2017 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 44 2 6 0 0 0 92 6 85
2017 Does not provide services to public 66 31 1 2 0 0 0 97 2 188
2014 Provides services to public 45 40 1 9 4 0 0 85 13 88
2014 Does not provide services to public 51 41 2 4 2 0 0 91 6 163
2011 Provides services to public 57 34 3 5 1 0 0 91 7 108
2011 Does not provide services to public 51 40 2 5 2 0 0 91 6 253
2008 Provides services to public 48 37 5 6 4 0 0 85 10 125
2008 Does not provide services to public 51 35 3 7 2 0 0 87 10 247

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 84 10 0 1 1 0 4 97 3 85
2017 Does not provide services to public 87 9 1 1 0 1 1 98 1 188
2014 Provides services to public 73 16 1 1 0 2 7 98 1 88
2014 Does not provide services to public 82 12 3 0 1 1 1 96 1 163
2011 Provides services to public 79 12 3 2 1 0 3 94 3 108
2011 Does not provide services to public 79 14 3 1 2 0 1 94 2 252
2008 Provides services to public 73 19 2 1 2 2 2 95 3 124
2008 Does not provide services to public 81 12 2 0 1 1 3 97 1 247

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 13 4 2 1 0 5 92 4 85
2017 Does not provide services to public 84 9 1 3 2 0 2 94 5 187
2014 Provides services to public 75 8 6 2 1 0 8 90 4 88
2014 Does not provide services to public 79 12 3 2 2 1 2 93 4 163
2011 Provides services to public 78 10 6 1 2 0 3 91 3 107
2011 Does not provide services to public 82 11 2 2 2 0 0 93 4 253
2008 Provides services to public 78 14 2 4 2 0 1 92 6 125
2008 Does not provide services to public 79 12 3 2 1 0 3 94 3 247

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 33 8 11 1 0 0 80 12 85
2017 Does not provide services to public 59 27 5 5 4 0 0 86 9 188
2014 Provides services to public 55 31 6 2 6 0 0 87 8 88
2014 Does not provide services to public 71 24 1 2 2 0 0 94 4 163
2011 Provides services to public 60 27 6 5 2 0 0 87 7 108
2011 Does not provide services to public 57 32 2 6 4 0 0 89 9 252

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 46 11 7 0 0 0 82 7 85
2017 Does not provide services to public 44 31 9 12 4 0 0 75 16 188
2014 Provides services to public 25 46 7 15 8 0 0 71 22 88
2014 Does not provide services to public 34 45 10 9 3 0 0 79 12 163
2011 Provides services to public 32 49 7 9 2 0 1 82 11 108
2011 Does not provide services to public 33 45 8 8 3 0 2 80 11 253
2008 Provides services to public 30 48 10 5 6 0 1 79 10 125
2008 Does not provide services to public 36 40 12 6 3 1 2 78 10 248

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 41 6 1 1 0 0 92 2 85
2017 Does not provide services to public 45 39 6 6 4 1 0 84 10 188
2014 Provides services to public 38 43 11 4 3 0 0 81 8 89
2014 Does not provide services to public 44 38 8 6 4 0 0 82 10 163
2011 Provides services to public 49 33 9 6 3 0 0 83 8 108
2011 Does not provide services to public 45 38 9 3 5 0 0 83 8 252
2008 Provides services to public 37 46 8 7 2 0 0 82 10 125
2008 Does not provide services to public 39 38 11 9 3 0 0 77 12 248

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 35 7 1 1 0 0 91 2 85
2017 Does not provide services to public 52 37 3 7 2 0 0 89 8 188
2014 Provides services to public 41 39 8 6 6 0 0 80 12 89
2014 Does not provide services to public 51 36 5 4 4 0 0 87 8 163
2011 Provides services to public 51 36 8 3 2 0 0 87 5 108
2011 Does not provide services to public 50 36 7 5 3 0 0 86 7 253
2008 Provides services to public 50 35 5 7 2 1 0 85 10 125
2008 Does not provide services to public 44 37 8 7 3 0 0 81 10 248

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 26 1 2 0 0 0 96 2 84
2017 Does not provide services to public 67 26 4 2 2 0 0 93 3 188
2014 Provides services to public 53 36 6 4 1 0 0 89 6 89
2014 Does not provide services to public 59 33 5 2 1 0 0 92 3 163

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 31 10 8 1 2 0 80 10 84
2017 Does not provide services to public 56 28 9 5 2 0 0 84 7 187
2014 Provides services to public 37 41 8 8 5 0 1 79 13 89
2014 Does not provide services to public 48 34 8 9 2 0 0 82 10 162
2011 Provides services to public 48 36 6 7 3 0 1 85 9 107
2011 Does not provide services to public 50 32 7 7 3 0 0 83 10 252

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 34 5 13 10 2 8 68 26 85
2017 Does not provide services to public 36 19 12 13 7 3 10 63 23 188
2014 Provides services to public 26 19 10 18 21 1 5 48 41 89
2014 Does not provide services to public 32 25 9 14 9 0 10 64 26 163
2011 Provides services to public 23 26 10 13 17 3 8 55 34 107
2011 Does not provide services to public 28 26 10 11 13 1 10 61 28 252
2008 Provides services to public 18 22 13 20 21 1 6 42 44 124
2008 Does not provide services to public 28 23 10 12 17 2 8 57 32 248

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 47 6 1 2 0 0 91 4 85
2017 Does not provide services to public 39 43 6 7 4 1 0 83 11 188
2014 Provides services to public 35 46 3 9 6 0 0 81 15 89
2014 Does not provide services to public 37 44 7 6 6 0 0 81 12 163
2011 Provides services to public 42 38 9 6 4 0 0 80 10 107
2011 Does not provide services to public 32 46 10 7 5 0 0 78 13 253
2008 Provides services to public 39 40 10 8 4 0 0 78 12 124
2008 Does not provide services to public 37 36 11 11 4 0 0 73 15 246

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 39 15 11 0 0 0 75 11 85
2017 Does not provide services to public 41 38 10 9 3 0 0 78 12 188
2014 Provides services to public 37 32 13 10 8 0 0 69 18 89
2014 Does not provide services to public 42 34 12 9 4 0 0 75 12 163
2011 Provides services to public 28 45 8 9 9 0 1 74 18 108
2011 Does not provide services to public 32 38 11 15 4 0 0 70 19 253

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 44 10 9 1 0 0 80 10 85
2017 Does not provide services to public 39 42 9 9 1 0 0 81 10 188

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 35 9 4 1 0 0 86 5 85
2017 Does not provide services to public 51 37 7 6 0 0 0 87 6 188
2014 Provides services to public 50 43 4 1 1 0 0 93 2 89
2014 Does not provide services to public 52 34 8 3 2 0 0 87 6 163
2011 Provides services to public 47 37 5 6 4 1 0 85 10 107
2011 Does not provide services to public 40 42 10 5 2 1 0 83 7 253
2008 Provides services to public 53 30 7 6 4 0 0 83 10 124
2008 Does not provide services to public 42 40 8 7 2 0 0 82 10 248

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 42 11 3 2 0 0 83 6 85
2017 Does not provide services to public 45 36 8 8 3 1 0 81 11 188

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 26 3 1 1 0 0 94 2 85
2017 Does not provide services to public 52 36 7 4 0 0 0 88 5 187
2014 Provides services to public 61 28 4 4 2 0 0 89 7 89
2014 Does not provide services to public 61 27 6 3 2 0 0 88 6 162
2011 Provides services to public 70 22 5 3 1 0 0 91 4 106
2011 Does not provide services to public 59 31 8 1 2 0 0 90 3 253

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 39 11 9 1 0 0 79 10 85
2017 Does not provide services to public 38 40 11 8 2 0 1 79 10 187
2014 Provides services to public 27 42 11 13 7 0 0 69 20 89
2014 Does not provide services to public 32 43 10 10 5 0 0 74 15 163
2011 Provides services to public 37 36 8 10 8 0 0 73 19 108
2011 Does not provide services to public 38 39 9 6 6 0 0 78 13 253

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 31 11 9 2 0 0 78 11 85
2017 Does not provide services to public 48 36 9 7 0 1 0 84 8 187
2014 Provides services to public 33 36 10 14 8 0 0 68 22 89
2014 Does not provide services to public 42 39 9 6 5 0 0 81 11 163

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 14 5 0 0 0 81 5 85
2017 Does not provide services to public 48 37 7 6 1 0 0 86 7 186
2014 Provides services to public 42 26 9 13 10 0 0 68 23 89
2014 Does not provide services to public 44 36 12 6 3 0 0 80 9 163
2011 Provides services to public 42 36 11 8 2 1 0 79 10 107
2011 Does not provide services to public 48 34 7 7 4 1 0 82 11 252

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 38 6 2 2 0 0 89 5 85
2017 Does not provide services to public 49 36 7 5 3 0 0 85 8 186
2014 Provides services to public 50 30 7 10 3 0 0 80 13 89
2014 Does not provide services to public 47 36 7 6 4 0 0 83 10 163
2011 Provides services to public 49 37 8 3 3 0 0 86 6 107
2011 Does not provide services to public 41 45 7 5 2 0 0 86 7 253
2008 Provides services to public 40 42 9 6 2 1 0 82 9 124
2008 Does not provide services to public 41 40 9 8 2 0 0 81 10 247

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 46 14 3 5 0 0 78 9 85
2017 Does not provide services to public 38 41 14 4 2 0 0 80 5 187
2014 Provides services to public 34 38 19 7 2 0 1 72 9 89
2014 Does not provide services to public 36 39 15 7 1 1 1 76 9 163
2011 Provides services to public 35 36 20 6 3 0 0 71 9 108
2011 Does not provide services to public 33 41 15 6 4 0 0 74 11 253
2008 Provides services to public 30 34 21 9 6 0 0 64 15 125
2008 Does not provide services to public 30 32 25 7 5 0 0 63 12 247

