2017 Public Service Employee Survey Results for Supreme Court of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	54	35	10	0	0	0	90	0	12
2017	Legal services	58	37	0	3	0	3	97	3	35
2017	Administration and operations	71	24	0	0	5	0	95	5	17
2017	Human resources	84	16	0	0	0	0	100	0	11
2017	Information technology	58	42	0	0	0	0	100	0	12
2014	Library services	78	22	0	0	0	0	100	0	10
2014	Legal services	76	19	2	2	0	0	96	2	35
2014	Administration and operations	72	28	0	0	0	0	100	0	19
2014	Information management	52	32	0	8	8	0	84	16	12
2014	Information technology	53	47	0	0	0	0	100	0	12
2014	None of the above	88	12	0	0	0	0	100	0	12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	80	20	0	0	100	0	12
2017	Legal services	69	23	0	8	92	8	35
2017	Administration and operations	82	18	0	0	100	0	17
2017	Human resources	100	0	0	0	100	0	11
2017	Information technology	83	17	0	0	100	0	12
2014	Library services	78	22	0	0	100	0	10
2014	Legal services	88	9	2	0	98	0	35
2014	Administration and operations	85	15	0	0	100	0	19
2014	Information management	76	24	0	0	100	0	12
2014	Information technology	69	31	0	0	100	0	12
2014	None of the above	100	0	0	0	100	0	12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	56	16	28	0	0	72	0	12
2017	Legal services	37	40	7	17	0	77	17	35
2017	Administration and operations	79	15	0	5	0	95	5	17
2017	Human resources	100	0	0	0	0	100	0	11
2017	Information technology	92	8	0	0	0	100	0	12
2014	Library services	88	12	0	0	0	100	0	10
2014	Legal services	50	36	11	4	0	86	4	35
2014	Administration and operations	71	20	0	5	4	95	5	19
2014	Information management	84	8	8	0	0	92	0	12
2014	Information technology	76	16	8	0	0	92	0	12
2014	None of the above	90	10	0	0	0	100	0	12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	18	0	0	0	100	0	12
2017	Legal services	61	32	5	0	2	93	2	35
2017	Administration and operations	71	24	5	0	0	95	0	17
2017	Human resources	84	16	0	0	0	100	0	11
2017	Information technology	58	33	0	8	0	92	8	12
2014	Library services	67	33	0	0	0	100	0	10
2014	Legal services	70	23	7	0	0	93	0	35
2014	Administration and operations	77	4	4	14	0	81	14	19
2014	Information management	50	42	0	8	0	92	8	12
2014	Information technology	61	31	0	8	0	92	8	12
2014	None of the above	81	15	4	0	0	96	0	12

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	74	26	0	0	0	0	0	100	0	12
2017	Legal services	33	44	12	5	3	3	0	79	8	35
2017	Administration and operations	53	47	0	0	0	0	0	100	0	17
2017	Human resources	74	17	0	0	0	0	9	100	0	11
2017	Information technology	42	42	8	0	8	0	0	83	8	12
2014	Library services	66	34	0	0	0	0	0	100	0	10
2014	Legal services	43	39	5	0	6	0	6	88	7	35
2014	Administration and operations	57	29	10	0	0	0	4	90	0	19
2014	Information management	36	40	24	0	0	0	0	76	0	12
2014	Information technology	23	47	15	8	8	0	0	69	15	12
2014	None of the above	57	27	4	12	0	0	0	84	12	12

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	74	19	0	7	0	93	7	11
2017	Legal services	45	43	8	0	3	88	3	35
2017	Administration and operations	42	52	0	6	0	94	6	16
2017	Human resources	54	29	17	0	0	83	0	11
2017	Information technology	55	18	27	0	0	73	0	11
2014	Library services	90	10	0	0	0	100	0	10
2014	Legal services	71	19	8	2	0	90	2	35
2014	Administration and operations	55	31	0	14	0	86	14	19
2014	Information management	48	34	18	0	0	82	0	12
2014	Information technology	69	23	0	8	0	92	8	12
2014	None of the above	90	10	0	0	0	100	0	12

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	86	8	0	0	7	93	7	12
2017	Legal services	60	26	6	5	3	86	8	35
2017	Administration and operations	56	38	0	6	0	94	6	16
2017	Human resources	74	17	9	0	0	91	0	11
2017	Information technology	73	9	18	0	0	82	0	11
2014	Library services	92	8	0	0	0	100	0	10
2014	Legal services	72	23	4	0	2	94	2	34
2014	Administration and operations	62	29	0	9	0	91	9	19
2014	Information management	64	16	0	0	20	80	20	12
2014	Information technology	69	23	0	0	8	92	8	12
2014	None of the above	94	6	0	0	0	100	0	12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	18	0	0	0	100	0	12
2017	Legal services	59	31	6	0	3	94	0	35
2017	Administration and operations	100	0	0	0	0	100	0	16
2017	Human resources	83	9	9	0	0	91	0	11
2017	Information technology	64	18	9	9	0	82	9	11
2014	Library services	88	12	0	0	0	100	0	10
2014	Legal services	68	22	2	6	2	91	7	34
2014	Administration and operations	72	28	0	0	0	100	0	19
2014	Information management	60	32	0	8	0	92	8	12
2014	Information technology	61	39	0	0	0	100	0	12
2014	None of the above	64	25	10	0	0	90	0	12

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	75	17	8	0	0	0	0	92	0	12
2017	Legal services	44	35	3	10	5	3	0	82	16	35
2017	Administration and operations	84	16	0	0	0	0	0	100	0	16
2017	Human resources	91	9	0	0	0	0	0	100	0	11
2017	Information technology	73	18	0	0	9	0	0	91	9	11
2014	Library services	75	25	0	0	0	0	0	100	0	10
2014	Legal services	81	13	4	0	2	0	0	94	2	35
2014	Administration and operations	66	34	0	0	0	0	0	100	0	19
2014	Information management	66	26	0	8	0	0	0	92	8	12
2014	Information technology	53	39	0	0	8	0	0	92	8	12
2014	None of the above	59	25	0	10	0	0	6	89	11	12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	44	0	8	0	0	21	26	84	0	12
2017	Legal services	22	18	8	7	16	0	30	57	32	35
2017	Administration and operations	65	16	8	0	5	6	0	86	6	16
2017	Human resources	47	0	0	0	0	0	53	100	0	11
2017	Information technology	55	18	0	0	0	0	27	100	0	11
2014	Library services	37	34	0	0	0	0	28	100	0	10
2014	Legal services	39	15	2	2	7	0	35	83	14	35
2014	Administration and operations	55	24	0	0	4	4	12	95	5	19
2014	Information management	15	8	8	8	24	10	27	36	51	12
2014	Information technology	46	31	8	8	0	0	8	83	8	12
2014	None of the above	71	0	4	0	19	0	6	76	20	12

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	83	10	7	0	0	0	93	0	12
2017	Legal services	52	28	10	3	3	3	83	6	35
2017	Administration and operations	40	55	6	0	0	0	94	0	17
2017	Human resources	46	36	17	0	0	0	83	0	11
2017	Information technology	58	33	0	8	0	0	92	8	12
2014	Library services	90	10	0	0	0	0	100	0	10
2014	Legal services	66	27	4	3	0	0	93	3	35
2014	Administration and operations	55	45	0	0	0	0	100	0	19
2014	Information management	32	68	0	0	0	0	100	0	12
2014	Information technology	53	39	0	0	8	0	92	8	12
2014	None of the above	84	10	6	0	0	0	94	0	12

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	66	24	10	0	0	0	0	90	0	12
2017	Legal services	34	41	8	11	3	3	0	77	14	35
2017	Administration and operations	43	41	11	0	5	0	0	84	5	17
2017	Human resources	55	45	0	0	0	0	0	100	0	11
2017	Information technology	67	17	8	8	0	0	0	83	8	12
2014	Library services	68	32	0	0	0	0	0	100	0	10
2014	Legal services	29	42	10	12	2	2	2	75	15	35
2014	Administration and operations	55	35	4	5	0	0	0	90	5	19
2014	Information management	16	50	8	26	0	0	0	66	26	12
2014	Information technology	53	31	8	8	0	0	0	85	8	12
2014	None of the above	63	16	10	10	0	0	0	79	10	12

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	18	0	0	0	0	100	0	12
2017	Legal services	40	43	8	3	3	3	86	6	35
2017	Administration and operations	58	42	0	0	0	0	100	0	17
2017	Human resources	55	45	0	0	0	0	100	0	11
2017	Information technology	67	8	17	0	8	0	75	8	12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	90	10	0	0	0	100	0	12
2017	Legal services	54	39	3	3	3	92	5	35
2017	Administration and operations	82	18	0	0	0	100	0	17
2017	Human resources	75	25	0	0	0	100	0	11
2017	Information technology	75	17	8	0	0	92	0	12
2014	Library services	75	25	0	0	0	100	0	10
2014	Legal services	68	30	2	0	0	98	0	35
2014	Administration and operations	70	26	4	0	0	96	0	19
2014	Information management	56	36	0	8	0	92	8	12
2014	Information technology	61	39	0	0	0	100	0	12
2014	None of the above	84	16	0	0	0	100	0	12

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	50	40	10	0	0	0	90	0	12
2017	Legal services	51	26	8	6	5	3	80	11	35
2017	Administration and operations	45	44	11	0	0	0	89	0	17
2017	Human resources	91	9	0	0	0	0	100	0	11
2017	Information technology	67	25	8	0	0	0	92	0	12

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	77	16	0	7	0	93	7	12
2017	Legal services	67	27	7	0	0	93	0	35
2017	Administration and operations	69	31	0	0	0	100	0	17
2017	Human resources	63	20	17	0	0	83	0	11
2017	Information technology	75	25	0	0	0	100	0	12
2014	Library services	100	0	0	0	0	100	0	10
2014	Legal services	91	7	2	0	0	98	0	35
2014	Administration and operations	70	30	0	0	0	100	0	19
2014	Information management	82	18	0	0	0	100	0	12
2014	Information technology	77	15	0	0	8	92	8	12
2014	None of the above	94	6	0	0	0	100	0	12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	64	26	10	0	0	0	0	90	0	12
2017	Legal services	31	41	17	8	0	3	0	75	8	35
2017	Administration and operations	44	38	13	5	0	0	0	82	5	17
2017	Human resources	83	17	0	0	0	0	0	100	0	11
2017	Information technology	67	25	0	0	8	0	0	92	8	12
2014	Library services	68	32	0	0	0	0	0	100	0	10
2014	Legal services	25	37	15	5	11	0	6	66	17	35
2014	Administration and operations	46	50	4	0	0	0	0	96	0	19
2014	Information management	52	40	8	0	0	0	0	92	0	12
2014	Information technology	53	31	8	8	0	0	0	85	8	12
2014	None of the above	48	31	10	0	10	0	0	79	10	12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	60	40	0	0	0	0	100	0	12
2017	Legal services	28	29	23	10	6	3	60	17	35
2017	Administration and operations	39	50	6	5	0	0	89	5	17
2017	Human resources	74	17	9	0	0	0	91	0	11
2017	Information technology	55	27	9	9	0	0	82	9	11
2014	Library services	75	25	0	0	0	0	100	0	10
2014	Legal services	35	30	15	9	11	0	65	20	35
2014	Administration and operations	65	25	10	0	0	0	90	0	19
2014	Information management	42	50	8	0	0	0	92	0	12
2014	Information technology	46	47	0	0	8	0	92	8	12
2014	None of the above	63	16	10	0	10	0	79	10	12

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	84	16	0	0	0	0	100	0	12
2017	Legal services	47	30	10	3	3	7	83	6	35
2017	Administration and operations	71	23	5	0	0	0	95	0	17
2017	Human resources	91	9	0	0	0	0	100	0	11
2017	Information technology	50	33	8	8	0	0	83	8	12
2014	Library services	75	25	0	0	0	0	100	0	10
2014	Legal services	57	30	7	6	0	0	87	6	35
2014	Administration and operations	65	30	5	0	0	0	95	0	19
2014	Information management	60	24	8	8	0	0	84	8	12
2014	Information technology	38	54	0	0	8	0	92	8	12
2014	None of the above	59	37	4	0	0	0	96	0	12

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	75	25	0	0	0	0	100	0	12
2017	Legal services	61	27	5	3	0	3	91	3	35
2017	Administration and operations	56	38	6	0	0	0	94	0	17
2017	Human resources	74	17	9	0	0	0	91	0	11
2017	Information technology	75	8	8	0	8	0	83	8	12
2014	Library services	100	0	0	0	0	0	100	0	10
2014	Legal services	70	26	2	2	0	0	96	2	35
2014	Administration and operations	70	30	0	0	0	0	100	0	19
2014	Information management	48	42	10	0	0	0	90	0	12
2014	Information technology	69	23	0	0	8	0	92	8	12
2014	None of the above	84	16	0	0	0	0	100	0	12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	62	22	16	0	0	0	84	0	12
2017	Legal services	40	36	8	7	6	3	78	13	35
2017	Administration and operations	50	41	0	5	4	0	91	9	17
2017	Human resources	59	25	9	0	0	8	91	0	11
2017	Information technology	50	25	17	8	0	0	75	8	12
2014	Library services	48	52	0	0	0	0	100	0	10
2014	Legal services	47	45	4	0	2	2	94	2	35
2014	Administration and operations	48	43	9	0	0	0	91	0	19
2014	Information management	60	32	0	8	0	0	92	8	12
2014	Information technology	38	54	8	0	0	0	92	0	12
2014	None of the above	55	19	16	0	10	0	74	10	12

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	0	27	29	44	0	0	73	0	12
2017	Legal services	2	17	27	22	29	3	0	52	20	35
2017	Administration and operations	11	5	39	11	21	0	13	37	19	17
2017	Human resources	0	9	41	26	8	0	17	40	10	11
2017	Information technology	8	33	33	8	17	0	0	25	42	12
2014	Library services	0	21	22	22	26	0	10	53	23	10
2014	Legal services	2	19	27	20	30	0	2	51	21	35
2014	Administration and operations	0	10	37	31	22	0	0	52	10	18
2014	Information management	9	24	39	20	8	0	0	29	33	12
2014	Information technology	8	15	54	15	8	0	0	23	23	12
2014	None of the above	0	0	15	49	37	0	0	85	0	12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	0	0	19	81	0	0	100	0	12
2017	Legal services	0	0	13	40	44	3	0	86	0	35
2017	Administration and operations	5	10	11	11	42	0	20	67	19	17
2017	Human resources	0	0	9	24	51	0	17	90	0	11
2017	Information technology	0	0	17	17	58	0	8	82	0	12
2014	Legal services	2	2	10	30	45	2	9	84	4	35
2014	Administration and operations	0	0	9	38	47	0	5	90	0	18
2014	Information management	0	8	8	43	41	0	0	84	8	12
2014	Information technology	0	0	15	38	39	0	8	83	0	12
2014	None of the above	0	0	0	15	68	0	18	100	0	12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	0	22	12	47	0	18	73	0	12
2017	Legal services	6	8	31	22	29	0	3	53	15	35
2017	Administration and operations	0	5	33	26	11	5	19	49	7	17
2017	Human resources	0	0	17	24	42	0	17	79	0	11
2017	Information technology	0	17	25	25	33	0	0	58	17	12
2014	Legal services	0	6	24	26	38	0	6	68	6	35
2014	Administration and operations	0	20	16	26	38	0	0	64	20	18
2014	Information management	16	8	45	0	31	0	0	31	24	12
2014	Information technology	8	8	31	23	24	0	8	50	17	12
2014	None of the above	0	0	15	28	47	0	10	84	0	12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	0	0	42	50	0	8	100	0	12
2017	Legal services	0	6	30	31	29	3	0	62	6	34
2017	Administration and operations	0	0	11	32	37	7	13	86	0	17
2017	Human resources	0	9	15	9	51	0	17	71	10	11
2017	Information technology	8	0	42	8	42	0	0	50	8	12
2014	Library services	0	12	0	31	47	0	10	86	14	10
2014	Legal services	4	2	28	36	25	0	5	64	7	35
2014	Administration and operations	0	5	11	41	43	0	0	84	5	18
2014	Information management	8	8	16	34	34	0	0	68	16	12
2014	Information technology	8	0	15	23	47	0	8	75	8	12
2014	None of the above	0	0	0	46	47	0	7	100	0	12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	0	20	32	39	0	8	78	0	12
2017	Legal services	3	3	17	30	36	6	7	75	6	35
2017	Administration and operations	0	4	25	22	31	5	13	64	5	17
2017	Human resources	9	9	16	25	42	0	0	67	17	11
2017	Information technology	0	17	42	17	25	0	0	42	17	12
2014	Legal services	2	11	22	33	25	0	7	62	14	35
2014	Administration and operations	5	6	30	28	31	0	0	59	11	18
2014	Information management	24	26	10	16	24	0	0	40	50	12
2014	Information technology	8	15	38	8	24	0	8	34	25	12
2014	None of the above	0	4	0	29	59	0	7	96	4	12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	0	10	34	56	0	0	90	0	12
2017	Legal services	3	5	18	17	48	6	3	72	9	35
2017	Administration and operations	5	9	29	15	17	5	19	43	19	17
2017	Human resources	0	9	16	8	59	0	9	73	9	11
2017	Information technology	0	0	25	17	50	0	8	73	0	12
2014	Library services	0	12	22	10	39	8	10	59	15	10
2014	Legal services	0	4	10	47	31	0	7	85	4	35
2014	Administration and operations	5	5	15	31	39	0	5	74	11	19
2014	Information management	10	16	16	16	42	0	0	58	26	12
2014	Information technology	0	0	15	31	47	0	8	83	0	12
2014	None of the above	0	0	6	21	55	0	18	93	0	12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	0	11	31	48	10	0	88	0	12
2017	Legal services	3	15	22	20	34	6	0	57	19	35
2017	Administration and operations	5	5	26	33	6	5	19	51	14	17
2017	Human resources	0	0	24	17	42	0	17	71	0	11
2017	Information technology	0	8	33	17	33	0	8	55	9	12
2014	Legal services	0	10	22	44	22	0	2	67	10	35
2014	Administration and operations	0	5	35	27	32	0	0	59	5	18
2014	Information management	0	26	43	16	15	0	0	31	26	12
2014	Information technology	0	15	23	31	24	0	8	59	17	12
2014	None of the above	0	0	0	37	45	0	18	100	0	12

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	74	26	0	0	0	100	0	12
2017	Legal services	54	34	12	0	0	88	12	35
2017	Administration and operations	80	20	0	0	0	100	0	17
2017	Human resources	64	36	0	0	0	100	0	11
2017	Information technology	92	8	0	0	0	100	0	12
2014	Library services	88	12	0	0	0	100	0	10
2014	Legal services	77	11	0	2	10	98	2	35
2014	Administration and operations	86	14	0	0	0	100	0	19
2014	Information management	84	8	8	0	0	92	8	12
2014	Information technology	61	39	0	0	0	100	0	12
2014	None of the above	90	0	0	0	10	100	0	12

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	46	22	25	0	0	0	8	73	0	12
2017	Legal services	26	34	9	8	8	9	6	70	19	35
2017	Administration and operations	25	37	24	9	5	0	0	62	14	17
2017	Human resources	59	24	0	9	0	9	0	91	9	11
2017	Information technology	50	17	17	8	8	0	0	67	17	12
2014	Legal services	33	35	11	6	4	6	5	77	11	35
2014	Administration and operations	41	25	5	9	0	4	15	82	12	19
2014	Information management	48	18	18	16	0	0	0	66	16	12
2014	Information technology	46	39	8	8	0	0	0	85	8	12
2014	None of the above	40	33	16	0	10	0	0	73	10	12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	84	8	0	8	0	0	92	8	12
2017	Legal services	51	30	11	3	3	3	83	5	35
2017	Administration and operations	50	31	5	9	5	0	81	14	17
2017	Human resources	55	36	9	0	0	0	91	0	11
2017	Information technology	58	17	8	17	0	0	75	17	12
2014	Library services	75	25	0	0	0	0	100	0	10
2014	Legal services	61	21	5	11	2	0	82	13	35
2014	Administration and operations	52	19	24	5	0	0	71	5	19
2014	Information management	40	28	16	0	16	0	68	16	12
2014	Information technology	61	31	0	8	0	0	92	8	12
2014	None of the above	79	10	0	0	10	0	90	10	12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	74	18	0	8	0	0	0	92	8	12
2017	Legal services	50	31	8	5	0	6	0	86	5	35
2017	Administration and operations	45	28	17	5	5	0	0	73	10	17
2017	Human resources	46	54	0	0	0	0	0	100	0	11
2017	Information technology	42	33	17	0	8	0	0	75	8	12
2014	Library services	63	37	0	0	0	0	0	100	0	10
2014	Legal services	59	25	4	8	0	2	2	88	8	35
2014	Administration and operations	39	46	5	9	0	0	0	86	9	19
2014	Information management	42	34	8	8	8	0	0	76	16	12
2014	Information technology	31	8	47	8	0	0	8	41	8	12
2014	None of the above	80	20	0	0	0	0	0	100	0	12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	67	7	0	0	16	10	0	82	18	12
2017	Legal services	27	41	11	2	3	15	0	81	6	34
2017	Administration and operations	55	21	11	0	5	7	0	83	6	17
2017	Human resources	39	61	0	0	0	0	0	100	0	11
2017	Information technology	42	8	17	8	8	17	0	60	20	12
2014	Library services	56	37	0	0	0	8	0	100	0	10
2014	Legal services	65	22	6	2	0	2	2	92	2	35
2014	Administration and operations	51	40	0	9	0	0	0	91	9	19
2014	Information management	56	26	0	8	0	10	0	91	9	12
2014	Information technology	31	15	31	8	8	0	8	50	17	12
2014	None of the above	68	28	0	4	0	0	0	96	4	12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	28	15	10	0	8	16	23	70	13	12
2017	Legal services	12	33	8	11	9	24	3	62	28	34
2017	Administration and operations	26	39	23	0	5	7	0	70	6	17
2017	Human resources	23	52	0	9	0	17	0	90	10	11
2017	Information technology	33	17	25	0	25	0	0	50	25	12
2014	Library services	28	22	25	0	0	8	18	67	0	10
2014	Legal services	13	25	14	21	5	21	2	49	34	35
2014	Administration and operations	35	15	10	26	4	4	5	55	34	19
2014	Information management	0	34	26	8	16	9	7	41	28	12
2014	Information technology	15	31	23	15	8	8	0	50	25	12
2014	None of the above	38	16	10	4	10	21	0	68	18	12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	92	0	8	0	0	92	0	12
2017	Legal services	71	27	0	3	0	97	3	34
2017	Administration and operations	53	32	0	10	5	85	15	17
2017	Human resources	75	16	0	0	9	91	9	11
2017	Information technology	50	17	8	25	0	67	25	12
2014	Library services	66	34	0	0	0	100	0	10
2014	Legal services	66	28	2	4	0	94	4	35
2014	Administration and operations	57	33	10	0	0	90	0	19
2014	Information management	32	60	8	0	0	92	0	12
2014	Information technology	46	47	0	8	0	92	8	12
2014	None of the above	73	16	0	10	0	90	10	12

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	57	32	10	0	0	0	0	90	0	12
2017	Legal services	35	35	8	12	3	3	3	74	17	35
2017	Administration and operations	56	33	6	0	5	0	0	89	5	17
2017	Human resources	83	9	0	9	0	0	0	91	9	11
2017	Information technology	58	33	8	0	0	0	0	92	0	12
2014	Library services	68	32	0	0	0	0	0	100	0	10
2014	Legal services	46	37	4	4	7	2	0	84	12	35
2014	Administration and operations	56	39	0	5	0	0	0	95	5	19
2014	Information management	60	32	0	0	8	0	0	92	8	12
2014	Information technology	53	31	8	0	8	0	0	85	8	12
2014	None of the above	59	31	0	0	10	0	0	90	10	12

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	72	20	8	0	0	0	92	0	12
2017	Legal services	48	35	3	11	0	3	85	11	35
2017	Administration and operations	54	30	12	0	5	0	83	5	17
2017	Human resources	75	16	0	0	0	9	100	0	11
2017	Information technology	75	25	0	0	0	0	100	0	12
2014	Library services	66	34	0	0	0	0	100	0	10
2014	Legal services	57	34	4	4	2	0	90	6	35
2014	Administration and operations	71	24	0	5	0	0	95	5	19
2014	Information management	68	8	16	8	0	0	76	8	12
2014	Information technology	46	39	8	0	8	0	85	8	12
2014	None of the above	60	19	10	0	10	0	79	10	12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	72	10	0	8	0	10	0	91	9	12
2017	Legal services	42	42	3	9	0	3	0	87	9	35
2017	Administration and operations	52	30	13	5	0	0	0	82	5	17
2017	Human resources	71	29	0	0	0	0	0	100	0	11
2017	Information technology	75	8	8	8	0	0	0	83	8	12
2014	Library services	66	25	0	0	0	0	10	100	0	10
2014	Legal services	45	40	4	5	6	0	0	85	11	35
2014	Administration and operations	66	29	0	5	0	0	0	95	5	19
2014	Information management	68	16	0	8	8	0	0	84	16	12
2014	Information technology	61	24	8	0	8	0	0	85	8	12
2014	None of the above	69	21	0	0	10	0	0	90	10	12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	92	8	0	0	100	0	12
2017	Legal services	87	9	3	0	97	0	34
2017	Administration and operations	86	14	0	0	100	0	17
2017	Human resources	100	0	0	0	100	0	11
2017	Information technology	92	8	0	0	100	0	12
2014	Library services	100	0	0	0	100	0	10
2014	Legal services	85	13	0	2	98	2	35
2014	Administration and operations	86	5	9	0	91	0	19
2014	Information management	100	0	0	0	100	0	12
2014	Information technology	76	24	0	0	100	0	12
2014	None of the above	100	0	0	0	100	0	12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	64	23	7	0	0	6	0	93	0	12
2017	Legal services	56	20	5	3	3	3	8	87	7	35
2017	Administration and operations	59	14	15	0	0	0	12	83	0	17
2017	Human resources	72	0	0	0	0	0	28	100	0	11
2017	Information technology	83	17	0	0	0	0	0	100	0	12
2014	Library services	58	20	0	0	0	0	22	100	0	10
2014	Legal services	71	4	5	13	4	2	2	78	17	35
2014	Administration and operations	55	15	5	0	10	0	14	82	12	19
2014	Information management	76	24	0	0	0	0	0	100	0	12
2014	Information technology	53	31	8	0	0	0	8	92	0	12
2014	None of the above	42	19	10	8	21	0	0	60	29	12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	74	18	8	0	0	0	92	0	12
2017	Legal services	66	17	3	3	3	7	89	7	35
2017	Administration and operations	77	6	13	0	5	0	82	5	17
2017	Human resources	100	0	0	0	0	0	100	0	11
2017	Information technology	92	8	0	0	0	0	100	0	12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	66	24	10	0	0	90	0	12
2017	Legal services	66	27	3	3	0	93	3	35
2017	Administration and operations	69	18	7	0	5	87	5	17
2017	Human resources	91	9	0	0	0	100	0	11
2017	Information technology	83	17	0	0	0	100	0	12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	64	18	18	0	0	0	82	0	12
2017	Legal services	50	37	7	3	0	3	90	3	35
2017	Administration and operations	54	41	0	5	0	0	95	5	17
2017	Human resources	91	9	0	0	0	0	100	0	11
2017	Information technology	83	8	8	0	0	0	92	0	12
2014	Library services	88	12	0	0	0	0	100	0	10
2014	Legal services	67	17	2	9	2	2	86	12	35
2014	Administration and operations	79	15	0	0	5	0	95	5	19
2014	Information management	68	16	16	0	0	0	84	0	12
2014	Information technology	69	16	8	0	8	0	85	8	12
2014	None of the above	69	10	10	0	10	0	79	10	12

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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	80	13	0	8	0	0	0	92	8	12
2017	Legal services	46	34	0	8	5	6	0	85	15	35
2017	Administration and operations	43	33	6	0	5	7	6	87	6	17
2017	Human resources	75	16	0	9	0	0	0	91	9	11
2017	Information technology	58	25	8	8	0	0	0	83	8	12
2014	Library services	54	46	0	0	0	0	0	100	0	10
2014	Legal services	57	33	2	6	0	2	0	92	6	35
2014	Administration and operations	61	28	10	0	0	0	0	90	0	19
2014	Information management	40	34	26	0	0	0	0	74	0	12
2014	Information technology	31	54	0	0	8	8	0	92	8	12
2014	None of the above	90	0	0	0	0	10	0	100	0	12

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	78	15	0	8	0	0	0	92	8	12
2017	Legal services	45	34	3	11	5	3	0	81	17	35
2017	Administration and operations	49	22	12	5	0	7	6	81	6	17
2017	Human resources	91	0	9	0	0	0	0	91	0	11
2017	Information technology	50	25	8	8	8	0	0	75	17	12
2014	Library services	54	34	12	0	0	0	0	88	0	10
2014	Legal services	44	34	12	10	0	0	0	78	10	35
2014	Administration and operations	60	35	5	0	0	0	0	95	0	19
2014	Information management	40	53	8	0	0	0	0	92	0	12
2014	Information technology	23	47	23	0	8	0	0	69	8	12
2014	None of the above	90	10	0	0	0	0	0	100	0	12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	60	12	10	8	0	10	0	80	9	12
2017	Legal services	38	33	8	10	9	3	0	73	19	35
2017	Administration and operations	39	20	17	5	0	13	6	73	6	17
2017	Human resources	83	9	0	0	0	9	0	100	0	11
2017	Information technology	33	42	8	8	8	0	0	75	17	12
2014	Library services	44	44	12	0	0	0	0	88	0	10
2014	Legal services	35	49	10	4	2	0	0	84	6	35
2014	Administration and operations	56	34	10	0	0	0	0	90	0	19
2014	Information management	24	50	26	0	0	0	0	74	0	12
2014	Information technology	23	39	23	8	8	0	0	62	15	12
2014	None of the above	72	18	0	0	0	10	0	100	0	12

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	64	18	8	0	0	10	0	91	0	12
2017	Legal services	35	24	12	19	11	0	0	58	30	35
2017	Administration and operations	45	26	11	0	0	13	6	87	0	17
2017	Human resources	83	0	9	0	0	9	0	91	0	11
2017	Information technology	25	33	25	0	8	8	0	64	9	12
2014	Library services	63	25	12	0	0	0	0	88	0	10
2014	Legal services	43	31	15	6	2	2	0	76	8	35
2014	Administration and operations	52	28	10	0	0	10	0	89	0	19
2014	Information management	42	32	16	0	0	10	0	82	0	12
2014	Information technology	15	47	15	0	8	15	0	73	9	12
2014	None of the above	66	24	10	0	0	0	0	90	0	12

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	62	38	0	0	0	0	0	100	0	12
2017	Legal services	35	31	13	14	3	3	0	69	18	35
2017	Administration and operations	27	33	11	12	0	13	6	72	14	17
2017	Human resources	66	17	0	0	0	17	0	100	0	11
2017	Information technology	42	42	0	8	8	0	0	83	17	12
2014	Library services	54	34	12	0	0	0	0	88	0	10
2014	Legal services	34	37	17	11	0	0	0	71	11	35
2014	Administration and operations	46	44	10	0	0	0	0	90	0	19
2014	Information management	34	50	16	0	0	0	0	84	0	12
2014	Information technology	15	62	15	0	8	0	0	77	8	12
2014	None of the above	36	53	10	0	0	0	0	90	0	12

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	18	0	0	0	0	100	0	12
2017	Legal services	54	35	5	5	0	0	89	5	34
2017	Administration and operations	51	32	17	0	0	0	83	0	17
2017	Human resources	74	17	0	9	0	0	91	9	11
2017	Information technology	42	25	8	8	8	8	73	18	12
2014	Library services	63	0	37	0	0	0	63	0	10
2014	Legal services	44	46	4	2	4	0	90	6	35
2014	Administration and operations	80	14	5	0	0	0	95	0	19
2014	Information management	68	24	8	0	0	0	92	0	12
2014	Information technology	23	62	8	0	8	0	85	8	12
2014	None of the above	69	21	10	0	0	0	90	0	12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	18	0	0	0	0	100	0	12
2017	Legal services	66	29	3	3	0	0	95	3	35
2017	Administration and operations	39	49	12	0	0	0	88	0	17
2017	Human resources	74	26	0	0	0	0	100	0	11
2017	Information technology	67	25	8	0	0	0	92	0	12
2014	Library services	63	37	0	0	0	0	100	0	10
2014	Legal services	73	23	2	0	2	0	98	0	35
2014	Administration and operations	71	24	5	0	0	0	95	0	19
2014	Information management	92	8	0	0	0	0	100	0	12
2014	Information technology	38	47	8	0	0	8	92	0	12
2014	None of the above	100	0	0	0	0	0	100	0	12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	72	8	0	10	0	10	0	89	11	12
2017	Legal services	39	40	11	7	3	0	0	79	10	35
2017	Administration and operations	43	33	6	0	5	7	6	87	6	17
2017	Human resources	71	20	0	9	0	0	0	91	9	11
2017	Information technology	42	33	17	8	0	0	0	75	8	12
2014	Library services	63	12	12	12	0	0	0	75	12	10
2014	Legal services	58	30	4	0	4	4	0	91	4	35
2014	Administration and operations	55	28	5	5	0	0	7	89	6	19
2014	Information management	51	7	26	8	0	8	0	63	9	12
2014	Information technology	15	54	8	15	0	0	8	75	17	12
2014	None of the above	69	31	0	0	0	0	0	100	0	12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	51	20	10	0	0	18	0	88	0	12
2017	Legal services	45	24	16	12	0	0	3	71	13	35
2017	Administration and operations	12	36	23	6	5	13	6	59	13	17
2017	Human resources	29	16	17	0	0	17	20	73	0	11
2017	Information technology	17	25	42	0	8	8	0	45	9	12
2014	Library services	47	20	12	0	0	21	0	84	0	10
2014	Legal services	33	27	19	4	7	10	0	67	12	35
2014	Administration and operations	44	29	20	0	0	0	7	79	0	19
2014	Information management	50	18	16	8	0	8	0	74	9	12
2014	Information technology	8	47	8	8	15	8	8	64	27	12
2014	None of the above	51	21	10	10	0	0	7	77	11	12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	56	16	0	0	8	20	0	90	10	12
2017	Legal services	28	23	18	11	8	8	3	58	22	35
2017	Administration and operations	23	22	15	11	5	18	6	59	21	17
2017	Human resources	30	32	9	0	0	29	0	88	0	11
2017	Information technology	17	33	25	8	8	8	0	55	18	12
2014	Library services	55	21	12	0	0	12	0	86	0	10
2014	Legal services	23	30	23	3	4	9	8	64	8	35
2014	Administration and operations	25	25	10	20	10	4	7	56	33	19
2014	Information management	35	15	26	8	0	8	8	59	10	12
2014	Information technology	23	8	23	15	8	24	0	40	30	12
2014	None of the above	58	21	0	10	10	0	0	79	21	12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	90	10	0	0	0	0	100	0	12
2017	Legal services	66	19	3	9	0	3	87	9	35
2017	Administration and operations	70	30	0	0	0	0	100	0	17
2017	Human resources	64	28	0	9	0	0	91	9	11
2017	Information technology	83	17	0	0	0	0	100	0	12
2014	Library services	88	12	0	0	0	0	100	0	10
2014	Legal services	72	12	0	9	2	5	88	12	35
2014	Administration and operations	79	14	0	0	0	7	100	0	19
2014	Information management	76	8	8	8	0	0	84	8	12
2014	Information technology	31	54	8	8	0	0	85	8	12
2014	None of the above	90	0	0	0	0	10	100	0	12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	80	20	0	0	0	0	0	100	0	12
2017	Legal services	66	29	3	3	0	0	0	95	3	35
2017	Administration and operations	87	13	0	0	0	0	0	100	0	17
2017	Human resources	80	0	0	0	0	0	20	100	0	11
2017	Information technology	75	17	0	0	0	0	8	100	0	12
2014	Library services	88	12	0	0	0	0	0	100	0	10
2014	Legal services	75	11	0	4	2	6	2	94	6	35
2014	Administration and operations	95	5	0	0	0	0	0	100	0	19
2014	Information management	66	24	0	0	0	10	0	100	0	12
2014	Information technology	76	0	0	16	0	8	0	83	17	12
2014	None of the above	100	0	0	0	0	0	0	100	0	12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	74	18	0	8	0	0	0	92	8	12
2017	Legal services	32	39	10	11	3	6	0	75	14	35
2017	Administration and operations	49	22	11	5	7	6	0	75	13	17
2017	Human resources	69	31	0	0	0	0	0	100	0	10
2017	Information technology	58	17	17	0	8	0	0	75	8	12
2014	Library services	63	25	0	0	0	12	0	100	0	10
2014	Legal services	34	34	8	8	10	3	2	73	19	35
2014	Administration and operations	51	39	10	0	0	0	0	90	0	19
2014	Information management	43	33	16	8	0	0	0	76	8	12
2014	Information technology	15	47	23	8	8	0	0	62	15	12
2014	None of the above	54	31	0	4	0	10	0	95	5	12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	59	8	10	15	8	0	0	67	23	12
2017	Legal services	20	18	12	12	19	6	13	47	38	35
2017	Administration and operations	10	26	0	26	13	0	25	48	52	17
2017	Human resources	14	32	9	9	0	9	28	73	13	11
2017	Information technology	17	25	8	25	17	0	8	45	45	12
2014	Library services	35	28	25	12	0	0	0	63	12	10
2014	Legal services	11	16	16	13	30	2	13	32	50	35
2014	Administration and operations	37	14	25	0	24	0	0	51	24	19
2014	Information management	17	51	16	8	8	0	0	68	16	12
2014	Information technology	8	31	31	23	8	0	0	39	31	12
2014	None of the above	32	18	15	15	10	0	10	56	28	12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	50	32	0	0	0	18	100	0	12
2017	Legal services	20	32	18	19	6	6	55	26	35
2017	Administration and operations	33	26	30	6	5	0	59	11	17
2017	Human resources	63	37	0	0	0	0	100	0	11
2017	Information technology	50	33	0	17	0	0	83	17	12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	58	32	0	0	0	10	0	100	0	12
2017	Legal services	43	28	8	9	0	12	0	80	10	35
2017	Administration and operations	63	17	20	0	0	0	0	80	0	17
2017	Human resources	41	36	23	0	0	0	0	77	0	11
2017	Information technology	50	25	0	0	0	25	0	100	0	12
2014	Library services	75	12	12	0	0	0	0	88	0	10
2014	Legal services	59	25	0	5	2	7	2	92	8	35
2014	Administration and operations	70	20	5	5	0	0	0	90	5	19
2014	Information management	76	8	16	0	0	0	0	84	0	12
2014	Information technology	53	24	15	0	0	8	0	83	0	12
2014	None of the above	96	4	0	0	0	0	0	100	0	12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	100	0	0	0	0	100	0	12
2017	Legal services	51	37	6	3	3	91	3	35
2017	Administration and operations	58	29	0	5	7	94	6	17
2017	Human resources	67	17	16	0	0	84	0	11
2017	Information technology	67	33	0	0	0	100	0	12
2014	Library services	75	12	12	0	0	88	0	10
2014	Legal services	66	28	2	2	2	96	2	35
2014	Administration and operations	61	34	5	0	0	95	0	19
2014	Information management	50	34	8	8	0	84	8	12
2014	Information technology	46	47	0	0	8	100	0	12
2014	None of the above	79	0	10	0	10	88	0	12

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	90	10	0	0	0	100	0	12
2017	Legal services	68	26	6	0	0	94	0	35
2017	Administration and operations	60	27	13	0	0	87	0	17
2017	Human resources	100	0	0	0	0	100	0	11
2017	Information technology	75	25	0	0	0	100	0	12
2014	Library services	75	25	0	0	0	100	0	10
2014	Legal services	73	23	2	2	0	96	2	35
2014	Administration and operations	70	30	0	0	0	100	0	19
2014	Information management	58	34	8	0	0	92	0	12
2014	Information technology	61	31	0	0	8	92	8	12
2014	None of the above	90	10	0	0	0	100	0	12

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	92	8	0	0	0	0	100	0	12
2017	Legal services	60	20	14	3	0	3	83	3	35
2017	Administration and operations	65	22	13	0	0	0	87	0	17
2017	Human resources	71	29	0	0	0	0	100	0	11
2017	Information technology	75	17	8	0	0	0	92	0	12
2014	Library services	100	0	0	0	0	0	100	0	10
2014	Legal services	71	21	4	2	2	0	92	4	35
2014	Administration and operations	76	15	9	0	0	0	91	0	19
2014	Information management	66	26	8	0	0	0	92	0	12
2014	Information technology	38	54	0	0	8	0	92	8	12
2014	None of the above	90	10	0	0	0	0	100	0	12

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	10	8	0	0	92	0	12
2017	Legal services	69	20	6	6	0	88	6	35
2017	Administration and operations	59	33	7	0	0	93	0	17
2017	Human resources	91	9	0	0	0	100	0	11
2017	Information technology	75	17	0	8	0	92	8	12
2014	Legal services	71	18	7	2	2	89	4	35
2014	Administration and operations	76	15	9	0	0	91	0	19
2014	Information management	66	26	8	0	0	92	0	12
2014	Information technology	38	54	0	0	8	92	8	12
2014	None of the above	90	10	0	0	0	100	0	12

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	86	8	7	0	0	0	93	0	12
2017	Legal services	69	12	11	3	3	3	83	5	35
2017	Administration and operations	56	26	13	0	5	0	82	5	17
2017	Human resources	71	9	0	20	0	0	80	20	11
2017	Information technology	67	8	17	8	0	0	75	8	12
2014	Library services	100	0	0	0	0	0	100	0	10
2014	Legal services	66	17	6	5	2	5	86	7	35
2014	Administration and operations	66	14	14	5	0	0	80	5	19
2014	Information management	50	18	24	8	0	0	68	8	12
2014	Information technology	38	54	0	0	8	0	92	8	12
2014	None of the above	90	0	0	10	0	0	90	10	12

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Library services	15	56	28	12
2017	Legal services	38	43	19	35
2017	Administration and operations	37	41	22	17
2017	Human resources	17	46	37	11
2017	Information technology	8	58	33	12
2014	Library services	0	62	38	10
2014	Legal services	17	64	19	35
2014	Administration and operations	10	52	38	19
2014	Information management	44	16	40	12
2014	Information technology	8	62	31	12
2014	None of the above	24	58	19	12

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Legal services	17	15	7	0	61	0	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	Library services	100	12
2017	Human resources	100	11
2017	Information technology	100	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	28	0	14	0	0	58	0	66	0	12
2017	Legal services	21	12	12	6	5	38	6	59	20	35
2017	Administration and operations	34	14	17	5	0	18	11	69	7	17
2017	Human resources	46	0	9	0	0	25	20	84	0	11
2017	Information technology	33	25	0	0	0	17	25	100	0	12
2014	Library services	37	21	12	0	0	29	0	83	0	10
2014	Legal services	20	11	12	2	4	39	12	63	12	35
2014	Administration and operations	25	10	24	10	0	4	26	50	15	19
2014	Information management	24	10	0	8	8	34	16	68	32	12
2014	Information technology	23	15	15	16	0	31	0	55	23	12
2014	None of the above	38	0	0	0	0	42	20	100	0	12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	65	7	8	0	0	20	0	90	0	12
2017	Legal services	39	27	6	8	3	17	0	79	13	35
2017	Administration and operations	40	22	17	5	0	11	5	74	6	17
2017	Human resources	83	17	0	0	0	0	0	100	0	11
2017	Information technology	42	33	0	8	0	8	8	90	10	12
2014	Library services	55	33	0	0	0	12	0	100	0	10
2014	Legal services	42	23	6	4	0	25	0	87	5	35
2014	Administration and operations	44	15	14	14	0	0	12	68	16	19
2014	Information management	58	18	0	8	0	16	0	91	9	12
2014	Information technology	31	31	15	0	0	23	0	80	0	12
2014	None of the above	33	36	10	0	0	16	4	87	0	12

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	52	22	10	10	0	0	6	78	11	12
2017	Legal services	12	38	5	12	0	0	32	74	18	35
2017	Administration and operations	22	44	17	17	0	0	0	66	17	17
2017	Human resources	41	26	0	0	0	20	13	100	0	11
2017	Information technology	50	33	17	0	0	0	0	83	0	12
2014	Library services	28	52	12	0	0	0	8	87	0	10
2014	Legal services	22	24	2	6	0	2	44	85	11	35
2014	Administration and operations	39	49	0	5	0	0	7	94	6	19
2014	Information management	32	33	8	18	0	0	9	71	20	12
2014	Information technology	23	54	8	8	0	8	0	83	8	12
2014	None of the above	59	15	10	6	10	0	0	73	16	12

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	42	0	8	0	0	44	6	84	0	12
2017	Legal services	4	15	14	3	3	19	42	50	15	35
2017	Administration and operations	12	0	30	0	0	30	28	29	0	16
2017	Human resources	14	9	9	0	0	53	16	73	0	11
2017	Information technology	25	25	17	0	0	17	17	75	0	12
2014	Library services	29	21	12	0	0	30	8	80	0	10
2014	Legal services	10	3	10	10	0	12	54	40	29	35
2014	Administration and operations	30	10	15	0	0	29	16	73	0	19
2014	Information management	0	0	8	0	8	67	17	0	49	12
2014	Information technology	8	24	31	8	0	15	15	45	11	12
2014	None of the above	29	0	0	0	0	50	21	100	0	12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	0	8	0	0	10	0	91	0	12
2017	Legal services	23	20	8	0	3	6	39	79	6	35
2017	Administration and operations	47	29	6	0	0	13	6	93	0	17
2017	Human resources	66	0	0	0	0	20	13	100	0	11
2017	Information technology	75	17	8	0	0	0	0	92	0	12
2014	Library services	59	21	0	0	0	12	8	100	0	10
2014	Legal services	20	15	6	2	0	14	43	82	4	35
2014	Administration and operations	74	10	10	0	0	0	7	90	0	19
2014	Information management	51	32	0	8	0	0	9	91	9	12
2014	Information technology	53	16	23	0	0	8	0	75	0	12
2014	None of the above	52	10	0	0	21	16	0	75	25	12

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	82	8	0	0	0	10	0	100	0	12
2017	Legal services	30	17	3	3	3	6	39	85	11	35
2017	Administration and operations	41	29	12	0	0	13	6	86	0	17
2017	Human resources	66	0	0	0	0	20	13	100	0	11
2017	Information technology	75	8	8	8	0	0	0	83	8	12
2014	Library services	47	33	0	0	0	12	8	100	0	10
2014	Legal services	21	14	8	0	2	12	43	78	4	35
2014	Administration and operations	74	10	10	0	0	0	7	90	0	19
2014	Information management	39	34	0	0	0	18	9	100	0	12
2014	Information technology	53	24	15	0	0	8	0	83	0	12
2014	None of the above	52	10	0	10	0	27	0	86	14	12

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	Legal services	100	35
2017	Administration and operations	100	17
2017	Human resources	100	11
2017	Information technology	100	12
2014	Legal services	100	35
2014	Information technology	100	12
2014	None of the above	100	12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	34	16	14	0	36	0	78	0	12
2017	Legal services	22	11	20	0	41	6	62	0	35
2017	Administration and operations	34	0	12	0	33	21	75	0	17
2017	Human resources	59	8	9	0	25	0	89	0	11
2017	Information technology	42	8	8	0	17	25	86	0	12
2014	Library services	54	12	12	0	22	0	84	0	10
2014	Legal services	29	5	4	0	44	18	89	0	35
2014	Administration and operations	25	15	5	5	19	32	79	10	19
2014	Information management	8	8	8	0	60	16	67	0	12
2014	Information technology	8	31	15	0	31	15	72	0	12
2014	None of the above	38	4	0	0	48	10	100	0	12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	50	25	8	0	0	18	0	90	0	12
2017	Legal services	39	29	8	3	3	17	0	83	7	35
2017	Administration and operations	40	16	15	0	0	23	5	79	0	17
2017	Human resources	75	16	9	0	0	0	0	91	0	11
2017	Information technology	50	8	17	0	0	17	8	78	0	12
2014	Library services	63	25	0	0	0	12	0	100	0	10
2014	Legal services	50	17	4	0	0	26	3	95	0	35
2014	Administration and operations	44	30	0	9	0	0	16	89	11	19
2014	Information management	50	26	8	0	0	16	0	91	0	12
2014	Information technology	23	39	15	0	0	23	0	80	0	12
2014	None of the above	42	42	10	0	0	6	0	89	0	12

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	70	20	0	0	10	0	90	10	12
2017	Legal services	48	33	14	0	5	0	81	5	35
2017	Administration and operations	64	10	14	6	0	6	79	6	17
2017	Human resources	9	61	16	0	14	0	70	14	11
2017	Information technology	58	25	17	0	0	0	83	0	12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	21	53	26	0	0	0	74	0	12
2017	Legal services	18	27	37	12	3	3	46	16	35
2017	Administration and operations	19	28	37	11	5	0	47	16	17
2017	Human resources	25	52	0	24	0	0	76	24	11
2017	Information technology	25	42	25	8	0	0	67	8	12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	52	38	0	0	0	0	10	100	0	12
2017	Legal services	27	35	22	7	3	6	0	66	10	35
2017	Administration and operations	45	20	12	0	5	7	11	79	6	17
2017	Human resources	68	9	24	0	0	0	0	76	0	11
2017	Information technology	42	25	25	0	8	0	0	67	8	12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	52	26	12	0	0	0	10	86	0	12
2017	Legal services	40	38	13	5	0	3	0	81	6	35
2017	Administration and operations	29	27	22	5	5	0	12	63	12	17
2017	Human resources	42	25	33	0	0	0	0	67	0	11
2017	Information technology	17	33	33	17	0	0	0	50	17	12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	77	4	0	0	0	0	18	100	0	12
2017	Legal services	22	34	16	10	6	6	7	64	18	35
2017	Administration and operations	55	12	17	0	5	0	11	75	6	17
2017	Human resources	75	16	0	0	0	0	9	100	0	11
2017	Information technology	67	8	25	0	0	0	0	75	0	12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	66	26	8	0	0	0	0	92	0	12
2017	Legal services	35	25	24	6	6	3	0	63	12	35
2017	Administration and operations	44	33	10	6	0	0	6	83	6	17
2017	Human resources	49	43	8	0	0	0	0	92	0	11
2017	Information technology	58	17	8	17	0	0	0	75	17	12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	59	23	0	8	0	0	10	91	9	12
2017	Legal services	31	23	23	14	3	6	0	58	18	35
2017	Administration and operations	29	35	19	6	5	0	6	68	12	17
2017	Human resources	70	25	6	0	0	0	0	94	0	11
2017	Information technology	58	8	17	8	8	0	0	67	17	12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	71	19	0	0	0	0	10	100	0	12
2017	Legal services	33	35	18	5	3	6	0	72	8	35
2017	Administration and operations	51	28	11	5	5	0	0	79	10	17
2017	Human resources	62	16	14	8	0	0	0	78	8	11
2017	Information technology	17	42	17	17	8	0	0	58	25	12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	60	20	10	0	0	0	10	89	0	12
2017	Legal services	45	36	7	3	3	6	0	86	6	35
2017	Administration and operations	46	22	5	23	0	0	4	71	23	17
2017	Human resources	78	22	0	0	0	0	0	100	0	11
2017	Information technology	50	8	25	8	8	0	0	58	17	12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	54	18	28	0	0	0	0	72	0	12
2017	Legal services	46	31	15	3	0	6	0	81	3	35
2017	Administration and operations	67	11	13	0	5	0	4	81	5	17
2017	Human resources	70	9	9	13	0	0	0	78	13	11
2017	Information technology	58	17	17	8	0	0	0	75	8	12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	84	16	0	0	100	0	12
2017	Legal services	72	25	3	0	97	0	35
2017	Administration and operations	82	13	0	5	95	5	17
2017	Human resources	78	22	0	0	100	0	11
2017	Information technology	92	0	8	0	92	0	12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Positive answers (%)	Total responses
2017	Library services	90	0	0	10	100	12
2017	Legal services	84	14	3	0	97	35
2017	Administration and operations	90	5	5	0	95	17
2017	Human resources	91	9	0	0	100	11
2017	Information technology	92	0	8	0	92	12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	64	8	18	0	10	80	0	12
2017	Legal services	67	28	5	0	0	95	0	35
2017	Administration and operations	66	34	0	0	0	100	0	17
2017	Human resources	74	17	9	0	0	91	0	11
2017	Information technology	42	8	33	17	0	50	17	12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	72	10	0	0	8	10	91	9	12
2017	Legal services	56	27	12	5	0	0	82	5	35
2017	Administration and operations	82	18	0	0	0	0	100	0	17
2017	Human resources	91	9	0	0	0	0	100	0	11
2017	Information technology	75	8	8	8	0	0	83	8	12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	66	8	0	0	26	100	0	12
2017	Legal services	54	11	7	0	29	91	0	35
2017	Administration and operations	54	15	6	5	20	86	6	17
2017	Human resources	61	6	8	0	26	90	0	11
2017	Information technology	67	0	8	0	25	89	0	12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Positive answers (%)	Total responses
2017	Library services	56	8	18	18	78	12
2017	Legal services	69	14	0	17	100	35
2017	Administration and operations	59	16	16	9	82	17
2017	Human resources	70	14	8	9	92	11
2017	Information technology	83	0	17	0	83	12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	84	6	0	0	10	100	0	12
2017	Legal services	72	10	3	3	12	93	3	35
2017	Administration and operations	85	9	0	6	0	94	6	17
2017	Human resources	91	0	9	0	0	91	0	11
2017	Information technology	83	8	8	0	0	92	0	12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	28	44	8	10	10	80	11	12
2017	Legal services	62	35	3	0	0	97	0	35
2017	Administration and operations	69	20	12	0	0	88	0	17
2017	Human resources	85	8	8	0	0	92	0	11
2017	Information technology	75	17	8	0	0	92	0	12

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	46	36	18	0	0	0	82	0	12
2017	Legal services	16	39	27	9	5	3	57	15	35
2017	Administration and operations	18	32	50	0	0	0	50	0	17
2017	Human resources	17	45	30	8	0	0	62	8	11
2017	Information technology	25	50	25	0	0	0	75	0	12

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	0	26	52	22	0	74	0	12
2017	Legal services	5	47	30	14	3	45	6	34
2017	Administration and operations	5	38	40	17	0	57	5	17
2017	Human resources	16	30	28	26	0	54	16	11
2017	Information technology	8	33	42	17	0	58	8	12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	49	41	0	0	0	10	100	0	12
2017	Legal services	28	33	18	6	6	9	67	13	35
2017	Administration and operations	29	40	26	0	0	5	73	0	17
2017	Human resources	46	46	0	0	0	9	100	0	11
2017	Information technology	25	50	17	8	0	0	75	8	12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	74	18	8	0	0	0	92	0	12
2017	Legal services	34	31	10	10	3	12	74	14	35
2017	Administration and operations	32	31	27	0	5	5	66	5	17
2017	Human resources	58	42	0	0	0	0	100	0	11
2017	Information technology	33	50	8	8	0	0	83	8	12

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Library services	66	23	0	0	10	0	66	34	12
2017	Legal services	55	29	10	3	0	3	57	43	35
2017	Administration and operations	54	21	14	0	6	5	57	43	17
2017	Human resources	42	25	13	20	0	0	42	58	11
2017	Information technology	58	33	8	0	0	0	58	42	12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Legal services	0	16

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Legal services	20	16

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Legal services	12	16

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Legal services	26	16

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Legal services	0	16

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Legal services	54	16

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Legal services	13	87	0	0	0	0	15

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Legal services	62	19	6	0	6	0	6	87	7	16

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Legal services	25	11	6	0	6	0	51	74	13	16

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Supreme Court of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.