2017 Public Service Employee Survey Results for Supreme Court of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 26 3 3 0 0 0 94 3 39
2017 Does not provide services to public 62 33 1 1 2 1 0 96 3 93
2014 Provides services to public 58 39 0 0 2 0 0 98 2 38
2014 Does not provide services to public 77 19 2 2 0 0 0 96 2 93
2011 Provides services to public 76 20 2 2 0 0 0 96 2 41
2011 Does not provide services to public 63 32 1 4 0 0 0 95 4 93
2008 Provides services to public 58 37 3 3 0 0 0 95 3 38
2008 Does not provide services to public 62 32 2 1 1 1 0 95 2 85

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 25 0 0 0 0 0 100 0 39
2017 Does not provide services to public 77 17 1 4 1 0 0 94 5 93
2014 Provides services to public 77 23 0 0 0 0 0 100 0 38
2014 Does not provide services to public 85 14 1 0 0 0 0 99 0 93
2011 Provides services to public 88 3 8 1 0 0 0 91 1 41
2011 Does not provide services to public 72 24 3 0 1 0 0 96 1 93
2008 Provides services to public 82 16 3 0 0 0 0 97 0 38
2008 Does not provide services to public 78 13 4 5 0 1 0 92 5 85

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 12 9 7 0 0 0 84 7 39
2017 Does not provide services to public 63 24 4 8 1 0 0 87 9 93
2014 Provides services to public 73 19 4 4 0 0 0 92 4 38
2014 Does not provide services to public 69 22 6 3 0 0 1 91 3 93
2011 Provides services to public 57 21 11 9 2 0 0 78 11 41
2011 Does not provide services to public 63 17 6 11 2 0 0 80 13 93
2008 Provides services to public 55 29 0 11 5 0 0 84 16 38
2008 Does not provide services to public 54 29 7 7 0 1 1 86 7 85

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 27 10 0 0 0 0 90 0 39
2017 Does not provide services to public 67 24 3 4 2 0 0 91 6 93
2014 Provides services to public 55 36 2 7 0 0 0 91 7 38
2014 Does not provide services to public 75 18 3 3 0 0 0 94 3 93
2011 Provides services to public 59 31 6 1 2 0 0 90 3 41
2011 Does not provide services to public 60 35 0 4 2 0 0 95 5 93

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 50 9 0 0 0 0 91 0 39
2017 Does not provide services to public 54 30 7 3 3 1 1 86 6 93
2014 Provides services to public 46 43 8 0 2 0 0 90 2 38
2014 Does not provide services to public 50 31 8 5 3 0 3 83 8 93
2011 Provides services to public 46 30 9 4 2 0 9 84 6 41
2011 Does not provide services to public 52 37 9 3 0 0 0 88 3 93
2008 Provides services to public 55 32 8 3 3 0 0 87 5 38
2008 Does not provide services to public 45 33 8 6 4 2 2 81 10 85

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 28 9 2 0 0 0 89 2 39
2017 Does not provide services to public 50 37 11 1 1 0 0 87 2 90
2014 Provides services to public 58 23 10 8 0 0 0 82 8 38
2014 Does not provide services to public 71 23 3 3 0 0 0 94 3 93
2011 Provides services to public 64 24 6 6 0 0 0 88 6 41
2011 Does not provide services to public 69 21 8 1 2 0 0 89 3 93
2008 Provides services to public 63 24 11 3 0 0 0 87 3 38
2008 Does not provide services to public 55 32 8 2 1 1 0 88 4 85

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 21 7 7 0 0 0 85 7 39
2017 Does not provide services to public 69 22 5 1 3 0 0 90 5 91
2014 Provides services to public 65 16 5 6 8 0 0 81 14 38
2014 Does not provide services to public 78 20 2 0 1 0 0 98 1 92
2011 Provides services to public 56 29 6 5 4 0 0 85 9 41
2011 Does not provide services to public 71 24 4 1 1 0 0 94 2 93
2008 Provides services to public 58 39 3 0 0 0 0 97 0 38
2008 Does not provide services to public 59 28 6 6 0 1 0 88 6 85

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 23 4 0 0 0 0 96 0 39
2017 Does not provide services to public 70 23 4 1 1 1 0 94 2 91
2014 Provides services to public 62 30 2 5 0 0 0 93 5 38
2014 Does not provide services to public 73 22 2 3 0 1 0 96 3 92

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 16 8 0 0 0 0 92 0 39
2017 Does not provide services to public 57 27 3 6 4 1 1 87 10 91
2014 Provides services to public 64 34 2 0 0 0 0 98 0 38
2014 Does not provide services to public 76 16 2 3 2 0 1 93 5 93
2011 Provides services to public 62 16 21 1 0 0 0 78 1 41
2011 Does not provide services to public 65 28 1 3 2 0 2 94 5 93

