2017 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	22	0	0	0	0	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	25	0	0	0	0	100	0	39
2017	Bachelor's degree	57	35	3	4	0	0	93	4	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	38	0	7	0	0	93	7	78
2014	Secondary or high school graduation certificate or equivalent or less	59	36	5	0	0	0	95	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	42	0	0	7	0	93	7	46
2014	University certificate or diploma below the bachelor's level	30	62	0	0	8	0	92	8	13
2014	Bachelor's degree	52	40	1	7	0	0	92	7	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	39	4	11	4	0	80	15	72
2011	Secondary or high school graduation certificate or equivalent or less	76	16	3	5	0	0	92	5	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	39	2	7	0	0	92	7	58
2011	University certificate or diploma below the bachelor's level	56	40	0	4	0	0	96	4	22
2011	Bachelor's degree	55	37	3	4	1	0	92	5	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	46	3	5	4	0	88	9	105
2008	Secondary or high school graduation certificate or equivalent or less	65	21	2	10	0	2	87	11	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	38	3	4	4	0	88	9	69
2008	University certificate or diploma below the bachelor's level	70	25	5	0	0	0	95	0	20
2008	Bachelor's degree	49	40	4	4	2	0	89	7	137
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	4	13	5	0	78	18	95

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	91	4	0	0	0	0	5	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	10	2	0	0	0	3	98	0	39
2017	Bachelor's degree	87	9	1	1	1	1	1	97	2	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	11	0	3	0	1	0	97	3	78
2014	Secondary or high school graduation certificate or equivalent or less	90	0	5	0	0	0	5	94	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	15	7	0	0	0	0	93	0	46
2014	University certificate or diploma below the bachelor's level	69	15	0	0	0	15	0	100	0	13
2014	Bachelor's degree	73	18	1	1	1	2	5	97	2	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	10	3	0	0	0	3	97	0	72
2011	Secondary or high school graduation certificate or equivalent or less	80	14	0	0	3	0	3	97	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	17	4	2	0	0	2	94	2	57
2011	University certificate or diploma below the bachelor's level	81	19	0	0	0	0	0	100	0	22
2011	Bachelor's degree	81	13	3	1	0	0	1	96	1	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	11	5	0	4	0	1	91	4	105
2008	Secondary or high school graduation certificate or equivalent or less	81	15	2	0	0	0	2	98	0	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	16	1	0	4	1	3	94	5	69
2008	University certificate or diploma below the bachelor's level	90	5	0	0	0	0	5	100	0	20
2008	Bachelor's degree	80	14	2	1	1	0	2	96	2	136
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	15	1	0	2	4	2	97	2	95

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	91	0	0	4	0	0	5	96	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	16	0	6	0	0	3	94	6	39
2017	Bachelor's degree	83	10	3	2	2	0	1	94	4	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	12	3	3	1	0	4	93	4	78
2014	Secondary or high school graduation certificate or equivalent or less	95	0	0	0	0	0	5	100	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	9	2	0	5	0	2	93	5	46
2014	University certificate or diploma below the bachelor's level	77	8	8	0	7	0	0	85	7	13
2014	Bachelor's degree	74	10	5	5	1	1	5	89	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	15	6	0	0	0	6	94	0	72
2011	Secondary or high school graduation certificate or equivalent or less	75	19	0	0	3	0	3	97	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	17	5	0	3	0	0	92	3	58
2011	University certificate or diploma below the bachelor's level	91	9	0	0	0	0	0	100	0	22
2011	Bachelor's degree	83	9	3	3	1	0	1	93	4	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	6	5	3	3	0	1	89	6	105
2008	Secondary or high school graduation certificate or equivalent or less	75	13	4	4	0	0	4	91	4	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	14	3	3	1	0	1	93	4	69
2008	University certificate or diploma below the bachelor's level	70	15	5	5	0	0	5	89	5	20
2008	Bachelor's degree	83	9	2	1	1	0	3	95	2	137
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	15	2	2	3	0	1	93	5	95

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	29	5	10	0	86	10	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	22	3	7	0	90	7	39
2017	Bachelor's degree	50	32	7	7	5	82	12	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	29	5	8	1	85	10	78
2014	Secondary or high school graduation certificate or equivalent or less	70	25	5	0	0	95	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	24	0	2	4	94	6	46
2014	University certificate or diploma below the bachelor's level	62	22	8	0	8	84	8	13
2014	Bachelor's degree	65	27	2	2	4	92	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	29	4	4	1	90	5	72
2011	Secondary or high school graduation certificate or equivalent or less	54	28	10	0	8	81	8	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	0	7	5	88	12	58
2011	University certificate or diploma below the bachelor's level	68	22	4	5	0	90	5	22
2011	Bachelor's degree	61	31	1	6	1	92	7	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	30	4	7	3	86	10	105

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	14	19	8	5	0	0	69	13	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	17	5	25	0	0	0	70	25	39
2017	Bachelor's degree	37	43	8	8	4	0	0	80	12	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	12	8	2	0	0	77	11	78
2014	Secondary or high school graduation certificate or equivalent or less	35	36	5	19	5	0	0	70	25	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	41	9	7	7	0	0	78	13	46
2014	University certificate or diploma below the bachelor's level	23	53	0	17	8	0	0	75	25	13
2014	Bachelor's degree	29	50	9	11	2	0	0	79	13	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	42	12	10	7	0	0	71	17	72
2011	Secondary or high school graduation certificate or equivalent or less	39	33	17	8	3	0	0	72	12	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	48	3	12	2	0	0	83	14	58
2011	University certificate or diploma below the bachelor's level	36	35	14	10	4	0	0	72	14	22
2011	Bachelor's degree	34	51	6	6	3	0	1	85	9	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	47	10	8	3	0	4	79	11	105
2008	Secondary or high school graduation certificate or equivalent or less	27	44	13	8	6	0	2	72	15	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	41	14	7	1	0	1	76	9	69
2008	University certificate or diploma below the bachelor's level	25	45	10	20	0	0	0	70	20	20
2008	Bachelor's degree	33	46	12	4	3	1	1	81	7	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	39	8	3	6	2	1	82	10	95

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	30	8	0	9	5	83	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	30	2	5	3	0	90	8	39
2017	Bachelor's degree	44	40	6	7	3	0	84	9	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	45	7	2	0	0	91	2	78
2014	Secondary or high school graduation certificate or equivalent or less	42	43	10	5	0	0	86	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	35	6	2	4	0	87	7	46
2014	University certificate or diploma below the bachelor's level	54	22	15	8	0	0	77	8	13
2014	Bachelor's degree	43	37	11	7	3	0	80	10	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	49	8	4	7	0	80	11	72
2011	Secondary or high school graduation certificate or equivalent or less	45	33	19	0	3	0	78	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	31	9	2	2	2	88	3	58
2011	University certificate or diploma below the bachelor's level	68	19	4	4	4	0	87	9	22
2011	Bachelor's degree	45	39	8	4	4	0	83	9	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	40	8	5	6	0	81	11	104
2008	Secondary or high school graduation certificate or equivalent or less	35	35	21	4	4	0	71	8	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	16	6	4	1	74	10	69
2008	University certificate or diploma below the bachelor's level	40	25	20	15	0	0	65	15	20
2008	Bachelor's degree	41	42	5	10	2	0	83	12	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	45	5	8	3	0	83	12	95

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	41	5	5	0	0	91	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	36	2	3	3	0	92	5	39
2017	Bachelor's degree	52	36	5	6	2	0	88	7	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	33	5	5	0	0	90	5	78
2014	Secondary or high school graduation certificate or equivalent or less	52	34	10	5	0	0	85	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	30	4	2	4	0	89	7	46
2014	University certificate or diploma below the bachelor's level	62	16	23	0	0	0	77	0	13
2014	Bachelor's degree	45	34	7	9	5	0	80	13	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	50	3	1	7	0	89	8	72
2011	Secondary or high school graduation certificate or equivalent or less	67	24	9	0	0	0	91	0	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	35	3	5	0	0	92	5	58
2011	University certificate or diploma below the bachelor's level	63	23	4	9	0	0	86	9	22
2011	Bachelor's degree	43	42	7	5	3	0	85	9	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	36	8	3	4	0	85	7	105
2008	Secondary or high school graduation certificate or equivalent or less	52	29	8	6	4	0	81	10	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	54	4	4	4	0	87	9	69
2008	University certificate or diploma below the bachelor's level	30	40	15	15	0	0	70	15	20
2008	Bachelor's degree	49	33	7	8	4	1	82	12	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	32	8	7	1	0	83	8	95

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	16	5	5	0	91	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	30	0	0	0	100	0	39
2017	Bachelor's degree	63	29	4	2	2	92	4	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	26	1	1	1	96	3	78
2014	Secondary or high school graduation certificate or equivalent or less	47	48	5	0	0	95	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	28	4	0	0	96	0	46
2014	University certificate or diploma below the bachelor's level	62	22	16	0	0	84	0	13
2014	Bachelor's degree	58	34	5	3	0	92	3	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	38	5	6	3	86	8	72

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	31	6	0	0	0	0	94	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	22	14	2	0	0	0	84	2	39
2017	Bachelor's degree	49	31	11	7	1	1	0	81	8	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	27	7	8	4	1	0	81	12	77
2014	Secondary or high school graduation certificate or equivalent or less	66	15	5	9	5	0	0	81	14	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27	11	9	2	0	0	78	11	45
2014	University certificate or diploma below the bachelor's level	45	23	0	24	8	0	0	68	32	13
2014	Bachelor's degree	39	44	9	5	3	0	1	83	8	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	40	7	10	3	0	0	81	12	72
2011	Secondary or high school graduation certificate or equivalent or less	49	26	17	3	6	0	0	75	8	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	32	5	10	0	0	0	85	10	56
2011	University certificate or diploma below the bachelor's level	42	36	4	13	4	0	0	78	17	22
2011	Bachelor's degree	59	31	4	3	3	0	0	89	6	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	40	7	10	3	1	1	80	13	105

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	18	9	0	10	4	6	79	11	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	16	12	10	8	5	6	66	20	39
2017	Bachelor's degree	37	26	9	13	7	2	5	68	22	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	28	10	17	10	4	15	54	33	78
2014	Secondary or high school graduation certificate or equivalent or less	42	34	0	15	5	0	5	79	21	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	28	7	15	9	2	4	68	26	46
2014	University certificate or diploma below the bachelor's level	15	23	17	8	15	0	23	48	30	13
2014	Bachelor's degree	31	25	8	16	13	0	8	60	32	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	14	17	14	19	0	11	44	37	72
2011	Secondary or high school graduation certificate or equivalent or less	28	24	14	8	11	6	9	61	23	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	29	7	12	8	2	6	70	22	57
2011	University certificate or diploma below the bachelor's level	28	27	5	9	22	0	9	61	34	22
2011	Bachelor's degree	33	26	10	10	12	1	8	64	24	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	25	10	15	19	2	16	47	42	105
2008	Secondary or high school graduation certificate or equivalent or less	36	21	13	13	9	0	9	63	23	47
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	20	7	9	7	6	10	72	19	69
2008	University certificate or diploma below the bachelor's level	30	25	0	20	25	0	0	55	45	20
2008	Bachelor's degree	22	21	12	18	22	0	4	45	42	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	27	13	14	23	3	12	42	43	95

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	53	10	0	0	5	90	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	36	2	0	5	0	92	5	39
2017	Bachelor's degree	42	38	8	8	5	0	80	12	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	55	5	5	0	0	90	5	78
2014	Secondary or high school graduation certificate or equivalent or less	28	57	5	5	5	0	85	10	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	40	6	2	7	0	85	9	46
2014	University certificate or diploma below the bachelor's level	46	15	23	8	8	0	61	16	13
2014	Bachelor's degree	36	47	4	9	5	0	83	14	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	47	6	8	8	0	78	17	72
2011	Secondary or high school graduation certificate or equivalent or less	34	47	13	3	3	0	81	6	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	5	10	5	0	79	15	57
2011	University certificate or diploma below the bachelor's level	36	51	4	4	4	0	87	9	22
2011	Bachelor's degree	35	44	10	7	4	0	79	11	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	11	7	6	0	77	13	105
2008	Secondary or high school graduation certificate or equivalent or less	44	38	8	6	4	0	81	10	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	30	14	16	3	0	67	19	69
2008	University certificate or diploma below the bachelor's level	35	25	25	10	5	0	60	15	20
2008	Bachelor's degree	40	38	9	8	5	0	78	13	137
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	44	10	12	2	1	76	14	93

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	50	5	0	0	0	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	17	15	5	5	0	75	10	39
2017	Bachelor's degree	38	35	14	13	0	0	73	13	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	51	9	9	3	0	79	12	78
2014	Secondary or high school graduation certificate or equivalent or less	43	43	9	5	0	0	86	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	26	9	4	11	0	76	15	46
2014	University certificate or diploma below the bachelor's level	69	8	8	7	8	0	77	15	13
2014	Bachelor's degree	39	35	12	12	3	0	74	15	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	36	19	10	6	0	65	16	72
2011	Secondary or high school graduation certificate or equivalent or less	31	35	13	11	8	0	67	20	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	29	7	19	7	0	68	26	58
2011	University certificate or diploma below the bachelor's level	23	47	9	18	4	0	69	22	22
2011	Bachelor's degree	32	47	11	7	3	1	79	10	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	39	10	18	6	0	65	24	105

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	16	9	16	0	75	16	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	31	5	10	2	83	13	39
2017	Bachelor's degree	33	49	9	8	1	82	9	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	46	12	6	1	81	7	78

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	15	18	4	0	0	78	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	41	8	0	0	0	92	0	39
2017	Bachelor's degree	49	36	6	8	1	0	85	9	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	40	5	2	1	0	91	4	78
2014	Secondary or high school graduation certificate or equivalent or less	42	43	10	5	0	0	86	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	43	2	2	2	0	93	5	46
2014	University certificate or diploma below the bachelor's level	61	15	24	0	0	0	76	0	13
2014	Bachelor's degree	50	37	10	0	3	0	87	3	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	38	1	6	1	0	92	7	72
2011	Secondary or high school graduation certificate or equivalent or less	36	49	6	6	0	3	88	6	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	51	3	0	0	2	97	0	58
2011	University certificate or diploma below the bachelor's level	35	38	9	14	4	0	74	18	22
2011	Bachelor's degree	43	42	10	4	1	0	85	6	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	10	7	5	1	78	12	105
2008	Secondary or high school graduation certificate or equivalent or less	46	35	6	6	6	0	81	13	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	14	6	1	0	78	7	69
2008	University certificate or diploma below the bachelor's level	40	40	5	15	0	0	80	15	20
2008	Bachelor's degree	46	36	8	8	3	0	81	11	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	36	5	4	3	0	87	7	94

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	38	4	8	0	0	87	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	27	10	5	8	0	77	13	39
2017	Bachelor's degree	44	40	9	5	2	1	85	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	41	10	7	4	0	80	10	78

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	25	15	0	0	85	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	28	0	3	0	97	3	39
2017	Bachelor's degree	56	33	6	4	2	89	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	39	5	4	0	91	4	78
2014	Secondary or high school graduation certificate or equivalent or less	61	29	5	5	0	90	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	15	4	2	2	91	4	46
2014	University certificate or diploma below the bachelor's level	66	8	26	0	0	74	0	12
2014	Bachelor's degree	59	29	4	5	3	89	8	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	36	6	3	3	89	6	72
2011	Secondary or high school graduation certificate or equivalent or less	70	21	9	0	0	91	0	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	17	5	2	2	92	3	58
2011	University certificate or diploma below the bachelor's level	60	27	9	4	0	87	4	22
2011	Bachelor's degree	58	31	10	0	1	89	1	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	32	3	4	2	91	6	104

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	32	19	0	4	0	0	77	4	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	46	5	3	2	0	3	89	5	39
2017	Bachelor's degree	39	39	10	10	1	0	1	79	11	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	39	12	9	3	0	0	76	12	78
2014	Secondary or high school graduation certificate or equivalent or less	28	34	14	19	5	0	0	62	24	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	35	7	2	7	0	0	85	9	46
2014	University certificate or diploma below the bachelor's level	31	38	7	24	0	0	0	69	24	13
2014	Bachelor's degree	26	46	10	15	4	0	0	72	18	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	46	14	8	8	0	0	69	17	72
2011	Secondary or high school graduation certificate or equivalent or less	34	46	0	6	14	0	0	80	20	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	29	14	8	3	0	0	75	12	58
2011	University certificate or diploma below the bachelor's level	42	41	4	0	13	0	0	83	13	22
2011	Bachelor's degree	43	39	5	6	6	0	1	83	12	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	40	14	10	6	1	0	69	16	105

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	44	9	4	0	0	87	4	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	25	7	3	2	3	87	5	39
2017	Bachelor's degree	49	32	8	11	0	0	81	11	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	36	13	6	3	0	78	9	78
2014	Secondary or high school graduation certificate or equivalent or less	38	38	15	5	5	0	76	9	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	26	4	2	7	0	87	9	46
2014	University certificate or diploma below the bachelor's level	46	30	8	8	8	0	76	16	13
2014	Bachelor's degree	37	41	10	8	4	0	78	12	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	42	10	15	8	0	67	24	72

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	36	9	4	0	0	87	4	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	35	2	3	2	0	92	5	39
2017	Bachelor's degree	49	35	10	6	0	0	84	6	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	44	12	8	0	0	81	8	78
2014	Secondary or high school graduation certificate or equivalent or less	33	48	19	0	0	0	81	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	15	9	7	7	0	78	13	46
2014	University certificate or diploma below the bachelor's level	54	15	15	8	8	0	69	16	13
2014	Bachelor's degree	42	33	10	12	3	0	76	15	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	39	11	7	10	0	72	17	72
2011	Secondary or high school graduation certificate or equivalent or less	51	27	17	6	0	0	78	6	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	33	5	7	2	0	87	8	58
2011	University certificate or diploma below the bachelor's level	46	37	9	4	4	0	83	9	22
2011	Bachelor's degree	49	36	4	7	3	1	86	10	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	35	13	8	5	2	74	14	105

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	33	11	4	0	0	85	4	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	24	5	3	3	0	90	5	38
2017	Bachelor's degree	50	35	7	5	3	0	85	8	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	45	7	4	1	0	88	5	78
2014	Secondary or high school graduation certificate or equivalent or less	48	28	9	10	5	0	76	15	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	24	9	4	2	0	85	7	46
2014	University certificate or diploma below the bachelor's level	54	23	15	8	0	0	77	8	13
2014	Bachelor's degree	51	33	4	8	4	0	85	11	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	44	9	8	6	0	78	14	72
2011	Secondary or high school graduation certificate or equivalent or less	40	46	8	3	3	0	86	6	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	37	8	5	5	0	81	10	57
2011	University certificate or diploma below the bachelor's level	51	40	0	9	0	0	91	9	22
2011	Bachelor's degree	43	47	6	1	2	0	90	3	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	42	8	7	2	0	84	9	105
2008	Secondary or high school graduation certificate or equivalent or less	46	35	10	4	4	0	81	8	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	46	9	10	0	0	81	10	69
2008	University certificate or diploma below the bachelor's level	30	45	15	10	0	0	75	10	20
2008	Bachelor's degree	46	35	8	9	2	0	81	11	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	47	9	5	2	2	84	8	93

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	42	4	0	0	0	0	96	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	49	11	2	0	0	0	86	2	39
2017	Bachelor's degree	36	43	15	3	2	1	0	80	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	42	15	6	6	0	0	73	12	77
2014	Secondary or high school graduation certificate or equivalent or less	58	28	10	0	0	0	5	90	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	40	15	11	0	0	0	74	11	46
2014	University certificate or diploma below the bachelor's level	37	39	16	9	0	0	0	75	9	13
2014	Bachelor's degree	38	34	20	4	2	1	1	73	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	46	15	11	3	0	0	71	14	72
2011	Secondary or high school graduation certificate or equivalent or less	45	30	19	6	0	0	0	76	6	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	41	12	3	7	0	0	79	10	58
2011	University certificate or diploma below the bachelor's level	38	26	18	4	13	0	0	64	17	22
2011	Bachelor's degree	37	38	16	8	1	0	1	75	9	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	47	18	7	6	0	0	69	13	105
2008	Secondary or high school graduation certificate or equivalent or less	35	19	31	8	4	0	2	55	13	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	35	22	6	6	0	0	67	12	69
2008	University certificate or diploma below the bachelor's level	25	40	15	5	15	0	0	65	20	20
2008	Bachelor's degree	30	31	27	7	4	0	0	62	12	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	18	10	6	0	0	66	16	94

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	18	38	18	20	0	5	41	19	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	18	40	18	16	0	3	35	24	39
2017	Bachelor's degree	12	18	37	21	8	2	2	30	31	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	24	40	13	7	1	0	20	40	78
2014	Secondary or high school graduation certificate or equivalent or less	0	15	45	25	10	0	5	37	16	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	21	35	18	11	0	0	28	37	46
2014	University certificate or diploma below the bachelor's level	31	8	39	15	0	7	0	16	42	13
2014	Bachelor's degree	8	22	43	14	11	0	3	25	31	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	25	43	14	4	0	0	18	39	72
2011	Secondary or high school graduation certificate or equivalent or less	5	22	47	17	3	0	6	22	29	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	22	31	18	14	0	2	33	36	58
2011	University certificate or diploma below the bachelor's level	21	18	31	20	9	0	0	29	39	22
2011	Bachelor's degree	10	20	41	16	11	0	2	28	31	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	25	39	10	7	0	0	16	45	105
2008	Secondary or high school graduation certificate or equivalent or less	0	23	40	25	6	2	4	33	24	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	21	28	19	9	0	3	29	42	68
2008	University certificate or diploma below the bachelor's level	20	10	45	20	5	0	0	25	30	20
2008	Bachelor's degree	9	30	35	19	6	0	2	25	39	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	20	43	20	6	3	0	27	28	95

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	0	16	27	53	4	0	83	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	3	22	24	35	6	2	65	11	39
2017	Bachelor's degree	5	10	26	32	21	1	5	56	16	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	16	38	23	18	1	0	41	20	78
2014	Secondary or high school graduation certificate or equivalent or less	0	10	35	15	30	5	5	50	11	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	7	24	32	22	2	2	57	19	46
2014	University certificate or diploma below the bachelor's level	8	15	31	24	15	7	0	42	24	13
2014	Bachelor's degree	7	14	27	35	12	1	4	49	22	100
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	16	32	27	14	3	1	43	24	71
2011	Secondary or high school graduation certificate or equivalent or less	6	20	27	22	20	3	3	44	27	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	20	21	18	28	2	5	50	27	58
2011	University certificate or diploma below the bachelor's level	17	9	14	47	14	0	0	61	26	22
2011	Bachelor's degree	4	12	31	29	21	1	3	52	16	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	31	28	12	2	1	41	27	105
2008	Secondary or high school graduation certificate or equivalent or less	0	17	23	25	25	2	8	56	19	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	20	22	29	16	1	6	48	28	69
2008	University certificate or diploma below the bachelor's level	10	10	20	40	15	0	5	58	21	20
2008	Bachelor's degree	7	12	31	31	15	1	2	48	20	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	14	26	42	7	2	1	51	22	95

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	26	23	10	40	0	0	50	26	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	16	21	24	15	5	0	42	37	38
2017	Bachelor's degree	19	22	29	19	8	1	2	28	42	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	36	26	15	8	0	0	23	51	78
2014	Secondary or high school graduation certificate or equivalent or less	15	20	25	20	15	0	5	37	37	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	15	23	30	13	2	0	45	31	46
2014	University certificate or diploma below the bachelor's level	23	16	31	8	15	7	0	25	42	13
2014	Bachelor's degree	22	18	33	16	6	1	5	23	43	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	29	11	3	0	3	14	56	72
2011	Secondary or high school graduation certificate or equivalent or less	3	28	33	24	9	0	3	34	32	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	17	38	12	16	0	2	29	33	58
2011	University certificate or diploma below the bachelor's level	14	33	40	9	4	0	0	13	47	21
2011	Bachelor's degree	17	23	32	16	7	2	2	24	43	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	25	20	11	8	0	3	20	60	105
2008	Secondary or high school graduation certificate or equivalent or less	13	25	38	6	8	2	8	16	42	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	14	30	19	9	1	4	29	38	69
2008	University certificate or diploma below the bachelor's level	20	20	30	15	15	0	0	30	40	20
2008	Bachelor's degree	23	25	23	17	7	0	4	26	50	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	23	23	20	1	2	2	22	54	95

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	12	22	29	37	0	0	66	12	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	30	37	17	16	0	0	33	30	39
2017	Bachelor's degree	11	13	39	23	13	1	1	36	24	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	17	44	23	4	0	0	26	29	78
2014	Secondary or high school graduation certificate or equivalent or less	0	28	29	24	14	0	5	40	30	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	19	35	15	17	2	0	33	31	46
2014	University certificate or diploma below the bachelor's level	24	7	39	7	15	7	0	24	34	13
2014	Bachelor's degree	4	19	44	26	5	0	2	32	23	100
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	24	45	9	13	0	0	21	34	71
2011	Secondary or high school graduation certificate or equivalent or less	5	11	41	22	15	0	6	39	17	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	5	37	19	22	0	2	42	21	58
2011	University certificate or diploma below the bachelor's level	13	31	13	38	5	0	0	43	44	22
2011	Bachelor's degree	6	14	39	28	10	1	2	39	21	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	16	40	22	8	0	1	31	29	105
2008	Secondary or high school graduation certificate or equivalent or less	2	11	38	19	21	2	6	44	14	47
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	14	38	19	17	0	1	37	25	69
2008	University certificate or diploma below the bachelor's level	11	32	32	16	5	0	5	22	44	19
2008	Bachelor's degree	5	20	38	30	7	0	0	38	25	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	14	41	28	6	3	0	36	22	95

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	13	38	4	41	0	0	45	17	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	18	27	22	14	3	0	37	35	39
2017	Bachelor's degree	15	28	27	16	9	2	4	26	45	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	23	38	21	6	1	3	28	33	78
2014	Secondary or high school graduation certificate or equivalent or less	24	4	48	5	14	0	5	20	29	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	35	13	4	2	0	17	47	46
2014	University certificate or diploma below the bachelor's level	23	31	16	15	8	7	0	25	58	13
2014	Bachelor's degree	21	34	22	14	6	1	2	20	57	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30	35	10	3	0	1	13	52	72
2011	Secondary or high school graduation certificate or equivalent or less	5	16	35	25	12	0	6	39	23	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	21	26	14	25	0	0	39	36	58
2011	University certificate or diploma below the bachelor's level	26	14	22	33	5	0	0	38	40	22
2011	Bachelor's degree	12	25	25	20	17	1	2	37	37	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	20	38	14	9	0	2	23	38	105
2008	Secondary or high school graduation certificate or equivalent or less	8	23	31	13	17	0	8	32	34	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	12	22	31	19	0	1	51	27	68
2008	University certificate or diploma below the bachelor's level	10	25	30	30	5	0	0	35	35	20
2008	Bachelor's degree	9	20	31	24	11	4	2	37	30	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	17	38	23	9	8	0	34	26	93

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	0	13	25	54	4	0	82	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	14	20	30	20	9	5	58	19	39
2017	Bachelor's degree	5	10	22	39	16	3	5	60	16	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10	25	46	19	0	0	65	10	78
2014	Secondary or high school graduation certificate or equivalent or less	5	24	14	24	10	10	14	44	37	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	13	31	24	20	2	7	47	19	46
2014	University certificate or diploma below the bachelor's level	8	0	39	31	15	7	0	50	9	13
2014	Bachelor's degree	5	13	25	33	17	0	7	54	19	100
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	10	33	33	12	1	6	49	15	72
2011	Secondary or high school graduation certificate or equivalent or less	9	14	28	25	20	0	3	47	24	35
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	14	26	21	26	0	5	49	23	58
2011	University certificate or diploma below the bachelor's level	9	18	31	14	28	0	0	42	27	22
2011	Bachelor's degree	6	12	22	32	21	1	6	57	19	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	17	24	38	13	0	3	53	23	105
2008	Secondary or high school graduation certificate or equivalent or less	10	10	31	23	13	2	10	40	24	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	13	22	29	12	7	7	47	27	69
2008	University certificate or diploma below the bachelor's level	10	15	40	30	0	5	0	32	26	20
2008	Bachelor's degree	6	17	33	24	16	2	2	42	24	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	18	38	21	7	5	3	31	28	95

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	16	31	13	30	0	4	44	23	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	26	25	17	18	5	0	38	36	39
2017	Bachelor's degree	15	23	32	17	8	3	2	27	40	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	47	14	7	0	0	21	32	78
2014	Secondary or high school graduation certificate or equivalent or less	0	24	38	24	5	0	9	31	26	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	30	17	20	0	0	37	33	46
2014	University certificate or diploma below the bachelor's level	16	23	23	23	7	7	0	33	42	13
2014	Bachelor's degree	19	23	36	12	6	1	4	18	44	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	40	11	4	0	1	16	44	72

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	4	0	0	4	0	9	96	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	21	0	5	5	0	3	90	10	39
2017	Bachelor's degree	77	10	3	2	3	1	4	92	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	10	1	4	3	0	6	92	7	77
2014	Secondary or high school graduation certificate or equivalent or less	80	0	10	0	0	0	9	89	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	8	4	4	2	0	6	88	7	46
2014	University certificate or diploma below the bachelor's level	55	15	30	0	0	0	0	70	0	13
2014	Bachelor's degree	75	8	4	4	2	1	7	89	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	4	10	0	0	1	8	89	0	72
2011	Secondary or high school graduation certificate or equivalent or less	64	13	5	0	3	0	15	91	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	14	7	0	5	0	2	88	5	58
2011	University certificate or diploma below the bachelor's level	80	5	10	0	0	4	0	89	0	22
2011	Bachelor's degree	73	12	7	1	2	0	4	89	4	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	14	7	2	2	1	5	89	4	105
2008	Secondary or high school graduation certificate or equivalent or less	63	13	10	6	0	0	8	82	7	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	7	16	4	3	0	12	74	8	69
2008	University certificate or diploma below the bachelor's level	55	5	25	0	0	0	15	71	0	20
2008	Bachelor's degree	73	11	1	1	4	0	9	93	6	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	6	7	2	7	1	6	82	10	95

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	33	5	0	4	4	8	90	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	23	13	7	6	5	9	71	15	39
2017	Bachelor's degree	47	26	8	6	3	6	4	81	10	119
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	27	8	8	5	6	3	77	14	77
2014	Secondary or high school graduation certificate or equivalent or less	38	33	10	15	0	5	0	75	15	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	11	4	0	0	4	84	5	46
2014	University certificate or diploma below the bachelor's level	47	15	15	15	0	7	0	67	17	13
2014	Bachelor's degree	38	32	10	6	5	8	2	77	12	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	32	10	8	5	4	1	75	15	72

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	32	8	4	0	0	0	88	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	21	0	15	3	0	0	82	18	39
2017	Bachelor's degree	53	31	6	6	3	1	1	85	9	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	26	6	4	4	0	0	86	8	77
2014	Secondary or high school graduation certificate or equivalent or less	52	24	5	19	0	0	0	76	19	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	15	9	7	4	0	2	80	11	46
2014	University certificate or diploma below the bachelor's level	54	31	0	0	15	0	0	85	15	13
2014	Bachelor's degree	62	17	5	8	7	2	0	80	15	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	21	7	10	6	1	0	78	16	72

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	24	17	4	0	0	0	79	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	27	15	3	0	0	3	81	3	38
2017	Bachelor's degree	51	34	5	5	1	4	1	89	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	34	6	6	3	0	0	85	9	77
2014	Secondary or high school graduation certificate or equivalent or less	43	43	5	0	5	0	5	90	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	32	2	6	4	0	4	87	11	46
2014	University certificate or diploma below the bachelor's level	46	30	0	16	8	0	0	76	24	13
2014	Bachelor's degree	54	29	9	5	1	1	1	85	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	8	6	1	0	1	85	7	72
2011	Secondary or high school graduation certificate or equivalent or less	32	30	17	12	6	0	3	63	19	35
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	40	7	5	2	2	0	87	7	58
2011	University certificate or diploma below the bachelor's level	51	40	0	0	9	0	0	91	9	22
2011	Bachelor's degree	58	28	5	6	2	1	0	88	7	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	26	11	7	5	1	4	77	12	105
2008	Secondary or high school graduation certificate or equivalent or less	35	42	13	4	6	0	0	77	10	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	30	6	10	9	1	0	75	19	69
2008	University certificate or diploma below the bachelor's level	35	65	0	0	0	0	0	100	0	20
2008	Bachelor's degree	50	31	9	8	1	1	0	82	9	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	28	4	13	4	3	0	78	17	95

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	20	4	4	0	16	0	90	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	17	10	13	5	14	0	67	21	38
2017	Bachelor's degree	44	31	7	5	2	13	0	85	8	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	28	10	4	4	2	0	81	9	77
2014	Secondary or high school graduation certificate or equivalent or less	38	33	0	0	0	25	5	100	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	28	11	2	4	2	4	82	7	46
2014	University certificate or diploma below the bachelor's level	54	38	0	0	8	0	0	92	8	13
2014	Bachelor's degree	47	26	12	5	6	5	0	77	11	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	26	11	8	4	6	4	74	14	72
2011	Secondary or high school graduation certificate or equivalent or less	28	24	22	6	12	6	3	57	20	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	22	10	6	5	8	0	77	12	58
2011	University certificate or diploma below the bachelor's level	51	27	4	0	13	5	0	82	14	22
2011	Bachelor's degree	54	19	14	4	5	2	1	77	9	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	25	11	7	9	4	3	71	17	105
2008	Secondary or high school graduation certificate or equivalent or less	40	29	8	6	6	8	2	77	14	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	28	17	6	10	7	0	64	17	69
2008	University certificate or diploma below the bachelor's level	50	25	5	15	5	0	0	75	20	20
2008	Bachelor's degree	40	28	10	10	4	8	0	74	15	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	29	6	6	10	7	1	76	17	94

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	27	13	0	0	40	0	79	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	20	17	5	9	21	2	59	18	39
2017	Bachelor's degree	22	24	12	12	7	19	3	60	25	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	29	15	15	1	9	2	65	19	77
2014	Secondary or high school graduation certificate or equivalent or less	19	24	10	10	5	29	5	64	21	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	11	4	7	13	6	73	13	46
2014	University certificate or diploma below the bachelor's level	15	31	15	8	8	23	0	60	20	13
2014	Bachelor's degree	22	24	16	15	5	13	5	56	24	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	31	14	10	6	14	4	64	19	72

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	26	5	4	0	0	92	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	26	3	3	5	0	89	8	39
2017	Bachelor's degree	61	28	5	5	1	0	90	6	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	28	0	5	0	0	95	5	77
2014	Secondary or high school graduation certificate or equivalent or less	53	33	5	5	5	0	85	9	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	24	4	0	2	2	94	2	46
2014	University certificate or diploma below the bachelor's level	69	24	0	0	8	0	92	8	13
2014	Bachelor's degree	59	34	4	2	1	0	93	3	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	34	5	3	3	0	89	6	72

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	36	0	0	0	0	0	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	20	2	5	2	3	0	90	8	39
2017	Bachelor's degree	48	35	6	8	1	0	1	85	10	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	6	13	1	0	0	80	14	78
2014	Secondary or high school graduation certificate or equivalent or less	52	28	10	10	0	0	0	80	10	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	29	6	0	6	0	0	87	6	46
2014	University certificate or diploma below the bachelor's level	61	31	8	0	0	0	0	92	0	13
2014	Bachelor's degree	52	35	5	4	3	0	1	88	7	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	33	10	3	3	0	0	85	6	72
2011	Secondary or high school graduation certificate or equivalent or less	44	22	18	5	11	0	0	66	17	35
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	33	7	5	2	2	0	86	7	57
2011	University certificate or diploma below the bachelor's level	36	47	4	9	4	0	0	83	13	22
2011	Bachelor's degree	53	30	9	4	3	0	0	83	8	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38	10	7	5	0	0	78	12	105
2008	Secondary or high school graduation certificate or equivalent or less	38	31	13	6	13	0	0	69	19	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	29	12	7	12	0	1	69	19	69
2008	University certificate or diploma below the bachelor's level	30	45	5	20	0	0	0	75	20	20
2008	Bachelor's degree	38	33	12	10	6	0	1	72	16	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	32	15	6	7	0	0	72	14	95

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	14	5	4	0	0	0	92	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	27	2	5	0	3	0	92	5	39
2017	Bachelor's degree	61	29	3	5	1	1	1	91	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	32	10	6	1	0	0	82	8	78
2014	Secondary or high school graduation certificate or equivalent or less	48	28	10	0	0	10	5	88	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	31	4	4	2	0	0	89	7	46
2014	University certificate or diploma below the bachelor's level	61	31	0	8	0	0	0	92	8	13
2014	Bachelor's degree	57	24	9	2	4	3	1	85	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	32	4	7	4	0	0	85	11	72
2011	Secondary or high school graduation certificate or equivalent or less	36	39	17	3	6	0	0	75	9	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	29	10	7	2	2	0	81	9	58
2011	University certificate or diploma below the bachelor's level	55	19	9	14	4	0	0	74	18	22
2011	Bachelor's degree	58	25	7	4	3	2	0	85	7	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	30	10	5	4	3	0	80	10	105
2008	Secondary or high school graduation certificate or equivalent or less	42	33	17	4	2	2	0	77	6	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	23	12	9	10	3	3	68	20	69
2008	University certificate or diploma below the bachelor's level	50	25	5	20	0	0	0	75	20	20
2008	Bachelor's degree	47	28	11	8	4	1	1	77	12	137
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	26	4	7	6	1	0	82	14	95

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	18	9	4	0	0	0	87	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	30	5	8	0	3	0	87	8	39
2017	Bachelor's degree	54	30	6	5	2	2	1	87	7	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	32	2	8	4	0	0	86	12	78
2014	Secondary or high school graduation certificate or equivalent or less	62	19	5	10	5	0	0	81	15	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	24	4	4	4	0	0	87	9	46
2014	University certificate or diploma below the bachelor's level	52	32	15	0	0	0	0	85	0	13
2014	Bachelor's degree	56	32	3	5	4	0	0	89	9	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	35	1	4	4	0	0	90	8	72
2011	Secondary or high school graduation certificate or equivalent or less	36	36	3	20	5	0	0	72	25	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	24	7	9	4	2	0	81	12	58
2011	University certificate or diploma below the bachelor's level	49	33	9	5	4	0	0	82	9	22
2011	Bachelor's degree	46	39	4	6	4	0	0	86	10	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38	4	9	7	1	0	80	17	105
2008	Secondary or high school graduation certificate or equivalent or less	46	27	13	8	4	2	0	74	13	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	23	12	13	10	0	1	65	24	69
2008	University certificate or diploma below the bachelor's level	50	40	0	10	0	0	0	90	10	20
2008	Bachelor's degree	45	31	9	10	4	1	1	77	14	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	29	6	11	6	2	0	76	17	95

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	87	0	0	0	0	0	13	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	12	2	2	2	0	3	93	5	39
2017	Bachelor's degree	80	6	2	2	4	0	6	92	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	10	0	1	1	0	6	97	3	77
2014	Secondary or high school graduation certificate or equivalent or less	76	0	10	0	0	0	14	88	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	15	0	2	2	0	2	95	5	46
2014	University certificate or diploma below the bachelor's level	62	8	15	7	7	0	0	70	15	13
2014	Bachelor's degree	73	9	2	3	5	1	8	89	8	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	4	6	0	0	0	13	94	0	72
2011	Secondary or high school graduation certificate or equivalent or less	81	5	5	0	0	0	8	94	0	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	12	7	0	0	0	4	93	0	57
2011	University certificate or diploma below the bachelor's level	66	10	0	0	9	4	10	89	11	22
2011	Bachelor's degree	80	7	5	2	1	0	4	92	3	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	8	7	1	2	0	8	90	3	105
2008	Secondary or high school graduation certificate or equivalent or less	79	4	8	0	2	0	6	89	2	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	3	10	1	3	0	13	83	5	69
2008	University certificate or diploma below the bachelor's level	50	15	10	5	0	0	20	81	6	20
2008	Bachelor's degree	78	6	1	1	1	0	12	95	3	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	3	5	3	1	2	5	90	5	95

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	18	0	0	4	0	0	96	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	15	6	5	0	0	0	89	5	39
2017	Bachelor's degree	52	29	4	7	3	1	4	85	10	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	26	5	9	3	5	1	82	13	77
2014	Secondary or high school graduation certificate or equivalent or less	57	15	4	9	5	0	9	80	16	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	20	4	0	4	4	6	90	5	46
2014	University certificate or diploma below the bachelor's level	61	8	9	7	16	0	0	68	23	13
2014	Bachelor's degree	49	21	8	7	9	3	4	75	17	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	28	7	6	4	1	5	82	11	71
2011	Secondary or high school graduation certificate or equivalent or less	50	23	8	8	6	0	6	77	15	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	22	7	5	5	4	2	82	11	57
2011	University certificate or diploma below the bachelor's level	28	32	13	5	13	5	5	66	20	22
2011	Bachelor's degree	56	22	6	5	5	1	6	83	10	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	8	5	2	2	8	84	8	105

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	18	5	0	4	0	0	92	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	8	3	10	0	0	0	87	10	39
2017	Bachelor's degree	64	23	3	5	1	1	2	91	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	34	4	9	2	0	0	85	12	78

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	18	0	0	4	0	0	96	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	13	2	2	3	0	0	92	5	39
2017	Bachelor's degree	68	20	6	3	1	1	1	90	4	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	29	6	5	4	3	0	84	9	77

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	82	10	5	0	4	0	92	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	15	5	2	3	0	90	5	39
2017	Bachelor's degree	66	19	8	4	2	1	86	6	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	9	9	3	0	80	12	78
2014	Secondary or high school graduation certificate or equivalent or less	57	10	19	10	5	0	67	15	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	16	2	9	0	0	89	9	46
2014	University certificate or diploma below the bachelor's level	60	32	0	0	8	0	92	8	13
2014	Bachelor's degree	54	30	8	6	2	0	85	8	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	24	6	4	7	0	83	11	71

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	54	22	9	3	3	8	83	7	31
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	31	12	10	3	3	73	14	31
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	17	8	0	8	17	81	10	12
2014	Bachelor's degree	54	25	4	7	0	11	88	8	28
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	39	4	12	4	7	79	17	26

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	33	13	4	0	4	0	83	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	16	12	0	0	0	72	12	39
2017	Bachelor's degree	49	37	4	5	1	3	0	89	7	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	43	8	10	2	4	0	78	13	77
2014	Secondary or high school graduation certificate or equivalent or less	28	34	19	10	5	5	0	65	15	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	5	6	5	2	2	84	11	46
2014	University certificate or diploma below the bachelor's level	37	31	8	15	8	0	0	69	23	13
2014	Bachelor's degree	37	38	12	10	2	2	0	76	12	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	7	14	5	7	0	72	21	72
2011	Secondary or high school graduation certificate or equivalent or less	34	30	19	3	11	3	0	66	15	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	36	12	7	3	3	2	77	10	58
2011	University certificate or diploma below the bachelor's level	37	23	4	17	19	0	0	60	36	22
2011	Bachelor's degree	43	27	11	12	5	2	0	71	17	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	40	11	10	5	5	1	73	15	104

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	35	13	5	0	0	0	83	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	13	8	0	0	0	79	8	39
2017	Bachelor's degree	52	33	7	5	2	1	0	86	7	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	7	11	5	0	0	78	16	77
2014	Secondary or high school graduation certificate or equivalent or less	34	34	23	5	5	0	0	67	10	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	34	11	4	7	0	2	78	11	46
2014	University certificate or diploma below the bachelor's level	37	39	0	16	8	0	0	76	24	13
2014	Bachelor's degree	32	42	13	9	5	0	0	74	14	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	31	18	20	4	1	0	58	24	72
2011	Secondary or high school graduation certificate or equivalent or less	36	25	16	8	14	0	0	61	22	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	37	12	13	2	3	0	72	15	58
2011	University certificate or diploma below the bachelor's level	28	37	5	17	14	0	0	64	31	22
2011	Bachelor's degree	35	32	13	12	8	0	0	67	20	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	16	14	9	0	0	62	23	105
2008	Secondary or high school graduation certificate or equivalent or less	29	33	10	15	8	2	2	65	24	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	33	7	12	10	3	0	70	22	69
2008	University certificate or diploma below the bachelor's level	35	30	5	20	10	0	0	65	30	20
2008	Bachelor's degree	32	30	15	12	9	1	0	63	22	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	9	12	13	2	0	66	25	95

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	31	26	5	0	4	0	68	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	39	12	10	5	6	0	70	17	39
2017	Bachelor's degree	32	38	8	13	4	6	0	74	18	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	13	17	11	5	0	56	29	76
2014	Secondary or high school graduation certificate or equivalent or less	24	28	9	24	0	14	0	61	28	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	34	15	7	7	0	2	71	13	46
2014	University certificate or diploma below the bachelor's level	22	47	7	16	8	0	0	69	24	13
2014	Bachelor's degree	21	41	13	15	6	4	0	65	22	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	32	18	20	5	3	0	56	26	72
2011	Secondary or high school graduation certificate or equivalent or less	20	32	15	16	9	6	3	57	27	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	21	14	2	2	0	64	15	58
2011	University certificate or diploma below the bachelor's level	18	42	9	13	14	4	0	63	28	22
2011	Bachelor's degree	21	40	11	17	9	2	0	63	26	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	33	24	18	12	2	1	45	31	105
2008	Secondary or high school graduation certificate or equivalent or less	15	35	10	19	8	10	2	57	31	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	43	9	10	10	4	0	70	21	69
2008	University certificate or diploma below the bachelor's level	25	40	10	20	5	0	0	65	25	20
2008	Bachelor's degree	22	36	12	21	7	3	0	59	28	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	41	16	17	8	4	0	57	26	95

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	20	12	9	0	12	0	76	10	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	12	14	5	2	0	68	20	39
2017	Bachelor's degree	44	36	5	9	3	2	0	82	13	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	28	12	15	1	1	0	72	16	77
2014	Secondary or high school graduation certificate or equivalent or less	33	38	14	0	5	10	0	79	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	32	15	2	9	0	2	73	11	46
2014	University certificate or diploma below the bachelor's level	41	33	0	26	0	0	0	74	26	12
2014	Bachelor's degree	29	47	10	5	7	3	0	78	12	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	21	22	17	7	4	0	52	25	72
2011	Secondary or high school graduation certificate or equivalent or less	28	39	11	5	14	3	0	68	20	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	31	13	8	3	4	0	74	12	58
2011	University certificate or diploma below the bachelor's level	32	42	4	9	9	4	0	77	18	22
2011	Bachelor's degree	36	31	12	10	8	4	0	69	18	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	31	19	14	8	3	0	57	23	104
2008	Secondary or high school graduation certificate or equivalent or less	23	35	15	10	6	8	2	65	19	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	33	7	12	10	4	0	70	23	69
2008	University certificate or diploma below the bachelor's level	30	35	0	15	20	0	0	65	35	20
2008	Bachelor's degree	34	28	14	8	9	7	0	67	19	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	34	7	14	13	3	0	65	27	95

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	42	13	4	0	8	0	82	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	39	15	9	8	3	0	67	17	38
2017	Bachelor's degree	33	41	11	9	5	2	1	75	14	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	37	12	19	9	1	0	59	28	77
2014	Secondary or high school graduation certificate or equivalent or less	14	33	43	5	0	5	0	50	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	37	7	6	7	0	2	80	13	46
2014	University certificate or diploma below the bachelor's level	29	39	8	8	15	0	0	69	23	13
2014	Bachelor's degree	24	45	10	14	8	0	0	69	21	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	43	17	15	4	4	0	62	20	72
2011	Secondary or high school graduation certificate or equivalent or less	22	34	19	11	9	3	3	59	21	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	44	12	7	5	0	0	76	12	58
2011	University certificate or diploma below the bachelor's level	23	41	13	14	9	0	0	64	23	22
2011	Bachelor's degree	22	41	12	15	10	0	0	63	25	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	34	16	20	14	2	0	49	34	105
2008	Secondary or high school graduation certificate or equivalent or less	8	56	8	15	8	4	0	67	24	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	42	7	9	13	1	0	71	22	69
2008	University certificate or diploma below the bachelor's level	25	45	5	15	10	0	0	70	25	20
2008	Bachelor's degree	23	40	14	16	6	1	0	64	22	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	15	19	12	1	0	54	31	95

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	52	5	0	0	0	0	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	40	12	3	2	0	0	82	5	39
2017	Bachelor's degree	42	41	8	8	0	1	0	84	8	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	45	9	10	0	0	0	81	10	77
2014	Secondary or high school graduation certificate or equivalent or less	32	48	5	5	5	5	0	85	10	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	21	15	0	4	0	0	80	4	46
2014	University certificate or diploma below the bachelor's level	46	23	16	15	0	0	0	69	15	13
2014	Bachelor's degree	46	41	4	6	3	0	0	87	9	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	42	13	5	4	0	0	78	10	72
2011	Secondary or high school graduation certificate or equivalent or less	35	45	11	3	3	0	3	82	6	35
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	46	7	2	3	0	0	88	5	58
2011	University certificate or diploma below the bachelor's level	37	41	18	0	4	0	0	78	4	22
2011	Bachelor's degree	36	40	10	5	8	1	0	76	13	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	41	20	17	4	0	0	59	21	104

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	40	5	0	0	8	0	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	44	8	0	0	3	0	92	0	39
2017	Bachelor's degree	60	34	1	2	1	2	0	97	3	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	25	7	0	0	0	0	93	0	77
2014	Secondary or high school graduation certificate or equivalent or less	62	33	0	0	0	5	0	100	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	26	7	0	2	2	0	91	2	46
2014	University certificate or diploma below the bachelor's level	53	47	0	0	0	0	0	100	0	13
2014	Bachelor's degree	57	33	5	2	1	2	0	92	3	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	28	11	5	1	0	0	82	7	72
2011	Secondary or high school graduation certificate or equivalent or less	42	38	14	0	3	0	3	83	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	41	7	2	0	2	0	92	2	58
2011	University certificate or diploma below the bachelor's level	50	41	0	0	0	9	0	100	0	22
2011	Bachelor's degree	52	40	4	1	2	1	0	93	3	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	39	6	6	2	0	0	85	8	104

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	33	0	9	6	4	0	85	15	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	31	8	0	5	3	0	87	5	39
2017	Bachelor's degree	44	39	7	5	0	4	1	88	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	36	5	4	0	4	0	91	4	77
2014	Secondary or high school graduation certificate or equivalent or less	72	10	14	0	0	5	0	85	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	21	9	2	2	0	2	87	4	46
2014	University certificate or diploma below the bachelor's level	67	24	0	9	0	0	0	91	9	12
2014	Bachelor's degree	56	31	8	1	1	2	1	90	2	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	31	1	8	4	3	0	86	13	71
2011	Secondary or high school graduation certificate or equivalent or less	33	33	17	11	6	0	0	66	17	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	24	5	3	0	3	0	91	3	58
2011	University certificate or diploma below the bachelor's level	60	4	4	19	13	0	0	64	32	22
2011	Bachelor's degree	59	28	6	5	2	0	0	87	7	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	14	5	3	0	2	78	8	104
2008	Secondary or high school graduation certificate or equivalent or less	31	31	10	10	13	2	2	65	24	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	32	12	7	9	3	0	71	17	68
2008	University certificate or diploma below the bachelor's level	50	25	10	5	10	0	0	75	15	20
2008	Bachelor's degree	36	30	10	12	7	3	1	69	20	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	32	4	9	16	6	0	69	27	95

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	18	15	10	4	4	0	70	15	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	22	7	5	0	6	0	87	5	39
2017	Bachelor's degree	45	34	5	7	2	6	1	85	10	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	43	9	5	0	4	0	85	5	77
2014	Secondary or high school graduation certificate or equivalent or less	52	34	9	0	0	5	0	90	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	26	7	0	0	0	0	93	0	46
2014	University certificate or diploma below the bachelor's level	54	38	8	0	0	0	0	92	0	13
2014	Bachelor's degree	61	26	6	3	2	3	0	89	5	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	35	7	1	0	0	0	92	1	72
2011	Secondary or high school graduation certificate or equivalent or less	42	41	8	3	0	6	0	88	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	31	6	4	0	0	0	91	4	58
2011	University certificate or diploma below the bachelor's level	56	22	9	9	4	0	0	79	13	22
2011	Bachelor's degree	62	28	7	1	1	1	0	90	3	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	35	5	2	1	1	1	92	3	104

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	24	10	8	13	13	0	65	24	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	20	22	4	13	13	0	56	19	39
2017	Bachelor's degree	27	30	14	9	9	10	1	64	20	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	17	20	20	9	12	1	43	34	75
2014	Secondary or high school graduation certificate or equivalent or less	37	19	24	5	5	10	0	63	11	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	44	17	0	11	6	2	69	12	46
2014	University certificate or diploma below the bachelor's level	31	31	7	15	8	7	0	67	25	13
2014	Bachelor's degree	27	17	15	20	8	11	3	51	32	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	19	14	17	19	7	3	45	40	72
2011	Secondary or high school graduation certificate or equivalent or less	20	10	23	16	17	14	0	35	39	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	15	10	8	11	8	57	23	57
2011	University certificate or diploma below the bachelor's level	17	19	9	14	26	10	5	43	46	22
2011	Bachelor's degree	27	20	20	10	9	12	3	55	23	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	20	19	14	18	9	3	43	36	104

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	4	0	0	4	0	9	96	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	26	2	5	3	3	3	90	8	39
2017	Bachelor's degree	66	22	4	3	1	0	3	91	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	17	8	4	3	1	2	85	7	77
2014	Secondary or high school graduation certificate or equivalent or less	76	9	10	0	0	0	5	89	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	13	9	0	0	0	2	91	0	46
2014	University certificate or diploma below the bachelor's level	59	25	9	8	0	0	0	83	8	12
2014	Bachelor's degree	67	14	5	4	2	1	8	88	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	15	8	0	0	0	7	91	0	72

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	0	4	4	0	0	9	91	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	13	7	5	0	5	0	87	5	39
2017	Bachelor's degree	69	17	5	2	1	4	3	92	3	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	19	6	4	1	1	5	88	5	77
2014	Secondary or high school graduation certificate or equivalent or less	85	0	10	0	0	0	5	89	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	17	2	0	2	2	0	96	2	46
2014	University certificate or diploma below the bachelor's level	62	30	8	0	0	0	0	92	0	13
2014	Bachelor's degree	73	15	3	0	3	2	4	94	3	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	12	11	1	0	3	6	86	1	72
2011	Secondary or high school graduation certificate or equivalent or less	70	8	14	0	3	0	6	83	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	14	7	2	0	0	2	91	2	58
2011	University certificate or diploma below the bachelor's level	81	14	0	0	0	4	0	100	0	22
2011	Bachelor's degree	73	17	3	3	0	1	3	93	3	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	13	11	1	2	1	4	86	3	105
2008	Secondary or high school graduation certificate or equivalent or less	73	6	13	4	0	0	4	83	4	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	12	12	1	1	3	0	85	3	69
2008	University certificate or diploma below the bachelor's level	60	10	20	0	0	5	5	78	0	20
2008	Bachelor's degree	75	9	6	2	1	1	5	91	3	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	9	4	3	3	1	5	89	7	95

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	4	10	8	9	12	0	69	19	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	37	10	12	2	3	0	74	15	39
2017	Bachelor's degree	37	41	5	12	3	1	1	80	15	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	14	9	1	0	0	75	11	77
2014	Secondary or high school graduation certificate or equivalent or less	28	24	38	10	0	0	0	52	10	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	11	7	7	0	0	76	13	46
2014	University certificate or diploma below the bachelor's level	46	30	0	0	24	0	0	76	24	13
2014	Bachelor's degree	26	42	18	9	4	1	0	69	13	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	32	14	20	7	3	0	59	27	72
2011	Secondary or high school graduation certificate or equivalent or less	36	30	20	6	9	0	0	66	14	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	9	10	5	2	0	76	15	58
2011	University certificate or diploma below the bachelor's level	37	37	13	5	9	0	0	74	13	22
2011	Bachelor's degree	37	34	11	11	6	1	1	72	17	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	31	9	17	9	1	1	64	26	104
2008	Secondary or high school graduation certificate or equivalent or less	31	29	15	17	4	2	2	63	22	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	32	9	12	12	1	0	68	24	69
2008	University certificate or diploma below the bachelor's level	25	30	5	25	15	0	0	55	40	20
2008	Bachelor's degree	33	36	9	12	9	1	0	69	21	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	11	4	15	3	1	69	20	95

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	25	0	12	22	8	4	61	39	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	37	13	12	18	2	3	55	32	39
2017	Bachelor's degree	18	32	10	20	13	5	1	54	36	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30	9	19	12	4	5	55	35	76
2014	Secondary or high school graduation certificate or equivalent or less	19	14	5	19	34	0	9	36	58	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	35	17	15	11	2	4	54	28	46
2014	University certificate or diploma below the bachelor's level	23	31	0	15	31	0	0	54	46	13
2014	Bachelor's degree	23	22	15	21	17	4	0	46	39	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	11	29	22	1	3	35	53	72
2011	Secondary or high school graduation certificate or equivalent or less	17	26	19	11	27	0	0	43	38	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	25	15	24	22	0	2	38	46	58
2011	University certificate or diploma below the bachelor's level	9	27	9	24	31	0	0	36	54	22
2011	Bachelor's degree	16	25	14	20	22	0	4	42	43	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	19	13	19	28	1	5	36	50	105
2008	Secondary or high school graduation certificate or equivalent or less	4	17	19	15	42	0	4	22	59	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	22	17	20	28	0	0	35	48	69
2008	University certificate or diploma below the bachelor's level	0	15	15	20	50	0	0	15	70	20
2008	Bachelor's degree	15	31	11	15	22	3	2	49	40	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	31	7	19	25	2	1	47	46	95

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	18	14	9	4	4	72	13	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	55	0	12	2	3	85	15	39
2017	Bachelor's degree	36	43	11	4	3	3	81	8	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	40	18	7	1	1	74	8	77

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	32	5	0	0	8	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	35	5	0	5	3	89	5	39
2017	Bachelor's degree	54	33	6	2	1	4	91	3	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	32	15	3	1	0	81	4	76
2014	Secondary or high school graduation certificate or equivalent or less	52	39	5	5	0	0	90	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	24	7	2	0	0	91	2	46
2014	University certificate or diploma below the bachelor's level	53	23	25	0	0	0	75	0	13
2014	Bachelor's degree	50	32	9	1	1	7	89	2	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	36	13	3	3	4	81	6	72

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	20	9	4	0	0	5	87	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	39	5	0	2	0	0	93	2	39
2017	Bachelor's degree	46	42	4	7	0	1	0	89	7	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	42	10	3	0	0	0	87	3	77
2014	Secondary or high school graduation certificate or equivalent or less	42	38	15	5	0	0	0	80	5	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	28	7	0	2	2	0	91	2	46
2014	University certificate or diploma below the bachelor's level	53	32	0	8	8	0	0	84	16	13
2014	Bachelor's degree	46	37	10	5	1	1	0	84	6	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	47	4	5	3	3	0	87	8	72
2011	Secondary or high school graduation certificate or equivalent or less	39	30	20	5	6	0	0	69	11	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	34	12	3	2	2	0	83	5	58
2011	University certificate or diploma below the bachelor's level	59	23	9	4	4	0	0	82	9	21
2011	Bachelor's degree	38	40	11	6	4	1	0	80	9	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	33	15	9	5	1	0	71	14	104

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	31	5	0	0	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	26	5	2	0	92	2	39
2017	Bachelor's degree	66	32	1	1	0	98	1	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	34	3	1	0	96	1	77
2014	Secondary or high school graduation certificate or equivalent or less	57	24	9	9	0	81	9	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	20	0	4	2	93	7	46
2014	University certificate or diploma below the bachelor's level	45	39	8	8	0	84	8	13
2014	Bachelor's degree	61	27	11	1	1	87	2	100
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	38	8	3	1	88	4	72
2011	Secondary or high school graduation certificate or equivalent or less	47	36	5	5	6	83	11	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	31	9	2	5	85	7	58
2011	University certificate or diploma below the bachelor's level	56	22	17	4	0	79	4	22
2011	Bachelor's degree	51	37	9	1	3	88	4	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	31	10	6	5	79	12	104
2008	Secondary or high school graduation certificate or equivalent or less	40	40	8	10	2	79	13	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	28	7	4	4	84	9	69
2008	University certificate or diploma below the bachelor's level	35	50	5	10	0	85	10	20
2008	Bachelor's degree	50	36	4	7	2	86	9	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38	5	9	5	80	15	95

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	18	9	4	0	0	0	87	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	10	12	6	0	3	0	82	6	39
2017	Bachelor's degree	60	30	5	2	2	2	0	91	3	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	38	3	7	2	0	0	88	9	77
2014	Secondary or high school graduation certificate or equivalent or less	47	20	14	14	5	0	0	67	19	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	24	9	2	4	0	0	85	7	46
2014	University certificate or diploma below the bachelor's level	37	31	15	8	8	0	0	69	16	13
2014	Bachelor's degree	45	37	8	5	4	1	0	83	9	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	35	21	10	4	0	0	65	14	72
2011	Secondary or high school graduation certificate or equivalent or less	45	13	19	14	9	0	0	58	23	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	25	15	2	8	0	0	75	10	58
2011	University certificate or diploma below the bachelor's level	55	28	9	4	4	0	0	83	9	22
2011	Bachelor's degree	43	31	12	6	4	1	1	76	11	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	9	13	8	1	0	70	21	104

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	19	9	8	0	0	83	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	26	8	5	0	0	88	5	39
2017	Bachelor's degree	59	31	4	2	3	1	91	4	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	43	7	4	2	0	87	6	77
2014	Secondary or high school graduation certificate or equivalent or less	42	24	15	14	5	0	67	19	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	21	7	2	4	0	87	7	46
2014	University certificate or diploma below the bachelor's level	37	31	23	0	8	0	69	8	13
2014	Bachelor's degree	46	36	9	5	4	0	83	9	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	18	10	4	1	67	14	72
2011	Secondary or high school graduation certificate or equivalent or less	42	23	19	12	3	0	66	15	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	34	7	5	7	0	81	12	58
2011	University certificate or diploma below the bachelor's level	51	32	9	4	4	0	83	9	22
2011	Bachelor's degree	42	33	13	7	4	0	75	11	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	42	5	14	8	0	73	22	104
2008	Secondary or high school graduation certificate or equivalent or less	38	40	8	6	8	0	77	15	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	30	12	9	7	0	72	16	69
2008	University certificate or diploma below the bachelor's level	35	45	10	10	0	0	80	10	20
2008	Bachelor's degree	41	35	9	11	3	1	77	14	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	35	12	11	7	1	70	18	95

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	9	24	9	4	0	0	63	13	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	21	7	10	5	3	0	77	16	39
2017	Bachelor's degree	46	31	9	9	2	3	0	79	11	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	32	18	4	5	1	0	73	9	77
2014	Secondary or high school graduation certificate or equivalent or less	48	9	0	24	15	0	5	60	40	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	24	9	7	9	0	2	76	16	46
2014	University certificate or diploma below the bachelor's level	37	39	7	0	16	0	0	77	16	13
2014	Bachelor's degree	32	24	17	16	5	7	0	60	22	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	24	15	14	15	4	1	53	31	72
2011	Secondary or high school graduation certificate or equivalent or less	37	29	14	11	9	0	0	66	20	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	27	7	12	9	3	0	71	21	58
2011	University certificate or diploma below the bachelor's level	51	21	9	10	9	0	0	73	18	22
2011	Bachelor's degree	31	28	17	12	6	5	1	63	19	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	26	16	17	9	4	2	55	28	104
2008	Secondary or high school graduation certificate or equivalent or less	35	31	13	6	10	4	0	70	17	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	17	10	12	12	6	1	64	25	69
2008	University certificate or diploma below the bachelor's level	35	30	15	10	10	0	0	65	20	20
2008	Bachelor's degree	28	29	14	17	7	4	1	60	25	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	12	19	9	5	0	58	30	95

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	29	39	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	43	45	39
2017	Bachelor's degree	31	40	29	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	40	34	78
2014	Secondary or high school graduation certificate or equivalent or less	29	57	14	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	42	35	46
2014	University certificate or diploma below the bachelor's level	31	31	37	13
2014	Bachelor's degree	30	39	31	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	22	40	72
2011	Secondary or high school graduation certificate or equivalent or less	26	30	44	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	36	35	58
2011	University certificate or diploma below the bachelor's level	35	42	22	22
2011	Bachelor's degree	36	31	33	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	26	33	104

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Bachelor's degree	10	10	34	24	17	5	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	5	45	10	17	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	9	37	9	9999	27	11
2014	Bachelor's degree	13	25	36	10	9999	16	31
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	0	33	34	9999	11	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	6	47	17	9999	12	17
2011	Bachelor's degree	14	16	44	22	9999	4	50
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	7	33	24	9999	17	43

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	73	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	83	38
2017	Bachelor's degree	7	93	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	93	77
2014	Bachelor's degree	10	90	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	71

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	8	14	0	9	31	0	68	12	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	29	15	5	0	18	10	72	7	39
2017	Bachelor's degree	27	18	12	3	1	29	8	72	8	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	19	16	1	1	27	5	73	4	76
2014	Secondary or high school graduation certificate or equivalent or less	19	14	0	10	5	48	5	70	30	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	20	24	0	2	28	5	61	3	46
2014	University certificate or diploma below the bachelor's level	15	16	15	0	0	54	0	67	0	13
2014	Bachelor's degree	26	13	21	6	4	25	6	56	14	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	14	7	6	4	35	8	71	17	72

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	18	0	8	5	13	0	86	14	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	31	10	3	0	12	0	85	3	38
2017	Bachelor's degree	46	26	8	4	0	15	1	85	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	9	5	0	10	0	85	5	78
2014	Secondary or high school graduation certificate or equivalent or less	42	24	9	9	0	14	0	78	11	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	26	15	4	0	0	0	80	4	46
2014	University certificate or diploma below the bachelor's level	22	24	7	8	0	39	0	75	13	13
2014	Bachelor's degree	40	27	17	5	5	7	0	72	10	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	28	15	7	1	10	0	74	9	72
2011	Secondary or high school graduation certificate or equivalent or less	33	33	25	3	0	3	3	70	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	43	9	3	2	0	0	86	5	58
2011	University certificate or diploma below the bachelor's level	46	28	13	4	4	5	0	77	9	22
2011	Bachelor's degree	47	33	8	2	4	6	0	85	7	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	28	19	7	2	5	0	70	10	104

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	52	8	0	6	6	14	82	7	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	53	8	6	0	0	6	85	7	39
2017	Bachelor's degree	31	48	7	4	2	3	5	86	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	39	4	4	5	0	16	84	11	78
2014	Secondary or high school graduation certificate or equivalent or less	47	33	0	5	5	5	5	89	11	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	48	6	2	2	0	2	89	5	46
2014	University certificate or diploma below the bachelor's level	46	45	0	8	0	0	0	92	8	13
2014	Bachelor's degree	38	41	10	5	0	1	6	84	5	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	47	7	3	1	0	12	87	5	72
2011	Secondary or high school graduation certificate or equivalent or less	39	52	3	3	0	0	3	94	3	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	47	4	7	0	0	2	89	7	58
2011	University certificate or diploma below the bachelor's level	40	44	0	6	0	6	5	94	6	20
2011	Bachelor's degree	25	52	4	6	4	1	7	83	12	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	44	6	7	2	1	11	83	10	104
2008	Secondary or high school graduation certificate or equivalent or less	38	38	6	4	4	4	6	84	9	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	42	10	7	4	0	3	78	12	69
2008	University certificate or diploma below the bachelor's level	45	45	10	0	0	0	0	90	0	20
2008	Bachelor's degree	24	46	7	9	3	1	9	78	14	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	43	7	3	3	1	14	84	7	95

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	17	18	0	5	35	10	59	9	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	28	28	3	0	18	9	58	4	39
2017	Bachelor's degree	21	19	17	6	0	27	10	63	9	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	20	20	2	3	34	8	57	9	78
2014	Secondary or high school graduation certificate or equivalent or less	28	24	4	5	5	28	5	79	15	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	17	22	9	0	19	9	57	12	46
2014	University certificate or diploma below the bachelor's level	15	22	16	8	0	31	7	61	13	13
2014	Bachelor's degree	19	17	15	8	5	31	6	57	20	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	20	17	10	4	32	8	49	23	72
2011	Secondary or high school graduation certificate or equivalent or less	14	18	26	11	0	19	12	46	17	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	33	20	4	3	17	3	66	9	58
2011	University certificate or diploma below the bachelor's level	28	28	13	4	4	22	0	71	11	21
2011	Bachelor's degree	16	17	28	3	4	29	4	50	10	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	20	20	3	5	33	7	53	13	104

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	0	8	0	0	22	14	87	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	20	8	5	0	5	6	86	6	39
2017	Bachelor's degree	49	26	4	3	1	10	8	90	4	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	25	8	3	3	4	15	84	6	78
2014	Secondary or high school graduation certificate or equivalent or less	52	9	14	5	5	9	5	72	11	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	35	9	0	2	4	2	88	2	46
2014	University certificate or diploma below the bachelor's level	38	31	0	7	16	8	0	75	25	13
2014	Bachelor's degree	42	33	12	1	2	5	6	84	3	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	29	15	6	3	7	12	71	10	72
2011	Secondary or high school graduation certificate or equivalent or less	44	19	19	3	3	6	6	71	7	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	31	5	4	0	5	0	91	4	58
2011	University certificate or diploma below the bachelor's level	49	19	9	9	4	6	4	75	15	21
2011	Bachelor's degree	40	33	12	1	2	6	6	83	4	139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	34	10	4	2	12	10	79	8	104
2008	Secondary or high school graduation certificate or equivalent or less	42	27	6	2	2	13	8	87	5	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	26	10	10	0	12	1	77	12	69
2008	University certificate or diploma below the bachelor's level	37	47	0	5	5	5	0	89	11	19
2008	Bachelor's degree	33	28	12	6	1	12	8	76	9	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	28	9	5	2	9	12	79	9	95

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	21	5	5	0	26	14	85	7	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	25	18	2	3	5	6	74	6	39
2017	Bachelor's degree	38	28	7	2	2	14	9	86	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	26	6	3	1	14	14	87	5	77
2014	Secondary or high school graduation certificate or equivalent or less	33	24	10	9	0	19	5	75	12	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	28	15	7	2	2	2	75	9	46
2014	University certificate or diploma below the bachelor's level	29	39	8	0	8	16	0	81	9	13
2014	Bachelor's degree	38	32	10	4	3	10	4	81	8	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	32	15	7	3	10	12	68	12	72
2011	Secondary or high school graduation certificate or equivalent or less	36	19	20	8	0	11	6	66	10	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	11	5	0	5	0	84	5	58
2011	University certificate or diploma below the bachelor's level	30	25	20	9	0	11	5	66	11	20
2011	Bachelor's degree	30	34	17	2	3	8	6	75	6	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	28	16	10	4	10	10	63	17	105
2008	Secondary or high school graduation certificate or equivalent or less	31	31	13	4	4	13	4	75	10	48
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	28	13	4	4	14	4	73	11	69
2008	University certificate or diploma below the bachelor's level	25	25	20	20	5	0	5	53	26	20
2008	Bachelor's degree	26	23	10	19	3	11	8	61	27	138
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	13	7	12	7	11	62	23	95

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	100	22
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	77
2014	University certificate or diploma below the bachelor's level	0	100	13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	6	12	0	0	45	0	78	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	18	19	9	0	29	5	57	14	39
2017	Bachelor's degree	28	14	10	2	0	38	7	77	4	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	11	19	1	3	39	5	59	7	78
2014	Secondary or high school graduation certificate or equivalent or less	19	14	5	0	5	43	14	77	11	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	13	22	0	0	33	2	67	0	46
2014	University certificate or diploma below the bachelor's level	24	23	8	0	8	38	0	75	13	13
2014	Bachelor's degree	31	13	17	1	1	35	3	70	3	100
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	7	14	1	1	43	7	66	5	72

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	21	9	0	0	14	0	90	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	31	7	3	0	11	0	89	3	39
2017	Bachelor's degree	49	25	6	3	0	17	1	89	4	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	28	8	1	3	13	0	86	4	78
2014	Secondary or high school graduation certificate or equivalent or less	43	29	5	5	0	14	5	89	6	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	22	17	0	0	2	2	82	0	46
2014	University certificate or diploma below the bachelor's level	39	23	0	0	8	30	0	89	11	13
2014	Bachelor's degree	45	31	12	2	1	9	0	84	3	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	26	17	1	1	13	0	78	3	72
2011	Secondary or high school graduation certificate or equivalent or less	44	27	19	6	0	3	0	74	6	36
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	33	7	0	0	3	0	93	0	58
2011	University certificate or diploma below the bachelor's level	50	28	13	0	0	9	0	86	0	22
2011	Bachelor's degree	48	32	9	3	2	6	0	86	5	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	32	16	4	1	5	0	78	5	105

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	21	4	4	4	88	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	27	5	0	0	95	0	39
2017	Bachelor's degree	54	25	14	3	5	79	8	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	15	5	3	77	8	78

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	24	27	9	4	0	60	13	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	27	7	29	2	0	61	32	39
2017	Bachelor's degree	17	29	24	22	7	1	47	29	119
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	36	27	14	8	0	51	22	78

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	45	9	0	8	0	83	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	32	26	11	2	0	61	13	39
2017	Bachelor's degree	21	24	28	18	7	2	46	25	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	39	20	17	10	0	53	26	78

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	31	13	8	4	0	0	75	12	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	5	24	5	2	0	65	30	39
2017	Bachelor's degree	18	32	20	17	10	1	1	51	28	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	29	26	15	10	0	0	50	25	77

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	17	8	0	0	9	91	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	22	10	8	0	3	82	8	39
2017	Bachelor's degree	45	25	14	8	4	4	72	13	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	10	8	4	4	77	12	76

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	27	23	10	0	67	10	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	46	16	5	0	79	5	39
2017	Bachelor's degree	27	33	19	11	11	60	21	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	24	15	7	54	22	76

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	25	10	9	8	0	0	73	17	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	44	17	5	0	2	0	78	5	39
2017	Bachelor's degree	32	30	21	10	6	0	1	62	17	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	28	15	4	0	0	53	19	76

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	37	12	8	4	0	76	12	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	45	18	13	0	0	69	13	39
2017	Bachelor's degree	23	30	20	16	10	1	53	27	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	31	30	15	14	0	42	29	76

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	32	14	5	8	74	13	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	37	16	13	2	69	15	39
2017	Bachelor's degree	25	35	22	14	5	59	19	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	34	28	11	12	50	23	76

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	46	10	5	4	4	0	80	9	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	35	24	10	5	0	0	61	15	39
2017	Bachelor's degree	25	37	17	14	4	0	2	63	19	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	42	22	12	7	0	0	59	19	76

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	21	5	5	0	4	0	91	5	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	16	5	0	0	0	0	95	0	39
2017	Bachelor's degree	62	18	11	6	3	0	1	81	9	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	26	9	3	2	1	0	86	5	78

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	4	0	4	4	5	0	92	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	14	5	0	2	0	2	93	2	39
2017	Bachelor's degree	87	5	2	4	0	1	1	93	4	119
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	9	8	3	1	1	1	88	4	78

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	38	0	0	0	0	0	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	28	11	0	2	0	2	87	2	39
2017	Bachelor's degree	65	19	9	4	0	1	2	87	4	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	28	4	1	0	0	0	95	1	78

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	75	13	5	4	4	0	87	8	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	18	7	8	2	2	82	10	39
2017	Bachelor's degree	62	20	9	5	1	2	84	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	20	10	10	2	0	77	12	78

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	5	5	0	0	29	94	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	12	2	0	0	32	96	0	39
2017	Bachelor's degree	55	13	3	1	1	27	93	2	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	17	4	1	1	19	92	3	78

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	13	0	0	0	0	4	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	25	5	2	0	0	9	92	3	39
2017	Bachelor's degree	73	15	1	2	1	1	7	95	3	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	21	2	2	0	0	5	95	3	78

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	20	0	0	0	0	0	100	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	22	7	0	6	0	0	87	6	39
2017	Bachelor's degree	58	22	13	4	1	1	2	82	5	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	12	12	2	1	1	1	84	4	78

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	28	12	0	0	5	0	87	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	34	8	3	2	0	0	88	5	38
2017	Bachelor's degree	43	33	12	7	3	1	1	77	11	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	30	19	3	0	0	1	78	3	78

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	67	17	4	0	5	78	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	27	35	13	2	0	50	15	39
2017	Bachelor's degree	18	32	37	11	2	0	51	12	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	38	43	12	3	0	42	15	78

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13	40	34	14	0	0	47	13	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	7	47	22	13	3	0	37	15	39
2017	Bachelor's degree	7	13	46	24	9	0	1	33	20	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	17	42	25	4	0	0	29	29	77

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	38	5	0	0	6	95	0	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	31	2	3	0	3	95	3	38
2017	Bachelor's degree	39	45	5	8	2	2	85	10	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	33	10	9	0	1	81	9	77

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	34	10	4	0	0	86	4	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	30	15	8	0	0	77	8	39
2017	Bachelor's degree	39	37	10	10	3	2	77	13	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	37	5	10	4	0	81	14	78

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	78	38
2017	Bachelor's degree	17	83	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	78
2014	Bachelor's degree	15	85	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	72

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	86	14	21
2014	Bachelor's degree	80	20	15

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	55	35	10	0	0	0	0	90	0	18
2014	Bachelor's degree	67	25	8	0	0	0	0	92	0	12

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	26	0	4	0	10	0	66	34	22
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	14	7	0	2	5	0	75	25	39
2017	Bachelor's degree	48	28	11	1	4	6	1	52	48	120
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	29	10	4	4	5	1	48	52	78

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10
2017	Bachelor's degree	16	53
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	33

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	10
2017	Bachelor's degree	25	53
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	33

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	10
2017	Bachelor's degree	13	53
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	33

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	10
2017	Bachelor's degree	43	53
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	33

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10
2017	Bachelor's degree	2	53
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	33

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	10
2017	Bachelor's degree	51	53
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Bachelor's degree	16	65	6	4	2	8	51
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	60	17	3	3	3	35

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	90	0	0	0	0	10	100	0	10
2017	Bachelor's degree	54	27	2	2	4	11	95	3	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	14	10	0	0	13	89	0	37

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	0	20	0	0	20	60	0	0	10
2017	Bachelor's degree	8	12	12	11	9	6	42	37	39	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	0	23	2	14	10	42	16	36	37

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements