2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 49 49 3 0 0 0 0 97 0 32
2017 Communications or public affairs 60 34 6 0 0 0 0 94 0 15
2017 Administration and operations 69 27 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 44 45 0 7 4 0 0 89 11 27
2014 Communications or public affairs 50 32 4 4 9 0 0 82 14 22
2014 Administration and operations 53 37 0 9 0 0 0 91 9 32
2014 None of the above 50 34 8 8 0 0 0 84 8 12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 86 14 0 0 0 0 0 100 0 32
2017 Communications or public affairs 87 0 0 13 0 0 0 87 13 15
2017 Administration and operations 84 16 0 0 0 0 0 100 0 23
2014 Compliance, inspection and enforcement 89 11 0 0 0 0 0 100 0 27
2014 Communications or public affairs 86 5 0 5 4 0 0 91 9 22
2014 Administration and operations 91 6 0 3 0 0 0 97 3 32
2014 None of the above 75 25 0 0 0 0 0 100 0 12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 78 16 3 3 0 0 0 94 3 32
2017 Communications or public affairs 73 20 0 7 0 0 0 93 7 15
2017 Administration and operations 80 12 0 8 0 0 0 92 8 23
2014 Compliance, inspection and enforcement 93 7 0 0 0 0 0 100 0 27
2014 Communications or public affairs 77 4 4 9 5 0 0 81 14 22
2014 Administration and operations 66 22 9 0 3 0 0 88 3 32
2014 None of the above 75 0 8 0 17 0 0 75 17 12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 61 26 8 3 3 0 0 86 5 32
2017 Communications or public affairs 52 41 7 0 0 0 0 93 0 15
2017 Administration and operations 75 20 0 0 4 0 0 96 4 23
2014 Compliance, inspection and enforcement 26 30 19 19 7 0 0 55 26 27
2014 Communications or public affairs 51 23 13 13 0 0 0 73 13 22
2014 Administration and operations 53 25 0 22 0 0 0 78 22 32
2014 None of the above 50 17 33 0 0 0 0 67 0 12

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 29 54 8 8 0 0 0 83 8 32
2017 Communications or public affairs 53 47 0 0 0 0 0 100 0 15
2017 Administration and operations 49 39 4 8 0 0 0 88 8 23
2014 Compliance, inspection and enforcement 33 52 4 7 4 0 0 85 11 27
2014 Communications or public affairs 59 36 0 0 4 0 0 96 4 22
2014 Administration and operations 50 25 13 9 3 0 0 75 13 32
2014 None of the above 67 8 25 0 0 0 0 75 0 12

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 26 52 17 0 6 0 0 78 6 32
2017 Communications or public affairs 46 40 7 7 0 0 0 86 7 15
2017 Administration and operations 55 33 4 8 0 0 0 88 8 23
2014 Compliance, inspection and enforcement 33 41 11 11 4 0 0 74 15 27
2014 Communications or public affairs 51 41 4 4 0 0 0 91 4 22
2014 Administration and operations 31 47 19 0 3 0 0 78 3 32
2014 None of the above 50 25 8 0 17 0 0 75 17 12

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 40 52 8 0 0 0 0 92 0 32
2017 Communications or public affairs 59 41 0 0 0 0 0 100 0 15
2017 Administration and operations 63 33 0 4 0 0 0 96 4 23
2014 Compliance, inspection and enforcement 52 30 7 11 0 0 0 81 11 27
2014 Communications or public affairs 64 32 0 4 0 0 0 96 4 22
2014 Administration and operations 48 39 10 3 0 0 0 87 3 31
2014 None of the above 50 25 25 0 0 0 0 75 0 12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 48 43 5 3 0 0 0 92 3 32
2017 Communications or public affairs 45 48 7 0 0 0 0 93 0 15
2017 Administration and operations 63 37 0 0 0 0 0 100 0 23
2014 Compliance, inspection and enforcement 41 37 11 0 7 4 0 81 8 27
2014 Communications or public affairs 60 18 9 9 4 0 0 78 14 22
2014 Administration and operations 53 34 6 6 0 0 0 88 6 32
2014 None of the above 58 8 16 17 0 0 0 67 17 12

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 35 41 12 0 3 0 9 84 3 32
2017 Communications or public affairs 59 41 0 0 0 0 0 100 0 15
2017 Administration and operations 75 20 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 40 48 4 4 4 0 0 89 7 27
2014 Communications or public affairs 54 32 9 5 0 0 0 86 5 22
2014 Administration and operations 50 31 0 9 6 0 3 84 16 32
2014 None of the above 58 25 8 8 0 0 0 84 8 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 22 38 0 5 5 7 23 85 15 32
2017 Communications or public affairs 40 41 13 0 0 0 6 86 0 15
2017 Administration and operations 63 16 8 8 0 0 4 83 9 23
2014 Compliance, inspection and enforcement 15 22 22 7 7 7 18 50 20 27
2014 Communications or public affairs 59 14 4 0 5 0 18 89 6 22
2014 Administration and operations 38 16 13 6 6 6 16 68 16 32
2014 None of the above 50 8 8 8 8 0 17 70 20 12

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 71 5 3 0 0 0 92 3 32
2017 Communications or public affairs 32 54 14 0 0 0 0 86 0 15
2017 Administration and operations 51 41 8 0 0 0 0 92 0 23
2014 Compliance, inspection and enforcement 33 45 7 7 7 0 0 78 15 27
2014 Communications or public affairs 32 50 9 9 0 0 0 82 9 22
2014 Administration and operations 31 41 19 6 3 0 0 72 9 32
2014 None of the above 50 16 25 8 0 0 0 66 8 12

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 41 29 5 22 3 0 0 70 25 32
2017 Communications or public affairs 38 21 28 6 7 0 0 59 13 15
2017 Administration and operations 59 33 8 0 0 0 0 92 0 23
2014 Compliance, inspection and enforcement 29 37 19 7 7 0 0 67 15 27
2014 Communications or public affairs 37 41 14 4 4 0 0 78 9 22
2014 Administration and operations 44 31 13 9 3 0 0 75 13 32
2014 None of the above 42 25 16 17 0 0 0 67 17 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 58 16 6 0 0 0 78 6 32
2017 Communications or public affairs 38 35 7 20 0 0 0 73 20 15
2017 Administration and operations 40 56 0 4 0 0 0 96 4 23

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 46 43 6 6 0 0 0 89 6 32
2017 Communications or public affairs 39 20 27 14 0 0 0 59 14 15
2017 Administration and operations 59 37 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 57 39 0 4 0 0 0 96 4 26
2014 Communications or public affairs 45 41 9 5 0 0 0 86 5 22
2014 Administration and operations 53 31 9 3 3 0 0 84 6 32
2014 None of the above 50 25 17 0 0 8 0 82 0 12

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 30 45 16 0 8 0 0 75 8 32
2017 Communications or public affairs 32 20 35 13 0 0 0 52 13 15
2017 Administration and operations 53 35 8 0 4 0 0 88 4 23

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 40 54 6 0 0 0 0 94 0 32
2017 Communications or public affairs 45 34 21 0 0 0 0 79 0 15
2017 Administration and operations 59 29 12 0 0 0 0 88 0 23
2014 Compliance, inspection and enforcement 48 41 11 0 0 0 0 89 0 27
2014 Communications or public affairs 59 27 14 0 0 0 0 86 0 22
2014 Administration and operations 59 34 6 0 0 0 0 94 0 32
2014 None of the above 50 25 25 0 0 0 0 75 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 38 28 23 11 0 0 0 66 11 32
2017 Communications or public affairs 32 34 27 7 0 0 0 66 7 15
2017 Administration and operations 55 33 8 4 0 0 0 88 4 23
2014 Compliance, inspection and enforcement 25 48 11 15 0 0 0 74 15 27
2014 Communications or public affairs 36 54 9 0 0 0 0 91 0 22
2014 Administration and operations 34 44 6 13 3 0 0 78 16 32
2014 None of the above 50 25 8 16 0 0 0 75 16 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 32 43 16 3 6 0 0 75 8 32
2017 Communications or public affairs 32 47 14 7 0 0 0 79 7 15
2017 Administration and operations 53 43 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 25 41 15 19 0 0 0 67 19 27
2014 Communications or public affairs 41 55 0 5 0 0 0 95 5 22
2014 Administration and operations 41 34 13 9 3 0 0 75 13 32
2014 None of the above 34 42 0 25 0 0 0 75 25 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 35 51 8 3 0 0 3 89 3 32
2017 Communications or public affairs 32 40 14 14 0 0 0 72 14 15
2017 Administration and operations 53 43 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 37 30 26 4 4 0 0 67 7 27
2014 Communications or public affairs 50 41 9 0 0 0 0 91 0 22
2014 Administration and operations 44 28 9 16 3 0 0 72 19 32
2014 None of the above 50 34 8 8 0 0 0 84 8 12

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 37 43 8 9 3 0 0 80 11 31
2017 Communications or public affairs 38 41 21 0 0 0 0 79 0 15
2017 Administration and operations 63 29 8 0 0 0 0 92 0 23
2014 Compliance, inspection and enforcement 25 56 7 7 4 0 0 81 11 27
2014 Communications or public affairs 59 32 4 0 4 0 0 91 4 22
2014 Administration and operations 37 38 19 6 0 0 0 75 6 32
2014 None of the above 50 25 17 8 0 0 0 75 8 12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 32 27 19 11 11 0 0 59 22 32
2017 Communications or public affairs 55 45 0 0 0 0 0 100 0 15
2017 Administration and operations 41 34 16 8 0 0 0 75 8 23
2014 Compliance, inspection and enforcement 15 33 33 7 11 0 0 48 18 27
2014 Communications or public affairs 55 36 5 0 4 0 0 91 4 22
2014 Administration and operations 44 34 19 3 0 0 0 78 3 32
2014 None of the above 25 50 17 8 0 0 0 75 8 12

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 3 29 37 14 11 0 7 27 33 32
2017 Communications or public affairs 0 14 27 52 7 0 0 59 14 15
2017 Administration and operations 4 20 25 43 8 0 0 51 25 23
2014 Compliance, inspection and enforcement 7 22 45 15 7 4 0 23 31 27
2014 Communications or public affairs 0 9 36 41 14 0 0 55 9 22
2014 Administration and operations 3 13 41 28 13 3 0 42 16 32
2014 None of the above 0 33 25 17 17 0 8 36 36 12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 11 36 27 8 15 3 0 23 48 32
2017 Communications or public affairs 0 20 41 26 13 0 0 39 20 15
2017 Administration and operations 4 12 29 39 12 4 0 53 17 23
2014 Compliance, inspection and enforcement 0 11 41 30 14 4 0 46 12 27
2014 Communications or public affairs 0 9 9 46 32 0 4 81 10 22
2014 Administration and operations 6 13 25 28 22 3 3 53 20 32
2014 None of the above 8 8 17 17 33 8 8 60 20 12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 37 38 20 0 5 0 0 5 75 32
2017 Communications or public affairs 13 28 7 33 19 0 0 52 41 15
2017 Administration and operations 9 9 49 21 12 0 0 34 17 22
2014 Compliance, inspection and enforcement 26 37 29 4 4 0 0 7 63 27
2014 Communications or public affairs 9 23 27 27 13 0 0 41 32 22
2014 Administration and operations 6 16 22 31 16 3 6 52 24 32
2014 None of the above 8 16 17 25 25 8 0 55 27 12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 3 22 35 25 8 0 7 36 27 32
2017 Communications or public affairs 0 7 47 40 6 0 0 46 7 15
2017 Administration and operations 0 12 16 41 30 0 0 71 12 23
2014 Compliance, inspection and enforcement 15 34 33 11 7 0 0 18 48 27
2014 Communications or public affairs 0 10 43 33 14 0 0 48 10 21
2014 Administration and operations 0 9 38 34 19 0 0 53 9 32
2014 None of the above 0 25 8 25 33 0 8 64 27 12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 19 29 15 11 4 9 29 38 32
2017 Communications or public affairs 20 6 33 33 7 0 0 40 26 15
2017 Administration and operations 16 12 8 25 34 0 4 62 30 23
2014 Compliance, inspection and enforcement 15 33 22 18 4 0 7 24 52 27
2014 Communications or public affairs 5 18 31 19 27 0 0 46 23 22
2014 Administration and operations 3 19 31 22 19 3 3 43 23 32
2014 None of the above 0 25 25 25 8 8 8 40 30 12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 29 40 16 5 3 0 7 9 74 32
2017 Communications or public affairs 0 34 34 6 26 0 0 32 34 15
2017 Administration and operations 8 33 20 16 18 0 4 36 43 23
2014 Compliance, inspection and enforcement 7 26 48 4 7 0 7 11 36 27
2014 Communications or public affairs 4 9 36 37 14 0 0 50 14 22
2014 Administration and operations 9 16 34 19 19 3 0 39 26 32
2014 None of the above 8 25 0 25 17 17 8 56 44 12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 31 19 35 3 5 0 7 9 54 32
2017 Communications or public affairs 6 35 27 19 13 0 0 32 41 15
2017 Administration and operations 8 0 51 25 16 0 0 40 8 23
2014 Compliance, inspection and enforcement 19 30 37 7 7 0 0 14 48 27
2014 Communications or public affairs 5 23 32 32 9 0 0 41 27 22
2014 Administration and operations 6 22 25 25 16 3 3 43 30 32
2014 None of the above 0 8 34 42 0 17 0 50 10 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 94 0 3 3 0 0 0 94 3 32
2017 Communications or public affairs 94 6 0 0 0 0 0 100 0 15
2017 Administration and operations 92 8 0 0 0 0 0 100 0 23
2014 Compliance, inspection and enforcement 93 7 0 0 0 0 0 100 0 27
2014 Communications or public affairs 77 14 0 9 0 0 0 91 9 22
2014 Administration and operations 84 16 0 0 0 0 0 100 0 32
2014 None of the above 75 17 0 8 0 0 0 92 8 12

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 25 39 16 6 6 6 3 70 12 32
2017 Communications or public affairs 32 28 14 0 20 6 0 64 21 15
2017 Administration and operations 39 45 12 0 0 0 4 87 0 23
2014 Compliance, inspection and enforcement 26 37 11 19 4 4 0 65 23 27
2014 Communications or public affairs 27 32 14 18 0 0 9 65 20 22
2014 Administration and operations 34 28 9 6 16 6 0 67 23 32
2014 None of the above 42 8 25 8 8 0 8 55 18 12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 62 25 6 3 6 0 0 86 8 32
2017 Communications or public affairs 32 34 14 14 6 0 0 66 20 15
2017 Administration and operations 59 37 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 37 41 11 7 4 0 0 78 11 27
2014 Communications or public affairs 50 23 9 19 0 0 0 73 19 22
2014 Administration and operations 53 13 16 19 0 0 0 66 19 32
2014 None of the above 50 17 16 8 8 0 0 67 17 12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 56 30 8 6 0 0 0 86 6 32
2017 Communications or public affairs 32 48 14 6 0 0 0 80 6 15
2017 Administration and operations 36 60 0 4 0 0 0 96 4 23
2014 Compliance, inspection and enforcement 11 48 19 19 4 0 0 59 22 27
2014 Communications or public affairs 55 41 0 5 0 0 0 95 5 22
2014 Administration and operations 41 41 3 9 3 3 0 84 13 32
2014 None of the above 42 25 17 8 8 0 0 66 17 12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 33 22 11 8 3 23 0 72 14 32
2017 Communications or public affairs 32 28 14 6 7 13 0 69 15 15
2017 Administration and operations 49 29 4 4 0 15 0 90 5 23
2014 Compliance, inspection and enforcement 18 30 30 15 0 7 0 52 16 27
2014 Communications or public affairs 50 27 5 4 9 4 0 81 14 22
2014 Administration and operations 38 28 16 6 3 6 3 72 10 32
2014 None of the above 42 17 34 8 0 0 0 58 8 12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 8 31 15 6 11 24 6 56 24 32
2017 Communications or public affairs 13 28 6 27 7 13 6 51 42 15
2017 Administration and operations 16 53 4 4 0 23 0 89 5 23
2014 Compliance, inspection and enforcement 7 18 22 26 11 15 0 30 44 27
2014 Communications or public affairs 18 18 27 22 5 9 0 40 30 22
2014 Administration and operations 16 22 6 19 9 16 13 52 39 32
2014 None of the above 25 0 25 33 0 8 8 30 40 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 56 25 16 0 3 0 0 81 3 32
2017 Communications or public affairs 66 20 0 7 7 0 0 86 14 15
2017 Administration and operations 51 40 4 4 0 0 0 92 4 23
2014 Compliance, inspection and enforcement 22 71 4 4 0 0 0 93 4 27
2014 Communications or public affairs 50 37 4 4 5 0 0 86 9 22
2014 Administration and operations 47 31 6 6 9 0 0 78 16 32
2014 None of the above 50 17 25 0 8 0 0 67 8 12
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 46 38 5 11 0 0 0 84 11 32
2017 Communications or public affairs 25 28 21 20 6 0 0 53 26 15
2017 Administration and operations 71 25 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 30 45 7 7 7 0 3 77 15 27
2014 Communications or public affairs 50 32 5 9 4 0 0 82 14 22
2014 Administration and operations 59 25 0 9 6 0 0 84 16 32
2014 None of the above 59 16 8 8 8 0 0 75 17 12

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 43 43 5 8 0 0 0 86 8 32
2017 Communications or public affairs 32 35 20 7 6 0 0 67 13 15
2017 Administration and operations 67 25 8 0 0 0 0 92 0 23
2014 Compliance, inspection and enforcement 19 41 26 7 4 0 3 62 12 27
2014 Communications or public affairs 59 32 0 0 4 5 0 95 5 22
2014 Administration and operations 47 31 3 9 3 6 0 83 13 32
2014 None of the above 58 17 16 0 8 0 0 75 8 12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 57 30 8 5 0 0 0 86 5 32
2017 Communications or public affairs 25 14 48 13 0 0 0 39 13 15
2017 Administration and operations 63 33 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 22 52 4 15 4 0 3 77 19 27
2014 Communications or public affairs 59 23 9 0 4 5 0 86 5 22
2014 Administration and operations 47 28 3 9 9 3 0 77 19 32
2014 None of the above 58 8 8 8 17 0 0 67 25 12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 92 6 0 0 3 0 0 97 3 32
2017 Communications or public affairs 86 7 7 0 0 0 0 93 0 15
2017 Administration and operations 96 4 0 0 0 0 0 100 0 23
2014 Compliance, inspection and enforcement 86 7 0 0 0 0 7 100 0 27
2014 Communications or public affairs 81 9 5 5 0 0 0 91 5 22
2014 Administration and operations 94 6 0 0 0 0 0 100 0 32
2014 None of the above 83 8 0 0 8 0 0 92 8 12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 72 17 3 3 0 0 7 94 3 32
2017 Communications or public affairs 47 33 14 0 0 0 6 85 0 15
2017 Administration and operations 71 20 4 4 0 0 0 92 4 23
2014 Compliance, inspection and enforcement 60 30 0 4 4 0 3 92 8 27
2014 Communications or public affairs 73 18 4 4 0 0 0 91 4 22
2014 Administration and operations 50 22 9 6 3 6 3 79 10 32
2014 None of the above 75 25 0 0 0 0 0 100 0 12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 67 19 5 3 6 0 0 86 8 32
2017 Communications or public affairs 46 34 14 6 0 0 0 80 6 15
2017 Administration and operations 63 33 4 0 0 0 0 96 0 23

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 62 19 3 5 8 3 0 83 14 32
2017 Communications or public affairs 46 27 21 6 0 0 0 73 6 15
2017 Administration and operations 71 12 16 0 0 0 0 84 0 23

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 59 28 5 5 3 0 0 86 8 32
2017 Communications or public affairs 32 34 21 13 0 0 0 66 13 15
2017 Administration and operations 84 12 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 30 33 15 11 7 0 3 65 19 27
2014 Communications or public affairs 59 22 4 9 4 0 0 82 14 22
2014 Administration and operations 53 25 3 13 3 3 0 81 16 32
2014 None of the above 58 25 8 8 0 0 0 83 8 12
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 42 28 16 5 6 3 0 72 11 32
2017 Communications or public affairs 33 54 13 0 0 0 0 87 0 15
2017 Administration and operations 41 36 4 4 0 15 0 90 5 23
2014 Compliance, inspection and enforcement 22 45 19 7 0 7 0 72 8 27
2014 Communications or public affairs 55 37 4 4 0 0 0 91 4 22
2014 Administration and operations 44 28 9 9 9 0 0 72 19 32
2014 None of the above 42 8 34 8 8 0 0 50 16 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 39 23 25 8 6 0 0 62 14 32
2017 Communications or public affairs 14 46 34 6 0 0 0 60 6 15
2017 Administration and operations 45 20 20 4 0 10 0 73 5 23
2014 Compliance, inspection and enforcement 22 52 11 15 0 0 0 74 15 27
2014 Communications or public affairs 50 46 0 0 4 0 0 96 4 22
2014 Administration and operations 28 41 19 3 9 0 0 69 13 32
2014 None of the above 42 17 25 8 8 0 0 58 16 12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 30 8 30 23 6 3 0 39 29 32
2017 Communications or public affairs 7 45 34 7 0 7 0 56 7 15
2017 Administration and operations 25 40 12 8 4 10 0 73 14 23
2014 Compliance, inspection and enforcement 11 52 22 15 0 0 0 63 15 27
2014 Communications or public affairs 27 46 14 13 0 0 0 73 13 22
2014 Administration and operations 28 38 16 9 6 3 0 68 16 32
2014 None of the above 42 17 25 16 0 0 0 58 16 12

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 27 30 19 12 8 3 0 59 21 32
2017 Communications or public affairs 21 45 21 13 0 0 0 66 13 15
2017 Administration and operations 29 36 16 8 0 10 0 73 9 23
2014 Compliance, inspection and enforcement 33 41 15 11 0 0 0 74 11 27
2014 Communications or public affairs 32 60 0 9 0 0 0 91 9 22
2014 Administration and operations 31 41 9 0 6 13 0 82 7 32
2014 None of the above 50 8 25 8 8 0 0 58 16 12

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 29 43 11 8 8 0 0 72 16 32
2017 Communications or public affairs 25 34 21 20 0 0 0 59 20 15
2017 Administration and operations 29 36 16 4 4 10 0 73 9 23
2014 Compliance, inspection and enforcement 26 48 15 11 0 0 0 74 11 27
2014 Communications or public affairs 31 46 9 9 5 0 0 78 14 22
2014 Administration and operations 37 22 19 16 6 0 0 59 22 32
2014 None of the above 42 8 25 25 0 0 0 50 25 12
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 38 34 20 6 3 0 0 72 8 31
2017 Communications or public affairs 32 47 7 14 0 0 0 79 14 15
2017 Administration and operations 51 33 4 8 0 4 0 87 9 23
2014 Compliance, inspection and enforcement 37 48 15 0 0 0 0 85 0 27
2014 Communications or public affairs 54 37 4 4 0 0 0 91 4 22
2014 Administration and operations 41 34 6 13 3 3 0 77 16 32
2014 None of the above 50 17 25 8 0 0 0 67 8 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 30 50 17 0 0 3 0 83 0 31
2017 Communications or public affairs 40 60 0 0 0 0 0 100 0 15
2017 Administration and operations 75 16 8 0 0 0 0 92 0 23
2014 Compliance, inspection and enforcement 33 52 7 7 0 0 0 85 7 27
2014 Communications or public affairs 59 32 4 5 0 0 0 91 5 22
2014 Administration and operations 47 34 9 0 3 6 0 87 3 32
2014 None of the above 50 25 17 8 0 0 0 75 8 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 33 48 6 8 6 0 0 80 14 31
2017 Communications or public affairs 33 27 14 20 0 6 0 64 21 15
2017 Administration and operations 51 41 9 0 0 0 0 91 0 22
2014 Compliance, inspection and enforcement 37 41 7 15 0 0 0 78 15 27
2014 Communications or public affairs 40 37 9 5 5 5 0 81 10 22
2014 Administration and operations 34 44 9 6 6 0 0 78 13 32
2014 None of the above 58 25 8 8 0 0 0 83 8 12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 46 36 10 6 0 3 0 84 6 31
2017 Communications or public affairs 12 54 21 6 0 7 0 71 7 15
2017 Administration and operations 47 41 12 0 0 0 0 88 0 23
2014 Compliance, inspection and enforcement 59 33 4 4 0 0 0 93 4 27
2014 Communications or public affairs 22 50 14 9 5 0 0 73 14 22
2014 Administration and operations 44 31 13 6 0 6 0 80 7 32
2014 None of the above 50 16 25 0 8 0 0 66 8 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 24 6 20 9 18 9 53 39 31
2017 Communications or public affairs 13 28 14 20 0 13 12 55 27 15
2017 Administration and operations 24 20 25 4 8 19 0 55 15 23
2014 Compliance, inspection and enforcement 22 22 11 15 7 15 7 57 29 27
2014 Communications or public affairs 14 27 18 13 9 9 9 50 28 22
2014 Administration and operations 6 37 9 9 22 16 0 52 37 32
2014 None of the above 33 25 8 8 8 17 0 70 20 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 86 6 5 0 3 0 0 92 3 32
2017 Communications or public affairs 80 14 0 0 6 0 0 94 6 15
2017 Administration and operations 71 29 0 0 0 0 0 100 0 23
2014 Compliance, inspection and enforcement 78 19 0 4 0 0 0 96 4 27
2014 Communications or public affairs 68 18 0 14 0 0 0 86 14 22
2014 Administration and operations 75 19 3 0 3 0 0 94 3 32
2014 None of the above 83 0 17 0 0 0 0 83 0 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 81 14 0 3 0 3 0 97 3 32
2017 Communications or public affairs 74 13 0 0 0 7 6 100 0 15
2017 Administration and operations 84 12 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 78 22 0 0 0 0 0 100 0 27
2014 Communications or public affairs 82 14 0 5 0 0 0 95 5 22
2014 Administration and operations 78 19 0 0 0 3 0 100 0 32
2014 None of the above 83 8 8 0 0 0 0 92 0 12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 41 16 6 3 0 0 75 8 32
2017 Communications or public affairs 46 12 21 14 7 0 0 59 21 15
2017 Administration and operations 63 25 4 8 0 0 0 88 8 23
2014 Compliance, inspection and enforcement 26 52 7 11 0 4 0 81 12 27
2014 Communications or public affairs 32 50 4 9 4 0 0 82 14 22
2014 Administration and operations 47 37 3 0 9 3 0 87 10 32
2014 None of the above 42 16 34 0 8 0 0 58 8 12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 38 20 8 19 11 3 0 60 31 32
2017 Communications or public affairs 19 20 20 34 7 0 0 39 41 15
2017 Administration and operations 12 41 12 8 12 10 4 62 24 23
2014 Compliance, inspection and enforcement 19 34 7 15 15 0 11 58 33 27
2014 Communications or public affairs 18 23 9 18 32 0 0 41 50 22
2014 Administration and operations 13 19 9 34 16 6 3 34 55 32
2014 None of the above 33 8 33 25 0 0 0 42 25 12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 42 25 8 19 0 6 0 71 20 32
2017 Communications or public affairs 21 35 37 7 0 0 0 56 7 14
2017 Administration and operations 32 45 12 0 0 10 0 86 0 23

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 57 26 14 3 0 0 0 83 3 31
2017 Communications or public affairs 46 34 13 0 0 7 0 86 0 15
2017 Administration and operations 67 33 0 0 0 0 0 100 0 23
2014 Compliance, inspection and enforcement 40 41 7 7 0 4 0 85 8 27
2014 Communications or public affairs 55 22 9 9 4 0 0 77 14 22
2014 Administration and operations 50 31 9 6 0 3 0 84 6 32
2014 None of the above 42 25 25 0 8 0 0 66 8 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 56 25 8 11 0 0 0 81 11 32
2017 Communications or public affairs 33 54 14 0 0 0 0 86 0 15
2017 Administration and operations 53 35 4 8 0 0 0 88 8 23
2014 Compliance, inspection and enforcement 37 41 15 4 0 4 0 81 4 27
2014 Communications or public affairs 63 27 4 5 0 0 0 91 5 22
2014 Administration and operations 50 25 25 0 0 0 0 75 0 32
2014 None of the above 50 16 17 8 8 0 0 66 17 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 58 31 3 3 6 0 0 89 8 32
2017 Communications or public affairs 45 41 13 0 0 0 0 87 0 15
2017 Administration and operations 75 20 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 40 41 11 7 0 0 0 81 7 27
2014 Communications or public affairs 73 27 0 0 0 0 0 100 0 22
2014 Administration and operations 56 34 3 6 0 0 0 91 6 32
2014 None of the above 59 25 0 17 0 0 0 83 17 12

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 48 25 8 8 8 3 0 75 17 32
2017 Communications or public affairs 45 27 28 0 0 0 0 72 0 15
2017 Administration and operations 80 16 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 26 48 7 7 11 0 0 74 19 27
2014 Communications or public affairs 63 19 14 0 4 0 0 82 4 22
2014 Administration and operations 50 28 6 13 3 0 0 78 16 32
2014 None of the above 58 8 17 8 8 0 0 66 17 12

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 48 25 11 6 11 0 0 73 17 32
2017 Communications or public affairs 38 34 21 7 0 0 0 72 7 15
2017 Administration and operations 67 29 4 0 0 0 0 96 0 23
2014 Compliance, inspection and enforcement 25 45 15 11 4 0 0 70 15 27
2014 Communications or public affairs 59 23 14 0 4 0 0 82 4 22
2014 Administration and operations 47 34 3 16 0 0 0 81 16 32
2014 None of the above 58 8 8 17 8 0 0 66 25 12

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 26 17 32 8 16 0 0 43 25 32
2017 Communications or public affairs 26 19 41 14 0 0 0 46 14 15
2017 Administration and operations 59 20 12 4 0 4 0 83 4 23
2014 Compliance, inspection and enforcement 33 22 22 11 7 4 0 57 19 27
2014 Communications or public affairs 36 27 5 23 9 0 0 63 32 22
2014 Administration and operations 38 19 19 13 6 6 0 60 20 32
2014 None of the above 42 0 25 8 17 0 8 45 27 12
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Compliance, inspection and enforcement 51 16 33 32
2017 Communications or public affairs 41 53 6 15
2017 Administration and operations 20 55 25 23
2014 Compliance, inspection and enforcement 41 22 37 27
2014 Communications or public affairs 32 37 32 22
2014 Administration and operations 28 25 47 32
2014 None of the above 42 33 25 12

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Compliance, inspection and enforcement 5 16 60 5 13 0 17
2014 Compliance, inspection and enforcement 54 18 28 0 9999 0 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 11 20 8 8 6 34 13 58 26 32
2017 Communications or public affairs 13 7 21 0 0 46 13 49 0 15
2017 Administration and operations 28 20 16 0 0 31 4 75 0 23
2014 Compliance, inspection and enforcement 14 7 11 11 0 45 11 49 25 27
2014 Communications or public affairs 14 28 23 4 0 27 5 60 7 22
2014 Administration and operations 16 16 9 0 12 28 19 59 23 32
2014 None of the above 25 17 8 16 0 34 0 63 25 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 37 35 14 3 6 6 0 77 9 32
2017 Communications or public affairs 26 47 14 0 0 13 0 84 0 15
2017 Administration and operations 59 30 0 0 0 11 0 100 0 22
2014 Compliance, inspection and enforcement 22 41 15 11 0 11 0 71 13 27
2014 Communications or public affairs 41 32 14 9 0 5 0 76 10 22
2014 Administration and operations 38 25 9 3 9 12 3 74 15 32
2014 None of the above 42 17 16 8 0 17 0 70 10 12
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 16 6 19 0 7 18 67 26 32
2017 Communications or public affairs 21 46 14 7 0 0 12 77 8 15
2017 Administration and operations 36 45 8 0 0 0 10 91 0 23
2014 Compliance, inspection and enforcement 15 52 7 4 4 4 14 82 9 27
2014 Communications or public affairs 32 41 9 9 0 0 9 80 10 22
2014 Administration and operations 28 56 6 0 0 3 6 93 0 32
2014 None of the above 25 41 0 8 0 0 25 89 11 12

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 5 16 14 6 6 28 25 47 24 32
2017 Communications or public affairs 0 27 7 7 0 40 19 66 17 15
2017 Administration and operations 20 20 16 0 0 16 27 71 0 23
2014 Compliance, inspection and enforcement 15 7 22 4 0 34 18 46 8 27
2014 Communications or public affairs 14 23 18 5 0 27 14 61 8 22
2014 Administration and operations 9 25 16 0 0 37 13 69 0 32
2014 None of the above 16 16 8 17 0 25 17 56 29 12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 37 22 11 3 0 3 25 81 4 32
2017 Communications or public affairs 40 28 19 0 0 7 6 78 0 15
2017 Administration and operations 61 25 4 0 0 0 10 95 0 23
2014 Compliance, inspection and enforcement 33 37 0 11 0 4 14 86 14 27
2014 Communications or public affairs 41 36 14 0 0 4 5 85 0 22
2014 Administration and operations 38 31 3 6 3 12 6 85 12 32
2014 None of the above 25 25 8 0 0 17 25 86 0 12

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 36 22 14 0 3 3 22 78 4 32
2017 Communications or public affairs 33 28 13 0 0 14 12 82 0 15
2017 Administration and operations 57 20 12 0 0 0 10 86 0 23
2014 Compliance, inspection and enforcement 26 41 11 0 0 7 14 86 0 27
2014 Communications or public affairs 41 36 9 0 0 9 5 89 0 22
2014 Administration and operations 38 28 3 0 3 22 6 91 4 32
2014 None of the above 17 33 8 0 0 17 25 86 0 12
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 0 100 15
2014 Administration and operations 16 84 32

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 17 14 8 0 6 29 26 69 13 31
2017 Communications or public affairs 13 28 0 0 0 40 19 100 0 15
2017 Administration and operations 28 12 12 0 0 39 8 77 0 23
2014 Compliance, inspection and enforcement 14 11 11 4 4 48 7 58 17 27
2014 Communications or public affairs 18 9 22 0 0 41 9 55 0 22
2014 Administration and operations 19 9 16 3 3 28 22 56 12 32
2014 None of the above 16 25 8 0 0 34 17 83 0 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 38 17 14 0 3 9 19 77 4 31
2017 Communications or public affairs 26 62 0 0 0 6 6 100 0 15
2017 Administration and operations 53 16 12 0 0 19 0 85 0 23
2014 Compliance, inspection and enforcement 29 41 4 4 0 22 0 91 5 27
2014 Communications or public affairs 45 27 23 4 0 0 0 73 4 22
2014 Administration and operations 47 9 19 0 3 19 3 72 4 32
2014 None of the above 50 8 25 0 0 8 8 70 0 12
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 19 40 26 6 7 0 3 61 12 32
2017 Communications or public affairs 21 47 19 7 0 0 6 72 7 15
2017 Administration and operations 42 22 18 13 4 0 0 64 18 21

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 6 24 28 14 28 0 0 30 42 32
2017 Communications or public affairs 21 34 33 6 7 0 0 55 13 15
2017 Administration and operations 23 43 13 17 4 0 0 66 21 22

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 11 24 30 8 17 0 9 38 28 32
2017 Communications or public affairs 34 39 20 7 0 0 0 73 7 15
2017 Administration and operations 33 45 13 9 0 0 0 78 9 21

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 3 28 22 19 28 0 0 30 48 32
2017 Communications or public affairs 27 26 27 13 7 0 0 53 20 15
2017 Administration and operations 39 29 16 8 8 0 0 67 16 23

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 22 8 8 5 0 22 72 17 32
2017 Communications or public affairs 48 40 12 0 0 0 0 88 0 15
2017 Administration and operations 74 4 13 0 0 0 9 86 0 22

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 18 46 14 11 12 0 0 63 23 32
2017 Communications or public affairs 26 41 27 6 0 0 0 67 6 15
2017 Administration and operations 42 45 9 0 4 0 0 87 4 22

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 17 40 26 11 6 0 0 58 17 32
2017 Communications or public affairs 20 40 27 13 0 0 0 60 13 15
2017 Administration and operations 49 38 9 0 0 0 4 91 0 22

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 12 26 38 18 6 0 0 38 23 32
2017 Communications or public affairs 27 38 28 7 0 0 0 65 7 15
2017 Administration and operations 32 56 9 4 0 0 0 87 4 22

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 36 34 6 8 0 3 51 14 32
2017 Communications or public affairs 33 13 48 0 6 0 0 46 6 15
2017 Administration and operations 49 38 9 4 0 0 0 87 4 22

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 32 23 14 15 16 0 0 55 31 32
2017 Communications or public affairs 46 35 13 6 0 0 0 81 6 15
2017 Administration and operations 40 38 4 9 0 0 9 86 9 22

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 66 11 6 17 0 0 0 77 17 32
2017 Communications or public affairs 66 13 7 14 0 0 0 79 14 15
2017 Administration and operations 80 12 4 0 4 0 0 92 4 23

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 83 5 0 3 3 0 6 94 6 32
2017 Communications or public affairs 79 7 7 0 0 0 7 93 0 15
2017 Administration and operations 88 8 0 0 0 0 4 100 0 23

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 50 22 11 8 3 0 6 77 12 32
2017 Communications or public affairs 40 33 13 14 0 0 0 73 14 15
2017 Administration and operations 51 44 4 0 0 0 0 96 0 23

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 49 19 18 8 0 0 6 73 9 32
2017 Communications or public affairs 66 14 14 6 0 0 0 80 6 15
2017 Administration and operations 71 20 8 0 0 0 0 92 0 23

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 50 11 0 6 0 0 33 92 8 31
2017 Communications or public affairs 68 6 13 0 0 0 13 85 0 15
2017 Administration and operations 41 16 4 0 4 0 35 87 6 23

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 59 23 9 7 0 0 3 84 7 31
2017 Communications or public affairs 81 19 0 0 0 0 0 100 0 15
2017 Administration and operations 88 8 0 0 0 0 4 100 0 23

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 73 18 3 0 0 0 6 97 0 31
2017 Communications or public affairs 74 13 0 13 0 0 0 87 13 15
2017 Administration and operations 88 4 4 4 0 0 0 92 4 23

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 45 47 3 6 0 0 0 92 6 31
2017 Communications or public affairs 26 34 33 7 0 0 0 60 7 15
2017 Administration and operations 53 35 12 0 0 0 0 88 0 23

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 3 27 51 14 5 0 0 30 19 32
2017 Communications or public affairs 14 46 33 7 0 0 0 60 7 15
2017 Administration and operations 32 31 25 8 0 0 4 66 9 23

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 8 15 39 17 21 0 0 38 23 32
2017 Communications or public affairs 7 14 20 45 14 0 0 59 21 15
2017 Administration and operations 0 12 29 20 34 0 4 57 13 23

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 43 43 6 6 3 0 0 86 8 32
2017 Communications or public affairs 53 47 0 0 0 0 0 100 0 15
2017 Administration and operations 75 25 0 0 0 0 0 100 0 23

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 17 50 19 3 11 0 0 67 14 32
2017 Communications or public affairs 6 74 13 7 0 0 0 80 7 15
2017 Administration and operations 59 37 4 0 0 0 0 96 0 23
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Compliance, inspection and enforcement 17 83 32
2014 Compliance, inspection and enforcement 30 70 27
2014 Communications or public affairs 22 78 22
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 46 17 19 0 12 6 0 48 52 32
2017 Communications or public affairs 61 20 12 7 0 0 0 61 39 15
2017 Administration and operations 36 20 20 4 4 0 15 42 58 23

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 42 15
2017 Administration and operations 42 12

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 66 15
2017 Administration and operations 50 12

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 41 15
2017 Administration and operations 17 12

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 56 15
2017 Administration and operations 33 12

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 15
2017 Administration and operations 0 12

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 6 15
2017 Administration and operations 25 12

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Compliance, inspection and enforcement 6 75 6 13 0 0 15
2017 Administration and operations 0 73 9 18 0 0 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 30 39 11 0 13 0 6 74 14 15
2017 Administration and operations 25 58 0 8 0 0 8 91 9 12

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 25 5 6 36 6 22 34 58 15
2017 Administration and operations 0 8 33 17 8 8 25 13 38 12
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