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 19 5 2 4 0 13 87 7 39
2017 Does not provide services to public 40 14 4 5 8 4 24 76 18 91
2014 Provides services to public 37 18 2 6 11 3 23 74 23 38
2014 Does not provide services to public 49 14 3 4 5 1 23 83 12 93
2011 Provides services to public 52 12 11 4 2 2 17 79 7 41
2011 Does not provide services to public 46 17 5 6 4 1 20 80 13 93
2008 Provides services to public 50 21 3 0 8 5 13 87 10 38
2008 Does not provide services to public 34 22 4 7 11 5 18 73 23 85

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 32 11 0 3 0 0 86 3 39
2017 Does not provide services to public 54 30 8 5 2 1 0 85 7 93
2014 Provides services to public 58 35 2 5 0 0 0 93 5 38
2014 Does not provide services to public 67 27 2 2 1 0 0 95 3 93
2011 Provides services to public 53 32 8 3 4 0 0 85 7 41
2011 Does not provide services to public 60 25 6 8 1 0 0 85 9 93
2008 Provides services to public 55 37 5 3 0 0 0 92 3 38
2008 Does not provide services to public 55 32 8 1 2 1 0 88 4 84

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 21 20 0 7 0 0 74 7 39
2017 Does not provide services to public 45 37 7 7 2 1 0 83 9 93
2014 Provides services to public 46 37 4 12 2 0 0 82 14 38
2014 Does not provide services to public 47 36 8 8 0 1 1 84 8 93
2011 Provides services to public 59 16 17 5 3 0 0 75 8 41
2011 Does not provide services to public 38 33 16 11 2 0 0 71 13 93

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 31 14 3 0 0 0 83 3 39
2017 Does not provide services to public 50 34 6 3 4 1 0 86 8 93

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 26 7 0 2 0 0 91 2 39
2017 Does not provide services to public 70 24 1 3 2 0 0 93 5 93
2014 Provides services to public 59 36 5 0 0 0 0 95 0 38
2014 Does not provide services to public 76 23 1 1 0 0 0 98 1 93
2011 Provides services to public 54 31 11 4 0 0 0 85 4 41
2011 Does not provide services to public 69 22 4 5 0 0 0 91 5 93
2008 Provides services to public 63 24 11 3 0 0 0 87 3 38
2008 Does not provide services to public 61 29 2 4 1 2 0 93 5 85

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 32 13 0 2 0 0 85 2 39
2017 Does not provide services to public 53 27 8 6 4 1 0 82 10 93

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 31 5 0 0 0 0 95 0 39
2017 Does not provide services to public 68 22 6 2 1 0 0 91 3 93
2014 Provides services to public 77 18 5 0 0 0 0 95 0 38
2014 Does not provide services to public 88 10 2 0 1 0 0 98 1 93
2011 Provides services to public 68 25 3 4 0 0 0 93 4 41
2011 Does not provide services to public 78 13 7 1 1 0 0 91 2 91

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 41 8 7 0 0 0 85 7 39
2017 Does not provide services to public 50 32 9 3 3 1 1 84 7 92
2014 Provides services to public 52 40 4 2 0 0 3 94 2 38
2014 Does not provide services to public 43 33 10 6 6 0 2 78 12 93
2011 Provides services to public 65 19 7 7 2 0 0 84 9 41
2011 Does not provide services to public 38 35 7 18 2 0 0 73 20 92

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 38 8 4 2 0 0 86 7 39
2017 Does not provide services to public 43 30 14 4 7 1 0 74 12 91
2014 Provides services to public 54 33 9 4 0 0 0 87 4 38
2014 Does not provide services to public 54 27 8 4 7 0 0 81 11 93

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 30 9 0 0 0 0 91 0 39
2017 Does not provide services to public 61 25 5 4 2 3 0 89 7 92
2014 Provides services to public 58 33 4 4 0 0 0 91 4 38
2014 Does not provide services to public 63 29 5 2 1 0 0 92 2 93
2011 Provides services to public 53 40 6 0 2 0 0 93 2 41
2011 Does not provide services to public 55 33 6 3 1 0 2 90 4 92

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 32 4 3 0 2 0 93 3 39
2017 Does not provide services to public 66 23 6 1 2 1 0 91 4 92
2014 Provides services to public 66 27 5 2 0 0 0 93 2 38
2014 Does not provide services to public 74 23 1 1 2 0 0 97 3 93
2011 Provides services to public 53 40 0 7 0 0 0 93 7 41
2011 Does not provide services to public 61 24 6 8 2 0 0 85 9 93
2008 Provides services to public 53 42 5 0 0 0 0 95 0 38
2008 Does not provide services to public 59 26 11 1 2 1 0 86 4 85

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 46 4 7 1 0 0 87 8 39
2017 Does not provide services to public 51 27 11 5 4 0 2 80 9 93
2014 Provides services to public 39 50 10 0 0 0 0 90 0 38
2014 Does not provide services to public 57 34 4 1 3 0 1 92 4 93
2011 Provides services to public 50 29 14 2 0 0 6 83 2 41
2011 Does not provide services to public 49 36 8 5 2 0 0 85 7 93
2008 Provides services to public 50 26 16 3 5 0 0 76 8 38
2008 Does not provide services to public 36 38 16 5 4 1 0 75 8 85

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 20 24 16 19 0 13 41 32 39
2017 Does not provide services to public 7 18 29 19 24 1 1 44 26 92
2014 Provides services to public 5 20 33 29 10 0 3 41 25 38
2014 Does not provide services to public 2 12 28 26 31 0 1 58 14 92
2011 Provides services to public 4 14 22 30 12 4 14 52 22 41
2011 Does not provide services to public 3 17 35 21 19 0 5 42 21 92
2008 Provides services to public 5 35 24 14 22 0 0 35 41 37
2008 Does not provide services to public 5 19 29 26 20 1 0 46 24 85

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 7 15 21 41 0 13 72 10 39
2017 Does not provide services to public 2 3 8 31 52 2 2 86 5 92
2014 Provides services to public 5 5 15 36 29 0 11 72 11 37
2014 Does not provide services to public 0 3 7 29 53 2 7 90 3 92
2011 Provides services to public 2 2 21 19 35 4 16 69 5 41
2011 Does not provide services to public 3 6 12 28 45 1 5 78 10 93
2008 Provides services to public 5 8 22 30 27 0 8 62 15 37
2008 Does not provide services to public 1 7 14 29 43 2 4 76 9 84

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 24 29 13 18 2 11 36 30 39
2017 Does not provide services to public 6 7 25 24 31 1 5 59 14 92
2014 Provides services to public 2 17 31 27 12 4 7 44 22 37
2014 Does not provide services to public 2 5 17 25 45 0 6 74 7 92
2011 Provides services to public 9 14 31 15 12 4 16 33 28 41
2011 Does not provide services to public 2 10 14 30 32 2 9 70 14 93
2008 Provides services to public 3 14 24 27 19 5 8 53 19 37
2008 Does not provide services to public 2 7 27 25 33 4 2 61 10 85

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 0 4 16 25 44 3 8 78 4 39
2017 Does not provide services to public 2 4 29 25 35 1 3 63 6 90
2014 Provides services to public 3 9 16 33 33 0 6 70 13 38
2014 Does not provide services to public 3 2 15 34 42 0 3 79 5 92
2011 Provides services to public 3 14 16 21 27 4 16 59 21 41
2011 Does not provide services to public 0 6 24 40 22 0 7 68 6 90
2008 Provides services to public 5 14 24 24 27 0 5 54 20 37
2008 Does not provide services to public 1 14 36 18 27 1 2 46 16 85

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 9 21 30 33 0 4 66 11 39
2017 Does not provide services to public 4 7 21 23 35 3 5 64 13 92
2014 Provides services to public 7 19 20 17 32 0 4 51 28 37
2014 Does not provide services to public 2 6 19 31 36 1 4 70 9 92
2011 Provides services to public 4 9 33 16 22 0 16 45 15 41
2011 Does not provide services to public 4 9 23 29 26 0 9 61 14 93
2008 Provides services to public 5 16 19 24 30 0 5 57 23 37
2008 Does not provide services to public 5 13 26 20 28 4 5 53 19 85

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 13 23 21 34 0 6 58 18 39
2017 Does not provide services to public 3 5 17 17 48 4 5 72 9 91
2014 Provides services to public 6 13 18 19 36 0 8 60 20 38
2014 Does not provide services to public 2 4 9 32 46 3 5 85 6 93
2011 Provides services to public 5 6 11 30 29 3 16 73 14 41
2011 Does not provide services to public 2 5 17 31 36 0 9 74 7 93
2008 Provides services to public 14 8 33 3 28 6 8 35 26 36
2008 Does not provide services to public 4 14 21 22 31 4 5 58 19 85

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 9 27 24 21 3 10 51 18 39
2017 Does not provide services to public 4 14 19 18 37 3 4 60 19 92
2014 Provides services to public 0 13 29 30 15 6 8 51 15 37
2014 Does not provide services to public 0 7 17 36 35 2 4 75 7 92
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 20 0 0 0 0 0 100 0 39
2017 Does not provide services to public 65 27 0 5 1 0 2 94 6 93
2014 Provides services to public 76 19 0 2 2 0 0 96 4 38
2014 Does not provide services to public 84 8 1 0 0 0 7 99 0 93
2011 Provides services to public 61 21 12 6 0 0 0 82 6 41
2011 Does not provide services to public 63 21 7 8 1 0 0 84 8 93
2008 Provides services to public 76 8 11 3 3 0 0 84 5 38
2008 Does not provide services to public 61 23 6 7 2 1 0 84 10 84

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 34 15 9 2 0 3 74 11 39
2017 Does not provide services to public 38 26 10 7 8 6 5 72 16 93
2014 Provides services to public 37 32 7 11 5 4 3 75 17 37
2014 Does not provide services to public 44 30 11 4 2 3 5 80 7 93

