2017 Public Service Employee Survey Results for National Research Council Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 48 5 13 6 0 0 76 19 1535
2017 First official language - French 29 51 7 10 3 0 0 80 13 787
2011 First official language - English 39 44 5 8 4 0 0 83 12 2083
2011 First official language - French 45 41 5 8 1 0 0 86 9 918
2008 First official language - English 44 44 3 7 2 0 0 87 9 2155
2008 First official language - French 54 37 4 4 0 0 0 91 5 875

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 75 16 5 1 1 1 1 94 1 1534
2017 First official language - French 42 35 10 9 4 0 1 77 13 788
2011 First official language - English 81 12 3 1 0 0 2 96 1 2082
2011 First official language - French 44 31 8 11 5 1 1 75 16 919
2008 First official language - English 82 12 2 1 1 0 1 96 1 2156
2008 First official language - French 48 27 9 10 5 1 1 76 15 871

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 76 17 3 2 1 0 2 95 2 1534
2017 First official language - French 32 27 11 19 11 0 0 59 30 787
2011 First official language - English 80 13 3 1 1 0 2 95 2 2082
2011 First official language - French 34 24 11 18 13 0 0 58 31 918
2008 First official language - English 80 14 3 2 1 0 1 95 3 2153
2008 First official language - French 39 21 10 18 11 0 1 60 29 874

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 35 6 6 3 0 0 85 9 1535
2017 First official language - French 44 41 5 7 3 0 0 85 10 788
2011 First official language - English 51 34 6 6 2 0 0 85 9 2081
2011 First official language - French 48 38 5 6 3 0 0 86 9 914

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 41 12 14 6 0 0 68 20 1534
2017 First official language - French 27 42 17 11 4 0 0 69 15 787
2011 First official language - English 27 36 15 13 7 0 2 64 20 2080
2011 First official language - French 19 39 18 15 7 0 1 59 22 917
2008 First official language - English 26 40 15 11 4 0 3 69 16 2155
2008 First official language - French 30 42 13 9 4 0 1 73 14 874

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 35 6 4 2 0 0 88 6 1534
2017 First official language - French 44 42 8 4 2 0 0 85 6 785
2011 First official language - English 56 33 6 4 2 0 0 89 5 2081
2011 First official language - French 45 40 8 5 2 0 0 85 7 918
2008 First official language - English 54 35 5 4 2 0 0 89 6 2157
2008 First official language - French 47 38 8 5 2 0 0 86 6 872

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 32 5 3 1 0 0 90 5 1535
2017 First official language - French 50 38 5 5 2 0 0 88 7 783
2011 First official language - English 63 30 3 3 1 0 0 93 4 2079
2011 First official language - French 49 39 7 3 2 0 0 88 5 917
2008 First official language - English 58 34 3 3 1 0 0 92 5 2155
2008 First official language - French 51 38 6 4 1 0 0 88 5 875

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 34 6 4 1 0 0 90 5 1533
2017 First official language - French 50 40 5 4 1 0 0 90 5 783

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 32 13 8 4 1 0 76 11 1532
2017 First official language - French 39 35 13 7 3 1 1 76 11 782
2011 First official language - English 40 36 10 7 5 1 1 77 13 2079
2011 First official language - French 36 36 14 9 4 0 1 73 13 918

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 19 12 14 25 2 11 41 45 1533
2017 First official language - French 22 25 13 13 15 2 9 54 31 785
2011 First official language - English 19 19 10 13 26 2 11 43 45 2078
2011 First official language - French 22 24 11 12 20 2 9 52 36 920
2008 First official language - English 20 20 11 14 21 2 12 47 40 2150
2008 First official language - French 28 25 9 10 17 1 10 59 30 870

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 44 10 6 3 0 0 82 9 1534
2017 First official language - French 34 48 9 7 2 0 0 82 8 787
2011 First official language - English 41 41 8 7 4 0 0 81 11 2081
2011 First official language - French 37 43 11 6 3 0 0 80 9 920
2008 First official language - English 42 42 8 6 3 0 0 84 9 2147
2008 First official language - French 41 41 11 5 2 0 0 82 7 875

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 37 16 15 8 0 0 61 23 1534
2017 First official language - French 24 35 21 13 6 0 0 59 20 788
2011 First official language - English 20 39 15 14 11 0 0 59 26 2088
2011 First official language - French 16 38 19 19 8 0 0 55 26 919

