2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 49 7 0 0 0 0 93 0 53
2017 Does not provide services to public 52 43 1 1 2 0 0 95 4 72
2014 Provides services to public 53 36 1 6 3 0 0 89 10 64
2014 Does not provide services to public 48 38 5 8 1 0 0 86 10 84
2011 Provides services to public 27 47 1 12 12 0 0 75 24 64
2011 Does not provide services to public 34 47 9 7 3 0 0 81 9 73
2008 Provides services to public 44 35 5 11 5 0 0 79 16 62
2008 Does not provide services to public 54 37 5 3 0 0 0 92 3 59

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 84 14 0 2 0 0 0 98 2 53
2017 Does not provide services to public 73 24 1 1 0 0 0 98 1 72
2014 Provides services to public 88 9 0 2 0 0 2 98 2 64
2014 Does not provide services to public 82 15 0 2 1 0 0 96 4 84
2011 Provides services to public 78 20 0 0 1 0 0 99 1 64
2011 Does not provide services to public 75 20 1 3 0 0 0 96 3 72
2008 Provides services to public 82 16 0 2 0 0 0 98 2 62
2008 Does not provide services to public 83 12 0 5 0 0 0 95 5 59

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 16 2 5 0 0 0 93 5 53
2017 Does not provide services to public 73 20 0 6 0 0 0 94 6 72
2014 Provides services to public 83 9 1 3 3 0 0 92 6 64
2014 Does not provide services to public 73 17 5 1 4 0 0 91 5 84
2011 Provides services to public 69 28 0 0 2 0 1 98 2 64
2011 Does not provide services to public 72 20 3 0 4 0 1 93 4 73
2008 Provides services to public 73 15 5 6 0 0 2 89 7 62
2008 Does not provide services to public 81 10 5 3 0 0 0 92 3 59

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 21 5 9 5 0 0 81 14 53
2017 Does not provide services to public 55 37 4 1 2 0 0 92 4 72
2014 Provides services to public 41 32 8 17 3 0 0 72 20 64
2014 Does not provide services to public 51 24 12 10 4 0 0 75 13 84
2011 Provides services to public 39 40 9 11 1 0 0 79 12 64
2011 Does not provide services to public 41 43 8 5 3 0 0 83 8 72

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 49 9 12 2 0 0 77 14 53
2017 Does not provide services to public 45 35 10 8 1 0 0 80 9 72
2014 Provides services to public 40 44 8 5 3 0 0 84 8 64
2014 Does not provide services to public 52 29 12 5 2 0 0 81 7 84
2011 Provides services to public 23 51 16 6 3 0 1 75 9 64
2011 Does not provide services to public 47 34 8 7 3 0 1 82 9 73
2008 Provides services to public 27 34 15 18 6 0 0 61 24 62
2008 Does not provide services to public 44 31 14 10 2 0 0 75 12 59

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 39 14 3 5 0 0 77 9 53
2017 Does not provide services to public 41 43 10 4 2 0 0 84 6 72
2014 Provides services to public 35 41 9 8 6 0 0 76 14 64
2014 Does not provide services to public 46 31 17 2 4 0 0 77 6 84
2011 Provides services to public 36 39 16 5 3 0 1 76 8 64
2011 Does not provide services to public 56 25 11 5 3 0 0 81 8 73
2008 Provides services to public 32 37 15 13 3 0 0 69 16 62
2008 Does not provide services to public 54 36 7 3 0 0 0 90 3 59

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 43 7 7 0 0 0 86 7 53
2017 Does not provide services to public 46 44 5 3 2 0 0 90 5 72
2014 Provides services to public 50 32 8 11 0 0 0 81 11 64
2014 Does not provide services to public 52 34 8 5 0 0 0 87 5 83
2011 Provides services to public 41 39 3 8 8 1 0 81 16 64
2011 Does not provide services to public 56 28 4 9 3 0 0 84 12 73
2008 Provides services to public 40 35 15 6 3 0 0 76 10 62
2008 Does not provide services to public 58 36 2 2 3 0 0 93 5 59

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 42 7 5 3 0 0 84 9 53
2017 Does not provide services to public 50 39 7 1 1 0 1 90 2 72
2014 Provides services to public 49 34 9 2 5 2 0 84 6 64
2014 Does not provide services to public 45 36 7 11 1 0 0 81 12 84

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 37 9 0 3 0 6 87 4 53
2017 Does not provide services to public 55 29 11 4 0 0 1 86 4 72
2014 Provides services to public 47 43 2 6 2 0 2 91 8 64
2014 Does not provide services to public 54 28 9 5 2 0 1 83 7 84
2011 Provides services to public 38 40 9 1 8 1 1 80 10 64
2011 Does not provide services to public 52 28 12 3 3 1 1 82 6 73

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 31 9 5 6 4 12 77 13 53
2017 Does not provide services to public 31 26 13 1 13 1 14 67 17 72
2014 Provides services to public 32 19 13 6 10 6 14 64 20 64
2014 Does not provide services to public 38 16 13 6 4 3 20 71 12 84
2011 Provides services to public 41 22 3 7 10 3 14 76 21 64
2011 Does not provide services to public 48 20 11 7 1 1 11 78 9 73
2008 Provides services to public 42 19 6 10 6 3 13 73 19 62
2008 Does not provide services to public 53 17 3 5 0 7 15 89 7 59

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 54 7 5 2 0 0 86 7 53
2017 Does not provide services to public 37 49 10 2 1 0 0 86 4 72
2014 Provides services to public 25 51 13 6 5 0 0 76 11 64
2014 Does not provide services to public 36 40 14 6 4 0 0 76 10 84
2011 Provides services to public 39 34 15 7 3 0 1 74 11 64
2011 Does not provide services to public 42 39 14 1 4 0 0 81 5 73
2008 Provides services to public 31 31 19 13 6 0 0 61 19 62
2008 Does not provide services to public 47 36 10 7 0 0 0 83 7 59

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 35 5 16 5 0 0 74 21 53
2017 Does not provide services to public 38 33 17 7 5 0 0 71 12 72
2014 Provides services to public 29 41 17 8 5 0 0 70 13 64
2014 Does not provide services to public 44 27 17 7 4 1 0 72 11 84
2011 Provides services to public 18 42 19 10 10 0 0 60 20 64
2011 Does not provide services to public 44 33 9 4 8 1 0 78 12 73

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 43 16 5 2 0 0 77 7 53
2017 Does not provide services to public 36 46 8 10 0 0 0 82 10 72

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 39 9 7 2 0 0 82 9 53
2017 Does not provide services to public 47 40 11 3 0 0 0 87 3 72
2014 Provides services to public 48 44 5 3 0 0 0 92 3 64
2014 Does not provide services to public 51 33 13 1 1 1 0 84 2 83
2011 Provides services to public 38 45 12 1 1 2 0 85 3 64
2011 Does not provide services to public 59 31 4 3 3 0 0 91 5 73
2008 Provides services to public 40 31 15 11 3 0 0 71 15 62
2008 Does not provide services to public 59 31 5 3 2 0 0 90 5 59

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 38 12 7 10 0 0 70 17 53
2017 Does not provide services to public 35 44 11 8 2 0 0 79 10 72

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 47 9 0 2 0 0 89 2 53
2017 Does not provide services to public 48 37 14 0 1 0 0 85 1 72
2014 Provides services to public 50 42 8 0 0 0 0 92 0 64
2014 Does not provide services to public 54 32 11 4 0 0 0 86 4 84
2011 Provides services to public 50 36 11 1 1 0 0 86 3 64
2011 Does not provide services to public 63 24 10 3 1 0 0 86 4 72

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 18 12 2 0 0 68 14 53
2017 Does not provide services to public 40 43 10 6 0 0 0 83 6 72
2014 Provides services to public 25 49 8 14 3 2 0 75 17 64
2014 Does not provide services to public 43 38 11 6 2 0 0 81 8 84
2011 Provides services to public 32 45 19 1 3 0 0 76 4 64
2011 Does not provide services to public 48 32 13 1 5 1 0 80 7 72

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 38 12 5 7 0 0 76 12 53
2017 Does not provide services to public 36 47 12 5 1 0 0 82 6 72
2014 Provides services to public 29 46 11 13 0 2 0 76 13 64
2014 Does not provide services to public 47 36 10 5 2 0 0 83 7 84

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 45 10 5 2 0 0 83 7 53
2017 Does not provide services to public 33 47 13 4 1 0 1 81 5 72
2014 Provides services to public 37 38 14 6 2 2 1 77 8 64
2014 Does not provide services to public 49 33 11 5 2 0 0 82 7 84
2011 Provides services to public 30 55 9 1 4 0 0 85 6 64
2011 Does not provide services to public 45 33 15 5 1 0 0 78 7 72

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 43 7 9 3 0 0 81 12 53
2017 Does not provide services to public 47 37 13 2 1 0 0 83 4 71
2014 Provides services to public 34 46 14 5 2 0 0 80 6 64
2014 Does not provide services to public 45 36 11 5 4 0 0 81 8 84
2011 Provides services to public 38 44 9 6 1 0 1 83 8 64
2011 Does not provide services to public 52 30 12 1 4 0 0 83 5 73
2008 Provides services to public 34 40 13 8 3 2 0 75 11 62
2008 Does not provide services to public 54 39 3 3 0 0 0 93 3 59

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 41 14 10 9 0 2 66 20 53
2017 Does not provide services to public 40 35 22 2 1 0 0 75 3 72
2014 Provides services to public 36 39 14 6 5 0 0 75 11 64
2014 Does not provide services to public 38 34 17 3 4 1 3 75 7 84
2011 Provides services to public 37 24 15 15 9 0 0 61 24 64
2011 Does not provide services to public 42 28 16 11 3 0 0 70 14 73
2008 Provides services to public 19 21 24 18 16 0 2 41 34 62
2008 Does not provide services to public 21 45 19 14 2 0 0 66 16 58

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 27 35 27 7 0 3 35 29 53
2017 Does not provide services to public 4 14 31 40 8 0 3 50 19 72
2014 Provides services to public 6 23 35 22 11 2 2 34 31 64
2014 Does not provide services to public 1 12 39 32 13 2 1 46 13 84
2011 Provides services to public 5 29 46 12 5 2 3 17 35 63
2011 Does not provide services to public 1 26 30 30 10 0 3 41 28 72
2008 Provides services to public 15 35 37 8 2 0 3 10 52 62
2008 Does not provide services to public 5 32 32 27 3 0 0 31 37 59

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 24 27 16 17 3 6 35 34 53
2017 Does not provide services to public 9 15 37 24 15 0 0 39 24 72
2014 Provides services to public 3 16 28 35 12 3 3 50 20 64
2014 Does not provide services to public 2 6 21 33 30 3 4 68 9 84
2011 Provides services to public 9 27 36 8 11 6 3 20 39 63
2011 Does not provide services to public 4 17 35 19 22 1 1 43 22 73
2008 Provides services to public 34 24 19 13 5 3 2 19 61 62
2008 Does not provide services to public 8 24 25 25 10 7 0 38 35 59

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 24 22 17 5 0 4 22 55 52
2017 Does not provide services to public 6 18 35 25 16 1 0 41 24 72
2014 Provides services to public 21 23 27 17 12 0 0 29 44 64
2014 Does not provide services to public 4 22 25 30 13 4 2 46 28 84
2011 Provides services to public 6 28 31 17 15 0 3 33 35 63
2011 Does not provide services to public 3 17 30 23 24 0 3 49 21 72
2008 Provides services to public 24 34 24 10 3 0 5 14 61 62
2008 Does not provide services to public 12 24 27 22 12 2 2 35 37 59

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 23 36 23 11 0 3 35 27 53
2017 Does not provide services to public 4 6 31 36 19 0 4 57 11 72
2014 Provides services to public 8 19 38 24 9 0 2 33 28 63
2014 Does not provide services to public 0 11 34 38 17 1 0 55 11 84
2011 Provides services to public 3 24 33 29 8 0 3 38 28 63
2011 Does not provide services to public 0 11 46 23 18 0 3 42 11 73
2008 Provides services to public 13 18 45 19 3 0 2 23 31 62
2008 Does not provide services to public 7 20 41 24 7 2 0 31 28 59

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 14 24 26 8 0 3 36 40 53
2017 Does not provide services to public 8 17 26 17 22 3 7 43 27 72
2014 Provides services to public 8 24 33 19 12 0 5 32 33 64
2014 Does not provide services to public 2 20 31 23 16 3 4 42 24 84
2011 Provides services to public 12 33 32 11 8 2 3 19 47 63
2011 Does not provide services to public 7 34 27 14 15 0 3 30 42 73
2008 Provides services to public 19 34 26 13 3 0 5 17 56 62
2008 Does not provide services to public 3 22 39 20 10 2 3 32 27 59

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 38 19 10 7 0 3 18 63 53
2017 Does not provide services to public 7 25 37 5 17 2 6 23 35 72
2014 Provides services to public 8 22 32 16 14 2 6 33 33 63
2014 Does not provide services to public 5 14 33 24 14 6 3 42 21 84
2011 Provides services to public 27 27 23 17 3 0 3 21 56 63
2011 Does not provide services to public 15 22 25 20 17 1 0 37 37 73
2008 Provides services to public 41 30 20 5 3 0 2 8 72 61
2008 Does not provide services to public 12 36 31 14 2 7 0 16 51 59

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 16 33 16 5 0 3 22 44 53
2017 Does not provide services to public 6 13 45 17 15 0 4 34 20 72
2014 Provides services to public 11 26 32 21 9 0 1 30 38 63
2014 Does not provide services to public 4 16 34 23 15 6 2 41 22 84
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 86 11 2 2 0 0 0 97 2 53
2017 Does not provide services to public 87 13 0 0 0 0 0 100 0 72
2014 Provides services to public 86 10 0 3 2 0 0 95 5 64
2014 Does not provide services to public 81 14 1 1 1 0 1 96 2 84
2011 Provides services to public 88 8 1 3 0 0 0 96 3 64
2011 Does not provide services to public 86 7 4 1 1 0 0 93 3 72
2008 Provides services to public 87 10 0 2 0 0 2 98 2 62
2008 Does not provide services to public 86 10 2 2 0 0 0 97 2 59

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 19 5 10 3 5 62 17 53
2017 Does not provide services to public 32 43 12 5 3 1 4 80 8 72
2014 Provides services to public 34 28 13 14 3 5 3 68 19 64
2014 Does not provide services to public 31 27 14 11 7 5 6 64 20 84

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 35 11 3 5 0 0 81 9 53
2017 Does not provide services to public 58 25 10 6 1 0 0 83 8 72
2014 Provides services to public 43 30 11 13 3 0 0 73 16 64
2014 Does not provide services to public 54 21 15 7 2 0 0 75 10 84

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 37 12 7 0 0 0 81 7 53
2017 Does not provide services to public 44 35 12 6 1 0 1 80 7 72
2014 Provides services to public 28 47 14 8 0 2 1 77 8 64
2014 Does not provide services to public 42 37 7 8 4 1 0 80 12 84
2011 Provides services to public 29 43 7 17 1 1 2 74 19 64
2011 Does not provide services to public 47 30 9 7 5 1 0 78 12 73
2008 Provides services to public 24 37 19 13 5 2 0 62 18 62
2008 Does not provide services to public 37 44 7 7 2 3 0 84 9 59

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 30 9 10 3 14 0 74 16 53
2017 Does not provide services to public 40 24 18 4 2 11 1 72 7 72
2014 Provides services to public 29 31 22 11 2 3 1 64 13 64
2014 Does not provide services to public 44 21 15 8 2 7 2 71 12 84
2011 Provides services to public 31 36 9 14 7 1 0 69 22 64
2011 Does not provide services to public 46 20 14 5 7 8 0 72 13 73
2008 Provides services to public 23 31 11 18 13 2 3 56 32 62
2008 Does not provide services to public 44 25 10 8 2 8 2 77 11 59

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 25 24 12 5 14 9 46 23 53
2017 Does not provide services to public 18 39 12 13 4 13 1 67 19 72
2014 Provides services to public 14 15 25 22 5 14 5 36 33 64
2014 Does not provide services to public 23 21 16 16 6 12 7 54 26 84

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 36 16 2 2 0 0 81 3 53
2017 Does not provide services to public 51 35 10 2 1 0 0 86 4 72
2014 Provides services to public 43 44 5 6 2 0 0 87 8 64
2014 Does not provide services to public 42 40 10 2 5 0 1 83 7 84
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 35 7 10 3 0 0 79 14 53
2017 Does not provide services to public 40 39 10 8 1 1 0 81 9 72
2014 Provides services to public 42 38 6 8 3 2 1 82 11 64
2014 Does not provide services to public 52 27 7 7 6 0 1 80 13 84
2011 Provides services to public 39 39 13 9 0 0 0 78 9 64
2011 Does not provide services to public 50 24 16 10 0 0 0 74 10 73
2008 Provides services to public 19 31 15 24 8 2 2 52 33 62
2008 Does not provide services to public 42 36 7 8 5 2 0 79 14 59

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 35 5 10 3 0 0 81 14 53
2017 Does not provide services to public 44 39 11 4 1 1 0 83 5 72
2014 Provides services to public 44 36 12 3 2 2 1 82 5 64
2014 Does not provide services to public 44 27 10 8 4 7 0 77 13 84
2011 Provides services to public 52 29 9 6 3 2 0 81 9 63
2011 Does not provide services to public 52 24 16 7 0 1 0 77 7 73
2008 Provides services to public 26 29 16 16 8 5 0 58 25 62
2008 Does not provide services to public 51 31 5 7 5 2 0 83 12 59

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 24 11 10 3 0 0 75 14 53
2017 Does not provide services to public 46 38 12 1 2 0 0 85 4 72
2014 Provides services to public 45 41 1 6 3 2 1 89 10 64
2014 Does not provide services to public 46 27 9 9 6 2 0 74 16 84
2011 Provides services to public 39 43 10 7 0 0 0 82 7 64
2011 Does not provide services to public 48 34 8 9 1 0 0 81 11 73
2008 Provides services to public 23 31 18 21 8 0 0 53 29 62
2008 Does not provide services to public 54 31 3 7 3 2 0 86 10 59

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 89 7 2 0 2 0 0 96 2 53
2017 Does not provide services to public 85 11 4 0 0 0 0 96 0 72
2014 Provides services to public 87 6 2 2 0 2 1 97 2 64
2014 Does not provide services to public 85 10 2 0 2 0 1 95 2 84
2011 Provides services to public 89 6 1 3 0 0 0 96 3 64
2011 Does not provide services to public 88 9 0 3 0 0 0 97 3 73
2008 Provides services to public 92 5 2 2 0 0 0 97 2 62
2008 Does not provide services to public 92 5 2 2 0 0 0 97 2 59

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 23 4 5 0 0 3 91 5 53
2017 Does not provide services to public 60 26 9 1 0 0 4 89 1 72
2014 Provides services to public 59 23 5 2 5 2 4 88 7 64
2014 Does not provide services to public 62 19 8 5 2 2 1 84 7 84
2011 Provides services to public 53 22 3 8 7 1 6 81 16 64
2011 Does not provide services to public 58 26 6 3 3 1 3 89 6 72

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 21 9 5 7 0 0 79 12 53
2017 Does not provide services to public 58 34 7 1 1 0 0 91 2 72

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 23 11 5 9 2 0 75 14 53
2017 Does not provide services to public 56 31 9 2 1 0 0 87 4 72

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 19 9 10 5 0 0 75 16 53
2017 Does not provide services to public 54 31 10 2 2 0 0 85 5 72
2014 Provides services to public 45 33 8 6 5 2 1 81 11 64
2014 Does not provide services to public 53 22 11 10 4 1 0 76 13 84
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 40 38 11 0 3 0 9 84 3 28
2014 Provides services to public 40 41 7 6 6 0 0 81 12 15
2014 Does not provide services to public 41 32 0 12 0 5 9 86 14 32

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 34 12 10 3 5 0 72 15 53
2017 Does not provide services to public 37 33 21 6 0 3 0 72 6 72
2014 Provides services to public 28 47 11 8 3 3 0 77 11 64
2014 Does not provide services to public 38 29 17 8 5 3 0 69 13 84
2011 Provides services to public 18 52 15 6 6 3 0 72 13 64
2011 Does not provide services to public 28 39 17 7 4 3 1 71 11 73

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 28 23 16 7 0 0 54 23 53
2017 Does not provide services to public 34 29 30 5 0 3 0 64 5 72
2014 Provides services to public 28 52 10 6 5 0 0 80 11 64
2014 Does not provide services to public 38 32 16 8 6 0 0 70 14 84
2011 Provides services to public 21 40 20 15 5 0 0 61 19 64
2011 Does not provide services to public 35 36 15 7 5 2 0 73 12 73
2008 Provides services to public 18 32 15 19 13 2 2 52 33 62
2008 Does not provide services to public 34 37 17 3 3 2 3 75 7 59

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 31 18 23 9 2 0 49 33 53
2017 Does not provide services to public 28 27 29 10 1 5 0 58 12 72
2014 Provides services to public 17 45 24 11 2 2 0 63 13 64
2014 Does not provide services to public 30 28 22 12 4 4 1 61 16 84
2011 Provides services to public 9 45 26 12 6 1 1 55 19 64
2011 Does not provide services to public 21 41 24 11 4 0 0 61 15 72
2008 Provides services to public 5 30 15 26 16 7 2 38 46 61
2008 Does not provide services to public 19 39 24 8 3 3 3 62 13 59

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 37 16 18 5 3 0 59 24 53
2017 Does not provide services to public 30 31 29 6 1 3 0 63 8 72
2014 Provides services to public 25 53 11 8 3 0 0 78 11 64
2014 Does not provide services to public 40 32 13 5 5 6 0 76 10 84
2011 Provides services to public 16 45 18 9 6 6 0 65 16 64
2011 Does not provide services to public 38 33 14 10 4 1 0 72 14 72
2008 Provides services to public 23 32 21 6 10 6 2 60 18 62
2008 Does not provide services to public 39 32 8 7 2 10 2 81 10 59

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 36 13 14 9 2 0 64 23 53
2017 Does not provide services to public 27 38 24 7 1 3 0 67 9 72
2014 Provides services to public 25 47 17 8 2 1 0 73 10 64
2014 Does not provide services to public 33 33 17 12 4 1 0 67 16 84
2011 Provides services to public 11 55 16 10 6 1 0 67 17 64
2011 Does not provide services to public 21 39 20 13 4 3 0 61 18 72
2008 Provides services to public 13 35 18 23 11 0 0 48 34 62
2008 Does not provide services to public 17 51 15 12 3 2 0 69 16 59
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 42 11 9 4 0 0 77 12 52
2017 Does not provide services to public 35 38 19 6 0 1 0 74 6 72
2014 Provides services to public 43 48 5 3 0 1 0 92 3 64
2014 Does not provide services to public 46 34 12 5 1 2 0 82 6 84
2011 Provides services to public 33 45 12 9 1 0 0 78 10 64
2011 Does not provide services to public 39 45 9 3 1 1 1 87 4 73

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 51 9 0 2 2 0 89 2 52
2017 Does not provide services to public 39 50 10 0 0 1 0 90 0 72
2014 Provides services to public 41 52 3 5 0 0 0 92 5 64
2014 Does not provide services to public 48 32 12 1 1 5 0 85 3 84
2011 Provides services to public 35 46 9 7 0 3 0 83 8 64
2011 Does not provide services to public 46 34 9 3 3 4 1 84 6 73

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 47 5 9 4 4 2 81 13 52
2017 Does not provide services to public 41 32 21 6 0 0 0 73 6 71
2014 Provides services to public 33 46 10 5 5 3 0 81 10 64
2014 Does not provide services to public 43 30 15 7 5 0 0 73 12 84
2011 Provides services to public 29 47 13 5 3 3 0 78 8 64
2011 Does not provide services to public 40 31 12 7 3 6 1 77 10 73
2008 Provides services to public 24 27 8 24 10 6 0 55 36 62
2008 Does not provide services to public 44 31 7 8 3 5 2 80 13 59

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 40 11 13 0 0 2 76 13 52
2017 Does not provide services to public 33 37 21 3 1 5 0 74 4 71
2014 Provides services to public 45 39 8 3 3 0 1 86 6 64
2014 Does not provide services to public 34 35 21 6 0 5 0 72 6 84
2011 Provides services to public 28 38 18 9 3 3 0 69 12 64
2011 Does not provide services to public 27 34 15 5 9 9 1 68 16 73

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 25 11 16 7 13 15 54 32 52
2017 Does not provide services to public 20 24 23 12 6 12 3 52 21 72
2014 Provides services to public 14 35 11 15 10 11 4 57 29 64
2014 Does not provide services to public 21 28 11 13 11 13 5 59 29 84
2011 Provides services to public 15 34 17 7 9 15 3 60 20 64
2011 Does not provide services to public 23 22 12 8 15 14 7 56 29 73

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 18 2 2 3 0 0 93 5 53
2017 Does not provide services to public 72 21 2 2 0 0 1 95 2 71
2014 Provides services to public 80 13 2 3 2 0 1 94 5 64
2014 Does not provide services to public 74 18 5 2 1 0 0 92 4 84

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 16 2 2 0 2 3 96 2 53
2017 Does not provide services to public 76 20 0 1 0 2 0 99 1 72
2014 Provides services to public 80 16 1 2 0 0 1 97 2 64
2014 Does not provide services to public 74 19 1 1 0 1 3 97 1 84
2011 Provides services to public 78 17 1 2 0 1 0 97 2 64
2011 Does not provide services to public 76 20 0 0 1 1 1 99 1 73
2008 Provides services to public 85 11 0 2 2 0 0 97 3 62
2008 Does not provide services to public 78 15 2 3 0 2 0 95 3 59

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 34 12 9 5 2 0 73 14 53
2017 Does not provide services to public 33 27 22 16 3 0 0 59 19 72
2014 Provides services to public 34 41 10 8 3 3 1 79 11 64
2014 Does not provide services to public 43 31 14 5 5 2 1 76 10 84
2011 Provides services to public 24 38 13 9 11 5 0 66 21 63
2011 Does not provide services to public 33 38 12 11 4 3 0 73 15 73
2008 Provides services to public 18 39 10 21 8 3 2 59 31 62
2008 Does not provide services to public 29 44 19 3 3 2 0 74 7 59

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 26 14 14 17 2 2 53 32 53
2017 Does not provide services to public 16 28 15 25 10 4 2 47 37 72
2014 Provides services to public 16 24 16 19 20 2 5 42 42 64
2014 Does not provide services to public 25 13 14 23 18 2 5 41 44 84
2011 Provides services to public 12 23 16 18 24 2 6 37 45 64
2011 Does not provide services to public 15 22 17 21 16 1 8 41 40 73
2008 Provides services to public 13 23 18 24 15 5 3 39 42 62
2008 Does not provide services to public 17 31 26 12 9 3 2 51 22 58

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 31 18 14 4 2 0 64 18 52
2017 Does not provide services to public 31 38 16 6 1 7 0 75 8 72

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 31 10 3 0 2 2 86 4 53
2017 Does not provide services to public 43 33 15 5 0 4 0 79 5 71
2014 Provides services to public 40 44 8 5 0 2 1 87 5 64
2014 Does not provide services to public 50 29 12 4 2 2 1 82 6 84

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 29 10 10 0 2 0 79 11 53
2017 Does not provide services to public 42 48 9 1 0 0 0 90 1 72
2014 Provides services to public 39 49 10 2 0 2 0 89 2 64
2014 Does not provide services to public 51 31 12 2 1 1 1 84 4 84
2011 Provides services to public 33 51 11 4 1 0 0 84 6 64
2011 Does not provide services to public 41 41 14 1 3 0 1 82 4 72

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 32 5 3 5 0 0 86 9 53
2017 Does not provide services to public 45 46 5 4 0 0 0 91 4 72
2014 Provides services to public 56 36 5 3 0 0 0 92 3 64
2014 Does not provide services to public 59 30 6 5 0 0 0 89 5 84
2011 Provides services to public 42 47 6 1 3 0 0 90 4 64
2011 Does not provide services to public 58 27 6 5 3 1 0 86 8 72
2008 Provides services to public 37 26 11 18 8 0 0 63 26 62
2008 Does not provide services to public 51 39 3 7 0 0 0 90 7 59

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 25 12 5 9 2 0 73 14 53
2017 Does not provide services to public 48 31 15 5 1 0 0 79 6 72
2014 Provides services to public 42 38 11 3 5 2 0 81 8 64
2014 Does not provide services to public 49 25 14 6 5 1 0 75 11 84
2011 Provides services to public 24 38 20 9 6 3 0 64 15 64
2011 Does not provide services to public 46 30 12 5 5 1 0 77 11 73

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 31 9 7 10 0 0 74 17 53
2017 Does not provide services to public 40 38 18 2 1 0 0 78 4 72
2014 Provides services to public 36 46 11 5 3 0 0 81 8 64
2014 Does not provide services to public 53 20 15 8 2 1 0 74 11 84
2011 Provides services to public 25 42 17 8 8 2 0 68 15 63
2011 Does not provide services to public 47 36 7 8 3 0 0 83 11 73
2008 Provides services to public 24 34 8 23 11 0 0 58 34 62
2008 Does not provide services to public 41 42 7 7 0 3 0 86 7 59

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 17 22 12 12 2 0 53 25 53
2017 Does not provide services to public 29 40 18 3 10 1 0 70 12 72
2014 Provides services to public 31 20 22 22 3 2 0 52 25 64
2014 Does not provide services to public 43 20 14 9 8 3 1 66 19 84
2011 Provides services to public 21 33 18 18 6 4 0 56 25 64
2011 Does not provide services to public 46 22 14 8 7 4 0 70 15 73
2008 Provides services to public 19 16 16 21 18 8 2 39 43 62
2008 Does not provide services to public 31 42 12 7 3 5 0 77 11 59
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 40 28 32 53
2017 Does not provide services to public 34 35 32 72
2014 Provides services to public 42 22 36 64
2014 Does not provide services to public 28 42 29 84
2011 Provides services to public 40 27 33 64
2011 Does not provide services to public 31 35 34 73

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 0 22 61 8 4 4 23
2017 Does not provide services to public 16 11 61 0 12 0 25
2014 Provides services to public 22 19 44 11 9999 4 27
2014 Does not provide services to public 25 0 49 0 9999 25 24
2011 Provides services to public 22 12 62 0 9999 4 23
2011 Does not provide services to public 22 8 52 4 9999 13 23
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 11 89 53
2017 Does not provide services to public 10 90 72
2014 Provides services to public 19 81 64
2014 Does not provide services to public 17 83 84

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 20 9 3 27 15 45 21 53
2017 Does not provide services to public 23 15 15 5 1 30 11 65 10 72
2014 Provides services to public 15 14 16 9 0 32 14 54 17 64
2014 Does not provide services to public 15 15 23 3 6 29 9 48 15 84

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 44 16 4 4 5 4 75 8 52
2017 Does not provide services to public 41 29 12 5 0 11 3 80 6 72
2014 Provides services to public 28 38 17 8 0 6 3 72 9 64
2014 Does not provide services to public 29 23 23 6 4 14 1 62 11 84
2011 Provides services to public 30 42 13 6 3 6 0 76 10 64
2011 Does not provide services to public 32 42 15 5 0 5 1 78 6 73
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 27 11 14 0 0 21 69 18 53
2017 Does not provide services to public 26 39 8 10 0 3 14 79 12 72
2014 Provides services to public 23 48 9 9 2 3 6 78 12 64
2014 Does not provide services to public 22 44 11 2 0 1 18 83 3 84
2011 Provides services to public 24 49 8 9 1 2 8 80 12 64
2011 Does not provide services to public 26 41 12 3 1 3 14 81 5 73
2008 Provides services to public 23 47 6 11 2 0 11 78 15 62
2008 Does not provide services to public 24 39 3 3 7 3 20 82 13 59

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 16 19 9 3 19 27 42 23 53
2017 Does not provide services to public 9 19 17 4 0 36 15 58 8 71
2014 Provides services to public 11 19 21 6 2 24 18 51 14 64
2014 Does not provide services to public 15 18 20 4 0 29 15 59 6 84
2011 Provides services to public 5 18 12 9 6 36 14 45 31 63
2011 Does not provide services to public 12 12 18 4 7 29 18 46 20 73

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 23 10 9 0 3 19 75 11 53
2017 Does not provide services to public 36 28 14 1 0 6 14 81 1 72
2014 Provides services to public 39 35 6 6 0 8 6 85 7 64
2014 Does not provide services to public 32 31 3 4 1 10 18 89 7 84
2011 Provides services to public 34 39 9 1 1 8 8 86 4 64
2011 Does not provide services to public 37 32 5 0 3 8 15 90 3 73
2008 Provides services to public 19 29 19 6 3 11 11 63 13 62
2008 Does not provide services to public 34 24 12 2 0 8 20 81 2 59

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 27 17 2 2 3 21 72 5 53
2017 Does not provide services to public 36 26 15 0 0 9 14 80 0 72
2014 Provides services to public 34 36 8 0 0 16 6 90 0 64
2014 Does not provide services to public 32 28 9 0 1 11 18 85 2 84
2011 Provides services to public 30 40 12 3 0 9 6 82 4 64
2011 Does not provide services to public 31 30 12 3 3 9 13 78 7 73
2008 Provides services to public 21 37 15 6 8 6 6 67 17 62
2008 Does not provide services to public 31 31 10 3 0 8 17 82 5 59
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 15 14 3 3 27 24 58 14 53
2017 Does not provide services to public 21 14 16 2 0 35 12 65 4 71
2014 Provides services to public 18 17 14 2 3 30 16 65 9 64
2014 Does not provide services to public 16 8 20 1 1 44 10 52 5 84

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 30 14 3 2 10 15 74 7 53
2017 Does not provide services to public 40 32 15 1 0 11 1 82 1 71
2014 Provides services to public 35 32 14 2 2 14 2 79 4 64
2014 Does not provide services to public 38 24 20 1 1 14 2 74 3 84
2011 Provides services to public 33 41 11 1 1 12 0 85 3 64
2011 Does not provide services to public 36 39 9 1 0 15 0 87 2 73
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 27 26 9 12 0 4 51 22 51
2017 Does not provide services to public 23 32 19 13 12 0 1 56 25 72

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 25 16 24 0 2 34 40 52
2017 Does not provide services to public 19 34 26 13 7 0 0 53 21 71

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 31 19 13 15 0 4 52 28 52
2017 Does not provide services to public 30 27 22 12 5 0 4 60 17 70

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 24 16 19 23 2 0 41 43 53
2017 Does not provide services to public 18 33 26 7 16 0 0 51 23 72

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 18 11 11 4 0 11 72 16 52
2017 Does not provide services to public 45 30 11 1 2 0 11 84 4 72

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 43 13 11 9 0 0 67 20 52
2017 Does not provide services to public 32 34 22 5 6 0 1 67 11 72

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 24 14 7 0 2 54 22 52
2017 Does not provide services to public 33 33 22 10 0 1 1 68 10 72

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 31 16 20 7 0 2 56 28 52
2017 Does not provide services to public 28 40 22 5 4 0 1 69 8 72

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 25 29 11 9 0 4 49 20 52
2017 Does not provide services to public 37 40 15 4 4 0 1 78 7 72

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 25 5 19 12 2 4 62 33 52
2017 Does not provide services to public 41 31 19 5 2 0 2 74 7 72

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 14 10 7 7 0 2 75 14 53
2017 Does not provide services to public 71 12 6 9 1 0 0 83 10 72

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 9 4 3 2 0 5 91 5 53
2017 Does not provide services to public 83 6 2 1 1 0 6 95 3 72

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 12 5 3 0 2 79 9 53
2017 Does not provide services to public 50 28 9 4 5 0 5 82 9 72

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 16 22 9 0 0 2 69 9 53
2017 Does not provide services to public 64 17 8 5 1 1 4 85 6 72

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 10 8 3 0 0 29 85 5 52
2017 Does not provide services to public 54 14 6 0 1 0 25 90 2 72

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 20 7 8 0 0 2 85 8 52
2017 Does not provide services to public 82 8 2 1 0 0 6 96 1 71

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 12 9 4 4 0 5 83 7 52
2017 Does not provide services to public 78 9 1 4 4 0 4 90 8 72

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 35 11 4 0 0 2 86 4 52
2017 Does not provide services to public 53 34 5 5 0 0 2 90 5 71

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 26 41 19 5 0 2 33 25 53
2017 Does not provide services to public 17 40 30 10 2 0 0 57 13 72

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 22 37 22 12 0 2 35 27 53
2017 Does not provide services to public 5 13 27 25 30 0 0 56 17 71

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 49 5 7 2 0 0 86 9 53
2017 Does not provide services to public 56 35 7 1 1 0 0 91 2 72

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 42 23 7 9 0 0 62 16 53
2017 Does not provide services to public 35 42 11 12 0 0 0 77 12 72
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 53
2017 Does not provide services to public 13 87 72
2014 Provides services to public 23 77 64
2014 Does not provide services to public 22 78 84

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 78 22 10
2014 Provides services to public 66 34 15
2014 Does not provide services to public 95 5 17
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 14 19 8 11 5 2 44 56 53
2017 Does not provide services to public 42 26 17 5 5 1 3 43 57 72

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 27
2017 Does not provide services to public 35 38

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 27
2017 Does not provide services to public 48 38

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 27
2017 Does not provide services to public 28 38

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 27
2017 Does not provide services to public 37 38

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 27
2017 Does not provide services to public 5 38

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 27
2017 Does not provide services to public 39 38

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 0 59 16 17 0 8 24
2017 Does not provide services to public 9 65 9 7 4 6 38

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 41 17 0 8 0 4 74 8 27
2017 Does not provide services to public 25 43 4 10 8 0 9 75 20 39

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 0 20 14 31 25 0 10 22 62 27
2017 Does not provide services to public 0 17 13 14 18 11 27 27 52 39
Report a problem or mistake on this page
Date modified: