2017 Public Service Employee Survey Results for Supreme Court of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	34	0	4	9	0	88	12	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	34	5	0	0	0	95	0	33
2017	Bachelor's degree	78	22	0	0	0	0	100	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	42	0	0	0	4	100	0	36
2014	Secondary or high school graduation certificate or equivalent or less	64	27	4	4	0	0	91	4	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	26	2	0	0	0	98	0	38
2014	Bachelor's degree	77	20	0	0	3	0	97	3	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	26	0	2	0	0	98	2	38
2011	Secondary or high school graduation certificate or equivalent or less	55	38	3	3	0	0	93	3	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	30	0	2	0	0	98	2	33
2011	Bachelor's degree	66	26	2	5	0	0	92	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	16	0	2	0	0	98	2	41
2008	Secondary or high school graduation certificate or equivalent or less	56	41	0	0	0	4	100	0	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	31	0	3	0	0	97	3	35
2008	Bachelor's degree	52	30	13	4	0	0	83	4	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	31	0	0	0	0	100	0	32

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	28	0	0	5	0	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	24	0	0	0	0	100	0	33
2017	Bachelor's degree	79	21	0	0	0	0	100	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	12	0	9	0	0	91	9	36
2014	Secondary or high school graduation certificate or equivalent or less	73	27	0	0	0	0	100	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	29	0	0	0	0	100	0	38
2014	Bachelor's degree	92	8	0	0	0	0	100	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	89	9	2	0	0	0	98	0	38
2011	Secondary or high school graduation certificate or equivalent or less	78	18	3	0	0	0	97	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	17	5	0	0	0	95	0	33
2011	Bachelor's degree	71	23	5	0	0	0	95	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	12	4	2	2	0	92	4	41
2008	Secondary or high school graduation certificate or equivalent or less	89	7	0	0	0	4	100	0	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	26	3	3	0	0	94	3	35
2008	Bachelor's degree	78	9	9	4	0	0	87	4	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	9	3	3	0	0	94	3	32

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	21	0	5	5	0	0	90	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	15	10	6	0	0	0	84	6	33
2017	Bachelor's degree	71	22	7	0	0	0	0	93	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	17	6	19	0	0	0	75	19	36
2014	Secondary or high school graduation certificate or equivalent or less	62	29	4	5	0	0	0	91	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	25	5	2	0	0	0	93	2	38
2014	Bachelor's degree	77	12	3	5	0	0	2	92	5	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	19	9	4	0	0	0	87	4	38
2011	Secondary or high school graduation certificate or equivalent or less	40	29	17	14	0	0	0	69	14	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	16	7	5	2	0	0	86	7	33
2011	Bachelor's degree	66	15	8	11	0	0	0	81	11	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	21	2	9	5	0	0	85	13	41
2008	Secondary or high school graduation certificate or equivalent or less	48	30	4	11	4	4	0	81	15	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	0	9	3	0	0	89	11	35
2008	Bachelor's degree	52	35	4	9	0	0	0	87	9	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	25	13	3	0	0	3	84	3	32

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	20	5	4	5	86	9	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	34	4	3	3	90	6	33
2017	Bachelor's degree	66	24	8	2	0	90	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	29	0	4	0	96	4	36
2014	Secondary or high school graduation certificate or equivalent or less	43	49	0	9	0	91	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	21	4	2	0	94	2	38
2014	Bachelor's degree	64	23	5	8	0	87	8	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	16	3	0	0	97	0	38
2011	Secondary or high school graduation certificate or equivalent or less	40	41	12	3	3	81	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	39	0	0	2	98	2	33
2011	Bachelor's degree	59	37	0	5	0	95	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	21	0	2	2	96	4	41

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	28	8	0	10	0	0	82	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	43	0	0	3	0	3	97	3	33
2017	Bachelor's degree	54	36	7	3	0	0	0	90	3	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	37	13	3	0	4	0	84	3	36
2014	Secondary or high school graduation certificate or equivalent or less	52	18	25	0	5	0	0	70	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	43	2	2	4	0	0	92	6	38
2014	Bachelor's degree	43	31	10	5	2	0	8	80	8	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	34	4	3	4	0	2	89	7	38
2011	Secondary or high school graduation certificate or equivalent or less	55	41	0	3	0	0	0	97	3	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	33	11	2	0	0	5	86	3	33
2011	Bachelor's degree	40	32	21	5	2	0	0	72	7	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	33	4	0	0	0	2	96	0	41
2008	Secondary or high school graduation certificate or equivalent or less	41	44	7	4	0	4	0	88	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	34	3	9	6	3	0	82	15	35
2008	Bachelor's degree	43	39	13	0	4	0	0	83	4	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	22	6	6	0	0	6	87	7	32

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	42	13	0	0	0	87	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	32	12	0	0	0	88	0	31
2017	Bachelor's degree	45	42	8	5	0	0	87	5	33
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	26	9	0	4	0	88	4	36
2014	Secondary or high school graduation certificate or equivalent or less	60	30	9	0	0	0	91	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	33	8	2	0	0	90	2	38
2014	Bachelor's degree	74	10	2	13	0	0	84	13	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	22	4	0	0	0	96	0	38
2011	Secondary or high school graduation certificate or equivalent or less	51	26	16	0	7	0	77	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	23	4	0	0	0	96	0	33
2011	Bachelor's degree	59	34	7	0	0	0	93	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	11	5	9	0	0	85	9	41
2008	Secondary or high school graduation certificate or equivalent or less	48	41	7	0	0	4	92	0	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	34	14	0	3	0	83	3	35
2008	Bachelor's degree	61	22	9	9	0	0	83	9	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	22	3	3	0	0	94	3	32

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	23	0	5	10	0	85	15	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	15	10	0	0	0	90	0	31
2017	Bachelor's degree	66	25	2	5	2	0	90	8	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	27	3	3	0	0	94	3	36
2014	Secondary or high school graduation certificate or equivalent or less	74	21	5	0	0	0	95	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	16	5	0	5	0	90	5	38
2014	Bachelor's degree	73	13	3	5	6	0	86	11	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	25	0	0	0	0	100	0	37
2011	Secondary or high school graduation certificate or equivalent or less	59	32	9	0	0	0	91	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	20	8	0	0	0	92	0	33
2011	Bachelor's degree	47	42	2	8	0	0	89	8	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	16	2	0	5	0	93	5	41
2008	Secondary or high school graduation certificate or equivalent or less	48	44	4	0	0	4	96	0	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	43	9	6	0	0	86	6	35
2008	Bachelor's degree	70	17	4	9	0	0	87	9	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	19	3	0	0	0	97	0	32

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	19	5	0	5	0	90	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	18	10	3	0	0	87	3	31
2017	Bachelor's degree	72	28	0	0	0	0	100	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	24	4	0	0	4	96	0	36
2014	Secondary or high school graduation certificate or equivalent or less	56	44	0	0	0	0	100	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	29	0	5	0	0	95	5	38
2014	Bachelor's degree	75	23	2	0	0	0	98	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	13	4	6	0	2	91	6	37

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	33	8	0	15	0	0	77	15	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	18	0	4	3	0	0	93	7	31
2017	Bachelor's degree	70	19	6	4	0	0	2	91	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	25	6	7	0	4	0	87	7	36
2014	Secondary or high school graduation certificate or equivalent or less	67	23	0	9	0	0	0	91	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	30	0	0	4	0	0	96	4	38
2014	Bachelor's degree	74	23	2	0	0	0	0	98	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	11	2	5	0	0	2	93	5	38
2011	Secondary or high school graduation certificate or equivalent or less	36	44	17	3	0	0	0	80	3	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	28	10	2	0	0	0	87	2	33
2011	Bachelor's degree	63	21	8	2	0	0	5	89	3	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	13	0	2	2	0	0	96	4	41

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	21	19	4	5	13	4	67	11	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	14	0	7	0	0	17	92	8	31
2017	Bachelor's degree	49	16	0	4	8	2	22	85	15	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	10	3	4	14	0	35	69	26	36
2014	Secondary or high school graduation certificate or equivalent or less	49	18	4	0	4	0	24	88	6	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	18	4	2	5	0	18	87	8	38
2014	Bachelor's degree	46	13	2	11	7	6	15	74	23	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	15	2	0	9	0	36	83	14	38
2011	Secondary or high school graduation certificate or equivalent or less	48	23	17	0	0	3	9	81	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	19	5	0	2	0	12	91	3	33
2011	Bachelor's degree	51	18	2	5	2	0	21	87	10	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	9	6	14	9	2	28	59	32	41
2008	Secondary or high school graduation certificate or equivalent or less	33	30	7	0	7	4	19	81	10	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	17	3	6	6	3	9	84	13	35
2008	Bachelor's degree	48	30	0	4	4	0	13	90	10	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	0	6	22	9	28	55	45	32

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	26	9	4	10	0	77	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	38	6	3	0	0	91	3	33
2017	Bachelor's degree	46	36	15	0	3	0	82	3	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	21	8	7	0	4	84	7	36
2014	Secondary or high school graduation certificate or equivalent or less	64	31	0	5	0	0	95	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	35	2	3	2	0	93	5	38
2014	Bachelor's degree	62	32	2	3	0	0	95	3	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	22	4	3	0	0	94	3	38
2011	Secondary or high school graduation certificate or equivalent or less	36	46	7	11	0	0	82	11	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	30	8	2	2	0	87	5	33
2011	Bachelor's degree	59	28	8	5	0	0	87	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	16	2	9	5	0	83	15	41
2008	Secondary or high school graduation certificate or equivalent or less	37	52	7	0	0	4	92	0	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	35	6	0	3	0	91	3	34
2008	Bachelor's degree	48	43	9	0	0	0	91	0	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	16	6	0	3	0	91	3	32

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	33	8	9	10	0	0	73	19	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	17	3	0	0	0	80	3	33
2017	Bachelor's degree	43	38	12	0	7	0	0	81	7	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	32	0	9	0	4	0	91	9	36
2014	Secondary or high school graduation certificate or equivalent or less	55	31	4	4	5	0	0	86	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	44	4	5	0	0	2	91	5	38
2014	Bachelor's degree	49	33	10	6	2	0	0	82	8	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	35	6	13	0	2	0	81	13	38
2011	Secondary or high school graduation certificate or equivalent or less	48	14	24	11	3	0	0	62	14	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	33	14	7	2	0	0	77	10	33
2011	Bachelor's degree	38	35	16	11	0	0	0	73	11	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	28	17	2	4	0	0	77	6	41

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	44	14	0	5	0	81	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	35	6	0	6	0	88	6	33
2017	Bachelor's degree	42	45	10	3	0	0	87	3	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	18	3	6	4	4	87	10	36

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	33	5	4	10	0	81	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	18	3	3	0	0	94	3	33
2017	Bachelor's degree	68	30	0	0	2	0	98	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	23	0	3	0	0	97	3	36
2014	Secondary or high school graduation certificate or equivalent or less	52	44	0	4	0	0	96	4	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	27	5	0	0	0	95	0	38
2014	Bachelor's degree	70	28	2	0	0	0	98	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	19	0	0	0	0	100	0	38
2011	Secondary or high school graduation certificate or equivalent or less	51	40	9	0	0	0	91	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	11	8	0	0	81	8	33
2011	Bachelor's degree	69	25	5	0	0	0	95	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	21	0	8	0	0	92	8	41
2008	Secondary or high school graduation certificate or equivalent or less	59	33	4	0	0	4	96	0	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	9	0	3	3	88	3	35
2008	Bachelor's degree	61	26	4	9	0	0	87	9	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	9	3	3	0	0	94	3	32

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	32	8	4	15	0	73	19	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	24	12	3	0	0	85	3	33
2017	Bachelor's degree	52	32	13	0	2	0	84	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	22	3	10	0	4	87	10	36

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	14	4	0	5	91	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	20	3	4	0	93	4	33
2017	Bachelor's degree	53	38	7	2	0	91	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	18	9	0	0	91	0	36
2014	Secondary or high school graduation certificate or equivalent or less	77	23	0	0	0	100	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	14	5	0	2	93	2	38
2014	Bachelor's degree	89	11	0	0	0	100	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	90	8	2	0	0	98	0	38
2011	Secondary or high school graduation certificate or equivalent or less	70	23	7	0	0	93	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	10	9	0	0	91	0	32
2011	Bachelor's degree	66	26	8	0	0	92	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	11	2	8	0	91	8	40

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	39	0	5	5	0	0	90	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	30	12	0	3	0	0	86	3	32
2017	Bachelor's degree	41	48	6	2	0	0	2	91	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	28	9	6	4	4	0	81	9	36
2014	Secondary or high school graduation certificate or equivalent or less	50	36	9	5	0	0	0	86	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	44	4	5	0	0	0	91	5	38
2014	Bachelor's degree	43	31	13	5	0	0	8	80	6	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	29	8	6	13	0	0	72	20	38
2011	Secondary or high school graduation certificate or equivalent or less	51	30	7	13	0	0	0	80	13	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	29	9	8	5	0	0	78	13	32
2011	Bachelor's degree	37	33	5	22	2	0	0	70	25	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	9	15	0	0	0	76	15	41

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	35	9	0	10	0	81	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	42	3	3	3	0	90	6	31
2017	Bachelor's degree	41	35	19	2	2	0	76	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	26	8	11	7	4	73	19	36
2014	Secondary or high school graduation certificate or equivalent or less	69	22	9	0	0	0	91	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	39	6	0	2	0	92	2	38
2014	Bachelor's degree	55	21	19	5	0	0	76	5	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	28	3	8	13	0	76	22	38

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	22	5	0	10	0	0	85	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	18	3	6	0	0	0	91	6	32
2017	Bachelor's degree	64	31	2	0	0	4	0	98	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	32	8	4	0	4	0	88	4	36
2014	Secondary or high school graduation certificate or equivalent or less	64	27	9	0	0	0	0	91	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	46	4	0	2	0	0	94	2	38
2014	Bachelor's degree	65	26	3	5	0	0	0	92	5	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	26	4	4	0	0	0	92	4	38
2011	Secondary or high school graduation certificate or equivalent or less	40	57	0	4	0	0	0	96	4	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	36	7	2	2	0	0	88	5	33
2011	Bachelor's degree	50	37	5	0	2	0	5	92	3	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	21	8	0	0	0	0	92	0	41

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	22	9	0	5	0	86	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	18	3	0	3	3	94	3	32
2017	Bachelor's degree	56	36	5	3	0	0	92	3	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	21	6	4	0	4	90	4	36
2014	Secondary or high school graduation certificate or equivalent or less	64	31	5	0	0	0	95	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	22	0	0	2	0	98	2	38
2014	Bachelor's degree	68	26	4	0	3	0	93	3	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	23	2	2	0	0	96	2	38
2011	Secondary or high school graduation certificate or equivalent or less	40	46	3	11	0	0	86	11	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	22	11	0	5	0	84	5	33
2011	Bachelor's degree	54	39	2	5	0	0	93	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	19	0	15	0	0	85	15	41
2008	Secondary or high school graduation certificate or equivalent or less	52	41	4	0	0	4	96	0	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	40	6	3	3	0	89	6	35
2008	Bachelor's degree	52	35	13	0	0	0	87	0	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	13	9	0	3	0	88	3	32

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	34	10	4	5	0	0	81	9	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	39	16	3	2	0	0	79	5	33
2017	Bachelor's degree	61	26	3	8	0	0	2	89	8	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	32	12	7	7	0	4	73	14	36
2014	Secondary or high school graduation certificate or equivalent or less	42	54	0	4	0	0	0	96	4	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	41	14	0	0	0	0	86	0	38
2014	Bachelor's degree	59	36	5	0	0	0	0	95	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	32	3	0	6	0	2	91	6	38
2011	Secondary or high school graduation certificate or equivalent or less	57	22	14	3	3	0	0	79	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	7	7	2	0	0	83	10	33
2011	Bachelor's degree	49	42	10	0	0	0	0	90	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	8	2	0	0	7	90	2	41
2008	Secondary or high school graduation certificate or equivalent or less	26	44	19	7	0	4	0	73	8	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	26	20	6	9	0	0	66	14	35
2008	Bachelor's degree	65	26	9	0	0	0	0	91	0	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	38	16	0	6	0	0	78	6	32

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	24	28	5	20	0	9	28	41	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	15	32	9	23	0	12	36	28	32
2017	Bachelor's degree	9	23	30	12	25	0	0	38	32	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	13	25	40	15	4	0	57	17	36
2014	Secondary or high school graduation certificate or equivalent or less	0	9	52	24	15	0	0	39	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	28	23	26	18	0	0	45	32	37
2014	Bachelor's degree	3	5	38	32	21	0	0	53	9	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13	19	24	39	0	5	66	14	38
2011	Secondary or high school graduation certificate or equivalent or less	0	39	35	18	9	0	0	26	39	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	13	21	27	22	0	9	54	22	32
2011	Bachelor's degree	0	16	20	38	16	0	10	60	17	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	7	39	16	23	5	10	46	8	41
2008	Secondary or high school graduation certificate or equivalent or less	4	35	35	15	8	4	0	24	40	26
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	31	29	20	11	0	0	31	40	35
2008	Bachelor's degree	4	17	30	26	22	0	0	48	22	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	6	19	28	44	0	0	72	9	32

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	8	14	25	36	0	8	67	18	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	6	19	15	44	0	15	70	7	32
2017	Bachelor's degree	2	6	2	27	61	2	0	90	8	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	8	40	48	4	0	91	0	36
2014	Secondary or high school graduation certificate or equivalent or less	6	4	17	27	46	0	0	73	10	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	5	5	35	37	3	13	86	8	36
2014	Bachelor's degree	0	5	7	30	46	2	8	86	6	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	9	28	54	0	8	90	0	38
2011	Secondary or high school graduation certificate or equivalent or less	0	0	34	21	38	0	7	63	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	13	11	34	31	0	7	70	19	33
2011	Bachelor's degree	2	2	10	18	57	2	8	84	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	2	7	31	45	5	10	89	2	41
2008	Secondary or high school graduation certificate or equivalent or less	0	8	23	38	19	4	8	65	9	26
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	9	15	32	26	3	9	67	17	34
2008	Bachelor's degree	0	13	26	22	35	0	4	59	14	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	6	22	72	0	0	94	0	32

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	13	23	8	27	7	5	40	34	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12	33	15	19	0	21	43	15	32
2017	Bachelor's degree	3	20	26	21	30	0	0	51	23	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	3	26	36	29	0	4	67	7	36
2014	Secondary or high school graduation certificate or equivalent or less	4	17	5	31	37	0	6	72	23	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	12	37	15	24	5	2	42	18	36
2014	Bachelor's degree	0	13	31	18	30	0	8	52	14	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	8	36	48	0	8	91	0	38
2011	Secondary or high school graduation certificate or equivalent or less	9	22	23	24	10	5	7	39	35	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	15	33	13	20	5	8	39	23	33
2011	Bachelor's degree	0	5	8	50	25	2	10	86	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	0	18	20	41	0	15	73	6	41
2008	Secondary or high school graduation certificate or equivalent or less	0	8	35	31	12	12	4	50	9	26
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	14	34	23	14	6	3	41	22	35
2008	Bachelor's degree	0	9	13	30	39	0	9	76	10	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	0	19	22	53	0	3	77	3	32

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	9	24	21	31	5	5	58	15	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	3	31	18	33	0	13	58	7	31
2017	Bachelor's degree	0	2	23	22	54	0	0	75	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	4	25	38	28	4	2	70	4	35
2014	Secondary or high school graduation certificate or equivalent or less	4	0	12	45	39	0	0	84	4	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	7	19	22	38	0	5	63	17	37
2014	Bachelor's degree	0	3	16	25	53	0	3	81	3	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	4	14	46	31	0	5	81	4	38
2011	Secondary or high school graduation certificate or equivalent or less	6	20	29	17	22	0	7	41	27	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12	25	36	13	5	8	57	14	33
2011	Bachelor's degree	0	2	13	29	43	0	13	82	3	29
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	24	46	20	0	10	73	0	40
2008	Secondary or high school graduation certificate or equivalent or less	0	19	38	23	8	4	8	35	22	26
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	14	34	20	23	0	3	44	21	35
2008	Bachelor's degree	0	13	26	22	35	0	4	59	14	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	6	31	19	41	0	0	59	9	32

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	13	21	12	32	4	5	48	29	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	17	22	26	23	0	6	51	25	33
2017	Bachelor's degree	0	2	20	24	45	3	7	76	2	33
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	4	27	33	33	4	0	68	4	36
2014	Secondary or high school graduation certificate or equivalent or less	4	11	4	41	39	0	0	80	16	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	11	26	13	37	0	5	53	19	36
2014	Bachelor's degree	6	7	22	15	42	3	5	62	14	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10	17	40	28	0	4	71	11	38
2011	Secondary or high school graduation certificate or equivalent or less	3	21	24	3	34	0	15	44	29	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	12	31	23	21	0	8	48	18	33
2011	Bachelor's degree	2	5	24	27	29	0	13	64	8	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	4	29	34	23	0	10	63	5	41
2008	Secondary or high school graduation certificate or equivalent or less	4	19	31	23	12	4	8	39	26	26
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	17	23	23	23	3	6	50	25	35
2008	Bachelor's degree	4	13	9	35	30	4	4	71	19	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	3	28	9	53	0	3	65	6	32

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	13	13	10	45	4	0	58	29	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	9	33	6	32	0	17	46	14	32
2017	Bachelor's degree	2	4	16	21	54	2	0	77	7	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	5	16	31	37	6	4	76	6	36
2014	Secondary or high school graduation certificate or equivalent or less	0	9	12	29	50	0	0	79	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	9	13	18	41	0	10	66	19	38
2014	Bachelor's degree	3	8	2	26	49	3	8	84	13	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	14	41	37	4	5	85	0	38
2011	Secondary or high school graduation certificate or equivalent or less	12	7	7	31	23	5	15	67	24	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	7	20	28	37	0	7	70	8	33
2011	Bachelor's degree	0	5	13	31	39	0	13	80	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	4	10	36	40	0	10	85	4	41
2008	Secondary or high school graduation certificate or equivalent or less	16	8	20	32	8	8	8	48	29	25
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	11	34	14	20	9	9	41	17	35
2008	Bachelor's degree	4	13	35	17	26	0	4	45	18	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	9	13	9	63	0	3	74	13	32

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	18	14	17	32	4	3	52	33	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12	30	9	25	5	18	44	16	32
2017	Bachelor's degree	7	15	20	16	36	3	4	55	24	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	7	21	31	34	4	0	68	10	36
2014	Secondary or high school graduation certificate or equivalent or less	0	4	13	49	20	11	3	79	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	13	27	22	33	0	5	58	13	36
2014	Bachelor's degree	0	14	21	26	30	0	8	62	15	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	4	15	43	32	4	3	80	4	38

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	23	0	0	5	0	0	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	18	0	0	0	0	0	100	0	33
2017	Bachelor's degree	71	26	0	0	0	0	2	100	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	24	0	13	0	0	0	87	13	36
2014	Secondary or high school graduation certificate or equivalent or less	73	23	4	0	0	0	0	96	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	86	11	0	0	0	0	3	100	0	38
2014	Bachelor's degree	77	13	0	3	2	0	5	94	6	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	4	0	0	0	0	9	100	0	38
2011	Secondary or high school graduation certificate or equivalent or less	69	14	8	9	0	0	0	83	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	18	13	5	0	0	0	83	5	33
2011	Bachelor's degree	59	26	0	16	0	0	0	84	16	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	18	16	2	2	0	0	80	4	41
2008	Secondary or high school graduation certificate or equivalent or less	70	15	7	0	4	4	0	88	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	23	6	6	0	0	0	89	6	35
2008	Bachelor's degree	52	17	13	9	9	0	0	70	17	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	13	6	10	0	0	0	84	10	31

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	34	0	9	10	0	0	81	19	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	22	14	8	10	3	0	68	18	33
2017	Bachelor's degree	26	36	14	6	2	9	8	74	10	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	27	9	9	6	4	6	73	17	36
2014	Secondary or high school graduation certificate or equivalent or less	51	28	8	14	0	0	0	79	14	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	8	2	5	4	5	84	8	38
2014	Bachelor's degree	45	31	5	11	2	2	3	81	14	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	25	17	4	4	5	8	72	8	37

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	27	5	5	5	0	85	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	15	9	15	4	0	72	19	33
2017	Bachelor's degree	62	32	2	2	2	0	94	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	18	9	6	3	4	81	9	36
2014	Secondary or high school graduation certificate or equivalent or less	56	27	12	0	5	0	83	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	25	2	5	2	0	90	8	38
2014	Bachelor's degree	60	16	11	8	5	0	76	13	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	18	4	6	4	0	86	10	38

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	24	18	5	5	0	0	72	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	39	12	7	3	0	0	79	9	33
2017	Bachelor's degree	67	20	7	0	2	4	0	90	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	27	0	6	0	3	0	94	6	36
2014	Secondary or high school graduation certificate or equivalent or less	43	52	5	0	0	0	0	95	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	32	13	7	0	2	0	80	7	38
2014	Bachelor's degree	60	18	5	10	3	0	2	81	14	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	24	7	0	0	0	2	93	0	38
2011	Secondary or high school graduation certificate or equivalent or less	61	29	7	0	0	0	3	93	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	48	8	5	2	0	0	85	7	33
2011	Bachelor's degree	51	16	23	8	2	0	0	66	11	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	31	15	2	0	0	0	83	2	41
2008	Secondary or high school graduation certificate or equivalent or less	33	41	7	11	0	7	0	80	12	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	6	9	11	3	0	74	21	35
2008	Bachelor's degree	43	48	4	4	0	0	0	91	4	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	23	0	3	3	0	3	93	7	31

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	25	9	0	10	5	0	80	11	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	25	9	9	3	15	0	76	14	33
2017	Bachelor's degree	33	54	2	0	2	8	0	96	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	22	9	0	6	7	0	84	6	35
2014	Secondary or high school graduation certificate or equivalent or less	43	49	0	5	0	3	0	95	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	4	4	2	2	0	89	7	38
2014	Bachelor's degree	57	18	5	10	0	7	2	83	11	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	12	7	0	0	0	2	93	0	38
2011	Secondary or high school graduation certificate or equivalent or less	45	16	20	9	0	11	0	68	10	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	2	5	7	10	0	84	13	33
2011	Bachelor's degree	58	26	8	2	6	0	0	84	8	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	7	9	2	0	0	2	89	2	41
2008	Secondary or high school graduation certificate or equivalent or less	41	26	7	4	11	11	0	75	17	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	34	11	0	14	6	0	73	15	35
2008	Bachelor's degree	52	30	13	4	0	0	0	83	4	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	6	3	3	6	16	0	85	12	31

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	38	13	0	10	0	3	77	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	17	25	3	9	15	0	56	14	33
2017	Bachelor's degree	17	50	2	4	6	19	2	85	13	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	18	9	6	9	26	8	63	23	35
2014	Secondary or high school graduation certificate or equivalent or less	19	31	12	19	0	12	6	62	23	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	26	21	14	4	5	2	58	20	38
2014	Bachelor's degree	24	10	24	15	8	14	5	42	28	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	23	9	10	6	25	5	65	23	38

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	15	0	0	5	0	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	16	6	8	3	4	82	12	33
2017	Bachelor's degree	68	22	2	6	2	0	90	8	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	20	3	7	0	0	91	7	35
2014	Secondary or high school graduation certificate or equivalent or less	53	38	9	0	0	0	91	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	44	2	2	0	0	96	2	38
2014	Bachelor's degree	65	27	8	0	0	0	92	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	20	2	7	0	0	91	7	38

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	8	12	5	5	0	5	77	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	27	15	3	0	0	0	82	3	33
2017	Bachelor's degree	46	35	8	9	2	0	0	81	11	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	34	8	7	4	4	0	81	11	36
2014	Secondary or high school graduation certificate or equivalent or less	56	30	9	0	4	0	0	86	4	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	25	4	0	2	0	0	94	2	38
2014	Bachelor's degree	56	39	0	3	2	0	0	95	5	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	2	7	8	2	0	83	16	38
2011	Secondary or high school graduation certificate or equivalent or less	44	46	4	7	0	0	0	89	7	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	34	10	5	5	0	0	80	10	33
2011	Bachelor's degree	27	53	13	5	2	0	0	80	8	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	27	2	23	5	0	2	69	29	41
2008	Secondary or high school graduation certificate or equivalent or less	41	26	4	19	4	4	4	72	24	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	31	9	14	3	0	0	74	17	35
2008	Bachelor's degree	43	26	13	9	9	0	0	70	17	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	26	6	16	13	0	0	65	29	31

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	25	0	5	5	0	0	90	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	35	3	3	0	7	0	93	3	33
2017	Bachelor's degree	60	30	6	2	2	0	0	90	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	19	6	9	0	4	0	84	9	36
2014	Secondary or high school graduation certificate or equivalent or less	61	21	14	4	0	0	0	82	4	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	34	4	0	2	0	0	93	2	38
2014	Bachelor's degree	66	21	8	3	2	0	0	87	5	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	26	0	4	4	0	0	93	7	38
2011	Secondary or high school graduation certificate or equivalent or less	52	26	13	6	0	4	0	81	6	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	10	10	2	0	0	78	13	33
2011	Bachelor's degree	58	24	10	5	2	0	0	82	8	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	24	2	5	0	2	0	92	5	41
2008	Secondary or high school graduation certificate or equivalent or less	44	30	11	11	0	4	0	77	12	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	31	3	6	9	0	3	82	15	35
2008	Bachelor's degree	61	17	13	4	4	0	0	78	9	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	16	3	3	3	0	0	90	6	31

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	29	4	0	5	0	0	91	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	29	3	0	3	9	0	94	3	33
2017	Bachelor's degree	53	32	6	4	2	3	0	87	7	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	0	16	0	4	0	83	17	36
2014	Secondary or high school graduation certificate or equivalent or less	61	21	14	0	4	0	0	82	4	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	32	4	0	2	0	0	94	2	38
2014	Bachelor's degree	66	26	0	6	2	0	0	92	8	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	27	0	6	7	0	3	86	14	38
2011	Secondary or high school graduation certificate or equivalent or less	57	22	21	0	0	0	0	79	0	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	25	14	13	2	0	0	71	15	33
2011	Bachelor's degree	59	18	13	8	2	0	0	77	10	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	51	0	0	0	0	0	100	0	41
2008	Secondary or high school graduation certificate or equivalent or less	44	19	15	15	4	4	0	65	19	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	26	3	6	6	0	0	86	11	35
2008	Bachelor's degree	52	22	13	9	4	0	0	74	13	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	13	3	13	3	0	0	81	16	31

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	91	4	0	5	0	0	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	93	7	0	0	0	0	100	0	32
2017	Bachelor's degree	96	4	0	0	0	0	100	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	87	10	4	0	0	0	96	0	36
2014	Secondary or high school graduation certificate or equivalent or less	87	9	4	0	0	0	96	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	91	9	0	0	0	0	100	0	38
2014	Bachelor's degree	85	8	5	0	2	0	92	2	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	96	4	0	0	0	0	100	0	38
2011	Secondary or high school graduation certificate or equivalent or less	75	0	8	17	0	0	75	17	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	2	5	5	0	0	89	5	33
2011	Bachelor's degree	76	11	2	5	5	0	87	11	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	17	2	0	0	0	98	0	41
2008	Secondary or high school graduation certificate or equivalent or less	85	4	4	4	0	4	92	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	11	3	3	3	0	91	6	35
2008	Bachelor's degree	74	22	4	0	0	0	96	0	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	90	6	0	3	0	0	97	3	31

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	23	9	0	5	0	9	85	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	14	3	4	0	0	3	93	4	33
2017	Bachelor's degree	67	11	6	4	0	2	10	89	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	25	4	0	4	4	6	92	4	36
2014	Secondary or high school graduation certificate or equivalent or less	64	10	9	9	0	0	8	80	10	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	17	4	0	4	2	9	90	5	38
2014	Bachelor's degree	60	13	8	5	5	0	8	80	11	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	11	2	8	7	0	5	82	16	38
2011	Secondary or high school graduation certificate or equivalent or less	52	7	18	10	5	0	7	63	17	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	21	7	6	7	8	6	76	16	32
2011	Bachelor's degree	51	34	5	2	0	0	8	92	3	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	22	5	7	4	2	0	83	11	41

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	75	17	4	0	5	0	91	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	14	3	4	3	0	90	7	33
2017	Bachelor's degree	72	15	5	2	2	4	90	5	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	13	3	4	4	4	90	7	36

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	18	4	0	5	4	91	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	25	12	0	0	0	88	0	33
2017	Bachelor's degree	73	17	4	4	2	0	90	6	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	19	0	7	0	0	93	7	36

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	18	8	0	5	0	87	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	22	11	3	4	0	82	7	33
2017	Bachelor's degree	58	29	7	4	2	0	87	6	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	25	3	4	4	4	90	7	36
2014	Secondary or high school graduation certificate or equivalent or less	73	13	4	9	0	0	86	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	21	4	0	2	0	94	2	38
2014	Bachelor's degree	77	10	8	0	5	0	87	5	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	17	0	10	4	2	86	14	38

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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	42	0	0	15	4	4	84	16	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	24	10	9	0	0	3	80	9	33
2017	Bachelor's degree	68	24	2	2	2	2	0	93	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	20	0	13	0	6	0	86	14	36
2014	Secondary or high school graduation certificate or equivalent or less	57	33	10	0	0	0	0	90	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	45	7	3	2	0	0	88	5	38
2014	Bachelor's degree	55	30	9	2	0	2	0	88	3	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	16	0	4	0	6	0	96	4	38
2011	Secondary or high school graduation certificate or equivalent or less	20	37	29	3	0	11	0	64	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	29	10	11	5	2	0	74	17	33
2011	Bachelor's degree	48	36	13	0	2	0	0	84	2	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	29	4	0	0	11	0	96	0	41

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	29	4	0	15	4	0	81	15	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	27	12	7	3	0	3	78	10	33
2017	Bachelor's degree	65	27	2	6	0	0	0	92	6	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23	3	12	0	3	0	85	12	36
2014	Secondary or high school graduation certificate or equivalent or less	53	26	22	0	0	0	0	78	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	11	5	2	0	0	82	7	38
2014	Bachelor's degree	57	35	5	2	0	0	0	93	2	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	26	4	6	0	0	0	91	6	38
2011	Secondary or high school graduation certificate or equivalent or less	16	45	24	16	0	0	0	60	16	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	22	22	10	7	0	0	61	17	33
2011	Bachelor's degree	45	42	13	0	0	0	0	87	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	43	4	5	0	0	0	91	5	41
2008	Secondary or high school graduation certificate or equivalent or less	26	33	19	7	7	7	0	64	16	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	34	9	3	17	0	0	71	20	35
2008	Bachelor's degree	39	43	4	4	9	0	0	83	13	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	19	10	0	6	0	0	84	6	31

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	25	8	0	15	4	0	76	15	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	19	20	9	3	12	3	63	14	33
2017	Bachelor's degree	54	25	8	4	0	8	0	87	5	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	31	6	8	4	7	0	81	13	36
2014	Secondary or high school graduation certificate or equivalent or less	44	30	18	5	0	3	0	76	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	48	13	5	4	0	0	78	9	38
2014	Bachelor's degree	48	38	11	2	0	0	0	86	2	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	36	4	2	0	4	0	94	2	38
2011	Secondary or high school graduation certificate or equivalent or less	7	50	20	7	13	3	0	59	20	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	10	16	2	10	0	69	21	33
2011	Bachelor's degree	23	59	10	0	0	8	0	89	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	46	7	4	0	8	0	89	4	41
2008	Secondary or high school graduation certificate or equivalent or less	15	56	11	7	4	7	0	76	12	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	43	11	9	9	3	0	71	18	35
2008	Bachelor's degree	30	30	30	9	0	0	0	61	9	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	32	13	6	3	3	0	77	10	31

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	34	4	8	15	0	0	73	23	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	21	23	3	3	14	3	65	7	33
2017	Bachelor's degree	51	24	7	9	0	9	0	82	10	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	11	12	9	6	0	0	73	16	36
2014	Secondary or high school graduation certificate or equivalent or less	44	39	12	5	0	0	0	83	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	37	15	0	5	12	0	77	6	38
2014	Bachelor's degree	50	23	11	2	2	6	5	82	6	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	24	6	4	0	0	0	90	4	38
2011	Secondary or high school graduation certificate or equivalent or less	17	52	11	11	5	3	0	72	17	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	32	13	13	2	15	0	67	18	33
2011	Bachelor's degree	38	34	10	10	0	8	0	78	11	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	37	10	5	0	0	0	84	5	41
2008	Secondary or high school graduation certificate or equivalent or less	15	48	15	11	4	7	0	68	16	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	17	9	11	0	0	63	20	35
2008	Bachelor's degree	35	48	4	4	9	0	0	83	13	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	23	6	6	6	10	0	79	14	31

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	37	4	5	10	4	0	81	15	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	35	6	7	6	6	3	79	14	33
2017	Bachelor's degree	57	32	2	4	0	4	0	93	5	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	32	11	13	0	4	0	75	13	36
2014	Secondary or high school graduation certificate or equivalent or less	36	46	18	0	0	0	0	82	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	51	15	2	2	0	0	81	4	38
2014	Bachelor's degree	58	29	11	2	0	0	0	87	2	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	33	14	8	0	0	0	78	8	38
2011	Secondary or high school graduation certificate or equivalent or less	18	45	18	11	9	0	0	62	20	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	41	13	16	2	0	0	69	19	33
2011	Bachelor's degree	32	37	13	8	0	11	0	77	9	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	51	7	2	7	0	0	84	9	41
2008	Secondary or high school graduation certificate or equivalent or less	7	52	15	19	4	4	0	62	23	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	51	11	9	6	0	0	74	14	35
2008	Bachelor's degree	39	26	17	17	0	0	0	65	17	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	10	13	0	0	0	77	13	31

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	33	13	0	5	0	0	82	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	20	9	10	3	3	0	78	13	33
2017	Bachelor's degree	61	29	7	2	0	0	0	91	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	26	0	6	0	0	0	94	6	36
2014	Secondary or high school graduation certificate or equivalent or less	49	28	23	0	0	0	0	77	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	37	11	2	2	0	2	84	4	38
2014	Bachelor's degree	72	21	7	0	0	0	0	93	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	30	5	0	4	0	0	91	4	38
2011	Secondary or high school graduation certificate or equivalent or less	37	60	0	0	3	0	0	97	3	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	33	10	10	5	2	4	73	16	33
2011	Bachelor's degree	35	44	11	10	0	0	0	79	10	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	37	0	0	0	10	0	100	0	41

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	39	0	0	5	0	0	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	27	16	0	0	0	0	84	0	33
2017	Bachelor's degree	71	23	6	0	0	0	0	94	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	15	0	3	0	0	0	97	3	36
2014	Secondary or high school graduation certificate or equivalent or less	71	25	4	0	0	0	0	96	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	32	4	0	0	2	2	95	0	38
2014	Bachelor's degree	72	26	2	0	0	0	0	98	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	91	9	0	0	0	0	0	100	0	38
2011	Secondary or high school graduation certificate or equivalent or less	75	18	3	3	0	0	0	93	3	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	37	13	5	0	2	0	82	5	33
2011	Bachelor's degree	52	40	0	0	0	8	0	100	0	29
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	17	2	5	0	0	0	92	5	41

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	20	4	14	5	4	0	76	19	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	14	9	14	3	9	3	71	19	33
2017	Bachelor's degree	47	40	0	8	2	3	0	90	10	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	28	16	0	3	0	0	82	3	36
2014	Secondary or high school graduation certificate or equivalent or less	47	26	12	9	0	0	6	77	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	31	8	14	2	2	2	75	17	38
2014	Bachelor's degree	55	28	6	3	2	5	0	88	6	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	28	0	0	0	0	0	100	0	38
2011	Secondary or high school graduation certificate or equivalent or less	46	19	17	14	0	0	3	68	15	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	29	17	0	5	7	2	76	5	33
2011	Bachelor's degree	44	40	16	0	0	0	0	84	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	26	4	12	5	4	0	78	18	41
2008	Secondary or high school graduation certificate or equivalent or less	26	44	19	0	4	7	0	76	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	40	6	3	9	3	3	82	12	35
2008	Bachelor's degree	39	39	4	17	0	0	0	78	17	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	10	10	13	3	0	3	73	17	31

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	25	25	0	5	12	4	64	6	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	26	22	3	5	15	3	63	10	33
2017	Bachelor's degree	43	16	10	14	0	7	10	71	17	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	34	11	10	0	0	0	79	10	36
2014	Secondary or high school graduation certificate or equivalent or less	33	18	33	4	0	6	6	58	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	17	2	9	9	5	68	13	38
2014	Bachelor's degree	41	25	8	16	0	11	0	73	18	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	23	10	0	5	6	0	85	5	38
2011	Secondary or high school graduation certificate or equivalent or less	24	37	25	11	0	3	0	63	11	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	28	11	17	10	2	8	58	30	33
2011	Bachelor's degree	36	25	16	8	2	13	0	70	12	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	33	16	7	4	16	2	67	13	41

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	17	28	5	18	4	0	48	23	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	28	14	12	3	17	6	63	19	33
2017	Bachelor's degree	34	25	9	10	4	13	6	71	17	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	28	10	3	9	8	0	76	13	36
2014	Secondary or high school graduation certificate or equivalent or less	28	27	25	9	5	0	6	59	15	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	26	17	7	7	16	2	64	16	38
2014	Bachelor's degree	33	30	8	11	10	5	3	69	23	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	19	9	6	4	12	7	77	12	38
2011	Secondary or high school graduation certificate or equivalent or less	12	27	13	27	3	10	7	48	36	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	27	12	6	12	13	2	65	21	33
2011	Bachelor's degree	32	14	20	18	0	8	8	55	21	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	11	18	9	2	15	8	62	15	41

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	27	4	4	5	0	0	87	9	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	15	0	0	0	0	0	100	0	33
2017	Bachelor's degree	70	24	0	4	0	0	2	96	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	9	4	6	0	0	3	90	7	36
2014	Secondary or high school graduation certificate or equivalent or less	52	33	4	4	0	0	6	91	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	16	2	2	0	0	3	96	2	38
2014	Bachelor's degree	73	15	0	3	2	3	3	94	6	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	2	0	8	0	4	6	91	9	38

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	14	0	5	5	0	0	90	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	28	0	0	0	0	3	100	0	33
2017	Bachelor's degree	84	8	3	0	0	0	6	97	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	23	0	0	0	0	0	100	0	36
2014	Secondary or high school graduation certificate or equivalent or less	65	30	4	0	0	0	0	96	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	7	0	4	0	2	2	95	5	38
2014	Bachelor's degree	78	8	0	0	2	11	0	97	3	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	92	5	0	4	0	0	0	96	4	38
2011	Secondary or high school graduation certificate or equivalent or less	79	21	0	0	0	0	0	100	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	10	8	0	0	2	2	92	0	33
2011	Bachelor's degree	61	29	2	0	0	0	8	97	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	16	0	2	0	0	4	98	2	41
2008	Secondary or high school graduation certificate or equivalent or less	74	15	4	4	0	4	0	92	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	11	3	3	3	3	0	91	6	35
2008	Bachelor's degree	74	13	13	0	0	0	0	87	0	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	3	3	9	0	0	3	87	10	32

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	29	9	0	10	0	0	81	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	13	21	0	3	0	4	76	3	33
2017	Bachelor's degree	42	38	3	9	0	8	0	87	10	33
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	27	3	15	0	6	0	81	16	36
2014	Secondary or high school graduation certificate or equivalent or less	49	33	4	14	0	0	0	82	14	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	30	4	2	8	4	0	84	11	38
2014	Bachelor's degree	45	29	13	5	5	3	0	76	10	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	33	4	7	0	6	2	88	8	38
2011	Secondary or high school graduation certificate or equivalent or less	45	21	23	3	0	0	7	72	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	28	19	7	0	2	2	73	8	33
2011	Bachelor's degree	27	35	10	8	4	11	5	74	14	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	9	2	7	0	5	81	9	41
2008	Secondary or high school graduation certificate or equivalent or less	33	41	4	7	7	7	0	80	16	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	43	6	0	9	6	0	85	9	35
2008	Bachelor's degree	30	43	13	9	4	0	0	74	13	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	19	6	3	13	3	0	77	17	31

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	19	23	13	10	5	9	47	26	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	28	14	15	9	10	9	54	29	33
2017	Bachelor's degree	16	24	4	29	8	6	13	49	46	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	17	5	11	21	0	14	57	38	36
2014	Secondary or high school graduation certificate or equivalent or less	26	24	25	13	4	3	5	54	19	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	20	26	9	16	0	5	46	27	38
2014	Bachelor's degree	27	26	15	2	18	6	5	60	23	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	25	8	16	19	0	11	50	40	38
2011	Secondary or high school graduation certificate or equivalent or less	9	24	9	24	19	4	11	39	51	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	5	17	24	14	0	16	34	46	33
2011	Bachelor's degree	20	12	15	15	11	0	26	44	36	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	13	4	23	15	2	15	50	46	41
2008	Secondary or high school graduation certificate or equivalent or less	7	26	26	7	19	7	7	39	30	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	29	17	17	14	9	6	43	37	35
2008	Bachelor's degree	17	17	22	9	22	4	9	40	35	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	13	13	13	27	3	17	33	50	30

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	33	8	0	10	5	81	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	22	6	3	5	67	9	33
2017	Bachelor's degree	31	43	17	5	4	0	74	9	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	15	9	21	4	6	64	26	36

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	38	12	0	5	4	0	82	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	6	0	0	13	0	93	0	33
2017	Bachelor's degree	66	22	6	0	0	6	0	94	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	23	5	10	0	9	0	83	11	36
2014	Secondary or high school graduation certificate or equivalent or less	48	35	17	0	0	0	0	83	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	22	4	4	0	4	0	91	5	38
2014	Bachelor's degree	71	17	3	3	2	0	3	91	6	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	8	3	3	0	4	0	94	3	38

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	42	5	0	5	0	90	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	26	7	0	0	0	93	0	33
2017	Bachelor's degree	57	32	8	4	0	0	88	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	25	2	6	0	4	91	7	36
2014	Secondary or high school graduation certificate or equivalent or less	53	30	17	0	0	0	83	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	36	4	2	0	2	93	2	38
2014	Bachelor's degree	76	19	3	2	0	0	95	2	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	12	4	0	0	6	96	0	38
2011	Secondary or high school graduation certificate or equivalent or less	46	29	0	18	0	7	81	19	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	47	12	0	2	0	86	2	33
2011	Bachelor's degree	57	22	5	8	0	8	86	8	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	29	4	0	0	5	96	0	41

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	37	0	0	5	0	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	20	3	0	0	0	97	0	33
2017	Bachelor's degree	75	19	6	0	0	0	94	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	13	10	0	0	0	90	0	36
2014	Secondary or high school graduation certificate or equivalent or less	53	42	0	5	0	0	95	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	26	2	0	2	0	96	2	38
2014	Bachelor's degree	82	13	3	2	0	0	95	2	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	16	0	0	0	0	100	0	38
2011	Secondary or high school graduation certificate or equivalent or less	59	34	0	7	0	0	93	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	27	10	2	2	0	86	5	33
2011	Bachelor's degree	69	23	5	2	0	0	92	2	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	16	2	0	0	0	98	0	41
2008	Secondary or high school graduation certificate or equivalent or less	37	48	7	4	0	4	88	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	3	3	6	0	89	9	35
2008	Bachelor's degree	52	35	4	0	9	0	87	9	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	16	3	6	0	0	90	6	31

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	20	8	5	5	0	82	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	12	10	0	0	0	90	0	33
2017	Bachelor's degree	69	29	2	0	0	0	98	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	15	12	4	0	4	84	4	36
2014	Secondary or high school graduation certificate or equivalent or less	86	9	0	5	0	0	95	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	23	2	0	2	0	96	2	38
2014	Bachelor's degree	76	11	8	2	2	0	87	5	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	22	2	0	0	0	98	0	38
2011	Secondary or high school graduation certificate or equivalent or less	54	35	3	7	0	0	89	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	20	5	10	5	0	80	15	32
2011	Bachelor's degree	71	21	5	0	2	0	92	2	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	24	7	2	0	0	91	2	41

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	24	4	5	5	0	86	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	14	10	3	0	0	87	3	33
2017	Bachelor's degree	72	28	0	0	0	0	100	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	8	13	4	0	0	84	4	36
2014	Secondary or high school graduation certificate or equivalent or less	79	15	0	5	0	0	95	5	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	23	2	0	2	0	96	2	38
2014	Bachelor's degree	76	8	8	5	2	0	84	8	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	21	3	0	0	0	97	0	38
2011	Secondary or high school graduation certificate or equivalent or less	46	43	3	7	0	0	89	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	28	10	6	7	0	77	13	32
2011	Bachelor's degree	63	24	11	0	2	0	87	2	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	17	7	7	0	0	86	7	41
2008	Secondary or high school graduation certificate or equivalent or less	41	48	4	4	0	4	92	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	20	11	9	3	0	77	11	35
2008	Bachelor's degree	43	39	13	0	4	0	83	4	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	10	6	3	3	0	87	6	31

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	6	24	0	10	0	0	66	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	12	5	6	0	4	0	88	6	33
2017	Bachelor's degree	59	22	8	7	2	2	0	82	9	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	16	6	6	0	0	0	87	6	36
2014	Secondary or high school graduation certificate or equivalent or less	69	6	16	9	0	0	0	74	9	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	20	5	2	2	2	0	90	4	38
2014	Bachelor's degree	73	5	8	9	2	3	0	81	11	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	18	2	6	0	4	0	91	6	38
2011	Secondary or high school graduation certificate or equivalent or less	56	19	18	7	0	0	0	75	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	28	7	5	7	0	0	80	12	32
2011	Bachelor's degree	60	16	13	2	2	5	0	81	5	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	8	11	4	0	5	2	84	4	41
2008	Secondary or high school graduation certificate or equivalent or less	44	26	11	7	4	7	0	76	12	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	17	11	6	9	9	0	72	16	35
2008	Bachelor's degree	35	22	17	13	9	4	0	59	23	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	17	13	3	7	3	3	75	11	30

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	30	34	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	50	38	33
2017	Bachelor's degree	40	46	14	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	42	32	36
2014	Secondary or high school graduation certificate or equivalent or less	29	44	27	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	63	25	38
2014	Bachelor's degree	17	51	32	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	62	19	38
2011	Secondary or high school graduation certificate or equivalent or less	32	44	25	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	70	15	33
2011	Bachelor's degree	40	43	17	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	64	18	41

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Bachelor's degree	9	0	20	6	60	6	11
2011	Bachelor's degree	6	6	41	27	9999	20	11

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	23	15	0	5	20	9	72	7	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	5	12	0	0	28	9	82	0	33
2017	Bachelor's degree	20	10	15	2	0	40	12	64	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	11	6	10	3	39	10	64	25	36
2014	Secondary or high school graduation certificate or equivalent or less	33	16	17	4	0	25	6	69	6	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	17	14	7	2	21	9	68	12	38
2014	Bachelor's degree	23	7	11	5	5	35	14	58	21	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	10	6	0	0	42	16	87	0	38

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	37	13	0	5	0	9	81	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	12	6	3	0	17	3	89	3	33
2017	Bachelor's degree	44	35	2	2	0	17	0	95	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	14	6	13	0	13	0	78	15	36
2014	Secondary or high school graduation certificate or equivalent or less	37	39	4	0	0	14	6	95	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	25	9	4	0	14	2	84	5	38
2014	Bachelor's degree	47	21	5	11	0	13	3	82	13	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	21	7	0	0	21	0	91	0	38
2011	Secondary or high school graduation certificate or equivalent or less	48	37	11	0	0	3	0	88	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	31	5	2	2	13	0	89	5	33
2011	Bachelor's degree	54	31	8	0	2	5	0	89	3	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	34	4	0	0	2	0	96	0	41

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	35	13	0	5	0	12	80	6	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	40	19	5	0	0	0	76	5	33
2017	Bachelor's degree	23	29	6	15	0	7	20	72	20	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	36	3	6	0	0	38	87	9	36
2014	Secondary or high school graduation certificate or equivalent or less	28	52	9	4	0	0	6	85	5	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	46	6	2	0	7	3	91	2	38
2014	Bachelor's degree	22	32	8	17	0	2	18	69	21	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	19	4	5	4	0	33	81	13	38
2011	Secondary or high school graduation certificate or equivalent or less	28	39	18	0	3	0	11	75	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	37	7	15	2	0	13	72	20	33
2011	Bachelor's degree	34	22	10	5	0	0	29	80	7	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	21	8	9	0	2	37	72	15	40
2008	Secondary or high school graduation certificate or equivalent or less	22	56	11	4	0	7	0	84	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	49	11	11	0	6	3	75	13	35
2008	Bachelor's degree	26	43	9	9	0	0	13	80	10	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	35	0	10	3	0	26	83	17	31

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	28	27	5	5	4	16	54	12	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	11	12	0	0	29	21	77	0	32
2017	Bachelor's degree	8	6	10	0	2	41	34	54	6	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	2	15	0	4	21	47	43	11	36
2014	Secondary or high school graduation certificate or equivalent or less	14	16	20	0	4	36	10	54	8	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	17	14	6	2	33	7	63	14	38
2014	Bachelor's degree	10	8	5	13	0	36	28	49	38	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	4	4	4	0	20	51	74	12	38
2011	Secondary or high school graduation certificate or equivalent or less	18	13	15	13	10	23	9	45	34	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	8	23	8	0	20	20	49	13	33
2011	Bachelor's degree	10	14	10	0	2	28	36	67	7	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	6	4	0	2	25	57	66	14	40

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	28	5	0	5	4	12	88	6	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	18	7	0	0	5	3	93	0	33
2017	Bachelor's degree	40	16	7	0	2	13	22	86	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	17	6	0	4	2	41	83	6	36
2014	Secondary or high school graduation certificate or equivalent or less	36	41	5	0	0	13	6	94	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	19	13	0	0	11	3	85	0	38
2014	Bachelor's degree	57	10	5	5	0	10	13	87	7	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	8	2	0	7	5	35	85	12	38
2011	Secondary or high school graduation certificate or equivalent or less	50	18	8	3	0	10	11	86	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	32	20	0	0	5	10	77	0	33
2011	Bachelor's degree	36	15	15	5	0	5	24	71	8	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	18	2	0	0	7	39	97	0	40
2008	Secondary or high school graduation certificate or equivalent or less	44	22	19	7	0	7	0	72	8	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	31	11	3	0	3	3	85	3	35
2008	Bachelor's degree	35	26	4	9	0	13	13	82	12	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	23	6	0	3	0	26	87	4	31

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	24	0	5	5	4	12	88	12	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	9	6	3	0	12	3	90	3	33
2017	Bachelor's degree	42	14	7	0	2	13	22	86	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	20	0	0	4	2	41	94	6	36
2014	Secondary or high school graduation certificate or equivalent or less	32	36	5	4	0	17	6	88	6	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	26	13	0	2	7	3	83	2	38
2014	Bachelor's degree	53	16	2	0	0	16	13	97	0	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	4	2	4	0	9	35	90	6	38
2011	Secondary or high school graduation certificate or equivalent or less	50	25	0	3	0	10	11	96	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	24	20	2	0	5	10	74	3	33
2011	Bachelor's degree	33	25	7	0	0	10	24	89	0	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	20	2	0	0	7	39	97	0	40
2008	Secondary or high school graduation certificate or equivalent or less	26	48	15	4	0	7	0	80	4	27
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	26	11	9	3	6	3	75	13	35
2008	Bachelor's degree	35	22	9	4	0	9	22	81	6	23
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	16	6	0	6	3	26	82	9	31

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	21
2017	Bachelor's degree	100	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	38

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	23	11	0	24	9	84	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	3	11	0	28	14	80	0	33
2017	Bachelor's degree	30	4	14	6	38	8	63	10	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	9	15	0	40	8	72	0	36
2014	Secondary or high school graduation certificate or equivalent or less	29	14	12	5	33	6	72	8	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	18	10	0	28	15	83	0	38
2014	Bachelor's degree	33	5	0	3	48	11	93	7	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	6	4	0	41	19	91	0	38

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	22	15	0	5	4	9	77	6	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	14	12	0	0	15	3	86	0	33
2017	Bachelor's degree	43	30	11	0	0	15	0	87	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	18	9	4	0	16	0	85	4	36
2014	Secondary or high school graduation certificate or equivalent or less	38	43	9	0	0	4	6	90	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	27	9	0	0	14	2	89	0	38
2014	Bachelor's degree	44	27	2	5	0	19	3	90	7	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	17	4	0	0	21	3	95	0	38
2011	Secondary or high school graduation certificate or equivalent or less	61	31	7	0	0	0	0	93	0	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	5	5	0	8	0	90	5	33
2011	Bachelor's degree	54	35	6	0	0	3	3	94	0	29
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	27	9	0	0	4	0	91	0	41

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	32	0	4	12	4	83	17	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	26	12	3	8	3	76	11	33
2017	Bachelor's degree	44	20	26	10	0	0	64	10	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	20	0	5	0	75	5	36

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	33	20	9	13	0	59	22	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	24	9	3	0	64	12	33
2017	Bachelor's degree	27	35	17	13	8	0	62	21	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	38	39	4	4	4	52	7	36

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	26	24	4	5	5	4	64	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	24	20	0	6	0	8	72	6	33
2017	Bachelor's degree	53	24	15	6	2	0	0	77	8	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	48	11	4	4	4	0	81	7	36

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	25	23	9	5	0	4	62	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	33	18	9	3	0	11	67	13	33
2017	Bachelor's degree	46	21	26	4	2	0	0	67	6	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	44	15	3	0	4	0	81	3	36

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	10	12	0	10	0	28	69	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	13	18	0	0	0	10	80	0	33
2017	Bachelor's degree	58	27	4	4	2	0	6	90	6	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	36	14	7	4	4	0	74	11	36

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	33	4	9	10	0	0	78	19	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	32	9	3	0	0	3	88	3	33
2017	Bachelor's degree	36	32	18	11	2	0	0	68	14	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	26	24	2	4	4	0	69	6	36

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	32	21	9	9	0	0	61	18	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	28	15	3	3	0	8	77	6	33
2017	Bachelor's degree	52	17	12	11	7	0	0	70	19	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	17	12	14	6	4	0	67	21	36

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	23	15	8	9	0	0	68	17	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	22	18	9	6	0	5	66	15	33
2017	Bachelor's degree	38	36	8	4	14	0	0	74	18	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	14	5	4	4	0	77	9	36

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	24	5	8	5	0	0	82	13	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	20	13	12	6	0	7	66	20	33
2017	Bachelor's degree	60	17	11	7	6	0	0	76	12	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	36	3	8	4	4	0	85	12	36

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	28	18	8	5	0	0	70	12	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	16	18	0	3	0	2	79	3	33
2017	Bachelor's degree	60	19	9	10	2	0	0	79	12	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	30	14	6	0	4	0	80	6	36

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	18	0	4	5	91	9	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	16	6	2	0	92	2	32
2017	Bachelor's degree	82	11	5	0	2	93	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	20	4	4	0	93	4	36

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	6	9	0	0	5	91	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	13	3	0	3	5	94	3	33
2017	Bachelor's degree	86	6	4	0	0	4	96	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	87	9	0	4	0	0	96	4	36

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	42	5	0	0	5	95	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	18	13	5	5	5	75	11	33
2017	Bachelor's degree	77	15	6	0	0	2	94	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	21	9	0	0	0	91	0	36

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	24	9	9	5	0	77	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	22	3	6	3	5	88	9	33
2017	Bachelor's degree	69	18	7	2	2	2	89	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	13	4	6	3	0	87	9	36

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	17	6	0	0	22	92	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	8	6	2	3	30	84	7	33
2017	Bachelor's degree	52	6	6	0	2	34	88	3	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	12	0	0	0	30	100	0	36

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	20	4	5	5	91	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	11	10	3	12	85	4	33
2017	Bachelor's degree	71	10	9	0	9	90	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	13	5	0	15	94	0	35

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	15	0	0	5	9	95	5	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	9	9	0	0	9	90	0	33
2017	Bachelor's degree	83	11	2	2	2	0	94	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	0	4	3	2	10	90	6	36

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	35	4	0	0	5	96	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	18	6	0	8	9	85	9	33
2017	Bachelor's degree	52	36	9	2	0	0	88	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	17	6	0	0	0	94	0	36

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	17	19	12	15	0	54	27	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	30	42	3	0	0	55	3	33
2017	Bachelor's degree	19	55	16	10	0	0	74	10	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	41	35	10	4	4	50	14	36

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	25	20	38	8	0	3	47	31	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11	47	21	20	0	0	42	11	33
2017	Bachelor's degree	2	4	26	42	21	0	6	66	7	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	0	51	31	14	4	0	47	0	34

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	45	22	4	10	4	63	14	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	25	16	3	0	12	78	3	33
2017	Bachelor's degree	38	44	7	0	4	6	88	4	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	35	17	6	0	4	76	7	36

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	46	4	8	10	9	76	19	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	40	14	9	0	4	76	9	33
2017	Bachelor's degree	59	26	9	0	2	4	89	2	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	23	11	11	4	10	72	16	36

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	17	83	34
2014	Bachelor's degree	15	85	32
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	85	38

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	31	8	5	0	3	55	45	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	28	3	3	5	0	61	39	33
2017	Bachelor's degree	47	14	22	7	8	2	48	52	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	48	12	0	3	4	35	65	36

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	12
2017	Bachelor's degree	34	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	22

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	12
2017	Bachelor's degree	59	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	22

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	12
2017	Bachelor's degree	24	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	22

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	12
2017	Bachelor's degree	9	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	22

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12
2017	Bachelor's degree	11	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	22

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	12
2017	Bachelor's degree	26	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	22

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	49	20	0	0	8	13
2017	Bachelor's degree	4	63	18	5	5	6	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	88	4	3	0	0	20

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	29	0	12	0	8	87	13	13
2017	Bachelor's degree	37	27	11	10	10	4	67	22	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	20	0	0	4	4	95	5	23

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	21	15	28	8	23	34	47	13
2017	Bachelor's degree	13	4	0	0	12	71	58	42	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	4	0	7	4	67	65	35	23

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Supreme Court of Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.