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 18 8 13 2 0 0 77 15 39
2017 Does not provide services to public 58 25 5 6 3 1 1 86 9 93
2014 Provides services to public 47 30 10 5 9 0 0 76 14 38
2014 Does not provide services to public 70 17 6 5 2 0 0 87 7 93

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 27 11 2 2 0 0 85 4 39
2017 Does not provide services to public 55 28 7 5 2 3 0 86 7 93
2014 Provides services to public 41 42 4 11 2 0 0 83 13 38
2014 Does not provide services to public 62 25 8 2 0 1 2 89 2 93
2011 Provides services to public 44 26 17 6 6 0 2 70 13 41
2011 Does not provide services to public 50 35 11 3 1 0 0 85 4 93
2008 Provides services to public 47 34 5 5 5 3 0 84 11 38
2008 Does not provide services to public 43 38 4 8 4 2 1 84 12 84

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 34 7 4 4 3 0 84 9 38
2017 Does not provide services to public 43 31 8 1 4 13 0 84 6 92
2014 Provides services to public 44 38 2 11 0 5 0 87 11 38
2014 Does not provide services to public 65 23 7 1 1 3 2 92 1 93
2011 Provides services to public 49 16 10 6 9 10 0 72 17 41
2011 Does not provide services to public 55 27 8 4 3 2 1 85 7 93
2008 Provides services to public 50 21 8 3 13 5 0 75 17 38
2008 Does not provide services to public 45 25 8 4 8 10 0 78 13 84

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 32 14 5 7 8 7 70 13 39
2017 Does not provide services to public 25 27 11 4 8 21 3 69 16 92
2014 Provides services to public 20 18 24 18 9 8 3 43 30 38
2014 Does not provide services to public 26 23 13 12 4 17 5 63 20 93

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 14 6 5 4 0 0 84 9 39
2017 Does not provide services to public 70 21 1 5 1 1 0 93 6 92
2014 Provides services to public 40 52 6 2 0 0 0 92 2 38
2014 Does not provide services to public 71 23 3 4 0 0 0 93 4 93
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 40 9 4 2 0 0 85 5 39
2017 Does not provide services to public 51 26 10 8 3 1 1 79 11 93
2014 Provides services to public 64 30 2 2 2 0 0 94 4 38
2014 Does not provide services to public 55 31 4 3 6 1 0 87 9 93
2011 Provides services to public 40 43 8 8 2 0 0 83 9 40
2011 Does not provide services to public 37 38 7 13 4 0 1 76 17 93
2008 Provides services to public 61 24 3 11 3 0 0 84 13 38
2008 Does not provide services to public 33 29 11 15 10 1 1 63 26 84

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 41 5 1 2 2 0 92 3 39
2017 Does not provide services to public 64 23 4 6 1 3 0 89 7 93
2014 Provides services to public 62 30 4 2 2 0 0 91 4 38
2014 Does not provide services to public 66 24 5 3 2 0 0 90 5 93
2011 Provides services to public 50 24 17 3 4 2 0 75 7 40
2011 Does not provide services to public 57 28 5 9 1 1 0 86 10 93
2008 Provides services to public 58 24 11 5 3 0 0 82 8 38
2008 Does not provide services to public 56 23 7 6 6 1 1 80 12 84

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 29 4 4 2 6 0 89 7 39
2017 Does not provide services to public 57 27 4 6 2 3 0 87 9 93
2014 Provides services to public 58 30 2 5 2 0 3 91 7 38
2014 Does not provide services to public 63 26 3 3 5 0 0 89 8 93
2011 Provides services to public 50 20 24 4 2 0 0 70 6 40
2011 Does not provide services to public 50 34 6 9 1 0 0 84 9 93
2008 Provides services to public 58 18 13 8 3 0 0 76 11 38
2008 Does not provide services to public 56 20 6 11 6 1 0 77 17 84

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 88 7 0 5 0 0 0 95 5 39
2017 Does not provide services to public 91 6 1 1 0 0 0 97 1 92
2014 Provides services to public 83 11 4 0 2 0 0 94 2 38
2014 Does not provide services to public 93 6 1 0 0 0 0 99 0 93
2011 Provides services to public 74 12 10 5 0 0 0 85 5 40
2011 Does not provide services to public 84 7 1 6 2 0 0 91 8 93
2008 Provides services to public 89 8 3 0 0 0 0 97 0 38
2008 Does not provide services to public 79 12 2 5 1 1 0 92 6 84

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 17 8 0 0 0 2 92 0 39
2017 Does not provide services to public 60 17 7 3 3 2 8 86 6 93
2014 Provides services to public 65 13 2 0 4 0 16 93 5 38
2014 Does not provide services to public 64 13 6 6 5 1 4 81 12 93
2011 Provides services to public 54 17 9 4 6 8 2 79 11 41
2011 Does not provide services to public 49 25 7 7 4 2 6 81 11 92

