2017 Public Service Employee Survey Results for National Research Council Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - TO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 29 53 7 10 1 0 0 82 11 569
2017 TO-02 36 56 5 3 0 0 0 92 3 39
2017 TO-03 31 49 8 9 2 0 0 81 11 242
2017 TO-04 23 58 6 13 0 0 0 80 14 205
2017 TO-05 38 50 6 6 0 0 0 88 6 64
2011 TO 31 51 4 11 3 0 0 82 13 769
2011 TO-02 44 44 4 6 3 0 0 88 9 80
2011 TO-03 27 52 5 12 3 0 0 79 15 313
2011 TO-04 33 51 4 10 3 0 0 84 12 276
2011 TO-05 33 51 4 11 1 0 0 84 12 82
2011 TO-06 27 55 9 9 0 0 0 82 9 11
2008 TO 37 48 4 9 1 0 0 85 10 718
2008 TO-02 41 43 4 11 0 0 0 84 11 70
2008 TO-03 35 48 5 11 1 0 0 83 12 316
2008 TO-04 33 53 5 7 2 0 0 86 9 228
2008 TO-05 49 43 3 5 0 0 0 92 5 75
2008 TO-06 50 29 7 7 7 0 0 79 14 14

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 58 24 9 4 2 1 1 84 7 569
2017 TO-02 62 31 5 3 0 0 0 92 3 39
2017 TO-03 63 23 9 4 2 0 0 86 5 242
2017 TO-04 50 29 11 4 2 0 3 82 7 204
2017 TO-05 62 15 9 6 5 2 2 79 11 65
2011 TO 63 21 5 5 3 1 3 87 8 769
2011 TO-02 71 13 1 5 4 3 4 89 9 80
2011 TO-03 59 24 6 5 4 0 2 85 9 313
2011 TO-04 61 23 6 5 0 0 5 89 5 276
2011 TO-05 74 12 5 2 6 0 0 87 9 82
2011 TO-06 64 27 9 0 0 0 0 91 0 11
2008 TO 67 19 5 6 2 1 2 88 8 718
2008 TO-02 67 13 6 7 0 1 6 86 8 70
2008 TO-03 64 21 4 7 1 1 1 87 9 316
2008 TO-04 68 17 6 5 1 1 2 87 6 228
2008 TO-05 72 17 3 3 5 0 0 89 8 75
2008 TO-06 79 14 0 0 7 0 0 93 7 14

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 58 21 6 8 6 0 1 80 14 569
2017 TO-02 63 24 5 5 3 0 0 87 8 38
2017 TO-03 60 21 7 7 5 0 0 81 12 242
2017 TO-04 50 25 6 10 5 0 2 78 16 205
2017 TO-05 69 11 5 5 9 0 2 81 14 65
2011 TO 65 15 7 6 5 0 2 82 11 769
2011 TO-02 75 10 5 4 5 0 1 86 9 80
2011 TO-03 62 17 6 7 6 0 2 81 13 313
2011 TO-04 63 14 8 7 3 1 4 81 10 276
2011 TO-05 73 7 9 4 7 0 0 80 11 82
2011 TO-06 73 27 0 0 0 0 0 100 0 11
2008 TO 68 15 5 7 4 0 1 84 11 718
2008 TO-02 71 10 6 7 3 0 3 84 10 70
2008 TO-03 66 17 5 8 4 0 1 83 12 316
2008 TO-04 67 15 7 7 2 0 2 83 9 228
2008 TO-05 76 12 1 4 7 0 0 88 11 75
2008 TO-06 71 0 7 7 14 0 0 71 21 14

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 40 42 7 9 2 0 0 82 11 570
2017 TO-02 62 31 5 0 3 0 0 92 3 39
2017 TO-03 35 47 7 7 3 0 0 82 11 242
2017 TO-04 37 41 6 13 2 0 0 78 15 205
2017 TO-05 55 28 11 6 0 0 0 83 6 65
2011 TO 39 44 7 7 2 0 0 83 9 769
2011 TO-02 49 35 4 10 3 0 0 84 13 80
2011 TO-03 40 42 8 6 4 0 0 82 10 312
2011 TO-04 33 52 6 8 1 0 0 85 9 277
2011 TO-05 51 33 11 4 1 0 0 84 5 82
2011 TO-06 27 55 9 9 0 0 0 82 9 11

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 23 42 15 12 7 0 0 65 19 569
2017 TO-02 38 36 10 10 5 0 0 74 15 39
2017 TO-03 24 44 13 13 7 0 0 67 19 241
2017 TO-04 19 43 16 15 8 0 0 61 23 205
2017 TO-05 29 42 23 5 2 0 0 71 6 65
2011 TO 21 38 16 16 7 0 1 60 23 765
2011 TO-02 38 38 9 11 4 0 0 76 15 79
2011 TO-03 17 36 19 18 10 0 1 53 28 311
2011 TO-04 18 40 17 17 7 0 1 59 24 275
2011 TO-05 34 38 13 10 2 0 2 74 13 82
2011 TO-06 18 36 18 18 9 0 0 55 27 11
2008 TO 22 41 15 15 6 0 1 63 21 717
2008 TO-02 29 41 10 14 6 0 0 70 20 70
2008 TO-03 20 39 16 15 9 1 0 59 24 316
2008 TO-04 19 41 17 17 4 0 2 61 22 227
2008 TO-05 35 39 11 12 1 0 3 75 14 75
2008 TO-06 14 64 14 0 7 0 0 79 7 14

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 47 40 8 3 1 0 0 87 4 569
2017 TO-02 46 46 5 0 3 0 0 92 3 39
2017 TO-03 48 36 11 5 1 0 0 84 5 241
2017 TO-04 44 44 8 2 1 0 0 88 3 205
2017 TO-05 58 37 5 0 0 0 0 95 0 65
2011 TO 53 35 7 4 1 0 0 88 5 768
2011 TO-02 54 28 11 6 1 0 0 81 8 80
2011 TO-03 48 38 8 5 2 0 0 86 6 312
2011 TO-04 55 35 6 3 1 0 0 90 4 276
2011 TO-05 67 23 6 4 0 0 0 90 4 82
2011 TO-06 45 55 0 0 0 0 0 100 0 11
2008 TO 49 39 8 3 2 0 0 87 5 718
2008 TO-02 37 44 11 4 3 0 0 81 7 70
2008 TO-03 48 37 9 3 3 0 0 85 6 316
2008 TO-04 49 41 6 4 1 0 0 90 4 228
2008 TO-05 61 29 5 1 3 0 0 91 4 75
2008 TO-06 43 50 0 0 7 0 0 93 7 14

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 50 38 6 5 1 0 0 88 6 569
2017 TO-02 46 41 8 5 0 0 0 87 5 39
2017 TO-03 50 33 9 7 1 0 0 83 8 241
2017 TO-04 47 43 4 3 1 0 0 91 5 205
2017 TO-05 63 32 5 0 0 0 0 95 0 65
2011 TO 56 36 4 3 1 0 0 92 4 762
2011 TO-02 54 34 8 3 1 0 0 89 4 79
2011 TO-03 53 37 5 4 1 0 0 90 6 308
2011 TO-04 55 37 4 3 0 0 0 93 3 275
2011 TO-05 74 22 2 1 0 0 0 96 1 82
2011 TO-06 55 45 0 0 0 0 0 100 0 11
2008 TO 53 37 5 4 1 0 0 90 5 717
2008 TO-02 34 49 10 4 3 0 0 83 7 70
2008 TO-03 53 36 6 3 2 0 0 89 5 316
2008 TO-04 57 34 4 5 0 0 0 91 5 227
2008 TO-05 55 43 1 1 0 0 0 97 1 75
2008 TO-06 50 43 0 0 7 0 0 93 7 14

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 48 40 7 4 1 0 0 88 5 567
2017 TO-02 54 38 5 3 0 0 0 92 3 39
2017 TO-03 46 40 7 5 2 0 0 86 6 240
2017 TO-04 45 42 7 4 2 0 0 87 6 204
2017 TO-05 60 31 6 3 0 0 0 91 3 65

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 40 36 14 5 2 1 1 78 8 568
2017 TO-02 59 28 10 0 0 3 0 89 0 39
2017 TO-03 39 36 15 5 4 1 0 76 9 241
2017 TO-04 38 39 12 6 1 1 1 79 8 204
2017 TO-05 43 34 12 8 3 0 0 77 11 65
2011 TO 37 41 10 8 4 1 0 78 11 767
2011 TO-02 55 24 10 5 5 1 0 80 10 80
2011 TO-03 33 45 9 7 5 0 0 78 12 309
2011 TO-04 33 42 13 7 3 1 1 77 10 278
2011 TO-05 46 38 6 9 0 0 1 85 9 82
2011 TO-06 18 27 9 45 0 0 0 45 45 11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 25 26 13 14 17 1 4 54 32 568
2017 TO-02 28 28 23 3 8 3 8 63 11 39
2017 TO-03 27 26 12 12 17 2 3 57 30 241
2017 TO-04 23 27 12 17 18 0 4 52 36 204
2017 TO-05 29 20 14 15 22 0 0 49 37 65
2011 TO 28 26 11 13 16 2 5 58 31 767
2011 TO-02 44 23 10 9 8 4 4 72 18 80
2011 TO-03 30 26 10 15 14 3 4 59 30 310
2011 TO-04 21 30 12 13 18 1 5 55 32 278
2011 TO-05 32 15 10 12 23 1 6 51 39 81
2011 TO-06 9 18 18 18 36 0 0 27 55 11
2008 TO 30 24 10 13 15 2 6 59 30 717
2008 TO-02 39 16 13 11 13 1 7 59 27 70
2008 TO-03 33 27 9 10 14 2 5 64 26 315
2008 TO-04 25 24 12 14 15 2 9 55 32 228
2008 TO-05 27 23 12 16 17 3 3 52 35 75
2008 TO-06 0 43 0 21 29 0 7 46 54 14

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 34 48 11 6 2 0 0 81 8 569
2017 TO-02 44 49 3 3 3 0 0 92 5 39
2017 TO-03 33 48 11 6 2 0 0 81 8 241
2017 TO-04 31 48 11 6 4 0 0 80 10 205
2017 TO-05 40 42 15 3 0 0 0 82 3 65
2011 TO 39 44 9 5 3 0 0 83 8 767
2011 TO-02 48 36 9 6 1 0 0 84 8 80
2011 TO-03 35 45 8 7 4 0 0 80 11 310
2011 TO-04 40 43 11 4 2 0 0 83 6 277
2011 TO-05 46 40 10 2 0 0 1 88 2 82
2011 TO-06 18 73 0 9 0 0 0 91 9 11
2008 TO 37 44 9 6 4 0 0 82 10 717
2008 TO-02 21 50 13 11 4 0 0 71 16 70
2008 TO-03 37 43 10 6 4 0 0 80 10 315
2008 TO-04 39 44 7 6 4 0 0 83 9 228
2008 TO-05 45 45 5 1 3 0 0 91 4 75
2008 TO-06 21 57 14 0 7 0 0 79 7 14

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 23 36 20 14 7 0 0 60 20 569
2017 TO-02 41 38 21 0 0 0 0 79 0 39
2017 TO-03 23 37 18 15 7 0 0 60 22 242
2017 TO-04 20 38 19 14 9 0 0 58 23 204
2017 TO-05 28 23 34 11 5 0 0 51 15 65
2011 TO 16 37 18 17 11 0 0 54 28 771
2011 TO-02 25 35 13 19 9 0 0 60 28 80
2011 TO-03 14 39 19 18 10 0 0 54 27 313
2011 TO-04 15 36 17 18 15 0 0 51 32 278
2011 TO-05 20 38 27 9 6 1 0 58 15 82
2011 TO-06 9 27 27 27 9 0 0 36 36 11

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 24 45 17 11 3 0 0 69 14 569
2017 TO-02 44 38 13 5 0 0 0 82 5 39
2017 TO-03 25 40 19 12 5 0 0 65 16 241
2017 TO-04 19 51 16 13 2 0 0 70 15 205
2017 TO-05 28 46 17 6 3 0 0 74 9 65

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 33 43 14 6 3 0 0 77 9 570
2017 TO-02 44 36 10 8 0 3 0 82 8 39
2017 TO-03 34 43 13 5 5 0 0 77 10 242
2017 TO-04 29 46 15 6 3 0 0 76 9 205
2017 TO-05 40 42 12 5 2 0 0 82 6 65
2011 TO 33 43 12 7 5 0 0 77 12 770
2011 TO-02 49 31 10 6 4 0 0 80 10 80
2011 TO-03 31 43 12 9 5 0 0 74 15 313
2011 TO-04 28 48 13 6 5 0 0 76 11 277
2011 TO-05 46 39 10 2 2 0 0 85 5 82
2011 TO-06 27 55 18 0 0 0 0 82 0 11
2008 TO 40 40 9 7 3 1 0 81 10 718
2008 TO-02 31 44 10 9 6 0 0 76 14 70
2008 TO-03 36 41 11 7 3 1 0 78 11 316
2008 TO-04 42 39 8 7 3 1 0 82 10 228
2008 TO-05 52 37 5 4 1 0 0 89 5 75
2008 TO-06 50 29 14 0 7 0 0 79 7 14

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 26 42 18 7 6 0 0 68 14 569
2017 TO-02 38 46 13 3 0 0 0 85 3 39
2017 TO-03 26 37 20 7 9 0 0 64 16 242
2017 TO-04 25 45 16 7 7 0 0 70 15 205
2017 TO-05 22 55 19 5 0 0 0 77 5 64

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 55 36 7 1 1 0 0 91 2 570
2017 TO-02 51 44 5 0 0 0 0 95 0 39
2017 TO-03 58 33 7 2 1 0 0 90 2 242
2017 TO-04 53 38 8 0 1 0 0 91 1 205
2017 TO-05 60 37 3 0 0 0 0 97 0 65
2011 TO 63 29 6 2 0 0 0 92 2 767
2011 TO-02 71 20 6 3 0 0 0 91 3 80
2011 TO-03 61 32 4 3 0 0 0 93 3 312
2011 TO-04 62 30 5 1 1 0 0 92 2 276
2011 TO-05 72 19 10 0 0 0 0 90 0 81
2011 TO-06 45 45 9 0 0 0 0 91 0 11

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 27 45 14 11 3 0 0 73 13 570
2017 TO-02 49 38 8 5 0 0 0 87 5 39
2017 TO-03 24 44 17 10 5 0 0 68 15 242
2017 TO-04 22 48 15 13 2 0 0 71 15 205
2017 TO-05 43 45 5 8 0 0 0 88 8 65
2011 TO 30 44 12 9 5 0 0 74 14 766
2011 TO-02 43 34 11 10 3 0 0 76 13 80
2011 TO-03 27 41 15 9 7 0 0 68 17 311
2011 TO-04 27 49 10 11 4 0 0 76 14 276
2011 TO-05 40 48 6 2 4 0 0 88 6 81
2011 TO-06 27 45 18 0 9 0 0 73 9 11

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 34 40 13 8 4 0 0 75 12 568
2017 TO-02 54 38 8 0 0 0 0 92 0 39
2017 TO-03 31 41 13 10 6 0 0 71 16 241
2017 TO-04 31 41 16 9 3 0 0 72 12 204
2017 TO-05 48 37 9 6 0 0 0 85 6 65

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 28 42 19 7 3 0 1 70 10 569
2017 TO-02 41 54 5 0 0 0 0 95 0 39
2017 TO-03 26 39 24 6 3 0 1 66 10 242
2017 TO-04 24 47 18 8 4 0 0 70 12 204
2017 TO-05 38 37 17 8 0 0 0 75 8 65
2011 TO 29 43 16 7 3 1 1 74 10 769
2011 TO-02 45 31 11 10 0 3 0 78 10 80
2011 TO-03 27 40 19 9 3 2 0 69 12 312
2011 TO-04 27 47 17 5 4 0 1 74 9 277
2011 TO-05 38 43 11 6 2 0 0 80 9 82
2011 TO-06 9 82 9 0 0 0 0 91 0 11

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 45 37 13 3 1 0 0 82 5 569
2017 TO-02 56 36 3 0 3 3 0 95 3 39
2017 TO-03 43 37 15 3 1 0 0 81 5 242
2017 TO-04 44 38 14 4 1 0 0 81 5 204
2017 TO-05 51 38 9 2 0 0 0 89 2 65
2011 TO 46 42 7 3 2 0 0 89 5 768
2011 TO-02 60 31 5 4 0 0 0 91 4 80
2011 TO-03 41 45 7 4 3 0 0 86 7 310
2011 TO-04 47 42 7 2 1 0 0 89 4 278
2011 TO-05 55 37 6 0 1 0 1 93 1 82
2011 TO-06 45 45 9 0 0 0 0 91 0 11
2008 TO 48 40 6 4 2 0 0 88 6 718
2008 TO-02 37 49 4 7 3 0 0 86 10 70
2008 TO-03 47 40 8 3 2 0 0 87 5 316
2008 TO-04 48 41 5 4 3 0 0 89 7 228
2008 TO-05 57 33 5 1 3 0 0 91 4 75
2008 TO-06 50 43 0 0 7 0 0 93 7 14

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 28 43 21 6 1 0 1 72 7 570
2017 TO-02 46 44 8 3 0 0 0 90 3 39
2017 TO-03 32 43 18 5 1 0 1 76 7 242
2017 TO-04 23 45 24 4 2 0 1 69 6 205
2017 TO-05 20 42 26 11 0 0 2 63 11 65
2011 TO 31 43 17 7 2 0 0 75 9 770
2011 TO-02 40 44 11 3 3 0 0 84 5 80
2011 TO-03 35 45 14 4 1 0 0 80 6 314
2011 TO-04 26 44 21 7 1 0 0 71 8 277
2011 TO-05 24 35 16 18 5 0 1 60 23 82
2011 TO-06 27 36 9 9 18 0 0 64 27 11
2008 TO 24 45 19 8 3 0 1 70 11 718
2008 TO-02 31 49 9 9 3 0 0 80 11 70
2008 TO-03 26 47 19 6 2 0 0 73 8 316
2008 TO-04 21 43 21 11 4 0 1 64 15 228
2008 TO-05 17 49 17 11 4 0 1 68 15 75
2008 TO-06 14 36 43 0 7 0 0 50 7 14

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 8 28 37 18 7 1 2 25 37 566
2017 TO-02 5 18 36 18 8 5 10 30 27 39
2017 TO-03 11 25 35 21 7 1 1 28 37 242
2017 TO-04 6 31 41 13 5 0 2 19 39 201
2017 TO-05 5 29 35 20 11 0 0 31 34 65
2011 TO 13 26 36 16 6 1 2 22 40 766
2011 TO-02 6 19 39 20 10 3 4 32 27 80
2011 TO-03 14 29 37 13 4 1 2 18 44 312
2011 TO-04 15 24 34 18 6 1 3 25 40 274
2011 TO-05 10 29 37 16 6 0 2 23 40 82
2011 TO-06 0 45 18 36 0 0 0 36 45 11
2008 TO 9 28 36 17 6 1 3 24 38 718
2008 TO-02 6 24 39 20 7 1 3 28 31 70
2008 TO-03 12 32 30 14 8 1 3 23 46 316
2008 TO-04 10 28 42 15 4 0 1 20 38 228
2008 TO-05 3 15 47 28 4 0 4 33 18 75
2008 TO-06 0 36 29 29 7 0 0 36 36 14

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 6 19 30 24 13 4 4 40 27 564
2017 TO-02 0 8 15 36 26 3 13 73 9 39
2017 TO-03 7 16 30 24 14 5 4 41 26 241
2017 TO-04 6 24 36 19 8 4 5 29 32 200
2017 TO-05 6 25 23 25 18 2 2 44 32 65
2011 TO 13 22 27 20 12 2 4 35 36 765
2011 TO-02 8 14 22 22 23 4 6 51 25 77
2011 TO-03 13 25 22 22 10 3 4 35 41 314
2011 TO-04 13 21 32 16 12 2 4 30 36 274
2011 TO-05 13 18 30 22 13 1 1 36 33 82
2011 TO-06 18 9 36 36 0 0 0 36 27 11
2008 TO 7 17 30 25 14 2 5 42 26 717
2008 TO-02 7 16 31 16 19 6 6 39 26 70
2008 TO-03 10 19 24 30 11 1 5 44 31 316
2008 TO-04 5 17 36 24 14 1 4 40 23 228
2008 TO-05 3 11 36 20 23 4 3 46 14 74
2008 TO-06 0 14 29 36 14 0 7 54 15 14

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 17 26 29 15 6 3 4 23 46 568
2017 TO-02 5 15 38 13 8 10 10 26 26 39
2017 TO-03 15 25 28 17 7 4 3 27 43 242
2017 TO-04 22 30 27 12 3 1 4 16 55 203
2017 TO-05 15 28 32 17 6 0 2 23 44 65
2011 TO 14 22 26 18 9 4 6 30 40 766
2011 TO-02 9 15 23 23 14 9 8 44 29 79
2011 TO-03 16 22 26 15 7 5 9 26 44 313
2011 TO-04 15 20 28 19 10 3 5 31 38 274
2011 TO-05 15 22 24 24 10 2 2 36 38 82
2011 TO-06 9 55 18 9 9 0 0 18 64 11
2008 TO 13 19 30 21 11 2 5 34 34 712
2008 TO-02 16 14 27 20 14 1 7 38 33 70
2008 TO-03 16 18 28 22 9 2 6 33 36 313
2008 TO-04 11 19 33 21 11 2 2 33 32 227
2008 TO-05 7 22 30 20 16 0 5 39 30 74
2008 TO-06 23 23 38 8 8 0 0 15 46 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 6 15 35 28 12 1 3 42 21 564
2017 TO-02 3 0 23 31 28 8 8 70 3 39
2017 TO-03 6 13 37 28 12 1 2 42 20 242
2017 TO-04 6 18 37 28 8 1 4 37 25 200
2017 TO-05 5 20 33 27 16 0 0 42 25 64
2011 TO 8 13 31 32 11 1 3 45 22 767
2011 TO-02 4 9 26 31 25 3 3 59 13 80
2011 TO-03 10 12 32 33 7 1 4 43 23 314
2011 TO-04 8 15 30 31 12 1 3 45 24 273
2011 TO-05 4 12 37 32 12 1 2 46 16 82
2011 TO-06 27 9 36 18 9 0 0 27 36 11
2008 TO 6 14 31 32 12 1 4 46 21 715
2008 TO-02 6 9 37 27 17 0 4 46 15 70
2008 TO-03 6 16 30 33 10 2 4 45 23 314
2008 TO-04 8 15 30 32 12 0 2 45 24 228
2008 TO-05 5 8 30 35 14 1 7 53 15 74
2008 TO-06 7 7 36 43 7 0 0 50 14 14

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 8 21 30 25 12 1 3 38 30 567
2017 TO-02 0 10 18 41 21 3 8 69 11 39
2017 TO-03 8 15 28 28 16 1 3 46 24 242
2017 TO-04 11 24 35 21 5 1 3 27 37 202
2017 TO-05 8 34 29 15 14 0 0 29 42 65
2011 TO 14 22 28 22 10 1 3 33 38 768
2011 TO-02 11 8 27 27 20 3 5 51 21 79
2011 TO-03 14 21 29 22 9 1 4 32 37 314
2011 TO-04 15 26 28 20 8 0 3 29 42 275
2011 TO-05 16 27 22 26 7 1 1 34 44 82
2011 TO-06 27 18 27 27 0 0 0 27 45 11
2008 TO 8 23 30 23 12 1 4 37 32 715
2008 TO-02 4 17 31 31 10 1 4 44 23 70
2008 TO-03 8 23 26 24 14 1 4 40 32 314
2008 TO-04 8 27 33 20 10 0 2 30 36 228
2008 TO-05 8 18 36 24 8 1 4 34 27 74
2008 TO-06 29 21 14 21 14 0 0 36 50 14

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 2 6 16 34 30 4 8 73 9 565
2017 TO-02 0 3 5 23 38 15 15 89 4 39
2017 TO-03 2 5 15 32 35 5 7 76 7 241
2017 TO-04 3 7 19 35 25 2 9 67 12 201
2017 TO-05 0 9 23 40 23 0 5 66 10 65
2011 TO 4 7 17 33 26 3 10 67 14 766
2011 TO-02 3 6 13 27 33 8 10 73 11 78
2011 TO-03 6 8 17 31 25 3 11 65 16 314
2011 TO-04 4 7 20 34 24 2 9 66 12 274
2011 TO-05 5 6 15 41 24 1 7 72 12 82
2011 TO-06 0 18 9 36 36 0 0 73 18 11
2008 TO 4 7 20 32 25 3 9 65 12 715
2008 TO-02 6 10 17 24 27 6 10 61 19 70
2008 TO-03 4 8 17 32 25 3 11 66 14 314
2008 TO-04 4 5 28 32 25 3 4 61 9 228
2008 TO-05 1 8 16 41 26 1 7 72 10 74
2008 TO-06 0 0 14 57 14 0 14 83 0 14

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 14 28 29 14 7 3 5 23 45 566
2017 TO-02 5 5 31 21 13 8 18 45 14 39
2017 TO-03 13 24 28 15 11 5 5 28 41 242
2017 TO-04 18 34 27 12 2 2 4 15 56 201
2017 TO-05 12 35 37 8 6 2 0 14 48 65
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 56 20 9 5 6 0 4 79 11 570
2017 TO-02 69 10 8 10 3 0 0 79 13 39
2017 TO-03 57 22 8 3 6 0 4 82 9 242
2017 TO-04 50 24 10 6 6 0 4 78 12 205
2017 TO-05 60 8 15 9 5 0 3 70 14 65
2011 TO 62 15 6 6 6 0 5 82 12 769
2011 TO-02 74 8 8 0 6 1 4 86 7 80
2011 TO-03 59 17 5 5 8 0 5 80 14 312
2011 TO-04 60 17 7 6 3 0 7 82 10 277
2011 TO-05 70 11 4 7 7 0 1 81 15 82
2011 TO-06 73 18 0 9 0 0 0 91 9 11
2008 TO 59 14 7 6 6 0 8 79 13 716
2008 TO-02 68 10 3 9 6 0 4 82 15 69
2008 TO-03 57 16 5 6 7 1 9 80 14 316
2008 TO-04 58 15 9 7 4 0 8 79 11 227
2008 TO-05 57 9 8 5 11 0 9 74 18 75
2008 TO-06 86 0 7 7 0 0 0 86 7 14

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 19 32 22 9 8 5 3 56 19 569
2017 TO-02 31 41 5 5 0 13 5 88 6 39
2017 TO-03 18 30 22 10 12 5 2 52 24 242
2017 TO-04 17 33 24 8 8 5 4 55 18 204
2017 TO-05 23 29 28 12 2 3 3 56 15 65

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 33 36 14 9 6 1 1 70 16 570
2017 TO-02 51 41 5 3 0 0 0 92 3 39
2017 TO-03 32 31 13 12 9 1 1 65 22 242
2017 TO-04 31 39 15 9 5 0 0 70 15 205
2017 TO-05 32 38 20 8 2 0 0 71 9 65

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 28 42 12 10 4 2 2 73 15 569
2017 TO-02 36 38 10 5 0 10 0 83 6 39
2017 TO-03 31 37 12 11 7 1 1 70 18 241
2017 TO-04 22 48 14 10 2 1 3 73 12 205
2017 TO-05 31 42 9 15 2 0 2 73 17 65
2011 TO 32 39 11 10 5 1 2 73 15 768
2011 TO-02 43 39 5 5 5 1 1 84 10 79
2011 TO-03 31 38 13 11 5 1 2 71 17 312
2011 TO-04 27 44 11 12 5 1 2 72 17 277
2011 TO-05 43 27 12 13 1 0 4 72 15 82
2011 TO-06 18 55 27 0 0 0 0 73 0 11
2008 TO 30 40 12 11 6 1 1 71 17 717
2008 TO-02 39 32 10 12 6 1 0 72 18 69
2008 TO-03 29 40 13 11 6 1 0 69 18 316
2008 TO-04 27 40 12 14 4 1 1 69 18 228
2008 TO-05 35 43 11 4 7 1 0 78 11 75
2008 TO-06 21 64 7 7 0 0 0 86 7 14

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 24 29 16 11 7 11 3 62 20 570
2017 TO-02 33 21 13 5 3 23 3 72 10 39
2017 TO-03 23 29 15 11 9 11 3 60 22 242
2017 TO-04 20 32 15 12 7 11 3 60 22 205
2017 TO-05 31 32 18 12 0 5 2 67 13 65
2011 TO 27 31 15 11 7 7 2 65 19 767
2011 TO-02 31 32 10 12 9 5 1 67 22 78
2011 TO-03 23 30 17 13 8 8 2 59 23 312
2011 TO-04 25 33 15 10 6 9 2 65 18 277
2011 TO-05 46 23 12 6 4 2 6 76 11 82
2011 TO-06 36 36 27 0 0 0 0 73 0 11
2008 TO 29 29 15 11 8 5 1 63 21 717
2008 TO-02 23 31 10 16 11 7 1 59 30 70
2008 TO-03 27 28 17 13 9 5 1 58 23 316
2008 TO-04 30 31 17 10 7 5 1 64 18 227
2008 TO-05 40 29 12 5 5 8 0 75 12 75
2008 TO-06 57 14 7 14 0 7 0 77 15 14

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 9 16 21 20 15 17 2 31 43 570
2017 TO-02 8 18 21 10 5 31 8 42 25 39
2017 TO-03 11 13 22 18 18 17 2 29 44 242
2017 TO-04 7 18 20 22 15 18 1 31 45 205
2017 TO-05 9 20 22 25 15 8 2 32 44 65

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 39 44 8 6 2 0 1 84 8 570
2017 TO-02 56 36 5 3 0 0 0 92 3 39
2017 TO-03 39 40 9 9 3 0 1 80 12 242
2017 TO-04 34 49 10 5 1 0 0 83 7 205
2017 TO-05 43 49 3 5 0 0 0 92 5 65
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 35 36 16 8 4 1 0 71 13 570
2017 TO-02 54 26 13 3 5 0 0 79 8 39
2017 TO-03 37 34 15 9 5 0 0 71 14 242
2017 TO-04 30 41 14 9 4 1 0 72 13 205
2017 TO-05 31 31 28 5 5 0 2 63 9 65
2011 TO 32 36 13 12 6 0 0 68 18 770
2011 TO-02 43 30 6 13 8 1 0 73 20 80
2011 TO-03 31 38 12 12 6 0 0 70 18 312
2011 TO-04 30 35 16 12 6 1 0 65 18 278
2011 TO-05 35 34 15 7 9 0 0 70 16 82
2011 TO-06 18 55 18 9 0 0 0 73 9 11
2008 TO 32 36 14 8 8 0 0 69 17 718
2008 TO-02 30 36 14 9 11 0 0 66 20 70
2008 TO-03 30 39 14 9 6 1 1 70 15 316
2008 TO-04 31 38 13 8 11 0 0 68 19 228
2008 TO-05 47 27 9 5 12 0 0 73 17 75
2008 TO-06 43 21 21 14 0 0 0 64 14 14

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 42 32 14 6 3 2 1 76 10 570
2017 TO-02 62 21 10 3 0 5 0 86 3 39
2017 TO-03 41 30 16 6 5 1 1 73 11 242
2017 TO-04 39 37 10 7 3 2 2 79 11 205
2017 TO-05 46 26 17 6 2 2 2 75 8 65
2011 TO 37 35 12 9 6 1 0 73 15 770
2011 TO-02 43 34 9 10 5 0 0 76 15 80
2011 TO-03 34 34 14 10 5 2 0 70 16 312
2011 TO-04 36 37 10 9 7 1 0 74 16 278
2011 TO-05 41 35 11 6 6 0 0 77 12 82
2011 TO-06 55 27 18 0 0 0 0 82 0 11
2008 TO 39 32 12 8 6 3 0 73 14 718
2008 TO-02 41 29 10 13 6 1 0 71 19 70
2008 TO-03 38 32 13 7 7 3 0 73 14 316
2008 TO-04 36 34 13 7 7 3 0 73 14 228
2008 TO-05 53 25 5 9 5 1 0 80 15 75
2008 TO-06 21 64 0 14 0 0 0 86 14 14

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 38 33 14 10 4 1 1 72 14 567
2017 TO-02 54 31 13 3 0 0 0 85 3 39
2017 TO-03 37 31 14 11 6 0 0 69 17 240
2017 TO-04 37 33 15 11 3 0 0 70 15 204
2017 TO-05 40 37 14 5 2 2 2 79 6 65
2011 TO 32 37 13 10 8 1 0 70 17 770
2011 TO-02 49 28 9 9 6 0 0 76 15 80
2011 TO-03 29 39 13 10 9 0 0 68 19 312
2011 TO-04 31 37 13 11 7 1 0 68 18 278
2011 TO-05 38 37 15 5 6 0 0 74 11 82
2011 TO-06 18 55 18 9 0 0 0 73 9 11
2008 TO 33 34 12 12 8 1 0 67 20 718
2008 TO-02 37 26 11 14 11 0 0 63 26 70
2008 TO-03 31 36 13 10 8 2 0 68 18 316
2008 TO-04 32 33 13 14 8 0 0 65 22 228
2008 TO-05 49 27 7 11 7 0 0 76 17 75
2008 TO-06 14 50 7 14 14 0 0 64 29 14

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 72 13 5 2 4 0 3 88 6 568
2017 TO-02 87 5 3 3 3 0 0 92 5 38
2017 TO-03 75 13 5 0 4 0 3 91 4 242
2017 TO-04 66 17 6 3 5 0 3 86 8 204
2017 TO-05 69 9 8 5 5 0 5 82 10 65
2011 TO 72 12 4 3 4 0 5 88 8 769
2011 TO-02 75 14 4 0 4 1 3 92 4 80
2011 TO-03 73 12 3 2 5 0 5 90 7 311
2011 TO-04 64 15 5 5 3 0 7 86 9 278
2011 TO-05 84 4 2 4 5 0 1 89 9 82
2011 TO-06 82 0 18 0 0 0 0 82 0 11
2008 TO 73 8 4 4 5 0 7 87 9 718
2008 TO-02 79 9 0 3 4 0 6 92 8 70
2008 TO-03 72 7 4 4 5 1 7 86 9 316
2008 TO-04 71 9 4 4 4 0 7 86 9 228
2008 TO-05 76 5 3 1 11 0 4 85 13 75
2008 TO-06 86 0 7 7 0 0 0 86 7 14

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 39 31 9 5 4 5 5 79 10 569
2017 TO-02 54 23 10 3 0 3 8 86 3 39
2017 TO-03 37 34 10 5 5 3 6 79 11 241
2017 TO-04 40 28 10 6 3 7 5 78 11 205
2017 TO-05 37 34 9 3 6 8 3 79 10 65
2011 TO 41 32 13 4 4 3 3 78 9 766
2011 TO-02 49 28 8 3 5 4 5 84 8 80
2011 TO-03 43 30 12 4 4 3 3 78 9 312
2011 TO-04 34 35 14 4 5 4 3 75 10 275
2011 TO-05 48 31 12 5 1 0 2 81 6 81
2011 TO-06 36 36 27 0 0 0 0 73 0 11

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 50 30 8 6 4 1 1 82 10 569
2017 TO-02 69 18 8 0 3 3 0 89 3 39
2017 TO-03 47 30 9 6 7 1 0 78 13 241
2017 TO-04 51 32 8 6 2 0 0 84 8 205
2017 TO-05 51 32 6 8 2 0 2 84 9 65

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 51 29 10 5 4 1 0 80 9 570
2017 TO-02 74 13 5 5 0 3 0 89 5 39
2017 TO-03 48 28 10 8 5 0 0 77 13 242
2017 TO-04 50 32 10 4 3 1 0 83 7 205
2017 TO-05 49 29 12 2 3 5 0 82 5 65

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 47 27 11 9 4 1 0 75 14 570
2017 TO-02 62 28 8 3 0 0 0 90 3 39
2017 TO-03 45 25 11 12 6 0 0 71 18 242
2017 TO-04 47 28 11 9 4 1 0 76 13 205
2017 TO-05 49 31 11 6 3 0 0 80 9 65
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 25 35 33 3 0 0 5 63 3 40
2017 TO-04 20 20 50 0 0 0 10 44 0 10
2017 TO-05 26 43 22 4 0 0 4 73 5 23

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 24 32 19 8 5 12 0 64 15 570
2017 TO-02 38 31 13 5 0 13 0 79 6 39
2017 TO-03 23 30 18 10 6 12 1 61 18 242
2017 TO-04 19 35 20 8 5 14 0 62 15 205
2017 TO-05 37 32 15 5 3 8 0 75 8 65
2011 TO 17 28 22 10 9 12 1 51 23 770
2011 TO-02 30 31 14 9 3 14 0 71 13 80
2011 TO-03 14 26 24 11 12 12 1 46 26 312
2011 TO-04 13 28 23 12 10 13 1 47 25 278
2011 TO-05 30 26 22 7 7 7 0 61 16 82
2011 TO-06 9 45 18 9 9 9 0 60 20 11

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 19 30 24 14 8 4 0 51 23 570
2017 TO-02 36 33 15 10 0 5 0 73 11 39
2017 TO-03 20 23 24 16 10 6 1 46 28 242
2017 TO-04 12 35 27 15 8 3 0 48 24 205
2017 TO-05 28 40 17 12 2 2 0 69 14 65
2011 TO 13 25 21 20 19 2 1 39 39 769
2011 TO-02 20 34 15 15 13 3 0 56 29 79
2011 TO-03 10 24 22 21 21 2 0 35 43 312
2011 TO-04 10 24 23 19 21 2 1 35 41 278
2011 TO-05 26 26 17 18 13 0 0 51 32 82
2011 TO-06 18 18 9 36 18 0 0 36 55 11
2008 TO 17 30 20 15 15 3 0 48 31 718
2008 TO-02 16 39 24 10 11 0 0 54 21 70
2008 TO-03 16 25 19 16 18 4 0 43 36 316
2008 TO-04 14 32 21 18 13 2 1 46 32 228
2008 TO-05 28 35 17 9 9 1 0 64 19 75
2008 TO-06 21 43 14 7 14 0 0 64 21 14

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 12 26 28 17 8 9 1 42 27 570
2017 TO-02 31 28 18 5 5 13 0 68 12 39
2017 TO-03 11 26 26 15 11 11 1 42 29 242
2017 TO-04 7 24 30 21 8 9 0 34 32 205
2017 TO-05 18 37 28 14 2 2 0 56 16 65
2011 TO 8 25 21 23 15 7 0 36 41 769
2011 TO-02 18 29 14 25 8 8 0 50 35 80
2011 TO-03 7 26 22 21 17 7 0 35 42 313
2011 TO-04 6 22 25 26 13 9 0 31 42 276
2011 TO-05 16 29 17 21 13 4 0 47 35 82
2011 TO-06 0 36 9 18 36 0 0 36 55 11
2008 TO 9 28 24 18 13 7 1 40 33 717
2008 TO-02 13 27 24 23 7 4 1 42 32 70
2008 TO-03 7 27 25 17 16 8 1 37 35 315
2008 TO-04 9 27 25 21 11 7 0 39 34 228
2008 TO-05 12 43 15 9 15 7 0 59 26 75
2008 TO-06 14 21 21 21 14 7 0 38 38 14

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 17 26 23 15 10 9 0 47 28 570
2017 TO-02 28 36 10 13 3 10 0 71 17 39
2017 TO-03 17 23 21 15 12 12 0 45 31 242
2017 TO-04 13 27 24 16 12 8 0 44 30 205
2017 TO-05 25 29 31 12 3 0 0 54 15 65
2011 TO 10 28 19 17 17 9 0 42 37 769
2011 TO-02 20 33 14 10 10 14 0 61 23 80
2011 TO-03 9 26 20 18 18 9 0 38 39 313
2011 TO-04 8 28 20 18 18 9 0 39 39 276
2011 TO-05 16 32 20 12 18 2 0 49 31 82
2011 TO-06 9 18 18 27 18 9 0 30 50 11
2008 TO 12 25 22 16 16 10 0 41 35 718
2008 TO-02 16 27 23 20 11 1 1 44 32 70
2008 TO-03 10 24 20 17 20 10 0 37 41 316
2008 TO-04 10 25 27 14 14 11 0 39 31 228
2008 TO-05 21 28 20 11 13 7 0 53 26 75
2008 TO-06 14 36 0 14 14 21 0 64 36 14

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 12 30 24 19 12 3 0 44 32 569
2017 TO-02 33 26 15 10 5 10 0 66 17 39
2017 TO-03 12 29 25 19 11 3 0 43 31 242
2017 TO-04 6 30 25 21 16 3 0 37 37 204
2017 TO-05 17 35 22 18 8 0 0 52 26 65
2011 TO 10 28 20 23 16 3 0 40 40 769
2011 TO-02 18 35 16 16 8 8 0 57 26 80
2011 TO-03 8 27 21 24 17 3 0 36 42 313
2011 TO-04 9 26 21 24 17 3 0 36 42 276
2011 TO-05 17 32 12 21 16 2 0 50 38 82
2011 TO-06 0 27 9 36 27 0 0 27 64 11
2008 TO 9 31 23 22 11 3 0 42 35 717
2008 TO-02 13 33 14 23 14 1 0 47 38 69
2008 TO-03 8 28 23 22 15 5 0 37 38 316
2008 TO-04 7 32 26 25 8 2 0 40 34 228
2008 TO-05 15 37 19 20 8 1 0 53 28 75
2008 TO-06 7 43 29 21 0 0 0 50 21 14
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 18 41 22 14 4 1 0 59 19 570
2017 TO-02 36 36 13 8 5 3 0 74 13 39
2017 TO-03 20 40 23 12 5 0 0 60 17 242
2017 TO-04 12 43 22 19 3 1 0 55 22 205
2017 TO-05 22 38 22 14 5 0 0 60 18 65
2011 TO 17 37 18 16 11 1 0 54 28 769
2011 TO-02 34 33 11 16 5 1 0 67 22 80
2011 TO-03 13 39 18 17 12 1 0 53 29 313
2011 TO-04 14 38 20 14 13 0 0 52 27 278
2011 TO-05 23 31 20 14 13 0 0 54 26 80
2011 TO-06 9 18 18 45 9 0 0 27 55 11

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 28 44 18 3 1 5 1 76 4 569
2017 TO-02 41 28 18 0 0 13 0 79 0 39
2017 TO-03 27 45 17 4 2 4 1 76 7 242
2017 TO-04 25 45 19 2 1 5 1 76 4 205
2017 TO-05 34 45 19 0 0 2 0 81 0 64
2011 TO 26 39 21 4 3 5 2 71 7 769
2011 TO-02 30 33 16 4 4 10 3 72 9 79
2011 TO-03 24 36 23 5 4 5 2 65 10 313
2011 TO-04 28 41 20 2 2 4 3 74 5 277
2011 TO-05 24 52 15 2 2 0 4 80 5 82
2011 TO-06 36 18 45 0 0 0 0 55 0 11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 23 34 18 12 7 5 1 60 20 569
2017 TO-02 26 49 10 5 3 5 3 81 8 39
2017 TO-03 21 33 16 12 10 6 2 59 23 241
2017 TO-04 21 29 22 18 5 4 0 52 24 205
2017 TO-05 35 40 14 5 2 5 0 79 6 65
2011 TO 24 28 18 12 9 6 1 57 23 770
2011 TO-02 37 27 14 10 9 3 1 66 20 79
2011 TO-03 21 30 18 11 12 8 1 56 25 314
2011 TO-04 21 28 19 16 7 8 1 54 25 277
2011 TO-05 34 23 23 6 7 4 2 61 14 82
2011 TO-06 18 55 9 18 0 0 0 73 18 11
2008 TO 19 34 16 15 8 5 2 57 25 717
2008 TO-02 17 36 13 23 7 3 1 55 31 70
2008 TO-03 19 32 15 16 11 5 3 55 29 316
2008 TO-04 17 34 22 15 4 5 2 55 21 227
2008 TO-05 27 36 12 8 8 5 4 69 18 75
2008 TO-06 29 50 0 14 7 0 0 79 21 14

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 10 26 30 15 9 8 2 40 27 570
2017 TO-02 15 33 13 10 8 18 3 61 23 39
2017 TO-03 10 23 31 14 12 8 2 37 29 242
2017 TO-04 6 29 26 19 10 8 2 39 32 205
2017 TO-05 18 25 43 8 2 5 0 45 10 65
2011 TO 10 29 27 14 11 8 2 43 27 769
2011 TO-02 19 31 19 13 10 8 1 55 25 80
2011 TO-03 8 28 27 14 12 9 3 40 29 312
2011 TO-04 8 29 30 14 12 6 2 39 28 277
2011 TO-05 20 28 26 9 9 9 1 53 19 82
2011 TO-06 0 45 18 18 18 0 0 45 36 11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 12 20 24 18 12 12 1 37 34 569
2017 TO-02 26 23 23 5 3 18 3 61 10 39
2017 TO-03 11 21 21 19 15 12 1 37 38 242
2017 TO-04 9 16 29 21 12 12 1 29 38 204
2017 TO-05 18 25 23 14 5 12 3 51 22 65
2011 TO 10 20 21 17 16 12 2 36 39 769
2011 TO-02 21 23 15 16 11 13 1 51 32 80
2011 TO-03 8 20 19 20 17 14 3 33 44 312
2011 TO-04 9 19 23 16 18 12 3 33 40 277
2011 TO-05 17 24 22 12 12 11 1 47 28 82
2011 TO-06 9 9 45 27 9 0 0 18 36 11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 47 24 11 9 3 1 4 75 13 568
2017 TO-02 51 18 10 10 3 3 5 75 14 39
2017 TO-03 51 24 12 7 3 1 3 77 10 241
2017 TO-04 42 27 8 11 3 2 6 76 15 204
2017 TO-05 51 17 15 12 2 0 3 70 14 65

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 51 28 9 4 2 3 3 84 6 570
2017 TO-02 69 15 5 5 0 5 0 89 5 39
2017 TO-03 52 26 9 5 2 3 3 83 7 242
2017 TO-04 44 36 9 2 2 3 3 85 5 205
2017 TO-05 60 25 9 2 2 2 2 87 3 65
2011 TO 48 19 13 5 3 4 8 76 9 764
2011 TO-02 67 10 9 1 4 4 5 85 6 79
2011 TO-03 41 21 14 7 4 4 9 71 13 309
2011 TO-04 44 20 13 5 2 5 10 75 9 276
2011 TO-05 68 16 9 1 1 2 2 88 3 82
2011 TO-06 55 27 18 0 0 0 0 82 0 11
2008 TO 50 19 14 4 3 3 6 77 8 717
2008 TO-02 57 17 7 6 1 7 4 84 8 70
2008 TO-03 50 17 15 3 5 4 6 74 9 316
2008 TO-04 46 23 15 4 2 1 8 77 7 227
2008 TO-05 57 20 11 3 3 0 7 83 6 75
2008 TO-06 71 14 0 0 7 7 0 92 8 14

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 12 28 23 17 17 3 0 42 35 566
2017 TO-02 26 39 16 5 5 8 0 71 11 38
2017 TO-03 13 29 22 15 19 3 0 43 35 241
2017 TO-04 8 25 24 21 19 3 0 34 41 204
2017 TO-05 15 31 26 18 9 0 0 46 28 65
2011 TO 12 26 20 21 20 2 0 38 42 764
2011 TO-02 20 37 15 15 11 1 0 58 27 79
2011 TO-03 11 20 21 22 24 2 1 31 47 309
2011 TO-04 8 28 21 22 20 2 0 36 43 276
2011 TO-05 20 29 16 20 15 1 0 49 35 82
2011 TO-06 0 36 36 18 9 0 0 36 27 11
2008 TO 12 30 23 18 16 2 0 43 34 717
2008 TO-02 16 29 24 13 17 1 0 45 30 70
2008 TO-03 10 27 23 17 19 3 1 38 38 316
2008 TO-04 9 31 23 23 14 1 0 40 37 227
2008 TO-05 23 43 15 11 8 1 0 66 19 75
2008 TO-06 7 36 29 14 14 0 0 43 29 14

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 10 20 15 22 27 4 2 32 52 569
2017 TO-02 21 38 23 5 5 8 0 64 11 39
2017 TO-03 11 14 16 23 30 3 2 27 56 241
2017 TO-04 6 19 14 22 32 5 2 27 58 205
2017 TO-05 15 32 12 22 15 2 2 49 38 65
2011 TO 9 14 16 20 38 2 2 24 60 763
2011 TO-02 15 19 18 11 29 6 1 37 44 79
2011 TO-03 8 12 16 21 39 3 1 21 62 309
2011 TO-04 7 12 14 20 42 2 2 19 66 276
2011 TO-05 14 20 17 25 23 0 1 34 49 81
2011 TO-06 0 27 9 18 45 0 0 27 64 11
2008 TO 7 21 16 21 32 2 2 29 55 716
2008 TO-02 6 33 14 21 21 3 1 40 45 70
2008 TO-03 8 19 15 22 33 3 1 28 57 315
2008 TO-04 4 19 16 20 38 1 1 24 60 227
2008 TO-05 11 24 17 19 28 0 1 35 47 75
2008 TO-06 7 7 29 21 29 0 7 15 54 14

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 17 38 24 11 4 6 0 58 16 570
2017 TO-02 31 46 8 5 0 10 0 86 6 39
2017 TO-03 15 37 25 12 5 5 1 56 18 242
2017 TO-04 12 36 26 14 3 9 0 52 19 205
2017 TO-05 31 38 26 3 0 2 0 70 3 65

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 36 38 15 4 2 5 1 78 5 568
2017 TO-02 54 33 3 0 0 10 0 97 0 39
2017 TO-03 36 32 19 4 3 4 2 73 7 241
2017 TO-04 32 44 14 4 1 3 1 79 6 204
2017 TO-05 34 45 15 2 0 5 0 82 2 65

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 35 46 13 2 1 2 1 83 4 566
2017 TO-02 47 39 8 0 0 5 0 92 0 38
2017 TO-03 36 41 15 3 3 2 1 79 6 241
2017 TO-04 31 51 12 3 0 1 0 84 3 204
2017 TO-05 37 49 14 0 0 0 0 86 0 65
2011 TO 27 43 19 5 3 3 0 72 8 768
2011 TO-02 44 36 13 3 3 3 0 82 5 80
2011 TO-03 24 44 20 5 3 4 0 70 9 312
2011 TO-04 24 43 20 6 3 3 0 69 10 276
2011 TO-05 35 41 15 4 2 2 0 79 6 82
2011 TO-06 27 45 18 0 9 0 0 73 9 11

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 41 44 8 4 2 0 0 85 6 569
2017 TO-02 55 39 5 0 0 0 0 95 0 38
2017 TO-03 42 42 8 4 3 0 1 85 7 242
2017 TO-04 37 46 10 4 2 0 0 83 6 205
2017 TO-05 48 43 8 2 0 0 0 91 2 65
2011 TO 34 38 16 7 5 1 0 72 12 769
2011 TO-02 46 31 9 11 3 0 0 78 14 80
2011 TO-03 29 39 17 8 6 1 0 69 14 313
2011 TO-04 31 41 17 5 5 1 0 72 11 276
2011 TO-05 48 30 16 4 2 0 0 78 6 82
2011 TO-06 36 36 9 18 0 0 0 73 18 11
2008 TO 31 42 14 9 4 1 0 73 13 717
2008 TO-02 35 42 12 10 1 0 0 77 12 69
2008 TO-03 26 42 15 10 6 1 0 69 16 316
2008 TO-04 29 44 13 9 4 0 0 73 14 228
2008 TO-05 47 32 15 5 1 0 0 79 7 75
2008 TO-06 43 43 7 0 7 0 0 86 7 14

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 33 37 16 10 3 0 0 71 13 569
2017 TO-02 50 39 5 3 0 3 0 92 3 38
2017 TO-03 33 35 19 9 3 0 0 68 12 242
2017 TO-04 29 40 15 12 4 0 0 69 16 205
2017 TO-05 43 35 15 5 2 0 0 78 6 65
2011 TO 26 35 19 13 7 0 0 62 20 770
2011 TO-02 40 34 15 8 3 1 0 75 10 80
2011 TO-03 23 35 20 13 8 0 0 58 21 314
2011 TO-04 21 40 17 13 8 0 0 61 21 276
2011 TO-05 37 24 23 11 5 0 0 61 16 82
2011 TO-06 27 27 18 27 0 0 0 55 27 11

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 30 38 18 10 4 0 0 68 14 568
2017 TO-02 53 34 8 3 0 3 0 89 3 38
2017 TO-03 30 37 19 9 5 0 0 67 14 242
2017 TO-04 24 40 19 13 4 0 0 63 18 204
2017 TO-05 37 45 12 6 0 0 0 82 6 65
2011 TO 21 36 20 17 7 0 0 56 24 768
2011 TO-02 33 40 15 10 1 1 0 73 11 80
2011 TO-03 17 33 22 21 7 0 0 50 28 313
2011 TO-04 17 40 19 15 8 0 0 57 23 275
2011 TO-05 35 24 21 13 6 0 0 60 20 82
2011 TO-06 9 45 9 27 9 0 0 55 36 11
2008 TO 28 43 15 9 5 0 0 71 14 717
2008 TO-02 29 39 13 13 6 0 0 68 19 69
2008 TO-03 24 44 16 10 5 0 0 68 16 316
2008 TO-04 25 45 16 8 5 0 0 71 13 228
2008 TO-05 52 29 9 7 1 1 0 82 8 75
2008 TO-06 43 43 7 7 0 0 0 86 7 14

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 32 29 19 9 5 4 1 64 15 570
2017 TO-02 54 21 18 3 0 5 0 78 3 39
2017 TO-03 32 26 19 9 7 5 1 62 18 242
2017 TO-04 26 35 17 12 5 4 1 64 18 205
2017 TO-05 43 25 26 3 2 2 0 69 5 65
2011 TO 28 30 18 11 8 5 1 61 20 770
2011 TO-02 38 21 16 11 5 8 1 64 18 80
2011 TO-03 25 26 22 12 10 4 1 54 23 314
2011 TO-04 25 37 14 9 7 5 1 67 17 276
2011 TO-05 41 24 13 13 7 0 0 66 21 82
2011 TO-06 27 36 27 0 9 0 0 64 9 11
2008 TO 30 31 15 11 8 5 1 65 19 717
2008 TO-02 26 25 14 14 13 7 0 55 30 69
2008 TO-03 26 32 15 12 10 5 0 62 23 316
2008 TO-04 29 36 16 9 5 4 1 68 15 228
2008 TO-05 52 17 16 9 3 1 1 71 12 75
2008 TO-06 50 29 14 7 0 0 0 79 7 14
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 TO 11 60 29 569
2017 TO-02 13 46 41 39
2017 TO-03 9 60 31 241
2017 TO-04 12 62 25 205
2017 TO-05 12 60 28 65
2011 TO 11 61 28 770
2011 TO-02 10 58 33 80
2011 TO-03 13 58 28 312
2011 TO-04 7 65 27 278
2011 TO-05 11 65 24 82
2011 TO-06 45 36 18 11

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 TO 50 13 11 8 11 6 62
2017 TO-03 36 18 18 18 5 5 22
2017 TO-04 64 0 12 0 12 12 25
2011 TO 31 9 20 21 9999 20 87
2011 TO-03 14 14 24 29 9999 19 42
2011 TO-04 55 5 10 25 9999 5 20
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 TO 12 88 569
2017 TO-03 14 86 242
2017 TO-04 11 89 205

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 TO 46 68
2017 TO-03 54 35
2017 TO-04 39 23

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 TO 71 68
2017 TO-03 74 35
2017 TO-04 70 23

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 TO 0 68
2017 TO-03 0 35
2017 TO-04 0 23

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 TO 0 68
2017 TO-03 0 35
2017 TO-04 0 23

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 TO-04 0 23

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 TO-04 0 23

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 TO 0 68
2017 TO-03 0 35
2017 TO-04 0 23

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 TO 43 68
2017 TO-03 49 35
2017 TO-04 43 23

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 TO 41 68
2017 TO-03 43 35
2017 TO-04 35 23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 TO 47 68
2017 TO-03 46 35
2017 TO-04 57 23

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 TO 46 68
2017 TO-03 49 35
2017 TO-04 43 23

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 TO 26 68
2017 TO-03 31 35
2017 TO-04 26 23

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 TO 62 68
2017 TO-03 57 35
2017 TO-04 74 23

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 TO 31 68
2017 TO-03 34 35
2017 TO-04 26 23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 TO-04 0 23

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 TO 19 68
2017 TO-03 26 35

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 TO 47 68
2017 TO-03 57 35
2017 TO-04 43 23

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 TO 31 68
2017 TO-03 34 35
2017 TO-04 30 23

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 TO 10 68

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 TO 49 68
2017 TO-03 51 35
2017 TO-04 57 23

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 TO 32 68
2017 TO-03 29 35
2017 TO-04 48 23

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 TO 18 68
2017 TO-03 23 35

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 TO 13 68
2017 TO-03 17 35

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 TO 9 68

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 TO 7 68

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 TO 31 68
2017 TO-03 29 35
2017 TO-04 22 23

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 TO 9 65

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 TO 18 65
2017 TO-04 36 22

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 TO 11 65

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 TO 11 65
2017 TO-03 15 33

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 TO 9 65
2017 TO-03 15 33

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 TO 11 65

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 TO 11 65
2017 TO-03 18 33
2017 TO-04 0 22

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 TO 29 65
2017 TO-03 42 33

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 TO 9 65
2017 TO-03 18 33
2017 TO-04 0 22

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 TO 43 65
2017 TO-03 45 33
2017 TO-04 36 22

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 TO-04 0 22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 TO 49 65
2017 TO-03 64 33
2017 TO-04 41 22

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 TO 0 65
2017 TO-03 0 33
2017 TO-04 0 22

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 TO 14 65
2017 TO-03 15 33

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 TO 94 6 68
2017 TO-03 94 6 35
2017 TO-04 91 9 23

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 13 13 22 5 4 35 7 45 16 570
2017 TO-02 23 13 15 0 0 41 8 70 0 39
2017 TO-03 13 10 19 7 6 35 9 42 24 242
2017 TO-04 11 12 23 5 4 39 6 42 16 205
2017 TO-05 15 25 29 0 3 26 2 55 4 65

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 25 29 23 5 3 13 1 63 10 570
2017 TO-02 33 26 18 0 0 21 3 77 0 39
2017 TO-03 23 28 25 5 5 12 2 59 12 242
2017 TO-04 23 31 20 7 3 16 1 65 12 205
2017 TO-05 29 37 28 2 0 5 0 69 2 65
2011 TO 26 33 21 6 3 10 0 66 11 765
2011 TO-02 46 22 15 6 3 9 0 74 10 79
2011 TO-03 22 35 23 7 5 9 0 62 13 310
2011 TO-04 20 36 21 7 3 13 1 65 11 277
2011 TO-05 44 25 22 0 2 6 0 74 3 81
2011 TO-06 9 45 27 9 0 9 0 60 10 11
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 19 53 17 7 2 2 0 74 9 570
2017 TO-02 15 46 18 8 0 13 0 71 9 39
2017 TO-03 13 56 16 7 5 2 0 71 12 242
2017 TO-04 20 52 19 7 1 1 0 73 8 205
2017 TO-05 40 45 9 5 0 2 0 86 5 65
2011 TO 23 57 12 6 1 1 0 81 7 771
2011 TO-02 24 53 10 9 1 3 1 79 10 80
2011 TO-03 20 57 13 8 1 1 0 78 9 313
2011 TO-04 24 58 13 3 1 1 0 83 3 278
2011 TO-05 33 54 9 1 2 1 0 88 4 82
2011 TO-06 36 64 0 0 0 0 0 100 0 11
2008 TO 24 53 13 5 2 2 1 80 7 718
2008 TO-02 19 50 11 11 1 6 1 74 14 70
2008 TO-03 22 54 16 4 3 2 1 77 6 316
2008 TO-04 25 56 11 4 2 1 0 83 6 228
2008 TO-05 33 49 9 4 1 1 1 85 5 75
2008 TO-06 36 50 7 7 0 0 0 86 7 14

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 5 21 28 12 5 26 3 36 25 569
2017 TO-02 5 18 21 5 0 51 0 47 11 39
2017 TO-03 6 18 28 12 8 25 4 34 28 242
2017 TO-04 3 24 29 13 4 25 2 36 24 204
2017 TO-05 8 22 28 18 2 20 3 38 26 65
2011 TO 9 27 26 12 7 16 3 44 23 771
2011 TO-02 16 26 18 11 5 19 5 56 21 80
2011 TO-03 9 27 25 12 8 17 3 45 24 313
2011 TO-04 7 27 28 13 7 15 3 41 24 278
2011 TO-05 7 28 34 10 7 11 2 41 20 82
2011 TO-06 9 27 36 18 0 9 0 40 20 11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 29 34 17 6 1 12 0 72 9 570
2017 TO-02 31 33 5 0 0 31 0 93 0 39
2017 TO-03 31 33 16 6 3 11 1 73 10 242
2017 TO-04 26 38 18 7 0 11 0 72 8 205
2017 TO-05 32 26 26 6 0 9 0 64 7 65
2011 TO 32 37 15 6 1 10 0 76 8 771
2011 TO-02 43 29 9 5 0 14 1 84 6 80
2011 TO-03 31 38 15 6 0 9 0 76 7 313
2011 TO-04 27 38 17 6 1 11 0 73 9 278
2011 TO-05 38 37 13 7 1 4 0 77 9 82
2011 TO-06 36 27 36 0 0 0 0 64 0 11
2008 TO 29 38 15 6 2 9 1 75 8 717
2008 TO-02 37 31 16 6 1 6 3 75 8 70
2008 TO-03 31 40 14 4 1 10 1 78 6 315
2008 TO-04 22 41 17 7 3 10 0 70 11 228
2008 TO-05 41 31 13 7 1 5 1 77 9 75
2008 TO-06 14 43 21 7 0 14 0 67 8 14

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 22 32 21 8 2 15 1 63 12 569
2017 TO-02 26 31 10 0 0 31 3 85 0 39
2017 TO-03 21 31 23 7 3 14 1 61 12 242
2017 TO-04 20 31 21 10 2 16 0 61 15 204
2017 TO-05 29 34 20 9 0 8 0 68 10 65
2011 TO 22 36 17 7 3 13 1 68 12 770
2011 TO-02 33 30 10 6 3 16 1 77 11 79
2011 TO-03 22 38 17 6 4 13 1 69 11 313
2011 TO-04 17 36 20 9 3 14 0 62 14 278
2011 TO-05 29 39 18 5 1 7 0 74 7 82
2011 TO-06 18 18 27 27 9 0 0 36 36 11
2008 TO 25 34 18 9 6 7 1 64 17 717
2008 TO-02 24 36 17 11 3 6 3 66 16 70
2008 TO-03 24 33 18 8 8 9 1 63 18 316
2008 TO-04 20 35 18 12 8 5 1 59 22 228
2008 TO-05 41 31 19 4 1 4 0 75 6 74
2008 TO-06 29 43 21 0 0 7 0 77 0 14
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 TO 4 96 568
2017 TO-02 0 100 39
2017 TO-03 5 95 241
2017 TO-04 3 97 204

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 TO 32 22
2017 TO-03 46 13

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 TO 86 22
2017 TO-03 85 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 TO-03 0 13

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 TO 27 22
2017 TO-03 38 13

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 TO-03 0 13

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 TO 27 22

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 TO 32 22

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 TO-03 0 13

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 TO 32 22

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 TO 32 22

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 TO 23 22

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 TO 59 22
2017 TO-03 54 13

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 TO-03 0 13

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 TO 32 22
2017 TO-03 46 13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 TO 59 22
2017 TO-03 77 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 TO 64 22
2017 TO-03 85 13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 TO 0 22
2017 TO-03 0 13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 TO 91 9 22
2017 TO-03 85 15 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 12 16 22 2 2 40 6 53 7 569
2017 TO-02 15 23 8 0 0 46 8 83 0 39
2017 TO-03 12 14 20 2 3 40 9 51 10 242
2017 TO-04 10 15 21 2 1 45 4 50 8 204
2017 TO-05 18 23 29 2 0 26 2 57 2 65

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 25 33 20 2 1 18 1 71 4 569
2017 TO-02 31 33 8 0 0 26 3 89 0 39
2017 TO-03 25 31 20 2 2 18 1 69 6 241
2017 TO-04 21 35 20 3 1 21 0 70 5 205
2017 TO-05 31 35 23 2 0 8 2 73 2 65
2011 TO 31 33 19 2 1 13 0 74 3 771
2011 TO-02 47 24 13 0 1 15 0 84 1 79
2011 TO-03 29 31 23 2 1 14 0 70 4 314
2011 TO-04 25 37 20 3 1 14 1 73 4 278
2011 TO-05 45 34 15 0 0 5 1 84 0 82
2011 TO-06 18 64 0 9 0 9 0 90 10 11
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 40 33 15 7 4 0 1 74 11 569
2017 TO-02 44 36 8 10 0 0 3 82 11 39
2017 TO-03 37 33 15 9 5 0 1 71 13 242
2017 TO-04 40 30 15 8 4 0 2 73 12 205
2017 TO-05 49 34 15 0 2 0 0 83 2 65

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 19 30 27 14 8 0 1 50 23 569
2017 TO-02 28 36 26 8 0 0 3 66 8 39
2017 TO-03 20 32 24 13 9 0 1 53 22 241
2017 TO-04 18 26 31 17 8 0 1 44 25 205
2017 TO-05 15 35 22 14 14 0 0 51 28 65

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 26 30 23 15 5 0 1 57 20 567
2017 TO-02 41 33 15 3 3 0 5 78 5 39
2017 TO-03 27 31 21 16 5 0 1 58 20 241
2017 TO-04 23 27 30 16 4 0 1 50 20 203
2017 TO-05 28 29 20 15 8 0 0 57 23 65

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 22 27 23 18 9 1 1 49 27 570
2017 TO-02 38 13 28 15 3 0 3 53 18 39
2017 TO-03 23 35 19 15 7 1 1 58 22 242
2017 TO-04 18 20 25 23 12 0 1 39 36 205
2017 TO-05 18 31 25 14 12 0 0 49 26 65

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 44 32 11 5 3 0 5 80 8 569
2017 TO-02 67 18 5 3 3 0 5 89 5 39
2017 TO-03 45 33 9 5 2 0 5 82 8 242
2017 TO-04 39 35 13 5 3 0 5 77 9 205
2017 TO-05 47 28 11 6 5 0 3 77 11 64

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 36 35 18 7 3 0 1 72 10 567
2017 TO-02 59 26 8 3 3 0 3 87 5 39
2017 TO-03 38 33 14 7 6 0 1 72 14 241
2017 TO-04 31 37 23 8 0 0 0 68 9 203
2017 TO-05 35 35 22 5 3 0 0 71 8 65

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 27 34 20 12 4 1 2 63 17 567
2017 TO-02 55 29 5 8 0 0 3 86 8 38
2017 TO-03 26 35 17 14 5 0 2 62 20 241
2017 TO-04 21 37 25 12 3 1 2 59 15 204
2017 TO-05 34 26 25 9 3 2 2 62 13 65

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 19 30 29 15 6 1 1 50 21 567
2017 TO-02 33 31 23 10 0 0 3 66 11 39
2017 TO-03 19 27 31 16 6 1 1 47 22 241
2017 TO-04 14 34 30 13 8 0 0 49 21 203
2017 TO-05 22 26 28 20 5 0 0 48 25 65

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 29 30 23 11 5 0 2 59 17 568
2017 TO-02 33 33 21 5 3 0 5 70 8 39
2017 TO-03 28 31 23 10 7 0 1 60 18 241
2017 TO-04 23 29 26 14 4 0 2 54 19 204
2017 TO-05 40 28 14 12 5 2 0 69 17 65

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 35 32 20 7 3 2 2 70 10 566
2017 TO-02 41 31 18 5 0 3 3 76 5 39
2017 TO-03 37 34 16 7 3 1 2 73 11 240
2017 TO-04 32 32 23 7 1 3 1 66 9 203
2017 TO-05 35 23 25 6 6 0 5 61 13 65

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 55 30 10 2 1 0 1 86 4 570
2017 TO-02 74 18 3 0 3 0 3 95 3 39
2017 TO-03 46 35 12 4 2 0 1 82 6 242
2017 TO-04 59 26 12 1 0 0 1 86 1 205
2017 TO-05 69 22 8 2 0 0 0 91 2 65

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 77 11 5 1 3 1 2 91 4 568
2017 TO-02 74 10 5 0 3 3 5 92 3 39
2017 TO-03 74 11 6 2 4 1 2 88 6 241
2017 TO-04 76 14 3 1 2 0 2 93 4 204
2017 TO-05 94 3 2 0 2 0 0 97 2 65

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 52 30 11 3 1 1 1 84 5 568
2017 TO-02 62 18 13 0 3 0 5 84 3 39
2017 TO-03 49 30 12 4 2 1 1 82 6 241
2017 TO-04 49 35 12 3 0 0 0 84 3 204
2017 TO-05 63 28 8 2 0 0 0 91 2 65

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 60 20 10 5 3 1 1 82 8 569
2017 TO-02 79 5 3 5 0 5 3 92 6 39
2017 TO-03 57 20 10 7 4 0 2 78 11 242
2017 TO-04 60 22 11 4 3 0 1 82 7 204
2017 TO-05 69 18 11 0 2 0 0 88 2 65

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 56 9 3 1 0 0 31 94 2 568
2017 TO-02 51 5 0 3 3 0 38 92 8 39
2017 TO-03 63 5 2 0 0 0 30 97 0 241
2017 TO-04 53 8 4 0 0 0 34 93 1 204
2017 TO-05 49 17 8 5 0 0 22 84 6 65

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 71 15 3 1 0 1 9 95 1 568
2017 TO-02 72 10 5 0 0 5 8 94 0 39
2017 TO-03 71 15 3 1 1 0 9 95 2 242
2017 TO-04 69 16 4 0 0 0 10 95 1 203
2017 TO-05 74 17 2 2 0 0 6 97 2 65

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 48 28 11 5 5 1 2 79 10 570
2017 TO-02 38 18 21 13 8 0 3 58 21 39
2017 TO-03 41 33 9 7 6 1 2 77 14 242
2017 TO-04 50 28 12 2 5 0 2 80 8 205
2017 TO-05 74 17 9 0 0 0 0 91 0 65

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 55 29 9 2 1 0 3 87 4 569
2017 TO-02 54 26 10 3 3 0 5 84 5 39
2017 TO-03 54 32 8 2 1 0 3 89 3 241
2017 TO-04 55 26 11 2 2 0 3 84 5 205
2017 TO-05 60 32 5 2 0 0 2 94 2 65

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 13 32 38 11 4 1 1 46 15 569
2017 TO-02 31 41 21 3 0 3 3 76 3 39
2017 TO-03 10 35 38 11 5 0 0 45 17 241
2017 TO-04 14 24 44 13 4 0 1 38 17 205
2017 TO-05 15 34 37 11 2 2 0 50 13 65

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 4 15 39 27 15 0 1 42 19 566
2017 TO-02 3 8 15 36 31 3 5 72 11 39
2017 TO-03 5 14 38 28 13 0 1 42 20 239
2017 TO-04 3 18 40 24 16 0 0 40 20 205
2017 TO-05 0 12 51 23 14 0 0 37 12 65

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 11 27 26 18 8 10 1 42 29 569
2017 TO-02 26 18 15 10 3 26 3 61 18 39
2017 TO-03 9 25 28 19 8 9 1 38 31 241
2017 TO-04 8 29 24 20 10 9 0 40 33 205
2017 TO-05 14 34 28 11 5 9 0 53 17 65

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 16 39 22 13 7 2 1 57 20 566
2017 TO-02 33 44 13 3 0 5 3 83 3 39
2017 TO-03 16 36 20 14 9 3 1 55 24 241
2017 TO-04 14 39 25 15 6 1 0 53 22 202
2017 TO-05 17 42 28 11 2 2 0 59 13 65
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 TO 8 92 569
2017 TO-03 9 91 241
2017 TO-04 9 91 205

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 TO 72 28 43
2017 TO-03 77 23 22
2017 TO-04 61 39 18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 42 39 10 10 0 0 0 81 10 31
2017 TO-03 29 35 18 18 0 0 0 65 18 17
2017 TO-04 64 36 0 0 0 0 0 100 0 11
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 68 14 5 1 1 9 1 76 24 570
2017 TO-02 59 18 5 5 0 10 3 68 32 39
2017 TO-03 65 16 5 1 1 11 2 74 26 242
2017 TO-04 68 14 5 0 1 9 1 76 24 205
2017 TO-05 82 8 3 2 2 3 2 85 15 65

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 TO 7 113
2017 TO-02 9 11
2017 TO-03 8 50
2017 TO-04 5 41

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 TO 11 113
2017 TO-02 9 11
2017 TO-03 12 50
2017 TO-04 15 41

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 TO 9 113
2017 TO-02 9 11
2017 TO-03 8 50
2017 TO-04 10 41

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 TO 30 113
2017 TO-02 18 11
2017 TO-03 41 50
2017 TO-04 17 41

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 TO 7 113
2017 TO-02 0 11
2017 TO-03 10 50
2017 TO-04 7 41

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 TO 52 113
2017 TO-02 64 11
2017 TO-03 37 50
2017 TO-04 66 41

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 TO 18 58 10 7 1 6 117
2017 TO-02 10 70 10 10 0 0 10
2017 TO-03 17 65 7 6 0 6 53
2017 TO-04 19 52 12 10 2 5 42

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 9 29 24 9 6 6 18 50 19 121
2017 TO-02 9 27 45 0 0 9 9 44 0 11
2017 TO-03 9 33 25 9 5 7 11 51 18 54
2017 TO-04 11 25 14 9 9 5 27 53 27 44

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 TO 9 26 19 13 2 9 21 51 22 121
2017 TO-02 0 18 36 18 0 0 27 25 25 11
2017 TO-03 13 31 16 15 2 13 11 57 21 54
2017 TO-04 9 25 11 11 5 9 30 56 26 44
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