2017 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	42	5	0	0	95	0	21
2017	Administration and operations	56	40	0	4	0	96	4	62
2017	Human resources	77	23	0	0	0	100	0	13
2017	Financial management	72	23	0	4	0	96	4	25
2017	Information technology	83	12	6	0	0	94	0	17
2017	Policy	66	32	0	2	0	98	2	47
2017	Project management	47	42	4	6	0	89	6	47
2017	None of the above	57	37	0	6	0	94	6	16
2014	Communications or public affairs	35	55	5	5	0	90	5	20
2014	Administration and operations	49	38	4	7	3	87	9	79
2014	Human resources	35	65	0	0	0	100	0	14
2014	Financial management	69	25	0	3	3	94	6	32
2014	Information technology	56	38	0	6	0	94	6	16
2014	Other services to the public	66	17	0	4	13	83	17	22
2014	None of the above	29	54	2	13	2	83	15	48

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	91	9	0	0	0	0	0	100	0	21
2017	Administration and operations	87	6	0	3	0	2	2	96	4	62
2017	Human resources	84	16	0	0	0	0	0	100	0	13
2017	Financial management	80	8	4	0	0	0	9	96	0	25
2017	Information technology	88	6	6	0	0	0	0	94	0	17
2017	Policy	86	14	0	0	0	0	0	100	0	47
2017	Project management	89	6	0	0	0	2	2	100	0	47
2017	None of the above	87	6	0	6	0	0	0	94	6	16
2014	Communications or public affairs	65	30	0	0	0	5	0	100	0	20
2014	Administration and operations	81	11	1	1	1	1	3	96	3	79
2014	Human resources	72	22	0	0	0	7	0	100	0	14
2014	Financial management	72	12	6	0	0	0	9	93	0	32
2014	Information technology	75	13	6	0	0	0	6	93	0	16
2014	Other services to the public	79	13	4	0	0	4	0	96	0	22
2014	None of the above	86	10	2	0	0	0	2	98	0	48

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	81	19	0	0	0	0	0	100	0	21
2017	Administration and operations	77	12	0	5	2	0	3	93	7	62
2017	Human resources	84	16	0	0	0	0	0	100	0	13
2017	Financial management	80	8	4	0	0	0	9	96	0	25
2017	Information technology	94	0	0	6	0	0	0	94	6	17
2017	Policy	82	9	0	2	3	0	4	95	5	46
2017	Project management	88	4	4	2	0	0	2	94	2	47
2017	None of the above	75	13	6	0	6	0	0	87	6	16
2014	Communications or public affairs	75	10	0	10	0	5	0	89	11	20
2014	Administration and operations	76	9	4	4	1	0	6	91	5	79
2014	Human resources	78	14	8	0	0	0	0	92	0	14
2014	Financial management	72	13	0	0	6	0	9	93	7	32
2014	Information technology	81	6	0	0	6	0	6	93	7	16
2014	Other services to the public	79	8	13	0	0	0	0	87	0	22
2014	None of the above	79	13	6	0	0	0	2	94	0	48

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	37	0	5	5	91	9	21
2017	Administration and operations	50	32	7	6	4	82	10	62
2017	Human resources	69	31	0	0	0	100	0	13
2017	Financial management	73	24	0	4	0	96	4	25
2017	Information technology	65	23	0	6	6	88	12	17
2017	Policy	66	23	6	4	0	90	4	47
2017	Project management	43	31	11	13	2	74	15	47
2017	None of the above	44	24	6	12	14	68	25	16
2014	Communications or public affairs	55	35	0	0	10	90	10	20
2014	Administration and operations	64	32	1	1	1	96	3	79
2014	Human resources	57	36	0	7	0	93	7	14
2014	Financial management	78	19	3	0	0	97	0	32
2014	Information technology	75	19	6	0	0	94	0	16
2014	Other services to the public	66	17	4	0	13	83	13	22
2014	None of the above	61	23	6	8	2	84	10	48

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	42	0	5	0	95	5	21
2017	Administration and operations	33	37	15	10	5	69	15	62
2017	Human resources	40	29	0	31	0	69	31	13
2017	Financial management	60	23	4	4	8	83	13	25
2017	Information technology	42	17	6	35	0	60	35	17
2017	Policy	45	38	9	8	0	83	8	47
2017	Project management	30	47	15	8	0	77	8	47
2017	None of the above	56	24	6	7	6	80	14	16
2014	Communications or public affairs	10	70	15	5	0	80	5	20
2014	Administration and operations	32	42	9	17	1	73	18	79
2014	Human resources	29	57	7	8	0	85	8	14
2014	Financial management	47	37	6	6	3	84	10	32
2014	Information technology	25	44	19	6	6	69	13	16
2014	Other services to the public	28	51	0	8	13	79	21	22
2014	None of the above	29	46	8	6	10	75	17	48

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	28	0	9	0	0	91	9	21
2017	Administration and operations	36	41	10	6	5	2	79	11	62
2017	Human resources	77	23	0	0	0	0	100	0	13
2017	Financial management	65	27	4	4	0	0	92	4	25
2017	Information technology	40	42	12	6	0	0	83	6	17
2017	Policy	51	41	4	4	0	0	92	4	47
2017	Project management	37	52	8	0	2	0	89	2	47
2017	None of the above	49	38	6	0	6	0	87	6	16
2014	Communications or public affairs	45	35	10	5	5	0	80	10	20
2014	Administration and operations	39	48	6	4	2	0	88	6	79
2014	Human resources	65	13	15	7	0	0	78	7	14
2014	Financial management	69	22	3	6	0	0	91	6	32
2014	Information technology	50	44	6	0	0	0	94	0	16
2014	Other services to the public	28	42	21	4	4	0	70	8	22
2014	None of the above	25	48	10	8	8	0	73	17	48

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	19	0	9	0	91	9	21
2017	Administration and operations	44	40	9	7	0	85	7	62
2017	Human resources	77	15	0	8	0	92	8	13
2017	Financial management	68	24	4	4	0	92	4	25
2017	Information technology	42	47	0	6	6	88	12	17
2017	Policy	52	44	0	4	0	96	4	47
2017	Project management	49	41	6	2	2	89	4	47
2017	None of the above	49	38	6	6	0	87	6	16
2014	Communications or public affairs	55	25	10	10	0	80	10	20
2014	Administration and operations	41	46	5	3	5	87	8	79
2014	Human resources	65	22	7	7	0	87	7	14
2014	Financial management	72	25	0	3	0	97	3	32
2014	Information technology	62	25	0	13	0	87	13	16
2014	Other services to the public	37	38	8	8	8	75	17	22
2014	None of the above	33	44	10	4	8	77	13	48

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	28	0	0	0	100	0	21
2017	Administration and operations	54	37	3	5	0	91	5	62
2017	Human resources	84	16	0	0	0	100	0	13
2017	Financial management	75	21	0	0	4	96	4	25
2017	Information technology	54	35	6	6	0	88	6	17
2017	Policy	77	19	2	0	2	96	2	47
2017	Project management	73	23	2	2	0	96	2	47
2017	None of the above	70	24	0	0	6	94	6	16
2014	Communications or public affairs	50	40	5	5	0	90	5	20
2014	Administration and operations	59	33	4	1	3	92	4	79
2014	Human resources	73	20	7	0	0	93	0	14
2014	Financial management	72	19	6	3	0	91	3	32
2014	Information technology	50	50	0	0	0	100	0	16
2014	Other services to the public	66	25	4	4	0	92	4	22
2014	None of the above	40	44	10	6	0	83	6	48

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	64	26	5	5	0	0	0	90	5	19
2017	Administration and operations	48	36	7	6	1	2	0	85	7	62
2017	Human resources	77	16	0	7	0	0	0	93	7	13
2017	Financial management	71	13	12	4	0	0	0	84	4	25
2017	Information technology	59	35	0	6	0	0	0	94	6	17
2017	Policy	52	29	13	4	2	0	0	81	6	47
2017	Project management	46	28	13	6	4	2	0	76	11	47
2017	None of the above	47	36	0	17	0	0	0	83	17	16
2014	Communications or public affairs	32	42	16	5	5	0	0	74	11	19
2014	Administration and operations	51	36	6	5	3	0	0	86	8	79
2014	Human resources	43	28	8	15	7	0	0	71	21	14
2014	Financial management	59	22	9	9	0	0	0	81	9	32
2014	Information technology	44	44	13	0	0	0	0	87	0	16
2014	Other services to the public	45	26	0	21	8	0	0	70	30	22
2014	None of the above	32	46	10	8	2	0	2	79	10	48

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	16	9	9	5	0	19	71	17	21
2017	Administration and operations	37	24	9	14	8	4	4	67	24	62
2017	Human resources	44	7	7	8	0	0	33	77	12	13
2017	Financial management	32	41	4	9	4	7	4	82	14	25
2017	Information technology	60	29	6	0	6	0	0	88	6	17
2017	Policy	27	14	16	16	8	2	16	51	29	47
2017	Project management	21	34	6	19	11	4	4	60	33	47
2017	None of the above	40	13	12	11	14	0	11	59	28	16
2014	Communications or public affairs	35	30	5	10	10	0	10	72	22	20
2014	Administration and operations	29	25	7	15	14	0	10	60	33	79
2014	Human resources	36	15	15	7	0	0	27	70	9	14
2014	Financial management	62	13	6	0	16	0	3	77	16	32
2014	Information technology	38	31	6	13	6	0	6	73	20	16
2014	Other services to the public	28	21	0	25	21	0	4	51	49	22
2014	None of the above	11	23	20	19	19	0	8	37	41	48

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	23	58	9	9	0	0	81	9	21
2017	Administration and operations	36	48	10	1	3	2	85	4	62
2017	Human resources	77	23	0	0	0	0	100	0	13
2017	Financial management	38	58	0	4	0	0	96	4	25
2017	Information technology	47	36	0	12	6	0	83	17	17
2017	Policy	46	36	4	13	0	0	83	13	47
2017	Project management	38	49	7	2	4	0	87	6	47
2017	None of the above	43	45	6	0	6	0	88	6	16
2014	Communications or public affairs	35	55	0	5	5	0	90	10	20
2014	Administration and operations	38	48	5	4	5	0	86	9	79
2014	Human resources	58	28	15	0	0	0	85	0	14
2014	Financial management	59	38	0	0	3	0	97	3	32
2014	Information technology	31	62	0	6	0	0	94	6	16
2014	Other services to the public	32	38	8	13	8	0	70	21	22
2014	None of the above	19	41	10	19	10	0	60	29	48

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	58	5	5	0	90	5	21
2017	Administration and operations	38	34	17	8	3	72	11	62
2017	Human resources	77	15	0	0	8	92	8	13
2017	Financial management	41	35	8	16	0	76	16	25
2017	Information technology	42	29	12	17	0	71	17	17
2017	Policy	40	43	10	4	2	84	6	47
2017	Project management	30	47	8	15	0	77	15	47
2017	None of the above	44	43	0	13	0	87	13	16
2014	Communications or public affairs	40	25	15	15	5	65	20	20
2014	Administration and operations	44	35	15	4	1	79	5	79
2014	Human resources	65	28	0	7	0	93	7	14
2014	Financial management	59	32	6	0	3	90	3	32
2014	Information technology	37	44	6	13	0	81	13	16
2014	Other services to the public	36	26	13	8	17	62	25	22
2014	None of the above	23	32	19	19	8	54	27	48

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	47	39	5	9	0	86	9	21
2017	Administration and operations	31	43	12	12	1	75	14	62
2017	Human resources	77	7	0	16	0	84	16	13
2017	Financial management	55	45	0	0	0	100	0	25
2017	Information technology	47	30	12	12	0	77	12	17
2017	Policy	37	43	11	8	0	81	8	47
2017	Project management	23	53	8	11	4	77	15	47
2017	None of the above	31	56	13	0	0	87	0	16

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	42	5	5	0	91	5	21
2017	Administration and operations	47	35	13	3	1	82	4	62
2017	Human resources	70	23	0	7	0	93	7	13
2017	Financial management	63	37	0	0	0	100	0	25
2017	Information technology	53	42	6	0	0	94	0	17
2017	Policy	47	40	5	9	0	87	9	47
2017	Project management	45	40	6	6	2	85	8	47
2017	None of the above	68	25	8	0	0	92	0	16
2014	Communications or public affairs	55	30	10	0	5	85	5	20
2014	Administration and operations	54	37	8	1	0	91	1	79
2014	Human resources	43	43	14	0	0	86	0	14
2014	Financial management	78	22	0	0	0	100	0	32
2014	Information technology	44	38	13	6	0	81	6	16
2014	Other services to the public	41	47	4	4	4	87	8	22
2014	None of the above	42	46	6	2	4	88	6	48

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	42	9	10	0	0	81	10	21
2017	Administration and operations	40	34	12	9	5	0	74	13	62
2017	Human resources	77	15	0	0	8	0	92	8	13
2017	Financial management	56	28	16	0	0	0	84	0	25
2017	Information technology	41	42	6	12	0	0	83	12	17
2017	Policy	48	38	6	2	2	3	89	4	47
2017	Project management	31	48	8	11	2	0	79	13	47
2017	None of the above	49	44	0	0	6	0	94	6	16

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	33	9	9	0	81	9	21
2017	Administration and operations	60	30	6	1	1	91	3	61
2017	Human resources	77	16	7	0	0	93	0	13
2017	Financial management	68	32	0	0	0	100	0	25
2017	Information technology	65	29	6	0	0	94	0	17
2017	Policy	44	46	9	2	0	89	2	47
2017	Project management	55	39	2	2	2	94	4	47
2017	None of the above	55	25	13	6	0	80	6	16
2014	Communications or public affairs	50	45	5	0	0	95	0	20
2014	Administration and operations	63	26	5	4	2	89	6	79
2014	Human resources	72	21	7	0	0	93	0	14
2014	Financial management	88	9	0	3	0	97	3	32
2014	Information technology	67	20	7	7	0	87	7	15
2014	Other services to the public	53	30	4	8	4	83	13	22
2014	None of the above	42	42	10	4	2	83	6	48

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	42	5	5	5	0	86	9	21
2017	Administration and operations	37	36	13	13	1	0	73	15	61
2017	Human resources	62	30	0	8	0	0	92	8	13
2017	Financial management	38	58	4	0	0	0	96	0	25
2017	Information technology	54	29	12	0	6	0	83	6	17
2017	Policy	42	35	9	9	2	3	80	11	47
2017	Project management	27	43	19	8	2	0	70	11	47
2017	None of the above	43	43	8	6	0	0	86	6	16
2014	Communications or public affairs	20	45	10	20	5	0	65	25	20
2014	Administration and operations	31	38	11	14	5	0	70	19	79
2014	Human resources	51	29	7	14	0	0	80	14	14
2014	Financial management	62	28	6	0	3	0	90	3	32
2014	Information technology	19	69	0	13	0	0	87	13	16
2014	Other services to the public	20	47	13	8	13	0	66	21	22
2014	None of the above	17	52	16	9	6	0	69	15	48

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	37	5	5	0	91	5	21
2017	Administration and operations	46	30	15	8	1	76	9	61
2017	Human resources	77	23	0	0	0	100	0	13
2017	Financial management	52	44	4	0	0	96	0	25
2017	Information technology	54	29	12	6	0	83	6	17
2017	Policy	55	27	5	13	0	82	13	47
2017	Project management	34	47	8	8	2	81	11	47
2017	None of the above	43	38	12	0	6	82	6	16
2014	Communications or public affairs	40	40	10	10	0	80	10	20
2014	Administration and operations	36	41	10	9	4	77	13	79
2014	Human resources	65	21	14	0	0	86	0	14
2014	Financial management	75	19	3	0	3	94	3	32
2014	Information technology	31	44	19	6	0	75	6	16
2014	Other services to the public	28	26	8	21	17	54	38	22
2014	None of the above	17	54	10	9	10	71	19	48

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	44	9	5	0	86	5	21
2017	Administration and operations	44	43	5	6	1	88	7	61
2017	Human resources	70	30	0	0	0	100	0	13
2017	Financial management	64	28	8	0	0	92	0	25
2017	Information technology	65	17	12	0	6	83	6	17
2017	Policy	55	28	4	13	0	83	13	47
2017	Project management	25	50	19	6	0	75	6	47
2017	None of the above	44	50	6	0	0	94	0	16
2014	Communications or public affairs	55	25	10	5	5	80	10	20
2014	Administration and operations	47	29	8	12	5	76	17	79
2014	Human resources	57	30	13	0	0	87	0	14
2014	Financial management	72	22	3	0	3	94	3	32
2014	Information technology	44	31	13	13	0	75	13	16
2014	Other services to the public	32	34	4	13	17	66	30	22
2014	None of the above	21	46	19	8	6	67	15	48

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	37	19	0	0	81	0	21
2017	Administration and operations	39	44	9	5	3	83	8	60
2017	Human resources	77	16	7	0	0	93	0	13
2017	Financial management	64	36	0	0	0	100	0	25
2017	Information technology	65	23	0	12	0	88	12	17
2017	Policy	56	29	7	6	2	85	8	47
2017	Project management	42	45	7	2	4	87	6	47
2017	None of the above	49	38	6	6	0	87	6	16
2014	Communications or public affairs	40	45	5	5	5	85	10	20
2014	Administration and operations	54	32	5	5	4	86	9	79
2014	Human resources	58	29	7	7	0	87	7	14
2014	Financial management	78	19	0	3	0	97	3	32
2014	Information technology	50	38	6	6	0	87	6	16
2014	Other services to the public	36	30	8	21	4	66	25	22
2014	None of the above	27	43	13	10	6	71	17	48

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	14	23	0	5	0	72	5	21
2017	Administration and operations	27	58	14	0	1	0	85	1	62
2017	Human resources	56	22	22	0	0	0	78	0	13
2017	Financial management	72	24	0	0	4	0	96	4	25
2017	Information technology	24	59	6	6	6	0	83	12	17
2017	Policy	27	40	21	8	4	0	67	12	46
2017	Project management	35	43	14	8	0	0	77	8	47
2017	None of the above	22	55	5	6	13	0	76	18	16
2014	Communications or public affairs	35	35	25	0	5	0	70	5	20
2014	Administration and operations	41	35	15	6	1	1	77	8	79
2014	Human resources	49	36	0	15	0	0	85	15	14
2014	Financial management	43	38	13	6	0	0	81	6	32
2014	Information technology	6	50	31	13	0	0	56	13	16
2014	Other services to the public	41	46	4	4	4	0	87	8	22
2014	None of the above	25	40	19	12	2	2	67	14	48

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	15	56	19	10	0	0	29	15	20
2017	Administration and operations	12	19	38	19	10	0	2	30	32	62
2017	Human resources	0	22	48	0	29	0	0	29	22	13
2017	Financial management	4	26	39	15	16	0	0	30	30	25
2017	Information technology	12	12	36	29	12	0	0	41	23	17
2017	Policy	14	19	36	22	7	0	3	29	33	47
2017	Project management	15	28	36	13	5	2	2	18	44	47
2017	None of the above	19	12	40	21	8	0	0	29	31	16
2014	Communications or public affairs	0	20	50	30	0	0	0	30	20	20
2014	Administration and operations	9	22	44	15	9	0	1	24	31	79
2014	Human resources	7	14	43	21	15	0	0	36	21	14
2014	Financial management	12	9	41	16	16	3	3	33	23	32
2014	Information technology	19	25	44	12	0	0	0	12	44	16
2014	Other services to the public	34	17	37	4	8	0	0	13	51	22
2014	None of the above	11	33	33	15	6	0	2	21	44	48

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	14	23	32	30	0	0	63	14	21
2017	Administration and operations	10	1	30	26	31	0	1	58	12	62
2017	Human resources	0	0	30	22	47	0	0	70	0	13
2017	Financial management	0	4	28	36	23	4	5	65	5	25
2017	Information technology	0	6	12	47	35	0	0	83	6	17
2017	Policy	0	24	34	20	15	0	7	37	26	47
2017	Project management	4	19	27	23	25	2	0	49	24	47
2017	None of the above	13	6	29	26	20	6	0	49	20	16
2014	Communications or public affairs	15	10	35	15	20	5	0	37	26	20
2014	Administration and operations	1	13	31	34	18	1	1	53	14	79
2014	Human resources	0	22	8	35	35	0	0	70	22	14
2014	Financial management	3	12	16	44	15	3	6	65	17	32
2014	Information technology	6	6	25	38	12	6	6	57	14	16
2014	Other services to the public	22	18	29	22	9	0	0	31	40	21
2014	None of the above	13	13	32	23	13	2	4	39	27	47

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	30	46	5	10	0	0	14	39	21
2017	Administration and operations	15	34	24	12	15	0	0	27	48	62
2017	Human resources	7	7	15	27	44	0	0	71	15	13
2017	Financial management	13	13	40	19	15	0	0	34	26	25
2017	Information technology	12	17	30	29	12	0	0	41	29	17
2017	Policy	11	30	24	23	8	2	3	32	42	47
2017	Project management	27	34	27	8	3	0	0	11	62	47
2017	None of the above	27	13	14	38	8	0	0	46	40	15
2014	Communications or public affairs	10	15	45	25	5	0	0	30	25	20
2014	Administration and operations	24	24	28	12	10	0	1	23	49	79
2014	Human resources	22	15	29	21	7	0	8	29	40	14
2014	Financial management	6	25	25	31	6	3	3	40	33	32
2014	Information technology	19	6	19	19	19	6	13	46	31	16
2014	Other services to the public	46	13	32	4	0	4	0	4	62	22
2014	None of the above	19	28	29	16	4	0	4	22	48	48

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	30	47	19	5	0	0	23	30	21
2017	Administration and operations	6	21	36	27	10	0	0	38	27	62
2017	Human resources	0	16	37	22	25	0	0	47	16	13
2017	Financial management	8	0	36	27	29	0	0	56	8	25
2017	Information technology	6	12	42	23	18	0	0	41	17	17
2017	Policy	14	18	40	19	8	0	0	28	32	47
2017	Project management	13	11	50	19	8	0	0	27	23	47
2017	None of the above	13	19	35	18	15	0	0	34	32	16
2014	Communications or public affairs	15	15	30	35	5	0	0	40	30	20
2014	Administration and operations	7	20	39	23	10	0	1	33	27	79
2014	Human resources	0	7	58	14	21	0	0	35	7	14
2014	Financial management	0	16	38	28	12	3	3	43	17	32
2014	Information technology	19	13	44	6	19	0	0	25	31	16
2014	Other services to the public	18	18	44	14	5	0	0	19	37	20
2014	None of the above	6	31	50	8	4	0	0	12	37	48

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	5	15	44	15	22	0	0	37	20	20
2017	Administration and operations	8	29	38	16	9	0	0	25	36	62
2017	Human resources	31	22	22	7	18	0	0	25	53	13
2017	Financial management	8	24	27	11	29	0	0	41	33	25
2017	Information technology	17	17	36	17	12	0	0	30	35	17
2017	Policy	6	30	26	26	2	0	10	31	40	47
2017	Project management	15	23	23	23	10	4	2	35	40	47
2017	None of the above	20	13	46	0	22	0	0	22	32	16
2014	Communications or public affairs	15	45	25	10	0	0	5	11	63	20
2014	Administration and operations	20	28	34	8	9	0	1	16	49	79
2014	Human resources	27	31	15	27	0	0	0	27	58	14
2014	Financial management	16	22	31	22	3	3	3	27	40	32
2014	Information technology	19	25	44	6	6	0	0	12	44	16
2014	Other services to the public	30	21	24	13	4	8	0	18	55	22
2014	None of the above	21	33	33	11	2	0	0	13	54	48

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	5	28	37	26	5	0	66	5	21
2017	Administration and operations	5	16	22	32	19	1	3	54	23	62
2017	Human resources	0	0	7	38	55	0	0	93	0	13
2017	Financial management	4	0	19	47	25	4	0	75	5	25
2017	Information technology	0	6	12	42	30	0	12	80	7	17
2017	Policy	2	10	29	38	12	3	5	54	14	47
2017	Project management	4	8	17	50	20	0	0	70	13	46
2017	None of the above	0	18	13	42	27	0	0	69	18	16
2014	Communications or public affairs	10	20	40	25	0	0	5	26	32	20
2014	Administration and operations	3	10	23	42	18	0	5	63	13	79
2014	Human resources	0	15	29	28	21	0	7	53	16	14
2014	Financial management	3	10	37	25	9	9	6	41	15	32
2014	Information technology	0	13	6	31	31	6	13	77	15	16
2014	Other services to the public	13	4	38	18	18	0	9	39	19	21
2014	None of the above	6	13	34	27	13	2	6	43	20	48

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	28	49	14	5	5	0	19	29	21
2017	Administration and operations	7	35	28	15	13	1	1	28	43	62
2017	Human resources	16	22	22	8	33	0	0	40	38	13
2017	Financial management	9	4	27	35	25	0	0	61	13	25
2017	Information technology	12	0	40	29	12	7	0	44	12	17
2017	Policy	12	23	38	14	6	2	5	21	38	47
2017	Project management	22	27	36	13	3	0	0	15	49	47
2017	None of the above	25	0	56	6	13	0	0	19	25	16
2014	Communications or public affairs	15	10	45	15	5	5	5	22	28	20
2014	Administration and operations	17	32	29	14	6	0	2	21	50	79
2014	Human resources	7	8	50	22	13	0	0	35	15	14
2014	Financial management	3	19	44	19	9	3	3	30	23	32
2014	Information technology	13	19	25	25	13	0	6	40	33	16
2014	Other services to the public	34	21	37	0	8	0	0	8	55	22
2014	None of the above	19	27	35	15	2	0	2	17	47	48

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	81	14	5	0	0	0	0	95	0	21
2017	Administration and operations	68	20	0	6	3	0	3	90	10	62
2017	Human resources	92	0	0	0	8	0	0	92	8	13
2017	Financial management	71	13	4	0	0	0	12	96	0	25
2017	Information technology	83	12	0	0	6	0	0	94	6	17
2017	Policy	78	9	0	2	5	0	6	93	7	46
2017	Project management	76	8	0	2	0	0	13	98	2	47
2017	None of the above	81	0	13	0	6	0	0	81	6	16
2014	Communications or public affairs	65	20	10	0	0	5	0	89	0	20
2014	Administration and operations	75	2	5	4	3	0	11	87	7	79
2014	Human resources	65	7	20	8	0	0	0	72	8	14
2014	Financial management	75	12	0	0	3	0	9	96	4	32
2014	Information technology	81	0	6	6	0	0	6	87	7	16
2014	Other services to the public	75	8	13	0	0	0	4	87	0	22
2014	None of the above	77	4	8	2	0	2	6	89	2	48

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	28	5	0	9	0	0	86	9	21
2017	Administration and operations	41	29	7	8	3	6	6	80	13	61
2017	Human resources	62	22	7	0	8	0	0	84	8	13
2017	Financial management	40	28	12	8	4	4	4	74	13	25
2017	Information technology	54	23	6	0	0	6	12	93	0	17
2017	Policy	56	20	11	2	4	5	2	82	7	46
2017	Project management	36	28	6	13	4	11	2	73	19	47
2017	None of the above	46	34	14	7	0	0	0	80	7	15
2014	Communications or public affairs	20	50	5	15	5	5	0	74	21	20
2014	Administration and operations	42	33	8	5	5	6	1	81	11	79
2014	Human resources	57	15	15	7	7	0	0	72	13	14
2014	Financial management	62	12	10	6	0	3	6	82	7	32
2014	Information technology	44	25	13	6	0	13	0	79	7	16
2014	Other services to the public	28	38	13	4	8	8	0	72	14	22
2014	None of the above	37	40	12	6	0	0	4	81	6	48

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	77	19	0	5	0	0	0	95	5	21
2017	Administration and operations	45	34	9	9	3	0	0	78	13	62
2017	Human resources	77	15	0	0	8	0	0	92	8	13
2017	Financial management	60	32	0	8	0	0	0	92	8	25
2017	Information technology	77	17	6	0	0	0	0	94	0	17
2017	Policy	65	20	11	0	4	0	0	85	4	46
2017	Project management	53	32	0	13	2	0	0	85	15	47
2017	None of the above	61	32	0	7	0	0	0	93	7	16
2014	Communications or public affairs	45	20	10	10	10	5	0	68	21	20
2014	Administration and operations	60	23	7	6	3	1	0	83	9	79
2014	Human resources	72	7	8	7	7	0	0	79	13	14
2014	Financial management	87	0	3	6	3	0	0	87	10	32
2014	Information technology	69	19	0	13	0	0	0	87	13	16
2014	Other services to the public	54	13	4	13	17	0	0	66	30	22
2014	None of the above	52	27	8	8	2	0	2	81	10	48

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	86	9	0	5	0	0	0	95	5	21
2017	Administration and operations	42	40	15	3	0	0	0	82	3	61
2017	Human resources	70	15	0	16	0	0	0	84	16	13
2017	Financial management	52	35	8	4	0	0	0	87	4	25
2017	Information technology	71	23	6	0	0	0	0	94	0	17
2017	Policy	51	20	14	4	2	8	0	77	7	46
2017	Project management	44	39	2	11	4	0	0	83	15	47
2017	None of the above	61	39	0	0	0	0	0	100	0	16
2014	Communications or public affairs	40	50	10	0	0	0	0	90	0	20
2014	Administration and operations	55	31	6	3	1	1	3	89	4	79
2014	Human resources	43	43	0	7	0	0	7	93	7	14
2014	Financial management	75	12	3	9	0	0	0	87	9	32
2014	Information technology	69	31	0	0	0	0	0	100	0	16
2014	Other services to the public	37	42	4	8	8	0	0	79	17	22
2014	None of the above	43	28	15	8	2	0	4	74	11	48

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	32	5	5	0	9	0	90	5	21
2017	Administration and operations	39	31	6	11	3	9	0	78	15	61
2017	Human resources	70	22	0	8	0	0	0	92	8	13
2017	Financial management	41	28	19	0	0	12	0	78	0	25
2017	Information technology	60	12	6	12	0	12	0	80	13	17
2017	Policy	58	11	10	7	4	10	0	76	12	47
2017	Project management	41	37	9	2	6	4	0	82	9	46
2017	None of the above	61	39	0	0	0	0	0	100	0	16
2014	Communications or public affairs	40	20	5	15	10	5	5	67	28	20
2014	Administration and operations	49	30	8	3	3	5	3	86	6	79
2014	Human resources	50	36	7	0	0	0	7	93	0	14
2014	Financial management	66	15	13	3	3	0	0	81	6	32
2014	Information technology	56	25	0	0	0	19	0	100	0	16
2014	Other services to the public	32	30	8	0	21	8	0	68	23	22
2014	None of the above	31	29	17	11	0	8	4	69	12	48

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	33	14	5	0	23	0	76	6	21
2017	Administration and operations	22	36	14	6	8	11	3	67	16	61
2017	Human resources	25	30	7	29	0	8	0	60	32	13
2017	Financial management	38	16	21	4	4	12	4	65	10	25
2017	Information technology	30	29	12	0	0	30	0	84	0	17
2017	Policy	27	17	19	10	4	16	6	57	18	47
2017	Project management	18	30	9	22	9	14	0	55	35	46
2017	None of the above	31	17	24	6	0	22	0	61	8	16
2014	Communications or public affairs	15	45	5	15	10	10	0	67	28	20
2014	Administration and operations	33	23	15	11	3	13	3	66	17	79
2014	Human resources	15	35	7	8	7	28	0	70	21	14
2014	Financial management	19	31	16	3	3	13	16	69	9	32
2014	Information technology	25	19	13	0	0	44	0	78	0	16
2014	Other services to the public	15	17	13	25	13	17	0	39	46	22
2014	None of the above	19	36	13	13	4	8	8	65	20	48

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	19	0	9	0	0	91	9	21
2017	Administration and operations	58	35	4	1	1	0	93	3	62
2017	Human resources	62	15	7	7	8	0	77	16	13
2017	Financial management	76	19	0	0	4	0	96	4	25
2017	Information technology	77	23	0	0	0	0	100	0	17
2017	Policy	69	25	2	4	0	0	94	4	47
2017	Project management	56	31	4	9	0	0	87	9	45
2017	None of the above	71	29	0	0	0	0	100	0	16
2014	Communications or public affairs	55	35	5	0	5	0	90	5	20
2014	Administration and operations	62	32	1	4	1	0	94	5	79
2014	Human resources	42	58	0	0	0	0	100	0	14
2014	Financial management	84	16	0	0	0	0	100	0	32
2014	Information technology	75	19	6	0	0	0	94	0	16
2014	Other services to the public	49	34	8	0	8	0	83	8	22
2014	None of the above	50	34	10	2	2	2	86	4	48

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	28	5	10	0	0	86	10	21
2017	Administration and operations	50	36	3	6	1	3	89	8	62
2017	Human resources	77	23	0	0	0	0	100	0	13
2017	Financial management	64	20	4	13	0	0	84	13	25
2017	Information technology	58	30	6	0	6	0	88	6	17
2017	Policy	47	38	8	7	0	0	85	7	47
2017	Project management	53	30	2	13	2	0	83	15	47
2017	None of the above	29	40	12	19	0	0	69	19	16
2014	Communications or public affairs	55	25	10	0	10	0	80	10	20
2014	Administration and operations	61	29	5	2	1	1	91	4	79
2014	Human resources	57	43	0	0	0	0	100	0	14
2014	Financial management	68	22	6	3	0	0	90	3	32
2014	Information technology	50	38	6	6	0	0	87	6	16
2014	Other services to the public	37	38	13	8	4	0	74	13	22
2014	None of the above	42	42	12	0	4	0	84	4	48

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	70	21	5	5	0	0	0	90	5	21
2017	Administration and operations	57	30	3	7	1	0	3	89	8	62
2017	Human resources	84	16	0	0	0	0	0	100	0	13
2017	Financial management	64	24	4	9	0	0	0	87	9	25
2017	Information technology	60	29	12	0	0	0	0	88	0	17
2017	Policy	59	24	7	8	0	2	0	85	8	47
2017	Project management	58	28	8	4	2	0	0	85	6	47
2017	None of the above	49	38	6	6	0	0	0	87	6	16
2014	Communications or public affairs	45	30	10	0	10	5	0	79	11	20
2014	Administration and operations	56	35	5	0	1	0	3	94	1	79
2014	Human resources	80	13	7	0	0	0	0	93	0	14
2014	Financial management	81	6	3	3	3	3	0	90	7	32
2014	Information technology	44	44	6	0	0	6	0	93	0	16
2014	Other services to the public	37	21	13	21	8	0	0	58	30	22
2014	None of the above	56	29	8	4	0	2	0	87	4	48

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	19	5	9	0	0	0	86	9	21
2017	Administration and operations	46	33	8	5	1	4	3	85	7	62
2017	Human resources	81	19	0	0	0	0	0	100	0	13
2017	Financial management	68	16	4	8	4	0	0	84	13	25
2017	Information technology	53	30	12	6	0	0	0	83	6	17
2017	Policy	54	35	5	7	0	0	0	89	7	47
2017	Project management	53	30	4	8	4	0	0	83	13	47
2017	None of the above	63	24	6	6	0	0	0	88	6	16
2014	Communications or public affairs	55	30	5	0	10	0	0	85	10	20
2014	Administration and operations	68	25	2	1	2	0	0	94	4	79
2014	Human resources	57	36	7	0	0	0	0	93	0	14
2014	Financial management	78	16	0	6	0	0	0	94	6	32
2014	Information technology	56	37	0	6	0	0	0	94	6	16
2014	Other services to the public	32	38	8	13	8	0	0	70	21	22
2014	None of the above	48	35	6	6	4	0	0	84	10	48

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	77	19	5	0	0	0	0	95	0	21
2017	Administration and operations	78	9	0	3	2	0	7	95	5	61
2017	Human resources	100	0	0	0	0	0	0	100	0	13
2017	Financial management	80	0	4	0	4	0	12	91	5	25
2017	Information technology	83	6	6	0	6	0	0	88	6	17
2017	Policy	78	9	2	0	3	0	8	95	3	47
2017	Project management	81	6	0	2	0	0	11	98	2	47
2017	None of the above	87	6	0	0	6	0	0	94	6	16
2014	Communications or public affairs	65	20	5	5	0	5	0	89	5	20
2014	Administration and operations	74	5	3	1	6	0	11	89	8	79
2014	Human resources	65	0	7	8	7	0	14	75	17	14
2014	Financial management	72	10	3	3	3	0	9	90	7	32
2014	Information technology	81	0	6	6	0	0	6	87	7	16
2014	Other services to the public	79	8	4	0	0	0	8	95	0	22
2014	None of the above	79	8	6	0	0	0	6	93	0	48

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	19	9	14	5	5	0	71	20	21
2017	Administration and operations	55	22	5	8	3	2	4	82	12	62
2017	Human resources	77	16	0	0	7	0	0	93	7	13
2017	Financial management	67	26	4	0	0	0	4	96	0	25
2017	Information technology	83	12	0	0	0	0	6	100	0	17
2017	Policy	54	36	2	4	0	4	0	93	5	46
2017	Project management	47	28	6	8	6	2	3	78	15	47
2017	None of the above	64	18	6	6	0	0	6	87	7	16
2014	Communications or public affairs	25	30	15	15	5	0	10	61	22	20
2014	Administration and operations	62	13	5	6	4	5	5	83	11	79
2014	Human resources	28	27	24	14	7	0	0	56	21	14
2014	Financial management	75	12	6	0	3	0	3	90	3	32
2014	Information technology	62	38	0	0	0	0	0	100	0	16
2014	Other services to the public	42	18	9	4	22	0	4	63	28	21
2014	None of the above	44	29	2	2	8	4	10	86	12	48

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	32	0	0	10	0	0	90	10	21
2017	Administration and operations	64	21	3	8	0	0	4	89	8	62
2017	Human resources	92	8	0	0	0	0	0	100	0	13
2017	Financial management	68	20	4	8	0	0	0	88	8	25
2017	Information technology	88	6	0	6	0	0	0	94	6	17
2017	Policy	59	29	6	4	2	0	0	87	6	47
2017	Project management	57	26	2	13	0	2	0	85	13	47
2017	None of the above	64	29	0	6	0	0	0	94	6	16

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	19	0	0	10	0	0	90	10	21
2017	Administration and operations	65	21	8	1	0	2	3	90	2	62
2017	Human resources	92	8	0	0	0	0	0	100	0	13
2017	Financial management	75	16	4	0	4	0	0	92	4	25
2017	Information technology	77	17	6	0	0	0	0	94	0	17
2017	Policy	61	24	6	4	2	2	0	88	6	47
2017	Project management	53	32	4	4	4	2	0	87	9	47
2017	None of the above	68	19	0	13	0	0	0	87	13	15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	23	5	5	5	0	86	10	21
2017	Administration and operations	60	25	8	3	1	3	87	5	62
2017	Human resources	92	8	0	0	0	0	100	0	13
2017	Financial management	75	13	8	0	4	0	88	4	25
2017	Information technology	77	12	12	0	0	0	88	0	17
2017	Policy	57	28	7	9	0	0	85	9	47
2017	Project management	54	22	11	9	4	0	76	13	46
2017	None of the above	53	34	0	13	0	0	87	13	16
2014	Communications or public affairs	45	25	15	15	0	0	70	15	20
2014	Administration and operations	70	19	6	2	3	0	89	5	79
2014	Human resources	64	36	0	0	0	0	100	0	14
2014	Financial management	81	9	6	3	0	0	90	3	32
2014	Information technology	56	38	0	6	0	0	94	6	16
2014	Other services to the public	43	13	18	13	13	0	56	26	21
2014	None of the above	52	33	4	10	0	0	85	10	48

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	45	30	11	0	0	5	10	87	0	17
2017	Financial management	79	0	0	11	0	0	10	87	13	10
2017	Policy	55	15	18	0	6	0	6	74	7	16
2017	Project management	38	31	16	16	0	0	0	69	16	13
2014	Administration and operations	54	25	4	8	0	0	8	86	9	24
2014	Financial management	46	37	0	0	0	0	18	100	0	11
2014	None of the above	38	38	6	7	6	0	6	80	13	16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	28	9	5	0	9	0	84	5	21
2017	Administration and operations	37	35	14	9	1	3	0	74	11	62
2017	Human resources	33	44	0	16	7	0	0	77	23	13
2017	Financial management	52	35	4	9	0	0	0	87	9	25
2017	Information technology	42	46	6	6	0	0	0	88	6	17
2017	Policy	45	36	6	4	2	7	0	87	7	47
2017	Project management	37	44	11	9	0	0	0	81	9	46
2017	None of the above	27	62	6	6	0	0	0	88	6	16
2014	Communications or public affairs	40	25	5	15	10	5	0	69	26	20
2014	Administration and operations	43	38	6	8	4	1	0	82	12	79
2014	Human resources	21	64	8	7	0	0	0	85	7	14
2014	Financial management	41	37	6	3	6	3	3	83	10	32
2014	Information technology	62	19	13	0	6	0	0	81	6	16
2014	Other services to the public	24	42	17	8	4	4	0	69	13	22
2014	None of the above	25	33	10	27	2	2	0	60	30	48

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	28	9	5	0	0	0	86	5	21
2017	Administration and operations	42	39	9	6	3	0	0	81	9	62
2017	Human resources	40	45	7	7	0	0	0	85	7	13
2017	Financial management	51	31	4	13	0	0	0	82	13	25
2017	Information technology	54	29	12	0	6	0	0	83	6	17
2017	Policy	47	35	6	4	6	2	0	83	11	47
2017	Project management	32	44	9	15	0	0	0	76	15	46
2017	None of the above	51	30	13	6	0	0	0	81	6	16
2014	Communications or public affairs	30	40	15	5	10	0	0	70	15	20
2014	Administration and operations	38	34	13	9	5	1	0	73	14	79
2014	Human resources	35	58	7	0	0	0	0	93	0	14
2014	Financial management	44	40	6	3	3	0	3	87	7	32
2014	Information technology	56	31	13	0	0	0	0	87	0	16
2014	Other services to the public	28	26	13	25	8	0	0	54	34	22
2014	None of the above	16	38	18	21	6	0	0	54	27	48

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	19	9	14	0	9	0	74	16	21
2017	Administration and operations	27	34	14	16	3	6	0	65	20	61
2017	Human resources	33	37	15	16	0	0	0	70	16	13
2017	Financial management	23	53	4	13	4	4	0	78	18	25
2017	Information technology	41	42	12	0	6	0	0	83	6	17
2017	Policy	29	41	11	8	8	3	0	72	17	47
2017	Project management	13	40	13	24	9	2	0	53	33	46
2017	None of the above	36	13	12	13	20	7	0	52	35	15
2014	Communications or public affairs	15	55	10	10	10	0	0	70	20	20
2014	Administration and operations	28	37	13	19	3	1	0	65	22	79
2014	Human resources	15	44	20	14	0	7	0	64	15	14
2014	Financial management	34	37	16	3	3	3	3	76	7	32
2014	Information technology	31	37	13	13	0	6	0	73	13	16
2014	Other services to the public	28	13	25	17	13	4	0	43	31	22
2014	None of the above	16	38	8	23	12	2	0	55	36	48

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	19	9	10	0	9	0	79	10	21
2017	Administration and operations	44	26	6	18	1	5	0	73	20	62
2017	Human resources	62	38	0	0	0	0	0	100	0	13
2017	Financial management	44	35	4	9	0	8	0	86	10	25
2017	Information technology	48	23	17	0	6	6	0	76	6	17
2017	Policy	42	36	10	9	2	0	0	79	11	47
2017	Project management	26	35	13	13	11	3	0	62	24	46
2017	None of the above	38	31	12	19	0	0	0	69	19	16
2014	Communications or public affairs	20	50	10	5	15	0	0	70	20	20
2014	Administration and operations	34	39	14	6	4	3	0	75	11	79
2014	Human resources	57	43	0	0	0	0	0	100	0	14
2014	Financial management	44	41	3	3	3	3	3	90	7	32
2014	Information technology	40	33	7	7	7	7	0	79	14	15
2014	Other services to the public	32	21	17	17	13	0	0	54	30	22
2014	None of the above	20	27	27	13	8	4	0	50	22	48

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	28	10	21	0	5	0	68	22	21
2017	Administration and operations	32	32	16	11	4	3	1	67	16	61
2017	Human resources	40	22	7	15	16	0	0	62	30	13
2017	Financial management	40	35	4	17	0	4	0	78	18	25
2017	Information technology	30	42	17	6	6	0	0	71	12	17
2017	Policy	21	42	20	13	2	3	0	64	15	47
2017	Project management	11	56	13	6	13	0	0	67	19	46
2017	None of the above	27	49	0	12	13	0	0	75	25	16
2014	Communications or public affairs	25	40	25	0	10	0	0	65	10	20
2014	Administration and operations	28	38	15	14	4	1	0	66	18	79
2014	Human resources	21	51	7	7	13	0	0	73	21	14
2014	Financial management	44	47	0	0	3	3	3	97	3	32
2014	Information technology	19	50	25	0	6	0	0	69	6	16
2014	Other services to the public	32	25	17	17	8	0	0	58	25	22
2014	None of the above	10	48	9	25	8	0	0	58	33	48

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	34	15	10	0	75	10	20
2017	Administration and operations	49	38	8	3	1	88	5	61
2017	Human resources	62	29	0	8	0	92	8	13
2017	Financial management	44	48	4	4	0	92	4	25
2017	Information technology	41	42	17	0	0	83	0	17
2017	Policy	41	36	10	12	0	77	12	47
2017	Project management	23	53	11	13	0	76	13	46
2017	None of the above	40	42	12	6	0	82	6	16
2014	Communications or public affairs	40	60	0	0	0	100	0	20
2014	Administration and operations	43	39	4	8	6	82	14	79
2014	Human resources	50	43	0	7	0	93	7	14
2014	Financial management	66	28	6	0	0	94	0	32
2014	Information technology	50	19	31	0	0	69	0	16
2014	Other services to the public	41	34	8	13	4	75	17	22
2014	None of the above	37	34	19	6	4	71	10	48

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	28	5	0	0	5	95	0	21
2017	Administration and operations	48	40	6	3	0	2	90	3	62
2017	Human resources	70	30	0	0	0	0	100	0	13
2017	Financial management	52	40	0	0	0	8	100	0	25
2017	Information technology	60	35	6	0	0	0	94	0	17
2017	Policy	72	24	4	0	0	0	96	0	47
2017	Project management	67	26	4	0	2	0	94	2	46
2017	None of the above	62	38	0	0	0	0	100	0	16
2014	Communications or public affairs	55	35	0	0	5	5	95	5	20
2014	Administration and operations	61	28	5	3	1	2	91	4	79
2014	Human resources	49	51	0	0	0	0	100	0	14
2014	Financial management	59	34	3	3	0	0	94	3	32
2014	Information technology	56	31	6	0	6	0	87	6	16
2014	Other services to the public	62	25	13	0	0	0	87	0	22
2014	None of the above	56	27	11	6	0	0	83	6	48

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	51	0	9	0	0	0	91	9	21
2017	Administration and operations	49	34	6	5	3	4	0	86	8	62
2017	Human resources	62	30	0	7	0	0	0	93	7	13
2017	Financial management	62	34	0	0	0	4	0	100	0	25
2017	Information technology	46	37	17	0	0	0	0	83	0	17
2017	Policy	51	25	9	8	0	4	3	81	9	47
2017	Project management	38	46	9	2	3	2	0	86	5	46
2017	None of the above	56	38	0	0	0	6	0	100	0	16
2014	Communications or public affairs	52	32	5	5	5	0	0	84	11	19
2014	Administration and operations	68	24	4	1	1	0	1	94	3	78
2014	Human resources	72	28	0	0	0	0	0	100	0	14
2014	Financial management	72	15	3	3	3	3	0	90	7	32
2014	Information technology	62	31	6	0	0	0	0	94	0	16
2014	Other services to the public	45	38	13	4	0	0	0	83	4	22
2014	None of the above	46	31	8	6	2	4	2	82	9	48

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	19	14	14	0	9	0	69	15	21
2017	Administration and operations	46	37	7	8	3	0	0	82	11	62
2017	Human resources	78	22	0	0	0	0	0	100	0	13
2017	Financial management	72	16	8	0	0	4	0	92	0	25
2017	Information technology	52	18	17	6	0	7	0	75	6	17
2017	Policy	35	40	5	6	0	12	2	87	7	47
2017	Project management	36	45	12	5	0	2	0	83	5	46
2017	None of the above	37	44	6	7	6	0	0	81	14	16
2014	Communications or public affairs	55	20	5	10	5	5	0	79	16	20
2014	Administration and operations	63	24	8	2	0	3	0	90	3	79
2014	Human resources	80	20	0	0	0	0	0	100	0	14
2014	Financial management	69	25	3	0	0	3	0	97	0	32
2014	Information technology	56	37	6	0	0	0	0	94	0	16
2014	Other services to the public	58	21	21	0	0	0	0	79	0	22
2014	None of the above	56	38	6	0	0	0	0	94	0	48

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	10	10	15	15	10	5	54	34	20
2017	Administration and operations	27	23	14	10	16	10	0	55	29	62
2017	Human resources	47	30	22	0	0	0	0	78	0	13
2017	Financial management	33	19	16	8	4	20	0	64	16	25
2017	Information technology	41	24	23	0	6	6	0	69	6	17
2017	Policy	21	27	9	19	4	15	5	60	29	46
2017	Project management	13	29	24	13	15	6	0	45	30	46
2017	None of the above	25	20	18	6	19	12	0	50	29	16
2014	Communications or public affairs	15	40	5	25	5	5	5	61	33	20
2014	Administration and operations	27	28	12	17	6	9	1	60	26	79
2014	Human resources	37	20	21	7	7	0	7	62	15	14
2014	Financial management	41	19	6	12	6	16	0	70	22	32
2014	Information technology	6	44	19	0	13	19	0	61	15	16
2014	Other services to the public	24	13	21	9	25	8	0	40	37	22
2014	None of the above	23	19	17	11	21	6	4	46	35	48

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	28	10	0	0	0	0	90	0	21
2017	Administration and operations	60	27	1	7	1	0	3	90	8	62
2017	Human resources	77	7	0	7	8	0	0	84	16	13
2017	Financial management	72	8	4	4	0	0	12	91	5	25
2017	Information technology	71	17	6	6	0	0	0	88	6	17
2017	Policy	63	22	4	0	5	2	4	91	5	47
2017	Project management	67	11	11	2	0	0	9	86	2	46
2017	None of the above	70	17	6	0	6	0	0	87	6	16
2014	Communications or public affairs	60	20	10	5	0	5	0	84	5	20
2014	Administration and operations	75	6	4	2	3	0	10	90	6	79
2014	Human resources	72	13	7	8	0	0	0	85	8	14
2014	Financial management	66	19	6	3	0	0	6	90	3	32
2014	Information technology	80	0	13	0	0	0	7	86	0	15
2014	Other services to the public	70	8	13	0	0	0	8	86	0	22
2014	None of the above	65	27	6	0	0	0	2	94	0	48

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	14	9	0	0	5	0	90	0	21
2017	Administration and operations	65	20	6	4	2	0	3	87	6	62
2017	Human resources	84	0	0	7	0	8	0	92	8	13
2017	Financial management	76	4	8	4	0	4	4	87	5	25
2017	Information technology	77	12	6	6	0	0	0	88	6	17
2017	Policy	57	20	8	2	2	5	6	86	4	47
2017	Project management	67	13	4	2	0	4	9	93	2	46
2017	None of the above	76	12	13	0	0	0	0	87	0	16
2014	Communications or public affairs	65	15	15	0	5	0	0	80	5	20
2014	Administration and operations	76	11	4	0	3	2	4	93	3	79
2014	Human resources	73	27	0	0	0	0	0	100	0	14
2014	Financial management	72	16	0	0	3	3	6	96	4	32
2014	Information technology	75	13	6	0	0	0	6	93	0	16
2014	Other services to the public	70	0	21	0	0	4	4	77	0	22
2014	None of the above	63	27	4	2	0	2	2	93	2	48

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	28	5	9	0	0	0	86	9	21
2017	Administration and operations	40	30	8	14	5	4	0	72	20	62
2017	Human resources	62	22	0	16	0	0	0	84	16	13
2017	Financial management	29	31	17	12	4	8	0	64	18	25
2017	Information technology	31	35	12	17	6	0	0	65	23	17
2017	Policy	40	34	11	13	0	0	3	76	13	47
2017	Project management	30	58	5	6	0	0	0	89	6	46
2017	None of the above	44	30	6	7	13	0	0	74	20	16
2014	Communications or public affairs	15	40	25	10	5	5	0	58	16	20
2014	Administration and operations	35	32	18	12	3	1	0	68	14	79
2014	Human resources	37	50	7	7	0	0	0	86	7	14
2014	Financial management	47	44	6	0	3	0	0	90	3	32
2014	Information technology	37	31	13	13	6	0	0	69	19	16
2014	Other services to the public	15	47	8	13	13	4	0	65	26	22
2014	None of the above	23	36	20	13	8	0	0	58	21	48

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	19	21	5	37	5	5	9	46	49	21
2017	Administration and operations	20	26	6	19	24	5	0	49	45	62
2017	Human resources	29	33	0	7	23	0	7	67	33	13
2017	Financial management	16	41	16	20	4	4	0	58	26	25
2017	Information technology	6	42	0	30	17	6	0	50	50	17
2017	Policy	23	31	10	8	18	6	4	60	29	46
2017	Project management	22	33	13	16	9	6	2	59	26	46
2017	None of the above	19	44	6	19	6	0	6	67	27	16
2014	Communications or public affairs	15	20	5	40	15	5	0	37	58	20
2014	Administration and operations	18	25	20	20	11	3	2	45	33	79
2014	Human resources	15	42	15	0	21	7	0	61	23	14
2014	Financial management	38	25	6	15	3	6	6	72	21	32
2014	Information technology	19	38	0	19	25	0	0	56	44	16
2014	Other services to the public	20	21	13	25	21	0	0	41	46	22
2014	None of the above	16	13	10	23	35	0	2	30	60	48

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	49	14	0	5	0	81	5	21
2017	Administration and operations	32	37	11	14	4	2	71	18	62
2017	Human resources	55	30	7	8	0	0	84	8	13
2017	Financial management	40	48	4	0	4	4	91	5	25
2017	Information technology	42	46	6	0	6	0	88	6	17
2017	Policy	40	43	9	6	2	0	83	8	47
2017	Project management	28	37	20	9	2	4	68	11	46
2017	None of the above	37	51	12	0	0	0	88	0	16

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	33	0	0	0	5	100	0	21
2017	Administration and operations	54	34	8	1	1	2	89	3	62
2017	Human resources	62	30	8	0	0	0	92	0	13
2017	Financial management	64	23	0	0	4	8	95	5	25
2017	Information technology	60	35	6	0	0	0	94	0	17
2017	Policy	53	33	7	2	2	3	89	4	46
2017	Project management	41	38	19	0	2	0	78	2	46
2017	None of the above	36	38	6	14	0	6	79	14	16
2014	Communications or public affairs	45	35	5	0	5	10	89	6	20
2014	Administration and operations	49	38	5	2	1	4	91	4	79
2014	Human resources	56	30	15	0	0	0	85	0	14
2014	Financial management	78	16	3	0	0	3	97	0	32
2014	Information technology	56	31	13	0	0	0	87	0	16
2014	Other services to the public	49	34	13	4	0	0	83	4	22
2014	None of the above	39	29	25	2	0	4	71	2	48

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	32	10	5	0	0	0	86	5	21
2017	Administration and operations	55	31	8	5	1	0	0	86	6	62
2017	Human resources	62	38	0	0	0	0	0	100	0	13
2017	Financial management	64	27	4	0	0	0	4	96	0	25
2017	Information technology	77	12	12	0	0	0	0	88	0	17
2017	Policy	50	40	2	4	0	3	0	93	5	47
2017	Project management	24	59	11	6	0	0	0	83	6	46
2017	None of the above	36	38	18	7	0	0	0	74	7	16
2014	Communications or public affairs	35	45	15	0	5	0	0	80	5	20
2014	Administration and operations	44	43	5	5	1	1	0	88	7	79
2014	Human resources	49	44	0	7	0	0	0	93	7	14
2014	Financial management	72	25	3	0	0	0	0	97	0	32
2014	Information technology	62	19	13	0	0	6	0	87	0	16
2014	Other services to the public	45	38	0	8	8	0	0	83	17	22
2014	None of the above	40	38	17	4	2	0	0	77	6	48

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	28	0	0	0	100	0	21
2017	Administration and operations	59	35	5	1	0	94	1	62
2017	Human resources	92	8	0	0	0	100	0	13
2017	Financial management	67	29	0	4	0	96	4	25
2017	Information technology	71	23	6	0	0	94	0	17
2017	Policy	67	30	2	0	0	98	0	47
2017	Project management	60	35	2	2	0	96	2	46
2017	None of the above	63	37	0	0	0	100	0	16
2014	Communications or public affairs	50	25	15	10	0	75	10	20
2014	Administration and operations	64	26	9	0	1	90	1	78
2014	Human resources	56	44	0	0	0	100	0	14
2014	Financial management	78	16	3	0	3	94	3	32
2014	Information technology	87	13	0	0	0	100	0	16
2014	Other services to the public	54	25	8	13	0	79	13	22
2014	None of the above	44	46	8	2	0	90	2	48

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	37	5	10	0	0	86	10	21
2017	Administration and operations	57	27	11	2	1	2	86	3	62
2017	Human resources	84	7	0	8	0	0	92	8	13
2017	Financial management	76	20	0	4	0	0	96	4	25
2017	Information technology	83	0	17	0	0	0	83	0	17
2017	Policy	54	31	7	2	4	3	87	6	47
2017	Project management	59	24	6	9	2	0	83	11	46
2017	None of the above	44	56	0	0	0	0	100	0	16
2014	Communications or public affairs	35	45	5	10	5	0	80	15	20
2014	Administration and operations	47	33	11	4	4	1	81	8	79
2014	Human resources	56	31	13	0	0	0	87	0	14
2014	Financial management	62	31	3	0	3	0	94	3	32
2014	Information technology	75	13	6	6	0	0	87	6	16
2014	Other services to the public	28	30	21	8	13	0	58	21	22
2014	None of the above	27	37	19	13	4	0	64	17	48

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	32	0	14	0	0	86	14	21
2017	Administration and operations	52	29	11	4	1	2	83	6	62
2017	Human resources	84	16	0	0	0	0	100	0	13
2017	Financial management	64	27	4	4	0	0	91	4	25
2017	Information technology	83	12	6	0	0	0	94	0	17
2017	Policy	46	40	9	2	4	0	85	6	47
2017	Project management	52	38	4	2	4	0	89	6	46
2017	None of the above	49	44	0	7	0	0	93	7	16
2014	Communications or public affairs	35	45	10	5	5	0	80	10	20
2014	Administration and operations	49	34	9	4	4	0	83	8	79
2014	Human resources	49	37	13	0	0	0	87	0	14
2014	Financial management	66	28	3	0	3	0	94	3	32
2014	Information technology	81	6	13	0	0	0	87	0	16
2014	Other services to the public	28	30	17	17	8	0	58	25	22
2014	None of the above	29	31	19	13	6	2	61	19	48

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	37	19	0	0	5	0	80	0	21
2017	Administration and operations	48	21	17	9	3	2	0	70	13	62
2017	Human resources	70	7	15	0	8	0	0	77	8	13
2017	Financial management	64	20	4	8	4	0	0	84	13	25
2017	Information technology	65	24	6	0	6	0	0	88	6	17
2017	Policy	33	33	12	13	6	2	0	68	20	47
2017	Project management	41	33	20	4	2	0	0	74	6	46
2017	None of the above	36	38	13	6	6	0	0	74	13	16
2014	Communications or public affairs	15	25	20	20	15	5	0	42	37	20
2014	Administration and operations	40	27	11	9	7	4	1	71	17	79
2014	Human resources	42	51	7	0	0	0	0	93	0	14
2014	Financial management	69	16	6	3	3	0	3	87	6	32
2014	Information technology	62	19	6	6	6	0	0	81	13	16
2014	Other services to the public	24	13	21	21	13	8	0	40	37	22
2014	None of the above	11	27	17	21	15	8	2	42	40	48

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Communications or public affairs	39	14	47	21
2017	Administration and operations	23	42	35	62
2017	Human resources	15	44	41	13
2017	Financial management	17	27	55	25
2017	Information technology	12	40	47	17
2017	Policy	34	34	32	47
2017	Project management	31	46	23	47
2017	None of the above	29	43	27	16
2014	Communications or public affairs	60	20	20	20
2014	Administration and operations	21	38	41	79
2014	Human resources	23	37	41	14
2014	Financial management	15	63	22	32
2014	Information technology	13	69	19	16
2014	Other services to the public	38	28	34	22
2014	None of the above	46	17	38	48

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Administration and operations	20	12	51	7	9	0	15
2017	Policy	12	6	36	12	28	7	16
2017	Project management	13	7	28	21	32	0	14
2014	Communications or public affairs	0	25	42	0	9999	33	12
2014	Administration and operations	23	12	29	6	9999	30	17
2014	None of the above	22	0	50	23	9999	4	22

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	18	82	61
2017	Information technology	0	100	17
2014	Administration and operations	11	89	78
2014	Financial management	0	100	32
2014	Information technology	0	100	16

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	46	11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	74	11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	51	11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	49	11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	88	12	11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	51	5	15	0	0	24	5	79	0	20
2017	Administration and operations	26	24	12	3	6	25	3	70	13	62
2017	Human resources	47	38	15	0	0	0	0	85	0	13
2017	Financial management	31	9	23	4	0	28	4	59	7	25
2017	Information technology	29	12	12	0	0	29	19	78	0	17
2017	Policy	30	14	13	4	0	24	15	72	7	46
2017	Project management	21	17	22	2	2	32	4	59	7	47
2017	None of the above	27	23	6	6	0	37	0	80	10	16
2014	Communications or public affairs	25	15	15	10	10	15	10	53	26	20
2014	Administration and operations	25	18	15	3	1	33	5	70	6	79
2014	Human resources	36	23	21	7	0	13	0	67	8	14
2014	Financial management	31	16	13	0	3	37	0	75	5	32
2014	Information technology	6	19	13	0	0	44	19	67	0	16
2014	Other services to the public	24	8	21	13	8	21	4	43	28	22
2014	None of the above	21	12	13	2	2	40	11	67	8	48

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	68	5	14	5	0	9	0	80	5	21
2017	Administration and operations	47	26	13	3	2	9	0	81	5	61
2017	Human resources	47	45	0	7	0	0	0	93	7	13
2017	Financial management	52	23	7	4	0	13	0	86	5	25
2017	Information technology	60	17	12	0	0	12	0	87	0	17
2017	Policy	48	22	4	8	0	18	0	85	10	47
2017	Project management	42	34	8	2	0	11	2	88	2	47
2017	None of the above	44	30	6	14	0	6	0	79	14	16
2014	Communications or public affairs	40	30	10	5	10	5	0	74	16	20
2014	Administration and operations	46	29	13	6	1	5	0	79	8	79
2014	Human resources	42	37	13	7	0	0	0	80	7	14
2014	Financial management	59	19	10	0	3	9	0	86	3	32
2014	Information technology	50	19	19	0	0	12	0	79	0	16
2014	Other services to the public	37	30	21	8	0	4	0	69	9	22
2014	None of the above	29	27	21	6	2	14	0	66	10	48

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	37	5	9	5	5	0	80	15	21
2017	Administration and operations	27	47	8	7	4	1	6	80	11	62
2017	Human resources	60	22	0	0	0	0	18	100	0	13
2017	Financial management	43	35	10	0	0	0	11	89	0	25
2017	Information technology	23	59	6	6	0	0	7	88	6	17
2017	Policy	17	39	5	9	2	5	24	78	15	47
2017	Project management	29	64	0	0	2	3	3	98	2	47
2017	None of the above	27	31	18	0	8	0	17	69	9	16
2014	Communications or public affairs	45	35	15	5	0	0	0	80	5	20
2014	Administration and operations	43	38	4	4	2	0	9	89	7	79
2014	Human resources	64	28	8	0	0	0	0	92	0	14
2014	Financial management	44	46	6	0	0	0	3	94	0	32
2014	Information technology	25	62	6	6	0	0	0	87	6	16
2014	Other services to the public	45	42	4	0	0	0	8	95	0	22
2014	None of the above	13	54	10	6	2	2	12	78	10	48

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	29	10	20	5	0	24	12	61	8	20
2017	Administration and operations	9	30	23	5	3	25	5	56	12	62
2017	Human resources	37	30	7	8	0	7	11	81	10	13
2017	Financial management	27	8	21	0	4	20	19	58	7	25
2017	Information technology	29	12	29	6	0	18	7	54	8	17
2017	Policy	12	13	16	4	0	40	14	55	9	47
2017	Project management	14	25	19	4	0	28	9	63	7	47
2017	None of the above	13	24	36	0	0	27	0	51	0	16
2014	Communications or public affairs	30	15	15	10	0	25	5	64	14	20
2014	Administration and operations	19	19	13	8	6	25	10	59	22	79
2014	Human resources	22	43	15	7	0	13	0	75	8	14
2014	Financial management	25	16	15	6	3	28	6	62	14	32
2014	Information technology	19	6	25	6	0	37	6	44	11	16
2014	Other services to the public	20	13	8	21	4	26	8	49	38	22
2014	None of the above	10	19	21	4	2	38	6	51	11	48

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	9	10	0	0	14	0	89	0	21
2017	Administration and operations	49	25	6	2	0	10	9	90	2	62
2017	Human resources	74	8	0	0	0	0	18	100	0	13
2017	Financial management	63	16	10	0	0	0	11	89	0	25
2017	Information technology	65	17	6	6	0	0	7	88	6	17
2017	Policy	31	22	11	0	2	9	25	80	3	47
2017	Project management	48	25	2	11	2	9	3	83	14	47
2017	None of the above	26	37	6	7	0	8	17	82	10	16
2014	Communications or public affairs	35	45	10	0	5	5	0	84	5	20
2014	Administration and operations	46	23	14	1	1	6	9	81	3	79
2014	Human resources	72	28	0	0	0	0	0	100	0	14
2014	Financial management	62	16	9	6	0	3	3	83	7	32
2014	Information technology	44	31	6	6	0	12	0	86	7	16
2014	Other services to the public	28	17	26	4	8	8	8	54	15	22
2014	None of the above	21	48	12	0	2	4	12	83	2	48

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	14	10	0	0	14	5	88	0	21
2017	Administration and operations	38	31	5	3	0	14	9	90	4	62
2017	Human resources	44	15	16	0	0	0	25	79	0	13
2017	Financial management	50	16	14	4	0	4	11	78	5	25
2017	Information technology	53	17	17	6	0	0	7	75	6	17
2017	Policy	25	20	7	2	0	22	25	84	4	47
2017	Project management	32	32	9	4	6	14	3	77	13	46
2017	None of the above	19	56	6	0	0	8	11	92	0	16
2014	Communications or public affairs	35	35	10	0	5	15	0	82	6	20
2014	Administration and operations	34	28	15	5	1	8	9	74	8	79
2014	Human resources	56	37	0	7	0	0	0	93	7	14
2014	Financial management	56	15	13	3	0	9	3	82	4	32
2014	Information technology	31	31	13	6	0	19	0	77	8	16
2014	Other services to the public	24	21	30	8	4	8	4	51	14	22
2014	None of the above	21	44	2	6	6	10	10	82	16	48

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	Communications or public affairs	100	21
2017	Human resources	100	13
2017	Information technology	100	17
2017	None of the above	100	16
2014	Human resources	100	14
2014	Financial management	100	32
2014	Information technology	100	16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	35	5	14	0	0	37	9	74	0	21
2017	Administration and operations	24	20	14	7	0	33	3	68	11	62
2017	Human resources	40	22	15	0	0	23	0	81	0	13
2017	Financial management	32	9	27	0	0	32	0	60	0	25
2017	Information technology	29	12	12	0	0	29	19	78	0	17
2017	Policy	23	7	12	4	2	39	13	62	13	47
2017	Project management	23	9	13	2	2	47	4	65	9	47
2017	None of the above	30	18	18	0	0	33	0	73	0	16
2014	Communications or public affairs	37	16	5	0	5	37	0	83	8	19
2014	Administration and operations	30	5	16	0	1	40	6	67	2	79
2014	Human resources	37	35	7	0	0	21	0	91	0	14
2014	Financial management	41	12	13	0	0	34	0	81	0	32
2014	Information technology	13	12	13	0	0	50	13	67	0	16
2014	Other services to the public	20	13	21	4	4	38	0	52	14	22
2014	None of the above	25	8	19	0	0	40	9	64	0	48

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	10	14	0	0	9	0	85	0	21
2017	Administration and operations	42	31	11	1	0	14	0	86	2	62
2017	Human resources	62	30	0	7	0	0	0	93	7	13
2017	Financial management	55	25	7	4	0	9	0	87	5	25
2017	Information technology	60	23	6	0	0	6	6	93	0	17
2017	Policy	48	26	4	2	2	17	0	90	5	47
2017	Project management	51	26	6	2	2	13	0	88	5	47
2017	None of the above	31	41	7	0	0	21	0	91	0	15
2014	Communications or public affairs	45	40	5	0	5	5	0	89	5	20
2014	Administration and operations	56	24	8	1	1	10	0	89	3	79
2014	Human resources	50	36	7	7	0	0	0	86	7	14
2014	Financial management	59	19	12	0	0	9	0	86	0	32
2014	Information technology	44	38	0	0	0	12	6	100	0	16
2014	Other services to the public	41	13	30	0	4	13	0	61	5	22
2014	None of the above	31	31	23	0	0	15	0	73	0	48

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	51	14	30	5	0	65	5	21
2017	Administration and operations	49	32	11	1	6	81	8	62
2017	Human resources	48	22	15	0	15	70	15	13
2017	Financial management	74	11	8	4	4	85	7	25
2017	Information technology	53	47	0	0	0	100	0	17
2017	Policy	52	36	7	2	2	89	4	47
2017	Project management	54	23	14	8	0	77	8	47
2017	None of the above	51	43	6	0	0	94	0	16

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	14	28	19	0	53	19	21
2017	Administration and operations	16	33	25	23	4	49	27	61
2017	Human resources	7	29	25	23	15	37	38	13
2017	Financial management	49	31	12	8	0	80	8	25
2017	Information technology	30	24	17	23	6	54	29	17
2017	Policy	14	26	35	17	9	39	26	47
2017	Project management	12	43	17	17	11	55	28	46
2017	None of the above	22	29	24	13	13	50	25	16

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	28	26	32	10	5	0	53	14	21
2017	Administration and operations	22	32	26	12	7	1	55	19	62
2017	Human resources	32	29	22	8	7	0	62	16	13
2017	Financial management	44	28	16	12	0	0	72	12	25
2017	Information technology	18	40	24	6	12	0	58	17	17
2017	Policy	16	29	20	19	16	0	45	35	47
2017	Project management	14	36	30	15	6	0	50	21	47
2017	None of the above	15	35	12	32	6	0	50	38	16

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	23	44	14	9	10	0	67	19	21
2017	Administration and operations	22	24	22	23	8	1	47	31	62
2017	Human resources	18	22	22	8	30	0	40	38	13
2017	Financial management	47	41	4	8	0	0	88	8	25
2017	Information technology	18	42	17	17	6	0	60	23	17
2017	Policy	18	31	23	18	7	3	51	26	47
2017	Project management	22	29	23	13	13	0	51	26	46
2017	None of the above	15	42	11	18	14	0	57	32	16

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	56	10	19	0	10	5	69	10	20
2017	Administration and operations	48	33	13	2	0	3	84	2	62
2017	Human resources	55	22	7	0	0	16	91	0	13
2017	Financial management	60	27	0	8	0	4	91	9	25
2017	Information technology	48	35	12	6	0	0	83	6	17
2017	Policy	34	26	14	17	7	2	61	24	47
2017	Project management	50	26	11	6	4	2	78	11	46
2017	None of the above	22	42	24	6	7	0	64	13	16

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	32	9	14	5	72	19	21
2017	Administration and operations	30	30	24	9	8	60	16	61
2017	Human resources	38	33	22	0	8	70	8	13
2017	Financial management	43	29	16	9	4	71	13	25
2017	Information technology	42	35	17	6	0	77	6	17
2017	Policy	22	28	31	13	7	50	19	47
2017	Project management	19	31	22	18	11	50	28	46
2017	None of the above	27	37	17	12	7	64	19	16

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	28	35	33	0	5	0	0	63	5	21
2017	Administration and operations	23	37	24	9	6	0	1	61	15	61
2017	Human resources	47	29	8	8	7	0	0	77	16	13
2017	Financial management	39	36	16	9	0	0	0	75	9	25
2017	Information technology	31	52	12	0	6	0	0	83	6	17
2017	Policy	35	26	15	18	4	2	0	62	22	47
2017	Project management	16	25	38	9	13	0	0	41	22	46
2017	None of the above	40	30	11	19	0	0	0	70	19	16

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	24	37	29	10	0	0	61	10	20
2017	Administration and operations	21	38	18	11	12	0	58	24	61
2017	Human resources	29	25	31	15	0	0	55	15	13
2017	Financial management	34	34	8	16	8	0	68	24	25
2017	Information technology	30	23	30	12	6	0	53	17	17
2017	Policy	14	35	20	17	11	3	50	29	47
2017	Project management	12	28	31	19	11	0	39	30	46
2017	None of the above	20	37	11	13	19	0	57	32	16

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	28	39	28	5	0	67	5	21
2017	Administration and operations	25	36	17	13	9	61	21	61
2017	Human resources	55	15	15	16	0	69	16	13
2017	Financial management	47	26	16	8	4	72	12	25
2017	Information technology	18	53	17	6	6	71	12	17
2017	Policy	27	25	17	20	10	52	31	47
2017	Project management	7	39	37	11	6	46	17	46
2017	None of the above	13	57	18	0	13	69	13	16

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	32	14	5	0	0	0	81	5	21
2017	Administration and operations	19	41	17	16	4	1	1	62	21	61
2017	Human resources	15	40	23	0	22	0	0	55	22	13
2017	Financial management	40	32	16	4	8	0	0	72	12	25
2017	Information technology	25	52	12	6	6	0	0	77	12	17
2017	Policy	18	38	24	14	6	0	0	56	20	47
2017	Project management	13	35	26	24	2	0	0	48	26	46
2017	None of the above	8	62	12	6	13	0	0	70	18	16

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	68	14	14	5	0	0	81	5	21
2017	Administration and operations	57	27	11	3	2	0	84	5	62
2017	Human resources	70	22	7	0	0	0	93	0	13
2017	Financial management	72	12	4	4	4	4	88	8	25
2017	Information technology	71	12	12	0	6	0	83	6	17
2017	Policy	66	17	10	2	2	2	86	4	47
2017	Project management	58	23	11	6	2	0	81	8	47
2017	None of the above	76	17	0	6	0	0	94	6	16

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	91	5	0	0	5	0	0	95	5	21
2017	Administration and operations	74	11	6	4	2	0	3	88	5	60
2017	Human resources	85	7	0	7	0	0	0	93	7	13
2017	Financial management	84	4	4	0	4	4	0	91	4	25
2017	Information technology	100	0	0	0	0	0	0	100	0	17
2017	Policy	80	4	7	2	0	5	2	91	2	47
2017	Project management	89	4	0	6	0	0	0	94	6	47
2017	None of the above	88	0	12	0	0	0	0	88	0	16

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	28	0	0	0	0	0	100	0	21
2017	Administration and operations	63	28	5	1	1	0	1	92	3	62
2017	Human resources	70	22	8	0	0	0	0	92	0	13
2017	Financial management	56	28	8	7	0	0	0	84	7	25
2017	Information technology	71	23	6	0	0	0	0	94	0	17
2017	Policy	61	29	5	0	0	3	2	95	0	47
2017	Project management	60	23	10	6	0	0	0	83	6	47
2017	None of the above	76	18	6	0	0	0	0	94	0	16

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	19	5	5	5	0	86	10	21
2017	Administration and operations	53	27	8	9	1	1	82	10	62
2017	Human resources	77	8	0	7	8	0	85	15	13
2017	Financial management	68	20	0	12	0	0	88	12	25
2017	Information technology	65	17	6	12	0	0	83	12	17
2017	Policy	61	15	14	4	4	2	78	9	47
2017	Project management	62	21	8	8	0	0	83	8	47
2017	None of the above	65	6	29	0	0	0	71	0	16

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	5	0	0	0	23	100	0	21
2017	Administration and operations	51	9	6	0	0	34	91	0	62
2017	Human resources	70	0	7	0	0	23	91	0	13
2017	Financial management	57	23	0	0	4	16	96	4	25
2017	Information technology	77	12	0	0	0	12	100	0	17
2017	Policy	49	23	2	0	0	26	97	0	47
2017	Project management	49	8	2	4	2	34	87	10	47
2017	None of the above	57	18	6	0	0	19	93	0	16

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	77	14	5	0	0	0	5	95	0	21
2017	Administration and operations	67	18	5	2	0	0	8	92	3	62
2017	Human resources	84	0	0	0	0	0	16	100	0	13
2017	Financial management	80	16	0	4	0	0	0	96	4	25
2017	Information technology	60	23	0	6	6	0	6	88	12	17
2017	Policy	72	13	4	0	0	3	9	96	0	47
2017	Project management	64	28	0	2	0	0	6	98	2	47
2017	None of the above	82	18	0	0	0	0	0	100	0	16

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	70	14	16	0	0	0	0	84	0	21
2017	Administration and operations	63	21	8	2	4	0	1	86	6	62
2017	Human resources	85	15	0	0	0	0	0	100	0	13
2017	Financial management	74	7	11	0	4	4	0	84	4	25
2017	Information technology	47	23	24	0	6	0	0	70	6	17
2017	Policy	57	16	17	4	0	2	4	77	4	47
2017	Project management	72	17	6	5	0	0	0	89	5	47
2017	None of the above	68	32	0	0	0	0	0	100	0	16

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	32	10	0	0	5	0	90	0	21
2017	Administration and operations	42	28	16	10	1	2	0	72	12	61
2017	Human resources	53	40	7	0	0	0	0	93	0	13
2017	Financial management	48	36	8	0	4	0	4	88	4	25
2017	Information technology	53	42	0	0	6	0	0	94	6	17
2017	Policy	39	38	18	3	0	0	2	79	3	47
2017	Project management	56	17	19	6	2	0	0	73	8	47
2017	None of the above	42	58	0	0	0	0	0	100	0	16

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	14	49	32	5	0	0	63	5	21
2017	Administration and operations	16	25	48	8	3	2	41	11	62
2017	Human resources	7	33	29	31	0	0	40	31	13
2017	Financial management	37	31	24	8	0	0	68	8	25
2017	Information technology	12	54	12	17	6	0	65	23	17
2017	Policy	9	39	40	12	0	0	47	12	47
2017	Project management	6	43	40	6	4	0	49	10	47
2017	None of the above	0	40	41	19	0	0	40	19	16

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	10	32	37	16	0	5	56	10	21
2017	Administration and operations	11	15	50	18	6	0	0	25	26	62
2017	Human resources	8	16	51	15	11	0	0	25	23	13
2017	Financial management	0	9	58	17	16	0	0	33	9	24
2017	Information technology	17	17	18	35	12	0	0	47	35	17
2017	Policy	2	15	48	28	7	0	0	35	17	47
2017	Project management	13	13	41	28	4	0	0	33	26	46
2017	None of the above	14	6	47	27	0	6	0	29	20	16

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	51	0	0	0	0	100	0	21
2017	Administration and operations	42	38	10	8	0	2	82	8	61
2017	Human resources	66	34	0	0	0	0	100	0	13
2017	Financial management	61	31	0	4	4	0	92	8	25
2017	Information technology	47	42	6	0	6	0	88	6	17
2017	Policy	46	34	8	9	0	3	83	9	46
2017	Project management	34	47	6	6	2	4	85	9	47
2017	None of the above	61	27	6	7	0	0	87	7	16

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	28	9	10	0	0	81	10	21
2017	Administration and operations	46	32	13	7	0	2	80	7	62
2017	Human resources	62	38	0	0	0	0	100	0	13
2017	Financial management	56	20	4	16	4	0	76	21	25
2017	Information technology	60	12	23	0	6	0	71	6	17
2017	Policy	40	39	7	10	2	2	80	13	47
2017	Project management	32	41	7	15	6	0	72	21	47
2017	None of the above	33	67	0	0	0	0	100	0	16

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	20	80	61
2017	None of the above	32	68	16
2014	Administration and operations	14	86	79
2014	Information technology	0	100	16
2014	None of the above	10	90	48

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	85	15	13
2014	Administration and operations	73	27	11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	30	53	9	9	0	0	0	83	9	11

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	56	19	14	7	0	0	5	59	41	21
2017	Administration and operations	51	23	10	3	6	5	1	55	45	62
2017	Human resources	63	30	7	0	0	0	0	63	37	13
2017	Financial management	49	29	11	0	8	4	0	51	49	25
2017	Information technology	70	24	6	0	0	0	0	70	30	17
2017	Policy	53	29	7	2	2	7	0	57	43	47
2017	Project management	45	31	11	2	2	9	0	50	50	47
2017	None of the above	59	21	7	0	0	13	0	68	32	15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	21	25
2017	Financial management	0	12
2017	Policy	6	18
2017	Project management	5	21

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	47	25
2017	Financial management	41	12
2017	Policy	11	18
2017	Project management	29	21

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	27	25
2017	Financial management	8	12
2017	Policy	16	18
2017	Project management	14	21

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	49	25
2017	Financial management	55	12
2017	Policy	44	18
2017	Project management	43	21

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	4	25
2017	Financial management	0	12
2017	Policy	0	18
2017	Project management	10	21

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	32	25
2017	Financial management	51	12
2017	Policy	62	18
2017	Project management	43	21

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Administration and operations	0	81	14	0	5	24
2017	Financial management	23	58	9	0	9	10
2017	Policy	32	46	7	5	11	19
2017	Project management	10	81	5	5	0	21

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	65	23	0	5	0	8	95	5	26
2017	Financial management	65	35	0	0	0	0	100	0	12
2017	Policy	55	11	13	0	6	15	83	0	19
2017	Project management	63	14	5	0	0	18	94	0	22

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	11	12	7	4	17	0	49	45	41	26
2017	Financial management	17	12	24	8	0	0	39	48	13	12
2017	Policy	0	0	17	11	6	15	51	0	50	19
2017	Project management	5	5	23	9	9	9	40	18	36	22

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me