24	701
2008	University certificate or diploma below the bachelor's level	29	38	13	6	10	5	0	70	17	79
2008	Bachelor's degree	37	29	12	9	6	6	1	71	17	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	30	13	8	4	5	0	74	13	1346

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	20	14	19	7	19	7	47	35	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	19	22	16	15	14	2	37	37	481
2017	University certificate or diploma below the bachelor's level	12	13	12	20	19	18	5	33	51	62
2017	Bachelor's degree	11	20	18	17	13	20	2	39	38	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	20	21	18	10	20	3	36	37	1136

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	36	7	2	5	1	2	86	7	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	41	9	7	4	0	0	81	10	479
2017	University certificate or diploma below the bachelor's level	37	34	12	14	3	0	0	71	17	62
2017	Bachelor's degree	48	38	6	6	2	0	0	85	8	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	40	7	4	2	0	0	87	6	1135

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	30	13	7	6	1	1	74	12	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	34	18	8	5	0	0	69	13	481
2017	University certificate or diploma below the bachelor's level	38	27	11	16	8	0	0	66	24	62
2017	Bachelor's degree	37	38	12	10	4	0	0	75	13	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	40	13	9	6	1	0	72	15	1138
2011	Secondary or high school graduation certificate or equivalent or less	47	29	11	8	3	1	0	77	12	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	35	16	10	6	0	0	68	17	666
2011	University certificate or diploma below the bachelor's level	36	30	14	11	8	1	0	67	19	87
2011	Bachelor's degree	34	35	10	12	8	0	0	69	21	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	35	14	10	8	0	0	68	18	1391
2008	Secondary or high school graduation certificate or equivalent or less	39	31	11	12	6	0	0	70	19	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	13	9	10	1	0	68	18	702
2008	University certificate or diploma below the bachelor's level	25	41	10	16	8	0	0	66	24	79
2008	Bachelor's degree	31	36	12	10	9	1	1	68	20	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	36	14	12	9	0	1	65	21	1345

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	24	14	9	5	3	1	71	15	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	29	15	6	4	1	1	75	10	481
2017	University certificate or diploma below the bachelor's level	41	20	14	14	11	0	0	61	25	62
2017	Bachelor's degree	46	31	9	8	4	1	1	78	12	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	34	12	5	4	2	1	78	9	1136
2011	Secondary or high school graduation certificate or equivalent or less	49	30	9	6	4	1	1	80	10	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	33	13	7	8	2	0	72	15	665
2011	University certificate or diploma below the bachelor's level	37	34	11	12	3	3	0	73	15	87
2011	Bachelor's degree	45	30	10	8	6	0	0	76	14	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	30	13	8	6	1	0	73	14	1391
2008	Secondary or high school graduation certificate or equivalent or less	46	24	9	13	6	1	0	71	20	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	30	12	7	8	3	0	73	15	702
2008	University certificate or diploma below the bachelor's level	37	29	6	17	9	1	0	67	26	79
2008	Bachelor's degree	45	29	10	8	6	2	0	75	15	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	12	9	8	2	1	71	17	1345

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	30	8	8	4	1	1	79	13	137
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	32	14	9	5	1	0	73	14	479
2017	University certificate or diploma below the bachelor's level	35	29	8	16	12	0	0	64	28	62
2017	Bachelor's degree	38	37	9	10	4	1	0	76	14	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	11	8	5	1	1	76	13	1138
2011	Secondary or high school graduation certificate or equivalent or less	49	28	11	9	2	0	0	78	12	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	32	13	9	8	0	0	69	18	665
2011	University certificate or diploma below the bachelor's level	37	27	15	15	4	1	0	65	20	87
2011	Bachelor's degree	36	36	9	10	8	0	0	73	18	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	34	14	11	6	1	0	69	18	1388
2008	Secondary or high school graduation certificate or equivalent or less	40	28	10	13	9	0	0	69	22	259
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	11	12	10	1	0	66	22	702
2008	University certificate or diploma below the bachelor's level	31	38	8	11	13	0	0	69	24	79
2008	Bachelor's degree	36	33	11	12	8	0	0	68	20	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	12	12	8	0	0	67	21	1345

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	14	5	4	1	0	3	90	5	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	13	4	2	3	0	1	91	5	478
2017	University certificate or diploma below the bachelor's level	73	8	3	3	5	0	8	88	9	62
2017	Bachelor's degree	77	13	4	1	1	0	3	93	2	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	14	4	2	3	0	3	90	5	1134
2011	Secondary or high school graduation certificate or equivalent or less	82	10	4	0	1	1	3	95	1	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	13	4	2	5	0	4	89	7	663
2011	University certificate or diploma below the bachelor's level	77	10	5	3	1	1	2	90	5	87
2011	Bachelor's degree	73	10	5	3	3	0	6	88	7	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	11	3	3	4	0	5	89	8	1392
2008	Secondary or high school graduation certificate or equivalent or less	77	7	3	4	2	1	5	90	7	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	7	4	2	5	0	6	88	7	702
2008	University certificate or diploma below the bachelor's level	78	12	2	3	0	0	5	95	3	79
2008	Bachelor's degree	75	8	4	3	4	0	6	88	8	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	9	4	3	5	0	7	88	8	1344

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	21	5	3	9	6	7	80	15	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	26	11	5	6	4	4	77	12	480
2017	University certificate or diploma below the bachelor's level	36	23	8	7	15	9	2	66	26	62
2017	Bachelor's degree	44	22	10	7	5	5	6	74	14	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	26	9	5	3	5	4	80	10	1135
2011	Secondary or high school graduation certificate or equivalent or less	45	25	10	5	6	2	6	77	12	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	28	12	6	8	2	3	72	15	664
2011	University certificate or diploma below the bachelor's level	37	31	14	2	6	3	7	75	9	87
2011	Bachelor's degree	47	28	10	4	4	2	5	80	9	616
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	8	5	4	4	3	82	9	1389