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 44 13 12 4 0 0 71 16 1534
2017 First official language - French 22 49 16 10 3 0 0 71 13 786

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 40 10 5 3 0 0 81 9 1535
2017 First official language - French 28 50 13 7 2 0 0 78 9 788
2011 First official language - English 40 40 9 6 4 1 0 81 10 2088
2011 First official language - French 30 42 15 7 5 0 0 73 12 919
2008 First official language - English 49 37 7 4 2 0 0 87 6 2155
2008 First official language - French 41 41 10 5 2 1 0 82 8 875

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 42 13 9 6 0 0 71 15 1535
2017 First official language - French 25 43 18 9 6 0 0 68 14 787

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 32 7 2 1 0 0 91 3 1530
2017 First official language - French 50 40 7 2 1 0 0 90 3 788
2011 First official language - English 67 26 4 2 1 0 0 93 3 2079
2011 First official language - French 59 33 7 1 1 0 0 91 2 917

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 41 12 10 5 0 0 74 14 1530
2017 First official language - French 25 46 15 10 3 0 0 71 14 786
2011 First official language - English 32 39 10 11 8 0 0 71 18 2079
2011 First official language - French 28 39 15 12 6 0 0 67 18 919

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 35 14 8 5 0 0 74 12 1530
2017 First official language - French 33 41 13 9 3 0 0 74 13 785

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 37 15 11 5 0 1 69 17 1530
2017 First official language - French 24 45 18 9 4 0 0 69 13 787
2011 First official language - English 33 40 13 8 4 1 1 74 12 2082
2011 First official language - French 29 42 17 8 3 1 0 72 11 917

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 38 9 5 2 0 0 84 7 1529
2017 First official language - French 42 40 12 4 1 0 0 82 6 788
2011 First official language - English 47 39 7 5 2 0 0 86 7 2082
2011 First official language - French 43 43 8 5 1 0 0 86 6 920
2008 First official language - English 51 37 6 4 2 0 0 88 6 2156
2008 First official language - French 47 42 7 3 1 0 0 89 4 875

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 40 20 9 5 0 1 65 14 1532
2017 First official language - French 28 42 18 8 4 0 0 71 12 787
2011 First official language - English 25 39 19 10 6 0 1 65 16 2086
2011 First official language - French 25 38 20 10 5 0 0 64 16 920
2008 First official language - English 20 35 24 13 7 0 1 56 20 2153
2008 First official language - French 22 37 21 13 7 0 0 59 20 875

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 26 38 16 8 0 2 24 37 1530
2017 First official language - French 9 28 38 15 6 1 3 22 39 784
2011 First official language - English 15 27 33 15 6 1 2 22 44 2072
2011 First official language - French 15 32 32 13 5 0 2 18 49 920
2008 First official language - English 7 23 38 21 8 0 3 29 31 2151
2008 First official language - French 9 30 32 18 8 1 3 27 40 871

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 18 28 25 15 2 3 42 29 1521
2017 First official language - French 8 22 31 22 10 3 4 34 32 781
2011 First official language - English 18 24 26 17 11 2 3 29 44 2072
2011 First official language - French 18 26 28 14 7 3 4 23 48 916
2008 First official language - English 7 16 28 27 16 2 4 47 24 2151
2008 First official language - French 7 16 28 28 14 3 5 45 24 874

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 26 28 16 8 2 3 25 45 1527
2017 First official language - French 22 28 27 12 5 2 4 18 53 786
2011 First official language - English 16 22 29 18 9 2 4 28 41 2069
2011 First official language - French 21 28 26 13 6 2 5 20 53 920
2008 First official language - English 12 22 29 21 11 1 4 33 36 2147
2008 First official language - French 19 23 29 15 9 1 3 25 44 868

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 12 35 29 15 1 3 46 18 1524
2017 First official language - French 8 18 37 25 7 2 2 34 27 782
2011 First official language - English 6 12 33 31 14 1 3 46 19 2075
2011 First official language - French 10 20 34 23 8 1 3 32 32 919
2008 First official language - English 4 11 35 32 14 0 4 48 16 2146
2008 First official language - French 7 22 32 25 11 1 3 37 30 870

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 24 30 19 12 1 4 32 37 1528
2017 First official language - French 15 22 29 20 10 1 4 32 38 784
2011 First official language - English 17 23 28 18 10 1 3 29 42 2076
2011 First official language - French 18 27 26 16 9 1 4 26 47 920
2008 First official language - English 10 23 29 21 13 1 3 36 34 2146
2008 First official language - French 12 24 29 18 12 0 5 31 38 870

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 3 9 20 34 24 3 7 65 13 1526
2017 First official language - French 4 10 21 31 23 5 7 61 15 781
2011 First official language - English 4 8 22 33 23 3 7 62 14 2069
2011 First official language - French 5 9 22 31 23 2 8 60 16 919
2008 First official language - English 3 9 24 32 23 2 7 60 13 2147
2008 First official language - French 5 12 21 31 21 3 8 58 19 868

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 26 29 13 7 2 4 21 48 1529
2017 First official language - French 14 29 33 13 6 2 4 20 46 784
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 73 15 6 1 0 0 4 92 2 1536
2017 First official language - French 35 28 9 14 12 0 2 64 27 787
2011 First official language - English 74 13 4 1 1 0 6 93 2 2082
2011 First official language - French 36 21 10 16 15 0 2 59 32 917
2008 First official language - English 69 12 6 3 1 1 8 89 4 2152
2008 First official language - French 35 21 8 15 18 1 3 58 34 873

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 30 18 10 8 5 4 60 19 1532
2017 First official language - French 18 33 20 9 8 6 6 58 19 786

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 30 11 10 7 1 1 72 17 1535
2017 First official language - French 40 38 11 7 3 1 0 79 11 787

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 36 11 11 4 2 1 73 16 1534
2017 First official language - French 35 43 11 6 3 1 1 80 10 786
2011 First official language - English 38 36 10 9 5 1 1 75 14 2080
2011 First official language - French 35 40 11 7 5 1 1 77 12 922
2008 First official language - English 37 34 10 12 5 1 1 73 18 2154
2008 First official language - French 33 44 11 7 3 2 1 78 10 874

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 28 13 9 7 10 2 67 18 1535
2017 First official language - French 26 35 13 9 4 11 1 70 15 787
2011 First official language - English 37 29 12 9 6 6 2 71 16 2079
2011 First official language - French 33 33 13 7 7 7 1 71 15 918
2008 First official language - English 38 27 12 10 7 5 1 69 19 2155
2008 First official language - French 33 35 15 7 5 4 1 72 13 873

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 19 20 18 13 17 2 37 38 1534
2017 First official language - French 8 21 18 18 9 22 4 39 37 788

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 37 8 6 3 0 0 83 9 1532
2017 First official language - French 44 43 7 4 1 0 0 87 5 785
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 36 13 9 6 1 0 72 15 1535
2017 First official language - French 32 40 15 9 4 0 0 72 13 787
2011 First official language - English 35 34 12 10 8 0 0 70 18 2083
2011 First official language - French 31 36 16 11 6 0 0 67 16 919
2008 First official language - English 31 36 12 11 9 1 0 68 21 2155
2008 First official language - French 29 35 16 11 8 0 1 65 19 874

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 28 11 7 5 1 1 76 12 1534
2017 First official language - French 39 36 15 5 2 2 0 77 7 788
2011 First official language - English 43 29 12 8 6 1 0 74 14 2081
2011 First official language - French 37 35 14 8 5 1 0 73 13 920
2008 First official language - English 42 28 11 9 8 2 0 72 17 2156
2008 First official language - French 39 32 12 8 7 2 0 73 15 874

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 33 11 10 5 1 0 74 15 1532
2017 First official language - French 35 41 12 8 4 1 0 77 11 788
2011 First official language - English 37 32 12 10 7 1 0 70 18 2079
2011 First official language - French 34 36 14 11 5 0 0 70 16 917
2008 First official language - English 34 32 11 12 9 1 0 67 22 2156
2008 First official language - French 34 33 13 12 8 0 0 67 20 873

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 80 11 4 0 0 0 4 95 1 1530
2017 First official language - French 65 18 4 5 7 0 1 84 12 786
2011 First official language - English 80 10 3 1 1 0 6 95 2 2080
2011 First official language - French 60 16 5 6 11 0 2 77 17 919
2008 First official language - English 79 7 4 1 1 1 7 94 2 2155
2008 First official language - French 62 11 4 7 14 0 3 75 21 873

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 22 10 5 5 6 4 78 11 1532
2017 First official language - French 41 30 9 7 4 4 4 78 12 785
2011 First official language - English 48 27 9 4 5 3 3 81 10 2079
2011 First official language - French 39 31 11 7 5 3 5 76 13 919

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 27 9 6 5 1 0 80 11 1534
2017 First official language - French 49 32 11 5 3 0 0 82 7 788

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 26 11 5 4 2 0 79 10 1533
2017 First official language - French 49 30 11 5 4 1 0 80 9 788

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 27 10 8 5 1 0 76 13 1532
2017 First official language - French 44 33 12 7 4 0 0 77 11 788
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 35 17 12 5 3 4 64 18 277
2017 First official language - French 24 41 19 6 3 1 6 70 9 151

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 30 17 8 5 9 0 66 14 1535
2017 First official language - French 22 37 18 8 3 11 0 67 12 787
2011 First official language - English 20 29 20 11 11 8 1 54 24 2078
2011 First official language - French 19 28 22 10 9 12 1 53 22 918

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 33 18 13 10 3 0 58 24 1533
2017 First official language - French 19 36 26 9 5 5 0 57 15 787
2011 First official language - English 15 26 18 16 22 2 0 43 39 2083
2011 First official language - French 12 24 22 18 20 4 0 37 39 919
2008 First official language - English 22 32 15 15 13 2 0 56 29 2155
2008 First official language - French 22 31 23 11 10 2 0 55 21 874

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 29 21 17 11 7 0 46 31 1535
2017 First official language - French 11 30 31 15 6 9 0 44 22 788
2011 First official language - English 9 26 19 22 18 6 0 37 42 2080
2011 First official language - French 7 23 26 23 15 7 0 32 40 920
2008 First official language - English 12 31 18 20 13 6 0 46 35 2154
2008 First official language - French 9 35 23 18 7 7 0 48 27 873

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 30 19 12 11 8 0 53 26 1535
2017 First official language - French 15 31 24 13 7 9 0 51 22 787
2011 First official language - English 13 27 17 16 18 8 0 43 38 2081
2011 First official language - French 9 24 20 20 16 11 0 37 40 921
2008 First official language - English 17 29 18 15 14 8 0 50 31 2155
2008 First official language - French 14 29 24 15 9 9 0 47 27 874

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 31 20 20 14 4 0 44 35 1532
2017 First official language - French 12 37 26 16 7 3 0 50 23 786
2011 First official language - English 10 27 16 23 21 3 0 38 45 2080
2011 First official language - French 8 26 22 24 18 2 0 34 43 921
2008 First official language - English 13 34 15 21 13 3 0 49 36 2153
2008 First official language - French 12 36 20 19 10 3 0 49 30 873
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 41 19 13 7 1 0 61 20 1532
2017 First official language - French 17 43 22 11 4 1 0 62 16 785
2011 First official language - English 19 36 15 16 14 1 0 55 30 2085
2011 First official language - French 16 35 20 17 12 0 0 51 29 919

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 39 12 3 2 3 1 83 5 1534
2017 First official language - French 26 47 17 3 1 6 1 78 4 784
2011 First official language - English 39 36 14 4 3 4 1 78 7 2078
2011 First official language - French 26 39 19 5 2 6 2 71 8 920

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 33 16 10 5 5 1 68 15 1531
2017 First official language - French 24 35 17 14 5 4 1 62 20 784
2011 First official language - English 30 30 15 10 7 5 2 65 18 2081
2011 First official language - French 24 31 16 15 8 5 1 59 24 922
2008 First official language - English 28 31 14 12 8 5 2 64 21 2155
2008 First official language - French 25 34 14 15 8 4 1 62 24 873

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 30 25 14 7 6 1 50 23 1532
2017 First official language - French 11 26 28 17 7 10 2 41 27 786
2011 First official language - English 15 34 22 12 9 6 2 53 23 2079
2011 First official language - French 11 29 26 16 8 8 1 45 26 916

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 21 21 15 14 14 2 40 34 1532
2017 First official language - French 9 19 22 15 12 19 4 37 35 786
2011 First official language - English 12 19 20 17 17 12 3 36 39 2083
2011 First official language - French 9 19 20 18 15 15 3 34 41 919

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 20 9 2 0 1 4 89 2 1531
2017 First official language - French 28 31 14 15 7 2 2 62 24 786

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 68 17 6 1 1 3 4 92 1 1530
2017 First official language - French 39 38 8 7 3 4 2 81 10 788
2011 First official language - English 64 14 8 1 1 4 8 89 2 2080
2011 First official language - French 35 30 14 10 4 3 5 70 15 918
2008 First official language - English 65 15 8 1 1 3 7 89 2 2154
2008 First official language - French 38 28 14 7 5 2 5 71 14 874

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 32 17 16 15 3 0 51 32 1532
2017 First official language - French 16 35 23 15 7 3 1 53 23 786
2011 First official language - English 16 30 17 18 17 2 0 47 36 2082
2011 First official language - French 13 29 23 19 14 2 0 42 34 915
2008 First official language - English 21 34 17 15 11 2 0 56 27 2153
2008 First official language - French 22 35 20 14 7 2 0 58 21 874

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 25 15 17 22 3 2 43 41 1533
2017 First official language - French 14 27 17 17 18 5 2 44 38 787
2011 First official language - English 14 21 15 18 27 2 2 36 47 2077
2011 First official language - French 11 22 18 20 26 2 2 34 48 916
2008 First official language - English 14 27 14 18 23 2 2 43 42 2149
2008 First official language - French 15 27 18 18 18 2 2 43 38 875

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 39 19 12 5 3 0 63 17 1534
2017 First official language - French 16 41 24 9 4 6 0 60 14 788

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 32 18 4 3 5 1 74 7 1528
2017 First official language - French 31 41 16 4 2 7 0 77 6 786

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 38 12 4 2 2 0 82 6 1529
2017 First official language - French 31 50 11 3 2 3 0 83 5 786
2011 First official language - English 33 39 15 6 4 2 0 74 11 2080
2011 First official language - French 27 39 19 7 4 4 0 69 12 920

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 34 8 5 3 0 0 84 8 1533
2017 First official language - French 40 48 7 3 2 1 0 89 5 787
2011 First official language - English 39 36 13 7 6 0 0 75 13 2079
2011 First official language - French 32 39 16 8 5 1 0 71 13 921
2008 First official language - English 40 36 11 8 4 0 0 76 12 2153
2008 First official language - French 33 44 11 7 3 1 0 78 11 875

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 33 15 9 5 0 0 71 14 1533
2017 First official language - French 36 39 15 7 3 0 0 75 9 787
2011 First official language - English 28 33 18 12 9 1 0 61 21 2081
2011 First official language - French 23 36 20 13 8 1 0 60 20 920

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 35 14 10 5 0 0 70 15 1534
2017 First official language - French 30 42 17 8 2 1 0 73 11 786
2011 First official language - English 25 34 16 15 10 1 0 59 25 2077
2011 First official language - French 20 36 20 16 8 1 0 56 24 920
2008 First official language - English 34 38 13 10 5 0 0 72 15 2154
2008 First official language - French 30 45 14 7 3 0 0 76 10 875

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 26 17 9 6 4 1 66 16 1535
2017 First official language - French 35 31 16 7 4 5 1 71 12 786
2011 First official language - English 32 28 16 10 9 4 1 63 20 2083
2011 First official language - French 27 28 16 12 9 6 1 59 23 920
2008 First official language - English 35 29 14 10 7 4 1 67 18 2152
2008 First official language - French 32 32 15 10 6 5 1 67 17 873
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 16 54 30 1533
2017 First official language - French 15 59 25 787
2011 First official language - English 16 50 35 2084
2011 First official language - French 18 53 29 922

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 29 15 14 18 19 5 232
2017 First official language - French 32 20 25 13 3 7 122
2011 First official language - English 27 8 20 25 9999 19 330
2011 First official language - French 17 16 38 17 9999 12 168
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 12 88 1532
2017 First official language - French 11 89 788

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 190
2017 First official language - French 60 83

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 60 190
2017 First official language - French 57 83

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 190

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 190
2017 First official language - French 0 83

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 190

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 190

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 83

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 191
2017 First official language - French 39 83

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 191
2017 First official language - French 42 83

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 191
2017 First official language - French 40 83

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 191
2017 First official language - French 43 83

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 191
2017 First official language - French 28 83

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 51 191
2017 First official language - French 60 83

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 191
2017 First official language - French 25 83

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 191

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 191
2017 First official language - French 6 83

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 191
2017 First official language - French 7 83

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 191
2017 First official language - French 31 83

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 191
2017 First official language - French 18 83

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 191

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 191
2017 First official language - French 54 83

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 191
2017 First official language - French 35 83

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 191
2017 First official language - French 18 83

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 191
2017 First official language - French 13 83

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 191
2017 First official language - French 9 83

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 191

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 191
2017 First official language - French 19 83

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 191
2017 First official language - French 10 83

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 191
2017 First official language - French 24 83

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 183
2017 First official language - French 19 79

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 183
2017 First official language - French 19 79

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 183
2017 First official language - French 15 79

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 183
2017 First official language - French 9 79

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 183
2017 First official language - French 14 79

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 183
2017 First official language - French 6 79

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 183
2017 First official language - French 10 79

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 183
2017 First official language - French 14 79

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 183
2017 First official language - French 8 79

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 183
2017 First official language - French 23 79

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 183
2017 First official language - French 8 79

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 183
2017 First official language - French 43 79

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 79

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 183
2017 First official language - French 31 79

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 183
2017 First official language - French 10 79

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 97 3 191
2017 First official language - French 95 5 83

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 14 19 6 4 32 9 50 17 1534
2017 First official language - French 13 15 19 4 3 36 10 52 13 788

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 28 20 6 4 13 2 66 11 1534
2017 First official language - French 22 33 20 5 3 16 2 66 10 787
2011 First official language - English 31 31 19 6 4 9 0 68 11 2074
2011 First official language - French 24 36 18 5 4 12 0 69 10 920
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 51 10 7 3 3 4 78 11 1536
2017 First official language - French 14 45 20 11 3 3 5 64 14 788
2011 First official language - English 26 51 10 6 1 2 5 82 8 2083
2011 First official language - French 20 52 13 9 1 1 4 76 11 918
2008 First official language - English 24 50 11 6 2 2 5 80 9 2155
2008 First official language - French 22 49 14 7 3 1 4 75 10 875

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 21 25 12 6 26 5 39 25 1532
2017 First official language - French 5 17 27 6 5 31 9 36 19 788
2011 First official language - English 8 24 25 12 7 18 5 42 25 2082
2011 First official language - French 6 23 22 13 6 22 8 41 27 918

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 28 14 5 2 15 4 74 9 1536
2017 First official language - French 25 36 16 4 1 14 5 74 6 788
2011 First official language - English 34 30 13 5 2 11 5 76 8 2086
2011 First official language - French 34 34 13 4 2 8 4 78 7 920
2008 First official language - English 31 33 13 5 2 11 5 76 8 2153
2008 First official language - French 31 39 14 3 1 8 4 80 4 874

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 27 17 6 3 17 4 66 12 1534
2017 First official language - French 20 35 18 4 1 16 5 70 7 785
2011 First official language - English 23 31 16 6 4 14 5 67 13 2083
2011 First official language - French 27 33 15 5 3 12 4 72 10 918
2008 First official language - English 31 29 15 8 5 8 5 68 15 2155
2008 First official language - French 31 36 15 5 3 6 4 74 9 874
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 4 96 1532
2017 First official language - French 5 95 788

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 70
2017 First official language - French 38 36

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 86 70
2017 First official language - French 86 36

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 70
2017 First official language - French 0 36

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 36

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 69

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 69
2017 First official language - French 20 36

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 69

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 69
2017 First official language - French 17 36

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 69
2017 First official language - French 37 36

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 36

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 69
2017 First official language - French 0 36

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 69
2017 First official language - French 17 36

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 36

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 69

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 69
2017 First official language - French 0 36

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 69
2017 First official language - French 33 36

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 70
2017 First official language - French 36 36

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 70

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 70
2017 First official language - French 17 36

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 70
2017 First official language - French 15 36

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 36

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 70

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 70
2017 First official language - French 0 36

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 53 70
2017 First official language - French 50 36

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 68
2017 First official language - French 14 34

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 34

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 68

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 68

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 37 68
2017 First official language - French 18 34

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 68
2017 First official language - French 15 34

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 68
2017 First official language - French 30 34

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 67 68
2017 First official language - French 51 34

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 68

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 68
2017 First official language - French 16 34

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 93 7 70
2017 First official language - French 100 0 36

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 14 20 2 2 39 8 54 8 1533
2017 First official language - French 12 15 21 2 1 40 9 52 7 787

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 27 18 4 2 18 2 70 7 1532
2017 First official language - French 21 33 20 3 2 20 1 69 6 786
2011 First official language - English 35 31 18 3 2 11 0 75 5 2086
2011 First official language - French 28 40 14 2 2 12 1 79 5 918
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 32 15 8 4 1 1 73 12 1528
2017 First official language - French 49 27 12 5 4 0 2 79 10 788

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 31 25 16 9 0 1 49 25 1532
2017 First official language - French 14 24 32 19 11 0 0 38 30 787

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 34 20 12 5 0 2 62 17 1529
2017 First official language - French 17 30 29 16 7 0 1 47 23 785

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 26 24 17 12 1 1 46 30 1533
2017 First official language - French 17 26 22 21 13 1 1 43 34 787

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 31 14 7 4 1 5 73 12 1535
2017 First official language - French 35 27 19 8 5 0 6 66 14 786

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 33 20 11 6 0 1 63 17 1530
2017 First official language - French 32 31 23 9 5 0 1 63 14 785

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 33 22 13 7 0 1 58 20 1529
2017 First official language - French 24 35 25 11 3 1 1 60 15 786

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 30 25 16 10 1 1 48 26 1528
2017 First official language - French 16 31 29 17 6 0 0 47 23 785

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 31 23 12 8 1 1 56 21 1531
2017 First official language - French 23 35 23 11 5 0 1 59 17 786

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 31 21 9 5 1 1 64 14 1528
2017 First official language - French 29 33 20 12 4 1 1 63 16 784

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 24 9 2 1 0 2 88 4 1536
2017 First official language - French 63 22 9 3 1 0 2 87 4 788

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 78 11 4 2 2 1 2 91 5 1534
2017 First official language - French 80 8 4 2 2 0 4 92 4 787

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 29 9 3 1 0 1 87 4 1531
2017 First official language - French 53 29 11 3 2 0 2 84 5 787

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 21 11 5 4 0 1 80 9 1533
2017 First official language - French 62 22 8 4 2 0 2 86 7 787

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 14 5 1 0 0 24 91 2 1532
2017 First official language - French 55 9 5 1 0 0 30 91 2 785

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 68 17 6 2 1 1 6 91 2 1528
2017 First official language - French 70 16 5 1 1 0 7 93 2 786

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 26 11 5 5 1 2 78 10 1535
2017 First official language - French 58 22 8 5 4 0 3 83 9 788

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 27 9 2 1 0 3 86 4 1532
2017 First official language - French 55 28 11 2 1 0 3 85 3 786

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 34 37 14 5 0 0 44 19 1535
2017 First official language - French 10 29 40 16 4 0 1 39 20 788

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 18 42 24 10 0 0 34 24 1526
2017 First official language - French 4 18 39 27 11 0 0 39 22 787

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 28 25 16 11 9 1 42 30 1534
2017 First official language - French 9 29 26 18 7 11 0 42 28 787

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 34 21 15 8 4 0 55 24 1532
2017 First official language - French 15 44 20 13 5 3 0 61 18 785
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 10 90 1532
2017 First official language - French 9 91 788

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 74 26 157
2017 First official language - French 76 24 73

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 41 4 4 2 1 0 90 6 117
2017 First official language - French 53 34 11 0 2 0 0 87 2 56
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 65 17 5 1 1 10 1 74 26 1534
2017 First official language - French 69 14 6 1 2 7 1 75 25 788

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 339
2017 First official language - French 13 176

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 339
2017 First official language - French 18 176

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 339
2017 First official language - French 12 176

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 339
2017 First official language - French 30 176

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 339
2017 First official language - French 8 176

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 57 339
2017 First official language - French 47 176

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 23 57 11 5 1 3 345
2017 First official language - French 18 63 8 6 1 4 182

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 28 19 10 6 4 19 55 21 355
2017 First official language - French 15 27 18 10 7 3 20 55 21 185

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 18 20 9 5 8 30 46 23 356
2017 First official language - French 7 20 16 10 11 6 30 41 33 185
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