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 15 11 2 2 0 0 85 4 39
2017 Does not provide services to public 73 14 4 3 4 3 0 90 6 93

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 24 3 4 7 0 0 86 10 39
2017 Does not provide services to public 72 17 6 3 1 1 0 90 4 93

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 26 10 8 2 0 0 80 10 39
2017 Does not provide services to public 63 23 6 2 4 1 0 88 6 93
2014 Provides services to public 72 22 2 0 4 0 0 93 4 38
2014 Does not provide services to public 72 15 4 6 2 1 0 88 8 93
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 7 0 10 0 12 10 87 13 10
2017 Does not provide services to public 47 34 4 0 0 0 15 95 0 26
2014 Provides services to public 29 22 8 0 18 0 23 66 24 10
2014 Does not provide services to public 63 31 3 0 0 3 0 97 0 31

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 28 2 9 2 0 2 86 12 39
2017 Does not provide services to public 57 23 3 6 4 6 1 86 11 93
2014 Provides services to public 41 41 13 5 0 0 0 82 5 38
2014 Does not provide services to public 67 24 3 2 1 3 0 95 3 93
2011 Provides services to public 45 34 11 2 2 2 4 84 4 41
2011 Does not provide services to public 43 30 13 5 3 7 0 78 9 93

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 30 5 9 0 0 2 85 9 39
2017 Does not provide services to public 55 26 5 7 4 3 0 84 11 93
2014 Provides services to public 45 40 10 5 0 0 0 85 5 38
2014 Does not provide services to public 61 28 8 3 1 0 0 88 4 93
2011 Provides services to public 40 31 23 6 0 0 0 71 6 41
2011 Does not provide services to public 39 37 12 8 4 0 0 77 12 93
2008 Provides services to public 45 32 5 11 5 3 0 78 16 38
2008 Does not provide services to public 40 32 12 1 13 1 0 73 14 84

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 25 14 9 0 7 2 74 10 39
2017 Does not provide services to public 49 23 8 5 6 9 0 80 12 93
2014 Provides services to public 32 41 19 7 0 2 0 74 7 38
2014 Does not provide services to public 49 38 8 1 2 3 0 90 3 93
2011 Provides services to public 21 47 16 6 2 8 0 74 8 41
2011 Does not provide services to public 24 48 8 9 4 7 0 77 14 93
2008 Provides services to public 34 45 11 3 5 3 0 81 8 38
2008 Does not provide services to public 25 38 19 11 4 4 0 65 15 84

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 24 10 5 0 12 2 82 6 39
2017 Does not provide services to public 48 20 11 10 7 4 0 71 18 93
2014 Provides services to public 44 31 13 2 5 5 0 79 7 38
2014 Does not provide services to public 52 28 11 2 1 5 2 86 3 93
2011 Provides services to public 20 43 19 4 2 12 0 72 6 41
2011 Does not provide services to public 38 34 8 13 2 5 0 76 16 93
2008 Provides services to public 39 29 13 13 3 3 0 70 16 38
2008 Does not provide services to public 29 38 12 7 10 5 0 70 18 84

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 43 7 5 0 4 2 88 5 39
2017 Does not provide services to public 48 28 6 8 4 5 0 80 13 93
2014 Provides services to public 45 40 15 0 0 0 0 85 0 38
2014 Does not provide services to public 42 39 12 5 1 1 0 81 6 93
2011 Provides services to public 38 32 18 6 6 0 0 70 12 41
2011 Does not provide services to public 25 46 8 13 4 4 0 73 18 93
2008 Provides services to public 37 37 18 3 5 0 0 74 8 38
2008 Does not provide services to public 26 40 12 18 2 1 0 67 20 84
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 32 7 2 0 0 0 91 2 37
2017 Does not provide services to public 60 25 6 5 3 1 0 86 8 93
2014 Provides services to public 56 22 20 0 0 0 2 80 0 38
2014 Does not provide services to public 59 33 5 1 2 0 0 92 3 93
2011 Provides services to public 44 34 14 2 2 4 0 81 4 41
2011 Does not provide services to public 39 43 3 8 3 3 1 86 11 93

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 32 8 0 0 0 0 92 0 38
2017 Does not provide services to public 71 21 5 2 1 0 0 92 3 93
2014 Provides services to public 57 39 2 2 0 0 0 96 2 38
2014 Does not provide services to public 80 15 3 0 0 1 1 97 0 93
2011 Provides services to public 54 31 7 6 0 2 0 86 6 41
2011 Does not provide services to public 62 29 3 2 1 3 0 94 3 92

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 28 0 11 2 6 2 86 14 38
2017 Does not provide services to public 51 26 10 6 4 3 0 80 10 93
2014 Provides services to public 40 27 14 11 2 2 3 71 14 38
2014 Does not provide services to public 63 27 3 4 1 2 1 92 5 93
2011 Provides services to public 49 19 17 7 0 4 4 73 8 41
2011 Does not provide services to public 43 32 10 5 5 5 0 79 10 93
2008 Provides services to public 47 29 11 3 5 3 3 81 8 38
2008 Does not provide services to public 39 32 8 10 6 4 1 75 16 84

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 29 12 10 2 9 2 73 13 38
2017 Does not provide services to public 39 22 17 6 3 8 5 70 11 93
2014 Provides services to public 36 23 17 8 0 12 3 70 10 38
2014 Does not provide services to public 42 26 14 3 6 6 2 75 10 93
2011 Provides services to public 30 27 12 6 8 6 10 68 17 41
2011 Does not provide services to public 24 32 19 12 2 10 1 64 16 93

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 30 9 6 7 14 0 75 15 38
2017 Does not provide services to public 32 22 16 7 8 11 4 63 18 93
2014 Provides services to public 30 28 20 7 4 4 8 65 12 38
2014 Does not provide services to public 35 23 13 8 6 12 3 68 16 93
2011 Provides services to public 26 18 17 16 2 11 9 55 23 41
2011 Does not provide services to public 30 18 14 13 7 13 5 59 24 93

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 15 0 5 0 0 0 95 5 39
2017 Does not provide services to public 70 20 2 5 1 0 2 91 6 93
2014 Provides services to public 67 21 2 2 2 0 6 93 5 38
2014 Does not provide services to public 77 11 1 6 0 3 4 93 6 93

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 78 17 0 5 0 0 0 95 5 39
2017 Does not provide services to public 74 19 1 1 1 1 3 96 2 93
2014 Provides services to public 78 15 0 0 2 5 0 98 2 38
2014 Does not provide services to public 85 8 1 3 0 2 1 96 3 93
2011 Provides services to public 64 25 4 0 0 0 7 96 0 41
2011 Does not provide services to public 77 16 2 1 0 1 4 97 1 93
2008 Provides services to public 82 8 5 3 3 0 0 89 5 38
2008 Does not provide services to public 74 12 6 5 0 2 1 89 5 85

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 31 6 16 0 2 0 78 16 39
2017 Does not provide services to public 51 24 8 5 4 6 1 81 10 92
2014 Provides services to public 52 31 7 2 4 4 0 87 6 38
2014 Does not provide services to public 46 31 7 8 3 4 1 81 12 93
2011 Provides services to public 43 18 20 0 9 4 6 68 10 41
2011 Does not provide services to public 38 34 11 8 1 3 6 79 10 93
2008 Provides services to public 55 26 3 8 5 3 0 84 14 38
2008 Does not provide services to public 33 38 10 4 11 5 0 75 15 84

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 20 13 29 7 0 7 47 39 39
2017 Does not provide services to public 20 23 9 13 15 6 14 54 35 93
2014 Provides services to public 28 25 19 4 17 4 3 57 23 38
2014 Does not provide services to public 21 23 17 12 17 1 9 49 32 93
2011 Provides services to public 17 17 11 21 14 2 17 42 44 40
2011 Does not provide services to public 23 10 12 20 15 1 19 41 43 93
2008 Provides services to public 16 34 16 13 8 8 5 58 24 38
2008 Does not provide services to public 10 17 19 13 25 5 11 31 46 83

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 42 10 7 4 6 0 78 12 39
2017 Does not provide services to public 40 25 16 11 5 3 1 67 17 93

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 20 9 5 0 3 0 86 5 39
2017 Does not provide services to public 50 29 7 4 1 9 0 86 6 93
2014 Provides services to public 62 27 7 0 2 0 3 91 2 38
2014 Does not provide services to public 73 15 4 4 0 5 0 92 4 93

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 40 2 8 0 0 0 90 8 39
2017 Does not provide services to public 62 24 6 3 1 3 0 89 5 93
2014 Provides services to public 56 31 7 6 0 0 0 87 6 38
2014 Does not provide services to public 71 21 4 0 0 3 0 96 0 93
2011 Provides services to public 49 37 6 3 0 6 0 91 3 41
2011 Does not provide services to public 52 30 6 6 1 4 0 86 7 93

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 25 8 0 0 0 0 92 0 39
2017 Does not provide services to public 73 20 6 0 1 0 0 93 1 93
2014 Provides services to public 62 34 2 2 0 0 0 96 2 38
2014 Does not provide services to public 80 19 1 0 1 0 0 98 1 93
2011 Provides services to public 70 26 2 2 0 0 0 96 2 41
2011 Does not provide services to public 68 21 7 4 1 0 0 89 5 93
2008 Provides services to public 61 26 8 3 3 0 0 87 5 38
2008 Does not provide services to public 54 32 5 5 4 1 0 87 8 84

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 25 10 0 0 0 0 90 0 39
2017 Does not provide services to public 68 15 12 3 1 1 0 84 4 93
2014 Provides services to public 69 19 9 2 2 0 0 87 4 38
2014 Does not provide services to public 80 18 2 0 1 0 0 98 1 93
2011 Provides services to public 60 28 8 1 2 0 0 89 3 40
2011 Does not provide services to public 64 23 5 6 3 0 0 87 8 93

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 28 10 0 0 0 0 90 0 39
2017 Does not provide services to public 73 14 8 3 1 0 0 87 5 93
2014 Provides services to public 65 22 9 2 2 0 0 87 4 37
2014 Does not provide services to public 80 16 2 1 1 0 0 96 2 93
2011 Provides services to public 62 22 12 1 2 0 0 85 3 40
2011 Does not provide services to public 55 29 5 6 4 0 0 85 10 93
2008 Provides services to public 61 26 8 5 0 0 0 87 5 38
2008 Does not provide services to public 54 27 10 5 4 1 0 82 8 84

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 20 8 3 2 3 0 87 5 39
2017 Does not provide services to public 65 12 13 6 2 2 0 78 8 93
2014 Provides services to public 59 14 15 7 2 3 0 76 9 38
2014 Does not provide services to public 74 13 4 6 1 3 0 90 6 93
2011 Provides services to public 64 13 13 7 2 0 1 78 9 40
2011 Does not provide services to public 57 21 12 2 4 4 0 81 6 93
2008 Provides services to public 53 18 13 8 5 3 0 73 14 38
2008 Does not provide services to public 43 20 12 7 8 7 1 70 17 83
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 39 42 19 39
2017 Does not provide services to public 27 43 30 93
2014 Provides services to public 19 47 35 38
2014 Does not provide services to public 17 60 22 93
2011 Provides services to public 33 46 21 41
2011 Does not provide services to public 20 61 19 93

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 12 7 12 12 52 5 12
2017 Does not provide services to public 31 8 8 3 46 4 22
2014 Does not provide services to public 6 15 41 7 9999 32 16
2011 Provides services to public 20 13 34 17 9999 17 13
2011 Does not provide services to public 16 9 49 18 9999 9 20
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 12 88 39
2014 Provides services to public 26 74 38
2014 Does not provide services to public 6 94 93

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 16 19 2 0 34 0 68 3 39
2017 Does not provide services to public 27 11 7 4 2 36 13 73 13 93
2014 Provides services to public 29 17 19 4 4 14 12 62 12 38
2014 Does not provide services to public 27 10 9 3 1 38 11 74 8 93

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 7 2 0 16 0 90 2 39
2017 Does not provide services to public 50 22 5 6 1 13 3 85 9 93
2014 Provides services to public 42 21 15 9 0 11 3 73 10 38
2014 Does not provide services to public 49 26 5 2 0 17 2 92 2 93
2011 Provides services to public 50 23 12 0 2 13 0 85 2 41
2011 Does not provide services to public 55 36 3 2 2 2 0 93 4 93
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 28 9 9 0 1 25 75 13 39
2017 Does not provide services to public 25 40 8 6 1 2 17 80 9 93
2014 Provides services to public 28 48 7 9 0 0 8 83 10 38
2014 Does not provide services to public 33 29 6 6 2 3 21 82 10 93
2011 Provides services to public 30 29 6 12 4 3 18 74 19 41
2011 Does not provide services to public 26 30 12 7 0 0 24 74 10 92
2008 Provides services to public 24 55 13 3 0 5 0 83 3 38
2008 Does not provide services to public 24 40 6 12 1 2 14 77 16 84

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 6 17 0 1 25 35 54 4 39
2017 Does not provide services to public 14 14 13 1 3 26 30 61 9 92
2014 Provides services to public 15 17 13 4 2 30 19 62 12 38
2014 Does not provide services to public 17 8 9 7 1 28 31 61 18 93
2011 Provides services to public 17 13 9 0 9 18 34 62 19 41
2011 Does not provide services to public 12 10 13 6 0 26 32 53 15 92

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 13 9 0 1 8 28 84 2 39
2017 Does not provide services to public 46 20 5 0 3 7 19 90 4 93
2014 Provides services to public 54 19 8 4 0 7 8 85 5 38
2014 Does not provide services to public 46 16 4 0 3 10 21 89 5 93
2011 Provides services to public 36 18 11 2 0 11 22 81 3 41
2011 Does not provide services to public 36 22 12 2 0 6 22 80 3 92
2008 Provides services to public 53 32 5 5 0 5 0 89 6 38
2008 Does not provide services to public 38 23 12 6 1 6 14 76 9 84

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 17 6 0 1 8 28 88 2 39
2017 Does not provide services to public 50 15 2 2 3 10 19 91 6 93
2014 Provides services to public 44 31 6 0 0 12 8 93 0 38
2014 Does not provide services to public 48 13 4 3 1 11 21 89 5 93
2011 Provides services to public 34 27 4 2 0 11 22 92 3 41
2011 Does not provide services to public 38 21 9 1 1 8 22 84 3 92
2008 Provides services to public 47 32 13 5 0 3 0 81 5 38
2008 Does not provide services to public 33 24 8 6 4 8 17 76 13 84
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 0 100 93
2014 Provides services to public 16 84 38