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	25	10	1	4	1	1	84	6	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	26	8	6	5	1	0	82	11	481
2017	University certificate or diploma below the bachelor's level	49	20	9	11	9	2	0	70	21	62
2017	Bachelor's degree	51	28	9	8	4	1	0	79	12	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	31	10	5	3	1	0	81	8	1138

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	20	11	6	3	1	1	80	9	137
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	26	11	4	4	1	0	81	8	481
2017	University certificate or diploma below the bachelor's level	46	20	16	10	9	0	0	66	19	62
2017	Bachelor's degree	50	28	9	6	5	2	0	80	11	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	12	5	4	2	0	79	9	1137

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	24	11	6	5	0	1	78	11	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	25	11	6	5	1	1	78	11	481
2017	University certificate or diploma below the bachelor's level	46	17	9	19	9	0	0	63	28	62
2017	Bachelor's degree	48	29	9	9	4	1	0	78	13	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	31	12	7	5	0	0	76	12	1135

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	22	12	0	12	0	0	75	12	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	30	25	2	0	0	4	72	2	53
2017	Bachelor's degree	31	41	11	11	1	1	3	76	13	86
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	37	19	12	6	3	5	60	19	266

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	27	16	6	3	12	1	71	10	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	32	21	8	6	6	0	63	15	481
2017	University certificate or diploma below the bachelor's level	25	33	10	9	11	12	0	66	23	62
2017	Bachelor's degree	32	29	16	9	4	10	1	68	14	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35	17	7	4	11	0	68	13	1137
2011	Secondary or high school graduation certificate or equivalent or less	29	28	21	8	5	8	1	62	14	238
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	31	21	12	11	8	1	53	24	664
2011	University certificate or diploma below the bachelor's level	15	23	24	9	15	14	0	44	28	86
2011	Bachelor's degree	22	28	21	9	10	10	1	56	21	615
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	28	20	11	11	9	1	53	25	1388

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	34	17	11	3	7	1	67	14	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	30	23	13	9	2	0	54	22	481
2017	University certificate or diploma below the bachelor's level	22	31	25	5	9	7	2	58	15	62
2017	Bachelor's degree	24	34	19	14	6	3	0	60	20	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	36	20	11	10	4	0	57	22	1136
2011	Secondary or high school graduation certificate or equivalent or less	22	31	21	12	10	3	0	55	24	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	19	18	19	2	0	42	38	665
2011	University certificate or diploma below the bachelor's level	15	23	27	8	25	1	0	38	34	86
2011	Bachelor's degree	17	26	20	15	20	2	0	44	36	616
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	25	19	18	24	2	0	38	43	1391
2008	Secondary or high school graduation certificate or equivalent or less	27	32	17	11	10	2	0	61	21	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	32	19	13	13	2	0	54	26	702
2008	University certificate or diploma below the bachelor's level	18	35	18	10	15	4	0	55	27	79
2008	Bachelor's degree	22	32	18	14	11	2	0	55	26	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	32	16	14	13	3	0	55	28	1344

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	38	16	13	3	13	1	63	19	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	29	14	10	5	0	44	25	481
2017	University certificate or diploma below the bachelor's level	17	17	31	12	9	13	0	39	25	62
2017	Bachelor's degree	15	29	23	19	7	6	1	47	28	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	31	24	17	11	8	0	44	30	1138
2011	Secondary or high school graduation certificate or equivalent or less	15	26	24	21	6	7	0	44	30	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	27	21	22	14	7	0	38	39	665
2011	University certificate or diploma below the bachelor's level	9	26	18	23	18	6	0	37	44	87
2011	Bachelor's degree	8	29	21	21	16	5	0	39	39	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	22	22	21	6	0	32	45	1388
2008	Secondary or high school graduation certificate or equivalent or less	15	32	15	22	9	7	1	50	34	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	32	22	17	12	7	1	45	31	701
2008	University certificate or diploma below the bachelor's level	11	37	14	20	13	4	0	50	35	79
2008	Bachelor's degree	11	31	19	21	11	6	0	46	34	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	32	20	20	11	6	0	46	33	1343

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	33	18	9	8	10	1	61	18	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	24	25	13	12	5	0	47	27	481
2017	University certificate or diploma below the bachelor's level	16	26	17	11	17	13	0	48	32	62
2017	Bachelor's degree	17	33	17	15	9	9	0	55	26	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	32	21	12	9	9	0	53	23	1137
2011	Secondary or high school graduation certificate or equivalent or less	16	31	20	16	10	8	0	50	28	242
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	27	17	17	17	9	0	44	37	667
2011	University certificate or diploma below the bachelor's level	13	27	15	21	17	8	0	42	41	87
2011	Bachelor's degree	13	25	19	19	18	7	0	40	40	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	26	18	17	19	10	0	40	40	1389
2008	Secondary or high school graduation certificate or equivalent or less	20	29	18	13	14	6	1	52	29	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	26	20	15	15	10	0	45	33	702
2008	University certificate or diploma below the bachelor's level	7	33	23	15	16	6	0	43	33	79
2008	Bachelor's degree	16	29	20	16	11	8	0	48	30	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30	19	14	12	8	0	51	28	1345

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	34	18	11	10	8	1	59	22	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	28	24	20	13	3	0	42	34	480
2017	University certificate or diploma below the bachelor's level	13	38	16	16	14	4	0	53	31	62
2017	Bachelor's degree	13	32	20	20	11	3	0	46	33	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	35	22	18	11	3	0	46	31	1134
2011	Secondary or high school graduation certificate or equivalent or less	16	28	20	19	11	4	0	47	32	242
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	29	19	23	16	2	0	39	41	666
2011	University certificate or diploma below the bachelor's level	13	29	12	23	23	1	0	42	46	87
2011	Bachelor's degree	10	25	17	25	21	3	0	36	47	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	25	17	23	23	2	0	35	47	1387
2008	Secondary or high school graduation certificate or equivalent or less	16	32	16	21	11	4	0	50	34	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	33	20	22	13	3	0	44	36	701
2008	University certificate or diploma below the bachelor's level	9	33	15	21	18	5	0	44	40	79
2008	Bachelor's degree	14	35	15	22	12	3	0	50	35	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	35	17	20	12	3	0	50	33	1344

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	35	24	4	4	4	1	67	8	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	40	21	15	4	1	0	60	19	480
2017	University certificate or diploma below the bachelor's level	23	42	13	11	6	5	0	68	18	62
2017	Bachelor's degree	19	42	19	14	6	1	0	61	20	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	43	21	12	7	0	0	60	19	1134
2011	Secondary or high school graduation certificate or equivalent or less	30	40	14	7	7	2	0	72	14	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	39	18	13	10	1	0	58	24	668
2011	University certificate or diploma below the bachelor's level	25	29	16	17	13	0	0	54	30	87
2011	Bachelor's degree	21	35	14	16	14	1	0	56	30	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	34	16	19	15	1	0	49	34	1391

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	35	13	3	2	9	3	80	5	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	44	19	3	1	4	2	75	4	481
2017	University certificate or diploma below the bachelor's level	37	42	13	0	3	5	0	83	3	62
2017	Bachelor's degree	38	39	14	3	1	4	0	81	4	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	43	11	3	2	2	1	84	5	1134
2011	Secondary or high school graduation certificate or equivalent or less	35	32	20	4	0	6	3	74	5	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	38	19	4	3	6	2	71	8	666
2011	University certificate or diploma below the bachelor's level	35	37	15	5	2	5	1	77	7	87
2011	Bachelor's degree	37	37	14	4	2	3	2	79	7	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	14	4	3	4	0	78	8	1386

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	28	13	9	4	8	2	70	15	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	30	20	12	4	5	1	63	16	480
2017	University certificate or diploma below the bachelor's level	23	34	17	14	11	1	0	58	25	62
2017	Bachelor's degree	33	32	12	12	5	6	1	69	18	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	16	10	5	4	1	67	16	1133
2011	Secondary or high school graduation certificate or equivalent or less	37	30	13	9	5	4	2	71	15	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	28	16	12	10	5	1	60	23	668
2011	University certificate or diploma below the bachelor's level	27	28	16	12	7	7	3	62	20	87
2011	Bachelor's degree	31	28	15	11	6	6	3	65	19	616
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	32	15	11	7	5	2	64	20	1388
2008	Secondary or high school graduation certificate or equivalent or less	30	34	14	11	6	4	1	68	18	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	32	14	12	10	4	2	61	24	702
2008	University certificate or diploma below the bachelor's level	22	34	17	9	10	6	1	61	21	79
2008	Bachelor's degree	29	31	15	13	6	5	2	64	20	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	13	13	8	4	2	63	23	1345

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	23	26	13	4	11	3	50	19	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	24	30	15	8	9	2	41	26	481
2017	University certificate or diploma below the bachelor's level	11	37	18	16	8	12	0	54	27	61
2017	Bachelor's degree	16	27	25	15	7	8	2	48	24	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	32	26	15	7	6	1	49	24	1134
2011	Secondary or high school graduation certificate or equivalent or less	15	26	30	11	7	7	5	47	19	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	27	28	14	9	8	2	43	26	664
2011	University certificate or diploma below the bachelor's level	16	18	29	16	8	11	1	39	28	86
2011	Bachelor's degree	13	37	21	13	8	5	2	54	23	616
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	35	20	13	9	6	1	54	24	1385

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	22	20	12	12	18	2	45	29	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	20	25	12	14	12	1	40	31	480
2017	University certificate or diploma below the bachelor's level	14	11	17	17	31	8	2	28	53	62
2017	Bachelor's degree	13	21	18	17	11	18	3	42	35	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	22	16	13	16	3	37	35	1133
2011	Secondary or high school graduation certificate or equivalent or less	19	19	18	19	14	10	2	43	37	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	21	19	18	19	10	1	37	42	665
2011	University certificate or diploma below the bachelor's level	11	20	25	15	19	7	3	34	38	86
2011	Bachelor's degree	12	21	20	16	15	14	3	39	37	615
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	17	21	17	16	14	4	33	41	1390

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	20	6	3	1	1	6	90	3	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	22	10	7	2	1	3	80	9	479
2017	University certificate or diploma below the bachelor's level	51	21	14	10	2	0	2	74	12	61
2017	Bachelor's degree	55	22	10	6	2	2	3	82	8	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	25	11	6	4	2	4	77	11	1135

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	18	7	0	0	2	4	92	0	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	29	8	3	1	2	1	88	4	481
2017	University certificate or diploma below the bachelor's level	52	27	8	3	5	2	3	83	9	61
2017	Bachelor's degree	60	22	6	3	1	4	3	89	4	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	24	7	3	2	4	3	87	5	1134
2011	Secondary or high school graduation certificate or equivalent or less	70	17	5	2	1	2	3	91	4	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	18	10	5	2	4	6	80	8	665
2011	University certificate or diploma below the bachelor's level	58	21	12	1	0	2	6	86	1	87
2011	Bachelor's degree	56	18	9	4	1	5	7	84	6	611
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	20	10	3	2	3	10	82	6	1392
2008	Secondary or high school graduation certificate or equivalent or less	70	16	6	1	1	3	3	91	2	258
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	19	11	3	3	4	5	82	6	702
2008	University certificate or diploma below the bachelor's level	51	24	16	0	0	1	8	82	0	79
2008	Bachelor's degree	60	16	10	3	1	3	6	84	5	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	20	9	2	2	2	8	84	5	1346

