2017 Public Service Employee Survey Results for National Research Council Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 46 8 16 7 0 0 69 23 624
2017 Does not provide services to public 30 50 5 11 4 0 0 80 15 1694
2011 Provides services to public 41 43 6 9 2 0 0 84 11 853
2011 Does not provide services to public 41 44 4 8 3 0 0 84 11 2157
2008 Provides services to public 45 42 4 6 2 0 0 87 9 924
2008 Does not provide services to public 47 42 3 6 1 0 0 89 8 2105

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 24 7 4 3 0 1 85 7 624
2017 Does not provide services to public 66 22 6 3 1 1 1 89 5 1694
2011 Provides services to public 66 20 4 6 2 1 1 88 8 853
2011 Does not provide services to public 71 17 4 3 2 0 2 91 5 2157
2008 Provides services to public 66 20 5 5 2 1 1 88 7 921
2008 Does not provide services to public 75 15 4 3 2 1 1 92 5 2105

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 21 7 9 6 0 2 78 15 625
2017 Does not provide services to public 63 20 5 7 4 0 1 84 10 1692
2011 Provides services to public 61 19 5 8 6 0 1 81 14 852
2011 Does not provide services to public 68 15 5 6 4 0 2 85 10 2157
2008 Provides services to public 61 19 7 7 5 0 1 81 12 924
2008 Does not provide services to public 71 14 4 6 3 0 1 87 9 2102

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 37 6 8 4 0 0 82 12 625
2017 Does not provide services to public 50 36 6 6 2 0 0 86 8 1694
2011 Provides services to public 51 34 6 5 4 0 0 85 9 848
2011 Does not provide services to public 50 36 5 7 2 0 0 86 9 2156

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 41 15 16 6 0 0 62 23 625
2017 Does not provide services to public 29 41 12 12 5 0 0 71 17 1692
2011 Provides services to public 22 36 15 17 8 0 1 59 26 854
2011 Does not provide services to public 26 37 16 12 6 0 2 65 19 2152
2008 Provides services to public 28 42 15 10 5 0 1 71 14 923
2008 Does not provide services to public 27 40 14 11 4 1 3 69 16 2105

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 37 5 4 2 0 0 89 6 624
2017 Does not provide services to public 50 37 7 4 2 0 0 87 6 1691
2011 Provides services to public 54 34 6 4 2 0 0 88 6 852
2011 Does not provide services to public 53 35 7 4 2 0 0 88 6 2156
2008 Provides services to public 53 35 5 5 2 0 0 88 6 923
2008 Does not provide services to public 52 36 6 4 2 0 0 88 6 2105

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 32 3 4 1 0 0 92 5 623
2017 Does not provide services to public 54 35 5 4 2 0 0 89 5 1691
2011 Provides services to public 62 28 5 3 2 0 0 90 5 855
2011 Does not provide services to public 58 34 4 3 1 0 0 92 4 2150
2008 Provides services to public 56 34 5 4 1 0 0 90 5 923
2008 Does not provide services to public 56 35 4 3 1 0 0 91 4 2106

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 35 6 6 1 0 0 87 7 622
2017 Does not provide services to public 55 36 5 3 1 0 0 91 4 1690

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 33 16 8 4 0 1 72 12 624
2017 Does not provide services to public 42 33 12 8 3 1 1 77 11 1686
2011 Provides services to public 38 35 12 8 6 0 1 73 14 853
2011 Does not provide services to public 39 37 11 8 4 1 1 77 12 2153

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 17 12 12 30 2 11 38 48 623
2017 Does not provide services to public 20 22 12 14 19 2 11 48 38 1691
2011 Provides services to public 19 19 11 12 25 2 11 44 43 855
2011 Does not provide services to public 20 21 10 13 23 2 10 47 42 2152
2008 Provides services to public 22 21 10 12 23 2 11 49 40 920
2008 Does not provide services to public 23 21 11 13 18 2 11 51 36 2100

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 45 8 5 3 0 0 84 8 625
2017 Does not provide services to public 35 46 10 6 2 0 0 81 9 1692
2011 Provides services to public 41 41 9 5 4 0 0 82 9 855
2011 Does not provide services to public 39 41 9 7 4 0 0 80 11 2155
2008 Provides services to public 44 39 9 5 3 0 0 83 8 920
2008 Does not provide services to public 41 43 8 6 3 0 0 83 9 2101

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 34 19 17 10 0 0 55 26 625
2017 Does not provide services to public 25 37 17 14 7 0 0 62 21 1693
2011 Provides services to public 18 36 16 16 13 0 0 55 29 854
2011 Does not provide services to public 19 40 16 15 9 0 0 59 25 2161

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 46 13 13 4 0 0 70 17 624
2017 Does not provide services to public 26 46 14 11 4 0 0 72 14 1692

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 43 10 5 3 0 0 82 8 625
2017 Does not provide services to public 36 44 12 6 3 0 0 79 9 1694
2011 Provides services to public 38 41 11 5 5 0 0 79 10 855
2011 Does not provide services to public 37 41 11 7 4 1 0 78 11 2161
2008 Provides services to public 49 37 7 4 2 0 0 87 6 923
2008 Does not provide services to public 46 38 8 5 2 1 0 85 7 2106

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 43 16 9 7 0 0 69 16 625
2017 Does not provide services to public 29 42 14 9 6 0 0 71 15 1693

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 33 5 1 0 0 0 93 2 624
2017 Does not provide services to public 54 35 7 2 1 0 0 90 3 1690
2011 Provides services to public 69 24 4 2 0 0 0 94 2 852
2011 Does not provide services to public 63 29 5 2 1 0 0 92 3 2153

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 43 14 12 5 0 0 69 17 622
2017 Does not provide services to public 31 43 12 9 4 0 0 75 13 1690
2011 Provides services to public 31 37 13 13 6 0 0 68 19 851
2011 Does not provide services to public 31 40 11 10 8 0 0 71 18 2156

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 39 16 9 5 0 0 70 14 624
2017 Does not provide services to public 39 36 13 8 4 0 0 75 12 1686

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 40 16 12 6 0 0 66 18 623
2017 Does not provide services to public 30 40 16 10 5 0 1 70 14 1690
2011 Provides services to public 32 40 13 11 4 0 0 72 15 852
2011 Does not provide services to public 32 41 15 7 3 1 1 74 11 2156

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 40 8 4 2 0 0 86 6 623
2017 Does not provide services to public 44 38 10 5 1 0 0 83 7 1690
2011 Provides services to public 47 40 7 4 2 0 0 87 6 856
2011 Does not provide services to public 46 40 7 5 2 0 0 86 7 2155
2008 Provides services to public 49 40 6 3 2 0 0 89 4 924
2008 Does not provide services to public 50 38 6 4 2 0 0 88 6 2106

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 39 23 9 7 0 1 61 16 625
2017 Does not provide services to public 27 41 18 8 4 0 1 69 12 1690
2011 Provides services to public 25 37 19 11 7 0 1 63 18 855
2011 Does not provide services to public 25 39 19 10 5 0 1 65 15 2159
2008 Provides services to public 20 31 25 15 8 0 1 51 23 924
2008 Does not provide services to public 21 38 22 12 7 0 1 59 19 2103

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 30 34 15 8 1 2 24 41 624
2017 Does not provide services to public 9 26 39 16 7 0 2 23 36 1686
2011 Provides services to public 15 30 33 14 6 0 2 20 46 848
2011 Does not provide services to public 15 28 33 15 6 1 2 22 45 2153
2008 Provides services to public 8 27 35 20 7 0 2 28 36 920
2008 Does not provide services to public 8 24 37 20 8 0 3 29 33 2101

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 26 25 14 2 3 41 32 621
2017 Does not provide services to public 8 19 30 24 13 2 4 39 29 1677
2011 Provides services to public 18 25 27 17 10 2 3 27 45 845
2011 Does not provide services to public 18 25 26 16 10 2 3 27 45 2152
2008 Provides services to public 7 17 31 28 13 2 3 43 25 921
2008 Does not provide services to public 7 15 27 28 17 2 5 47 24 2103

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 26 29 14 7 1 3 22 49 624
2017 Does not provide services to public 17 27 28 15 7 2 4 23 47 1685
2011 Provides services to public 20 25 29 16 7 1 2 24 46 849
2011 Does not provide services to public 17 24 28 16 8 2 5 26 44 2149
2008 Provides services to public 17 25 30 16 8 1 3 25 44 920
2008 Does not provide services to public 13 21 29 20 11 1 4 34 36 2094

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 16 36 27 11 1 2 40 23 622
2017 Does not provide services to public 6 13 35 28 13 1 3 43 20 1680
2011 Provides services to public 8 15 37 26 11 1 3 38 24 850
2011 Does not provide services to public 7 14 32 30 13 1 3 44 23 2153
2008 Provides services to public 6 18 33 30 11 0 2 42 24 918
2008 Does not provide services to public 5 12 35 30 14 1 4 46 18 2097

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 26 28 16 10 2 3 27 43 623
2017 Does not provide services to public 11 22 30 21 11 1 4 34 35 1685
2011 Provides services to public 20 27 27 16 8 0 3 25 48 847
2011 Does not provide services to public 16 23 27 18 11 1 4 30 42 2158
2008 Provides services to public 13 26 30 19 10 1 3 29 40 919
2008 Does not provide services to public 10 22 28 21 14 1 4 36 34 2096

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 11 22 33 21 3 5 59 17 621
2017 Does not provide services to public 3 8 20 33 25 4 7 65 13 1682
2011 Provides services to public 5 9 22 31 25 2 6 61 15 847
2011 Does not provide services to public 4 8 22 32 23 3 8 62 14 2150
2008 Provides services to public 4 10 23 34 20 2 6 60 15 917
2008 Does not provide services to public 4 9 23 30 23 3 7 60 15 2097

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 29 33 9 5 1 2 15 51 625
2017 Does not provide services to public 16 26 30 14 7 2 4 23 46 1684
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 21 8 7 4 0 4 80 12 624
2017 Does not provide services to public 62 19 7 5 4 0 3 84 10 1695
2011 Provides services to public 58 15 7 8 7 0 4 77 15 851
2011 Does not provide services to public 65 15 5 5 4 0 5 85 10 2157
2008 Provides services to public 55 15 7 9 8 1 6 75 18 921
2008 Does not provide services to public 61 14 6 5 5 1 7 82 11 2103

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 32 21 9 12 6 3 54 23 623
2017 Does not provide services to public 25 31 18 10 6 5 5 62 18 1691

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 34 12 10 7 1 0 71 17 624
2017 Does not provide services to public 42 32 10 8 5 0 1 75 14 1694

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 39 11 10 4 1 0 74 14 623
2017 Does not provide services to public 35 38 10 9 4 2 2 76 13 1693
2011 Provides services to public 37 37 10 8 6 1 1 75 15 855
2011 Does not provide services to public 37 37 11 8 4 2 1 76 13 2156
2008 Provides services to public 35 37 10 11 5 1 1 73 17 921
2008 Does not provide services to public 36 37 10 10 4 1 1 75 15 2106

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 13 11 7 11 1 66 20 625
2017 Does not provide services to public 30 30 13 8 6 10 2 69 17 1693
2011 Provides services to public 36 29 11 10 7 6 1 70 18 852
2011 Does not provide services to public 36 30 12 8 6 7 2 72 15 2154
2008 Provides services to public 33 29 14 9 8 6 1 67 18 921
2008 Does not provide services to public 38 29 12 9 6 5 1 71 16 2106

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 19 19 19 14 20 1 35 41 625
2017 Does not provide services to public 10 20 20 18 11 18 3 39 36 1693

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 41 9 4 4 0 0 83 8 623
2017 Does not provide services to public 46 39 7 5 2 0 0 85 8 1690
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 40 14 10 5 0 0 70 15 625
2017 Does not provide services to public 35 36 13 8 6 1 0 72 14 1693
2011 Provides services to public 33 33 14 11 9 0 0 66 20 854
2011 Does not provide services to public 34 35 13 10 6 0 0 70 17 2157
2008 Provides services to public 29 37 13 11 9 0 0 66 20 922
2008 Does not provide services to public 31 35 13 11 9 1 1 67 20 2106

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 14 7 4 1 1 74 11 624
2017 Does not provide services to public 45 30 12 6 4 2 1 77 11 1694
2011 Provides services to public 41 31 13 7 7 1 0 72 15 853
2011 Does not provide services to public 42 31 12 8 5 1 0 74 13 2157
2008 Provides services to public 37 31 13 9 7 2 0 70 17 923
2008 Does not provide services to public 43 29 11 9 7 2 0 73 16 2106

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 40 12 8 5 0 0 75 13 624
2017 Does not provide services to public 40 34 11 9 5 1 0 75 14 1692
2011 Provides services to public 36 33 12 12 7 0 0 69 19 850
2011 Does not provide services to public 37 34 12 10 7 0 0 71 17 2155
2008 Provides services to public 32 33 13 12 9 0 0 66 21 922
2008 Does not provide services to public 35 32 11 12 9 1 0 68 21 2106

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 15 5 2 3 0 4 89 6 625
2017 Does not provide services to public 76 13 4 2 2 0 3 92 4 1687
2011 Provides services to public 72 11 4 3 6 0 5 87 9 853
2011 Does not provide services to public 75 11 3 2 3 0 5 91 6 2155
2008 Provides services to public 72 9 4 4 5 0 5 87 10 923
2008 Does not provide services to public 75 8 4 2 4 0 6 89 7 2104

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 27 10 6 7 4 3 76 14 622
2017 Does not provide services to public 46 24 9 6 4 6 5 79 11 1691
2011 Provides services to public 43 28 9 7 7 2 5 76 14 852
2011 Does not provide services to public 46 29 10 4 4 3 4 80 9 2155

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 31 10 6 5 1 0 79 10 623
2017 Does not provide services to public 53 28 9 6 4 1 0 81 10 1695

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 30 12 5 5 1 0 78 9 623
2017 Does not provide services to public 52 26 11 5 4 2 0 80 10 1693

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 30 14 6 6 0 0 75 12 623
2017 Does not provide services to public 48 28 10 8 5 0 0 77 13 1694
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 45 17 8 2 1 2 73 10 106
2017 Does not provide services to public 25 34 18 10 5 3 5 64 17 320

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 34 15 9 6 8 0 67 16 625
2017 Does not provide services to public 28 32 18 7 4 10 0 67 13 1693
2011 Provides services to public 21 31 20 10 11 7 1 56 23 848
2011 Does not provide services to public 20 28 21 11 11 10 1 53 24 2157

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 35 19 11 9 3 0 60 20 621
2017 Does not provide services to public 21 34 21 12 8 4 0 57 21 1695
2011 Provides services to public 16 28 19 16 20 2 0 44 36 853
2011 Does not provide services to public 14 25 20 17 22 2 0 40 40 2158
2008 Provides services to public 21 33 18 16 11 1 0 54 28 922
2008 Does not provide services to public 22 32 17 13 13 3 0 56 26 2106

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 30 26 14 11 6 0 46 27 624
2017 Does not provide services to public 13 29 24 17 9 8 0 46 28 1695
2011 Provides services to public 9 26 23 22 16 5 0 36 40 853
2011 Does not provide services to public 8 25 21 22 18 6 0 35 42 2156
2008 Provides services to public 10 33 21 20 11 6 0 46 33 922
2008 Does not provide services to public 12 32 19 19 12 7 0 46 33 2104

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 28 22 13 11 7 0 50 26 623
2017 Does not provide services to public 18 31 20 13 9 9 0 53 24 1695
2011 Provides services to public 12 25 19 19 17 8 0 40 39 855
2011 Does not provide services to public 12 27 18 17 18 9 0 42 39 2156
2008 Provides services to public 15 28 21 16 12 8 0 47 30 922
2008 Does not provide services to public 17 29 19 14 13 9 0 50 30 2106

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 35 23 18 11 2 0 47 29 623
2017 Does not provide services to public 12 32 21 19 12 4 0 46 32 1691
2011 Provides services to public 10 28 19 22 19 2 0 38 42 853
2011 Does not provide services to public 9 26 17 24 21 3 0 36 46 2157
2008 Provides services to public 12 35 18 19 13 3 0 48 33 923
2008 Does not provide services to public 13 34 16 21 12 3 0 49 34 2102
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 45 18 13 6 0 0 63 19 624
2017 Does not provide services to public 19 41 21 13 6 1 0 60 19 1689
2011 Provides services to public 19 35 17 14 14 0 0 54 29 853
2011 Does not provide services to public 18 35 16 17 13 1 0 54 30 2160

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 38 13 4 2 3 0 81 6 625
2017 Does not provide services to public 34 43 13 3 1 4 1 81 5 1689
2011 Provides services to public 42 32 13 5 3 3 0 77 9 851
2011 Does not provide services to public 32 39 16 4 2 5 2 76 7 2155

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 32 14 11 5 4 1 69 16 623
2017 Does not provide services to public 27 35 17 11 5 5 1 65 17 1688
2011 Provides services to public 33 31 13 10 8 4 1 67 19 853
2011 Does not provide services to public 27 30 16 12 7 6 2 62 20 2159
2008 Provides services to public 30 35 12 10 8 3 1 68 19 922
2008 Does not provide services to public 26 31 14 14 8 5 2 61 23 2105

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 32 25 13 6 6 1 53 20 624
2017 Does not provide services to public 13 28 27 16 7 8 2 45 26 1690
2011 Provides services to public 16 35 23 12 9 4 1 53 22 849
2011 Does not provide services to public 13 32 23 13 9 7 2 50 24 2155

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 19 21 15 18 15 2 36 39 625
2017 Does not provide services to public 12 21 22 15 12 15 3 40 33 1689
2011 Provides services to public 11 18 20 18 18 11 3 35 42 854
2011 Does not provide services to public 11 19 21 17 16 13 3 36 39 2157

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 24 11 7 4 1 4 77 12 623
2017 Does not provide services to public 54 23 10 6 2 2 3 81 9 1690

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 7 5 2 4 4 84 8 623
2017 Does not provide services to public 60 24 7 2 1 4 3 89 3 1691
2011 Provides services to public 56 18 10 4 2 4 5 81 8 855
2011 Does not provide services to public 55 19 10 3 2 3 8 84 6 2152
2008 Provides services to public 57 21 10 3 2 2 4 83 6 922
2008 Does not provide services to public 57 18 10 2 2 3 8 84 5 2105

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 33 22 16 12 2 0 49 29 624
2017 Does not provide services to public 18 33 18 15 13 3 0 53 29 1690
2011 Provides services to public 14 27 18 19 19 2 0 43 39 855
2011 Does not provide services to public 15 31 19 18 15 2 0 47 33 2151
2008 Provides services to public 21 35 18 15 9 2 0 57 25 923
2008 Does not provide services to public 21 34 18 15 10 2 0 56 26 2103

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 25 18 18 21 4 2 40 41 625
2017 Does not provide services to public 16 26 15 17 21 4 2 45 40 1691
2011 Provides services to public 14 21 15 20 26 2 2 37 48 853
2011 Does not provide services to public 12 21 17 18 27 2 2 35 47 2149
2008 Provides services to public 13 28 17 19 21 1 2 42 40 922
2008 Does not provide services to public 15 26 15 18 22 2 2 43 41 2101

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 42 21 14 4 3 0 60 18 624
2017 Does not provide services to public 22 39 21 10 5 4 0 63 15 1694

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 37 17 4 4 6 0 74 8 622
2017 Does not provide services to public 36 35 17 4 2 6 1 75 6 1688

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 14 4 3 2 0 79 7 621
2017 Does not provide services to public 39 42 11 4 1 2 0 84 5 1690
2011 Provides services to public 31 39 15 8 5 2 0 72 13 855
2011 Does not provide services to public 32 39 16 6 4 3 0 73 10 2154

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 39 10 4 3 0 0 83 7 624
2017 Does not provide services to public 47 39 7 4 2 0 0 86 6 1692
2011 Provides services to public 38 36 13 7 5 0 0 74 12 854
2011 Does not provide services to public 36 37 14 7 6 0 0 73 13 2155
2008 Provides services to public 36 39 12 8 5 0 0 75 13 924
2008 Does not provide services to public 39 38 11 8 3 1 0 77 11 2103

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 35 14 9 4 0 0 73 13 623
2017 Does not provide services to public 37 35 15 8 4 0 0 72 12 1693
2011 Provides services to public 28 35 19 11 7 0 0 63 18 850
2011 Does not provide services to public 26 34 18 12 9 1 0 60 22 2160

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 40 13 10 4 0 0 73 15 622
2017 Does not provide services to public 34 37 16 9 4 0 0 71 13 1694
2011 Provides services to public 24 37 15 15 9 0 0 61 24 850
2011 Does not provide services to public 23 34 18 15 9 1 0 57 25 2156
2008 Provides services to public 32 41 13 9 4 0 0 73 13 924
2008 Does not provide services to public 33 39 13 10 4 0 0 73 14 2104

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 27 18 8 5 4 1 67 14 623
2017 Does not provide services to public 37 28 16 9 6 4 1 68 15 1694
2011 Provides services to public 31 28 17 9 9 4 1 63 19 851
2011 Does not provide services to public 30 28 16 11 9 5 1 61 22 2161
2008 Provides services to public 34 29 14 12 7 4 1 65 19 922
2008 Does not provide services to public 34 30 15 9 7 5 0 68 17 2102
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 17 56 27 624
2017 Does not provide services to public 15 55 29 1692
2011 Provides services to public 17 52 31 856
2011 Does not provide services to public 16 50 33 2159

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 34 13 21 22 6 5 107
2017 Does not provide services to public 29 18 16 14 17 6 246
2011 Provides services to public 31 12 24 23 9999 9 145
2011 Does not provide services to public 21 10 27 22 9999 20 358
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 15 85 625
2017 Does not provide services to public 11 89 1692

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 93
2017 Does not provide services to public 50 182

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 93
2017 Does not provide services to public 60 182

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 93
2017 Does not provide services to public 3 182

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 93
2017 Does not provide services to public 0 182

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 182

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 93

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 182

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 93
2017 Does not provide services to public 37 183

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 93
2017 Does not provide services to public 38 183

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 93
2017 Does not provide services to public 47 183

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 93
2017 Does not provide services to public 44 183

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 93
2017 Does not provide services to public 32 183

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 93
2017 Does not provide services to public 53 183

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 93
2017 Does not provide services to public 27 183

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 93

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 93
2017 Does not provide services to public 6 183

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 93
2017 Does not provide services to public 12 183

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 93
2017 Does not provide services to public 42 183

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 93
2017 Does not provide services to public 25 183

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 93
2017 Does not provide services to public 7 183

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 93
2017 Does not provide services to public 47 183

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 93
2017 Does not provide services to public 25 183

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 93
2017 Does not provide services to public 16 183

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 93
2017 Does not provide services to public 15 183

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 183

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 183

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 93
2017 Does not provide services to public 12 183

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 93
2017 Does not provide services to public 7 183

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 93
2017 Does not provide services to public 35 183

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 88
2017 Does not provide services to public 11 176

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 88
2017 Does not provide services to public 27 176

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 88
2017 Does not provide services to public 13 176

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 88
2017 Does not provide services to public 10 176

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 88
2017 Does not provide services to public 13 176

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 88
2017 Does not provide services to public 5 176

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 88
2017 Does not provide services to public 5 176

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 88
2017 Does not provide services to public 11 176

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 88
2017 Does not provide services to public 10 176

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 88
2017 Does not provide services to public 30 176

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 88
2017 Does not provide services to public 11 176

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 88
2017 Does not provide services to public 48 176

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 88
2017 Does not provide services to public 47 176

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 88
2017 Does not provide services to public 13 176

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 96 4 93
2017 Does not provide services to public 97 3 183

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 13 20 7 5 33 9 46 21 624
2017 Does not provide services to public 15 15 19 5 3 34 10 52 14 1694

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 27 20 7 5 14 2 61 15 625
2017 Does not provide services to public 27 31 19 5 3 14 2 68 9 1692
2011 Provides services to public 29 32 18 7 6 8 0 67 13 852
2011 Does not provide services to public 29 33 19 5 3 11 1 69 10 2151
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 46 15 8 4 3 4 71 13 625
2017 Does not provide services to public 19 50 13 8 2 3 4 74 12 1695
2011 Provides services to public 25 54 9 7 1 1 4 82 8 853
2011 Does not provide services to public 24 50 11 7 1 2 5 80 9 2157
2008 Provides services to public 24 48 13 7 2 2 4 77 10 924
2008 Does not provide services to public 23 51 11 6 2 2 5 79 9 2105

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 19 26 10 7 28 5 36 26 625
2017 Does not provide services to public 7 20 26 10 5 27 6 39 22 1691
2011 Provides services to public 7 24 25 14 8 17 5 40 29 850
2011 Does not provide services to public 8 24 24 12 6 20 6 43 24 2159

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 30 17 6 2 15 5 69 11 625
2017 Does not provide services to public 31 31 14 4 1 15 4 76 7 1695
2011 Provides services to public 33 31 14 6 3 9 4 74 10 855
2011 Does not provide services to public 34 32 13 4 2 10 5 78 7 2160
2008 Provides services to public 28 34 17 4 2 11 4 73 7 923
2008 Does not provide services to public 32 35 12 4 2 10 5 79 7 2103

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 28 21 7 4 16 4 60 13 624
2017 Does not provide services to public 25 30 16 5 2 17 5 71 9 1691
2011 Provides services to public 25 32 16 7 5 11 4 66 14 851
2011 Does not provide services to public 24 32 16 6 4 14 5 70 11 2159
2008 Provides services to public 30 31 17 8 5 6 3 67 14 922
2008 Does not provide services to public 31 31 14 7 4 8 5 71 13 2106
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 7 93 625
2017 Does not provide services to public 4 96 1692

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 44
2017 Does not provide services to public 39 61

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 87 44
2017 Does not provide services to public 85 61

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 44
2017 Does not provide services to public 0 61

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 61

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 43
2017 Does not provide services to public 18 61

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 43

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 43

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 43
2017 Does not provide services to public 22 61

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 43
2017 Does not provide services to public 33 61

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 43

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 43
2017 Does not provide services to public 0 61

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 43
2017 Does not provide services to public 12 61

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 61

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 43
2017 Does not provide services to public 11 61

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 43
2017 Does not provide services to public 0 61

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 43
2017 Does not provide services to public 27 61

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 44
2017 Does not provide services to public 18 61

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 44
2017 Does not provide services to public 10 61

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 44
2017 Does not provide services to public 13 61

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 44
2017 Does not provide services to public 12 61

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 61

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 61

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 44

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 44
2017 Does not provide services to public 66 61

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 40
2017 Does not provide services to public 14 61

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 61

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 61

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 40
2017 Does not provide services to public 27 61

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 61

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 40
2017 Does not provide services to public 47 61

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 40
2017 Does not provide services to public 62 61

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 40

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 40
2017 Does not provide services to public 10 61

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 44
2017 Does not provide services to public 95 5 61

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 14 22 2 3 39 8 49 10 625
2017 Does not provide services to public 14 15 19 2 1 40 9 55 7 1690

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 26 20 5 3 19 1 65 10 623
2017 Does not provide services to public 26 30 18 3 2 19 2 71 6 1691
2011 Provides services to public 33 34 17 4 2 10 0 75 6 856
2011 Does not provide services to public 34 34 17 2 1 12 0 77 4 2157
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 29 16 8 5 0 3 71 13 625
2017 Does not provide services to public 43 31 13 7 4 1 1 76 11 1687

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 25 28 19 12 0 0 41 31 625
2017 Does not provide services to public 17 30 28 16 9 0 1 47 25 1690

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 31 27 15 6 0 2 50 22 624
2017 Does not provide services to public 25 33 22 13 6 0 2 59 19 1686

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 25 22 20 14 1 2 42 35 624
2017 Does not provide services to public 18 26 23 18 12 1 1 46 30 1692

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 29 18 10 7 1 6 63 18 624
2017 Does not provide services to public 39 31 15 7 4 1 5 74 11 1693

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 29 24 12 6 0 0 58 18 623
2017 Does not provide services to public 31 34 20 10 5 0 1 65 15 1688

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 30 26 14 6 1 1 53 21 623
2017 Does not provide services to public 25 34 22 12 6 1 1 60 17 1688

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 30 26 18 10 0 1 45 28 621
2017 Does not provide services to public 17 31 27 16 8 0 1 49 24 1688

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 32 24 13 8 0 1 54 22 623
2017 Does not provide services to public 25 33 22 11 7 0 1 59 19 1690

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 29 23 14 7 0 1 56 21 622
2017 Does not provide services to public 32 33 20 9 4 1 1 66 13 1686

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 21 9 3 2 0 3 85 5 625
2017 Does not provide services to public 62 25 8 2 1 0 2 88 3 1695

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 10 5 3 2 0 3 90 6 625
2017 Does not provide services to public 79 9 4 2 2 1 2 92 4 1692

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 29 11 5 2 0 2 82 7 624
2017 Does not provide services to public 57 29 8 2 1 0 1 88 4 1690

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 21 12 5 4 0 2 79 9 623
2017 Does not provide services to public 61 21 9 5 3 0 1 83 8 1693

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 11 5 1 0 0 33 90 2 624
2017 Does not provide services to public 57 13 5 1 0 0 24 92 2 1689

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 21 10 2 0 1 6 87 2 623
2017 Does not provide services to public 72 15 4 1 1 1 7 94 2 1687

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 25 8 3 4 1 3 85 7 625
2017 Does not provide services to public 51 24 11 5 5 1 2 78 11 1694

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 27 10 2 1 0 3 87 3 622
2017 Does not provide services to public 56 28 10 2 1 0 3 86 4 1692

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 29 36 18 7 0 0 39 25 625
2017 Does not provide services to public 10 33 39 13 5 0 0 43 18 1694

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 20 39 23 10 0 1 33 28 624
2017 Does not provide services to public 5 17 41 26 11 0 0 37 22 1685

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 26 24 19 13 9 0 39 35 623
2017 Does not provide services to public 10 29 25 16 9 10 1 44 28 1694

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 35 19 18 9 3 0 53 28 623
2017 Does not provide services to public 18 38 20 13 7 4 0 59 20 1690
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 13 87 625
2017 Does not provide services to public 9 91 1692

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 73 27 80
2017 Does not provide services to public 76 24 150

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 36 4 5 4 0 0 88 9 59
2017 Does not provide services to public 48 41 8 2 1 1 0 89 3 114
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 15 5 1 1 8 2 75 25 624
2017 Does not provide services to public 66 16 5 1 1 9 1 74 26 1694

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 133
2017 Does not provide services to public 8 377

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 133
2017 Does not provide services to public 19 377

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 133
2017 Does not provide services to public 10 377

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 133
2017 Does not provide services to public 25 377

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 133
2017 Does not provide services to public 4 377

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 133
2017 Does not provide services to public 52 377

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 25 55 12 3 1 4 138
2017 Does not provide services to public 21 60 9 6 1 3 384

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 28 16 13 7 4 18 54 25 141
2017 Does not provide services to public 16 27 19 9 6 4 19 56 20 395

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 16 20 10 8 6 31 41 28 141
2017 Does not provide services to public 9 20 18 10 6 8 29 46 26 395
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