2017 Public Service Employee Survey Results for National Research Council Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 27 50 3 12 8 0 0 77 20 118
2017 CS-02 23 59 6 6 6 0 0 83 12 52
2017 CS-03 31 42 2 15 10 0 0 73 25 48
2011 CS 39 46 5 6 4 0 0 85 10 221
2011 CS-01 29 50 0 7 14 0 0 79 21 14
2011 CS-02 38 47 6 6 4 0 0 84 9 109
2011 CS-03 44 39 4 9 4 0 0 83 13 77
2011 CS-04 43 57 0 0 0 0 0 100 0 14
2008 CS 48 40 3 8 1 0 0 88 9 242
2008 CS-01 57 43 0 0 0 0 0 100 0 23
2008 CS-02 47 40 5 8 0 0 0 87 8 109
2008 CS-03 46 37 2 13 2 0 0 83 15 87
2008 CS-04 56 44 0 0 0 0 0 100 0 18

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 69 20 4 3 2 1 2 91 4 117
2017 CS-02 67 19 6 2 4 0 2 88 6 52
2017 CS-03 68 19 4 4 0 2 2 91 4 47
2011 CS 72 14 6 3 2 0 1 88 5 221
2011 CS-01 57 21 14 7 0 0 0 79 7 14
2011 CS-02 72 14 8 4 2 1 0 86 6 109
2011 CS-03 73 14 4 3 3 0 4 91 5 77
2011 CS-04 93 7 0 0 0 0 0 100 0 14
2008 CS 71 17 4 3 2 0 2 91 5 242
2008 CS-01 87 9 0 0 4 0 0 96 4 23
2008 CS-02 71 19 3 4 2 1 1 92 6 109
2008 CS-03 71 14 6 3 2 0 3 88 6 87
2008 CS-04 67 22 6 0 0 0 6 94 0 18

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 65 17 7 8 2 0 2 84 10 118
2017 CS-02 63 21 2 6 4 0 4 88 10 52
2017 CS-03 69 15 8 8 0 0 0 83 8 48
2011 CS 61 16 6 10 4 0 2 80 14 221
2011 CS-01 71 14 7 0 0 0 7 92 0 14
2011 CS-02 58 18 6 10 6 1 2 78 16 109
2011 CS-03 60 16 8 12 3 0 3 77 15 77
2011 CS-04 86 0 7 7 0 0 0 86 7 14
2008 CS 64 15 6 9 3 0 3 82 12 242
2008 CS-01 65 22 4 4 0 0 4 91 5 23
2008 CS-02 66 16 5 7 5 0 2 83 12 109
2008 CS-03 62 9 9 13 3 0 3 74 17 87
2008 CS-04 56 33 0 0 0 0 11 100 0 18

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 48 33 7 7 5 0 0 81 12 118
2017 CS-02 56 31 4 6 4 0 0 86 10 52
2017 CS-03 38 38 13 6 6 0 0 75 13 48
2011 CS 43 35 6 11 5 0 0 79 16 219
2011 CS-01 43 43 0 7 7 0 0 86 14 14
2011 CS-02 41 31 9 13 6 0 0 72 19 108
2011 CS-03 45 39 3 9 4 0 0 84 13 76
2011 CS-04 71 21 0 7 0 0 0 93 7 14

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 22 38 13 18 7 1 1 61 25 118
2017 CS-02 17 48 7 21 6 0 0 66 27 52
2017 CS-03 21 27 25 15 10 0 2 49 26 48
2011 CS 22 36 17 14 10 0 0 59 24 220
2011 CS-01 21 21 0 29 29 0 0 43 57 14
2011 CS-02 17 39 21 10 12 0 0 57 22 109
2011 CS-03 26 33 14 18 5 1 1 61 24 76
2011 CS-04 43 29 14 14 0 0 0 71 14 14
2008 CS 24 44 13 12 6 0 1 69 18 241
2008 CS-01 17 48 13 17 0 0 4 68 18 23
2008 CS-02 17 44 17 11 9 1 1 63 21 109
2008 CS-03 33 42 9 12 5 0 0 74 16 86
2008 CS-04 28 50 11 11 0 0 0 78 11 18

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 40 46 8 4 2 0 0 86 6 118
2017 CS-02 44 33 14 6 4 0 0 77 10 52
2017 CS-03 27 65 4 4 0 0 0 92 4 48
2011 CS 42 43 8 5 3 0 0 85 8 221
2011 CS-01 43 29 14 7 7 0 0 71 14 14
2011 CS-02 39 44 8 7 2 0 0 83 9 109
2011 CS-03 49 39 6 3 3 0 0 88 5 77
2011 CS-04 36 50 7 0 7 0 0 86 7 14
2008 CS 41 47 5 5 2 0 0 89 6 242
2008 CS-01 35 65 0 0 0 0 0 100 0 23
2008 CS-02 39 45 6 6 3 1 0 84 9 109
2008 CS-03 47 44 5 3 1 0 0 91 5 87
2008 CS-04 44 50 6 0 0 0 0 94 0 18

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 55 38 2 3 2 0 0 93 5 118
2017 CS-02 56 33 2 6 4 0 0 88 10 52
2017 CS-03 48 48 2 2 0 0 0 96 2 48
2011 CS 54 35 8 4 0 0 0 89 4 219
2011 CS-01 43 29 29 0 0 0 0 71 0 14
2011 CS-02 52 36 6 6 0 0 0 88 6 108
2011 CS-03 63 29 7 1 0 0 0 92 1 76
2011 CS-04 43 43 7 7 0 0 0 86 7 14
2008 CS 46 45 4 4 1 0 0 91 5 242
2008 CS-01 48 52 0 0 0 0 0 100 0 23
2008 CS-02 44 44 5 6 2 0 0 88 7 109
2008 CS-03 51 41 3 5 0 0 0 92 5 87
2008 CS-04 39 56 6 0 0 0 0 94 0 18

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 53 39 5 2 1 0 1 92 3 118
2017 CS-02 50 40 6 0 2 0 2 92 2 52
2017 CS-03 50 44 2 4 0 0 0 94 4 48

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 45 27 15 7 3 1 2 74 10 118
2017 CS-02 44 21 17 8 6 2 2 68 14 52
2017 CS-03 42 33 17 6 2 0 0 75 8 48
2011 CS 40 37 11 6 5 0 1 78 11 221
2011 CS-01 36 50 7 7 0 0 0 86 7 14
2011 CS-02 37 35 16 5 6 1 2 74 10 109
2011 CS-03 42 38 5 10 5 0 0 79 16 77
2011 CS-04 43 43 14 0 0 0 0 86 0 14

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 15 30 18 15 16 3 3 48 33 118
2017 CS-02 12 21 27 19 15 2 4 35 36 52
2017 CS-03 10 38 13 15 19 4 2 51 36 48
2011 CS 21 22 12 14 24 2 5 46 40 220
2011 CS-01 7 21 21 29 21 0 0 29 50 14
2011 CS-02 17 20 18 8 28 2 7 41 40 108
2011 CS-03 21 27 5 19 22 1 4 51 44 77
2011 CS-04 50 21 0 14 14 0 0 71 29 14
2008 CS 29 31 10 15 11 2 3 63 27 238
2008 CS-01 35 30 17 4 9 0 4 68 14 23
2008 CS-02 21 30 9 19 16 3 3 53 37 107
2008 CS-03 36 33 8 13 7 1 1 71 20 85
2008 CS-04 33 33 6 17 11 0 0 67 28 18

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 33 46 9 10 3 0 0 79 13 118
2017 CS-02 27 48 10 12 4 0 0 75 15 52
2017 CS-03 31 50 8 8 2 0 0 81 10 48
2011 CS 34 41 10 9 6 0 0 75 15 221
2011 CS-01 29 21 21 21 7 0 0 50 29 14
2011 CS-02 36 37 8 11 7 1 0 73 19 109
2011 CS-03 32 49 9 5 4 0 0 82 9 77
2011 CS-04 36 43 14 0 7 0 0 79 7 14
2008 CS 32 45 12 8 4 0 0 77 12 242
2008 CS-01 22 61 9 9 0 0 0 83 9 23
2008 CS-02 31 42 13 8 6 0 0 73 14 109
2008 CS-03 34 45 10 7 3 0 0 79 10 87
2008 CS-04 39 44 11 6 0 0 0 83 6 18

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 23 37 17 14 9 1 0 60 23 118
2017 CS-02 21 33 23 14 10 0 0 54 23 52
2017 CS-03 15 42 15 17 10 2 0 57 28 48
2011 CS 17 39 15 16 12 0 0 56 29 220
2011 CS-01 14 29 14 29 14 0 0 43 43 14
2011 CS-02 20 39 13 13 15 0 0 59 28 108
2011 CS-03 14 35 18 21 10 1 0 50 32 77
2011 CS-04 7 57 21 14 0 0 0 64 14 14

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 23 46 12 16 3 0 0 69 20 118
2017 CS-02 21 48 8 19 4 0 0 69 23 52
2017 CS-03 25 40 15 17 4 0 0 65 21 48

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 31 48 10 6 4 0 0 80 10 118
2017 CS-02 27 50 6 8 10 0 0 77 17 52
2017 CS-03 33 46 15 6 0 0 0 79 6 48
2011 CS 33 41 13 7 5 1 0 75 12 221
2011 CS-01 21 50 21 0 0 7 0 77 0 14
2011 CS-02 34 38 13 7 7 1 0 72 15 109
2011 CS-03 35 39 13 10 3 0 0 74 13 77
2011 CS-04 29 57 7 0 7 0 0 86 7 14
2008 CS 41 39 14 5 2 0 0 80 7 241
2008 CS-01 41 50 9 0 0 0 0 91 0 22
2008 CS-02 42 36 15 7 0 0 0 78 7 109
2008 CS-03 40 38 14 3 5 0 0 78 8 87
2008 CS-04 39 44 11 6 0 0 0 83 6 18

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 24 47 16 6 7 0 0 71 13 118
2017 CS-02 14 48 19 8 12 0 0 61 19 52
2017 CS-03 23 50 19 4 4 0 0 73 8 48

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 49 37 10 3 1 0 0 86 3 118
2017 CS-02 44 41 12 2 2 0 0 85 4 52
2017 CS-03 52 35 8 4 0 0 0 88 4 48
2011 CS 59 31 6 2 2 0 0 90 4 221
2011 CS-01 43 36 14 0 7 0 0 79 7 14
2011 CS-02 61 27 7 2 3 0 0 88 5 109
2011 CS-03 61 34 3 3 0 0 0 95 3 77
2011 CS-04 57 29 7 0 7 0 0 86 7 14

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 32 45 10 9 3 0 0 77 13 117
2017 CS-02 21 42 17 14 6 0 0 64 19 52
2017 CS-03 34 51 6 6 2 0 0 85 9 47
2011 CS 29 42 9 11 8 0 0 72 19 221
2011 CS-01 29 50 0 14 7 0 0 79 21 14
2011 CS-02 29 40 11 10 9 0 0 70 19 109
2011 CS-03 29 39 10 13 9 0 0 68 22 77
2011 CS-04 36 57 0 7 0 0 0 93 7 14

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 39 34 15 8 3 1 0 74 11 118
2017 CS-02 33 27 23 10 6 2 0 61 16 52
2017 CS-03 33 46 13 6 2 0 0 79 8 48

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 24 41 19 11 4 0 2 65 16 118
2017 CS-02 21 37 23 15 2 0 2 59 18 52
2017 CS-03 23 48 17 6 6 0 0 71 13 48
2011 CS 35 34 15 11 4 0 1 70 15 220
2011 CS-01 43 21 21 14 0 0 0 64 14 14
2011 CS-02 38 33 13 8 5 1 2 73 13 108
2011 CS-03 31 35 18 12 4 0 0 66 16 77
2011 CS-04 29 29 14 29 0 0 0 57 29 14

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 41 41 10 6 2 0 0 82 8 118
2017 CS-02 38 44 8 6 4 0 0 83 10 52
2017 CS-03 38 44 10 8 0 0 0 81 8 48
2011 CS 41 43 7 6 3 0 0 84 10 221
2011 CS-01 36 29 21 14 0 0 0 64 14 14
2011 CS-02 41 39 6 7 5 1 0 81 12 109
2011 CS-03 42 48 4 5 1 0 0 90 6 77
2011 CS-04 36 50 7 0 7 0 0 86 7 14
2008 CS 42 43 6 9 1 0 0 85 10 242
2008 CS-01 61 30 0 9 0 0 0 91 9 23
2008 CS-02 38 45 6 10 2 0 0 83 12 109
2008 CS-03 44 40 9 7 0 0 0 84 7 87
2008 CS-04 33 61 0 6 0 0 0 94 6 18

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 34 37 15 14 0 0 0 71 14 117
2017 CS-02 42 31 17 10 0 0 0 73 10 52
2017 CS-03 28 45 15 13 0 0 0 72 13 47
2011 CS 24 41 20 10 4 0 0 66 14 220
2011 CS-01 14 50 21 14 0 0 0 64 14 14
2011 CS-02 26 44 20 7 2 0 0 70 9 108
2011 CS-03 27 31 19 13 8 1 0 59 21 77
2011 CS-04 0 50 29 21 0 0 0 50 21 14
2008 CS 24 33 26 9 7 0 0 58 16 242
2008 CS-01 39 39 22 0 0 0 0 78 0 23
2008 CS-02 28 34 23 10 5 0 0 62 15 109
2008 CS-03 15 34 28 13 9 0 1 50 22 87
2008 CS-04 22 17 44 0 17 0 0 39 17 18

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 7 27 41 19 3 0 3 23 35 118
2017 CS-02 8 25 35 27 2 0 4 30 34 52
2017 CS-03 8 23 54 10 2 0 2 13 32 48
2011 CS 19 35 28 15 3 0 0 18 55 218
2011 CS-01 14 64 7 7 7 0 0 14 79 14
2011 CS-02 18 31 31 17 2 0 1 19 50 106
2011 CS-03 19 38 25 16 3 0 0 18 57 77
2011 CS-04 36 29 29 7 0 0 0 7 64 14
2008 CS 11 24 40 18 5 0 2 23 36 240
2008 CS-01 4 9 43 30 9 0 4 41 14 23
2008 CS-02 10 26 42 14 5 1 3 19 38 108
2008 CS-03 14 21 43 17 3 0 1 21 35 86
2008 CS-04 11 33 22 28 6 0 0 33 44 18

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 5 15 30 30 13 3 3 46 22 117
2017 CS-02 6 15 31 29 13 4 2 45 23 52
2017 CS-03 4 17 28 32 11 4 4 47 23 47
2011 CS 21 31 23 14 8 1 1 23 54 218
2011 CS-01 36 29 14 21 0 0 0 21 64 14
2011 CS-02 17 30 29 11 8 2 2 21 49 106
2011 CS-03 22 34 17 16 10 1 0 26 57 77
2011 CS-04 29 36 14 14 7 0 0 21 64 14
2008 CS 6 14 25 28 20 1 5 51 22 242
2008 CS-01 0 13 17 30 22 0 17 63 16 23
2008 CS-02 4 12 26 29 23 2 5 56 17 109
2008 CS-03 11 18 24 24 18 0 3 44 31 87
2008 CS-04 6 11 33 33 17 0 0 50 17 18

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 18 22 26 18 9 2 4 29 43 117
2017 CS-02 17 27 21 17 10 2 6 29 48 52
2017 CS-03 19 15 30 23 9 2 2 33 36 47
2011 CS 12 21 27 25 11 2 1 38 34 219
2011 CS-01 21 29 29 21 0 0 0 21 50 14
2011 CS-02 9 21 27 25 13 4 1 40 31 107
2011 CS-03 12 22 29 22 14 0 1 37 34 77
2011 CS-04 14 21 14 50 0 0 0 50 36 14
2008 CS 10 19 23 29 15 2 4 46 30 242
2008 CS-01 4 13 17 26 22 4 13 58 21 23
2008 CS-02 9 17 26 28 15 3 3 46 27 109
2008 CS-03 14 22 23 26 13 0 2 40 36 87
2008 CS-04 6 22 11 39 17 0 6 59 29 18

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 9 9 33 35 11 1 3 47 18 118
2017 CS-02 4 4 34 37 14 2 6 54 8 52
2017 CS-03 13 13 35 33 6 0 0 40 25 48
2011 CS 6 16 26 32 17 0 2 50 23 219
2011 CS-01 0 14 29 43 14 0 0 57 14 14
2011 CS-02 7 7 29 36 19 1 3 56 14 107
2011 CS-03 6 27 25 23 18 0 0 42 34 77
2011 CS-04 14 29 14 29 7 0 7 38 46 14
2008 CS 6 9 33 33 16 0 3 51 16 242
2008 CS-01 4 0 17 43 22 0 13 75 5 23
2008 CS-02 6 6 30 36 18 0 3 56 13 109
2008 CS-03 8 13 40 24 14 0 1 38 21 87
2008 CS-04 0 17 39 44 0 0 0 44 17 18

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 13 26 33 13 9 2 4 24 41 117
2017 CS-02 10 23 39 10 10 2 8 21 36 52
2017 CS-03 17 26 38 13 4 0 2 17 43 47
2011 CS 21 27 24 13 11 0 2 25 50 219
2011 CS-01 14 43 43 0 0 0 0 0 57 14
2011 CS-02 19 23 26 15 12 1 4 28 44 107
2011 CS-03 21 29 21 14 14 0 1 29 50 77
2011 CS-04 43 36 14 7 0 0 0 7 79 14
2008 CS 12 22 29 17 13 1 5 32 37 241
2008 CS-01 4 9 22 30 22 0 13 60 15 23
2008 CS-02 13 21 28 14 17 2 6 33 37 108
2008 CS-03 16 24 29 20 9 1 1 29 41 87
2008 CS-04 6 39 44 6 0 0 6 6 47 18

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 2 6 20 33 25 4 10 68 9 117
2017 CS-02 2 4 17 33 25 8 12 71 7 52
2017 CS-03 2 6 19 43 21 0 9 70 9 47
2011 CS 3 7 21 30 28 5 6 65 11 219
2011 CS-01 0 0 36 14 36 7 7 58 0 14
2011 CS-02 4 7 23 28 27 6 6 62 12 107
2011 CS-03 3 10 16 36 29 3 4 69 14 77
2011 CS-04 7 0 29 29 14 0 21 55 9 14
2008 CS 2 6 19 34 31 1 7 71 9 242
2008 CS-01 0 13 13 17 43 4 9 70 15 23
2008 CS-02 1 6 19 37 26 2 10 71 7 109
2008 CS-03 5 5 18 36 32 0 5 71 10 87
2008 CS-04 0 0 33 28 33 0 6 65 0 18

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 15 25 35 11 5 4 4 18 44 117
2017 CS-02 15 21 36 10 8 6 4 19 41 52
2017 CS-03 15 30 38 13 0 2 2 13 47 47
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 61 19 6 8 3 0 3 82 11 118
2017 CS-02 58 21 4 8 4 0 6 84 12 52
2017 CS-03 63 19 8 4 4 0 2 83 9 48
2011 CS 64 13 7 8 4 0 5 80 12 220
2011 CS-01 64 14 14 7 0 0 0 79 7 14
2011 CS-02 65 14 6 6 6 0 4 82 12 108
2011 CS-03 56 14 8 10 4 0 8 76 15 77
2011 CS-04 86 7 0 7 0 0 0 93 7 14
2008 CS 61 15 7 5 7 1 5 81 12 242
2008 CS-01 70 22 4 4 0 0 0 91 4 23
2008 CS-02 61 16 6 2 8 2 6 83 11 109
2008 CS-03 62 13 8 5 8 0 5 78 13 87
2008 CS-04 44 22 6 17 6 0 6 71 24 18

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 27 32 19 6 3 7 6 68 11 118
2017 CS-02 23 27 25 7 2 6 10 59 11 52
2017 CS-03 33 25 15 6 6 10 4 68 15 48

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 48 27 9 9 4 0 2 77 14 118
2017 CS-02 48 21 14 11 4 0 2 71 15 52
2017 CS-03 46 31 4 10 6 0 2 79 17 48

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 37 36 9 11 3 3 2 77 14 118
2017 CS-02 40 29 12 10 6 2 2 72 16 52
2017 CS-03 35 42 4 13 0 4 2 82 13 48
2011 CS 38 36 10 8 4 2 1 77 13 220
2011 CS-01 29 29 29 14 0 0 0 57 14 14
2011 CS-02 37 41 6 6 6 3 2 82 12 109
2011 CS-03 42 29 12 12 3 3 0 73 15 76
2011 CS-04 36 57 0 0 7 0 0 93 7 14
2008 CS 35 40 10 8 3 2 2 78 11 242
2008 CS-01 43 43 9 4 0 0 0 87 4 23
2008 CS-02 39 35 10 7 3 3 3 79 11 109
2008 CS-03 29 47 9 8 5 1 1 78 13 87
2008 CS-04 28 44 17 11 0 0 0 72 11 18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 29 36 9 9 3 13 2 75 14 118
2017 CS-02 25 29 12 14 4 15 2 65 21 52
2017 CS-03 29 40 8 6 2 13 2 80 10 48
2011 CS 40 29 11 6 5 7 2 75 12 220
2011 CS-01 21 21 36 7 0 14 0 50 8 14
2011 CS-02 34 37 6 7 6 7 3 79 14 109
2011 CS-03 47 25 13 7 3 4 1 76 10 76
2011 CS-04 71 0 7 0 14 0 7 77 15 14
2008 CS 38 30 9 7 9 5 2 74 16 242
2008 CS-01 35 43 9 4 0 9 0 86 5 23
2008 CS-02 33 30 6 6 15 8 3 71 23 109
2008 CS-03 44 26 13 9 5 2 1 73 14 87
2008 CS-04 50 33 11 6 0 0 0 83 6 18

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 12 16 22 13 8 23 6 39 30 118
2017 CS-02 12 15 21 9 8 29 6 41 26 52
2017 CS-03 10 15 27 17 8 17 6 32 32 48

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 50 35 12 3 0 0 0 85 3 116
2017 CS-02 50 37 12 2 0 0 0 86 2 52
2017 CS-03 51 34 11 4 0 0 0 85 4 47
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 35 36 15 9 3 1 1 72 13 117
2017 CS-02 37 27 17 13 4 0 2 65 17 52
2017 CS-03 29 44 17 6 4 0 0 73 10 48
2011 CS 38 33 14 9 6 0 0 71 15 220
2011 CS-01 57 36 0 0 7 0 0 93 7 14
2011 CS-02 36 36 14 11 3 0 0 72 14 108
2011 CS-03 39 26 14 9 12 0 0 65 21 77
2011 CS-04 36 36 21 0 7 0 0 71 7 14
2008 CS 26 39 14 12 8 1 0 66 20 242
2008 CS-01 39 35 22 4 0 0 0 74 4 23
2008 CS-02 25 40 14 10 9 1 1 66 20 109
2008 CS-03 29 38 9 14 9 1 0 67 23 87
2008 CS-04 17 33 22 22 6 0 0 50 28 18

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 50 28 10 3 3 4 2 83 6 118
2017 CS-02 48 19 14 6 6 6 2 73 13 52
2017 CS-03 50 40 4 0 2 2 2 93 2 48
2011 CS 47 28 11 6 6 1 0 76 13 219
2011 CS-01 57 29 0 0 7 7 0 92 8 14
2011 CS-02 48 25 12 8 6 0 0 73 15 108
2011 CS-03 41 32 12 5 8 1 1 74 14 76
2011 CS-04 57 29 14 0 0 0 0 86 0 14
2008 CS 43 29 10 9 8 1 0 73 18 242
2008 CS-01 57 22 17 0 4 0 0 78 4 23
2008 CS-02 42 32 8 7 8 2 0 76 16 109
2008 CS-03 43 28 7 13 10 0 0 70 23 87
2008 CS-04 33 28 17 17 6 0 0 61 22 18

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 42 40 7 7 3 1 0 83 9 118
2017 CS-02 42 33 11 10 4 0 0 75 14 52
2017 CS-03 38 50 4 4 2 2 0 89 6 48
2011 CS 45 31 7 10 7 0 0 76 17 220
2011 CS-01 79 0 14 0 7 0 0 79 7 14
2011 CS-02 38 37 8 10 6 0 0 75 17 108
2011 CS-03 44 27 5 13 10 0 0 71 23 77
2011 CS-04 71 21 0 7 0 0 0 93 7 14
2008 CS 34 30 12 14 8 1 0 65 23 242
2008 CS-01 35 43 9 9 4 0 0 78 13 23
2008 CS-02 31 32 13 14 8 1 1 64 22 109
2008 CS-03 39 23 10 16 10 1 0 63 27 87
2008 CS-04 22 39 17 22 0 0 0 61 22 18

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 81 12 3 1 1 0 3 96 2 117
2017 CS-02 85 6 2 2 0 0 6 96 2 52
2017 CS-03 73 21 4 0 2 0 0 94 2 48
2011 CS 73 10 6 2 4 0 5 87 7 220
2011 CS-01 86 14 0 0 0 0 0 100 0 14
2011 CS-02 74 7 6 2 6 0 6 86 8 108
2011 CS-03 64 14 9 4 3 0 6 83 7 77
2011 CS-04 93 0 0 0 7 0 0 93 7 14
2008 CS 78 9 4 1 3 0 4 92 4 241
2008 CS-01 87 13 0 0 0 0 0 100 0 23
2008 CS-02 77 6 6 3 2 1 6 89 5 109
2008 CS-03 77 12 3 0 5 0 3 92 5 86
2008 CS-04 83 6 0 0 6 0 6 94 6 18

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 44 24 10 6 3 9 4 78 10 117
2017 CS-02 47 16 14 8 2 10 4 73 11 51
2017 CS-03 46 31 8 4 4 6 0 82 9 48
2011 CS 44 29 9 7 7 3 1 77 14 221
2011 CS-01 43 43 0 7 0 0 7 92 8 14
2011 CS-02 43 25 10 6 10 5 1 72 17 109
2011 CS-03 42 34 8 9 5 1 1 77 15 77
2011 CS-04 64 36 0 0 0 0 0 100 0 14

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 55 26 7 6 4 2 1 83 10 118
2017 CS-02 54 17 9 10 6 2 2 74 16 52
2017 CS-03 52 35 6 2 4 0 0 88 6 48

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 50 26 11 3 5 3 1 80 9 118
2017 CS-02 48 15 13 8 8 6 2 69 17 52
2017 CS-03 46 38 10 0 4 2 0 85 4 48

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 52 31 6 5 5 1 0 84 10 118
2017 CS-02 52 21 9 10 8 0 0 73 17 52
2017 CS-03 44 46 4 0 4 2 0 91 4 48
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 26 32 11 5 5 11 11 73 13 19

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 29 32 21 3 1 13 2 71 4 118
2017 CS-02 27 29 17 4 2 17 4 71 7 52
2017 CS-03 31 29 31 0 0 8 0 66 0 48
2011 CS 14 31 18 16 8 13 1 51 28 221
2011 CS-01 14 21 21 21 7 14 0 42 33 14
2011 CS-02 10 26 21 16 9 17 2 44 30 109
2011 CS-03 14 35 18 18 6 8 0 54 27 77
2011 CS-04 21 57 0 7 14 0 0 79 21 14

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 21 41 21 11 1 4 1 65 13 118
2017 CS-02 19 41 17 12 2 7 2 66 15 52
2017 CS-03 21 40 23 15 0 2 0 62 15 48
2011 CS 13 22 23 18 22 2 0 36 41 221
2011 CS-01 14 7 29 29 14 7 0 23 46 14
2011 CS-02 12 25 25 15 21 3 0 38 37 109
2011 CS-03 13 19 18 21 27 1 0 33 49 77
2011 CS-04 21 29 29 7 14 0 0 50 21 14
2008 CS 19 36 20 12 12 1 0 55 25 242
2008 CS-01 22 52 17 9 0 0 0 74 9 23
2008 CS-02 21 40 18 9 11 0 0 61 20 109
2008 CS-03 15 28 18 18 17 2 1 44 37 87
2008 CS-04 17 28 28 11 11 6 0 47 24 18

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 12 23 30 22 2 11 1 39 27 118
2017 CS-02 8 23 27 21 2 17 2 38 29 52
2017 CS-03 15 19 31 27 2 6 0 36 31 48
2011 CS 7 22 19 28 16 8 0 32 48 220
2011 CS-01 8 0 15 62 8 8 0 8 75 13
2011 CS-02 6 26 16 28 15 10 0 35 48 109
2011 CS-03 8 19 25 25 17 6 0 29 44 77
2011 CS-04 14 29 29 7 21 0 0 43 29 14
2008 CS 8 33 21 20 13 6 0 43 35 242
2008 CS-01 17 39 22 13 4 4 0 59 18 23
2008 CS-02 10 36 20 15 11 8 0 50 28 109
2008 CS-03 5 29 18 26 20 2 0 34 47 87
2008 CS-04 0 28 28 33 6 6 0 29 41 18

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 15 31 20 14 7 12 1 53 23 118
2017 CS-02 19 31 25 4 8 11 2 58 13 52
2017 CS-03 10 33 15 23 8 10 0 49 35 48
2011 CS 8 26 17 18 24 7 0 37 45 220
2011 CS-01 8 15 15 46 15 0 0 23 62 13
2011 CS-02 6 28 16 16 24 10 0 39 44 109
2011 CS-03 8 25 17 19 26 5 0 34 48 77
2011 CS-04 21 21 29 14 14 0 0 43 29 14
2008 CS 12 33 16 15 14 10 0 50 33 242
2008 CS-01 13 43 13 13 4 13 0 65 20 23
2008 CS-02 13 29 17 12 16 12 1 48 32 109
2008 CS-03 10 34 10 18 20 7 0 48 41 87
2008 CS-04 11 28 33 22 0 6 0 41 24 18

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 13 30 25 21 4 7 1 46 27 118
2017 CS-02 10 31 19 23 6 10 2 46 32 52
2017 CS-03 10 31 27 23 4 4 0 43 28 48
2011 CS 10 20 16 32 19 4 0 31 52 220
2011 CS-01 8 8 15 62 0 8 0 17 67 13
2011 CS-02 7 20 15 36 18 4 0 29 56 109
2011 CS-03 13 21 17 25 23 1 0 34 49 77
2011 CS-04 7 29 29 21 14 0 0 36 36 14
2008 CS 10 34 16 23 13 3 0 46 37 241
2008 CS-01 17 48 9 22 4 0 0 65 26 23
2008 CS-02 13 28 19 20 15 5 0 43 37 109
2008 CS-03 7 36 10 27 16 2 1 45 45 86
2008 CS-04 0 44 33 22 0 0 0 44 22 18
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 20 41 22 14 2 2 0 61 16 116
2017 CS-02 17 41 25 10 4 4 0 60 14 52
2017 CS-03 17 43 20 20 0 0 0 61 20 46
2011 CS 16 38 16 15 13 1 0 55 28 221
2011 CS-01 21 21 36 0 14 7 0 46 15 14
2011 CS-02 12 39 17 15 15 2 0 52 30 109
2011 CS-03 22 35 13 18 12 0 0 57 30 77
2011 CS-04 7 64 7 7 14 0 0 71 21 14

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 28 46 19 2 0 4 2 78 2 118
2017 CS-02 25 48 17 0 0 8 2 81 0 52
2017 CS-03 35 40 21 4 0 0 0 75 4 48
2011 CS 32 41 14 3 2 7 1 79 5 221
2011 CS-01 21 43 21 7 0 7 0 69 8 14
2011 CS-02 32 41 11 4 3 8 1 81 7 109
2011 CS-03 34 42 17 3 0 4 1 79 3 77
2011 CS-04 36 43 14 0 7 0 0 79 7 14

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 22 43 16 11 3 5 0 69 14 117
2017 CS-02 19 44 12 9 4 12 0 72 15 52
2017 CS-03 19 44 21 15 2 0 0 63 17 48
2011 CS 24 31 14 14 6 8 2 61 23 221
2011 CS-01 29 29 0 14 14 14 0 67 33 14
2011 CS-02 24 29 13 15 7 10 2 60 25 109
2011 CS-03 25 30 21 14 4 4 3 58 19 77
2011 CS-04 29 43 7 14 0 7 0 77 15 14
2008 CS 21 31 19 11 9 7 2 57 22 242
2008 CS-01 30 39 13 13 0 4 0 73 14 23
2008 CS-02 16 28 18 11 13 11 3 51 28 109
2008 CS-03 25 26 22 11 9 3 2 55 22 87
2008 CS-04 22 50 22 6 0 0 0 72 6 18

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 11 22 22 21 8 14 3 39 34 118
2017 CS-02 14 12 23 17 10 21 4 33 36 52
2017 CS-03 8 31 19 25 8 6 2 43 36 48
2011 CS 7 30 27 17 10 7 2 41 30 221
2011 CS-01 7 36 21 7 29 0 0 43 36 14
2011 CS-02 5 23 32 19 9 10 2 31 32 109
2011 CS-03 10 34 25 18 9 1 3 46 28 77
2011 CS-04 7 64 14 14 0 0 0 71 14 14

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 13 23 22 8 13 21 1 46 26 118
2017 CS-02 12 21 17 6 15 27 2 46 30 52
2017 CS-03 8 27 29 8 10 17 0 43 23 48
2011 CS 13 19 17 20 18 11 1 37 44 221
2011 CS-01 14 14 7 21 21 21 0 36 55 14
2011 CS-02 11 19 17 23 15 14 1 35 44 109
2011 CS-03 10 19 22 21 21 5 1 32 44 77
2011 CS-04 43 14 7 7 21 7 0 62 31 14

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 60 20 7 6 1 3 3 86 7 118
2017 CS-02 61 19 4 4 2 6 4 89 6 52
2017 CS-03 60 21 6 8 0 2 2 85 9 48

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 57 24 3 2 3 7 5 91 5 118
2017 CS-02 59 19 6 2 4 2 8 87 6 52
2017 CS-03 48 29 2 2 2 13 4 93 5 48
2011 CS 55 15 10 4 1 7 9 82 6 220
2011 CS-01 43 21 7 0 0 21 7 90 0 14
2011 CS-02 53 16 9 5 2 6 9 82 8 109
2011 CS-03 54 13 12 4 1 5 11 80 6 76
2011 CS-04 86 14 0 0 0 0 0 100 0 14
2008 CS 59 17 9 3 1 4 6 85 5 242
2008 CS-01 65 22 0 0 0 0 13 100 0 23
2008 CS-02 58 14 12 2 3 9 3 81 5 109
2008 CS-03 61 17 9 5 0 0 8 85 5 87
2008 CS-04 61 28 6 6 0 0 0 89 6 18

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 18 43 13 14 10 2 0 62 25 118
2017 CS-02 15 46 14 15 10 0 0 62 25 52
2017 CS-03 13 44 10 19 13 2 0 57 32 48
2011 CS 18 28 17 22 11 3 0 48 34 220
2011 CS-01 21 14 7 21 21 14 0 42 50 14
2011 CS-02 15 28 18 27 10 3 0 43 38 109
2011 CS-03 21 33 16 17 12 0 1 55 29 76
2011 CS-04 29 21 29 14 7 0 0 50 21 14
2008 CS 20 27 19 20 12 0 0 48 33 241
2008 CS-01 30 35 22 13 0 0 0 65 13 23
2008 CS-02 17 28 17 19 17 0 1 45 37 109
2008 CS-03 21 26 19 23 10 1 0 47 34 86
2008 CS-04 22 28 28 17 6 0 0 50 22 18

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 12 24 14 20 26 4 0 37 49 118
2017 CS-02 8 19 19 17 31 6 0 29 51 52
2017 CS-03 8 23 8 27 29 4 0 33 59 48
2011 CS 3 14 15 26 37 3 2 17 67 219
2011 CS-01 7 14 7 43 29 0 0 21 71 14
2011 CS-02 0 15 13 26 42 4 1 15 71 109
2011 CS-03 5 11 17 24 37 1 4 17 65 75
2011 CS-04 7 21 29 21 21 0 0 29 43 14
2008 CS 5 23 16 26 26 3 1 29 54 240
2008 CS-01 9 39 13 35 4 0 0 48 39 23
2008 CS-02 5 15 19 28 29 5 0 20 60 109
2008 CS-03 6 26 13 24 29 2 0 33 54 85
2008 CS-04 0 39 17 22 11 0 11 44 38 18

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 25 38 19 10 6 2 0 64 17 118
2017 CS-02 17 37 23 8 12 3 0 56 20 52
2017 CS-03 27 38 17 17 2 0 0 65 19 48

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 42 29 16 2 2 9 1 78 4 118
2017 CS-02 41 27 19 2 0 10 2 76 2 52
2017 CS-03 42 29 15 2 4 8 0 77 7 48

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 46 37 9 4 1 2 0 85 5 118
2017 CS-02 42 37 15 4 0 2 0 80 4 52
2017 CS-03 46 42 4 6 2 0 0 88 8 48
2011 CS 36 34 17 7 4 2 0 72 11 220
2011 CS-01 38 38 23 0 0 0 0 77 0 13
2011 CS-02 39 30 14 10 4 3 0 72 14 109
2011 CS-03 35 35 19 5 4 1 0 71 9 77
2011 CS-04 21 43 36 0 0 0 0 64 0 14

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 53 39 5 3 1 0 0 91 3 117
2017 CS-02 52 35 8 4 2 0 0 86 6 52
2017 CS-03 49 47 2 2 0 0 0 96 2 47
2011 CS 33 40 16 5 6 0 0 73 11 220
2011 CS-01 31 38 23 8 0 0 0 69 8 13
2011 CS-02 35 38 18 3 6 0 0 72 9 109
2011 CS-03 31 42 14 9 4 0 0 73 13 77
2011 CS-04 36 50 7 0 7 0 0 86 7 14
2008 CS 38 36 12 8 5 0 0 75 13 242
2008 CS-01 57 30 4 9 0 0 0 87 9 23
2008 CS-02 36 39 15 6 5 0 0 74 11 109
2008 CS-03 36 33 11 10 8 1 0 70 19 87
2008 CS-04 44 33 17 6 0 0 0 78 6 18

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 43 36 12 8 2 0 0 79 9 118
2017 CS-02 39 34 14 10 4 0 0 73 14 52
2017 CS-03 46 33 13 8 0 0 0 79 8 48
2011 CS 26 30 20 15 8 2 0 56 23 220
2011 CS-01 14 29 43 14 0 0 0 43 14 14
2011 CS-02 27 30 19 16 7 2 0 58 24 108
2011 CS-03 27 27 19 17 8 1 0 55 25 77
2011 CS-04 21 43 21 0 14 0 0 64 14 14

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 37 40 18 3 2 1 0 78 4 118
2017 CS-02 31 34 27 4 2 2 0 67 6 52
2017 CS-03 38 46 13 2 2 0 0 83 4 48
2011 CS 23 32 19 16 9 1 0 56 25 219
2011 CS-01 14 21 43 14 7 0 0 36 21 14
2011 CS-02 25 31 17 19 7 1 0 57 26 108
2011 CS-03 21 36 18 14 11 0 0 57 25 76
2011 CS-04 29 29 14 21 7 0 0 57 29 14
2008 CS 26 43 15 12 4 0 0 69 16 241
2008 CS-01 35 52 13 0 0 0 0 87 0 23
2008 CS-02 26 45 12 13 5 0 0 71 17 109
2008 CS-03 21 41 15 19 5 0 0 62 23 86
2008 CS-04 28 39 33 0 0 0 0 67 0 18

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 42 29 15 6 3 5 0 75 9 118
2017 CS-02 39 31 14 6 4 8 0 75 10 52
2017 CS-03 44 27 17 8 2 2 0 72 11 48
2011 CS 29 26 13 16 10 5 0 59 27 220
2011 CS-01 7 36 29 21 7 0 0 43 29 14
2011 CS-02 29 24 11 18 12 6 0 56 32 108
2011 CS-03 34 30 12 14 9 0 1 64 24 77
2011 CS-04 29 29 29 0 7 7 0 62 8 14
2008 CS 30 36 14 8 10 3 0 68 18 241
2008 CS-01 52 30 9 4 0 4 0 86 5 23
2008 CS-02 26 42 12 8 10 2 0 69 19 109
2008 CS-03 31 28 14 10 13 3 0 61 24 86
2008 CS-04 28 50 22 0 0 0 0 78 0 18
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 CS 14 65 21 118
2017 CS-02 17 63 19 52
2017 CS-03 10 67 23 48
2011 CS 17 45 38 221
2011 CS-01 36 36 29 14
2011 CS-02 17 46 38 109
2011 CS-03 12 43 45 77
2011 CS-04 36 50 14 14

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 CS 31 25 19 19 0 6 16
2011 CS 16 3 53 11 9999 18 38
2011 CS-02 11 6 56 17 9999 11 18
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CS 7 93 118
2017 CS-03 13 88 48

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 19 11 22 3 3 30 12 51 12 118
2017 CS-02 15 12 17 4 6 29 17 50 18 52
2017 CS-03 23 6 27 4 2 31 6 47 10 48

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 30 28 18 5 2 17 1 70 8 118
2017 CS-02 27 27 17 3 4 19 2 69 9 52
2017 CS-03 31 33 17 8 0 10 0 72 9 48
2011 CS 27 32 19 8 4 10 0 66 13 220
2011 CS-01 36 36 7 7 0 14 0 83 8 14
2011 CS-02 24 31 19 11 6 9 0 60 19 108
2011 CS-03 29 30 22 6 1 12 0 66 9 77
2011 CS-04 36 43 21 0 0 0 0 79 0 14
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 19 53 11 10 2 5 0 76 13 118
2017 CS-02 8 59 10 12 0 12 0 76 13 52
2017 CS-03 29 46 13 8 4 0 0 75 13 48
2011 CS 26 56 9 5 2 2 0 84 7 220
2011 CS-01 14 43 21 14 7 0 0 57 21 14
2011 CS-02 20 59 12 5 3 1 0 80 7 108
2011 CS-03 39 51 3 4 0 4 0 93 4 77
2011 CS-04 21 71 7 0 0 0 0 93 0 14
2008 CS 29 59 8 3 0 1 0 89 3 240
2008 CS-01 13 57 13 9 0 4 4 76 10 23
2008 CS-02 25 61 10 3 1 1 0 86 4 109
2008 CS-03 36 56 5 1 0 1 0 94 1 85
2008 CS-04 39 61 0 0 0 0 0 100 0 18

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 7 13 38 9 1 30 3 29 14 118
2017 CS-02 2 12 41 4 2 34 6 23 10 52
2017 CS-03 13 10 33 15 0 27 2 32 21 48
2011 CS 10 22 27 14 6 16 5 41 25 220
2011 CS-01 0 7 36 14 7 21 14 11 33 14
2011 CS-02 11 22 23 13 11 17 3 41 30 108
2011 CS-03 13 19 30 14 1 16 6 42 20 77
2011 CS-04 7 36 36 14 0 7 0 46 15 14

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 37 27 14 1 0 20 0 81 1 118
2017 CS-02 33 29 15 0 0 23 0 80 0 52
2017 CS-03 44 21 17 2 0 17 0 78 3 48
2011 CS 45 29 12 2 3 9 0 82 5 221
2011 CS-01 50 29 0 0 7 14 0 92 8 14
2011 CS-02 44 28 15 2 4 7 1 78 6 109
2011 CS-03 42 32 10 4 1 10 0 83 6 77
2011 CS-04 57 29 14 0 0 0 0 86 0 14
2008 CS 39 38 8 3 2 10 0 86 6 239
2008 CS-01 30 35 13 0 0 17 4 83 0 23
2008 CS-02 44 35 6 2 3 10 0 88 5 109
2008 CS-03 37 42 7 6 1 7 0 85 8 84
2008 CS-04 33 39 11 6 0 11 0 81 6 18

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 32 30 14 3 0 21 0 78 3 118
2017 CS-02 31 27 17 2 0 23 0 75 3 52
2017 CS-03 33 31 13 4 0 19 0 79 5 48
2011 CS 29 33 17 6 4 11 0 70 11 221
2011 CS-01 21 14 29 7 0 29 0 50 10 14
2011 CS-02 27 33 18 6 5 10 1 67 12 109
2011 CS-03 30 38 14 5 4 9 0 74 10 77
2011 CS-04 50 36 14 0 0 0 0 86 0 14
2008 CS 35 36 12 7 4 5 1 75 12 242
2008 CS-01 39 30 13 4 0 4 9 80 5 23
2008 CS-02 39 36 12 6 5 3 0 76 11 109
2008 CS-03 31 34 11 11 6 6 0 70 18 87
2008 CS-04 28 50 6 0 0 17 0 93 0 18
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 19 14 20 1 0 36 9 61 2 118
2017 CS-02 14 15 21 2 0 36 12 56 4 52
2017 CS-03 23 13 25 0 0 35 4 59 0 48

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 32 25 20 2 0 20 2 72 2 118
2017 CS-02 27 19 25 2 0 23 4 63 2 52
2017 CS-03 33 31 17 2 0 17 0 78 3 48
2011 CS 34 33 14 3 3 13 0 77 7 220
2011 CS-01 21 43 21 0 0 14 0 75 0 14
2011 CS-02 35 33 12 5 4 12 0 77 9 109
2011 CS-03 36 29 14 3 3 16 0 77 6 76
2011 CS-04 36 50 14 0 0 0 0 86 0 14
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 49 30 10 5 4 1 1 80 10 117
2017 CS-02 54 25 10 2 6 2 2 82 8 52
2017 CS-03 36 36 15 9 4 0 0 72 13 47

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 13 32 30 22 3 1 0 45 25 117
2017 CS-02 10 38 25 25 0 2 0 49 26 52
2017 CS-03 11 23 43 19 4 0 0 34 23 47

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 22 38 20 11 6 1 3 62 18 118
2017 CS-02 27 40 15 10 2 2 4 71 12 52
2017 CS-03 15 35 23 15 13 0 0 50 27 48

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 15 32 20 20 11 2 0 49 31 117
2017 CS-02 17 34 23 17 6 2 0 53 24 52
2017 CS-03 11 32 15 28 13 2 0 43 41 47

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 42 36 13 3 0 1 4 82 4 118
2017 CS-02 48 27 13 2 0 2 8 83 2 52
2017 CS-03 40 48 10 2 0 0 0 88 2 48

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 32 30 26 9 3 0 0 62 12 118
2017 CS-02 35 23 31 10 2 0 0 58 12 52
2017 CS-03 23 35 27 8 6 0 0 58 15 48

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 22 39 23 12 4 0 0 61 16 117
2017 CS-02 22 31 31 12 4 0 0 53 16 51
2017 CS-03 15 48 17 17 4 0 0 63 21 48

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 15 42 24 14 3 0 1 58 18 118
2017 CS-02 17 40 23 14 6 0 0 58 19 52
2017 CS-03 10 42 27 19 2 0 0 52 21 48

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 21 37 22 10 8 0 2 60 18 118
2017 CS-02 25 39 17 8 8 0 4 66 16 52
2017 CS-03 10 35 27 17 10 0 0 46 27 48

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 28 41 14 12 5 1 0 69 17 118
2017 CS-02 34 37 10 14 4 2 0 72 18 52
2017 CS-03 21 44 19 13 4 0 0 65 17 48

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 64 19 10 3 1 1 3 86 4 118
2017 CS-02 64 23 8 2 0 2 2 90 2 52
2017 CS-03 56 23 13 4 2 0 2 81 6 48

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 83 10 3 0 1 1 3 96 1 118
2017 CS-02 83 8 4 0 2 2 2 94 2 52
2017 CS-03 83 10 2 0 0 0 4 98 0 48

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 55 34 4 3 2 1 2 91 4 117
2017 CS-02 47 35 6 2 4 2 4 87 6 51
2017 CS-03 54 40 2 4 0 0 0 94 4 48

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 71 18 4 3 2 0 2 91 5 118
2017 CS-02 62 19 7 6 2 0 4 84 8 52
2017 CS-03 77 17 2 2 2 0 0 94 4 48

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 62 10 4 0 0 0 24 94 0 118
2017 CS-02 60 0 4 0 0 0 36 94 0 52
2017 CS-03 65 19 2 0 0 0 15 98 0 48

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 64 20 8 2 2 0 5 88 4 118
2017 CS-02 66 12 10 2 2 0 9 85 4 52
2017 CS-03 63 25 8 2 0 0 2 89 2 48

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 52 30 9 3 4 1 1 83 7 117
2017 CS-02 42 40 4 2 8 2 2 86 10 52
2017 CS-03 56 27 13 2 2 0 0 83 4 48

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 50 36 10 1 2 1 1 87 3 118
2017 CS-02 44 36 14 2 0 2 2 84 2 52
2017 CS-03 46 40 10 0 4 0 0 85 4 48

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 9 39 37 12 3 0 0 48 14 118
2017 CS-02 10 40 41 8 2 0 0 50 10 52
2017 CS-03 2 40 40 17 2 0 0 42 19 48

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 4 22 39 26 7 0 1 34 27 117
2017 CS-02 4 18 43 27 6 0 2 34 22 51
2017 CS-03 4 27 40 27 2 0 0 29 31 48

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 12 24 28 16 7 13 1 41 26 118
2017 CS-02 15 27 27 13 6 10 2 48 21 52
2017 CS-03 6 23 29 21 10 10 0 33 35 48

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 16 41 22 7 5 9 1 63 13 118
2017 CS-02 17 31 25 10 6 10 2 55 17 52
2017 CS-03 15 52 17 6 6 4 0 70 13 48
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CS 7 93 118
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 60 18 5 1 2 10 4 71 29 118
2017 CS-02 54 21 8 0 2 10 6 64 36 52
2017 CS-03 67 10 4 2 2 10 4 78 22 48

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 CS 15 27
2017 CS-02 8 13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 CS 36 27
2017 CS-02 38 13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 CS 15 27
2017 CS-02 16 13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 CS 26 27
2017 CS-02 39 13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 CS 8 27
2017 CS-02 16 13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 CS 34 27
2017 CS-02 31 13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 CS 16 63 7 7 0 7 30
2017 CS-02 19 68 6 0 0 6 16

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 16 30 7 3 24 3 17 58 34 30
2017 CS-02 19 30 6 6 19 0 19 61 31 16

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 13 20 13 0 17 10 27 53 27 30
2017 CS-02 13 13 24 0 13 13 25 41 20 16
Date modified: