2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 38 7 0 7 0 0 85 7 12
2017 Non-visible minority 49 46 3 1 1 0 0 95 2 112
2014 Visible minority 64 22 0 14 0 0 0 86 14 14
2014 Non-visible minority 48 39 4 7 2 0 0 87 9 134
2011 Visible minority 21 65 0 14 0 0 0 86 14 14
2011 Non-visible minority 32 45 6 9 8 0 0 77 17 121

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 71 29 0 0 0 0 0 100 0 12
2017 Non-visible minority 79 18 1 2 0 0 0 98 2 112
2014 Visible minority 86 14 0 0 0 0 0 100 0 14
2014 Non-visible minority 84 12 0 2 1 0 1 97 3 134
2011 Visible minority 63 22 8 7 0 0 0 85 7 14
2011 Non-visible minority 79 20 0 1 1 0 0 98 2 120

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 29 7 7 0 0 0 85 7 12
2017 Non-visible minority 78 17 0 6 0 0 0 94 6 112
2014 Visible minority 79 7 7 0 7 0 0 86 7 14
2014 Non-visible minority 77 15 3 2 3 0 0 92 5 134
2011 Visible minority 57 21 7 0 15 0 0 79 15 14
2011 Non-visible minority 72 24 1 0 2 0 2 98 2 121

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 30 7 7 7 0 0 78 15 12
2017 Non-visible minority 58 30 4 4 3 0 0 89 7 112
2014 Visible minority 50 14 21 7 7 0 0 64 14 14
2014 Non-visible minority 46 29 9 13 3 0 0 75 16 134
2011 Visible minority 28 14 43 8 7 0 0 42 15 14
2011 Non-visible minority 41 45 4 8 2 0 0 86 10 120

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 30 7 15 7 0 0 71 22 12
2017 Non-visible minority 38 41 10 9 1 0 0 80 10 112
2014 Visible minority 42 22 22 7 7 0 0 64 14 14
2014 Non-visible minority 47 37 9 4 2 0 0 84 7 134
2011 Visible minority 7 57 15 8 14 0 0 64 21 14
2011 Non-visible minority 39 40 12 6 2 0 2 81 7 121

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 56 29 0 0 0 0 71 0 12
2017 Non-visible minority 43 39 10 4 4 0 0 82 8 112
2014 Visible minority 14 29 36 14 7 0 0 43 22 14
2014 Non-visible minority 44 36 11 4 5 0 0 80 8 134
2011 Visible minority 29 35 29 7 0 0 0 64 7 14
2011 Non-visible minority 49 32 12 4 3 0 1 81 7 121

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 85 7 0 0 0 0 93 0 12
2017 Non-visible minority 49 39 6 5 2 0 0 88 6 112
2014 Visible minority 15 38 16 31 0 0 0 53 31 13
2014 Non-visible minority 55 33 7 5 0 0 0 87 5 134
2011 Visible minority 29 42 8 14 7 0 0 72 21 14
2011 Non-visible minority 51 32 3 7 5 1 0 84 13 121

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 31 7 7 7 0 0 78 15 12
2017 Non-visible minority 48 40 7 2 2 0 1 89 4 112
2014 Visible minority 29 43 7 22 0 0 0 71 22 14
2014 Non-visible minority 48 34 8 5 3 1 0 84 8 134

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 38 7 0 0 0 0 93 0 12
2017 Non-visible minority 51 31 10 2 2 0 3 85 4 112
2014 Visible minority 36 43 14 0 7 0 0 79 7 14
2014 Non-visible minority 52 34 5 6 2 0 1 87 8 134
2011 Visible minority 35 14 36 8 0 7 0 53 8 14
2011 Non-visible minority 46 36 7 2 6 1 2 85 8 121

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 31 7 0 15 0 25 71 19 12
2017 Non-visible minority 33 27 12 3 10 3 12 71 15 112
2014 Visible minority 29 21 22 0 14 0 14 58 17 14
2014 Non-visible minority 37 17 12 7 5 5 18 69 15 134
2011 Visible minority 21 29 21 0 0 8 21 70 0 14
2011 Non-visible minority 48 20 5 8 6 2 11 78 16 121

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 70 15 0 0 0 0 85 0 12
2017 Non-visible minority 38 48 8 4 2 0 0 86 6 112
2014 Visible minority 14 43 28 7 7 0 0 57 14 14
2014 Non-visible minority 33 45 12 6 4 0 0 78 10 134
2011 Visible minority 21 43 28 8 0 0 0 64 8 14
2011 Non-visible minority 42 37 12 4 4 0 1 80 8 121

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 30 16 7 7 0 0 70 15 12
2017 Non-visible minority 39 34 12 11 5 0 0 72 16 112
2014 Visible minority 36 14 36 7 7 0 0 50 14 14
2014 Non-visible minority 38 35 15 7 4 1 0 73 11 134
2011 Visible minority 7 57 21 8 8 0 0 64 15 14
2011 Non-visible minority 34 36 13 7 8 1 0 71 16 121

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 41 22 7 0 0 0 71 7 12
2017 Non-visible minority 36 45 10 8 1 0 0 81 9 112

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 37 8 7 0 0 0 84 7 12
2017 Non-visible minority 45 39 10 4 1 0 0 85 5 112
2014 Visible minority 43 43 14 0 0 0 0 86 0 14
2014 Non-visible minority 50 37 9 2 1 1 0 88 3 133
2011 Visible minority 35 43 15 0 0 8 0 84 0 14
2011 Non-visible minority 51 38 7 2 2 0 0 89 4 121

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 30 16 0 15 0 0 70 15 12
2017 Non-visible minority 33 42 11 8 5 0 0 76 13 112

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 56 15 0 0 0 0 85 0 12
2017 Non-visible minority 48 39 12 0 2 0 0 87 2 112
2014 Visible minority 36 43 21 0 0 0 0 79 0 14
2014 Non-visible minority 54 36 8 2 0 0 0 90 2 134
2011 Visible minority 49 28 15 8 0 0 0 78 8 14
2011 Non-visible minority 58 30 9 2 2 0 0 88 3 120

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 37 8 15 0 0 0 77 15 12
2017 Non-visible minority 37 40 14 8 1 0 0 77 9 112
2014 Visible minority 21 50 14 14 0 0 0 71 14 14
2014 Non-visible minority 36 42 9 9 3 1 0 79 12 134
2011 Visible minority 14 42 37 8 0 0 0 55 8 14
2011 Non-visible minority 43 38 14 1 4 1 0 81 5 120

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 40 31 0 7 0 0 62 7 12
2017 Non-visible minority 38 43 10 6 3 0 0 81 9 112
2014 Visible minority 22 50 22 0 7 0 0 71 7 14
2014 Non-visible minority 41 39 9 9 1 1 0 81 10 134

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 52 8 0 7 0 0 85 7 12
2017 Non-visible minority 36 45 13 5 1 0 1 82 6 112
2014 Visible minority 36 43 14 7 0 0 0 79 7 14
2014 Non-visible minority 45 34 12 5 2 1 1 80 8 134
2011 Visible minority 28 36 29 8 0 0 0 63 8 14
2011 Non-visible minority 40 44 10 2 3 0 0 84 6 120

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 46 15 7 0 0 0 78 7 12
2017 Non-visible minority 45 38 10 5 2 0 0 83 7 111
2014 Visible minority 14 57 21 7 0 0 0 72 7 14
2014 Non-visible minority 43 38 11 4 3 0 0 81 7 134
2011 Visible minority 37 42 21 0 0 0 0 79 0 14
2011 Non-visible minority 46 37 10 3 3 0 1 84 6 121

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 53 7 0 7 0 0 85 7 12
2017 Non-visible minority 33 35 20 6 4 0 1 70 10 112
2014 Visible minority 36 43 21 0 0 0 0 79 0 14
2014 Non-visible minority 37 35 15 5 4 1 2 75 10 134
2011 Visible minority 36 35 21 7 0 0 0 71 7 14
2011 Non-visible minority 41 25 15 13 6 0 0 65 19 121

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 23 7 22 7 0 32 44 45 12
2017 Non-visible minority 2 19 35 36 8 0 0 44 22 112
2014 Visible minority 0 14 50 29 7 0 0 36 14 14
2014 Non-visible minority 4 17 36 27 12 2 2 41 22 134
2011 Visible minority 7 45 8 24 0 7 8 28 63 13
2011 Non-visible minority 2 24 41 22 8 0 2 31 27 120

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 7 41 7 7 0 15 18 35 12
2017 Non-visible minority 7 19 33 22 16 2 1 40 27 112
2014 Visible minority 0 7 29 43 21 0 0 64 7 14
2014 Non-visible minority 3 10 24 33 23 4 4 60 14 134
2011 Visible minority 0 21 15 21 14 21 8 50 30 14
2011 Non-visible minority 7 21 38 13 18 2 2 32 29 120

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 41 15 7 7 7 15 19 62 12
2017 Non-visible minority 16 18 31 23 11 0 0 35 34 111
2014 Visible minority 22 21 29 7 14 0 7 23 46 14
2014 Non-visible minority 10 23 26 26 12 2 1 40 34 134
2011 Visible minority 8 28 7 21 29 0 8 54 38 14
2011 Non-visible minority 4 21 32 20 19 0 2 41 26 119

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 15 23 7 7 0 40 25 37 12
2017 Non-visible minority 4 13 34 34 16 0 0 49 16 112
2014 Visible minority 0 14 36 29 21 0 0 50 14 14
2014 Non-visible minority 4 14 36 32 13 1 1 45 18 133
2011 Visible minority 0 15 21 36 21 0 8 62 16 14
2011 Non-visible minority 2 18 41 25 12 0 2 38 20 120

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 7 23 7 7 0 40 25 37 12
2017 Non-visible minority 15 17 26 21 18 2 2 40 33 112
2014 Visible minority 7 28 22 14 21 7 0 38 38 14
2014 Non-visible minority 5 21 33 22 14 1 4 38 27 134
2011 Visible minority 7 8 21 35 14 7 8 58 17 14
2011 Non-visible minority 9 37 31 10 12 0 2 22 47 120

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 23 0 0 0 7 40 0 100 12
2017 Non-visible minority 12 30 33 8 14 1 2 22 44 112
2014 Visible minority 14 29 7 21 14 7 7 42 50 14
2014 Non-visible minority 5 17 35 21 14 4 4 38 24 133
2011 Visible minority 21 7 21 21 14 7 8 42 33 14
2011 Non-visible minority 21 26 24 18 10 0 1 29 47 120

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 7 30 15 0 0 40 25 25 12
2017 Non-visible minority 15 15 41 17 12 0 0 30 30 112
2014 Visible minority 14 14 29 14 14 7 7 33 33 14
2014 Non-visible minority 6 21 33 23 12 3 1 37 28 133
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 29 7 0 0 0 0 93 0 12
2017 Non-visible minority 89 10 0 1 0 0 0 99 1 112
2014 Visible minority 78 22 0 0 0 0 0 100 0 14
2014 Non-visible minority 84 11 1 2 2 0 1 95 4 134
2011 Visible minority 70 23 0 7 0 0 0 93 7 14
2011 Non-visible minority 89 5 3 2 1 0 0 94 2 120

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 38 29 0 0 0 0 71 0 12
2017 Non-visible minority 30 37 13 6 6 2 5 73 13 112
2014 Visible minority 29 14 29 7 14 0 7 46 23 14
2014 Non-visible minority 33 29 12 13 5 5 4 68 19 134

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 38 15 0 0 0 0 85 0 12
2017 Non-visible minority 53 29 10 6 3 0 0 81 9 112
2014 Visible minority 36 21 22 14 7 0 0 57 22 14
2014 Non-visible minority 51 25 13 9 2 0 0 76 11 134

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 31 7 7 0 0 0 85 7 12
2017 Non-visible minority 42 37 13 6 1 0 1 80 7 112
2014 Visible minority 35 29 29 0 7 0 0 64 7 14
2014 Non-visible minority 36 43 8 9 2 2 1 81 11 134
2011 Visible minority 36 36 0 21 0 7 0 77 23 14
2011 Non-visible minority 39 37 9 10 3 1 1 77 14 121

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 22 16 15 0 25 0 60 19 12
2017 Non-visible minority 39 26 14 6 3 11 1 74 10 112
2014 Visible minority 28 22 22 14 7 0 7 54 23 14
2014 Non-visible minority 38 26 18 9 1 6 1 69 11 134
2011 Visible minority 35 21 15 7 15 7 0 61 23 14
2011 Non-visible minority 40 29 10 10 6 5 0 73 16 121

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 38 7 7 0 25 7 79 10 12
2017 Non-visible minority 15 32 18 13 5 12 4 57 22 112
2014 Visible minority 7 14 36 14 7 14 7 27 27 14
2014 Non-visible minority 20 19 18 19 5 13 6 48 30 134

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 46 7 0 0 0 0 93 0 12
2017 Non-visible minority 49 34 13 2 2 0 0 83 4 112
2014 Visible minority 29 28 14 7 14 0 7 61 23 14
2014 Non-visible minority 44 43 7 4 2 0 0 87 6 134
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 55 8 7 7 0 0 77 15 12
2017 Non-visible minority 44 35 9 9 2 1 0 80 11 112
2014 Visible minority 43 35 7 7 7 0 0 78 14 14
2014 Non-visible minority 48 31 7 7 4 1 1 81 12 134
2011 Visible minority 49 21 22 8 0 0 0 70 8 14
2011 Non-visible minority 44 32 14 10 0 0 0 76 10 121

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 40 23 7 7 0 0 62 15 12
2017 Non-visible minority 47 36 7 6 2 1 0 84 8 112
2014 Visible minority 36 43 0 7 7 7 0 84 16 14
2014 Non-visible minority 45 30 12 6 2 4 1 79 9 134
2011 Visible minority 42 22 15 15 0 7 0 68 16 14
2011 Non-visible minority 53 26 13 6 2 1 0 80 7 120

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 47 16 7 7 0 0 70 15 12
2017 Non-visible minority 51 31 11 5 2 0 0 82 7 112
2014 Visible minority 50 36 0 0 14 0 0 86 14 14
2014 Non-visible minority 45 33 7 9 4 2 1 80 13 134
2011 Visible minority 28 50 8 15 0 0 0 78 15 14
2011 Non-visible minority 45 37 9 8 1 0 0 82 9 121

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 71 22 7 0 0 0 0 93 0 12
2017 Non-visible minority 88 8 3 0 1 0 0 96 1 112
2014 Visible minority 93 0 0 0 7 0 0 93 7 14
2014 Non-visible minority 85 9 2 1 1 1 1 96 2 134
2011 Visible minority 64 29 0 8 0 0 0 92 8 14
2011 Non-visible minority 91 6 1 2 0 0 0 97 2 121

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 38 7 0 0 0 18 91 0 12
2017 Non-visible minority 65 23 7 3 0 0 2 90 3 112
2014 Visible minority 57 14 14 0 7 0 7 77 8 14
2014 Non-visible minority 61 22 6 4 3 2 2 87 7 134
2011 Visible minority 50 28 8 8 0 0 7 84 8 14
2011 Non-visible minority 56 24 3 5 5 2 4 86 11 120

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 31 7 0 15 0 0 78 15 12
2017 Non-visible minority 59 28 8 3 2 0 0 87 5 112

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 31 7 7 15 0 0 71 22 12
2017 Non-visible minority 56 27 10 3 3 1 0 83 6 112

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 38 7 7 7 0 0 78 15 12
2017 Non-visible minority 57 25 10 6 3 0 0 81 9 112
2014 Visible minority 43 36 7 14 0 0 0 78 14 14
2014 Non-visible minority 50 26 10 7 5 2 1 78 12 134
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 35 43 9 5 0 0 7 84 6 34
2014 Non-visible minority 40 36 2 10 2 4 6 84 14 46

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 23 22 7 0 0 0 71 7 12
2017 Non-visible minority 35 34 17 8 2 4 0 72 10 112
2014 Visible minority 14 50 14 0 22 0 0 64 22 14
2014 Non-visible minority 36 36 14 9 2 4 0 74 11 134
2011 Visible minority 21 43 15 0 15 7 0 68 16 14
2011 Non-visible minority 24 45 17 7 3 3 1 72 11 121

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 22 31 7 0 0 0 62 7 12
2017 Non-visible minority 30 29 27 9 3 2 0 59 13 112
2014 Visible minority 29 28 22 0 22 0 0 57 22 14
2014 Non-visible minority 34 42 13 8 4 0 0 76 12 134
2011 Visible minority 28 29 14 14 15 0 0 57 29 14
2011 Non-visible minority 29 39 18 10 4 1 0 69 14 121

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 22 23 15 0 0 0 62 15 12
2017 Non-visible minority 22 30 24 15 5 4 0 54 21 112
2014 Visible minority 21 21 22 7 14 7 7 50 25 14
2014 Non-visible minority 25 37 23 12 2 2 0 63 14 134
2011 Visible minority 14 43 15 21 7 0 0 57 28 14
2011 Non-visible minority 16 43 25 10 5 1 1 60 15 120

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 15 23 15 0 0 0 62 15 12
2017 Non-visible minority 24 35 24 11 3 4 0 61 14 112
2014 Visible minority 21 43 14 0 22 0 0 64 22 14
2014 Non-visible minority 35 41 12 7 2 4 0 79 9 134
2011 Visible minority 21 22 22 7 15 14 0 49 25 14
2011 Non-visible minority 29 41 14 9 4 2 0 72 13 120

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 40 16 7 7 0 0 70 15 12
2017 Non-visible minority 27 36 20 10 4 3 0 65 15 112
2014 Visible minority 7 43 21 14 14 0 0 50 29 14
2014 Non-visible minority 32 39 17 10 2 1 0 71 11 134
2011 Visible minority 21 36 21 15 7 0 0 57 21 14
2011 Non-visible minority 16 48 18 11 5 2 0 66 16 120
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 37 16 0 7 0 0 77 7 12
2017 Non-visible minority 35 39 16 8 1 1 0 75 9 111
2014 Visible minority 29 50 14 0 7 0 0 78 7 14
2014 Non-visible minority 46 39 8 5 0 2 0 87 5 134
2011 Visible minority 28 50 15 7 0 0 0 79 7 14
2011 Non-visible minority 38 45 9 6 2 1 1 84 7 121

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 38 15 0 0 7 0 84 0 12
2017 Non-visible minority 38 52 9 0 1 1 0 90 1 111
2014 Visible minority 29 50 14 0 7 0 0 78 7 14
2014 Non-visible minority 47 40 8 3 0 3 0 89 3 134
2011 Visible minority 28 49 8 0 8 7 0 84 8 14
2011 Non-visible minority 42 39 9 5 1 3 1 84 6 121

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 38 0 7 0 0 0 93 7 12
2017 Non-visible minority 35 37 16 7 2 2 1 74 9 110
2014 Visible minority 29 29 28 14 0 0 0 57 14 14
2014 Non-visible minority 39 38 11 5 5 1 0 78 11 134
2011 Visible minority 21 28 15 15 7 15 0 57 26 14
2011 Non-visible minority 37 40 11 5 2 4 1 81 7 121

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 48 22 7 0 0 0 71 7 12
2017 Non-visible minority 34 37 17 7 1 4 1 75 8 110
2014 Visible minority 36 36 21 7 0 0 0 72 7 14
2014 Non-visible minority 39 37 14 4 2 3 1 79 6 134
2011 Visible minority 21 43 22 0 15 0 0 63 15 14
2011 Non-visible minority 29 35 16 8 4 7 1 69 13 121

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 48 15 0 15 0 15 65 17 12
2017 Non-visible minority 19 21 18 15 6 13 7 51 26 111
2014 Visible minority 21 29 7 7 22 7 7 59 33 14
2014 Non-visible minority 17 31 11 15 9 13 4 58 29 134
2011 Visible minority 14 28 15 0 22 21 0 53 28 14
2011 Non-visible minority 20 28 14 9 10 14 6 59 24 121

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 37 0 0 0 0 0 100 0 12
2017 Non-visible minority 74 18 2 2 2 0 1 94 4 111
2014 Visible minority 78 0 14 0 7 0 0 78 7 14
2014 Non-visible minority 76 17 2 3 1 0 1 94 4 134

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 30 0 7 0 0 0 93 7 12
2017 Non-visible minority 78 17 1 1 0 2 2 98 1 112
2014 Visible minority 64 7 7 7 0 0 14 83 8 14
2014 Non-visible minority 78 19 1 1 0 1 1 99 1 134
2011 Visible minority 56 37 0 0 7 0 0 93 7 14
2011 Non-visible minority 79 16 1 1 0 2 1 98 1 121

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 22 16 7 7 0 0 70 15 12
2017 Non-visible minority 34 30 17 14 4 1 0 65 18 112
2014 Visible minority 14 36 21 7 14 0 7 54 23 14
2014 Non-visible minority 42 35 11 6 3 3 1 79 9 134
2011 Visible minority 28 37 14 15 7 0 0 64 21 14
2011 Non-visible minority 30 39 13 9 6 4 0 71 16 120

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 25 38 7 15 0 0 40 22 12
2017 Non-visible minority 20 27 12 22 13 4 2 50 37 112
2014 Visible minority 14 0 29 7 36 7 7 17 50 14
2014 Non-visible minority 22 19 13 23 17 2 4 44 42 134
2011 Visible minority 14 15 15 36 21 0 0 28 57 14
2011 Non-visible minority 14 24 17 17 19 2 8 41 40 121

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 22 16 22 0 0 0 62 22 12
2017 Non-visible minority 31 37 17 8 2 5 0 71 11 111

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 30 16 15 0 0 0 70 15 12
2017 Non-visible minority 47 32 13 3 0 3 1 83 3 112
2014 Visible minority 21 29 21 7 7 7 7 59 16 14
2014 Non-visible minority 48 36 9 4 1 2 1 86 5 134

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 22 15 15 0 0 0 70 15 12
2017 Non-visible minority 45 42 9 4 0 1 0 87 4 112
2014 Visible minority 21 29 28 7 7 0 7 54 15 14
2014 Non-visible minority 48 40 9 2 0 1 0 89 2 134
2011 Visible minority 21 50 22 7 0 0 0 71 7 14
2011 Non-visible minority 39 45 11 2 2 0 1 85 4 120

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 46 7 7 0 0 0 85 7 12
2017 Non-visible minority 50 40 5 3 2 0 0 89 6 112
2014 Visible minority 43 36 7 14 0 0 0 78 14 14
2014 Non-visible minority 59 33 5 3 0 0 0 92 3 134
2011 Visible minority 35 51 0 15 0 0 0 85 15 14
2011 Non-visible minority 53 35 6 2 3 1 0 89 6 120

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 38 0 7 7 0 0 85 15 12
2017 Non-visible minority 48 27 16 5 4 1 0 75 9 112
2014 Visible minority 21 29 36 7 7 0 0 50 14 14
2014 Non-visible minority 49 31 10 5 5 1 0 80 9 134
2011 Visible minority 36 14 29 15 0 7 0 53 16 14
2011 Non-visible minority 36 36 14 6 6 2 0 73 12 121

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 46 0 7 7 0 0 85 15 12
2017 Non-visible minority 42 34 16 4 5 0 0 76 9 112
2014 Visible minority 21 36 28 14 0 0 0 57 14 14
2014 Non-visible minority 48 31 12 6 3 1 0 79 9 134
2011 Visible minority 28 37 21 15 0 0 0 65 15 14
2011 Non-visible minority 37 39 10 6 6 1 0 77 12 120

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 15 48 7 15 0 0 30 22 12
2017 Non-visible minority 34 32 17 6 10 2 0 66 17 112
2014 Visible minority 21 7 29 21 14 7 0 31 38 14
2014 Non-visible minority 39 22 16 14 5 2 1 63 20 134
2011 Visible minority 21 35 22 8 0 14 0 65 9 14
2011 Non-visible minority 35 27 15 13 6 3 0 64 20 121
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Visible minority 55 15 30 12
2017 Non-visible minority 34 33 32 112
2014 Visible minority 57 21 21 14
2014 Non-visible minority 32 35 33 134
2011 Visible minority 49 21 29 14
2011 Non-visible minority 34 32 34 121

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-visible minority 10 16 62 4 5 2 42
2014 Non-visible minority 28 10 48 7 9999 7 43
2011 Non-visible minority 26 10 55 2 9999 7 39
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 10 90 112
2014 Non-visible minority 16 84 134

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 59 12
2014 Non-visible minority 32 22

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 67 12
2014 Non-visible minority 64 22

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12
2014 Non-visible minority 0 22

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 40 12
2014 Non-visible minority 32 22

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 41 12
2014 Non-visible minority 36 22

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 51 12
2014 Non-visible minority 32 22

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 67 12
2014 Non-visible minority 59 22

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 49 12
2014 Non-visible minority 46 22

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 40 12

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 65 11
2014 Non-visible minority 54 22

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 46 11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 11
2014 Non-visible minority 28 21

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 11
2014 Non-visible minority 28 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 56 11
2014 Non-visible minority 33 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 92 8 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 15 23 7 0 7 32 50 12 12
2017 Non-visible minority 17 16 16 6 2 31 10 57 15 112
2014 Visible minority 14 0 36 0 14 14 22 22 22 14
2014 Non-visible minority 15 16 18 7 2 32 10 54 15 134

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 31 15 0 0 0 7 84 0 12
2017 Non-visible minority 33 35 14 5 2 10 2 77 7 111
2014 Visible minority 21 7 36 7 14 7 7 33 25 14
2014 Non-visible minority 29 32 19 7 1 11 1 70 8 134
2011 Visible minority 28 43 15 8 0 7 0 76 8 14
2011 Non-visible minority 32 41 14 6 2 6 1 78 8 121
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 38 15 15 0 18 7 60 20 12
2017 Non-visible minority 29 33 9 11 0 0 18 76 14 112
2014 Visible minority 14 28 22 22 0 0 14 50 25 14
2014 Non-visible minority 24 48 9 4 1 2 13 84 5 134
2011 Visible minority 21 57 15 0 0 8 0 84 0 14
2011 Non-visible minority 26 43 10 6 2 2 12 79 9 121

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 15 38 7 0 7 25 33 11 12
2017 Non-visible minority 8 18 16 6 2 31 20 54 15 111
2014 Visible minority 14 7 36 7 7 21 7 29 20 14
2014 Non-visible minority 13 20 18 4 0 27 17 59 8 134
2011 Visible minority 14 21 22 0 0 29 15 61 0 14
2011 Non-visible minority 8 14 15 6 7 33 16 44 27 120

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 38 15 0 0 7 18 81 0 12
2017 Non-visible minority 37 25 12 5 0 5 16 78 6 112
2014 Visible minority 22 43 0 0 0 22 14 100 0 14
2014 Non-visible minority 37 32 5 5 1 7 13 86 8 134
2011 Visible minority 42 37 8 0 0 14 0 91 0 14
2011 Non-visible minority 35 34 7 1 2 7 13 87 4 121

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 31 15 0 0 15 18 79 0 12
2017 Non-visible minority 34 25 16 1 1 6 17 77 2 112
2014 Visible minority 14 14 29 0 7 22 14 44 11 14
2014 Non-visible minority 35 33 7 0 0 12 13 91 0 134
2011 Visible minority 42 22 22 0 0 14 0 74 0 14
2011 Non-visible minority 30 36 11 2 2 9 11 81 5 121
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 4 96 112
2014 Visible minority 36 64 14
2014 Non-visible minority 8 92 134

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 16 15 15 0 7 32 51 24 12
2017 Non-visible minority 18 14 15 2 2 34 15 63 6 111
2014 Visible minority 14 0 28 0 7 36 14 29 14 14
2014 Non-visible minority 17 13 16 2 2 38 12 61 6 134

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 23 15 7 0 0 7 76 8 12
2017 Non-visible minority 33 32 14 2 1 12 7 79 3 111
2014 Visible minority 29 7 43 0 7 7 7 42 8 14
2014 Non-visible minority 37 29 15 1 1 15 2 80 3 134
2011 Visible minority 21 50 15 8 0 7 0 76 8 14
2011 Non-visible minority 36 39 9 1 1 15 0 88 2 121
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 63 7 0 15 0 0 78 15 12
2017 Non-visible minority 24 27 23 13 12 0 2 52 25 110

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 41 0 29 7 0 0 63 37 12
2017 Non-visible minority 17 26 29 13 15 0 1 43 28 110

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 16 15 7 15 0 25 51 29 12
2017 Non-visible minority 26 30 22 13 8 0 2 56 21 109

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 48 7 15 15 7 0 60 32 12
2017 Non-visible minority 18 28 23 12 19 0 0 46 31 112

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 23 0 0 15 0 25 81 19 12
2017 Non-visible minority 47 24 12 6 2 0 10 79 8 111

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 30 16 7 0 0 0 77 7 12
2017 Non-visible minority 28 38 18 7 8 0 1 66 16 111

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 18 15 15 7 0 0 62 23 12
2017 Non-visible minority 27 33 24 11 2 1 2 62 14 111

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 32 16 0 15 0 7 67 16 12
2017 Non-visible minority 26 36 20 12 4 0 1 63 16 111

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 32 16 7 15 0 7 59 24 12
2017 Non-visible minority 32 34 22 6 5 0 2 67 11 111

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 23 7 7 15 0 7 68 24 12
2017 Non-visible minority 38 29 13 11 5 1 2 70 17 111

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 15 0 7 7 0 7 84 16 12
2017 Non-visible minority 68 13 9 8 3 0 0 80 11 112

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 71 7 0 7 7 0 7 84 16 12
2017 Non-visible minority 82 7 3 2 1 0 5 94 3 112

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 15 15 0 7 0 7 76 8 12
2017 Non-visible minority 50 29 10 5 4 0 3 81 9 112

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 15 7 7 7 0 7 76 16 12
2017 Non-visible minority 60 17 14 6 0 1 2 79 6 112

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 7 15 0 0 0 15 83 0 12
2017 Non-visible minority 51 13 6 2 1 0 27 89 3 111

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 71 7 15 0 0 0 7 84 0 12
2017 Non-visible minority 76 13 3 4 0 0 3 92 4 110

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 38 32 7 7 7 0 7 76 16 12
2017 Non-visible minority 77 8 4 3 4 0 4 88 7 111

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 47 0 15 0 0 7 83 17 12
2017 Non-visible minority 54 33 8 3 0 0 2 89 3 110

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 33 22 7 7 0 0 63 15 12
2017 Non-visible minority 11 34 36 15 3 0 1 46 18 112

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 0 46 15 32 0 0 47 7 12
2017 Non-visible minority 5 18 29 25 22 0 1 48 23 111

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 38 7 0 7 0 0 85 7 12
2017 Non-visible minority 49 40 6 4 1 0 0 89 5 112

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 38 7 7 0 0 0 85 7 12
2017 Non-visible minority 27 42 17 10 4 0 0 69 14 112
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 0 100 12
2017 Non-visible minority 15 85 112
2014 Visible minority 0 100 14
2014 Non-visible minority 25 75 134

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-visible minority 72 28 18
2014 Non-visible minority 82 18 32

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 54 31 7 0 7 0 0 85 7 13
2014 Non-visible minority 53 29 4 15 0 0 0 82 15 26
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 33 22 0 7 7 0 32 68 12
2017 Non-visible minority 42 20 18 7 8 2 3 44 56 112

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 44 59

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 49 59

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 28 59

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 40 59

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 5 59

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 31 59

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Non-visible minority 5 64 13 10 2 6 55

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 26 43 9 7 9 0 6 73 17 59

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 0 13 15 21 23 7 21 18 61 59
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