2017 Public Service Employee Survey Results for National Research Council Canada by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 49 6 12 5 0 0 77 17 2276
2017 Part-time 40 53 4 4 0 0 0 93 4 45
2011 Full-time 40 44 5 8 3 0 0 84 11 2934
2011 Part-time 50 37 5 5 3 0 0 87 8 80
2008 Full-time 46 42 4 6 2 0 0 88 8 2960
2008 Part-time 55 35 1 9 0 0 0 90 9 76

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 64 22 7 4 2 1 1 88 5 2276
2017 Part-time 67 23 6 2 2 0 0 90 4 45
2011 Full-time 70 18 4 4 2 1 2 90 6 2933
2011 Part-time 81 14 3 1 1 0 0 95 2 80
2008 Full-time 72 17 4 4 2 1 1 90 5 2957
2008 Part-time 79 13 3 4 0 0 1 93 4 76

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 61 20 6 7 4 0 1 83 11 2275
2017 Part-time 55 25 4 14 2 0 0 80 16 45
2011 Full-time 66 16 5 6 4 0 2 84 11 2933
2011 Part-time 73 20 4 2 1 0 0 92 4 80
2008 Full-time 68 16 5 6 4 0 1 85 10 2957
2008 Part-time 69 17 6 5 1 0 1 88 6 76

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 48 36 6 7 3 0 0 85 9 2277
2017 Part-time 45 50 0 5 0 0 0 95 5 45
2011 Full-time 50 35 6 6 3 0 0 85 9 2929
2011 Part-time 60 33 5 3 0 0 0 93 3 79

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 41 13 13 6 0 0 68 19 2275
2017 Part-time 27 54 12 6 0 0 0 82 6 45
2011 Full-time 25 37 16 14 7 0 2 63 21 2930
2011 Part-time 22 37 18 8 6 3 6 65 16 80
2008 Full-time 27 41 14 11 4 0 2 70 15 2959
2008 Part-time 27 40 10 9 7 0 7 72 18 76

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 50 37 7 4 2 0 0 87 6 2273
2017 Part-time 48 42 2 6 2 0 0 90 8 45
2011 Full-time 53 35 7 4 2 0 0 88 6 2932
2011 Part-time 50 39 3 6 1 0 0 90 7 80
2008 Full-time 52 36 6 4 2 0 0 88 6 2959
2008 Part-time 59 31 3 6 1 0 0 90 7 76

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 34 5 4 2 0 0 90 5 2272
2017 Part-time 46 42 4 6 2 0 0 88 8 45
2011 Full-time 59 33 4 3 1 0 0 92 4 2929
2011 Part-time 57 36 2 5 0 0 0 93 5 80
2008 Full-time 56 35 4 3 1 0 0 91 5 2961
2008 Part-time 58 28 7 6 1 0 0 86 7 75

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 54 35 6 4 1 0 0 90 5 2270
2017 Part-time 48 43 2 6 0 0 0 92 6 45

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 33 13 8 3 1 1 75 11 2268
2017 Part-time 43 39 4 8 4 0 2 84 12 45
2011 Full-time 39 36 12 8 5 1 1 76 13 2929
2011 Part-time 43 43 6 3 3 1 3 88 5 80

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 21 12 14 22 2 11 45 41 2272
2017 Part-time 24 27 1 16 17 0 15 60 39 45
2011 Full-time 20 20 11 13 24 2 10 46 42 2930
2011 Part-time 12 18 9 18 19 1 24 40 48 80
2008 Full-time 23 22 10 13 19 2 11 51 37 2949
2008 Part-time 19 19 12 7 22 4 16 48 36 76

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 45 10 6 2 0 0 82 9 2275
2017 Part-time 32 53 12 2 2 0 0 84 3 45
2011 Full-time 39 41 9 7 3 0 0 81 10 2933
2011 Part-time 41 43 7 5 4 0 0 84 9 80
2008 Full-time 42 42 8 5 3 0 0 83 8 2952
2008 Part-time 47 39 7 6 1 0 0 86 7 76

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 36 17 15 8 0 0 60 23 2277
2017 Part-time 41 28 19 11 2 0 0 69 13 44
2011 Full-time 19 39 16 16 10 0 0 57 26 2939
2011 Part-time 27 37 15 14 6 0 0 64 21 80

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 46 14 11 4 0 0 71 15 2274
2017 Part-time 27 43 23 6 0 0 0 70 6 45

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 43 11 6 3 0 0 80 9 2277
2017 Part-time 35 51 10 4 0 0 0 86 4 45
2011 Full-time 37 41 11 6 4 1 0 78 11 2940
2011 Part-time 40 34 14 9 3 0 0 74 12 80
2008 Full-time 47 38 8 4 2 1 0 85 7 2960
2008 Part-time 43 44 6 4 3 0 0 87 7 76

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 42 15 9 6 0 0 70 15 2276
2017 Part-time 25 55 12 6 2 0 0 80 8 45

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 35 7 2 1 0 0 91 3 2272
2017 Part-time 48 43 8 2 0 0 0 91 2 45
2011 Full-time 65 28 5 2 1 0 0 92 3 2929
2011 Part-time 59 32 5 4 0 0 0 91 4 80

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 43 13 10 4 0 0 73 14 2270
2017 Part-time 30 40 16 10 0 0 4 73 10 45
2011 Full-time 31 39 12 11 7 0 0 70 18 2931
2011 Part-time 33 44 5 14 5 0 0 76 19 80

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 36 14 8 4 0 0 73 13 2268
2017 Part-time 34 51 13 2 0 0 0 85 2 45

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 39 16 10 5 0 1 68 16 2271
2017 Part-time 33 51 10 6 0 0 0 84 6 45
2011 Full-time 32 40 14 8 4 1 1 74 12 2934
2011 Part-time 35 45 8 7 3 0 1 81 10 78

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 39 10 5 2 0 0 83 7 2271
2017 Part-time 40 44 12 3 0 0 0 84 3 45
2011 Full-time 46 40 7 5 2 0 0 86 7 2934
2011 Part-time 49 35 7 6 2 0 0 84 9 80
2008 Full-time 50 39 6 4 2 0 0 88 5 2961
2008 Part-time 59 32 5 3 1 0 0 91 4 76

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 41 19 9 5 0 1 67 13 2273
2017 Part-time 32 35 23 4 3 0 2 69 7 45
2011 Full-time 25 39 19 10 6 0 1 65 16 2938
2011 Part-time 26 32 21 11 4 0 6 62 16 80
2008 Full-time 20 36 23 13 7 0 1 56 20 2958
2008 Part-time 31 35 19 8 6 0 1 67 14 76

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 27 38 15 7 0 2 23 38 2268
2017 Part-time 4 28 31 23 10 0 4 35 33 45
2011 Full-time 15 29 33 15 6 1 2 21 45 2925
2011 Part-time 10 30 37 7 12 1 3 20 42 80
2008 Full-time 8 25 36 20 8 0 2 29 34 2952
2008 Part-time 8 22 36 18 8 0 8 28 33 76

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 19 29 24 13 2 4 39 30 2257
2017 Part-time 4 18 28 30 17 0 4 48 22 44
2011 Full-time 18 25 26 16 10 2 3 27 45 2920
2011 Part-time 17 27 28 12 13 1 1 26 45 80
2008 Full-time 7 16 28 28 16 2 4 46 24 2955
2008 Part-time 5 13 26 23 19 2 12 48 22 76

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 27 28 15 7 2 4 23 47 2267
2017 Part-time 8 30 41 13 2 0 6 16 41 45
2011 Full-time 18 24 28 16 8 2 4 26 44 2921
2011 Part-time 17 25 29 14 7 1 6 23 46 80
2008 Full-time 14 22 29 19 10 1 4 31 38 2946
2008 Part-time 13 19 24 16 17 0 10 36 36 75

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 6 14 35 28 12 1 3 42 21 2260
2017 Part-time 3 14 35 20 23 0 4 45 18 45
2011 Full-time 8 15 34 28 12 1 3 42 23 2926
2011 Part-time 9 11 31 32 14 0 3 47 20 80
2008 Full-time 5 14 34 30 13 0 3 45 20 2947
2008 Part-time 1 7 40 20 22 0 9 47 10 75

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 23 29 19 11 1 4 32 38 2266
2017 Part-time 9 16 30 21 18 0 6 42 27 45
2011 Full-time 17 24 27 17 10 1 4 28 43 2928
2011 Part-time 16 19 22 24 13 0 5 39 37 80
2008 Full-time 11 23 29 20 12 1 4 34 36 2946
2008 Part-time 4 21 29 19 17 1 9 40 28 76

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 3 9 20 33 24 4 7 63 14 2262
2017 Part-time 6 6 21 22 35 0 11 64 13 44
2011 Full-time 4 8 22 32 23 3 7 62 14 2920
2011 Part-time 4 11 26 30 20 0 10 55 17 80
2008 Full-time 4 10 23 32 22 2 7 60 15 2945
2008 Part-time 3 7 25 27 20 2 16 57 12 76

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 27 30 13 7 2 4 20 47 2267
2017 Part-time 4 30 41 12 8 0 4 21 36 45
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 61 19 7 6 4 0 3 83 10 2277
2017 Part-time 55 25 6 2 6 0 6 85 8 45
2011 Full-time 63 15 6 6 5 0 5 82 11 2933
2011 Part-time 68 13 1 5 3 0 9 90 9 79
2008 Full-time 59 14 6 6 6 1 7 80 13 2955
2008 Part-time 62 18 7 3 5 0 6 84 8 76

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 31 19 10 8 6 4 59 19 2272
2017 Part-time 29 33 17 11 2 4 4 68 14 45

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 32 11 9 6 1 1 74 15 2276
2017 Part-time 43 47 2 4 4 0 0 90 8 45

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 38 11 10 4 2 1 75 14 2274
2017 Part-time 39 49 8 4 0 0 0 87 4 45
2011 Full-time 37 37 11 8 5 1 1 76 13 2935
2011 Part-time 50 30 6 6 5 1 1 82 11 80
2008 Full-time 35 37 10 11 5 1 1 74 16 2958
2008 Part-time 50 31 4 6 8 1 0 82 13 76

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 30 13 9 7 10 2 67 18 2276
2017 Part-time 36 39 8 9 0 8 0 81 9 45
2011 Full-time 36 30 12 8 6 6 2 71 16 2930
2011 Part-time 39 30 7 16 1 6 1 74 18 79
2008 Full-time 36 29 13 9 7 5 1 70 17 2958
2008 Part-time 45 20 9 13 3 8 1 72 18 76

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 20 20 18 12 19 3 37 38 2276
2017 Part-time 12 20 17 12 6 27 6 47 28 45

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 39 8 5 3 0 0 84 8 2271
2017 Part-time 60 34 2 2 2 0 0 94 4 45
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 34 38 14 9 6 0 0 72 15 2276
2017 Part-time 40 28 17 8 2 2 2 71 11 45
2011 Full-time 34 35 13 10 7 0 0 69 18 2934
2011 Part-time 36 29 20 9 5 0 1 66 14 80
2008 Full-time 31 35 13 11 9 1 0 67 20 2959
2008 Part-time 29 40 12 10 9 0 0 69 19 76

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 31 13 6 4 2 1 76 11 2276
2017 Part-time 39 37 6 11 0 2 4 82 12 45
2011 Full-time 41 31 12 8 6 1 0 74 14 2933
2011 Part-time 47 29 9 10 2 2 0 78 13 80
2008 Full-time 41 29 11 9 7 2 0 72 17 2960
2008 Part-time 40 32 11 4 12 1 0 72 17 76

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 38 36 11 9 5 1 0 75 14 2274
2017 Part-time 42 29 12 10 0 4 2 76 11 45
2011 Full-time 36 34 13 10 7 0 0 70 17 2928
2011 Part-time 41 30 8 13 5 0 2 73 18 80
2008 Full-time 34 32 11 12 9 0 0 67 21 2959
2008 Part-time 35 36 10 7 8 1 2 74 16 76

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 75 14 4 2 3 0 3 91 5 2270
2017 Part-time 81 13 4 2 0 0 0 94 2 45
2011 Full-time 73 11 4 3 4 0 5 89 7 2931
2011 Part-time 89 6 1 0 0 0 4 99 0 80
2008 Full-time 74 8 4 3 4 0 6 88 8 2958
2008 Part-time 79 5 4 4 4 0 4 88 8 76

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 25 10 6 5 5 4 77 12 2271
2017 Part-time 57 30 2 2 0 4 4 95 2 45
2011 Full-time 45 28 10 5 5 3 4 79 11 2931
2011 Part-time 62 21 7 5 1 1 2 87 6 80

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 29 9 6 4 1 0 81 10 2276
2017 Part-time 54 30 10 2 0 2 2 88 2 45

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 50 27 11 5 4 2 0 79 10 2274
2017 Part-time 55 35 4 4 0 2 0 92 4 45

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 47 29 11 8 5 0 0 76 13 2274
2017 Part-time 51 26 17 4 0 2 0 78 4 45
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 37 18 10 5 2 4 66 15 426

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 33 18 8 5 10 0 66 14 2276
2017 Part-time 45 32 18 0 0 4 0 81 0 45
2011 Full-time 20 28 20 11 11 9 1 54 24 2928
2011 Part-time 20 30 23 10 3 11 3 58 16 80

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 34 20 12 8 4 0 57 21 2274
2017 Part-time 33 37 23 7 0 0 0 70 7 45
2011 Full-time 14 26 19 17 21 2 0 41 39 2934
2011 Part-time 21 17 23 9 23 5 1 41 34 80
2008 Full-time 21 33 18 14 12 2 0 55 27 2959
2008 Part-time 27 22 16 19 13 3 0 51 33 76

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 29 24 16 10 7 0 45 28 2277
2017 Part-time 23 33 27 11 0 7 0 59 11 45
2011 Full-time 8 25 21 22 17 6 0 36 42 2932
2011 Part-time 10 26 28 14 14 7 0 39 31 80
2008 Full-time 11 32 19 19 11 6 0 46 33 2959
2008 Part-time 17 15 17 23 17 9 1 36 45 74

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 30 21 13 10 8 0 52 25 2276
2017 Part-time 35 31 20 10 1 2 0 68 12 45
2011 Full-time 12 26 18 17 18 9 0 42 39 2934
2011 Part-time 13 30 19 18 13 7 0 47 33 80
2008 Full-time 16 28 20 15 13 9 0 49 30 2960
2008 Part-time 18 32 11 22 12 6 0 52 36 75

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 32 22 19 12 3 0 46 32 2272
2017 Part-time 21 45 16 12 6 0 0 66 18 45
2011 Full-time 9 26 18 23 21 2 0 37 45 2933
2011 Part-time 17 25 19 16 18 5 1 44 35 80
2008 Full-time 13 34 17 21 12 3 0 49 34 2956
2008 Part-time 10 33 14 20 17 6 0 46 39 76
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 42 20 13 6 1 0 60 19 2271
2017 Part-time 35 42 15 5 2 0 0 78 7 45
2011 Full-time 18 35 16 16 13 1 0 54 30 2937
2011 Part-time 28 30 13 17 11 1 0 59 28 80

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 41 13 3 1 4 1 81 5 2272
2017 Part-time 45 49 6 0 0 0 0 94 0 45
2011 Full-time 35 37 15 4 3 4 1 76 7 2931
2011 Part-time 34 39 14 3 3 4 3 79 6 79

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 34 16 11 5 5 1 66 17 2269
2017 Part-time 32 37 17 12 2 0 0 69 14 45
2011 Full-time 28 31 15 11 7 5 2 63 20 2937
2011 Part-time 35 24 19 11 5 4 2 63 17 80
2008 Full-time 27 32 13 12 8 4 2 64 22 2958
2008 Part-time 23 13 24 16 11 11 1 42 31 76

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 28 26 15 7 7 2 47 24 2272
2017 Part-time 16 39 30 9 2 4 0 58 11 45
2011 Full-time 14 33 23 13 9 7 2 51 24 2927
2011 Part-time 11 31 28 12 9 2 6 46 24 80

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 20 22 15 14 15 3 39 35 2272
2017 Part-time 16 19 27 16 2 10 10 44 23 45
2011 Full-time 11 19 21 17 17 13 3 36 40 2934
2011 Part-time 11 19 15 25 8 11 10 38 43 80

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 52 23 10 6 3 2 4 79 9 2271
2017 Part-time 59 23 8 8 2 0 0 82 10 45

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 58 24 7 3 1 4 3 88 4 2272
2017 Part-time 54 23 12 2 2 2 4 82 5 45
2011 Full-time 55 19 10 4 2 3 8 83 6 2932
2011 Part-time 61 19 4 1 1 7 6 92 3 79
2008 Full-time 57 19 10 3 2 3 6 84 5 2958
2008 Part-time 63 12 7 1 1 0 15 88 3 76

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 33 19 15 13 3 0 51 29 2273
2017 Part-time 19 44 14 18 5 0 0 63 23 44
2011 Full-time 15 30 19 18 16 2 0 46 35 2930
2011 Part-time 17 33 12 19 13 3 4 53 34 80
2008 Full-time 21 34 18 15 10 2 0 57 25 2957
2008 Part-time 13 40 18 17 9 3 1 54 27 76

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 26 16 17 21 4 2 43 40 2274
2017 Part-time 23 21 15 24 4 2 11 50 33 45
2011 Full-time 13 21 16 19 27 2 2 35 48 2926
2011 Part-time 14 14 17 15 21 4 16 34 45 80
2008 Full-time 14 27 16 18 22 2 2 43 41 2954
2008 Part-time 14 28 15 19 14 2 7 47 37 76

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 39 21 11 5 4 0 62 16 2276
2017 Part-time 21 40 22 10 0 6 0 65 11 45

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 35 17 4 3 6 1 75 7 2268
2017 Part-time 38 45 10 5 0 2 0 85 6 45

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 38 42 12 4 2 2 0 82 6 2269
2017 Part-time 45 44 6 5 0 0 0 89 5 45
2011 Full-time 31 39 16 6 4 3 0 72 11 2932
2011 Part-time 37 37 12 9 3 1 0 75 12 80

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 39 8 4 2 0 0 85 7 2274
2017 Part-time 55 40 3 2 0 0 0 95 2 45
2011 Full-time 36 36 14 7 6 0 0 73 13 2934
2011 Part-time 46 36 8 8 3 0 0 82 11 78
2008 Full-time 38 38 11 8 4 0 0 77 12 2958
2008 Part-time 42 36 10 7 4 1 0 79 11 76

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 35 15 8 4 0 0 72 12 2274
2017 Part-time 44 31 20 3 2 0 0 74 6 45
2011 Full-time 26 34 18 12 9 1 0 61 21 2933
2011 Part-time 27 33 24 9 6 1 0 61 15 80

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 37 15 10 4 0 0 71 14 2274
2017 Part-time 39 45 12 4 0 0 0 85 4 45
2011 Full-time 23 35 17 15 9 1 0 58 25 2929
2011 Part-time 27 39 14 16 4 0 0 66 20 80
2008 Full-time 33 40 13 9 4 0 0 73 14 2959
2008 Part-time 34 34 13 15 4 0 0 69 18 76

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 27 17 9 6 4 1 68 15 2275
2017 Part-time 48 24 10 8 0 6 4 80 9 45
2011 Full-time 31 28 16 11 9 5 1 62 21 2935
2011 Part-time 28 30 17 9 6 5 4 65 16 80
2008 Full-time 34 30 15 10 7 4 1 67 17 2955
2008 Part-time 35 21 15 19 6 3 0 58 26 76
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Full-time 15 56 29 2275
2017 Part-time 30 39 32 45
2011 Full-time 15 51 33 2940
2011 Part-time 44 29 26 79

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Full-time 29 17 18 17 13 6 341
2017 Part-time 66 0 5 0 22 7 14
2011 Full-time 22 11 28 22 9999 17 462
2011 Part-time 60 6 2 15 9999 17 35
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 12 88 2274

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 51 273

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 60 273

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 273

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 273

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 273

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 273

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Full-time 41 274

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 274

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Full-time 46 274

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Full-time 42 274

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Full-time 31 274

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Full-time 54 274

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Full-time 26 274

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 274

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 274

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Full-time 43 274

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 274

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 274

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 48 274

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Full-time 27 274

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 274

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 274

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 274

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 274

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 274

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 274

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 31 274

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 261

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 23 261

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 261

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 261

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 261

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 261

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 261

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 261

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 261

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 31 261

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 261

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 47 261

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 47 261

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 261

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 261

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 97 3 274

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 14 19 5 4 33 10 50 16 2276
2017 Part-time 15 21 13 3 0 39 8 69 7 45

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 29 20 6 3 14 2 66 11 2275
2017 Part-time 31 48 6 2 0 13 0 91 2 45
2011 Full-time 29 32 19 6 4 10 0 68 11 2927
2011 Part-time 31 31 16 8 1 11 1 71 10 79
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 49 14 8 3 3 4 73 12 2278
2017 Part-time 19 57 6 4 0 4 9 88 5 45
2011 Full-time 24 51 11 7 1 1 5 80 9 2934
2011 Part-time 29 48 7 7 0 1 7 84 8 80
2008 Full-time 23 50 12 6 2 2 5 78 9 2960
2008 Part-time 31 42 8 6 2 4 6 81 10 76

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 6 19 26 10 6 27 6 38 23 2274
2017 Part-time 15 22 22 8 0 27 6 55 12 45
2011 Full-time 8 24 24 12 7 19 6 42 26 2933
2011 Part-time 7 32 17 14 5 19 6 53 25 80

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 31 14 5 1 15 4 74 8 2278
2017 Part-time 31 35 15 0 0 11 9 82 0 45
2011 Full-time 34 32 13 5 2 10 5 77 8 2939
2011 Part-time 34 33 8 4 2 11 7 82 7 80
2008 Full-time 31 35 14 4 2 10 5 77 7 2957
2008 Part-time 38 36 6 2 4 8 6 87 6 76

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 29 17 6 2 17 4 68 10 2273
2017 Part-time 23 36 20 2 0 10 9 73 3 45
2011 Full-time 24 32 16 6 4 13 5 68 12 2934
2011 Part-time 25 34 7 9 0 16 8 78 12 80
2008 Full-time 31 31 15 7 5 8 4 70 13 2959
2008 Part-time 32 28 11 8 7 9 5 70 17 76
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 5 95 2275
2017 Part-time 0 100 45

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 36 106

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 86 106

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 106

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 106

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 106

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 105

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 105

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 105

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Full-time 21 105

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 105

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 105

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 105

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 105

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 105

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 105

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 105

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 26 106

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 106

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 106

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 106

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 106

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 106

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 52 106

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 102

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 102

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 102

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 102

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 102

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 102

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 31 102

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 102

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 46 102

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 62 102

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 102

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 95 5 106

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 14 20 2 2 40 9 53 8 2273
2017 Part-time 16 20 19 1 0 38 6 64 2 45

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 29 19 3 2 19 2 69 7 2272
2017 Part-time 27 36 12 0 0 19 6 84 0 45
2011 Full-time 33 34 17 3 2 11 0 76 5 2937
2011 Part-time 37 31 17 3 0 12 0 77 3 80
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 31 14 7 4 1 2 74 11 2270
2017 Part-time 56 28 6 6 0 0 5 88 6 45

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 29 27 17 10 0 1 46 27 2273
2017 Part-time 20 14 42 15 9 0 0 35 23 45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 33 23 13 6 0 2 57 20 2268
2017 Part-time 29 27 27 14 4 0 0 56 18 45

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 26 23 19 12 1 1 45 32 2275
2017 Part-time 27 22 21 15 15 0 0 48 31 44

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 30 16 7 4 1 5 71 13 2275
2017 Part-time 42 29 13 6 4 0 6 76 10 45

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 32 21 11 5 0 1 63 16 2269
2017 Part-time 27 33 27 5 8 0 0 60 13 45

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 33 23 12 6 1 1 58 19 2269
2017 Part-time 40 28 27 4 2 0 0 67 6 45

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 31 26 17 8 0 1 48 26 2268
2017 Part-time 27 28 29 9 7 0 0 56 15 44

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 33 23 12 8 0 1 57 20 2271
2017 Part-time 41 29 24 4 2 0 0 69 7 45

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 32 21 10 5 1 1 63 15 2266
2017 Part-time 37 25 22 14 2 0 0 62 16 45

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 62 23 9 2 1 0 2 87 4 2278
2017 Part-time 50 36 2 3 4 0 5 90 8 45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 78 10 4 2 2 1 2 91 5 2275
2017 Part-time 83 5 4 0 0 1 7 96 0 45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 55 29 9 3 2 0 1 86 5 2272
2017 Part-time 68 21 2 4 0 0 5 94 4 45

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 59 21 10 5 4 0 1 81 9 2275
2017 Part-time 71 22 2 0 2 0 2 95 2 44

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 55 12 5 1 0 0 26 91 2 2272
2017 Part-time 65 12 2 0 0 0 20 97 0 44

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 69 17 6 2 1 1 6 92 2 2268
2017 Part-time 80 8 4 0 0 1 7 96 0 45

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 52 25 10 5 5 1 2 80 10 2277
2017 Part-time 63 17 7 0 8 1 4 84 9 45

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 28 10 2 1 0 3 86 4 2273
2017 Part-time 61 23 7 0 6 0 4 87 6 45

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 32 38 14 5 0 0 42 20 2278
2017 Part-time 8 44 30 11 7 0 0 52 18 45

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 6 18 41 25 10 0 0 35 24 2267
2017 Part-time 6 16 37 32 10 0 0 42 21 45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 28 25 17 10 10 0 42 30 2275
2017 Part-time 13 30 27 20 4 6 0 46 25 45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 37 20 14 7 4 0 57 22 2271
2017 Part-time 14 52 17 12 2 2 0 68 14 45
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 9 91 2275
2017 Part-time 18 82 45

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 74 26 220

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 49 39 6 3 2 1 0 89 5 163
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 66 16 5 1 1 9 1 74 26 2277
2017 Part-time 67 11 12 0 0 11 0 75 25 45

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 503
2017 Part-time 0 12

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 503
2017 Part-time 39 12

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 503
2017 Part-time 13 12

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 503
2017 Part-time 36 12

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 503
2017 Part-time 0 12

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 54 503
2017 Part-time 25 12

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Full-time 22 59 10 5 1 3 515
2017 Part-time 9 63 27 0 0 0 12

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 28 18 10 6 4 19 56 20 528
2017 Part-time 10 24 21 29 7 0 9 37 39 12

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 18 19 9 7 7 30 44 26 529
2017 Part-time 0 43 12 19 7 0 19 53 32 12
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