2017 Public Service Employee Survey Results for National Research Council Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 43 8 20 11 0 0 61 31 256
2017 Language of service - Both English and French 27 48 8 13 5 0 0 75 17 364
2011 Language of service - English only 36 43 7 11 3 0 0 79 14 335
2011 Language of service - Both English and French 45 42 5 7 2 0 0 86 9 509
2008 Language of service - English only 39 44 5 8 4 0 0 83 12 354
2008 Language of service - Both English and French 50 40 4 5 2 0 0 90 7 561

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 15 4 2 2 1 2 92 4 256
2017 Language of service - Both English and French 49 30 10 6 3 0 1 80 10 364
2011 Language of service - English only 79 14 3 1 1 1 2 95 2 335
2011 Language of service - Both English and French 58 24 4 9 3 1 1 83 12 509
2008 Language of service - English only 79 15 3 1 1 0 1 95 2 354
2008 Language of service - Both English and French 59 23 7 7 2 1 1 83 10 558

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 16 4 2 0 0 2 93 3 257
2017 Language of service - Both English and French 42 25 8 14 9 0 1 68 23 364
2011 Language of service - English only 81 13 2 2 1 0 2 96 3 335
2011 Language of service - Both English and French 47 23 8 12 9 0 1 71 21 509
2008 Language of service - English only 79 14 2 2 1 0 1 94 3 354
2008 Language of service - Both English and French 49 22 10 11 7 0 1 73 18 561

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 34 6 11 5 0 0 78 16 257
2017 Language of service - Both English and French 45 39 5 6 4 0 0 85 10 364
2011 Language of service - English only 52 32 6 5 3 0 1 85 9 335
2011 Language of service - Both English and French 51 35 6 5 4 0 0 86 9 504

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 42 14 20 7 0 0 59 27 257
2017 Language of service - Both English and French 25 39 17 13 6 0 1 64 19 364
2011 Language of service - English only 26 30 15 18 9 0 2 57 27 336
2011 Language of service - Both English and French 19 40 15 17 8 0 1 60 25 510
2008 Language of service - English only 21 42 18 12 5 0 1 64 18 354
2008 Language of service - Both English and French 32 42 13 8 4 0 1 75 12 560

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 31 3 2 2 0 0 93 4 257
2017 Language of service - Both English and French 45 42 6 5 3 0 0 87 7 363
2011 Language of service - English only 60 31 5 3 2 0 0 90 4 335
2011 Language of service - Both English and French 50 36 7 5 2 0 0 86 7 508
2008 Language of service - English only 59 32 2 6 1 0 0 91 7 353
2008 Language of service - Both English and French 49 37 7 4 2 0 0 86 6 561

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 25 2 2 2 0 0 94 4 257
2017 Language of service - Both English and French 53 38 3 5 1 0 0 90 6 362
2011 Language of service - English only 70 25 1 3 1 0 0 95 3 336
2011 Language of service - Both English and French 56 31 7 3 3 0 0 87 6 510
2008 Language of service - English only 58 32 3 5 1 0 0 91 6 353
2008 Language of service - Both English and French 54 36 5 4 2 0 0 90 5 561

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 34 7 7 1 0 0 85 8 256
2017 Language of service - Both English and French 52 36 6 5 1 0 0 88 6 362

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 30 16 7 3 0 0 73 11 257
2017 Language of service - Both English and French 36 35 15 8 4 1 1 72 13 363
2011 Language of service - English only 41 34 10 8 6 0 0 75 14 335
2011 Language of service - Both English and French 35 35 14 8 6 0 1 71 14 510

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 10 11 12 41 2 13 25 62 256
2017 Language of service - Both English and French 19 22 14 13 22 1 9 45 39 363
2011 Language of service - English only 20 18 10 13 25 3 10 44 45 335
2011 Language of service - Both English and French 19 20 12 12 26 2 11 44 43 511
2008 Language of service - English only 17 20 11 13 25 2 11 43 44 352
2008 Language of service - Both English and French 25 22 8 12 21 1 10 53 38 559

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 42 7 4 2 0 0 86 7 257
2017 Language of service - Both English and French 36 46 9 6 3 0 0 82 9 364
2011 Language of service - English only 46 40 5 5 4 0 0 86 9 335
2011 Language of service - Both English and French 39 41 11 6 3 0 0 80 9 511
2008 Language of service - English only 45 39 7 6 3 0 0 84 9 353
2008 Language of service - Both English and French 43 40 10 4 2 0 0 83 7 558

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 34 17 17 11 0 0 55 29 257
2017 Language of service - Both English and French 22 33 20 16 9 1 0 55 25 364
2011 Language of service - English only 20 39 15 13 12 0 0 60 25 336
2011 Language of service - Both English and French 17 35 17 18 13 0 0 52 31 510

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 44 13 15 4 0 0 68 19 257
2017 Language of service - Both English and French 24 47 13 12 3 0 0 71 16 363

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 35 11 4 4 0 0 82 8 257
2017 Language of service - Both English and French 33 49 9 6 2 1 0 83 8 364
2011 Language of service - English only 41 42 8 5 5 0 0 83 9 336
2011 Language of service - Both English and French 36 41 13 5 6 1 0 77 10 510
2008 Language of service - English only 52 35 6 4 2 0 0 88 6 353
2008 Language of service - Both English and French 47 39 8 3 2 1 0 86 6 561

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 42 15 8 9 0 0 69 16 257
2017 Language of service - Both English and French 25 43 16 9 7 0 0 68 16 364

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 28 4 1 0 0 0 95 1 257
2017 Language of service - Both English and French 55 36 6 2 1 0 0 91 2 363
2011 Language of service - English only 72 21 4 2 0 0 0 94 3 335
2011 Language of service - Both English and French 67 26 4 2 1 0 0 94 2 508

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 40 14 12 5 0 0 69 16 257
2017 Language of service - Both English and French 24 45 14 13 4 0 0 68 18 362
2011 Language of service - English only 30 37 12 13 8 0 0 67 20 335
2011 Language of service - Both English and French 31 37 14 13 5 0 0 68 18 508

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 37 16 6 6 0 0 71 12 257
2017 Language of service - Both English and French 29 40 15 12 4 0 0 69 16 363

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 39 15 12 7 0 0 65 20 257
2017 Language of service - Both English and French 25 41 17 12 6 0 0 66 17 362
2011 Language of service - English only 36 38 12 10 3 0 0 74 14 336
2011 Language of service - Both English and French 29 41 14 11 5 0 0 70 16 507

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 38 7 4 2 0 0 87 5 257
2017 Language of service - Both English and French 43 41 9 4 2 0 0 84 6 362
2011 Language of service - English only 49 40 6 4 2 0 0 88 6 335
2011 Language of service - Both English and French 45 40 7 5 2 0 0 86 7 512
2008 Language of service - English only 53 36 6 3 2 0 0 89 5 354
2008 Language of service - Both English and French 47 42 7 3 1 0 0 89 4 561

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 36 26 9 8 0 1 57 17 257
2017 Language of service - Both English and French 23 40 21 9 7 0 0 63 16 364
2011 Language of service - English only 30 36 15 13 5 0 1 67 19 336
2011 Language of service - Both English and French 21 38 22 10 8 1 1 60 18 510
2008 Language of service - English only 18 33 27 14 7 0 1 52 21 354
2008 Language of service - Both English and French 21 30 24 16 9 0 0 51 25 561

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 25 37 19 6 0 2 26 36 256
2017 Language of service - Both English and French 10 33 32 12 9 1 2 22 45 364
2011 Language of service - English only 13 29 34 15 7 0 2 23 43 330
2011 Language of service - Both English and French 16 30 33 13 5 0 2 18 48 509
2008 Language of service - English only 8 25 34 23 6 0 3 30 34 353
2008 Language of service - Both English and French 8 29 36 17 8 1 2 25 37 558

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 18 25 29 15 1 2 46 28 256
2017 Language of service - Both English and French 11 21 27 22 14 2 3 37 34 361
2011 Language of service - English only 15 24 27 19 12 1 2 32 40 331
2011 Language of service - Both English and French 20 25 27 15 7 2 3 24 48 506
2008 Language of service - English only 7 18 29 27 14 2 3 43 26 351
2008 Language of service - Both English and French 6 16 32 28 12 2 3 43 24 561

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 22 34 16 7 1 3 23 41 256
2017 Language of service - Both English and French 23 30 25 13 7 1 2 20 54 364
2011 Language of service - English only 15 27 30 16 9 1 2 26 43 333
2011 Language of service - Both English and French 23 23 28 15 6 1 2 23 48 507
2008 Language of service - English only 13 25 33 16 9 1 3 26 40 352
2008 Language of service - Both English and French 20 25 28 16 8 1 2 25 47 559

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 11 35 33 13 2 2 47 17 255
2017 Language of service - Both English and French 8 19 37 23 10 1 2 34 28 363
2011 Language of service - English only 6 11 37 30 12 1 2 44 18 333
2011 Language of service - Both English and French 10 18 37 22 10 1 3 33 29 508
2008 Language of service - English only 5 12 35 32 12 1 3 46 18 351
2008 Language of service - Both English and French 7 21 31 29 10 0 2 40 28 558

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 26 31 17 10 2 2 27 40 255
2017 Language of service - Both English and French 18 26 26 15 10 2 3 27 46 364
2011 Language of service - English only 18 25 27 20 8 0 2 29 44 333
2011 Language of service - Both English and French 21 28 27 13 7 1 3 21 51 506
2008 Language of service - English only 11 20 31 24 9 1 4 35 33 352
2008 Language of service - Both English and French 14 29 28 15 10 1 3 26 45 558

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 2 9 21 39 21 2 6 65 12 254
2017 Language of service - Both English and French 7 12 22 29 21 3 4 55 21 363
2011 Language of service - English only 4 7 21 36 26 1 5 66 12 333
2011 Language of service - Both English and French 6 11 23 29 23 2 7 57 18 505
2008 Language of service - English only 1 8 23 36 23 2 7 65 10 351
2008 Language of service - Both English and French 6 12 23 33 18 2 6 56 19 557

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 30 31 9 4 1 3 14 55 257
2017 Language of service - Both English and French 17 29 34 9 6 2 2 16 48 364
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 14 7 1 1 0 7 91 2 257
2017 Language of service - Both English and French 45 26 9 12 7 0 1 72 19 363
2011 Language of service - English only 75 10 5 1 1 0 7 92 3 334
2011 Language of service - Both English and French 47 19 9 12 11 0 2 67 23 508
2008 Language of service - English only 67 9 6 2 3 1 13 88 5 351
2008 Language of service - Both English and French 47 18 8 13 11 0 2 67 25 561

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 26 24 9 13 7 3 49 25 257
2017 Language of service - Both English and French 17 36 19 9 11 5 3 57 22 362

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 28 13 9 10 1 0 67 19 257
2017 Language of service - Both English and French 36 37 10 11 5 1 0 74 16 363

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 33 9 14 4 0 1 72 19 256
2017 Language of service - Both English and French 33 42 13 8 3 1 0 76 11 363
2011 Language of service - English only 41 35 9 8 6 0 1 77 14 335
2011 Language of service - Both English and French 35 37 11 9 6 1 2 74 15 511
2008 Language of service - English only 35 32 12 13 7 1 0 68 20 352
2008 Language of service - Both English and French 35 40 9 10 4 1 1 76 15 560

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 29 13 9 9 12 2 64 21 257
2017 Language of service - Both English and French 28 32 12 12 5 10 0 67 19 364
2011 Language of service - English only 37 29 11 11 7 4 1 70 18 335
2011 Language of service - Both English and French 35 29 12 9 7 7 2 69 18 508
2008 Language of service - English only 31 29 12 10 10 7 1 65 22 353
2008 Language of service - Both English and French 35 29 15 9 7 5 1 68 16 559

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 15 18 19 16 22 1 29 47 257
2017 Language of service - Both English and French 8 22 19 18 12 19 1 38 38 364

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 38 9 4 5 0 0 82 9 257
2017 Language of service - Both English and French 41 42 9 5 3 0 0 84 8 362
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 38 12 12 7 0 0 69 18 257
2017 Language of service - Both English and French 29 42 15 8 5 0 0 72 13 364
2011 Language of service - English only 36 32 13 8 10 1 0 69 19 336
2011 Language of service - Both English and French 31 34 14 12 9 0 0 65 21 509
2008 Language of service - English only 31 38 12 9 8 1 0 70 18 353
2008 Language of service - Both English and French 27 37 14 12 10 0 0 65 21 560

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 29 13 7 6 0 1 73 13 256
2017 Language of service - Both English and French 38 36 15 7 2 2 0 76 9 364
2011 Language of service - English only 44 30 11 7 7 0 0 75 14 335
2011 Language of service - Both English and French 39 31 14 7 8 1 0 71 15 510
2008 Language of service - English only 39 30 11 9 9 2 0 71 18 354
2008 Language of service - Both English and French 35 33 14 9 7 3 0 69 16 560

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 38 12 8 6 0 0 74 14 256
2017 Language of service - Both English and French 34 42 11 8 4 1 0 77 12 364
2011 Language of service - English only 38 33 10 10 8 0 0 71 19 335
2011 Language of service - Both English and French 35 32 13 13 7 0 0 67 20 507
2008 Language of service - English only 34 33 12 9 11 1 0 67 20 354
2008 Language of service - Both English and French 31 33 13 14 8 0 0 64 22 559

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 10 7 0 0 0 6 91 1 257
2017 Language of service - Both English and French 68 18 3 4 6 0 2 87 9 364
2011 Language of service - English only 81 7 3 1 1 0 7 95 2 336
2011 Language of service - Both English and French 65 14 4 4 10 0 3 82 14 508
2008 Language of service - English only 76 6 4 1 2 1 11 93 2 354
2008 Language of service - Both English and French 70 11 3 6 8 0 2 83 14 560

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 21 9 5 8 4 4 75 14 255
2017 Language of service - Both English and French 41 31 9 7 6 4 2 76 14 363
2011 Language of service - English only 47 26 10 5 7 2 3 77 13 334
2011 Language of service - Both English and French 40 29 9 8 6 2 6 74 16 509

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 28 11 6 7 0 0 77 13 255
2017 Language of service - Both English and French 48 33 10 5 3 1 0 81 9 364

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 29 11 5 6 1 0 78 11 255
2017 Language of service - Both English and French 47 30 13 5 4 2 0 78 8 364

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 25 14 6 8 1 0 72 14 256
2017 Language of service - Both English and French 43 33 13 6 4 0 1 77 10 363
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 39 19 7 3 3 2 69 11 31
2017 Language of service - Both English and French 26 47 15 9 1 0 1 74 10 75

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 30 15 8 8 7 0 67 17 257
2017 Language of service - Both English and French 24 37 15 9 5 10 1 67 16 364
2011 Language of service - English only 23 33 19 9 11 4 0 59 21 333
2011 Language of service - Both English and French 20 28 20 11 11 8 1 53 25 507

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 33 16 12 10 2 1 61 23 255
2017 Language of service - Both English and French 22 35 22 10 7 3 0 59 18 362
2011 Language of service - English only 17 31 17 14 20 1 0 49 34 335
2011 Language of service - Both English and French 15 25 20 17 20 2 0 41 38 510
2008 Language of service - English only 23 33 15 16 12 2 0 57 29 354
2008 Language of service - Both English and French 19 32 20 16 11 1 0 52 28 559

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 30 18 17 13 6 0 49 32 256
2017 Language of service - Both English and French 10 30 31 13 10 7 0 43 24 364
2011 Language of service - English only 12 29 19 24 15 2 0 42 39 336
2011 Language of service - Both English and French 6 23 26 21 17 7 0 32 41 509
2008 Language of service - English only 13 33 18 20 13 3 0 47 34 354
2008 Language of service - Both English and French 8 33 23 21 9 7 0 44 32 559

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 26 18 14 15 9 0 49 32 257
2017 Language of service - Both English and French 18 30 24 12 9 6 0 51 23 362
2011 Language of service - English only 14 29 16 20 16 6 0 46 38 335
2011 Language of service - Both English and French 10 23 21 18 18 10 0 37 40 511
2008 Language of service - English only 20 31 14 17 12 6 0 55 31 353
2008 Language of service - Both English and French 11 26 25 15 12 10 0 42 30 560

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 30 21 20 14 2 0 44 34 257
2017 Language of service - Both English and French 9 39 25 16 9 2 0 49 26 362
2011 Language of service - English only 12 29 17 20 21 2 0 42 41 334
2011 Language of service - Both English and French 9 27 21 23 18 2 0 36 42 510
2008 Language of service - English only 14 38 13 18 14 3 0 53 33 354
2008 Language of service - Both English and French 11 33 22 20 12 3 0 45 33 560
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 40 17 14 8 0 0 61 22 257
2017 Language of service - Both English and French 16 49 18 13 4 1 0 65 17 363
2011 Language of service - English only 20 34 16 16 14 0 0 53 31 334
2011 Language of service - Both English and French 18 36 18 13 14 1 0 54 27 510

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 33 10 4 1 1 0 85 6 257
2017 Language of service - Both English and French 33 42 15 3 2 5 0 78 6 364
2011 Language of service - English only 48 32 9 5 3 2 0 83 8 333
2011 Language of service - Both English and French 38 32 16 6 4 4 0 74 10 510

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 29 13 8 6 5 2 72 14 257
2017 Language of service - Both English and French 30 34 15 13 4 3 1 66 18 362
2011 Language of service - English only 37 34 10 8 6 4 1 74 15 333
2011 Language of service - Both English and French 30 29 15 12 9 4 1 62 22 511
2008 Language of service - English only 35 33 10 9 8 3 2 71 18 354
2008 Language of service - Both English and French 27 36 13 11 8 4 1 66 20 559

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 29 23 11 8 3 0 56 20 256
2017 Language of service - Both English and French 13 34 25 14 5 8 1 51 21 364
2011 Language of service - English only 19 38 18 13 8 3 2 59 22 335
2011 Language of service - Both English and French 14 33 26 12 9 5 1 49 23 506

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 17 20 15 19 16 2 35 41 257
2017 Language of service - Both English and French 10 20 21 14 17 15 3 36 38 364
2011 Language of service - English only 13 22 20 17 15 10 2 41 37 335
2011 Language of service - Both English and French 10 16 20 19 20 12 4 30 46 510

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 17 9 2 1 1 8 87 3 257
2017 Language of service - Both English and French 38 30 13 10 7 1 2 70 17 362

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 12 7 0 2 5 7 89 3 256
2017 Language of service - Both English and French 46 32 7 8 2 3 2 81 11 363
2011 Language of service - English only 68 11 8 1 0 5 7 90 2 335
2011 Language of service - Both English and French 47 23 12 7 4 3 4 76 12 511
2008 Language of service - English only 66 14 10 1 1 2 7 88 2 353
2008 Language of service - Both English and French 52 25 11 4 3 2 3 81 8 560

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 32 21 16 16 2 0 45 33 257
2017 Language of service - Both English and French 16 34 22 16 9 3 1 52 26 363
2011 Language of service - English only 17 26 17 17 21 1 0 44 38 336
2011 Language of service - Both English and French 12 28 18 21 18 2 0 42 40 510
2008 Language of service - English only 23 35 17 15 9 1 0 59 24 353
2008 Language of service - Both English and French 20 34 18 15 10 2 0 56 26 561

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 24 18 17 23 2 1 40 41 257
2017 Language of service - Both English and French 12 26 18 19 19 5 2 41 40 364
2011 Language of service - English only 17 21 14 18 27 1 1 39 47 334
2011 Language of service - Both English and French 12 21 15 21 26 2 3 35 49 510
2008 Language of service - English only 12 28 17 16 24 2 1 41 41 352
2008 Language of service - Both English and French 14 27 18 20 19 1 2 42 40 561

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 39 19 16 4 1 0 60 20 256
2017 Language of service - Both English and French 14 43 23 12 3 4 0 60 17 364

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 33 17 4 3 5 0 74 7 255
2017 Language of service - Both English and French 29 39 16 4 4 7 0 74 9 363

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 35 13 5 3 2 0 78 9 255
2017 Language of service - Both English and French 32 46 15 3 3 2 0 79 6 362
2011 Language of service - English only 36 38 14 7 4 1 0 74 11 336
2011 Language of service - Both English and French 28 39 15 9 5 3 0 70 15 510

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 32 12 5 4 1 0 80 8 256
2017 Language of service - Both English and French 42 43 9 3 3 0 0 85 6 364
2011 Language of service - English only 42 36 11 6 5 0 0 78 12 335
2011 Language of service - Both English and French 35 36 15 8 5 0 0 72 13 510
2008 Language of service - English only 40 35 11 9 5 1 0 76 14 354
2008 Language of service - Both English and French 33 42 12 7 6 0 0 75 13 561

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 32 16 9 5 0 0 70 14 255
2017 Language of service - Both English and French 38 36 13 8 3 1 0 75 12 364
2011 Language of service - English only 33 31 16 13 7 0 0 64 19 335
2011 Language of service - Both English and French 25 37 20 10 8 1 0 62 18 507

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 38 10 10 6 0 0 73 17 255
2017 Language of service - Both English and French 31 41 15 10 3 0 0 72 13 363
2011 Language of service - English only 27 34 13 16 10 0 0 61 26 333
2011 Language of service - Both English and French 21 39 17 14 8 0 0 61 22 508
2008 Language of service - English only 35 38 11 10 5 0 0 73 15 354
2008 Language of service - Both English and French 30 44 14 8 4 0 0 74 12 561

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 25 18 9 4 3 2 67 14 256
2017 Language of service - Both English and French 34 29 18 8 5 5 1 67 14 363
2011 Language of service - English only 37 29 14 9 7 3 1 68 17 335
2011 Language of service - Both English and French 28 28 19 9 10 5 0 59 20 508
2008 Language of service - English only 37 26 14 12 6 4 1 66 19 353
2008 Language of service - Both English and French 31 31 15 12 7 3 1 64 20 560
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 14 60 27 256
2017 Language of service - Both English and French 19 53 27 364
2011 Language of service - English only 14 55 31 336
2011 Language of service - Both English and French 19 50 32 511

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 46 8 8 26 9 3 35
2017 Language of service - Both English and French 28 16 27 20 4 6 72
2011 Language of service - English only 36 8 9 34 9999 12 49
2011 Language of service - Both English and French 29 14 33 16 9999 8 96
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 15 85 257
2017 Language of service - Both English and French 14 86 364

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 40
2017 Language of service - Both English and French 57 51

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 40
2017 Language of service - Both English and French 62 51

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 40
2017 Language of service - Both English and French 0 51

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 40
2017 Language of service - Both English and French 12 51

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 40

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 60 40
2017 Language of service - Both English and French 34 51

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 40
2017 Language of service - Both English and French 48 51

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 40
2017 Language of service - Both English and French 41 51

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 40
2017 Language of service - Both English and French 35 51

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 40
2017 Language of service - Both English and French 29 51

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 40
2017 Language of service - Both English and French 54 51

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 40
2017 Language of service - Both English and French 19 51

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 40
2017 Language of service - Both English and French 0 51

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 11 51

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 40

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 40
2017 Language of service - Both English and French 42 51

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 40
2017 Language of service - Both English and French 10 51

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 40
2017 Language of service - Both English and French 11 51

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 40
2017 Language of service - Both English and French 40 51

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 40
2017 Language of service - Both English and French 23 51

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 40
2017 Language of service - Both English and French 14 51

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 40
2017 Language of service - Both English and French 16 51

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 51

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 19 51

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 40
2017 Language of service - Both English and French 15 51

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 40
2017 Language of service - Both English and French 25 51

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 37
2017 Language of service - Both English and French 14 49

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 37
2017 Language of service - Both English and French 12 49

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 37

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 12 49

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 49

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 37
2017 Language of service - Both English and French 10 49

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 37
2017 Language of service - Both English and French 32 49

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 37
2017 Language of service - Both English and French 48 49

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 56 37
2017 Language of service - Both English and French 40 49

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 49

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 12 49

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 97 3 40
2017 Language of service - Both English and French 94 6 51

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 10 19 8 7 35 9 41 26 257
2017 Language of service - Both English and French 14 15 20 6 4 32 9 49 18 363

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 23 22 8 7 13 1 57 18 257
2017 Language of service - Both English and French 23 30 19 6 4 16 2 64 13 364
2011 Language of service - English only 35 26 20 6 5 6 1 66 13 332
2011 Language of service - Both English and French 25 35 17 7 6 11 0 67 14 512
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 48 13 9 4 3 2 72 14 257
2017 Language of service - Both English and French 19 44 16 7 3 4 6 70 12 364
2011 Language of service - English only 26 55 8 6 1 1 3 85 7 333
2011 Language of service - Both English and French 24 52 11 7 1 1 4 80 9 511
2008 Language of service - English only 23 49 13 7 2 3 3 77 10 354
2008 Language of service - Both English and French 26 47 13 7 2 2 4 77 10 561

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 17 24 16 9 27 2 31 35 257
2017 Language of service - Both English and French 4 21 26 6 6 30 7 39 19 364
2011 Language of service - English only 8 25 27 15 8 14 3 40 28 334
2011 Language of service - Both English and French 7 22 23 13 8 20 6 39 29 508

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 31 16 7 3 15 2 69 13 257
2017 Language of service - Both English and French 25 29 17 6 1 14 7 69 9 364
2011 Language of service - English only 32 31 16 6 3 9 4 72 10 334
2011 Language of service - Both English and French 34 31 14 6 2 9 4 75 9 512
2008 Language of service - English only 27 32 19 5 2 12 3 69 8 353
2008 Language of service - Both English and French 29 36 15 3 3 10 4 76 7 561

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 23 21 10 6 19 2 53 21 257
2017 Language of service - Both English and French 20 32 21 4 2 15 6 65 8 363
2011 Language of service - English only 23 34 16 8 6 10 4 65 16 332
2011 Language of service - Both English and French 27 30 17 7 4 12 4 67 13 511
2008 Language of service - English only 29 30 17 10 6 6 2 64 17 354
2008 Language of service - Both English and French 30 32 16 7 5 7 4 69 13 559
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 7 93 257
2017 Language of service - Both English and French 7 93 364

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 19
2017 Language of service - Both English and French 32 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 95 19
2017 Language of service - Both English and French 81 25

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 19
2017 Language of service - Both English and French 0 25

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 25

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 25

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 19

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 25

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 18
2017 Language of service - Both English and French 20 25

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 0 25

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 25

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 18
2017 Language of service - Both English and French 24 25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 0 25

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 0 25

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 25

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 18

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 0 25

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 18
2017 Language of service - Both English and French 27 25

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 19
2017 Language of service - Both English and French 36 25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 19
2017 Language of service - Both English and French 21 25

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 19
2017 Language of service - Both English and French 30 25

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 25

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 19
2017 Language of service - Both English and French 36 25

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17
2017 Language of service - Both English and French 21 23

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 23

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 17
2017 Language of service - Both English and French 32 23

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 17
2017 Language of service - Both English and French 36 23

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 70 17
2017 Language of service - Both English and French 54 23

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17
2017 Language of service - Both English and French 0 23

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 95 5 19
2017 Language of service - Both English and French 96 4 25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 10 21 2 3 43 7 46 12 257
2017 Language of service - Both English and French 12 16 22 2 3 36 9 51 9 364

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 22 21 6 3 18 0 64 11 255
2017 Language of service - Both English and French 23 29 20 4 3 19 2 66 9 364
2011 Language of service - English only 37 34 18 3 1 6 1 76 4 335
2011 Language of service - Both English and French 30 34 17 4 3 12 0 73 8 512
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 32 21 9 7 0 1 62 17 257
2017 Language of service - Both English and French 48 26 13 7 3 1 3 77 10 364

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 26 22 21 12 0 1 45 34 257
2017 Language of service - Both English and French 14 24 32 18 12 0 0 38 30 364

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 31 23 15 5 0 3 56 21 256
2017 Language of service - Both English and French 15 30 31 15 7 0 2 46 23 364

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 27 21 17 12 1 2 49 30 257
2017 Language of service - Both English and French 13 23 23 22 15 1 2 38 38 363

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 29 17 11 7 1 6 63 18 257
2017 Language of service - Both English and French 30 28 19 10 7 1 6 62 17 363

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 28 23 14 5 0 1 57 19 256
2017 Language of service - Both English and French 28 30 24 11 6 0 0 59 17 363

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 33 24 16 7 0 2 53 23 256
2017 Language of service - Both English and French 23 29 27 13 5 1 1 53 19 363

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 31 24 17 12 0 1 46 29 255
2017 Language of service - Both English and French 16 29 27 19 9 1 0 45 28 362

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 31 23 17 9 0 1 51 26 256
2017 Language of service - Both English and French 22 33 25 11 8 1 1 56 19 363

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 27 23 15 8 0 2 53 23 256
2017 Language of service - Both English and French 25 31 23 13 6 1 1 57 19 362

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 23 10 3 3 1 2 84 6 257
2017 Language of service - Both English and French 64 19 9 3 1 0 3 86 4 364

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 13 4 3 3 1 2 90 6 257
2017 Language of service - Both English and French 76 9 5 3 2 0 5 89 5 364

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 31 11 5 2 1 1 82 7 257
2017 Language of service - Both English and French 51 28 12 4 2 0 2 82 6 363

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 19 14 6 5 0 1 75 11 256
2017 Language of service - Both English and French 57 23 10 4 3 0 3 82 8 363

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 9 4 1 1 0 35 90 3 257
2017 Language of service - Both English and French 49 12 6 1 0 1 31 89 2 363

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 25 12 3 0 1 5 84 3 256
2017 Language of service - Both English and French 64 19 8 1 1 1 6 89 2 363

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 27 10 6 4 1 3 79 10 257
2017 Language of service - Both English and French 61 24 6 2 4 1 3 88 5 364

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 27 7 2 0 0 4 90 2 256
2017 Language of service - Both English and French 55 27 12 2 1 0 3 85 3 362

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 31 32 19 7 1 0 42 26 257
2017 Language of service - Both English and French 9 28 39 18 6 0 1 37 24 364

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 21 41 20 10 0 1 30 28 256
2017 Language of service - Both English and French 8 19 38 25 9 0 1 34 28 364

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 23 25 17 17 7 0 35 37 257
2017 Language of service - Both English and French 10 28 22 21 9 9 1 42 33 362

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 29 18 21 8 4 0 50 31 257
2017 Language of service - Both English and French 14 39 20 16 9 2 0 54 26 362
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 15 85 257
2017 Language of service - Both English and French 11 89 364

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 71 29 38
2017 Language of service - Both English and French 75 25 42

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 29 4 11 7 0 0 78 19 27
2017 Language of service - Both English and French 55 42 3 0 0 0 0 97 0 32
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 14 5 1 0 11 2 77 23 256
2017 Language of service - Both English and French 68 16 5 2 2 6 2 74 26 364

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 49
2017 Language of service - Both English and French 18 83

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 49
2017 Language of service - Both English and French 14 83

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 49
2017 Language of service - Both English and French 12 83

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 49
2017 Language of service - Both English and French 27 83

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 49
2017 Language of service - Both English and French 5 83

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 49
2017 Language of service - Both English and French 54 83

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 16 61 15 4 2 2 51
2017 Language of service - Both English and French 30 51 10 2 1 5 86

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 34 20 8 4 6 17 60 15 52
2017 Language of service - Both English and French 15 25 15 16 9 2 18 51 31 88

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 19 22 10 2 12 28 45 19 52
2017 Language of service - Both English and French 9 15 19 10 11 3 33 37 33 88
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