2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 57 0 0 0 0 0 100 0 10
2017 Non-shift worker 49 44 4 1 2 0 0 94 2 115
2014 Shift worker 65 26 8 0 0 0 0 92 0 11
2014 Non-shift worker 49 38 3 8 2 0 0 87 10 137
2008 Shift worker 57 14 21 0 7 0 0 71 7 14
2008 Non-shift worker 48 39 3 8 2 0 0 87 10 107

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 92 8 0 0 0 0 0 100 0 10
2017 Non-shift worker 76 21 1 2 0 0 0 98 2 115
2014 Shift worker 100 0 0 0 0 0 0 100 0 11
2014 Non-shift worker 83 13 0 2 1 0 1 97 3 137
2008 Shift worker 79 21 0 0 0 0 0 100 0 14
2008 Non-shift worker 83 13 0 4 0 0 0 96 4 107

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 24 0 8 0 0 0 92 8 10
2017 Non-shift worker 76 18 1 6 0 0 0 94 6 115
2014 Shift worker 81 9 9 0 0 0 0 91 0 11
2014 Non-shift worker 77 14 3 2 4 0 0 91 6 137
2008 Shift worker 71 0 21 7 0 0 0 71 7 14
2008 Non-shift worker 78 14 3 5 0 0 1 92 5 107

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 31 8 8 0 0 0 85 8 10
2017 Non-shift worker 57 31 4 4 4 0 0 88 8 115
2014 Shift worker 55 18 9 18 0 0 0 73 18 11
2014 Non-shift worker 46 28 10 12 4 0 0 74 16 137

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 41 16 8 0 0 0 76 8 10
2017 Non-shift worker 39 41 9 10 2 0 0 79 11 115
2014 Shift worker 54 36 9 0 0 0 0 91 0 11
2014 Non-shift worker 46 35 10 5 3 0 0 82 8 137
2008 Shift worker 29 21 36 14 0 0 0 50 14 14
2008 Non-shift worker 36 34 11 14 5 0 0 70 19 107

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 24 23 0 0 0 0 77 0 10
2017 Non-shift worker 39 43 10 4 4 0 0 82 8 115
2014 Shift worker 35 37 9 9 9 0 0 72 19 11
2014 Non-shift worker 42 35 14 4 4 0 0 77 9 137
2008 Shift worker 29 50 7 14 0 0 0 79 14 14
2008 Non-shift worker 45 35 11 7 2 0 0 79 9 107

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 33 15 0 0 0 0 85 0 10
2017 Non-shift worker 44 45 5 5 2 0 0 89 6 115
2014 Shift worker 45 46 0 9 0 0 0 91 9 11
2014 Non-shift worker 52 32 9 7 0 0 0 84 7 136
2008 Shift worker 29 57 14 0 0 0 0 86 0 14
2008 Non-shift worker 51 33 7 5 4 0 0 84 8 107

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 59 0 15 0 0 0 85 15 10
2017 Non-shift worker 49 38 8 2 2 0 1 88 4 115
2014 Shift worker 54 37 0 8 0 0 0 92 8 11
2014 Non-shift worker 46 35 9 7 3 1 0 82 10 137

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 15 0 0 8 0 18 91 9 10
2017 Non-shift worker 50 34 11 2 1 0 2 86 3 115
2014 Shift worker 45 37 18 0 0 0 0 82 0 11
2014 Non-shift worker 51 34 5 6 2 0 1 87 8 137

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 33 9 0 0 18 8 89 0 10
2017 Non-shift worker 32 27 12 3 11 1 14 70 17 115
2014 Shift worker 27 36 27 0 9 0 0 64 9 11
2014 Non-shift worker 37 16 12 6 6 5 19 69 16 137
2008 Shift worker 57 7 0 0 0 7 29 100 0 14
2008 Non-shift worker 46 20 6 8 4 5 12 79 15 107

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 49 8 0 0 0 0 92 0 10
2017 Non-shift worker 35 51 9 4 2 0 0 85 5 115
2014 Shift worker 18 64 9 0 9 0 0 82 9 11
2014 Non-shift worker 32 44 14 7 4 0 0 76 10 137
2008 Shift worker 50 29 14 7 0 0 0 79 7 14
2008 Non-shift worker 37 34 15 10 4 0 0 71 14 107

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 49 0 0 8 0 0 92 8 10
2017 Non-shift worker 38 32 14 12 5 0 0 70 16 115
2014 Shift worker 27 36 18 9 9 0 0 63 19 11
2014 Non-shift worker 39 33 17 7 4 1 0 72 11 137

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 24 25 0 0 0 0 75 0 10
2017 Non-shift worker 34 47 10 9 1 0 0 81 10 115

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 31 10 8 0 0 0 83 8 10
2017 Non-shift worker 45 40 10 4 1 0 0 85 5 115
2014 Shift worker 18 82 0 0 0 0 0 100 0 11
2014 Non-shift worker 52 34 10 2 1 1 0 87 3 136
2008 Shift worker 36 36 14 14 0 0 0 71 14 14
2008 Non-shift worker 51 30 9 7 3 0 0 81 9 107

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 40 9 0 8 0 0 84 8 10
2017 Non-shift worker 33 41 12 8 5 0 0 74 14 115

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 40 0 0 0 0 0 100 0 10
2017 Non-shift worker 44 41 13 0 2 0 0 85 2 115
2014 Shift worker 63 19 18 0 0 0 0 82 0 11
2014 Non-shift worker 52 38 9 2 0 0 0 89 2 137

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 33 15 0 0 0 0 85 0 10
2017 Non-shift worker 36 41 13 9 1 0 0 76 10 115
2014 Shift worker 27 35 19 19 0 0 0 62 19 11
2014 Non-shift worker 35 44 9 9 3 1 0 80 12 137

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 41 8 8 0 0 0 85 8 10
2017 Non-shift worker 36 43 12 5 4 0 0 79 9 115
2014 Shift worker 36 36 28 0 0 0 0 72 0 11
2014 Non-shift worker 40 40 9 9 1 1 0 81 10 137

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 40 16 0 0 0 0 84 0 10
2017 Non-shift worker 34 47 12 5 2 0 1 82 6 115
2014 Shift worker 36 46 18 0 0 0 0 82 0 11
2014 Non-shift worker 44 34 12 6 2 1 1 80 8 137

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 49 8 0 0 0 0 92 0 10
2017 Non-shift worker 43 38 11 5 2 0 0 81 8 114
2014 Shift worker 18 64 9 0 9 0 0 82 9 11
2014 Non-shift worker 42 38 13 5 2 0 0 80 7 137
2008 Shift worker 50 36 7 7 0 0 0 86 7 14
2008 Non-shift worker 43 40 8 6 2 1 0 84 8 107

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 59 16 8 0 0 10 74 8 10
2017 Non-shift worker 36 35 19 5 5 0 0 71 10 115
2014 Shift worker 46 27 18 0 9 0 0 73 9 11
2014 Non-shift worker 37 37 15 5 4 1 2 75 9 137
2008 Shift worker 23 46 15 8 8 0 0 69 15 13
2008 Non-shift worker 20 31 22 17 9 0 1 51 26 107

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 26 34 26 0 0 8 28 36 10
2017 Non-shift worker 2 19 32 35 9 0 3 45 22 115
2014 Shift worker 9 9 36 37 9 0 0 46 18 11
2014 Non-shift worker 3 17 37 27 12 2 1 40 21 137
2008 Shift worker 0 36 50 7 0 0 7 8 38 14
2008 Non-shift worker 11 34 33 19 3 0 1 22 45 107

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 8 26 8 26 0 17 41 28 10
2017 Non-shift worker 7 20 34 22 14 2 1 37 28 115
2014 Shift worker 0 9 26 36 28 0 0 65 9 11
2014 Non-shift worker 3 10 24 34 22 4 4 60 14 137
2008 Shift worker 14 29 21 14 14 7 0 31 46 14
2008 Non-shift worker 22 23 22 20 7 5 1 28 49 107

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 33 17 16 0 0 8 18 64 10
2017 Non-shift worker 14 19 31 22 13 1 1 36 33 114
2014 Shift worker 0 9 45 37 0 0 9 41 10 11
2014 Non-shift worker 12 24 24 23 14 2 1 38 37 137
2008 Shift worker 14 29 29 14 7 0 7 23 46 14
2008 Non-shift worker 19 29 25 16 7 1 3 24 50 107

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 15 26 34 18 0 8 56 17 10
2017 Non-shift worker 4 13 34 31 15 0 3 48 17 115
2014 Shift worker 9 8 27 46 9 0 0 56 18 11
2014 Non-shift worker 3 15 36 31 14 1 1 45 18 136
2008 Shift worker 14 7 57 14 7 0 0 21 21 14
2008 Non-shift worker 9 21 41 22 5 1 1 28 30 107

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 8 43 26 0 9 8 31 18 10
2017 Non-shift worker 15 16 24 20 18 1 6 41 34 115
2014 Shift worker 9 9 36 27 19 0 0 46 18 11
2014 Non-shift worker 4 23 32 21 14 2 4 37 29 137
2008 Shift worker 7 21 36 14 7 0 14 25 33 14
2008 Non-shift worker 12 29 32 17 7 1 3 24 43 107

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 23 28 0 9 0 8 9 61 10
2017 Non-shift worker 12 31 30 8 13 2 5 22 46 115
2014 Shift worker 9 19 27 26 19 0 0 45 28 11
2014 Non-shift worker 6 18 33 20 14 4 5 37 26 136
2008 Shift worker 15 31 31 15 8 0 0 23 46 13
2008 Non-shift worker 28 33 24 8 2 4 1 11 64 107

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 8 25 34 0 0 8 37 36 10
2017 Non-shift worker 13 15 42 15 12 0 3 28 29 115
2014 Shift worker 0 18 27 36 19 0 0 54 18 11
2014 Non-shift worker 7 21 33 21 12 4 2 35 30 136
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 31 0 0 0 0 0 100 0 10
2017 Non-shift worker 88 10 1 1 0 0 0 98 1 115
2014 Shift worker 91 0 0 0 9 0 0 91 9 11
2014 Non-shift worker 83 13 1 2 1 0 1 96 3 137
2008 Shift worker 86 0 0 7 0 0 7 92 8 14
2008 Non-shift worker 87 11 1 1 0 0 0 98 1 107

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 49 0 0 15 8 0 83 17 10
2017 Non-shift worker 30 36 16 6 5 2 5 71 11 115
2014 Shift worker 46 27 18 9 0 0 0 73 9 11
2014 Non-shift worker 31 27 13 12 6 5 5 65 20 137

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 47 0 0 8 0 0 92 8 10
2017 Non-shift worker 53 27 11 6 2 0 0 81 8 115
2014 Shift worker 63 18 19 0 0 0 0 81 0 11
2014 Non-shift worker 48 25 13 10 3 0 0 74 13 137

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 46 9 0 0 0 0 91 0 10
2017 Non-shift worker 44 35 13 7 1 0 1 79 8 115
2014 Shift worker 62 28 9 0 0 0 0 91 0 11
2014 Non-shift worker 34 43 10 9 2 1 1 78 11 137
2008 Shift worker 50 21 14 0 0 14 0 83 0 14
2008 Non-shift worker 28 43 13 11 4 1 0 72 15 107

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 15 8 24 0 8 0 66 26 10
2017 Non-shift worker 36 28 15 5 3 12 1 74 9 115
2014 Shift worker 53 28 9 9 0 0 0 81 9 11
2014 Non-shift worker 36 25 19 9 2 6 2 67 13 137
2008 Shift worker 29 21 7 7 7 14 14 70 20 14
2008 Non-shift worker 34 29 11 14 7 4 1 66 23 107

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 42 35 0 8 8 8 49 9 10
2017 Non-shift worker 16 33 15 14 4 14 4 60 22 115
2014 Shift worker 26 18 36 0 0 19 0 55 0 11
2014 Non-shift worker 18 19 19 20 6 12 6 45 32 137

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 51 8 0 8 0 0 85 8 10
2017 Non-shift worker 50 34 13 2 1 0 0 84 3 115
2014 Shift worker 36 64 0 0 0 0 0 100 0 11
2014 Non-shift worker 43 40 8 4 4 0 1 84 8 137
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 74 0 8 0 0 0 92 8 10
2017 Non-shift worker 44 34 10 9 2 1 0 79 11 115
2014 Shift worker 35 55 0 9 0 0 0 91 9 11
2014 Non-shift worker 49 30 7 7 5 1 1 80 13 137
2008 Shift worker 36 36 14 14 0 0 0 71 14 14
2008 Non-shift worker 30 33 10 17 7 2 1 64 25 107

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 52 8 8 0 0 0 85 8 10
2017 Non-shift worker 46 36 9 6 2 1 0 82 9 115
2014 Shift worker 34 37 9 9 0 9 0 79 10 11
2014 Non-shift worker 45 30 11 6 3 4 1 79 9 137
2008 Shift worker 50 14 14 21 0 0 0 64 21 14
2008 Non-shift worker 36 32 10 10 7 4 0 71 18 107

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 67 8 0 0 0 0 92 0 10
2017 Non-shift worker 51 29 12 5 3 0 0 80 9 115
2014 Shift worker 54 36 0 0 0 9 0 100 0 11
2014 Non-shift worker 45 33 6 9 5 1 1 79 14 137
2008 Shift worker 36 36 7 21 0 0 0 71 21 14
2008 Non-shift worker 38 30 11 13 7 1 0 69 20 107

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 77 23 0 0 0 0 0 100 0 10
2017 Non-shift worker 88 8 4 0 1 0 0 96 1 115
2014 Shift worker 100 0 0 0 0 0 0 100 0 11
2014 Non-shift worker 85 9 2 1 1 1 1 96 2 137
2008 Shift worker 93 0 0 7 0 0 0 93 7 14
2008 Non-shift worker 92 6 2 1 0 0 0 97 1 107

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 77 23 0 0 0 0 0 100 0 10
2017 Non-shift worker 60 25 7 3 0 0 4 89 3 115
2014 Shift worker 27 27 28 8 9 0 0 55 18 11
2014 Non-shift worker 64 20 5 3 3 2 3 88 6 137

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 23 0 0 8 0 0 92 8 10
2017 Non-shift worker 57 29 8 3 3 0 0 86 6 115

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 15 8 0 8 0 0 85 8 10
2017 Non-shift worker 53 29 10 4 4 1 0 82 8 115

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 23 0 0 8 0 0 92 8 10
2017 Non-shift worker 53 27 11 6 3 0 0 80 9 115
2014 Shift worker 35 46 0 0 9 9 0 90 10 11
2014 Non-shift worker 51 26 10 9 4 1 1 77 13 137
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 36 41 9 5 3 0 7 82 8 36
2014 Non-shift worker 41 33 2 11 2 4 7 83 14 44

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 25 8 8 8 0 0 77 15 10
2017 Non-shift worker 34 34 19 8 1 4 0 72 9 115
2014 Shift worker 27 28 26 9 9 0 0 55 19 11
2014 Non-shift worker 34 38 13 8 4 3 0 74 12 137

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 42 17 8 8 0 0 67 15 10
2017 Non-shift worker 31 27 28 9 2 2 0 59 12 115
2014 Shift worker 36 28 8 18 9 0 0 64 27 11
2014 Non-shift worker 33 41 14 6 5 0 0 75 12 137
2008 Shift worker 43 43 7 7 0 0 0 86 7 14
2008 Non-shift worker 23 34 17 12 9 2 3 60 23 107

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 31 17 26 8 0 0 49 33 10
2017 Non-shift worker 24 29 25 14 4 4 0 55 19 115
2014 Shift worker 27 18 36 9 9 0 0 45 19 11
2014 Non-shift worker 24 37 22 12 2 3 1 63 14 137
2008 Shift worker 14 36 14 29 0 7 0 54 31 14
2008 Non-shift worker 11 34 20 16 11 5 3 49 30 106

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 15 41 18 8 0 0 33 26 10
2017 Non-shift worker 27 35 22 10 2 4 0 64 13 115
2014 Shift worker 18 47 17 9 9 0 0 64 19 11
2014 Non-shift worker 35 41 12 6 4 4 0 78 10 137
2008 Shift worker 43 29 0 0 0 29 0 100 0 14
2008 Non-shift worker 29 33 17 7 7 6 2 67 15 107

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 41 34 0 8 0 0 59 8 10
2017 Non-shift worker 28 37 18 11 4 3 0 66 15 115
2014 Shift worker 37 46 8 0 9 0 0 82 9 11
2014 Non-shift worker 29 38 18 11 2 1 0 68 13 137
2008 Shift worker 36 29 0 36 0 0 0 64 36 14
2008 Non-shift worker 12 45 19 15 8 1 0 58 24 107
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 34 15 8 0 0 0 77 8 10
2017 Non-shift worker 34 40 16 7 2 1 0 75 9 114
2014 Shift worker 44 47 0 0 9 0 0 91 9 11
2014 Non-shift worker 45 39 9 4 0 2 0 86 5 137

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 49 8 0 0 0 0 92 0 10
2017 Non-shift worker 37 51 10 0 1 2 0 89 1 114
2014 Shift worker 53 37 9 0 0 0 0 91 0 11
2014 Non-shift worker 44 41 8 3 1 3 0 88 4 137

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 51 9 0 8 0 0 84 8 10
2017 Non-shift worker 37 36 15 8 1 2 1 76 9 113
2014 Shift worker 26 55 18 0 0 0 0 82 0 11
2014 Non-shift worker 39 36 12 7 5 1 0 76 12 137
2008 Shift worker 43 29 0 14 14 0 0 71 29 14
2008 Non-shift worker 33 29 8 17 6 7 1 67 24 107

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 33 9 8 0 0 0 84 8 10
2017 Non-shift worker 32 39 18 6 1 3 1 74 8 113
2014 Shift worker 26 47 17 0 0 9 0 81 0 11
2014 Non-shift worker 40 36 15 5 1 2 1 78 7 137

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 43 9 8 8 18 8 68 21 10
2017 Non-shift worker 19 23 19 14 6 12 8 51 25 114
2014 Shift worker 0 46 0 35 19 0 0 46 54 11
2014 Non-shift worker 19 30 12 12 10 13 5 59 27 137

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 34 0 0 0 0 0 100 0 10
2017 Non-shift worker 74 19 2 2 2 0 1 94 4 114
2014 Shift worker 81 0 0 0 19 0 0 81 19 11
2014 Non-shift worker 76 17 4 3 0 0 1 93 3 137

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 75 25 0 0 0 0 0 100 0 10
2017 Non-shift worker 76 18 1 2 0 2 2 98 2 115
2014 Shift worker 100 0 0 0 0 0 0 100 0 11
2014 Non-shift worker 75 19 1 1 0 1 3 97 2 137
2008 Shift worker 86 7 0 7 0 0 0 93 7 14
2008 Non-shift worker 81 14 1 2 1 1 0 96 3 107

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 40 8 9 0 0 0 84 9 10
2017 Non-shift worker 34 28 19 13 5 1 0 63 18 115
2014 Shift worker 54 17 19 0 9 0 0 72 9 11
2014 Non-shift worker 38 36 11 7 4 3 1 77 11 137
2008 Shift worker 43 21 14 14 0 0 7 69 15 14
2008 Non-shift worker 21 44 14 12 7 3 0 66 19 107

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 43 8 16 8 0 0 69 24 10
2017 Non-shift worker 19 26 15 21 13 4 2 48 36 115
2014 Shift worker 0 9 18 18 46 9 0 10 70 11
2014 Non-shift worker 23 18 15 22 17 1 5 44 41 137
2008 Shift worker 21 36 14 14 7 0 7 62 23 14
2008 Non-shift worker 14 25 23 19 12 5 2 42 33 106

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 33 15 0 0 0 0 85 0 10
2017 Non-shift worker 29 36 17 10 2 6 0 69 13 114

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 41 8 8 0 0 0 85 8 10
2017 Non-shift worker 47 31 14 4 0 3 1 82 4 114
2014 Shift worker 36 38 18 9 0 0 0 73 9 11
2014 Non-shift worker 46 35 10 4 1 2 1 85 5 137

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 25 8 8 0 0 0 85 8 10
2017 Non-shift worker 43 42 10 5 0 1 0 85 5 115
2014 Shift worker 36 46 18 0 0 0 0 82 0 11
2014 Non-shift worker 46 38 10 2 1 1 1 86 3 137

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 49 0 0 8 0 0 92 8 10
2017 Non-shift worker 49 40 6 4 2 0 0 89 5 115
2014 Shift worker 27 63 9 0 0 0 0 91 0 11
2014 Non-shift worker 60 30 5 4 0 0 0 90 4 137
2008 Shift worker 64 29 0 7 0 0 0 93 7 14
2008 Non-shift worker 41 33 8 13 5 0 0 74 18 107

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 49 0 0 8 0 0 92 8 10
2017 Non-shift worker 48 27 16 5 4 1 0 75 9 115
2014 Shift worker 36 27 28 0 9 0 0 63 9 11
2014 Non-shift worker 47 31 11 5 4 1 0 79 10 137

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 40 9 0 8 0 0 84 8 10
2017 Non-shift worker 41 35 15 5 5 0 0 76 9 115
2014 Shift worker 36 46 9 0 9 0 0 82 9 11
2014 Non-shift worker 46 30 14 7 2 1 0 77 10 137
2008 Shift worker 36 50 7 7 0 0 0 86 7 14
2008 Non-shift worker 32 36 7 16 7 2 0 70 23 107

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 34 15 8 0 0 0 77 8 10
2017 Non-shift worker 30 30 20 6 12 2 0 62 18 115
2014 Shift worker 36 18 0 28 9 9 0 59 41 11
2014 Non-shift worker 38 21 19 14 6 2 1 60 20 137
2008 Shift worker 43 36 7 0 7 7 0 85 8 14
2008 Non-shift worker 22 28 15 16 11 7 1 55 29 107
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 15 15 69 10
2017 Non-shift worker 38 34 28 115
2014 Shift worker 55 0 45 11
2014 Non-shift worker 33 36 31 137

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 9 12 64 4 9 2 46
2014 Non-shift worker 27 7 49 7 9999 11 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 10 90 115
2014 Non-shift worker 17 83 137

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 51 12
2014 Non-shift worker 34 23

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 66 12
2014 Non-shift worker 65 23

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12
2014 Non-shift worker 0 23

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 12
2014 Non-shift worker 35 23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 12
2014 Non-shift worker 31 23

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 67 12
2014 Non-shift worker 66 23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 49 12
2014 Non-shift worker 44 23

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 56 11
2014 Non-shift worker 52 23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 11
2014 Non-shift worker 22 23

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 11
2014 Non-shift worker 27 22

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 11
2014 Non-shift worker 32 22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 55 11
2014 Non-shift worker 37 22

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 92 8 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 26 17 0 8 34 8 57 13 10
2017 Non-shift worker 18 15 17 7 2 28 13 57 15 115
2014 Shift worker 0 8 44 0 9 28 9 13 15 11
2014 Non-shift worker 16 15 18 6 3 30 11 53 16 137

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 62 15 0 8 0 8 75 8 10
2017 Non-shift worker 37 32 13 5 1 10 2 78 6 114
2014 Shift worker 9 27 45 0 9 9 0 40 10 11
2014 Non-shift worker 30 30 19 7 1 11 2 69 10 137
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 26 15 23 0 0 36 40 36 10
2017 Non-shift worker 29 35 8 10 0 2 15 78 12 115
2014 Shift worker 9 54 18 9 0 9 0 70 10 11
2014 Non-shift worker 24 45 10 5 1 1 14 81 7 137
2008 Shift worker 29 21 14 14 0 0 21 64 18 14
2008 Non-shift worker 22 46 4 7 5 2 15 82 13 107

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 18 23 15 0 8 36 32 27 10
2017 Non-shift worker 9 18 17 5 2 31 18 53 13 114
2014 Shift worker 0 28 36 9 0 27 0 38 13 11
2014 Non-shift worker 14 18 19 4 1 27 18 57 9 137

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 34 0 15 0 8 36 73 27 10
2017 Non-shift worker 38 26 14 3 0 5 14 79 4 115
2014 Shift worker 26 55 0 0 0 9 9 100 0 11
2014 Non-shift worker 36 31 5 5 1 9 13 86 8 137
2008 Shift worker 29 21 21 0 0 7 21 70 0 14
2008 Non-shift worker 26 27 15 5 2 10 15 71 9 107

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 41 8 8 0 8 36 73 14 10
2017 Non-shift worker 36 25 17 0 1 7 15 78 1 115
2014 Shift worker 26 36 19 0 0 9 9 77 0 11
2014 Non-shift worker 34 31 8 0 1 13 13 88 1 137
2008 Shift worker 50 21 14 0 0 7 7 83 0 14
2008 Non-shift worker 22 36 12 6 5 7 12 72 13 107
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 4 96 114
2014 Non-shift worker 10 90 137

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 10 8 8 8 34 26 43 38 10
2017 Non-shift worker 19 15 16 2 1 31 16 64 6 114
2014 Shift worker 0 18 28 0 0 36 19 39 0 11
2014 Non-shift worker 18 12 17 1 2 38 12 60 7 137

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 36 15 8 8 0 26 59 21 10
2017 Non-shift worker 37 31 14 2 0 12 5 81 2 114
2014 Shift worker 18 27 28 0 0 27 0 62 0 11
2014 Non-shift worker 38 27 17 1 1 13 2 77 3 137
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 26 15 8 44 0 0 34 51 10
2017 Non-shift worker 24 30 23 12 9 0 2 56 21 113

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 17 26 24 26 0 0 25 49 10
2017 Non-shift worker 18 29 26 13 13 0 1 48 26 113

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 26 29 21 13 7 0 3 57 21 113

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 33 0 23 34 0 0 43 57 10
2017 Non-shift worker 18 29 24 11 17 1 0 47 28 115

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 0 16 8 0 0 26 68 10 10
2017 Non-shift worker 45 27 10 5 3 0 9 80 9 114

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 43 9 15 18 0 0 58 33 10
2017 Non-shift worker 31 37 19 6 7 0 1 68 13 114

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 34 18 15 0 0 0 67 15 10
2017 Non-shift worker 28 32 23 11 3 1 2 62 14 114

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 44 8 18 15 0 0 59 33 10
2017 Non-shift worker 28 35 21 10 4 0 2 64 14 114

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 35 26 15 0 0 8 56 17 10
2017 Non-shift worker 33 34 20 5 6 0 2 67 12 114

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 42 0 33 8 0 0 59 41 10
2017 Non-shift worker 40 27 15 8 6 1 3 70 15 114

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 0 8 8 15 0 0 69 23 10
2017 Non-shift worker 66 14 8 8 2 0 1 81 11 115

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 8 8 15 0 0 0 77 15 10
2017 Non-shift worker 82 7 2 1 2 0 6 95 3 115

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 26 8 8 8 0 0 77 15 10
2017 Non-shift worker 50 28 10 4 4 0 4 81 8 115

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 15 18 15 0 0 0 67 15 10
2017 Non-shift worker 60 17 13 5 1 1 3 80 6 115

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 52 13 7 2 1 0 26 88 3 115

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 78 12 3 2 0 0 5 95 2 114

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 76 11 2 4 3 0 4 91 7 115

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 51 34 8 4 0 0 2 88 4 114

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 28 42 15 0 0 0 43 15 10
2017 Non-shift worker 13 35 34 14 4 0 1 48 18 115

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 26 40 26 8 0 0 34 26 10
2017 Non-shift worker 5 15 30 24 25 0 1 49 21 114

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 59 8 8 0 0 0 85 8 10
2017 Non-shift worker 51 39 6 3 2 0 0 89 5 115

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 52 15 0 8 0 0 77 8 10
2017 Non-shift worker 29 41 16 11 3 0 0 70 14 115
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 13 87 115
2014 Shift worker 0 100 11
2014 Non-shift worker 24 76 137

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 80 20 16
2014 Non-shift worker 82 18 32

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 54 31 7 0 7 0 0 85 7 13
2014 Non-shift worker 53 29 4 15 0 0 0 82 15 26
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 17 31 18 26 0 0 8 92 10
2017 Non-shift worker 45 22 17 5 6 3 3 47 53 115

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 56

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 49 56

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 56

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 40 56

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 56

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 56

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Non-shift worker 7 69 8 7 3 6 55

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 31 42 6 7 6 0 9 79 14 57

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 0 15 12 20 21 8 24 22 59 57
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