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	29	13	12	7	9	3	65	21	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	33	21	13	14	2	0	52	27	479
2017	University certificate or diploma below the bachelor's level	19	21	20	12	22	5	0	42	37	62
2017	Bachelor's degree	16	37	16	17	12	2	0	54	30	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	33	20	17	12	2	0	49	30	1135
2011	Secondary or high school graduation certificate or equivalent or less	25	33	17	15	6	2	2	60	23	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	29	19	19	16	2	0	45	36	666
2011	University certificate or diploma below the bachelor's level	18	33	17	19	12	1	0	52	31	86
2011	Bachelor's degree	15	27	18	20	18	2	0	43	39	610
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	31	19	18	17	2	0	45	35	1392
2008	Secondary or high school graduation certificate or equivalent or less	24	36	16	15	7	3	0	61	22	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	31	19	16	14	2	0	50	30	701
2008	University certificate or diploma below the bachelor's level	13	34	11	25	17	0	0	46	42	79
2008	Bachelor's degree	21	32	19	16	11	1	0	54	27	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	37	17	13	8	1	0	61	22	1344

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	19	17	15	19	6	13	37	42	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	22	16	16	26	4	2	39	44	480
2017	University certificate or diploma below the bachelor's level	16	17	9	11	36	9	2	37	53	62
2017	Bachelor's degree	14	26	14	20	22	3	1	42	44	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	29	16	17	17	3	1	47	36	1136
2011	Secondary or high school graduation certificate or equivalent or less	13	17	16	19	26	2	6	33	50	238
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	19	15	18	35	2	2	28	56	662
2011	University certificate or diploma below the bachelor's level	12	17	22	23	23	2	0	30	47	87
2011	Bachelor's degree	10	17	15	24	30	1	3	28	56	611
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	25	16	16	23	3	2	42	41	1391
2008	Secondary or high school graduation certificate or equivalent or less	10	18	19	21	25	2	4	30	49	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	21	18	21	29	2	2	30	52	702
2008	University certificate or diploma below the bachelor's level	8	29	11	18	30	1	4	38	50	79
2008	Bachelor's degree	11	25	14	22	23	2	2	38	47	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	15	15	16	2	1	53	32	1342

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	36	21	9	6	6	1	61	16	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	37	22	10	4	4	0	62	15	481
2017	University certificate or diploma below the bachelor's level	24	18	29	11	8	10	0	47	21	62
2017	Bachelor's degree	20	43	18	12	4	4	0	65	16	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	41	21	11	5	3	0	62	16	1136

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	23	17	2	2	8	4	76	5	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	33	19	4	2	4	1	74	6	480
2017	University certificate or diploma below the bachelor's level	36	29	19	5	7	5	0	68	12	61
2017	Bachelor's degree	35	37	15	4	3	6	0	76	8	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	37	17	4	2	6	0	75	7	1132

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	32	10	2	1	1	3	86	4	137
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	14	4	2	2	0	80	6	480
2017	University certificate or diploma below the bachelor's level	30	37	23	3	5	2	0	69	8	60
2017	Bachelor's degree	38	44	10	4	1	2	0	85	5	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	44	12	4	2	2	0	82	6	1134
2011	Secondary or high school graduation certificate or equivalent or less	38	37	16	3	3	3	0	78	6	242
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	18	7	4	2	0	71	11	664
2011	University certificate or diploma below the bachelor's level	31	38	21	3	6	1	0	70	9	87
2011	Bachelor's degree	36	38	14	6	3	3	0	76	9	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	39	16	7	5	3	0	71	12	1389

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	31	10	3	1	0	1	86	5	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	40	9	3	2	0	0	85	6	481
2017	University certificate or diploma below the bachelor's level	33	34	17	6	10	0	0	67	16	62
2017	Bachelor's degree	48	40	5	4	2	1	0	89	6	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	40	8	5	2	0	0	86	7	1136
2011	Secondary or high school graduation certificate or equivalent or less	43	37	12	5	2	1	0	81	7	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	14	7	5	0	0	74	12	667
2011	University certificate or diploma below the bachelor's level	41	31	17	5	6	1	0	72	11	86
2011	Bachelor's degree	38	39	13	5	4	0	0	77	9	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	14	8	7	0	0	71	15	1389
2008	Secondary or high school graduation certificate or equivalent or less	44	36	8	9	3	0	0	79	13	259
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	39	14	7	5	0	0	75	12	701
2008	University certificate or diploma below the bachelor's level	29	46	11	9	5	0	0	75	14	79
2008	Bachelor's degree	41	38	9	7	4	1	0	80	11	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38	12	8	4	1	0	76	12	1346

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	29	15	7	3	1	1	74	11	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	34	15	7	4	1	0	73	12	480
2017	University certificate or diploma below the bachelor's level	31	29	20	11	8	0	0	61	19	62
2017	Bachelor's degree	40	34	14	7	4	1	0	75	11	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	37	16	8	4	0	0	72	13	1136
2011	Secondary or high school graduation certificate or equivalent or less	37	33	18	8	3	0	0	71	11	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	35	16	11	8	1	0	66	19	667
2011	University certificate or diploma below the bachelor's level	29	31	25	8	7	1	0	60	15	87
2011	Bachelor's degree	31	32	16	14	7	0	0	63	21	612
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	35	20	12	11	1	0	56	23	1391

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	27	14	7	3	1	1	75	10	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	34	18	9	4	0	0	70	13	479
2017	University certificate or diploma below the bachelor's level	34	23	22	11	8	2	0	59	19	62
2017	Bachelor's degree	35	38	15	8	3	0	0	74	11	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	41	14	11	5	0	0	71	15	1137
2011	Secondary or high school graduation certificate or equivalent or less	34	39	18	6	3	0	0	74	8	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	34	17	15	7	0	0	61	22	665
2011	University certificate or diploma below the bachelor's level	23	32	22	14	7	1	0	56	22	86
2011	Bachelor's degree	26	35	15	16	7	0	0	61	23	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	17	16	12	1	0	54	29	1389
2008	Secondary or high school graduation certificate or equivalent or less	34	42	11	9	3	0	0	77	12	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	40	15	8	5	0	0	72	13	702
2008	University certificate or diploma below the bachelor's level	27	42	17	10	2	1	0	71	13	79
2008	Bachelor's degree	35	40	10	10	5	0	0	75	15	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	39	14	10	4	0	0	72	14	1345

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	25	16	8	5	5	1	70	13	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	23	17	10	7	4	1	65	18	481
2017	University certificate or diploma below the bachelor's level	29	30	16	3	16	7	0	62	21	60
2017	Bachelor's degree	39	28	14	8	5	5	1	71	14	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	29	18	8	5	4	1	68	14	1137
2011	Secondary or high school graduation certificate or equivalent or less	45	25	13	9	5	3	0	72	14	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	27	17	11	9	5	0	60	22	667
2011	University certificate or diploma below the bachelor's level	29	35	18	7	4	7	0	69	12	87
2011	Bachelor's degree	34	27	15	11	9	4	1	64	21	614
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	29	16	11	10	5	2	60	22	1391
2008	Secondary or high school graduation certificate or equivalent or less	38	29	12	12	4	4	1	71	17	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	32	13	11	8	4	0	66	21	701
2008	University certificate or diploma below the bachelor's level	27	29	26	3	11	3	1	59	14	79
2008	Bachelor's degree	34	30	12	10	8	5	1	68	19	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	28	17	9	5	5	1	67	15	1343

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	35	29	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	53	33	480
2017	University certificate or diploma below the bachelor's level	25	46	29	62
2017	Bachelor's degree	16	57	27	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	59	28	1137
2011	Secondary or high school graduation certificate or equivalent or less	19	54	27	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	53	32	668
2011	University certificate or diploma below the bachelor's level	17	54	29	87
2011	Bachelor's degree	18	51	30	615
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	49	35	1392

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	9	9	0	54	0	44
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	25	25	7	6	4	69
2017	University certificate or diploma below the bachelor's level	14	20	21	20	24	0	13
2017	Bachelor's degree	28	21	29	9	6	8	78
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	13	11	30	6	8	150
2011	Secondary or high school graduation certificate or equivalent or less	39	10	21	7	9999	24	46
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	16	32	11	9999	14	101
2011	University certificate or diploma below the bachelor's level	32	6	34	21	9999	7	15
2011	Bachelor's degree	27	12	31	14	9999	16	118
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	9	21	34	9999	18	219

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	90	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	480
2017	University certificate or diploma below the bachelor's level	25	75	62
2017	Bachelor's degree	12	88	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	1136

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	66
2017	University certificate or diploma below the bachelor's level	74	16
2017	Bachelor's degree	64	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	117

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	66
2017	University certificate or diploma below the bachelor's level	51	16
2017	Bachelor's degree	50	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	117

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	117

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66
2017	University certificate or diploma below the bachelor's level	16
2017	Bachelor's degree	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	117

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	16
2017	Bachelor's degree	10	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	117

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	66
2017	University certificate or diploma below the bachelor's level	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	117

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14
2017	University certificate or diploma below the bachelor's level	16
2017	Bachelor's degree	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	117

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	66
2017	University certificate or diploma below the bachelor's level	38	16
2017	Bachelor's degree	43	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	118

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	66
2017	University certificate or diploma below the bachelor's level	50	16
2017	Bachelor's degree	33	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	118

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	66
2017	University certificate or diploma below the bachelor's level	64	16
2017	Bachelor's degree	33	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	118

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	66
2017	University certificate or diploma below the bachelor's level	57	16
2017	Bachelor's degree	42	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	118

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	66
2017	University certificate or diploma below the bachelor's level	44	16
2017	Bachelor's degree	22	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	118

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	66
2017	University certificate or diploma below the bachelor's level	75	16
2017	Bachelor's degree	51	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	118

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	66
2017	University certificate or diploma below the bachelor's level	32	16
2017	Bachelor's degree	25	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	118

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	118

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	16	59

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	66
2017	Bachelor's degree	14	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	118

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	66
2017	University certificate or diploma below the bachelor's level	56	16
2017	Bachelor's degree	37	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	118

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	66
2017	University certificate or diploma below the bachelor's level	32	16
2017	Bachelor's degree	23	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	118

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	66
2017	Bachelor's degree	11	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	118

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	66
2017	University certificate or diploma below the bachelor's level	56	16
2017	Bachelor's degree	44	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	118

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	66
2017	Bachelor's degree	27	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	118

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	66
2017	University certificate or diploma below the bachelor's level	32	16
2017	Bachelor's degree	10	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	118

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	66
2017	University certificate or diploma below the bachelor's level	32	16
2017	Bachelor's degree	17	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	118

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	118

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	66
2017	Bachelor's degree	0	59

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	66
2017	Bachelor's degree	11	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	118

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	12	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	118

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	66
2017	University certificate or diploma below the bachelor's level	37	16
2017	Bachelor's degree	30	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	118

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	61
2017	University certificate or diploma below the bachelor's level	0	15
2017	Bachelor's degree	15	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	113

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	61
2017	Bachelor's degree	22	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	113

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	61
2017	University certificate or diploma below the bachelor's level	0	15
2017	Bachelor's degree	12	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	113

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	61
2017	Bachelor's degree	12	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	113

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	61
2017	Bachelor's degree	15	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	113

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	15

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	61
2017	Bachelor's degree	8	59

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	61
2017	Bachelor's degree	15	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	113

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	61
2017	Bachelor's degree	17	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	113

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	61
2017	Bachelor's degree	30	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	113

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	61
2017	Bachelor's degree	8	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	113

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	61
2017	University certificate or diploma below the bachelor's level	74	15
2017	Bachelor's degree	41	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	113

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2017	University certificate or diploma below the bachelor's level	0	15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	61
2017	University certificate or diploma below the bachelor's level	35	15
2017	Bachelor's degree	40	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	113

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61
2017	University certificate or diploma below the bachelor's level	15

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	61
2017	Bachelor's degree	18	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	113

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	94	6	66
2017	University certificate or diploma below the bachelor's level	93	7	16
2017	Bachelor's degree	98	2	59
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	97	3	118

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	12	22	3	1	33	9	56	7	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	16	24	5	4	27	6	49	15	481
2017	University certificate or diploma below the bachelor's level	17	7	21	9	12	27	7	37	32	62
2017	Bachelor's degree	11	15	16	6	5	37	10	50	20	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	18	5	3	35	11	52	15	1138

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	22	21	4	1	13	4	69	6	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	29	23	4	3	12	1	65	9	480
2017	University certificate or diploma below the bachelor's level	30	16	19	9	12	13	0	53	25	62
2017	Bachelor's degree	25	33	17	6	4	14	2	68	11	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	19	6	3	15	1	66	11	1137
2011	Secondary or high school graduation certificate or equivalent or less	35	30	20	6	1	7	0	71	8	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	29	19	8	6	9	0	65	15	662
2011	University certificate or diploma below the bachelor's level	22	31	30	3	7	7	0	57	10	86
2011	Bachelor's degree	29	34	18	5	3	11	1	71	9	616
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33	18	5	4	11	1	69	10	1387

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	45	11	6	5	6	4	75	13	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	49	18	5	1	3	2	74	7	481
2017	University certificate or diploma below the bachelor's level	22	41	12	13	4	2	6	68	19	62
2017	Bachelor's degree	18	50	11	10	2	4	5	74	13	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	49	13	9	3	2	5	73	13	1138
2011	Secondary or high school graduation certificate or equivalent or less	37	44	11	4	1	1	3	85	5	242
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	53	9	5	1	2	1	84	6	666
2011	University certificate or diploma below the bachelor's level	21	56	11	6	0	1	5	83	6	87
2011	Bachelor's degree	20	53	10	7	2	1	7	80	9	611
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	50	11	8	1	1	5	78	10	1390
2008	Secondary or high school graduation certificate or equivalent or less	34	46	9	3	1	4	3	86	4	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	53	11	5	1	2	2	82	6	703
2008	University certificate or diploma below the bachelor's level	29	45	9	4	3	1	9	82	7	79
2008	Bachelor's degree	24	48	11	8	3	1	6	77	11	641
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	50	13	7	3	2	5	75	10	1345

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	16	24	5	6	27	14	40	20	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	19	32	11	4	23	4	35	20	480
2017	University certificate or diploma below the bachelor's level	6	18	24	8	9	28	7	37	26	62
2017	Bachelor's degree	5	16	25	9	6	32	7	34	25	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	22	24	10	6	28	5	41	23	1135
2011	Secondary or high school graduation certificate or equivalent or less	12	24	28	8	4	18	7	47	16	241
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	25	25	11	9	16	5	43	26	666
2011	University certificate or diploma below the bachelor's level	6	24	32	12	9	12	5	36	25	87
2011	Bachelor's degree	7	23	24	12	6	20	8	42	25	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	23	14	7	21	5	41	27	1388

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	19	17	6	1	15	6	70	8	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	17	4	1	12	1	75	6	481
2017	University certificate or diploma below the bachelor's level	30	17	15	11	5	16	6	60	20	62
2017	Bachelor's degree	27	31	14	5	1	18	5	75	7	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33	14	5	2	14	6	75	8	1138
2011	Secondary or high school graduation certificate or equivalent or less	40	30	11	5	2	8	4	79	8	242
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	33	14	6	2	9	1	77	8	667
2011	University certificate or diploma below the bachelor's level	28	37	15	5	2	7	6	75	8	87
2011	Bachelor's degree	34	29	14	4	2	9	8	76	7	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	32	13	4	2	11	5	77	8	1392
2008	Secondary or high school graduation certificate or equivalent or less	39	33	13	2	1	10	3	82	3	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	36	16	4	2	8	2	76	7	702
2008	University certificate or diploma below the bachelor's level	17	43	12	4	8	8	7	72	14	79
2008	Bachelor's degree	33	33	11	4	2	10	6	80	7	640
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	34	14	5	2	12	6	76	8	1344

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	22	21	6	1	17	7	64	9	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	22	7	1	13	1	66	9	480
2017	University certificate or diploma below the bachelor's level	25	18	23	6	5	18	6	56	14	62
2017	Bachelor's degree	23	29	15	5	3	21	5	70	10	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	31	16	6	2	17	5	69	10	1136
2011	Secondary or high school graduation certificate or equivalent or less	33	30	15	5	3	9	4	73	9	240
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	32	18	7	4	13	1	67	12	665
2011	University certificate or diploma below the bachelor's level	21	34	21	7	2	8	6	65	11	87
2011	Bachelor's degree	24	33	15	5	3	13	8	72	10	613
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	32	15	6	5	14	5	68	13	1391
2008	Secondary or high school graduation certificate or equivalent or less	40	26	14	6	3	9	3	74	10	260
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	17	8	6	6	2	67	15	701
2008	University certificate or diploma below the bachelor's level	18	40	12	8	11	7	4	65	21	79
2008	Bachelor's degree	31	31	14	6	5	7	6	72	13	642
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	30	14	8	4	9	5	70	13	1345

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	97	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	97	480
2017	University certificate or diploma below the bachelor's level	8	92	62
2017	Bachelor's degree	6	94	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	95	1137

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	38	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	53

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	15
2017	Bachelor's degree	90	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	87	53

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2017	Bachelor's degree	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	15

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	15
2017	Bachelor's degree	0	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	53

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	53

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	52

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	21	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	52

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	15

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	52

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	52

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	15
2017	Bachelor's degree	0	28

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2017	Bachelor's degree	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	52

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	52

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	17	28

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2017	Bachelor's degree	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	52

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	29	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	53

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	21	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	53

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	21	28

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	15
2017	Bachelor's degree	25	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	53

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	28

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	28

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	53

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	15
2017	Bachelor's degree	43	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	53

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14
2017	Bachelor's degree	0	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	50

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	50

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	28

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	22	28

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	50

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	14
2017	Bachelor's degree	43	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	50

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	50

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	14
2017	Bachelor's degree	43	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	50

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	50

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	14
2017	Bachelor's degree	75	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	50

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	50

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	86	14	15
2017	Bachelor's degree	93	7	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	98	2	53

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	11	24	1	1	38	7	53	4	137
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	15	27	1	2	34	6	49	6	481
2017	University certificate or diploma below the bachelor's level	19	14	20	3	0	34	10	58	5	62
2017	Bachelor's degree	11	16	17	2	3	42	9	56	10	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	14	18	3	2	41	10	55	9	1136

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	18	20	1	2	22	3	70	4	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	25	24	2	2	17	1	66	4	480
2017	University certificate or diploma below the bachelor's level	25	25	17	5	1	22	3	68	8	62
2017	Bachelor's degree	23	34	18	3	2	17	2	71	6	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	17	5	2	20	1	70	8	1136
2011	Secondary or high school graduation certificate or equivalent or less	43	29	14	2	1	12	0	81	3	239
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	17	3	2	11	0	75	6	667
2011	University certificate or diploma below the bachelor's level	25	42	18	5	0	10	0	75	5	87
2011	Bachelor's degree	34	35	16	2	1	11	1	78	4	615
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	34	17	3	2	12	1	75	5	1392

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	32	13	11	6	0	3	69	17	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	29	14	8	5	0	2	73	13	479
2017	University certificate or diploma below the bachelor's level	38	27	23	5	6	0	2	66	11	62
2017	Bachelor's degree	42	32	13	6	5	0	2	76	11	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	30	14	7	3	1	1	76	10	1134

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	24	25	16	10	1	50	25	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	30	28	13	8	0	52	21	480
2017	University certificate or diploma below the bachelor's level	21	26	28	17	4	3	49	22	62
2017	Bachelor's degree	13	28	30	17	11	1	42	28	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	29	27	18	10	0	44	29	1136

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	32	14	12	3	3	70	16	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	32	20	14	7	1	59	20	478
2017	University certificate or diploma below the bachelor's level	28	29	19	14	6	3	60	21	62
2017	Bachelor's degree	22	29	25	14	8	2	52	23	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	25	13	5	2	56	18	1132

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	28	10	12	13	1	1	64	26	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	28	18	17	12	0	1	52	29	481
2017	University certificate or diploma below the bachelor's level	35	11	21	18	11	0	5	48	30	62
2017	Bachelor's degree	16	26	25	17	13	1	2	43	31	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	26	26	20	13	1	1	40	34	1135

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	18	9	5	1	0	13	83	7	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	27	9	5	3	0	6	82	8	479
2017	University certificate or diploma below the bachelor's level	53	24	12	3	3	0	5	82	6	62
2017	Bachelor's degree	34	30	16	7	5	0	7	69	13	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	33	20	9	5	1	3	65	15	1137

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	25	19	10	3	1	67	13	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	33	17	6	4	0	72	10	477
2017	University certificate or diploma below the bachelor's level	35	32	23	5	4	2	68	9	62
2017	Bachelor's degree	31	31	19	11	7	1	62	19	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	34	24	12	5	1	58	18	1135

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	29	16	9	3	1	3	70	13	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	34	19	9	3	1	2	68	12	477
2017	University certificate or diploma below the bachelor's level	31	28	20	13	6	0	2	61	19	62
2017	Bachelor's degree	23	33	24	12	5	1	1	57	18	498
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	34	24	14	7	1	1	54	21	1137

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	36	23	9	4	1	2	62	14	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	32	26	14	5	0	1	54	19	475
2017	University certificate or diploma below the bachelor's level	14	38	18	20	8	0	2	53	28	62
2017	Bachelor's degree	16	27	29	18	8	0	1	44	26	498
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	31	26	18	11	1	0	45	29	1137

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	29	19	5	5	0	3	70	11	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	20	11	6	0	1	63	17	477
2017	University certificate or diploma below the bachelor's level	22	44	11	13	9	0	2	67	22	62
2017	Bachelor's degree	23	32	24	11	8	0	2	56	19	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	34	25	13	8	1	0	53	22	1137

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	33	12	9	4	1	3	74	13	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	33	20	7	5	1	1	67	12	476
2017	University certificate or diploma below the bachelor's level	33	29	13	14	6	2	3	65	21	62
2017	Bachelor's degree	30	30	20	13	5	1	2	62	18	498
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	32	24	10	4	1	1	61	15	1135

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	21	7	2	1	3	90	3	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	24	9	3	1	2	87	4	481
2017	University certificate or diploma below the bachelor's level	61	20	10	3	1	5	85	5	62
2017	Bachelor's degree	61	22	10	3	3	2	85	5	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	24	8	2	1	2	89	3	1138

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	81	7	2	2	1	1	4	94	3	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	9	4	2	3	0	3	91	5	480
2017	University certificate or diploma below the bachelor's level	70	5	11	5	5	0	5	79	10	62
2017	Bachelor's degree	79	11	3	1	3	1	2	92	4	500
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	10	4	2	2	1	2	91	4	1138

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	27	8	3	2	0	3	87	5	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	28	10	4	1	0	1	85	5	480
2017	University certificate or diploma below the bachelor's level	46	29	14	8	3	0	0	75	11	62
2017	Bachelor's degree	54	29	11	3	2	0	2	84	5	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	30	8	3	1	1	1	88	4	1135

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	20	8	5	2	2	85	7	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	19	7	5	4	1	84	9	480
2017	University certificate or diploma below the bachelor's level	56	16	17	5	5	2	73	10	62
2017	Bachelor's degree	60	21	9	4	4	2	83	8	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	22	11	5	3	1	81	8	1137

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	2	4	1	1	40	91	3	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	8	3	1	0	27	94	1	478
2017	University certificate or diploma below the bachelor's level	60	8	0	0	0	32	100	0	62
2017	Bachelor's degree	52	9	5	1	1	32	90	3	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	16	6	1	0	21	90	2	1136

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	12	4	0	0	0	7	95	0	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	16	4	2	0	1	5	94	2	478
2017	University certificate or diploma below the bachelor's level	70	16	3	0	0	0	11	97	0	62
2017	Bachelor's degree	67	17	6	2	1	1	7	91	2	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	17	6	2	1	1	6	91	3	1133

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	17	6	8	1	1	7	84	9	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	26	10	2	3	1	1	84	5	480
2017	University certificate or diploma below the bachelor's level	59	20	12	5	0	0	5	83	5	62
2017	Bachelor's degree	51	26	9	5	5	1	3	80	11	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	25	11	5	6	1	2	77	12	1138

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	26	11	2	1	4	85	4	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	31	10	2	2	2	86	4	480
2017	University certificate or diploma below the bachelor's level	55	29	8	0	0	8	92	0	62
2017	Bachelor's degree	53	28	11	3	1	3	85	4	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	26	10	2	1	3	87	3	1136

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	31	31	9	6	0	2	53	15	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	38	35	9	5	1	1	50	14	480
2017	University certificate or diploma below the bachelor's level	14	18	48	8	9	0	3	33	17	62
2017	Bachelor's degree	11	29	38	16	5	0	0	40	22	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	31	40	17	5	0	0	39	22	1138

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	19	31	22	16	1	39	30	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	14	41	25	14	0	39	20	476
2017	University certificate or diploma below the bachelor's level	12	16	38	23	9	1	33	28	61
2017	Bachelor's degree	6	21	39	24	10	1	34	27	498
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	18	43	26	8	0	35	23	1136

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	24	23	11	5	16	1	53	19	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	26	15	11	10	1	40	30	480
2017	University certificate or diploma below the bachelor's level	16	21	23	14	17	10	0	41	34	62
2017	Bachelor's degree	10	30	21	20	10	9	1	44	32	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	30	26	17	10	9	0	41	30	1137

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	35	19	7	3	6	1	68	11	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	35	23	15	7	3	0	53	24	478
2017	University certificate or diploma below the bachelor's level	24	24	20	6	20	5	0	51	28	62
2017	Bachelor's degree	17	38	20	13	8	4	0	57	22	499
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	39	19	15	7	4	0	58	23	1136

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	89	138
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	91	480
2017	Bachelor's degree	11	89	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	91	1136

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	95	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	26	46
2017	Bachelor's degree	69	31	57
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	25	109

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	60	0	0	0	0	100	0	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	44	3	0	0	0	97	0	34
2017	Bachelor's degree	47	38	8	5	3	0	84	8	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	32	9	4	3	1	85	6	82

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	11	5	1	1	7	3	80	20	139
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	16	7	1	2	7	1	72	28	481
2017	University certificate or diploma below the bachelor's level	62	18	3	2	3	10	2	70	30	62
2017	Bachelor's degree	65	19	4	2	1	7	2	71	29	501
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	15	5	1	0	11	1	76	24	1136

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	115
2017	University certificate or diploma below the bachelor's level	14	15
2017	Bachelor's degree	10	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	234

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	115
2017	University certificate or diploma below the bachelor's level	32	15
2017	Bachelor's degree	21	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	234

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	115
2017	University certificate or diploma below the bachelor's level	7	15
2017	Bachelor's degree	14	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	234

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	115
2017	University certificate or diploma below the bachelor's level	41	15
2017	Bachelor's degree	24	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	234

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	115
2017	University certificate or diploma below the bachelor's level	21	15
2017	Bachelor's degree	6	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	234

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	115
2017	University certificate or diploma below the bachelor's level	33	15
2017	Bachelor's degree	52	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	234

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	60	21	4	0	0	25
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	61	8	6	2	4	114
2017	University certificate or diploma below the bachelor's level	17	47	11	12	0	13	17
2017	Bachelor's degree	21	59	8	7	1	5	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	58	11	4	1	1	240

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	34	8	11	4	0	15	74	17	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	30	20	10	9	5	16	51	24	118
2017	University certificate or diploma below the bachelor's level	28	6	18	23	12	0	13	40	40	17
2017	Bachelor's degree	19	21	16	11	7	6	21	53	25	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	31	20	8	4	3	21	58	16	247

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	33	19	8	4	0	26	59	15	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	24	18	12	7	11	17	47	27	119
2017	University certificate or diploma below the bachelor's level	27	0	17	13	13	0	30	39	37	17
2017	Bachelor's degree	9	14	15	11	9	10	32	40	34	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	19	21	7	6	5	36	43	21	247

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for National Research Council Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me