2017 Public Service Employee Survey Results for National Research Council Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 46 6 11 3 0 0 80 14 584
2017 3 to 10 years in current department or agency 26 49 6 13 6 0 0 76 18 748
2017 11 to 20 years in current department or agency 25 51 6 14 5 0 0 75 19 679
2017 More than 20 years in current department or agency 30 50 5 11 5 0 0 80 15 283

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 73 21 4 1 1 0 1 94 2 584
2017 3 to 10 years in current department or agency 64 22 8 3 2 1 1 88 5 748
2017 11 to 20 years in current department or agency 60 23 8 5 2 1 1 85 7 679
2017 More than 20 years in current department or agency 58 24 6 7 3 0 2 84 10 283

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 21 4 5 2 0 0 89 7 583
2017 3 to 10 years in current department or agency 59 19 8 9 4 0 1 79 13 749
2017 11 to 20 years in current department or agency 59 22 5 7 5 0 2 82 13 678
2017 More than 20 years in current department or agency 59 20 7 9 4 0 2 80 13 283

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 32 6 8 2 0 0 84 10 584
2017 3 to 10 years in current department or agency 47 38 5 6 4 0 0 85 10 749
2017 11 to 20 years in current department or agency 46 39 6 6 2 0 0 86 8 680
2017 More than 20 years in current department or agency 50 36 5 6 3 0 0 87 9 282

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 42 9 10 4 0 1 77 14 583
2017 3 to 10 years in current department or agency 24 41 16 13 5 0 1 65 19 749
2017 11 to 20 years in current department or agency 22 42 14 15 7 0 0 64 22 678
2017 More than 20 years in current department or agency 28 39 14 11 8 0 0 67 19 283

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 34 7 3 2 0 0 89 5 582
2017 3 to 10 years in current department or agency 51 35 7 5 2 0 0 86 7 749
2017 11 to 20 years in current department or agency 48 41 6 3 2 0 0 88 5 677
2017 More than 20 years in current department or agency 47 40 8 4 2 0 0 87 6 283

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 31 5 3 2 0 0 90 5 582
2017 3 to 10 years in current department or agency 56 32 5 5 1 0 0 89 6 747
2017 11 to 20 years in current department or agency 54 37 5 3 2 0 0 91 4 678
2017 More than 20 years in current department or agency 53 37 4 5 2 0 0 90 7 283

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 31 4 4 1 0 0 92 4 580
2017 3 to 10 years in current department or agency 52 36 6 4 1 0 0 89 5 747
2017 11 to 20 years in current department or agency 51 38 7 3 1 0 0 90 4 678
2017 More than 20 years in current department or agency 52 38 4 4 2 0 0 91 6 283

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 27 8 3 2 2 0 87 5 581
2017 3 to 10 years in current department or agency 38 32 14 10 5 0 1 71 14 748
2017 11 to 20 years in current department or agency 33 38 15 10 4 1 1 72 13 676
2017 More than 20 years in current department or agency 35 38 14 8 3 0 1 74 11 281

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 20 13 10 14 4 13 56 28 580
2017 3 to 10 years in current department or agency 20 20 12 15 23 1 10 44 42 749
2017 11 to 20 years in current department or agency 14 21 12 16 26 2 9 39 47 678
2017 More than 20 years in current department or agency 14 23 11 13 27 1 11 43 45 283

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 45 42 6 5 2 0 0 86 7 583
2017 3 to 10 years in current department or agency 37 43 11 6 2 0 0 81 8 748
2017 11 to 20 years in current department or agency 30 50 11 7 2 0 0 80 9 680
2017 More than 20 years in current department or agency 33 47 9 6 4 0 0 81 11 282

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 39 11 8 4 0 0 76 12 584
2017 3 to 10 years in current department or agency 22 37 18 14 9 0 0 59 23 748
2017 11 to 20 years in current department or agency 16 34 20 20 9 0 0 51 29 680
2017 More than 20 years in current department or agency 19 34 23 16 9 0 0 52 24 282

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 43 14 9 2 0 0 75 11 584
2017 3 to 10 years in current department or agency 25 45 14 12 4 0 0 70 16 748
2017 11 to 20 years in current department or agency 19 49 14 13 4 0 0 68 18 679
2017 More than 20 years in current department or agency 25 46 13 10 5 0 0 72 15 282

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 45 39 10 5 2 0 0 84 6 584
2017 3 to 10 years in current department or agency 35 44 11 7 3 0 0 79 10 749
2017 11 to 20 years in current department or agency 33 45 12 6 4 0 0 78 10 680
2017 More than 20 years in current department or agency 33 47 11 6 3 1 0 80 9 282

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 43 10 6 2 0 0 82 8 584
2017 3 to 10 years in current department or agency 27 42 15 9 6 0 0 69 16 749
2017 11 to 20 years in current department or agency 21 43 18 10 8 0 0 64 19 679
2017 More than 20 years in current department or agency 25 39 16 11 9 0 0 65 20 282

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 30 8 2 1 0 0 89 3 583
2017 3 to 10 years in current department or agency 56 35 6 2 1 0 0 91 2 746
2017 11 to 20 years in current department or agency 54 38 6 2 1 0 0 92 2 679
2017 More than 20 years in current department or agency 53 37 8 1 1 0 0 90 3 282

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 41 10 7 2 0 1 81 8 583
2017 3 to 10 years in current department or agency 30 41 15 9 5 0 0 71 14 745
2017 11 to 20 years in current department or agency 23 44 14 14 5 0 0 67 19 679
2017 More than 20 years in current department or agency 26 50 9 10 5 0 0 76 15 282

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 34 10 4 3 0 0 83 7 581
2017 3 to 10 years in current department or agency 35 35 15 9 5 0 0 70 14 747
2017 11 to 20 years in current department or agency 31 39 15 10 5 0 0 70 15 678
2017 More than 20 years in current department or agency 32 42 12 9 5 0 0 74 14 281

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 38 12 4 3 0 1 81 7 583
2017 3 to 10 years in current department or agency 26 40 17 11 6 0 0 66 17 747
2017 11 to 20 years in current department or agency 21 41 18 14 6 0 0 62 20 677
2017 More than 20 years in current department or agency 24 42 16 11 6 0 1 67 17 282

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 32 7 3 2 0 0 88 5 583
2017 3 to 10 years in current department or agency 46 38 9 6 1 0 0 84 7 745
2017 11 to 20 years in current department or agency 36 45 13 4 1 0 0 82 5 679
2017 More than 20 years in current department or agency 41 40 10 6 3 0 0 81 10 282

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 42 14 5 2 1 0 78 8 583
2017 3 to 10 years in current department or agency 22 43 20 9 4 0 1 66 13 746
2017 11 to 20 years in current department or agency 25 37 21 10 6 0 1 62 17 679
2017 More than 20 years in current department or agency 15 42 25 12 4 0 1 58 16 283

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 17 33 24 14 1 3 40 26 581
2017 3 to 10 years in current department or agency 11 28 40 12 6 0 2 18 41 747
2017 11 to 20 years in current department or agency 11 31 42 11 2 0 2 14 43 677
2017 More than 20 years in current department or agency 8 33 34 16 7 0 1 23 42 281

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 5 11 22 30 24 4 5 59 17 578
2017 3 to 10 years in current department or agency 9 21 30 25 11 1 3 38 31 744
2017 11 to 20 years in current department or agency 11 25 32 20 7 1 3 28 38 671
2017 More than 20 years in current department or agency 11 20 33 20 10 3 2 32 33 281

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 12 22 28 18 12 3 4 32 37 582
2017 3 to 10 years in current department or agency 18 27 29 15 6 2 4 22 47 746
2017 11 to 20 years in current department or agency 22 29 28 13 4 1 4 18 53 676
2017 More than 20 years in current department or agency 21 32 28 12 4 1 2 17 55 281

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 8 24 36 23 1 4 62 13 578
2017 3 to 10 years in current department or agency 7 15 37 27 11 1 3 40 22 744
2017 11 to 20 years in current department or agency 8 17 41 25 6 1 3 32 26 674
2017 More than 20 years in current department or agency 7 17 44 24 7 0 1 31 24 282

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 12 23 25 22 3 6 52 23 579
2017 3 to 10 years in current department or agency 14 25 30 19 8 0 3 28 41 747
2017 11 to 20 years in current department or agency 14 28 34 16 5 0 3 22 43 675
2017 More than 20 years in current department or agency 13 30 33 13 8 1 2 22 44 283

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 3 7 12 27 33 8 9 72 13 577
2017 3 to 10 years in current department or agency 4 10 22 34 22 2 6 60 16 747
2017 11 to 20 years in current department or agency 2 10 25 35 19 2 7 59 14 674
2017 More than 20 years in current department or agency 3 6 24 41 19 1 7 64 9 281

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 10 21 28 17 13 4 6 34 35 583
2017 3 to 10 years in current department or agency 19 26 32 12 5 2 3 18 48 746
2017 11 to 20 years in current department or agency 19 33 30 10 3 1 4 14 54 674
2017 More than 20 years in current department or agency 21 30 33 9 4 1 1 13 52 282
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 18 5 6 2 0 2 87 8 584
2017 3 to 10 years in current department or agency 61 17 9 5 5 0 3 81 10 749
2017 11 to 20 years in current department or agency 54 24 7 6 5 0 4 82 11 680
2017 More than 20 years in current department or agency 60 17 6 7 5 1 4 80 13 282

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 26 16 6 3 11 8 69 11 583
2017 3 to 10 years in current department or agency 22 31 20 10 9 3 4 57 21 748
2017 11 to 20 years in current department or agency 18 32 22 11 10 5 3 54 22 678
2017 More than 20 years in current department or agency 21 36 13 14 10 3 3 61 25 281

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 28 8 7 3 1 1 82 10 584
2017 3 to 10 years in current department or agency 41 29 12 9 8 1 0 71 17 749
2017 11 to 20 years in current department or agency 32 38 11 10 8 1 1 71 17 679
2017 More than 20 years in current department or agency 37 38 10 10 4 1 0 76 14 282

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 32 7 5 2 3 1 85 8 583
2017 3 to 10 years in current department or agency 33 37 14 10 5 1 1 71 15 748
2017 11 to 20 years in current department or agency 27 42 11 12 5 2 2 72 17 679
2017 More than 20 years in current department or agency 30 45 11 11 3 0 0 75 14 282

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 25 10 5 3 19 2 77 10 583
2017 3 to 10 years in current department or agency 29 33 15 8 7 7 1 68 16 748
2017 11 to 20 years in current department or agency 24 33 12 12 9 8 2 63 24 680
2017 More than 20 years in current department or agency 29 31 14 11 6 8 1 65 20 283

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 17 15 9 7 33 4 50 27 584
2017 3 to 10 years in current department or agency 10 20 23 19 12 14 2 36 37 747
2017 11 to 20 years in current department or agency 7 19 20 22 15 15 2 32 44 680
2017 More than 20 years in current department or agency 7 23 21 23 13 11 3 34 42 283

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 31 5 5 1 0 0 90 6 582
2017 3 to 10 years in current department or agency 44 39 8 6 3 0 0 83 9 746
2017 11 to 20 years in current department or agency 38 43 10 5 3 0 0 82 8 679
2017 More than 20 years in current department or agency 37 48 8 5 2 0 0 85 7 282
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 36 9 6 3 1 1 81 9 584
2017 3 to 10 years in current department or agency 33 39 13 9 6 0 0 71 15 749
2017 11 to 20 years in current department or agency 29 37 17 10 6 1 0 66 16 679
2017 More than 20 years in current department or agency 28 37 16 11 7 0 0 65 18 282

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 28 7 3 2 2 1 87 5 582
2017 3 to 10 years in current department or agency 43 31 14 6 5 1 1 75 11 749
2017 11 to 20 years in current department or agency 38 31 15 9 5 1 1 70 14 680
2017 More than 20 years in current department or agency 35 38 13 8 3 2 1 75 12 283

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 33 9 5 2 0 1 83 8 584
2017 3 to 10 years in current department or agency 37 36 11 10 5 1 0 74 16 747
2017 11 to 20 years in current department or agency 33 37 14 10 6 1 0 70 16 680
2017 More than 20 years in current department or agency 33 39 11 11 5 1 0 73 16 282

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 81 12 2 2 1 0 3 95 3 583
2017 3 to 10 years in current department or agency 75 12 5 1 3 0 3 90 4 746
2017 11 to 20 years in current department or agency 71 15 5 3 3 0 3 89 6 677
2017 More than 20 years in current department or agency 71 14 4 3 3 0 4 89 6 282

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 20 7 4 2 6 5 85 7 583
2017 3 to 10 years in current department or agency 46 24 9 7 6 4 4 76 14 748
2017 11 to 20 years in current department or agency 38 28 11 7 6 6 4 73 14 677
2017 More than 20 years in current department or agency 35 33 10 4 5 7 6 79 10 281

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 25 7 3 2 1 0 88 5 584
2017 3 to 10 years in current department or agency 50 29 9 6 5 1 0 80 11 748
2017 11 to 20 years in current department or agency 46 30 10 8 5 1 0 77 13 680
2017 More than 20 years in current department or agency 44 32 12 7 3 0 1 77 10 282

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 23 8 3 2 2 0 87 5 583
2017 3 to 10 years in current department or agency 50 28 11 6 5 2 0 79 11 748
2017 11 to 20 years in current department or agency 45 30 13 7 5 1 0 75 12 680
2017 More than 20 years in current department or agency 43 31 14 6 4 2 0 75 10 282

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 26 8 5 2 0 1 86 7 584
2017 3 to 10 years in current department or agency 44 31 11 8 5 0 0 76 13 747
2017 11 to 20 years in current department or agency 42 28 13 9 7 1 0 71 16 679
2017 More than 20 years in current department or agency 41 32 12 9 6 0 1 73 15 282
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 32 17 7 0 2 8 72 8 57
2017 3 to 10 years in current department or agency 25 36 17 9 4 4 4 67 14 131
2017 11 to 20 years in current department or agency 22 42 17 10 4 1 3 67 15 153
2017 More than 20 years in current department or agency 26 31 19 11 7 1 5 60 19 83

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 29 13 4 2 14 0 78 7 584
2017 3 to 10 years in current department or agency 26 34 19 9 5 7 0 65 15 749
2017 11 to 20 years in current department or agency 22 33 19 11 6 10 0 61 18 678
2017 More than 20 years in current department or agency 22 34 23 7 6 8 0 61 14 283

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 35 16 7 4 6 0 72 11 584
2017 3 to 10 years in current department or agency 20 34 22 13 8 2 0 56 22 746
2017 11 to 20 years in current department or agency 16 33 22 15 12 3 0 50 27 679
2017 More than 20 years in current department or agency 16 35 22 14 10 4 0 53 24 283

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 23 29 20 10 4 13 1 60 17 584
2017 3 to 10 years in current department or agency 11 30 25 18 11 4 0 44 30 749
2017 11 to 20 years in current department or agency 8 30 25 20 12 6 0 40 33 680
2017 More than 20 years in current department or agency 8 28 30 18 11 6 0 38 31 282

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 29 16 7 5 14 0 67 14 583
2017 3 to 10 years in current department or agency 16 31 23 13 12 5 0 49 26 749
2017 11 to 20 years in current department or agency 13 30 23 15 12 7 0 46 30 680
2017 More than 20 years in current department or agency 15 30 20 16 11 8 0 50 29 282

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 34 18 11 7 8 1 60 20 583
2017 3 to 10 years in current department or agency 10 32 23 22 12 2 0 42 34 747
2017 11 to 20 years in current department or agency 8 33 23 21 15 2 0 41 36 677
2017 More than 20 years in current department or agency 7 35 21 23 13 1 0 42 36 283
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 45 14 10 3 2 0 73 13 583
2017 3 to 10 years in current department or agency 18 39 21 14 8 0 0 58 22 747
2017 11 to 20 years in current department or agency 13 42 22 15 7 1 0 56 22 676
2017 More than 20 years in current department or agency 17 40 29 10 4 0 0 57 14 283

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 36 11 2 1 6 2 84 3 582
2017 3 to 10 years in current department or agency 34 44 12 4 2 3 1 81 6 748
2017 11 to 20 years in current department or agency 34 41 15 4 1 4 1 79 5 678
2017 More than 20 years in current department or agency 30 49 16 2 1 1 0 81 3 282

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 31 11 10 4 7 2 73 15 582
2017 3 to 10 years in current department or agency 29 32 17 11 6 3 1 64 18 747
2017 11 to 20 years in current department or agency 24 37 18 13 5 4 0 63 18 675
2017 More than 20 years in current department or agency 26 37 18 10 5 4 1 66 15 283

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 18 27 24 13 6 10 3 52 21 584
2017 3 to 10 years in current department or agency 15 30 27 16 7 5 1 47 24 748
2017 11 to 20 years in current department or agency 11 28 26 17 8 8 2 43 28 676
2017 More than 20 years in current department or agency 10 30 31 14 7 5 1 43 23 282

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 18 22 19 7 7 24 3 54 19 583
2017 3 to 10 years in current department or agency 10 18 24 16 15 14 3 34 37 748
2017 11 to 20 years in current department or agency 9 21 21 18 18 11 2 34 41 677
2017 More than 20 years in current department or agency 9 19 24 22 11 12 3 33 39 282

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 21 7 4 1 4 3 88 5 583
2017 3 to 10 years in current department or agency 52 21 14 6 3 1 3 76 9 746
2017 11 to 20 years in current department or agency 47 28 10 7 3 1 4 79 11 679
2017 More than 20 years in current department or agency 45 25 12 9 5 1 4 73 15 281

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 20 4 1 1 4 3 93 3 582
2017 3 to 10 years in current department or agency 58 22 9 3 1 5 3 87 4 747
2017 11 to 20 years in current department or agency 54 27 8 3 2 2 3 86 5 679
2017 More than 20 years in current department or agency 50 30 6 4 2 3 4 86 7 282

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 36 14 11 4 7 1 68 16 583
2017 3 to 10 years in current department or agency 15 34 18 17 15 1 0 50 32 747
2017 11 to 20 years in current department or agency 12 30 22 19 16 1 0 43 35 679
2017 More than 20 years in current department or agency 12 32 23 15 16 1 0 44 32 281

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 24 28 14 12 9 8 4 59 24 584
2017 3 to 10 years in current department or agency 15 25 16 18 22 2 1 42 42 745
2017 11 to 20 years in current department or agency 9 25 16 20 27 2 2 35 48 680
2017 More than 20 years in current department or agency 11 24 15 17 28 1 5 36 48 283

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 41 15 5 2 6 0 77 7 584
2017 3 to 10 years in current department or agency 18 40 21 12 6 3 0 60 18 747
2017 11 to 20 years in current department or agency 14 39 25 13 6 3 0 55 19 680
2017 More than 20 years in current department or agency 17 37 21 15 5 5 0 57 20 283

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 29 12 3 1 8 1 82 4 583
2017 3 to 10 years in current department or agency 33 34 19 4 3 6 1 72 8 744
2017 11 to 20 years in current department or agency 28 39 19 5 4 4 1 71 9 680
2017 More than 20 years in current department or agency 33 40 17 4 1 4 1 77 5 279

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 37 7 2 1 2 1 90 3 583
2017 3 to 10 years in current department or agency 39 39 14 3 2 1 0 80 6 747
2017 11 to 20 years in current department or agency 30 49 11 6 3 2 0 80 8 677
2017 More than 20 years in current department or agency 31 47 17 4 1 1 0 78 5 280

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 30 4 1 1 1 0 94 2 584
2017 3 to 10 years in current department or agency 45 39 9 4 3 0 0 84 7 746
2017 11 to 20 years in current department or agency 35 46 10 6 3 1 0 81 9 679
2017 More than 20 years in current department or agency 39 42 9 5 4 0 0 81 9 283

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 31 9 4 2 1 0 85 6 583
2017 3 to 10 years in current department or agency 36 35 15 8 5 0 0 72 13 747
2017 11 to 20 years in current department or agency 26 38 20 11 4 1 0 64 16 679
2017 More than 20 years in current department or agency 32 36 17 9 6 0 0 68 15 283

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 34 9 5 1 1 0 85 6 583
2017 3 to 10 years in current department or agency 31 40 15 8 6 0 0 71 14 748
2017 11 to 20 years in current department or agency 23 37 21 15 4 0 0 60 19 678
2017 More than 20 years in current department or agency 27 40 15 11 7 0 0 67 18 283

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 23 14 6 4 6 1 74 11 583
2017 3 to 10 years in current department or agency 36 27 16 8 7 4 1 66 17 749
2017 11 to 20 years in current department or agency 31 30 18 10 6 4 1 64 17 678
2017 More than 20 years in current department or agency 36 30 17 9 4 3 1 69 13 283
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 56 29 583
2017 3 to 10 years in current department or agency 15 57 29 748
2017 11 to 20 years in current department or agency 13 57 30 679
2017 More than 20 years in current department or agency 27 47 26 282

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 16 21 11 46 4 76
2017 3 to 10 years in current department or agency 13 27 28 19 4 10 113
2017 11 to 20 years in current department or agency 40 15 13 25 0 7 89
2017 More than 20 years in current department or agency 79 5 4 8 3 0 73
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 92 584
2017 3 to 10 years in current department or agency 15 85 748
2017 11 to 20 years in current department or agency 12 88 680
2017 More than 20 years in current department or agency 9 91 282

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 49
2017 3 to 10 years in current department or agency 53 113
2017 11 to 20 years in current department or agency 47 82
2017 More than 20 years in current department or agency 35 26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 49
2017 3 to 10 years in current department or agency 63 113
2017 11 to 20 years in current department or agency 66 82
2017 More than 20 years in current department or agency 69 26

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 49
2017 3 to 10 years in current department or agency 0 113
2017 11 to 20 years in current department or agency 0 82
2017 More than 20 years in current department or agency 0 26

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 12 49
2017 3 to 10 years in current department or agency 5 113

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 4 113

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 49
2017 11 to 20 years in current department or agency 0 82
2017 More than 20 years in current department or agency 0 26

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 49
2017 3 to 10 years in current department or agency 41 113
2017 11 to 20 years in current department or agency 42 83
2017 More than 20 years in current department or agency 42 26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 49
2017 3 to 10 years in current department or agency 37 113
2017 11 to 20 years in current department or agency 49 83
2017 More than 20 years in current department or agency 49 26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 49
2017 3 to 10 years in current department or agency 45 113
2017 11 to 20 years in current department or agency 55 83
2017 More than 20 years in current department or agency 54 26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 45 49
2017 3 to 10 years in current department or agency 35 113
2017 11 to 20 years in current department or agency 51 83
2017 More than 20 years in current department or agency 35 26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 49
2017 3 to 10 years in current department or agency 25 113
2017 11 to 20 years in current department or agency 44 83
2017 More than 20 years in current department or agency 29 26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 49
2017 3 to 10 years in current department or agency 50 113
2017 11 to 20 years in current department or agency 60 83
2017 More than 20 years in current department or agency 58 26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 49
2017 3 to 10 years in current department or agency 26 113
2017 11 to 20 years in current department or agency 30 83
2017 More than 20 years in current department or agency 30 26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 49
2017 11 to 20 years in current department or agency 0 83
2017 More than 20 years in current department or agency 0 26

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 49
2017 3 to 10 years in current department or agency 8 113

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 8 113
2017 11 to 20 years in current department or agency 15 83
2017 More than 20 years in current department or agency 19 26

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 49
2017 3 to 10 years in current department or agency 45 113
2017 11 to 20 years in current department or agency 47 83
2017 More than 20 years in current department or agency 54 26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 49
2017 3 to 10 years in current department or agency 22 113
2017 11 to 20 years in current department or agency 26 83
2017 More than 20 years in current department or agency 20 26

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 8 113
2017 11 to 20 years in current department or agency 10 83

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 49
2017 3 to 10 years in current department or agency 52 113
2017 11 to 20 years in current department or agency 52 83
2017 More than 20 years in current department or agency 27 26

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 49
2017 3 to 10 years in current department or agency 23 113
2017 11 to 20 years in current department or agency 31 83
2017 More than 20 years in current department or agency 31 26

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 18 113
2017 11 to 20 years in current department or agency 16 83

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 49
2017 3 to 10 years in current department or agency 19 113
2017 11 to 20 years in current department or agency 23 83

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 7 113

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 49
2017 11 to 20 years in current department or agency 9 83

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 21 49
2017 3 to 10 years in current department or agency 12 113
2017 11 to 20 years in current department or agency 8 83

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 49
2017 3 to 10 years in current department or agency 9 113
2017 11 to 20 years in current department or agency 11 83

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 49
2017 3 to 10 years in current department or agency 28 113
2017 11 to 20 years in current department or agency 25 83
2017 More than 20 years in current department or agency 47 26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 12 49
2017 3 to 10 years in current department or agency 13 110
2017 11 to 20 years in current department or agency 12 75
2017 More than 20 years in current department or agency 20 25

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 49
2017 3 to 10 years in current department or agency 22 110
2017 11 to 20 years in current department or agency 20 75

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 24 49
2017 3 to 10 years in current department or agency 8 110
2017 11 to 20 years in current department or agency 8 75

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 49
2017 3 to 10 years in current department or agency 11 110
2017 11 to 20 years in current department or agency 7 75

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 18 110
2017 11 to 20 years in current department or agency 7 75

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 7 110

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 49
2017 3 to 10 years in current department or agency 5 110
2017 More than 20 years in current department or agency 0 25

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 49
2017 3 to 10 years in current department or agency 11 110
2017 11 to 20 years in current department or agency 14 75

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 10 110
2017 11 to 20 years in current department or agency 16 75

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 49
2017 3 to 10 years in current department or agency 28 110
2017 11 to 20 years in current department or agency 35 75
2017 More than 20 years in current department or agency 32 25

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 13 110
2017 11 to 20 years in current department or agency 8 75

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 49
2017 3 to 10 years in current department or agency 48 110
2017 11 to 20 years in current department or agency 50 75
2017 More than 20 years in current department or agency 60 25

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 49
2017 More than 20 years in current department or agency 0 25

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 49
2017 3 to 10 years in current department or agency 46 110
2017 11 to 20 years in current department or agency 65 75
2017 More than 20 years in current department or agency 44 25

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 49
2017 More than 20 years in current department or agency 0 25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 49
2017 3 to 10 years in current department or agency 14 110
2017 11 to 20 years in current department or agency 13 75

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 88 12 49
2017 3 to 10 years in current department or agency 99 1 113
2017 11 to 20 years in current department or agency 98 2 83
2017 More than 20 years in current department or agency 100 0 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 16 11 12 2 1 45 13 63 9 583
2017 3 to 10 years in current department or agency 15 15 22 6 4 27 11 48 16 749
2017 11 to 20 years in current department or agency 12 14 23 7 6 31 8 42 21 680
2017 More than 20 years in current department or agency 13 22 19 6 4 33 4 55 15 283

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 26 15 3 1 20 3 76 5 583
2017 3 to 10 years in current department or agency 26 29 22 5 4 12 1 64 11 749
2017 11 to 20 years in current department or agency 22 32 21 7 5 12 1 62 14 680
2017 More than 20 years in current department or agency 22 34 21 7 4 12 1 63 13 282
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 39 17 12 6 6 4 60 20 584
2017 3 to 10 years in current department or agency 17 50 14 10 2 3 4 72 13 749
2017 11 to 20 years in current department or agency 23 54 12 5 1 1 5 81 7 680
2017 More than 20 years in current department or agency 27 53 11 4 0 1 4 84 4 283

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 13 19 6 4 43 9 41 21 583
2017 3 to 10 years in current department or agency 5 20 28 10 6 25 5 36 24 748
2017 11 to 20 years in current department or agency 6 22 30 12 5 21 5 37 24 678
2017 More than 20 years in current department or agency 7 27 28 11 8 15 4 42 23 283

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 24 11 3 1 24 5 80 5 584
2017 3 to 10 years in current department or agency 31 30 15 5 1 13 5 74 8 749
2017 11 to 20 years in current department or agency 27 34 17 6 2 9 5 71 10 680
2017 More than 20 years in current department or agency 27 37 15 6 2 9 4 73 9 283

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 23 12 3 1 28 5 76 6 584
2017 3 to 10 years in current department or agency 23 29 20 5 2 16 5 66 9 744
2017 11 to 20 years in current department or agency 21 33 19 9 3 10 5 64 14 680
2017 More than 20 years in current department or agency 21 38 19 7 2 11 3 68 11 283
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 98 584
2017 3 to 10 years in current department or agency 5 95 747
2017 11 to 20 years in current department or agency 6 94 680
2017 More than 20 years in current department or agency 3 97 283

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 15
2017 3 to 10 years in current department or agency 32 35
2017 11 to 20 years in current department or agency 40 43

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 15
2017 3 to 10 years in current department or agency 92 35
2017 11 to 20 years in current department or agency 88 43
2017 More than 20 years in current department or agency 80 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 More than 20 years in current department or agency 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 3 to 10 years in current department or agency 0 35
2017 11 to 20 years in current department or agency 0 43
2017 More than 20 years in current department or agency 0 10

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 More than 20 years in current department or agency 0 10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 More than 20 years in current department or agency 0 10

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 43
2017 More than 20 years in current department or agency 0 10

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 16 43

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 21 34
2017 11 to 20 years in current department or agency 33 43

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 34

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 3 to 10 years in current department or agency 15 34
2017 More than 20 years in current department or agency 0 10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 21 34
2017 11 to 20 years in current department or agency 19 43

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 15
2017 3 to 10 years in current department or agency 32 34
2017 11 to 20 years in current department or agency 28 43

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 3 to 10 years in current department or agency 0 34
2017 More than 20 years in current department or agency 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 3 to 10 years in current department or agency 0 34
2017 11 to 20 years in current department or agency 0 43
2017 More than 20 years in current department or agency 0 10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 More than 20 years in current department or agency 0 10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 18 34
2017 11 to 20 years in current department or agency 21 43
2017 More than 20 years in current department or agency 0 10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 3 to 10 years in current department or agency 0 34
2017 More than 20 years in current department or agency 0 10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 13 43

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 3 to 10 years in current department or agency 0 34
2017 11 to 20 years in current department or agency 0 43
2017 More than 20 years in current department or agency 0 10

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 27 34
2017 11 to 20 years in current department or agency 28 43
2017 More than 20 years in current department or agency 48 10

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 29 35
2017 11 to 20 years in current department or agency 24 43

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 18 43

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 11 43

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 20 35
2017 11 to 20 years in current department or agency 21 43

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 43
2017 More than 20 years in current department or agency 0 10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 More than 20 years in current department or agency 0 10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 35
2017 More than 20 years in current department or agency 0 10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 15
2017 3 to 10 years in current department or agency 48 35
2017 11 to 20 years in current department or agency 53 43

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 15 34
2017 11 to 20 years in current department or agency 15 40

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 3 to 10 years in current department or agency 0 34
2017 More than 20 years in current department or agency 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 More than 20 years in current department or agency 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 More than 20 years in current department or agency 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 34
2017 More than 20 years in current department or agency 0 10

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 18 34
2017 More than 20 years in current department or agency 0 10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 More than 20 years in current department or agency 0 10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 35 34
2017 11 to 20 years in current department or agency 30 40

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 13 40
2017 More than 20 years in current department or agency 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 15
2017 3 to 10 years in current department or agency 48 34
2017 11 to 20 years in current department or agency 43 40

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 More than 20 years in current department or agency 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 15
2017 3 to 10 years in current department or agency 67 34
2017 11 to 20 years in current department or agency 63 40

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 15
2017 More than 20 years in current department or agency 0 10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 13 40

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 28 15
2017 3 to 10 years in current department or agency 100 0 35
2017 11 to 20 years in current department or agency 98 2 43
2017 More than 20 years in current department or agency 100 0 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 11 12 0 1 49 11 65 4 584
2017 3 to 10 years in current department or agency 13 15 22 2 2 35 9 52 7 747
2017 11 to 20 years in current department or agency 12 15 24 4 2 37 7 47 10 680
2017 More than 20 years in current department or agency 15 18 21 3 2 37 5 56 8 282

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 25 14 1 1 25 3 78 3 583
2017 3 to 10 years in current department or agency 27 28 20 4 2 17 1 68 7 748
2017 11 to 20 years in current department or agency 23 31 22 5 3 16 1 64 9 679
2017 More than 20 years in current department or agency 22 36 19 3 2 17 1 71 6 281
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 31 13 7 5 1 2 74 12 583
2017 3 to 10 years in current department or agency 42 31 14 6 5 1 2 75 11 745
2017 11 to 20 years in current department or agency 43 31 14 7 3 0 1 75 11 678
2017 More than 20 years in current department or agency 45 28 14 7 2 0 3 75 10 282

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 31 24 12 6 0 0 58 18 584
2017 3 to 10 years in current department or agency 13 29 27 18 12 0 1 43 30 746
2017 11 to 20 years in current department or agency 12 27 30 19 11 0 1 39 31 678
2017 More than 20 years in current department or agency 15 26 32 19 7 0 0 41 26 283

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 34 16 8 5 0 1 71 13 581
2017 3 to 10 years in current department or agency 20 33 24 13 7 0 2 55 20 747
2017 11 to 20 years in current department or agency 17 32 25 19 6 0 2 50 25 676
2017 More than 20 years in current department or agency 17 32 29 15 5 0 2 50 20 282

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 31 16 10 10 1 1 63 21 583
2017 3 to 10 years in current department or agency 13 26 24 20 14 1 2 40 35 747
2017 11 to 20 years in current department or agency 12 24 26 21 14 1 1 37 36 679
2017 More than 20 years in current department or agency 14 22 25 28 10 0 1 37 38 283

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 29 11 5 3 1 4 80 8 583
2017 3 to 10 years in current department or agency 35 30 16 7 6 1 6 69 14 749
2017 11 to 20 years in current department or agency 31 31 17 10 4 1 6 66 16 678
2017 More than 20 years in current department or agency 29 33 23 7 2 0 5 65 10 283

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 31 17 7 3 0 0 73 10 583
2017 3 to 10 years in current department or agency 28 31 20 14 7 0 1 59 21 747
2017 11 to 20 years in current department or agency 24 35 24 11 6 0 1 59 16 676
2017 More than 20 years in current department or agency 26 35 25 10 3 0 0 61 14 281

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 32 16 8 3 1 1 73 11 583
2017 3 to 10 years in current department or agency 18 37 24 13 6 1 1 56 20 747
2017 11 to 20 years in current department or agency 18 32 26 15 7 1 1 51 22 676
2017 More than 20 years in current department or agency 18 32 27 14 6 1 1 52 21 281

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 35 20 11 4 1 0 65 15 584
2017 3 to 10 years in current department or agency 12 31 28 18 10 0 1 44 28 744
2017 11 to 20 years in current department or agency 10 27 29 22 11 1 1 38 33 677
2017 More than 20 years in current department or agency 14 31 30 16 10 0 0 45 25 280

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 34 20 9 5 0 1 66 14 584
2017 3 to 10 years in current department or agency 22 33 23 13 8 0 1 55 21 747
2017 11 to 20 years in current department or agency 18 32 25 13 9 1 1 52 23 677
2017 More than 20 years in current department or agency 25 33 22 12 7 0 1 58 19 281

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 34 14 7 3 1 0 76 10 583
2017 3 to 10 years in current department or agency 28 33 23 10 3 1 1 63 13 745
2017 11 to 20 years in current department or agency 25 28 25 13 6 1 2 55 19 676
2017 More than 20 years in current department or agency 23 34 21 13 7 1 0 58 21 280

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 22 9 2 1 0 2 88 3 584
2017 3 to 10 years in current department or agency 63 22 9 2 1 0 2 87 4 749
2017 11 to 20 years in current department or agency 59 26 8 2 2 0 2 88 4 680
2017 More than 20 years in current department or agency 60 25 10 3 0 0 1 87 3 283

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 84 7 2 1 1 1 3 95 3 584
2017 3 to 10 years in current department or agency 78 10 4 2 3 1 3 90 5 748
2017 11 to 20 years in current department or agency 73 13 6 3 3 1 2 88 6 679
2017 More than 20 years in current department or agency 83 7 4 2 2 1 2 92 4 283

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 21 6 2 1 0 2 91 3 580
2017 3 to 10 years in current department or agency 53 29 11 3 2 1 2 84 5 749
2017 11 to 20 years in current department or agency 50 34 10 4 1 0 1 85 5 679
2017 More than 20 years in current department or agency 49 34 11 3 2 0 1 84 5 282

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 75 13 6 2 2 0 2 90 4 582
2017 3 to 10 years in current department or agency 56 23 9 4 5 0 2 81 9 748
2017 11 to 20 years in current department or agency 51 23 13 8 4 0 1 75 12 680
2017 More than 20 years in current department or agency 54 26 11 5 3 0 0 81 8 282

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 6 2 1 1 0 27 96 1 582
2017 3 to 10 years in current department or agency 55 14 4 2 0 0 25 92 3 747
2017 11 to 20 years in current department or agency 50 14 7 1 0 0 28 89 1 677
2017 More than 20 years in current department or agency 49 16 9 2 1 0 24 86 3 283

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 78 12 3 1 0 1 5 95 1 582
2017 3 to 10 years in current department or agency 65 18 7 2 1 1 7 90 3 746
2017 11 to 20 years in current department or agency 65 20 6 2 1 1 7 91 3 675
2017 More than 20 years in current department or agency 69 17 6 1 0 0 7 92 2 283

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 21 12 9 8 0 2 71 17 584
2017 3 to 10 years in current department or agency 53 25 9 4 5 1 2 81 10 749
2017 11 to 20 years in current department or agency 53 29 9 3 3 1 2 84 6 680
2017 More than 20 years in current department or agency 62 23 10 1 1 1 2 88 2 282

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 24 8 3 1 0 2 88 3 581
2017 3 to 10 years in current department or agency 55 28 10 2 1 0 3 86 4 748
2017 11 to 20 years in current department or agency 55 27 11 2 1 0 3 85 4 679
2017 More than 20 years in current department or agency 51 33 11 2 1 0 1 85 4 283

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 46 29 7 3 0 0 61 10 584
2017 3 to 10 years in current department or agency 9 28 41 16 5 0 0 37 22 748
2017 11 to 20 years in current department or agency 7 25 44 17 6 0 1 32 23 680
2017 More than 20 years in current department or agency 9 29 37 18 6 0 0 39 24 283

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 12 34 32 17 0 0 49 17 581
2017 3 to 10 years in current department or agency 6 19 41 24 10 0 1 33 25 746
2017 11 to 20 years in current department or agency 6 20 46 21 7 0 0 27 27 677
2017 More than 20 years in current department or agency 7 20 41 25 7 0 0 32 27 282

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 12 25 24 14 6 17 1 45 25 584
2017 3 to 10 years in current department or agency 9 29 25 18 12 7 1 41 31 749
2017 11 to 20 years in current department or agency 8 29 25 19 12 7 0 40 33 679
2017 More than 20 years in current department or agency 8 34 26 15 10 7 0 45 27 282

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 38 17 8 4 6 0 69 12 584
2017 3 to 10 years in current department or agency 15 38 21 14 10 2 0 54 24 745
2017 11 to 20 years in current department or agency 14 35 21 17 8 4 0 52 26 680
2017 More than 20 years in current department or agency 14 37 22 21 5 2 0 52 26 280
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 92 584
2017 3 to 10 years in current department or agency 11 89 747
2017 11 to 20 years in current department or agency 10 90 680
2017 More than 20 years in current department or agency 9 91 283

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 78 22 48
2017 3 to 10 years in current department or agency 74 26 87
2017 11 to 20 years in current department or agency 75 25 68
2017 More than 20 years in current department or agency 74 26 25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 23 8 0 3 0 0 89 3 37
2017 3 to 10 years in current department or agency 48 42 3 3 3 0 0 90 7 65
2017 11 to 20 years in current department or agency 42 47 8 4 0 0 0 88 4 51
2017 More than 20 years in current department or agency 44 40 6 6 0 6 0 88 6 18
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 16 5 1 1 11 2 72 28 584
2017 3 to 10 years in current department or agency 66 16 6 2 1 9 1 73 27 747
2017 11 to 20 years in current department or agency 67 17 4 1 0 9 2 75 25 680
2017 More than 20 years in current department or agency 75 14 4 1 2 4 0 78 22 283

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 16 135
2017 3 to 10 years in current department or agency 10 172
2017 11 to 20 years in current department or agency 5 146
2017 More than 20 years in current department or agency 7 56

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 135
2017 3 to 10 years in current department or agency 13 172
2017 11 to 20 years in current department or agency 12 146
2017 More than 20 years in current department or agency 9 56

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 16 135
2017 3 to 10 years in current department or agency 11 172
2017 11 to 20 years in current department or agency 7 146
2017 More than 20 years in current department or agency 5 56

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 135
2017 3 to 10 years in current department or agency 26 172
2017 11 to 20 years in current department or agency 29 146
2017 More than 20 years in current department or agency 32 56

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 135
2017 3 to 10 years in current department or agency 6 172
2017 11 to 20 years in current department or agency 5 146
2017 More than 20 years in current department or agency 0 56

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 135
2017 3 to 10 years in current department or agency 54 172
2017 11 to 20 years in current department or agency 54 146
2017 More than 20 years in current department or agency 55 56

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 67 12 4 2 3 136
2017 3 to 10 years in current department or agency 21 57 11 7 0 4 177
2017 11 to 20 years in current department or agency 29 59 5 3 1 1 150
2017 More than 20 years in current department or agency 24 49 14 7 0 5 58

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 28 22 9 8 5 12 52 21 142
2017 3 to 10 years in current department or agency 17 27 17 11 4 4 20 59 19 180
2017 11 to 20 years in current department or agency 13 26 18 9 6 3 27 54 21 153
2017 More than 20 years in current department or agency 16 31 12 15 7 4 15 58 27 59

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 19 22 11 12 7 21 37 32 142
2017 3 to 10 years in current department or agency 11 18 20 10 4 7 31 46 22 181
2017 11 to 20 years in current department or agency 10 19 17 7 5 7 36 50 20 153
2017 More than 20 years in current department or agency 5 19 10 14 5 10 37 45 36 59
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