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 20 48 7 5 2 1 13 38 84
2017 Does not provide services to public 8 21 35 22 11 0 2 34 30 188
2014 Provides services to public 12 26 37 16 5 0 2 22 40 89
2014 Does not provide services to public 11 19 43 15 10 1 1 25 31 162
2011 Provides services to public 15 25 40 12 7 0 1 19 40 107
2011 Does not provide services to public 13 20 39 16 10 0 2 27 34 252
2008 Provides services to public 12 23 35 25 3 0 2 28 36 125
2008 Does not provide services to public 9 24 37 18 8 2 2 27 34 247

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 16 26 29 22 2 1 53 20 85
2017 Does not provide services to public 5 8 29 27 26 2 3 56 14 188
2014 Provides services to public 7 15 32 24 19 1 2 45 22 88
2014 Does not provide services to public 7 12 27 34 14 3 3 51 21 161
2011 Provides services to public 6 17 33 27 12 3 2 42 23 108
2011 Does not provide services to public 8 14 25 28 22 1 3 51 22 252
2008 Provides services to public 8 18 29 34 9 0 2 44 26 125
2008 Does not provide services to public 5 13 25 33 17 2 4 53 19 248

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 32 29 11 5 1 0 16 55 85
2017 Does not provide services to public 13 23 26 20 15 1 1 36 37 187
2014 Provides services to public 30 21 30 11 5 0 3 17 53 89
2014 Does not provide services to public 17 21 29 20 9 2 3 30 39 162
2011 Provides services to public 28 26 27 12 1 2 3 14 57 106
2011 Does not provide services to public 17 23 31 15 12 0 2 28 41 253
2008 Provides services to public 37 26 19 11 3 0 4 15 65 125
2008 Does not provide services to public 15 21 30 20 8 2 4 29 39 248

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 20 44 19 4 1 0 23 32 85
2017 Does not provide services to public 7 16 37 24 16 0 0 40 23 188
2014 Provides services to public 8 23 41 18 9 1 1 27 31 87
2014 Does not provide services to public 8 19 41 18 12 1 1 30 27 163
2011 Provides services to public 9 15 43 22 9 1 2 31 25 108
2011 Does not provide services to public 10 14 36 26 13 0 2 40 24 251
2008 Provides services to public 9 14 44 22 10 1 1 32 23 124
2008 Does not provide services to public 5 18 35 28 11 1 2 40 24 247

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 24 28 20 6 4 0 27 45 84
2017 Does not provide services to public 9 24 32 17 14 1 4 32 34 188
2014 Provides services to public 20 29 30 11 9 0 1 20 49 89
2014 Does not provide services to public 22 29 30 12 4 2 2 16 53 163
2011 Provides services to public 18 28 25 19 9 0 2 28 46 107
2011 Does not provide services to public 13 18 33 18 17 0 2 35 31 252
2008 Provides services to public 9 19 33 28 8 2 1 37 29 124
2008 Does not provide services to public 9 17 30 22 14 4 3 39 29 246

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 8 21 42 18 4 2 64 14 84
2017 Does not provide services to public 2 10 21 37 23 3 4 64 13 188
2014 Provides services to public 7 8 30 28 21 0 7 52 16 88
2014 Does not provide services to public 4 15 27 32 12 3 7 50 20 163
2011 Provides services to public 6 23 21 31 14 0 4 48 31 107
2011 Does not provide services to public 6 10 27 29 22 0 4 54 17 251
2008 Provides services to public 9 19 34 25 8 2 4 35 30 125
2008 Does not provide services to public 7 14 31 25 13 5 4 42 24 248

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 26 45 7 6 1 0 13 41 85
2017 Does not provide services to public 11 20 31 20 13 3 2 34 33 188
2014 Provides services to public 23 23 34 11 6 0 2 18 48 89
2014 Does not provide services to public 12 23 36 16 9 1 3 26 37 163
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 6 4 4 2 1 10 88 7 85
2017 Does not provide services to public 75 15 0 2 4 0 4 93 6 187
2014 Provides services to public 72 3 7 3 2 1 11 86 6 89
2014 Does not provide services to public 76 9 7 2 1 1 5 90 3 163
2011 Provides services to public 70 10 8 1 3 1 7 87 4 108
2011 Does not provide services to public 72 14 6 1 2 0 5 90 4 253
2008 Provides services to public 58 6 12 5 6 0 13 73 13 125
2008 Does not provide services to public 72 10 6 2 3 0 7 89 5 248

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 26 8 7 2 8 8 79 12 85
2017 Does not provide services to public 48 26 9 6 5 4 3 79 11 185
2014 Provides services to public 38 34 11 6 5 4 1 77 12 89
2014 Does not provide services to public 42 30 9 9 2 6 2 78 12 163

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 30 1 6 2 1 0 90 9 85
2017 Does not provide services to public 55 27 8 7 3 0 0 82 10 187
2014 Provides services to public 58 20 7 7 9 0 0 78 15 89
2014 Does not provide services to public 60 18 6 9 4 2 1 81 14 163

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 37 6 5 2 1 0 87 7 85
2017 Does not provide services to public 52 30 9 5 1 2 1 85 6 186
2014 Provides services to public 46 35 10 4 2 0 2 83 7 89
2014 Does not provide services to public 54 31 4 6 2 1 2 87 9 163
2011 Provides services to public 47 27 11 9 4 0 1 75 14 108
2011 Does not provide services to public 51 31 6 5 3 2 2 85 8 252
2008 Provides services to public 41 34 6 11 7 1 0 75 19 125
2008 Does not provide services to public 48 33 7 7 2 2 0 83 10 248

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 33 9 4 1 8 0 84 6 85
2017 Does not provide services to public 47 25 8 7 3 11 0 80 11 186
2014 Provides services to public 36 34 14 1 8 6 1 75 9 89
2014 Does not provide services to public 50 24 7 7 3 6 3 82 11 163
2011 Provides services to public 43 18 17 7 8 5 1 66 16 108
2011 Does not provide services to public 49 24 11 4 7 4 2 77 11 253
2008 Provides services to public 35 26 14 8 10 6 0 66 20 124
2008 Does not provide services to public 41 29 8 8 5 8 1 77 15 248

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 36 9 16 4 15 0 66 23 85
2017 Does not provide services to public 26 20 16 9 5 19 4 60 19 186
2014 Provides services to public 22 20 17 20 7 13 2 49 31 89
2014 Does not provide services to public 23 33 12 6 5 16 6 71 13 163

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 25 4 5 1 0 0 90 6 84
2017 Does not provide services to public 63 29 3 4 1 0 0 92 5 187
2014 Provides services to public 55 32 7 3 3 0 0 87 7 89
2014 Does not provide services to public 63 31 2 1 2 0 1 94 3 163
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 32 6 13 0 0 0 81 13 85
2017 Does not provide services to public 52 34 5 6 2 1 1 87 8 188
2014 Provides services to public 47 38 8 5 2 0 0 85 8 89
2014 Does not provide services to public 57 30 7 2 4 0 1 88 6 163
2011 Provides services to public 44 31 12 9 4 0 0 75 13 107
2011 Does not provide services to public 48 34 9 4 4 0 0 82 9 252
2008 Provides services to public 35 27 18 10 9 0 0 62 19 125
2008 Does not provide services to public 40 35 9 8 7 0 1 76 15 248

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 31 5 10 0 0 0 86 10 85
2017 Does not provide services to public 60 28 5 4 1 1 1 90 5 188
2014 Provides services to public 51 31 7 7 4 0 1 82 11 89
2014 Does not provide services to public 58 27 6 3 2 3 1 89 5 163
2011 Provides services to public 54 26 8 6 5 2 0 81 11 108
2011 Does not provide services to public 51 29 11 5 3 2 0 81 8 253
2008 Provides services to public 48 23 12 10 7 1 0 71 17 124
2008 Does not provide services to public 48 29 8 8 4 2 1 79 12 248

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 32 4 4 2 1 0 89 6 85
2017 Does not provide services to public 55 29 5 7 2 1 1 85 9 188
2014 Provides services to public 58 29 2 6 5 0 0 87 11 89
2014 Does not provide services to public 57 32 4 4 3 0 0 88 7 163
2011 Provides services to public 44 36 5 10 3 1 0 81 13 108
2011 Does not provide services to public 46 36 4 8 6 0 0 82 13 253
2008 Provides services to public 43 29 10 10 7 1 0 73 17 125
2008 Does not provide services to public 46 29 8 11 4 1 1 76 16 248

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 8 1 2 2 0 9 94 5 84
2017 Does not provide services to public 81 8 2 1 3 0 6 94 4 188
2014 Provides services to public 73 6 2 1 4 0 13 91 6 89
2014 Does not provide services to public 76 9 5 2 2 1 5 90 4 163
2011 Provides services to public 74 6 6 1 1 1 11 91 2 107
2011 Does not provide services to public 78 9 5 1 2 0 4 91 3 252
2008 Provides services to public 66 3 10 5 1 0 15 82 7 125
2008 Does not provide services to public 81 6 3 0 2 1 7 94 3 248

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 28 2 6 4 3 1 87 10 84
2017 Does not provide services to public 58 23 5 7 2 2 3 86 9 188
2014 Provides services to public 52 23 6 3 11 3 1 79 15 88
2014 Does not provide services to public 52 21 7 7 4 2 7 80 12 163
2011 Provides services to public 50 24 10 6 3 1 5 80 10 108
2011 Does not provide services to public 47 28 6 5 5 2 6 82 11 252

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 21 4 10 1 1 1 85 11 85
2017 Does not provide services to public 64 25 3 5 2 0 1 90 7 188

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 21 6 4 4 2 0 87 7 84
2017 Does not provide services to public 66 22 5 3 2 1 1 90 5 188

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 21 7 8 2 0 0 82 11 85
2017 Does not provide services to public 62 23 8 3 3 0 1 86 6 187
2014 Provides services to public 57 26 8 4 4 0 0 83 9 88
2014 Does not provide services to public 61 23 6 7 3 0 0 84 10 163
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 26 4 9 0 0 0 86 9 23
2017 Does not provide services to public 45 22 16 4 3 2 8 74 8 56
2014 Provides services to public 42 21 8 13 8 0 8 68 23 24
2014 Does not provide services to public 51 30 2 4 0 2 10 93 5 47

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 41 6 13 0 1 0 81 13 85
2017 Does not provide services to public 40 39 10 5 3 4 0 82 8 187
2014 Provides services to public 31 39 12 12 3 2 0 72 16 89
2014 Does not provide services to public 37 37 7 10 4 4 1 77 15 163
2011 Provides services to public 31 33 13 11 8 3 1 66 20 108
2011 Does not provide services to public 39 33 11 9 6 3 0 74 15 251

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 37 10 12 1 0 0 76 13 85
2017 Does not provide services to public 46 37 8 5 4 1 0 84 8 187
2014 Provides services to public 30 32 14 18 4 1 0 63 22 89
2014 Does not provide services to public 34 39 13 8 5 0 1 73 13 163
2011 Provides services to public 28 30 16 15 10 1 0 59 25 108
2011 Does not provide services to public 32 36 13 11 8 0 0 68 19 252
2008 Provides services to public 28 34 10 14 14 1 0 62 28 125
2008 Does not provide services to public 33 32 12 12 8 2 0 67 21 248

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 33 11 21 6 4 0 60 28 84
2017 Does not provide services to public 29 36 13 10 6 6 0 70 17 186
2014 Provides services to public 25 32 14 19 7 3 0 59 26 89
2014 Does not provide services to public 24 39 14 14 5 4 1 66 20 163
2011 Provides services to public 19 33 17 17 11 2 1 53 30 108
2011 Does not provide services to public 19 38 17 16 7 3 0 58 24 253
2008 Provides services to public 19 33 12 22 12 2 0 53 34 125
2008 Does not provide services to public 20 41 12 15 6 5 0 65 23 248

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 29 10 14 5 2 0 70 20 85
2017 Does not provide services to public 42 33 9 10 3 4 0 77 14 187
2014 Provides services to public 30 33 18 9 5 4 0 66 15 89
2014 Does not provide services to public 33 37 12 8 7 2 1 72 16 162
2011 Provides services to public 30 33 14 12 10 2 0 63 23 108
2011 Does not provide services to public 33 32 14 9 7 4 0 69 17 252
2008 Provides services to public 29 27 10 15 14 6 0 59 31 125
2008 Does not provide services to public 33 34 10 8 9 5 0 70 19 248

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 39 16 11 7 1 0 66 18 85
2017 Does not provide services to public 27 39 12 12 6 3 0 68 19 186
2014 Provides services to public 26 42 7 17 7 2 0 69 24 89
2014 Does not provide services to public 24 42 17 9 6 1 1 67 16 163
2011 Provides services to public 22 33 19 17 8 0 0 55 25 108
2011 Does not provide services to public 20 42 11 14 11 1 0 63 25 253
2008 Provides services to public 16 42 12 17 10 2 0 60 28 125
2008 Does not provide services to public 23 41 12 15 8 1 0 65 24 248
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 46 8 11 0 0 0 81 11 84
2017 Does not provide services to public 43 41 9 6 0 0 0 84 6 186
2014 Provides services to public 41 38 8 9 4 0 0 79 13 89
2014 Does not provide services to public 47 37 9 3 3 1 0 84 6 163
2011 Provides services to public 27 40 17 9 6 0 0 68 15 107
2011 Does not provide services to public 33 43 11 7 5 0 0 77 12 252

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 27 5 1 1 1 0 93 2 85
2017 Does not provide services to public 58 36 4 0 0 2 0 96 1 187
2014 Provides services to public 58 34 3 3 1 0 0 92 4 89
2014 Does not provide services to public 58 29 8 2 1 2 0 89 3 163
2011 Provides services to public 45 42 9 1 1 2 0 89 2 107
2011 Does not provide services to public 50 38 5 3 2 1 0 90 5 252

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 42 6 5 1 2 0 88 6 85
2017 Does not provide services to public 49 34 7 4 1 4 1 88 5 187
2014 Provides services to public 53 34 5 5 2 1 1 88 7 87
2014 Does not provide services to public 61 24 7 2 2 2 1 88 5 163
2011 Provides services to public 51 27 6 12 3 0 1 78 15 108
2011 Does not provide services to public 53 28 10 4 3 1 0 83 7 251
2008 Provides services to public 34 31 6 13 12 3 0 68 26 125
2008 Does not provide services to public 36 31 10 9 10 4 1 70 19 247

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 41 11 0 0 4 0 89 0 85
2017 Does not provide services to public 45 31 6 9 2 6 1 81 12 187
2014 Provides services to public 58 28 10 2 1 1 0 87 3 89
2014 Does not provide services to public 61 30 5 1 1 2 0 93 2 163
2011 Provides services to public 51 29 13 4 1 2 1 82 5 108
2011 Does not provide services to public 60 33 3 2 1 0 0 93 4 251

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 26 17 11 12 8 1 56 25 84
2017 Does not provide services to public 25 25 16 11 10 12 1 58 24 186
2014 Provides services to public 23 22 14 19 15 7 0 48 37 89
2014 Does not provide services to public 26 24 16 11 9 10 4 59 23 163
2011 Provides services to public 19 17 16 17 16 10 4 43 38 108
2011 Does not provide services to public 23 21 19 10 13 11 3 51 26 250

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 19 7 6 0 0 6 87 6 85
2017 Does not provide services to public 66 20 4 2 3 1 3 90 6 187
2014 Provides services to public 69 10 3 2 2 0 13 91 5 89
2014 Does not provide services to public 70 17 9 2 0 1 2 89 2 162

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 14 7 1 1 1 6 90 2 85
2017 Does not provide services to public 67 17 6 4 1 3 3 89 5 187
2014 Provides services to public 71 10 6 0 3 1 9 90 4 89
2014 Does not provide services to public 73 17 6 1 1 2 1 93 1 163
2011 Provides services to public 70 13 8 1 1 2 6 90 2 108
2011 Does not provide services to public 73 15 7 2 1 1 2 90 3 253
2008 Provides services to public 65 9 10 5 2 3 6 81 8 125
2008 Does not provide services to public 77 10 7 1 1 1 3 91 2 248

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 44 10 6 2 1 0 82 8 85
2017 Does not provide services to public 39 32 10 13 4 2 1 73 17 187
2014 Provides services to public 21 37 18 13 9 2 0 59 23 89
2014 Does not provide services to public 34 36 15 10 4 1 0 70 14 163
2011 Provides services to public 35 29 15 13 8 0 1 64 21 107
2011 Does not provide services to public 36 35 10 11 7 1 0 72 18 253
2008 Provides services to public 24 39 11 11 13 1 1 64 24 125
2008 Does not provide services to public 35 32 9 11 10 2 0 69 22 248

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 26 8 18 14 6 5 54 36 85
2017 Does not provide services to public 17 34 10 18 15 4 2 55 35 186
2014 Provides services to public 18 19 12 31 19 1 0 37 50 89
2014 Does not provide services to public 20 25 13 16 20 3 3 48 38 163
2011 Provides services to public 14 28 21 17 17 0 3 43 35 108
2011 Does not provide services to public 14 21 12 21 28 0 3 37 50 253
2008 Provides services to public 10 25 11 22 31 0 2 35 54 125
2008 Does not provide services to public 14 27 13 15 27 2 2 43 44 248

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 39 15 6 2 4 0 75 9 85
2017 Does not provide services to public 35 45 9 6 3 2 0 81 10 187

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 26 11 1 2 5 0 84 4 85
2017 Does not provide services to public 52 37 6 2 1 2 0 91 3 186
2014 Provides services to public 47 36 10 4 1 2 0 84 6 89
2014 Does not provide services to public 54 29 10 1 1 5 0 87 2 163

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 38 11 5 0 0 1 84 5 85
2017 Does not provide services to public 49 41 5 4 0 1 0 90 4 187
2014 Provides services to public 43 39 6 7 4 1 0 83 11 89
2014 Does not provide services to public 48 38 9 2 1 2 0 88 3 163
2011 Provides services to public 36 33 17 7 7 1 0 69 14 107
2011 Does not provide services to public 43 36 11 6 3 1 0 80 9 252

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 36 1 2 0 0 0 96 2 85
2017 Does not provide services to public 66 30 3 1 0 0 0 96 1 187
2014 Provides services to public 58 31 7 4 0 0 0 89 4 89
2014 Does not provide services to public 60 28 8 2 2 0 0 88 4 162
2011 Provides services to public 45 37 11 3 4 0 0 83 7 108
2011 Does not provide services to public 53 31 8 4 4 0 0 84 8 252
2008 Provides services to public 39 39 6 9 6 0 0 78 15 125
2008 Does not provide services to public 51 35 5 7 2 0 0 86 9 248

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 26 6 7 1 0 0 86 8 85
2017 Does not provide services to public 58 29 6 2 2 2 0 89 4 187
2014 Provides services to public 36 39 14 6 4 1 0 75 10 89
2014 Does not provide services to public 48 29 11 7 4 0 0 77 12 163
2011 Provides services to public 38 31 11 12 6 2 0 71 18 108
2011 Does not provide services to public 43 30 13 6 7 0 0 73 13 252

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 35 7 4 2 0 0 86 7 85
2017 Does not provide services to public 57 32 5 3 2 1 0 89 5 187
2014 Provides services to public 39 37 12 8 3 1 0 76 11 89
2014 Does not provide services to public 48 29 12 6 5 0 0 78 10 163
2011 Provides services to public 39 34 12 9 7 0 0 73 15 108
2011 Does not provide services to public 41 35 10 9 5 0 0 76 14 252
2008 Provides services to public 37 34 14 6 9 0 0 70 15 125
2008 Does not provide services to public 40 35 8 11 4 1 0 76 15 248

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 13 7 4 2 0 75 11 85
2017 Does not provide services to public 47 25 14 8 5 2 0 73 12 187
2014 Provides services to public 34 24 15 14 7 7 0 61 22 89
2014 Does not provide services to public 36 24 12 12 12 2 2 62 25 163
2011 Provides services to public 31 34 14 12 6 3 0 67 18 108
2011 Does not provide services to public 33 24 15 14 9 4 1 60 24 252
2008 Provides services to public 32 29 11 18 9 1 0 61 27 125
2008 Does not provide services to public 31 26 13 13 10 6 1 62 24 248
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 19 48 33 85
2017 Does not provide services to public 31 35 34 188
2014 Provides services to public 31 34 35 89
2014 Does not provide services to public 31 37 32 163
2011 Provides services to public 27 34 39 107
2011 Does not provide services to public 39 29 32 253

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 18 0 38 26 8 11 16
2017 Does not provide services to public 16 11 35 12 24 2 58
2014 Provides services to public 11 10 43 7 9999 29 28
2014 Does not provide services to public 22 14 32 20 9999 12 50
2011 Provides services to public 34 7 21 31 9999 7 29
2011 Does not provide services to public 16 13 42 17 9999 12 98
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 8 92 85
2017 Does not provide services to public 11 89 186
2014 Provides services to public 12 88 88
2014 Does not provide services to public 7 93 163

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 49 19
2014 Provides services to public 73 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 69 19
2014 Provides services to public 55 11
2014 Does not provide services to public 100 12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Does not provide services to public 0 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Provides services to public 0 11
2014 Does not provide services to public 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Provides services to public 0 11
2014 Does not provide services to public 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 38 19
2014 Does not provide services to public 41 12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 41 19
2014 Does not provide services to public 84 12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 54 19
2014 Provides services to public 54 11
2014 Does not provide services to public 42 12

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 35 19

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 25 19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 56 19
2014 Provides services to public 46 11
2014 Does not provide services to public 59 12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Provides services to public 0 11
2014 Does not provide services to public 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 19
2014 Does not provide services to public 83 12

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 53 19
2014 Does not provide services to public 58 12

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 18
2014 Provides services to public 60 10
2014 Does not provide services to public 90 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 18
2014 Provides services to public 0 10
2014 Does not provide services to public 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 18
2014 Provides services to public 91 10
2014 Does not provide services to public 60 10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 18

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 72 28 20

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 20 15 4 0 28 1 73 5 85
2017 Does not provide services to public 27 18 14 2 3 26 10 70 8 186
2014 Provides services to public 24 12 20 3 4 29 8 57 12 89
2014 Does not provide services to public 24 16 12 6 3 34 5 66 14 163

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 26 8 2 0 11 1 88 3 85
2017 Does not provide services to public 45 28 8 5 1 12 1 83 7 187
2014 Provides services to public 38 29 19 7 1 7 0 72 8 89
2014 Does not provide services to public 44 26 12 6 3 10 0 77 10 163
2011 Provides services to public 40 33 16 3 5 4 0 76 8 108
2011 Does not provide services to public 42 33 13 5 2 5 0 79 7 251
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 55 8 1 1 1 8 88 2 85
2017 Does not provide services to public 31 42 5 5 3 2 11 84 10 188
2014 Provides services to public 31 46 8 4 2 1 8 84 7 89
2014 Does not provide services to public 40 42 7 4 1 1 6 88 5 163
2011 Provides services to public 24 56 7 8 2 0 4 83 10 106
2011 Does not provide services to public 33 46 3 6 2 1 8 87 9 252
2008 Provides services to public 26 50 10 6 4 2 3 80 10 125
2008 Does not provide services to public 31 40 7 6 4 1 11 81 11 248

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 29 21 2 2 19 8 65 7 85
2017 Does not provide services to public 17 17 19 5 1 32 10 58 9 187
2014 Provides services to public 14 17 14 13 3 32 7 50 27 89
2014 Does not provide services to public 20 19 17 6 4 28 7 61 14 163
2011 Provides services to public 14 19 32 5 3 26 1 45 10 108
2011 Does not provide services to public 17 22 20 4 4 27 6 58 12 251

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 24 7 5 1 3 9 85 7 85
2017 Does not provide services to public 46 22 6 2 1 11 11 88 4 188
2014 Provides services to public 35 29 17 2 4 5 8 73 8 89
2014 Does not provide services to public 42 31 9 3 2 6 6 83 6 163
2011 Provides services to public 34 36 17 3 2 5 4 76 5 107
2011 Does not provide services to public 41 29 9 3 2 9 7 83 6 252
2008 Provides services to public 30 30 15 7 3 11 3 70 12 124
2008 Does not provide services to public 39 28 7 5 1 11 9 83 8 248

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 29 10 2 4 9 9 81 7 84
2017 Does not provide services to public 36 26 7 3 1 15 12 86 5 188
2014 Provides services to public 26 33 15 7 3 10 6 70 12 89
2014 Does not provide services to public 37 30 10 5 2 9 6 80 9 163
2011 Provides services to public 24 36 16 7 2 10 4 71 11 107
2011 Does not provide services to public 32 29 16 5 2 8 7 72 9 251
2008 Provides services to public 23 25 15 15 8 10 3 56 27 125
2008 Does not provide services to public 29 27 10 9 4 10 9 70 17 248
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 6 94 187
2014 Does not provide services to public 5 95 163

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 71 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 57 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 76 24 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 8 15 2 0 39 1 71 4 85
2017 Does not provide services to public 22 15 15 3 1 36 7 66 7 188
2014 Provides services to public 28 7 18 1 2 38 6 62 6 89
2014 Does not provide services to public 28 15 14 1 1 37 4 74 3 162

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 21 7 1 0 15 0 90 1 84
2017 Does not provide services to public 45 30 8 3 1 13 1 87 4 188
2014 Provides services to public 43 29 14 1 2 10 0 80 4 89
2014 Does not provide services to public 47 27 12 2 1 10 1 84 3 163
2011 Provides services to public 41 34 16 2 1 6 0 80 3 108
2011 Does not provide services to public 50 30 11 3 1 5 0 84 4 252
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 16 5 3 0 0 77 8 85
2017 Does not provide services to public 55 28 11 2 3 0 0 83 6 187

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 34 22 25 7 0 0 46 32 84
2017 Does not provide services to public 25 29 24 16 6 0 1 54 22 187

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 32 32 21 6 0 0 40 27 85
2017 Does not provide services to public 27 31 21 11 8 0 1 59 19 188

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 28 28 13 12 1 0 47 25 85
2017 Does not provide services to public 25 32 15 18 7 1 1 59 26 186

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 23 15 11 2 0 5 70 14 85
2017 Does not provide services to public 47 30 11 5 3 0 4 79 9 186

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 27 22 13 11 0 0 54 24 84
2017 Does not provide services to public 30 35 20 10 5 0 0 64 15 187

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 28 32 10 6 0 0 52 16 84
2017 Does not provide services to public 31 34 18 10 6 0 0 66 16 186

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 30 32 18 9 0 0 41 27 84
2017 Does not provide services to public 25 33 18 15 9 1 0 58 24 185

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 42 26 12 5 0 0 57 17 84
2017 Does not provide services to public 28 33 19 12 8 0 0 61 20 186

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 35 29 14 2 0 0 55 16 84
2017 Does not provide services to public 24 41 15 11 7 0 1 66 18 186

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 21 7 5 0 0 0 88 5 85
2017 Does not provide services to public 62 20 10 3 3 1 1 84 7 188

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 81 7 5 5 0 1 1 90 5 85
2017 Does not provide services to public 82 8 4 2 2 1 1 92 4 186

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 22 7 4 0 0 1 89 4 85
2017 Does not provide services to public 62 27 7 1 1 1 2 91 2 188

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 14 11 9 0 0 1 80 9 85
2017 Does not provide services to public 61 21 8 6 4 0 1 83 10 188

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 13 4 0 1 0 26 92 2 85
2017 Does not provide services to public 56 13 3 1 0 0 26 94 2 188

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 18 1 1 0 0 5 98 1 85
2017 Does not provide services to public 68 18 3 2 0 1 7 94 3 188

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 21 12 1 1 1 0 86 2 85
2017 Does not provide services to public 64 18 9 4 2 1 2 84 6 188

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 25 16 4 1 1 1 79 5 85
2017 Does not provide services to public 44 36 13 5 2 1 1 81 7 187

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 33 42 12 2 0 0 44 14 85
2017 Does not provide services to public 15 37 35 10 3 1 0 52 12 188

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 16 45 20 9 0 1 29 26 84
2017 Does not provide services to public 8 12 45 27 8 1 0 35 20 187

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 32 7 6 2 0 0 84 8 85
2017 Does not provide services to public 42 41 6 7 0 3 0 86 8 186

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 34 8 7 6 0 0 79 13 85
2017 Does not provide services to public 41 37 10 9 1 1 0 79 11 188
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 10 90 85
2017 Does not provide services to public 17 83 187
2014 Provides services to public 14 86 89
2014 Does not provide services to public 10 90 162

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 85 15 31
2014 Provides services to public 69 31 13
2014 Does not provide services to public 88 12 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 43 38 11 4 0 4 0 85 4 26
2014 Does not provide services to public 61 33 0 6 0 0 0 94 6 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 31 13 4 4 6 1 44 56 85
2017 Does not provide services to public 58 23 7 2 3 6 1 62 38 187

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 42
2017 Does not provide services to public 16 64

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 42
2017 Does not provide services to public 26 64

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 42
2017 Does not provide services to public 17 64

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 42
2017 Does not provide services to public 38 64

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 42
2017 Does not provide services to public 2 64

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 42
2017 Does not provide services to public 56 64

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 11 62 17 2 2 5 42
2017 Does not provide services to public 15 70 5 3 2 5 62

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 19 5 3 0 0 9 91 3 44
2017 Does not provide services to public 62 19 4 0 0 3 12 96 0 67

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 11 13 9 12 4 37 43 35 44
2017 Does not provide services to public 3 3 18 6 9 11 51 16 39 67
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