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 5 12 5 0 36 6 70 9 39
2017 Does not provide services to public 31 9 12 0 0 37 10 77 0 93
2014 Provides services to public 30 13 11 2 0 33 10 77 4 38
2014 Does not provide services to public 30 10 4 0 0 39 17 90 0 93

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 21 14 0 0 19 0 83 0 39
2017 Does not provide services to public 51 20 9 1 1 15 3 85 3 93
2014 Provides services to public 39 27 9 4 0 15 5 83 5 38
2014 Does not provide services to public 52 26 4 0 0 16 2 95 0 93
2011 Provides services to public 58 17 12 0 0 7 6 86 0 41
2011 Does not provide services to public 54 38 4 2 0 2 0 94 2 91
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 23 22 7 10 0 2 60 18 39
2017 Does not provide services to public 47 31 13 3 5 0 1 79 8 93

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 40 26 6 9 0 0 59 15 39
2017 Does not provide services to public 24 35 26 9 4 1 0 60 14 93

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 31 12 0 4 5 5 82 4 39
2017 Does not provide services to public 39 31 20 5 3 1 1 71 8 93

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 24 26 4 4 0 5 64 8 39
2017 Does not provide services to public 36 37 17 7 1 1 2 75 8 93

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 23 2 0 2 3 12 95 2 39
2017 Does not provide services to public 42 27 15 4 4 1 7 75 9 93

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 34 9 7 0 0 0 84 7 39
2017 Does not provide services to public 38 32 18 5 5 1 1 71 10 93

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 16 9 12 12 3 3 65 25 39
2017 Does not provide services to public 46 22 15 9 5 1 1 70 15 93

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 24 10 9 12 3 3 67 22 39
2017 Does not provide services to public 41 29 16 6 6 1 0 71 12 93

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 15 10 10 12 3 5 65 24 39
2017 Does not provide services to public 54 27 7 8 3 1 0 82 12 93

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 15 14 5 4 3 1 75 9 39
2017 Does not provide services to public 50 26 15 7 1 1 0 77 8 93

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 85 9 5 0 2 0 0 93 2 39
2017 Does not provide services to public 73 20 3 3 1 0 0 93 4 92

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 82 9 3 0 2 0 3 94 2 39
2017 Does not provide services to public 85 7 3 1 0 0 3 96 1 93

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 16 9 0 2 0 3 88 2 39
2017 Does not provide services to public 65 24 7 2 1 0 2 91 2 93

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 19 0 1 7 0 3 92 8 39
2017 Does not provide services to public 67 17 7 6 1 0 1 85 8 93

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 8 0 0 4 0 25 95 5 39
2017 Does not provide services to public 54 10 5 1 0 0 30 91 1 93

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 18 14 0 2 0 3 83 2 39
2017 Does not provide services to public 72 10 3 0 1 0 14 95 1 92

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 86 5 2 2 1 0 3 94 4 39
2017 Does not provide services to public 76 9 4 1 2 0 8 92 4 93

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 13 7 0 5 0 3 87 6 39
2017 Does not provide services to public 60 30 6 1 0 0 2 93 1 93

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 22 45 7 0 0 0 48 7 39
2017 Does not provide services to public 20 43 22 8 5 0 1 64 14 93

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 0 4 47 22 20 0 7 45 4 39
2017 Does not provide services to public 2 9 36 36 15 1 0 52 12 91

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 43 15 0 5 3 0 79 5 39
2017 Does not provide services to public 36 34 13 4 4 8 0 77 9 93

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 28 2 2 0 0 68 4 39
2017 Does not provide services to public 44 29 6 8 4 9 0 80 13 93
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 13 87 93
2014 Does not provide services to public 12 88 93

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 91 9 12
2014 Does not provide services to public 100 0 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 52 48 0 0 0 0 0 100 0 11
2014 Does not provide services to public 87 13 0 0 0 0 0 100 0 12
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 20 16 6 10 4 0 46 54 39
2017 Does not provide services to public 50 33 10 4 1 1 0 51 49 93

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 19
2017 Does not provide services to public 7 43

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 19
2017 Does not provide services to public 29 43

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 19
2017 Does not provide services to public 17 43

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 19
2017 Does not provide services to public 24 43

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 19
2017 Does not provide services to public 7 43

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 19
2017 Does not provide services to public 46 43

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 10 63 14 4 4 5 18
2017 Does not provide services to public 18 67 11 1 0 2 42

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 24 19 9 9 0 0 62 18 19
2017 Does not provide services to public 62 19 4 3 5 0 8 87 8 45

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 3 14 14 11 0 37 39 39 19
2017 Does not provide services to public 17 9 4 5 4 6 54 65 24 45
Report a problem or mistake on this page
Date modified: